LG | WD1411SBW | Owner's Manual | LG WD1411SBW Owner’s Manual

LG WD1411SBW Owner’s Manual
Before beginning installation, read these instructions carefully.
This will simplify installation and ensure that the product is installed
correctly and safely. Leave these instructions near the product after
installation for future reference.
Copyright © 2017-2019 LG Electronics Inc. All Rights Reserved.
This manual is produced for a group of products
and may contain images or content different from
the model you purchased.
This manual is subject to revision by the
SAFETY INSTRUCTIONS.......................................03
Important Safety Instructions................................................................04
Installation Place Requirements...........................................................09
Unpacking and Removing Transit Bolts...............................................10
Using Anti-Slip Sheets (Optional)......................................................... 11
Wooden Floors (Suspended Floors)..................................................... 11
Leveling the Appliance.........................................................................12
Connecting Supply Hose......................................................................12
Installing the Drain Hose......................................................................15
Electrical Connections (In the UK Only)...............................................15
Using the Washing Machine.................................................................16
Sorting Laundry....................................................................................17
Adding Cleaning Products....................................................................18
Control Panel........................................................................................20
Programme Table.................................................................................21
Option Programme...............................................................................25
Using Smart ThinQ Application.............................................................29
SMART FUNCTIONS...............................................29
Using Smart Diagnosis™.....................................................................31
Cleaning Your Washing Machine..........................................................32
Cleaning the Water Inlet Filter..............................................................32
Cleaning the Drain Pump Filter............................................................33
Cleaning the Dispenser Drawer...........................................................34
Tub Clean (Optional)............................................................................34
Caution on Freezing During Winter......................................................35
Diagnosing Problems...........................................................................37
Error Messages....................................................................................40
The following safety guidelines are intended to prevent unforeseen risks or
damage from unsafe or incorrect operation of the product.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described
This symbol is displayed to indicate matters and operations that can
cause risk. Read the part with this symbol carefully and follow the
instructions in order to avoid risk.
WARNING - This indicates that the failure to follow the instructions
can cause serious injury or death.
CAUTION - This indicates that the failure to follow the instructions
can cause the minor injury or damage the product.
To reduce the risk of fire, electric shock, or injury to persons when using
your product, basic safety precautions should be followed, including the
Technical Safety
This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction concerning use of the
appliance by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the appliance.
• If the power cord is damaged, it must be replaced by the manufacturer, its service
agent or similarly qualified persons in order to avoid a hazard.
• Ventilation openings must not be obstructed by a carpet.
• This appliance is intended to be used in household only and not in applications
such as:
- Staff kitchen areas in shops, offices and other working environments;
- Farm houses;
- By clients in hotels, motels and other residential type environments;
- Bed and breakfast type environments;
- Areas for communal use in blocks of flats or in launderettes
• Use a new hose or hose-set supplied with the appliance. Reusing old hoses can
cause a water leak and subsequent property damage.
• The water pressure must be between 100 and 800 kPa.
• The maximum capacity in some cycles for dry clothes to be washed is 11 kg.
Important Safety Instructions
To reduce the risk of fire, electric shock, or injury to persons when using
your product, basic safety precautions should be followed, including the
••Never attempt to operate this appliance if it is damaged, malfunctioning, partially
disassembled, or has missing or broken parts, including a damaged cord or plug.
••This appliance should only be transported by two or more people holding the
appliance securely.
••Do not install the appliance in a damp and dusty place. Do not install or store the
appliance in any outdoor area, or any area that is subject to weathering conditions
such as direct sunlight, wind, rain, or temperatures below freezing.
••Tighten the drain hose to avoid separation.
••This appliance must not be installed behind a lockable door, a sliding door or a
door with a hinge on the opposite side to that of the appliance, in such a way that
a full opening of the appliance door is restricted.
••Do not use a multi outlet power board, extension cable or double adapter with this
••This appliance must be earthed / grounded via the mains supply lead. In the event
of malfunction or breakdown, earthing / earthing / grounding will reduce the risk of
electric shock by providing a path of least resistance for electric current.
••This appliance is equipped with a power cord having an equipment-earthing
/ earthing / grounding conductor and a earthing / grounding power plug. The
power plug must be plugged into an appropriate outlet socket that is installed and
grounded in accordance with all local codes and ordinances.
••Improper connection of the equipment-earthing / grounding conductor can result in
risk of electric shock. Check with a qualified electrician or service personnel if you
are in doubt as to whether the appliance is properly grounded.
••Do not modify the power cord provided with the appliance.If it does not fit the
outlet, have a proper outlet installed by a qualified electrician.
••Do not attempt to separate any panels or disassemble the appliance. Do not apply
any sharp objects to the control panel in order to operate the appliance.
••Do not repair or replace any part of the appliance. All repairs and servicing must
be performed by qualified service personnel unless specifically recommended in
this Owner’s Manual. Use only authorized factory parts.
••Keep the area underneath and around your appliances free of combustible
materials such as lint, paper, rags, chemicals, etc.
••Do not put animals, such as pets into the appliance or allow children to play with
the appliance.
••Do not leave this appliance door open. Children may hang on the door or crawl
inside the appliance, causing damage or injury.
••Use new hoses or hose-set supplied with the appliance. Reusing old hoses can
cause a water leak and subsequent property damage.
••Never reach into this appliance while it is operating. Wait until the drum has
completely stopped.
••Do not put in, wash or dry articles that have been cleaned in, washed in, soaked
in, or spotted with combustible or explosive substances (such as wax, oil, paint,
gasoline, degreasers, drycleaning solvents, kerosene, vegetable oil, cooking oil,
etc.). Improper use can cause fire or an explosion.
••In case of flood, disconnect the power plug and contact the LG Electronics
customer information centre.
••Do not lean or push down on the door excessively, when the appliance door is
••Do not touch the door during steam or drying programmes.
••Do not use flammable gas and combustible substances (benzene, gasoline,
thinner, petroleum, alcohol, etc.) near the appliance.
••If the drain hose or supply hose is frozen during winter, use it only after thawing.
••Keep all washing detergents, softener and bleach away from children.
••Do not touch the power plug or the appliance controls with wet hands.
••When pulling out the power plug from an outlet, hold the power plug, not the cable.
••Do not bend the power cable excessively or place a heavy object on it.
