LG | THD10STB | Owner's Manual | LG THD11STB Owner's manual

LG THD11STB Owner's manual
OWNER’S MANUAL
WASHING MACHINE
Before beginning installation, read these instructions carefully. This will
simplify installation and ensure that the product is installed correctly
and safely. Leave these instructions near the product after installation
for future reference.
EN
ENGLISH
THD1*STB
MFL67568785
Rev.00_062119
www.lg.com
Copyright © 2019 LG Electronics Inc. All Rights Reserved
TABLE OF CONTENTS
This manual may contain images or content
different from the model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS.............................................................4
IMPORTANT SAFETY INSTRUCTIONS...........................................................4
Disposal of Your Old Appliance (as per e-waste Rules).....................................9
INSTALLATION............................................................................10
Parts.................................................................................................................10
Accessories......................................................................................................10
Specifications................................................................................................... 11
Installation Place Requirements......................................................................12
Connecting the Supply Hose...........................................................................13
Installing the Drain Hose..................................................................................15
Leveling the Appliance.....................................................................................17
Assembling the Anti-Rat Cover (Optional).......................................................17
OPERATION.................................................................................18
Using the Appliance.........................................................................................18
Sorting Laundry................................................................................................19
Adding Cleaning Products...............................................................................20
Control Panel...................................................................................................22
Washing Programme.......................................................................................24
Option Programme...........................................................................................26
Manual Washing..............................................................................................28
Special Functions.............................................................................................29
SMART FUNCTIONS...................................................................30
Using LG SmartThinQ Application...................................................................30
Using Smart Diagnosis™.................................................................................33
MAINTENANCE............................................................................34
Cleaning the Washing Machine.......................................................................34
Cleaning the Water Inlet Filter..........................................................................35
Cleaning the Drain Pump Filter (Optional).......................................................35
Caution on Freezing During Winter..................................................................36
TROUBLESHOOTING.................................................................37
Diagnosing Problems.......................................................................................37
Error Messages................................................................................................41
WARRANTY..................................................................................43
SAFETY INSTRUCTIONS
EN
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the
appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product, follow
basic precautions, including the following:
Children in the Household
This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for
their safety. Children should be supervised to ensure that they do not
play with the appliance.
4
EN
Installation
•• Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.
•• This appliance should only be transported by two or more people
holding the appliance securely.
•• Tighten the drain hose to avoid separation.
•• If the power cord is damaged or the hole of the socket outlet is loose,
do not use the power cord and contact an authorized service centre.
•• Make sure the plug is completely pushed into the outlet.
•• Do not install the appliance in a damp and dusty place. Do not install
or store the appliance in any outdoor area, or any area that is subject
to weathering conditions such as direct sunlight, wind, or rain or
temperatures below freezing.
•• Ventilation openings must not be obstructed by a carpet.
•• Do not plug the appliance into multiple socket outlets or extension
power cable.
•• This appliance must be grounded. In the event of malfunction or
breakdown, grounding will reduce the risk of electric shock by
providing a path of least resistance for electric current.
•• This appliance is equipped with a power cord having an equipmentgrounding conductor and a grounding power plug. The power plug
must be plugged into an appropriate socket outlet that is installed and
grounded in accordance with all local codes and ordinances.
•• Improper connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance is
properly grounded.
•• Do not modify the power cord provided with the appliance.
5
EN
Operation
•• Do not use a sharp object like drill or pin to press or separate an
operation unit.
•• Keep the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.
•• Do not put animals, such as pets into the appliance.
•• Do not leave the appliance door open. Children may hang on the
door or crawl inside the appliance, causing damage or injury.
•• Use new hose or hose-set supplied with the appliance. Reusing old
hoses can cause a water leak and subsequent property damage.
•• Turn off water taps to relieve pressure on hoses and valves and
to minimize leakage if a break or rupture should occur. Check the
condition of the fill hoses; they may need replacement after 5 years.
•• Never reach into the appliance while it is operating. Wait until the
drum has completely stopped.
•• Do not put in, wash or dry articles that have been cleaned in, washed
in, soaked in, or spotted with combustible or explosive substances
(such as waxes, wax removers, oil, paint, gasoline, degreasers,
drycleaning solvents, kerosene, petrol, spot removers, turpentine,
vegetable oil, cooking oil, acetone, alcohol, etc.). Improper use can
cause fire or explosion.
•• In case of flood, disconnect the power plug and contact the LG
Electronics customer information centre.
•• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide, air
freshener, cosmetics, etc.) near the appliance.
•• If there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately.
•• If the drain hose or inlet hose is frozen during winter, use it only after
thawing.
•• Keep all washing detergents, softener and bleach away from children.
•• Do not touch the power plug or the appliance controls with wet hands.
•• Do not bend the power cable excessively or place a heavy object on
it.
6
EN
•• Do not put your hand, foot or anything under the washing machine
while the washing machine is in operation.
•• The hands shall not be inserted into running water-extracting drum.
•• Make sure that drainage is working properly. If water is not drained
properly, your floor may get flooded.
•• If, during spinning, opening the door does not stop the drum within
about 15 seconds, immediately discontinue operating the appliance
and contact your dealer or LG Electronics service centre.
•• Do not use a plug socket and wiring equipment for more than their
rated capacity.
•• When the air temperature is high and the water temperature is low,
condensation may occur and thus wet the floor.
•• Wipe off dirt or dust on the contacts of the power plug.
•• Under certain conditions hydrogen gas may be produced in a water
heater that has not been used for two weeks or more. Hydrogen
gas can be explosive under these circumstances. If the HOT water
has not been used for two weeks or more, prevent the possibility
of damage or injury by turning on all Hot water taps and allowing
them to run for several minutes. Do this before using any electrical
appliance which is connected to the HOT water system. This simple
procedure will allow any built-up hydrogen gas to escape. Since the
gas is flammable, do not smoke or use an open flame or appliance
during this process.
7
EN
Maintenance
•• Remove the power plug when you clean the appliance.
•• Securely plug the power plug in the socket outlet after completely
removing any moisture and dust.
•• Do not spray water inside or outside the appliance to clean it.
•• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the socket outlet.
•• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
Disposal
•• Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.
•• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
•• Remove the door before disposing of or discarding this appliance to
avoid the danger of children or small animals getting trapped inside.
For One Valve Model
•• Do not connect to hot water supply.
8
EN
Disposal of Your Old Appliance (as per e-waste Rules)
•• When this crossed out wheeled bin symbol is depicted on the product and its operator’s
manual, it means the product is covered by the e-waste Management and Handling
Rules, 2011 and are meant to be recycled, dismantled, refurbished or disposed off.
