IKEA | SMAKLIG | User manual | IKEA SMAKLIG User Manual

Please refer to the last page of this manual for the full list of IKEA
appointed After Sales Service Provider and relative national phone
Safety information
Safety instructions
Electrical connection
Product description
Daily use
Hints and tips
Care and cleaning
Technical data
Energy efficiency
Environmental concerns
IKEA guarantee
Subject to change without notice.
Safety information
Before the installation and use of the appliance, carefully read
the supplied instructions. The manufacturer is not responsible if
an incorrect installation and use causes injuries and damages.
Always keep the instructions with the appliance for future
Children and vulnerable people safety
This appliance can be used by children aged from 8 years
and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if
they have been given supervision or instruction concerning
the use of the appliance in a safe way and understand the
hazards involved.
Children between 3 and 8 years of age and persons with
very extensive and complex disabilities shall be kept away
from the appliance unless continuously supervised.
Children of less than 3 years of age should be kept away
from the appliance unless continuously supervised.
Do not let children play with the appliance.
Keep all packaging away from children and dispose of it
Keep children and pets away from the appliance when it
operates or when it cools down. Accessible parts may
become hot during use.
If the appliance has a child safety device, it should be
Children shall not carry out cleaning and user maintenance of
the appliance without supervision.
General Safety
WARNING: The appliance and its accessible parts become
hot during use. Care should be taken to avoid touching
heating elements.
Do not operate the appliance by means of an external timer
or separate remote-control system.
WARNING: Unattended cooking on a hob with fat or oil can
be dangerous and may result in fire.
NEVER try to extinguish a fire with water, but switch off the
appliance and then cover flame e.g. with a lid or a fire
CAUTION: The cooking process has to be supervised. A short
term cooking process has to be supervised continuously.
WARNING: Danger of fire: Do not store items on the cooking
Metallic objects such as knives, forks, spoons and lids should
not be placed on the hob surface since they can get hot.
Do not use the appliance before installing it in the built-in
Do not use a steam cleaner to clean the appliance.
After use, switch off the hob element by its control and do not
rely on the pan detector.
If the glass ceramic surface / glass surface is cracked, switch
off the appliance and unplug it from the mains. In case the
appliance is connected to the mains directly using junction
box, remove the fuse to disconnect the appliance from power
supply. In either case contact the Authorised Service Centre.
If the supply cord is damaged, it must be replaced by the
manufacturer, the Authorised Service Centre or similarly
qualified persons in order to avoid a hazard.
WARNING: Use only hob guards designed by the
manufacturer of the cooking appliance or indicated by the
manufacturer of the appliance in the instructions for use as
suitable or hob guards incorporated in the appliance. The
use of inappropriate guards can cause accidents.
Safety instructions
Warning! The appliance must be
installed by the authorised
• Remove all the packaging.
• Do not install or use a damaged
• Follow the installation instructions
supplied with the appliance.
• Keep the minimum distance from other
appliances and units.
• Always take care when moving the
appliance as it is heavy. Always use
safety gloves and enclosed footwear.
• Seal the cut surfaces with a sealant to
prevent moisture to cause swelling.
• Protect the bottom of the appliance from
steam and moisture.
• Do not install the appliance adjacent to
a door or under a window. This prevents
hot cookware falling from the appliance
when the door or the window is opened.
• If the appliance is installed above
drawers make sure that the space,
between the bottom of the appliance
and the upper drawer, is sufficient for air
• The bottom of the appliance can get hot.
Make sure to install a non-combustible
separation panel under the appliance to
prevent access to the bottom.
Refer to the Assembly Instructions.
• Make sure that the ventilation space of 2
mm, between the worktop and the front
of the below unit, is free. The warranty
does not cover damages caused by the
lack of an adequate ventilation space.
Electrical Connection
Warning! Risk of fire and electric
• All electrical connections should be made
by the authorised installer.
• The appliance must be earthed.
• Before carrying out any operation make
sure that the appliance is disconnected
from the power supply.
• Make sure that the parameters on the
rating plate are compatible with the
electrical ratings of the mains power
• Make sure the appliance is installed
correctly. Loose and incorrect electricity
mains cable or plug (if applicable) can
make the terminal become too hot.
