GE | AVM14AB | Use and Care Manual | GE AVM14AB Use and Care Manual

GE AVM14AB Use and Care Manual
GE Appliances
Owner’s Manual &
Installation Instructions
Part. No. 23-11-2129N-001 Pub. No. 49-7374-1 CG 11-98
Safety Instructions
Operating Instructions
Operating Instructions
Installation Instructions
Troubleshooting Tips
Safety Precautions . . . . . . . . . . . . .3
Use of Extension Cords . . . . . . . . .3
Use of Adapter Plugs . . . . . . . . . . .3
Installation Instructions
Safety Information
Controls . . . . . . . . . . . . . . . . . . .4, 5
Care and Cleaning . . . . . . . . . . . . .6
Welcome to the GE family. We’re proud of our
quality products and we are committed to providing
dependable service. You’ll see it in this easy-to-use
Owner’s Manual and you’ll hear it in the friendly
voices of our customer service department.
Best of all, you’ll experience these values each time
you use your air conditioner. That’s important,
because your new air conditioner will be part of your
family for many years. And we hope you will be part
of ours for a long time to come.
We thank you for buying GE. We appreciate your
purchase, and hope you will continue to rely on us
whenever you need quality appliances for your home.
GE & You, A Service Partnership.
Preparing to Install the
Air Conditioner . . . . . . . . . . . . . . . .7
Window Installation . . . . . . . .8–12
Through-the-Wall . . . . . . . . . . . .13
Fill out and return the Consumer Product Registration Card that is
packed with this product.
Write the model and serial numbers here:
Troubleshooting Tips
Before You
Call For Service . . . . . . . . . . . . . .14
Normal Operating Sounds . . . . . .14
You can find them on a label near the air discharge area and/or
on a label on the side of the air conditioner.
Staple sales slip or cancelled check here.
Proof of the original purchase date is needed to obtain service
under the warranty.
Customer Service
Customer Service
You Are Now Part of the GE Family
Warranty . . . . . . . . . . . . . . . . . . .15
Service Telephone
Numbers . . . . . . . . . . . .Back Cover
Inside you will find many helpful hints on how to use and maintain
your air conditioner properly. Just a little preventive care on your
part can save you a great deal of time and money over the life of
your air conditioner.
You’ll find many answers to common problems in the Before You
Call For Service section. If you review our chart of Troubleshooting
Tips first, you may not need to call for service at all.
If you do need service, you can relax knowing help is only a phone
call away. A list of toll-free customer service numbers is included in
the back section. Or, you can always call the GE Answer Center® at
800.626.2000, 24 hours a day, 7 days a week.
Safety Instructions
For your safety, the information in this manual must be followed to minimize the risk of fire, electric shock
or personal injury.
■ This air conditioner must be properly
installed in accordance with the Installation
Instructions before it is used.
■ Never unplug your air conditioner by pulling
on the power cord. Always grip plug firmly
and pull straight out from the receptacle.
NOTE: We strongly recommend that any
servicing be performed by a qualified
■ For your safety…do not store or use
combustible materials, gasoline or other
flammable vapors or liquids in the vicinity
of this or any other appliance.
Installation Instructions
■ Repair or replace immediately all electric
service cords that have become frayed or
otherwise damaged. Do not use a cord that
shows cracks or abrasion damage along its
length or at either the plug or connector end.
■ Turn the mode control to OFF and unplug
your air conditioner before making any
repairs or cleaning.
Operating Instructions
■ Use this appliance only for its intended
purpose as described in this Owner’s
The air conditioner should always be
plugged into its own individual electrical
outlet which has a voltage rating that matches
the rating plate.
The power cord of this appliance is equipped
with a 3-prong (grounding) plug which mates
with a standard 3-prong (grounding) wall
outlet to minimize the possibility of electric
shock hazard from this appliance.
This provides the best performance and also
prevents overloading house wiring circuits
which could cause a fire hazard from
overheated wires.
Have the wall outlet and circuit checked by a
qualified electrician to make sure the outlet is
properly grounded.
Troubleshooting Tips
Do not, under any circumstances, cut or remove
the third (ground) prong from the power cord. For
personal safety, this appliance must be properly
See the Installation Instructions, Electrical
Requirements section for specific electrical
connection requirements.
