Sony WF-SP700N, WFSP700N/B User manual

Sony WF-SP700N, WFSP700N/B User manual
Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Use this manual if you encounter any problems, or have any questions.
Getting started
What you can do with the Bluetooth function
About voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
Replacing the arc supporters
About Water resistant performance of the headset
Parts and controls
Location and function of parts
About the indicator
Power/Charging
Charging the headset
1
Available operating time
Checking the remaining battery charge
System requirements for battery charge using USB
Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to Bluetooth devices
One-touch connection (NFC) compatible Android devices
One-touch connection (NFC) with a smartphone (Android 4.1 or later)
Disconnecting the smartphone by one touch (NFC)
Switching the device by one touch (NFC)
Android devices not compatible with one-touch connection (NFC)
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Disconnecting Bluetooth connection (after use)
Listening to music
Listening to music via a Bluetooth connection
Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
Noise canceling function
What is noise canceling?
Using the noise canceling function
Listening to ambient sound
Listening to ambient sound during music playback (Ambient Sound Mode)
Using the Quick Sound Settings
Sound quality mode
2
About the sound quality mode
Supported codecs
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting Bluetooth connection (after use)
Using the voice assist function
Using the voice assist function (Google App)
Using the voice assist function (Siri)
Using the apps
What you can do with "Sony | Headphones Connect" app
Installing "Sony | Headphones Connect" app
Important information
Precautions
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
The headset is not turned on.
Charging cannot be done.
Charging time is too long.
The charging case cannot be recognized by a computer
The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch.
Sound
No sound
Low sound level
Low sound quality
3
Sound skips frequently.
The noise canceling effect is not sufficient.
Bluetooth
Pairing cannot be done.
One-touch connection (NFC) does nor work
Unable to make a Bluetooth connection
Distorted sound
The Bluetooth wireless communication range is short, or the sound skips.
The headset does not operate properly
Cannot hear a person on a call.
Low voice from callers
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
What you can do with the Bluetooth function
The headset uses BLUETOOTH ® wireless technology, allowing you to listen to music or make phone calls wirelessly.
Listening to music
You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
Talking on the phone
You can make and receive a call hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
About voice guidance
You will hear voice guidance in the following situations via the left unit of the headset.
When powering on: “Power on”
When powering off: “Power off”
When entering pairing mode: “BLUETOOTH pairing”
When establishing a Bluetooth connection: “BLUETOOTH connected”
When disconnecting a Bluetooth connection: “BLUETOOTH disconnected”
When the connection between the left unit and the right unit is established: “Battery level high”/“Battery level
medium”/“Battery level low”
When automatically turning off due to low battery: “Please recharge headset”
When turning on the noise canceling function: “Noise canceling”
When turning on the Ambient Sound Mode: “Ambient sound”
When turning off the noise canceling function and the Ambient Sound Mode: “Off”
When turning on the Quick Sound Settings function: "Quick sound settings"
When turning off the Quick Sound Settings function: “Off”
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Checking the package contents
After opening the package, check that all items in the list are included in the package. If items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Noise Canceling Stereo Headset (1)
Micro-USB cable (approx. 50 cm (19 3/4 in.)) (1)
Charging case (1)
Long Hybrid silicone rubber earbuds (SS/S/M/L 2 each)
The size M earbuds come attached to the headset.
Arc supporter (M/L 2 each)
The size M arc supporters comes attached to the headset.
Reference Guide (1)
Operating Instructions (1)
Other documents (1 set) (*)
*
May not be supplied in some countries or regions.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Replacing the earbuds
The headset comes with the M size earbuds. If the headset tends to come off or you feel a lack of low frequency sound,
change the earbuds to another size to fit your right and left ears comfortably and snugly.
Long Hybrid silicone rubber earbuds
A: SS size (red)
B: S size (orange)
C: M size (green)
D: L size (light blue)
1
Remove the earbuds.
Do not pinch the end of the earbud when removing it.
2
Attach the earbuds.
Do not attach the earbuds loose or skewed.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Replacing the arc supporters
Size M arc supporters come attached to the headset.
If you feel the arc supporters are too small, replace them with the size L arc supporters.
1
Remove the earbuds, then remove the arc supporters.
Do not pull the end of the arc supporter when removing it.
2
Attach the arc supporters.
Arc supporter (
)
A : front
B : backside
A : Align the notch with the tongue.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
About Water resistant performance of the headset
Water resistant performance of the headset
The charging case is not Water resistant.
The water resistant specifications of this unit are equivalent to IPX4 1) in IEC 60529 “Degrees of protection against
ingress of water (IP Code)”, which specifies the degree of protection provided against the entry of water. However,
the unit cannot be used in water. Unless the unit is used correctly, water may get into the unit and cause fire,
electrocution, or malfunctions.
Note the following cautions carefully and use the unit correctly.
1)
IPX4 (degree of protection against splashing water): Protected against water splashing from any direction.
Liquids that the water resistant performance specifications apply to
Applicable:
Freshwater, tap water, sweat
Not
applicable:
Liquids other than those above (examples: soapy water, detergent water, water with bath agents,
shampoo, hot spring water, pool water, seawater, etc.)
Water resistant performance of the unit is based on Sony measurements under the conditions described above. Note
that malfunctions as a result of water immersion caused by misuse by the customer are not covered by the warranty.
To maintain Water resistant performance
Check the following cautions carefully to use the headset correctly.
Do not hit a splash into the sound exit tube, which may spoil splashproof performance.
Do not put the headphone in water or use it in a place with high humidity such as a bathroom.
Do not drop the headphone or expose it to a high impact. This may cause the headset to deform or break, and the
splashproof performance may deteriorate.
Wipe off water drops adhered to the headphone with a soft dry cloth, etc. If any water drops are left in the earbud
hole, you may hear only a small sound or lose the sound. In such a case, remove the earbud, turn its sound conduit
downward, and shake it a couple of times to remove any water drops.
The headset may freeze if water drops are left adhered to the headset in a cold place. Be sure to wipe off water
drops after use. Otherwise, it can cause a malfunction.
The headset may crack or deform, caused by long-term use. If there is any crack or deformation, stop using the
headset or consult your nearest Sony dealer.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Location and function of parts
Headset
1. Tactile dot
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
The left unit has a tactile dot.
left unit
(power) button on the left unit
Microphone
Picks up the sound of your voice (when talking on the phone) and noise (when using the noise canceling function).
Use the microphone of the left unit when talking on the phone.
Indicator (blue/red)
Lights up in red while charging.
Lights up in red or blue to indicate the power or communication status of the headset.
L mark
Earbuds
Arc suppoters
right unit
Button on the right unit
R mark
Built-in antenna
A Bluetooth antenna is built into each unit of the headset.
Charging case
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1. Cover
2. N -mark
3. Micro-USB port
Charges both the headset and the charging case by connecting a computer or USB AC adaptor (not supplied) to this
port with the supplied micro-USB cable.
4. Charge indicator (red)
Lights up in red while charging the case.
Related Topic
About the indicator
Checking the remaining battery charge
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
About the indicator
You can check various statuses of the headset by the indicators.
: Turns on in blue /
: Turns on in red / - : Turns off
Turning on
-
(flashes two times)
Turning off
(lights for about two seconds)
Bluetooth status indication
The indicator of the left unit lights up or flashes.
