LG | WTR1234WF | Owner's Manual | LG WTR1234WF Owner’s Manual

LG WTR1234WF Owner’s Manual
OWNER'S MANUAL
WASHING
MACHINE
Before beginning installation, read these instructions carefully.
This will simplify installation and ensure that the product is
installed correctly and safely. Leave these instructions near the
product after installation for future reference.
EN ENGLISH
WTR1234WF
MFL70203115
Rev.01_062519
www.lg.com
Copyright © 2019 LG Electronics Inc. All Rights Reserved
TABLE OF CONTENTS
This manual may contain images or
content that may be different from the
model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS .........................................................4
READ ALL INSTRUCTIONS BEFORE USE ................................................... 4
WARNING..................................................................................................... 4
INSTALLATION.....................................................................10
Parts and Specifications........................................................................... 10
Installation Place Requirements............................................................. 12
Connecting the Water Inlet Hoses ......................................................... 13
Installing the Drain Hose ......................................................................... 14
Levelling the Appliance ............................................................................ 15
OPERATION ..........................................................................16
Operation Overview ................................................................................. 16
Preparing Laundry.................................................................................... 16
Adding Detergents, Softeners and Bleaches ........................................ 18
Control Panel............................................................................................. 20
Programme ............................................................................................... 22
Extra Options and Functions................................................................... 24
SMART FUNCTIONS .............................................................27
Using LG SmartThinQ Application .......................................................... 27
Using Smart Diagnosis............................................................................. 29
MAINTENANCE ....................................................................30
Cleaning after Every Wash....................................................................... 30
Cleaning the Appliance Periodically ....................................................... 30
TROUBLESHOOTING............................................................33
Before Calling for Service ........................................................................ 33
EN
4
SAFETY INSTRUCTIONS
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
Safety Messages
This symbol is displayed to indicate matters and operations that
can cause risk. Read the part with this symbol carefully and
follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can cause
serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can cause
minor injury or damage to the product.
WARNING
WARNING
To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic precautions,
including the following:
Technical Safety
• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety.
SAFETY INSTRUCTIONS
5
EN
• Children should be supervised to ensure that they do not play with
the appliance.
• If the power cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in order
to avoid a hazard.
• Use a new hose or hose-set supplied with the appliance. Reusing old
hoses can cause a water leak and subsequent property damage.
• Ventilation openings must not be obstructed by a carpet.
• This appliance is intended to be used in household only and not in
applications such as:
- Staff kitchen areas in shops, offices and other working
environments;
- Farm houses;
- By clients in hotels, motels and other residential type environments;
- Bed and breakfast type environments;
- Areas for communal use in blocks of flats or in launderettes
• The inlet water pressure must be between 30 and 600 kPa.
• The maximum capacity in some cycles for dry clothes to be washed is
12 kg.
Installation
• Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.
• This appliance should only be transported by two or more people
holding the appliance securely.
• Do not install the appliance in a damp and dusty place. Do not install
or store the appliance in any outdoor area, or any area that is subject
to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
• Make sure the power plug is completely pushed into the power
outlet.
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6
SAFETY INSTRUCTIONS
• Do not plug the appliance into multiple outlet sockets, power boards,
or an extension power cable.
• Do not modify the power plug provided with the appliance. If it does
not fit the power outlet, have a proper outlet installed by a qualified
electrician.
• This appliance must be earthed / grounded via the mains supply lead.
In the event of malfunction or breakdown, grounding will reduce the
risk of electric shock by providing a path of least resistance for electric
current.
• This appliance is equipped with a power cord having an equipmentearthing / grounding conductor (earthing pin) and a grounding
power plug. The power plug must be plugged into an appropriate
outlet socket that is installed and earthed / grounded in accordance
with all local codes and ordinances.
• Improper connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance is
properly grounded.
• Tighten and secure the drain hose at connecting ends to avoid
separation.
• For models with only one inlet water supply valve, do not connect to
hot water. Connect to cold water only.
Operation
• Do not use a sharp object such as a knife or scissors to tamper with,
or operate the unit.
• Do not attempt to separate any panels or disassemble the appliance.
• Do not repair or replace any part of the appliance. All repairs and
servicing must be performed by qualified service personnel unless
specifically recommended in this Owner's Manual. Use only
authorized factory parts.
• Do not put animals, such as pets into the appliance.
• Keep the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.
SAFETY INSTRUCTIONS
7
EN
• Do not leave the appliance door open. Children may hang on the door
or crawl inside the appliance, causing damage or injury.
• Do not wash or dry articles that have been cleaned in, washed in,
soaked in, or spotted with combustible or explosive substances (such
as waxes, wax removers, oil, paint, gasoline, degreasers, drycleaning
solvents, kerosene, petrol, spot removers, turpentine, vegetable oil,
cooking oil, acetone, alcohol, etc.). Improper use can cause fire or
explosion.
• Never reach into the appliance while it is operating. Wait until the
drum has completely stopped.
• In case of a water leak from the appliance, disconnect the power plug
and contact the LG Electronics customer information centre.
• Turn off water taps to relieve pressure on hoses and valves and to
minimize leakage if a break or rupture should occur. Check the
condition of the fill hoses; they may need replacement after 5 years.
• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide, air
freshener, cosmetics, etc.) near the appliance.
• If there is a gas leakage (isobutane, propane, natural gas, etc.) within
the home, do not touch the appliance or power plug and ventilate the
area immediately.
• If the drain hose or inlet hose is frozen during winter, use it only after
thawing.
• Keep all washing detergents, softener and bleach away from
children.
• Do not touch the power plug or the appliance controls with wet
hands.
• Do not bend the power cable excessively or place a heavy object on it.
• Do not put your hand, foot or anything under the appliance while the
appliance is in operation.
• Avoid touching any water that is drained from the appliance during
the wash.
• Make sure that drainage is working properly. If water is not drained
properly, your floor may get flooded.
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8
SAFETY INSTRUCTIONS
• If, during spinning, opening the door does not stop the drum within
about 10 seconds, immediately discontinue operating the appliance
and contact your dealer or LG Electronics service centre.
• When the air temperature is high and the water temperature is low,
condensation may occur and thus wet the floor.