Where a 2-prong wall outlet is encountered,
it is your personal responsibility and obligation
to have it replaced with a properly grounded
3-prong wall outlet.
Customer Service
USE OF EXTENSION CORDS – 115-Volt models only
Because of potential safety hazards under certain
conditions, we strongly recommend against the
use of an extension cord.
However, if you must use an extension cord,
it is absolutely necessary that it be a UL-listed,
14 gauge, 3-wire grounding type appliance
extension cord having a grounding type plug
and outlet and that the electrical rating of the
cord be 15 amperes (minimum) and 125 volts.
Operating Instructions
Safety Instructions
DO NOT use an extension cord with any of
the 230/208 volt models.
USE OF ADAPTER PLUGS – 115-Volt models only
Because of potential safety hazards under certain
conditions, we strongly recommend against the use
of an adapter plug.
Installation Instructions
However, if you must use an adapter, where
local codes permit, a temporary connection may
be made to a properly grounded 2-prong wall
outlet by use of a UL-listed adapter available at
most local hardware stores.
Troubleshooting Tips
The larger slot in the adapter must be aligned
with the larger slot in the wall outlet to provide
proper polarity in the connection of the power
When disconnecting the power cord from the
adapter, always hold the adapter in place with
one hand while pulling the power cord plug
with the other hand. If this is not done, the
adapter ground terminal is very likely to break
with repeated use.
If the adapter ground terminal breaks, DO NOT
USE the air conditioner until a proper ground
has been established.
Attaching the adapter ground terminal to a wall outlet
cover screw does not ground the appliance unless the
cover screw is metal, and not insulated, and the wall
outlet is grounded through the house wiring. You should
have the circuit checked by a qualified electrician to
make sure the outlet is properly grounded.
Customer Service
Read and follow this Safety Information carefully.
Safety Instructions
About the controls on the air conditioner.
Features and appearance may vary.
Operating Instructions
Installation Instructions
Temp Control
HIGH COOL and LOW COOL provide cooling with
different fan speeds.
The temp control is used to maintain the
room temperature. The compressor will cycle
on and off to keep the room at the same level
of comfort. When you turn the knob to a
higher number the indoor air will become
cooler. Turn the knob to a lower number and
the indoor room will become warmer.
HIGH FAN and LOW FAN provide air
circulation and filtering without cooling.
The ENERGY SAVER feature provides for either
HIGH COOL or LOW COOL selection.
The fan will run continuously in the ENERGY
SAVER mode. It will change to a lower RPM
speed when the compressor cycles off. When
the compressor cycles back on, the fan speed
will change back to the higher speed.
Troubleshooting Tips
Mode Control
NOTE: If you move the mode control from a cool setting
to OFF or to a fan setting, wait at least 3 minutes before
switching back to a cool setting.
Cooling Descriptions
For Normal Cooling—Select HIGH or LOW COOL with
the temp control at 5.
Customer Service
For Maximum Cooling—Select HIGH COOL with the
temp control at 10.
For Quieter & Nighttime Cooling—Select LOW COOL
with the temp control at 5.
Additional controls and important information.
Vent Control
When set at CLOSE, only the air inside the room will
be circulated and conditioned. When set at OPEN,
some inside air is exhausted outside.
Air Direction
Two levers on each side of the grille let you
control the air direction left or right.
Fingertip pressure on the tabs adjusts the air
direction up or straight ahead.
Do not adjust the louvers down any lower than
straight out. Air that is blown down will affect the
thermostat, causing the air conditioner to turn off
before the room is cooled.
Care and cleaning of the air conditioner.
Grille and Case
Turn the air conditioner off and remove the plug
from the wall outlet before cleaning.
Outdoor Coils
Troubleshooting Tips
Installation Instructions
Operating Instructions
Safety Instructions
About the controls on the air conditioner.
The coils on the outdoor side of the air conditioner
should be checked regularly. If they are clogged
with dirt or soot they may be professionally steam
cleaned, a service available through your GE
service outlet.
Air Filter
Customer Service
The air filter behind the front grille should be
checked and cleaned at least every 30 days or more
often if necessary.
To remove:
Lift the top of the filter and gently pull it up.
Clean the filter with warm, soapy water. Rinse and
let the filter dry before replacing it.