••Do not wash rugs, mats, shoes or pet blankets, or any other items other than
clothes or sheets, in this machine.
••This appliance must only be used for domestic household purposes and should
not be used in mobile applications such as caravans or boating.
••If there is a gas leakage (isobutane, propane, natural gas, etc.), do not touch the
appliance or power plug and ventilate the area immediately.
••Securely plug the power plug in the outlet socket after completely removing any
moisture and dust.
••Disconnect the power cord before cleaning the appliance. Turning the unit off
into stand by mode from the front panel will not isolate the mains supply from the
••Never unplug the appliance by pulling on the power cable. Always grip the power
plug firmly and pull straight out from the outlet socket.
••Do not spray the water inside or outside the appliance to clean it.
••Before discarding an old appliance, unplug it. Cut off the cable directly behind the
appliance to prevent misuse.
••Dispose of all packaging materials (such as plastic bags and styrofoam) away from
children. The packaging material can cause suffocatoion.
••Remove the door before disposing of or discarding this appliance to avoid the
danger of children or small animals getting trapped inside.
••Before the washing machine is removed from service or discarded, remove the lid
to prevent children from climbing inside.
Transit bolts (x 3)
Power plug
Control panel
Drain hose
Drain tube
Drain pump filter
Cover cap
(Location may
vary depending on
Adjustable feet (x 4)
Cold supply hose (1EA)
(Option: Hot (1EA))
Caps for covering transit
bolt holes
Elbow bracket (for securing
drain hose)
Tie strap
Stacking holder,
Screws (3EA)
Anti–slip sheets (2EA)
•• * : Save these accessories for future use. These accessories will be used for stacking with Mini Washer. Refer
to the owner’s manual for Mini Washer for Installation.
Power Supply
220 - 240 V~, 50 Hz
600 mm (W) x 640 mm (D) x 850 mm (H)
Product Weight
72 kg
•• Appearance and specifications may change without notice to improve the quality of the product.
•• The external hot water supply MUST NOT exceed 65°C
•• No further backflow protection required for connection to the water supply.
•• Permissible cold water temperature : 4 - 25°C
0.5 cm
•• Do not install your appliance in rooms where freezing
temperatures may occur. Frozen hoses may burst
under pressure. The reliability of the electronic control
unit may be impaired at temperatures below freezing
•• Ensure that when the appliance is installed, it is
easily accessible for an engineer in the event of a
10 cm
2 cm
2 cm
Level Floor : Allowable slope under the entire appliance
is 1°.
Power Outlet : Must be within 1.5 meters of either side
of the location of the appliance.
•• Do not overload the outlet with more than one
Additional Clearance : For the wall, 10 cm: rear
/2 cm: right & left side
•• Do not place or store laundry products on top of the
appliance at any time.
•• These products may damage the finish or controls.
•• The plug must be plugged into an appropriate outlet
that is properly installed and grounded in accordance
with all local codes and ordinances. Do not use or
store this appliance in any outdoor sheltered location.
Avoid installation where it will be exposed to direct
sunlight indoors.
•• Install the appliance on a flat hard floor. Do not install
the appliance on an elevated surface or stand unless
it is supplied by LG electronics for this model.
•• Make sure that air circulation around the appliance is
not impeded by carpets, rugs, etc.
•• With the appliance installed, adjust all four feet
using the transit bolt spanner provided to ensure the
appliance is stable, and a clearance of approximately
5 mm is left between the top of the appliance and the
underside of any work-top.
•• If the appliance is delivered in winter and temperatures
are below freezing, place the appliance at room
temperature for a few hours before putting it into
•• This equipment is not designed for maritime use or for
use in mobile installations such as caravans, aircraft
etc. it is not suitable for commercial applications.
Electrical Connection
•• Do not use an extension cord or double adapter.
•• Always unplug the appliance and turn off the water
supply after use.
•• Connect the appliance to an earthed socket in
accordance with the current wiring regulations.
•• The appliance must be positioned so that the plug is
easily accessible.
•• Repairs to the appliance must only be carried out
by qualified personnel. Repairs carried out by
inexperienced persons may cause injury or serious
malfunctioning. Contact your local service centre.
•• Never try to correct any unevenness in the floor with
pieces of wood, cardboard or similar materials under
the appliance.
•• If it is impossible to avoid positioning the appliance
next to a gas cooker or coal burning stove, an
insulation (85x60 cm) covered with aluminum foil on
the side facing the cooker or stove must be inserted
between the two appliances.
Installation Place Requirements
Unpacking and Removing Transit
Lift the appliance off the foam base.
•• After removing the carton and shipping material,
lift the appliance off the foam base. Make sure
the tub support comes off with the base and is
not stuck to the bottom of the appliance.
Install the hole caps.
•• Locate the hole caps included in the accessory
pack and install them in the shipping bolt holes.
•• If you must lay the appliance down to remove
the carton base, always protect the side of the
appliance and lay it carefully on its side. Do not
lay the appliance on its front or back.
•• Save the bolt assemblies for future use. To prevent
damage to internal components, Do not transport the
washing machine without reinstalling the transit bolts.
Tub Support
Carton base
Remove the bolt assemblies.
•• Starting with the bottom two transit bolts,
use the spanner (included) to fully loosen all
transit bolts by turning them counterclockwise.
Remove the bolt assemblies by wiggling them
slightly while pulling them out.
•• Failure to remove transit bolts and retainers may
cause severe vibration and noise, which can lead to
permanent damage to the washing machine. The cord
is secured to the back of the washing machine with
a shipping bolt to help prevent operation with transit
bolts in place.
If you install the appliance on a slippery surface, it may
move because of excessive vibration. Incorrect leveling
may cause malfunction through noise and vibration. If
this occurs, install the anti-slip sheets under the leveling
feet and adjust the level.
Clean the floor to attach the anti-slip sheets.
•• Use a dry rag to remove and clean foreign
objects and moisture. If moisture remains, the
anti-slip sheets may slip.
Adjust the level after placing the appliance in the
installation area.
Place the adhesive side of the anti-slip sheets on
the floor.
•• It is most effective to install the anti-slip sheets
under the front legs. If it is difficult to place the
pads under the front legs, place them under the
back legs.
This side up
Adhesive side
Using Anti-Slip Sheets (Optional)
Wooden Floors (Suspended
•• Wooden floors are particularly susceptible to vibration.
