Hoover | VHD 9123 ZD-47 | Hoover VHD 9123 ZD-47 User manual

Hoover VHD 9123 ZD-47 User manual
Instructions for installation and use
9kg Washing Machine
Delivery Information
Customer Service
Caring for the Environment
Warning and Safety Instructions
Unpacking the Product
Electricity Supply
Water Supply
Connecting the Cold Water Supply
Connecting the Drainage Pipe
Levelling the Machine
Testing the Installation
Description of the Machine
The Control Panel
Digital Display
Wash Options
Automatic Features
Programme Descriptions
Programme Guide
Washing Advice
Running a Wash Cycle
Care and Maintenance
Problem Solving Guide
After Sales Service
Please read and follow these instructions carefully and operate the machine
accordingly. This booklet provides important guidelines for safe use, installation,
maintenance and some useful advice for best results when using your machine.
Please complete the information below referencing your products details found on the
rating plate that is attached to the porthole of your machine:
Model Number:___________________
Serial Number (16 digits): _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Our customer service advisors will require this information whenever you contact
Hoover. Please keep all documentation in a safe place for future reference or for any
future owners.
Delivery information
Please check that the following items are delivered with the appliance:
● Instruction manual
● Guarantee card
● Blanking plugs
● Inlet hose
Check that no damage has occurred to the machine during transit.
Your new Hoover appliance comes with a 12-month call-out, parts and labour
guarantee. Registering your appliance also gives you an additional 4-year parts
guarantee absolutely free. To activate both your 12-month and 4 year guarantees, you
must register your appliance within 30 days, quoting your model number, serial
number, plus the date and price of you purchase.
Register your appliance now by calling
08444 810 157
or register online
If you would like to register for an additional 4 years labour protection, please ask our
service advisor for cost details, or complete the enclosed form.
Customer Service
Caring for the environment
At Hoover, we aim to make appliances that are reliable and long lasting. However,
should your appliance need to be serviced during its working life, no one is more
qualified to maintain your appliance than our own Hoover Service engineers. To book
a service call or to ask our customer service advisors for help on using your appliance,
please call:
Together, we share the responsibility to safeguard our environment for future
At Hoover, that means continually developing new, intelligent technologies to produce
electrical appliances that perform more efficiently and use less electricity and less
water. This significantly reduces the carbon footprint from your appliance.
08705 400 600
Alternatively, you can consult our Problem Solving Guide on page 33.
Our ongoing commitment will ensure that we will continue to develop more intelligent,
more efficient appliances for future generations.
European Directive
This appliance is marked according to the European directive
2002/96/EC on Waste Electrical and Electronic Equipment
By ensuring this product is disposed of correctly, you will help
prevent potential negative consequences for the environment and
human health, which could otherwise be caused by inappropriate
waste handling of this product.
The symbol on the product indicates that this product may not be
treated as household waste. Instead it shall be handed over to the
applicable collection point for the recycling of electrical and
electronic equipment.
Disposal must be carried out in accordance with local
environmental regulations for waste disposal.
For more detailed information about treatment, recovery and
recycling of this product, please contact your local city office, your
household waste disposal service or the shop where you purchased
the product.
Warning and Safety
This machine is solely for domestic use, i.e. to wash, rinse and spin dry household
textiles and garments.
Do not touch the appliance when hands or feet are damp or wet.
If the appliance is installed on a carpeted floor ensure that the ventilation holes on the
base of the appliance are not obstructed.
If the appliance is not running properly or breaks down, switch off the power, turn off
the tap and do not tamper with the appliance.
Contact an authorised serviceman and ask them to use official Hoover spare parts.
Warning! The company denies all liability if and when these instructions are not
Do not lean on the door when loading the machine or use the door to lift or move the
Do not try to open the door when water is visible in the drum or the door locked
indicator is ON.
Do not touch the drained water as it may reach extremely high temperatures.
Do not use adapters, multiple connectors and / or extensions leads.
Do not pull the power cord or the appliance itself to remove the plug from the socket.
Ensure the appliance mains supply is earthed, and if it is not, seek assistance from a
qualified person.
If the power cable is damaged, it must only ever be replaced by an authorised
Never force the porthole door: doing so may damage the safety lock mechanism
designed to prevent the door being opened accidentally.
This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning use of the appliance by a
person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.
When moving the appliance, never lift it by the controls, detergent drawer or door,
and never attempt to move it alone as the machine is extremely heavy.
When in transit, never rest the door against the trolley or transport the appliance
without its polystyrene base.
Unpacking the Product
Remove the machine from its packaging close to the final location of the machine.
Step 1. Remove all outer packaging from the
machine. Check there is no damage to the machine
before continuing the installation process.
Before installing the machine, ensure that the mains plug and water supply valves are
easily accessible from your chosen machine location.
Make sure there is enough space for the machine. Select a space at least 600mm wide
and 850mm high. Also leave enough space to open the door fully so you can load
and unload it easily.