Pairing mode
Not connected
---(about one-second intervals)
Connection process completed
(flashes quickly for about five seconds)
Connected
- - - (about five-second interval) - - The indicator turns off after 60 seconds. By operating a button, the indicator flashes again.
Incoming call
Remaining battery charge indication
High
--Medium
-Low (needs to charge)
For details, refer to “Checking the remaining battery charge.”
Charging
While charging
Other
Initialization completed
For details, refer to “Initializing the headset to restore factory settings.”
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Hint
When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Charging the headset
The headset contains a lithium ion rechargeable battery. Charge the headset using the supplied micro-USB cable.
1
Connect the charging case and an AC outlet.
Use the supplied micro-USB cable and a USB AC adaptor to connect them.
The indicator on the back side of the charging case lights up in red while charging. The indicator turns off after
charging is complete.
2
Set the headset on the charging case.
Set the headset in the order of
and
.
Insert the right unit and left unit until they click and make sure that the units are locked in the charging case.
Both the headset set and the charging case are charged simultaneously. The indicators both on the headset and
the charging case (back side) light up in red while charging.
The respective indicator turns off after charging is complete.
About charging
The required times for full charging are as follow;
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The right/left unit: about 1.5 hours
The charging case: about 3 hours
Charging the headset when you are outside
A rechargeable battery is built into the charging case. If you charge the charging case in advance, you can charge the
headset with it when you are outside where there is no power supply. If the charging case is charged fully, you can
charge the headset about 2 times.
Notes on charging the headset when you are outside
If the remaining battery charge of the charging case is too low, you cannot charge the headset. In this case, the
indicator (red) of the headset flashes and turns off quickly, and then the headset turns off when you set the headset
on the charging case. To turn on the headset, remove it from the charging case and then press and hold the buttons
both on the right and left unit for about 2 seconds until the indicator (blue) flashes.
If the indicator (red) does not light up/flash and the headset does not turn off even when you set the headset on the
charging case, the remaining power of the rechargeable battery (which is built in the charging case) is empty. To turn
off the headset, remove it from the charging case and then press and hold the button on the left unit for about 2
seconds until the indicator (blue) flashes. The left unit and right unit turn off.
Hint
Charging is also possible by connecting to a booted computer using the supplied micro-USB cable.
If charging starts while the headset is turned on, the headset will turn off automatically.
Note
Charging may not be successful depending on the USB AC adaptor.
If not used for a long time, the duration of the rechargeable battery may be shortened. However, the battery life will improve after
a few recharges.
If you store the headset for a long time, charge the battery to its full capacity once every 6 months to avoid over-discharge.
If the headset is not used for a long time, it may take longer to charge the battery.
If the computer enters into hibernation mode while connected to the headset, charging will not be completed properly. Check the
setting of the computer before charging. The indicator (red) will go off automatically if the computer enters into hibernation mode.
In this case, charge the headset again.
If the headset detects a problem while charging due to following causes, the indicator (red) may turn off although charging is not
complete. In this case, charge again within the charging temperature range. If the problem persists, consult your nearest Sony
dealer.
Ambient temperature exceeds the charging temperature range of 5 °C – 35 °C (41 °F - 95 °F)
There is a problem with the battery.
It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging
may not be possible beyond this range.
If the headset is not used for a long time, the indicator (red) may not light up when you connect the micro-USB cable to charge
the headset. Wait for a specified amount of time until the indicator (red) lights up.
If the life of the built-in rechargeable battery drops significantly, the battery should be replaced. Consult your nearest Sony dealer
for replacement of the rechargeable battery.
Avoid exposure to temperature extremes, direct sunlight, moisture, sand, dust or electrical shock. Never leave the headset in a
parked car.
When connecting to a computer, use the supplied micro-USB cable only, and be sure to connect them directly. Charging will not
be completed properly by an indirect connection, such as via a USB hub.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Available operating time
The available operating times of the headset on a fully-charged battery are as follows:
Bluetooth connection
Music Playback time
Codec
AAC
SBC
Noise canceling function/Ambient Sound Mode
Available operating time
Noise canceling function: ON
Max. 3 hours
Ambient Sound Mode: ON
Max. 3 hours
OFF
Max. 3 hours
Noise canceling function: ON
Max. 2 hours
Ambient Sound Mode: ON
Max. 2 hours
OFF
Max. 2.5 hours
About 70 minutes of music playback is possible after 15 minutes charging.
Communication time: Max. 3.5 hours
Standby time
Noise canceling function/Ambient Sound Mode
Available operating time
Noise canceling function: ON
Max. 8 hours
Ambient Sound Mode: ON
Max. 8 hours
OFF
Max. 35 hours
Hint
By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection.
Note
Usage hours may be different depending on the settings and conditions of use.
Related Topic
Supported codecs
What you can do with "Sony | Headphones Connect" app
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Checking the remaining battery charge
You can check the remaining battery charge of the rechargeable battery.
The indicator (red) flashes when the connection between the left unit and the right unit is established.
You also hear voice guidance of the remaining battery charge.
The indicator (red) flashes according to the remaining battery charge as follows.
Flashes 3 times
-- - : High “Battery level high”
Flashes 2 times
- - : Medium “Battery level medium”
Flashes 1 time : Low (needs to charge) “Battery level low”
When the battery is almost empty
The indicator turns red. When the battery becomes empty, the headset sounds a warning beep, you hear voice guidance
“Please recharge headset”, and the headset turns off automatically.
When you are using an iPhone or iPod touch
When the headset is connected to an iPhone or iPod touch (iOS) that supports HFP (Hands-free Profile ), it will show an
icon that indicates the remaining battery charge of the headset on the screen.
Usable devices
iPhone or iPod touch which supports HFP (Hands-free Profile) (iOS 5.0 or later)
iOS 10.2 or later
iOS 7.0 or later
iOS 5.X/6.X
A: Remaining battery charge of the headset
B: 100% to 70%
C: 70% to 50%
D: 50% to 20%
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E: 20% or lower (needs to charge)
Hint
You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone
/iPod touch support this app.
Related Topic
What you can do with "Sony | Headphones Connect" app
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
System requirements for battery charge using USB
USB AC adaptor
A commercially available USB AC adaptor capable of feeding in more than 0.5 A (500 mA)
Personal Computer
(As of December 2017)
Computers on which the following OS is installed and a USB terminal is equipped as a standard
It is not that we guarantee operation on all computers which meet the following environment.
Operations using a custom-built or homebuilt computer are not guaranteed.
(when using Windows®)
Windows® 10 Home / Windows® 10 Pro
Windows® 8.1 / Windows® 8.1 Pro
Windows® 8 / Windows® 8 Pro
Windows® 7 Home Basic / Home Premium / Professional / Ultimate
(when using Mac)
Mac OS X (version 10.9 or later)
Design and specifications are subject to change without notice.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Turning on the headset
Removing the headset from the charging case
The headset turns on automatically and the indicator (blue) flashes.
Pressing and holding the buttons of the headset
You can turn on the headset by operating the buttons of the headset when the headset is not set on the charging case.
