GE | TBX18LYBWW | Use and Care Manual | GE TBX18GADWW Use and Care Manual

GE TBX18GADWW Use and Care Manual
Top-mount no-frost
Refrigerators
GE Appliances
Owner’s Manual
Models 18–25
GE Answer Center ® 800.626.2000
Part No. 162D3948P005
Pub. No. 49-6971
Congratulations!
You Are Now Part of the GE Family.
Welcome to the GE family.
We’re proud of our quality
products and we are
committed to providing
dependable service. You’ll
see it in this easy-to-use
Owner’s Manual and you’ll
hear it in the friendly voices
of our customer service
department.
Best of all, you’ll experience
these values each time you
use your refrigerator.
That’s important, because
your new refrigerator will
be part of your family for
many years. And we hope
you will be part of ours for a
long time to come.
We thank you for buying
GE. We appreciate your
purchase, and hope you
will continue to rely on us
whenever you need quality
appliances for your home.
Important!
Staple sales slip or cancelled
check here.
Proof of the original purchase date
is needed to obtain service under
the warranty.
Write the model and serial
numbers here.
#
#
2
You can find them on a label on the
left side, near the top of the fresh food
compartment.
Read this Manual
Inside you will find many
helpful hints on how to use and
maintain your refrigerator
properly. Just a little preventive
care on your part can save you a
great deal of time and money
over the life of your refrigerator.
Review the Section on
Troubleshooting Tips
Temperature Controls . . . . .8–10
Features . . . . . . . . . . . . . . .11–15
Automatic Icemaker . . . . . . . . .16
Ice and Water Dispenser . .17, 18
Care and Cleaning . . . . . . .19–21
Installation Instructions
Preparing to
Install the Refrigerator . . . .22, 23
Water Line Installation . . .24–28
Reversing the Door Swing/
Removing the Doors . . . . .29–36
Troubleshooting Tips
Normal Operating Sounds . . . .37
Before You
Call For Service . . . . . . . . .38–41
If You Need Service
Customer Service
Warranty
for Canadian Customers . . . . .42
Warranty
for U.S. Customers . . . . . . . . . .43
Service Telephone
Numbers . . . . . . . . . .Back Cover
3
Customer Service
If you do need service, you can
relax knowing help is only a
phone call away. A list of toll-free
customer service numbers is
included in the back section.
Or, in the U.S., you can always
call the GE Answer Center®
at 800.626.2000, 24 hours a day,
7 days a week. In Canada, call
1-800-361-3400.
Troubleshooting Tips
You’ll find many answers to
common problems here.
If you review our chart of
Troubleshooting Tips first,
you may not need to call for
service at all.
Operating Instructions
Operating Instructions Installation Instructions
Ask any GE appliance owner and they will
tell you we stand behind our products with
unmatched quality service. However, did
you know that most questions result from
simple problems that you can easily fix
yourself in just a few minutes? This
Owner’s Manual can tell you how.
Safety Information
GE & You,
A Service Partnership.
Safety Information
Safety Precautions . . . . . . . . . . .4
How to Connect Electricity . . . .6
Use of Adapter Plugs . . . . . . .6, 7
Use of Extension Cords . . . . . . .7
Safety Information
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
WARNING!
Installation Instructions Operating Instructions
Use this appliance only for its intended purpose as
described in this Owner’s Manual.
SAFETY PRECAUTIONS
When using electrical appliances, basic safety precautions
should be followed, including the following:
■ This refrigerator must be
properly installed and
located in accordance with
the Installation Instructions
before it is used.
■ Do not allow children to
climb, stand or hang on the
shelves in the refrigerator.
They could damage the
refrigerator and seriously
injure themselves.
Troubleshooting Tips
■ Do not touch the cold
surfaces in the freezer
compartment when hands
are damp or wet. Skin may
stick to these extremely cold
surfaces.
Customer Service
■ Do not store or use gasoline
or other flammable vapors
and liquids in the vicinity of
this or any other appliance.
4
■ In refrigerators with
automatic icemakers, avoid
contact with the moving parts
of the ejector mechanism, or
with the heating element that
releases the cubes. Do not
place fingers or hands on the
automatic icemaking
mechanism while the
refrigerator is plugged in.
■ Keep fingers out of the
“pinch point” areas;
clearances between the
doors and between the doors
and cabinet are necessarily
small. Be careful closing
doors when children are in
the area.
■ Unplug the refrigerator
before cleaning and making
repairs.
NOTE: We strongly recommend
that any servicing be performed
by a qualified individual.
■ Turning the control to the
OFF position does not remove
power to the light circuit.
■ Do not refreeze frozen foods
which have thawed
completely.
Safety Information
IMPORTANT:
PROPER DISPOSAL OF THE REFRIGERATOR
Operating Instructions Installation Instructions
Child entrapment and suffocation are not problems of
the past. Junked or abandoned refrigerators are still
dangerous…even if they will sit for “just a few days.”
If you are getting rid of your old refrigerator, please
follow the instructions below to help prevent accidents.
Before You Throw Away Your Old Refrigerator
or Freezer:
■ Take off the doors.
■ Leave the shelves in place so that children may not
easily climb inside.
CFC Disposal
Your old refrigerator has a cooling system that used
CFCs (chlorofluorocarbons). CFCs are believed to harm
stratospheric ozone.
Troubleshooting Tips
If you are throwing away your old refrigerator, make
sure the CFC refrigerant is removed for proper disposal
by a qualified servicer. If you intentionally release this
CFC refrigerant you can be subject to fines and
imprisonment under provisions of environmental
legislation.
Customer Service
5
Safety Information
IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
WARNING!
HOW TO CONNECT ELECTRICITY
Installation Instructions Operating Instructions
Do not, under any circumstances, cut or remove the third
(ground) prong from the power cord. For personal safety,
this appliance must be properly grounded.
The power cord of this appliance is equipped with a 3-prong
(grounding) plug which mates with a standard 3-prong
(grounding) wall outlet to minimize the possibility of electric
shock hazard from this appliance.
Have the wall outlet and circuit checked by a qualified electrician
to make sure the outlet is properly grounded.
Where a standard 2-prong wall outlet is encountered, it is your
personal responsibility and obligation to have it replaced with a
properly grounded 3-prong wall outlet.
The refrigerator should always be plugged into its own individual
electrical outlet which has a voltage rating that matches the rating
plate.
Troubleshooting Tips
This provides the best performance and also prevents overloading
house wiring circuits which could cause a fire hazard from
overheated wires.
Never unplug your refrigerator by pulling on the power cord.