Keep the area underneath and around the machine free of combustible materials such
as lint, paper, rags, chemicals etc.
All machines are tested with water prior to leaving the factory, so a small amount of
water may be present in the drum and the drain hose.
Flooding may occur if any part of the installation process is not completed correctly.
Step 2. Carefully cut through the hose-retaining clip
at the rear of the machine, taking care not to cut
the hose itself.
Electricity Supply
Washing machines are supplied to operate at a voltage of 230-240V, 50 Hz single
phase. Please check that the supply circuit is rated to at least 13A.
Step 3. Remove the 4 retaining screws at the rear
of the machine, as indicated in the image on the
left. Use the blanking plugs provided in the
instruction booklet pack to cover the holes once the
screws have been removed.
The plug is already equipped with a 13A fuse, which is BS 1362 ASTA approved. Any
replacement must be the same rating and specification. If the fuse cover is lost, do not
use the plug until it is replaced.
Electricity can be extremely dangerous. Please take care when connecting your
machine to the electricity supply.
This washing machine must be earthed.
The socket outlet and the plug on the appliance must be of the same type.
Step 4. Tilt the machine forward and apply the
insulation base panel (corrugated plastic) to the
base of the machine using the self-adhesive strips.
All packaging materials used are environmentally friendly and recyclable. Please help
dispose of the packaging via environmentally friendly means. Your local council will be
able to give you details of current means of disposal.
Do not use multiple adapters and/or extension leads.
The wires in the mains lead are coloured in accordance with the following codes:
Green and Yellow
Appliance complies with European Directive 73/23/EEC, 89/336/EEC
replaced by 2006/95/EC and 2004/108/EC and subsequent amendments.
Water Supply
This machine should only be connected to a cold-water supply. The cold-water
pressure should be between 0.5 and 8 bar (0.05-0.8 Mpa).
Connecting the Cold Water
Do not connect the machine to a single outlet instantaneous water heater.
Only one hose is required to install this machine to a cold water supply. Cold fill is an
energy efficient system. Only the water required to wash the laundry is heated. There
is no loss of heat in the pipeline from the hot water tank or the boiler.
Before connecting the fill hose, check that the water is running from the water supply
tap to be used. Let the water flow from the tap until the water runs clear before
connecting to the machine. The water supply tap should be accessible when the
machine is installed.
If your previous machine installation was hot and cold fill ensure that the hot tap is
firmly closed to prevent leakage.
This machine has an inlet hose with a 19mm (3/4") threaded ferrule fitted to the end,
to attach between the threaded connector on the appliance and the water supply. Only
use the new hose supplied to connect the machine and ensure that the sealing washers
are in place inside the hose connectors.
Do not re-use old hoses that are attached to existing installations.
Do not over-tighten the connections. Hand tight is sufficient.
Do not trap or kink the hose.
Step 1. Connect the elbow end of the hose
provided to the threaded inlet on the back of the
The grey pipe needs to connect to the white
threaded inlet on the machine.
Step 2. Hand tighten the connector.
Step 3. Connect the straight ends of the pipes to
the water supply; ensure that there are no kinks.
Step 4. Turn on the water supply and check there
are no leaks. If there is a leak, turn off the water
supply, disconnect the hose and check the sealing
washers are in place. Refit the hose and turn on
the water supply.
Connecting the drainage pipe
Levelling The Machine
This machine must be connected in accordance with the water supply regulations.
Water bylaws prohibit connection to a surface water drain.
Your machine is heavy so care must be taken when moving it.
We recommend that two people move the machine to avoid strain and possible injury.
Take care not to damage flooring when moving the machine and do not drag or lift
the machine by its door.
Decide which plumbing option suits you best then follow the instructions below:
Option 1 - Waste pipe connection (waste trap)
Fit the hooked end support to the outlet pipe and position it at least 800mm off the
After removing the blanking plug, or cutting the membrane from the waste system,
securely fix the outlet pipe to the drainage system, using a hose clip.
Secure the hooked end support up to at least 800mm to avoid water being drawn
back into the machine.
When moving the machine to its final position, take care not to kink or damage the
hose at the back of the machine.
Once the machine is in place the feet should be adjusted to ensure that the machine is
level. If the machine is not level it may become very noisy or move during the spin
Step 1. Turn the locking nut clockwise to release the screw adjuster on the feet.
Step 2. Adjust the feet on the corners of the machine by rotating each foot to raise or
lower its position until it is firm and level on the ground.
Step 3. When the machine is firm and level, tighten the locking nuts on the feet in an
anti-clockwise direction until they reach the base of the machine.
Testing the Installation
Refer to “Selecting the wash programme” for details of how to select programmes.
Step 1. Turn on the water supply and check for leaks from the fill hose.
Option 2 - Into a standpipe
Step 2. Switch on the electricity supply.