Press and hold the
start flashing.
button on the left and the button on the right unit for about 2 seconds until the indicators (blue)
The noise canceling function turns on automatically and the connection between the left unit and the right unit is
established automatically.
The headset goes into pairing mode when turning on the headset for the first time after purchase.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Turning off the headset
Setting the headset into the charging case
The headset turns off automatically, then the indicator (red) lights up and charging starts.
Set the headset in the order of
and
shown in the illustration.
Pressing and holding the button of the headset
You can turn off the headset by operating the button of the headset when the headset is not set on the charging case.
Press and hold the
unit turn off.
button on the left unit for about 2 seconds until the indicator (blue) flashes. The left unit and right
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
How to make a wireless connection to Bluetooth devices
You can enjoy music and hands-free calling with the headset wirelessly by using your device’s Bluetooth function.
Device registration (pairing)
When using the Bluetooth function for the first time, you must previously register both devices to allow connection. The
operation to register a device is called device registration (pairing).
If the device to be connected does not support the one-touch connection (NFC), operate the headset and the device to
perform device registration (pairing).
If the device supports one-touch connection (NFC), you can just touch to perform device registration (pairing) and
establish a Bluetooth connection.
Connecting the headset to a registered (paired) device
Once the device is registered, it is not necessary to register it again. Connect to it with an appropriate method.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
One-touch connection (NFC) with a smartphone (Android 4.1 or later)
By touching the headset with a smartphone, the headset pairs and makes a Bluetooth connection.
Compatible smartphones
NFC -compatible smartphones installed with Android™ 4.1 or later
NFC
NFC (Near Field Communication) is a technology enabling short-range wireless communication between various
devices, such as smartphones and IC tags. Thanks to the NFC function, data communication — for example, Bluetooth
pairing — can be achieved easily by simply touching NFC-compatible devices together (i.e., at the N-Mark symbol or
location designated on each device).
1
Unlock the screen of the smartphone if it is locked.
2
Select [Setting] — [More].
3
Set the NFC function to on.
* The above procedure is an example. For details, refer to the operating instructions supplied with your Android
smartphone.
4
Remove the right and left units from the charging case.
The headset will turn on automatically.
5
Touch the smartphone with the back side of the charging case.
Touch the smartphone on the N-Mark at the back side of the charging case. Keep touching the smartphone with
the charging case until the smartphone reacts.
Refer to the operating instructions of the smartphone for the designated location to be touched on the
smartphone.
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Follow the on-screen instructions to complete the pairing and connection.
When the headset is connected with the smartphone, the indicator (blue) starts flashing slowly. You hear voice
guidance “BLUETOOTH connected”.
To disconnect, touch the smartphone again.
To connect a paired smartphone, perform step 5.
Unlock the screen of the smartphone if it is locked.
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.
If you cannot connect the headset, try the following.
Unlock the screen of the smartphone if it is locked, and move the smartphone slowly over the N-Mark.
If the smartphone is in a case, remove the case.
If you touch an NFC-compatible smartphone with the back side of the charging case, the smartphone terminates Bluetooth
connection with any current device, and connects to the headset (One-touch connection switching).
When the power of the headset is off, you cannot turn on the headset with one-touch connection (NFC) to connect the headset
with the smartphone. To turn the headset on, press and hold the
button on the left and the button on the right unit for about 2
seconds until the indicator (blue) flashes.
Related Topic
How to make a wireless connection to Bluetooth devices
Disconnecting the smartphone by one touch (NFC)
Switching the device by one touch (NFC)
Listening to music from a device via Bluetooth connection
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Disconnecting the smartphone by one touch (NFC)
You can disconnect the headset from the connected smartphone by touching the back side of the charging case with the
smartphone.
1
Unlock the screen of the smartphone if it is locked.
2
Touch the back side of the charging case with the smartphone.
Touch the N-Mark on the back side of the charging case with the smartphone. You hear voice guidance
“BLUETOOTH disconnected”.
Note
After the headset is disconnected from the smartphone, if no operation is performed for about 5 minutes, the headset turns off
automatically. To turn off the headset before that, press and hold the
button for about 2 seconds. You can also turn off the
headset by setting the right and left units in the charging case. You hear voice guidance, the indicator (blue) turns off, and the
headset turns off.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Switching the device by one touch (NFC)
If you touch the back side of the charging case with an NFC-compatible smartphone while the headset is currently
connected to another BLUETOOTH device, you can switch the connection of the headset to the smartphone (Onetouch connection switching). However, if you are talking on a Bluetooth mobile phone connected to the headset, you
cannot switch the Bluetooth connection by one touch.
When the headset is connected with an NFC-compatible smartphone, if you touch the smartphone on another NFCcompatible Bluetooth headset or Bluetooth speaker, the smartphone disconnects from the headset, and connects to
the Bluetooth device it touched.
Note
Unlock the screen of the smartphone if it is locked.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Pairing and connecting with an Android smartphone
Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a
device with the headset to be able to make a Bluetooth connection for the first time.
Before you start the pairing operation, make sure that:
The smartphone is placed within 1 m (3 feet) of the headset.
The headset is charged sufficiently.
The operating instructions of the smartphone is in hand.
1
Set the headset on the charging case.
Set the headset in the order of
and
shown in the illustration.
Insert the right unit and left unit until they click and make sure that the units are locked in the charging case.
2
Remove the left unit from the charging case to turn on the unit.
Do not remove the right unit from the charging case.
The left unit turns on automatically. Make sure that the indicator (blue) flashes.
3
Press and hold the button on the left unit for about 7 seconds until the indicator flashes blue and red
alternately.
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The headset goes into pairing mode.
4
Unlock the screen of the Android smartphone if it is locked.
5
Search for this headset on the smartphone.
1. Select [Setting] — [Bluetooth].
2. Touch [
6
] next to [Bluetooth] to turn on the Bluetooth function.
Touch [WF-SP700N].
If passkey (*) input is required on the display of the smartphone, input “0000.”
The headset and smartphone are paired with each other and connected. You will hear a voice guidance
“BLUETOOTH connected”.
If they are not connected, see “Connecting to a paired Android smartphone .”
If [WF-SP700N] does not appear on the display, try again from step 3.
*
7
A Passkey may be called “Passcode,” “PIN code,” or “Password.”
Remove the right unit from the charging case to turn on the unit.
The connection between the left unit and right unit is established automatically.
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Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.
To delete all pairing information, see “Initializing the headset to restore factory settings.”
Note
If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start
over from step 1.
Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases:
Pairing information has been deleted after repair, etc.
When a 9th device is paired.
The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the paired device
with the oldest connection time is replaced by the new one.
When the pairing information for the headset has been deleted from the Bluetooth device.
When the headset is initialized, all pairing information is deleted. In this case, delete the pairing information of the headset from
the Bluetooth device, and then pair them again.
The headset can be paired with multiple devices, but can only play music from one paired device at a time.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Connecting to a paired Android smartphone
1
Unlock the screen of the Android smartphone if it is locked.
2
Turn on the headset.
Press and hold the
button on the left and the button on the right unit for about 2 seconds. The headset will turn
on automatically, even when you remove the right and left units from the charging case.
Make sure that the indicator (blue) flashes after you release the button. You will hear a voice guidance “Power on”.
