Samsung | UA43LS03NAW | User manual | Samsung The Frame 43” Premium 4K Smart TV User manual

Samsung The Frame 43” Premium 4K Smart TV User manual
USER MANUAL
LS03 SERIES
Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at www.samsung.com
Model
Serial No.
Before Reading This User Manual
This TV comes with this user manual and an embedded e-Manual.
Before reading this user manual, review the following:
User Manual
Read this provided user manual to see information
about product safety, installation, accessories,
initial configuration, and product specifications.
e-Manual
For more information about this TV, read the
e-Manual embedded in the product.
•• To open the e-Manual,
> Settings > Support > Open e-Manual
On the website, you can download the user manual and see its contents on your PC or mobile device.
Learning the e-Manual's assistance functions
•• Some menu screens cannot be accessed from the e-Manual.
Search
Index
Recent pages
Select an item from the search results to load the corresponding page.
Select a keyword to navigate to the relevant page.
–– The menus may not appear depending on the geographical area.
Select a topic from the list of recently viewed topics.
Learning the functions of the buttons that appear on e-Manual topic
pages
Try Now
Access the associated menu item and try out the feature directly.
Link
Access an underlined topic referred to on an e-Manual page immediately.
English - 2
Warning! Important Safety Instructions
Please read the Safety Instructions before using your TV.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
Class II product: This symbol indicates
that a safety connection to electrical earth
(ground) is not required.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR BACK). THERE ARE NO USER
SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO
QUALIFIED PERSONNEL.
AC voltage: Rated voltage marked with this
symbol is AC voltage.
This symbol indicates that high voltage is
present inside. It is dangerous to make any
kind of contact with any internal part of this
product.
DC voltage: Rated voltage marked with this
symbol is DC voltage.
This symbol indicates that this product has
included important literature concerning
operation and maintenance.
Caution. Consult instructions for use: This
symbol instructs the user to consult the
user manual for further safety related
information.
•• The slots and openings in the cabinet and in the back or bottom are provided for necessary ventilation. To
ensure reliable operation of this apparatus and to protect it from overheating, these slots and openings
must never be blocked or covered.
–– Do not place this apparatus in a confined space, such as a bookcase or built-in cabinet, unless proper
ventilation is provided.
–– Do not place this apparatus near or over a radiator or heat register, or where it is exposed to direct
sunlight.
–– Do not place vessels (vases etc.) containing water on this apparatus, as this can result in a fire or
electric shock.
•• Do not expose this apparatus to rain or place it near water (near a bathtub, washbowl, kitchen sink, or
laundry tub, in a wet basement, or near a swimming pool, etc.). If this apparatus accidentally gets wet,
unplug it and contact an authorised dealer immediately.
•• This apparatus uses batteries. In your community, there might be environmental regulations that require
you to dispose of these batteries properly. Please contact your local authorities for disposal or recycling
information.
•• Do not overload wall outlets, extension cords, or adaptors beyond their capacity, since this can result in fire
or electric shock.
•• Power-supply cords should be placed so that they are not likely to be walked on or pinched by items placed
upon or against them. Pay particular attention to cords at the plug end, at wall outlets, and at the point
where they exit from the appliance.
•• To protect this apparatus from a lightning storm, or when left unattended and unused for long periods of
time, unplug it from the wall outlet and disconnect the antenna or cable system. This will prevent damage
to the set due to lightning and power line surges.
English - 3
•• Before connecting the AC power cord to the DC adaptor outlet, make sure that the voltage designation of
the DC adaptor corresponds to the local electrical supply.
•• Never insert anything metallic into the open parts of this apparatus. This may cause a danger of electric
shock.
•• To avoid electric shock, never touch the inside of this apparatus. Only a qualified technician should open
this apparatus.
•• Be sure to plug in the power cord until it is firmly seated. When unplugging the power cord from a wall
outlet, always pull on the power cord's plug. Never unplug it by pulling on the power cord. Do not touch the
power cord with wet hands.
•• If this apparatus does not operate normally - in particular, if there are any unusual sounds or smells coming
from it - unplug it immediately and contact an authorised dealer or service centre.
•• Be sure to pull the power plug out of the outlet if the TV is to remain unused or if you are to leave the house
for an extended period of time (especially when children, elderly, or disabled people will be left alone in the
house).
–– Accumulated dust can cause an electric shock, an electric leakage, or a fire by causing the power cord
to generate sparks and heat or by causing the insulation to deteriorate.
•• Be sure to contact an authorised Samsung service centre for information if you intend to install your TV in
a location with heavy dust, high or low temperatures, high humidity, chemical substances, or where it will
operate 24 hours a day such as in an airport, a train station, etc. Failure to do so may lead to serious damage
to your TV.
•• Use only a properly grounded plug and wall outlet.
–– An improper ground may cause electric shock or equipment damage. (Class l Equipment only.)
•• To turn off this apparatus completely, disconnect it from the wall outlet. To ensure you can unplug this
apparatus quickly if necessary, make sure that the wall outlet and power plug are readily accessible.
