LG | OLED77W9PLA | User manual | LG OLED65W9PLA Gebruikershandleiding

LG OLED65W9PLA Gebruikershandleiding
Safety and Reference
Please read this manual carefully before operating your set and
retain it for future reference.
2019 LG Electronics Inc. All Rights Reserved.
Warning! Safety Instructions
This symbol is intended to alert the user to the presence of
uninsulated “dangerous voltage” within the product’s
enclosure that may be of sufficient magnitude to constitute a risk
of electric shock to persons.
This symbol is intended to alert the user to the presence of
important operating and maintenance (servicing)
instructions in the literature accompanying the appliance.
•• Do not place the TV and/or remote control in the following
-- Keep the product away from direct sunlight.
-- An area with high humidity such as a bathroom
-- Near any heat source such as stoves and other devices that
produce heat.
-- Near kitchen counters or humidifiers where they can easily be
exposed to steam or oil.
-- An area exposed to rain or wind.
-- Do not expose to dripping or splashing and do not place objects
filled with liquids, such as vases, cups, etc. on or over the
apparatus (e.g., on shelves above the unit).
-- Near flammable objects such as gasoline or candles, or expose
the TV to direct air conditioning.
-- Do not install in excessively dusty places.
Otherwise, this may result in fire, electric shock, combustion/
explosion, malfunction or product deformation.
•• Ventilation
-- Install your TV where there is proper ventilation. Do not install in
a confined space such as a bookcase.
-- Do not install the product on a carpet or cushion.
-- Do not block or cover the product with cloth or other materials
while unit is plugged in.
•• Take care not to touch the ventilation openings. When watching
the TV for a long period, the ventilation openings may become hot.
•• Protect the power cord from physical or mechanical abuse, such as
being twisted, kinked, pinched, closed in a door, or walked upon.
Pay particular attention to plugs, wall outlets, and the point where
the cord exits the device.
•• Do not move the TV whilst the Power cord is plugged in.
•• Do not use a damaged or loosely fitting power cord.
•• Be sure do grasp the plug when unplugging the power cord. Do
not pull on the power cord to unplug the TV.
•• Do not connect too many devices to the same AC power outlet as
this could result in fire or electric shock.
•• Disconnecting the Device from the Main Power
-- The power plug is the disconnecting device. In case of an
emergency, the power plug must remain readily accessible.
•• Do not let your children climb or cling onto the TV. Otherwise, the
TV may fall over, which may cause serious injury.
•• Outdoor Antenna Grounding (Can differ by country):
-- If an outdoor antenna is installed, follow the precautions below.
An outdoor antenna system should not be located in the vicinity
of overhead power lines or other electric light or power circuits,
or where it can come in contact with such power lines or circuits
as death or serious injury can occur.
Be sure the antenna system is grounded to provide some
protection against voltage surges and built-up static charges.
Section 810 of the National Electrical Code (NEC) in the U.S.A.
provides information with respect to proper grounding of the
mast and supporting structure, grounding of the lead-in wire
to an antenna discharge unit, size of grounding conductors,
location of antenna discharge unit, connection to grounding
electrodes and requirements for the grounding electrode.
Antenna grounding according to the National Electrical Code,
•• Batteries
-- Store the accessories (battery, etc.) in a safe location out of the
reach of children.
-- Do not short circuit, disassemble, or allow the batteries to
overheat. Do not dispose of batteries in a fire. Batteries should
not be exposed to excessive heat.
•• Moving
-- When moving, make sure the product is turned off, unplugged,
and all cables have been removed. It may take 2 or more people
to carry larger TVs. Do not press or put stress on the front panel
of the TV. Otherwise, this may result in product damage, fire
hazard or injury.
•• Keep the packing anti-moisture material or vinyl packing out of the
reach of children.
•• Do not allow an impact shock, any objects to fall into the product,
and do not drop anything onto the screen.
•• Do not press strongly upon the panel with a hand or a sharp
object such as a nail, pencil, or pen, or make a scratch on it. It may
cause damage to screen.
