LG | GC-B569PMCZ | User manual | LG GC-B569PMCZ Руководство пользователя

LG GC-B569PMCZ Руководство пользователя
Read this owner's manual thoroughly before operating the appliance and keep it handy for
reference at all times.
Copyright © 2019 LG Electronics Inc. All Rights Reserved
This manual may contain images or content
different from the model you purchased.
This manual is subject to revision by the
SAFETY INSTRUCTIONS...............................................................3
IMPORTANT SAFETY INSTRUCTIONS...........................................................3
Dimensions and Clearances............................................................................12
Ambient Temperature.......................................................................................12
Reversing Doors ( * ).......................................................................................12
Leveling the Appliance.....................................................................................13
Connecting the Appliance................................................................................13
Moving the Appliance.......................................................................................13
Parts and Functions.........................................................................................14
Notes for Operation..........................................................................................16
Control Panel...................................................................................................18
Folding Shelf ( * ).............................................................................................22
Other Functions...............................................................................................22
SMART FUNCTIONS.....................................................................23
Using LG SmartThinQ Application...................................................................23
Using Smart Diagnosis™.................................................................................25
Notes for Cleaning...........................................................................................27
Cleaning the Door Basket................................................................................27
Cleaning the Shelf............................................................................................28
Cleaning the Vegetable Drawer.......................................................................28
Cleaning the Water Dispenser.........................................................................29
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
This indicates that the failure to follow the instructions can
cause serious injury or death.
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product, follow
basic precautions, including the following:
Children in the Household
•• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety. Children should be supervised to ensure
that they do not play with the appliance.
•• If the appliance is equipped with a lock (some models only), keep the
key out of reach of children.
•• This appliance should only be transported by two or more people
holding the appliance securely.
•• Ensure that the socket outlet is properly grounded, and that the earth
pin on the power cord is not damaged or removed from the power
plug. For more details on grounding, inquire at an LG Electronics
customer information centre.
•• This appliance is equipped with a power cord having an equipmentgrounding conductor and a grounding power plug. The power plug
must be plugged into an appropriate socket outlet that is installed and
grounded in accordance with all local codes and ordinances.
•• If the power cord is damaged or the hole of the socket outlet is loose,
do not use the power cord and contact an authorized service centre.
•• Do not plug the appliance into a multi socket adapter which does not
have a power cable (mounted).
•• Do not modify or extend the power cable.
•• The appliance should be connected to a dedicated power line which
is separately fused.
•• Do not use a multi socket outlet which is not properly grounded
(portable). In case of using a properly-grounded multi socket outlet
(portable), use the multi socket outlet with the current capacity of the
power code rating or higher and use the multi socket outlet only for
the appliance.
•• Install the appliance in a place where is easy to unplug the power
plug of the appliance.
•• Be careful not to point the power plug up or let the appliance lean
against the power plug.
•• Install the appliance on a firm and level floor.
•• Do not install the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that is
subject to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
•• Do not place the appliance in direct sunlight or expose it to the heat
from heating appliances such as stoves or heaters.
•• Be careful not to expose the rear of the appliance when installing.
•• Be careful not to let the appliance door fall during assembly or
•• Be careful not to pinch, crush, or damage the power cable during
assembly or disassembly of the appliance door.
•• Do not connect a plug adapter or other accessories to the power
•• Do not use the appliance for any purpose (storage of medical
or experimental materials or shipping) other than any domestic
household food storage use.
•• Unplug the power plug during a severe thunderstorm or lightening or
when not in use for a long period of time.
•• Do not touch the power plug or the appliance controls with wet hands.
•• Do not bend the power cable excessively or place a heavy object on
•• If water penetrates electrical parts of the appliance, disconnect power
plug and contact an LG Electronics customer information centre.
•• Do not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
•• Do not apply excessive force or impact to the back cover of the
•• Do not put animals, such as pets into the appliance.
•• Be careful of nearby children when you open or close the appliance
door. The door may bump the child and cause injury.
•• Avoid the danger of children getting trapped inside the appliance. A
child trapped inside the appliance can cause suffocation.
•• Do not place heavy or fragile objects, containers filled with liquid,
combustible substances, flammable objects (such candles, lamps,
etc.), or heating devices (such as stoves, heaters, etc.) on the
•• If there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately. This appliance uses a refrigerant gas (isobutane,
R600a). Although it uses a small amount of the gas, it is still
combustible gas. Gas leakage during appliance transport, installation
or operation can cause fire, explosion or injury if sparks are caused.
•• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide, air
freshener, cosmetics, etc.) near the appliance.
