LG | LMX525ZAW | Owner's Manual | LG LMX525ZAW Owner's Manual

LG LMX525ZAW Owner's Manual
ENGLISH
USER GUIDE
LM-X525ZAW
Copyright ©2019 LG Electronics Inc. All rights reserved.
MFL71462505 (1.0)
www.lg.com
About this user guide
ENGLISH
Thank you for choosing this LG product. Please carefully read this user
guide before using the device for the first time to ensure safe and proper
use.
• Always use genuine LG accessories. The supplied items are designed
only for this device and may not be compatible with other devices.
• This handset is not suitable for people who have a visual impairment
due to the touch screen keyboard.
• Descriptions are based on the device default settings.
• Default apps on the device are subject to updates, and support for
these apps may be withdrawn without prior notice. If you have any
questions about an app provided with the device, please contact an
LG Service Centre. For user-installed apps, please contact the relevant
service provider.
• Modifying the device’s operating system or installing software from
unofficial sources may damage the device and lead to data corruption
or data loss. Such actions will violate your LG licence agreement and
void your warranty.
• Some content and illustrations may differ from your device, depending
on the area, service provider, software version, or OS version, and are
subject to change without prior notice.
• Software, audio, wallpaper, images, and other media supplied with
your device are licenced for limited use. If you extract and use these
materials for commercial or other purposes, you may be infringing
copyright laws. As a user, you are fully responsible for the illegal use of
media.
• Additional charges may incur for data services, such as messaging,
uploading, downloading, auto-syncing and location services. To avoid
additional charges, select a data plan suitable to your needs. Contact
your service provider to obtain additional details.
1
Instructional notices
WARNING: Situations that could cause injury to the user and third
parties.
CAUTION: Situations that may cause minor injury or damage to the
device.
NOTE: Notices or additional information.
About this user guide
2
Table of contents
5
Guidelines for safe and efficient use
01
Custom-designed
Features
14
18
22
22
24
27
Camera features
Gallery features
Sound quality and effects
features
Google Assistant
Fingerprint recognition
Multi-tasking feature
02
Basic Functions
30
31
34
35
38
39
Product components and
accessories
Parts overview
Turning the power on or off
Installing the SIM card
Inserting the memory card
Removing the memory card
39
41
45
54
59
60
60
65
67
Battery
Touch screen
Home screen
Screen lock
Memory card encryption
Taking screenshots
Entering text
Content sharing
Do not disturb
03
Useful Apps
69
70
71
72
76
77
87
91
94
96
Installing and uninstalling apps
App trash
App Shortcuts
Phone
Messaging
Camera
Gallery
Contacts
QuickMemo+
Clock
3
97
98
98
99
99
100
100
101
101
101
102
102
103
103
104
Calendar
Tasks
Music
Calculator
E-mail
Audio Recorder
FM Radio
Update centre
File Manager
Smart Doctor
LG Mobile Switch
SmartWorld
RemoteCall Service
Cell Broadcast
Google apps
04
05
Appendix
135
135
136
138
139
139
140
141
141
143
LG Language Settings
LG Bridge
Phone software update
Anti-Theft Guide
Open Source Software Notice
Information
Regulatory information
(Regulation ID number, E-labeling,
etc.)
Trademarks
DECLARATION OF
CONFORMITY
More information
FAQ
Settings
108
108
120
121
122
Settings
Network
Sound
Display
General
Table of contents
4
Guidelines for safe and efficient use
Please read these simple guidelines. Not following these guidelines may be
dangerous or illegal.
Should a fault occur, a software tool is built into your device that will gather a
fault log. This tool gathers only data specific to the fault, such as signal strength,
cell ID position in sudden call drop and applications loaded. The log is used only to
help determine the cause of the fault. These logs are encrypted and can only be
accessed by an authorised LG repair centre should you need to return your device
for repair.
Exposure to radio frequency energy
Radio wave exposure and Specific Absorption Rate (SAR) information.
This device has been designed to comply with applicable safety requirements for
exposure to radio waves. These requirements are based on scientific guidelines that
include safety margins designed to assure the safety of all persons, regardless of
age and health.
• The radio wave exposure guidelines employ a unit of measurement known
as the Specific Absorption Rate, or SAR. Tests for SAR are conducted using
standardised methods with the device transmitting at its highest certified
power level in all used frequency bands.
• While there may be differences between the SAR levels of various LG device
models, they are all designed to meet the relevant guidelines for exposure to
radio waves.
• The SAR limit recommended by the International Commission on Non-Ionizing
Radiation Protection (ICNIRP) is 2 W/kg averaged over 10 g of tissue.
• The highest SAR value for this model tested for use at the ear is 0.342 W/kg
(10 g) and when worn on the body is 1.050 W/kg (10 g).
• This device meets RF exposure guidelines when used either in the normal use
position against the ear or when positioned at least 5 mm away from the body.
When a carry case, belt clip or holder is used for body-worn operation, it should
not contain metal and should position the product at least 5 mm away from
your body. In order to transmit data files or messages, this device requires a
quality connection to the network. In some cases, transmission of data files
or messages may be delayed until such a connection is available. Ensure the
above separation distance instructions are followed until the transmission is
completed.
5
Product care and maintenance
• Use only in-box accessories which are authorised by LG. LG does not guarantee
any damage or failure which is caused by third party accessories.
• Some contents and illustrations may differ from your device without prior
notice.
• Do not disassemble this unit. Take it to a qualified service technician when repair
work is required.
• Repairs under warranty, at LG’s discretion, may include replacement parts
or boards that are either new or reconditioned, provided that they have
functionality equal to that of the parts being replaced.
• Keep away from electrical appliances such as TVs, radios and personal
computers.
• The unit should be kept away from heat sources such as radiators or cookers.
• Do not drop.
• Do not subject this unit to mechanical vibration or shock.
• Switch off the device in any area where you are required to by special
regulations. For example, do not use your device in hospitals as it may affect
sensitive medical equipment.
• Do not handle the device with wet hands while it is being charged. It may cause
an electric shock and can seriously damage your device.
• Do not charge a handset near flammable material as the handset can become
hot and create a fire hazard.
• Use a dry cloth to clean the exterior of the unit (do not use solvents such as
benzene, thinner or alcohol).
• Do not charge the device when it is on soft furnishings.
• The device should be charged in a well ventilated area.
• Do not subject this unit to excessive smoke or dust.
• Do not keep the device next to credit cards or transport tickets; it can affect the
information on the magnetic strips.
• Do not tap the screen with a sharp object as it may damage the device.
• Do not expose the device to liquid or moisture.
• Use accessories like earphones cautiously. Do not touch the antenna
unnecessarily.
Guidelines for safe and efficient use
6
• Do not use, touch or attempt to remove or fix broken, chipped or cracked glass.
Damage to the glass display due to abuse or misuse is not covered under the
warranty.
• Your device is an electronic device that generates heat during normal operation.
Extremely prolonged, direct skin contact in the absence of adequate ventilation
may result in discomfort or minor burns. Therefore, use care when handling your
device during or immediately after operation.
• If your device gets wet, immediately unplug it to dry off completely. Do not
attempt to accelerate the drying process with an external heating source, such
as an oven, microwave or hair dryer.
• The liquid in your wet device, changes the colour of the product label inside your
device. Damage to your device as a result of exposure to liquid is not covered
under your warranty.
• A mobile device requires proper air circulation in order to dissipate heat. Direct skin
contact and inadequate circulation of air flow to the device may cause the device
to overheat. The device must be at least 1.0cm from between the user’s body.
• Prevent dust of any other foreign substances from getting into the Charger/
USB cable port. It may cause heat or fire.
• Please ensure that the product does not get in contact with liquid. Do not
use or recharge the product if it is wet. Once the product becomes wet, the
liquid damage indicator changes color. Please note that this will limit you from
receiving any free-of-charge repair services provided under warranty.
Efficient device operation
Electronics devices
All devices may receive interference, which could affect performance.
• Do not use your device near medical equipment without requesting permission.
Please consult your doctor to determine if operation of your device may
interfere with the operation of your medical device.
• Pacemaker manufacturers recommend that you leave at least 15 cm of space
between other devices and a pacemaker to avoid potential interference with the
pacemaker.
• This device may produce a bright or flashing light.
• Some hearing aids might be disturbed by devices.
Guidelines for safe and efficient use
7
• Minor interference may affect TVs, radios, PCs etc.
• Use your device in temperatures between 0 ºC and 40 ºC, if possible. Exposing
your device to extremely low or high temperatures may result in damage,
malfunction, or even explosion.
Road safety
Check the laws and regulations on the use of devices in the area when you drive.
• Do not use a hand-held device while driving.
• Give full attention to driving.
• Pull off the road and park before making or answering a call if driving conditions
so require.
• RF energy may affect some electronic systems in your vehicle such as car
stereos and safety equipment.
• When your vehicle is equipped with an air bag, do not obstruct with installed
or portable wireless equipment. It can cause the air bag to fail or cause serious
injury due to improper performance.
• If you are listening to music whilst out and about, please ensure that the volume
is at a reasonable level so that you are aware of your surroundings. This is of
particular importance when near roads.
Avoid damage to your hearing
To prevent possible hearing damage, do not listen at high volume
levels for long periods.
Damage to your hearing can occur if you are exposed to loud sound for long
periods of time. We therefore recommend that you do not turn on or off the
handset close to your ear. We also recommend that music and call volumes are set
to a reasonable level.
• When using headphones, turn the volume down if you cannot hear the people
speaking near you, or if the person sitting next to you can hear what you are
listening to.
• Excessive sound pressure from earphones and headphones can cause
hearing loss.
Guidelines for safe and efficient use
8
Glass Parts
Some parts of your device are made of glass. This glass could break if your device is
dropped on a hard surface or receives a substantial impact. If the glass breaks, do
not touch or attempt to remove it. Stop using your device until the glass is replaced
by an authorised service provider.
Blasting area
Do not use the device where blasting is in progress. Observe restrictions and follow
any regulations or rules.
Potentially explosive atmospheres
• Do not use your device at a refueling point.
• Do not use near fuel or chemicals.
• Do not transport or store flammable gas, liquid or explosives in the same
compartment of your vehicle as your device or accessories.
In aircraft
Wireless devices can cause interference in aircraft.
• Turn your device off before boarding any aircraft.
• Do not use it on the ground without permission from the crew.
Children
Keep the device in a safe place out of the reach of small children. It includes small
parts which may cause a choking hazard if detached.
Guidelines for safe and efficient use
9
Emergency calls
Emergency calls may not be available on all mobile networks. Therefore you should
never depend solely on your device for emergency calls. Check with your local
service provider for more information.
Use your mobile phone to call emergency services for yourself or others in the case
of fire, traffic accident or medical emergencies;
• Australia Dial (0-0-0)
• New Zealand Dial (1-1-1)
• International Dial (1-1-2)
• other local emergency number.
Remember, it is a free call when dialling emergency services from your mobile
phone in Australia.
Notice for Battery replacement
• For your safety, do not remove the battery incorporated in the product.
If you need to replace the battery, take it to the nearest authorised LG
Electronics service point or dealer for assistance.
• Li-Ion Battery is a hazardous component which can cause injury.
• Battery replacement by non-qualified professional can cause damage
to your device.
Battery information and care
• You do not need to completely discharge the battery before recharging. Unlike
other battery systems, there is no memory effect that could compromise the
battery’s performance.
• Use only LG batteries and chargers. LG chargers are designed to maximise the
battery life.
• Do not disassemble or short-circuit the battery.
• Keep the metal contacts of the battery clean.
• Replace the battery when it no longer provides acceptable performance. The
battery pack may be recharged hundreds of times before it needs replacing.
• Recharge the battery if it has not been used for a long time to maximise
usability.
Guidelines for safe and efficient use
10
• Do not expose the battery charger to direct sunlight or use it in high humidity,
such as in the bathroom.
• Do not leave the battery in hot or cold places, as this may deteriorate battery
performance.
• Risk of explosion if battery is replaced by an incorrect type. Dispose of used
batteries according to the instructions.
• If you need to replace the battery, take it to the nearest authorised LG
Electronics service point or dealer for assistance.
• Always unplug the charger from the wall socket after the device is fully charged
to save unnecessary power consumption of the charger.
• Actual battery life will depend on network configuration, product settings,
usage patterns, battery and environmental conditions.
• Make sure that no sharp-edged items such as animal’s teeth or claws, come
into contact with the battery. This could cause a fire.
Driver Safety Tips
Your mobile telephone gives you the powerful ability to communicate almost
anywhere, anytime, but an important responsibility accompanies the benefits of
mobile phones, one that every user must uphold.
When driving a car, driving is your first responsibility. When using your mobile
phone behind the wheel of a car, practice good common sense and remember the
following tips:
• Use a hands free device to add an additional layer of convenience and safety
to your wireless phone with one of the many hands free accessories available
today.
• Let the person you are speaking with know you are driving; if necessary,
suspend the call in heavy traffic or hazardous weather conditions. Rain, sleet,
snow, ice and even heavy traffic can be hazardous.
• Do not take notes or look up phone numbers while driving. Typing up a “to
do” list or flipping through your address book takes attention away from your
primary responsibility of driving safely.
• Place calls when you are not moving or before pulling into traffic. Try to plan
calls when you will not be driving.
Guidelines for safe and efficient use
11
• Do not engage in stressful or emotional conversations that may be distracting.
Make people you are talking with aware you are driving and suspend
conversations that have the potential to divert your attention from the road.
• Use your mobile phone to help others in emergencies. If you see an auto
accident, crime in progress or other serious emergency where lives are in danger,
call the emergency number, as you would want others to do for you.
• If you see a broken down vehicle posing no serious hazard, a broken traffic
signal, a minor traffic accident where no one appears injured, or a vehicle you
know to be stolen, call roadside assistance, local traffic authority or police
station.
Securing personal information
• Make sure to protect your personal information to prevent data leakage or
misuse of sensitive information.
• Always back up important data while using the device. LG is not responsible for
any data loss.
• Make sure to back up all data and reset the device when disposing of the device
to prevent any misuse of sensitive information.