Always grip plug firmly and pull straight out from the outlet.
Repair or replace immediately all power cords that have become
frayed or otherwise damaged. Do not use a cord that shows cracks
or abrasion damage along its length or at either end.
When moving the refrigerator away from the wall, be careful not to
roll over or damage the power cord.
Customer Service
USE OF ADAPTER PLUGS
(Adapter plugs not permitted in Canada)
Because of potential safety hazards under certain conditions,
we strongly recommend against the use of an adapter plug.
6
However, if you must use an adapter, where local codes permit, a
temporary connection may be made to a properly grounded 2-prong
wall outlet by use of a UL-listed adapter available at most local
hardware stores.
Safety Information
The larger slot in the adapter must be aligned with the larger slot in
the wall outlet to provide proper polarity in the connection of the
power cord.
Operating Instructions Installation Instructions
When disconnecting the power cord from the adapter, always hold
the adapter in place with one hand while pulling the power cord
plug with the other hand. If this is not done, the adapter ground
terminal is very likely to break with repeated use.
If the adapter ground terminal breaks, DO NOT USE the refrigerator
until a proper ground has been established.
Attaching the adapter ground terminal to a wall outlet cover screw does not
ground the appliance unless the cover screw is metal, and not insulated, and the
wall outlet is grounded through the house wiring. You should have the circuit
checked by a qualified electrician to make sure the outlet is properly grounded.
USE OF EXTENSION CORDS
Because of potential safety hazards under certain
conditions, we strongly recommend against the use of an
extension cord.
Troubleshooting Tips
However, if you must use an extension cord, it is absolutely
necessary that it be a UL-listed (in the United States) or a CSAlisted (in Canada), 3-wire grounding type appliance extension cord
having a grounding type plug and outlet and that the electrical
rating of the cord be 15 amperes (minimum) and 120 volts.
REMEMBER…
Your continued health and safety are important to us.
Please read and follow this Safety Information carefully.
We want you to remain a happy and healthy part of our
GE family.
Customer Service
SAVE THESE INSTRUCTIONS
7
Safety Information
About the controls on the refrigerator.
The temperature controls on your refrigerator have letters and numbers.
Initially set the fresh food control at 5 and the freezer control at C.
1
Installation Instructions Operating Instructions
If you want colder or warmer temperatures, adjust the fresh food
temperature first. When satisfied with that setting, adjust the freezer
temperature.
3
FF
O
5 INITIAL SETTING
9 COLDEST
9
7
5
FRESH FOOD
1
Damper
E
D
INITIAL SETTING C
COLDEST E
Troubleshooting Tips
FREEZER
C
B
A
2
C
Customer Service
Cold air
from freezer
compartment
(Warmest setting)
E (Coldest setting)
Damper
A
Side View
8
Safety Information
1
Operating Instructions Installation Instructions
Control Settings
Fresh Food Control
The fresh food control maintains the temperatures
throughout the refrigerator.
Moving the fresh food control to OFF stops cooling in
both areas—fresh food and freezer—but does not shut
off power to the refrigerator.
2
Freezer Control
The freezer control moves a damper to change the
amount of cold air that moves from the freezer to the
fresh food compartment.
Power Saver Switch
Push switch to the POWER SAVER setting to reduce
the amount of electricity required to operate your
refrigerator.
Troubleshooting Tips
With this switch turned to the POWER SAVER setting,
moisture may form on the outside of the refrigerator,
especially when the weather is humid.
Over time, moisture that forms on the surface may
cause rust.
To prevent moisture on the outside, move the power
saver switch from the POWER SAVER setting.
Cost? About the same as it costs to use 2 night lights.
Customer Service
9
Safety Information
About the controls on the refrigerator.
How To Test Temperatures
Installation Instructions Operating Instructions
Use the milk test for the fresh food compartment. Place a container
of milk on the top shelf and check it a day later. If the milk is too
warm or too cold, adjust the temperature controls.
Use the ice cream test for the freezer compartment. Place a
container of ice cream in the center of the freezer and check it after
a day. If it’s too hard or too soft, adjust the temperature controls.
After changing the controls, allow 24 hours for the refrigerator to reach the
temperature you have set.
Food Storage
The type of packaging used and the storage temperatures will affect
how long food will keep in the refrigerator.
New food storage guidelines are constantly being developed.
Customer Service
Troubleshooting Tips
Consult the County Extension Service for the latest information on freezing and
storing foods.
10
Safety Information
About the refrigerator shelves and dishes.
Not all features are on all models.
2 Lift up and out
1 Tilt up
Rearranging the Shelves
To Remove
1 Insert
top hook
Operating Instructions Installation Instructions
Shelves in the fresh food
and freezer compartments
are adjustable.
2 Lower to
lock in place
To Replace
Quick Serve™ System
CAUTION: Dishes and lids are not designed for
use on the range top, broiler or in the regular
oven. Such use can be hazardous.
Quick Serve™ dishes fit into a rack that hangs on the
fresh food or freezer door. The rack can be moved in
the same manner as the door bins.
Dishes and lids are safe for use in microwave ovens,
refrigerators and freezers.
Troubleshooting Tips
Do not use when cooking high-fat foods, such as bacon, and highsugar foods, such as candy and syrup. The high temperatures of the
fat and sugar can cause bubbles to form on the inside of the dish.
Customer Service
11
Safety Information
About the refrigerator bins.
Not all features are on all models.
Quick Store Bin
Installation Instructions Operating Instructions
To open:
1 Push up
Q
U
IC
K
S
To avoid damaging the refrigerator, make sure the bin is
closed and latched before closing the refrigerator door.
This bin can be placed on the fresh food or freezer doors.
2 Pull forward
To remove the bin, lift up and out of the bin housing.
Quick Store Bin
Troubleshooting Tips
To move, lift the bin housing up and out of the supports
on the door. You do not have to remove the bin from
the housing when moving it.
Customer Service
Bin Housing
12
Safety Information
About the storage drawers.
Not all features are on all models.
Fruit and Vegetable Drawers
Operating Instructions Installation Instructions
Excess water that may accumulate in the bottom of the
drawers should be emptied and the drawers wiped dry.
Adjustable Humidity Drawers
Slide the control all the way to the HIGH setting
to provide high humidity recommended for most
vegetables.
Slide the control all the way to the LOW setting to
provide lower humidity levels recommended for
most fruits.
Snacks Drawer
The snacks drawer can be moved to the most useful
location for your family’s needs.
