IKEA | MATMÄSSIGG | User manual | IKEA MATMÄSSIGG User Manual

IKEA MATMÄSSIGG User Manual
GB
MATMÄSSIG
AE
EG
JO
KW
OM
QA
ENGLISH
Please refer to the last page of this manual for the full list of IKEA
appointed After Sales Service Provider and relative national phone
numbers.
EG
JO KW OM QA
LANGUAGE
COUNTRY
AE
ENGLISH
4
4
ENGLISH
Contents
Safety information
Safety instructions
Installation
Product description
Daily use
Hints and tips
Care and cleaning
4
6
9
10
11
12
13
Troubleshooting
Technical data
Electrical connection
Gas connection
Environmental concerns
IKEA guarantee
14
15
17
18
20
20
Subject to change without notice.
Safety information
Before the installation and use of the appliance, carefully read
the supplied instructions. The manufacturer is not responsible if
an incorrect installation and use causes injuries and damage.
Always keep the instructions with the appliance for future
reference.
Children and vulnerable people safety
•
•
•
•
•
This appliance can be used by children aged from 8 years
and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if
they have been given supervision or instruction concerning
the use of the appliance in a safe way and understand the
hazards involved.
Children between 3 and 8 years of age and persons with
very extensive and complex disabilities shall be kept away
from the appliance unless continuously supervised.
Children of less than 3 years of age should be kept away
from the appliance unless continuously supervised.
Do not let children play with the appliance.
Keep all packaging away from children and dispose of it
appropriately.
ENGLISH
•
•
•
5
Keep children and pets away from the appliance when it
operates or when it cools down. Accessible parts may
become hot during use.
If the appliance has a child safety device, it should be
activated.
Children shall not carry out cleaning and user maintenance of
the appliance without supervision.
General Safety
•
•
•
•
•
•
•
•
•
•
•
WARNING: The appliance and its accessible parts become
hot during use. Care should be taken to avoid touching
heating elements.
Do not operate the appliance by means of an external timer
or separate remote-control system.
WARNING: Unattended cooking on a hob with fat or oil can
be dangerous and may result in fire.
NEVER try to extinguish a fire with water, but switch off the
appliance and then cover flame e.g. with a lid or a fire
blanket.
CAUTION: The cooking process has to be supervised. A short
term cooking process has to be supervised continuously.
WARNING: Danger of fire: Do not store items on the cooking
surfaces.
Metallic objects such as knives, forks, spoons and lids should
not be placed on the hob surface since they can get hot.
Do not use the appliance before installing it in the built-in
structure.
Do not use a steam cleaner to clean the appliance.
If the supply cord is damaged, it must be replaced by the
manufacturer, the Authorised Service Centre or similarly
qualified persons in order to avoid a hazard.
Where the appliance is directly connected to the power
supply, an all-pole isolating switch with a contact gap is
required. Complete disconnection in compliance with the
6
ENGLISH
•
•
conditions specified in overvoltage category III must be
guaranteed. The earth cable is excluded from this.
When you route the mains cable, make sure that the cable
doesn't come into direct contact (for example using insulating
sleeving) with parts that can reach temperatures of more than
50°C above room temperature.
WARNING: Use only hob guards designed by the
manufacturer of the cooking appliance or indicated by the
manufacturer of the appliance in the instructions for use as
suitable or hob guards incorporated in the appliance. The
use of inappropriate guards can cause accidents.
Safety instructions
Installation
Warning! The appliance must be
installed by the authorised
installer.
• Remove all the packaging.
• Do not install or use a damaged
appliance.
• Follow the installation instructions
supplied with the appliance.
• Keep the minimum distance from other
appliances and units.
• Always take care when moving the
appliance as it is heavy. Always use
safety gloves and enclosed footwear.
• Seal the cut surfaces with a sealant to
prevent moisture to cause swelling.
• Protect the bottom of the appliance from
steam and moisture.
• Do not install the appliance adjacent to
a door or under a window. This prevents
hot cookware falling from the appliance
when the door or the window is opened.