• Read the permission screen carefully while downloading applications.
• Be cautious using the applications that have access to multiple functions or to
your personal information.
• Check your personal accounts regularly. If you find any sign of misuse of your
personal information, ask your service provider to delete or change your account
information.
• If your device is lost or stolen, change the password of your account to secure
your personal information.
• Do not use applications from unknown sources.
Guidelines for safe and efficient use
12
01
Custom-designed
Features
Camera features
Wide-angle camera
You can take photos or record videos with a wider range than your actual
field of vision by using the wide-angle on the rear camera.
, then tap
/ to switch between the standard and wideTap
angle.
Standard-angle
Wide-angle
Rear Camera
• See Starting the camera for details.
• You can switch between the standard and wide-angle camera lenses on
the rear camera only.
Custom-designed Features
14
Portrait
You can take a sharp portrait by applying the camera lens blur effect.
1 Tap
2 Tap
, then tap Portrait.
to take a photo.
• To adjust blur strength, drag the slide bar to the left or right.
• Keep the distance to your subject within 1.3 ~ 5.0 feet when using the
rear camera.
• This feature is not available If the surroundings are too dark.
• After applying this feature, tap the desired position on the preview
screen to automatically apply the exposure value and focus when using
the rear camera, or exposure value only when using the front camera.
Custom-designed Features
15
AI CAM
You can effectively take photos or record videos since the camera
recognises the object when taking a photo or recording a video.
, then tap AI CAM.
1 Tap
2 When the object is recognised, the best effect for the scene is applied.
• To apply other effects, tap the scene icon.
• Pet, city, flower, food, landscape, person, sunset, auto, total 8
categories can be recognised automatically.
Sunset
Flower
• The result of the scene recognition may differ depending on the
illumination or the location of the subject while taking photos. Keywords
do not appear on the actual photos or videos.
• This feature is available only when the front and rear cameras are in the
Auto mode.
Custom-designed Features
16
Flash Jump-Cut
Photos taken at a regular interval are saved as GIF files.
1 Tap
2 Tap
, then tap MODE Flash Jump-Cut
.
to take a photo.
• Photos are taken every 3 seconds and saved as a GIF file.
• Tap on the screen to select the number of photos you want to
take.
• While taking photos, tap to create GIF files with previously taken
photos.
• The flash automatically turns on to act as a timer.
• The shots taken this time and the total number of shots are displayed
at the bottom of the screen.
• All taken photos are saved as GIF files only.
• You may not change the GIF speed nor image order.
Custom-designed Features
17
Gallery features
Making a collage
You can make a collage from the associated content.
1 While viewing an album, tap Make collage.
2 Select the desired images to add to the a collage and then tap NEXT.
• Select the desired layout from the bottom of the screen.
3 Tap MAKE.
• A maximum of 9 images can be used to create a collage.
Custom-designed Features
18
Creating a movie
You can create a new movie by putting images and videos together.
1 Tap
Photos tab, then tap
Create movie.
You can also tap
Play tab, then tap Create movie.
2 Select images or videos for your movie and tap NEXT.
3 Edit the selected images and videos and then tap SAVE.
Custom-designed Features
19
Deleting files
You can select images or videos to delete from your video by tapping
at its thumbnail.
Adding files
You can select images or videos to add after tapping at the bottom
of the screen. You can also select the images or videos you have already
previously added.
• Touch and hold a file, and then tap another file for multiple selection.
Rearranging files
To rearrange the images and videos, touch and hold the file you want to
move, then dragging it to the desired location.
Adding file effects
Tap
to add a theme or background music, change the font.
Resetting the movie edits
You can reset the edits made to the movie (e.g. play time) by tapping .
Previewing a file
Check your new video before saving it by tapping
time elapses, the next file is played automatically.
. After the playback
• A maximum of 50 images and videos can be used to create a video.
• The playback time for an image is 3 seconds by default and it cannot be
changed. Videos can be trimmed down to a minimum of 1 second.
• This feature may not support some image or video formats.
Custom-designed Features
20
Making a GIF
You can easily make a GIF file using recorded videos or photos.
Making a GIF by using recorded videos
1 At the desired starting point while watching a video, tap
2 Select the length of the GIF you want to create.
.
• GIF is generated for the time selected from the current time.
• For videos less than 5 seconds, GIF images are automatically
generated for the remaining time.
Making a GIF by using photos
1 While viewing an album, tap Create GIF.
You can also tap
on Play on the Play tab of the Gallery app.
2 Select the desired photos to create a GIF file and then tap NEXT.
• You can add more images and adjust the GIF speed, screen ratio,
and file order.
• You may use this feature solely for creative purposes. The use of this
feature involving infringement of any other person’s rights, such as
copyright or defamatory or offensive statements, may be subject to civil,
criminal, or administrative liabilities and/or penalties under applicable
laws. You shall not copy, reproduce, distribute, or otherwise make illegal
use of any copyrighted materials without permission of the rightful
owner or copyright holder. To the fullest extent permitted by applicable
law, LG Electronics disclaims all expressed and implied warranties as well
as liabilities associated thereto.
• A maximum of 100 images can be used to create a GIF file.
Custom-designed Features
21
Sound quality and effects
features
DTS:X 3D Surround
You can play a song or video in three-dimensional, immersive and vivid
sound. To use this feature, connect earphones, speaker or other external
audio devices to your device.
Settings Sound Sound quality and effects DTS:X 3D
Tap
to activate this feature.
Surround, then tap
Adjusting the sound direction
You can adjust the sound direction as desired.
1 Tap
Settings Sound Sound quality and effects DTS:X 3D
Surround, then tap .
2 Select sound direction.
Google Assistant
Google Assistant overview
You can launch or use desired apps with your voice.
• To use this feature, first connect to the network and sign in to your
Google Account.
• This feature may not work properly or voice recognition accuracy may
decrease in areas where Wi‑Fi or mobile network signal strength is
weak.
• This function may not be supported, or the supported languages may
differ depending on the service area.
Custom-designed Features
22
Launching Google Assistant
1 Press and hold from the Home screen to launch Google Assistant.
2 Tap GET STARTED.
3 Follow the on-screen instructions and say “Ok Google”.
• The device saves your voice data for recognition.
4
Tap Save.
Launching Google Assistant with your voice
1 Say “Ok Google” when the screen is turned on.
2 Say a command or question when “Hi, how can I help?” appears on
the screen.
Launching Google Assistant from the Home
screen
1 Touch and hold on the Home screen.
2 Say a command or question when “Hi, how can I help?” appears on
the screen.
• Voice recognition accuracy may decrease if you speak with an unclear
voice or in a noisy place. When you use the voice recognition feature,
increase its accuracy by speaking with a clear voice in a quiet place.
Custom-designed Features
23
Fingerprint recognition
Fingerprint recognition overview
You must register your fingerprint on your device first before using the
fingerprint recognition function.
You can use the fingerprint recognition function in the following cases:
• To unlock the screen.
• To view the locked content in the QuickMemo+.
• Confirm a purchase by signing in to an app or identifying yourself with
your fingerprint.
• Your fingerprint can be used by the device for user identification. Very
similar fingerprints from different users may be recognised by the
fingerprint sensor as the same fingerprint.
• If the device cannot detect your fingerprint, or you forgot the value
specified for registration, visit the nearest LG Customer Service Centre
with your device and ID card.
Precautions for fingerprint recognition
Fingerprint recognition accuracy may decrease due to a number of
reasons. To maximise the recognition accuracy, check the following before
using the device.
• The device has a fingerprint sensor. Ensure that the fingerprint sensor
is not damaged by a metallic object, such as coin or key.
• When water, dust or other foreign substance is on the fingerprint
sensor or your finger, the fingerprint registration or recognition may
not work. Clean and dry your finger before having the fingerprint
recognised.
• A fingerprint may not be recognised properly if the surface of your
finger has a scar or is not smooth due to being soaked in water.
Custom-designed Features
24
• If you bend your finger or use the fingertip only, your fingerprint may
not be recognised. Make sure that your finger covers the entire surface
of the fingerprint sensor.
• Scan only one finger for each registration. Scanning more than one
finger may affect fingerprint registration and recognition.
• The device may generate static electricity if the surrounding air is
dry. If the surrounding air is dry, avoid scanning fingerprints, or touch
a metallic object such as coin or key before scanning fingerprints to
remove static electricity.
Registering fingerprints
You can register and save your fingerprint on the device to use fingerprint
identification.
1 Tap
Settings General Lock screen & security Fingerprints.
• A lock screen must be set to use this feature.
• If the screen lock is not active, configure the lock screen by following the
on-screen instructions. See Setting a screen lock for details.
2 Locate the fingerprint sensor on the back of the device and gently put
your finger on it to register the fingerprint.
• Gently press the fingerprint sensor so that the sensor can recognise
your fingerprint.
• Ensure that your fingertip covers the entire surface of the fingerprint
sensor.
Custom-designed Features
25
3 Follow the on-screen instructions.
• Repeat scanning the fingerprint by moving your finger little by little
until the fingerprint registers.
4 When the fingerprint registration is done, tap OK.
• Tap ADD MORE to register another fingerprint. If you register
only one fingerprint and the corresponding finger is not in a good
condition, the fingerprint recognition may not work well. As the
preventive measure against this kind of situation, register multiple
fingerprints.
Managing fingerprints
You can edit or delete registered fingerprints.
Settings General Lock screen & security Fingerprints.
1 Tap
2 Unlock according to the specified lock method.
3 From the fingerprint list, tap a fingerprint to rename it. To delete it, tap
.
Unlocking the screen with a fingerprint
You can unlock the screen or view the locked content by using your
fingerprint. Activate the desired function:
Settings General Lock screen & security Fingerprints.
1 Tap
2 Unlock according to the specified lock method.
3 On the fingerprint settings screen, activate the desired function:
• Screen lock: Unlock the screen with a fingerprint.
• Content lock: Unlock content with a fingerprint. To do this, make
sure that the content lock is set.
Custom-designed Features
26
Multi-tasking feature
Multi window
You can use two apps at the same time by separating the screen into the
multiple windows.
1 Tap
from the Home touch buttons.
• Recently-used apps appear.
2 Tap
at the top of the desired app to use the Multi window feature.
• The selected app appears at the top half of the screen.
Alternatively,
1 Touch and hold
while using an app.
• Recently-used apps appear on the split screen.
2 Tap
at the top of the desired app to use the Multi window feature.
• The selected app appears at the top half of the screen.
Custom-designed Features
27
• To deactivate the Multi window feature, touch and hold on the
Home touch button.
• To adjust the size of the split screen, drag
at the center of the
screen.
• The Multi window feature is not supported by some LG apps and the
apps downloaded from the Play Store.
Overview screen
The Overview screen provides a preview of your recently used apps.
To view the list of recently used apps, tap on the Home, then tap the
displayed app.
• Touch and hold an app and drag it to the top of the screen to start the
app with the Multi window feature. You can also tap at the top of
each app.
Custom-designed Features
28
02
Basic Functions
Product components and
accessories
The following items are included with your device.
• Device
• Stereo headset
• USB cable
• Charger
• Quick Start Guide
• Ejection pin
• The items described above may be optional.
• The items supplied with the device and any available accessories may
vary depending on the area and service provider.
• Always use genuine LG Electronics accessories. Using accessories made
by other manufacturers may affect your device's call performance or
cause malfunctions. This may not be covered by LG's repair service.
• Some of the device parts are made of tempered glass. If you drop your
device on a hard surface or subject it to severe impact, the tempered
glass may be damaged. If this happens, stop using your device
immediately and contact an LG Customer Service Centre.
• If any of these basic items are missing, contact the dealer from which
you purchased your device.
• To purchase additional items, contact an LG Customer Service Centre.
• Some items in the product box are subject to change without notice.
• The appearance and specifications of your device are subject to change
without notice.
• Device specifications may vary depending on the area or service provider.
• Remove the protective film from the Fingerprint sensor before use of
the fingerprint recognition feature.
Basic Functions
30
Parts overview
Microphone
Front camera lens
Volume keys (+/-)
Google Assistant button
Earpiece
LED Indicator
Proximity/Ambient light
sensor
Power/Lock key
Touch screen
Nano-SIM card tray
Nano-SIM/Memory card
tray
Stereo headset jack
Rear camera lenses
(Wide-angle / Standardangle / Depth sensor)
Charger/USB cable port
Flash
Fingerprint sensor
Speaker
Basic Functions
Microphone
31
Do NOT attempt to remove the back cover.
This device has a non-removable battery. Do not attempt to remove the
back cover. Doing so may severely damage the battery and device, which
could cause overheating, fire, and injury.
• Proximity/Ambient light sensor
-- Proximity sensor: During a call, the proximity sensor turns off the
screen and disables touch functionality when the device is in close
proximity to the human body. It turns the screen back on and enables
touch functionality when the device is outside a specific range.
-- Ambient light sensor: The ambient light sensor analyses the ambient
light intensity when the auto-brightness control mode is turned on.
• Volume keys
-- Adjust the volume for ringtones, calls or notifications.
-- While using the Camera, gently press a Volume key to take a photo.
To take continuous photos, press and hold the Volume key.
-- Press the Volume Down (-) key twice to launch the Camera app
when the screen is locked or turned off. Press the Volume Up (+) key
twice to launch Capture+.
• Power/Lock key
-- Briefly press the key when you want to turn the screen on or off.
-- Press and hold the key when you want to select a power control
option.
• Google Assistant button
-- Your device has the Google Assistant built-in. Find answers and get
things done while on-the-go. To get started, just tap the Google
Assistant button on the side of the phone.
-- Activate Google Assistant. See the Google Assistant for details.
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32
• Fingerprint sensor
-- Turn on the fingerprint recognition feature to simplify the process
of unlocking the screen. See Fingerprint recognition overview for
details.
• Some functions may be restricted for access, depending on the device
specifications.
• Do not put heavy objects on the device or sit on it. Failure to do so may
damage the touch screen.
• Screen-protective film or accessories may interfere with the proximity
sensor.