Troubleshooting Tips
Adjustable Temperature Meat Drawer
When the drawer is placed in the top 6 slots on the left
side and the lever is set at COLDEST, air from the freezer
is forced around the drawer to keep it very cold.
You can move the drawer to any location if you don’t
want the extra cold storage.
Customer Service
The settings can be adjusted anywhere between COLD
and COLDEST.
When set at COLD, the drawer will stay at the normal
refrigerator temperature.
The COLDEST setting provides the coldest storage area.
13
Safety Information
About storage drawer and cover removal.
Not all features are on all models.
Storage Drawers
Installation Instructions Operating Instructions
To Remove:
These drawers can be removed easily by lifting up slightly while
pulling the drawers past the stop location.
When the door cannot be opened enough to pull the drawer
straight out, slide the drawer toward the middle and remove it.
Remove the glass, then the frame. When replacing the glass, push
the rear edge firmly into the frame.
Step 1
Step 2
Step 3
3
3
4
2
1
4
Troubleshooting Tips
1
2
About the additional features.
Customer Service
Not all features are on all models.
Snuggers
Place a finger on either side of the snugger near the
front to move the snugger back and forth to fit your
needs.
14
1
Safety Information
Two-Position Freezer Shelf
For models without an icemaker, the shelf can be placed
in either position.
Operating Instructions Installation Instructions
For models with an icemaker, the shelf must be placed
in the lower position.
Bins on the Doors
Extra Freezer Shelf
Can Dispenser
Troubleshooting Tips
Removable Wine Rack
Customer Service
Baking Soda Holder
15
Safety Information
About the automatic icemaker.
A newly-installed refrigerator may take 8 to 12 hours to begin making ice.
Feeler arm
in the STOP
(up) position
Installation Instructions Operating Instructions
Icemaker
Automatic Icemaker (on some models)
The icemaker will produce eight cubes per cycle—
approximately 100 cubes in a 24-hour period,
depending on freezer compartment temperature, room
temperature, number of door openings and other use
conditions.
If the refrigerator is operated before the water
connection is made to the icemaker, keep the feeler arm
in the STOP (up) position.
Ice Storage Bin
Feeler arm in the
ON (down) position
When the refrigerator has been connected to the water
supply, move the feeler arm to the ON (down) position.
The icemaker will fill with water when it cools to
freezing. A newly-installed refrigerator may take
8 to 12 hours to begin making ice cubes.
Throw away the first few batches of ice to allow the water
line to clear.
Be sure nothing interferes with the swing of the
feeler arm.
Troubleshooting Tips
Feeler arm in the
STOP (up) position
It is normal for several cubes to be joined together.
If ice is not used frequently, old ice cubes will become
cloudy and taste stale.
Customer Service
Feeler arm on the dispenser model.
Icemaker Accessory Kit
If your refrigerator did not already come equipped with an
automatic icemaker, an icemaker accessory kit is available at extra
cost. Check the back of the refrigerator for the specific icemaker kit
needed for your model.
16
Safety Information
About the ice and water dispenser.
On some models
To Use the Dispenser
Operating Instructions Installation Instructions
Press the rim of the glass gently against the dispenser pad.
Set the selector switch to ICE CUBES, CRUSHED ICE or
WATER (on some models).
The spill shelf is not self-draining. To reduce water
spotting, the shelf and its grille should be cleaned
regularly.
Spill Shelf
If no water is dispensed when the refrigerator is first installed, there
may be air in the water line system. Press the dispenser pad for at
least two minutes to remove trapped air from the water line and to
fill the water system. To flush out impurities in the water line, throw
away the first six glassfuls of water.
CAUTION: Never put fingers or any other
objects into the ice crusher discharge opening.
Ice Storage Bin
To remove:
Troubleshooting Tips
Lift the front of the bin and pull the bin straight out
while supporting it at front and rear.
To replace:
Slide it back on the ice bin shelf. If the bin does not go
all the way back, remove it and rotate the drive
mechanism 1/4 turn. Then push the bin back again.
Rotate
Customer Service
Drive
Mechanism
17
Safety Information
About the ice and water dispenser.
Water Filter Accessory
Installation Instructions Operating Instructions
The water filter is an option at extra cost and is available
from your dealer. Specify WR97X0214. It has complete
installation instructions and installs on 1/4² O.D.
copper water line.
Important Facts About Your Dispenser
■ Add ice before filling the glass with a beverage. This will prevent
splashing, which could cause the ice selector switch to stick or bind.
■ Do not add ice from trays or bags to the storage bin. It may not
crush or dispense well.
■ Avoid overfilling glass with ice and use of narrow or extra-tall
glasses. Backed-up ice can jam the chute or cause the door in the
chute to freeze shut. If ice is blocking the chute, poke it through
with a wooden spoon.
■ Beverages and foods should not be quick-chilled in the ice
storage bin. Cans, bottles or food packages in the storage bin
may cause the icemaker or auger to jam.
Troubleshooting Tips
■ Some crushed ice may be dispensed even though you selected
ICE CUBES. This happens occasionally when a few cubes
accidentally get directed to the crusher.
■ After crushed ice is dispensed, some water may drip from
the chute.
■ Sometimes a mound of snow will form on the door in the ice
chute. This condition is normal and usually occurs when you
have dispensed crushed ice repeatedly. The snow will eventually
evaporate.
Customer Service
■ Dispensed water is not ice cold. For colder water, add crushed ice
or cubes before dispensing water.
18
Safety Information
Care and cleaning of the refrigerator.
Press here to
remove grille.
Cleaning the Outside
Operating Instructions Installation Instructions
The dispenser well, beneath the grille, should be wiped
dry. Water left in the well may leave deposits. Remove
the deposits by adding undiluted vinegar to the well.
Soak until the deposits disappear or become loose
enough to rinse away.
The dispenser pad (on some models). Clean with a warm
water and baking soda solution—about a tablespoon
(15 ml) of baking soda to a quart (1 l) of water. Rinse
thoroughly and wipe dry.
HINT: Open the freezer door part way to prevent dispensing of ice
or water when cleaning.
The door handles and trim (on some models). Clean with a
cloth dampened with soapy water. Dry with a soft cloth.
The soft door handles (on some models) are easy to
keep clean if they are waxed every few months. Use a
household wax such as Pledge brand or Jubilee brand
to coat the handles. Clean with soapy water or a
non-abrasive, all-purpose cleaner.
Troubleshooting Tips
Keep the outside clean. Wipe with a clean cloth lightly
dampened with kitchen appliance wax or mild
liquid dish detergent. Dry and polish with a clean,
soft cloth.
Do not wipe the refrigerator with a soiled dish cloth or wet towel.
