Samsung | HW-Q90R | Quick Start Guide | Samsung Samsung Harman Kardon HW-Q90R Cinematic soundbar with Dolby Atmos and dts:X Quick start guide

Samsung Samsung Harman Kardon HW-Q90R Cinematic soundbar with Dolby Atmos and dts:X Quick start guide
USER MANUAL
HW-Q90R
SAFETY INFORMATION
SAFETY WARNINGS
WARNING
•• To reduce the risk of fire or electric shock, do
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO
not expose this appliance to rain or moisture.
NOT REMOVE THE COVER (OR BACK).
CAUTION
NO USER-SERVICEABLE PARTS ARE INSIDE.
REFER SERVICING TO QUALIFIED SERVICE
PERSONNEL.
Refer to the table below for an explanation of
symbols which may be on your Samsung product.
CAUTION
RISK OF ELECTRIC SHOCK.
DO NOT OPEN.
This symbol indicates that high voltage
is present inside. It is dangerous to
make any kind of contact with any
internal part of this product.
This symbol indicates that this product
has included important literature
concerning operation and maintenance.
Class II product : This symbol indicates
that it does not require a safety
connection to electrical earth (ground).
If this symbol is not present on a
product with a power cord, the product
MUST have a reliable connection to
protective earth (ground).
AC voltage : This symbol indicates that
the rated voltage marked with the
symbol is AC voltage.
DC voltage : This symbol indicates that
the rated voltage marked with the
symbol is DC voltage.
Caution, Consult instructions for use :
This symbol instructs the user to
consult the user manual for further
safety related information.
•• TO PREVENT ELECTRIC SHOCK, MATCH WIDE
BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.
•• This apparatus shall always be connected to a
AC outlet with a protective grounding
connection.
•• To disconnect the apparatus from the mains,
the plug must be pulled out from the mains
socket, therefore the mains plug shall be
readily operable.
•• Do not expose this apparatus to dripping or
splashing. Do not put objects filled with
liquids, such as vases on the apparatus.
•• To turn this apparatus off completely, you
must pull the power plug out of the wall
socket. Consequently, the power plug must
be easily and readily accessible at all times.
Wiring the Main Power Supply
Plug (UK Only)
IMPORTANT NOTICE
The mains lead on this equipment is supplied with
a moulded plug incorporating a fuse. The value of
the fuse is indicated on the pin face of the plug
and if it requires replacing, a fuse approved to
BS1362 of the same rating must be used.
Never use the plug with the fuse cover removed.
If the cover is detachable and a replacement is
required, it must be of the same colour as the fuse
fitted in the plug. Replacement covers are
available from your dealer. If the fitted plug is not
suitable for the power points in your house or the
cable is not long enough to reach a power point,
you should obtain a suitable safety approved
extension lead or consult your dealer for assistance.
ENG - ii
However, if there is no alternative to cutting off the
2. During thunderstorms, disconnect the AC
plug, remove the fuse and then safely dispose of
plug from the wall outlet. Voltage peaks due
the plug. Do not connect the plug to a mains
to lightning could damage the unit.
socket as there is a risk of shock hazard from the
3. Do not expose the unit to direct sunlight or
bared flexible cord. Never attempt to insert bare
other heat sources. This could lead to
wires directly into a mains socket. A plug and fuse
overheating and cause the unit to
must be used at all times.
malfunction.
4. Protect the product from moisture (i.e.
IMPORTANT
vases), and excess heat (e.g. a fireplace) or
The wires in the mains lead are coloured in
equipment creating strong magnetic or
accordance with the following code:– BLUE =
electric fields. Unplug the power cable from
NEUTRAL BROWN = LIVE As these colours may not
the AC wall socket if the unit malfunctions.
correspond to the coloured markings identifying
Your product is not intended for industrial
the terminals in your plug, proceed as follows:– The
use. It is for personal use only. Condensation
wire coloured BLUE must be connected to the
may occur if your product has been stored in
terminal marked with the letter N or coloured
cold temperatures. If transporting the unit
BLUE or BLACK. The wire coloured BROWN must
during the winter, wait approximately
be connected to the terminal marked with the
2 hours until the unit has reached room
letter L or coloured BROWN or RED.
WARNING : DO NOT CONNECT EITHER WIRE TO
THE EARTH TERMINAL WHICH IS MARKED WITH
THE LETTER E OR BY THE EARTH SYMBOL
temperature before using.
5. The battery used with this product contains
,
chemicals that are harmful to the
OR COLOURED GREEN OR GREEN AND YELLOW.
environment. Do not dispose of the battery
PRECAUTIONS
expose the battery to excess heat, direct
in the general household trash. Do not
sunlight, or fire. Do not short circuit,
1. Ensure that the AC power supply in your
disassemble, or overheat the battery.
house complies with the power
Danger of explosion if the battery is replaced
requirements listed on the identification
incorrectly. Replace only with the same or
sticker located on the bottom of your
product. Install your product horizontally, on
a suitable base (furniture), with enough
space around it for ventilation (7~10 cm).
Make sure the ventilation slots are not
covered. Do not place the unit on amplifiers
or other equipment which may become hot.
This unit is designed for continuous use. To
fully turn off the unit, disconnect the AC plug
from the wall outlet. Unplug the unit if you
intend to leave it unused for a long period of
time.
ENG - iii
equivalent type.
ABOUT THIS MANUAL
The user manual has two parts: this simple paper USER MANUAL and a detailed FULL MANUAL you can
download.
USER MANUAL
See this manual for safety instructions, product installation,
components, connections, and product specifications.
FULL MANUAL
You can access the FULL MANUAL on Samsung’s on-line
customer support centre by scanning the QR code on the left.
To see the manual on your PC or mobile device, download the
manual in document format from Samsung’s website.
(http://www.samsung.com/support)
Design, specifications, and App screen are subject to change without prior notice.