Fit the hooked end support to the outlet pipe. Install the hose into the standpipe
ensuring that the pipe is at least 500mm from the floor.
Step 3. Select the spin programme and then press the Start Pause button to start the
machine. Allow the programme to continue for one minute and then cancel the
programme by returning the selector to the OFF position. This will remove any water
remaining in the machine from factory testing.
Ensure that the standpipe is not located near an electrical socket.
Insert the outlet pipe approximately 100mm into the standpipe.
Step 4. To check for cold water filling to the machine:
Select the rinse programme and press the Start Pause button to start the machine.
Once the rinse has finished, allow the tumble action to continue until the water has
pumped out. Check that the drain outlet is not leaking or overflowing.
Step 5. Switch off the machine at the end of the cycle by turning the Programme
Selector to the OFF position.
Step 6. Select the spin programme and press the Start Pause button to start the
machine. If the machine takes longer than one minute to empty check the drain hose
for kinks.
Description of the Machine
The Hoover VisionHD ZD 9 washing machine details are indicated below:
Installation testing is now complete.
Now you have successfully installed the machine we advise that you run the machine
to ensure the drum is thoroughly clean after testing and storage. Select Cottons 90°C
programme and run the machine for a complete cycle using only wash detergent and
This programme will take approximately 2 hours to complete.
Door Locked indicator
The Control Panel
Spin Speed Selector
Wash Time
The Door Locked indicator light is illuminated when the door is fully closed and the machine
is ON.
When Start Pause is pressed on the machine with the door closed the indicator will flash
momentarily and then illuminate. If the door is not closed the indicator will continue to flash.
A special safety device prevents the door from being opened immediately after the end of
the cycle. Wait for 2 minutes after the wash cycle has finished and the door locked light has
gone out before opening the door. As a safety measure, check that there is no water evident
in the drum. At the end of the cycle turn the programme selector to OFF.
If the programme is paused, the door locked indicator will go out after 2 minutes and the
door can be opened. Check there is no water evident in the drum before opening the door.
Digital Display
Door Lock
Night &
The easy-to-use Digital Display gives you total control of your wash cycle, whether it is
adjusting the wash length using our Wash Time Selector, delaying the start of your
wash, or adjusting the temperature and spin speed of your selected programme. The
simplicity of the Digital Display understates the advanced technology, which clearly
displays all the wash cycle information, putting you in control.
Wash Cycle Time/
Delay Start Indicator
Kg Mode
Turning the Machine On
Turning the Programme Selector to your chosen programme will turn the machine on.
The Programme Selector must be returned to the OFF position between each wash
cycle in order to reset the controls.
Spin Speed
Start Pause Button
After selecting the programme and the required options press the Start Pause button
once to start the wash cycle. There will be a short time delay to the start of the
programme while the machine sets the wash parameters for the selected programme
and options. The Door Locked and KG Mode indicator lights will also illuminate a few
seconds after pressing the Start Pause button.
The programme may be paused at any time during the wash cycle by holding down
the Start Pause button for about two seconds. The door locked indicator light will
remain illuminated for approximately 2 minutes. The door can be opened when this
indicator goes out. To restart the programme, press the Start Pause button once again.
Cancelling and Changing the Programme
To cancel the programme the Programme Selector should be rotated to the OFF
position. Select a new programme and start as detailed above.
Wash Length
Wash Temperature
Wash Temperature
When a programme is selected the relevant indicator will light up to show the
recommended wash temperature. You can select a different temperature by pressing
the Temperature button. For example: The Cottons programme will default to 40°C.
With this control the temperature can be reduced to 30°C to reduce energy
consumption or increased to 60°C for a more intensive wash.
Today, most detergents have been improved to wash efficiently at lower temperatures,
therefore we have set the default temperature settings of each programme to a lower
level, saving electricity and reducing the carbon footprint of your machine.
Please refer to the Programme Guide for the maximum temperature to which each
programme can be set.
Spin Speed
Sensitive Care
Delay Start
This indicator shows the number of hours time delay, once the delay start has been set.
This option does not need to be selected on the Delicate, Woollen or Silk programmes,
as it is already an integrated part of the wash cycles.
Wash Cycle Time
Delay Start
When a programme is selected the maximum spin speed allowed for that programme
appears on the display. Pressing the Spin Speed button will reduce the speed by
100rpm each time the button is pressed. The minimum speed is 400rpm, or continuing
to press the button will eliminate the final spin completely.
When a programme is selected the display automatically shows the maximum cycle
duration for a full load, which can vary, depending on the options selected. Once the
programme has started you will be kept informed constantly of the time remaining to
the end of the wash.
Wash Time Selector
The advanced Wash Time Selector allows you to adjust the length of selected wash
programmes (short, medium and long cycles). This is only available on the Cotton,
Synthetic and Rapid programmes. For ease of use, the pre-selected programme length
for each cycle is already set at the shortest time. For a longer, more intensive wash,
you can increase the programme length to a medium or long cycle.