•• Store the accessories (batteries, etc.) in a location safely out of the reach of children.
•• Do not drop or strike the product. If the product is damaged, disconnect the power cord and contact a
Samsung service centre.
•• To clean this apparatus, unplug the power cord from the wall outlet and wipe the product with a soft, dry
cloth. Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, aerial fresheners,
lubricants, or detergents. These chemicals can damage the appearance of the TV or erase the printing on
the product.
•• Do not expose this apparatus to dripping or splashing.
•• Do not dispose of batteries in a fire.
•• Do not short-circuit, disassemble, or overheat the batteries.
•• There is danger of an explosion if you replace the batteries used in the remote with the wrong type of
battery. Replace only with the same or equivalent type.
* Figures and illustrations in this User Manual are provided for reference only and may differ from the actual
product appearance. Product design and specifications may change without notice.
English - 4
Contents
Before Reading This User Manual
-----------------------------------------------------------------------------
2
Warning! Important Safety Instructions
-----------------------------------------------------------------------------
3
01
What's in the Box?
02
Connecting the TV to the One Connect
03
TV Installation
Mounting the TV on a wall
-----------------------------------------------------------------------------
Providing proper ventilation for your TV
----------------------------------------------------------------------------- 10
9
Attaching the TV to the Stand
----------------------------------------------------------------------------- 11
Safety Precaution: Securing the TV to the wall to
04
05
prevent falling
----------------------------------------------------------------------------- 11
Using the Cover Cap
----------------------------------------------------------------------------- 12
Precautions when installing the TV with a stand
----------------------------------------------------------------------------- 12
Using Art Mode
Viewing images
----------------------------------------------------------------------------- 13
Setting the style of the selected image
----------------------------------------------------------------------------- 15
Setting up Art mode
----------------------------------------------------------------------------- 16
Using Art mode with the SmartThings app
----------------------------------------------------------------------------- 16
The Samsung Smart Remote
About the Buttons on the Samsung Smart Remote
----------------------------------------------------------------------------- 17
Pairing the TV to the Samsung Smart Remote
----------------------------------------------------------------------------- 18
Installing batteries into the Samsung Smart Remote ----------------------------------------------------------------------------- 18
06
Running the Initial Setup
Using the TV Control Stick
----------------------------------------------------------------------------- 19
English - 5
07
08
09
Connecting to a Network
Network Connection - Wireless
----------------------------------------------------------------------------- 20
Network Connection - Wired
----------------------------------------------------------------------------- 20
Mobile Network
----------------------------------------------------------------------------- 21
Troubleshooting and Maintenance
Troubleshooting
----------------------------------------------------------------------------- 22
Precautions when using Art mode
----------------------------------------------------------------------------- 24
What is Remote Support?
----------------------------------------------------------------------------- 25
Eco Sensor and screen brightness
----------------------------------------------------------------------------- 25
Caring for the TV
----------------------------------------------------------------------------- 26
Specifications and Other Information
Specifications
----------------------------------------------------------------------------- 27
Environmental Considerations
----------------------------------------------------------------------------- 27
Decreasing power consumption
----------------------------------------------------------------------------- 28
Licences
----------------------------------------------------------------------------- 28
English - 6
01 What's in the Box?
Make sure the following items are included with your TV. If any items are missing, contact your dealer.
•• Samsung Smart Remote & Batteries (AA x 2) (Not
available in some locations)
•• Warranty Card / Regulatory Guide (Not available in
some locations)
•• User Manual
•• One Connect Power Cable
x4
One Connect
One Invisible Connection
Wall Mount Adapter
Bending Cover
x2
COMPONENT IN / AV IN
Adapter
(Not available in some
Cover Cap
Holder-Cable
locations)
•• The items’ colours and shapes may vary depending on the models.
•• Cables not included can be purchased separately.
•• Check for any accessories hidden behind or in the packing materials when opening the box.
•• 'One Invisible Connection' is communicated as 'One Clear Connection' in Australia and New Zealand.
Warning: Screens can be damaged from direct pressure
when handled incorrectly. We recommend lifting the TV at
the edges, as shown.
Do Not Touch
This Screen!
English - 7
02 Connecting the TV to the One Connect
ONE CONNECT
ONE CONNECT
TV
ONE CONNECT
10 cm
Bending Cover
To connect the One Invisible Connection cable to the One Connect and your TV, take the following steps:
1. Connect to the TV the connector that must be connected to the TV, and then connect the connector with
the (
) icon to the One Connect as shown in the illustration above.
2. Connect the One Connect AC power cord to the One Connect and to a power outlet as shown in the
illustration above.
•• When connecting the One Invisible Connection, use a Bending Cover, which prevents the cable
of the One Invisible Connection from being bent at a 90 degree angle. Failure to do so may cause
damage to the cable.
•• When connecting the One Invisible Connection, pay attention to the shapes of its connectors so
that they are connected correctly. Failure to do so may cause product malfunction.
•• When connecting the One Invisible Connection, be careful not to twist the cable of the One
Invisible Connection. Failure to do so may cause performance degradation to the TV or damage to
the cable.