•• Do’s
−− a. The product is required to be handed over only to the authorized recycler for
disposal.
−− b. Keep the product in isolated area, after it becomes non-functional/unrepairable so
as to prevent its accidental breakage.
•• Don’t
−− a. The product should not be opened by the user himself/herself, but only by
authorized service personnel.
−− b. The product is not meant for re-sale to any unauthorized agencies/scrap dealer/
kabariwalah.
−− c. The product is not meant for mixing into household waste stream.
−− d. Do not keep any replaced spare part(s) from the product in exposed area.
•• Any disposal through unauthorized agencies/person will attract action under Environment
(Protection) Act 1986.
•• This product is complied with the requirement of Hazardous Substances as specified
under Rule 13 (1) & (2) of the E-Waste (Management & Handling) Rules, 2011.
•• To locate a nearest collection centre or call for pick-up (limited area only) for disposal of
this appliance, please contact Toll Free No. 1800-315-9999 / 1800-180-9999 for details.
All collection centre and pick up facilities are done by third parties with LG Electronics
India Pvt. Ltd. Merely as a facilitator. For more detailed information , please visit : http://
www.lge.com/in
9
INSTALLATION
EN
Parts
1
Door
2
Tempered Glass
3
Dispenser Drawer
4
Bleach Dispenser
5
Drum
6
Leveling Feet
7
Drain hose
8
Water Supply Hose
•• Appearance and specifications may change without notice to improve the quality of the product.
Accessories
10
or
or
or
Tie strap (Optional)
2 water supply hoses
(Hot + Cold)
Drain hose
Anti-rat cover
(Optional)
Screw for Anti-rat cover
(Optional)
EN
Specifications
Model
THD10STB
THD11STB
Power Supply
220 - 240V~, 50 Hz
Size
540 mm (W) x 540 mm (D) x 945 mm (H)
Product Weight
38 kg
Allowable Water Pressure
30 - 800 kPa
Max. Capacity
10 kg
11 kg
THD12STB
12 kg
•• Appearance and specifications may change without notice to improve the quality of the product.
11
EN
Installation Place
Requirements
Location
10 cm
2 cm
2 cm
Level floor : Allowable slope under the entire
appliance is 1°.
Power outlet : Must be within 1.5 meters of either
side of the location of the appliance.
•• Do not overload the outlet with more than one
appliance.
Additional Clearance : For the wall, 10 cm: rear/2
cm: right & left side.
•• Do not place or store laundry products on top of
the appliance at any time. These products may
damage the finish or controls.
WARNING
•• The plug must be plugged into an appropriate
outlet that is properly installed and grounded in
accordance with all local codes and ordinances.
Positioning
•• Install the appliance on a flat hard floor.
•• Make sure that air circulation around the
appliance is not impeded by carpets, rugs, etc.
•• Never try to correct any unevenness in the
floor with pieces of wood, cardboard or similar
materials under the appliance.
12
•• If it is impossible to avoid positioning the
appliance next to a gas cooker or coal burning
stove, an insulation (85x60 cm) covered with
aluminum foil on the side facing the cooker
or stove must be inserted between the two
appliances.
•• Do not install the appliance in rooms where
freezing temperatures may occur. Frozen hoses
may burst under pressure. The reliability of
the electronic control unit may be impaired at
temperatures below freezing point.
•• Ensure that when the appliance is installed, it is
easily accessible for an engineer in the event of
a breakdown.
•• If the appliance is delivered in winter and
temperatures are below freezing, place the
appliance at room temperature for a few hours
before putting it into operation.
WARNING
•• This equipment is not designed for maritime
use or for use in mobile installations such as
caravans, aircraft etc.
Electrical Connection
•• Do not use an extension cord or double adapter.
•• Always unplug the appliance and turn off the
water supply after use.
•• Connect the appliance to an earthed socket in
accordance with current wiring regulations.
•• The appliance must be positioned so that the
plug is easily accessible.
•• Repairs to the appliance must only be carried
out by qualified personnel. Repairs carried out
by inexperienced persons may cause injury
or serious malfunctioning. Contact your local
service centre.
EN
Connecting the Supply
Hose
•• Before connecting the water supply hose to the
water tap, check the hose type and then choose
the correct instruction.
•• The water supply hose supplied may vary from
country to country. Make sure to connect the
blue supply hose to the COLD water tap, and
the orange supply hose to the HOT water tap.
•• Water supply pressure must be between 30 kPa
and 800 kPa (0.3 - 8.0 kgf / cm²).
•• Do not overtighten the water supply hose.
•• If the water supply pressure is more than
800 kPa, a decompression device should be
installed.
•• Periodically check the condition of the hose and
replace the hose if necessary.
Checking the Rubber Seal on the
Supply Hose
Two rubber seals are supplied with the water
supply hoses. They are used for preventing
water leaks. Make sure the connection to taps is
sufficiently tight.
Connecting Hose to Water Tap
Connecting Screw-Type Hose to Tap
with Thread
Screw the hose connector onto the water supply
tap.
Connecting Screw-Type Hose to Tap
Without Thread
1
Loose the four fixing screws.
Upper
connector
Rubber
seal
Fixing screw
Hose connector
Rubber seal
2
Remove the guide plate if the tap is too large
to fit the adapter.
Guide plate
Hose connector
Rubber seal
13
EN
3
Push the adapter onto the end of the tap
so that the rubber seal forms a watertight
connection. Tighten the four fixing screws.
2
Remove the guide plate if the tap is too large
to fit the adapter.
Guide plate
4
Push the supply hose vertically upwards
so that the rubber seal within the hose can
adhere completely to the tap and then tighten
it by screwing it to the right.
3
Push the adapter onto the end of the tap
so that the rubber seal forms a watertight
connection. Tighten the four fixing screws and
the adapter ring plate.
4
Pull the connector latch plate down, push the
supply hose onto the adapter, and release the
connector latch plate. Make sure the adapter
locks into place.
Plate
Supply
hose
Connecting One Touch Type
Hose to Tap Without Thread
1
Latch plate
Unscrew the adapter ring plate and loose the
four fixing screws.
Ring plate
NOTE
•• After connecting the supply hose to the water
tap, turn on the water tap to flush out foreign
substances (dirt, sand, sawdust, and etc.) in the
water lines. Let the water drain into a bucket,
and check the water temperature.
14
EN
Connecting Hose to Appliance
Attach the hot water line to the hot water inlet on
the back of the washing machine. Attach the cold
water line to the cold water inlet on the back of the
washing machine.
NOTE
•• After completing connection, if water leaks from
the hose, repeat the same steps. Use the most
conventional type of tap for the water supply.