CONTENTS
01
Checking the Components
Inserting Batteries before using the Remote Control (AA batteries X 2)
02
03
04
2
--------------------------
Product Overview
2
3
Front Panel / Top Panel of the Soundbar
--------------------------
3
Bottom Panel of the Soundbar
--------------------------
3
Connecting the Soundbar
4
Connecting Electrical Power
--------------------------
4
Connecting the Soundbar to the Subwoofer and Surround Speakers
–– Recommended Speaker Layout
–– Automatic connection between the Subwoofer or Surround
Speakers and the Soundbar
–– Manually connecting the Subwoofer or Surround Speakers if
automatic connection fails
---------------------------------------------------
5
--------------------------
5
--------------------------
6
Connecting to your TV
5
8
Method 1. Connecting with a Cable
–– Connecting a TV using an HDMI Cable
–– Connecting using an Optical Cable
ENG - iv
----------------------------------------------------------------------------
8
8
9
Method 2. Connecting Wirelessly
–– Connecting a TV via Bluetooth
–– Connecting via Wi-Fi
05
06
07
08
09
-------------------------- 10
-------------------------- 10
-------------------------- 12
Connecting an External Device
14
Connecting using an HDMI Cable (Capable of Dolby Atmos decoding
and playback)
-------------------------- 14
Connecting using an HDMI Cable
-------------------------- 15
Connecting using an Optical Cable
-------------------------- 16
Connecting a Mobile Device
17
Connecting via Bluetooth
-------------------------- 17
Connecting via Wi-Fi (Wireless Network)
-------------------------- 18
Using the Remote Control
19
How to Use the Remote Control
-------------------------- 19
Adjusting the Soundbar volume with a TV remote control
-------------------------- 22
Installing the Wall Mount
23
Installation Precautions
-------------------------- 23
Wallmount Components
-------------------------- 23
Installing the Surround Speakers on a Wall (Sold Separately)
-------------------------- 25
Installing the Soundbar above a TV Stand
Component
26
-------------------------- 26
10
Software Update
26
11
Troubleshooting
27
12
Licence
28
13
Open Source Licence Notice
29
14
Important Notes About Service
29
15
Specifications and Guide
30
Specifications
-------------------------- 30
ENG - v
01 CHECKING THE COMPONENTS
PAIR
x2
SOUND
MODE
VOL
WOOFER
POWER
SOUNDBAR
Soundbar Main Unit
1
Remote Control
/ Batteries
2
Subwoofer
3
x2
x2
Power Cord
(Subwoofer)
Surround Speaker
(Left / Right)
Power Cord
(Surround Speaker)
Power Cord
(Main Unit)
x2
Bracket-Wall Mount
x2
x4
(M4 x L10)
Wall Mount Guide
Holder-Screw
Screw
Rubber-Foot
•• For more information about the power supply and power consumption, refer to the label attached
to the product. (Label: Bottom of the Soundbar Main Unit)
•• The power components are labelled (1, 2, 3). For more information about power connections,
see page 4.
•• To distinguish the left surround speaker from the right, check the label on the rear of each speaker.
•• To purchase additional components or optional cables, contact a Samsung Service Centre or
Samsung Customer Care.
Inserting Batteries before using the Remote Control (AA batteries X 2)
Slide the battery cover in the direction of the arrow
until it is completely removed. Insert 2 AA batteries
(1.5V) oriented so that their polarity is correct. Slide
the battery cover back into position.
ENG - 2
02 PRODUCT OVERVIEW
Front Panel / Top Panel of the Soundbar
Power
Position the product so that
the "Samsung Harman Kardon"
Volume
Top
Panel
logo is located on the top.
Display
DIGITAL AUDIO IN DIGITAL AUDIO IN
(OPTICAL)
(OPTICAL)
POWER
POWER
SERVICE
POWER
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
SERVICE
ID SET
(WOOFER/REAR)
ID SET
(WOOFER/REAR)
ID SET
(WOOFER/REAR)
NETWORK
NETWORK
NETWORK
Bottom Panel of the Soundbar
HDMI IN 1
HDMI IN 1
HDMI IN 1
HDMI IN 2
HDMI IN 2
HDMI IN 2
HDMI OUT
(TV-ARC)
HDMI OUT
(TV-ARC)
HDMI OUT
(TV-ARC)
POWER
POWER
POWER
ID SET
ID SET
ID SET
(WOOFER/REAR)
(WOOFER/REAR)
(WOOFER/REAR)
SERVICE
SERVICE
SERVICE
HDMI
HDMI
INHDMI
IN
1 1 IN 1
HDMI
HDMI
INHDMI
IN
2 2 IN 2
NETWORK
NETWORK
NETWORK
DIGITAL
DIGITAL
DIGITAL
AUDIO
AUDIO
AUDIO
IN IN IN
(OPTICAL)
(OPTICAL)
(OPTICAL)
HDMI
HDMI
OUT
HDMI
OUT OUT
(TV-ARC)
(TV-ARC)
(TV-ARC)
DIGITAL AUDIO IN
(OPTICAL)
POWER
SERVICE
ID SET
(WOOFER/REAR)
HDMI IN 1
NETWORK
HDMI IN 2
HDMI OUT
(TV-ARC)
Source
POWER
ID SET
NETWORK
SERVICE
D.IN
HDMI IN
HDMI OUT
Selects the source input mode. (D.IN / HDMI 1 / HDMI 2 / WIFI / BT)
POWER the Soundbar's AC power cable.
Connect
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
ID SET
(WOOFER/REAR)
HDMI IN 1
Press to connect the Soundbar to surround speakers and a subwoofer wirelessly.
HDMI IN 2
NETWORK
•• Press and hold the Up button
on the remote for 5 seconds to complete ID SET.
HDMI OUT
(TV-ARC)
Press to connect to a wireless network (Wi-Fi) via the SmartThings app.
Connect a USB storage device to upgrade the product's software.
Connect to the digital (optical) output of an external device.
Inputs digital video and audio signals simultaneously using an HDMI cable.
Connect to the HDMI output of an external device.
Connect to the HDMI (ARC) jack on a TV.
ENG - 3
03 CONNECTING THE SOUNDBAR
Connecting Electrical Power
Use the power components (1, 2, 3) to connect the Subwoofer, Surround Speaker, and Soundbar to an
electrical outlet in the following order:
1 Connect the power cord to the Subwoofer.
2 Connect the power cord to the Left and Right Surround Speakers.
3 Connect the power cord to the Soundbar.
See the illustrations below.
•• For more information about the required electrical power and power consumption, refer to the
label attached to the product. (Label: Bottom of the Soundbar Main Unit)
POWER
POWER
2 Power Cord
1 Power Cord
POWER
Bottoms of the Left
and Right Surround
Connecting
Electrical Power
Rear of Subwoofer
Connecting
Electrical Power
Speakers
POWER
POWER
3 Power Cord
DIGITAL AUDIO IN
(OPTICAL)
SERVICE
POWER
ID SET
(WOOFER/REAR)
HDMI IN 1
NETWORK
HDMI IN 2
HDMI OUT
(TV-ARC)
Bottom of the Soundbar
Main Unit
Connecting Electrical Power
POWER
ENG -ID4 SET
(WOOFER/REAR)
NETWORK
SERVICE
DIGITAL AUDIO IN
(OPTICAL)
HDMI IN 1
HDMI IN 2
HDMI OUT
Connecting the Soundbar to the Subwoofer and Surround Speakers
When the Subwoofer is connected, you can enjoy rich bass sound.
Recommended Speaker Layout
CAUTION
•• Wireless receiving antennas are built
Soundbar
Subwoofer
into the wireless subwoofer and
surround speakers. Keep the units
0°
away from water and moisture.
•• For optimal listening performance,
135°
make sure that the areas around the
135°
150°
wireless subwoofer and surround
speakers locations are clear of any
150°
obstructions.
Surround Speaker L
Surround Speaker R
Automatic connection between the Subwoofer or Surround Speakers and the Soundbar
The subwoofer and/or Surround speakers will connect to the Soundbar automatically if they are
plugged in to electrical outlets.