• If the appliance is installed above
drawers make sure that the space,
between the bottom of the appliance
and the upper drawer, is sufficient for air
circulation.
• The bottom of the appliance can get hot.
Make sure to install a non-combustible
separation panel under the appliance to
prevent access to the bottom.
Refer to the Assembly Instructions.
Electrical Connection
Warning! Risk of fire and electric
shock.
• All electrical connections should be made
by the authorised installer.
• The appliance must be earthed.
• Before carrying out any operation make
sure that the appliance is disconnected
from the power supply.
• Make sure that the parameters on the
rating plate are compatible with the
electrical ratings of the mains power
supply.
• Make sure the appliance is installed
correctly. Loose and incorrect electricity
mains cable or plug (if applicable) can
make the terminal become too hot.
• Use the correct electricity mains cable.
• Do not let the electricity mains cable
tangle.
• Make sure that a shock protection is
installed.
7
ENGLISH
• Use the strain relief clamp on the cable.
• Make sure the mains cable or plug (if
applicable) does not touch the hot
appliance or hot cookware, when you
connect the appliance to the near
sockets.
• Do not use multi-plug adapters and
extension cables.
• Make sure not to cause damage to the
mains plug (if applicable) or to the mains
cable. Contact our Authorised Service
Centre or an electrician to change a
damaged mains cable.
• The shock protection of live and
insulated parts must be fastened in such
a way that it cannot be removed without
tools.
• Connect the mains plug to the mains
socket only at the end of the installation.
Make sure that there is access to the
mains plug after the installation.
• If the mains socket is loose, do not
connect the mains plug.
• Do not pull the mains cable to disconnect
the appliance. Always pull the mains
plug.
• Use only correct isolation devices: line
protecting cut-outs, fuses (screw type
fuses removed from the holder), earth
leakage trips and contactors.
• The electrical installation must have an
isolation device which lets you disconnect
the appliance from the mains at all poles.
The isolation device must have a contact
opening width of minimum 3 mm.
Gas connection
Warning! Risk of fire and
explosion
• All gas connections should be made by
the authorised installer.
• Before installation, make sure that the
local distribution conditions (nature of the
gas and gas pressure) and the
adjustment of the appliance are
compatible.
• Make sure that there is air circulation
around the appliance.
• The information about the gas supply is
on the rating plate.
• This appliance is not connected to a
device, which evacuates the products of
combustion. Make sure to connect the
appliance according to current
installation regulations. Pay attention to
requirements regarding adequate
ventilation.
Use
Warning! Risk of injury, burns
and electric shock.
• Remove all the packaging, labelling and
protective film (if applicable) before first
use.
• This appliance is for household use only.
• Do not change the specification of this
appliance.
• Make sure that the ventilation openings
are not blocked.
• Do not let the appliance stay unattended
during operation.
• Set the cooking zone to “off” after each
use.
• Do not put cutlery or saucepan lids on
the cooking zones. They can become hot.
• Do not operate the appliance with wet
hands or when it has contact with water.
• Do not use the appliance as a work
surface or as a storage surface.
• When you place food into hot oil, it may
splash.
Warning! Risk of fire and
explosion
• Fats and oil when heated can release
flammable vapours. Keep flames or
heated objects away from fats and oils
when you cook with them.
• The vapours that very hot oil releases
can cause spontaneous combustion.
• Used oil, that can contain food remnants,
can cause fire at a lower temperature
than oil used for the first time.
8
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• Do not put flammable products or items
that are wet with flammable products in,
near or on the appliance.
Warning! Risk of damage to the
appliance.
• Do not keep hot cookware on the control
panel.
• Do not let cookware boil dry.
• Be careful not to let objects or cookware
fall on the appliance. The surface can be
damaged.
• Never leave a burner on with empty
cookware or without cookware.
• Do not put aluminium foil on the
appliance.
• Use only stable cookware with the
correct shape and diameter larger than
the dimensions of the burners.
• Make sure cookware is centrally
positioned on the burners.
• Do not use large cookware that overlap
the edges of the appliance. This can
cause damage to the worktop surface.
• Make sure the flame does not go out
when you quickly turn the knob from the
maximum to the minimum position.
