IKEA | LAGAN | User manual | IKEA LAGAN User Manual

IKEA LAGAN User Manual
Please refer to the last page of this manual for the full list of IKEA
appointed After Sales Service Provider and relative national phone
Safety information
Safety instructions
Product description
Daily use
Hints and tips
Care and cleaning
Technical data
Environmental concerns
IKEA guarantee
Subject to change without notice.
Safety information
Before the installation and use of the appliance, carefully read
the supplied instructions. The manufacturer is not responsible
for any injuries or damages that are the result of incorrect
installation or usage. Always keep the instructions in a safe and
accessible location for future reference.
Children and vulnerable people safety
This appliance can be used by children aged from 8 years
and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if
they have been given supervision or instruction concerning
the use of the appliance in a safe way and understand the
hazards involved.
Do not let children play with the appliance.
Children shall not carry out cleaning and user maintenance of
the appliance without supervision.
Keep all packaging away from children and dispose of it
General Safety
This appliance is intended to be used in household and
similar applications such as:
Farm houses; staff kitchen areas in shops, offices and other
working environments
– By clients in hotels, motels, bed and breakfast and other
residential type environments
Keep ventilation openings, in the appliance enclosure or in
the built-in structure, clear of obstruction.
Do not use mechanical devices or other means to accelerate
the defrosting process, other than those recommended by the
Do not damage the refrigerant circuit.
Do not use electrical appliances inside the food storage
compartments of the appliance, unless they are of the type
recommended by the manufacturer.
Do not use water spray and steam to clean the appliance.
Clean the appliance with a moist soft cloth. Only use neutral
detergents. Do not use abrasive products, abrasive cleaning
pads, solvents or metal objects.
Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
If the supply cord is damaged, it must be replaced by the
manufacturer, its Authorised Service Centre or similarly
qualified persons in order to avoid a hazard.
Safety instructions
Warning! Only a qualified
person must install this
• Remove all the packaging and the transit
• Do not install or use a damaged
• Follow the installation instruction
supplied with the appliance.
• Always take care when moving the
appliance as it is heavy. Always use
safety gloves and enclosed footwear.
• Make sure the air can circulate around
the appliance.
• At first installation or after reversing the
door wait at least 4 hours before
connecting the appliance to the power
supply. This is to allow the oil to flow
back in the compressor.
• Before carrying out any operations on
the appliance (e.g. reversing the door),
remove the plug from the power socket.
• Do not install the appliance close to
radiators or cookers, ovens or hobs.
• Do not install the appliance where there
is direct sunlight.
• Do not install this appliance in areas that
are too humid or too cold, such as the
construction appendices, garages or
wine cellars.
• When you move the appliance, lift it by
the front edge to avoid scratching the
Electrical connection
Warning! Risk of fire and
electrical shock.
• The appliance must be earthed.
• Make sure that the parameters on the
rating plate are compatible with the
electrical ratings of the mains power
• Always use a correctly installed
shockproof socket.
• Do not use multi-plug adapters and
extension cables.
• Make sure not to cause damage to the
electrical components (e.g. mains plug,
mains cable, compressor). Contact the
Authorised Service Centre or an
electrician to change the electrical
• The mains cable must stay below the
level of the mains plug.
• Connect the mains plug to the mains
socket only at the end of the installation.
Make sure that there is access to the
mains plug after the installation.
• Do not pull the mains cable to disconnect
the appliance. Always pull the mains
Warning! Risk of injury, burns,
electrical shock or fire.
• Do not change the specification of this
• Do not put electrical appliances (e.g. ice
cream makers) in the appliance unless
they are stated applicable by the
• Be careful not to cause damage to the
refrigerant circuit. It contains isobutane
(R600a), a natural gas with a high level
of environmental compatibility. This gas
is flammable.
• If damage occurs to the refrigerant
circuit, make sure that there are no
flames and sources of ignition in the
room. Ventilate the room.
• Do not let hot items to touch the plastic
parts of the appliance.