•• Cleaning
-- When cleaning, unplug the power cord and wipe gently with a
soft/dry cloth. Do not spray water or other liquids directly on the
TV. Do not clean your TV with chemicals including glass cleaner,
any type of air freshener, insecticide, lubricants, wax (car,
industrial), abrasive, thinner, benzene, alcohol etc., which can
damage the product and/or its panel. Otherwise, this may result
in electric shock or product damage.
•• Grounding (Except for devices which are not grounded.)
-- TV with a three-prong grounded AC plug must be connected to
a three-prong grounded AC outlet. Ensure that you connect the
earth ground wire to prevent possible electric shock.
•• Never touch this apparatus or antenna during a lightning storm.
You may be electrocuted.
•• Make sure the power cord is connected securely to the TV and wall
socket if not secured damage to the Plug and socket may occur and
in extreme cases a fire may break out.
•• Do not insert metallic or inflammable objects into the product. If a
foreign object is dropped into the product, unplug the power cord
and contact the customer service.
•• Do not touch the end of the power cord while it is plugged in. You
may be electrocuted.
•• If any of the following occur, unplug the product
immediately and contact your local customer service.
-- The product has been damaged.
-- If water or another substance enters the product (like an AC
adapter, power cord, or TV).
-- If you smell smoke or other odors coming from the TV
-- When lightning storms or when unused for long periods of time.
Even the TV is turned off by remote control or button, AC power
source is connected to the unit if not unplugged in.
•• Do not use high voltage electrical equipment near the TV (e.g., a
bug zapper). This may result in product malfunction.
•• Do not attempt to modify this product in any way without written
authorization from LG Electronics. Accidental fire or electric shock
can occur. Contact your local customer service for service or repair.
Unauthorized modification could void the user’s authority to
operate this product.
•• Use only an authorized attachments / accessories approved by
LG Electronics. Otherwise, this may result in fire, electric shock,
malfunction, or product damage.
•• Never disassemble the AC adapter or power cord. This may result in
fire or electric shock.
•• Handle the adapter carefully to avoid dropping or striking it. An
impact could damage the adapter.
•• To reduce the risk of fire or electrical shock, do not touch the TV
with wet hands. If the power cord prongs are wet or covered with
dust, dry the power plug completely or wipe dust off.
Separate Purchase
• If the TV is turned on for the first time after it was shipped from the
factory, initialization of the TV may take a few minutes.
• Image shown may differ from your TV.
• Your TV’s OSD (On Screen Display) may differ slightly from that
shown in this manual.
• The available menus and options may differ from the input source
or product model that you are using.
• New features may be added to this TV in the future.
• The device must be easily accessed to a location outlet near the
access. Some devices are not made by turning on / off button,
turning off the device and unplugging the power cord.
• The items supplied with your product may vary depending on the
• Product specifications or contents of this manual may be changed
without prior notice due to upgrade of product functions.
• For an optimal connection, HDMI cables and USB devices should
have bezels less than 10 mm thick and 18 mm width. Use an
extension cable that supports
if the USB cable or USB
memory stick does not fit into your TV’s USB port.
*A <
= 10 mm
*B <
= 18 mm
• Use a certified cable with the HDMI logo attached.
• If you do not use a certified HDMI cable, the screen may not display
or a connection error may occur. (Recommended HDMI Cable Types)
-- Ultra High-Speed HDMI®/™ cable (3 m or less)
Separate purchase items can be changed or modified for quality
improvement without any notification. Contact your dealer to buy these
items. These devices only work with certain models.
The model name or design may be changed depending on the upgrade
of product functions, manufacturer’s circumstances or policies.
The manufacturer shall not be held responsible for any injuries,
damages, or quality issues that may arise if an item that is not listed
below is purchased separately and used.
Magic Remote Control
Check whether your TV model supports Bluetooth in the Wireless
Module Specification to verify whether it can be used with the Magic
Companion Box (AV box) Wall
Lifting and moving the TV
Please note the following advice to prevent the TV from being scratched
or damaged and for safe transportation regardless of its type and size.
• It is recommended to move the TV in the box or packing material
that the TV originally came in.
• Before moving or lifting the TV, disconnect the power cord and
all cables.
