Triton Systems 9700 series Owner's manual

Triton Systems 9700 series Owner's manual
A
E
RESETTING ERRORS
RESET ATM
RESET ERROR
RESET ATM: OPEN THE ATM CONTROL PANEL AND LOCATE THE POWER SWITCH ON THE LEFT SIDE OF THE
POWER MODULE AT THE REAR OF THE ENCLOSURE.
PRESS THE POWER SWITCH OFF (0) AND THEN ON (I).
TEMPORARILY OUT
OF SERVICE
MEANING
RECOMMENDED ACTIONS
ERROR CODE #XXX
CONTACT SERVICE PERSONNEL
1. CHECK DISPENSER. REMOVE ANY STUCK NOTES IN FEED PATH.
NOTIFY
2. CHECK CURRENCY CASSETTE. REMOVE ALL POOR-QUALITY
NOTES. IF THERE IS LOW OR NO CURRENCY REMAINING, REPLENISH AND REPLACE CASSETTE USING PROCEDURE
.
RESET ERROR: AFTER AN ATM RESET, THE RESET ERROR AND MANAGEMENT OPTIONS APPEAR. SELECT
THE RESET ERROR OPTION. IF THE PROBLEM HAS
BEEN CORRECTED, THE ATM SHOULD RETURN TO NORMAL OPERATION.
B
ERROR
CODE
COMMON ERROR CODES
ATTENDANT
101
DISPENSER
ERROR
3. RESET ERROR USING PROCEDURE
CLEAR, CONTACT SERVICE PROVIDER.
. IF ERROR DOES NOT
4. DO A TEST DISPENSE USING PROCEDURE
F . IF ERROR
DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF ERROR
RETURNS, CONTACT SERVICE PROVIDER.
MANAGEMENT FUNCTIONS
ACCESS INSTRUCTIONS
1. AT ATM WELCOME SCREEN, PRESS AND HOLD
DOWN <CTRL> KEY (LOWER-RIGHT CORNER OF
KEYPAD), PRESS <1> KEY, THEN RELEASE BOTH
KEYS. IF WELCOME SCREEN IS NOT DISPLAYED,
RESET ATM USING PROCEDURE
. TOP
MENU, OR RESET ERROR/MANAGEMENT MENU
SHOULD APPEAR.
2. SELECT MANAGEMENT OPTION. ENTER PASSWORD
TO ACCESS MANAGEMENT FUNCTIONS MENU.
139
PRINTER NOT
RESPONDING
140
PRINTER
TIMEOUT
1. OPEN THE ATM CONTROL PANEL AND CHECK PRINTER PAPER
PATH FOR BLOCKAGE THAT COULD CAUSE A PAPER JAM.
2. CHECK PAPER STATUS. REPLACE PAPER IF LOW OR EMPTY USING PROCEDURE
. REMOVE JAM, IF PRESENT. CLOSE ATM
CONTROL PANEL.
3. RESET ERROR USING PROCEDURE
. IF ERROR CLEARS,
GOTO STEP 5. IF ERROR DOES NOT CLEAR, CONTACT SERVICE
PROVIDER.
4. PERFORM RECEIPT PRINTER TEST USING PROCEDURE
C
CARD READER PROBLEMS
141
PAPER JAM
148
ELECTRONIC
JOURNAL
WRITE FAILURE
151
ELECTRONIC
JOURNAL FULL
.
5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
CAN’T READ CUSTOMER CARD
1. ENSURE CARD IS BEING INSERTED WITH CORRECT ORIENTATION. TRY TO READ THE CARD. IF
PROBLEM STILL EXISTS, RESET ATM USING INSTRUCTIONS IN
. TRY TO READ THE CARD.
IF PROBLEM STILL EXISTS, CONTINUE WITH STEP 2.
K
JI
G
2. ACCESS MANAGEMENT FUNCTIONS MAIN MENU USING PROCEDURE
.
3. SELECT DIAGNOSTICS OPTION. SELECT MORE DIAGNOSTICS OPTION. SELECT SCAN CARD
OPTION.
5. INSERT AND REMOVE AN ATM CARD. IF NO ERROR MESSAGE IS RECEIVED, CONTACT YOUR
SERVICE PROVIDER. IF AN ERROR MESSAGE IS RECEIVED, CONTINUE WITH STEP 7.