•• Immediately unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour, or
smoke coming from the appliance.
•• Fill with potable water only into icemaker or dispenser water tank.
•• Do not damage the refrigerant circuit.
•• Do not place any electronic appliance (such as heater and mobile
phone) inside the appliance.
•• Disconnect the power cord before cleaning the appliance or replacing
the inside lamp (where fitted).
•• Securely plug the power plug in the socket outlet after completely
removing any moisture and dust.
•• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the socket outlet.
•• Do not spray water or inflammable substances (toothpaste, alcohol,
thinner, benzene, flammable liquid, abrasive, etc.) over the interior or
exterior of the appliance to clean it.
•• Do not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
•• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
•• Do not use a hair drier to dry the inside of the appliance or place a
candle inside to remove the odours.
•• Do not use mechanical devices or other means to accelerate the
defrosting process.
•• When discarding the appliance, remove the door gasket while leaving
the shelves and baskets in place and keep children away from the
•• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
Technical Safety
•• Keep ventilation openings, in the appliance enclosure or in the built-in
structure, clear of obstruction.
•• Do not use electrical appliances inside the refrigerator.
•• The refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or a
similarly qualified person before disposing of them.
•• Refrigerant leaking out of the pipes could ignite or cause an
•• The amount of refrigerant in your particular appliance is shown on the
identification plate inside the appliance.
•• Never start up an appliance showing any signs of damage. If in
doubt, consult your dealer.
•• This appliance is intended to be used in household and similar
applications only. It should not be used for commercial, or catering
purposes, or in any mobile application such as a caravan or boat.
•• Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
Risk of Fire and Flammable Materials
This symbol alerts you to flammable materials that can
ignite and cause a fire if you do not take care.
•• This appliance contains a small amount of isobutane refrigerant
(R600a), but it is also combustible. When transporting and installing
the appliance, care should be taken to ensure that no parts of the
refrigerating circuit are damaged.
•• If a leak is detected, avoid any naked flames or potential sources
of ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas
air mixture if a leak in the refrigerating circuit occurs, the size of the
room in which the appliance is used should correspond to the amount
of refrigerant used. The room must be 1 m² in size for every 8 g of
R600a refrigerant inside the appliance.
•• When positioning the appliance, ensure the supply cord is not
trapped or damaged.
•• Do not locate multiple portable socket-outlets or portable power
supplies at the rear of the appliance.
To reduce the risk of minor injury to persons, malfunction, or
damage to the product or property when using this product, follow
basic precautions, including the following:
•• Do not tilt the appliance to pull or push it when transporting.
•• Make sure not to get a body part such as a hand or foot stuck while
moving the appliance.
•• Do not touch frozen food or the metal parts in the freezer
compartment with wet or damp hands. It may cause frostbite.
•• Do not place glass containers, bottles or cans (especially those
containing carbonated drinks) in the freezer compartment, shelves or
ice bin that will be exposed to temperatures below freezing.
•• The tempered glass on the front side of the appliance door or the
shelves can be damaged by an impact. If it is broken, do not touch it
with hands.
•• Do not hang from the appliance doors, storage room, shelf or climb
up into it.
•• Do not store an excessive amount of water bottles or containers for
side dishes on the door baskets.
•• Prevent animals from nibbling on the power cable or water hose.
•• Do not open or close the appliance door with excessive force.
•• If the hinge of the appliance door is damaged or operates improperly,
stop using the appliance and contact an authorized service centre.
•• Do not clean glass shelves or covers with warm water when they are
cold. They may break if exposed to sudden temperature changes.
•• Never eat frozen foods immediately after they have been taken out in
the freezer compartment.
•• Do not use a thin crystal cup or chinaware when dispensing.
•• Make sure not to get a hand or foot stuck upon opening or closing the
appliance door or door in door.
•• Do not insert the shelves upside down. The shelves may fall.
•• To remove frost from the appliance, contact an LG Electronics
customer information centre.
•• Dispose of the ice inside the ice bin in the freezer compartment
during an extended power outage.
Dimensions and
Ambient Temperature
•• Too small of a distance from adjacent items may
result in the degradation of freezing capability
and increased electricity costs. Allow over 50
mm of clearance from each adjacent wall when
installing the appliance.
Bar Handle
Pocket Handle
705 mm
700 mm
1720/1850 mm
1720/1850 mm
740 mm
700 mm
27 mm
27 mm
673 mm
673 mm
713 mm
673 mm
1340 mm
1340 mm
1200 mm
1160 mm
•• The height (B) of the appliance may differ from
model to model.
•• The appliance is designed to operate within
a limited range of ambient temperatures,
depending on the climate zone.