• Use only the accessories supplied with
the appliance.
• Do not install a flame diffuser on the
burner.
• The use of a gas cooking appliance
results in the production of heat and
moisture. Provide good ventilation in the
room where the appliance is installed.
• Prolonged intensive use of the appliance
may call for additional ventilation, for
example opening of a window, or more
effective ventilation, for example
increasing the level of mechanical
ventilation where present.
• This appliance is for cooking purposes
only. It must not be used for other
purposes, for example room heating.
• Do not let acid liquids, for example
vinegar, lemon juice or limescale
remover, touch the hob. This can cause
matt patches.
• Discoloration of the enamel or stainless
steel has no effect on the performance of
the appliance.
Care and cleaning
Warning! Do not remove the
buttons, knobs or gaskets from
the control panel. Water may get
inside the appliance and cause
damage.
• Clean the appliance regularly to prevent
the deterioration of the surface material.
• Deactivate the appliance and let it cool
down before you clean it.
• Disconnect the appliance from the
electrical supply before maintenance.
• Do not use water spray and steam to
clean the appliance.
• Clean the appliance with a moist soft
cloth. Only use neutral detergents. Do
not use any abrasive products, abrasive
cleaning pads, solvents or metal objects.
• Do not clean the burners in the
dishwasher.
Service
• To repair the appliance contact the
Authorised Service Centre.
• Use original spare parts only.
Disposal
Warning! Risk of injury or
suffocation.
• Contact your municipal authority for
information on how to discard the
appliance correctly.
• Disconnect the appliance from the mains
supply.
• Cut off the mains electrical cable close to
the appliance and dispose of it.
• Flat the external gas pipes.
ENGLISH
9
Installation
Warning! Refer to Safety
chapters.
General information
Caution! Information for
authorised installer only.
Warning! Use only parts
provided with the product. Use
only original spare parts.
The manufacturer is not responsible for any
injury to persons and pets or damage to
property caused by a failure to comply the
following requirements.
Caution! During the installation,
you must refer to the Assembly
Instructions.
Warning! Installation process
must follow the laws, ordinances,
directives, and standards,
electrical safety rules, and
regulations, proper recycling in
accordance with the regulations,
in force in the country of use.
Depending on the Assembly
Instructions, keep the minimum
distances between the appliance
and other units.
Protect the cut surfaces of the worktop
against moisture using a suitable sealant
included in the product in additional bag.
Seal the appliance to the worktop with no
gap. Do not use silicon sealant between the
appliance and the worktop. Do not install
the appliance next to the doors and under
windows. Otherwise, the hot cookware may
fall off the pan supports.
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10
min.
18 mm
min. 500 mm
580 mm
480±1
mm
0 mm
500 mm
560±1
mm
min. 100 mm
55 mm
min.
28 mm
max.
R 5 mm
min. 28 mm
For further information on the installation
refer to the Assembly Instruction.
Product description
Cooking surface layout
2
3
4
1
5
6
7
8
9
Burner control knob
The hob burner control knobs are on the
right side of the hob.
1
2
3
4
5
6
7
8
9
Multi Crown burner
Semi Rapid burner
Semi Rapid burner
Auxiliary burner
Removable pan supports
Auxiliary burner control knob
Semi Rapid burner control knob
Semi Rapid burner control knob
Multi Crown burner control knob
ENGLISH
11
Symbol
Description
there is maximum gas
supply / ignition setting
there is minimum gas supply
to show the position of the
burner
Symbol
Description
off position
Daily use
Warning! Refer to Safety
chapters.
1
Ignition of the burner
2
Always ignite the burner before
you place the pots or pans.
3
To ignite the burner:
1. Push the control knob and turn it
anticlockwise to the maximum position
marked with .
2. Keep the control knob pushed for about
5 sec. As a result, thermocouple heats
up, and the safety device switches off. If
you do not push the knob, the gas
supply is interrupted.
3. When you light the flame, you can
adjust it.
If the burner does not ignite,
after a few attempts, check if the
crown and its cap are in correct
positions.