These may leave a residue that can erode the paint. Do not use
scouring pads, powdered cleaners, bleach or cleaners containing
bleach because these products can scratch and weaken the paint
finish.
Customer Service
19
Safety Information
Care and cleaning of the refrigerator.
Cleaning the Inside
To help prevent odors, leave an open box of baking soda
in the fresh food and freezer compartments.
Installation Instructions Operating Instructions
Unplug the refrigerator before cleaning. If this is not
practical, wring excess moisture out of sponge or cloth
when cleaning around switches, lights or controls.
Use an appliance wax polish on the inside surface
between the doors.
Use a warm water and baking soda solution—about a
tablespoon (15 ml) of baking soda to a quart (1 l) of
water. This both cleans and neutralizes odors. Rinse
and wipe dry.
After cleaning the door gaskets, apply a thin layer of
petroleum jelly to the door gaskets at the hinge side.
This helps keep the gaskets from sticking and bending
out of shape.
Avoid cleaning cold glass shelves (on some models) with hot water
because the extreme temperature difference may cause them to
break. Handle glass shelves carefully. Bumping tempered glass can
cause it to shatter.
Troubleshooting Tips
Do not wash any plastic refrigerator parts in the dishwasher
except Quick Serve dishes and lids.
Under the Refrigerator
For most efficient operation, keep the area under the
refrigerator clean. Remove the base grille and sweep
away or vacuum up dust.
Customer Service
Clean the condenser coils at least
once a year.
20
For best results, use a brush specially designed for this
purpose. It is available at most appliance parts stores.
Safety Information
Behind the Refrigerator
Be careful when moving the refrigerator away from the wall. All
types of floor coverings can be damaged, particularly cushioned
coverings and those with embossed surfaces.
Operating Instructions Installation Instructions
Pull the refrigerator straight out and return it to position by
pushing it straight in. Moving the refrigerator in a side direction
may result in damage to the floor covering or refrigerator.
When pushing the refrigerator back, make sure you don’t roll over the power cord
or icemaker supply line (on some models).
Light Bulb Replacement
To replace a burned-out bulb, unplug the refrigerator from its
electrical outlet, remove the light shield, unscrew the bulb when
cool and replace it with an appliance bulb of the same or lower
wattage.
Turning the control to the OFF position does not remove power to the light circuit.
Preparing for Vacation
Troubleshooting Tips
For long vacations or absences, remove food and unplug the
refrigerator. Move the fresh food control to the OFF position, and
clean the interior with a baking soda solution of one tablespoon
(15 ml) of baking soda to one quart (1 l) of water. Leave the
doors open.
Move the icemaker feeler arm to STOP (up) position and shut
off the water supply to the refrigerator.
If the temperature can drop below freezing, have a qualified
servicer drain the water supply system (on some models) to
prevent serious property damage due to flooding.
Customer Service
Preparing to Move
If the doors need to be removed, see the Removing the doors section.
On dispenser models, the water line to the dispenser must be
disconnected before the doors are removed.
Secure all loose items such as grille, shelves and drawers by taping
them securely in place to prevent damage.
Be sure the refrigerator stays in an upright position during moving.
21
Safety Information
Preparing to install the refrigerator.
Read these instructions completely and carefully.
Installation Instructions Operating Instructions
Water Supply to the Icemaker (on some models)
If the refrigerator has an icemaker, it will have to be connected to a
cold water line.
A water supply kit (containing copper tubing, shutoff valve, fittings
and instructions) is available at extra cost from your dealer or from
Parts and Accessories, 800-626-2002.
Refrigerator Location
Do not install the refrigerator where the temperature will go below
60°F (16°C) because it will not run often enough to maintain
proper temperatures.
Install it on a floor strong enough to support it fully loaded.
Clearances
Troubleshooting Tips
Allow the following clearances for ease of installation, proper air
circulation and plumbing and electrical connections:
Sides
3/4² (19 mm)
Top
1² (25 mm)
Back
1² (25 mm)
Customer Service
If a 19¢, 22¢ or 25¢ model is to be installed next to a wall on the hinge
side, allow 11/2² (38 mm) for door clearance.
22
Safety Information
Rollers (on some models)
The rollers have 3 purposes:
Operating Instructions Installation Instructions
adjust so the door closes easily when opened about halfway.
1 Rollers
[Raise the front about 3/4² (19 mm) from the floor.]
adjust so the refrigerator is firmly positioned on the floor
2 Rollers
and does not wobble.
3 Rollers allow you to move the refrigerator away from the wall for cleaning.
To adjust the rollers:
Remove the base grille
by pulling out at the
bottom.
Turn the two front
roller adjusting
screws clockwise to
raise the refrigerator,
counter-clockwise to
lower it.
Replace the base grille
by pushing forward until
it snaps into place.
Troubleshooting Tips
Customer Service
23
Safety Information
Installing the water line.
Read these instructions completely and carefully.
Before You Begin
Installation Instructions Operating Instructions
This water line installation is not warranted by the
refrigerator or icemaker manufacturer. Follow these
instructions carefully to minimize the risk of expensive
water damage.
Water hammer (water banging in the pipes) in house
plumbing can cause damage to refrigerator parts and lead
to water leakage or flooding. Call a qualified plumber to
correct water hammer before installing the water supply
line to the refrigerator.
To prevent burns and product damage, do not hook up the
water line to the hot water line.
If you use your refrigerator before connecting the water line,
make sure the icemaker feeler arm is kept in the STOP (up)
position.
Do not install the icemaker tubing in areas where
temperatures fall below freezing.
Troubleshooting Tips
When using any electrical device (such as a power drill)
during installation, be sure the device is insulated or wired
in a manner to prevent the hazard of electric shock.
Customer Service
All installations must be in accordance with local plumbing
code requirements.
24
Safety Information
What You Will Need
To determine how much copper tubing you need:
Operating Instructions Installation Instructions
Measure the distance from the water valve on the back of the
refrigerator to the water supply pipe. Then add 8 feet (244 cm).
Be sure there is sufficient extra tubing [about 8 feet (244 cm)
coiled into 3 turns of about 10 inches (25 cm) diameter] to allow
the refrigerator to move out from the wall after installation.
■ A water supply kit (containing copper tubing, shutoff valve and
fittings listed below) is available at extra cost from your dealer or
from Parts and Accessories, 800-626-2002.
■ A cold water supply. The water pressure must be between
20 and 120 p.s.i.
■ Power drill.
■ Copper tubing, 1/4² outer diameter to connect the refrigerator to
the water supply. Be sure both ends of the tubing are cut square.