•• The internal temperature could be affected
by the location of the appliance, the ambient
temperature, the frequency of door opening and
so on.
•• The climate class can be found on the rating
Climate Class
Ambient Temperature
Range ºC
SN (Extended
+10 - +32
N (Temperate)
+16 - +32
ST (Subtropical)
+16 - +38
T (Tropical)
+16 - +43 / +10 - +43*
*Australia, India, Kenya
•• The appliances rated from SN to T are intended
to be used at an ambient temperature between
10 ºC and 43 ºC.
Reversing Doors ( * )
Your appliance is designed with reversible doors,
do that they may open from either the left of right
hand side to suit your kitchen design.
•• Reversing the doors must be performed by the
qualified personnel of LG Electronics. If not, the
doors will not be covered by the warranty.
•• ( * ) : This feature varies depending on the
model purchased.
Leveling the Appliance
To avoid vibration, the unit must be leveled.
If required, adjust the leveling screws to
compensate for the uneven floor.
The front should be slightly higher than the rear to
aid in door closing.
Leveling screws can be turned easily by tipping the
cabinet slightly.
Turn the leveling screws counterclockwise
raise the unit, clockwise
to lower it.
Connecting the Appliance
After installing the appliance, connect the power
plug into a socket outlet.
•• After connecting the power supply cord (or plug)
to the outlet, wait 2 or 3 hours before you put
food into the appliance. If you add food before
the appliance has cooled completely, your food
may spoil.
Moving the Appliance
Remove all food from inside the appliance.
Tape parts such as shelves and the door
handle to prevent from falling off while moving
the appliance.
Move the appliance with more than two
people carefully. When transporting the
appliance over a long distance, keep the
appliance upright.
After installing the appliance, connect the
power plug into a socket out to switch on the
Pull the power plug out, insert and fix it into
the power plug hook at the rear or on top of
the appliance.
Parts and Functions
Control Panel
To set the freezer and fridge temperatures.
Water Dispenser Tank ( * )
This is where water to supply the dispenser. It requires manual filling. (Non plumbed models only)
Smart Diagnosis Unit
Using this function when contacting LG Electronics customer information centre to help make an
accurate diagnosis when the appliance operates abnormally or a failure occurs.
LED Lamp
The LED lamps inside the appliance light up when you open the door.
Fridge Shelf
This is where refrigerated foods and other items are stored.
•• The shelf height can be adjusted by inserting the shelf in another groove of different height.
•• Store the foods with higher moisture content at the front of the shelf.
•• The actual number of shelves will differ from model to model.
Folding Shelf ( * )
This is where refrigerated foods and high items are stored.
Bottle Rack ( * )
This is where drinks tall bottles or containers are stored.
•• Do not store short bottles or containers. The items may fall and cause an injury or appliance
Fresh Vegetable Drawer ( * )
This is where fruits and vegetables are stored to help maintain freshness by adjusting the humidity
Vegetable Drawer
This is where fruits and vegetables are stored to remain fresh for as long as possible.
•• The actual number of drawers will differ from model to model.
Fridge Door Basket
This is where small packages of refrigerated foods, drinks and sauce containers are stored.
Movable Egg Tray
This is where eggs are stored.
•• You can move it to and use it at a desired position as needed. However, do not use it as the ice bin
or place it on the shelf on top of the fridge or the vegetables drawer.
This is where ice is manually produced and stored.
Freezer Drawer
This is for long-term storage of frozen items.
•• The appearance or components of the appliance may differ from model to model.
•• ( * ) : This feature varies depending on the model purchased.
Notes for Operation
•• Users should keep in mind that frost can form. If
the door is not closed completely, if the humidity
is high during the summer, or if the freezer door
is opened frequently.
•• Ensure there is sufficient space between food
stored on the shelf or door basket to allow the
door to close completely.
•• Opening the door lets warm air enter the
appliance, and may cause the internal
temperature to rise.
•• If you are leaving the appliance turned off for an
extended period of time, remove all food and
unplug the power cord. Clean the interior, and
leave the doors slightly ajar to prevent mold
from growing in the appliance.
Suggestion for Energy Saving
•• Ensure there is sufficient space between stored
foods. This allows cold air to be circulated
evenly and lowers electricity bills.
•• Store hot food only after it has cooled in order to
prevent dew or frost.
•• When storing food in the freezer compartment,
set the freezer temperature lower than the
temperature indicated on the food.
•• Do not put food near the temperature sensor of
the fridge compartment. Keep a distance of at
least 3 cm from the sensor.