4
5
1
2
3
4
5
Burner cap
Burner crown
Injector
Thermocouple
Ignition candle
Warning! Do not keep the
control knob pressed for more
than 15 seconds. If the burner
does not light after 15 seconds,
release the control knob, turn it
into the off position, and wait for
at least 1 minute before trying to
light the burner again.
ENGLISH
12
If there is no electricity, you can
ignite the burner without an
electrical device. In this case,
approach the burner with flame,
push the relevant knob and turn
it anticlockwise to the maximum
gas release position.
Warning! Be careful when you
use open fire in the kitchen
environment. The manufacturer
declines any responsibility in
case of misusing the flame.
If the burner accidentally goes
out, turn the control knob to the
off position and wait for at least
1 minute before trying to light it
again.
When you switch on the mains
after installation or a power cut,
the spark generator activates
automatically.
The hob is supplied with the
progressive valves. They make
the flame regulation more
precise.
Turning the burner off
To put the flame out, turn the relevant
control knob to the symbol
.
Warning! Always turn the flame
down or switch it off before you
remove the pans from the burner.
Hints and tips
Warning! Refer to Safety
chapters.
Burner
Energy saving
• If it is possible, always put the lids on the
cookware.
• When the liquid starts to boil, turn down
the flame to barely simmer the liquid.
Diameters of cookware
Use pots and pans with bottom fitting the
size of burner used.
Burner
Multi
Crown
Minimum di- Maximum diameter of ameter of pots
pots and pans and pans
180
260
Minimum di- Maximum diameter of ameter of pots
pots and pans and pans
Auxiliary
80
180
Back left
(Semi-rapid)
120
240
Back right
(Semi-rapid)
120
240
The bottom of the cookware should be as
thick and flat as possible.
ENGLISH
13
Care and cleaning
Warning! Refer to Safety
chapters.
General information
Warning! Switch the appliance
off and let it cool down before
you clean it.
Warning! Do not clean the
appliance with steam blasters or
high-pressure cleaners.
Warning! Do not use abrasive
cleaners, steel wool pads or
acids. They damage the
appliance.
To remove any food remains, wash the
enamelled elements, caps, and crowns, with
warm soapy water.
Wash stainless steel elements with water,
and dry with a soft cloth.
This model is equipped with an electrical
ignition. To avoid problems with lightning,
keep the ceramic "candle" with electrode
clean.
Do not put the pan supports in a
dishwasher. Wash them
manually and dry with a soft
cloth. After cleaning, make sure
that the pan supports are in
correct position.
To check the conditions of the
gas supply pipe and the pressure
adjuster, contact the After Sales
Service Provider. The service is
not free of charge.
Removing pan supports
For easier cleaning, pan supports can be
removed from the hob. Lift up the pan
supports keeping them in horizontal
position and with the right order as shown
in the graphic.
1
2
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14
2
1
Troubleshooting
Warning! Refer to Safety
chapters.
What to do if...
Problem
Possible cause
Remedy
There is no electrical supply.
Check if the unit is plugged
in and the electrical supply is
switched on.
There is no spark when lightThere is no electrical supply.
ning the gas.
Burner cap and crown are
placed incorrectly.
The flame is extinguishes im- Thermocouple is not heated
mediately after lightning.
enough.
Check the house electric installation fuse.
Check if the burner cap and
crown are placed correctly.
After lightning the flame,
keep the knob pushed for
about 5 seconds.
The gas ring burns unevenly. Burner crown is blocked with Check if the main injector
food remains.
and the burner crown are
not blocked with food remains.
If there is an error, first try to find a solution
to the problem yourself. If you cannot find a
solution to the problem yourself, contact
your IKEA store call centre. You can find a
full list of IKEA appointed contacts at the
end of this manual.
If the appliance is misused
wrongly or installed not by
authorised technician, the service
is not free of charge, even during
the warranty period.
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15
Technical data
Other technical data
Hob dimensions
Width
595 mm
Depth
510 mm
Built in height
40 mm
Class Appliance: 3
Appliance Category: II2H3+;
II2H3B/P
Appliance gas supply: Liquid gas
G30/G31 (3+) 28-30/37 mbar ;
G30/31 (3B/P) 30/30 mbar
This appliance is designed for
use with liquid gas but can be
converted for use with other gas
type according to table below.