• Wipe off dirt or dust on the contacts of the power plug.
• Under certain conditions hydrogen gas may be produced in a water
heater that has not been used for two weeks or more. Hydrogen gas
can be explosive under these circumstances. If the HOT water has not
been used for two weeks or more, prevent the possibility of damage
or injury by turning on all Hot water taps and allowing them to run for
several minutes. Do this before using any electrical appliance which
is connected to the HOT water system. This simple procedure will
allow any built-up hydrogen gas to escape. Since the gas is
flammable, do not smoke or use an open flame or appliance during
this process.
Maintenance
• Remove the power plug when you clean the appliance.
• Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
• Do not spray water inside or outside the appliance to clean it.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet
socket.
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
Disposal
• Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.
SAFETY INSTRUCTIONS
9
EN
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
• Remove the door before disposing of or discarding this appliance to
avoid the danger of children or small animals getting trapped inside.
EN
10
INSTALLATION
INSTALLATION
Parts and Specifications
NOTE
• Appearance and specifications may change without notice to improve the quality of the appliance.
Front View
Rear View
* This feature is only available on some models.
a Door
a Hot and Cold Water Inlets
b Control Panel
b Power Cord
c Detergent Dispenser Drawer
c Drain Hose*
d Bleach Dispenser
e Drum
f Levelling Feet
INSTALLATION 11
Accessories
* This feature is only available on some models.
a Cold and Hot Water Inlet Hoses
b Tie Strap*
Specifications
Model
WTR1234WF
Power Supply
220 - 240 V~, 50 Hz
Dimension
(Width X Depth X Height)
690 mm X 730 mm X 1130 mm
Product Weight
Approx. 67 kg
Permissible Inlet Water Pressure
30 - 600 kPa
EN
EN
12
INSTALLATION
Installation Place
Requirements
Ventilation
Before installing the appliance, check the following
information in order to install the appliance in a
correct place.
Installation Location
• Install the appliance on a flat floor of hard
material that is strong enough to support a fully
loaded appliance. (Allowable slope under the
appliance: 1º)
• Never try to level any uneven floor by putting
pieces of wood, cardboard or similar materials
under the appliance.
• If it is impossible to avoid positioning the
appliance next to a gas cooker or coal burning
stove, an insulation (85 X 60 cm) covered with
aluminium foil on the side facing the cooker or
stove must be inserted between the two
appliances.
• Ensure that when the appliance is installed, it is
easily accessible for a service technician in the
event of a breakdown.
• Additional clearance for the wall should have 10
cm for the rear and 2 cm for right and left side.
• Make sure that air circulation around the
appliance is not impeded by carpets, rugs, etc.
Ambient Temperature
• Do not install the appliance in rooms where
freezing temperatures may occur. Frozen hoses
may burst under pressure. The reliability of the
electronic control unit may be impaired at
temperatures below freezing point.
• If the appliance is delivered in winter and
temperatures are below freezing, place the
appliance at room temperature for a few hours
before putting it into operation.
Electrical Connection
• Do not use an extension cord or double adapter.
• Always unplug the appliance and turn off the
water supply after use.
• Connect the appliance to an earthed socket in
accordance with current wiring regulations.
• The appliance must be positioned so that the
plug is easily accessible.
• Power outlet must be within 1.5 meters of either
side of the appliance.
WARNING
10 cm
2 cm
2 cm
WARNING
• This appliance must only be used for domestic
household purposes and should not be used in
mobile applications.
NOTE
• Do not install this appliance on a raised surface
or platform, plinth or stand. It may cause injury
or serious malfunctioning.
• Repairs to the appliance must only be carried out
by qualified personnel. Repairs carried out by
inexperienced persons may cause injury or
serious malfunctioning. Contact your local
authorised LG repairer.
• The power plug must be plugged into an
appropriate outlet socket that is installed and
grounded/earthed in accordance with all local
codes and ordinances.
INSTALLATION 13
EN
Connecting the Water Inlet
Hoses
Connecting the Hose to the
Water Tap
Before connecting the water inlet hose to the water
tap, check the hose fitting type and then choose
the correct instruction.
Connecting Screw-Type Hose to Tap with Thread
Screw the hose connector onto the water supply
tap. Hand tighten only with the aid of a soft cloth.
Note for Connection
• Water supply pressure must be between 30 kPa
and 600 kPa (0.3 - 6.0 kgf / cm²). If the water
supply pressure is more than 600 kPa, a
decompression device should be installed.
• Do not overtighten the water inlet hoses to the
valves.
• Periodically check the condition of the hose and
replace the hose if necessary.
Checking the Rubber Seal
Two rubber seals a are supplied with the water
inlet hoses. They are used to prevent water leaks.
Make sure the connection to taps should be
sufficiently tight.
• Do not use mechanical devices such as multi
grips to tighten the inlet hoses. Ensure that the
curved end of the water inlet hose is connected
to the appliance.
NOTE
• After connecting the water inlet hose to the
water tap, turn on the water tap to flush out
foreign substances (dirt, sand, sawdust, and etc.)
in the water lines. Let the water drain into a
bucket, and check the water temperature.
EN
14
INSTALLATION
Connecting the Hose to the
Appliance
Screw the water inlet hose to the water inlet valve
on the back of the appliance.
Installing the Drain Hose
Before connecting the drain hose, check your drain
hose model and choose the correct instruction.
Installing the Drain Hose with
the Elbow Bracket
The drain hose must not be placed higher than 120
cm above the floor. Water in the appliance may not
drain or may drain slowly.
FP
• Do not connect the hose to the hot water supply
for models with one water inlet. Connect to the
cold water supply only.
NOTE
• After completing connection, if water leaks from
the hose, repeat the same steps. Use the most
conventional type of tap for the water supply. In
case that the tap is square or too big, remove the
guide plate before inserting the tap into the
adaptor.
FP
• Securing the drain hose correctly will protect the
floor from damage due to water leakage.
• If the drain hose is too long, do not force the
drain hose further into the drain outlet. This will
cause abnormal noise.
• When installing the drain hose to a sink, secure it
tightly with the some string, cable tie, or chain.