Do not use plastic tubing or plastic fittings because the water supply line is under
pressure at all times. Certain types of plastic tubing may become brittle with age
and crack, resulting in water leakage.
Troubleshooting Tips
■ Two 1/4² outer diameter compression nuts and 2 ferrules (sleeves)—
to connect the copper tubing to the shutoff valve and the
refrigerator water valve.
■ If your existing water line has a flared fitting at the end, you will
need an adapter (available at plumbing supply stores) to connect
the water line to the refrigerator OR you can cut off the flared
fitting with a tube cutter and then use a compression fitting.
Customer Service
■ Shutoff valve to connect to the cold water line. The shutoff valve
should have a water inlet with a minimum inside diameter of
5/32² at the point of connection to the COLD WATER LINE.
Saddle-type shutoff valves are included in many water supply
kits. Before purchasing, make sure a saddle-type valve complies
with your local plumbing codes.
25
Safety Information
Installing the water line.
Read these instructions completely and carefully.
Installation Instructions Operating Instructions
Shut Off the Main Water Supply
Turn on the nearest faucet long enough to clear the line of water.
Install the Shutoff Valve
the shutoff valve on the nearest frequently used drinking
1 Install
water line.
a location for the valve that is easily accessible. It is best
2 Choose
to connect into the side of a vertical water pipe. When it is
necessary to connect into a horizontal water pipe, make the
connection to the top or side, rather than at the bottom, to
avoid drawing off any sediment from the water pipe.
a 1/4² hole in the water pipe, using a sharp bit. Remove
3 Drill
any burrs resulting from drilling the hole in the pipe.
the shutoff valve to the cold water pipe with the pipe
4 Fasten
clamp.
the clamp screws until the sealing washer begins
5 Tighten
to swell.
Troubleshooting Tips
Do not overtighten or you may crush the copper tubing.
Pipe Clamp
Washer
Inlet End
Vertical Cold Water Pipe
Customer Service
Saddle-Type Shutoff Valve
26
Safety Information
Route the Copper Tubing and Connect It to the Shutoff Valve
Route the copper tubing between the cold water line and the refrigerator.
Operating Instructions Installation Instructions
Route the tubing through a hole drilled in the wall or floor (behind the
refrigerator or adjacent base cabinet) as close to the wall as possible.
Be sure there is sufficient extra tubing [about 8 feet (244 cm) coiled into 3 turns of about
10² (25 cm) diameter] to allow the refrigerator to move out from the wall after installation.
Place the compression nut and ferrule (sleeve) onto the end of the tubing and
connect it to the shutoff valve.
Make sure the tubing is fully inserted into the valve. Tighten the compression
nut securely.
Saddle-Type Shutoff Valve
Packing
Nut
Outlet Valve
Compression Nut
Ferrule (sleeve)
Turn On the Water and Flush Out the Tubing
the main water supply on and flush out the tubing until the water
1 Turn
is clear.
Troubleshooting Tips
the water off at the water valve after about one quart (1 l) of water has
2 Shut
been flushed through the tubing.
Customer Service
27
Safety Information
Installing the water line.
Read these instructions completely and carefully.
Connect the Tubing to the Refrigerator
Installation Instructions Operating Instructions
Before making the connection to the refrigerator, be sure the
refrigerator power cord is not plugged into the wall outlet.
We recommend installing a water filter if your water supply has sand or particles
that could clog the screen of the refrigerator’s water valve. Install it in the water
line near the refrigerator.
1 Remove the plastic flexible cap from the water valve.
the compression nut and ferrule (sleeve) onto the end of the tubing
2 Place
as shown.
the end of the copper tubing into the water valve connection as far as
3 Insert
possible. While holding the tubing, tighten the fitting.
the copper tubing into the clamp provided to hold it in a vertical
4 Fasten
position. You may need to pry open the clamp.
1/4² Copper Tubing
Tubing Clamp
Troubleshooting Tips
Ferrule (sleeve)
1/4² Compression Nut
Refrigerator Connection
Turn the Water On at the Shutoff Valve
Tighten any connections that leak.
Plug In the Refrigerator
Arrange the coil of copper tubing so that it does not vibrate against the back of
the refrigerator or against the wall. Push the refrigerator back to the wall.
Customer Service
Start the Icemaker
Set the icemaker feeler arm to the ON (down) position. The icemaker will
not begin to operate until it reaches its operating temperature of 15°F (-9°C)
or below. It will then begin operation automatically if the icemaker feeler arm
is in the ON (down) position.
NOTE: The icemaker may double-cycle when it first starts, causing some water spillage from
the icemaker into the ice bucket. This is normal and should not happen again.
28
Safety Information
Reversing the door swing/Removing the doors.
Read these instructions completely and carefully.
Important Notes
Operating Instructions Installation Instructions
NOTE: Doors on dispenser models do not reverse. However, if you need to
remove the doors on a dispenser model, first disconnect the water line to the
dispenser. See the Removing the doors section. To rehang the doors, see
the Rehanging the doors section.
When reversing the door swing (on non-dispenser models):
■ Read the instructions all the way through before starting.
■ Handle parts carefully to avoid scratching paint.
■ Set screws down by their related parts to avoid using them in the
wrong places.
■ Provide a non-scratching work surface for the doors.
IMPORTANT: Once you begin, do not move the cabinet until
door-swing reversal is completed.
These instructions are for changing the hinges from the
right side to the left side—if you ever want to change the
hinges back to the right side, follow these same instructions
and reverse all references to left and right.
Troubleshooting Tips
Tools Required
■ Phillips screwdriver
■ Masking tape
■ T20 or T25 Torxdriver, whichever your model requires
■ Putty knife or thin-blade screwdriver
■ 3/8² socket and ratchet (a 6-point socket is recommended)
Customer Service
29
Safety Information
Removing the doors.
Read these instructions completely and carefully.
Before Removing the Doors
Installation Instructions Operating Instructions
1 Unplug the refrigerator from its electrical outlet.
2 Empty all door shelves, including the dairy compartment.
CAUTION: Do not let either door drop to the floor. To do so could
damage the door stop.
Remove the Freezer Door on Non-Dispenser Models
1 Tape the door shut with masking tape.
a Phillips screwdriver, remove the hinge cover on top of the freezer
2 With
door (on some models).
the hinge straight up to free the hinge pin from the socket in the
3 Lift
top of the door.
the tape and tilt the door away from the cabinet. Lift it off the
4 Remove
bottom socket.