•• When auto pairing is complete, the blue indicators at the rear of the Subwoofer or Surround
Speaker turn on.
LED Indicator Lights on the Rear of Subwoofer and Surround Speakers
LED
Status
On
Description
Successfully connected
(normal operation)
Resolution
Check if the power cable attached to the
Blue
main Soundbar unit is connected properly
Blinking
Recovering the connection
or wait about 5 minutes. If blinking persists,
try manually connecting the subwoofer.
See page 6.
Red
On
Standby (with the Soundbar
Check if the power cable attached to the
main unit turned off)
main Soundbar unit is connected properly.
Connect again. See the instructions for
Connection failed
Red and
blue
Blinking
manual connection on page 6.
See the contact information for the
Malfunction
Samsung Service Centre in this manual.
ENG - 5
Manually connecting the Subwoofer or Surround Speakers if automatic connection fails
Before performing the manual connection procedure below:
•• Check whether the power cables for the Soundbar and subwoofer or Surround Speakers are
connected properly.
•• Make sure that the Soundbar is turned on.
1. Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.
•• The red indicator on the rear of each speaker turns off and the blue indicator blinks.
5 Sec
Rear of Subwoofer
5 Sec
x2
Blue LED Blinking Fast
POWER
Rear of the Left and Right Surround Speakers
2. Press and hold the Up button on the remote control for at least 5 seconds.
•• The ID SET message appears on the display of the Soundbar for a moment, and then it
disappears.
•• The Soundbar will automatically power on when ID SET is complete.
5 Sec
PAIR
“Samsung Harman Kardon” logo is on the top
ID SET
ND
SOUODE
M
ENG - 6
3. Check if the LINK LED is solid blue (connection complete).
When the connection is successfully
LINK LED - Blue is On
established, the blue indicators on the rear
of the subwoofer and surround speakers
turn on without blinking.
ENG - 7
04 CONNECTING TO YOUR TV
Hear TV sound from your Soundbar through wired or wireless connections.
•• When the Soundbar is connected to selected Samsung TVs, the Soundbar can be controlled using
the TV’s remote control.
–– This feature is available on 2017 and later Samsung Smart TVs that support Bluetooth when
the Soundbar is connected to the TV using an optical cable.
–– This function also allows you to use the TV menu to adjust the sound field and various settings
as well as the volume and mute.
Method 1. Connecting with a Cable
When the audio in a broadcast is encoded in Dolby Digital and the “Digital Output Audio Format” on
your TV is set to PCM, we recommend that you change the setting to Dolby Digital. When the setting on
the TV is changed, you will experience better sound quality. (The TV menu may use different words for
Dolby Digital and PCM depending on the TV manufacturer.)
Connecting a TV using an HDMI Cable
Connect to the HDMI IN
HDMI Cable
(ARC) port of your TV.
(not supplied)
HDMI IN
(ARC)
Bottom of the Soundbar
HDMI OUT
(TV-ARC)
Connect to the HDMI OUT (TV-ARC)
port of the Soundbar main unit.
Top of the Soundbar
TV ARC
1. With the Soundbar and TV turned on, connect the HDMI cable (not supplied) as shown in the figure.
2. “TV ARC” appears in the display window of the Soundbar main unit and the Soundbar plays TV
sound.
•• If TV sound is inaudible, press the
(Source) button on the remote control or on the top of
the Soundbar to switch to “D.IN” mode. The screen displays “D.IN” and “TV ARC” in sequence,
and TV sound is played.
ENG - 8
•• If “TV ARC” does not appear in the display window of the Soundbar main unit, confirm that the
HDMI cable (not supplied) is connected to the correct port.
•• Use the volume buttons on the TV’s remote control to change the volume on the Soundbar.
Connecting using an Optical Cable
Optical Cable
Bottom of the Soundbar
(not supplied)
DIGITAL AUDIO IN
(OPTICAL)
OPTICAL OUT
Top of the Soundbar
HDMI IN 1
HDMI IN 2
D.IN
1. Connect the DIGITAL AUDIO IN (OPTICAL) jack on the Soundbar to the OPTICAL OUT jack of the TV
with a digital optical cable (not supplied).
2. Press the
(Source) button on the top panel or on the remote control, and then select the “D.IN”
mode.
Auto Power Link
Auto Power Link automatically turns on the Soundbar when the TV is turned on.
1. Connect the Soundbar and a TV with a digital optical cable (not supplied).
2. Press the Left button on the remote control for 5 seconds to turn Auto Power
Link on or off.
•• Auto Power Link is set to ON by default.
(To turn off this function, press the Left button on the remote for 5 seconds.)
•• Depending on the connected device, Auto Power Link may not function.
•• This function is only available in the “D.IN” mode.
ENG - 9
Method 2. Connecting Wirelessly
Connecting a TV via Bluetooth
When a TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.
•• Only one TV can be connected at a time.
Top of the Soundbar
PAIR
OR
ND
SOUODE
M
The initial connection
1. Press the
PAIR button on the remote control to enter the “BT PAIRING” mode.
(OR) a. Press the
(Source) button on the top panel and then select “BT”.
“BT” changes to “BT READY” in a few seconds automatically if there is no Bluetooth device
connected to the Soundbar.
b. When “BT READY” appears, press and hold the
(Source) button on the top panel of the
Soundbar for more than 5 seconds to display “BT PAIRING”.
2. Select Bluetooth mode on the TV. (For more information, see the TV’s manual.)
3. Select “[AV] Samsung Soundbar Q90R” from the list on TV’s screen.
An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV’s Bluetooth device
list. To connect the TV to the Soundbar, select the message, and then establish a connection.
•• When the TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display.
4. You can now hear TV sound from the Soundbar.
If the device fails to connect
•• If a previously connected Soundbar (e.g. “[AV] Samsung Soundbar Q90R”) appears in the list, delete
it.
•• Then repeat steps 1 through 3.
ENG - 10
Disconnecting the Soundbar from the TV
Press the
(Source) button on the top panel or on the remote control and switch to any mode but “BT”.
•• Disconnecting takes time because the TV must receive a response from the Soundbar.
(The time required may differ, depending on the TV model.)
•• To cancel the automatic Bluetooth connection between the Soundbar and TV, press the
p (Play/Pause) button on the remote control for 5 seconds with the Soundbar in “BT READY” status.
(Toggle On → Off)
What is the difference between BT READY and BT PAIRING?
•• BT READY : In this mode, you can search for previously connected TVs or connect a previously
connected mobile device to the Soundbar.
•• BT PAIRING : In this mode, you can connect a new device to the Soundbar. (Press the
on the remote control or press and hold the
PAIR button
(Source) button on the top of the Soundbar for
more than 5 seconds while the Soundbar is in “BT” mode.)
NOTES
•• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
•• In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the
Soundbar and the Bluetooth device exceeds 10 meters.
•• The Soundbar automatically turns off after 18 minutes in the Ready state.