6. OPEN ATM CONTROL PANEL. REMOVE AND THEN RECONNECT DATA CABLE (RIBBON
CABLE) ON CARD READER. CLOSE ATM CONTROL PANEL.
7. RESET ATM USING PROCEDURE
CONTACT YOUR SERVICE PROVIDER.
183
1. OPEN THE ATM CONTROL PANEL TO ALLOW LIGHT TO SHINE THROUGH THE CARD READER
SLOT. EXAMINE THE SLOT FROM THE REAR OF THE CARD READER.
D
COMMUNICATION PROBLEMS
COMMUNICATION ERROR
1. RESET ATM USING PROCEDURE
SYSTEM UNAVAILABLE
. IF PROBLEM STILL EXISTS, CONTINUE WITH STEP 2.
RECEIPT
PRINTER
PAPER LOW
2. REPLACE PAPER IF LOW OR EMPTY USING PROCEDURE
.
5. IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
F
TEST DISPENSE
PERFORM AFTER REPLENISHING CURRENCY CASSETTE
1. ACCESS MANAGEMENT FUNCTIONS MAIN MENU USING PROCEDURE
.
2. SELECT DIAGNOSTICS OPTION. SELECT TEST DISPENSE OPTION. IF RETURN CODE OF 20 20 21 IS RECEIVED,
TEST DISPENSE WAS SUCCESSFUL. IF ANY OTHER RETURN CODE IS RECEIVED, CONTACT SERVICE PROVIDER. FOR ASSISTANCE.
2. OPEN ATM CONTROL PANEL. UNPLUG TELEPHONE CABLE FROM BOTTOM PLUG ON LEFT SIDE
OF POWER MODULE (AT REAR OF ENCLOSURE). PLUG IN THE BASE UNIT (NOT THE HANDSET)
OF A TELEPHONE. LISTEN FOR DIAL TONE.
G
3. IF DIAL TONE EXISTS, UNPLUG TELEPHONE. CLOSE THE ATM CONTROL PANEL. CONTACT YOUR
ATM SERVICE PROVIDER. IF THERE IS NO DIAL TONE, CONTINUE WITH STEP 4.
1. ACCESS MANAGEMENT FUNCTIONS MAIN MENU USING PROCEDURE
4. LOCATE TELEPHONE WALL JACK FOR ATM. UNPLUG CABLE AND CONNECT BASE UNIT OF A
TELEPHONE. LISTEN FOR DIAL TONE. IF THERE IS NO DIAL TONE, THERE IS A PHONE LINE PROBLEM. CONTACT YOUR TELEPHONE SERVICE PROVIDER FOR ASSISTANCE.
.
3. CLOSE CONTROL PANEL. RESET ERROR USING PROCEDURE .
IF ERROR CLEARS, GOTO STEP 5. IF ERROR DOES NOT CLEAR,
CONTACT SERVICE PROVIDER.
4. PERFORM RECEIPT PRINTER TEST USING PROCEDURE
2. IF A FOREIGN OBJECT IS DISCOVERED, TRY TO DISLODGE IT. USE A THIN, SMOOTH STRIP OF
CARDBOARD OR WOOD (SUCH AS A TONGUE DEPRESSOR) TO REMOVE THE OBSTRUCTION.
3. CLOSE THE ATM CONTROL PANEL. TEST THE CARD READER. IF A CARD STILL CANNOT BE FULLY
INSERTED CLOSE THE ATM CONTROL PANEL AND CONTACT SERVICE PROVIDER.
.
2. RESET ERROR USING PROCEDURE
. IF ERROR CLEARS,
PLACE ATM BACK IN SERVICE. IF ERROR DOES NOT CLEAR, CONTACT SERVICE PROVIDER.
1. OPEN ATM CONTROL PANEL. CHECK PAPER STATUS.
. TRY TO READ A CARD. IF PROBLEM STILL EXISTS,
CAN’T INSERT CARD FULLY
1. PRINT OR CLEAR THE JOURNAL USING PROCEDURE
TEST RECEIPT PRINTER
PERFORM AFTER REPLACING PAPER OR CLEARING PRINTER JAMS
.
2. SELECT DIAGNOSTICS OPTION. SELECT TEST RECEIPT PRINTER OPTION. IF TEST RECEIPT DOES NOT PRINT,
CONTACT YOUR SERVICE PROVIDER FOR ASSISTANCE.