Customer Service
Troubleshooting Tips
5 Set the door on a non-scratching surface with the outside up.
30
Safety Information
Remove the Freezer Door on Dispenser Models
the door shut with masking
1 Tape
tape. There is a water line that
To disconnect this line, first
remove or bend back the
compressor compartment cover.
Operating Instructions Installation Instructions
runs from the dispenser to the
hinge area and to the water valve
at the back of the refrigerator.
This line needs to be disconnected
at the valve before you remove the
door hinge.
At the front of the refrigerator,
unsnap the hinge cover at the
bottom of the fresh food door.
Remove the base grille and unclip
the water line from the hinge area
and from behind the base
channel. Pull the tubing through
to the front of the refrigerator.
Base Channel
Water
Tubing
Clip
Grille
Water Valve
Cover
Plastic
Nut
a Phillips screwdriver,
2 With
remove the hinge cover on top
of the freezer door (on some
models).
There will be 2 wire connectors
under the hinge cover. Pull them
apart.
Troubleshooting Tips
Use a wrench to loosen the plastic
nut (counterclockwise) and pull
out the water line. This may
require some effort. Drain the
water line into a cup.
Bottom Hinge Cover Clip
(on some models)
With a T-20 Torxdriver, remove
the 2 Torx screws that hold the top
hinge to the cabinet.
Water
Line
T-20
Torxdriver
Customer Service
Freezer
Door
31
Safety Information
Removing the doors.
Read these instructions completely and carefully.
Remove the Freezer Door on Dispenser Models
Installation Instructions Operating Instructions
the hinge straight up to free the hinge pin from the socket in the top of
3 Lift
the door.
the tape and tilt the door away from the cabinet. Lift it off the
4 Remove
bottom socket.
Pull out the water line until the line comes all the way out. This may require
2 people, one to hold the door and another to pull out the water line.
5 Set the door on a non-scratching surface with the outside up.
Remove the Fresh Food Door
1 Tape the door shut with masking tape.
2 Remove the hinge pin with a 3/8² socket.
the tape and tilt the door away from the cabinet. Remove and save
3 Remove
the washer on the hinge pin.
Customer Service
Troubleshooting Tips
4 Lift the door straight off the bottom hinge bracket.
5 Set the door on a non-scratching surface with the outside up.
32
Safety Information
Reversing the hardware.
Transfer Bottom Hinge Bracket to the Left
Operating Instructions Installation Instructions
1 Remove the base grille by pulling it straight out.
a Torxdriver, move the bottom hinge bracket and plastic washer from
2 Using
the right side to the left side.
Plastic Washer
Hinge Bracket
Transfer Center Hinge Bracket to the Left
Do not remove
this screw
the three Torx screws
2 Remove
from the center left side of the
cabinet. Screw them into the holes
on the right side.
Center Right
Do not remove
this screw
the center hinge
1 Remove
bracket by removing the three
Center Left
Torx screws.
Troubleshooting Tips
NOTE: Keep these screws with the hinge
bracket. They are long screws and will be used
when installing the hinge on the other side.
Place the center hinge bracket
over the holes at the center left
side of the cabinet. Insert and
tighten the three long screws.
Transfer Top Hinge to the Left
Interchange hinge and screws at top right with screws at top left of cabinet.
Do not tighten screws on hinge side at this time.
Customer Service
Transfer Door Stops
1 On each door, move the metal door stop from the right to the left.
2 Move any screws from the left to the right.
33
Safety Information
Reversing the door handles.
Read these instructions completely and carefully.
Transfer Fresh Food Door Handle
Installation Instructions Operating Instructions
■ Move the plug button from the left
edge of the door and insert it into
the hole on the opposite side.
■ Move the door medallion.
■ Remove the handle plug using a
putty knife under the edge. Remove
the screw underneath.
Plug Button
Screws for
Handle Holes
■ Remove the two screws holding the
handle to the top of the door.
Medallion
To reattach the handle on the
opposite side.
Troubleshooting Tips
Hole
Handle Plug
Handle Plug
Pin
Models with long handles have a pin
that fits into a hole at the bottom of the door.
Transfer Freezer Door Handle
■ Remove the screws holding the handle to the top and
bottom of the door.
Customer Service
■ Move the screws on the right side of the door to the
handle screw holes on the left side.
■ Reattach the handle on the opposite side using the
holes closest to the edge of the door.
34
Safety Information
Rehanging the doors.
Rehang the Fresh Food Door
1 Lower the fresh food door onto the bottom hinge pin.
Be sure the washer is in place.
Operating Instructions Installation Instructions
2 Straighten the door and line it up with the center hinge bracket.
the hinge pin with a 3/8² socket. Turn it until it extends through
3 Reinstall
the hinge bracket and into the door.
Plastic Washer
Hinge Pin
Plastic
Washer
Center Hinge Bracket
Fresh Food Door
Rehang the Freezer Door on Non-Dispenser Models
1 Lower the freezer door onto the center hinge pin.
Be sure the washer is in place.
Troubleshooting Tips
2 Lift the top hinge so the pin fits into the door socket.
sure the door is straight and the gap between the doors is even across
3 Make
the front. Tighten the top hinge screws.
Center Hinge Pin
Customer Service
Plastic Washer
35
Safety Information
Reversing the doors.
Read these instructions completely and carefully.
Rehang the Freezer Door on Dispenser Models
Installation Instructions Operating Instructions
person will need to hold the door as the other person routes the water
1 One
line through the conduit.
The conduit goes down into the fresh food door hinge. Insert the water line
into the conduit and push it through until it goes down to the bottom of the
refrigerator.
Conduit
Base Channel
the bottom socket of the freezer door onto the center hinge pin.
2 Lower
Be sure the washer is in place.
Center Hinge Pin
Plastic Washer
Troubleshooting Tips
the door toward the cabinet, lifting the top hinge so the pin fits into the
3 Tilt
socket on top of the door.
the top hinge screws after making sure the gap between the doors is
4 Tighten
even all across the front.
Reconnect the 2 wire connectors.
the 2 Torx screws to hold the top hinge to the cabinet. Replace the
5 Replace
hinge cover (on some models).
If the door swing is on the right side you will need to route the water line
across the front to the conduit on the bottom left side of the refrigerator.
Customer Service
Secure the water line in the clip behind the base channel. Feed the water line
through the conduit on the bottom until it comes out at the back of the
refrigerator near the water valve. Tighten the plastic nut firmly. Replace the
compressor compartment cover.
Replace the base grille and bottom hinge cover. Push the hinge cover on
completely.
36
Press the dispenser pad for at least 2 minutes. This will remove trapped air,
flush out the water line and fill the water system.