•• To help reduce vibration we recommend you place
rubber cups at least 15 mm thick under each foot of
the appliance, secured to at least two floor beams with
Rubber Cup
•• If possible install the appliance in one of the corners of
the room, where the floor is more stable.
•• Fit the rubber cups to reduce vibration.
•• Proper placement and leveling of the washing machine
will ensure long, regular, and reliable operation.
•• The washing machine must be 100% horizontal and
stand firmly in position.
•• It must not ‘Seesaw’ across corners under the load.
•• The installation surface must be clean, free from floor
wax and other lubricant coatings.
•• Do not let the feet of the washing machine get wet.
Failure to do so may cause vibration or noise.
•• You can obtain rubber cups (p/no.4620ER4002B) from
the LG Service Centre.
Ensure the appliance is level.
•• Push or rock the top diagonal edges of
the appliance gently to make sure that the
appliance does not rock. If the appliance rocks,
level the appliance again.
•• You can obtain anti-slip sheets from an LG Service
Centre or any Hardware store.
Leveling the Appliance
Connecting Supply Hose
If the floor is uneven, turn the adjustable feet as required
(Do not insert pieces of wood etc. under the feet). Make
sure that all four feet are stable and resting on the floor
and then check that the appliance is perfectly level (Use
a spirit level).
•• Water supply pressure must be between 100~800 kPa
(1.0‒8.0 kgf/cm2).
•• Once the appliance is level, tighten the lock nuts up
towards the base of the appliance. All lock nuts must
be tightened.
Lock nut
Tighten all 4
lock nuts securely
Diagonal Check
•• When pushing down on the edges of the top plate
diagonally, the appliance should not move up and
down at all (Check both directions). If the appliance
rocks when pushing the machine top plate diagonally,
adjust the feet again.
•• Timber or suspended type flooring may contribute
to excessive vibration and unbalance errors and
•• Do not strip or crossthread when connecting supply
hose to the valve.
•• If the water supply pressure is more than 800 kPa, a
pressure limiting device should be installed.
•• Periodically check the condition of the hose and
replace the hose if necessary.
Checking the Rubber Seal on the Supply
Two rubber seals are supplied with each water inlet
They are used for preventing water leaks. Make sure the
connection to taps is sufficiently tight. Do not use any
mechanical device to overtighten the inlet hoses. Hand
tighten only with the aid of a soft cloth if necessary. After
both ends have been connected, open the taps slowly
and check for leaks.
Hose connector
Rubber seal
•• Do not install the washer on any elevated surface,
stand or plinth as it can become unstable and fall
causing serious injury and damage.
Hose connector
Rubber seal
Push the adapter onto the end of the tap so that
the rubber seal forms a watertight connection.
Tighten the four fixing screws.
Push the supply hose vertically upwards so
that the rubber seal within the hose can adhere
completely to the tap and then tighten it by
screwing it to the right.
Connecting Screw-Type Hose to a Tap with a
Connecting Hose to Water Tap
Screw the hose connector onto the water supply tap.
Connecting Screw-Type Hose to Tap Without
Loose the four fixing screws.
Connecting One Touch Type Hose to Tap
Without Thread
Fixing screw
Remove the guide plate if the tap is too large to fit
the adapter.
Unscrew the adapter ring plate and loose the four
fixing screws.
Guide plate
Ring plate
Remove the guide plate if the tap is too large to fit
the adapter.
Guide plate
Push the adapter onto the end of the tap so that
the rubber seal forms a watertight connection.
Tighten the four fixing screws and the adapter
ring plate .
Connecting Hose to Appliance
Attach the hot water line to the hot water supply on the
back of the washer. Attach the cold water line to the cold
water supply on the back of the washer.
Pull the connector latch plate down, push the
supply hose onto the adapter, and release the
connector latch plate. Make sure the adapter
locks into place.
Latch plate
•• After completing connection, if water leaks from the
hose, repeat the same steps.
Use the most conventional type of tap for the water
supply. In case the tap is square or too big, remove
the guide plate before inserting the tap into the
Using the Horizontal Tap
Horizontal tap
•• After connecting the supply hose to the water tap,
turn on the water tap to flush out foreign substances
(dirt, sand, sawdust, and etc.) in the water lines. Let
the water drain into a bucket, and check the water
Extension tap
Square tap
•• The drain hose should not be placed higher than 100
cm above the floor. Water in the appliance may not
drain or may drain slowly.
•• Securing the drain hose correctly will protect the floor
from damage due to water leakage.
Electrical Connections (In the UK
The wires in the mains lead are coloured in accordance
with the following code:
Green and Yellow: Earth
Blue: Neutral
•• If the drain hose is too long, do not force it back into
the appliance. This will cause abnormal noise.
Brown: Live
This appliance must be earthed.
Green and
Yellow (Earth)
Brown (Live)
about 100 cm
about 145 cm
Blue (Neutral)
Cord grip

about 105 cm
max. 100 cm
•• When installing the drain hose to a sink, secure it
tightly with string or chain to prevent the hose from
lifting itself off the sink when the water flows from it.
•• Securing the drain hose correctly will protect the floor
from damage in the event of water leakage.
As the colours of the wires in the mains lead of this
apparatus may not correspond with the coloured
markings identifying the terminals in your plug, proceed
as follows:
The green and yellow wire must be connected to the
terminal in the plug which is marked with the letter E or
by the earth symbol ( ) or coloured Green or Green
and Yellow.
The blue wire must be connected to the terminal which
is marked with the letter N or coloured Black.
The brown wire must be connected to the terminal which
is marked with the letter L or coloured Red.
If a 13 amp (BS 1363) plug is used, fit a 13 amp BS
1362 fuse.
Laundry tub
max. 100 cm
Tie strap
max. 100 cm
Installing the Drain Hose
Using the Washing Machine
Choose the desired washing cycle.
Begin cycle.
End of cycle.
Before the first wash, select a washing programme,
allow the washing machine to wash without clothing.
This will remove residue and water from the drum that
may have been left during manufacturing.
Sort laundry and load items.
•• Sort laundry by fabric type, soil level, colour
and load size as needed. Open the door and
load items into the washing machine.
•• Press the Start/Pause button to begin the
cycle. The washing machine will agitate briefly
without water to measure the weight of the load.