KG Mode Indicator
Available on Cotton and Synthetic cycles, during the first 4 minutes of the cycle the
indicator lights and wash time will flash. This means the intelligent sensor is weighing
the laundry and will adjust the cycle time, water and electricity consumption
Wash Options
The Sensitive Care option washes your clothes in a deeper than normal water level to
provide gentler washing for especially delicate fabrics, while detergent is removed
thoroughly with five extra rinses. Perfect for people with delicate skin, this option can
be selected on all Cotton and Synthetic cycles.
This option allows you to delay the start of your wash cycle by up to 24 hours. By
pressing the Delay Start button, the time delay will be shown on the display (h00). This
will increase in one-hour intervals each time the Delay Start button is pressed.
Continue to press the button until the required time is reached, then press the Start
Pause button to activate the machine. The machine will start its cycle once the required
number of hours has passed.
To cancel the Delay Start option, press and hold the button for 5 seconds until the
display shows the settings for the selected programme. To start this programme, press
the Start Pause button. To cancel the process, turn the Programme Selector to the OFF
and then select another programme.
When a programme is selected the relevant indicator will light up to show the
recommended wash temperature. The Temperature button can be used to decrease or
increase the temperature of your chosen wash cycle. Each time the button is pressed,
the new temperature level is shown on the Wash Temperature Indicator.
Spin Speed
The following options should be chosen once the required programme has been
selected and BEFORE pressing the Start Pause button. The indicator light on each
option button will illuminate if that option has been selected.
Stain Blaster
The Stain Blaster option, selectable on all Cotton cycles, tackles stubborn stains by
maintaining wash temperatures throughout the programme and adjusting the spin
speed of the drum during critical stages of the wash and rinse cycles. Using this
special programme will increase the wash efficiency without increasing the length of
your wash programme.
The spin cycle is used to remove as much water as possible from the laundry without
damaging your clothes. The recommended spin speed for each programme is already
set to the highest level for that chosen programme. By pressing the Spin Speed button
you can reduce the spin speed in 100rpm intervals.
To cancel the spin cycle altogether, set the spin speed to 0.
It is not possible to select a spin speed higher than that suitable for the programme
selected. This feature is designed to avoid damage to your clothes.
It is possible to modify the spin speed at any time without stopping or pausing the
Night & Day
Press this button (available for all the washing programmes) to reduce the
intermediate spin speed to 400 rpm, where applicable; the water level is increased
during rinsing and the washing is kept immersed in water after the final rinse in order
to spread the fibres evenly.
During the phase in which the water is held in the tub, the indicator lights to show that
the machine is at a standstill.
Release the button to end the cycle with a spin dry (which may be reduced or
cancelled using the appropriate button) and emptying phase.
Thanks to electronic control, the water in the intermediate phases is emptied silently,
making this option very useful for washing at night.
Wash Time Selector
Once the programme has been selected the indicator light will automatically show the
minimum time required for that programme. Pressing the Wash Time button increases
the duration of the wash cycle, and adjusts the wash settings accordingly.
For example: Using this button on the Rapid Wash cycle will enable you to select either
a 14, 30 or 44 minute wash cycle.
Automatic Features
KG Mode (Half Load)
Available on the Cottons and Synthetics cycles, the intelligent sensor adjusts the water
level and programme length throughout each phase of the cycle according to how
much laundry you load into the machine. The KG Mode indicator will light up when
the intelligent sensor is weighing the laundry.
The washing machine is fitted with a self-adjusting water level system. This system
enables the machine to use the optimum amount of water needed to wash and rinse
the laundry in relation to the particular load. This results in a reduction of the water
and electricity used without in any way compromising the washing and rinsing
performance. The amount of water and electricity used will always be appropriate for
the clothes load size.
The washing machine automatically ensures excellent washing results at minimum cost
whilst respecting the environment.
This selection is only available on the Cotton, Synthetic and Rapid programmes.
Out of Balance protection
This model is fitted with an electronic sensor device that checks if the load is balanced
correctly. If the load is slightly unbalanced the machine will re-balance it automatically
and then carry out the normal spin. If, after several attempts, balance is not restored a
reduced spin speed will be used. If loads are seriously unbalanced the spin stage will
be cancelled. This helps limit vibration, reduce noise and improve the washing
machine's reliability and life.
Pulse Technology
Thanks to the new generation of 3 phase motors controlled by a sophisticated
electronic system, we have developed a new washing mode which simulates
hand washing action during wash cycle.
The new motor allows the drum to move with a pulse action, turning 3 movements
clockwise followed by 3 movements anti-clockwise. This action of partial rotation with
pauses in between creates a delicate wash only equalled to that of hand washing.
This delicate wash system applies to all programmes identified with this symbol
Programme Descriptions
For handling the various types of fabric and their level of dirtiness in your laundry the
washing machine has different programme groups according to type of wash,
temperature, spin speed and duration (see Programme Guide).