• Do not put soft drinks in the freezer
compartment. This will create pressure
on the drink container.
• Do not store flammable gas and liquid in
the appliance.
• Do not put flammable products or items
that are wet with flammable products in,
near or on the appliance.
• Do not touch the compressor or the
condenser. They are hot.
• Do not remove or touch items from the
freezer compartment if your hands are
wet or damp.
• Do not freeze again food that has been
• Obey the storage instructions on the
packaging of frozen food.
Internal light
• The type of lamp used for this appliance
is not suitable for household room
Care and cleaning
Warning! Risk of injury or
damage to the appliance.
• Before maintenance, deactivate the
appliance and disconnect the mains plug
from the mains socket.
• This appliance contains hydrocarbons in
the cooling unit. Only a qualified person
must do the maintenance and the
recharging of the unit.
• Regularly examine the drain of the
appliance and if necessary, clean it. If
the drain is blocked, defrosted water
collects in the bottom of the appliance.
Warning! Risk of injury or
• Disconnect the appliance from the mains
• Cut off the mains cable and discard it.
• Remove the door to prevent children and
pets to be closed inside of the appliance.
• The refrigerant circuit and the insulation
materials of this appliance are ozonefriendly.
• The insulation foam contains flammable
gas. Contact your municipal authority for
information on how to discard the
appliance correctly.
• Do not cause damage to the part of the
cooling unit that is near the heat
Warning! Refer to Safety
This appliance should be installed in a dry,
well ventilated indoor where the ambient
temperature corresponds to the climate
class indicated on the rating plate of the
Ambient temperature
Some functional problems might
occur for some types of models
when operating outside of that
range. The correct operation can
only be guaranteed within the
specified temperature range. If
you have any doubts regarding
where to install the appliance,
please turn to the vendor, to our
customer service or to the
nearest Authorised Service
+10°C to + 32°C
+16°C to + 32°C
+16°C to + 38°C
+16°C to + 43°C
To ensure best performance, install the
appliance well away from sources of heat
such as radiators, boilers, direct sunlight etc.
Make sure that air can circulate freely
around the back of the cabinet.
Caution! In order to guarantee
proper functioning in ambient
temperature above 38°C, it is
advised to have a 30mm
separation between the sides of
the appliance and surrounding
• A - green and yellow: Earth
• C - brown: Live
• D - blue: Neutral
As the colours of the wires in the mains lead
of this appliance may not correspond with
the coloured markings identifying the
terminals in your plug, proceed as follows:
Electrical Connection
Caution! Any electrical work
required to install this appliance
should be carried out by a
qualified electrician or
competent person.
Warning! This appliance must be
The manufacturer declines any
liability should these safety
measures not be observed.
The wires in the mains lead are coloured in
accordance with the following code:
1. Connect the wire coloured green and
yellow to the terminal marked either
with the letter “E“ or by the earth symbol
or coloured green and yellow.
2. Connect the wire coloured blue to the
terminal either marked with the letter
“N“ or coloured black.
3. Connect the wire coloured brown to the
terminal either marked with the “L“ or
coloured red.
4. Check that no cut, or stray strands of
wire is present and the cord clamp (E) is
secure over the outer sheath.
Make sure the electricity supply voltage
is the same as that indicated on the
appliance rating plate.
5. Switch on the appliance.
The appliance is supplied with a 13 amp
fuse (B). In the event of having to change
the fuse in the plug supplied, a 13 amp
ASTA approved (BS 1362) fuse must be
Warning! A cut off plug inserted
into a 13 amp socket is a serious
safety (shock) hazard. Ensure
that it is disposed of safely.
Product description
Product overview
Vegetable drawers
Glass shelves
Control panel
Dairy compartment with lid
Door balconies
Bottle balcony
Freezer drawer
8 Freezer drawer
9 Freezer drawer
Least cold zone
Intermediate temperature zone
Coldest zone
Control panel
1 Temperature regulator
2 Fridge-Freezer OFF position
Switching off
To turn off the appliance, turn the
temperature regulator to the "O" position.