NOTE
• The discharge height should be approximately
90 - 120 cm from the floor.
INSTALLATION 15
Levelling the Appliance
Checking the Level
Levelling the appliance prevents unnecessary
noise and vibration. Check whether the appliance is
perfectly level after installation.
• If the appliance rocks when pushing the top
plate of the appliance diagonally, adjust the feet
again.
Adjusting and Levelling the
Feet
When the appliance is not perfectly level, turn the
adjustable feet until the appliance no longer
wobbles.
• Turn the adjustable feet clockwise to raise or
turn the adjustable feet counterclockwise to
lower from front-to-back, side-to-side and
corner-to-corner.
NOTE
• Do not insert pieces of wood etc. under the feet.
• Timber or suspended type flooring will
contribute to excessive vibration and unbalance.
Reinforcing or bracing the timber floor may
need to stop or reduce excessive noise and
vibration.
• Do not install the appliance on any elevated
surface or platform, as it may become unstable
and cause serious injury and damage.
• If the appliance is installed on a uneven, weak or
tilted floor causing excessive vibration, spin
failure or UE error can occur. It must be placed
on a firm and level floor to prevent spin failure.
EN
EN
16
OPERATION
OPERATION
Operation Overview
Using the Appliance
Before the first wash, select the Cotton Wash
programme and add a half amount of detergent.
Start the appliance without laundry.
• This will remove residue and water from the
drum that may have been left during
manufacturing.
1
2
3
4
End of cycle.
• When the cycle is finished, a melody will
sound. Immediately remove your clothing
from the appliance to reduce wrinkling.
NOTE
• The Auto Restart function allows the cycle to
restart by itself in case of power failure. It
resumes from the stage where it stopped.
Sort laundry and load items.
• Sort laundry by fabric type, soil level, colour
and item size as needed. Open the door and
load items into the appliance.
Preparing Laundry
Add detergent, fabric softener and/or bleach.
• Add the proper amount of detergent to the
detergent dispenser drawer. If desired, add
bleach or fabric softener to the appropriate
areas of the dispenser.
Sorting the Clothes
Turn on the appliance.
• Press the POWER button to turn on the
appliance.
Choose the desired wash cycle.
• Press the Program button repeatedly until
the desired programme is selected.
• Select the option button to adjust wash
temperature, spin speed, etc. Refer to a
fabric care label of your clothes for any
warning or special instructions.
5
6
Begin cycle.
• Press the START/PAUSE button to begin the
cycle.
• The appliance will agitate briefly without
water to measure the weight of the laundry.
• If the START/PAUSE button is not pressed
within a certain time, the appliance will shut
off and all settings will be lost.
Sort laundry for best washing results, and then
prepare laundry according to the symbols on the
care labels.
• For best washing results, sort your clothes
according to a care label stating fabric type and
washing temperature. Adjust the spin speed to
wash them.
• Soil level (Heavy, Normal, Light): Separate
clothes according to soil level. If possible, do not
wash heavily soiled items with lightly soiled
ones.
• Colour (White, Lights, Darks): Wash separately
dark or dyed clothes from whites or light colours.
Mixing dyed clothes with light clothes can result
in dye transfer or discolouration of lighter
clothes.
• Lint (Lint producers, Collectors): Wash separately
lint producing fabrics from lint collecting fabrics.
Lint producers can result in pilling and linting on
the lint collectors.
OPERATION 17
Checking the Fabric Care Label
This will tell you about the fabric content of your
clothes and how it should be washed.
EN
can cause irreparable damage to both your
appliance and clothes.
Symbols on the Care Labels
Symbol
Wash / Fabric type
• Normal Wash
• Cotton, Mixed Fabrics
• Easy Care
• Synthetic, Mixed Fabrics
• Special Delicate Wash
• Delicates
• Hand Wash Only
• Wool, Silk
• Do not wash
NOTE
• The dashes under the symbol give you
information about the type of fabric and the
maximum allowance of mechanical stress.
Checking the Laundry before
Loading
• Combine large and small items in a load. Load
large items first. Large items should not be more
than half of total load.
• Do not wash single small items. Add 1 - 2 similar
items to the load to prevent an out-of-balance
load.
• Make sure to empty all pockets. Items such as
nails, hair clips, matches, pens, coins and keys
• Wash delicates (stockings, underwired bras) in a
wash net.
• Close zippers, hooks and strings to make sure
that these items do not snag other clothes.
• Pre-treat dirt and stains by saturating the dirt
and stains with dissolved detergent and
brushing them in order to remove dirt.
CAUTION
• Do not wash or spin any item labelled or known
to be water-proof or water-resistant, even if the
product care label on the item permits machine
washing. Failure to follow these instructions
could result in severe damage to your washing
load, your appliance and/or property damage as
a result of abnormal load friction or vibration of
the appliance.
- Examples of water-proof or water-resistant
items include certain mattress pads, mattress
covers, rain gear, camping gear, skiing
apparel, outdoor gear and similar items.
EN
18
OPERATION
Adding Detergents,
Softeners and Bleaches
Detergent Dosage
• Detergent should be selected according to fabric
type, colour, soil level and washing temperature
and should be used according to the detergent
manufacturer’s instructions.
• Too much detergent results in excessive suds
which cause poor washing.
• When you use liquid detergent, follow the
guidelines provided by the detergent
manufacturer.
• You can pour liquid detergent directly into the
main detergent drawer if you are starting the
wash cycle immediately. It is also recommended
that it be added into the drum when loading the
clothes.
CAUTION
• Using liquid detergent without diluting, or
leaving laundry for a long time after pouring
diluted liquid detergent into the drum might
cause the clothes to be damaged, bleached,
discoloured.
NOTE
• Do not let the detergent harden. Doing so may
lead to blockages, poor rinse performance or
odour.
• Full load: According to manufacturer’s
recommendation.
• Part load: 3/4 of the normal amount
• Minimum load: 1/2 of full load
• Do not use liquid detergent if you are using Time
Delay function, or if you have selected Pre
Wash+Cotton option, as the liquid may harden.
Adding Detergents
• Reduce the amount of detergent if too many
suds are formed.
• Add the measured amount of detergent into the
detergent compartment a.