CAUTION: DO NOT operate the air conditioner without a
filter because dirt and lint will clog it and reduce performance.
To clean, use water and a mild detergent. Do not
use bleach or abrasives.
Safety Instructions
Preparing to install the air conditioner.
Read these instructions completely and carefully.
Before You Begin
NOTE TO CONSUMER: Keep this Owner’s Manual
and Installation Instructions for future use.
Do not change the plug on the power cord
of this air conditioner.
For personal safety, this air conditioner must be
properly grounded.
Aluminum house wiring may present
special problems—consult a qualified
It is important to have the wall outlet and circuit
checked by a qualified electrician if there is any
doubt as to whether a proper ground exists.
Follow National Electric Codes (NEC) and/or local
codes and ordinances.
Some models require 115/120-volt a.c.,
60 Hz grounded outlet protected with
a 15-amp time delay fuse or circuit breaker.
Some models require 230/208-volt a.c.,
protected with a time delay fuse or circuit
breaker. These models should be installed
on their own single branch circuit for best
performance and to prevent overloading
house or apartment wiring circuits, which
could cause a possible fire hazard from
overheating wires.
The 3-prong grounding plug minimizes the
possibility of electric shock hazard. If the wall outlet
you plan to use is only a 2-prong outlet, it is your
responsibility to have it replaced with a properly
grounded 3-prong wall outlet.
Troubleshooting Tips
Tools You Will Need
■ Hex driver or wrench
■ Pencil
■ Flat-blade screwdriver
■ Level
■ Ruler or tape measure
■ Hammer
Installation Instructions
Electrical Requirements
Operating Instructions
Do not, under any circumstances, cut or
remove the third (ground) prong from the
power cord.
NOTE TO INSTALLER: Leave these instructions with
the air conditioner after installation is completed.
■ Scissors or knife
Customer Service
Safety Instructions
Window Installation Instructions
Parts Included
2 support brackets
Operating Instructions
2 sill brackets
Foam top
window gasket
2 filler panels
Installation Instructions
Customer Service
Troubleshooting Tips
5/8″ machine screws (2)
and nuts (2)
5/8″ carriage bolts (2)
and nuts (2)
1″ screws (4)
5/8″ screws (5)
3/8″ hex head
screws (8)
Safety Instructions
Read completely, then follow step-by-step.
Window Requirements
■ These instructions are for a standard doublehung window. You will need to modify them for
other types of windows.
■ The air conditioner can be installed without the
Operating Instructions
filler panels if needed to fit in a narrow window.
See the window opening dimensions to the right.
18 5⁄8″ min.
■ All supporting parts must be secured to firm
303⁄4″ to 46 1⁄2″
(with filler panels)
wood, masonry or metal.
■ The electrical outlet must be within reach of the
power cord.
26 3⁄4″ min.
(without filler panels)
Window opening dimensions are for a
standard double-hung window.
Installation Instructions
Storm Window Requirements
A storm window frame will not allow the air
conditioner to tilt towards the outside and will keep
it from draining properly. To adjust for this, attach a
piece of wood to the stool.
1/2″ higher
than frame
Storm window
LENGTH: Long enough to fit inside the window
THICKNESS: To determine the thickness, place a
piece of wood on the stool to make it 1/2″ higher
than the top of the storm window frame.
Troubleshooting Tips
Attach securely with nails or screws provided by
the installer.
Customer Service
Safety Instructions
Window Installation Instructions
Remove the Air Conditioner from the Case
Remove the air filter. Lift the top of the filter
and gently pull it up.
Remove one screw from each side of the case.
Keep these ground/anti-theft screws so they
may be replaced at the end of the installation.
Operating Instructions
Remove the 2 screws and lift off the front grille.
Installation Instructions
Remove screws
Air conditioner
Keep these screws to re-attach the grille later.
Slide the air conditioner out of the case by
grasping the rear of the evaporator cover and
pulling forward while bracing the case.
NOTE: The air conditioner is very heavy. It may
require two or more people to remove it from
the case.
Attach the Filler Panels to the Case
Attach filler panels to the existing holes in the case
using eight #8 x 3/8″ long hex head screws.
Filler panel
Troubleshooting Tips
Top bar
Customer Service
Bottom bar
Open the window and mark the centerline
on the stool.
Close the window until it touches behind the
top retainer bar.