•• Note that a temperature rise after defrosting
has a permissible range in the appliance
specifications. If you wish to minimise the
impact this may have on the food storage due to
a temperature rise, seal or wrap the stored food
in several layers.
•• The automatic defrosting system in the
appliance ensures that the compartment
remains free of ice buildup under normal
operating conditions.
Storing Foods Effectively
•• Store frozen food or refrigerated food inside
sealed containers.
•• Check the expiration date and label (storage
instructions) before storing food in the
•• Do not store food for a long period of time
(more than four weeks) if it spoils easily at a low
•• Place the refrigerated food or frozen food in
each fridge or freezer compartment immediately
after purchasing.
•• Avoid refreezing any food which has been
completely thawed. Freezing any food which
has been completely thawed again will lower its
taste and nutrition.
•• Do not wrap and store vegetables with
newspaper. Printing material of newspaper
or other foreign substances may smear and
contaminate food.
•• Do not overfill the appliance. Cold air can not
circulate properly if the appliance is overfilled.
•• If you set an excessively low temperature
for food, it may become frozen. Do not
set a temperature lower than the required
temperature for the food to be stored correctly.
•• For more space, you can remove bottle rack,
egg tray, ice tray and fresh converter drawer.
Max Freezing Capacity
•• The Express Freeze function will set the freezer
to its maximum freezing capacity. This generally
takes up to 24 hours and automatically switches
•• If the maximum freezing capacity is to be used,
Express Freeze must be switched on for seven
hours before fresh produce is placed in the
freezer compartment.
Maximum Storage
•• To get better air circulation, insert all drawers.
•• If large quantities of food are to be stored, all
the freezer drawers shall be taken out of the
appliance except the bottom one and the food
shall be stacked directly on the freezer shelves
in the freezer compartment.
•• To remove the drawers, first pick the food out of
drawers. Then use the handle of drawers, pull
out the drawers carefully. It may cause injury.
•• The shape of each drawer may be different,
insert in the right position.
Control Panel
Units and Functions
<Type 1> On the Fridge Door <Type 2> Inside the Fridge
Fridge Temperature
• This sets the fridge target temperature.
Express Cool
• This sets Express Cool functions.
Freezer Temperature
• This sets the freezer target temperature.
Express Freeze
• This sets Express Freeze functions.
Eco Friendly
• This controls the Power Save mode for
lowering energy consumption.
• This sets the appliance to connect to your
home’s Wi-Fi network.
• This locks the buttons on the control
• The actual control panel may differ from model to model.
• The control panel will turn off automatically for energy saving.
• Take care when cleaning the control panel, as contact with fingers or skin can accidentally activate
• To turn functions on/off, press and hold the centre of the text until you hear a sound or the LED indicator
turns on/off.
Setting the Temperature
Setting Express Freeze
This sets the fridge temperature or freezer
•• Press the Fridge button or Freezer button to
adjust the temperature.
•• The temperature can be adjusted.
The function can quickly freeze a large amount of
ice or frozen foods.
•• When you press the Express Freeze button for
3 seconds, the Express Freeze icon lights on
the control panel.
•• The function is enabled and disabled in turn
each time you press the button.
•• The Express Freeze function automatically
terminates after a specific period (around 24
hours) has passed.
−− Fridge : from 1 °C to 7 °C
−− Freezer : from -15 °C to -23 °C
•• The initial temperature is set.
−− Fridge : 3 °C
−− Freezer : -18 °C
•• The actual inner temperature varies depending
on the food status, as the indicated setting
temperature is a target temperature, not actual
temperature within the appliance.
•• The default temperature setting may vary
depending on the appliance.
•• Wait until two or three hours have passed after
connecting the appliance to the outlet before
storing food in the appliance.
Setting Express Cool
The function can quickly cool a large amount of
•• When you press the Express Cool button for 3
seconds, the Express Cool icon lights on the
control panel.
•• The function is enabled and disabled in turn
each time you press the button.
•• The Express Cool function automatically
terminates after a specific period (around 7
hours) has passed.
Setting Eco Friendly
The function makes the fridge-freezer work in
the power saving mode which is useful when
you are away on a holiday as it reduces energy
•• Pressing the Eco Friendly button starts the
operation with the lamp on, and pressing it
again stops the operation.
•• When the Eco Friendly mode is on, the other
buttons will not operate. When you finish using
the Eco Friendly mode, turn it off so that other
buttons work and the refrigerator returns to its
previous temperature setting.
Setting and Resetting Lock
This locks the buttons on the control panel.
•• Press and hold the Lock button for 3 seconds
. When the Lock function is set, all buttons are
•• You must deactivate Lock function before you
can access any other functions.