After the headset turns on, if it has automatically connected to the last connected device, you will hear a voice
guidance “BLUETOOTH connected”.
Check the connection status on the Android smartphone. If it is not connected, proceed to step 3.
3
Display the devices paired with the smartphone.
1. Select [Setting] — [Bluetooth].
2. Touch [
] next to [Bluetooth] to turn on the Bluetooth function.
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4
Touch [WF-SP700N].
You will hear a voice guidance “BLUETOOTH connected”.
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.
If the smartphone was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset.
While the headset is on, you can make an A2DP connection (music playback) by pressing the button of the right unit.
Note
If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply
turning on the headset. In this case, deactivate the Bluetooth function on the Bluetooth device or turn off the power.
If you cannot connect your smartphone to the headset, deactivate pairing on your smartphone and perform pairing again. For
details, refer to the operating instructions supplied with your smartphone.
Related Topic
How to make a wireless connection to Bluetooth devices
Listening to music from a device via Bluetooth connection
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Pairing and connecting with an iPhone
Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a
device with the headset to be able to make a Bluetooth connection for the first time.
Before you start the pairing operation, make sure that:
The iPhone is placed within 1 m (3 feet) of the headset.
The headset is charged sufficiently.
The operating instructions of the iPhone is in hand.
1
Set the headset on the charging case.
Set the headset in the order of
and
shown in the illustration.
Insert the right unit and left unit until they click and make sure that the units are locked in the charging case.
2
Remove the left unit from the charging case to turn on the unit.
Do not remove the right unit from the charging case.
The left unit turns on automatically. Make sure that the indicator (blue) flashes.
3
Press and hold the button on the left unit for about 7 seconds until the indicator flashes blue and red
alternately.
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The headset goes into the pairing mode.
4
Unlock the screen of the iPhone if it is locked.
5
Select the Bluetooth setting on the iPhone.
1. Select [Settings].
2. Touch [Bluetooth].
3. Touch [
6
] to change it to [
] (turn on the Bluetooth function).
Touch [WF-SP700N].
If passkey (*) input is required on the display of the smartphone, input “0000.”
The headset and iPhone are paired with each other and connected. You will hear a voice guidance “BLUETOOTH
connected”.
If they are not connected, see “Connecting to a paired iPhone.”
If [WF-SP700N] does not appear on the display, try again from step 3.
*
7
A Passkey may be called “Passcode,” “PIN code,” or “Password.”
Remove the right unit from the charging case to turn on the unit.
The connection between the left unit and the right unit is established automatically.
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Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone.
To delete all pairing information, see “Initializing the headset to restore factory settings.”
Note
If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start
over from step 1.
Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases:
Pairing information has been deleted after repair, etc.
When a 9th device is paired.
The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the paired device
with the oldest connection time is replaced by the new one.
When the pairing information for the headset has been deleted from the Bluetooth device.
When the headset is initialized.
All pairing information is deleted. In this case, delete the pairing information of the headset from the Bluetooth device, and then
pair them again.
If the pairing information was deleted by initializing the headset, etc., delete the pairing information for the headset from your
iPhone, and then pair them again.
The headset can be paired with multiple devices, but can only play music from one paired device at a time.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Connecting to a paired iPhone
1
Unlock the screen of the iPhone if it is locked.
2
Turn on the headset.
Press and hold the
button on the left and the button on the right unit for about 2 seconds. The headset will turn
on automatically, even when you remove the right and left units from the charging case.
Make sure that the indicator (blue) flashes after you release the button. You will hear a voice guidance “Power on”.
After the headset turns on, if it has automatically connected to the last connected device, you will hear a voice
guidance “BLUETOOTH connected”.
Check the connection status on the iPhone. If it is not connected, proceed to step 3.
3
Display the devices paired with the iPhone.
1. Select [Settings].
2. Touch [Bluetooth].
3. Touch [
] to change it to [
] (turn on the Bluetooth function).
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4
Touch [WF-SP700N].
You will hear a voice guidance “BLUETOOTH connected”.
Hint
The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone.
If the iPhone was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset.
While the headset is on, you can make an A2DP connection (music playback) by pressing the button of the right unit.
Note
If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply
turning on the headset. In this case, deactivate the Bluetooth function on the Bluetooth device or turn off the power.
If you cannot connect your iPhone to the headset, deactivate pairing on your iPhone and perform pairing again. For details, refer
to the operating instructions supplied with your iPhone.
Related Topic
How to make a wireless connection to Bluetooth devices
Listening to music from a device via Bluetooth connection
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Disconnecting Bluetooth connection (after use)
1
If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock
the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC),
operate from the Bluetooth device.
When disconnected, you will hear a voice guidance “BLUETOOTH disconnected”.
2
Turn off the headset.
You will hear a voice guidance “Power off”.
Hint
When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device.
Related Topic
Disconnecting the smartphone by one touch (NFC)
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Listening to music from a device via Bluetooth connection
If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote
control operation of the Bluetooth device via a Bluetooth connection.
A2DP (Advanced Audio Distribution Profile)
You can enjoy high-quality music wirelessly.
AVRCP (Audio Video Remote Control Profile)
You can play back music, etc.
The operation may vary depending on the Bluetooth device. Refer to the operating instructions supplied with your
Bluetooth device.
1
Connect the headset to a Bluetooth device.
2
Wear the headset.
Put the headset with the
headset has a tactile dot.
indication on your left ear and the
A: Tactile dot
Secure the arc supporter to your ear dent.
Adjust the headset position to fit your ears.
3
Play back music or video on the Bluetooth device.
Adjust the volume on the Bluetooth device.
Hint
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indication on your right ear. The
unit of the
The headset supports SCMS-T content protection. You can enjoy music, etc., from a device such as a portable TV that supports
SCMS-T content protection.
Depending on the Bluetooth device, it may be necessary to adjust the volume or set the audio output setting on the Bluetooth
device.
Note
For volume, control with the connected device. You may not be able to adjust the volume depending on the device. If you cannot
control the volume with the connected device, install the “Sony | Headphones Connect” app on your smartphone to control the
volume with the app.
If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset.
Related Topic
How to make a wireless connection to Bluetooth devices
Controlling the audio device (Bluetooth connection)
Using the noise canceling function
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Controlling the audio device (Bluetooth connection)
If the Bluetooth device supports AVRCP, you can control it on the headset. The functions available may vary depending
on the Bluetooth device. Refer to the operating instructions supplied with your Bluetooth device.
Press the button on the right unit.
Press once during pause to start playback.
Press once during playback to pause.
Press twice to skip to the beginning of the next track. (
)
Press three times to skip to the beginning of the previous track (or the current track during playback). (
Press once and release, then press again and hold to fast-forward. (
)
Press twice and release, then press again and hold to fast-reverse. (
)
)
Note
For volume, control with the connected device. You may not be able to adjust the volume depending on the device. If you cannot
control the volume with the connected device, install the “Sony | Headphones Connect” app on your smartphone to control the
volume with the app.
If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset.
The available functions may vary depending on the Bluetooth device. When you operate as illustrated above, it may operate
differently or may not work at all.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Disconnecting Bluetooth connection (after use)
1
If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock
the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC),
operate from the Bluetooth device.