If the Start/Pause button is not pressed within
few minutes, the washing machine will shut off
and all settings will be lost.
Add cleaning products and/or detergent and
•• Add the proper amount of detergent to the
detergent dispenser drawer. If desired, add
bleach or fabric softener to the appropriate
areas of the dispenser.
•• Turn the cycle selector knob until the desired
cycle is selected.
Turn on the washing machine.
•• Press the Power button to turn on the washing
•• When the cycle is finished, a melody will sound.
Immediately remove your clothing from the
washing machine to reduce wrinkling. Check
around the door seal when removing the load
for small items that may be caught in the seal.
Look for a care label on your clothes.
•• This will tell you about the fabric content of your
garment and how it should be washed.
•• Symbols on the care labels.
Wash temperature
Normal machine wash
Permanent press
Caring before loading.
•• Combine large and small items in a load. Load
large items first.
•• Large items should not be more than half the
total wash load. Do not wash single items. This
may cause an unbalanced load. Add one or two
similar items.
•• Check all pockets to make sure that they are
empty. Items such as nails, hair clips, matches,
pens, coins and keys can damage both your
washing machine and your clothes.
Hand wash
Do not wash
Sorting laundry.
•• To get the best results, sort clothes into loads
that can be washed with the same wash cycle.
•• Different fabrics need to be washed at varying
temperatures and spin speeds.
•• Always sort dark colours from pale colours and
whites. Wash separately as dye and lint transfer
can occur causing discolouration of white and
pale garments. If possible, do not wash heavily
soiled items with lightly soiled ones.
•• Close zippers, hooks and strings to make sure
that these items don’t snag on other clothes.
•• Pre-treat dirt and stains by brushing a small
amount of detergent dissolved water onto stains
to help lift dirt.
•• Check inside the drum and remove any items from a
previous wash.
–– Soil (Heavy, Normal, Light) :
Separate clothes according to amount of
–– Colour (White, Lights, Darks):
Separate white fabrics from coloured fabrics.
–– Lint (Lint producers, Collectors):
Wash lint producers and lint collectors
Sorting Laundry
Adding Cleaning Products
Detergent Dosage
•• Detergent should be used according to the instruction
of the detergent manufacturer and selected according
to type, colour, soiling of the fabric and washing
•• If too much detergent is used, too many suds can
occur and this will result in poor washing results or
cause a malfunction or the motor to overload.
•• If you wish to use liquid detergent follow the guidelines
provided by the detergent manufacturer.
•• You can pour liquid detergent directly into the
main detergent drawer if you are starting the cycle
immediately. please be mindful that some liquid
detergent can remain under the drawer unflushed and
the dispenser drawer should therefore be cleaned
•• Do not use liquid detergent if you are using delay end,
or if you have selected Pre Wash, as the liquid may
•• If too many suds occur, reduce the detergent amount.
Drum type detergent must only be used in Front
loaders. excessive suds can be caused by using the
wrong type of detergent.
•• When using a combined Front & Top loader detergent,
It is recommended to use only half the quantity of
detergent that is recommended by the detergent
manufacturer when washing normally soiled loads.
•• Detergent usage may need to be adjusted for water
temperature, water hardness, size and soil level of the
load. For best results, avoid oversudsing.
•• Refer to the label of the clothes, before chooseing the
detergent and water temperature.
•• When using the washing machine, use designated
detergent for each type of clothing only:
–– General powdered detergents for all types of fabric
–– Powdered detergents for delicate fabric
–– Liquid detergents for all types of fabric or
designated detergents only for wool
•• For better washing performance and whitening, use
detergent with the general powdered bleach.
•• Detergent is flushed from the dispenser at the
beginning of the cycle.
•• Do not let the detergent harden. Doing so may lead to
blockages, poor rinse performance or bad odours.
•• Full load : According to manufacturer’s
•• Part load : 3/4 of the normal amount
•• Minimum load : 1/2 of full load
Adding Detergent and Fabric Softener
Adding Detergent
•• Main wash only →
•• Pre wash+Main wash →
•• Too much detergent, bleach or softener may cause
an overflow of that liquid and cause an overflow or a
•• Be sure to use the appropriate amount of detergent.
Adding Fabric Softener
•• Do not exceed the maximum fill line. Overfilling can
cause early dispensing of the fabric softener, which
may stain clothes. Close the dispenser drawer slowly.
•• Do not leave the fabric softener in the detergent
drawer for more than 2 days (Fabric softener may
Using Tablet
Open the door and put tablets into the drum.
Load the laundry into the drum and close the
•• Softener will automatically be added during the last
rinse cycle.
•• Do not open the drawer when water is being supplied.
•• Solvents (benzene, etc.) must not be used.
•• Do not pour fabric softener directly on the clothes as it
may stain the clothes.
Adding Water Softener
A water softener, such as anti-limescale can be used
to cut down on the use of detergent in areas with high
water hardness level.
•• Dispense according to the amount specified on the
packaging. First add detergent and then the water
Control Panel
Power Button
Programme Knob
•• Press the Power button to turn the washing
machine on.
•• Programmes are available according to laundry
Start/Pause Button
•• Lamp will light up to indicate the selected
•• This Start/Pause button is used to start the
wash cycle or pause the wash cycle.
•• If a temporary stop of the wash cycle is needed,
press the Start/Pause button.
•• The display shows the settings, estimated
time remaining, options, and status messages.
When the washer is turned on, the default
settings in the display will illuminate.
•• The display shows estimated time remaining.
While the size of the load is being calculated
automatically, the display will blink
displaying the estimated cycle time.
•• This allows you to select an additional
programme and will light when selected.
•• Use these buttons to select the desired
programme options for the selected cycle. Not
all options are available with each programme
cycle. Refer to page 23 for the available option
Programme Table
Washing Programme
Fabric Type
Proper Temp.
Provides better performance by
combining various drum motions.
Coloured fast garments (shirts,
nightdresses, pajamas, etc)
Cotton Eco
Provides optimised washing
performance for a large amount
of laundry with less energy
Coloured fast garments (shirts,
nightdresses, pajamas, etc)
and normally soiled cotton load
60 °C
(Cold to 60 °C)
Easy Care
The cycle is suitable for casual shirts
that helps to reduce wrinkles.
polyamide, acrylic, polyester
40 °C
(Cold to 60 °C)
Enables various fabrics to be washed
Various kind of fabrics except
special garments (silk/delicate,
sports wear, dark clothes, wool,
40 °C
(Cold to 40 °C)
Helps to remove allergens such as
house mites, pollen, and cat fur.
cotton, underwear, pillow covers,
bed sheets, baby wear
60 °C
(60 ºC to 95 ºC)
Provides less noise and vibration.