In case the tap is square or too big, remove
the guide plate before inserting the tap into the
adaptor.
Installing the Drain Hose
Before connecting the drain hose, check your drain
hose model and choose the correct instruction.
Pump Model
•• The drain hose should not be placed higher than
120 cm above the floor. Water in the washing
machine may not drain or may drain slowly.
•• Securing the drain hose correctly will protect the
floor from damage due to water leakage.
•• If the drain hose is too long, do not force it
back into the washing machine. This will cause
abnormal noise.
•• When installing the drain hose to a sink, secure
it tightly with string.
Laundry tub
Hose
retainer
0.9 - 1.2 m
Tie strap
0.9 - 1.2 m
NOTE
•• The discharge height should be approximately
0.9 - 1.2 m from the floor.
15
EN
Non-pump Model
Positioning the Drain Hose
1
•• The length of the drain hose should not exceed
3 m.
•• Do not place the drain hose on a threshhold of
6 cm or more.
Push the elbow hose toward the body of the
washing machine.
max. 3 m
max. 6 cm
2
To change the direction of the hose, pull out
the elbow hose and change the direction.
Repeat Step 1.
•• Make sure the drain hose is not kinked.
•• The outlet of the drain hose should not be
submerged in water.
•• Make sure the drain hose is not kinked.
16
EN
Leveling the Appliance
If the floor is uneven, turn the adjustable feet as
required (Do not insert pieces of wood etc. under
the feet). Make sure that all four feet are stable
and resting on the floor and then check that the
appliance is perfectly level.
Diagonal Check
When pushing down the edges of the appliance
top plate diagonally, the appliance should not
move up and down at all (Check both directions). If
the appliance rocks when pushing the machine top
plate diagonally, adjust the feet again.
Assembling the Anti-Rat
Cover (Optional)
Insert the Anti-Rat cover to the assembling hole
from the front or back of the washing machine.
Type 1
Type 2
NOTE
•• Timber or suspended type flooring may
contribute to excessive vibration and unbalance.
•• If the washing machine is installed on a raised
platform, it must be securely fastened in order to
eliminate the risk of falling off.
•• If the washing machine is installed on a uneven,
weak or tilted floor causing excessive vibration,
spin failure or “UE” error can occur. It must be
placed on a firm and level floor to prevent spin
failure.
17
OPERATION
Using the Appliance
EN
4
Before the first wash, select a washing programme
(Normal, add a half load of detergent), allow the
washing machine to wash without clothing. This
will remove residue and water from the drum that
may have been left during manufacturing.
1
Choose the desired wash programme.
•• Press the Program button repeatedly until
the desired programme is selected.
Sort laundry and load items.
•• Sort laundry by fabric type, soil level, colour
and load size as needed. Open the door
and load items into the washing machine.
5
Begin programme.
•• Press the Start/Pause button to begin the
programme. The washing machine will
agitate briefly without water to measure the
weight of the load. If the Start/Pause button
is not pressed within 60 minutes, the
washing machine will shut off and all
settings will be lost.
2
Add cleaning products and/or detergent and
softener.
•• Add the proper amount of detergent to the
detergent dispenser drawer. If desired, add
bleach or fabric softener to the appropriate
areas of the dispenser.
3
Turn on the washing machine.
•• Press the Power button to turn on the
washing machine.
6
End of programme.
•• When the programme is finished, a melody
will sound. Immediately remove your
clothing from the washing machine to
reduce wrinkling.
NOTE
•• The Auto Restart function allows the programme
to restart by itself in case of power failure. lt
resumes from the stage where it stopped.
18
EN
3
Sorting Laundry
1
Look for a care label on your clothes.
•• This will tell you about the fabric content of
your garment and how it should be washed.
•• Symbols on the care labels.
[Wash temperature]
[Normal machine wash]
[Permanent press]
[Delicate]
Caring before loading.
•• Combine large and small items in a load.
Load large items first.
•• Large items should not be more than half
the total wash load. Do not wash single
items. This may cause an unbalanced load.
Add one or two similar items.
•• Check all pockets to make sure that they
are empty. Items such as nails, hair clips,
matches, pens, coins and keys can damage
both your washing machine and your
clothes.
[Hand wash]
[Do not wash]
2
Sorting laundry.
•• To get the best results, sort clothes into
loads that can be washed with the same
wash cycle.
•• Different fabrics need to be washed at
varying temperatures and spin speeds.
•• Always sort dark colours from pale colours
and whites. Wash separately as dye and lint
transfer can occur causing discolouration of
white and pale garments. If possible, do not
wash heavily soiled items with lightly soiled
ones.
−− Soil (Heavy, Normal, Light) :
Separate clothes according to amount of
soil.
−− Colour (White, Lights, Darks):
Separate white fabrics from coloured
fabrics.
−− Lint (Lint producers, Collectors):
Wash lint producers and lint collectors
separately.
•• Close zippers, hooks and strings to make
sure that these items don’t snag on other
clothes.
•• Pre-treat dirt and stains by brushing a small
amount of detergent dissolved water onto
stains to help lift dirt.
CAUTION
•• Do not wash or spin any item labeled or known
to be water-proof or water-resistant, even if the
product care label on the item permits machine
washing. Failure to follow these instructions
could result in severe damage to your laundry,
your washing machine and/or property damage
as a result of abnormal vibration of the washing
machine.
−− Examples of water-proof or water-resistant
items include certain mattress pads, mattress
covers, rain gear, camping gear, skiing
apparel, outdoor gear and similar items.
19
EN
Adding Cleaning Products
Detergent Dosage
•• Detergent should be used according to the
instruction of the detergent manufacturer and
selected according to type, colour, soiling of the
fabric and washing temperature.
•• If too much detergent is used, too many suds
can occur and this will result in poor washing
results or cause heavy load to the motor.
•• If you wish to use liquid detergent follow
the guidelines provided by the detergent
manufacturer.
•• You can pour liquid detergent directly into the
main detergent drawer if you are starting the
cycle immediately.
•• Do not use liquid detergent if you are using
Time Delay, or if you have selected
Pre Wash+ Normal, as the liquid may harden.
•• If too many suds occur, reduce the detergent
amount.
•• Detergent usage may need to be adjusted for
water temperature, water hardness, size and
soil level of the load. For best results, avoid
oversudsing.
•• Refer to the label of the clothes, before
choosing the detergent and water temperature.
•• When using the washing machine, use
designated detergent for each type of clothing
only:
−− General powdered detergents for all types
of fabric
−− Powdered detergents for delicate fabric
−− Liquid detergents for all types of fabric or
designated detergents only for wool
•• For better washing performance and whitening,
use detergent with the general powdered
bleach.