•• When arranging the remaining cable, refer to the figure above for correct arrangement.
•• Be careful of the actions below because the One Invisible Connection contains a power circuit.
Bending
Twisting
Pulling
Pressing on
Electric shock
CLASS 1 LASER PRODUCT
•• Caution - Invisible laser radiation when open. Do not stare into beam.
–– Do not bend or cut cables excessively.
–– Do not place heavy objects on the cable.
–– Do not disassemble the connector of the cable.
•• Caution - Use of controls, adjustments, or the performance of procedures other than those
specified herein may result in hazardous radiation exposure.
English - 8
03 TV Installation
Mounting the TV on a wall
If you mount this TV on a wall, follow the instructions exactly as set out by the manufacturer. Unless
it is correctly mounted, the TV may slide or fall and cause serious injury to a child or adult and
serious damage to the TV.
For models providing wall mount adapters, install them as shown in the figure below before installing the wall
mount kit.
•• Refer to the installation manual included with the Samsung wall mount kit.
Wall mount Adapter
Wall mount
bracket
TV
C
Wall mount Adapter
Wall mount
bracket
TV
C
•• Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you
choose to install the wall mount on your own.
•• You can install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount
to surfaces other than plaster board, contact your nearest dealer for additional information. If you install
the TV on a ceiling or slanted wall, it may fall and result in severe personal injury.
•• Standard dimensions for wall mount kits are shown in the table on the next page.
•• If you are installing a third-party wall mount, note that the length of the screws you can use to attach the
TV to the wall mount is shown in column C in the table on the next page.
•• When installing a wall mount kit, we recommend you fasten all four VESA screws.
•• If you want to install a wall mount kit that attaches to the wall using two top screws only, be sure to use a
Samsung wall mount kit that supports this type of installation. (You may not be able to purchase this type
of wall mount kit, depending on the geographical region.)
English - 9
TV size in
inches
VESA screw hole specs
(A * B) in millimetres
43-49
200 x 200
55-65
400 x 400
C (mm)
Standard Screw
Quantity
43-45
M8
4
Do not install your wall mount kit while your TV is turned on. This may result in personal injury from
electric shock.
•• Do not use screws that are longer than the standard dimension or do not comply with the VESA standard
screw specifications. Screws that are too long may cause damage to the inside of the TV set.
•• For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws
may differ depending on the wall mount specifications.
•• Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to
personal injury. Samsung is not liable for these kinds of accidents.
•• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount
is used or when the consumer fails to follow the product installation instructions.
•• Do not mount the TV at more than a 15 degree tilt.
•• Always have two people mount the TV onto a wall.
Providing proper ventilation for your TV
When you install your TV and One Connect, maintain a distance of at least 10 cm between the TV and One
Connect with other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper
ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.
When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by
Samsung Electronics only. Using parts provided by another manufacturer may cause difficulties with the
product or result in injury caused by the product falling.
Installation with a stand
Installation with a wall mount
10 cm
10 cm
10 cm
10 cm
10 cm
10 cm
10 cm
English - 10
Attaching the TV to the Stand
Make sure you have all the accessories shown, and that you assemble the stand following the provided
assembly instructions.
Safety Precaution: Securing the TV to the wall to prevent falling
Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular,
ensure your children do not hang on or destabilise the TV. This action may cause the TV
to tip over, causing serious injuries or death. Follow all safety precautions provided in the
Safety Flyer included with your TV. For added stability and safety, you can purchase and
install the anti-fall device as described on the next page.
WARNING: Never place a television set in an unstable location. The television set may fall, causing
serious personal injury or death. Many injuries, particularly to children, can be avoided by taking
simple precautions such as
•• Using cabinets or stands recommended by the manufacturer of the television set.
•• Only using furniture that can safely support the television set.
•• Ensuring the television set is not overhanging the edge of the supporting furniture.
•• Not placing the television set on tall furniture (for example, cupboards or bookcases) without
anchoring both the furniture and the television set to a suitable support.
•• Not placing the television set on cloth or other materials that may be located between the
television set and supporting furniture.
•• Educating children about the dangers of climbing on furniture to reach the television set or its
controls.
If you are retaining and relocating the television set that you are replacing with this new set, you
should apply the same precautions to the old set.
•• When you have to relocate or lift the TV for replacement or cleaning, be sure not to pull out the
stand.
English - 11
Preventing the TV from falling
1. Using the appropriate screws, firmly fasten a set of brackets to the
wall. Confirm that the screws are firmly attached to the wall.
–– You may need additional material such as wall anchors
depending on the type of wall.
2. Using the appropriately sized screws, firmly fasten a set of brackets
to the TV.
–– For the screw specifications, refer to the standard screw part in
the table under "Mounting the TV on a wall".
3. Connect the brackets fixed to the TV and the brackets fixed to the
wall with a durable, heavy-duty string, and then tie the string tightly.
–– Install the TV near the wall so that it does not fall backwards.