TOTAL POWER
G30/G31 (3B/P) 30/30 mbar (AE KW QA JO OM) =
629 g/h
G30 (3+) 28-30 mbar (EG) = 629 g/h
G31 (3+) 37 mbar (EG) = 618g/h
Gas original:
Gas replacement:
G20 (2H) 20 mbar = 8,7 kW
Gas connection: R 1/2"
Nominal Flow g/h
Burner
type
Injector
mark
Nominal
Power kW
G30
28/30
mbar
G31 37
mbar
Reduced
Power kW
by-pass
G30/G31 28-30/37 mbar (EG)
Multi
Crown
095
3,65
265
261
1.4
57
Semi-rapid
(medium)
71
2.0
145
143
0.6
35
Auxiliary
(small)
50
1.0
73
71
0.33
28
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16
Burner type Injector mark
Nominal Pow- Nominal Flow
er kW
g/h
Reduced
Power kW
by-pass
G30/G31 30/30 mbar (AE KW QA JO OM)
Multi Crown
095
3,65
265
1.4
57
Semi-rapid
(medium)
71
2.0
145
0.6
35
Auxiliary
(small)
50
1.0
73
0.33
28
G20 20 mbar
Multi Crown
146
4.0
-
1.4
57
Semi-rapid
(medium)
92
1.85
-
0.6
35
Auxiliary
(small)
70
1.0
-
0.33
28
Rating Plate
Made In Italy
© Inter IKEA Systems B.V. 1999
ZO
0476
MOD:
PQM
000.000.00
21552
IKEA of Sweden AB
SE - 343 81 Älmhult
TYPE H0000-0/0
PNC. 000000000 00
Max Power = 6W
S.N.: 00000000
G2X XX mbar = XXkW
G3X XX mbar = XXXg/h
220-240 V
The graphic above represents the rating
plate of the appliance, without serial
number which is generated dynamically
during the production process. The rating
plate is located below the surface of the
casing.
Dear Customer, please apply the sticker
which you can find in the plastic bag
~ 50-60 Hz
0000000000000000000000
attached to the hob packaging. As a result,
in case you need our assistance, the After
Sales Service Provider can identify precisely
your hob. Thank you for your help.
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17
Electrical connection
Warning! Refer to Safety
chapters.
Connection cable
Caution! Information for
authorised installer only.
Warning!
The appliance must be earthed.
Warning!
Risk of injury from electrical
current.
• The electrical mains terminal is under
voltage.
• Make sure that the electrical mains
terminal is free of voltage.
• Loose and inappropriate plug and
socket connections. May overheat the
terminal.
• Make sure that the clamping connections
are installed correctly.
• Secure the cable with the strain relief
clamp.
Before connecting, check that the nominal
voltage of the appliance stated on the
rating plate, corresponds to the available
supply voltage. Also, check the power
rating of the appliance and make sure that
the wire is suitably sized to suit the
appliance power rating. Refer to the
Technical data chapter.
The rating plate is located below the
surface of the casing.
The appliance is supplied with a connection
cable. The cable must be provided with a
proper plug, which supports the load
marked on the identification plate. Refer to
the Technical data chapter.
The plug has to be fitted in a proper socket.
If connecting the appliance directly to the
electric system, it is necessary that you
install a double pole switch between the
appliance and the electricity supply, with a
minimum gap of 3 mm between the switch
contacts. The double pole has to be of a
type suitable for the required load in
compliance with the current rules.
The connection cable has to be placed in
order that, in each part, it cannot reach a
90 °C temperature. The blue neutral cable
must be connected to the terminal block
marked with "N". The brown or black phase
cable, fitted in the terminal block contact
marked with "L", must always be connected
to the live phase.
Electrical Requirements
You can check the parameters of
adjustment setting for this
appliance on the rating plate.
Refer to the Technical data
chapter.
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The manufacturer declines any
liability if these safety measures
are not observed.