Switching on
1. Insert the plug into the wall socket.
2. Turn the temperature regulator
clockwise to a medium setting.
Temperature regulation
The temperature is automatically regulated.
To operate the appliance, proceed as
• turn the temperature regulator toward
lower settings to obtain the minimum
• turn the temperature regulator toward
higher settings to obtain the maximum
A medium setting is generally the
most suitable.
However, the exact setting should be
chosen keeping in mind that the
temperature inside the appliance depends
• room temperature
• how often the door is opened
• the quantity of food stored
• the location of the appliance.
Caution! If the ambient
temperature is high or the
appliance is fully loaded, and the
appliance is set to the lowest
temperatures, it may run
continuously causing frost to form
on the rear wall. In this case the
dial must be set to a higher
temperature to allow automatic
defrosting and therefore reduced
energy consumption.
Daily use
Freezing Calendar
Ice scraper
The symbols show different types of frozen
The numbers indicate storage times in
months for the appropriate types of frozen
goods. Whether the upper or lower value of
the indicated storage time is valid depends
on the quality of the foods and treating
before freezing.
Ice-cube production
This appliance is equipped with tray for the
production of ice-cubes.
1. Fill the tray with water.
2. Put the tray in the freezer compartment
Caution! Do not use metallic
instruments to remove the tray
from the freezer.
Freezing fresh food
The freezer compartment is suitable for
freezing fresh food and storing frozen and
deep-frozen food for a long time.
Egg tray
To freeze fresh foods it is not necessary to
change the medium setting.
Ice tray
However, for a faster freezing operation,
turn the temperature regulator toward
higher settings to obtain the maximum
In this condition, the refrigerator
compartment temperature might
drop below 0°C. If this occurs
reset the temperature regulator
to a warmer setting.
Place the fresh food to be frozen in the
bottom compartment.
The maximum amount of food that can be
frozen in 24 hours is specified on the rating
plate, a label located on the inside of the
Storage of the food in a fridge
The freezing process lasts 24 hours: during
this period do not add other food to be
Cover or wrap the food, particularly if it has
a strong flavour.
Storage of frozen food
When activating an appliance for the first
time or after a period out of use, before
putting the products in the compartment let
the appliance run at least 2 hours.
Position the food so that air can circulate
freely around it.
Positioning the door balconies
The freezer drawers ensure that it is quick
and easy to find the food package you
want. If large quantities of food are to be
stored, remove all drawers except for the
bottom drawer which needs to be in place
to provide good air circulation. Keep the
food on all shelves no closer than 15 mm
from the door.
Warning! In the event of
accidental defrosting, for
example due to a power failure,
if the power has been off for
longer than the value shown in
the technical characteristics chart
under "rising time", the defrosted
food must be consumed quickly
or cooked immediately, cooled
and then re-frozen.
Deep-frozen or frozen food, prior to being
used, can be thawed in the refrigerator
compartment or at room temperature,
depending on the time available for this
Small pieces may even be cooked still
frozen, directly from the freezer: in this case,
cooking will take longer.
To permit storage of food packages of
various sizes, the door balconies can be
placed at different heights.
To make these adjustments proceed as
follows: gradually pull upwards the balcony
until it comes free, then reposition as
Movable shelves
Fruit and vegetables should be placed in
these drawers (see the picture).
Removal of freezing baskets from the
The walls of the refrigerator are equipped
with a series of runners so that the safety
glass shelves can be positioned as desired.
Caution! Do not move the glass
shelf above the vegetable
drawer to ensure correct air
Vegetable Drawers
The freezing baskets have a limit stop to
prevent their accidental removal or falling
At the time of its removal from the freezer,
pull the basket towards yourself (1) and,
upon reaching the end point, remove the
basket by tilting its front upwards (2).
At the time of putting it back, slightly lift the
front of the basket to insert it into the
freezer. Once you are over the end points,
push the baskets back in their position.