• Detergent usage may need to be adjusted for
water temperature, water hardness, size and soil
level of the laundry. For best results, avoid
oversudsing.
• Refer to the label of the clothes, before choosing
the detergent and water temperature.
• Use only suitable detergents for the respective
type of clothing:
- General powdered detergents for all types of
fabric
- Powdered detergents for delicate fabric
- Liquid detergents for all types of fabric or
designated detergents only for wool
• For better washing performance and whitening,
use detergent that contains general powdered
bleach.
• Detergent is dispensed from the dispenser at the
beginning of the cycle.
• Dilute liquid detergent with water, pour into the
drum and start the cycle.
• Use more detergent if you have hard water,
large items, greasy or oily soils or lower water
temperature.
• Soap flakes or granulated soap powders should
not be used in the appliance. When washing
woollens, remember to use detergent suitable
for washing woollens.
NOTE
• Use the appropriate amount of detergent. Too
much detergent, bleach or softener may cause
an overflow or a malfunction.
OPERATION 19
Adding Fabric Softeners
Adding Liquid Bleaches
• Add a fabric softener to the maximum fill line.
• Before starting the appliance, pour the
measured amount of bleach directly into the
bleach dispenser a. Avoid splashing or
overfilling.
• If the softener is concentrated, then it should be
diluted.
• Close the dispenser drawer gently.
• Do not leave the fabric softener in the detergent
drawer for more than 2 days. Fabric softener
may harden.
• Softener will automatically be added during the
last rinse cycle.
• Do not open the drawer when water is being
supplied.
• Solvents (benzene, etc.) must never be used.
EN
• Mix powdered bleach with water to a liquid
consistency and pour it into the bleach
dispenser.
• Check clothing care label for special instructions
and separate the laundry to be bleached.
• Dilute liquid chlorine bleach with water.
• Measure the recommended amount of liquid
bleach carefully according to instructions on the
bottle.
CAUTION
NOTE
• Never pour undiluted liquid bleach directly onto
laundry or into the wash basket. This may cause
change of colour or damage to the laundry.
• Pouring excessive fabric softener over the
maximum fill line can cause it to dispense too
early, which may stain clothes.
• Do not pour powdered bleach into the bleach
dispenser. Powdered bleach may harden, so it
will block the bleach dispenser.
• Do not pour fabric softener directly onto the
laundry, doing so will cause staining on the
clothes that will be difficult to remove.
EN
20
OPERATION
Control Panel
Control Panel Features
For Non-Vapour Mode Models
a POWER Button
• Press the POWER button to turn on or off the appliance.
• The appliance automatically turns off once a certain time has passed after the wash has completed.
b Programme Knob
• Programmes are available according to the laundry type.
• The lamp will light up to indicate the selected programme.
c START/PAUSE Button
• Press the START/PAUSE button to start or pause a wash cycle.
• Press the START/PAUSE button to stop a wash cycle temporarily.
NOTE
• If the wash is not recommenced within 60 minutes when in pause, then the appliance will automatically
turn off.
• For customer safety, the door will be locked automatically during operation. If there is additional laundry
to put in, press START/PAUSE to unlock.
d Cycle Status Indicator
• The cycle status indicator is turned on before the start.
• The cycle status indicator blinks during that process, and then the indicator turns off when that
process has completed.
OPERATION 21
EN
e Display
• The display shows the settings, remaining estimated time, options, and status messages. When the
appliance is turned on, the default settings in the display will light up.
• 18:88 : When a programme is selected, the default time for that programme is displayed. The time
can change as options are selected.
- If the display shows -:--, then the time will be displayed after the load sensing has detected the
laundry size.
- The time shown is only an estimate. Several external factors (laundry size, room temperature,
incoming water temperature, etc.) can affect the actual time.
•
H : The Door Lock icon turns on when the cycle starts and the door is locked.
•
f : The Wi-Fi icon turns on when the appliance is connected to Wi-Fi network at home.
f Extra Options and Functions
• You can use the extra options and functions to customize the programmes.
EN
22
OPERATION
Programme
Wash programmes are designed for the best wash
performance for different types of clothes.
• Turn the knob to select the desired programme.
• When you select a wash programme, the light
for the corresponding wash programme will
turn on.
• The test results depend on water pressure,
water hardness, water supply temperature,
room temperature, type and amount of laundry,
type and amount of detergent, fluctuations in
the main electricity supply and chosen additional
options.
Use this programme to wash cotton laundry.
• During water supply, press the START/PAUSE
button to pause, open the door and add the
detergent powder (drum type) that has been
diluted with warm water directly into the drum.
Press the START/PAUSE button to resume the
cycle.
• This programme automatically selects the most
appropriate conditions and completes the
sequence in one operation.
• Since this cycle is programmed to use a lesser
amount of water, usage of fabric softener is not
recommended.
• The built-in sensor detects the weight of the
laundry and the ideal wash power and wash,
rinse and spin times are set accordingly.
Duvet
Cotton Wash
• If water or wet laundry is already in the drum
before the start, the water level will be increased.
• For lightweight and bulky items, the water level
may be too low. Increase the water level
manually.
Eco Cotton
Use this programme to consume less water and
electricity to wash normal clothes.
Information for Energy Test
Select the water temperature to suit wash cycles.
Always follow clothes manufacturer's care label or
instructions when washing.
• For normally soiled items, select the programme
and options as below and test it in accordance
with AS/NZS 2040. 1.
- Programme: Eco Cotton
- Option: press Water Level for 3 seconds, Hot
Wash and Cold Wash
Use this programme to wash a blanket or
bedclothes that have the hand wash sign on the
care label.
• Cashmere bedclothes, acrylic blanket, mixed
spinning blanket, woollen blanket, infilling
(polyester 101), and bed sheets might be
damaged if they are allowed to float. It is
recommended to purchase a separate laundry
net to wash.
• Separate bed clothes from general clothes. It
might cause laundry to be unbalanced, which
results in abnormal washing.
• Spin dry might take longer to redistribute the
laundry evenly if bedclothes are lumped to a
side.
• Never wash an electric blanket, carpets, rugs or
shoes. It can cause damage to the appliance and
other items in the wash.