• If your device is wet or is being used in a humid place, the touch screen
or buttons may not function properly.
Hold the device correctly as shown below. If you cover the microphone
hole with a hand, finger, or protective case while using the device, you may
sound unclear during a call.
Good example
Microphone
Microphone
Basic Functions
Bad example
Do not cover the microphone.
Do not cover the microphone.
33
Turning the power on or off
Turning the power on
When the power is turned off, press and hold the Power/Lock key.
• When the device is turned on for the first time, initial configuration
takes place. The first booting time for the smart phone may be longer
than usual.
Turning the power off
Press and hold the Power/Lock key, then select Power off.
Restarting the device
When the device is not working properly or does not respond, restart it by
following the instructions below.
1 Press and hold the Power/Lock key and the Volume Down (-) key at
the same time until the power is turned off.
2 When the device is restarted, release the key.
Power control options
Press and hold the Power/Lock key, then select an option.
• Power off: Turn the device off.
• Power off and restart: Restart the device.
• Turn on Airplane mode: Block telecommunication-related functions,
including making phone calls, messaging and browsing the Internet.
Other functions remain available.
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Installing the SIM card
Insert the SIM (Subscriber Identity Module) card provided by your service
provider to start using your device.
• Be careful with the ejection pin since it has a sharp edge.
1 Insert the ejection pin into the hole on the card tray.
2 Pull out the card tray.
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35
3 Put the SIM card on the card tray with the gold-coloured contacts
facing downwards.
Put the primary SIM card on the SIM card tray 1 and the secondary
SIM card on the SIM card tray 2.
4 Insert the card tray back into the slot.
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• This device supports only Nano SIM cards.
Nano
Micro
Standard
• For problem-free performance, it is recommended to use the device
with the correct type of SIM card. Always use a factory-made SIM card
supplied by the operator.
• If you insert the card tray into your device while the card tray is wet,
your device may be damaged. Always make sure the card tray is dry.
Precautions when using the SIM card
• Do not lose your SIM card. LG is not responsible for damage and other
issues caused by loss or transfer of a SIM card.
• Be careful not to damage the SIM card when you insert or remove it.
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Inserting the memory card
Insert the memory card into your device.
Depending on the memory card manufacturer and type, some memory
card may not be compatible with your device.
1 Insert the ejection pin into the hole on the card tray.
2 Pull out the card tray.
3 Put the memory card on the card tray with the gold-coloured contacts
facing downwards.
Memory card
(optional-sold separately)
SIM card
4 Insert the card tray back into the slot.
• Some memory cards may not be fully compatible with the device. If you
use an incompatible card, it may damage the device or the memory card,
or corrupt the data stored in it.
• Frequent writing and erasing of data may shorten the memory card
lifespan.
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38
Removing the memory card
Unmount the memory card before removing it for safety.
Settings General Storage
.
1 Tap
2 Insert the ejection pin into the hole in the card tray and then pull out
the card tray from the device.
3 Remove the memory card from the card tray.
4 Insert the card tray back into the slot.
• Do not remove the memory card while the device is transferring or
accessing information. This may cause data to be lost or corrupted, or
may damage the memory card or the device. LG is not responsible for
losses that result from the abuse or improper use of memory cards,
including the loss of data.
Battery
Charging the battery
Before using the device, fully charge the battery.
Charging cable terminal
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39
• Do not use the external terminal, charging cable or gender for the
device in presence of moisture. This may cause fire, electric shock,
injury, or device malfunction. If there is moisture, stop using the device
immediately and remove the moisture completely.
• Make sure to use the USB cable provided with your device.
• Make sure to use an LG-approved charger and charging cable. Charging
the battery with a third-party charger may cause the battery to explode
or may damage the device.
• Your device has an internal rechargeable battery. For your safety, do not
remove the embedded battery.
• Using the device when it is charging may cause electric shock. To use the
device, stop charging it.
• Remove the charger from the power socket after the device is fully
charged. This prevents unnecessary power consumption.
• Another way to charge the battery is by connecting a USB cable
between the device and a desktop or laptop computer. This may take
longer time than plugging the adapter to a wall outlet.
• Do not charge the battery by using a USB hub that is unable to maintain
the rated voltage. Charging may fail or unintentionally stop.
Precautions when using the device
• Make sure to use the USB cable provided; do not use third party USB
cables or chargers with your device. The LG limited warranty does not
cover the use of third party accessories.
• Failure to follow the instructions in this guide and improper use may
damage the device.
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Using the battery efficiently
Battery lifespan may decrease if you keep many apps and functions
running simultaneously and continuously.
Cancel background operations to increase battery life.
To minimise battery consumption, follow these tips:
• Turn off the Bluetooth® or Wi-Fi network function when not using
them.
• Set the screen timeout to as short a time as possible.
• Minimise the screen brightness.
• Set a screen lock when the device is not used.
• Check the battery level while using any downloaded apps.
Touch screen
You can familiarise yourself with how to control your device by using
touch screen gestures.
Tapping
Lightly tap with your fingertip to select or run an app or option.
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41
Touching and holding
Touch and hold for several seconds to display a menu with available
options.
Double-tapping
Tap twice quickly to zoom in or out on a web page or map.
Dragging
Touch and hold an item, such as an app or widget, then move your finger
to another location in a controlled motion. You can use this gesture to
move an item.
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42
Swiping
Touch the screen with your finger and move it quickly without pausing.
You can use this gesture to scroll through a list, a web page, photos,
screens, and more.
Pinching and spreading
Pinch two fingers to zoom out such as on a photo or map. To zoom in,
spread your fingers apart.
• Do not expose the touch screen to excessive physical shock. You might
damage the touch sensor.
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43
• A touch screen failure may occur if you use the device near a magnetic,
metallic or conductive material.
• If you use the device under bright lights, such as direct sunlight, the
screen may not be visible, depending on your position. Use the device
in a shady location or a location with an ambient light that is not too
bright and bright enough to read books.
• Do not press the screen with excessive force.
• Gently tap with your fingertip on the option you want.
• Touch control may not work properly if you tap while wearing a glove or
by using the tip of your fingernail.
• Touch control may not work properly if the screen is moist or wet.
• The touch screen may not function properly if a screen-protective film
or accessory purchased from a third party store is attached to the
device.
• Displaying a static image for extended periods of time may result in
after-images or screen burn-in. Turn off the screen or avoid displaying
the same image for a long time when you do not use the device.
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44
Home screen
Home screen overview
The Home screen is the starting point for accessing various functions
and apps on your device. Tap on any screen to directly go to the Home
screen.
You can manage all apps and widgets on the Home screen. Swipe the
screen left or right to view all installed apps at a glance.
Home screen layout
You can view all apps and organise widgets and folders on the Home screen.
Status bar
Weather widget
Google Search widget
Page icon
Quick access area
Home touch buttons
• The Home screen may differ depending on the manufacturer policy, user
settings, software version or service provider.
• Status bar: View status icons, the time and the battery level.
• Weather widget: View the information of weather and time for a
specific area.
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45
• Google Search widget: Type or speak to pull open Google Search.
• Page icon: Display the total number of Home screen canvases. You
can tap the desired page icon to go to the page you selected. The icon
reflecting the current canvas will be highlighted.
• Quick access area: Fix main apps at the bottom of the screen so that
they can be accessed from any Home screen canvas.
• Home touch buttons
-- : Return to the previous screen. Close the keypad or pop-up
windows.
-- : Tap to go to the Home screen. To launch Google Assistant, touch
and hold.
-- : Tap to view a list of recently used apps or run an app from the
list. To delete all the recently used apps, tap CLEAR ALL. To use two
apps at the same time with the Multi window feature, touch and
hold the button while using an app.
: Choose which SIM card you are going to use. Tap and hold to
-configure the Dual SIM card settings.
Editing the Home touch buttons
You can rearrange the Home touch buttons or add frequently used
functions to the Home touch buttons area.
Settings Display Home touch buttons Button
Tap
combination and customise the settings.
• Several functions, including QSlide, Notification and Capture+, are
provided.
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46
Hiding the Home touch buttons
You can hide the Home touch buttons to view in a larger screen while
using an app.
1 Tap
Settings Display Home touch buttons Hide Home
touch buttons.
2 Select apps to hide the Home touch buttons whiling using the app,
.
and tap
• The Home touch buttons disappear 3 seconds after the last touch.
• To view the Home touch buttons again, drag the bottom of the
screen upwards.
Lock/hide icon
The icon to lock or hide the Home touch buttons appears at the bottom
left of the screen.
If you want to lock the Home touch buttons while hiding the buttons, tap
on the left of the Home touch buttons.
To hide the Home touch buttons again, double-tap .
• Some features may not be supported while hiding the Home touch
buttons.
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47
Status icons
When there is a notification for an unread message, calendar event or
alarm, the status bar displays the corresponding notification icon. Check
your device’s status by viewing notification icons displayed on the status
bar.
No signal
Data is being transmitted over the network
Alarm is set
Vibrate mode is on
Bluetooth is on
Connected to a computer via USB
Battery level
Airplane mode is on
Missed calls
Wi-Fi is connected
Mute mode is on
GPS is on
Hotspot is on
No SIM card
• Some of these icons may appear differently or may not appear at all,
depending on the device's status. Refer to the icons according to the
actual environment and area in which you are using the device and your
service provider.
• Displayed icons may vary, depending on the area or service provider.
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48
Notifications panel
You can open the notifications panel by dragging the status bar
downward on the main screen.
• To open the quick access icons list, drag the notifications panel
downwards.
• To rearrange, add, or remove icons, tap EDIT.
• If you touch and hold the icon, the settings screen for the
corresponding function appears.
EDIT
• You can use the notifications panel even on the lock screen. Drag the
notifications panel while the screen is locked to quickly access the
desired features.
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49
Switching the screen orientation
You can set the screen orientation to automatically switch according to
the device’s physical orientation.
On the notification panel, tap Rotation from the quick access icon list.
Settings Display and activate Auto-rotate
You can also tap
screen.
Editing the Home screen
On the Home screen, touch and hold on an empty space, then select the
desired action from below.
• To rearrange the Home screen canvases, touch and hold on a canvas,
then drag it to another location.
• To add a widget to the Home screen, touch and hold on a blank area of
the Home screen, then select Widgets.
• To change wallpapers, themes, and icons, touch and hold on a blank
area of the Home screen, then select Wallpaper & theme.
Settings Display Wallpaper & theme, then
You can also tap
select wallpapers, themes, and icons, to apply to the device.
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50
• To configure the Home screen settings, touch and hold on a blank area
of the Home screen, then select Home screen settings. See Home
screen settings for details.
• To view or reinstall the uninstalled apps, touch and hold on a blank area
of the Home screen, then select App trash. See App trash for details.
• To change the default screen, touch and hold on a blank area of the
Home screen, move to desired screen, tap , then tap the screen once
more.
Default screen
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51
Viewing the background theme
You can view only the background image by hiding the apps and widgets
on the Home screen.
Spread two fingers apart on the Home screen.
• To return to the original screen, which displays apps and widgets, pinch
your fingers on the Home screen or tap .
Moving apps on the Home screen
On the Home screen, touch and hold an app, then drag it to another
location.
• To keep frequently used apps at the bottom of the Home screen, touch
and hold an app, then drag it to the quick access area at the bottom.
• To remove an icon from the quick access area, drag the icon to the
Home screen.
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52
Using folders from the Home screen
Creating folders
On the Home screen, touch and hold an app, then drag it over another
app.
• A new folder is created and the apps are added to the folder.
Editing folders
On the Home screen, tap a folder and do one of the following actions.
• To edit the folder name and colour, tap the folder name.
• To add apps, touch and hold an app, then drag it over the folder and
release it.
• To remove an app from the folder, touch and hold the app and drag it to
outside the folder. If the removed app is the only one app that existed
in the folder, the folder is removed automatically.
• You can also add or remove apps after tapping in the folder.
• You cannot change the folder colour while using downloaded theme.
Home screen settings
You can customise the Home screen settings.
Settings Display Home screen.
1 Tap
2 Customise the following settings:
• Select Home: Select a Home screen mode.
• Wallpaper: Change the Home screen background wallpaper.
• Screen swipe effect: Select an effect to apply when the Home
screen canvas switches.
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53
• Icon shape: Choose if you want icons to have square or rounded
corners.
• Google feed: Enable Google feed to show to the left of Home
screen.
• Sort apps by: Set how apps are sorted on the Home screen.
• Grid: Change the app arrangement mode for the Home screen.
• Hide apps: Select which apps you want to hide from the Home
screen.
• Loop Home screen: Enable to allow continuous Home screen
scrolling (loop back to first screen after the last screen).
• Search: Search by swiping down on the Home screen.
• Home screen lock: Turn on to prevent apps and widgets from being
rearranged or removed.
Screen lock
Screen lock overview
Your device’s screen turns off and locks itself if you press the Power/Lock
key. This also happens after the device is left idle for a specified period of
time.
If you press the Power/Lock key when a screen lock is not set, the Home
screen appears immediately.
To ensure security and prevent unwanted access to your device, set a
screen lock.
• A screen lock prevents unnecessary touch input on the device screen
and reduces battery consumption. We recommend that you activate the
screen lock while not using the device.
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54
Setting a screen lock
There are several options available for configuring the screen lock settings.
1 Tap
Settings General Lock screen & security Select
screen lock and then select the method you prefer.
2 Customise the following settings:
•
•
•
•
•
Swipe: Swipe on the screen to unlock the screen.
Pattern: Draw a pattern to unlock the screen.
PIN: Enter a numeric password to unlock the screen.
Password: Enter an alphanumeric password to unlock the screen.
Fingerprints: Unlock the screen by using your fingerprint.
• If you incorrectly attempt to unlock the device 5 times, the screen is
blocked for 30 seconds.
Secure start-up settings
When you select Pattern, PIN or Password as a screen lock method, you
can configure your device to be locked whenever turning on the device in
order to secure your data.
• You cannot use all functions, except for emergency calls until you
unlock the device.
• If you forget your decryption password, you cannot restore encrypted
data and personal information.