Hints and tips
Normal operating sounds
The following sounds are normal during
• A faint gurgling and bubbling sound
from coils sound when refrigerant is
• A whirring and pulsating sound from the
compressor when refrigerant is pumped.
• A sudden cracking noise from inside
appliance caused by thermic dilatation
(a natural and not dangerous physical
• A faint click noise from the temperature
regulator when the compressor switches
on or off.
Hints for energy saving
Hints for freezing
• Do not open the door frequently or leave
it open longer than absolutely necessary.
• If the ambient temperature is high and
the Temperature Regulator is set to low
temperature and the appliance is fully
loaded, the compressor may run
continuously, causing frost or ice on the
evaporator. If this happens, set the
Temperature Regulator toward warmer
settings to allow automatic defrosting
and so a saving in electricity
To help you make the most of the freezing
process, here are some important hints:
Hints for fresh food refrigeration
To obtain the best performance:
• do not store warm food or evaporating
liquids in the refrigerator
• do cover or wrap the food, particularly if
it has a strong flavour
• position food so that air can circulate
freely around it
Hints for refrigeration
Useful hints:
• Meat (all types): wrap in a suitable
packaging and place it on the glass shelf
above the vegetable drawer. Store meat
for at most 1-2 days.
• Cooked foods, cold dishes: cover and
place on any shelf.
• Fruit and vegetables: clean thoroughly
and place in a special drawer. Bananas,
potatoes, onions and garlic must not be
kept in the refrigerator if not packed.
• Butter and cheese: place in a special
airtight container or wrap in an
aluminium foil or a polythene bag to
exclude as much air as possible.
• Bottles: close with a cap and place on
the door bottle shelf, or (if available) on
the bottle rack.
• the maximum quantity of food which can
be frozen in 24 hours is shown on the
rating plate;
• the freezing process takes 24 hours no
further food to be frozen should be
added during this period;
• freeze only top quality, fresh and
thoroughly cleaned, foodstuffs;
• prepare food in small portions to enable
it to be rapidly and completely frozen
and to make it possible subsequently to
thaw only the quantity required;
• wrap up the food in aluminium foil or
polythene and make sure that the
packages are airtight;
• do not allow fresh, unfrozen food to
touch food which is already frozen, thus
avoiding a rise in temperature of the
• lean foods store better and longer than
fatty ones; salt reduces the storage life of
• water ices, if consumed immediately
after removal from the freezer
compartment, can possibly cause the skin
to be freeze burnt;
• it is advisable to show the freezing in
date on each individual pack to enable
you to keep tab of the storage time.
Hints for storage of frozen food
To obtain the best performance from this
appliance, you should:
• make sure that the commercially frozen
foodstuffs were adequately stored by the
• be sure that frozen foodstuffs are
transferred from the foodstore to the
freezer in the shortest possible time;
• not open the door frequently or leave it
open longer than absolutely necessary;
• once defrosted, food deteriorates
rapidly and cannot be refrozen;
• do not exceed the storage period
indicated by the food manufacturer.
Care and cleaning
Warning! Refer to Safety
General warnings
Caution! Unplug the appliance
before carrying out any
maintenance operation.
This appliance contains
hydrocarbons in its cooling unit;
maintenance and recharging
must therefore only be carried
out by authorized technicians.
The accessories and parts of the
appliance are not suitable for
washing in a dishwasher.
Cleaning the interior
Before using the appliance for the first time,
the interior and all internal accessories
should be washed with lukewarm water
and some neutral soap to remove the
typical smell of a brand-new product, then
dried thoroughly.
Caution! Do not use detergents
or abrasive powders, as these
will damage the finish.
Initial power on
Caution! Before inserting the
power plug in to the outlet and
switching on the cabinet for the
first time, leave the appliance
standing upright for at least 4
hours. This will assure a sufficient
amount of time for the oil to
return to the compressor.
Otherwise the compressor or
electronic components may
sustain damage.
Periodic cleaning
Caution! Do not pull, move or
damage any pipes and/or
cables inside the cabinet.
Caution! Do not damage the
cooling system.