–– Connect the string so that the brackets fixed to the wall are at
the same height as or lower than the brackets fixed to the TV.
Using the Cover Cap
When you do not use the VESA wall mount, you can cover the wall mount screw holes with cover caps. See the
image below.
Precautions when installing the TV with a stand
When you install the TV with a stand, avoid
placing the stand on the back part of the
table surface. Failure to do so may cause the
motion sensor at the bottom of the TV not to
work properly.
English - 12
04 Using Art Mode
>
Art
You can use Art mode function to display image content such as artworks or photos when you are not watching
TV in full screen mode.
•• Press the
button on the remote control to switch to TV mode or Art mode.
•• Press the
button in Art mode to switch to TV mode.
•• To turn off the TV completely, press and hold the
button on the remote control, or press the TV
Controller button at the bottom of the TV.
–– If you use a remote control other than the Samsung Smart Remote, the TV may not be turned off
completely.
•• In Art mode, the brightness and colour tone of your TV are automatically adjusted depending on the
ambient, and the TV can be automatically turned on or off.
–– The TV is set by default so that the screen turns off automatically when the ambient light dims in Art
mode.
•• You can use Art mode settings (
>
Art > Settings) on the TV or SmartThings app on your mobile device
to set the motion sensor settings so that the TV can detect visual changes including user movements and
turn on or off automatically.
•• In Art mode, you can connect your mobile device to the TV using the SmartThings app on the mobile device
to view photos on the mobile device.
–– This function may not be supported depending on the TV model or mobile device.
–– Supported features may differ depending on the version of the SmartThings app.
Viewing images
Options
Recent
Art Store
Landscape
Architecture
Wildlife
Samsung Collection
My Collection
Settings
•• The image on your TV may differ from the image above depending on the model and geographical area.
To view an image in Art mode, select one of the menus below. To switch to the sub menu where you can select
images, press the Select button, one of the four directional buttons, or
button in Art mode. Then, use the
directional buttons on the remote control to move to desired image, and then press the Select button.
Set
appears at the top of the selected image, and you can view the selected image in Art mode.
English - 13
•• Recent
You can manipulate the last selected image.
•• Art Store
You can go to Art Store to purchase various images.
–– The Art Store may not appear depending on the network connection status.
•• Samsung Collection
You can choose images from different topics.
•• My Collection
You can use the Favourite function to view a list of artworks and photos that you set as your favourites. You
can also select the desired ones among the images saved on an external storage device or a mobile device
and save them in My Photos (
>
Art > My Collection > My Photos).
–– In order to fetch the images from your mobile device, the SmartThings app must have been installed in
your mobile device.
Import images from an external storage device
1. Connect an external storage device that contains images to the TV.
2. Use the directional buttons on the remote control to move to My Collection, and then move to the
connected external storage device.
3. Use the directional buttons on the remote control to move to Options at the top of the screen, and then
select Save.
4. Use the directional buttons on the remote control to move to an image, and then press the Select button.
–– You can select multiple images.
5. Use the directional buttons on the remote control to move to Save to My Photos at the top of the screen,
and then press the Select button.
6. The selected image or images are saved in My Photos (
>
Art > My Collection > My Photos).
•• Recommended resolutions: 3840 x 2160 (16:9)
Buying images from Art Store
1. Use the directional buttons on the remote control to move to Art Store.
2. Use the directional buttons on the remote control to move to a topic, and press the Select button. The
images corresponding to the topic appear on the screen.
3. Use the directional buttons on the remote control to move to an image, and press the Select button.
4. Use the directional buttons on the remote control to move to Buy at the top of the screen, and then press
the Select button to buy the selected image.
5. Use the directional buttons on the remote control to select payment methods, and then press the Select
button.
6. Follow the on-screen instructions to procedure payment.
Subscribing to Art Store Membership
When you subscribe to Art Store Membership, you can use Art Store unlimitedly and enjoy various art works by
replacing them with new ones according to your preferences.
1. Use the directional buttons on the remote control to move to Membership (
Membership).
2. Follow the on-screen instructions to enter your membership information.
English - 14
>
Art > Art Store >
Setting the style of the selected image
Details
Mount
Favourites
Landscape
•• The image on your TV may differ from the image above depending on the model and geographical area.
Use the directional buttons on the remote control to move to Options at the top of the screen. You can use the
following menus:
•• Details
You can find more information about the image.
•• Mount
You can apply various border styles and colours to the image according to your preferences.
•• Favourite
You can set (or not set) an image that you prefer as a favourite item by pressing the Select button on the
remote control. You can view a list of items set as your favourites in My Collection > Favourites.
––
Favourite: Not set as a favourite.
––
Favourite: Set as a favourite.
Apply a border style and a colour to an image
1. Using the directional buttons on the remote control to move to the image whose border style and colour
you want to change, move to Mount at the top of the screen, and then press the Select button.
2. Use the directional buttons on the remote control to select the border style and colour that you want.
3. Change the border style and colour, and then press the Select button to move the focus to the image.
–– If change only the border style, change the border style and then press the Select button to save the
selected border style.