This hob is designed to be connected to a
220-240 V 50-60 Hz AC electrical supply.
Before switching on, make sure the
electricity supply voltage is the same as that
indicated on the hob rating plate. The
rating plate is located below the surface of
the casing.
The hob is supplied with a 3 core flexible
supply cord.
Upon completion there must be no cut, or
stray strands of wire present and the cord
clamp must be secure over the outer sheath.
18
In this case, only cable type H03V2V2-F
T90 must be used. The cable section must
be suitable to the voltage and the working
temperature. The yellow and green earth
wire 2 must be approximately 2 cm longer
than the brown or black phase wire 1 .
1
2
Replacement of the connection cable
Warning! To replace the
connection cable, the technician
must have a specific equipment.
Gas connection
Warning! Refer to Safety
chapters.
Caution! Information for
authorised installer only.
Connection to main pipe
Warning! This appliance is not
connected to a combustion
products evacuation device.
Before you proceed with the
installation, make sure that the
local distribution conditions,
nature of the gas and gas
pressure, and the adjustment of
the appliance are compatible.
The installation must be compliant with the
current local regulations. Complying with
the local regulations, the connection of the
cooktop to the gas pipe network or gas
cylinder must be made by means of a rigid
copper or steel pipe with fittings, or by
means of a continuous surface stainless
steel hose.
If there is a problem with the
pipe, do not repair it yourself.
Contact the local After Sales
Service Provider. Refer to the
Service chapter.
The connection must be installed correctly
and fixed into the hob connection pipe.
Otherwise, gas may leak from the
connection pipe.
19
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Warning! When you finish the
installation, check the sealing
and pipe fixing. To check the
installation, use soapy water. Do
not use the flame.
Gas setting conversion
You can check the parameters of
adjustment setting for this
appliance on the rating plate.
Refer to the Technical data
chapter.
You can use this model with
natural gas. However, you can
convert it for use with other
gases, providing the correct
injectors.
For more information on injector
replacement, refer to the Technical data
chapter.
Warning! Conversion or
replacement can only be
performed by a authorised
technician.
To replace injectors:
1. Remove pan support.
2. Remove burner cap and crown.
3. Using a socket spanner 7, unscrew and
remove the injectors, and replace them
with the ones required for the type of
gas in use.
4. Reassemble the parts, following the
same procedure backwards.
Place the label with relevant
information for new type of gas
close to the supply pipe before
sealing the appliance. If the
appliance is already sealed
please stick it directly on the user
manual booklet, after Technical
data chapter, and close to the
rating plate drawing.
You can find this label in
package supplied with
appliance.
If the feeding gas pressure is
different or variable from the
required one, you must install an
appropriate pressure adjuster,
which is not supplied with the
product. If needed, it must be
ordered separately from the
local After Sales Service Provider,
refer to the Service chapter. The
pressure adjuster must be fitted
on gas supply pipe, in
compliance with the rules of the
force.
The rating plate is located below the
surface of the casing.
Adjusting flame level
When you install the hob, it is necessary to
check the minimum flame setting:
1. Turn the gas tap to the maximum
position and ignite.
2. Set the gas tap to the minimum flame
position and turn the control knob from
minimum to maximum several times. If
the flame is unstable or extinguished,
follow the procedure further.
3. Re-ignite the burner and set to
minimum.
4. Remove the control knob and the
gasket.
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20
6. Repeat this procedure for all burners.
7. Reassemble the gasket and the knobs.
5. To adjust, use a thin bladed screwdriver
and turn the adjustment screw until the
flame is steady and does not extinguish
when the knob is turned from minimum
to maximum, and vice versa (see
following picture).
Warning! If the appliance is
connected to liquid gas (G31
propane or G30 butane), the
regulation screw must be
fastened as tightly as possible.
If the gasket is damaged, it must
be ordered from the After Sales
Service Provider.
Environmental concerns
Recycle materials with the symbol . Put
the packaging in relevant containers to
recycle it. Help protect the environment and
human health by recycling waste of
electrical and electronic appliances. Do not
dispose of appliances marked with the
symbol with the household waste. Return
the product to your local recycling facility or
contact your municipal office.