•• Detergent is flushed from the dispenser at the
beginning of the cycle.
•• Dilute liquid detergent with water and pour into
the drum, start the cycle.
•• Using liquid detergent without diluting, or leaving
laundry for a long time after pouring diluted
liquid detergent into the drum might cause
damage, bleaching or discoloration of cloth.
20
NOTE
•• Do not let the detergent harden. Doing so may
lead to blockages, poor rinse performance or
odour.
•• Full load : According to manufacturer’s
recommendation.
•• Part load : 3/4 of the normal amount
•• Minimum load : 1/2 of full load
Adding Detergent
•• Follow the detergent package directions.
Using too little detergent is a common cause of
laundry problems. Use more detergent if you
have hard water, large loads, greasy or oily soils
or lower water temperature.
•• Soap flakes or granulated soap powders should
not be used in your washing machine. When
washing woolens, remember to use detergent
suitable for washing woolens.
NOTE
•• Too much detergent, bleach or softener may
cause an overflow.
EN
Adding Fabric Softener
Adding Liquid Bleach
•• Do not exceed the maximum fill line. Overfilling
can cause early dispensing of the fabric
softener, which may stain clothes. Close the
dispenser drawer slowly.
•• Check clothing care label for special instructions
and separate the laundry to be bleached.
•• Dilute liquid chlorine bleach.
•• Measure the recommended amount of liquid
bleach carefully following instructions on the
bottle.
•• Before starting the washing machine, pour the
measured amount of bleach directly into the
bleach dispenser. Avoid splashing or overfilling.
Powdered bleach should be mixed with water
before being poured into the dispenser.
•• Do not leave the fabric softener in the detergent
drawer for more than 2 days (Fabric softener
may harden).
•• Softener will automatically be added during the
last rinse cycle.
•• Do not open the drawer when water is being
supplied.
•• Solvents (benzene, etc.) should not be used.
NOTE
•• Do not pour fabric softener directly on the
clothes.
NOTE
•• Never pour undiluted liquid bleach directly onto
clothes or into the wash basket. This may cause
change of color or damage the laundry.
•• Do not pour powdered bleach into the bleach
dispenser.
21
EN
Control Panel
For Steam Models
1
Power Button
•• Press the Power button to turn the
washing machine on.
•• The appliance will automatically turn off
once a certain time has passed after the
wash has completed.
2
Start/Pause Button
•• Press the Start/Pause button to start the
wash cycle or pause the wash cycle.
•• If a temporary stop of the wash cycle is
needed, press the Start/Pause button.
NOTE
•• For customer safety, the door will be
locked automatically during operation.
If there are additional laundry to put in,
press Start/Pause to unlock.
•• Press Start/Pause button again to resume
operation.
22
3
Program Button
•• Programmes are available according to
laundry type.
•• Lamp will light up to indicate the selected
programme.
4
Option Button
•• Press buttons to select the desired
options.
5
Display
•• The display shows the settings, estimated
time remaining, options, and status
messages. When the product is turned
on, the default settings in the display will
illuminate.
•• The process lamp will remain prior to it
beginning. The process lamp will blink
during that process, and the lamp will then
turn off when that process has completed.
EN
For Non-Steam Models
1
Power Button
•• Press the Power button to turn the
washing machine on.
•• The appliance will automatically turn off
once a certain time has passed after the
wash has completed.
2
Start/Pause Button
•• Press the Start/Pause button to start the
wash cycle or pause the wash cycle.
•• If a temporary stop of the wash cycle is
needed, press the Start/Pause button.
NOTE
•• For customer safety, the door will be
locked automatically during operation.
If there are additional laundry to put in,
press Start/Pause to unlock.
•• Press Start/Pause button again to resume
operation.
3
Program Button
•• Programmes are available according to
laundry type.
•• Lamp will light up to indicate the selected
programme.
4
Option Button
•• Press buttons to select the desired
options.
5
Display
•• The display shows the settings, estimated
time remaining, options, and status
messages. When the product is turned
on, the default settings in the display will
illuminate.
•• The process lamp will remain prior to it
beginning. The process lamp will blink
during that process, and the lamp will then
turn off when that process has completed.
23
EN
Washing Programme
Wash cycles are designed for the best wash
performance for each type of load. Select the
programme that best matches the load contents
for maximum wash performance and fabric care.
Press the Program button to select the desired
programme. When you select a wash programme,
the light for the corresponding wash programme
will turn on.
Normal
Use this programme to wash normal loads.
The built-in sensor detects the size of the
load, calculating wash, rinse and, spin settings
accordingly.
•• If water or wet laundry is already in the drum
before starting, the water level will be increased.
•• For lightweight bulky loads, the water level may
be too low and should be increased manually.
Whitening (for steam models)
Use this programme to remove stains efficiently.
Water will be heated up to about 40 °C under this
programme for the best washing result.
•• This programme uses more warm water
than other programmes as it has higher set
temperature for heating.
•• Stains that can be easily removed with this
programme are coffee, soda, juice, soy sauce
etc.
•• If only cold water is connected, it takes longer
laundry time as heating time lengthens.
•• While heating, there might be water drops at the
glass of the door due to humidity differences.
Wipe it after laundry as this is normal
phenomenon.
•• Be careful as the exterior of the machine is hot
by heating.
•• This programme’s recommended laundry
amount is under 3.5 kg.
24
Allergy Care (for steam models)
This programme is a powerful, high temperature
programme designed specifically to reduce certain
allergens.
•• Stains that can be easily removed with this
programme are milk, blood, sebum, egg.
•• If only cold water is connected, it takes longer
laundry time as heating time lengthens.
•• While heating, there might be water drops at the
glass of the door due to humidity differences.
Wipe it after laundry as this is normal
phenomenon.
•• Be careful as the exterior of the machine is hot
by heating.
•• Due to higher water temperatures used, this
programme is not recommended for wool, silk,
leather, or any other delicates or temperature
sensitive items.
•• This programme’s recommended laundry
amount is under 2.5 kg.
Smart Rinse
Use this programme to increase rinsing
performance. This would include underwear and
baby clothes. If someone has sensitive skin or skin
trouble, use this programme.
Quick Wash
Use this programme to wash lightly soiled clothes
for a short time.
•• This programme’s recommended laundry
amount is under 2.5 kg.
Towels
Use this programme to wash bath towels,
bathrobes, hand towels etc.
•• To wash bulky loads, increase the water level
manually to reduce linting and detergent
residue.
EN
Pre Wash+ Normal
Delicates
Use this programme to pretreat immediate stain
without handwash. It is necessary for clothes
which could smell bad without prompt laundry.