4. To save the selected border style and colour, press the Select button again.
–– If you press the
button to exit, the border style and colour you changed are not saved.
English - 15
Setting up Art mode
In Art mode, use the directional buttons on the remote control to move to the Settings menu item at the
bottom. You can adjust the following functions:
•• Colour & Brightness
Use the directional buttons on the remote control to move to Modify at the top, and then press the Select
button. In the next screen, adjust the picture colour and brightness. After selecting the desired settings,
press the Select button on the remote control.
–– To immediately set Colour & Brightness while enjoying Art mode, press the
button on the remote
control.
•• Sleep After
If no motion is detected around the TV for the set time, the TV turns off automatically. Use the directional
buttons on the remote control to move to the top items. After selecting the desired time, press the Select
button on the remote control.
•• Motion Detector
The sensitivity of the motion sensor function can be adjusted. Use the directional buttons on the remote
control to move to the top items. After selecting the desired sensitivity, press the Select button on the
remote control.
•• Night Mode
When this function is turned on, the TV turns off automatically if no light is detected around the TV. Use the
directional buttons on the remote control to move to the top items, and then turn this function on or off.
Using Art mode with the SmartThings app
Once you have installed the SmartThings app on your mobile device, you can use the following functions:
You can download the SmartThings app from Google Play Store, Samsung Apps, or the App Store.
–– The features or terminology may vary depending on the version of the SmartThings app.
–– On tablet devices, Art mode features may not be supported by the SmartThings app.
•• Selecting images
•• Subscribing to Art Store Membership
•• Creating Collage: Combine multiple images into one image.
•• Applying border styles and colours to images
•• Setting the colour tone and the brightness for Art mode
•• Setting Sleep After: When no motion is detected for the time specified in Art mode, the TV turns off
automatically.
•• Setting Night Mode: Set The Frame to turn off automatically if no light is detected in the room.
•• Setting Motion Detector: Set the sensor sensitivity so that the TV turns on automatically when motion is
detected in Art mode.
English - 16
05 The Samsung Smart Remote
About the Buttons on the Samsung Smart Remote
•• The images, buttons, and functions of the Samsung Smart Remote may differ depending on the model.
(Power)
When watching TV, press to switch
to Art mode. In Art mode, press to
switch to watching TV.
•• Press and hold to turn off the TV
completely.
(Number button)
When pressed, a number strip
appears on the bottom of the screen.
Select numbers and then select Done
to enter a numeric value. Use to
change the channel, enter a PIN, enter
a ZIP code, etc.
•• When you press the button and
then select TTX/MIX from the popup list, the TTX menu appears.
Directional pad (up/down/left/right)
Moves the focus and changes the
values seen on the TV's menu.
(Return)
Returns to the previous menu. When
pressed for 1 second or more, the
running function is terminated. When
pressed while you are watching a
programme, the previous channel
appears.
(Play/pause)
When pressed, the playback controls
appear. Using these controls, you
can control the media content that is
playing.
(Smart Hub)
Returns to the Home Screen.
•• Press in Art mode to switch to TV
mode.
(Voice Interaction)
Runs Voice Interaction. Press and
hold the button, say a command, and
then release the button to run Voice
Interaction.
When you press the button, the Enter
Voice Command Guide menu appears
at the bottom of the screen.
•• The supported languages and
features for voice interaction
may differ depending on the
geographical area.
(Colour button)
When pressed, coloured buttons
appear on the screen. Use these
coloured buttons to access additional
options specific to the feature you
are using.
•• To immediately set Colour &
Brightness while enjoying Art
mode, press the button.
Select
Selects or runs a focused item. When
pressed while you are watching
content, detailed programme
information appears.
VOL (Volume)
Move the button up or down to adjust
the volume. To mute the sound, press
the button. When pressed for 1 second
or more, the Accessibility Shortcuts
menu appears.
CH (Channel)
Move the button up or down to
change the channel. To see the Guide
or Channel List screen, press the
button.
(The Guide or Channel List
screen appears depending on the
geographical area.)
English - 17
Pairing the TV to the Samsung Smart Remote
When you turn on the TV for the first time, the Samsung Smart Remote
pairs to the TV automatically. If the Samsung Smart Remote does not pair
to the TV automatically, point it at the remote control sensor of the TV,
and then press and hold the buttons labelled
and
as shown in the
figure on the left simultaneously for 3 seconds or more.
Installing batteries into the Samsung Smart Remote
To install the batteries, push the rear cover open in the direction of the arrow, and then insert the batteries as
shown in the figure. Make sure that the positive and negative ends are facing in the correct direction.
•• Alkaline batteries are recommended for longer battery life.
English - 18
06 Running the Initial Setup
When you turn on your TV for the first time, it immediately starts the Initial Setup. The Initial Setup allows you
to configure the basic settings for the TV to operate, such as broadcast reception, channel search, and network
connection, at one time.
•• Before starting the Initial Setup, be sure to connect external devices first.
•• To use the TV's smart features, the TV must be connected to the Internet.