Color fast garments (shirts,
nightdresses, pajamas, etc)
and lightly soiled white cotton
40 °C
(Cold to 60°C)
6.0 kg
Helps to remove wrinkles within
20mins with steam (Clothes may be
wet. You can put them on after hang
out to dry for 10‒30min).
cotton mixed, polyester mixed dress
shirts, blouses
No choice
3 items
This cycle is for large items such as
bed covers, pillows, sofa covers, etc.
Cotton bedding except special
garments (delicates, wool, silk, etc.)
with filling: duvets, pillows, blankets,
sofa covers with light filling
(Cold to 40 °C)
1 single
Sports Wear
This cycle is suitable for sports wear
such as jogging clothes and sports
coolmax, gore-tex, fleece and
30 °C
(Cold to 40 °C)
Allergy Care
Silent Wash
Dark Wash
If it's possible for clothes to
decolourate, please use this cycle.
The cycle prevent decolorization.
(Please use detergent for colored
40 °C
(Cold to 95 °C)
5.0 kg
4.5 kg
3.0 kg
Dark garments made from cotton or
mixed fabrics.
(Cold to 40 °C)
Proper Temp.
CAUTION : Use less than 20g of
detergent (for 2.0kg load) otherwise
detergent may remain on the
(Cold to 40 ºC)
2.0 kg
Fabric Type
Coloured laundry which is lightly
soiled fast.
Speed 14
This cycle provides a fast washing
time for small loads and lightly soiled
This cycle is for hand and machine
washable delicate clothes such as
washable wool, lingerie, dresses etc.
(Use detergent for machine washable
wool, hand washable clothes,
delicate, easily damaged laundry
30 °C
(Cold to 40 ºC)
1.5 kg
Stain Care
Wash off several kinds of stain
such as wine, juice, dirt, etc. (Water
temperature is increased step by step
for washing various stains.)
cotton blended fabrics, NO delicate
60 °C
(30 ºC to 60 ºC)
3.0 kg
For downloadable cycles. If you did not download any cycles, the default is Rinse+Spin.
•• Water Temperature: Select the appropriate water temperature for chosen wash programme. Always follow garment
manufacturer’s care label or instructions when washing.
•• Set program at “Cotton Eco, Normal Wash, Normal Rinse, 1400 Spin, 40°C” is for normally soiled load and test in
accordance or in conformity with AS/NZS 2040.1.
•• Neutral (non sudsing) detergent is recommended. Do not use detergents for Top loaders. Use only Front loader (drum
Type) detergents. Not doing so can cause malfunctions and serious damage.
•• Cold water temperature is recommended for washing lightly soiled loads only.
Extra Options
Delay End
Pre Wash
Cotton Eco
Easy Care
Allergy Care
Silent Wash
Steam Refresh
Sports Wear
Dark Wash
Speed 14
Stain Care
•• * : This option is automatically included in the cycle and can not be deleted.
Operating Data
Cotton Eco
Easy Care
Allergy Care
Silent Wash
Steam Refresh
Sports Wear
Dark Wash
Speed 14
Stain Care
Steam (Optional)
Delay End
Steam features enhanced washing performance with
low energy consumption.
You can set a delay end so that the washing machine
will start automatically and finish after a specified time
Press the Power button.
Press the Power button.
For Steam option, select steam programmes.
Select a washing programme.
Press the Delay End button to set time required.
The following programme is selected depending
on the number of times you press the Steam
Press the Start/Pause button.
Press the Start/Pause button. Refer to page 23
for programmes that will allow a Steam option.
•• The delay time is the time to the end of the
programme, not the start. The actual running time may
vary due to water temperature, wash load and other
•• To cancel the delay end function, the power button
should be pressed.
Option Programme
•• For heavily stained clothes, underwear or baby
•• Available with the Cotton, Cotton Eco, Mix, Easy Care,
Duvet, Allergy Care, Steam Refresh programmes.
•• Do not use Steam for easily discoloured clothes and
delicates such as wool, silk.
•• Avoid using liquid detergent for this option.
Favourite programme allows you to store a customized
wash programme for future use.
Press the Power button.
Select a washing programme.
Select the cycle (Washing method, number of
rinses, spin speed, water temperature etc.).
Press and hold the Favourite button for three
The Favourite option is now stored for future use.
Turbo Clean
Washes a limited load size in under an hour with the
advantage of energy and water savings. Some other
options may not be selectable when this option is
If the laundry has heavily soiled clothes, then the
Intensive option is effective.
Refer to page 23 for programmes that will allow an
Intensive option.
To reuse the programme, select Favourite programme
and press the Start/Pause button.
Pre Wash (
If the laundry is heavily soiled, the Pre Wash programme
is recommended.
The Temp. button selects the wash and rinse
temperature combination for the selected programme.
Press this button until the desired setting is lit. All rinses
use cold tap water.
Press the Power button.
Select a washing programme.
•• Select the water temperature suitable for the type of
load you are washing. Follow the garment fabric care
labels for best results. Not all temperatures can be
selected on all cycles.
Press the Pre Wash button for three seconds.
Press the Start/Pause button. Refer to page 23
for programmes that will allow a Pre Wash.
Adds an additional rinse.
Adds 2 additional rinses.
The course is paused until start button is pressed again
when rinse is finished.
R +Hold
Add rinse once then after rinsing process, the course is
paused until Start/Pause button is pressed again.
Add Item
•• The Spin speed can be selected by pressing the Spin
button repeatedly. Higher spin speeds may not be
available on some cycles.
•• Spin Only
Laundry can be added or removed after the washing
programme is started.
Press the Add Item button when the LED is
turned on.
Press the Power button.
Open the door after door lock is released.
Press the Spin button to select desired RPM.
Add or remove laundry.
Press the Start/Pause button.
Press the Start/Pause button again to continue
the cycle. The cycle continues automatically.