• Put bedclothes into a laundry net and then soak
and sink them in water so that they are less likely
to float. If the items float during the wash or
spin, it may damage the appliance and the
clothes.
OPERATION 23
• Regardless of size, we recommend washing
bedclothes individually. If two bedclothes with
different materials are washed at the same time,
it might cause a spin malfunction due to
imbalance.
CAUTION
• When putting a blanket into the drum, do not
load it over the maximum line a. The blanket
must also be submerged in the water. Failure to
do so or overloading the blanket in the appliance
will result in damage to the wash load and the
appliance.
EN
Delicates
Use this programme to wash delicate fabrics such
as lingerie and woollens. Before washing, check
the care label for the washing instructions.
• This programme uses a slow spin to prevent the
clothes from being damaged, so the laundry has
more moisture than normal.
NOTE
• Hang or lay your delicates flat when you dry
them.
• Only cold water will be used for this programme
as hot water may damage laundry.
Tub Clean
This is a special function to clean inside the drum of
your appliance.
• To use this function, refer to the MAINTENANCE
for details.
Quick Wash
Use this programme to wash lightly soiled clothes
for a short time.
Download Cycle
NOTE
Download a new or special washing programme to
this appliance using the smartphone. It will be
placed in this programme position.
• This programme's recommended amount of
laundry is under 5.5 kg.
• You can check the default programme in the LG
SmartThinQ application.
Pre Wash+Cotton
Use this programme to pretreat immediate stain
without handwash.
• It is necessary for clothes which could smell bad
if they are not washed promptly.
EN
24
OPERATION
Extra Options and
Functions
You can use the extra options and functions on
some programmes to customize the cycle.
Soak
This option can be selected to wash heavily soiled
clothes by soaking them in water for some time to
loosen dirt and grime.
• To activate this option, press the Soak button.
• When this option is activated, the u icon is lit.
• To change the soak time on the display or
deactivate this option, press the Soak while this
option is activated.
Remote Start
Use a smartphone to control your appliance
remotely.
• In order to use the this function, refer to SMART
FUNCTIONS.
Delay End
Use this function to delay ending time. The
appliance will start automatically and finish after a
specified time interval.
NOTE
• This function is the time to the end of the
programme, not the start. The actual running
time may vary due to water temperature, wash
laundry and other factors.
• Reservation can be made up to 18 hours;
- 1 hour interval up to 3 - 12 hours
- 2 hour interval up to 12 - 18 hours
• This function cannot be set for less than 3 hours.
• To cancel this function, press Delay End button
repeatedly until the reservation is cancelled or
press the POWER button to turn off and on
power.
Wi-Fi
When WLAN is connected to the appliance, the WiFi f icon on the control panel is lit.
• Press and hold Delay End button for 3 seconds
to register the appliance in the LG SmartThinQ
application.
Gentle Wash
Use this option to allow a lower agitation intensity.
1
Press the POWER button.
Turbo Clean™
2
Select a washing programme.
Use this option to save time and energy by using
the jet spray technology.
3
4
Press the Delay End button to set the required
delay ending time.
Press the START/PAUSE button.
OPERATION 25
Hot Wash / Cold Wash
• Press the Hot Wash and/or Cold Wash buttons
to select hot water, cold water, or hot and cold
water (warm water).
• If Hot Wash is selected, washing will be done
with hot water and rinse will be done with cold
water.
• Under normal and standard user environments,
warm water will enter the drum when both hot
water and cold water are selected.
NOTE
• Delicates programme is cold water only. If hot
water is used, the laundry can be damaged.
• Both Hot Wash and Cold Wash are
automatically selected under Tub Clean
programmes.
Intensive Wash
Use this option to allow a higher agitation intensity.
• It is set to medium intensity by default and it is
not indicated on the display.
• It can be set on all programmes except
Delicates and Tub Clean.
Child Lock
Use this function to disable the controls. This
function can prevent children from changing
programmes or operating this appliance.
NOTE
• Once this function is set, all buttons are locked
except the POWER button.
• When the controls are locked, CL and the
remaining time are alternatively shown on the
display during the wash while the child lock is
engaged.
• Turning off the power will not reset this function.
You must deactivate this function before you can
access any other options and functions.
EN
Locking the Control Panel
1
2
Turn on the power.
Press and hold the Intensive Wash button for
3 seconds to activate this function.
Unlocking the Control Panel
1
2
Turn on the power.
Press and hold the Intensive Wash button for
3 seconds to deactivate this function.
• When this function is deactivated, a beeper
will sound and the remaining time for the
current cycle will reappear on the display.
Water Level
This appliance detects the amount of laundry
automatically, then sets the water level. However,
manually increasing the water level may be
required and recommended to avoid linting and
unbalanced errors when the load is bulky but
lightweight.
• Press Water Level option to adjust water level.
• It can be changed during operation.
• When you select a wash programme, the water
level will be shown on the control panel.
• When water level is automatically detected, it
may differ depending on the amount of laundry
even though the same water level is indicated on
the control panel.
Wash
Adjusting the wash time setting modifies the cycle
times and/or wash actions.
• Press Wash button until the desired wash time is
selected.
Rinse Times
Use this option to change the number of rinses.
EN
26
OPERATION
• Press Rinse button to change the number of
rinses.
• When the Rinse option is selected, l icon is lit.
• If selecting the maximum number of rinses, then
this option is deactivated.
NOTE
• This option is only available on some
programmes.
Spin
Use this option to change the spin strength. When
you press the START/PAUSE button after selecting
this option, the remaining time is indicated on the
display.
To Use the Air Spin Function
When you select Air Spin, you can reduce the
drying time by minimizing the moisture that
remains within the clothes.
• Press the Spin button for 3 seconds to select and
press the POWER button to deselect.
NOTE
• Always keep the laundry amount to 2 kg or less
and make sure to redistribute the laundry
evenly.
• Select 60 minutes for cotton laundry and 120
minutes for synthetic fibre laundry for effective
moisture reduction.
SMART FUNCTIONS 27
EN
SMART FUNCTIONS
Using LG SmartThinQ
Application
This feature is only available on the model with a
or b logo.