When disconnected, you will hear a voice guidance “BLUETOOTH disconnected”.
2
Turn off the headset.
You will hear a voice guidance “Power off”.
Hint
When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device.
Related Topic
Disconnecting the smartphone by one touch (NFC)
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
What is noise canceling?
The noise canceling circuit actually senses outside noise with built-in microphones and sends an equal-but-opposite
canceling signal to the headset.
Note
The noise canceling effect may not be pronounced in a very quiet environment, or some noise may be heard.
Depending on how you wear the headset, the noise canceling effect may vary or a beeping sound (howling) may occur. In these
cases, take off the headset and put it on again.
The noise canceling function works primarily for noise in the low frequency band. Although noise is reduced, it is not canceled
completely.
When you use the headset in a train or a car, noise may occur depending on street conditions.
Mobile phones may cause interference and noise. Should this occur, locate the headset further away from the mobile phone.
Do not cover the microphones (A) of the headset with your hands. The noise canceling function or the Ambient Sound Mode may
not work properly, or a beeping sound (howling) may occur. In these cases, take your hands off of the microphones of the
headset.
A: Microphones
Related Topic
Using the noise canceling function
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Using the noise canceling function
If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise.
1
Turn on the headset.
You hear the voice guidance “Power on”.
The noise canceling function is turned on automatically when you turn on the headset.
To turn off the noise canceling function
Press the
button on the left unit repeatedly. Each time you press the button, the function is switched as follows.
Each time, You hear a voice guidance which informs you of the switching of the function.
The Ambient Sound Mode: ON
The noise canceling function/The Ambient Sound Mode: OFF
The noise canceling function: ON
Hint
You can also turn on/off the noise canceling function with the “Sony | Headphones Connect” app.
Note
If the earbuds are not the supplied ones, the effect of the noise canceling function will be insufficient.
If the earbuds are not attached to your ears securely, the effect of the noise canceling function will be insufficient. Adjust the
headset position to fit your ears.
Related Topic
About voice guidance
What is noise canceling?
Listening to ambient sound during music playback (Ambient Sound Mode)
What you can do with "Sony | Headphones Connect" app
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Listening to ambient sound during music playback (Ambient Sound Mode)
You can hear ambient sound through the microphones embedded in the left/right units of the headset while enjoying
music.
To activate the Ambient Sound Mode
Press the
button on the left unit repeatedly while the noise canceling function is on.
To change the setting of the Ambient Sound Mode
You can switch between Normal mode and Voice mode (settings of the Ambient Sound Mode) by connecting the
smartphone (with the “Sony | Headphones Connect” app installed) and the headset via the Bluetooth function.
Normal mode: While enjoying music, you can hear the surrounding sound as if you were not wearing the headset.
Voice mode: While enjoying music, you can pick up the sound (such as announcements in the train) that you want to
hear.
To deactivate the Ambient Sound Mode
Press the
button on the left unit repeatedly until the noise canceling function is turned on or off. Each time you press
the button, the function is switched as follows.
Each time, You hear a voice guidance which informs you of the switching of the function.
The Ambient Sound Mode: ON
The noise canceling function/The Ambient Sound Mode: OFF
The noise canceling function: ON
Hint
Depending on the ambient condition and type/volume of the audio played back, ambient sound may not be heard even if you use
the Ambient Sound Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient
sound, such as a road with car traffic.
If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly.
The setting of the Ambient Sound Mode changed with the “Sony | Headphones Connect” app is recorded in the headset. You can
enjoy music with the recorded setting of the Ambient Sound Mode even when you connect the headset to other devices which do
not have the “Sony | Headphones Connect” app installed.
Note
When the Ambient Sound Mode is turned on, wind noise may increase depending on the surrounding environment. In this case,
change the setting from Normal mode to Voice mode with the “Sony | Headphones Connect” application.
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If the wind noise is still large, turn off the Ambient Sound Mode.
Related Topic
About voice guidance
Using the noise canceling function
What you can do with "Sony | Headphones Connect" app
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Using the Quick Sound Settings
[Quick Sound Settings] enables you to set the noise canceling function, ambient sound mode (Ambient Sound Control)
and Equalizer setting easily.
1
Connect the headset to a Bluetooth device.
2
Wear the headset.
3
Play back music or video on the Bluetooth device.
Adjust the volume on the Bluetooth device.
4
Turn on the Quick Sound Settings by pressing the
button on the left unit two times.
You hear the voice guidance“Quick Sound Settings” (Quick sound setting turned on) .
When you turn on the quick sound setting, the Equalizer setting is switched to "Excited" and the ambient sound
mode (Ambient Sound Control) is switched to the normal mode.
To turn off the Quick Sound Settings, press the
button on the left unit two times again. You will hear a voice
guidance which informs you of the switching off and the Equalizer setting, then the noise canceling/ambient sound
mode will return to the setting from before turning on the Quick Sound Settings.
Hint
You can switch and check the Quick Sound Settings setting with the “Sony | Headphones Connect” app.
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
About the sound quality mode
You can choose the sound quality mode of the playback via Bluetooth connection from the following two options. You can
switch or check the sound quality mode with the “Sony | Headphones Connect” app.
Priority on sound quality: prioritizes the sound quality.
Priority on stable connection: prioritizes the stable connection (default).
When using an AAC compatible device, use with the “Priority on sound quality” mode.
If the connection is unstable, such as when producing only intermittent sound, select the “Priority on stable
connection” mode.
Note
The playback time may shorten depending on the sound quality and the conditions under which you are using the headset.
Depending on the ambient conditions in the area where you are using the headset, intermittent sound may still occur even if the
“Priority on stable connection” mode is selected.
Related Topic
What you can do with "Sony | Headphones Connect" app
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Supported codecs
A codec is an audio coding algorithm used when transmitting sound via a Bluetooth connetion.
The headset supports the following 2 codecs for music playback via an A2DP connection: SBC and AAC.
SBC
This is an abbreviation for Subband Codec.
This is the standard audio coding technology used by Bluetooth devices.
All Bluetooth devices support SBC.
AAC
This is an abbreviation for Advanced Audio Coding.
AAC is mainly used by Apple products such as iPhones, and it provides higher sound quality than that of SBC.
With the headset set to the “Priority on sound quality” mode, when music in one of the above codecs is transmitted from
a connected device, the headset switches to that codec automatically and plays back the music in the same codec.
However, depending on the device to be connected with the headset, you may need to set the device beforehand to
listen to music in a different codec on the headset, even if the device supports a codec of higher sound quality than SBC.
Refer to the operating instructions supplied with the device regarding setting the codec.
Related Topic
About the sound quality mode
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Receiving a call
You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free
Profile) or HSP (Headset Profile), via a Bluetooth connection.
If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
Operations may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied
with your smartphone or mobile phone.
This headset supports normal incoming calls only. Calling apps for smartphones and computers are not supported.
Ring tone
When an incoming call arrives, a ring tone will be heard from the left unit of the headset, and the indicator (blue) flashes
quickly.
You will hear either of following ring tones, depending on your smartphone or mobile phone.
Ring tone set on the headset
Ring tone set on the smartphone or mobile phone
Ring tone set on the smartphone or mobile phone only for a Bluetooth connection
1
Connect the headset to a smartphone or mobile phone beforehand.