•• The Soundbar may not perform Bluetooth search or connection correctly under the following
circumstances:
–– If there is a strong electrical field around the Soundbar.
–– If several Bluetooth devices are simultaneously paired with the Soundbar.
–– If the Bluetooth device is turned off, not in place, or malfunctions.
•• Electronic devices may cause radio interference. Devices that generate electromagnetic waves
must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.
ENG - 11
Connecting via Wi-Fi
Pre-connection Checklist
1. Confirm that your Samsung Smart TV was released after 2013. This function is compatible only
with Samsung Smart TVs released after 2013.
2. Make sure your Wireless router (Wi-Fi) is ready and working.
3. Make sure that the TV is connected to the Wireless router (your Wi-Fi network).
Top of the Soundbar
Step 1 : Connecting the Soundbar to Wi-Fi
1. Press the
(Source) button on the top of the Soundbar or on the remote control to select “WIFI”
mode.
•• When using selected Samsung TVs (2016 ~ 2018 Samsung Smart TVs that support Bluetooth.)
–– If you select “WIFI” mode when the TV is turned on, the TV screen displays a pop-up
window providing instructions on how to automatically connect the Soundbar to a wireless
router (Wi-Fi). Refer to the instructions in the pop-up window of the TV.
Top of the Soundbar
WIFI
2. Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to.
ENG - 12
3. Install and launch the SmartThings app on your mobile device (smartphone, tablet, etc.).
Android
iOS
SmartThings app
4. Follow the instructions in the app screen on the mobile device to connect the Soundbar to your
Wi-Fi network.
Step 2 : Configuring Settings on the TV
•• If the TV disconnects from your wireless network after you change the input source to the
Soundbar, use the TV menu to connect the TV to the network again.
For TVs released in 2019
Home (
)  Settings (
)  Sound  Sound Output  [AV] Samsung Soundbar Q90R (Wi-Fi)
For TVs released in 2018
Home (
)  Settings (
)  Sound  Sound Output  [AV] Samsung Soundbar Q90R (Wi-Fi)
For TVs released in 2017
Home (
)  Settings (
)  Sound  Sound Output  [AV] Samsung Soundbar Q90R (Wi-Fi)
For TVs released in 2016
Home (
)  Settings (
)  Sound  Select Speaker  [AV] Samsung Soundbar Q90R (Wi-Fi)
For TVs released in 2015
Menu  Sound  Speaker List
For TVs released in 2014
Menu  Sound  Speaker Settings  Multiroom Link - Settings
NOTES
•• The TV and Soundbar must be connected to the same wireless network (Wi-Fi).
•• If your wireless router (Wi-Fi) uses a DFS channel, you will not be able to establish a Wi-Fi
connection between the TV and Soundbar. Contact your Internet service provider for details.
•• If the 5GHz Wi-Fi connection is not smooth, use the 2.4GHz bandwidth.
•• Because the menus may differ depending on the year of manufacture, refer to your TV manual.
ENG - 13
05 CONNECTING AN EXTERNAL DEVICE
Connect to an external device via a wired or wireless network to play the external device’s sound
through the Soundbar.
Connecting using an HDMI Cable (Capable of Dolby Atmos decoding
and playback)
•• When you use Dolby Atmos®: If the input source is Dolby Atmos®, 7.1.4 channels are outputted.
When Dolby Atmos® is active, the Soundbar’s sound effect modes controlled by the SOUND MODE
button are not available.
•• Important: This product supports Dolby Atmos® only in HDMI mode.
Top of the Soundbar
HDMI 1
OR
DIGITAL AUDIO IN
(OPTICAL)
HDMI Cable
(not supplied)
HDMI IN 1
OR
HDMI OUT
HDMI IN 2
External Device
HDMI IN
(ARC)
HDMI 2
HDMI Cable
(not supplied)
HDMI OUT
(TV-ARC)
Bottom of the Soundbar
1. Connect an HDMI cable (not supplied) from the HDMI IN 1 or HDMI IN 2 jack on the bottom of the
Soundbar to the HDMI OUT jack on your digital device.
2. Connect an HDMI cable (not supplied) from the HDMI OUT (TV-ARC) jack on the bottom of the
Soundbar to the HDMI IN jack on your TV.
3. Press the
(Source) button on the top panel or on the remote control, and then select
“HDMI 1” or “HDMI 2”.
4. “HDMI 1” or “HDMI 2” mode is displayed on the Soundbar display panel and sound plays.
ENG - 14
NOTE
•• When Dolby Atmos® is activated, “DOLBY ATMOS” appears in the front display.
Configuring Dolby Atmos® on your BD player or other device.
•• Open the audio output options on the settings menu of your BD player or other device and make
sure that “No Encoding” is selected for Bitstream. For example, on a Samsung BD Player, go to
Home Menu → Sound → Digital Output and then select Bitstream (unprocessed).
•• If the Audio Output options include Secondary Audio, make sure Secondary Audio is set to Off.
•• Make sure that the content supports Dolby Atmos®.
Connecting using an HDMI Cable
Top of the Soundbar
HDMI 1
OR
DIGITAL AUDIO IN
(OPTICAL)
HDMI Cable
(not supplied)
HDMI IN 1
OR
HDMI OUT
HDMI IN 2
External Device
HDMI IN
(ARC)
HDMI 2
HDMI Cable
(not supplied)
HDMI OUT
(TV-ARC)
Bottom of the Soundbar
1. Connect an HDMI cable (not supplied) from the HDMI IN 1 or HDMI IN 2 jack on the bottom of the
Soundbar to the HDMI OUT jack on your digital device.
2. Connect an HDMI cable (not supplied) from the HDMI OUT (TV-ARC) jack on the bottom of the
Soundbar to the HDMI IN jack on your TV.
3. Press the
(Source) button on the top panel or on the remote control, and then select
“HDMI 1” or “HDMI 2”.
4. “HDMI 1” or “HDMI 2” mode is displayed on the Soundbar display panel and sound plays.
ENG - 15
Connecting using an Optical Cable
Top of the Soundbar
BD / DVD player / Set-top box /
Game console
D.IN
OPTICAL OUT
DIGITAL AUDIO IN
(OPTICAL)
Optical Cable
(not supplied)
Bottom of the Soundbar
1. Connect DIGITAL AUDIO IN (OPTICAL) on the main unit to the OPTICAL OUT jack of the Source
Device using a digital optical cable (not supplied).
2. Select “D.IN” mode by pressing the
(Source) button on the top panel or on the remote control.
ENG - 16
06 CONNECTING A MOBILE DEVICE
Connecting via Bluetooth
When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of
cabling.
•• You cannot connect more than one Bluetooth device at a time.
Top of the Soundbar
PAIR
OR
Bluetooth device
ND
SOUODE
M
The initial connection
1. Press the
PAIR button on the remote control to enter the “BT PAIRING” mode.
(OR) a. Press the
(Source) button on the top panel and then select “BT”.