Before Using the LG
SmartThinQ Application
1
2
Check the distance between the appliance and
the wireless router (Wi-Fi network).
• If the distance between the appliance and
the wireless router is too far, the signal
becomes weak. It takes long time to register
or fails to install the application.
Turn off the Mobile data or Cellular Data on
your smartphone.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
• LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The Wi-Fi may not connect or the connection
may be interrupted because of the home
network environment.
• The network connection may not work properly
depending on the Internet service provider.
• The surrounding wireless environment can
make the wireless network service run slowly.
• The appliance cannot be registered due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
3
Connect your smartphone to the wireless
router.
• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
• If the security protocol of the router is set to
WEP, you may fail to set up the network. Please
change it to other security protocols (WPA2 is
recommended) and register the product again.
Installing LG SmartThinQ
NOTE
• To verify the Wi-Fi connection, check that Wi-Fi
f icon on the control panel is lit.
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application.
EN
28
SMART FUNCTIONS
Wi-Fi Function
You can communicate with the appliance from a
smartphone using the convenient smart features.
Washer Cycle (Remote Start, Download Cycle)
Set or download any preferred cycle and operate
by remote control.
Tub Clean Coach
This function shows how many cycles remain
before running the Tub Clean function.
Energy Monitoring
This function checks the energy consumption of
the recently used cycles and monthly average.
Smart Diagnosis
This function provides useful information for
diagnosing and solving issues with the washing
machine based on the pattern of use.
Settings
Various functions are available.
Push Alert
This function is to inform the status notification so
that so that the user can recognize the appliance
status. The notifications are triggered even if the
LG SmartThinQ application is off.
NOTE
• If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the LG SmartThinQ
application and register it again.
• The application is subject to change for the
purpose of improving the appliance without
notice to users.
• Functions may vary by model.
Using the Appliance Remotely
Remote Start
Use a smartphone to control your appliance
remotely. You can also monitor your cycle
operation so you know how much time is left in the
cycle.
Using This Function
1
Press the POWER button.
2
Put the laundry into the drum.
3
4
Press and hold Remote Start button for 3
seconds to enable this function.
Start a cycle from the LG SmartThinQ
application on your smartphone.
NOTE
• Once this function is enabled, you can start a
cycle from the LG SmartThinQ smartphone
application. If the cycle is not started, the
appliance will wait to start the cycle until it is
turned off remotely from the application or this
function is disabled.
• When this function is turned on, the door is
automatically locked.
Disabling This Function
When this function is activated, press and hold the
Remote Start button for 3 seconds to disable this
function. This function must be turned off, so that
the appliance can be used manually.
Download Cycle
You can download one of many new special cycles
that are not included in the basic cycles on the
appliance.
Appliances that have been successfully registered
can download from a variety of specialty cycles
specific to the appliance.
Only one downloaded cycle can be stored on the
appliance at a time.
Once cycle download is completed in the appliance,
the product keeps the downloaded cycle until a
new cycle is downloaded.
RF Radiation Exposure
Statement
This equipment shall be installed and used at a
minimum distance of 20 cm from the human body.
SMART FUNCTIONS 29
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained in
this product, please visit http://
opensource.lge.com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices
are available for download.
LG Electronics will also provide open source code to
you on CD-ROM for a charge covering the cost of
performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to opensource@lge.com. This offer is valid for a
period of three years after our last shipment of this
product. This offer is valid to anyone in receipt of
this information.
2
Use this function if you need an accurate diagnosis
by an LG Electronics customer information centre
when the appliance malfunctions or fails.
This function can not be activated unless the
appliance is connected to power. If the appliance is
unable to turn on, then troubleshooting must be
done without using this function.
When instructed to do so by the call centre,
place the mouthpiece of your phone close to
the Smart Diagnosis icon.
x.
Ma
mm
10
3
4
Smart Diagnosis Using a
Smartphone
This feature is only available on the model with c
or d logo.
EN
Press and hold the Cold Wash button for 3
seconds.
Keep the phone in place until the tone
transmission has finished. Time remaining for
data transfer is displayed.
• For best results, do not move the phone
while the tones are being transmitted.
• If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
5
Once the countdown is over and the tones
have stopped, resume your conversation with
the call centre agent, who will then be able to
assist you using the information transmitted
for analysis.
NOTE
• This function depends on the local call quality.
Using Smart Diagnosis
Smart Diagnosis Through the
Customer Information Centre
Use this function if you need an accurate diagnosis
by an LG Electronics customer information centre
when the appliance malfunctions or fails. Use this
function only to contact the service representative,
not during normal operation.
1
Press the POWER button to turn on the
appliance.
• Do not press any other buttons.
• The communication performance will improve
and you can receive better service if you use the
home phone.
• If the data transfer is poor due to poor call
quality, you may not receive the best diagnosis
service.
EN
30
MAINTENANCE
MAINTENANCE
WARNING
• Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning
may result in serious injury, fire, electric shock, or death.
• Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They may damage the
finish.
Cleaning after Every Wash
What to Clean
• If you always use cold water, we recommend
that a warm or hot wash be used at regular
intervals e.g. every 5th wash should be at least a
warm one.
• Turn off taps after use to prevent the chance of
flooding, otherwise an inlet hose may burst.
• Always unplug the power cord after use.
• After the cycle is finished, wipe the door and the
inside of the door seal to remove any moisture.
WARNING
• Leave the door open to dry the drum interior but
only if it is safe and any children are supervised.
Cleaning the Exterior
Proper care of the appliance can extend the service
life.
Exterior
Dispenser Drawer
Detergent and fabric softener may build up in the
dispenser drawer. Remove the drawer and inserts
from the dispenser drawer and check for buildup
once or twice a month.
Cleaning the Appliance
Periodically
Tub Clean
This function is a special to help to clean the inside
of the appliance.
Run this function once a month (or more often if
needed) to remove detergent build-up and other
residue.
1
2
3
• Immediately wipe off any spills.
• Wipe with a damp cloth and then again with a
dry cloth ensuring there is no moisture in
cabinet joints or crevices.
• Do not press on the surface or the display with
sharp objects.
Remove any clothing or items from the
appliance.
Open the dispenser drawer and add antilimescale to the main wash compartment.