Safety Information
Normal operating sounds.
Depending on the placement of the refrigerator in your kitchen,
you may want to place a piece of rubber backed carpet under the
refrigerator to reduce noise.
Operating Instructions Installation Instructions
1
(on some models). Occasionally you
1 Icemaker
will hear ice cubes dropping into the ice bin.
2
3
4
If this is your first icemaker, you’ll hear
occasional sounds that may be unfamiliar.
They are normal icemaking sounds and are
not a cause for concern.
Evaporator Fan. You may hear air being
2 forced
through the cabinet by the fan.
Evaporator. The flow of refrigerant through
3 the
evaporator may create a boiling or
5
gurgling sound.
6
Heater. During defrost cycles,
4 Defrost
water dripping onto the heater may
10
7
9
8
cause a hissing or sizzling sound. After
defrosting, a popping sound may occur
and the evaporator may create a boiling
or gurgling sound.
These sounds are normal
and are due mostly to highly
efficient operation.
Troubleshooting Tips
Cold Control & Defrost Timer. These parts
5 can
produce a snapping sound when
turning the refrigerator on or off. The
timer also produces a sound similar to
an electric clock.
Plastic Liner. Cracking or popping sounds
6 due
to expansion of the plastic liner.
Valve (on models equipped with an
7 Water
automatic icemaker). When the icemaker fills
with water, a buzzing sound and running
water will be heard.
Customer Service
Water Pan. Water may be heard running into
8 the
drain pan during the defrost cycle.
Compressor. Modern, high efficiency
9 compressors operate much faster than older
models. The compressor may have a high
pitched hum or pulsating sound.
Condenser Fan. You may hear air being
10 forced
over the condenser by the fan.
37
Safety Information
Before you call for service…
Installation Instructions Operating Instructions
Troubleshooting Tips
Save time and money! Review the charts on the following pages
first and you may not need to call for service.
Problem
Possible Causes
What To Do
Refrigerator does not
operate
Refrigerator in
defrost cycle.
• Wait about 30 minutes for
defrost cycle to end.
Fresh food control
in OFF position.
• Move the fresh food
control to a temperature
setting.
Refrigerator is
unplugged.
• Push the plug completely
into the outlet.
The fuse is blown/
circuit breaker is
tripped.
• Replace fuse or reset
the breaker.
Normal when
refrigerator is first
plugged in.
• Wait 24 hours for the
refrigerator to completely
cool down.
Often occurs when large
amounts of food are
placed in refrigerator.
• This is normal.
Door left open or door is
not sealing when closed
because refrigerator is
not level.
• See Rollers.
Hot weather or frequent
door openings.
• This is normal.
Temperature controls
set at the coldest setting.
• See About the controls.
Grille and condenser
need cleaning.
• See Care and cleaning.
Rollers need adjusting.
• See Rollers.
Troubleshooting Tips
Motor operates for
long periods or cycles
on and off frequently.
(Modern refrigerators with
more storage space and
a larger freezer require
more operating time.
They start and stop often
to maintain even
temperatures.)
Customer Service
Vibration or rattling
(slight vibration is
normal)
38
What To Do
Fresh food or freezer
compartment too warm
Temperature control
not set cold enough.
• See About the controls.
Warm weather or
frequent door openings.
• Set the temperature
control one step colder.
See About the controls.
Door left open.
• Check to see if package is
holding door open.
Package blocking air
duct in freezer
compartment.
• Check to see if package is
blocking air duct in freezer
compartment.
Frost or ice crystals on
frozen food (frost within
package is normal)
Door left open.
• Check to see if package is
holding door open.
Automatic icemaker
does not work
(on some models)
Icemaker feeler arm in
STOP (up) position.
Operating Instructions Installation Instructions
Possible Causes
Safety Information
Problem
Too frequent or too
long door openings.
• Move the feeler arm to the
ON (down) position.
• Cubes may have fused to
the side of the mold. Move
the feeler arm to the STOP
(up) position then remove
these cubes.
Freezer compartment
too warm.
• Wait 24 hours for the
refrigerator to completely
cool down.
Piled up cubes in the
storage bin cause the
icemaker to shut off.
• Level cubes by hand.
Cubes too small
(on some models)
Water shutoff valve
connecting refrigerator
to water line may be
clogged.
• Call a plumber to clean
the valve.
Slow ice cube freezing
Door left open.
• Check to see if package is
holding door open.
Temperature control
not set cold enough.
• See About the controls.
Customer Service
• See Installing the water line.
Troubleshooting Tips
Water supply turned
off or not connected.
39
Safety Information
Installation Instructions Operating Instructions
Before you call for service…
Problem
Possible Causes
What To Do
Ice cubes have
odor/taste
Ice storage bin needs
cleaning.
• Empty and wash bin.
Discard old cubes.
Food transmitting odor/
taste to ice cubes.
• Wrap foods well.
Interior of refrigerator
needs cleaning.
• See Care and cleaning.
Moisture forms on
cabinet surface
between the doors
Not unusual during
periods of high
humidity.
• Wipe surface dry and
make sure the power saver
switch is not set at the
POWER SAVER setting.
Moisture collects inside
(in humid weather, air
carries moisture into
refrigerator when doors
are opened)
Too frequent or too
long door openings.
Food freezing in
the refrigerator
Food too close to
air vent.
• Move the food away from
the air vent (near controls).
Fresh food control is
set too cold.
• Move the fresh food control
to a warmer temperature.
Icemaker turned off or
water supply turned off.
• Turn on icemaker or
water supply.
Ice cubes are frozen to
icemaker feeler arm.
• Remove cubes and move
the feeler arm to the ON
(down) position.
Irregular ice clumps in
storage container.
• Break up with fingertip
pressure and discard
remaining clumps.
Troubleshooting Tips
Cube dispenser does not
work (on some models)
• Freezer temperature may
be too warm. Adjust the
freezer control to a colder
setting, one position at a
time, until the clumps do
not form.
Customer Service
Refrigerator has odor
Foods transmitting
odor to refrigerator.
• Foods with strong odors
should be tightly wrapped.
• Keep an open box of baking
soda in the refrigerator;
replace every three months.
Interior needs cleaning.
40
• See Care and cleaning.
What To Do
Hot air from bottom
of refrigerator
Normal air flow cooling
motor. In the
refrigeration process,
it is normal that heat be
expelled in the area
under the refrigerator.
Some floor coverings
will discolor at these
normal and safe
temperatures.
• Your floor covering
supplier should be
consulted if you object to
this discoloration.