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55
Precautions for the secure start-up feature
• If you forget your decryption password, you cannot restore encrypted
data and personal information.
• Be sure to keep your screen lock passwords separately.
• If you enter the screen lock passwords incorrectly more than the
specified times, the device automatically resets itself and the encrypted
data and your personal information are deleted automatically and they
cannot be restored.
• Be cautious not to enter incorrect screen lock passwords more than
the specified times.
• When you turn on the device right after the device resets, encryption
also starts. If you stop the encryption arbitrarily, the data may be
damaged. Be sure to wait until the reset is completed.
Customise Lock screen
You can customise lock screen.
1 Tap
Settings General Lock screen & security Customize
Lock screen.
2 Select a function you want to set.
• Wallpaper: Allows you to set the background for your Lock screen.
• Clock: Allows you to set where to position the clock on the Lock
screen.
• Shortcuts: Allows you to choose apps to run on your Lock screen.
This setting appears only when a screen lock is set.
• Contact info for lost phone: Allows you to set text to be displayed
on the Lock screen to identify the phone’s owner.
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Secure lock settings
You can set secure lock settings.
1 Tap
Settings General Lock screen & security Secure lock
settings.
2 Select a function you want to set.
• Lock timer: Allows you to set the amount of time before the screen
automatically locks after the backlight turns off (time-out due to
inactivity).
• Power key instantly locks: Enable this option to instantly lock
the screen when the Power/Lock button is pressed. This setting
overrides the Security Lock timer setting.
• Smart Lock: Allows you to set trusted devices, places, voice, and/or
on-body detection that will allow your phone to remain unlocked.
• Menus you can set may be different depending on lock screen methods
you choose.
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57
KnockON
You can turn the screen on or off by double-tapping the screen.
• This option is available only on the Home screen provided by LG. It may
not function properly on a custom launcher or on the Home screen
installed by the user.
• When tapping the screen, use your fingertip. Do not use a fingernail.
• To use the KnockON feature, make sure that the proximity/light sensor
is not blocked by a sticker or any other foreign substance.
Turning the screen on
Double-tap the middle of the screen.
• Tapping the top or bottom of the screen may decrease the recognition
rate.
Turning the screen off
Double-tap on an empty space on the Home screen and Lock screen.
You can also double-tap an empty space on the status bar.
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58
Memory card encryption
You can encrypt and protect data saved on the memory card. The
encrypted data in the memory card cannot be accessed from another
device.
1 Tap
Settings General Lock screen & security Encryption
& credentials Encrypt SD card.
2 Read the on-screen overview of memory card encryption and then tap
CONTINUE to continue.
3 Select an option and tap ENCRYPT NOW.
• New data encryption: Encrypt only data that is saved on the
memory card after encryption.
• Full encryption: Encrypt all the data currently saved on the memory
card.
• Exclude media files: Encrypt all files, except for media files such as
music, photos and videos.
• To encrypt the memory card, make sure that a screen lock is set using a
PIN or password.
• Once memory card encryption starts, some functions are not available.
• If the device is turned off while encryption is underway, the encryption
process will fail, and some data may be damaged. Therefore, be sure to
check if the battery level is sufficient before starting encryption.
• Encrypted files are accessible only from the device where the files were
encrypted.
• The encrypted memory card cannot be used on another LG device. To
use the encrypted memory card on another mobile device, format the
card.
• You can activate memory card encryption even when no memory card
is installed into the device. Any memory card that is installed after
encryption will automatically be encrypted.
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59
Taking screenshots
You can take screenshots of the current screen you are viewing.
Via a shortcut
Press and hold the Power/Lock key and the Volume Down (-) key at the
same time for at least two seconds.
• Screenshots can be viewed from the Screenshots folder in the
Gallery.
Via Capture+
On the screen where you want to take a screenshot, drag the status bar
downwards, then tap .
• When the screen is turned off or locked, you can access Capture+ by
pressing the Volume Up (+) key twice. To use this feature, tap
Settings General Shortcuts and turn on Open Capture+.
• See Writing notes on a screenshot for details.
Entering text
Using the Smart keyboard
You can use the Smart keyboard to enter and edit text.
With the Smart keyboard, you can view text as you type without
bothering to alternate between the screen and a conventional keyboard.
This allows you to easily find and correct errors when typing.
Moving the cursor
With the Smart keyboard, you can move the cursor to the exact position
you want. When typing text, touch and hold on the space bar and then
drag left or right.
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60
• This option is available only on the QWERTY keyboard.
Changing the QWERTY keyboard layout
You can add, delete or rearrange keys on the bottom row of the keyboard.
1 Tap
Settings General Language & keyboard On-screen
keyboard LG Keyboard Keyboard height and layout QWERTY
keyboard layout.
You can also tap on the keyboard and tap Keyboard height and
layout QWERTY keyboard layout.
2 Tap a key on the bottom row, then drag it to another position.
• You can select and organise frequently used symbols.
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61
• This option is available on the QWERTY, QWERTZ and AZERTY
keyboards.
• This function may not be supported for some languages.
Customising the keyboard height
You can customise the keyboard height to maximise hand comfort when
typing.
1 Tap
Settings General Language & keyboard On-screen
keyboard LG Keyboard Keyboard height and layout Keyboard
height.
You can also tap on the keyboard and tap Keyboard height and
layout Keyboard height.
2 Adjust the keyboard height.
Selecting a landscape keyboard mode
You can select a landscape keyboard mode from several choices.
1 Tap
Settings General Language & keyboard On-screen
keyboard LG Keyboard Keyboard height and layout Keyboard
type in landscape.
You can also tap on the keyboard and tap Keyboard height and
layout Keyboard type in landscape.
2 Select a keyboard mode.
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62
Splitting the keyboard
You can split the keyboard in half and place each piece on either side of
the screen when the screen is in landscape mode.
To split the keyboard, turn the device horizontally and spread it apart
on both sides with holding the keyboard with two fingers. To attach the
keyboard, close it with pressing with two fingers.
One-handed operation mode
You can move the keyboard to one side of the screen so that you can use
the keyboard with one hand.
1 Tap
Settings General Language & keyboard On-screen
keyboard LG Keyboard Keyboard height and layout Onehanded operation.
You can also tap on the keyboard and tap Keyboard height and
layout One-handed operation.
2 Press the arrow displayed next to the keyboard to move the keyboard
in the direction you want.
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63
Adding languages to the keyboard
You can make additional languages available for keyboard input.
1 Tap
Settings General Language & keyboard On-screen
keyboard LG Keyboard Select languages.
2 Select the languages you want to make available.
Copy and Paste
You can cut or copy text from an app, and then paste the text into the
same app. Or, you can run other apps and paste the text into them.
1 Touch and hold around the text you want to copy or cut.
2 Drag / to specify the area to copy or cut.
3 Select either CUT or COPY.
• Cut or copied text is automatically added to the clipboard.
4 Touch and hold the text input window, then select PASTE.
• If there is no item that has been copied or cut, the PASTE option will
not appear.
Entering text by using voice
On the keyboard, tap .
• To maximise the voice command recognition, speak clearly.
• To enter text with your voice, make sure that your device is connected
to a network.
• To select the language for voice recognition, tap
Languages on the
voice recognition screen.
• This function may be not supported, or the supported languages may
differ depending on the service area.
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64
Clip Tray
If you copy or cut an image or text, it is automatically saved to the clip tray
and can be pasted to any space at any time.
1 On the keyboard, tap .
You can also touch and hold the text input window, then select CLIP
TRAY.
2 Select and paste an item from the clip tray.
• A maximum of 20 items can be saved to the clip tray.
• Tap to lock saved items in order not to delete them, even when
the maximum quantity is exceeded. A maximum of ten items can be
locked. To delete locked items, unlock them first.
• Tap to delete the items saved to the clip tray.
• The clip tray may not be supported by some downloaded apps.
Content sharing
Playing content from another device
You can play photos, videos or songs saved on your device from a TV.
1 Connect the TV and your device to the same Wi-Fi network.
2 While viewing an item in the Gallery or Music app, tap Play on
other device.
3 Select the TV you want to connect to.
• For use with Chromecast, Google Play services should be up to date.
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65
Viewing content from nearby devices
You can view content from various devices, such as a computer, NAS or
mobile device, by using the Gallery or Music app.
Connecting the devices
Connect both your device and a device that support DLNA function to the
same wireless network.
• Make sure that File sharing (DLNA) is activated on both devices.
Searching for nearby devices
You can view a list of DLNA devices on the same network by selecting the
Nearby devices menu in each app.
Use content from nearby devices as if you were using it on your device.
Sending or receiving files
You can share files between your device and another LG device, or a tablet
or computer.
Sending files
From the Gallery or File Manager app, tap
device on the file sharing list.
Basic Functions
Share or
, then select a
66
Receiving files
Drag the status bar downward and tap , then tap File sharing.
Settings
If your device does not support the file sharing feature, tap
Network File sharing SmartShare Beam
.
• Make sure that your device is connected to the same wireless network
as the file transfer target device.
• Make sure that File sharing is activated on both devices.
Do not disturb
You can limit or mute notifications to avoid disturbances for a specific
period of time.
Settings Sound Do not disturb.
Tap
• Mode and select the mode you want:
-- Priority only: Receive sound or vibrate notifications for the selected
apps. Even when Priority only is turned on, alarms still sound.
-- Total silence: Disable both the sound and vibration.
• Select priorities: Receive alarms and the notifications for the selected
apps.
-- App notifications: Select apps to receive the notifications.
-- Calls from: Set up a range of notifications when receiving a call.
-- Repeated calls: Second call from same caller within 15 min is not
silenced.
-- Messages from: Set up a range of notifications when receiving a
message.
• Use Do not disturb: Turn on the Do not disturb feature.
• SCHEDULE: Set the schedule for which you want to turn on the Do
not disturb feature.
• Help: View the help for Do not disturb.
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67
03
Useful Apps
Installing and uninstalling apps
Installing apps
Access an app store to search and download apps.
• You can use SmartWorld, Play Store or the app store provided by your
service provider.
• Some app stores may require you to create an account and sign in.
• Some apps may charge fees.
• If you use mobile data, you may be charged for data usage, depending
on your pricing plan.
• SmartWorld may not be supported depending on the area or service
provider.
Uninstalling apps
Uninstall apps that you no longer use from your device.
Uninstalling with the touch and hold gesture
On the Home screen, touch and hold the app to uninstall, then drag it over
Delete at the top of the screen.
• If apps were uninstalled within 24 hours from now, you can reinstall
them. See App trash for details.
Uninstalling by using the settings menu
Tap
Settings General Apps & notifications App info, select an
app, then tap Uninstall.
• Some apps cannot be uninstalled by users.
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Uninstalling apps from the app store
To uninstall an app, access the app store from which you download the
app and uninstall it.
Installing and uninstalling apps during the
setup
When you turn on the device for the first time, you can download
recommended apps.
You can skip to the next step without installation.
App trash
You can view the uninstalled apps on the Home screen. You can also
reinstall apps which were uninstalled within 24 hours from now.
1 Tap
Management App trash.
You can also touch and hold an empty area of the Home screen, then
tap App trash.
2 Activate the desired function:
• Restore: Reinstall the selected app.
• : Remove the uninstalled apps permanently from the device.
• Uninstalled apps are automatically removed from the device 24 hours
after they were uninstalled. If you want to reinstall the uninstalled apps,
you must download them again from the app store.
• This feature is activated on the default Home screen only. If you
uninstall apps while using the EasyHome screen or other launcher, they
are immediately and permanently removed from the device.
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App Shortcuts
On the Home screen, touch and hold an app icon such as Call, Message,
Camera, Gallery and Settings to display a quick access menu. Use apps
more easily through App Shortcuts.
• Tap to configure the settings for the desired app’s widget.
• Tap to view the information for the desired app.
• This feature is available only on some apps.
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Phone
Voice call
Make a phone call by using one of the available methods, such as manually
entering a phone number and making a call from the contact list or the
list of recent calls.
Making a call from the keypad
Dial.
1 Tap
2 Make a call by using a method of your choice:
• Enter a phone number and tap .
• Touch and hold a speed dial number.
• Search for a contact by tapping the initial letter of a contact name
in the contact list, and then tap .
• To enter "+" when making an international call, touch and hold number
0.
• See Adding contacts for details on how to add phone numbers to the
speed dial list.
Making a call from the contact list
Contacts.
1 Tap
2 From the contact list, select a contact and tap
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Answering a call
To answer a call, drag on the incoming call screen.
• When the stereo headset is connected, you can make calls by using the
call/end button on the headset.
Settings
• To end a call without turning off the screen, tap
Network Call Answer and end calls and then activate End call
with the Power key.
Rejecting a call
To reject an incoming call, drag across the incoming call screen.
• To send a rejection message, drag the rejection message option
across the screen.
Settings Network Call
• To add or edit a rejection message, tap
Call blocking & Decline with message Decline with message.
• When a call is coming in, press the Volume Up (+), Volume Down (-) or
Power/Lock key to mute ringtone or vibration, or to hold the call.
Checking an incoming call while using an app
When a call comes in while using an app, a pop-up notification can be
displayed at the top of the screen. You can receive the call, reject the call,
or send message from the pop-up screen.
• Tap
Settings Network Call Additional settings Incoming
voice call pop-up and then select the desired way you would like to
display the incoming call while using an app.
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Viewing missed calls
If there is a missed call, the status bar at the top of the screen displays .
To view missed call details, drag the status bar downwards. You can also
Call logs.
tap
Functions accessible during a call
During a call, you can access a variety of functions by tapping the
on-screen buttons:
• Contacts: View the contact list during a call.
• Hold: Hold a call.
• Dialpad: Display or hide the dial pad.
• Speaker: Turn on the speakerphone function.
• Mute: Mute your voice so that your voice cannot be heard by the other
party.
• Bluetooth: Switch the call to a Bluetooth device that is paired and
connected.
: End a call.
•
• : Access additional call options.
• Available settings items may vary depending on the area or service
provider.
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Making a three-way calling
You can make a call to another contact during a call.