“BT” changes to “BT READY” in a few seconds automatically if there is no Bluetooth device
connected to the Soundbar.
b. When “BT READY” appears, press and hold the
(Source) button on the top panel of the
Soundbar for more than 5 seconds to display “BT PAIRING”.
2. On your device, select “[AV] Samsung Soundbar Q90R” from the list that appears.
•• When the Soundbar is connected to the Bluetooth device, [Bluetooth Device Name] → “BT”
appears in the front display.
3. Play music files from the device connected via Bluetooth through the Soundbar.
If the device fails to connect
•• If a previously connected Soundbar (e.g. “[AV] Samsung Soundbar Q90R”) appears in the list, delete
it.
•• Then repeat steps 1 and 2.
NOTE
•• After you have connected the Soundbar to your mobile device the first time, use the “BT READY”
mode to reconnect. See Page 11 for details.
For more information about Bluetooth connections, refer to “Connecting a TV via
Bluetooth” on pages 10~ 11.
ENG - 17
Connecting via Wi-Fi (Wireless Network)
•• Connect a single Soundbar to Wi-Fi to access a variety of music streaming services and Internet
radio. Connect multiple Soundbars to Wi-Fi to use grouped playback or the stereo sound mode.
•• To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is
required.
Top of the Soundbar
Mobile device
The initial connection
1. Press the
(Source) button on the top of the Soundbar or on the remote control to select “WIFI”
mode.
Top of the Soundbar
WIFI
2. Install and launch the SmartThings app on your mobile device (e.g. smartphone or tablet).
Android
iOS
SmartThings app
3. Follow the instructions in the app screen on the mobile device to connect the Soundbar to Wi-Fi.
NOTE
•• To learn about using the SmartThings app and connecting to other devices (from Amazon, etc),
refer to the FULL MANUAL for your Soundbar on the Samsung web site
(www.samsung.com/support).
ENG - 18
07 USING THE REMOTE CONTROL
How to Use the Remote Control
Turns the Soundbar on and off.
Power
PAIR
Press to select a source connected to the
Soundbar.
Source
SOUND
MODE
SOUND
MODE
SOUND
MODE
You can select the desired sound mode by
SOUND MODE
VOL
PAIR
Mute
Press the
(Mute) button to mute the sound.
Press it again
PAIR to unmute the sound.
WOOFER
choosing STANDARD, SURROUND, GAME PRO,
or ADAPTIVE SOUND.
Press the PAIR button. “BT PAIRING” appears
PAIR
in the Soundbar’s
display.
You
can
connect
the
Soundbar to a new
VOL
WOOFER
Bluetooth
Bluetooth device in this mode by selecting the
SOUND
SOUND
SOUND
MODEVOL PAIR WOOFER
Soundbar from the Bluetooth device's search
MODE
MODE
list.
SOUNDBAR
VOL
VOL
PAIR
PAIR
WOOFER
WOOFER VOL
ENG - 19
WOOFER
Press the p button to pause a music file temporarily.
When you press the button again, the music file plays.
Play / Pause
(BT/Wi-Fi)
PAIR
Press the indicated areas to select Up/Down/Left/Right.
SOUND
MODE
Up/Down/
PAIR
Left/Right
SOUND
MODE
VOL
VOL
WOOFER
WOOFER
Press Up/Down/Left/Right on the button to select or set functions.
•• Music Skip
Press the Right button to select the next music file. Press the Left button to select the
previous music file.
•• Anynet+ / Auto Power Link
You can turn Anynet+ and Auto Power Link on or off.
Anynet+ and Auto Power Link are turned on and turned off by the Right and Left
buttons respectively.
–– Anynet+ : If the Soundbar is connected to a Samsung TV through an HDMI cable,
you can control your Soundbar with a Samsung TV remote control.
Press and hold the Right button for 5 seconds to toggle Anynet+ ON and OFF.
–– Auto Power Link : If the Soundbar is connected to your TV through a digital optical
cable, the Soundbar can automatically turn on when you turn on your TV. Press
and hold the Left button for 5 seconds to toggle Auto Power Link ON and OFF.
–– Anynet+ / Auto Power Link are set to ON by default.
•• ID SET
Press and hold the Up button for 5 seconds to complete ID SET.
ENG - 20
You can select TREBLE, BASS, SYNC, CENTER LEVEL, SIDE LEVEL, FRONT TOP LEVEL,
REAR LEVEL, REAR TOP LEVEL, and VIRTUAL ON/OFF.
•• To control the volume of the treble or bass sound, select TREBLE or BASS in Sound
Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.
•• To control the volume of the each speaker select CENTER LEVEL, SIDE LEVEL or
FRONT TOP LEVEL in Sound Settings, and then adjust the volume between -6~+6 by
using the Up/Down buttons.
•• If the video on the TV and audio from the Soundbar are not synchronised, select SYNC
in Sound Control, and then set the audio delay between 0~300 milliseconds by using
the Up/Down buttons.
•• If Surround Speakers are connected, select REAR LEVEL or REAR TOP LEVEL, and then
use the Up/Down buttons to adjust the volume within a -6 to +6 range.
The VIRTUAL Speaker function can be turned ON/OFF by using the Up/Down buttons.
•• SYNC is only supported for some functions.
Sound Control
PAIR
SOUND
MODE
SO
M UN
OD D
E
W
OO
W
OO
D
SO
U
N
VO
L
D
N
U
SO
VO
L
MODE
BA
R
BA
R
W
OO
SO
U
N
VO
L
D
BA
R
BA
R
D
N
U
FE
R
FE
R
R
FE
W
OO
SOUND
MODESOUND
SO
Push the button up or down to adjust the volume of the subwoofer to -12 or between -6 to
+6. To set the subwoofer volume level to 0, press the button.
SO
M UN
OD D
E
W
OO
W
OO
U
SO
D
N
U
SO
VO
L
•• Mute
Press the VOL button to mute the sound. Press it again to unmute the sound.
VO
L
BA
R
W
OO
BA
R
D
SO
U
N
VO
L
D
N
U
SO
Push the button up or down to adjust the volume.
ENG - 21
F
FE
R
FE
FE
W
OO
BA
R
WOOFER
VO
L
VOL
R
SO
M UN
OD D
E
WOOFER
R
VOL
VOL
SO
M UN
OD D
E
SO
M UN
OD D
E
VO
L
PAIR
SO
M UN
OD D
E
SO
M UN
OD D
E
PAIR
WOOFER
WOOFER
FE
R
VOL
Adjusting the Soundbar volume
with a TV remote control
4. If you want to return the Soundbar to the
If you have a Samsung TV, you can adjust
the Soundbar’s volume using the IR remote
control that came with your Samsung TV.
button for 5 seconds repeatedly until
First use the TV menu to set the TV audio on your
default mode (control by a Samsung TV
remote), push up and hold the WOOFER
“SAMSUNG-TV REMOTE” appears in the
display.
(Default mode)
Samsung TV to external speakers, then use your
5 Sec
SO
M UN
OD D
E
Samsung remote to control the Soundbar’s
control by a Samsung TV remote. If your TV is not
a Samsung TV, follow the directions below to
change the settings of this function.