Orange glow in
the freezer
Defrost heater is on.
• This is normal.
Door does not close
by itself
Rollers need adjusting.
• See Rollers.
Operating Instructions Installation Instructions
Possible Causes
Safety Information
Problem
Troubleshooting Tips
Customer Service
41
Safety Information
Installation Instructions Operating Instructions
Troubleshooting Tips
Customer Service
Consumer Warranty
For customers in Canada
First Year
CAMCO warrants the replacement or repair of all parts of this Refrigerator which
prove to be defective in material or workmanship for one year from the date of
purchase. Such parts will be repaired or replaced at the option of Camco without
charge, subject to the terms and conditions set out below.
The DEALER warrants to provide the service labor for the repair or replacement of all
parts of this Refrigerator which prove to be defective in material or workmanship for
one year from the date of purchase.
Next Four Years
CAMCO warrants the hermetically sealed refrigerator (namely: Evaporator,
Condenser, Motor Compressor, Interconnecting Tubing, Drier and Refrigerant
Charge) against defects in material or workmanship for an additional four years.
These parts will be repaired or replaced at the option of Camco without charge,
subject to the terms and conditions set out below.
The DEALER warrants for the next four years to provide the service labor necessary to
repair or replace the hermetically sealed refrigeration system to the terms and
conditions set out below.
Terms and Conditions
■ This warranty applies only to single family domestic use in Canada when the
Refrigerator has been properly installed according to the instructions supplied by
Camco and is connected to an adequate and proper utility service. Damage due to
abuse, accident, commercial use, and alteration or the removal or defacing of the
serial plate, cancels all obligations of this warranty. Service during this warranty must
be performed by an Authorized Camco Service Agent.
■ Neither Camco nor the Dealer is liable for any claims or damages resulting from any
failure of the Refrigerator or from service delays beyond their reasonable control.
■ To obtain warranty service, purchaser must present the original bill of sale.
Components repaired or replaced are warranted through the remainder of the
original warranty period only.
■ This warranty does not cover expense involved in making this appliance readily
accessible for servicing.
■ This warranty gives you specific legal rights. Additional warranty rights may be
provided by law in some areas.
Camco Service is available coast-to-coast. See Consumer Services section for service information.
If further help is needed concerning this Warranty, contact:
Manager, Consumer Relations, Camco Inc., Consumer Service,
42
Suite 310, 1 Factory Lane, Moncton, N.B. E1C 9M3
Safety Information
Refrigerator Warranty (For customers in the United States)
All warranty service provided by our Factory Service Centers,
or an authorized Customer Care® technician. For service,
call 800-GE-CARES.
GE Will Replace, At No Charge To You:
One Year
From the date of the
original purchase
Any part of the refrigerator which fails due to a defect
in materials or workmanship. During this full one-year
warranty, GE will also provide, free of charge, all labor
and in-home service to replace the defective part.
Five Years
From the date of the
original purchase
Any part of the sealed refrigerating system (the compressor,
condenser, evaporator and all connecting tubing)
which fails due to a defect in materials or workmanship.
During this five-year warranty, GE will also provide, free
of charge, all labor and in-home service to replace the
defective part.
Lifetime
From the date of the
original purchase
Any see-through pan or drawer made from Lexan®
polycarbonate resin furnished with the refrigerator if the
pan or drawer breaks during normal household use.
Drawer covers are not included.
Operating Instructions Installation Instructions
For The Period Of:
What GE Will Not Cover:
■ Replacement of house fuses or
resetting of circuit breakers.
■ Improper installation.
■ Damage to the product caused by
accident, fire, floods or acts of God.
■ Failure of the product if it is
abused, misused, or used for other
than the intended purpose or used
commercially.
Troubleshooting Tips
■ Service trips to your home to teach
you how to use the product.
■ Incidental or consequential damage to
personal property caused by possible
defects with this appliance.
■ Loss of food due to spoilage.
Customer Service
This warranty is extended to the original purchaser and any succeeding owner for products purchased
for home use within the USA. In Alaska, the warranty excludes the cost of shipping or service calls to
your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This
warranty gives you specific legal rights, and you may also have other rights which vary from state to
state. To know what your legal rights are, consult your local or state consumer affairs office or your
state’s Attorney General.
Warrantor: General Electric Company. Louisville, KY 40225
43
Safety Information
Service Telephone Numbers.
GE Answer Center ® In the U.S.: 800.626.2000
Installation Instructions Operating Instructions
The GE Answer Center® is open 24 hours a day, 7 days a week.
In Canada, contact: Manager, Consumer Relations, Camco Inc.,
Suite 310, 1 Factory Lane, Moncton, N.B. E1C 9M3.
In-Home Repair Service In the U.S.: 800-432-2737
Expert GE repair service is only a phone call away.
In Canada, call 1-800-361-3400.
Special Needs Service In the U.S.: 800.626.2000
GE offers, free of charge, a brochure to assist in planning a
barrier-free kitchen for persons with limited mobility.
In the U.S., call 800-TDD-GEAC (800-833-4322).
In Canada, contact: Manager, Consumer Relations, Camco Inc.,
Suite 310, 1 Factory Lane, Moncton, N.B. E1C 9M3.
Service Contracts In the U.S.: 800-626-2224
Purchase a GE service contract while your warranty is still in effect and
you’ll receive a substantial discount. GE Consumer Service will still be
there after your warranty expires. In Canada, call 1-800-461-3636.
Troubleshooting Tips
Parts and Accessories In the U.S.: 800-626-2002
Individuals qualified to service their own appliances can have parts or
accessories sent directly to their homes (VISA, MasterCard and Discover
cards are accepted). Instructions contained in this manual cover procedures
to be performed by any user. Other servicing generally should be referred to
qualified service personnel. Caution must be exercised, since improper
servicing may cause unsafe operation.
Customers in Canada should consult the local telephone directory for
the nearest Camco service center, or call 1-800-361-3400.
Customer Service
Service Satisfaction
If you are not satisfied with the service you receive from GE: First, contact
the people who serviced your appliance. Next, if you are still not pleased, in
the U.S., write all the details—including your phone number—to: Manager,
Consumer Relations, GE Appliances, Appliance Park, Louisville, KY
40225; or, in Canada, to Director, Consumer Relations, Camco Inc.,
Suite 310, 1 Factory Lane, Moncton, N.B. E1C 9M3. Finally, if your
problem is still not resolved, write Major Appliance Consumer Action
Program, 20 North Wacker Drive, Chicago, IL 60606 (U.S. only).
44
Printed in the United States
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