• When holding the TV, the screen should face away from you to
avoid damage.
• Avoid touching the screen at all times, as this may result in
damage to the screen.
• When supported cable is not long enough to connect
TV set with Companion Box (AV Box), you can use an
extension cable.
• Please do not pile the stuff up or press strongly the
speaker. This may result in product damage or degradation.
• Hold the top and bottom of the TV frame firmly. Make sure not to
hold the transparent part, speaker, or speaker grill area.
• When transporting a large TV, there should be at least 2 people.
• When transporting the TV by hand, hold the TV as shown in the
following illustration.
• When transporting the TV, do not expose the TV to jolts or
excessive vibration.
• When transporting the TV, keep the TV upright, never turn the TV
on its side or tilt towards the left or right.
• Do not apply excessive pressure to cause flexing / bending of frame
chassis as it may damage screen.
• When handling the TV, be careful not to damage the protruding
Mounting to the Wall
When you attach the TV to other building materials, please contact
qualified personnel.
•• Check the material of the wall and the thickness of the finishing.
•• Use the Wall mount anchor for wall material of concrete, light
concrete, strong natural stone, soft natural stone masonry brick
and hallow block that do not crack.
Wall Width
Wall mounting
anchor, Wall
mounting screw,
Ø 3/6/8 mm
Drill bit
70 mm
Wall Material
Natural stone
Metal Panel
EPS Panel
Plasterboard + Plywood
Provided item
Wall mount
Wall mounting screw
Ø5 x L65
Wall mounting screw for wood
Ø3 x L18
Punching Guide
Wall mounting anchor
Wall mounting
screw, Ø 1.8 mm
Drill bit
30 mm
Penetrate the wall
30 mm
How to attach to masonry walls
Please follow the below direction.
1 Use a drill bit Ø 8 mm to drill a hole for the anchor location
within a depth of 80 mm to 100 mm.
•• When installing on a gypsum board or medium-density fiberboard
(MDF) wall, fasten the screws to the studs that support the wall. If
there are no studs, check the distance from the inner wall before
-- 30 mm or below: Install directly on the inner wall using a 65
mm screw.
-- 30 mm or above: Install using a separate hanger.
2 Clean the drilled hole.
•• When installing the wall mount, check the positions of the wooden
studs using a stud finder. Then, fasten the screws on at least two
separate studs before proceeding.
3 Insert the sealed wall mounting anchor to the hole. (When
inserting the anchor, use a hammer.)
Wall mounting anchor
Wall mount
•• When installing the product on wall material not designated,
install the product so that each location can withstand the pull out
load of 70 kgf (686 N) and shear load of 100 kgf (980 N) or above.
•• Use the Ø 8 mm drill bit for concrete and hammer (Impact) drill.
Tools you will need
•• Phillips head + driver (manual or motorized), Ø 3/6/8 mm Drill bit,
Level, Stud finder, Drill
4 Set the wall mount on the wall by aligning to the location of the
hole. And, set the angle adjusting part to face upward.
Wall mount
5 Align the wall mounting screw to the hole and tighten it. Then,
fasten the screws at torque of 45 kgf/cm to 60 kgf/cm.
Wall mounting screw
• When mounting a TV on the wall, make sure not to
install the TV by hanging the power and signal cables
on the back of the TV.
• Do not install this product on a wall if it could be
exposed to oil or oil mist. This may damage the
product and cause it to fall.
• Make sure that children do not climb on or hang on
the TV.
• Use a platform or cabinet that is strong and large
enough to support the TV securely.
• When installing the product, first check that the wall is
strong enough. Use the anchors and screws provided.
-- If you use anchors and screws that are not
specified by the manufacturer, they may not hold
the weight of the product, causing safety issues.
• Be sure to use the accessory cable provided.
Otherwise, friction between the product and the wall
may cause damage to the connector.
• When drilling holes into the wall, make sure you use
a drill and drill bit with the specified diameter. Ensure
that you also follow the instructions regarding the
depth of the holes.
-- Otherwise, the product may be installed
incorrectly and cause safety issues.
• Wear safety gloves when installing the product. Do
not use your bare hands.