1. Turn Off the Soundbar.
BYE
2. If you do not want to use this function, push
up and hold the WOOFER button for
5 seconds repeatedly until “OFF-TV
REMOTE” appears in the display.
OFF-TV REMOTE
D
BA
R
N
U
SO
VO
L
W
OO
FE
R
SO
M UN
OD D
E
5 Sec
3. If you want to control the Soundbar with
your TV’s remote, push up and hold the
WOOFER button for 5 seconds repeatedly
until “ALL-TV REMOTE” appears in the
display. Then, use your TV’s menu to select
external speakers.
ALL-TV REMOTE
D
N
SO
U
VO
L
BA
R
W
OO
FE
R
SO
M UN
OD D
E
5 Sec
FE
W
OO
BA
R
D
N
U
SO
VO
L
manual. The default mode for this function is
SAMSUNG-TV REMOTE
R
volume. For more information, see the TV’s user
ENG - 22
–– Each time you push the WOOFER button
up and hold it for 5 seconds, the mode
switches in the following order:
“SAMSUNG-TV REMOTE” (Default mode)
→ “OFF‑TV REMOTE” → “ALL‑TV REMOTE”.
–– This function may not be available,
depending on the remote control.
–– For manufacturers that support this
feature, refer to the FULL MANUAL for
your Soundbar on the Samsung web site
(www.samsung.com/support).
–– This volume control function works with
IR TV remotes only. It does not work with
Bluetooth TV remotes (remotes that
require pairing).
08 INSTALLING THE
WALL MOUNT
Wallmount Components
Installation Precautions
Wall Mount Guide
•• Install on a vertical wall only.
x2
x2
•• Do not install in a place with high
(M4 x L10)
temperature or humidity.
•• Verify whether the wall is strong enough to
Holder-Screw
support the product’s weight. If not, reinforce
the wall or choose another installation point.
Screw
x2
•• Purchase and use the fixing screws or
anchors appropriate for the kind of wall you
Bracket-Wall Mount
have (plaster board, iron board, wood, etc.). If
possible, fix the support screws into wall
studs.
•• Purchase wall mounting screws according to
1. Place the Wall Mount Guide against the wall
the type and thickness of the wall you want to
mount the Soundbar on.
surface.
•• The Wall Mount Guide must be level.
•• If your TV is mounted on the wall, install
–– Diameter: M5
–– Length: 35 mm or longer recommended.
the Soundbar at least 5 cm below the TV.
•• Connect cables from the unit to external
devices before you install the Soundbar on
the wall.
•• Make sure the unit is turned off and
unplugged before you install it. Otherwise, it
may cause an electric shock.
ENG - 23
5 cm or more
2. Align the Wall Mount Guide’s Centre Line
5. Push a screw (not supplied) through each
with the centre of your TV (if you are
Holder-Screw, and then screw each screw
mounting the Soundbar below your TV), and
firmly into a support screw hole.
then fix the Wall Mount Guide to the wall
using tape.
•• If you are not mounting below a TV, place
the Centre Line in the centre of the
installation area.
6. Install the 2 Bracket-Wall Mounts in the
correct orientation on the bottom of the
Soundbar using 2 Screws.
Centre Line
3. Push a pen tip or sharpened pencil tip
through the centre of the A-TYPE images on
each end of the Guide to mark the holes for
the supporting screws, and then remove the
Wall Mount Guide.
•• When assembling, make sure the hanger
part of the Bracket-Wall Mounts are
located behind the rear of the Soundbar.
4. Using an appropriately sized drill bit, drill a
Rear of Soundbar
hole in the wall at each marking.
•• If the markings do not correspond to the
positions of studs, make sure you insert
appropriate anchors or mollies into the
holes before you insert the support
screws. If you use anchors or mollies,
make sure the holes you drill are large
enough for the anchors or mollies you
Right end of Soundbar
use.
ENG - 24
7. Install the Soundbar with the attached
Bracket-Wall Mounts by hanging the
Bracket-Wall Mounts on the Holder-Screws
on the wall.
Installing the Surround
Speakers on a Wall (Sold
Separately)
You can purchase wall mounts separately to
install the surround speakers on a wall.
Notes for Wall Mounting the Surround
Speakers
•• Surround Speaker wall mounts must be able
to support more than 2.0 kg.
8. Slide the Soundbar down as shown below so
that the Bracket-Wall Mounts rest securely
•• Hole size : 1/4 - 20 UNC threaded insert
•• Since wall-mount installation is optional, you
must purchase the corresponding accessories
on the Holder-Screws.
separately.
•• Insert the Holder-Screws into the wide
•• Please have a qualified installer install the
(bottom) part of the Bracket-Wall
Mounts, and then slide the Bracket-Wall
Mounts down so that the Bracket-Wall
Mounts rest securely on the
Holder-Screws.
surround speaker Wall Mount Brackets.
•• Ask a professional installation company to
mount your product on the wall.
•• Check the strength of the wall before you
install the Wall Mount Brackets. If the
strength is insufficient, make sure to reinforce
the wall before installing the Wall Mount
Brackets and the speakers on the wall.
•• For more information, please refer to the Wall
Mount’s manual.
•• Samsung Electronics is not liable for any
damage to the product due to the product
being installed inappropriately.
•• Take care not to install the speakers sideways
or upside down.
ENG - 25
09 INSTALLING THE
SOUNDBAR
ABOVE A TV
STAND
10 SOFTWARE
UPDATE
When the Soundbar is connected to the Internet,
software updates automatically occur even when
the Soundbar is turned off.
•• To use the Auto Update function, the
Soundbar must be connected to the Internet.
Component
The Wi-Fi connection to the Soundbar will be
terminated if the Soundbar’s power cord is
disconnected or the power is cut off. If the
x4
power is cut off, when the power comes back
on or you reconnect the power cord, turn on
Rubber-Foot
the Soundbar, and then reconnect it to the
Internet.
You can install the Soundbar above TV stands
that are less than 7.6 cm in height. To install,
attach the Rubber-Feet to the bottom of the
Soundbar before placing it in position above the
TV stand. Make sure you attach the Rubber-Feet
so that they are beyond the outside edges of the
TV stand. Refer to the figure below.
Rubber-Foot
ENG - 26
11 TROUBLESHOOTING
Before seeking assistance, check the following.
The red LED on the subwoofer blinks and
the subwoofer is not producing sound.
The unit will not turn on.
Is the power cord plugged into the outlet?
This issue can occur if the subwoofer is not
;; Connect the power plug to the outlet.
connected to the Soundbar main unit.
A function does not work when the button
is pressed.
;; Try to connect your subwoofer again.
Is there static electricity in the air?
The subwoofer drones and vibrates
noticeably.
(See page 5.)
;; Disconnect the power plug and connect it
again.
Try to adjust the vibration of your subwoofer.