H
K
CASSETTE/DAY CLOSE
CASSETTE CLOSE
STEP
1. GO TO MANAGEMENT FUNCTIONS USING PROCEDURE
. SELECT CLOSE OPTION. CHOOSE CASSETTE CLOSE. SELECT CASSETTE A. SELECT CASSETTE CLOSE. CASSETTE CLOSE RECEIPT PRINTS.
2. REMOVE CASSETTE. COUNT CASH. CASH IN CASSETTE (INCLUDING REJECT NOTES) SHOULD EQUAL
REMAINING AMOUNT VALUE ON RECEIPT.
3. LOAD CASSETTE, USING PROCEDURE J . REPLACE CASSETTE. SELECT ENTER QTY. IN CASSETTE
FROM CLOSE MENU. ENTER NUMBER OF BILLS LOADED IN CASSETTE. PERFORM A TRIAL CASSETTE
CLOSE. KEEP RECEIPT AS RECORD OF BEGINNING CASSETTE BALANCE. PLACE ATM IN SERVICE.
DAY CLOSE
REPLACING RECEIPT PRINTER PAPER
ACTION
ACTION
STEP
CUT REMAINING PAPER TO ALLOW
REMOVAL.
1
PLACE SPINDLE IN NEW PAPER ROLL.
5
1. SELECT DAY CLOSE OPTION. RECEIPT PRINTS. NOTE: IF ATM DAY CLOSE IS NOT PERFORMED AT SAME
TIME AS PROCESSOR, HOST SETTLEMENT AMOUNT MAY NOT MATCH TERMINAL SETTLEMENT AMOUNT
ON DAY CLOSE RECEIPT.
2. PLACE ATM IN SERVICE.
I
JOURNAL
PLACE NEW PAPER ROLL ON BRACKET.
MAKE SURE PAPER FEEDS FROM BOTTOM!
PRESS FEED BUTTON TO CLEAR PAPER
FROM PAPER PATH.
CLEAR JOURNAL
ACCESS MANAGEMENT FUNCTIONS USING PROCEDURE
AND SELECT THE JOURNAL OPTION. TO
CLEAR THE JOURNAL: SELECT THE CLEAR JOURNAL OPTION. THIS WILL AUDIT ALL UNPRINTED JOURNAL
RECORDS. AUDITED RECORDS WILL NOT BE PRINTED WHEN THE PRINT JOURNAL COMMAND IS USED.
PRINT JOURNAL
ACCESS MANAGEMENT FUNCTIONS USING PROCEDURE
AND SELECT THE JOURNAL OPTION. TO
PRINT THE JOURNAL SELECT THE PRINT JOURNAL OPTION. THIS WILL PRINT ALL RECORDS THAT HAVE
NOT BEEN AUDITED. THE RECORDS WILL BE MARKED. TO PRINT PREVIOUSLY AUDITED OR PRINTED JOURNAL RECORDS, USE THE PRINT LAST X ENTRIES OPTION.
J
STEP
2
6
REPLENISHING CASSETTES
ACTION
STEP
UNLOCK AND OPEN SECURITY CABINET.
1
ACTION
REMOVE NOTE CASSETTE. UNLOCK AND
OPEN CASSETTE. LOAD CURRENCY. CLOSE,
LOCK AND INSTALL NOTE CASSETTE.
LIFT SPINDLE TO TAKE-OUT HOLE AND
REMOVE PAPER ROLL AND SPINDLE.
5
7
3
PULL LOCKING PIN UNDERNEATH FRONT
EDGE OF MOUNTING TRAY.
2
REMOVE REJECT CASSETTE. UNLOCK AND
OPEN CASSETTE. REMOVE ANY NOTES. DO
NOT RECYCLE REJECTED NOTES! CLOSE,
LOCK AND INSTALL REJECT CASSETTE.
6
ROTATE MECHANISM TO CASSETTE SERVICE
POSITION. RELEASE PIN.
REMOVE SPINDLE FROM OLD PAPER ROLL.
PULL LOCKING PIN. ROTATE MECHANISM TO
OPERATING POSITION. RELEASE LOCKING
PIN.
4
PAPER WILL FEED AUTOMATICALLY.
8
7
3
L
MECHANISM IN SERVICE POSITION.
4
FEED END OF PAPER INTO FEED SLOT.
WITH MECHANISM IN OPERATING POSITION,
CLOSE AND LOCK CABINET.
8
SERVICE PROVIDER
THIS AREA FOR SERVICE PROVIDER CONTACT INFORMATION:
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