-- Otherwise, it may cause personal injury.
• If some parts of the wall mount do not touch the wall
after it is attached, use the double-sided tape included
in the accessory box to stick the mount to the wall.
• If some parts of the wall mount do not touch the wall
after using the wall mounting screws for wood, use
the remaining screws.
• Be sure to use only the exclusive wall mounting screws
provided as accessories.
• If you want to connect the TV Cable is connected to
the back panel partition, please use the enclosed
Punching Guide.
Using the kensington security
(Only OLED65W9*)
The Kensington security system connector is located at the rear of
the Companion Box (AV Box). For more information of installation
and using, refer to the manual provided with the Kensington security
system or visit http://www.kensington.com.
Connect various external devices to the TV and switch input modes to
select an external device. For more information of external device’s
connection, refer to the manual provided with each device.
Connect the TV to a wall antenna socket with an RF cable (75 Ω).
• Use a signal splitter to use more than 2 TVs.
• If the image quality is poor, install a signal amplifier properly to
improve the image quality.
• If the image quality is poor with an antenna connected, try to
realign the antenna in the correct direction.
• An antenna cable and converter are not supplied.
• For a location that is not supported with ULTRA HD broadcasting,
this TV cannot receive ULTRA HD broadcasts directly.
Satellite dish
External Devices
Connect the TV to a satellite dish to a satellite socket with a satellite RF
cable (75 Ω). (Depending on model)
Available external devices are: Blu-ray player, HD receivers, DVD players,
VCRs, audio systems, USB storage devices, PC, gaming devices, and
other external devices.
• Check if the CI module is inserted into the PCMCIA card slot in the
right direction. If the module is not inserted properly, this can
cause damage to the TV and the PCMCIA card slot.
• If the TV does not display any video and audio when CI+ CAM is
connected, please contact to the Terrestrial/Cable/Satellite Service
Other connections
Connect your TV to external devices. For the best picture and audio
quality, connect the external device and the TV with the HDMI cable.
Some separate cable is not provided.
• When connecting the HDMI cable, the product and external devices
should be turned off and unplugged.
• Supported HDMI Audio format :
(Depending on model)
DTS (44.1 kHz, 48 kHz, 88.2 kHz, 96 kHz),
DTS HD (44.1 kHz, 48 kHz, 88.2 kHz, 96 kHz, 176.4 kHz, 192 kHz),
True HD (48 kHz),
Dolby Digital / Dolby Digital Plus (32 kHz, 44.1 kHz, 48 kHz),
PCM (32 kHz, 44.1 kHz, 48 kHz, 96 kHz, 192 kHz)
(Only UHD models)
→ ( ) → [Picture] → [Additional Settings] → [HDMI
ULTRA HD Deep Colour]
-- On : Support 4K @ 50/60 Hz (4:4:4, 4:2:2, 4:2:0)
-- Off : Support 4K @ 50/60 Hz 8 bit (4:2:0)
If the device connected to Input Port also supports ULTRA HD Deep
Colour, your picture may be clearer. However, if the device doesn’t
support it, it may not work properly. In that case, change the TV’s
[HDMI ULTRA HD Deep Colour] setting to off.
Some USB Hubs may not work. If a USB device connected using a USB
Hub is not detected, connect it to the USB port on the TV directly.
View the encrypted (pay) services in digital TV mode. (Depending on
• The external device connection may differ from the model.
• Connect external devices to the TV regardless of the order of the
TV port.
• If you record a TV program on a Blu-ray/DVD recorder or VCR, make
sure to connect the TV signal input cable to the TV through a DVD
recorder or VCR. For more information of recording, refer to the
manual provided with the connected device.
• Refer to the external equipment’s manual for operating
• If you connect a gaming device to the TV, use the cable supplied
with the gaming device.
• In PC mode, there may be noise associated with the resolution,
vertical pattern, contrast or brightness. If noise is present, change
the PC output to another resolution, change the refresh rate to
another rate or adjust the brightness and contrast on the PICTURE
menu until the picture is clear.
• In PC mode, some resolution settings may not work properly
depending on the graphics card.