1 During a call, tap Add call.
2 Enter a phone number and tap .
• The two calls are displayed on the screen at the same time, and the
first call is put on hold.
3 To start a conference call, tap Merge calls.
• You may be charged a fee for each call. Consult with your service
provider for more information.
Viewing call records
To view recent call records, tap
Call logs. Then, you can use the
following functions:
• To view detailed call records, select a contact. To make a call to the
selected contact, tap .
Delete.
• To delete call records, tap
• The displayed call duration may differ from the call charge. Consult with
your service provider for more information.
• The deleted call history can not be restored.
• Pinch two fingers or spread your fingers apart to adjust the font size of
call logs or contacts.
Configuring call options
You can configure various call options.
1 Tap
2 Tap
Dial or Call logs.
Call settings and then configure the options to suit your
preferences.
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Messaging
Sending a message
You can create and send messages to your contacts using the Messaging
app.
• Sending messages abroad may incur additional charges. Consult with
your service provider for more information.
.
1 Tap
.
2 Tap or
3 Specify a recipient and create a message.
• To use multimedia options, tap .
• To access optional menu items, tap .
4 Tap
to send the message.
Reading a message
You can view exchanged messages organised by contact.
.
1 Tap
2 Select a contact from the message list.
Configuring messaging settings
You can change messaging settings to suit your preferences.
1 Tap
2 Tap
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Settings from the message list.
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Camera
Starting the camera
You can take a photo or record a video to cherish all of your memorable
moments.
.
Tap
• Before taking a photo or recording a video, wipe the camera lens with a
soft cloth.
• Be careful not to stain the camera lens with your fingers or other
foreign substance.
• Images included in this user guide may be different from the actual
device.
• Photos and videos can be viewed or edited from the Gallery. See Gallery
overview for details.
Changing the camera mode
You can select a camera mode that suits your environment to take a
photo or record a video easily and conveniently.
MODE, then select the desired mode.
Tap
• Press and hold the Mode icon and drag it to the desired location to
change the mode order.
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Auto mode
You can take photos or record videos by selecting a variety of camera
modes and options.
, then tap MODE Auto ( A ).
1 Tap
2 To take a photo, tap . To record a video, tap .
Turn the flash on
or off.
Switch between
front and rear
cameras.
Apply a film filter
effect.
Select a camera
mode.
Change the
camera angle.
Start the Gallery.
Take photos.
Record videos.
Change the
camera options.
Taking a photo
1 Select a camera mode and tap the subject to focus the camera on.
2 Tap to take a photo.
• When the screen is turned off or locked, start the camera by pressing
the Volume Down (-) key twice. Tap
Settings General
Shortcuts and then tap Open Camera
to activate it.
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Recording a video
1 Select a camera mode and tap the subject to focus the camera on.
2 Tap .
• To take a photo while recording a video, tap .
• To pause the video recording, tap . To resume the video recording,
tap .
• While recording a video, you may spread or pinch two fingers to
zoom in or out.
• While recording a video, you may tap the desired area to adjust the
brightness.
3 Tap
to end the video recording.
• To check the aspect ratio before recording a video, press and hold
.
Customising the camera options
You can customise a variety of camera options to suit your preferences.
Tap on the screen.
• Available options vary depending on the selected camera (front or rear
camera) and the selected camera mode.
•
•
•
•
: Take a photo in FullVision.
: Select values for aspect ratio and size for taking photos.
: Select values for resolution and size for recording videos.
: Set the timer to automatically take photos or record videos after a
specified period of time.
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HDR
Obtain photos in vivid colours and get compensated
effects even when they are taken against the light.
These functions are provided by the high dynamic range
(HDR) technology equipped in the camera.
Cheese shutter
Take photos with voice commands.
Tag locations
Save the image with GPS location data.
Grid
Display guide grids so that you can take photos or
record videos based on the horizontal and vertical
reference lines.
Storage
Select if you want to store the pictures and videos
in the Internal storage or SD card. (Available when a
memory card is inserted.)
Help
Provide Help for each camera menu.
Additional options on the front camera
Selfie shot
Take a selfie by selecting its option between Gesture
shot and Auto shot.
Save as flipped
Save as flipped images after taking selfies.
Various camera modes
Food
You can take a photo or record a video with adjusting the colour slide bar
and white balance.
, then tap MODE
1 Tap
To
take
a
photo,
tap .
2
.
• Drag the colour slide bar on the screen to adjust the white balance
and select the best colour.
• If the slide bar is not displayed, tap to adjust the white balance.
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YouTube Live
You can record a video and directly upload to YouTube.
1 Tap
2 Tap
, then tap MODE
.
and record a video.
To use this feature, you need to verify your phone number.
• YouTube Live is available only when your device is connected to the
Internet. If you use mobile data, you may be charged for data usage,
depending on your pricing plan.
Flash Jump-Cut
You can create a GIF by taking photos at an regular interval.
See Flash Jump-Cut for details.
Portrait
You can take sharp portrait by applying camera lens blur effect.
See Portrait for details.
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AI CAM
You can effectively take photos or record videos since the camera
recognises the object when taking a photo or recording a video.
See AI CAM for details.
Burst shot
You can take continuous shots of photos to create moving pictures.
In the Auto mode, touch and hold .
• Continuous shots are taken at a fast speed while is held down.
Other useful features in the Camera app
Auto-Exposure/Auto-Focus lock
You can fix the current exposure level and focus position by touching and
holding the screen in the Auto mode. To turn off the feature, tap a blank
area on the screen.
• This feature is available only in specific modes.
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Switching between cameras
You can switch between the front and rear cameras to suit your
environment.
On the camera screen, tap or drag the screen in any direction to switch
between the front and rear cameras.
• Use the front camera to take selfies. See Selfie shot for details.
Zoom in or out
You can use zoom in or out on the camera screen while taking a photo or
recording a video.
• On the camera screen, pinch or spread two fingers to zoom in or out,
then use the displayed +/- slide bar.
• You can also drag the button up or down. This feature is available
only in specific modes.
• The zoom feature is not available when using the front camera in selfie
mode.
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Selfie shot
You can use the front camera to view your face on the screen and take
selfies.
Gesture shot
You can take selfies by using gestures.
Show your palm to the front camera and then clench your fist.
You can also clench your fist and then open it towards the front camera.
• In three seconds, a photo is taken.
• To use this feature, switch to the front camera mode, then tap
Selfie shot Gesture shot.
• Make sure that your palm and fist are within the reference line so that
the camera can detect them.
• This feature may not be available while using some of the camera
features.
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Auto shot
You can use the face detection feature to take selfies easily and
conveniently. You can set the device so that, when you look at the screen,
the front camera detects your face and takes a selfie automatically.
• The white coloured guide frame appears when the front camera
detects your face. If the subject within the guide frame stops moving,
the guide frame colour turns yellow, then the camera takes a photo.
• Tap
Selfie shot Auto shot to enable the Auto shot feature.
Interval shot
You can take selfies at an interval.
While using the front camera, you can show your palm to the camera,
then clench your fist twice quickly.
• Four photos are taken at regular intervals after a timer delay of three
seconds.
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Save as flipped
Before taking a photo with the front camera, tap
The image is flipped horizontally.
Save as flipped.
• When using the front camera, you can change how selfies are taken in
the camera options. See Customising the camera options for details.
quick share
You can share a photo or video to the app you want immediately after
taking it.
, then take a photo or record a video.
1 Tap
2 Tap the app icon that appears on the screen to share it using that app.
You can also swipe the icon towards the opposite direction to see
what other apps you can use to share your photos and videos.
quick share icon
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• The app displayed by the quick share icon may vary, depending on the
type and frequency of access to the apps installed on the device.
• This feature is available only in specific modes.
Gallery
Gallery overview
You can view and manage photos and videos saved on your device.
1 Tap
.
• Saved photos and videos are displayed by folder.
2 Tap a folder and select a file.
• View the selected file in full-screen mode.
• While viewing a photo, swipe left or right to view the previous or
next photo.
• While viewing a video, swipe left or right to rewind or fast-forward
the video.
• When you take a photo by using the AI CAM feature, a Tag folder
is created under the Album tab of the Gallery app. The photos are
automatically classified by tags under the Tag folder.
• You can view the photos or videos organised by year, month or day
in the Photos tab.
• To view photos by location at which the photo was taken, tap
Tag locations, then tap
. The photos are automatically
grouped by location under the Memory tab of the Gallery app.
• Some file formats may not be supported, depending on the installed
software.
• Some files may not be opened due to encoding.
• Files that exceed the size limit may cause an error.
• You need to activate the GPS feature to create Memory albums.
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Viewing photos
Start Google Lens.
Back to the
previous screen.
Add to or remove
from your favorites.
Access additional
options.
Start the camera.
Write a memo on a
photo.
Delete images.
Edit images.
Share images.
• To display the menu items, gently tap the screen. To hide the menu
items, tap the screen again.
Writing a memo on the photo
1 While viewing a photo, tap .
2 Write a memo on the photo and tap SAVE.
• The memo is applied to the photo.
• Some photos may not support the photo memo feature.
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Editing photos
1 While viewing a photo, tap .
2 Use a variety of effects and tools to edit the photo.
Playing a video
Open with QSlide.
Pause or play the
video.
Rewind the video.
Choose screen
ratio.
DTS:X 3D Surround
Access additional
options.
Fast-forward the
video.
Lock or unlock the
screen.
Edit the video.
Making a GIF file.
• To adjust the sound volume, drag the right side of the video screen up
or down.
• To adjust the screen brightness, drag the left side of the screen up or
down.
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Editing videos
1 While viewing a video, tap .
2 Use a variety of effects and edit tools to edit the video.
Adjust the
resolution.
Revert the edit.
Automatically
create a 15 sec,
30 sec or 60 sec
video clip.
Create a movie using
various effects.
Launch the
KineMaster video
editor.
Select a section to
change the play
speed.
Adjust the video
duration.
3 Tap SAVE to save changes.
Creating a movie
You can create a new movie by putting images and videos together.
See Creating a movie for details.
Making a GIF
You can easily make a GIF file using recorded video.
See Making a GIF for details.
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Deleting files
You can delete files by using one of the following options:
• Touch and hold a file from the file list, then tap Delete.
• Tap from the file list and delete the desired files.
• Deleted files are automatically moved to Trash and they can be
restored to the Gallery within 7 days.
• Tap to completely delete the files. In this case, the files cannot be
restored.
Sharing files
You can share files by using one of the following options:
• While viewing a photo, tap to share the file by using the method
you want.
Share to share the file by using the method
• While viewing a video,
you want.
• Tap from the file list to select files and share them using the method
you want.
Contacts
Contacts overview
You can save and manage contacts.
Essentials Contacts.
Tap
Adding contacts
Adding new contacts
1 On the contact list screen, tap .
2 Enter contact details and tap SAVE.
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Importing contacts
You can import contacts from another storage device.
1 On the contact list screen, tap Manage contacts Import.
2 Select the source and target locations of the contact you want to
import, and then tap OK.
3 Select the contacts and tap IMPORT.
Adding contacts to the speed dial list
1 On the contact list screen, tap Speed dial.
2 Tap Add contact from a speed dial number.
3 Select a contact.
• While adding a new contact, tap
to add a speed dial number.
Searching for contacts
You can search for contacts by using one of the following options:
• Tap from the top of the contacts list and then enter the contact
information or phone number.
• Scroll the contact list up or down.
• From the index of the contact list screen, tap the initial letter of a
contact.
• Tap from the top of the contacts list and then enter the contact
information or phone number to display all search details from call logs,
contacts and groups.
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Contacts list
Editing contacts
1 On the contact list screen, select a contact.
2 On the contact detail screen, tap and edit details.
3 Tap SAVE to save changes.
Deleting contacts
You can delete contacts by using one of the following options:
• On the contact list screen, touch and hold a contact you want to
delete, then tap Delete contact.
Delete on the contact list screen.
• Tap
• Deleted contacts may not be restored.
Adding favourites
You can register frequently used contacts as favourites.
1 On the contact list screen, select a contact.
2 On the contact detail screen, tap .
Creating groups
1 On the contacts group list, tap .
2 Enter a new group name.
3 Tap Add members, select contacts, then tap ADD.
4 Tap SAVE to save the new group.
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QuickMemo+
QuickMemo+ overview
You can make creative notes by using a variety of options on this
advanced notepad feature, such as image management and screenshots,
which are not supported by the conventional notepad.
Creating a note
1 Tap
2 Tap
•
•
•
•
•
•
•
•
QuickMemo+.
to create a note.
: Save a note.
: Undo the previous edit.
: Redo the recently deleted edits.
: Enter a note by using the keypad.
: Write notes by hand.
: Erase handwritten notes.
: Zoom in or out, rotate or erase the parts of a handwritten note.
: Access additional options.
3 Tap
to save the note.
Writing notes on a photo
1 Tap
2 Tap
QuickMemo+.
to take a photo, then tap OK.
• The photo is automatically attached into the notepad.
3 Tap
or to write notes on the photo.
• Write notes by hand on the photo.
• Enter text below the photo.
4 Tap
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Writing notes on a screenshot
1 While viewing the screen you want to capture, drag the status bar
downwards and then tap .
• The screenshot appears as the notepad background theme. Memo
tools appear at the top of the screen.
2 Crop the image (if necessary) and take notes as desired.
• Write notes by hand on the photo.
3 Tap
and save the notes to the location you want.
• Saved notes can be viewed in either QuickMemo+ or Gallery.
• To save notes in the same location all the time, select the Use as
default app checkbox and select an app.
• You can capture the entire screen by using the scroll capture feature.
• While using an app such as Message and Chrome, drag the notifications
panel downwards and then tap Capture+ Extended to capture the
entire screen you are currently viewing as a single file.
• This feature is available only on some apps that support the scroll
capture feature.
• Pinch two fingers or spread your fingers apart to change the memo
layout.
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Clock
Alarm
You can set an alarm to trigger it at a specified time.
Clock Alarm.
1 Tap
Tap
to
add a new alarm.