Use this programme to wash delicate fabrics such
as lingerie and woolens. Before washing, check
the care label for the washing instructions.
•• This programme uses a slow spin to extract
water from laundry, so the laundry has more
moisture than normal.
•• Only cold water will be used for this programme
as hot water may damage laundry.
Duvet
Use this programme to wash a blanket or
bedclothes with hand wash sign.
•• Cashmere bedclothes, acrylic blanket, mixed
spinning blanket, woolen blanket, infilling
(polyester 101), and bed sheet might be
damaged by floating. Please purchase a
separate laundry net to wash.
•• Separate bed clothes from general clothes. It
might cause laundry to askew and results in
abnormal washing.
•• Spin dry might take longer to spread out laundry
if bedclothes are lumped to a side.
•• Never wash an electric blanket and a carpet. It
cause damage to a laundry machine and the
laundry.
•• Please use a laundry net to soak and sink
bedclothes that are easily inflated. It might
cause damage to laundry and machine parts if
inflated.
•• Regardless of its size, we recommend to wash
one by one. If two bedclothes with different
materials are washed at a time, it might cause
abnormal spin dry due to imbalance.
NOTE
•• Hang or lay flat to dry your delicates.
School Care
Use this programme to wash school uniform.
•• This programme has a longer washing time than
the Normal programme.
•• To reduce noise in spinning, this programme
uses a slow spin to extract water from the
clothes, so the clothes will have more moisture
than normal.
NOTE
•• How to put a blanket into the drum
Below this line
25
EN
Option Programme
Water Level
•• Press the Water Level button to adjust water
level.
•• It can be changed during operation.
•• This machine detects the quantity of laundry
automatically, then sets Water Level. It may be
necessary to increase the water level manually
when washing bulky light weight clothes.
•• When you select a wash programme, the
Water Level will be shown on the control panel.
•• When Water Level is automatically detected, it
may differ depending on the quantity of laundry
even though the same Water Level is indicated
on the control panel.
Wash
Spin
•• Press the Spin button to change spin strength.
•• Press Start/Pause button to indicate remaining
time.
To use the Air Dry function
•• When you select Air Dry, you can reduce the
drying time by minimizing the moisture in the
laundry.
•• Press the Spin button for 3 seconds to select
and press the Power button to deselect.
NOTE
•• Always keep the laundry amount to 2 kg or less
and make sure to spread it out evenly.
•• Select 60 minutes for cotton laundry and 120
minutes for synthetic fiber laundry for effective
moisture removal.
•• Press the Wash button to change laundry time.
•• Adjusting the wash level setting will modify the
cycle times and/or wash actions. Press the
Wash button until the desired wash level is
selected.
Steam (for steam models)
Rinse
Strong Wave (for non-steam
models)
•• Press the Rinse button to change the number
of rinses.
Intensive Rinse
•• Use Intensive Rinse to remove detergents more
effectively.
NOTE
•• Selectable options will differ depending on
selected programme.
26
•• Press the Steam button to use steam.
•• Steam is automatically selected under the
Allergy Care programme.
•• Press the Strong Wave button to control water
wave.
•• Initially set at “medium” but will not be
indicated. To control wave power, press the
Strong Wave button.
Turbo Wash™
•• Press the Turbo Wash™ button to save time
and energy with jet spray.
EN
Soak
Buzzer
•• Soak can be selected to wash heavily soiled
laundry by soaking in water for some time to
remove dirt and grime.
•• If you want to use the washing machine without
the alarm signal sounds, press the Buzzer
button to allow you to select On or Off.
•• Default setting is On.
1
2
3
4
Press the Power button.
5
Press the Start/Pause button.
Select a washing programme.
Press the Soak button to set time required.
Tub Dry
Press each of Rinse and Spin button to
select the number of Rinse and Spin.
•• Press the Tub Dry button to dry the empty tub
after a wash.
Time Delay
•• You can set a Time Delay so that the washing
machine will start automatically and finish after a
specified time interval.
1
2
3
Press the Power button.
4
Press the Start/Pause button.
Select a washing programme.
Press the Time Delay button to set the
required Delay time.
NOTE
•• The Time Delay is the time to the end of the
programme, not the start. The actual running
time may vary due to water temperature, wash
load and other factors.
•• Reservation can be made up to 18 hours by
1-hour interval up to 3 - 12 hours and 2-hour
interval for 12 - 18 hours.The Time Delay cannot
be set for less than 3 hours.
•• To cancel the Time Delay function, press
Time Delay button repeatedly until the
reservation is canceled or press the Power
button to turn off and on power.
27
EN
Manual Washing
When you need a Rinse/Spin, Spin, Rinse, or Wash cycle only, these can be set manually.
Rinse, Spin
Spin only
Rinse only
Wash only
or
Press the Power button.
1
2
Press the Rinse button.
3
4
Rinse and Spin are
automatically selected.
Press the Rinse and
Spin buttons to adjust
the number of rinses
and spin times.
5
Press the Spin button.
Press the Rinse button. Press the Wash button.
Press the Spin button
to adjust spin duration.
Press the Spin button
until the spin function is
canceled.
Press the Rinse button
to adjust the number of
rinses.
Rinse and Spin are
automatically selected.
Press the Rinse and Spin
buttons until the rinse
and spin functions are
canceled.
Press the Start/Pause button.
NOTE
•• When a Wash, Wash/Rinse or Rinse only option is selected, the water will not be drained out after the
wash is completed. If you wish to drain the water, select Spin only.
•• If Rinse only is selected, the process will start from the inlet water being supplied.
•• If you do not choose anything for Water Level, the Water Level is set automatically.
28
EN
Special Functions
Child Lock
Use this option to disable the controls. This feature
can prevent children from changing programmes
or operating the appliance.
Locking the Control Panel
1
Press and hold the Water Level and Spin
buttons simultaneously for 3 seconds.
2
‘ ’ and the remaining time are alternatively
shown on the display while they are locked.
•• When the Child Lock is set, all buttons are
locked except the Power button.
NOTE
•• Turning off the power will not reset the child lock
function. You must deactivate child lock before
you can access any other functions.
•• To see the remaining time for each process,
press one of the Wash, Rinse and Spin buttons.
The remaining time for each process will appear
for about 1 second.
Unlocking the Control Panel
Press and hold the Water Level and Spin buttons
simultaneously for 3 seconds.
•• A beeper will sound and the remaining time for
the current programme will reappear on the
display.
29
SMART FUNCTIONS
Using LG SmartThinQ
Application
Things to check before using LG
SmartThinQ
•• For appliances with the
1
or
logo
Check the distance between the appliance
and the wireless router (Wi-Fi network).