Once the programme is selected, the intelligent sensor will weigh the laundry using the
KG Mode and adjust the critical elements of the wash cycle depending on the weight
of the laundry to ensure perfect results (available on Cotton and Synthetic cycle). The
KG Mode is activated during the first 4 minutes of the cycle, which enables the
machine to:
● adjust the amount of water required;
● determine the length of the wash cycle;
● control rinsing according to the fabric type selected;
● recognises if too much lather is present, adjusting the water level during rinsing if necessary;
● adjusts the spin speed according to the load, avoiding any imbalance
Cotton with Pre Wash
The Cotton programme is designed for maximum washing and rinsing efficiency. With
spin cycles in between, the programme guarantees the laundry is rinsed perfectly. The
final spin cycle ensures laundry is spun dry as much as possible up to the maximum
The Cotton programme includes a Prewash cycle. This option is particularly useful for
really dirty loads and can be used independently of the main wash programme.
Additional detergent for the Prewash part of the programme should be added to the
first compartment of the soap drawer labelled "1" (please refer to the section of this
manual entitled “Detergent”). We recommend you use only 20% of the quantity used
for the main wash programme.
This programme carries out three rinses with an intermediate spin (which can be
reduced or excluded by using the Spin Speed option). It can be used for rinsing any
type of fabric e.g. use after hand washing.
The Spin programme completes the spin at the maximum spin speed, this can be
reduced by using the Spin Speed option button.
This programme drains out the water from the machine.
This washing machine also has a gentle Silk and Hand Wash programme.
This programme allows a complete washing cycle for garments specified as “Hand
Wash Only” and laundry items made from silk or specified “Wash as Silk” on the
fabric label.
The programme has a maximum temperature of 30°C and concludes with 3 rinses,
one for fabric conditioner, and no final spin.
This is a programme dedicated to washing fabrics labelled with the Woolmark symbol
The cycle consists of alternate periods of activity and pauses. Washing and rinsing are
carried out using a high water level to provide the best results. The programme has a
maximum temperature of 40°C and concludes with 3 rinses, one for fabric conditioner,
and a short spin at 800rpm.
This washing machine has a unique Sportswear programme.
The Cottons programme is also designed for maximum washing and rinsing efficiency.
With spin cycles in between, the programme guarantees the laundry is rinsed perfectly. The final spin cycle ensures laundry is spun dry as much as possible up to the
maximum speed. This cycle is set to 40°C, but the temperature may be altered using
the Temperature option button.
It is specially designed to wash mixed sportswear fabrics that cannot be washed on
hotter programmes and is designed to remove the dirt and staining created by
participation in sports activities.
Washing and rinsing performance is optimised through using drum rotation speeds
and water levels suitable for synthetics and mixed fabrics. The programme will default
to 40°C, but the temperature may be altered using the Temperature option button. The
delicate spin action minimises creasing. The final spin speed for the synthetics
programme is 800rpm
The cycle will consist of alternate periods of activity and pauses. This is particularly
suitable for washing very delicate fabrics, as it creates a hand-washing effect.
Washing and rinsing are carried out using a high water level to provide the best results.
This programme washes at a cool 30°C, rinses twice (one is for fabric conditioner)
and spins at 800rpm for the best care of your really dirty, delicate garments.
The Rapid programme allows a washing cycle to be completed in just 14 minutes! This
programme is particularly suited to slightly dirty cottons and mixed fabrics.
Using the Wash Time button on the Rapid cycle will enable you to select either a 14,
30 or 44 minute wash cycle.
When selecting the rapid programme, please note that we recommend you use only
20% of the recommended quantities shown on the detergent pack.
For information about these programmes please refer to the programmes table.
Programme Guide
Colourfast and
Cottons, Nonfast Coloureds,
mixed fabrics
Mixed fabrics
and synthetics
Delicate fabrics
Silk and ‘Hand
Wash Only’
washable wool
Mixed fabrics
Length of Programme
Fabric Type
Lightly dirty
cottons and
** Programme tested in accordance with CENELEC EN 60456 with the maximum Wash
Time selected and a temperature of 60°C.
Programme also recommended for low-temperature washes (lower than the max. shown).
2) Using the Wash Time button on the Rapid cycle will enable you to
select either a 14, 30 or 44 minute wash cycle.
Dispensing in the drum
Only use detergents that are suitable for use in a washing machine. You will obtain
the best results from your wash with the minimum use of chemical products, and the
best care for your laundry if you take into consideration the level of dirtiness as well as
the type of detergent to choose.
Liquid detergents and some tablets are dispensed via the machine drum using the
recommended dispensing device which is placed upright on top of the wash load
towards the back of the drum. Some tablets are designed to be placed in the dispenser
drawer, check the detergent pack for details.
The amount of detergent to use depends on:
Do not put any items into the drawer other than detergents that are designed to be
dispensed from the drawer as they may cause blockage or damage.