• If ULTRA HD content is played on your PC, video or audio may
become disrupted intermittently depending on your PC’s
• When connecting via a wired LAN, it is recommended to use a CAT
7 cable. (Only when
port is provided.)
CI module
Using Button
You can simply operate the TV functions, using the button.
Basic functions
Power On (Press)
Power Off 1 (Press and hold)
Volume Control
Programmes Control
1 All running apps will close, and any recording in progress will stop.
(Depending on country)
Adjusting the menu
When the TV is turned on, press the button one time. You can adjust
the Menu items using the button.
Turns the power off.
Accesses the settings menu.
Clears on-screen displays and returns to TV viewing.
Changes the input source.
Using Magic Remote
The descriptions in this manual are based on the buttons on the remote
control. Please read this manual carefully and use the TV correctly.
To replace batteries, open the battery cover, replace batteries (1.5 V AA)
matching the and ends to the label inside the compartment,
and close the battery cover. Be sure to point the magic remote toward
the remote control sensor on the TV. To remove the batteries, perform
the installation actions in reverse.
When the message [Magic Remote battery is low. Please change the
battery.] is displayed, replace the battery.
(POWER) Turns the TV on or off.
You can turn your set-top box on or off by adding the settop box to the universal remote control for your TV.
Number buttons Enters numbers.
Accesses the [QUICK HELP].
(DASH) Inserts a between numbers such as 2-1 and 2-2.
Accesses the saved programmes list.
(MORE ACTIONS) Displays more remote control functions.
(Depending on model)
To use the button, press and hold for more than 1 second.
-- QUICK ACCESS is a feature that allows you to enter a specified app
or Live TV directly by pressing and holding the number buttons.
Audio descriptions function will be enabled.
Adjusts the volume level.
(MUTE) Mutes all sounds.
(MUTE) Accesses the [Accessibility] menu.
Scrolls through the saved programmes.
(Voice recognition) Network connection is required to use the
voice recognition function. Once the voice display bar is activated on
the TV screen, press and hold the button and speak your command
out loud.
(HOME) Accesses the Home menu.
(HOME) Shows the previous history.
(Q. Settings) Accesses the Quick Settings.
(Q. Settings) Displays the [All Settings] menu.
Wheel (OK) Press the center of button to select a menu. You
can change programmes by using button.
(up/down/left/right) Press the up, down, left or right
button to scroll the menu. If you press
buttons while the
pointer is in use, the pointer will disappear from the screen and Magic
Remote will operate like a general remote control. To display the
pointer on the screen again, shake Magic Remote to the left and right.
(Some buttons and services may not be provided depending on models
or regions.)
Returns to the previous level.
Clears on-screen displays and returns to last input
Shows programme guide.
1 Streaming Service buttons Connects to the Video Streaming
(INPUT) Changes the input source.
(INPUT) Accesses the [HOME DASHBOARD].
Displays the set-top box Home menu.
-- When you are not watching via a set-top box: the display changes
to the set-top box screen.
These access special functions in some
Runs the record function.
, (Control buttons) Controls media contents.
Registering Magic Remote Control
How to register the Magic Remote Control
To use the Magic Remote, first pair it with your TV.
1 Put batteries into the Magic Remote and turn the TV on.
2 Point the Magic Remote at your TV and press the
the remote control.
Wheel (OK) on
* If the TV fails to register the Magic Remote, try again after turning
the TV off and back on.
How to deregister the Magic Remote
Press the /
and (HOME) buttons at the same time, for five
seconds, to unpair the Magic Remote with your TV.
* P ressing and holding the
re-register Magic Remote at once.
button will let you cancel and
• It is recommended that an Access Point (AP) be located
more than 0.2 m away from the TV. If the AP is installed
closer than 0.2 m, the Magic remote control may not
perform as expected due to frequency interference.
• Do not mix new batteries with old batteries. This may
cause the batteries to overheat and leak.
• Failure to match the correct polarities of the battery
may cause the battery to burst or leak, resulting in fire,
personal injury, or ambient pollution.
• This apparatus uses batteries. In your community there
might be regulations that require you to dispose of these
batteries properly due to environmental considerations.