Secure the case through the case track into the
window stool on each side, using two 1″ screws.
Mark centerline
Carefully place the case in the window and
align the center of the bottom tie bar with the
centerline on the window stool. Do not release
your grip on the case until the window is in its
final position.
Secure to stool
Top retainer bar
Installation Instructions
Bottom tie bar
Assemble and Attach the Sill and Support Brackets
Loosely attach the sill brackets to the support
brackets with 5/8″ long carriage bolts and nuts.
Attach both sill brackets to the window sill
using a 1″ long screw on each side.
Tighten the bolts and nuts on both sides.
Troubleshooting Tips
Support bracket
Carriage bolt
Sill bracket
Find the track hole that aligns with the sill
bracket on the outer edge of the window sill.
Using the 5/8″ long machine screws and nuts
attach the support brackets to the case track
hole on each side.
Operating Instructions
Safety Instructions
Install the Case in the Window
NOTE: When finished, use a level to make
sure the case tilts to the outside 1/4″ minimum.
This prevents water from entering the room.
Customer Service
Track hole
Install the Window Filler Panels and Locking Bracket
Extend the filler panels to fill the window
Secure the panels using four 5/8″ long screws.
Attach the window locking bracket with a
5/8″ screw.
Customer Service
Troubleshooting Tips
Installation Instructions
Operating Instructions
Safety Instructions
Window Installation Instructions
Install the Window Gasket and Replace the Air Conditioner
Cut the foam top window gasket to the window
width. Stuff the foam between the glass and the
window to prevent air and insects from getting
into the room.
Slide the air conditioner into the case and
replace the front grille. Install the two
ground/anti-theft screws removed at the
beginning of the installation.
Install the front grille and attach to case using
the 2 screws removed previously. Reinstall the
air filter to the front grille.
Make sure the unit is OFF before inserting cord
plug into the outlet.
Check all seals and plug any remaining air gaps
with a suitable weatherproof caulk.
Safety Instructions
Through-the-Wall Installation
The case may be installed through-the-wall in both existing and new construction.
Read completely, then follow step-by-step.
■ Any side louvers must project on the outdoor side of the wall.
■ The room side of the case must project into the room at least 1 1/ 2″ from the finished wall.
Remove the air conditioner from the case.
For specific instructions, refer to the Window
Installation Instructions.
Make certain a wall receptacle is available close
to the hole location or make arrangements to
install a receptacle.
Determine the size of wall opening by adding
1/8″ to the height and width of the case.
Measure height from the top of the case to the
bottom of the rail.
Place the case in the wall opening and secure
the bottom rail, case sides and top with 12
1″ long #10 wood screws.
NOTE: Drill pilot holes, if necessary, for proper
installation. If the frame is oversized, use shims to
prevent case distortion.
Finish the Wall Opening
Caulk all four sides on the outdoor side of the case to prevent moisture from getting through to the
interior wall. Use of flashing (drip rail) will further prevent water from dripping inside the wall and down
the outside of the building.
Troubleshooting Tips
Plaster line
Brick veneer
Lintel angle
(if required)
Trim molding (if desired)
Holes for
#10 1″ long
Installation Instructions
Operating Instructions
■ The case must be installed level from side-to-side and with a 1/ 4″ tilt from front to rear.
Grounding/anti-theft screw
Customer Service
Flashing (drip rail)
Caulking (between bottom
rail and flashing)
11/2″ min.
Safety Instructions
Operating Instructions
Troubleshooting Tips
Save time and money! Review the chart below first and you may not need to call for service.
Possible Causes
What To Do
Air conditioner
does not start
The air conditioner
is unplugged.
• Make sure the air conditioner plug is pushed
completely into the outlet.
The fuse is blown/circuit
breaker is tripped.
• Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker.
Power failure.
• If power failure occurs, turn the mode control to OFF.
When power is restored, wait 3 minutes to restart the
air conditioner to prevent tripping of the compressor
Airflow is restricted.
• Make sure there are no curtains, blinds or furniture
blocking the front of the air conditioner.
The temp control may
not be set high enough.
• Turn the knob to a higher number. The highest setting
provides maximum cooling.
The air filter is dirty.
• Clean the filter at least every 30 days.
See the Operating Instructions section.
The room may have been hot.