;; Push the WOOFER button on your remote
Sound dropouts occur in BT mode.
control up or down to adjust the subwoofer
;; See the Bluetooth connection sections on
volume. (to -12, or between -6 ~ +6).
pages 10 and 17.
Cannot connect to the TV.
Sound is not produced.
If connected via a wired network
;; Check if the cable is connected correctly.
Is the Mute function on?
;; Press the
–– Check the port name to make sure
(Mute) button to cancel the
that the cable is connected to the
mute function.
correct port. For instructions, see the
Is the volume set to minimum?
page explaining each connection
;; Adjust the Volume.
method.
The remote control does not work.
;; Press the
panel of the Soundbar or on the remote
Are the batteries drained?
control to check if the mode is correct.
;; Replace with new batteries.
Is the distance between the remote control and
Soundbar main unit too far?
(Source) button on the top
If connected via a wireless network
;; Connected via Bluetooth
1. Switch the Soundbar to “BT PAIRING”
;; Move the remote control closer to the
mode, and then use the TV to search
Soundbar main unit.
again. (See page 10 for details.)
ENG - 27
12 LICENCE
;; Connected via Wi-Fi
1. Check if the TV is a compatible model.
•• Only Samsung Smart TVs released
after 2013 are supported.
2. Check if the TV is connected to Wi-Fi.
•• If the TV is not connected to Wi-Fi, use
the network menu on the TV to
Manufactured under license from Dolby
Laboratories. Dolby, Dolby Atmos, Dolby Audio,
establish a connection. (See the TV
Dolby Digital Plus, Pro Logic, and the double-D
user manual.)
symbol are trademarks of Dolby Laboratories.
3. Check if the Soundbar is connected to
Wi-Fi.
•• When the Soundbar is connected, you
can find it in the list of speakers on
For DTS patents, see http://patents.dts.com.
your mobile device when you run the
Manufactured under license from DTS
SmartThings app. See page 18 for
details.
4. Check for a DFS channel.
•• If your wireless router (Wi-Fi) is using a
DFS channel, you cannot establish a
Wi-Fi connection between the TV and
Soundbar. Contact your Internet
service provider for details.
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together, DTS:X, and the DTS:X logo
are registered trademarks and/or trademarks
of DTS, Inc. in the United States and/or other
countries. © DTS, Inc. All Rights Reserved.
The terms HDMI and HDMI High-Definition
Multimedia Interface, and the HDMI Logo are
trademarks or registered trademarks of HDMI
Licensing LLC in the United States and other
countries.
•• The Spotify Software is subject to third
party licences found here :
www.spotify.com/connect/third-partylicenses.
•• For more information about Spotify
Connect, please visit
www.spotify.com/connect
ENG - 28
13 OPEN SOURCE
LICENCE NOTICE
For further information on Open Sources used in
this product, please visit the website:
http://opensource.samsung.com
14 IMPORTANT
NOTES ABOUT
SERVICE
•• Figures and illustrations in this User Manual
are provided for reference only and may differ
from actual product appearance.
•• An administration fee may be charged if
either
(a) a
n engineer is called out at your request
and there is no defect with the product (i.e.
where the user manual has not been read).
(b) you bring the unit to a repair centre and
there is no defect with the product (i.e.
where the user manual has not been read).
•• You will be informed of the administration fee
amount before a technician visits.
ENG - 29
15 SPECIFICATIONS AND GUIDE
Specifications
Model Name
HW-Q90R
Weight
8.8 kg
Dimensions (W x H x D)
1226.0 x 83.0 x 136.0 mm
Operating Temperature Range
+5°C to +35°C
Operating Humidity Range
10 % ~ 75 %
AMPLIFIER
Rated Output power
Supported play formats
18W x 10 + 10W x 3, 4ohm
LPCM 8ch, Dolby Digital,
Dolby Atmos (True HD / Digital Plus), DTS:X
WIRELESS DEVICE OUTPUT POWER
Wi-Fi max transmitter power
100mW at 2.4GHz – 2.4835GHz,
5.15GHz – 5.35GHz & 5.47GHz – 5.725GHz
WIRELESS DEVICE OUTPUT POWER
BT max transmitter power
100mW at 2.4GHz – 2.4835GHz
100mW at 2.4GHz – 2.4835GHz and
5.15GHz – 5.25GHz /
25mW at 5.725GHz – 5.825GHz
WIRELESS DEVICE OUTPUT POWER
SRD max transmitter power
Subwoofer Name
PS-WR95B
Weight
9.8 kg
Dimensions (W x H x D)
205.0 x 403.0 x 403.0 mm
AMPLIFIER
Rated Output power
160W
100mW at 2.4GHz – 2.4835GHz and
5.15GHz – 5.25GHz /
25mW at 5.725GHz – 5.825GHz
WIRELESS DEVICE OUTPUT POWER
SRD max transmitter power
Surround Speaker Name
PS-SQ90-1, PS-SQ90-2
Weight
2.1 kg
Dimensions (W x H x D)
120.0 x 210.0 x 141.0 mm
AMPLIFIER
Rated Output power
35W x 4
100mW at 2.4GHz – 2.4835GHz and
5.15GHz – 5.25GHz /
25mW at 5.725GHz – 5.825GHz
WIRELESS DEVICE OUTPUT POWER
SRD max transmitter power
ENG - 30
NOTES
•• Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.
•• Weight and dimensions are approximate.
Precaution : The Soundbar will restart automatically if you turn on/turn off Wi-Fi.
Overall Standby Power Consumption (W)
4.5W
Wi-Fi
Port deactivation method
Press the ID SET button on the bottom panel of the
Soundbar for 30 seconds to turn Wi-Fi On / Off.
Bluetooth
Port deactivation method
Press the NETWORK button on the bottom panel of the
Soundbar for 30 seconds to turn Bluetooth On / Off.
•• Hereby, Samsung Electronics, declares that this equipment is in compliance
with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following
internet address: http://www.samsung.com go to Support > Search Product
Support and enter the model name.
This equipment may be operated in all EU countries.
The 5GHz WLAN(Wi-Fi or SRD) function of this equipment may only be operated
indoors.
ENG - 31
[Correct disposal of batteries in this product]
(Applicable in countries with separate collection systems)
This marking on the battery, manual or packaging indicates that the batteries in this product should not be
disposed of with other household waste at the end of their working life. Where marked, the chemical
symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference
levels in EC Directive 2006/66.
If batteries are not properly disposed of, these substances can cause harm to human health or the
environment.
To protect natural resources and to promote material reuse, please separate batteries from other types of
waste and recycle them through your local, free battery return system.
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic
accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the
end of their working life. To prevent possible harm to the environment or human health from uncontrolled
waste disposal, please separate these items from other types of waste and recycle them responsibly to
promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local
government office, for details of where and how they can take these items for environmentally safe
recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract.
This product and its electronic accessories should not be mixed with other commercial wastes for disposal.