• Use the correct electricity mains cable.
• Do not let the electricity mains cable
• Make sure that a shock protection is
• Use the strain relief clamp on the cable.
• Make sure the mains cable or plug (if
applicable) does not touch the hot
appliance or hot cookware, when you
connect the appliance to the near
• Do not use multi-plug adapters and
extension cables.
• Make sure not to cause damage to the
mains plug (if applicable) or to the mains
cable. Contact our Authorised Service
Centre or an electrician to change a
damaged mains cable.
• The shock protection of live and
insulated parts must be fastened in such
a way that it cannot be removed without
• Connect the mains plug to the mains
socket only at the end of the installation.
Make sure that there is access to the
mains plug after the installation.
• If the mains socket is loose, do not
connect the mains plug.
• Do not pull the mains cable to disconnect
the appliance. Always pull the mains
• Use only correct isolation devices: line
protecting cut-outs, fuses (screw type
fuses removed from the holder), earth
leakage trips and contactors.
• The electrical installation must have an
isolation device which lets you disconnect
the appliance from the mains at all poles.
The isolation device must have a contact
opening width of minimum 3 mm.
Warning! Risk of injury, burns
and electric shock.
• Remove all the packaging, labelling and
protective film (if applicable) before first
• This appliance is for household use only.
• Do not change the specification of this
• Make sure that the ventilation openings
are not blocked.
• Do not let the appliance stay unattended
during operation.
• Set the cooking zone to “off” after each
• Do not rely on the pan detector.
• Do not put cutlery or saucepan lids on
the cooking zones. They can become hot.
• Do not operate the appliance with wet
hands or when it has contact with water.
• Do not use the appliance as a work
surface or as a storage surface.
• If the surface of the appliance is cracked,
disconnect immediately the appliance
from the power supply. This to prevent
an electrical shock.
• Users with a pacemaker must keep a
distance of minimum 30 cm from the
induction cooking zones when the
appliance is in operation.
• When you place food into hot oil, it may
Warning! Risk of fire and
• Fats and oil when heated can release
flammable vapours. Keep flames or
heated objects away from fats and oils
when you cook with them.
• The vapours that very hot oil releases
can cause spontaneous combustion.
• Used oil, that can contain food remnants,
can cause fire at a lower temperature
than oil used for the first time.
• Do not put flammable products or items
that are wet with flammable products in,
near or on the appliance.
Warning! Risk of damage to the
• Do not keep hot cookware on the control
• Do not put a hot pan cover on the glass
surface of the hob.
• Do not let cookware boil dry.
• Be careful not to let objects or cookware
fall on the appliance. The surface can be
• Do not activate the cooking zones with
empty cookware or without cookware.
• Do not put aluminium foil on the
• Cookware made of cast iron, aluminium
or with a damaged bottom can cause
scratches on the glass / glass ceramic.
Always lift these objects up when you
have to move them on the cooking
• This appliance is for cooking purposes
only. It must not be used for other
purposes, for example room heating.
• Do not use water spray and steam to
clean the appliance.
• Clean the appliance with a moist soft
cloth. Only use neutral detergents. Do
not use any abrasive products, abrasive
cleaning pads, solvents or metal objects.
Care and cleaning
• Contact your municipal authority for
information on how to discard the
appliance correctly.
• Disconnect the appliance from the mains
• Cut off the mains electrical cable close to
the appliance and dispose of it.
• Clean the appliance regularly to prevent
the deterioration of the surface material.
• Deactivate the appliance and let it cool
down before you clean it.
• Disconnect the appliance from the
electrical supply before maintenance.
General information
Installation process must follow
the laws, ordinances, directives
and standards (electrical safety
rules and regulations, proper
recycling in accordance with the
regulations, etc.) in force in the
country of use!
• To repair the appliance contact the
Authorised Service Centre.
• Use original spare parts only.
Warning! Risk of injury or
min. 500 mm
590 mm
520 mm
100 mm
38 mm
min. 5 mm
55 mm
R 5 mm
min. 38 mm
5 mm
• For further information on the installation
refer to the Assembly Instruction.
• If there is no oven beneath the hob insert
a dividing panel at a minimum distance
of 20 mm from the bottom of the hob.