Please contact your local authorities for disposal or
recycling information.
• Batteries inside or inside the product shall not be
exposed to excessive heat such as sunshine, fire or the
User Guide
For more information about this TV, read the USER GUIDE embedded in
the product.
• To open the USER GUIDE
TV] → [User Guide]
( ) → [General] → [About This
Cannot control the TV with the remote control.
• Check the power control settings. The power supply may be
• Check if the auto-off function is activated on the settings related
• If there is no signal while the TV is on, the TV will turn off
automatically after 15 minutes of inactivity.
When connecting to the PC (HDMI), no signal is detected.
• Turn the TV off/on using the remote control.
• Reconnect the HDMI cable.
• Restart the PC with the TV on.
Abnormal Display
• If the product feels cold to the touch, there may be a small “flicker”
when it is turned on. This is normal, there is nothing wrong with
• This panel is an advanced product that contains millions of pixels.
You may see tiny black dots and/or brightly coloured dots (white,
red, blue or green) at a size of 1 ppm on the panel. This does not
indicate a malfunction and does not affect the performance and
reliability of the product.
This phenomenon also occurs in third-party products and is not
subject to exchange or refund.
• You may find different brightness and colour of the panel
depending on your viewing position(left/right/top/down).
This phenomenon occurs due to the characteristic of the panel.
It is not related with the product performance, and it is not
Generated Sound
• “Cracking” noise: A cracking noise that occurs when watching or
turning off the TV is generated by plastic thermal contraction due
to temperature and humidity. This noise is common for products
where thermal deformation is required.
• Electrical circuit humming/panel buzzing: A low level noise is
generated from a high-speed switching circuit, which supplies a
large amount of current to operate a product. It varies depending
on the product.
This generated sound does not affect the performance and
reliability of the product.
• Make sure to wring any excess water or cleaner from
the cloth.
• Do not spray water or cleaner directly onto the TV screen.
• Make sure to spray just enough of water or cleaner onto a
dry cloth to wipe the screen.
• To clean the top of the Companion Box (AV box), spray a
soft cloth with water. Then, wipe the surface so that the
product does not come in direct contact with water. Next,
wipe it again so that no moisture remains.
• Check if the product is turned on.
• Check if the power cord is connected to a wall outlet.
• Check if there is a problem in the wall outlet by connecting other
The TV turns off suddenly.
• Check the remote control sensor on the product and try again.
• Check if there is any obstacle between the product and the remote
• Check if the batteries are still working and properly installed (
to , to ).
No image display and no sound is produced.
•• A blue light blinks on the front of the Companion Box (AV Box).
-- The TV may have a problem with the cooling fan or the
temperature in the TV may be too high. Contact an authorized
service center.
•• A magenta light blinks on the front of the Companion Box (AV Box).
-- The TV may have a problem in the moving speaker. Contact an
authorized service center.
•• An orange light blinks on the front of the Companion Box (AV Box).
-- The cable from panel may not be properly connected to the
Companion Box (AV Box). Unplug the power cord and reconnect
the cable and then plug the power cord and press the power
button. If it still doesn’t work after the steps above, contact an
authorized service center.
Broadcasting Specifications
Analogue TV
Digital TV
(Depending on country)
(Depending on country)
Television system
Program coverage
Maximum number of
storable programmes
950 ~ 2150 MHz
46 ~ 890 MHz
VHF III : 174 ~ 230 MHz
UHF IV : 470 ~ 606 MHz
UHF V : 606 ~ 862 MHz
S Band II : 230 ~ 300 MHz
S Band III : 300 ~ 470 MHz
46 ~ 862 MHz
External antenna
75 Ω
CI Module (W x H x D)
100.0 mm x 55.0 mm x 5.0 mm
1 Only DVB-T2/C/S2 support model only.
Wireless module(LGSBWAC92)Specifications
Wireless LAN (IEEE 802.11a/b/g/n/ac)
Frequency range
Output power(Max.)
2400 to 2483.5 MHz
5150 to 5725 MHz
5725 to 5850 MHz (Not for EU)
18 dBm
18 dBm
12 dBm
Frequency range
Output power(Max.)