•• If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a long
time to register or installation may fail.
2
Turn off the Mobile data or Cellular Data on
your smartphone.
•• For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.
3
30
Connect your smartphone to the wireless
router.
EN
NOTE
•• To verify the Wi-Fi connection, check that
Wi-Fi
icon on the control panel is lit.
•• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
•• LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
•• If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far from
the router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
•• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
•• The network connection may not work properly
depending on the Internet service provider.
•• The surrounding wireless environment can
make the wireless network service run slowly.
•• The appliance cannot be registered due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.
•• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
•• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
•• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
•• If the security protocol of the router is set to
WEP, you may fail to set up the network. Please
change it to other security protocols (WPA2 is
recommended) and register the product again.
EN
Installing LG SmartThinQ
Search for the LG SmartThinQ application from the
Google Play Store or Apple App Store on a smart
phone. Follow instructions to download and install
the application.
Wi-Fi Function
•• For appliances with the
or
logo
Communicate with the appliance from a smart
phone using the convenient smart features.
NOTE
•• If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the LG SmartThinQ
application and register it again.
•• The application is subject to change for
appliance improvement purposes without notice
to users.
•• Functions may vary by model.
Washer Cycle (Remote Start,
Download Cycle)
Set or download any preferred cycle and operate
by remote control.
Tub Clean Coach
This function shows how many cycles remain
before It is time to run the Tub Clean programme.
Energy Monitoring
Check the energy consupmtion of the recently
used cycles and monthly average.
Smart Diagnosis™
This function provides useful information for
diagnosing and solving issues with the appliance
based on the pattern of use.
Settings
Various functions are available.
Push Alert
Turn on the Push Alerts to receive appliance status
notifications. The notifications are triggered even if
the LG Smart ThinQ application is off.
31
EN
Using Washer Cycle
Remote Start
Use a smart phone to control your appliance
remotely. You can also monitor your cycle
operation so you know how much time is left in the
cycle.
To Use Remote Start:
1
2
3
Press the Power button.
4
Start a cycle from the LG Smart ThinQ
application on your smart phone.
Put the laundry in drum.
Press and hold Remote Start button for 3
seconds to enable Remote Start function.
NOTE
•• Once the Remote Start mode is enabled, you
can start a cycle from the LG Smart ThinQ
smartphone application. If the cycle is not
started, the machine will wait to start the cycle
until it is turned off remotely from the application
or the Remote Start mode is disabled.
•• When Remote Start is turned on, the door is
automatically locked.
To Disable Remote Start:
When the Remote Start is activated, press and
hold Remote Start button for 3 seconds.
Download Cycle
Download new and special cycles that are not
included in the basic cycles on the appliance.
Appliances that have been successfully registered
can download a variety of specialty cycles specific
to the appliance.
Only one cycle can be stored on the appliance at
a time.
Once cycle download is completed in the
appliance, the product keeps the downloaded
cycle until a new cycle is downloaded.
32
Wireless LAN Module Specifications
Model
Frequency
Range
Output
Power(Max.)
LCW-004
2412 - 2472 MHz
IEEE 802.11 b : 17.82 dBm
IEEE 802.11 g : 17.72 dBm
IEEE 802.11 n : 16.61 dBm
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained
in this product, please visit http://opensource.lge.
com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices
are available for download.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to opensource@lge.com. This offer is valid for a
period of three years after our last shipment of this
product. This offer is valid to anyone in receipt of
this information.
Smart Diagnosis™ Using a Smart
Phone
•• For appliances with the
or
logo
Use this function if you need an accurate diagnosis
by an LG Electronics customer information centre
when the appliance malfunctions or fails.
Smart Diagnosis™ can not be activated unless the
appliance is connected to power. If the appliance
is unable to turn on, then troubleshooting must be
done without using Smart Diagnosis™.
EN
Using Smart Diagnosis™
Smart Diagnosis™ Through the
Customer Information Centre
•• If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive the
best Smart Diagnosis™ service.
Use this function if you need an accurate diagnosis
by an LG Electronics customer information center
when the appliance malfunctions or fails. Use this
function only to contact the service representative,
not during normal operation.
1
Press the Power button to turn on the
washing machine. Do not press any other
buttons.
2
When instructed to do so by the call centre,
place the mouthpiece of your phone close to
the Smart Diagnosis™ icon.
x.
Ma
mm
0
1
3
Press and hold the Tub Dry button for 3
seconds.
4
Keep the phone in place until the tone
transmission has finished. Time remaining for
data transfer is displayed.
•• For best results, do not move the phone
while the tones are being transmitted.
•• If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
5
Once the countdown is over and the tones
have stopped, resume your conversation with
the call centre agent, who will then be able to
assist you using the information transmitted
for analysis.
NOTE
•• The Smart Diagnosis™ function depends on the
local call quality.
•• The communication performance will improve
and you can receive better service if you use the
home phone.
33
MAINTENANCE
WARNING
•• Unplug the washing machine before cleaning to
avoid the risk of electric shock. Failure to follow
this warning may result in serious injury, fire,
electric shock, or death.
•• Never use harsh chemicals, abrasive cleaners,
or solvents to clean the washing machine. They
may damage the finish.
Cleaning the Washing
Machine
Care After Wash
•• If you always use COLD water, we recommend
that a WARM or HOT wash be used at regular
intervals e.g. every 5th wash should be at least
a WARM one.
•• Turn off taps to prevent the chance of flooding
should a hose burst.
•• Always unplug the power cord after use.
•• After the cycle is finished, wipe the door and the
inside of the door seal to remove any moisture.
•• Leave the door open to dry the drum interior.
•• Wipe the body of the washing machine with a
dry cloth to remove any moisture.
Cleaning the Exterior
Proper care of your washing machine can extend
its life.
Exterior:
•• Immediately wipe off any spills.
•• Wipe with a damp cloth.
•• Do not press the surface or the display with
sharp objects.
Dispenser Drawer:
Detergent and fabric softener may build up in the
dispenser drawer. Remove the drawer and inserts
and check for buildup once or twice a month.
34
EN
Tub Clean
Tub Clean is a special cycle to clean the inside of
the washing machine. Perform this cycle regularly.
1
Remove any clothing or items from the
washing machine.
2
Open the dispenser drawer and add
antilimescale to the main wash compartment.
3
Close the dispenser drawer slowly. Close the
door.
4
Press the Program button to select
Tub Clean.
5
6
Press the Start/Pause button to start.
After the cycle is complete, leave the door
open to allow the washing machine door
opening, flexible gasket and door glass to dry.
CAUTION
•• Children should be supervised if leaving the
washing machine’s door open.