Water hardness
Depending on the hardness of the water and the type of detergent used, it is
possible to reduce the amount of detergent.
The softer the water supply, the less detergent is required.
The level of dirtiness
It is possible to reduce the amount of detergent used depending on how dirty the
laundry is.
Use less detergent for items that are not very dirty.
Amount of laundry
It is possible to reduce the amount of detergent when washing only a small amount
of laundry.
For smaller loads use less detergent.
The dosages shown on the packaging of detergents for washing delicates often already
refer to a reduced wash size.
Always follow the dosage instructions on the detergent packaging.
Items to avoid
We recommend that you do not wash underwired bras in the machine. Should the
wires become detached they could cause damage to your clothes and the machine. If
the wash care label states that the bra is machine washable then we advise placing it
in a wash bag.
Always follow the wash care labelling on the garments.
Fasten zips, tie strings and close press-studs to prevent tangling. Ensure that pockets
are emptied of loose change and other small items.
Unfold all items before placing them in the machine.
Check that there are no metal objects in the laundry as these may damage the laundry
and the machine.
Dispensing instructions
Place small items in a wash bag.
The detergent drawer is split into 3 compartments:
The first, labelled "1", is for detergent
utilised during Prewash.
The second, labelled "2", is for detergent
utilised during the main wash.
Divide the laundry according to the type of material (the symbol on the garment label)
and colour, making sure that whites are separated from coloured garments
Do not exceed the values indicated in the “Programme Guide” which refers to the
weight of the laundry items when they are dry.
The third, labelled
is for special additives
such as fabric softeners, fragrances, starch,
brighteners etc.
Washing Advice
Running a Wash Cycle
The following tips are designed to assist in getting the best results from your machine
whilst using it in the most environmentally friendly and economical way. It is also
important to understand the items to avoid in your laundry, to ensure the continued
safe and reliable operation of your machine.
This section summarises the main points when completing a wash cycle. For detailed
explanations of features, options and details of the machine refer to the relevant
section in the instruction manual.
Loading your washing machine
Select and sort the laundry according to the wash care labels found on each garment.
To make further reductions of energy, water and detergent consumption, we
recommend that you put a full load into your machine. Energy savings of up to 50%
can be achieved by washing one full load compared to two half loads.
Do not overload the machine as this will reduce the quality of the wash and may
cause damage to the machine and your laundry.
When is prewashing really needed?
Only with particularly dirty loads! Energy savings of 5 to 15% are made by not
selecting the prewash option for less dirty laundry. Pre-treat awkward stains with a
washable stain remover.
Which wash temperature should you choose?
Using stain removers before machine washing reduces the need to wash at
temperatures over 60°C.
Using a 40°C wash temperature can make energy savings of up to 50%.
Preparing the laundry
Loading the laundry
Open the door. Put the laundry in the washing machine. Close the door by pushing it
until it clicks, ensuring that no items of laundry are obstructing the lock or door seal.
Putting detergent in machine
Open the drawer, choose the detergent and put in the recommended amount.
Do not exceed the dosage stated below:
Maximum quantity of
Prewash (option)
100 ml
Main Wash
(all programmes)
200 ml
Fabric Conditioner
200 ml
Very dirty laundry
To ensure the best performance when washing a particularly dirty load, we
recommend that you reduce the amount of items to be put into the machine.
Allowing more space in the drum means the items can circulate more freely and will
wash better.
Close the drawer again.
Note: Liquid detergents and some concentrated powders and tablets that are to be
placed directly into the drum should be placed in the recommended dispensing device.
Selecting the wash programme
Refer to the Programme Guide or the programme descriptions on the front of the
machine to select the most suitable programme. Turning the programme selector and
aligning the programme name with the indicator selects the programme. Check that
the tap is turned on and that the discharge hose is positioned correctly. Select the
required wash options.
Starting the wash cycle
Press the Start Pause button. The Door Locked indicator and KG Mode lights will
After a few seconds the wash cycle will begin. During the first 4 minutes of
the wash cycle, the KG Mode will weigh the clothes and update the wash time
remaining on the display every five seconds until the weight has been determined.
Care and Maintenance
Do not try to open the door when the door locked indicator is on, nor open the
dispenser drawer during the wash programme.
The washing machine needs very little maintenance, but regular attention to a few small
details will ensure the continued performance of your washing machine.
If you wish to pause the programme press the Start Pause button; after two minutes
you will be able to open the door. To cancel the programme the programme selector
should be turned to the OFF position. A new programme can be selected after
cancelling the previous programme.
Do not use abrasive cleaners, scouring pads, solvent-based cleaners or polishes; wiping
the outside of the machine with a damp cloth will suffice.
When the programme has finished
It is advisable to clean the compartments occasionally to remove detergents and
additives. To do this you need to do the following:
Wait approximately two minutes for the door lock to be released. When the door
locked indicator light goes out it will then be safe to open the door.