Water Dispenser ( * )
Press the lever of the water dispenser to get cold
Dispenser Lever
• Keep children away from the dispenser to
prevent children playing with or damaging the
• If the cup rim is small, water may splash out of
the glass or miss it completely.
• Use a cup with a rim of over 68 mm in diameter
when dispensing water.
• ( * ) : This feature varies depending on the
model purchased.
Water Dispenser tank ( * )
Open the cap (small cover) on the top of the
water tank.
Fill the water tank with potable water and
close the cap (small cover).
• The water tank can hold up to 2.3 L.
• Children should not be allowed near the
dispenser tank. If the child drops the water
dispenser tank while it is completely filled with
water , injury may occur. Do not fill the water
tank with drinks other than water of fill with hot
• Do not apply excessive force or impact when
removing or assembling the water dispenser
tank. Doing so can cause appliance damage or
• Before using the water dispenser tank after
installing the appliance, it should be washed
before filling it with water.
• Check if the water dispenser tank has been
placed on the appliance correctly. If it is not
assembled correctly, water may leak from the
tank into the appliance.
• If there is no water in the water dispenser tank,
the water function of the dispenser cannot
be used. Check if there is water in the water
dispenser tank and then fill it with water if there
is not.
• Sound from the water tank will be normal when
supplying water to the dispenser. It is not a sign
of malfunction.
• ( * ) : This feature varies depending on the
model purchased.
This is where ice is manually produced and stored.
Taking Out Ice
Rotate the ice separation handle on the
icemaker clockwise.
Lift the ice storage bin slightly and remove.
•• You can remove the ice tray or ice storage bin
if you do not use it to create more space inside
the freezer.
Making Ice
Hold the handle of the ice tray and pull it out.
Fill the ice tray with water up to the water
Place the ice tray back to its position carefully
not to spill water on the floor.
•• Fill with potable water only.
•• Check whether there is any ice remaining in the
ice tray before putting water into it.
•• Do not close the freezer door roughly after filling
the ice tray with water.
•• If you open and close the freezer door
frequently, it may take longer for water to freeze.
•• The time it takes for water to freeze may vary
according to the season.
•• The temperature inside the appliance can
take up to 24 hours to stabilize after initial
installation. Water may take longer to freeze
because of this.
•• Be careful when handling the ice as the edges
of the ice may be sharp.
•• Do not store ice that has not frozen completely.
Unfrozen water could cause the ice to clump
•• When getting ice, remove the ice storage bin
gently so that the slide stopper doesn’t break.
•• Fill the ice tray up to the water line. If water goes
over the water line, it could spill into the ice
storage bin, making it difficult to remove the ice.
•• If the ice tray is overfilled, the ice may stick
together and be difficult to remove.
•• Press the Express Freeze button on the control
panel to make ice quickly.
Folding Shelf ( * )
Other Functions
Store taller items such as bottles and food by
folding the front half of the shelf.
Door Open Alarm
Lift the front side of the shelf and shift it on its
back side.
The alarm sounds 3 times in 30 second intervals
if the fridge door is left open or not completely
closed for one minute.
•• Contact the LG Electronics customer
information centre if the alarm sound continues
even after closing the door.
Failure Detection
Lift the front side of the shelf and shift it under
its back side. From this position, both sides of
the shelf can be lifted up to free more space.
•• ( * ) : This feature varies depending on the
model purchased.
The appliance can automatically detect problems
during the operation.
•• If a problem is detected, the appliance may not
operate and an error code is displayed even
when any button is pressed.
•• When this occurs, do not turn off the power
and immediately contact the LG Electronics
customer information centre. If you turn off
the power, the repair technician from the LG
Electronics customer information centre may
have difficulty finding the problem.
Using LG SmartThinQ
•• For appliances with the
The LG SmartThinQ application allows you
to communicate with the appliance using a
Before Using LG SmartThinQ
Check the distance between the appliance
and the wireless router (Wi-Fi network).
•• If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a long
time to register or installation may fail.
Turn off the Mobile data or Cellular Data on
your smartphone.
Connect your smartphone to the wireless
•• If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far from
the router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
•• The Wi-Fi connection may not connect or may
be interrupted because of the home network
•• The network connection may not work properly
depending on the Internet service provider.
•• The surrounding wireless environment can
make the wireless network service run slowly.
•• The appliance cannot be registered due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.
•• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
•• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
•• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
•• If the security protocol of the router is set to
WEP, you may fail to set up the network. Please
change it to other security protocols (WPA2 is
recommended) and register the product again.
Installing LG SmartThinQ
Search for the LG SmartThinQ application from the
Google Play Store or Apple App Store on a smart
phone. Follow instructions to download and install
the application.