For information on Samsung’s environmental commitments and product specific regulatory obligations
e.g. REACH, WEEE, Batteries, visit:
http://www.samsung.com/uk/aboutsamsung/samsungelectronics/corporatecitizenship/data_corner.html
ENG - 32
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GATESHEAD
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the warrantyUnited
on the terms
issued Kingdom
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Kingdom
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SAMSUNG
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(7267864)
Tel
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country concerned.
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Fax:
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Authorised Service
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5.
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anufactured. This warranty willSAMSUNG
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SAMSUNG
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re-imbursement will be made for such adaptation
nor any damage which may result.
This warranty covers none of the following:
a) Periodic check ups, maintenance and repair or
Eire
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Samsung
replacement of parts due to normal wear and
Tel
Tel: :0818
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717100
Tel :Support
0818 717100
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tear.
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Sheffield, S97 3FJ
www.samsung.com
www.samsung.com
b) Cost relating to transport, removal or
United Kingdom
installation of the product.
■WARRANTY
■WARRANTY
CONDITIONS
CONDITIONS
■WARRANTY
CONDITIONS
1.1.The
Thewarranty
warranty
isisonly
only
valid
valid
if,
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when
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service
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card
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c)
Misuse,
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and
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mation,
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andthe
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3.3.Warranty
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Authorised
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Centres.
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madecarried
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Tel
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incorrect
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ventilation or any other cause beyond the
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WARRANTY
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This
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if, when warranty
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5.5.This
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covers
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following:
during the warranty period.
5. This
warranty
covers
none
of the following:
a)a)Periodic
Periodiccheck
check
ups,
ups,maintenance
maintenance
and
and
repair
oror
replacement
replacement
ofofparts
partsdue
dueoftotoparts due to
a)
Periodic
check
ups, maintenance
and
repair
and
properly
completed
andrepair
is presented
with or replacement
7. The consumers statutory rights in any
normal
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wear
and
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normal
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the
original
invoice
or
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slip
or
confirmation,
b)b)Cost
Costrelating
relating
tototransport,
transport,
removal
removal
ororinstallation
installation
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theproduct.
product.
b) Cost
relating to
transport,
removal orofof
installation
of the product.
applicable national legislation whether against
the
serial
number
on
the
has
not for its normal
c)c)Misuse,
Misuse,including
including
the
the
faiure
faiure
totothe
use
usefaiure
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this
product
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its
normal
normal
c) and
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including
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the retailer arising from the purchase contract
purposes
purposesororbeen
incorrect
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installation.
installation.
purposes
or incorrect installation.
defaced.
otherwise
d)d)Damage
Damagecaused
caused
by
by
Lightning,
Lightning,
Water,
Water,
Fire,
Fire,
Acts
Acts
of
of
God,
God,
War,
War,
Public
Public
d) Damage caused by Lightning, Water, Fire, Acts of God, or
War,
Public are not affected by this warranty.
2. Samsung’s
obligations
are
limited
to the
repair oror
Disturbances,
Disturbances,
incorrect
incorrect
mains
mains
voltage,
voltage,
improper
improper
ventilation
ventilation
any
anyother
other
cause
Disturbances,
incorrect
mains
voltage,
improper
ventilation
orcause
any
other
cause legislation to the
Unless
there
is national
or, at its discretion, replacement of the product
or the defective part.
3. Warranty repairs must be carried out by
Authorised Samsung Dealers or Authorised
Service Centres. No re-imbursement will be
made for repairs carried out by non Samsung
Dealers and, any such repair work and damage
to the products caused by such repair work will
not be covered by this warranty.
contrary, the rights under this warranty are the
-2-2-2consumers sole rights and Samsung, its
subsidiaries and distributors shall not be liable
for indirect or consequential loss or any
damage to records, compact discs, videos or
audio taper or any other related equipment or
material.
SAMSUNG ELECTRONICS (U.K.) LTD.
© 2019 Samsung Electronics Co., Ltd. All rights reserved.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer
care Centre.
Country
Contact Centre 
Web Site
Country
Contact Centre 
` Europe
UK
0330 SAMSUNG (7267864)
IRELAND (EIRE) 0818 717100
GERMANY
06196 77 555 77
FRANCE
01 48 63 00 00
ITALIA
800-SAMSUNG (800.7267864)
SPAIN
0034902172678
PORTUGAL
808 207 267
LUXEMBURG
261 03 710
NETHERLANDS 088 90 90 100
BELGIUM
02-201-24-18
NORWAY
21629099
DENMARK
707 019 70
FINLAND
030-6227 515
SWEDEN
0771 726 786
POLAND
801-172-678* lub +48 22 607-93-33*
* (opłata według taryfy operatora)
HUNGARY
0680SAMSUNG (0680-726-7864)
AUSTRIA
0800-SAMSUNG (0800-7267864)
AH81-09877A-00
NSPBI00437A-00
www.samsung.com/uk/
support
www.samsung.com/ie/
support
www.samsung.com/de/
support
www.samsung.com/fr/
support
www.samsung.com/it/
support
www.samsung.com/es/
support
www.samsung.com/pt/
support
www.samsung.com/be_
fr/support
www.samsung.com/nl/
support
www.samsung.com/be/
support (Dutch)
www.samsung.com/
be_fr/support (French)
www.samsung.com/no/
support
www.samsung.com/dk/
support
www.samsung.com/fi/
support
www.samsung.com/se/
support
http://www.samsung.com/
pl/support/
www.samsung.com/hu/
support
www.samsung.com/at/
support
SWITZERLAND 0800 726 78 64 (0800-SAMSUNG)
CZECH
800 - SAMSUNG (800-726786)
SLOVAKIA
0800 - SAMSUNG (0800-726 786)
CROATIA
072 726 786
BOSNIA
055 233 999
MONTENEGRO 020 405 888
www.samsung.com/
support
SLOVENIA
080 697 267 (brezplačna številka)
SERBIA
011 321 6899
ALBANIA
045 620 202
BULGARIA
ROMANIA
CYPRUS
GREECE
*3000 Цена в мрежата
0800 111 31 , Безплатна телефонна
линия
*8000 (apel in retea)
08008-726-78-64 (08008-SAMSUNG)
Apel GRATUIT
8009 4000 only from landline, toll
free
80111-SAMSUNG (80111 726 7864) only
from land line
(+30) 210 6897691 from mobile and
land line
LITHUANIA
8-800-77777
LATVIA
8000-7267
ESTONIA
800-7267
Web Site
www.samsung.com/ch/
support (German)
www.samsung.com/
ch_fr/support (French)
www.samsung.com/cz/
support
www.samsung.com/sk/
support
www.samsung.com/hr/
support
www.samsung.com/si/
support
www.samsung.com/rs/
support
www.samsung.com/al/
support
www.samsung.com/bg/
support
www.samsung.com/ro/
support
www.samsung.com/gr/
support
www.samsung.com/lt/
support
www.samsung.com/lv/
support
www.samsung.com/ee/
support
AH81-09877A-00
NSPBI00437A-00
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