•• When you select ‘No Spin’, it will still rotate slowly for
a short time to drain quickly.
•• For safety reasons, the door remains locked when the
water level or temperature is high. It is not possible to
add laundry during this time.
Medic Rinse
For best results or for cleaner rinsing. This allows the
final rinse to be heated to 40 degrees.
•• If the water temperature in the drum is high, wait until
it cools down.
Press the Power button.
Select a washing programme.
•• When adding laundry, make sure to completely push
it into the drum. If laundry gets stuck in the door latch
hole, the rubber packing may be damaged, causing
water leakage and malfunction.
Press the Medic Rinse button.
•• Forcing the door open may cause part damage,
destruction, or safety problems.
Press the Start/Pause button. Refer to page 23
for programmes that will allow a Medic Rinse
•• When opening the door during a wash, caution should
be taken to avoid scalding or water overflowing onto
the floor.
Remote Start
Child Lock (
Use a smart phone to control your appliance remotely.
You can also monitor your cycle operation so you know
how much time is left in the cycle.
Use this option to disable the controls. This feature can
prevent children from changing cycles or operating the
•• You must first connect to a gateway and register your
appliance in order to use the Remote Start function.
To Use Remote Start:
Press the Power button.
Put the laundry in drum.
Press and hold Remote Start button for 3
seconds to enable Remote Start function.
Start a cycle from the LG SmartThinQ application
on your smart phone.
Locking the Control Panel
Press and hold the Wash and Temp. buttons for
three seconds.
A beeper will sound, and ‘
’ will appear on the
When the Child Lock is set, all buttons are locked
except the Power button.
•• If you do not start your appliance, it will wait to start
a cycle until you turn off your appliance from the
application or disable the Remote Start function.
•• Turning off the power will not reset the child lock
function. You must deactivate child lock before you
can access any other functions.
Unlocking the Control Panel
Press and hold the Wash and Temp. buttons for three
•• A beeper will sound and the remaining time for the
current programme will reappear on the display.
•• When Remote Start is turned on, the door is
automatically locked.
Beep On / Off
To Disable Remote Start:
When the Remote Start is activated, press and hold
Remote Start button for 3 seconds.
•• If the door is open, Remote Start is disabled.
Press the Power button.
Press the Start/Pause button to start a cycle.
Press and hold the Add item and Favourite
buttons simultaneously for three seconds to set
the Beep on/off function.
•• Once the Beep on/off function is set, the setting is
memorized even after the power is turned off.
•• If you want to turn the Beeper back on, simply repeat
this process.
Using Smart ThinQ Application
Installing Smart ThinQ
Search for the LG SmartThinQ application from the
Google Play Store or Apple App Store on a smart
phone. Follow instructions to download and install the
Wi-Fi Function
•• For appliances with the
•• To verify the Wi-Fi connection, check that Wi-Fi
icon on the control panel is lit.
•• LG SmartThinQ is not responsible for any network
connection problems or any faults, malfunctions, or
errors caused by network connection.
•• The machine supports 2.4 GHz Wi-Fi networks only.
•• If the appliance is having trouble connecting to the WiFi network, it may be too far from the router. Purchase
a Wi-Fi repeater (range extender) to improve the Wi-Fi
signal strength.
Communicate with the appliance from a smart phone
using the convenient smart features.
•• The Wi-Fi connection may not connect or may be
interrupted because of the home network environment.
Washer Cycle
•• The network connection may not work properly
depending on the internet service provider.
Set or download any preferred cycle and operate by
remote control.
•• The surrounding wireless environment can make the
wireless network service run slowly.
Tub Clean Coach
•• The application is subject to change for appliance
improvement purposes without notice to users.
Check the appropriate Tub Clean period by washing
Energy Monitoring
Check the energy consupmtion of the recently used
cycles and monthly average.
•• Functions may vary by model.
Wireless function S/W version : V 1.0
RF Radiation Exposure Statement
This equipment shall be installed and used at a minimum
distance of 20 cm from the human body.
Smart Diagnosis
This function provides useful information for diagnosing
and solving issues with the appliance based on the
pattern of use.
Various functions are available.
Push Alert
Turn on the Push Alerts to receive appliance status
notifications. The notifications are triggered even if the
LG SmartThinQ application is off.
Open Source Software Notice Information
Smart Diagnosis™ Using a Smart Phone
To obtain the source code under GPL, LGPL, MPL, and
other open source licenses, that is contained in this
product, please visit http://opensource.lge.com.
•• For appliances with the
In addition to the source code, all referred license terms,
warranty disclaimers and copyright notices are available
for download.
LG Electronics will also provide open source code to you
on CD-ROM for a charge covering the cost of performing
such distribution (such as the cost of media, shipping,
and handling) upon email request to opensource@lge.
com. This offer is valid for three (3) years from the date
on which you purchased the product.
Use this function if you need an accurate diagnosis by
an LG Electronics customer information centre when the
appliance malfunctions or fails.
Smart Diagnosis™ can not be activated unless the
appliance is connected to power. If the appliance is
unable to turn on, then troubleshooting must be done
without using Smart Diagnosis™.
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate diagnosis by
an LG Electronics customer information center when the
appliance malfunctions or fails. Use this function only
to contact the service representative, not during normal
Press the Power button to turn on the washing
machine. Do not press any other buttons or turn
the programme knob.
When instructed to do so by the call center, place
the mouthpiece of your phone close to the Power
•• The Smart Diagnosis™ function depends on the local
call quality.
•• The communication performance will improve and you
can receive better service if you use the home phone.
•• If the Smart Diagnosis™ data transfer is poor due to
poor call quality, you may not receive the best Smart
Diagnosis™ service.
Press and hold the Temp. button for 3 seconds,
while holding the phone mouthpiece to the icon or
Power button.
Keep the phone in place until the tone
transmission has finished. Time remaining for
data transfer is displayed.
•• For best results, do not move the phone while
the tones are being transmitted.
•• If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
Once the countdown is over and the tones have
stopped, resume your conversation with the call
centre agent, who will then be able to assist you
using the information transmitted for analysis.
Using Smart Diagnosis™
•• ult in serious injury, fire, electric shock, or death.
Cleaning the Interior
•• Never use harsh chemicals, abrasive cleaners, or
solvents to clean the washing machine. They may
damage the finish.
•• Use a towel or soft cloth to wipe around the washing
machine door opening and door glass.