Switch off the machine by turning the programme selector to the OFF position so that it
will be ready the next time you use the machine (this action resets the memory in the
machine). Open the door and remove the laundry. Disconnect the plug from the mains
power supply and turn off the water supply whenever you finish using it.
Cleaning the soap dispenser
Step 1. Pull the drawer out firmly from the machine, but without forcing it.
Step 2. Clean the compartments and the siphon cover under warm running water.
Step 3. Clean the outlet of the soap dispenser to remove any residue of soap powder.
Step 4. Replace the drawer.
Cleaning the door glass
Regularly clean the door glass with a damp cloth. A build up of soiling and residues from
the water may result in water leaking from the door.
Do not use abrasive cleaners as they can scratch the surface.
Cleaning the filter
The washing machine is fitted with a special
filter to prevent items such as coins, buttons,
etc. blocking the discharge hose. These may be
retrieved by:
Step 1. Opening the filter cover.
Step 2. Pull out the corrugated hose (only
available on certain models), remove the
stopper and drain the water into a container.
Step 3. Before removing the filter, place an
absorbent towel below the filter cap to collect
the small amount of water that is likely to be
inside the pump.
Step 4. Turn the filter anti-clockwise until it stops in the vertical position.
Remove the filter and clean.
Step 5. Replace the filter and turn in a clockwise direction until locked in position.
Replace the stopper in the hose and close the filter cover.
We recommend that the filter be cleaned frequently, at least once a month.
Maintenance wash
Using small quantities of detergent and low temperature wash programmes can cause
the gradual build up of grease, dirt and scale. Over time these deposits can damage
your laundry and your machine. They can also cause your machine to smell. We
recommend that you carry out a maintenance wash a couple of times per year to keep
your machine and pipe work clean and free of these deposits. Simply run the Cottons
90°C programme without a load and with the normal quantity of detergent.
Problem Solving Guide
Defects you can remedy yourself
Before calling Hoover Service for technical advice please run through the following
checklist. A charge will be made if the machine is found to be working or has been
installed incorrectly or used incorrectly. If the problem persists after completing the
recommended checks, please call Hoover Service (tel: 08705 400 600); they may be
able to assist you over the telephone.
The machine will not start…
● Close the door. Check that there is power to the machine. Select a programme
and press Start Pause. Check if the door locked light is illuminated.
If it is not, check the following:
1. Is the machine connected to the electrical supply?
2. Is the electrical supply OK? Check another socket.
3. Has the fuse on the machine blown? If so, replace it.
If the door locked light is illuminated and the machine does not start this means
that the machine cannot fill with water, check the following:
1. Check the programme dial is correctly aligned with the programme.
2. Is the water supply to the machine switched on?
3. Are the pipes kinked or restricted in any way?
Water does not drain away… (error 3 will be displayed)
Ensure that there is not a blockage in the drain hose or the hose is not kinked.
Is the drain hose installed correctly? If connected to the sink waste make sure you
have cut the membrane or removed the bung from the under sink drainage unit.
Check for foreign bodies in the filter. If present, clean the filter.
If you have found any of the above problems correct them and run the machine
through a spin cycle to drain the water.
Water on the floor around the washing machine...
Is the fill hose tightened? If so, replace the rubber washers and re-tighten.
Is the standpipe or the household drain blocked? If so, clear the blockage yourself
or call a plumber.
The door will not open…
Has the programme finished? Is the END light illuminated? If not the programme
is not complete. Has the door locked light gone out? If not wait a further two
minutes and the light will go out and you will be able to open the door.
Has the programme finished but the door remains locked? The display reads
Error 2. Turn the machine to OFF to reset the machine and this will allow the door
to open.
Is there clothing or dirt between the door gasket and the door glass? Ensure that
the door glass and gasket are kept clean and free of laundry when loading the
The machine does not spin…
Water has not drained from the machine? Check the points highlighted above.
Problem with the dispenser…
Not all the detergent has been flushed away.
1. Check the water supply tap is fully turned on.
2. Check the inlet hose is not kinked.
The dispenser drawer will not close properly.
1. Check the drawer is aligned properly
2. Check the drawer is not clogged with detergent (see Care and
Have you selected an option that changes the spin profile (change of spin speed
on the selector)? Check the feature in the description of the controls.
Is the load unbalanced? To reduce noise and vibration and improve the machine’s
reliability and life, the machine is fitted with an electronic sensor that detects if the
load is unbalanced. To improve the spin performance the load can be re-distributed
by hand at the end of the cycle and then re-spun.
The machine is noisy or vibrates a lot during the cycle…
Has the transit system been fully removed? (see Unpacking the Product).
Are there any loose items in the pockets of clothing that can rattle in the drum
and cause damage?
Is the load unbalanced? Stop the programme, redistribute the load and restart.