Caution! When moving the
cabinet, lift it by the front edge to
avoid scratching the floor.
The equipment has to be cleaned regularly:
1. Clean the inside and accessories with
lukewarm water and some neutral soap.
2. Regularly check the door seals and wipe
clean to ensure they are clean and free
from debris.
3. Rinse and dry thoroughly.
4. If accessible, clean the condenser and
the compressor at the back of the
appliance with a brush.
This operation will improve the
performance of the appliance and save
energy consumption.
Periods of non-operation
When the appliance is not in use for long
periods, take the following precautions:
1. Disconnect the appliance from electricity
2. Remove all food.
3. Defrost (if necessary) and clean the
appliance and all accessories.
4. Clean the appliance and all accessories.
5. Leave the door/doors open to prevent
unpleasant smells.
Warning! If you want to keep the
appliance switched on, ask
somebody to check it once in a
while to prevent the food inside
from spoiling in case of a power
Defrosting of the refrigerator
Defrosting the freezer
Caution! Never use sharp metal
tools to scrape off frost from the
evaporator as you could
damage it. Do not use a
mechanical device or any
artificial means to speed up the
thawing process other than those
recommended by the
manufacturer. A temperature rise
of the frozen food packs, during
defrosting, may shorten their safe
storage life.
About 12 hours prior to
defrosting, set a lower
temperature, in order to build up
sufficient chill reserve for the
interruption in operation.
A certain amount of frost will always form
on the freezer shelves and around the top
Defrost the freezer when the frost layer
reaches a thickness of about 3-5 mm.
Frost is automatically eliminated from the
evaporator of the refrigerator compartment
every time the motor compressor stops,
during normal use. The defrost water drains
out through a trough into a special
container at the back of the appliance, over
the motor compressor, where it evaporates.
It is important to periodically clean the
defrost water drain hole in the middle of the
refrigerator compartment channel to
prevent the water overflowing and dripping
onto the food inside.
1. Switch off the appliance, or pull out
electrical plug from the wall socket.
2. Remove any stored food, wrap it in
several layers of newspaper and put it
in a cool place.
Warning! Do not touch
frozen goods with wet hands.
Hands can freeze to the
3. Leave the door open and place a basin
underneath the appliance to collect the
defrosting water.
In order to speed up the defrosting
process, place a pot of warm water in
the freezer compartment. In addition,
remove pieces of ice that break away
with an ice scraper before defrosting is
4. When defrosting is complete, dry the
interior thoroughly and keep the ice
scraper for future use.
5. Switch on the appliance.
6. Set the temperature regulator to obtain
the maximum coldness and run the
appliance for two or three hours using
this setting.
7. Reload the previously removed food
into the freezer compartment.
Warning! Refer to Safety
What to do if...
Possible cause
The appliance does not operate.
The appliance is switched
Switch on the appliance.
The appliance does not operate.
The mains plug is not connected to the mains socket
Connect the mains plug to the
mains socket correctly.
The appliance does not operate.
There is no voltage in the
mains socket.
Connect a different electrical
appliance to the mains socket.
Contact a qualified electrician.
The appliance is noisy.
The appliance is not supported properly.
Check if the appliance stands
The lamp does not work.
The lamp is in stand-by
Close and open the door.
The lamp does not work.
The lamp is defective.
Refer to "Replacing the lamp".
The compressor operates
Temperature is set incorrectly.
Refer to "Operation" chapter.
The compressor operates
Many food products were
inserted at the same time.
Wait a few hours and then
check the temperature again.
The compressor operates
The room temperature is
too high.
Refer to climate class chart on
the rating plate.
The compressor operates
Food products placed in
the appliance were too
Allow food products to cool to
room temperature before storing.
Possible cause
The compressor operates
The door is not closed correctly.
Refer to "Closing the door".
There is too much frost and
The door is not closed correctly or the gasket is deformed/dirty.
Refer to "Closing the door".
There is too much frost and
The water drainage plug is Position the water drainage
not correctly positioned.
plug in the correct way.