2
When you hear a ring tone, press the button on the right or left unit of the headset and receive the call.
A voice will be heard from the left unit of the headset.
When an incoming call arrives while you are listening to music, playback pauses and a ring tone will be heard from
the headset.
A: Microphones
Use the microphone of the left unit (which suppresses noise when using the noise canceling function) for talking on
the phone.
If no ring tone is heard via the headset
The headset may not be connected with the smartphone or mobile phone with HFP or HSP. Check the
connection status on the smartphone or mobile phone.
If playback does not pause automatically, operate the headset to pause playback.
3
Operate the smartphone or mobile phone to adjust the volume.
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4
To end the call, press the button on the right or left unit.
If you received a call during music playback, music playback resumes automatically.
Hint
Some smartphones or mobile phones by default receive calls with the phone instead of the headset. With an HFP or HSP
connection, switch the call device to the headset by holding the button of the right unit down for about 2 seconds or by using your
smartphone or mobile phone.
Note
Depending on the smartphone or mobile phone, playback may not resume automatically even if you finish the call.
Use a smartphone or mobile phone at least 50 cm away from the headset. Noise may result if the headset and the smartphone or
mobile phone are too close.
Related Topic
How to make a wireless connection to Bluetooth devices
Making a call
Functions for a phone call
What you can do with "Sony | Headphones Connect" app
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Making a call
You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free
Profile) or HSP (Headset Profile), via a Bluetooth connection.
If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
Operations may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied
with your smartphone or mobile phone.
This headset supports normal incoming calls only. Calling apps for smartphones and computers are not supported.
1
Connect the headset to a smartphone or mobile phone beforehand.
2
Operate your smartphone or mobile phone to make a call.
When you make a call, the dial tone is heard from the left unit of the headset.
If you make a call while you are listening to music, playback pauses.
If no dial tone is heard via the headset, switch the call device to the headset using your smartphone or mobile
phone or by holding the button on the right unit down for about 2 seconds.
A voice will be heard from the left unit of the headset when talking on the phone.
A: Microphones
Use the microphone of the left unit (which suppresses noise when using the noise canceling function) for talking on
the phone.
3
Operate the smartphone or mobile phone to adjust the volume.
4
To end the call, press the button on the right or left unit.
If you made a call during music playback, music playback resumes automatically after ending the call.
Note
Use a smartphone or mobile phone at least 50 cm away from the headset. Noise may result if the headset and the smartphone or
mobile phone are too close.
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Related Topic
How to make a wireless connection to Bluetooth devices
Receiving a call
Functions for a phone call
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Help Guide
Wireless Noise Canceling Stereo Headset
WF-SP700N
Functions for a phone call
The available functions may vary depending on the profile supported by your smartphone or mobile phone. Even if the
profile is the same, functions may vary depending on the smartphone or mobile phone.
Refer to the operating instructions supplied with your smartphone or mobile phone.
Supported profile: HFP (Hands-free Profile)
During standby/music playback
Press the button on the right unit for more than 2 seconds to start the voice dial function of the smartphone/mobile
phone (*), or activate the Google App of the Android device or Siri of the iPhone.
Outgoing call
Press the button on the right unit once to cancel an outgoing call.
Press and hold the button on the right unit for about 2 seconds to change the call device between the headset and
the smartphone or mobile phone.
Incoming call
Press the button on the right or left unit once to answer a call.
Press and hold the button on the right or left unit for about 2 seconds to reject a call.
During call
Press the button on the left or right unit once to finish a call.
Press and hold the button on the right unit for about 2 seconds to change the call device between the headset and
the smartphone or mobile phone.
Supported profile: HSP (Headset Profile)
Outgoing call
Press the button on the right unit once to cancel an outgoing call. (*)
Incoming call
Press the button on the right or left unit once to answer a call.
During call
Press the button on the left or right unit once to finish a call. (*)
*
Some devices may not support this function.
Related Topic
Receiving a call
Making a call
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Wireless Noise Canceling Stereo Headset
WF-SP700N
Disconnecting Bluetooth connection (after use)
1
If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock
the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC),
operate from the Bluetooth device.
When disconnected, you will hear a voice guidance “BLUETOOTH disconnected”.
2
Turn off the headset.
You will hear a voice guidance “Power off”.
Hint
When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device.
Related Topic
Disconnecting the smartphone by one touch (NFC)
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Wireless Noise Canceling Stereo Headset
WF-SP700N
Using the voice assist function (Google App)
By using the Google App feature that comes with the Android smartphone, you can speak to the headset’s microphone
to operate the Android smartphone.
When you use the Google App, you will hear the voice on the smartphone from the left unit only.
1
Set assistant and voice input settings on the Google App.
On the Android smartphone, select [Settings] — [Apps], then select the gear icon appeared in the top-right corner of
the display.
Then, select [Default Apps] — [Assist & Voice input] — [Assist App], and then set [Assist App] to the Google App.
The above procedure is an example. For details, refer to the operating instructions of the Android smartphone.
Note: The latest version of the app may be required.
For details on the Google App, refer to the operating instructions or the support website of the Android smartphone,
or the Google Play store website.
The Google App may not be activated from the headset depending on specifications of the Android smartphone.
2
Connect the headset to the Android smartphone via Bluetooth connection.
3
When the Android smartphone is in standby or playing music, press and hold the button on the right unit
to activate the Google App.
The Google App is activated and you will hear the start-up sound.
4
Make a request to the Google App through the headset’s microphone.
For details on the Google App, such as apps which work with the Google App, refer to the operating instructions of
the Android smartphone.
After activating the Google App, when a certain time has passed without requests, a beep will sound and the
Google App will be deactivated.
Note
The Google App cannot be activated when you say “OK Google” through the headset’s microphone even when the Android
smartphone’s [OK Google] setting is on.
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WF-SP700N
Using the voice assist function (Siri)
By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone.
When you use Siri, you will hear the voice on the iPhone from the left unit only.
1
Turn Siri on.
On iPhone, select [Settings] — [Siri] to turn Siri on.
The operation above is an example. For details, refer to the operating instructions of the iPhone.
Note: For details on Siri, refer to the operating instructions or support website of the iPhone.
2
Connect the headset to the iPhone via Bluetooth connection.
3
When the iPhone is using the Bluetooth connection and in standby or playing music, press and hold the
button on the right unit to activate Siri.
Siri is activated and you will hear the start-up sound.
4
Make a request to Siri through the headset’s microphone.
For details on Siri, such as apps which work with Siri, refer to the operating instructions of the iPhone.
5
To continue to request, press the button on the right unit before Siri is deactivated.
After activating Siri, when a certain time has passed without requests, a beep will sound and Siri will be
deactivated.
Note
Siri cannot be activated when you say “Hey Siri” through the headset’s microphone even when the iPhone’s [Allow “Hey Siri”]
setting is on.
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WF-SP700N
What you can do with "Sony | Headphones Connect" app
When you connect the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via the
Bluetooth function, you can do the following.