• Do not use silicon sealant between the
appliance and the worktop.
Electrical connection
Warning! Refer to Safety
Warning! All electrical
connections must be made by an
authorised installer.
Electrical connection
• Before connecting, check that the
nominal voltage of the appliance, stated
on the rating plate, corresponds to the
available supply voltage. Also, check the
power rating of the appliance and
ensure that the wire is suitably sized to
suit the appliance power rating (refer to
the "Technical data" chapter). The rating
plate is located on the lower casing of
the hob.
• The appliance is not provided with a
mains cable. Buy the right one from a
specialised dealer. Single phase or twophase connection requires a mains cable
of minimum 70°C temperature stability.
Cable needs mandatory end sleeves.
According to IEC regulations use for onephase connection: mains cable 3 x 4mm²
and for two-phase connection: mains
cable 4 x 2.5mm². Please respect in first
priority specific national regulations.
• The appliance works perfectly on AC
230 V, AC 220 V~ or AC 240 V~ 50 Hz
electrical network.
• You must have the means for
disconnection incorporated in the fixed
wiring. Have the appliance connected to
the mains using a device that allows the
appliance to be disconnected from the
mains at all poles with a contact opening
width of at least 3 mm, eg. automatic line
protecting cut-out, earth leakage trips or
• You must have the connection and the
connecting links carried out as shown in
the connection diagram (it is located on
the underneath surface of the casing of
the hob). The earth lead is connected to
terminal marked with the symbol and
must be longer than leads carrying
electric current. Tighten the terminal
screws securely! Finally, secure the
connecting cable with the mains cable
cleat and the covering closed by
pressing firmly (lock into place).
Warning! Once connected to the
mains supply check that all
cooking zones are ready for use
by briefly setting each to
maximum power.
Product description
Cooking surface layout
1 Single cooking zone (210 mm) 2300 W,
with Booster 3200 W
2 Single cooking zone (180 mm) 1800 W,
with Booster 2500 W
3 Single cooking zone (145 mm) 1400 W,
with Booster 1800 W
4 Control panel
5 Single cooking zone (210 mm) 2300 W,
with Booster 3200 W
Control panel layout
Press the symbol to operate the appliance.
The display, indicators and sounds tell
which function operate.
To activate or deactivate the hob.
To activate and deactivate the Lock
or the Child Safety Device.
To activate the function STOP+GO.
4 Timer indicators of cooking zones.
5 Timer display: 00 - 99 minutes.
To activate the Booster (Display
shows a ).
7 A power setting display: ,
- .
8 Power selector to select power settings.
To increase or to decrease the
To activate and deactivate the
Bridge function.
Power setting displays
The cooking zone is deactivated.
The cooking zone operates.
STOP+GO function operates.
+ digit
There is a malfunction. Refer to "Troubleshooting" chapter.
A cooking zone is still hot (residual heat).
Lock / Child Safety Device function operates.
Incorrect or too small cookware or no cookware on the cooking zone.
Automatic Switch Off function operates.
Residual heat indicator
There is a risk of
burns from residual heat. The
indicators show the level of the
residual heat for the cooking
zones you are currently using.
The indicators may also come on
for the neighbouring cooking
zones even if you are not using
The induction cooking zones produce the
heat necessary for the cooking process
directly in the bottom of the cookware. The
glass ceramic is heated by the heat of the
Daily use
Activating and deactivating
for 1 second to activate or
deactivate the appliance.
Adjusting the power setting
Touch the power selector at a desired
power setting. Correct to the left or the
right, if necessary. Do not release before
you reach a desired power setting.
Bridge function
The function connects two cooking zones
and they operate as one. First set the
power setting for one of the cooking zones.
To activate the function touch . To set or
change the power setting touch one of the
To deactivate the function touch . The
cooking zones operate independently.
Using the Booster function
The Booster function makes additional
power available for the induction cooking
Using the Timer
repeatedly until the indicator of a
desired cooking zone flashes. For example
for the front right zone.
zones. Touch
to activate it, a
lights up
on the display. After maximum 10 minutes,
the induction cooking zones automatically
return to cooking level
Power exchange function
• Cooking zones are grouped according to
the location and number of the phases in
the hob. See the illustration.
• Each phase has a maximum electricity
loading of 3700 W.