There is too much frost and
Food products are not
wrapped properly.
Wrap the food products better.
There is too much frost and
Temperature is set incorrectly.
Refer to "Operation" chapter.
Water flows on the rear
plate of the refrigerator.
During the automatic deThis is correct.
frosting process, frost melts
on the rear plate.
Water flows inside the refrigerator.
The water outlet is clogged.
Water flows inside the refrigerator.
Food products prevent
Make sure that food products
water from flowing into the do not touch the rear plate.
water collector.
Water flows on the floor.
The melting water outlet is Attach the melting water outlet
not connected to the evap- to the evaporative tray.
orative tray above the
The temperature in the appliance is too low/too high.
The temperature regulator Set a higher/lower temperais not set correctly.
The temperature in the appliance is too low/too high.
The door is not closed correctly.
The temperature in the appliance is too low/too high.
The food products temper- Let the food products temperature is too high.
ature decrease to room temperature before storage.
The temperature in the appliance is too low/too high.
Many food products were
inserted at the same time.
Insert less food products at the
same time.
The temperature in the appliance is too low/too high.
The thickness of the frost is
greater than 4-5 mm.
Defrost the appliance.
Clean the water outlet.
Refer to "Closing the door".
Possible cause
The temperature in the appliance is too low/too high.
The door has been
opened too often.
Open the door only if necessary.
The temperature in the appliance is too low/too high.
There is no cold air circula- Make sure that there is cold
tion in the appliance.
air circulation in the appliance.
Side panels of the appliance This is a normal state
Make sure that there is at least
are warm.
caused by operation of the 30 mm of space between each
heat exchanger.
side of the appliance and the
surrounding furniture when the
ambient temperature exceeds
There is too much condensed water on the rear
wall of the refrigerator.
Door was opened too frequently.
Open the door only when necessary.
There is too much condensed water on the rear
wall of the refrigerator.
Door was not closed completely.
Make sure the door is closed
There is too much condensed water on the rear
wall of the refrigerator.
Stored food was not wrap- Wrap food in suitable packped.
aging before storing it in the
Door does not open easily.
You attempted to re-open Wait a few seconds between
the door immediately after closing and re-opening of the
If your appliance is still not
working properly after making
the above checks, contact the
Authorised Service Centre. You
can find the list at the end of this
Closing the door
1. Clean the door gaskets.
2. If necessary, adjust the door. Refer to
the assembly instructions.
3. If necessary, replace the defective door
gaskets. Contact the Authorised Service
Replacing the lamp
The appliance is equipped with a
longlife LED interior light.
Caution! Disconnect the plug
from the mains socket.
1. At the same time, with the fingers
expand up and down the transparent
cover and unhook it in the direction of
the arrows.
2. Replace the lamp with one of the same
power and shape specifically designed
for household appliances.
(The maximum power is shown on the
light bulb cover.)
No incandescent bulbs are
3. Reassemble the lamp cover.
4. Connect the plug to the mains socket.
5. Open the door.
Make sure that the light comes on.
Technical data
Product category
Appliance Type
Refrigerator - Freezer
Installation Type
Product dimensions
1745 mm
595 mm
677 mm
Net volume
194 Litre
109 Litre
Defrost system
Star rating
Rising time
30 hours
Freezing capacity
5 kg/24h
Energy consumption
0,805 kWh/24h
Noise level
40 dB (A)
Energy class
230 - 240 V
50 Hz
The technical information is situated in the
rating plate on the internal left side of the
appliance and in the energy label.
Environmental concerns
Recycle materials with the symbol . Put
the packaging in relevant containers to
recycle it. Help protect the environment and
human health by recycling waste of
electrical and electronic appliances. Do not
dispose of appliances marked with the
symbol with the household waste. Return
the product to your local recycling facility or
contact your municipal office.
IKEA guarantee
How long is the IKEA guarantee valid?
What does this guarantee cover?