•• Noise may occur temporarily when the TV communicates with mobile devices.
•• The SmartThings app is available on mobile devices for Android 6.0 or higher and iOS 10 or higher.
•• To perform initialisation by using the SmartThings app, the mobile device must have been connected via
Wi-Fi.
•• When the pop-up for setup does not appear automatically on the SmartThings app of your mobile
device, proceed with the process after manually adding the TV using Add Device on the dashboard of the
SmartThings app.
You can also start the Initial Setup using the TV's menu (
>
Settings > General > Start Setup).
Follow the instructions displayed on the Initial Setup screen and configure the TV's basic settings to suit your
viewing environment.
Using the TV Control Stick
You can turn on the TV with the TV Controller button at the bottom of the TV, and then use the Control Menu.
The Control menu appears when the TV Controller button is pressed while the TV is On. For more information
about its usage, refer to the figure below.
Control menu
Motion Sensor
: Power off
: Volume Up
: Channel Up
: Volume Down
: Channel Down
: Source
TV Controller button / Remote control sensor
•• TV mode
–– Press: Move
–– Press & Hold: Select
•• Art mode
–– Press: Switch to the TV mode
The TV Controller is located on the bottom of the TV.
•• When you press the TV Controller button, be careful not to press the motion sensor close to it.
•• In Art mode, the power indicator at the bottom of the TV remains off.
•• After detaching the Customizable Frame (sold separately) from the TV, push up the remote control sensor
so that it returns to its original position.
–– Do not push up the remote control sensor strongly. There is a risk of damage.
English - 19
07 Connecting to a Network
Connecting the TV to a network gives you access to online services, such as Smart Hub, as well as software
updates.
Network Connection - Wireless
Connect the TV to the Internet using a standard router or modem.
Wireless IP Router or
Modem with a DHCP Server
The LAN Port on the Wall
LAN Cable (Not Supplied)
Network Connection - Wired
Connect your TV to your network using a LAN cable.
•• The TV does not support the network speeds less than or equal to 10 Mbps.
•• Use Cat7 (*STP Type) cable for the connection.
* Shielded Twist Pair
English - 20
Mobile Network
Depending on the model or geographical area.
While connecting to the mobile network, some functions might be unavailable.
Refer to the following diagram and insert the Mobile Dongle into the USB port. The Mobile Dongle must be
connected to the TV in order to connect to the mobile network. However, the Mobile Dongle is sold separately
and is not available from Samsung.
If you have any problems using online services, please contact your Internet service provider.
•• When you use a large mobile dongle(Data Card), USB devices may not work properly due to interferences
among the USB ports, or the wireless network may not work properly due to interferences from the
peripherals and surroundings. In this case, use a USB extension cable to connect a large mobile dongle to a
USB port.
Supported Telecom and Model Name
For more information, refer to the e-Manual.
English - 21
08 Troubleshooting and Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review
the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.
samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.
•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may
be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance
of the product.
•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update
functions on the TV's menu (
>
Settings > Support > Software Update > Update Now or Auto update).
The TV won’t turn on.
•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
•• Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing
a solid red.
•• Try pressing the Power (
) button at the bottom of the TV to make sure that the problem is not with the
remote control. If the TV turns on, refer to “Remote control does not work”.
There is no picture/video/sound, or a distorted picture/video/sound from an external
device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.
•• Make sure the connection to the device is correct and that all cables are fully inserted.
•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
•• Confirm that the correct input source has been selected (
> Source).
•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (
>
Settings
> Support > Self Diagnosis > Start Picture Test or Start Sound Test).
•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and
then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the
connected device.
•• If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a
cable wall connector, run Auto Tuning to search for channels (
>
Settings > Broadcasting > (Auto
Tuning Settings) > Auto Tuning).
–– The Auto Tuning Settings may not appear depending on the model or geographical area.
–– If you are using a cable box or satellite box, please refer to the cable box or satellite box manual.
English - 22
The remote control does not work.
•• Check if the power indicator at the bottom of the TV blinks when you press the remote's Power button. If it
does not, replace the remote control's batteries.
•• Make sure that the batteries are installed with their poles (+/–) in the correct direction.
•• Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.
•• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.
The cable box or satellite box remote control doesn’t turn the TV on or off or adjust the
volume.
•• Programme the cable box or satellite box remote control to operate the TV. Refer to the cable box or
satellite box user manual for the SAMSUNG TV code.
The TV settings are lost after 5 minutes.
•• The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode (
>
Settings
> General > System Manager > Usage Mode > Home Mode).
Intermittent Wi-Fi
•• Make sure the TV has a network connection (
>
Settings > General > Network > Network Status).
•• Make sure the Wi-Fi password is entered correctly.
•• Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.
•• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles
between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless
phones, stone walls/fireplaces, etc.)
Single story
Multi story
Wireless router
Wireless repeater
•• Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the
Mac addresses of your new Modem/Router and the TV.