• The function divides the power between
cooking zones connected to the same
• The function activates when the total
electricity loading of the cooking zones
connected to a single phase exceeds
3700 W.
• The function decreases the power to the
other cooking zones connected to the
same phase.
• The power setting display of the reduced
zones changes between two levels.
of the Timer to set the time
between 00 and 99 minutes. When the
indicator of the cooking zone flashes more
slowly, the time counts down. Set the power
If the power setting is set and the time set
has elapsed, an acoustic signal sounds, 00
flashes, and cooking zone deactivates. If
cooking zone is not in use and the time set
has elapsed an acoustic signal sounds and
00 flashes.
to deactivate the function for the
selected cooking zone and the indicator for
this cooking zone flashes faster. Touch
and the remaining time counts backwards
to 00. The indicator of the cooking zone
goes out.
The function sets all cooking zones that
operate to the lowest power setting .
When the function operates, you cannot
change the power setting. The function does
not stop the timer function.
• Activate the appliance with . Do not
set the power settings. Touch
for 4
comes on.
seconds. The symbol
• Deactivate the appliance with .
To override the Child Safety Device for
only one cooking time
• To activate this function touch . The
comes on.
• To deactivate this function touch . The
power setting that you set before comes
• Activate the appliance with . The
comes on.
for 4 seconds. Set the power
• Touch
setting in 10 seconds. You can operate
the appliance.
• When you deactivate the appliance with
, the Child Safety Device operates
Automatic Switch Off
When the cooking zones operate, you can
lock the control panel, but not deactivate
the appliance. It prevents an accidental
change of the power setting.
The function deactivates the hob
automatically if:
First set the power setting.
To start this function touch
. The symbol
comes on for 4 seconds. The Timer stays
To stop this function touch . The power
setting that you set before comes on.
When you stop the appliance, you also stop
this function.
The Child Safety Device
This function prevents an accidental
operation of the appliance.
To activate the Child Safety Device
• Activate the appliance with . Do not
set the power settings.
• Touch
for 4 seconds. The symbol
comes on.
• Deactivate the appliance with .
To deactivate the Child Safety Device
• all cooking zones are deactivated.
• you do not set the power setting after
activating the hob.
• you cover any symbol with an object (a
pan, a cloth, etc.) for longer than approx.
10 seconds.
• you do not deactivate a cooking zone
after a certain time, or you do not modify
the power setting, or if the overheating
occurs (e.g. when a pan boils dry). The
lights up. Before using again,
you must set the cooking zone to .
Power setting
Automatic switch off
6 hours
5 hours
4 hours
1.5 hours
If cookware that is not suitable is
lights up on the display
and after 2 minutes the indicator
for the cooking zone deactivates
OffSound Control - Deactivating and
activating the sounds
Deactivating the sounds
Deactivate the appliance.
for 3 seconds.
When this function operates, you can hear
the sounds only when:
• you touch
• you put something on the control panel.
Activating the sounds
Deactivate the appliance.
for 3 seconds. The displays comes
on and goes out. Touch
comes on, the sound is on. Touch
comes on, the sound is off.
for 3 seconds. The displays come
on and go out. Touch
for 3 seconds.
comes on, because the sound is off. Touch
comes on. The sound is on.
Hints and tips
Noises during operation
When a cooking zone is active, it
may hum briefly. This is a
characteristic of all ceramic glass
cooking zones and does not
impair either the function or the
life of the appliance.
Cookware for induction cooking zones
Use the induction cooking zones
with correct cookware.
Cookware material
• correct: cast iron, steel, enamelled steel,
stainless steel, the bottom made of multilayer (with correct mark from a
• not correct: aluminium, copper, brass,
glass, ceramic, porcelain.
Cookware is correct for an induction hob
if …
• ... some water boils very quickly on a
zone set to the highest power setting...
• ... a magnet pulls on to the bottom of the
The bottom of the cookware must
be as thick and flat as possible.
Cookware sizes
Induction cooking zones adapt
automatically to the size of the bottom of
the cookware. But, it must have a minimum
diameter depending on the size of the
cooking zone.