• When the air conditioner is first turned on you need to
allow time for the room to cool down.
Cold air is escaping.
• Check for open furnace floor registers and cold
air returns.
Air conditioner does
not cool as it should
• Set the air conditioner’s vent to the closed position.
Air conditioner
freezing up
Troubleshooting Tips
Installation Instructions
Before you call for service…
Cooling coils have iced up.
• See freezing up below.
Ice blocks the air flow
and stops the air conditioner
from cooling the room.
• Set the mode control at HIGH FAN or HIGH COOL with
the temp at 1 or 2.
Normal Operating Sounds
■ You may hear a pinging noise caused by water
being picked up and thrown against the
condenser on rainy days or when the humidity is
high. This design feature helps remove moisture
and improve efficiency.
Customer Service
■ You may hear the thermostat click when the
compressor cycles on and off.
■ Water will collect in the base pan during
high humidity or on rainy days. The water
may overflow and drip from the outdoor side
of the unit.
■ The fan may run even when the compressor
is not.
Safety Instructions
Air Conditioner Warranty
All warranty service provided by our Factory Service Centers,
or an authorized Customer Care® technician. For service,
call 800-GE-CARES.
GE Will Replace:
One Year
From the date of the
original purchase
Any part of the air conditioner which fails due to a defect in materials or workmanship.
During this full one-year warranty, GE will also provide, free of charge, all labor
and in-home service to replace the defective part.
Five Years
From the date of the
original purchase
Any part of the sealed refrigerating system (the compressor, condenser, evaporator
and all connecting tubing) which fails due to a defect in materials or workmanship.
During this five-year warranty, GE will also provide, free of charge, all labor and
in-home service to replace the defective part.
Operating Instructions
For The Period Of:
What GE Will Not Cover:
■ Replacement of house fuses or resetting of circuit
■ Improper installation. If you have an installation problem,
or if the air conditioner is of improper cooling capacity
for the intended use, contact your dealer or installer. You
are responsible for providing adequate electrical
connecting facilities.
■ Failure due to corrosion on models not corrosionprotected.
■ Failure of the product resulting from modifications to the
product or due to unreasonable use including failure to
provide reasonable and necessary maintenance.
■ Damage to the product caused by improper power supply
voltage, accident, fire, floods or acts of God.
■ Incidental or consequential damage to personal property
caused by possible defects with this air conditioner.
■ In commercial locations labor necessary to move the unit
to a location where it is accessible for service by an
individual technician.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives
you specific legal rights, and you may also have other rights which vary from state to state. To know what your
legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
Warrantor: General Electric Company. Louisville, KY 40225
Troubleshooting Tips
This warranty is extended to the original purchaser and any succeeding owner for products purchased for home
use within the USA. In Alaska, the warranty excludes the cost of shipping or service calls to your home.
Installation Instructions
■ Service trips to your home to teach you how to use the
Customer Service
Safety Instructions
Service Telephone Numbers.
GE Answer Center® 800.626.2000
The GE Answer Center® is open 24 hours a day, 7 days a week.
In-Home Repair Service 800-GE-CARES (800-432-2737)
Operating Instructions
Expert GE repair service is only a phone call away.
Special Needs Service 800.626.2000
800-TDD-GEAC (800-833-4322)
Installation Instructions
GE offers, free of charge, a brochure to assist in planning a barrier-free kitchen for persons
with limited mobility.
Service Contracts 800-626-2224
Purchase a GE service contract while your warranty is still in effect and you’ll receive a
substantial discount. GE Consumer Service will still be there after your warranty expires.
Parts and Accessories 800-626-2002
Individuals qualified to service their own appliances can have parts or accessories sent directly
to their homes (VISA, MasterCard and Discover cards are accepted).
Troubleshooting Tips
Instructions contained in this manual cover procedures to be performed by any user. Other servicing
generally should be referred to qualified service personnel. Caution must be exercised, since
improper servicing may cause unsafe operation.
Service Satisfaction
If you are not satisfied with the service you receive from GE:
First, contact the people who serviced your appliance.
Customer Service
Next, if you are still not pleased, write all the details—including your phone number—to:
Manager, Customer Relations
GE Appliances
Appliance Park
Louisville, KY 40225
Finally, if your problem is still not resolved, write:
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
Printed in the United States
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