Display the remaining battery life of the headset
Display the Bluetooth connection codec
Turn noise canceling on/off
Set the Ambient Sound mode
Select the Equalizer setting
Switch the sound quality mode by setting the Bluetooth connection mode
Set the Quick Sound Settings function
Adjust volume
Play music, pause, fast-reverse, fast-forward
Check the connection status and the settings of the headset
For details of the “Sony | Headphones Connect” app, refer to the following URL.
http://rd1.sony.net/help/mdr/hpc/h_zz/
Hint
The operation of the “Sony | Headphones Connect” app depends on the audio device. The app specifications and screen design
may be changed without prior notice.
Related Topic
Installing "Sony | Headphones Connect" app
Checking the remaining battery charge
Using the noise canceling function
Listening to ambient sound during music playback (Ambient Sound Mode)
About the sound quality mode
Supported codecs
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WF-SP700N
Installing "Sony | Headphones Connect" app
1
Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the
app on your smartphone.
For details of the “Sony | Headphones Connect” app, refer to the following URL.
http://rd1.sony.net/help/mdr/hpc/h_zz/
2
After installing the app, launch the “Sony | Headphones Connect” app.
Related Topic
What you can do with "Sony | Headphones Connect" app
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Wireless Noise Canceling Stereo Headset
WF-SP700N
Precautions
On Bluetooth communications
Bluetooth wireless technology operates within a range of about 10 m (30 feet). Maximum communication range may
vary depending on obstacles (the human body, metal, walls, etc.) or electromagnetic environments.
Microwaves emitting from a Bluetooth device may affect the operation of electronic medical devices. Turn off this
headset and other Bluetooth devices in the following locations, as it may cause an accident:
in a hospital, near the priority seat on the train, where inflammable gas is present such as a petrol station
near automatic doors or a fire alarm
This product emits radio waves when used in wireless mode.
When used in wireless mode on an airplane, follow flight crew directions regarding permissible use of products in
wireless mode.
Due to the characteristic of the wireless technology, the sound played on this headset is delayed from the sound and
music played on the transmitting device. Therefore, the image and sound may be misaligned when viewing a movie
or playing a game.
This headset supports security capabilities that comply with the Bluetooth standard to provide a secure connection
when the Bluetooth wireless technology is used, but security may not be sufficient depending on the setting. Be
careful when communicating using Bluetooth wireless technology.
We do not take any responsibility for the leakage of information during Bluetooth communications.
Connection with all Bluetooth devices cannot be guaranteed.
A device featuring Bluetooth function is required to conform to the Bluetooth standard specified by Bluetooth SIG,
Inc. and be authenticated.
Even if the connected device conforms to the above mentioned Bluetooth standard, some devices may not
connect or work correctly, depending on the features or specifications of the device.
While talking on the phone hands free, noise may occur, depending on the device or communication
environment.
Depending on the device to be connected, it may require some time to start communications.
The headset does not support multipoint connection.
If the headset supports the multipoint function, the headset can connect to a music playback device (A2DP profile,
Walkman, etc.) and a communication device (HFP or HSP profile smartphone, etc.) at the same time, you can listen
to music while waiting for an incoming call or making a call.
Note on static electricity
Static electricity accumulated in the body may cause mild tingling in your ears. To minimize the effect, wear clothes
made from natural materials.
Others
Do not place this headset in a place exposed to humidity, dust, soot or steam, or in a car or place subject to direct
sunlight.
Use of the Bluetooth device may not function on mobile phones, depending on radio wave conditions and location
where the equipment is being used.
High volume may affect your hearing.
For traffic safety, do not use while driving or cycling.
Do not use the headset in places where it would be dangerous if you are unable to hear ambient sound, such as at
railroad crossings, train station platforms, and construction sites.
Keep earbuds clean. To clean the earbuds, wash them with a mild detergent solution.
Do not subject the headset to excessive shock.
Clean the headset with a soft dry cloth.
Do not expose the headset to water. Remember to follow the precautions below.
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Be careful not to drop the headset into a sink or other container filled with water.
Do not use the headset in humid locations or bad weather, such as in the rain or snow.
If you experience discomfort after using the headset, stop using the headset immediately.
Install the earbuds firmly. If an earbud accidentally detaches and is left in your ear, it may cause injury.
Since children may swallow small parts such as the headset and earbuds, store the headset in the charging case
after use and keep it out of the reach of children.
If you have any questions or problems concerning this headset that are not covered in this manual, please consult
your nearest Sony dealer.
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Trademarks
The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of
such marks by Sony Corporation is under license.
The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
Android, Google Play and Google are trademarks of Google LLC.
Windows is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
Mac, OS X, iPhone, iPod touch and Siri are trademarks of Apple Inc., registered in the U.S. and other countries. App
Store is a service mark of Apple Inc., registered in the U.S. and other countries.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Other trademarks and trade names are those of their respective owners.
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Customer support websites
Please access the following support website to get the support information about your headset:
For customers in the U.S.A:
http://esupport.sony.com/
For customers in Canada:
http://esupport.sony.com/CA/
For customers in Latin America:
http://esupport.sony.com/LA/
For customers in European countries:
www.sony.eu/support
For customers in China:
https://service.sony.com.cn/
For customers in other countries/regions:
http://www.sony-asia.com/
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What can I do to solve a problem?
If the headset does not function as expected, try the following steps to resolve the issue.
Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
Charge the battery.
You may be able to resolve some issues by charging the battery.
Reset the headset.
Initialize the headset.
This operation resets the headset to the factory settings and deletes all pairing information.
Look up information on the issue on the customer support website.
If the operations above do not work, consult your nearest Sony dealer.
Related Topic
Customer support websites
Resetting the headset
Initializing the headset to restore factory settings
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The headset is not turned on.
Make sure the battery is charged enough to turn the headset on.
Related Topic
Checking the remaining battery charge
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Charging cannot be done.
Make sure that the headset is set on the charging case securely.
Check that you are using the micro-USB cable supplied.
Check that the micro-USB cable is connected to the charging case and the computer firmly.
Make sure that the USB AC adaptor is firmly connected to the AC outlet.
Check that the computer is turned on.
Check that the computer is not in standby, sleep or hibernation mode.
When using Windows 8.1, update using Windows Update.
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Charging time is too long.
Check that the charging case and the computer are directly connected, not via a USB hub.
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The charging case cannot be recognized by a computer
The micro-USB cable is not connected properly to the USB port of the computer.
Check that the charging case and the computer are directly connected, not via a USB hub.
A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is
available.
Try the USB connection procedure again in cases other than those stated above.
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The remaining battery charge of the headset is not displayed on the screen of an
iPhone or iPod touch.
The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports
HFP (Hands-free Profile).
Make sure that the iPhone or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining
battery charge will not be displayed correctly.
Related Topic
Checking the remaining battery charge
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No sound
Depending on the smartphone app (which requires HFP (Hands-free Profile)/HSP (Headset Profile)), you may hear a
voice from the left unit only, but not from the right unit.
Check that the connected device and both the right and left units of the headset are turned on.
Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP.
Turn up the volume if it is too low.
Check that the connected device is playing back.
Pair the headset and the Bluetooth device again.
Related Topic
How to make a wireless connection to Bluetooth devices
Listening to music from a device via Bluetooth connection
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Low sound level
Adjust the volume on the connected device.
Depending on the device, you may not be able to adjust the volume. In that case, install "Sony | Headphones
Connect" app and adjust the volume on the app.