English - 23
Video App problems (Youtube etc)
•• Change the DNS to 8.8.8.8. Select
>
Settings > General > Network > Network Status > IP Settings >
DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
•• Reset by selecting
>
Settings > Support > Self Diagnosis > Reset Smart Hub.
The TV remains on or does not turn on automatically.
•• If the surrounding area is too dark or bright, the motion sensor may not work normally. The performance
of the motion sensor may be affected by the installation environment (height, tilt, obstacles). If the clothes
you wear or your skin colour is similar to the surrounding shading, the motion sensor may not work properly.
•• The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other
occurrences). You can adjust the response level by adjusting the motion detection sensitivity.
(
>
Art > Settings > Motion Detector)
Precautions when using Art mode
•• The motion sensor is located at the bottom of the TV. Do not block the sensor at the front of the TV. The
motion sensor as well as the brightness and colour tone of the screen can be affected.
•• Art mode uses algorithms to minimise image burn-in that can be caused by displaying still images on the
screen for long periods of time.
•• The performance of the sensor may vary depending on the TV installation and operating environment.
–– The screen brightness and colour tone may be affected depending on the colour of the floor on which
the TV stands.
–– In an environment where special light sources other than standard light sources (halogen, fluorescent)
are used, the sensor's motion recognition performance may vary depending on the positions, types, and
number of the light sources.
–– If the area around the TV is too dark or bright, the screen brightness may be limited or the sensor may
not work normally.
–– If the TV is installed too high or too low, the sensor may not work normally.
–– The motion sensor may sense motion from a flashing LED, a pet, a car moving outside the window, or
other occurrence and start operating.
•• Depending on the Auto Power Off (
>
Settings > General > Eco Solution > Auto Power Off) function
settings, the TV may turn off when there is no user input in Art mode, such as inputs from the remote
control.
••
>
Settings > General > System Manager > Time > Sleep Timer and Off Timer function does not work in
Art mode.
••
>
English - 24
Settings > General > System Manager > Auto Protection Time function does not work in Art mode.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely:
•• Diagnose your TV
•• Adjust the TV settings for you
•• Perform a factory reset on your TV
•• Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV:
1. Call the Samsung Contact Centre and ask for remote support.
2. Open the menu on your TV and go to the Support section. (
>
Settings > Support)
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen
appears, provide the PIN number to the technician.
4. The technician will then access your TV.
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and
optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go
to
>
Settings > General > Eco Solution > Ambient Light Detection.
•• If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient
Light Detection function.
•• The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease
picture brightness.
English - 25
Caring for the TV
•• If a sticker was attached to the TV screen, some debris can
remain after you remove the sticker. Please clean the debris off
before watching TV.
•• The exterior and screen of the TV can get scratched during
cleaning. Be sure to wipe the exterior and screen carefully using
a soft cloth to prevent scratches.
•• Do not spray water or any liquid directly onto the TV. Any liquid
that goes into the product may cause a failure, fire, or electric
shock.
•• To clean the screen, turn off the TV, then gently wipe away
smudges and fingerprints on the panel with a micro-fiber
cloth. Clean the body or panel of the TV with a micro-fiber cloth
dampened with a small amount of water. After that, remove the
moisture with a dry cloth. While cleaning, do not apply strong
force to the surface of the panel because it can damage the
panel. Never use flammable liquids (benzene, thinner, etc.) or a
cleaning agent. For stubborn smudges, spray a small amount of
screen cleaner on a micro-fiber cloth, and then use the cloth to
wipe away the smudges.
English - 26
09 Specifications and Other Information
Specifications
Model Name
UA43LS03N
UA49LS03N
Display Resolution
3840 x 2160
3840 x 2160
108 cm
123 cm
20 W
20 W
Screen Size
Measured Diagonally
Sound (Output)
Dimensions (W x H x D)
Body
With stand
96.66 x 55.68 x 4.25 cm
109.92 x 63.14 x 4.25 cm
96.66 x 59.98 x 20.00 cm
109.92 x 67.43 x 20.00 cm
11.2 kg
13.8 kg
11.7 kg
14.3 kg
Weight
Without Stand
With Stand
Model Name
UA55LS03N
UA65LS03N
Display Resolution
3840 x 2160
3840 x 2160
138 cm
163 cm
40 W
40 W
123.50 x 70.78 x 4.25 cm
145.39 x 83.09 x 4.25 cm
123.50 x 75.07 x 20.00 cm
145.39 x 87.55 x 29.40 cm
18.6 kg
25.4 kg
19.1 kg
26.2 kg
Screen Size
Measured Diagonally
Sound (Output)
Dimensions (W x H x D)
Body
With stand
Weight
Without Stand
With Stand
Environmental Considerations
Operating Temperature
Operating Humidity
Storage Temperature
Storage Humidity
50°F to 104°F (10°C to 40°C)
10% to 80%, non-condensing
-4°F to 113°F (-20°C to 45°C)
5% to 95%, non-condensing
•• The design and specifications are subject to change without prior notice.
•• For information about the power supply, and more information about power consumption, refer to the
label-rating attached to the product.
•• You can see the label-rating attached to the bottom of the One Connect.