IKEA guarantee
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years two (2) years if the appliance is named
ENGLISH
LAGAN or TILLREDA - from the original
date of purchase of your appliance at IKEA
or from the installation date with maximum
limit of three months from the purchase
date. The original sales receipt, is required
as proof of purchase. If service work is
carried out under guarantee, this will not
extend the guarantee period for the
appliance. Once a warranted product has
been replaced, the replaced product
warranty will be valid for the balance
period from date of original purchase
invoice.
Who will execute the service?
IKEA service provider will provide the
service through its own service operations
or authorized service partner network.
What does this guarantee cover?
• The guarantee covers faults of the
appliance, which have been caused by
faulty construction or material faults from
the date of purchase from IKEA or from
the installation date with maximum limit
of three months from the purchase date.
• This guarantee applies to domestic use
only.
• The exceptions are specified under the
headline “What is not covered under this
guarantee?” Within the guarantee
period.
• The costs to remedy the fault e.g. repairs,
parts, labour and travel will be covered,
provided that the appliance is accessible
for repair without special expenditure.
On these conditions the respective local
regulations are applicable.
• Replaced parts become the property of
IKEA.
• In case of non-repairable product, the
retail value of the replacement will not
exceed the purchase price that was paid
by the customer
What will IKEA do to correct the problem?
• IKEA appointed Service Provider will
examine the product and decide, at its
21
sole discretion, if it is covered under this
guarantee. If considered covered, IKEA
Service Provider or its authorized service
partner through its own service
operations, will then, at its sole
discretion, either repair the defective
product or replace it with the same or a
comparable product.
What is not covered under this
guarantee?
• Normal wear and tear.
• Deliberate or negligent damage,
damage caused by failure to observe
operating instructions, incorrect
installation or by connection to the
wrong voltage, damage caused by
chemical or electro-chemical reaction,
rust, corrosion or water damage
including but not limited to damage
caused by excessive lime in the water
supply, damage caused by abnormal
environmental conditions.
• Consumable parts including batteries
and lamps.
• Non-functional and decorative parts
which do not affect normal use of the
appliance, including any scratches and
possible colour differences.
• Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
• Cases where no fault could be found
during a technician’s visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where
non-original parts have been used.
• Repairs caused by installation which is
faulty or not according to specification.
ENGLISH
• The use of the appliance in a nondomestic environment i.e. professional
use.
• Damage resulting from power outage,
power surges or dips, fluctuating voltage
or improper voltage All workout parts
are not covered by the guarantee e.g.:
filters and cleanliness.
• Transportation damages. If a customer
transports the product to his home or
another address, IKEA is not liable for
any damage that may occur during
transport. However, if IKEA delivers the
product to the customer’s delivery
address, then damage to the product
that occurs during this delivery will be
covered by IKEA.
• Cost for carrying out the initial
installation of the IKEA appliance.
However, if an IKEA service provider or
its authorized service partner repairs or
replaces the appliance under the terms
of this guarantee, the service provider or
its authorized service partner will reinstall the repaired appliance or install
the replacement, if necessary.
• All plumping and electrical installation,
are not the responsibility of IKEA, and
customer must complete these work
before the execution work.
How country law applies
The IKEA guarantee gives You specific legal
rights, which covers or exceed local
demands. However these conditions do not
limit in any way consumer rights described
in the local legislation.
Area of validity
This warranty is valid only in the country
where the product has been purchased; the
services will be provided in the framework
of the guarantee conditions.
An obligation to carry out services in the
framework of the guarantee exists only if
the appliance complies and is installed in
accordance with:
22
• the technical specifications of the country
in which the guarantee claim is made;
• the Assembly Instructions and User
Manual Safety Information;
The dedicated After Sales Service for
IKEA appliances:
Please don’t hesitate to contact IKEA
appointed After Sales Service Provider to:
• make a service request under this
guarantee;
• ask for clarifications on installation of the
IKEA appliance in the dedicated IKEA
kitchen furniture;
• ask for clarification on functions of IKEA
appliances.