Cleaning Your Washing Machine
Care After Wash
•• Always remove items from the washing machine as
soon as the cycle is complete. Leaving damp items
in the washing machine can cause wrinkling, colour
transfer, and odour.
•• After the cycle is finished, wipe the door and the inside
of the door seal to remove any moisture.
•• Run the Tub Clean programme once a month (or more
often if needed) to remove detergent buildup and
other residue.
•• Leave the door open if it is safe to do so to dry the
drum interior but only if there no unsupervised children
in the home.
Cleaning the Water Inlet Filter
•• Wipe the body of the washing machine with a dry cloth
to remove any moisture.
•• Turn off the supply taps to the machine if the washing
machine is to be left for any length of time (e.g.
holiday), especially if there is no floor drain (gully) in
the immediate vicinity.
' icon will be displayed on the control panel when
•• '
water is not entering the detergent drawer during the
Cleaning the Exterior
Proper care of your washing machine can extend its life.
•• If water hardness level is high, or contains traces
of lime deposit, the water inlet filter may become
clogged. It is therefore a good idea to clean it
Turn off the water tap and unscrew the water
supply hose.
Remove the filter with pincers or long nose pliers.
Clean the filter using a medium bristle toothbrush.
•• Wash with a damp cloth on the outside and inside and
then dry with a soft cloth.
•• Immediately wipe off any spills.
•• Wipe with a damp cloth.
•• Do not press the surface or the display with sharp
After cleaning, refit the pump filter cap by turning
it to the right and insert the drain plug back onto
the drain tube plug.
Close the cover cap.
•• The drain filter collects threads and small objects left
in the laundry. Check regularly that the filter is clean to
ensure smooth running of your washing machine.
•• Allow the water to cool down before cleaning the drain
pump, carrying out emergency emptying, or opening
the door in an emergency.
Open the cover cap and pull out the drain tube.
Unplug the drain tube plug to drain out any
residual water, and then open the filter by turning
it to the left.
Container to
collect residual
•• First drain using the drain tube and then open the
pump filter cap to remove any threads or objects.
•• Be careful when draining, as the water may be hot,
and, not to cross thread the filter cap when refitting it.
Remove any extraneous matter, foreign debris
and lint from the pump filter and cavity.
Cleaning the Drain Pump Filter
Cleaning the Dispenser Drawer
Tub Clean (Optional)
Detergent and fabric softener may build up in the
dispenser drawer. Remove the drawer and inserts and
check for buildup once or twice a month.
Tub Clean is a special programme to clean the inside of
the washing machine.
Remove the detergent dispenser drawer by
pulling it straight out until it stops.
•• Press down hard on the disengage button and
remove the drawer.
A higher water level is used in this programme and a
higher spin speed. Perform this programme regularly.
DO NOT add clothing when engaging the Tub Clean
Remove any clothing or items from the washing
machine and close the door.
Open the dispenser drawer and add antilimescale to the main wash compartment.
•• Cleaning tablets can be placed directly into the
Remove the inserts from the drawer.
•• Rinse the inserts and the drawer with warm
water to remove buildup from laundry products.
Use water only to clean the dispenser drawer.
Dry the inserts and drawer with a soft cloth or
To clean the drawer opening, use a cloth or small,
non-metal brush to clean the recess.
•• Remove all residue from the upper and lower
parts of the recess.
Wipe any moisture off the recess with a soft cloth
or towel.
Return the inserts to the proper compartments
and refit the drawer by reverse method.
Close the dispenser drawer slowly.
Power On and then press and hold the Rinse and
Press the Start/Pause button to start.
After the programme is complete, leave the door
open to allow the washing machine door opening,
gasket and door glass to dry.
Spin buttons for 3 seconds. Then ‘
displayed on the display.
’ will be
•• Children should be supervised so that they do not play
with the washer during this operation, or whilst the
door is open at any time.
•• Do not add any detergent to the detergent
compartment during the Tub Clean operation.
Excessive suds may generate and leak from the
washing machine.
•• After closing the tap, disconnect the cold supply hose
from the tap, and remove water while keeping the
hose facing downwards.
•• When frozen, the product does not operate normally.
Install the product where it will not freeze during
•• Do not install the washer in any outdoor or sheltered
outdoor location as this will contribute water freezing
within the unit.
How to Keep the Product from Freezing
•• After washing, remove any water remaining inside the
pump by opening the drain tube plug that's used for
removal of residual water. When the water is removed
completely, refit the drain tube and filter cap and then
close the filter cover cap.
Check for Freezing
•• If water does not drain when opening the drain tube
plug, check the drain pump body for ice by removing
the drain filter cap.
Drain tube
Drain tube
Cover cap
•• Lower the Drain tube so that any residual water
remaining in the tub can be drained into a low profile
Drain hose
•• When the drain hose is installed in a curved shape,
the water within the curve of the hose may freeze.
Cover cap
•• Turn the power on, choose a washing programme,
and press the Start/Pause button.
Detergent drawer
Drain hose
is shown in the display window while the product
•• If
is in operation, check water supply taps, and all hoses
for ice build up (Some models do not have an
alarm function that indicates freezing).
•• Check that water is coming into the detergent drawer
while washing, and water is draining through the drain
hose while spinning.
Caution on Freezing During
How to Handle Freezing
•• Make sure to empty the drum, pour warm water of
50–60 °C up to the rubber part inside the drum, close
the door, and wait for 1–2 hours.
50‒60 °C
•• When water is removed completely from the drum,
close the drain tube plug used for removal of residual
water, choose a washing programme, and press the
Start/Pause button.
Drain hose
Detergent drawer
•• When the drain hose is installed in a curved shape,
the inner hose may freeze.
•• Open the cover cap and drain tube plug used for
removal of residual water to extract water completely.
Drain tube
•• Check that water is coming into the detergent drawer
while rinsing, and water is draining through the drain
hose while spinning.
•• When water supply problems occur, take the following
–– Turn off the tap, and thaw out the tap and both
connection areas of supply hose of the product
using a hot water cloth.
–– Take out supply hose and immerse in warm water
below 50–60 °C.
Cover cap
•• If water does not drain, this means the ice is not
melted completely, or lint may be trapped inside.