Close the dispenser drawer slowly and close
the door.
4
Press the POWER button.
5
Turn the knob to select Tub Clean.
6
Press the START/PAUSE button to start.
MAINTENANCE 31
7
After the cycle is complete, leave the door open
in order to allow the appliance door opening,
flexible gasket and door glass to dry.
1
EN
Turn off the power and the water tap and then
unscrew the water inlet hose.
WARNING
• Leave the door open to dry the drum interior but
only if it is safe and any children are supervised.
NOTE
• Do not add any detergent to the detergent
dispenser drawer for this function. Excessive
suds may generate and leak from the appliance.
2
Remove the water inlet filter with small pliers
and then clean the filter using a medium bristle
tooth brush.
• For models with a lint filter, remove lint or dirt
inside the lint filter before and after using this
programme.
• For models without a lint filter, the lint is
discharged when the water drains during
washing.
• After finishing this programme, open the
appliance door to remove irritant odour.
Cleaning the Water Inlet Filter
Water inlet filter collects lime or any small objects
that may be in water supplied to the appliance.
Clean the water inlet filter regularly.
• Turn off the water taps to the appliance if the
appliance is to be left for any length of time (e.g.
holiday), especially if there is no floor drain
(gully) in the immediate vicinity.
• IE error message will be displayed on the
control panel when water is not entering the
detergent drawer.
• If the water is very hard or contains traces of
limescale, the filter on the water inlet may be
clogged.
Caution on Freezing During
Winter
When frozen, the appliance does not operate
normally. Make sure to install the appliance where
it will not freeze during winter.
• In case the appliance must be installed outside
on a porch or in other outdoor conditions, make
sure to check the following.
How to Keep the Appliance from Freezing
After closing the tap, disconnect the cold water
inlet hose from the tap, and remove water while
keeping the hose facing downwards.
EN
32
MAINTENANCE
How to Handle Freezing
When water supply problems occur, take the
following measures.
• Turn off the tap, and thaw out the tap and both
connection areas of water inlet hose of the
appliance using a hot water cloth.
• Take out the water inlet hose and immerse in
warm water below 50 - 60 ℃.
TROUBLESHOOTING 33
EN
TROUBLESHOOTING
Before Calling for Service
Operation of the appliance can lead to errors and malfunctions. The following tables contain possible
causes and notes for resolving an error message or malfunction. You can remedy most of the problems by
yourself, consequently save time and money, since you do not need to call LG Electronics service centre.
The following table should assist you by troubleshooting.
Error Messages
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If this appliance does not function properly or does not function at all, check the following
before you call LG Electronics service centre.
Symptoms
Possible Cause & Solution
dE
The door is not closed properly.
DOOR ERROR
• Close the door completely. If the error code is still displayed, call for
service.
dL
Door is not locked properly.
DOOR LOCK ERROR
• Check nothing is caught under the door, including shipping materials or
clothing.
• Close the door completely. If the error code is still displayed, call for
service.
dr
The appliance is paused during a cycle for a few minutes.
DRAIN FEATURE
• The cycle will be cancelled and any water remaining in the drum will be
drained.
1E
Water supply tap(s) are not completely open.
INLET ERROR
• Fully open tap.
Water supply hose(s) are kinked, pinched, or crushed.
• Straighten or reinstall the water supply hose(s).
The filter of the supply hose(s) are clogged.
• Check and clean the filter of the supply hose(s).
Water supply pressure to tap or house is too low or too high.
• Contact a plumber to have the water pressure checked or restored to the
operating requirements.
Water supply is connected with leak limiting hose(s).
• Do not use leak limiting hose(s).
EN
34
TROUBLESHOOTING
Symptoms
LE1
FOREIGN OBJECTS
ERROR
Possible Cause & Solution
Foreign objects, such as coins, pins, clips, etc.,are caught between the
pulsator and the inner drum.
• Turn off the appliance and then press the POWER button. Press the Spin
button without selecting a cycle to drain and spin the laundry. When the
spin is complete, remove the clothes and then find and remove any objects
caught in the pulsator gap.
OE
Drain hose is kinked, pinched, or clogged.
WATER OUTLET ERROR
• Clean and straighten the drain hose.
Drain discharge is more than 1.2 m above the bottom of the appliance.
• Adjust the hose or reconfigure the drain pipe. Maximum drain height is 1.2
m.
UE
Rebalancing operation is not successful.
UNBALANCE ERROR
• The automatic attempt to rebalance the laundry was not successful. The
cycle has been paused to allow the laundry to be manually adjusted.
The load is too small.
• Add more items to allow the appliance to balance the laundry.
Heavy items are mixed with lighter items.
• Wash items of somewhat similar weight.
The load is out of balance.
• Manually redistribute the laundry if laundry have become tangled.
tE
Control error.
TEMPERATURE SENSOR
ERROR
• Unplug the appliance and wait 60 seconds. Reconnect power and try
again.
• If the error code is still displayed, call for service.
FE
Water overfills due to the faulty water valve.
OVERFLOW ERROR
• Close the water taps, unplug the appliance, and call for service.
PE
The water level sensor is not working correctly.
PRESSURE SENSOR
ERROR
• Close the water taps, unplug the appliance, and call for service.
LE
A motor error has occurred.
MOTOR LOCKED ERROR • Allow the appliance to stand for 30 minutes and then restart the cycle.
• If the error code is still displayed, call for service.
AE
Clutch error.
CLUTCH ERROR
• Unplug the appliance and call for service.
tcL
The programme has run more than 30 times.
TUB CLEAN ALARM
• Run the Tub Clean function.
TROUBLESHOOTING 35
Symptoms
EN
Possible Cause & Solution
E3
Sensor for clothes-sensing is defective.
CLOTHES SENSING
ERROR
• Manually redistribute the laundry if laundry have become tangled.
Motor’s revolution is too low.
Contact-point of Connector is defective.
• Unplug the appliance and wait 60 seconds. Reconnect power and try
again.
CL
CHILD LOCK ERROR
CL is not an error. This prevents children from changing cycles or
operating the appliance.
• To deactivate, press the Intensive Wash button for 3 seconds.