2
3 Configure the alarm settings and tap SAVE.
• If you select a previously set alarm, you can edit the alarm.
• To delete an alarm, tap at the top of the screen. You can also touch
and hold the alarm.
World clock
You can view the current time in cities around the world.
1 Tap
2 Tap
Clock World clock.
and add a city.
Timer
You can set the timer to trigger an alarm after a specified period of time.
Clock Timer.
1 Tap
Set
the
time
and tap Start.
2
• To suspend the timer, tap Pause. To resume the timer, tap Resume.
3 Tap Stop to stop the timer alarm.
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Stopwatch
You can use the stopwatch to record a lap time.
Clock Stopwatch.
1 Tap
2 Tap Start to initiate the stopwatch.
• To record a lap time, tap Lap.
3 Tap Pause to suspend the stopwatch.
• To resume the stopwatch, tap Resume.
• To clear all the records and restart the stopwatch, tap Reset.
Calendar
Calendar overview
You can use the calendar to manage events and tasks.
Adding events
Essentials Calendar.
1 Tap
2 Select a date and then tap .
3 Enter event details and tap SAVE.
Syncing events
Tap
Calendars to sync, and select a calendar to sync.
• When your events are saved from the device to your Google account,
they are automatically synced with the Google Calendar, too. Then, you
can sync other devices with the Google Calendar in order to make those
devices have the same events that your device has and to manage your
events on those devices.
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Tasks
You can register tasks to your device to easily manage schedules.
Essentials Tasks.
1 Tap
2 Tap to add a task.
3 Enter task details and then tap SAVE.
Music
You can play and manage songs or music albums.
Essentials Music.
1 Tap
2 Select a category.
3 Select a music file.
Play music with the
camera flash blinking to
the beat.
Back to the previous
screen.
Set sound effects.
Access additional options.
Switch to the playlist.
Tap to play from the
beginning of the current
file / Double-tap to play
the previous file / Touch
and hold to rewind.
Play in random order.
Adjust the sound volume.
Pause or play.
Tap to play the next file /
Touch and hold to fast
forward.
Select a repeat mode.
Change pitch and speed.
Add to or delete from your
favourites.
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• Some file formats may not be supported, depending on the installed
software.
• Files that exceed the size limit may cause an error.
• Music files may be protected by international copyright owners or
copyright laws. You may have to obtain legal permission before copying
a music file. To download or copy a music file, first check the copyright
law for the relevant country.
Calculator
You can use two types of calculators: the simple calculator and the
scientific calculator.
Essentials Calculator.
1 Tap
2 Use the keypad to make a calculation.
• To restart a calculation, touch and hold the
button.
E-mail
Use the Email application to send and receive emails from your webmail or
other accounts, using POP3 or IMAP, or access your Exchange account for
your corporate email needs.
Set up E-mail account
Your phone supports several types of email accounts and allows you to
have multiple email accounts set up at one time.
Before setting up an email account, make sure you have the username
(user ID), password, server name, etc., so you can get set up successfully.
Essentials E-mail.
1 Tap
2 Follow the onscreen instructions to set up your email account.
• The email account is set up and you will begin receiving email.
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Audio Recorder
You can record and save your voice or others’ voices from important
events. Recorded voice files can be played back or shared.
1 Tap
Essentials Audio Recorder.
Add tags Add under Event. Then, add an
• To add an event, tap
event to the desired date.
Add tags Add
• To save the recording’s location details, tap
under Location.
2 Tap .
• To pause recording, tap
.
3 Tap
to end the recording.
• The file is saved automatically and the recorded files screen appears.
4 Tap
to play the recorded voice.
• Tap to view the recorded files. You can play a recorded voice file from
the list.
FM Radio
You can listen to FM radio.
Essentials FM Radio.
Tap
• To use this app, first connect earphones to the device. The earphones
function as the radio antenna.
• This function may not be supported depending on the area.
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Update centre
You can check and install the latest version of the app or software
provided by LG.
Management Update centre.
Tap
File Manager
You can view and manage files saved on your device.
1 Tap
2 Tap
Management File Manager.
and select the desired storage location.
Smart Doctor
You can use Smart Doctor to diagnose the device’s condition and optimise
it.
Management Smart Doctor.
Tap
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LG Mobile Switch
Easily transfer data from a used device to a new device via LG Mobile
Switch.
1 Tap
Management LG Mobile Switch.
You can also tap
Settings General Backup LG Mobile
Switch.
2 Follow the on-screen instructions to select a desired method for
transfer.
• Data in a Google Account will not be backed up. When you synchronise
your Google Account, Google apps, Google contacts, Google Calendar,
Google memo app data and apps downloaded from the Play Store are
stored on the Drive app automatically.
• Fully charge the battery before transferring data to avoid unintentional
powering off during the process.
SmartWorld
You can download a variety of games, audio content, apps and fonts
provided by LG Electronics. Customise your device to suit your preferences
by using Home themes and fonts.
• If you use mobile data, you may be charged for data usage depending
on your pricing plan.
• This feature may not be supported depending on the area or service
provider.
Services SmartWorld.
1 Tap
2 Tap LG Account, then sign in.
3 Select and download the desired content items.
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RemoteCall Service
Your device can be remotely diagnosed for resolving issues. First, make a
phone call to an LG Customer Service Centre as follows:
• To use this function, first you must agree to usage of the function.
• If you use mobile data, you may be charged for data usage depending
on your pricing plan.
Services RemoteCall Service.
1 Tap
Connect
a call to an LG Customer Service Centre.
2
3 After the call connects, follow the service associate’s instructions to
enter a six-digit access number.
• Your device is remotely connected and the remote support service
starts.
Cell Broadcast
You can view real-time text broadcasts on emergency situations, such as
typhoons, floods and earthquakes.
Services Cell Broadcast.
Tap
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Google apps
You can use Google apps by setting a Google Account. The Google
Account registration window appears automatically when you use a
Google app for the first time. If you do not have a Google Account, create
one from your device. For details on how to use an app, see the Help in
the app.
• Some apps may not work depending on the area or service provider.
Chrome
A fast, simple, and secure web browser, built for the modern web.
Docs
Docs is a collaborative, word-processing tool that powers productivity. Use
Docs to create, edit and work together in real-time.
Drive
Drive is a file storage and sharing app that makes it easy to find, share and
collaborate on work projects from anywhere, instantly.
Duo
Make simple, high quality video calls to your friends and family on Android
phones and iPhones.
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Gmail
Gmail is an easy to use mail app that keeps your messages safe, makes
your inbox smarter, and helps you stay organised.
Google
The Google app keeps you in the know about the things you care about.
Find quick answers, explore your interests, and get a feed of stories and
updates on topics that matter to you.
Keep notes
Create, edit, and share you text and photo notes with Google Account.
Maps
Going somewhere? Go with Maps, the app you can rely on for real-time
GPS navigation, traffic, transit, and details about millions of places, such as
reviews and popular times.
Photos
Home for all your photos and videos, automatically organised so you can
share and save what matters.
Play Movies & TV
Use your Google Account to rent or purchase movies. Purchase content
and play it anywhere.
Play Music
Purchase music from the Play Store. Play music saved on your device.
Useful Apps
105
Sheets
Sheets is a collaborative spreadsheet processing tool that powers
productivity. Use Sheets to import, organise and analyse information
together in real-time.
Slides
Google Slides is a collaborative presentation creation tool that powers
productivity. Use Slides to organise information, present results, and make
decisions together in real-time.
YouTube
Watch your favorite channels, listen to music you love, and upload videos
to share with people around the world.
Google Assistant
Your device has the Google Assistant built-in. Find answers and get things
done while on-the-go. To get started, just tap the Google Assistant button
on the side of the phone or touch and hold the home button of the phone.
• The Google Assistant is not available in certain languages and countries.
Useful Apps
106
04
Settings
Settings
You can customise the device settings in accordance with your
preferences.
Settings.
Tap
• Tap and enter a keyword in the search box to access a setting item.
• Tap to change the view mode. This user guide assumes that you are
using the Tab view.
Network
Dual SIM card
You can configure Dual SIM settings.
1 On the settings screen, tap Network Dual SIM card.
2 Customise the following functions:
• SIM card 1: Change the name and icon of the SIM card 1.
• SIM card 2: Change the name and icon of the SIM card 2.
• SIM card colour theme: Change the colour themes for the SIM
cards.
• Cost save mode: Activate or deactivate the cost save mode. In the
cost save mode, if you make a call to a contact to which a specific
SIM is assigned, this SIM is used for the call even if the other SIM is
active, for example, it is using mobile data.
• Mobile data: Select a SIM card you want to use for mobile data
service. You can also turn off this function.
Settings
108
• Data roaming: Select this option to enable the device to use mobile
data when you are roaming outside your home network area.
• Mobile data during calls: Access mobile data using the nondefault
data SIM card temporarily during an HD voice call with the same
card.
Wi-Fi
You can connect to nearby devices over a Wi-Fi network.
Connecting to a Wi-Fi network
1 On the settings screen, tap Network Wi-Fi.
2 Tap to activate it.
• Available Wi-Fi networks appear automatically.
3
Select a network.
• You may need to enter the network's Wi-Fi password.
• The device skips this process for previously accessed Wi-Fi
networks. If you do not want to automatically connect to a certain
Wi-Fi network, tap the network and then tap FORGET.
Wi-Fi network settings
On the settings screen, tap Network Wi-Fi.
• Switch to mobile data: If the mobile data connection function is
activated but the device cannot connect to the Internet via Wi-Fi
connection, the device automatically connects to the Internet via the
mobile data connection.
• This feature depends on the service provider.
•
: Customise Wi-Fi network settings.
Settings
109
Wi-Fi Direct
You can connect your device to other devices that support Wi-Fi Direct to
share data directly with them. You do not need an access point. You can
connect with more than two devices by using Wi-Fi Direct.
1 On the settings screen, tap Network Wi-Fi
Advanced Wi-Fi
Wi-Fi Direct.
• Nearby devices that support Wi-Fi Direct automatically appear.
2 Select a device.
• Connection occurs when the device accepts the connection request.
• The battery may drain faster when using Wi-Fi Direct.
Settings
110
Bluetooth
You can connect your device to nearby devices that support Bluetooth to
exchange data with them. Connect your device to a Bluetooth headset
and a keyboard. This makes it easier to control the device.
Pairing with another device
1 On the settings screen, tap Network
2 Tap to activate it.
Bluetooth.
• Available devices appear automatically.
• To refresh the device list, tap .
• Only devices set as visible are displayed on the list.
3 Select a device from the list.
4 Follow the on-screen instructions to perform authentication.
• This step is skipped for previously accessed devices.
Sending data via Bluetooth
1 Select a file.
• You can send multimedia files or contacts.
Bluetooth.
2 Tap
3 Select a target device for the file.
• The file is sent as soon as the target device accepts it.
• File sharing processes may differ, depending on the file.
Settings
111
Mobile data
You can turn mobile data on and off. You can also manage mobile data
usage.
Turning on mobile data
1 On the settings screen, tap Network
2 Tap to activate it.
Mobile data.
Customising mobile data settings
1 On the settings screen, tap Network Mobile data.
2 Customise the following settings:
• Mobile data: Set to use data connections on mobile networks.
• Limit mobile data usage: Set a limit for mobile data usage to block
mobile data if the limit is reached.
• : Customise mobile data settings.
Call
You can customise call settings, such as voice call and international call
options.
• Some features may not be supported depending on the area or service
provider.
1 On the settings screen, tap Network Call.
2 Customise the settings.
Settings
112
Tethering
USB tethering
You can connect the device to another device via USB and share mobile
data.
1 Connect your device and other devices via USB cable.
2 On the settings screen, tap Network Tethering USB tethering
and then tap
to activate it.
• This option uses mobile data and may incur data usage fees, depending
on your pricing plan. Consult with your service provider for more
information.
• When connecting to a computer, download the USB driver from
www.lg.com and install it on the computer.
• You cannot send or receive files between your device and a computer
while USB tethering is turned on. Turn off USB tethering to send or
receive files.
• Operating systems that support tethering are Window XP or higher, or
Linux.
Settings
113
Wi-Fi hotspot
You can set the device as a wireless router so that other devices can
connect to the Internet by using your device’s mobile data.
1 On the settings screen, tap Network Tethering Wi-Fi hotspot
and then tap
to activate it.
2 Tap Set up Wi-Fi hotspot, and enter the Wi-Fi name (SSID) and
password.
3 Turn on Wi-Fi on the other device, and select the name of the device
network on the Wi-Fi list.
4 Enter the network password.
• This option uses mobile data and may incur data usage fees, depending
on your pricing plan. Consult with your service provider for more
information.
• More information is available at this web site:
http://www.android.com/tether#wifi
Wi-Fi hotspot turn off timer
When the Wi-Fi hotspot has not been used for a specific period of time,
it is automatically disconnected. You can set the time for automatic
disconnection.
Settings
114
Bluetooth tethering
A Bluetooth-connected device can connect to the Internet by using your
device’s mobile data.
1 On the settings screen, tap Network Tethering Bluetooth
tethering and then tap
to activate it.
2 Turn on Bluetooth on both devices and pair them.
• This option uses mobile data and may incur data usage fees, depending
on your pricing plan. Consult with your service provider for more
information.
• More information is available at this web site:
http://www.android.com/tether#Bluetooth_tethering
Help
You can view help on using tethering and hotspots.
On the settings screen, tap Network Tethering Help.
Sharing panel
You can share contents from Gallery, Music and File Manager with nearby
devices. Also you can share content with specific people in apps that work
with Google Direct Share.
1 On the settings screen, tap Network Sharing panel.
2 Tap to deactivate each option.
Settings
115
File sharing
You can send and receive files between your device and other LG devices
or tablets.
1 On the settings screen, tap Network File sharing.
2 Customise the following settings:
• Q60: Change the device name.
• Save to: Set the destination folder to save files sent from other
devices in.
• File sharing: Permit receipt of files sent from other devices.
• SmartShare Beam: Share files with other devices via SmartShare
Beam.
• Help: You can view help on sharing files.