The programme takes a long time…
Some programmes do take a long time (over 2.5 hours). Low water pressure can
increase the length of the programme.
If water remains in the drum refer to 'Water does not drain away…' above.
Steam is coming from the dispenser. The machine is designed to vent through the
drawer, this is nothing to worry about.
Error 9 is displayed…
● Cancel the programme by returning the selector to the OFF position.
Select again the programme and press the START/PAUSE button to switch the machine on.
Remember, you may be charged for the service call if incorrect installation or misuse
causes a problem with your machine.
If the following error codes are displayed, switch OFF the machine and contact Hoover
Service: 0, 1, 4, 5, 7 and 8.
Note: The use of environmentally friendly, phosphate-free detergents (check detergent
information on pack) can have the following effects:
Waste water from rinsing may be cloudier because of the presence of a white
powder (zeolites) held in suspension, without the rinse performance being adversely
Presence of white powder on laundry after washing, which is not absorbed by
the fabric and does not alter the colour of the fabric.
The presence of foam in the final rinsing water is not necessarily an indication of
poor rinsing. Carrying out more rinse cycles does not serve any purpose in such
Power Failure
If there is a power failure the wash cycle will be interrupted, and the wash programme
and functions will be suspended. When the power is restored, the wash programme
and functions will re-start from the same point and complete the programme.
During a power failure the water can be drained and the load can be removed from
the machine as follows:
Step 1. Switch off the machine both via the programme dial and the mains power
supply. Remove the plug from the mains power supply socket.
After Sales Service
Customer Service
At Hoover, we aim to make appliances that are reliable and long lasting. However,
should your appliance need to be serviced during its working life, no one is more
qualified to maintain your appliance than our own Hoover Service engineers. To book
a service call or to ask our customer service advisors for help on using your appliance,
please call:
08705 400 600
Step 2. Carefully move the machine so the rear of the machine is accessible. Please
follow the safety precautions that we recommend under the Warning and Safety
Instructions section of this manual.
Step 3. Unclip the drain hose from the rear panel of the machine and lower the hose
into a bowl on the floor. When the bowl is full raise the end of the drainpipe to a
height higher than the top of the appliance to stop the flow of water. Empty and
replace the bowl and continue draining the machine until empty.
or contact us online
Please have your model and serial numbers at hand when calling our service
department, as they will require this information.
Step 4. Once the machine is fully drained of water, clip the hose to the rear of the
machine. Open the door and remove the load.
(Telephone lines open: Monday to Friday 8.30am to 5pm, Saturday 9am to 5pm,
Sunday 10am to 4pm). We may record your phone calls with our representatives to
monitor and improve the quality of service we provide.
The door can be opened approximately 2 minutes after the power failure.
Do not force open the door.
Further Problem Solving advice can be found on the After Sales Service pages of
our website www.hoover.co.uk
Your new Hoover appliance automatically comes with a 12-month call out, parts and
labour guarantee.
Register your appliance now by calling
08444 810 157
or register online
Providing that you register your purchase, Hoover guarantees all parts of this product
for 5 years from the date of purchase. During the first year Hoover approved
engineers will replace or repair all defective parts free of charge, except for parts
subject to fair wear and tear, such as interior lamps.
In years 2-5 replacement parts will be supplied free only if fitted in the UK or Republic
of Ireland by Hoover and the appropriate labour charges paid. An extended warranty
may be purchased to also cover the labour costs. Please ask our customer service
advisors for cost details or complete the enclosed form.
To qualify for benefits under the guarantee, you must be able to provide proof of date
of purchase and the appliance must have been supplied, maintained and used in
accordance with Hoover instructions.
The guarantee excludes:
Any faults which occur due to bad installation or misuse of the machine.
Repair of, or interference with, the machine by any person not authorised by the
● Any parts which are fitted to the machine that are not original manufacturer’s
● Non-domestic use of the machine.
● Operation at incorrect voltage.
● The result of using this machine for any purpose other than those described in the
instruction book.
Spares and Accessories
If any part of your appliances needs replacing during its lifetime, please make sure
that you replace them with genuine Hoover spare parts by calling:
01204 556 111
or online
A number of accessories can also be purchased using the above contact details.
At Hoover, we produce a range of home appliances including vacuum cleaners,
cooling appliances, washing machines, tumble dryers, dishwashers, cookers and
built-in appliances.
If you would like a brochure for any of our product ranges please call our head office
01685 721222
or view our full range online
Our customer service advisors will be able to advise you of any matching appliance,
or appropriate replacement product when it is time to replace your purchase.
Note: Hoover policy is one of continuous development and accordingly we
reserve the right to alter specification without notice. The manufacturer declines
all responsibility for errors printed in this instruction manual.
Hoover Ltd. Pentrebach, Merthyr Tydfil, Mid Glamorgan, CF48 4TU
VHD 9 (2008)
09.12 - 41032789 - www.graficaestampa.it - Printed in Italy - Imprimé en Italie
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