This guarantee is valid for 2 years from the
original date of purchase of Your appliance
at IKEA. The original sales receipt is
required as proof of purchase. If service
work is carried out under guarantee, this
will not extend the guarantee period for the
The guarantee covers faults of the
appliance, which have been caused by
faulty construction or material faults from
the date of purchase from IKEA. This
guarantee applies to domestic use only. The
exceptions are specified under the headline
“What is not covered under this
guarantee?” Within the guarantee period,
the costs to remedy the fault e.g. repairs,
parts, labour and travel will be covered,
provided that the appliance is accessible
for repair without special expenditure. On
Who will execute the service?
IKEA service provider will provide the
service through its own service operations
or authorized service partner network.
these conditions the EU guidelines (Nr.
99/44/EG) and the respective local
regulations are applicable. Replaced parts
become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed service provider will
examine the product and decide, at its sole
discretion, if it is covered under this
guarantee. If considered covered, IKEA
service provider or its authorized service
partner through its own service operations,
will then, at its sole discretion, either repair
the defective product or replace it with the
same or a comparable product.
What is not covered under this
• Normal wear and tear.
• Deliberate or negligent damage,
damage caused by failure to observe
operating instructions, incorrect
installation or by connection to the
wrong voltage, damage caused by
chemical or electro-chemical reaction,
rust, corrosion or water damage
including but not limited to damage
caused by excessive lime in the water
supply, damage caused by abnormal
environmental conditions.
• Consumable parts including batteries
and lamps.
• Non-functional and decorative parts
which do not affect normal use of the
appliance, including any scratches and
possible color differences.
• Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
• Cases where no fault could be found
during a technician’s visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where
non-original parts have been used.
• Repairs caused by installation which is
faulty or not according to specification.
• The use of the appliance in a nondomestic environment i.e. professional
• Transportation damages. If a customer
transports the product to their home or
other address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to
the customer's delivery address, then
damage to the product that occurs
during this delivery will be covered by
this guarantee.
• Cost for carrying out the initial
installation of the IKEA appliance.
However, if an IKEA service provider or
its authorized service partner repairs or
replaces the appliance under the terms
of this guarantee, the service provider or
its authorized service partner will reinstall the repaired appliance or install
the replacement, if necessary.
This restriction do not apply to fault-free
work carried out by a qualified specialist
using our original parts in order to adapt
the appliance to the technical safety
specifications of another EU country.
How country law applies
The IKEA guarantee gives You specific legal
rights, which covers or exceed local
demands. However these conditions do not
limit in any way consumer rights described
in the local legislation.
Area of validity
For appliances which are purchased in one
EU country and taken to another EU
country, the services will be provided in the
framework of the guarantee conditions
normal in the new country. An obligation to
carry out services in the framework of the
guarantee exists only if the appliance
complies and is installed in accordance
• the technical specifications of the country
in which the guarantee claim is made;
• the Assembly Instructions and User
Manual Safety Information;
The dedicated After Sales Service for
IKEA appliances:
Please do not hesitate to contact IKEA After
Sales Service to:
1. make a service request under this
2. ask for clarification on installation of the
IKEA appliance in the dedicated IKEA
kitchen furniture. The service won’t
provide clarifications related to:
• the overall IKEA kitchen installation;
• connections to electricity (if machine
comes without plug and cable), to
water and to gas since they have to
be executed by an authorized
service engineer.
3. ask for clarification on user manual
contents and specifications of the IKEA
To ensure that we provide you with the best
assistance, please read carefully the
Assembly Instructions and/or the User
Manual section of this booklet before
contacting us.
How to reach us if You need our service
Please refer to the last page of this manual
for the full list of IKEA appointed contacts
and relative national phone numbers.
In order to provide You with a
quicker service, we recommend
that You use the specific phone
numbers listed at the end of this
manual. Always refer to the
numbers listed in the booklet of
the specific appliance You need
an assistance for. Before calling
us, assure that You have to hand
the IKEA article number (8 digit
code) and the Serial Number (8
digit code that can be found on
the rating plate) for the
appliance of which you need our
Your proof of purchase and
required for the guarantee to
apply. Note that the receipt
reports also the IKEA article
name and number (8 digit code)
for each of the appliances you
have purchased.
Do You need extra help?
For any additional questions not related to
After Sales of your appliances, please
contact our nearest IKEA store call centre.
We recommend you read the appliance
documentation carefully before contacting
Phone number
070 246016
Česká republika
246 019721
70 15 09 09
+49 1806 33 45 32*
Call Fee
Opening time
Binnenlandse gesprekskosten
8 tot 20 Weekdagen
Tarif des appels nationaux
8 à 20. En semaine
Такса за повикване от страната
От 9 до 18 ч в работни дни
Cena za místní hovor
8 až 20 v pracovních dnech
man. - fre. 09.00 - 20.00
lør. - søn. 09.00 - 18.00
211 176 8276
* 0,20 €/Verbindung aus dem
Festnetz max. 0,60 €/Verbindung
aus dem Mobilfunknetz
Υπεραστική κλήση
8 έως 20 κατά τις εργάσιμες ημέρες
91 1875537
Tarifa de llamadas nacionales
De 8 a 20 en días laborables
0170 36 02 05
Tarif des appels nationaux
00385 1 6323 339
Trošak poziva 27 lipa po minuti
0 14845915
National call rate
9 à 21. En semaine
radnim danom od ponedjeljka
do petka od 08:00 do 16:00
8 till 20 Weekdays
02 00620818
Innanlandsgjald fyrir síma
Tariffa applicata
alle chiamate nazionali
dalle 8 alle 20 nei giorni feriali
22 030 529
Υπεραστική κλήση
8 έως 20 κατά τις εργάσιμες ημέρες
Werktags von 8.00 bis 20.00
9 til 18. Virka daga
5 230 06 99
Nacionalinių pokalbių tarifai
Pr. - Ketv.: 8:00 - 12:00, 12:45 - 17:00
Pnkt.: 8:00 - 12:00, 12:45 - 15:45
Belföldi díjszabás
Hétköznap 8 és 10 óra között
Geen extra kosten.
Alleen lokaal tarief.
ma-vr: 8.00 - 21.00
zat: 9.00 - 21.00
zon / pub. vakantie: 10.00 - 18.00
061 998 0549
0900 - 235 45 32
(0900-BEL IKEA)
0031 - 50 316 8772
22 72 35 00
Takst innland
8 til 20 ukedager
max. 10 Cent/min.
Mo - Fr 8.00 - 20.00 Uhr
801 400 711
Stawka wg taryfy krajowej
Chamada Nacional
021 211 08 88
8 495 6662929
Tarif apel naţional
Действующие телефонные
Tarif für Anrufe im Bundesgebiet
Od 8 do 20 w dni robocze
9 às 21. Dias de Semana
*excepto feriados
8 - 20 în zilele lucrătoare
с 8 до 20 по рабочим дням
Время московское
8 bis 20 Werktage
031 5500 324
(02) 3300 2554
030 6005203
0775 700 500
United Kingdom
044 586 2078
020 3347 0044
+381 11 7 555 444
(ако позивате изван Србије)
011 7 555 444
(ако позивате из Србије)
Eesti, Latvija, Slovenija
Tarif des appels nationaux
Tariffa applicata
alle chiamate nazionali
Cena vnútroštátneho hovoru
0,0835 €/puhelu + 0,032 €/min
Matkapuhelinverkosta 0,192 €/min
8 à 20. En semaine
dalle 8 alle 20 nei giorni feriali
8 až 20 v pracovných dňoch
arkipäivisin 8.00 - 20.00
Міжміськи дзвінки платні
National call rate
mån-fre 8.30 - 20.00
lör-sön 9.30 - 18.00
9 - 21 В робочі дні
9 till 21. Weekdays
Цена позива у националном
Понедељак – субота: 09 – 20
Недеља: 09 – 18
lokalsamtal (lokal taxa)
© Inter IKEA Systems B.V. 2019
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