Media server
You can share media content on your device with nearby devices that
support DLNA.
1 On the settings screen, tap Network Media server.
2 Customise the following settings:
• Content sharing: Share content on your device with nearby devices.
• Q60: Set your device's name.
• Content to share: Select the type of media content to share with
other devices.
• Allowed devices: View a list of devices permitted to access content
on your device.
• Not-allowed devices: View a list of devices not permitted to access
content on your device.
Settings
116
LG AirDrive
You can use your LG account to manage files saved on the device from a
computer. You do not need a USB connection.
1 On the settings screen, tap Network LG AirDrive.
2 Use a single LG account to sign in to LG Bridge on the computer and
LG AirDrive on the device.
• LG Bridge software can be downloaded from www.lg.com.
3 Manage files on the device from the computer.
Printing
You can connect your device to a Bluetooth printer and print photos or
documents saved on the device.
1 On the settings screen, tap Network Printing.
• If the desired printer is not in the list, install the printer driver from the
app store.
2 Tap to activate it.
3 Select a printer from the printer list screen.
Add printer.
• To add a printer, tap
Search.
• To search for a printer name, tap
Settings from the printer list screen.
• Tap
4 Select a file and tap
Print.
• The document prints.
• If you do not have a Google Account, tap ADD ACCOUNT to create an
account.
Settings
117
Airplane mode
You can turn off the call and mobile data functions. When this mode is
on, functions that do not involve data, such as games and music playback,
remain available.
1 On the settings screen, tap Network Airplane mode.
2 Tap TURN ON in the confirmation screen.
Mobile networks
You can customise the mobile networks settings.
1 On the settings screen, tap Network Mobile networks.
2 Customise the following settings:
• Network mode: Select a network type.
• Access Point Names: View or change the access point for using
mobile data services. To change the access point, select a choice
from the access point list.
• Network operators: Search for network operators and connect
automatically to a network.
Settings
118
VPN
You can connect to a safe virtual network, such as an intranet. You can
also manage connected virtual private networks.
Adding VPN
1 On the settings screen, tap Network
2 Tap .
VPN.
• This feature is available only when the screen lock is activated. If the
screen lock is deactivated, a notification screen appears. Tap CHANGE
from the notification screen to activate the screen lock. See Setting a
screen lock for details.
3 Enter VPN details and tap SAVE.
Configuring VPN settings
1 Tap a VPN from the VPNS list.
2 Enter the VPN user account details and tap CONNECT.
• To save the account details, select the Save account information
checkbox.
Private DNS
You can configure the Private DNS (Domain Name System) options.
1 On the settings screen, tap Network Private DNS.
2 Select the desired option and tap SAVE.
Settings
119
Sound
You can customise sound, vibrate and notification settings.
On the settings screen, tap Sound and customise the following settings:
• Sound profile: Change the sound mode to Sound, Vibrate only, or
Silent.
• Volume: Adjust the sound volume for various items.
• SIM1 ringtone/SIM2 ringtone: Select a ringtone for incoming calls.
Add or delete ringtones.
• Ringtone ID: Create a ringtone for an incoming call from a particular
contact.
• Ring with vibration: Set the device to vibrate and play a ringtone
simultaneously.
• Flash alert for incoming call: Set the flash to blink according to LG
ringtone.
• SIM1 notification sound/SIM2 notification sound: Select a
notification ringtone. Set music saved on the device as a notification
ringtone.
• Do not disturb: Set the time, range and app type to receive
notification messages. Receive notification messages only on particular
days of the week.
• Sound quality and effects: Use the function to set the sound quality
and effects while playing a song or video.
-- Volume: Adjust the sound volume for various items.
-- Normalize volume: Use the function to normalise the volumes of
different sound sources.
-- Equalizer: Use the function to adjust the equalizer settings.
-- DTS:X 3D Surround: Use the function to play music or video in
three-dimensional, immersive and vivid sound when earphones,
speaker or other external audio devices are connected. See DTS:X 3D
Surround for details.
Settings
120
• SIM1 vibration type/SIM2 vibration type: You can select the type of
vibration when receiving calls.
• Dialing keypad sound: Select the keypad sound effect.
• LG Keyboard sound: Select LG keyboard sound effect.
• Touch sound: Select a sound effect for tapping an item.
• Screen lock sound: Select a sound effect when the screen is locked or
unlocked.
Display
You can customise detailed settings for each screen type.
On the settings screen, tap Display and customise the following settings:
• Home screen: Customise settings for the Home screen. See Home
screen settings for details.
• Wallpaper & theme: Select a screen wallpaper, theme, and icons for
your device.
• Font: Change the font size, bold text or type.
• New Second Screen: Select how the status bar and app corners will look.
• Home touch buttons: Rearrange Home touch buttons or change their
background colours.
• App scaling: Adjust the screen size of apps.
• Display size: Set the items on the screen to a size easy for you to see.
Some items may change position.
• Comfort view: Set the device to reduce amount of blue light on screen
to reduce eye strain.
• Brightness: Use the slide bar to change the device's screen brightness.
To automatically adjust screen brightness according to ambient light
intensity, tap the Auto switch.
• Auto: Set the device so that the screen brightness is automatically
adjusted in accordance with the ambient light intensity.
• Auto-rotate screen: Automatically rotate the screen according to the
device's orientation.
Settings
121
• Screen timeout: Automatically turn off the screen when the device is
left idle for a specified period of time.
• Screen saver: Display a screen saver when the device is connected to
the holder or charger. Select a screen saver type to display.
• Mini view: Make the screen size smaller to conveniently use the device
with one hand. Drag the Home touch button at the bottom of the
screen to the left or right.
General
Lock screen & security
You can customise lock screen and security settings.
• Google Play Protect: Scan your device daily for potentially harmful
apps.
• Find My Device: Remotely track the device location. You can also
protect your data securely if you lost your device.
• Security update: Check for software update and configure automatic
installation settings.
• Select screen lock: Select the desired screen lock method. See Setting
a screen lock for details.
• Customise Lock screen: Change the information displayed on the
locked screen.
• Secure lock settings: Change the secure lock settings.
• Fingerprints: Use your fingerprint to unlock the screen or content. See
Fingerprint recognition overview for details.
• Content lock: Allow you to set a lock type (password or pattern) for
your QuickMemo+ memos.
• Location: You can customise how your location information is used by
particular apps.
• Encryption & credentials: Configure the settings for SD card
encryption and credentials.
Settings
122
•
•
•
•
•
•
-- Encrypt SD card: Encrypt the memory card to prevent use on
another device. See Memory card encryption for details.
-- Secure start-up: Protect your device with a lock when it powers on.
See Secure start-up settings for details.
-- Credential protection: View the type of the storage where the
security certificate will be saved.
-- Trusted credentials: View your system’s root CA certificates and
user-installed CA certificates.
-- User credentials: View and change secure certificate information
stored on your device.
-- Install from storage: Install a secure certificate from a storage.
-- Clear credentials: Delete user-installed secure certificates and
related credentials.
Set up SIM card lock: Lock or unlock the USIM card, or change the
password (PIN).
Make passwords visible: Enable this option to briefly show each
character of the password as you type it so you can see what you’ve
entered.
Phone administrators: Allow privileges to restrict the control or use of
the device to particular apps.
Trust agents: View and use trust agents installed on the device.
Screen pin: Fix the app screen so that only the currently active app can
be used.
Usage access: View details on usage of apps on the device.
Apps & notifications
You can check a list of installed apps, and configure the settings for
notifications, app permissions, and more.
1 On the settings screen, tap General Apps & notifications.
2 Customise the settings.
Settings
123
Battery
You can view the current battery information or turn on power-saving
mode.
1 On the settings screen, tap General Battery.
2 Customise the following settings:
• Battery usage: View the battery usage details. To view more details,
select a specific item.
• Battery percentage on status bar: Display the remaining battery
level as a percentage on the status bar.
• Adaptive battery: Limit battery for apps you don’t use often by
limiting their activity in the background.
• Background restrictions: Choose apps to save battery by
restricting apps from running in the background.
• Battery saver: Reduce battery consumption by cutting down some
device settings, such as the display brightness, speed and vibration
intensity.
• Power saving exclusions: Select apps to use without any
functional limitation while in power saving or battery optimisation
mode.
Settings
124
Storage
You can view and manage internal storage on the device or storage space
of the memory card.
1 On the settings screen, tap General Storage.
2 Customise the following settings:
• Internal storage: View the total storage space and free space in the
device’s internal storage. View a list of apps in use and the storage
capacity for each app.
• SD card: View the total storage space and free space in the
memory card. This option appears only when a memory card is
inserted. To unmount the memory card, tap .
Accounts
You can add users to share your device and register a cloud account.
1 On the settings screen, tap General Accounts.
2 Customise the settings.
Accessibility
You can manage accessibility plug-ins installed on your device.
1 On the settings screen, tap General Accessibility.
2 Customise the following settings:
• Vision TalkBack: Set the device to notify screen status or actions
via voice.
• Vision Voice notifications: Set the device to read the caller
information via voice.
• Vision Font: Change the font size, bold text or type.
• Vision Display size: Set the items on the screen to a size easy for
you to see. Some items may change position.
• Vision Touch zoom: Zoom in or out by tapping the screen three
times.
Settings
125
• Vision Window zoom: Zoom in or out within a window and invert
the colour.
• Vision Large mouse pointer: Magnify the mouse pointer.
• Vision High contrast screen: Turn the background colour into
black for a high contrast screen.
• Vision Screen colour inversion: Increase the display colour
contrast for people with low vision.
• Vision Screen colour adjustment: Adjust the display colour.
• Vision Grayscale: Switch the screen to grayscale mode.
• Vision End call with the Power key: End a call by pressing the
Power/Lock key.
• Hearing Captions: Turn on the subtitle service when playing
videos for the hearing impaired.
• Hearing Blink LED: Set to turn on LED light for incoming calls and
notifications.
• Hearing Flash alerts: Set the device to notify you with a blinking
light for incoming calls, messages and alarms.
• Hearing Mute all sounds: Mute all sounds and lower volume on
the receiver.
• Hearing Audio channel: Select the audio type.
• Hearing Sound balance: Adjust the audio output balance. Use the
slide bar to change the balance.
• Motor & cognition Touch assistant: Turn on the touch board to
make buttons and gestures easier to use.
• Motor & cognition Touch input: Enter text by touching and
holding the screen or modify it by simply touching the screen.
• Motor & cognition Physical keyboard: Customise the keyboard
settings.
• Motor & cognition Auto mouse click: Automatically click the
mouse pointer in case of no movement.
Settings
126
• Motor & cognition Touch and hold for calls: Answer or decline
calls by touching and holding the call button instead of dragging it.
• Motor & cognition Screen timeout: Turn off the screen
automatically when the device is left idle for a specified period of
time.
• Motor & cognition Touch control areas: Limit the touch area
so that only a particular portion of the screen can be controlled by
touch input.
• Accessibility features shortcut: Quickly access a frequently used
function by tapping three times.
• Auto-rotate screen: Automatically change the screen orientation
according to the physical position of the device.
• Select-to-Speak: Allows you to tap items to hear spoken feedback.
• Switch Access: Create key combinations to control your device.
Google
You can use Google settings to manage your Google apps and account
settings.
On the settings screen, tap General Google.
Smart Doctor
You can use Smart Doctor to diagnose the device’s condition and optimise
it.
On the settings screen, tap General Smart Doctor.
Settings
127
Gaming
You can configure settings for game tools, graphics and battery saving
feature.
to use the game launcher.
• Game Launcher: Tap
to activate this feature. You can launch this
• Game tools: Tap
feature by tapping the game tool icon at the bottom of the screen
while playing games.
• Game graphics: Adjust the game graphics.
• When you change the resolutions on some games, the screen display
feature may not work properly.
• Break time: Reduce the screen brightness and performance whenever
you leave the game running for more than 5 minutes.
Dual App
You can use some apps with two accounts.
1 On the settings screen, tap General Dual App.
2 After reading the disclaimer, tap CONFIRM.
3 In the list of available apps, tap Install to install a copy of a desired app
and follow the on-screen instructions.
Shortcuts
You can customise the shortcut keys settings.
1 On the settings screen, tap General Shortcuts.
2 Customise the following settings.
• View notification panel: Swipe down/up on the fingerprint sensor
for the notification panel.
• Open Camera: Press Power key twice to open Camera.
Settings
128
• Open Capture+: Press Volume Up key twice to open Capture+
when the screen is locked or off.
• Open Camera: Press Volume Down key twice to open Camera
when the screen is locked or off.
• Open Google Assistant: Press the Google Assistant button on the
side of the phone.
• Talk to Google Assistant: Press and hold the Google Assistant
button to quickly talk to your Assistant.
• Show visual snapshot: Press the Google Assistant button twice to
see a snapshot of your day in the Google Assistant app.
KnockON
Double-tap the screen to turn the screen on or off.
See KnockON for details.
Update centre
You can check and install the latest version of the app or software
provided by LG.
1 On the settings screen, tap General Update centre.
2 Customise the following settings:
• App Updates: Check if an app update is available. If available, you
can install the update.
• Software Update: Check if a software update is available. If
available, you can install the update.
Settings
129
Language & keyboard
You can customise language and keyboard settings for your device.
1 On the settings screen, tap General Language & keyboard.
2 Customise the following settings:
• Language: Select a language to apply for the device.
• Default keyboard: View the keyboard currently in use. Select a
keyboard to use when entering text.
• On-screen keyboard: Change the LG keyboard settings or voice
recognition feature of Google Voice.
• Physical keyboard: Select to use the physical keyboard, or check
keyboard shortcut keys.
• Autofill service: Enable this option to enter your information saved
in your account such as password, address, or credit card number
with a single tap. You can also disable this option, use Google
Autocomplete, or add a new service account.
• Text-to-speech output: Configure the settings for text-to-speech
output.
• Pointer speed: Adjust the pointer speed of a mouse or trackpad.
• Reverse mouse buttons: Reverse the right mouse button to
perform primary direct-manipulation actions.
Date & time
You can customise date and time settings for your device.