NOTE
•• Do not add any detergent to the detergent
dispenser drawer. Excessive suds may generate
and leak from the washing machine.
EN
Cleaning the Water Inlet
Filter
Cleaning the Drain Pump
Filter (Optional)
•• Turn off the supply taps to the machine if the
washing machine is to be left for any length of
time (e.g. holiday), especially if there is no floor
drain (gully) in the immediate vicinity.
•• ’ ’ error message will be displayed on the
control panel when water is not entering the
detergent drawer.
•• If water is very hard or contains traces of lime
deposit, the water inlet filter may become
clogged. It is therefore a good idea to clean it
occasionally.
•• The drain filter collects threads and small
objects left in the laundry. Check regularly that
the filter is clean to ensure smooth running of
your washing machine.
•• Empty all the water from the tub by running a
spin only cycle for a few minutes then unplug
the machine off from the power outlet socket.
1
2
1
Turn the cap on the rear of the machine
counter-clockwise and pull it out.
2
Remove any foreign objects and fluff inside
pump casing and from the filter.
3
Replace the cap. Insert the filter along the
guide ribs inside the pump casing. Filter must
face the guide ribs inside pump casing and
securely turn the cap clockwise.
Turn off the water tap and unscrew the water
supply hose.
Clean the filter using a hard bristle brush.
CAUTION
•• Be careful when draining, as any residual water
may be hot.
35
EN
Caution on Freezing
During Winter
•• When frozen, the product does not operate
normally. Make sure to install the product where
it will not freeze during winter.
•• In case the product must be installed outside
on a porch or in other outdoor conditions, make
sure to check the following.
How to Keep the Product from
Freezing
•• After closing the tap, disconnect the cold supply
hose from the tap, and remove water while
keeping the hose facing downwards.
Supply hose
How to Handle Freezing
•• When water supply problems occur, take the
following measures.
−− Turn off the tap, and thaw out the tap and
both connection areas of supply hose of the
product using a hot water cloth.
−− Take out supply hose and immerse in warm
water below 50–60 °C.
50‒60 °C
36
TROUBLESHOOTING
EN
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If the appliance does not function properly or does not function at all, check the following
before you call for service:
Diagnosing Problems
Symptoms
Rattling and
clanking noise
Thumping sound
Reason
Solution
Foreign objects, such as
keys, coins, or safety pins
may be in drum.
•• Stop washing machine, check drum for foreign
objects. If noise continues after washing
machine is restarted, call for service.
Heavy wash loads may
produce a thumping sound.
This is usually normal.
•• If sound continues, washing machine is probably
out of balance. Stop and redistribute wash load.
Wash load may be out of
balance.
•• Pause the cycle and redistribute the load after
the door unlocks.
Packaging materials were not
•• Remove packing materials
removed.
Vibrating noise
Wash load may be unevenly
distributed in the drum.
•• Pause the cycle and redistribute the load after
the door unlocks.
Not all leveling feet are
resting firmly and evenly on
the floor.
•• See Leveling the Appliance in the Installation
section.
Floor not rigid enough.
•• Make sure that the floor is solid and does not
flex. See the Installation Place Requirements
section.
Proper options not selected.
•• Heavier soils and tougher stains may require
extra cleaning power. Select the Soak feature to
boost the cleaning power of the selected cycle.
Previously set stains.
•• Articles that have previously been washed may
have stains that have been set. These stains
may be difficult to remove and may require hand
washing or pretreating to aid in stain removal.
Poor stain
removal
37
EN
Symptoms
Staining
Reason
Solution
Bleach or softener dispensed
too soon.
•• Dispenser compartment is overfilled causing
bleach or softener to dispense immediately.
ALWAYS measure bleach to prevent overfilling.
•• Close the dispenser drawer slowly.
Bleach or softener was added •• Always use the dispensers to ensure that
directly to the wash load in
laundry products are properly dispensed at the
the drum.
right time in the cycle.
Clothes were not properly
sorted.
•• Always wash dark colours separately from light
colours and whites to prevent discoloration.
•• Never wash heavily soiled items with lightly
soiled items.
Supply hose connection
is loose at tap or washing
machine.
•• Check hoses for leaks, cracks and splits.
•• Tighten hose connections.
House drain pipes are
clogged.
•• The washing machine pumps out water very
rapidly. Check for water backing up out of the
drain pipe during drain. If water is seen coming
out of the drain, check for proper drain hose
installation and check for restrictions in the
drain. Contact a plumber to repair drain pipe.
Drain hose has come out of
drain or is not inserted far
enough.
•• Tie drain hose to supply hose or standpipe to
prevent it from coming out during drain. For
smaller drain pipes, insert the drain hose into
the pipe as far as the drain hose flange. For
larger drain pipes, insert the drain hose into the
pipe 2.5 - 5 cm past the flange.
A large item such as a pillow
or blanket is above the top of
the drum.
•• Stop the washing machine and check the load.
Make sure the load does not crest above the top
edge of the drum.
Water leaking
38
EN
Symptoms
Washing machine
will not operate
Reason
Solution
Control panel has powered
off due to inactivity.
•• This is normal. Press the Power button to turn
the washing machine on.
Washing machine is
unplugged.
•• Make sure cord is plugged securely into a
working outlet.
Water supply is turned off.
•• Turn both hot and cold taps fully on.
Controls are not set properly.
•• Make sure the cycle was set correctly, close the
door and press the Start/Pause button.
Door is open.
•• Close the door and make sure that nothing is
caught under the door preventing it from closing
completely.
Circuit breaker/fuse is
tripped/blown.
•• Check house circuit breakers/fuses. Replace
fuses or reset breaker. The washing machine
should be on a dedicated branch circuit. The
washing machine will resume the cycle where it
stopped once power is restored.
Control needs to be reset.
•• Press the Power button, then reselect the
desired cycle and press the Start/Pause button.
Start/Pause was not pressed
after a cycle was set.
•• Press the Power button then reselect the
desired cycle and press the Start/Pause button.
The washing machine will shut off if the
Start/Pause button is not pressed within 60
minutes.
Extremely low water
pressure.
•• Check another tap in the house to make sure
that household water pressure is adequate.
Washing machine is too cold.
•• If the washing machine has been exposed to
temperatures below freezing for an extended
period of time, allow it to warm up before
pressing the Power button.
Washing machine is heating
the water or making steam.
•• The washing machine drum may stop operating
temporarily during certain cycles, while water is
safely heated to a set temperature.
Filter clogged.
•• Make sure the inlet filters on the fill valves are
not clogged.
Washing machine Supply hoses may be kinked.
not filling
properly
Insufficient water supply.
Hot and cold supply hoses
are reversed.