To ensure that we provide you with the best
assistance, please read carefully the
Assembly Instructions and/or the User
Manual before contacting us.
How to reach us if You need our service
Please refer to the last page of this manual
for the full list of IKEA appointed contacts
and relative national phone numbers.
In order to provide You with a
quicker service, we recommend
that You use the specific phone
numbers listed at the end of this
manual. Always refer to the
numbers listed in the booklet of
the specific appliance You need
an assistance for. Before calling
us, assure that You have to hand
the IKEA article number (8 digit
code) and the Serial Number (8
digit code that can be found on
the rating plate) for the
appliance of which you need our
assistance.
ENGLISH
SAVE THE SALES RECEIPT! It is
your proof of purchase and
required for the guarantee to
apply. The sales receipt also
reports the IKEA name and
article number (8 digit code) for
each of the appliances you have
purchased.
23
ENGLISH
24
UNITED ARAB EMIRATES
Toll free:
: ‫رﻗﻢ ﻣﺠﺎﻧﻲ‬
: ‫ﻣﻮﻗﻊ اﻹﻧﺘﺮﻧﺖ‬
8 004 532
Web:
www.IKEA.com
QATAR
Toll free:
8 004 532
Web:
e-mail:
www.IKEA.qa
Ikea_qatar@alfuttaim.com
: ‫رﻗﻢ ﻣﺠﺎﻧﻲ‬
: ‫ﻣﻮﻗﻊ اﻹﻧﺘﺮﻧﺖ‬
: ‫اﻟﺒﺮﻳﺪ اﻹﻟﻜﺘﺮوﻧﻲ‬
EGYPT
Hotline:
16576
Web:
www.IKEA.eg
e-mail: IkeaCairo.customerservice@alfuttaim.com
: ‫اﻟﺨﻂ اﻟﺴﺎﺧﻦ‬
: ‫ﻣﻮﻗﻊ اﻹﻧﺘﺮﻧﺖ‬
: ‫اﻟﺒﺮﻳﺪ اﻹﻟﻜﺘﺮوﻧﻲ‬
STATE OF KUWAIT
Contact centre:
: ‫ﻣﺮﻛﺰ اﻻﺗﺼﺎل‬
: ‫ﻣﻮﻗﻊ اﻹﻧﺘﺮﻧﺖ‬
: ‫اﻟﺒﺮﻳﺪ اﻹﻟﻜﺘﺮوﻧﻲ‬
+965 18 40 40 8
Web:
www.IKEA.com.kw
e-mail:
info@IKEA.com.kw
JORDAN
Contact centre:
www.IKEA.jo
: ‫ﻣﺮﻛﺰ اﻻﺗﺼﺎل‬
: ‫ﻣﻮﻗﻊ اﻹﻧﺘﺮﻧﺖ‬
92000-4532
: ‫ﻣﺮﻛﺰ اﻻﺗﺼﺎل‬
+962 6 400 1000
Web:
KINGDOM OF SAUDI ARABIA
Contact centre:
Our phone lines are
open:
Saturday - Thursday
Friday
: ‫ﺧﻄﻮط اﻟﮭﺎﺗﻒ ﻟﺪﻳﻨﺎ ﻣﻔﺘﻮﺣﺔ‬
‫ اﻟﺨﻤﯿﺲ‬- ‫اﻟﺴﺒﺖ‬
‫ﻳﻮم اﻟﺠﻤﻌﺔ‬
09:00 AM - 10:00 PM
2:00 PM - 10:00 PM
BAHRAIN
Contact centre:
Our telephone lines are
open all day
: ‫ﻣﺮﻛﺰ اﻻﺗﺼﺎل‬
80001120
‫ﺧﻄﻮط اﻟﮭﺎﺗﻒ ﻟﺪﻳﻨﺎ ﻣﻔﺘﻮﺣﺔ طﻮال اﻟﯿﻮم‬
09:00 AM - 10:00 PM
*
ENGLISH
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ENGLISH
26
ENGLISH
27
867356474-A-292019
© Inter IKEA Systems B.V. 2019
21552
AA-2118907-2
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