1 On the settings screen, tap General Date & time.
2 Customise the settings.
Settings
130
Memory
You can view the average amount of memory usage over a certain period
of time and the memory occupied by an app.
1 On the settings screen, tap General Memory.
2 Tap to set a time slot to retrieve data.
Backup
You can back up data saved on your device to another device or account.
1 On the settings screen, tap General Backup.
2 Customise the following settings:
• LG Mobile Switch: Allows you to transfer data from an old LG
device to your new LG device.
• Backup & restore: Back up your device data or restore data to your
device from a backup.
• Resetting your device may delete backup files saved in storage. Make
sure to copy and store the important backup files to your PC.
• Google backup: Change Google drive backup settings. You can also
check the backup account currently used, or add a new backup account.
Settings
131
Restart & reset
You can reset the device including network and app settings.
1 On the settings screen, tap General Restart & reset.
2 Customise the following settings:
• Auto-restart: Automatically restart and optimise the phone at a
to activate this feature. The device automatically
set time. Tap
restarts at a set time and optimise itself. Select a date and time for
restart.
• You can set the device to restart itself once a week. The device
automatically restarts in an hour from the preset time.
• Once the device restarts, notifications and badges are erased. Save
important data before the preset time.
• The Auto-restart feature is not activated in the following situations:
When the screen is turned on, when the device is in use, when the
battery level is 30% or less, when the USIM card is locked, or when the
device lock is activated while turning on the device.
• Network settings reset: Reset Wi-Fi, Bluetooth and other network
settings.
• Reset app preferences: Reset the settings for an app. The data
saved in the app will not be deleted.
• Factory data reset: Reset all settings for the device and delete
data.
• Restarting and resetting your device deletes all data on it. Enter your
device name, Google Account and other initial information again.
Settings
132
About phone
You can view information about your device, such as the name, status,
software details and legal information.
On the settings screen, tap General About phone and view information.
Regulatory & safety
You can view regulatory marks and related information on your device.
On the settings screen, tap General Regulatory & safety.
Settings
133
05
Appendix
LG Language Settings
Select a language to use on your device.
Settings General Language & keyboard Language
• Tap
ADD LANGUAGE, and select a language.
-- Touch and hold and drag it to the top of the language list to set it
as a default language.
LG Bridge
LG Bridge overview
LG Bridge is an app that helps you manage the photos, music, videos
and documents saved on your LG smartphone from your computer
conveniently. You can back up contacts, photos and more to the computer
or update the device software.
• See LG Bridge help for details.
• The supported features may vary depending on the device.
• LG USB driver is a necessary program to connect your LG smartphone
with the computer and is installed when you install LG Bridge.
LG Bridge functions
• Manage the files on the device from a computer via Wi-Fi connection
or mobile data connection.
• Back up data from the device to a computer or restore data from a
computer to the device via USB cable connection.
• Update the device software from a computer via USB cable connection.
Appendix
135
Installing LG Bridge on a computer
1
2
3
4
Go to www.lg.com from your computer.
Select your region.
Click Support Software & Firmware.
Enter the name of your device.
OR
Select by the Product Category.
5 Go to PC Sync LG Bridge to download the setup file.
• Go to Details to view the minimum requirements for installing
LG Bridge.
Phone software update
LG Mobile phone software update from the
Internet
For more information about using this function, please visit
http://www.lg.com/common/index.jsp, select your country and language.
This feature allows you to conveniently update the firmware on your
phone to a newer version from the Internet without needing to visit a
service centre. This feature will only be available if and when LG makes a
newer firmware version available for your device.
Because the mobile phone firmware update requires the user’s full
attention for the duration of the update process, please make sure
you check all instructions and notes that appear at each step before
proceeding. Please note that removing the USB cable during the upgrade
may seriously damage your mobile phone.
• LG reserves the right to make firmware updates available only for
selected models at its own discretion and does not guarantee the
availability of the newer version of the firmware for all handset models.
Appendix
136
LG Mobile Phone software update via Overthe-Air (OTA)
This feature allows you to conveniently update your phone’s software to
a newer version via OTA, without connecting a USB cable. This feature will
only be available if and when LG makes a newer firmware version available
for your device.
To perform the phone software update,
Settings General Update centre Software Update Check now
for update.
• Your personal data from internal phone storage—including information
about your Google Account and any other accounts, your system/
application data and settings, any downloaded applications and your
DRM licence—might be lost in the process of updating your phone’s
software. Therefore, LG recommends that you backup your personal
data before updating your phone’s software. LG does not take
responsibility for any loss of personal data.
• This feature depends on the area or service provider.
Appendix
137
Anti-Theft Guide
Set up your device to prevent other people from using it if it's been reset
to factory settings without your permission. For example, if your device is
lost, stolen, or wiped, only someone with your Google Account or screen
lock information can use the device.
All you need to make sure your device is protected is:
• Set a screen lock: If your device is lost or stolen but you have a screen
lock set, the device can't be erased using the Settings menu unless
your screen is unlocked.
• Add your Google Account on your device: If your device is wiped but
you have your Google Account on it, the device can't finish the setup
process until your Google Account information is entered again.
After your device is protected, you'll need to either unlock your screen or
enter your Google Account password if you need to do a factory reset.
This ensures that you or someone you trust is doing the reset.
• Do not forget your Google Account and password you had added to
your device prior to performing a factory reset. If you can't provide the
account information during the setup process, you won't be able to use
the device at all after performing the factory reset.
Appendix
138
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL, MPL, and other open
source licenses, that is contained in this product, please visit
http://opensource.lge.com.
In addition to the source code, all referred license terms, warranty
disclaimers and copyright notices are available for download.
LG Electronics will also provide open source code to you on CD-ROM
for a charge covering the cost of performing such distribution (such
as the cost of media, shipping, and handling) upon email request to
opensource@lge.com.
This offer is valid for a period of three years after our last shipment of this
product. This offer is valid to anyone in receipt of this information.
Regulatory information
(Regulation ID number, E-labeling, etc.)
For regulatory details, go to Settings General Regulatory & safety.
Appendix
139
Trademarks
• For DTS patents, see http://patents.dts.com. Manufactured under
license from DTS Licensing Limited. DTS, the Symbol, & DTS and the
Symbol together, DTS:X, and the DTS:X logo are registered trademarks
or trademarks of DTS, Inc. in the United States and/or other countries.
© DTS, Inc. All Rights Reserved.
• Copyright ©2019 LG Electronics, Inc. All rights reserved. LG and the
LG logo are registered trademarks of LG Group and its related entities.
• Google, Google Maps, Gmail, YouTube, Google Duo, Google Play,
Android, Chrome, Google Photos, Google Play Protect, Google Calendar,
Google Docs, Google Drive, Google Sheets and other related marks and
logos are trademarks of Google LLC.
• Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
• Wi-Fi® and the Wi-Fi logo are registered trademarks of the Wi-Fi
Alliance.
• All other trademarks and copyrights are the property of their
respective owners.
Appendix
140
DECLARATION OF CONFORMITY
Hereby, LG Electronics declares that this LM-X525ZAW product is in
compliance with the essential requirements and other relevant provisions
of Directive 2014/53/EU.
A copy of the Declaration of Conformity can be found at
http://www.lg.com/global/declaration
More information
Tempered glass parts
Tempered glass parts of this device are not permanent and they may wear
out over time.
• If you drop your device on a hard surface or subject it to severe impact,
the tempered glass may be damaged.
If this happens, stop using your device immediately and contact an LG
Customer Service Centre.
• You can purchase protective cases to protect your device from damage
on the market.
Note that these protective cases are not covered under the warranty
service provided by LG Electronics and safety is not guaranteed.
Aspect ratio
Some downloaded apps may not support specific aspect ratio.
In this case, select the most optimal screen ratio for the app or consult
the app provider for more information.
Appendix
141
Guide to data transfers
• For the data that can be exchange between LG devices or between the
LG device and a third party device, see the following table.
Type
LG device
→
LG device
Third party
Android
device
→
LG device
iOS device
→
LG device
○
○
○
○
○
X
○
X
X
Photos, videos, songs,
documents
○
○
○
Home screen settings
(folders and widgets)
○
X
X
Lock screen settings
(screen lock settings
excluded)
○
X
X
Downloaded apps
○
○
Personal data of the
downloaded app
○
X
Public certificate
○
○
X
Settings (Wi-Fi, Bluetooth,
Calls, sound & notification,
accessibility, battery)
○
X
X
Item details
Contacts, messages,
dial logs, calendar, voice
Personal recordings
data
Memos
Alarms
Media
data
Screen
settings
Apps
Others
-
• Some data may not be transmitted depending on the software version,
app version, operating system, manufacturer or service provider’s policy.
Appendix
142
FAQ
This chapter lists some problems you might encounter when using your
device. Some problems require you to call your service provider, but most
are easy to fix yourself.
Device overheats
Device overheats while it is used.
In the following cases, the battery consumption increases and the device
may overheat:
• When you turn on the device for the first time or back up the data
• When running multiple apps simultaneously
-- When multiple apps are running in the background
-- When downloading large files while making a video call or recording
a video
• When using features that require high power
-- When watching video streaming on the internet, or recording a long
video
-- When playing high-end games for long time
-- When using the device with maximum screen brightness for a long
time
• When using lots of mobile data
-- When using Wi-Fi hotspot or tethering
-- When synchronising the data for multiple accounts simultaneously
Appendix
143
• Other cases
-- When roaming overseas
-- When using the device in areas with weak signals or no reception
-- When charging the device with the charger/USB cable port that is
damaged or contaminated with foreign substance
• Some of the above cases may not apply depending on the features and
apps.
Device overheats while charging.
• The device and the charger may become hot while charging. If the
battery temperature rises above a certain level, the device may stop
charging.
-- Disconnect the charger from the device and close any running apps.
Let the device cool down before charging the device or running an
app again.
-- Stop charging if the charger/USB cable port at the lower part of the
device overheats, and visit the nearest LG Customer Service Centre.
How to solve overheating of the device
•
•
•
•
•
Close any running apps or features, and let the device cool down.
Always update the software to the latest version.
Turn off Wi-Fi, Bluetooth, or GPS features while not using them.
Close apps you don’t use.
If you are using the device with maximum screen brightness, decrease
the brightness.
• If the device overheats for a prolonged period, stop using it for a while.
If the device continues to overheat, visit the LG Customer Service
Centre.
Appendix
144
Usage limitations when the device overheats
If the device overheats while using it or charging, some features, apps, or
even the device may be turned off.
This is a normal operation for the devices that support this feature.
• If the device temperature rises above a certain level, a warning
message appears.
-- If you play high-end games, record videos, or upload large files, the
device may overheat for a prolonged period. In this case, a warning
message may appear to notify automatic shutdown.
Turn off the device or close any running apps or features, and let the
device cool down.
• The screen brightness and the operating speed may be limited to cool
down the device. Any running apps or features may slow down or stop.
The device may stop charging.
SIM card error
Make sure the SIM card is correctly inserted.
No network connection or dropped network
Signal is weak. Move to a window or an open area.
You are outside the carrier network area. Move and check the network.
Calls are not available
New network not authorised.
Make sure you have not set call barring for the incoming number.
Make sure you have not set call barring for the number you are dialing.
Device cannot be turned on
When the battery is completely discharged, your device will not turn on.
Fully charge the battery before turning on the device.
Appendix
145
Charging error
Make sure device is charging at a normal temperature.
Check the charger and its connection to the device.
Use only in-box accessories which are authorised by LG.
The battery depletes faster than when first purchased
When you expose the device or the battery to very cold or hot
temperatures, the battery life may be reduced.
Battery consumption will increase when you use certain features or apps,
such as GPS, games or the Internet.
The battery is consumable and the battery life will get shorter over time.
Error messages appear when launching the camera
Charge the battery.
Free some memory by transferring files to a computer or deleting files
from your device.
Restart the device.
If you are still having trouble with the camera app after trying these tips,
contact a LG Electronics Service Center.
The photo quality is poor
The quality of your photos may vary, depending on the surroundings and
the photography techniques you use.
If you take photos and videos, standard angle quality is better than wideangle.
If you take photos in dark areas, at night or indoors, image noise may
occur or images may be out of focus.
If you have any problems, reset the options.
Appendix
146
The touch screen responds slowly or incorrectly
If you attach a screen protector or optional accessories to the touch
screen, the touch screen may not function properly.
If you are wearing gloves, if your hands are not clean while touching the
touch screen or if you tap the screen with sharp objects or your fingertips,
the touch screen may malfunction.
The touch screen may malfunction in humid conditions or when exposed
to water.
Restart your device to clear any temporary software bugs.
If the touch screen is scratched or damaged, visit a LG Electronics Service
Center.
Hangs or freezes
Restart the device
• If your device freezes or hangs, you may need to close apps or turn the
device off and then on again.
Perform a boot-up
• A soft reset may be used to reset the device if the screen freezes, or
the buttons, touch screen or device are no longer responding.
• To perform a soft reset of your device, simply press and hold the
Volume Down and Power keys until the device restarts.
Appendix
147
Reset the device
• If the methods above do not solve your problem, perform a factory
data reset.
• On the settings screen, tap General Restart & reset Factory data
reset.
-- This method resets all settings for the device and deletes data.
Before performing the factory data reset, remember to make backup copies of all important data stored in the device.
-- If you registered a Google Account to the device, you must sign in to
the same Google Account after resetting the device.
Bluetooth device is not located
Make sure the Bluetooth wireless feature is activated on your device.
Make sure the Bluetooth wireless feature is activated on the device you
wish to connect to.
Make sure your device and the other Bluetooth device are within the
maximum Bluetooth range (10 m).
If the tips above do not solve your problem, contact a LG Electronics
Service Center.
A connection is not established when you connect the
device to a computer
Make sure the USB cable you are using is compatible with your device.
Make sure you have the proper driver installed and updated on your
computer.
Downloaded application causes a lot of errors
Application has problems.
Remove and reinstall the application.
This handset is not suitable for people who have a visual impairment
due to the touch screen keyboard.
Appendix
148
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