•• You can see the label-rating attached to the back of the TV. (For some models, you can see the label-rating
inside the cover terminal.)
English - 27
Decreasing power consumption
When you shut the TV off, it enters Standby mode. In Standby mode, it continues to draw a small amount of
power. To decrease power consumption, unplug the power cord when you don't intend to use the TV for a long
time.
Licences
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or
registered trademarks of HDMI Licensing LLC in the United States and other countries.
For India only
This product is RoHS compliant.
This marking on the product, accessories or literature indicates that the product and its electronic
accessories should not be disposed of with other household waste at the end of their working life.
To prevent possible harm to the environment or human health from uncontrolled waste disposal,
please separate these items from other types of waste and recycle them responsibly to promote
the sustainable reuse of material resources.
For more information on safe disposal and recycling visit our website www.samsung.com/in or contact our
Helpline numbers-1800 40 SAMSUNG(1800 40 7267864) (Toll-Free)
WARNING - TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES OR OTHER ITEMS WITH OPEN
FLAMES AWAY FROM THIS PRODUCT AT ALL TIMES.
English - 28
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left blank.
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left blank.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care centre.
Country
Customer Care Centre
Web Site
SINGAPORE
1800 7267864 | 1800-SAMSUNG
www.samsung.com/sg/support
AUSTRALIA
1300 362 603
www.samsung.com/au/support
NEW ZEALAND
0800 726 786
www.samsung.com/nz/support
VIETNAM
1800 588 889
www.samsung.com/vn/support
THAILAND
0-2689-3232
1800-29-3232 (Toll free)
www.samsung.com/th/support
MYANMAR
+95-1-2399-888
www.samsung.com/mm/support
CAMBODIA
+855-23-993232
1800-20-3232 (Toll free)
www.samsung.com/th/support
LAOS
+856-214-17333
MALAYSIA
1800-88-9999
+603-7713 7420 (Overseas contact)
www.samsung.com/my/support
INDONESIA
021-5699-7777
0800-112-8888 (All Product, Toll Free)
www.samsung.com/id/support
PHILIPPINES
1-800-10-726-7864 [ PLDT Toll Free ]
1-800-8-726-7864 [ Globe Landline and Mobile ]
02- 422-2111 [ Standard Landline ]
www.samsung.com/ph/support
TAIWAN
0800-32-9999
www.samsung.com/tw/support
JAPAN
0120-363-905
www.galaxymobile.jp/jp/support
INDIA
1800 40 SAMSUNG (1800 40 7267864) (Toll-Free)
www.samsung.com/in/support
NEPAL
16600172667 (Toll Free for NTC Only)
9801572667
www.samsung.com/in/support
BANGLADESH
09612300300
08000300300 (Toll free)
www.samsung.com/in/support
SRI LANKA
+9411SAMSUNG (+94117267864)
+94117540540
+94115900000
www.samsung.com/in/support
EGYPT
08000-7267864
16580
www.samsung.com/eg/support
ALGERIA
3004
www.samsung.com/n_africa/support
IRAN
021-8255 [CE]
www.samsung.com/iran/support
ISRAEL
*6963
www.samsung.com/il/support
SAUDI ARABIA
(+966) 8002474357 (800 24/7 HELP)
www.samsung.com/sa/home
www.samsung.com/sa_en
PAKISTAN
0800-Samsung (72678)
www.samsung.com/pk/support
TUNISIA
80 100 012
www.samsung.com/n_africa/support
U.A.E
800-SAMSUNG (800 - 726 7864)
OMAN
800-SAM CS (800-72627)
KUWAIT
183-CALL (183-2255)
BAHRAIN
8000-GSAM (8000-4726)
QATAR
800-CALL (800-2255)
TURKEY
444 77 11
JORDAN
0800-22273
06 5777444
SYRIA
962 5777444
LEBANON
1299
IRAQ
80010080
MOROCCO
080 100 22 55
www.samsung.com/ae/support (English)
www.samsung.com/ae_ar/support (Arabic)
www.samsung.com/tr/support
www.samsung.com/levant/support
www.samsung.com/n_africa/support
Country
Customer Care Centre
SOUTH AFRICA
0860 SAMSUNG (726 7864)
NAMIBIA
08197267864
ZAMBIA
3434
MAURITIUS
800 2550
REUNION
0262 50 88 80
ANGOLA
917 267 864
ZIMBABWE
0808 0204
MOZAMBIQUE
847267864
NIGERIA
0800-726-7864
GHANA
0800-100-077
COTE D’ IVOIRE
8000-00-77
SENEGAL
800-00-0077
CAMEROON
67095-0077
KENYA
0800 545 545
UGANDA
0800 300 300
TANZANIA
0800 780 089
RWANDA
9999
BURUNDI
200
DRC
499999
SUDAN
1969
© 2018 Samsung Electronics Co., Ltd. All rights reserved.
Web Site
www.samsung.com/support
www.samsung.com/africa_en/support
www.samsung.com/africa_fr/support
www.samsung.com/support
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