2400 to 2483.5 MHz
8 dBm
As band channels can vary per country, the user cannot change or adjust the operating frequency. This product is configured for the regional
frequency table.
For consideration of the user, this device should be installed and operated with a minimum distance of 20 cm between the device and the body.
* IEEE 802.11ac is not available in all countries.
Environment condition
Operating Temperature
0 °C to 40 °C
Operating Humidity
Less than 80 %
Storage Temperature
-20 °C to 60 °C
Storage Humidity
Less than 85 %
Open Source Software
Notice Information
To obtain the source code under GPL, LGPL, MPL, and other open
source licenses, that is contained in this product, please visit http://
In addition to the source code, all referred license terms, warranty
disclaimers and copyright notices are available for download.
LG Electronics will also provide open source code to you on CD-ROM
for a charge covering the cost of performing such distribution (such
as the cost of media, shipping, and handling) upon email request to
This offer is valid for a period of three years after our last shipment of
this product. This offer is valid to anyone in receipt of this information.
(Magic Remote supported models only)
Important Information for
Preventing Image Retention
OLED is a self-emissive technology, which brings many significant
benefits to image quality and performance. As with any self-emitting
display, it is possible for users of OLED TVs to experience temporary
image retention under certain conditions, such as when displaying a
static image on the screen for a long time. LG OLED TVs incorporate
dedicated functions that protect the screen from possible image
If a static image persists on screen, screen brightness is automatically
reduced in specific areas of, or across the entire screen. Once the static
image disappears, screen brightness will automatically return to its
prior setting. This is not a product malfunction.
Examples of Images that may Cause
Image Retention
•• Still images or fixed images containing certain information
that are displayed uninterrupted on the screen, such as channel
numbers, station logos, program titles, news or movie subtitles,
and headlines.
•• Fixed menu or icons for video game consoles or broadcasting
set-top boxes.
•• Black bars shown on the left, right, top, or bottom of the screen,
such as in images with a 4:3 or 21:9 ratio.
Recommended Measures for
Preventing Image Retention
•• Avoid watching a video displaying an image as listed above for
extended periods of time.
•• Adjust your TV settings as below when turning on a video
exhibiting an image as listed above for extended periods of time.
-- [Picture] → [Picture Mode Settings] → [Picture Mode] →
-- [Picture] → [Picture Mode Settings] → [OLED LIGHT] → Adjust
to lower value
-- [Picture] → [Additional Settings] → [OLED Panel Settings] →
[Logo Luminance Adjustment] → [High]
•• Turn off the menu bar of an external device, such as a set-top
box, to prevent long-term display of the menu bar of such device.
(Please refer to the manual of the applicable external device for
•• Adjust the settings as below when watching a video constantly
showing black bars on the left, right, top or bottom, in order to
remove the black bars.
-- [Picture] → [Aspect Ratio Settings] → [Aspect Ratio] →
[Vertical Zoom] or [All-Direction Zoom]
Information on Functions
Supporting Image Quality in
Relation to Temporary Image
•• LG OLED TVs provide a feature called Pixel Refresher, which helps to
prevent temporary image retention.
•• When the accumulated television viewing time reaches 2,000
hours or more (this is equivalent to watching TV for five hours a
day over the course of a year), Pixel Refresher will be automatically
activated once your TV is turned off. When turning off your TV, a
notice will appear on the screen informing the activation of Pixel
Refresher. This feature will run for an hour while your TV is turned
off. A horizontal line may appear at the top or bottom of the screen
when the process is almost finished.
•• You may also manually activate Pixel Refresher via the TV menu:
→ ( ) → [Picture] → [Additional Settings] → [OLED
Panel Settings] → [Pixel Refresher].
•• Whenever you watch your TV for more than four cumulative hours,
Pixel Refresher will be automatically activated for a few minutes
once your TV is turned off. (Note: Pixel Refresher will not be
activated if the power cord of your TV is not plugged in or the main
power is off.)
The model and serial number of the product are located
on the back and on one side of the product. Record
them below in case you ever need service.
SMART TV Quick Setup Guide
* Image shown may differ from your TV.