Related Topic
Installing "Sony | Headphones Connect" app
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Low sound quality
Turn down the volume if it is too loud.
Keep the headset away from microwave ovens, Wi-Fi devices, etc.
Bring the headset and the Bluetooth device closer together. Remove any obstacles between the headset and the
Bluetooth device.
Keep the headset away from a TV.
Switch the Bluetooth connection to A2DP by operating the Bluetooth device when HFP or HSP is set.
If you connect a device with a built-in radio or tuner to the headset, broadcasts may not be received, or sensitivity
may be reduced. Move the headset away from the connected device and try again.
If you have previously connected the headset to this Bluetooth device, only an HFP/HSP Bluetooth connection may
be made when the headset is turned on. If this happens, use the Bluetooth device and make an A2DP Bluetooth
connection.
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Sound skips frequently.
Set the headset to the “Priority on stable connection” mode. For details, refer to “About the sound quality mode.”
Remove any obstacles between the antenna of the Bluetooth device to be connected and the built-in antenna of the
headset. The antenna of the headset is built into the part shown in the dotted line below.
A: Location of the built-in antenna
Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
Put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth
communications.
There is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback
mode to SBC on the transmitting device. For details, refer to the operating instructions supplied with the transmitting
device.
Because Bluetooth devices and Wi-Fi (IEEE802.11b/g/n) use the same frequency (2.4 GHz), microwave interference
may occur resulting in noise or audio dropout or communications being disabled if this headset is used near a Wi-Fi
device. In such a case, perform the following.
Use this headset at least 10 m (30 feet) away from the Wi-Fi device.
If this headset is used within 10 m (30 feet) of a Wi-Fi device, turn off the Wi-Fi device.
Use this headset and the Bluetooth device as near to each other as possible.
If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps
or restarting your smartphone.
Updating the smartphone OS to the latest version may improve the situation.
Sound skipping may occur while searching for surrounding Bluetooth devices on the Bluetooth setting screen of the
smartphone.
Stop searching to improve the situation.
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The noise canceling effect is not sufficient.
Make sure that the noise canceling function is turned on.
Adjust the earpad position to fit your ears.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near airconditioning, and is not as effective for higher frequencies, such as human voices.
Related Topic
What is noise canceling?
Using the noise canceling function
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Pairing cannot be done.
Bring the headset and the Bluetooth device within 1 m from each other.
When you turn on the headset for the first time after purchasing, initializing, or repairing it, the headset enters pairing
mode automatically. When you want to pair a 2nd or subsequent device, press and hold the
button of the
headset for more than 7 seconds to enter pairing mode.
When you pair the headset with devices again after initializing or repairing the headset, information for pairing with
the headset remaining on the iPhone or other device may prevent you from pairing them successfully (iPhone etc.).
In this case, delete the pairing information of the headset from the device, and then pair them again.
Related Topic
About the indicator
How to make a wireless connection to Bluetooth devices
Initializing the headset to restore factory settings
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One-touch connection (NFC) does nor work
Remove the headset from the charging case and make sure that the headset is turned on.
Keep the smartphone close to the N-mark on the back side of the charging case until the smartphone reacts. If it still
does not react, move the smartphone left, right, back, and forth slowly.
Check that the NFC function of the smartphone is set to On.
If the smartphone is in a case, remove it.
NFC reception sensitivity varies depending on the smartphone. If the connection repeatedly fails, connect/disconnect
by operating the smartphone.
You cannot make a one-touch connection (NFC) while charging the battery because the headset cannot be turned
on. Finish charging first, and then make the one-touch connection (NFC).
Related Topic
One-touch connection (NFC) with a smartphone (Android 4.1 or later)
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Unable to make a Bluetooth connection
Check that the headset is turned on.
Check that the Bluetooth device is turned on and the Bluetooth function is on.
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to
other devices via the Bluetooth function. In that case, operate the last connected Bluetooth device and disconnect
the Bluetooth connection.
The Bluetooth device is in sleep mode. Cancel the sleep mode.
The Bluetooth connection is terminated. Make the Bluetooth connection again.
In case that the pairing information for the headset has been deleted on the connected device, pair the headset with
the device again.
Related Topic
About the indicator
How to make a wireless connection to Bluetooth devices
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Distorted sound
Keep the headset away from a microwave oven, Wi-Fi device, etc.
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The Bluetooth wireless communication range is short, or the sound skips.
Set the headset to the “Priority on stable connection” mode. For details, refer to “About the sound quality mode.”
Remove any obstacles between the antenna of the Bluetooth device to be connected and the built-in antenna of the
headset. The antenna of the headset is built into the part shown in the dotted line below.
A: Location of the built-in antenna
Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
Put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth
communications.
There is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback
mode to SBC on the transmitting device. For details, refer to the operating instructions supplied with the transmitting
device.
Because Bluetooth devices and Wi-Fi (IEEE802.11b/g/n) use the same frequency (2.4 GHz), microwave interference
may occur resulting in noise or audio dropout or communications being disabled if this headset is used near a Wi-Fi
device. In such a case, perform the following.
Use this headset at least 10 m (30 feet) away from the Wi-Fi device.
If this headset is used within 10 m (30 feet) of a Wi-Fi device, turn off the Wi-Fi device.
Install this headset and the Bluetooth device as near to each other as possible.
If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps
or restarting your smartphone.
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The headset does not operate properly
Reset the headset. Pairing information is not deleted by this operation.
If you cannot use the headset even after resetting it, initialize the headset.
Related Topic
Resetting the headset
Initializing the headset to restore factory settings
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Cannot hear a person on a call.
Check that both the headset and the connected device (i.e., smartphone) are turned on.
Turn up the volume of the connected device if it is too low.
Check the audio settings of the Bluetooth device to make sure the sound comes from the headset during a call.
Re-establish the connection using the Bluetooth device. Select HFP or HSP for the profile.
While listening to music with the headset, stop playback and press the button on the right or left unit to respond to an
incoming call.
Related Topic
How to make a wireless connection to Bluetooth devices
Receiving a call
Making a call
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Low voice from callers
Turn up the volume of the connected device.
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Resetting the headset
If the headset cannot be turned on, or if it cannot be operated even when it is turned on, reset the headset. During
charging, press and hold both the L and R side buttons simultaneously for 7 seconds or more. The indicator (red) turns
off once, then the headset is reset. Pairing information and other settings are not deleted by this operation.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Related Topic
Initializing the headset to restore factory settings
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Initializing the headset to restore factory settings
Remove the headset from the charging case to turn off the headset by pressing and holding the
button on the left
unit for more than 2 seconds. (Both the left unit and the right unit are turned off.) And then press and hold the button on
the right unit and the button on the left unit simultaneously for more than 15 seconds.
The indicator (red) goes into the flashing state then the indicator (blue) flashes 4 times (
), and the headset is
reset to the factory settings. All pairing information is deleted. In this case, delete the pairing information of the headset
from the Bluetooth device, and then pair them again.
If initialization is not completed correctly, such as when you release your finger from the button during initialization, the
indicator (red) will remain lit.
In this case, place the headset into the charging case and perform the initializing operation again.
If the headset does not operate correctly even after initializing, consult your nearest Sony dealer.
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