Noises You Might Hear
Symptoms
Rattling and clanking
noise
Thumping sound
Possible Cause & Solution
Foreign objects, such as keys, coins, or safety pins may be in the drum.
• Stop the appliance, check the drum for foreign objects. If noise continues
after the appliance is restarted, call for service.
Heavy laundry may produce a thumping sound. This is usually normal.
• If the sound continues, the appliance is probably out of balance. Stop and
redistribute the laundry.
The laundry may be out of balance.
• Pause the cycle and redistribute the laundry after the door unlocks.
Vibrating noise
Packaging materials are not removed.
• Remove packing materials.
The laundry may be unevenly distributed in the drum.
• Pause the cycle and redistribute the laundry after the door unlocks.
Not all levelling feet are resting firmly and evenly on the floor.
• See the section Levelling the Appliance to adjust and level the feet.
Floor is not rigid enough.
• Check if the floor is solid and does not flex. See the section Installation
Place Requirements to select the proper location.
EN
36
TROUBLESHOOTING
Operation
Symptoms
Water leaking
Possible Cause & Solution
Water inlet hose connection is loose at tap or appliance.
• Check hoses for leaks, cracks and splits.
• Tighten hose connections.
House drain pipes are clogged.
• The appliance pumps out water very rapidly. Check for water backing up
out of the drain pipe during drain. If water is seen coming out of the drain,
check for proper drain hose installation and check for restrictions in the
drain. Contact a plumber to repair drain pipe.
Drain hose has come out of drain or is not inserted far enough.
• Tie drain hose to supply hose or standpipe to prevent it from coming out
during drain. For smaller drain pipes, insert the drain hose into the pipe as
far as the drain hose flange. For larger drain pipes, insert the drain hose
into the pipe 2.5 - 5 cm past the flange.
A large item such as a pillow or blanket is above the top of the drum.
• Stop the appliance and check the item. Make sure the item does not crest
above the top edge of the drum.
TROUBLESHOOTING 37
Symptoms
Appliance will not
operate.
EN
Possible Cause & Solution
Control panel has powered off due to inactivity.
• This is normal. Press the POWER button to turn on the appliance.
Appliance is unplugged.
• Make sure that the cord is plugged securely into a working outlet.
Water supply is turned off.
• Turn on the water supply tap completely.
Controls are not set properly.
• Make sure the cycle is correctly set. Close the door and press the START/
PAUSE button.
Door is open.
• Close the door completely and make sure that nothing is caught at the
door.
Circuit breaker/fuse is tripped/blown.
• Check house circuit breakers/fuses. Replace fuses or reset breaker. The
appliance should be on a dedicated branch circuit. The appliance will
resume the cycle where it stopped once power is restored.
Control needs to be reset.
• Press the POWER button, then reselect the desired programme and press
the START/PAUSE button.
START/PAUSE was not pressed after a cycle was set.
• Press the POWER button, then reselect the desired cycle and press the
START/PAUSE button. If the START/PAUSE button is not pressed within a
certain time, the appliance will be turned off.
Extremely low water pressure.
• Check another tap in the house to make sure that household water
pressure is adequate.
Appliance is too cold.
• If the appliance has been exposed to temperatures below freezing for an
extended period of time, allow it to warm up before pressing the POWER
button.
Appliance is heating the water or making vapour. (some models only)
• The drum in the appliance may stop operating temporarily during certain
cycles, while water is safely heated to a set temperature.
EN
38
TROUBLESHOOTING
Symptoms
Appliance is not filling
properly.
Possible Cause & Solution
Filter is clogged.
• Make sure the inlet filters on the fill valves are not clogged.
Supply hoses may be kinked.
• Check that supply hoses are not kinked or clogged.
Insufficient water supply.
• Make sure that both hot and cold water taps are turned on all the way.
Hot and cold supply hoses are reversed.
• Check supply hose connections.
Appliance will not
drain water.
Drain hose is kinked.
• Ensure that the drain hose is not kinked.
Drain is located higher than 1.2 m above the floor.
• Make sure that the drain hose is no higher than 1.2 m above the bottom of
the appliance.
Incomplete or no
dispensing of
detergent
Too much detergent is used.
Cycle time is longer
than usual.
The load is too small.
• Follow the guidelines provided by the detergent manufacturer.
• Add more items to allow the appliance to balance the laundry.
Heavy items are mixed with lighter items.
• Always try to wash items of somewhat similar weight to allow the
appliance to evenly distribute the weight of the laundry for spinning.
The load is out of balance.
• Manually redistribute the laundry if laundry have become tangled.
Performance
Symptoms
Poor stain removal
Possible Cause & Solution
Proper options are not selected.
• Heavier soils and tougher stains may require extra cleaning power. Select
the Soak option to boost the cleaning power of the selected cycle.
Previously set stains.
• Items that have previously been washed may have stains that have been
set. These stains may be difficult to remove and may require hand washing
or pretreating to aid in stain removal.
TROUBLESHOOTING 39
Symptoms
Staining
EN
Possible Cause & Solution
Bleach or softener dispensed too soon.
• Dispenser compartment is overfilled causing bleach or softener to
dispense immediately. ALWAYS measure bleach to prevent overfilling.
• Close the dispenser drawer gently.
Bleach or softener was added directly to the laundry in the drum.
• Always use the dispensers to ensure that laundry products are properly
dispensed at the right time in the cycle.
Clothes were not properly sorted.
• Always wash dark colours separately from light colours and whites to
prevent discolouration.
• Never wash heavily soiled items with lightly soiled items.
Wrinkling
Appliance is not unloaded promptly.
• Always remove items from the appliance as soon as the cycle is complete.
Appliance overloaded.
• The appliance can be fully loaded, but the drum should not be tightly
packed with items. The door of the appliance should be closed easily.
Hot and cold water supply hoses are reversed.
• Hot water rinse can set wrinkles in clothes. Check the supply hose
connections.
Musty or mildewy
odour in the appliance
Inside of drum was not cleaned properly.
• Run the Tub Clean function regularly.
EN
40
TROUBLESHOOTING
Wi-Fi
Symptoms
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
Possible Cause & Solution
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on LG SmartThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.
Memo
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Memo
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