* Image shown on a PC or mobile phone may vary depending on the OS(Operating System).
* App icon positions may vary on the platform, depending on the software version.
Network Settings
1 Press the (Settings) on the remote to
access the settings menu. Point the
( ) [All
Settings] icon and select by pressing the
Wheel (OK) button on the remote.
4 If the connection is successful, the "[Connected
to Internet]" is displayed.
TV Name
Wired Connection (Ethernet)
Not Connected
Wi-Fi Connection
Connected to Internet
Device Connector
Mobile TV on
( )
All Settings
2 Select the [Connection] → [Wired
Connection(Ethernet)] or [Wi-Fi Connection].
TV Name
Wired Connection (Ethernet)
Wi-Fi Connection
Device Connector
Mobile TV on
Connection /
Not Connected
HDMI Device Settings
You can check the status of connection in [Advanced Wi-Fi settings].
Not Connected
Screen Share Settings
Add a Hidden Wireless Network
Connect via WPS PBC
Screen Share Settings
HDMI Device Settings
Connect via WPS PIN
Advanced Wi-Fi Settings
3 The device automatically tries to connect to the
network available (wired network first).
When you select the [Wi-Fi Connection], the
network list available is displayed. Choose the
network you wish to use.
Connection /
Add a Hidden Wireless Network
Connect via WPS PBC
Connect via WPS PIN
Advanced Wi-Fi Settings
For wireless AP (Router) that have the
you need to enter the security key.
Troubleshooting Network Problems
1 Press the (Settings) on the remote to
access the settings menu. Point the
( ) [All
Settings] icon and select by pressing the
Wheel (OK) button on the remote.
Check the AP (Router) or consult your Internet
service provider.
When X appears next to Gateway:
( )
1 Unplug the power cord of the AP (Router) and
try to connect after 5 seconds.
All Settings
2 Initialize (Reset) the AP (Router).
2 Select the [Connection] → [Wired Connection
(Ethernet)] or [Wi-Fi Connection] → [Advanced
Wi-Fi Settings].
3 Contact internet service provider or AP (Router)
Connection /
TV Name
Wired Connection (Ethernet)
Not Connected
Wi-Fi Connection
When X appears next to DNS:
Not Connected
Device Connector
Mobile TV on
Connect via WPS PBC
Screen Share Settings
Connect via WPS PIN
Advanced Wi-Fi Settings
HDMI Device Settings
Add a Hidden Wireless Network
Follow the instructions below that correlate to your
network status.
Check the TV or the AP (Router).
1 Unplug the power cord of the AP (Router) and
try to connect after 5 seconds.
2 Initialize (Reset) the AP (Router).
3 Check that the MAC address of the TV/AP (Router)
is registered with your Internet service provider.
(The MAC address displayed on the right
pane of the network status window should be
registered with your Internet service provider.)
4 Check the AP (Router) manufacturer’s website
to make sure your router has the latest firmware
version installed.
When X appears next to TV:
1 Check the connection status of the TV, AP
2 Power off and power on the TV, AP (Router).
3 If you are using a static IP, enter the IP directly.
4 Contact internet service provider or AP (Router)
SmartShare Connection to Smartphone
1 Check that Wi-Fi is enabled on your smartphone. To use SmartShare, both devices must on the
same local network.
2 Install/run the app for sharing content on your smartphone (It's called LG TV Plus on LG phones).
3 Enable your smartphone to share content files with other devices.
4 Select the file type you want to play (movie, audio or photo).
5 Select a movie, music or photo file to play on the TV.
6 Play the media file to view and enjoy it on your TV.
Updating the TV Firmware
* If the TV is turned on for the first time after it was shipped from the factory, initialization of the TV may
take a few minutes.
(Settings) →
)[All Settings] →
[General] → [About This TV] → [CHECK FOR UPDATES]
2 After checking the version of the software, update it.
If you check the "[Allow Automatic Updates]", you can update the software automatically.
AI Service
General /
Software Version
Account Management
Eco Mode
About This TV
Additional Settings
Time & Date
Allow Automatic Updates
TV Information
User Guide
Quick Help
Please call LG Customer Service if you experience any problems.
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