Cooking zone
Cookware diameter [mm]
Right rear cooking
145 - 180
Right front cooking
125 - 145
Left rear cooking
125 - 210
Left front cooking
125 - 210
Care and cleaning
General information
Warning! Deactivate the
appliance and let it cool down
before you clean it.
Warning! For safety reasons, do
not clean the appliance with
steam blasters or high-pressure
Warning! Sharp objects and
abrasive cleaning agents will
damage the appliance. Clean
the appliance and remove the
residues with water and washing
up liquid after each use. Remove
also the remnants of the cleaning
Scratches or dark stains on the
glass ceramic that cannot be
removed do not affect the
functioning of the appliance.
Warning! Refer to Safety
Removing the residues and stubborn
1. Food containing sugar, plastics, tin foil
residues should be removed at once,
best tool for cleaning glass surface is a
scraper (not included with the
appliance). Place a scraper on the glass
ceramic surface at an angle and remove
residues by sliding the blade over the
surface. Wipe the appliance with a
damp cloth and a little washing up
liquid. Finally, rub the appliance dry
using a clean cloth.
2. Limescale rings, water rings, fat
splashes, shiny metallic discolorations
should be removed after the appliance
has cooled down using cleaner for glass
ceramic or stainless steel.
What to do if…
Possible cause
The appliance cannot be ac- The appliance is not connec- Check if the appliance is cortivated or is not operating.
ted to an electrical supply or rectly connected to the elecit is connected incorrectly.
trical supply. Ensure a correct installation by calling an
authorised installer.
More than 10 seconds
passed since you activated
the appliance.
Activate the appliance
The Child Safety Device or
Deactivate the Child Safety
Device (See the section
“Child Safety Device" or
the Lock is on
Acoustic signal sounds, appliance deactivates.
Several symbols were
touched at the same time.
Touch only one symbol.
One or more symbols have
been covered for longer
than 10 seconds.
Uncover symbols.
Display is switching between Power exchange function is
two power settings.
reducing the power of this
cooking zone.
See the section "Power exchange function".
The residual heat indicator is The cooking zone was only
not displaying anything.
on for a short time and is
therefore not hot.
If the cooking zone is supposed to be hot, call the After Sales Service.
There is no signal when you
touch panel symbols.
The signals are deactivated.
Activate the signals. Refer to
OffSound Control.
lights up on the power
setting display.
Unsuitable cookware.
Use suitable cookware.
No cookware on the cooking Place cookware on the cookzone.
ing zone.
The diameter of the bottom
of the cookware is too small
for the cooking zone.
Move onto a smaller cooking
Possible cause
symbol plus a number
appears on the timer display.
Electronic component error.
Disconnect the appliance
from the electrical supply for
a few minutes. Remove the
fuse, wait one minute, and
insert the fuse again. If the
problem continues, ensure a
correct installation by calling
an authorised installer.
lights up on the timer
Overheating protection for
the cooking zone operates.
Deactivate the appliance.
Remove the hot cookware.
After approximately 30 seconds activate the cooking
zone again.
should disappear, residual heat indicator can stay. Cool down
the cookware and check it
with the section "Cookware
for the induction cooking
If there is an error, first try to find a solution
to the problem yourself. If you cannot find a
solution to the problem yourself, contact
your IKEA store call centre. You can find a
full list of IKEA appointed contacts at the
end of this manual.
If you operated the appliance
wrongly, or the installation was
not carried out by a registered
engineer, the visit from the After
Sales Service technician or
dealer may not take place free
of charge, even during the
warranty period.
Technical data
Rating Plate
Made in Germany
© Inter IKEA Systems B.V. 1999
Typ 60 GAD DC AU 7.4kW
PNC 949 594 494 00 S No .................... 220V-240V AC 50-60 Hz
IKEA of Sweden AB
SE - 343 81 Älmhult
The graphic above represents the rating
plate of the appliance without serial
230 V
number, which is located at its underneath
surface of the casing.
Dear Customer, keep the additional rating
plate with the user manual. This will allow us
to assist you better, by identifying precisely
your hob, in case you will need in future our
assistance. Thank you for your help!
Energy efficiency
Product information according to EU 66/2014 valid for EU market only
Model identification
Type of hob
Built-In Hob
Number of cooking zones
Heating technology
Diameter of circular cooking zones (Ø)
Left front
Left rear
Right front
Right rear
21.0 cm
21.0 cm
14.5 cm
18.0 cm
Energy consumption per
cooking zone (EC electric
Left front
Left rear
Right front
Right rear
190.2 Wh / kg
190.2 Wh / kg
188.2 Wh / kg
184.4 Wh / kg
Energy consumption of the
hob (EC electric hob)
EN 60350-2 - Household electric cooking
appliances - Part 2: Hobs - Methods for
measuring performance
The energy measurements referring to the
cooking area are identified by the markings
of the respective cooking zones.
Energy saving
You can save energy during everyday
cooking if you follow below hints.
• When you heat up water, use only the
amount you need.
188.3 Wh / kg
• If it is possible, always put the lids on the
• Before you activate the cooking zone put
the cookware on it.
• Put the smaller cookware on the smaller
cooking zones.
• Put the cookware directly in the centre of
the cooking zone.
• Use the residual heat to keep the food
warm or to melt it.
Environmental concerns
Recycle materials with the symbol . Put
the packaging in relevant containers to
recycle it. Help protect the environment and
human health by recycling waste of
electrical and electronic appliances. Do not
dispose of appliances marked with the
symbol with the household waste. Return
the product to your local recycling facility or
contact your municipal office.
IKEA guarantee
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years two (2) years if the appliance is named
LAGAN or TILLREDA - from the original
date of purchase of your appliance at IKEA
or from the installation date with maximum
limit of three months from the purchase
date. The original sales receipt, is required
as proof of purchase. If service work is
carried out under guarantee, this will not
extend the guarantee period for the
appliance. Once a warranted product has
been replaced, the replaced product
warranty will be valid for the balance
period from date of original purchase
Who will execute the service?
IKEA service provider will provide the
service through its own service operations
or authorized service partner network.
What does this guarantee cover?
• The guarantee covers faults of the
appliance, which have been caused by
faulty construction or material faults from
the date of purchase from IKEA or from
the installation date with maximum limit
of three months from the purchase date.
• This guarantee applies to domestic use
• The exceptions are specified under the
headline “What is not covered under this
guarantee?” Within the guarantee
• The costs to remedy the fault e.g. repairs,
parts, labour and travel will be covered,
provided that the appliance is accessible
for repair without special expenditure.
On these conditions the respective local
regulations are applicable.
• Replaced parts become the property of
• In case of non-repairable product, the
retail value of the replacement will not
exceed the purchase price that was paid
by the customer
What will IKEA do to correct the problem?
• IKEA appointed Service Provider will
examine the product and decide, at its
sole discretion, if it is covered under this
guarantee. If considered covered, IKEA
Service Provider or its authorized service
partner through its own service
operations, will then, at its sole
discretion, either repair the defective
product or replace it with the same or a
comparable product.
What is not covered under this
• Normal wear and tear.
• Deliberate or negligent damage,
damage caused by failure to observe
operating instructions, incorrect
installation or by connection to the
wrong voltage, damage caused by
chemical or electro-chemical reaction,
rust, corrosion or water damage
including but not limited to damage
caused by excessive lime in the water
supply, damage caused by abnormal
environmental conditions.
Consumable parts including batteries
and lamps.
Non-functional and decorative parts
which do not affect normal use of the
appliance, including any scratches and
possible colour differences.
Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
Cases where no fault could be found
during a technician’s visit.
Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where
non-original parts have been used.
Repairs caused by installation which is
faulty or not according to specification.
The use of the appliance in a nondomestic environment i.e. professional
Damage resulting from power outage,
power surges or dips, fluctuating voltage
or improper voltage All workout parts
are not covered by the guarantee e.g.:
filters and cleanliness.
Transportation damages. If a customer
transports the product to his home or
another address, IKEA is not liable for
any damage that may occur during
transport. However, if IKEA delivers the
product to the customer’s delivery
address, then damage to the product
that occurs during this delivery will be
covered by IKEA.
Cost for carrying out the initial
installation of the IKEA appliance.
However, if an IKEA service provider or
its authorized service partner repairs or
replaces the appliance under the terms
of this guarantee, the service provider or
its authorized service partner will reinstall the repaired appliance or install
the replacement, if necessary.
• All plumping and electrical installation,
are not the responsibility of IKEA, and
customer must complete these work
before the execution work.
How country law applies
The IKEA guarantee gives You specific legal
rights, which covers or exceed local
demands. However these conditions do not
limit in any way consumer rights described
in the local legislation.
Area of validity
This warranty is valid only in the country
where the product has been purchased; the
services will be provided in the framework
of the guarantee conditions.
An obligation to carry out services in the
framework of the guarantee exists only if
the appliance complies and is installed in
accordance with:
• the technical specifications of the country
in which the guarantee claim is made;
• the Assembly Instructions and User
Manual Safety Information;
The dedicated After Sales Service for
IKEA appliances:
Please don’t hesitate to contact IKEA
appointed After Sales Service Provider to:
• make a service request under this
• ask for clarifications on installation of the
IKEA appliance in the dedicated IKEA
kitchen furniture;
• ask for clarification on functions of IKEA
To ensure that we provide you with the best
assistance, please read carefully the
Assembly Instructions and/or the User
Manual before contacting us.
How to reach us if You need our service
Please refer to the last page of this manual
for the full list of IKEA appointed contacts
and relative national phone numbers.
In order to provide You with a
quicker service, we recommend
that You use the specific phone
numbers listed at the end of this
manual. Always refer to the
numbers listed in the booklet of
the specific appliance You need
an assistance for. Before calling
us, assure that You have to hand
the IKEA article number (8 digit
code) and the Serial Number (8
digit code that can be found on
the rating plate) for the
appliance of which you need our
your proof of purchase and
required for the guarantee to
apply. The sales receipt also
reports the IKEA name and
article number (8 digit code) for
each of the appliances you have
Toll free:
: ‫رﻗﻢ ﻣﺠﺎﻧﻲ‬
: ‫ﻣﻮﻗﻊ اﻹﻧﺘﺮﻧﺖ‬
8 004 532
Toll free:
8 004 532
: ‫رﻗﻢ ﻣﺠﺎﻧﻲ‬
: ‫ﻣﻮﻗﻊ اﻹﻧﺘﺮﻧﺖ‬
: ‫اﻟﺒﺮﻳﺪ اﻹﻟﻜﺘﺮوﻧﻲ‬
e-mail: IkeaCairo.customerservice@alfuttaim.com
: ‫اﻟﺨﻂ اﻟﺴﺎﺧﻦ‬
: ‫ﻣﻮﻗﻊ اﻹﻧﺘﺮﻧﺖ‬
: ‫اﻟﺒﺮﻳﺪ اﻹﻟﻜﺘﺮوﻧﻲ‬
Contact centre:
: ‫ﻣﺮﻛﺰ اﻻﺗﺼﺎل‬
: ‫ﻣﻮﻗﻊ اﻹﻧﺘﺮﻧﺖ‬
: ‫اﻟﺒﺮﻳﺪ اﻹﻟﻜﺘﺮوﻧﻲ‬
+965 18 40 40 8
Contact centre:
: ‫ﻣﺮﻛﺰ اﻻﺗﺼﺎل‬
: ‫ﻣﻮﻗﻊ اﻹﻧﺘﺮﻧﺖ‬
: ‫ﻣﺮﻛﺰ اﻻﺗﺼﺎل‬
+962 6 400 1000
Contact centre:
Our phone lines are
Saturday - Thursday
: ‫ﺧﻄﻮط اﻟﮭﺎﺗﻒ ﻟﺪﻳﻨﺎ ﻣﻔﺘﻮﺣﺔ‬
‫ اﻟﺨﻤﯿﺲ‬- ‫اﻟﺴﺒﺖ‬
‫ﻳﻮم اﻟﺠﻤﻌﺔ‬
09:00 AM - 10:00 PM
2:00 PM - 10:00 PM
Contact centre:
Our telephone lines are
open all day
: ‫ﻣﺮﻛﺰ اﻻﺗﺼﺎل‬
‫ﺧﻄﻮط اﻟﮭﺎﺗﻒ ﻟﺪﻳﻨﺎ ﻣﻔﺘﻮﺣﺔ طﻮال اﻟﯿﻮم‬
09:00 AM - 10:00 PM
© Inter IKEA Systems B.V. 2019
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