Washing machine Kinked drain hose.
will not drain
Drain located higher than 1.2
water
m above the floor.
•• Check that supply hoses are not kinked or
clogged.
•• Make sure that both hot and cold water taps are
turned on all the way.
•• Check supply hose connections.
•• Ensure that the drain hose is not kinked.
•• Make sure that the drain hose is no higher than
1.2 m above the bottom of the washing machine.
39
EN
Symptoms
Wrinkling
Incomplete or
no dispensing of
detergent
Reason
Solution
Washing machine not
unloaded promptly.
•• Always remove items from the washing machine
as soon as the cycle is complete.
Washing machine
overloaded.
•• The washing machine can be fully loaded, but
the drum should not be tightly packed with
items. The door of the washing machine should
close easily.
Hot and cold water supply
hoses are reversed.
•• Hot water rinse can set wrinkles in garments.
Check the supply hose connections.
Too much detergent used.
•• Follow the guidelines provided by the detergent
manufacturer.
Musty or mildewy
Inside of drum was not
odor in washing
cleaned properly.
machine
The load is too small.
Cycle time is
Heavy articles are mixed with
longer than usual lighter items.
The load is out of balance.
•• Run the Tub Clean programme regularly.
•• Add more items to allow the washing machine to
balance the loads.
•• Always try to wash articles of somewhat similar
weight to allow the washing machine to evenly
distribute the weight of the load for spinning.
•• Manually redistribute the load if articles have
become tangled.
The password for the Wi-Fi
•• Find the Wi-Fi network connected to your
that you are trying to connect
smartphone and remove it, then register your
to is incorrect.
appliance on LG SmartThinQ.
Mobile data for your
smartphone is turned on.
The wireless network name
Your home
(SSID) is set incorrectly.
appliance and
smartphone is
not connected to
the Wi-Fi network. The router frequency is not
2.4 GHz.
The distance between the
appliance and the router is
too far.
40
•• Turn off the Mobile data of your smartphone
and register the appliance using the Wi-Fi
network.
•• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
•• Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check
the router frequency, check with your Internet
service provider or the router manufacturer.
•• If the distance between the appliance and the
router is too far, the signal may be weak and
the connection may not be configured correctly.
Move the location of the router so that it is closer
to the appliance.
EN
Error Messages
Symptoms
Reason
Solution
The door is not closed
properly.
•• Close the door completely. If the error code is
not released, call for service.
Door lock switch error.
•• Check nothing is caught under the door,
including shipping materials or lothing.
•• Close the door completely. If the error code is
not released, call for service.
Special Drain Feature.
•• If the washing machine is paused during a cycle
for a few minutes, the cycle will be cancelled
and any water remaining in the drum will be
drained.
Water supply taps are not
fully open.
•• Fully open tap.
Water line hoses are kinked,
pinched, or crushed.
•• Straighten the hose(s).
Water inlet filters are
clogged.
•• Clean the inlet filters.
Water supply pressure to tap
or house is too low.
•• Contact a plumber to have the water lines
repaired.
Water supply connected with
leaklimiting hoses.
•• Do not use leak limiting hoses.
Foreign objects, such as
coins, pins, clips, etc., caught
between the wash plate and
the inner basket.
•• Turn off the washing machine and then press
the Power button. Press the Spin button without
selecting a cycle to drain and spin the load.
When the spin is complete, remove the clothes
and then find and remove any objects caught in
the wash plate.
Drain hose is kinked,
pinched, or clogged.
•• Straighten the hose(s).
Drain discharge is more
than 1.2 m above bottom of
washing machine.
•• Adjust or repair drain. Maximum drain height is
1.2 m.
UE rebalancing operation is
not successful.
•• The automatic attempt to rebalance the load
was not successful. The cycle has been paused
to allow the load to be manually adjusted.
The load is too small.
•• Add more items to allow the washing machine to
balance the loads.
Heavy articles are mixed with
lighter items.
•• Wash articles of somewhat similar weight.
The load is out of balance.
•• Manually redistribute the load if articles have
become tangled.
Control error.
•• Unplug the washing machine and wait 60
seconds. Reconnect power and try again. If the
error code is not released, call for service.
41
EN
Symptoms
Reason
Solution
Water level is too high due to
a faulty water valve.
•• Close the water taps, unplug the washing
machine, and call for service.
The water level sensor is not
working correctly.
•• Close the water taps, unplug the washing
machine, and call for service.
A motor error has occurred.
•• Allow the washing machine to stand for 30
minutes and then restart the cycle. If the error
code is not released, call for service.
Clutch error.
•• Unplug the washing machine and call for
service.
Tub Clean Alarm.
•• Run the Tub Clean programme.
Sensor for cloth-sensing is
defective.
•• Manually redistribute the load if articles have
become tangled.
Motor’s revolution is too low.
•• Unplug the washing machine and wait 60
seconds. Reconnect power and try again.
Contact-point of Connector is
•
•
Call for service.
defective.
CL is not an error. This
prevents children from
changing cycles or operating
the appliance.
42
•• To deactivate, press and hold the Water Level
and Spin buttons simultaneously for 3 seconds.
WARRANTY
EN
THIS LIMITED WARRANTY DOES NOT COVER:
•• Service trips to deliver, pick up, or install or repair the product; instruction to the customer on operation
of the product; repair or replacement of fuses or correction of wiring or plumbing, or correction of
unauthorized repairs/installation.
•• Failure of the product to perform during power failures and interruptions or inadequate electrical service.
•• Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or
interrupted water supply or inadequate supply of air.
•• Damage resulting from operating the Product in a corrosive atmosphere or contrary to the instructions
outlined in the Product’s owner’s manual.
•• Damage to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, or acts of
God.
•• Damage or failure caused by unauthorized modification or alteration, or if it is used for other than the
intended purpose, or any water leakage where the unit was not properly installed.
•• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes, commercial
or industrial use, or use of accessories, components, or consumable cleaning products that are not
approved by LG.
•• Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage
to the finish of your product, unless such damage results from defects in materials or workmanship and is
reported within one (1) week of delivery.
•• Damage or missing items to any display, open box, discounted, or refurbished Product.
•• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
Model and Serial numbers, along with original retail sales receipt, are required for warranty validation.
•• Increases in utility costs and additional utility expenses.
•• Repairs when your Product is used in other than normal and usual household use (e.g. commercial
use, in offices and recreational facilities) or contrary to the instructions outlined in the Product’s owner’s
manual.
•• Costs associated with removal of your Product from your home for repairs.
•• The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed
in accordance with published installation instructions, including LG’s owner’s and installation manuals.
•• Damage resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair
includes use of parts not approved or specified by LG.
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