50‒60 °C
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early
stage. If the appliance does not function properly or does not function at all, check the following before you call for
Diagnosing Problems
•• Check all pockets to make sure that they
are empty. Items such as clips, matches,
pens, coins, and keys can damage both
your washer and your clothes.
Rattling and clanking
Foreign objects such as coins
or safety pins may be in drum or
Thumping sound
Heavy wash loads may produce a
thumping sound. This is usually
•• If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
Have all the transit bolts and tub
support been removed?
•• If not removed during installation, refer
to Installation guide for removing transit
Are all the feet resting firmly on
the ground?
•• Make sure the washing machine is level
and tighten the lock nuts up towards the
base of the appliance.
Supply hoses or drain hose are
loose at tap or washing machine.
•• Check and tighten hose connections.
House drain pipes are clogged.
•• Unclog drain pipe. Contact plumber if
Vibrating noise
Water leaks
•• Too much detergent or unsuitable
detergent may cause excessive foaming
which may result in water leaks.
Water does not enter
washing machine or it
enters slowly
Water in the washing
machine does not drain
or drains slowly
•• Close zippers, hooks, and drawstrings
to prevent these items from snagging or
tangling on other clothes.
Water supply is not adequate in
that location.
•• Check another tap in the house.
Water supply tap is not
completely open.
•• Fully open tap.
Water supply hose(s) are kinked.
•• Straighten hose.
The filter of the supply hose(s)
•• Check the filter of the supply hose.
Drain hose is kinked or clogged.
•• Clean and straighten the drain hose.
The drain filter is clogged.
•• Clean the drain filter.
Electrical power cord may not be
plugged in or connection may be
•• Make sure plug fits tightly in wall outlet.
House fuse blown, circuit breaker
tripped,or a power outage has
•• Reset circuit breaker or replace fuse. Do
not increase fuse capacity. If problem is
a circuit overload, have it corrected by a
qualified electrician.
Water supply tap is not turned on.
•• Turn on water supply tap.
Washing machine will
not spin
Check that the door is firmly shut.
•• Close the door and press the Start/Pause
button. After pressing the Start/Pause
button, it may take a few moments before
the washing machine begins to spin. The
door must be locked before spin can be
achieved. Add 1 or 2 similar items to help
balance the load. Rearrange load to allow
proper spinning.
Door does not open
Once washing machine has
started, the door cannot be
opened for safety reasons.
•• Check if the ‘Door Lock’ icon is
illuminated. You can safely open the door
after the ‘Door Lock’ icon turns off.
Wash cycle time
delayed or increased
If an imbalance is detected or
if the suds removing feature
operates, the wash time will
•• The washing time may vary by the
amount of laundry, water pressure, water
temperature and other usage conditions.
Fabric softener
Too much softener may cause an
•• Follow softener guidelines to ensure
appropriate amount is used. Do not
exceed the maximum fill line.
Washing machine does
not start
Softeners dispensed
too early
Dry problem
Too much softener may cause it
to dispense prematurely.
Check water supply.
•• Follow the guidelines provided by the
detergent manufacturer.
•• Close the dispenser drawer slowly. Do not
open the drawer during the wash cycle.
•• Do not overload. Check that the washing
machine is draining properly to extract
adequate water from the load. Clothes
load is too small to tumble properly. Add a
few towels.
•• Turn off water supply tap.
This odor is caused by the rubber
attached to the washing machine.
•• It is the normal odor of new rubber and
will disappear after the machine has been
run a few times.
If the rubber door gasket and
door seal area are not cleaned
regularly, odors can occur from
mold or foreign substances.
•• Be sure to clean the gasket and door
seal regularly and check under the door
seal for small items when unloading the
Odors can occur if foreign
substances are left in the
drainage pump filter.
•• Be sure to clean the drainage pump filter
Odors can occur if the drainage
hose is not properly installed,
causing siphoning (water
flowing back inside the washing
•• When installing the drainage hose, be
sure that it doesn’t become kinked or
Using the dry function, odors can
occur from lint and other laundry
matter sticking to the heater.
(Dryer model only)
•• This is not a malfunction.
A particular odor can occur from
drying wet clothes with hot air.
(Dryer model only)
•• The odor will disappear after a short
Error Messages
Water supply pressure is not
adequate in area.
•• Check another tap in the house.
Water supply taps are not
completely open.
•• Fully open tap.
Water supply hose(s) are kinked.
•• Straighten hose(s).
The filter of the supply hose(s)
are clogged.
•• Check the filter of the supply hose.
If water leakage occurred in the
supply hose (aqua stop hose),
will become red.
•• Call for service.
•• May vary depending on the model.
Drain hose may not be installed
as per installation instructions.
•• Ensure that the drain hose is installed as
per the installation instructions.
The drain filter is clogged.
•• Clean the drain filter.
Load is too small.
•• Add 1 or 2 similar items to help balance
the load.
Feet are not adjusted correctly.
•• Adjust the front feet(or foot) so that there
is no rocking from corner to corner.
Transit bolts have not been
•• Remove the transit bolts.
The appliance has an imbalance
detection and correction system.
If individual heavy articles are
loaded (e.g. bath mat, bath
robe, etc.) this system may stop
spinning or even interrupt the
spin cycle altogether.
•• Redistribute the clothes to be more even
and press the Start/Pause button.
If the laundry is still too wet at
the end of the cycle, add smaller
articles of laundry to balance the
load and repeat the spin cycle.
•• Rearrange load to allow proper spinning.
Ensure door is not open.
•• Close the door completely.
If ‘ ,
’ is not released,
call for service.
Door sensor has malfunctioned.
Thermistor control error.
Water overfills due to a
malfunction or excessively high
water pressures.
•• Unplug the power plug and call for
•• Close the water tap.
•• Unplug the power plug.
•• Call for service.
•• Close the water tap.
Malfunction of water level sensor.
•• Unplug the power plug.
•• Call for service.
Over load in motor.
•• Allow the washing machine to stand for
30 minutes to allow the motor to cool,
then restart the cycle.
Water leaks.
•• Call for service.
The washer experienced a power
•• Restart the cycle.
Does not dry (only on combo
dryer models)
•• Call for service.
Is Inlet/outlet hose or drainage
pump frozen?
•• Supply warm water into the tub and
unfreeze outlet hose and drainage pump.
Wet a towel in warm water and apply to
inlet hose.
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF