LG 55EG5CE-C Owner's manual

LG 55EG5CE-C Owner's manual
LG Digital
Please read this manual carefully before operating your set and retain it
for future reference.
Copyright © 2018 LG Electronics Inc. All Rights Reserved.
SAFETY PRECAUTION...................3
-- Precautions In Installing the Product......................3
-- Precautions for using AC Adapter and
Electrical Power..................................................................5
-- Precautions For Moving the Product......................7
-- Precautions For Using the Product..........................8
-- Mounting on a Wall..........................................................9
LICENSES..................................... 10
-- Installing on the ceiling................................................13
-- External Equipment Setup........................................14
REMOTE CONTROL..................... 15
-- Connecting to a PC.......................................................17
-- External Device Connection......................................17
-- Using the Input List.......................................................19
TROUBLESHOOTING................... 20
Please read these safety precautions carefully before using the product.
If you ignore the warning message, you may be seriously injured or there is a possibility of accident or death.
If you ignore the caution message, you may be slightly injured or the product may be damaged.
•• Indoor Use Only.
Precautions In Installing the Product
•• Keep away from heat sources like electrical heaters.
-- Electrical shock, fire, malfunction, or deformation may occur.
•• Keep the packing anti-moisture material or vinyl packing out of the reach of children.
-- Anti-moisture material is harmful if swallowed. If swallowed by mistake, force the patient to vomit and visit the
nearest hospital. Additionally, vinyl packing can cause suffocation. Keep it out of the reach of children.
•• Do not put heavy objects on the product or sit upon it.
-- If the product collapses or is dropped, you may be injured. Children must pay particular attention.
•• Do not leave the power or signal cable unattended on the pathway.
-- The passerby can trip or fall, which can cause electrical shock, fire, product breakdown, or injury.
•• Install the product in a neat and dry place.
-- Dust or moisture can cause electrical shock, fire or product damage.
•• If you can smell smoke or other odors or hear a strange sound unplug the power cord and contact the service center.
-- If you continue to use without taking proper measures, electrical shock or fire can occur.
•• Do not touch the surface to overheat.
•• If you dropped the product or the case is broken, turn off the product and unplug the power cord.
-- If you continue to use without taking proper measures, electrical shock or fire can occur. Contact the service center.
WARNING - This equipment is compliant with Class A of CISPR 32. In a residential environment this equipment may
cause radio interference.
•• Do not drop an object on or apply impact to the product. Do not throw any toys or objects on the product screen.
-- It can cause injury to human, problem to product and damage the display.
•• Do not let the product fall or drop when connecting it with an external device.
-- This may cause injury and/or damage to the product.
•• When connecting it to a game device, keep a distance of four times the diagonal measurement of the screen from the
-- If the product falls because of the short cable, this may cause injury and/or damage to the product.
•• Leaving a fixed image on the screen for a long time may cause damage to the screen and cause image retention.
To use the product for a long period of time, use a screen saver on the PC or utilize the residual image prevention
function on the product, and when the product is not used, turn off the power. Image retention and related problems
are not covered by the warranty on this product.
•• Do NOT install this product on a wall where there is high risk of exposure to oil fumes or mist.
-- This may damage product and cause it to fall.
•• Make sure the product ventilation holes are not blocked. Install the product in a suitably wide place (more than
100 mm from the wall).
-- If you install the product too close to the wall, it may be deformed or fire can break out due to internal heat.
•• Do not block the ventilation hole of the product by a tablecloth or curtain.
-- The product can be deformed or fire can break out due to overheating inside the product.
•• Install the product on a flat and stable place that has no risk of dropping the product.
-- If the product is dropped, you may be injured or the product may be broken.
•• Install the product where no EMI occurs.
•• Keep the product away from direct sunlight.
-- The product can be damaged.
•• If you install the product in a place that does not meet the recommended conditions, this may cause serious damage
to the product’s picture quality, life cycle, and appearance. Please check with LG or a qualified installer before
installing. This caution applies to a place where there is an abundance of fine dust or oil mist, chemical substances are
used, the temperature is very high or low, the humidity is very high, or the product is likely to remain turned on for a
long period of time (airport and train station). failure to do so will invalidate the warranty.
•• Do not install the product in an area with poor ventilation (e.g.on a bookshelf, in a closet) or outside and avoid placing
on cushions or carpets.
•• In addition, do not install it where there are heating objects such as lighting equipment.
•• If water or any foreign substance goes inside the product (TV, monitor, power cord, or AC adapter), disconnect the
power cord immediately and contact the service center.
-- Otherwise, this may cause a fire or electric shock due to damage to the product.
•• Do not touch the power plug or AC adapter with wet hands. If the pins of the plug are wet or dusty, wipe and dry
them before use.
-- Otherwise, this may cause a fire or electric shock.
•• Make sure to completely insert the power cord into the AC adapter.
-- If loosely connected, the poor connection may cause a fire or electric shock.
•• Be sure to use power cords and AC adapters provided or approved by LG Electronics, Inc.
-- The use of non-approved products may cause a fire or electric shock.
•• When unplugging the power cord, always pull it by the plug. Do not bend the power cord with excessive force.
-- The power line can be damaged, which may cause electric shock or fire.
•• Be careful not to step or place heavy objects (electronic appliances, clothing, etc.) on the power cord or AC adapter.
Be careful not to damage the power cord or AC adapter with sharp objects.
-- Damaged power cords may cause a fire or electric shock.
•• Never disassemble, repair or modify the power cord or AC adapter.
-- This may cause a fire or electric shock.
•• Make sure to connect the power cable to the grounded current.
-- You may be electrocuted or injured.
•• Use the rated voltage only.
-- The product can be damaged, or you may be electrocuted.
•• In the presence of thunder and lightning, never touch the power cord and signal cable because it can be very
-- It can cause electric shock.
•• Do not connect several extension cords, electrical appliances, or electrical heaters to a single outlet. Use a power strip
with a grounding terminal designed for exclusive use with the computer.
-- A fire can break out due to overheating.
•• Do not touch the power plug with wet hands. Additionally, if the cord pin is wet or covered with dust, dry the power
plug completely or wipe dust off.
-- You may be electrocuted due to excess moisture.
Precautions for using AC Adapter and Electrical Power
•• If you don’t intend to use the product for a long time, unplug the power cable from the product.
-- Covering dust can cause a fire, or insulation deterioration can cause electric leakage, electric shock or fire.
•• Fix the power cable completely.
-- If the power cable is not fixed completely, a fire can break out.
•• Do not insert a conductor (like a metal chopstick) into one end of the power cable while the other end is connected
to the input terminal on the wall. Additionally, do not touch the power cable right after plugging into the wall input
-- You may be electrocuted.
•• The appliance coupler is used as the disconnect device.
•• Please make sure the device is installed near the wall outlet to which it is connected and that the outlet is easily
•• As long as this unit is connected to the AC wall outlet, it is not disconnected from the AC power source even if the
unit is turned off.
•• Be sure to keep the outlet, AC adapter, and pins of the power plug clean from dust and etc.
-- This may cause a fire.
•• Do not unplug the power cord while the product is in use.
-- Electrical shock can damage the product.
•• Use only the power cord supplied with the unit. If you use another power cord, make sure that it is certified by the
applicable national standards when not provided by the supplier. If the power cable is faulty in any way, please contact
the manufacturer or the nearest authorized repair service provider for a replacement.
•• Make sure to turn off the product.
-- You may be electrocuted or the product can be damaged.
•• Make sure to remove all cables before moving the product.
-- You may be electrocuted or the product can be damaged.
•• Make sure the panel faces forward and hold it with both hands to move. If you drop the product, the damaged
product can cause electric shock or fire. Contact an authorized the service center for repair.
•• Make sure the product is turned off, unplugged, and all cables have been removed. It may take 2 or more people to
carry larger apparatus. Do not press against or put stress on the front panel of the apparatus.
•• Do not shock the product when moving it.
-- You may be electrocuted or the product can be damaged.
•• Do not dispose the product-packing box. Use it when you move.
•• Do not move the product at your own discretion.
-- This may cause warping, panel damage, or other types of product damage.
-- Consult a professional company if you wish to move the product.
Precautions For Moving the Product
Precautions For Using the Product
•• Do not disassemble, repair or modify the product at your own discretion.
-- Fire or electric shock accident can occur.
-- Contact the service center for check, calibration or repair.
•• When the display is to be left unattended for an extended period of time, unplug it from the wall outlet.
•• Keep the product away from water.
-- Fire or electric shock accident can occur.
•• Do not shock or scratch the front and sides of the screen with metallic objects.
-- Otherwise, it may cause damage to the screen.
•• Avoid high temperatures and humidity.
•• Do not handle the panel without protective gear such as gloves, as the parts where the edges meet are very sharp.
•• Do not put or store inflammable substances near the product.
-- There is a danger of explosion or fire due to careless handling of the inflammable substances.
•• When cleaning the product, unplug the power cord and scrub gently with a soft cloth to prevent scratching. Do not
clean with a wet cloth or spray water or other liquids directly onto the product. An electric shock may occur. (Do not
use chemicals such as benzene, paint thinners, or alcohol.)
•• Take a rest from time to time to protect your vision.
•• Keep the product clean at all times.
•• Take a comfortable and natural position when working with a product to relax the muscles.
•• Take a regular break when working with a product for a long time.
•• Do not press strongly upon the panel with a hand or sharp object such as nail, pencil, or pen, or make a scratch on it.
•• Keep the proper distance from the product.
-- Your vision may be impaired if you look at the product too closely.
•• Set the appropriate resolution and clock by referring to the User’s Guide.
-- Your vision can be impaired.
•• Use authorized detergent only when cleaning the product. (Do not use benzene, thinner, or alcohol.)
-- Product can be deformed.
•• Do not expose to dripping or splashing and do not place objects filled with liquids, such as vases, cups, etc. on or over
the apparatus (e.g. on shelves above the unit).
•• Batteries should not be exposed to excessive heat. For example, keep away from direct sunlight, open fireplace, and
electric heaters.
•• Do NOT place non-rechargeable batteries in charging device.
•• Using headsets (earphones) for a long time or listening loudly can cause damage to your hearing.
•• Always wear protective gear such as gloves when cleaning the panel as the parts where the edges meet are very
•• Do not use products using high voltage around the Monitor. (e.g., a bug zapper)
-- Monitor may have malfunction as its electrical shock.
Mounting on a Wall
•• Do NOT install this product by yourself as you may injure yourself or cause damage to product. Please contact service
personnel authorised by manufacturer.
•• Spray water onto a soft cloth 2 to 4 times, and use it to clean the front frame; wipe in one direction only. Too much
moisture may cause staining.
Supported licenses may differ by model. For more information of the licenses, visit www.lg.com.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Vision, Dolby Audio, Dolby Atmos, and the double-D
symbol are trademarks of Dolby Laboratories.
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol,
& DTS and the Symbol together, DTS 2.0 Channel, DTS 2.0+Digital Out, DTS-HD, and DTS Virtual:X are registered
trademarks or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved.
•• Always use genuine components to ensure safety and product performance.
•• The product warranty will not cover damage or injury caused by the use of counterfeit components.
•• Connect the power cord to the product before you plug it into a wall outlet. Plugging the power cord into a wall
outlet first may cause an electric shock, which can also damage the product.
•• The accessories provided with your product may vary depending on the model or region.
•• Product specifications or contents in this manual may be changed without prior notice due to upgrade of product
•• SuperSign Software & Manual
-- Downloading from the LG Electronics website.
-- Visit the LG Electronics website (http://partner.lge.com) and download the latest software for your model.
•• The warranty will not cover any damage caused by using the product in an excessively dusty environment.
•• The product warranty does not cover any electrostatic damage to parts that may occur during product installation.
Wear the appropriate gear that can prevent electrostatic discharge (ESD) when installing the product.
•• The serial number on the panel and that on the signage box must match. If they do not, spots may appear on the
screen or the product may not function properly.
When installing, do not install more than 30 cm away from the ceiling for safe cable connection.
30 cm or less
•• Disconnect the power cord before moving or installing the monitor to avoid risk of electric shock.
•• Use a stainless steel wire rope that can bear enough weight (100 kgf or above). (Sold separately)
2 mm Diameter Stainless Steel Wire Rope
Crimp sleeve
•• If you are using an installation accessory, make sure that you use a stainless steel wire rope that is 2 mm in diameter.
-- Use a press for compression when using a crimp sleeve. If not, the wire may fall out.
•• The illustration shows a general example of installation and may look different from the actual product.
•• The distance from the ceiling may be 30 cm or less after installation depending on the state of the ceiling.
Installing on the ceiling
External Equipment Setup
This allows a remote control sensor to be placed in a custom location. Then that display can control other displays via
an RS-232C cable.
The descriptions in this manual are based on the buttons on the remote control. Please read this manual carefully to
use the monitor correctly. To install batteries, open the battery cover, place batteries (1.5 V AAA) matching
terminals to the labels inside the compartment, and close the battery cover. To remove the batteries, perform the
installation actions in reverse. The illustrations may differ from the actual accessories.
•• Do not mix old and new batteries, as this may damage the remote control.
•• Ensure the remote control is always pointed toward the monitor’s IR receiver.
•• Some features of the remote control may not be supported in certain models.
(POWER) Turns the monitor on or off.
Turns the monitor on.
Turns the monitor off.
Adjusts the brightness of the picture to reduce energy
(INPUT) Selects the input mode.
Used for viewing 3D videos.
Toggles between numerical and alphabetical.
Number and Alphabet buttons
Enters numerical or alphabetical characters depending upon the setting.
Deletes the entered numerical or alphabetical character.
Volume Up/Down Button Adjusts the volume.
Selects the Aspect Ratio mode.
Automatically adjusts picture position and minimizes image instability
(available for RGB input only).
(MUTE) Mutes all sounds.
Adjusts the brightness of the display. PAGE function is not
supported in this model.
Selects the Picture Mode.
(HOME) Activates the Launcher.
Enters the White Balance menu.
(SETTINGS) Accesses the main menus or saves your input and exit menus.
SuperSign menu key.
Navigation Buttons Scrolls through menus or options.
Selects menus or options and confirms your input.
(BACK) Allows you to move back one step in the user interaction function.
Quit all OSD tasks and applications.
Allows you to control various multimedia devices to enjoy
multimedia simply by using the remote control through the SimpLink menu.
Selects the TILE Mode.
When the Picture ID number matches the Set ID number,
you can control whichever monitor you want in multi-display format.
USB Menu Control Buttons Controls media playback.
Trick key May not be supported on some models.
You can connect various external devices to your monitor. Change the input mode and select the external device you
want to connect. For more information about external device connections, see the user manual provided with each
Connecting to a PC
Some of the cables are not provided. This monitor supports the Plug and Play* feature.
* Plug and Play: a feature that enables a PC to recognize devices attached by the user without device configuration or
user intervention when powering up.
External Device Connection
Some of the cables are not provided. Connect a HD receiver, DVD, or VCR player to the monitor and select an
appropriate input mode.
For the best picture and sound quality, connecting external devices to your monitor using HDMI cables is recommended.
•• For the best image quality, using the monitor with HDMI connection is recommended.
•• To comply with the specifications of the product, use a shielded interface cable with ferrite core, such as a HDMI
•• If you turn the monitor on when the set is cold, the screen may flicker. This is normal.
•• Sometimes red, green, or blue spots may appear on the screen. This is normal.
•• Use a High Speed HDMI®/TM cable (shorter than 3 meters).
•• Use a certified cable with the HDMI logo attached. If you do not use a certified HDMI cable, the screen may not
display or a connection error may occur.
•• Recommended HDMI Cable Types
-- High-Speed HDMI®/TM Cable
-- High-Speed HDMI®/TM Cable with Ethernet
•• If you cannot hear any sound in HDMI mode please check your PC settings. Some PCs require you to manually change
the default audio output to HDMI.
•• If you want to use HDMI-PC mode, you must set your PC/DTV to PC mode.
•• You may experience compatibility issues if you use HDMI-PC mode.
•• Make sure the power cable is disconnected.
•• If you connect a gaming device to the monitor, use the cable provided with the gaming device.
•• Do not press the screen with your finger for a prolonged period as this may result in temporary distortion on the
•• Avoid displaying static images on the screen for a long period of time to prevent image retention. Use a screensaver
if possible.
•• A wireless communication device near your monitor can affect the image.
(HOME) →
Using the Input List
No image is displayed.
Is the product power cord connected?
Is the FFC cable properly connected?
Does the “Invalid Format” message
Does the “No Signal” message appear?
•• Check if the power cord is correctly plugged into the power outlet.
•• Make sure the FFC cable is properly connected between the cable
coming out of the panel and signage box.
•• The signal from the PC (Graphics card) is out of the vertical or
horizontal frequency range of the product. Adjust the frequency range
by referring to the Specifications in this manual.
•• The signal cable between PC and product is not connected. Check the
signal cable.
•• Access the input menu to check the input signal.
The “Unknown Product” message appears when the product is connected.
Did you install the driver?
•• Check if the Plug and Play function is supported by referring to the
graphics card user manual.
The screen image looks abnormal.
Is the screen position wrong?
•• Check if the graphics card resolution and frequency are supported by
the product. If the frequency is out of range, set to the recommended
resolution in the (Control Panel → Display → Setting) menu. (The
settings may differ depending on your operating system.)
The screen is displayed abnormally.
•• The proper input signal is not connected to the signal port. Connect
the signal cable that matches with the source input signal.
•• The OLED panel and Signage box are not properly connected. Check
their serial numbers and make sure they match.
Once the serial numbers are matched, unplug the power cord then
reconnect it to run the [Clear Panel Noise] function. (The product will
reboot automatically after it runs.)
You can also run the function in (Settings) → [Display] →
[Advanced Settings] → [OLED Panel Settings] → [Clear Panel Noise].
The audio function does not work.
•• See if the audio cable is connected properly.
•• See if the sound is set properly.
Sound is too dull.
•• Select the appropriate equalizer sound.
Screen color is abnormal.
Screen has poor color resolution (16
•• Set the number of colors to more than 24 bits (true color). Select
(Control Panel → Display → Settings → Color Table) in Windows. (The
settings may differ depending on your operating system.)
Screen color is unstable or mono-colored.
•• Check the connection status of the signal cable. Or, re-insert the PC
graphics card.
Do black spots appear on the screen?
•• Several pixels (red, green, blue, white, or black color) may appear on
the screen, which can be attributable to the unique characteristics of
the OLED panel. This is not a malfunction of the OLED.
The operation does not work normally.
The power suddenly turned off.
•• Is the Timer set?
•• Check the power control settings. Power interrupted.
•• Are the fans functioning properly?
-- View the fan status in HOME → [Information] → [Fan Status].
•• Image sticking may occur when displaying a fixed image for an extended period of time. It is recommended that you
display videos for 18 hours or less per day to decrease the likelihood of image sticking.
•• A few horizontal lines may appear on the screens while running the [Clear Panel Noise] feature (OFF-RS). This is
normal, so there is no need for concern. Turning the power on while the [Clear Panel Noise] feature (OFF-RS) is
operating may cause the product to malfunction. The external speakers connected to the product may make a sound
while you are running the [Clear Panel Noise] feature (OFF-RS).
•• OFF-RS: Removes image sticking through TFT degradation compensation. Runs after 4 hours of use.
JB: Removes image sticking through OLED degradation compensation. Runs after 2000 hours of use.
No sound?
The product specifications below may be changed without prior notice due to upgrade of product functions.
“ ” refers to alternating current (AC), and “
” refers to direct current (DC).
OLED screen
Pixel Pitch
0.630 mm (H) X 0.630 mm (V)
Screen type
Thin Film Transistor (TFT)
OLED Screen
Operating conditions
Daily usage
18 hours (video)
Video signal
Maximum resolution
HDMI/ DisplayPort : 3840 x 2160 @ 30 Hz
-- This may not be supported on some OS or graphics card
HDMI/ DisplayPort : 1920 x 1080 @ 60 Hz
-- This may not be supported on some OS or graphics card
Horizontal frequency
HDMI/ DisplayPort : 30 kHz to 83 kHz
Vertical frequency
HDMI/ DisplayPort : 50 Hz to 60 Hz
Separate Sync/ Digital
Input/ Output ports
Embedded battery
Environmental Conditions Operating Temperature
0 °C to 40 °C
Operating Humidity
10 % to 80 %
Storage Temperature
-20 °C to 60 °C
Storage Humidity
5 % to 85 %
Rated Voltage
AC 100-240 V ~ 50/60 Hz 3.7 A
Power Consumption
On Mode : 309 W (Typ.)
Sleep Mode (HDMI, DisplayPort) : ≤ 3.0 W
Off Mode : ≤ 0.5 W
861.3 X 1406.2 X 13 (mm) / 28.5 (kg)
Display Module
(Width x Height x Depth)
Signage Box
/ Weight
413 x 353 x 57.3 (mm) / 3.16 (kg)
Signage Box
[Unit : mm]
[Unit : mm]
HDMI/ DisplayPort (PC) Support mode
Horizontal frequency (kHz)
Vertical frequency (Hz)
800 x 600
1024 x 768
1280 x 720
1366 x 768
1280 x 1024
1680 x 1050
1920 x 1080
3840 x 2160
Horizontal frequency (kHz)
Vertical frequency (Hz)
HDMI/ DisplayPort (DTV) Support Mode
•• Resolutions available for the Input Label option in HDMI/ DisplayPort input modes.
-- PC resolutions: 1280 x 720 / 60 Hz, 1920 x 1080 / 60 Hz
-- DTV resolutions: 480p, 720p and 1080p
•• Vertical frequency: The product display functions by the screen image changing dozens of times every second like a
fluorescent lamp. The vertical frequency or refresh rate is the number of image displays per second. The unit is Hz.
•• Horizontal frequency: The horizontal interval is the time taken to display one horizontal line. When 1 is divided by
the horizontal interval, the number of horizontal lines displayed every second can be tabulated as the horizontal
frequency. The unit is kHz.
Make sure to read the Safety Precautions before using the
The model and serial number of the product are located on
the back and on one side of the product.
Record them below in case you ever need service.
Temporary noise is normal when powering ON or OFF this
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