•• To verify the Wi-Fi connection, check that Wi-Fi
icon on the control panel is lit.
•• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
•• LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
LG SmartThinQ Application
Features for Wi-Fi models
Communicate with the appliance from a smart
phone using the convenient smart features.
Firmware Update
Re-registering the Appliance or
Registering Another User
Press and hold the Wi-Fi button for 3 seconds to
temporarily turn it off. Run the LG SmartThinQ
application and follow the instructions in the
application to register the appliance.
Keep the appliance performance updated.
Smart Diagnosis™
•• To disable the Wi-Fi function, press and hold the
Wi-Fi button for 3 seconds. Wi-Fi icon will be
turned off.
If you use the Smart Diagnosis function, you will
be provided with the useful information such as a
correct way of using the appliance based on the
pattern of use.
Allows you to set various options on the
refrigerator and in the application.
•• If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the LG SmartThinQ
application and register it again.
•• The application is subject to change for
appliance improvement purposes without notice
to users.
•• Functions may vary by model.
Connecting to Wi-Fi
The Wi-Fi button, when used with the LG
SmartThinQ application, allows the appliance
to connect to a home Wi-Fi network. The Wi-Fi
icon shows the status of the appliance’s network
connection. The icon illuminates when the
appliance is connected to the Wi-Fi network.
Initial Appliance Registration
Run the LG SmartThinQ application and follow
the instructions in the application to register the
Open Source Software Notice
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained
in this product, please visit http://opensource.lge.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices
are available for download.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to opensource@lge.com. This offer is valid for a
period of three years after our last shipment of this
product. This offer is valid to anyone in receipt of
this information.
Using Smart Diagnosis™
•• For appliances with the
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate diagnosis
by an LG Electronics customer information centre
when the appliance malfunctions or fails. Use this
function only to contact the service representative,
not during normal operation.
Display panel is inside the Fridge
Open the fridge door.
Press the Eco Fiendly button.
•• If the door has been open for longer than 60
seconds, close the door and repeat steps
1 and 2.
Hold the phone on the upper right speaker
•• If the display has been locked for over 5
minutes, you must deactivate the lock and
then reactivate it.
Press and hold the Freezer button for three
seconds or longer while continuing to hold
your phone to the speaker.
Press and hold the Freezer button for 3
seconds while holding your phone in front of
the speaker.
Open the fridge door and then hold the phone
on the upper right speaker hole.
After the data transfer is complete, the
service agent will explain the result of the
Smart Diagnosis™.
After the data transfer is complete, the
service agent will explain the result of the
Smart Diagnosis™.
Display panel is on the Fridge
Press the Lock button to activate the lock
•• Position the phone so that its microphone is
aligned with the speaker hole.
•• The Smart Diagnosis™ sound is generated after
around three seconds.
•• Do not take the phone off the speaker hole while
the data is transmitted.
•• Hold the phone to the upper right speaker hole
and wait while the data is transmitted.
•• The data transfer sound may be harsh to the
ear while the Smart Diagnosis™ data is being
transmitted, but do not take the phone off the
speaker hole for accurate diagnosis until the
data transfer sound has stopped.
•• When the data transfer is complete, the transfer
completion message is displayed and the
control panel is automatically turned off and
then on again after a few seconds. Afterwards
the customer information centre explains the
diagnosis result.
•• The Smart Diagnosis™ function depends on the
local call quality.
•• The communication performance will improve
and you can transmit a better signal if you use a
land line home phone.
•• If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive the
best Smart Diagnosis™ service.
Notes for Cleaning
•• When removing a shelf or drawer from inside
the appliance, remove all stored foods from the
shelf or drawer to prevent injury or damage to
the appliance.
−− Otherwise, injury may occur due to the
weight of stored foods.
•• If cleaning the outside air vents of the appliance
by means of vacuuming, then the power cord
should be unplugged from the outlet to avoid
any static discharge that can damage the
electronics or cause an electric shock.
•• Detach the shelves and drawers and clean them
with water, and then dry them sufficiently, before
replacing them.
•• Regularly wipe the door gaskets with a wet soft
•• Door basket spills and stains should be cleaned
as they can compromise storage ability of the
basket and could even be damaged.
•• After cleaning, check if the power cable is
damaged, warm or improperly plugged.
•• Keep the air vents on the exterior of the
appliance clean.
−− Blocked air vents can cause fire or appliance
•• Waxing external painted metal surfaces helps
provide rust protection. Do not wax plastic parts.
Wax painted metal surfaces at least twice a year
using appliance wax (or auto paste wax). Apply
wax with a clean, soft cloth.
•• When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not
use cleaning agents containing flammable
−− This may cause discoloration or damage to
the appliance.
−− Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquid, abrasive, etc.
•• For the appliance exterior, use a clean sponge
or soft cloth and a mild detergent in warm water.
Do not use abrasive or harsh cleaners. Dry
thoroughly with a soft cloth.
•• Never clean the shelves or containers in the
•• If the appliance is equipped with an LED lamp,
do not remove lamp cover and LED lamp in any
attempt to repair or service it. Please, contact
the LG Electronics customer information centre.
Cleaning the Door Basket
Removing the Fridge/Freezer
Door Basket
Hold both edges of the basket and remove it by
lifting it upward.
Refitting the Fridge/Freezer Door
Hold both edges of the door basket, gently
push one edge to assemble, and then in the
same manner assemble the other edge.
After assembling, tap the door basket gently
to fix it horizontally.
−− The parts may become deformed due to the
Cleaning the Shelf
Hold the center of the frame shelf. Slightly lift
up the frame shelf and pull it out.
Removing the Fridge/Freezer
Remove the shelf by pulling it out while slightly
lifting the rear edge of the fridge shelf.
Refitting the Folding Shelf
Mount them in the reverse order of the removal
Refitting the Fridge/Freezer Shelf
Mount them in the reverse order of the removal
Removing the Folding Shelf
Slightly Lift up the front of the sliding shelf
and slide it inward.
•• Glass shelves are heavy. Use special care when
removing them.
•• Make sure that shelves are level from one side
to the other. Failure to do so may result in the
shelf falling or spilled food.
Cleaning the Vegetable
Removing the Vegetable Drawer
Lift the rear half shelf up to remove it.
Remove the contents of the drawer. Hold the
handle of the vegetable drawer and pull it out
completely until it outward gently until it stops.
Lift the vegetable drawer up and remove it by
pulling it out.
Cleaning the Water
Cleaning the Dispenser Tray
Refitting the Vegetable Drawer
Insert the bottom of the vegetable drawer into its
original position and gently push it back in while
lowering it.
The dispenser tray may become wet easily due
to spilled ice or water. Wipe the entire area with a
damp cloth.
Cleaning the Water Outlet
Wipe the water outlet frequently with a clean cloth
as it may get dirty easily. Please note that lint from
a cloth may adhere to the outlet.
• Please note that injuries can be caused by
the weight of stored foods when removing the
vegetable drawer.
There is no
refrigeration or
There is poor
refrigeration or
Is there a power
•• Check the power of other appliances.
If the power plug
unplugged from the
•• Plug the power plug in the outlet properly.
Is the fridge or freezer
temperature set to its
warmest setting?
•• Set the fridge or freezer temperature to ‘Medium’.
Is the appliance in
direct sunlight, or is it
•• Check the installation area and reinstall it away
near a heat generating
from heat generating objects.
object such as cooking
oven or heater?
Did you store hot food •• Cool the hot food first before putting it in the
without cooling it first?
fridge or freezer compartment.
Did you put in too
much food?
•• Maintain an appropriate space between food.
Are the appliance
doors completely
•• Completely close the door and make sure that
stored food is not obstructing in the door.
Is there enough space
around the appliance?
•• Adjust the installation position to make enough
space around the appliance.
Is the fridge or freezer
temperature set to
•• Set the fridge or freezer temperature to ‘Medium’.
The appliance contains Did you put in food
a bad smell.
with a strong smell?
The inside lamp in the
appliance does not
turn on.
•• Store foods with strong smells in a sealed
Vegetables or fruit may
have spoiled in the
•• Throw away rotten vegetables and clean the
vegetable drawer. Do not store vegetables too
long in the vegetable drawer.
Does the inside lamp
in the appliance turn
•• It is not possible for customers to replace the
inside lamp in the appliance as they are not
serviceable. If the inside lamp does not turn
on, please contact the LG Electronics customer
information centre.
The appliance door is
not closed tightly.
It is difficult to open
the appliance door.
Is the appliance
leaning forward?
•• Adjust the front feet to raise the front side slightly.
Were the shelves
properly assembled?
•• Refit the shelves if needed.
Did you close the door
with excessive force?
•• If you apply too much force or speed when
closing the door, it may remain briefly open
before closing. Make sure that you do not slam
the door closed. Close without force.
Did you open the door
right after you closed
•• If you try to open the appliance door within
one minute after you closed it, you may have
difficulties because of the pressure inside the
appliance. Try to open the appliance door again
in a few minutes so that the internal pressure
Did you store hot food •• Cool the hot food first before putting it in the
without cooling it first?
fridge or freezer compartment.
There is condensation
inside the appliance
or on the bottom of
the vegetable drawer
Did you leave the
appliance door open?
•• Although the condensation will disappear soon
after you close the appliance door, you can wipe
it with a dry cloth.
Do you open and close
the appliance door too
•• Condensation can form due to the temperature
difference from the outside. Wipe out the
dampness with a dry cloth.
Did you put warm
or moist food inside
without sealing it in a
•• Store food in a covered or sealed container.
•• Check if the food item inside the appliance is
Doors may not be
blocking the door and make sure that the door is
Frost has formed in the
tightly closed.
freezer compartment.
Did you store hot food •• Cool the hot food first before putting it in the
without cooling it first?
fridge or freezer compartment.
Is the air entry or
exit of the freezer
Frost has formed in the compartment blocked?
freezer compartment.
Is the freezer
Frost or condensation
has formed inside or
outside the appliance.
The appliance is
noisy and generates
abnormal sounds.
•• Make sure that air entry or exit is not blocked so
that the air can circulate inside.
•• Maintain an appropriate space between items.
Did you open and
close the appliance
door frequently or is
the appliance door
improperly closed?
•• Frost or condensation can form if the outside air
penetrates inside the appliance.
Is the installation
environment humid?
•• Condensation can appear on the exterior of the
appliance if the installation area is too humid or
on a humid day such as a rainy day. Wipe off any
moisture with a dry cloth.
Is the appliance
installed on a weak
floor or improperly
•• Install the appliance on a solid and flat area.
Does the rear of the
appliance touch the
•• Adjust the installation position to allow enough
clearance around the appliance.
Are objects scattered
behind the appliance?
•• Remove the scattered objects from behind the
Is there an object on
top of the appliance?
•• Remove the object on top of the appliance.
There are anti
•• The heat releasing pipe to prevent condensation
condensation pipes
is installed on the front and side of the appliance.
fitted to these areas of
The side or front of the
You may feel it particularly hot right after the
the appliance to reduce
appliance is warm.
appliance is installed or during the summer. You
condensation forming
can be assured that this is not a problem and is
from around the door
quite normal.
There is water inside
or outside of the
Water does not come
Is there water leakage
around the appliance?
•• Check if the water has leaked from a sink or
another place.
Is there water on
the bottom of the
•• Check if the water is from the thawed frozen food
or a broken or dropped container.
The water dispenser
tank may be empty?
(Non plumbed models
•• Fill the water dispenser tank.
Clicking noises
Rattling noises
The defrost control
will click when the
automatic defrost cycle
begins and ends. The
thermostat control (or
•• Normal Operation
appliance control on
some models) will also
click when cycling on
and off.
Rattling noises may
come from the flow of
appliance, the water
line on the back of
the unit (for plumbed
models only), or items
stored on top of or
around the appliance.
•• Normal Operation
Appliance is not
resting evenly on the
•• Floor is weak or uneven or leveling legs need to
be adjusted. See the Door Alignment section.
Appliance with linear
•• Normal operation. If the compressor does not
compressor was
stop rattling after three minutes, turn the power to
moved while operating.
the appliance off and then on again.
Whooshing noises
Evaporator fan motor
is circulating air
through the fridge and
freezer compartments.
•• Normal Operation
Air is being forced over
the condenser by the
•• Normal Operation
condenser fan.
Gurgling noises
Appliance flowing
through the cooling
Popping noises
Contraction and
expansion of the inside
•• Normal Operation
walls due to changes
in temperature.
If the side or back
of the appliance is
touching a cabinet
or wall, some of the
normal vibrations
may make an audible
•• Normal Operation
•• To eliminate the noise, make sure that the sides
and back do not make any contact with any wall
or cabinet.
Your home appliance
and smartphone is not
connected to the Wi-Fi
The password for the
Wi-Fi that you are
trying to connect to is
•• Find the Wi-Fi network connected to your
smartphone and remove it, then register your
appliance on LG SmartThinQ.
Mobile data for your
smartphone is turned
•• Turn off the Mobile data of your smartphone and
register the appliance using the Wi-Fi network.
The wireless network
name (SSID) is set
•• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
•• Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
The router frequency is
the appliance to the wireless router. To check the
not 2.4 GHz.
router frequency, check with your Internet service
provider or the router manufacturer.
The distance between
the appliance and the
router is too far.
•• If the distance between the appliance and the
router is too far, the signal may be weak and
the connection may not be configured correctly.
Move the location of the router so that it is closer
to the appliance.
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