Triton Systems iOS/Android ManualsMiscellaneous Manual

Triton Systems iOS/Android ManualsMiscellaneous Manual
CONFIGURATION MANUAL
©2018 Triton Systems of Delaware, LLC. All Rights Reserved. ATMGurus®, the ATMGurus logo and
tagline, Triton®, and the Triton logo are all registered trademarks of Triton Systems of Delaware, LLC. The
third party trademarks that may be identified herein are the trademark of their respective owners. Triton disclaims any affiliation, connection, or association between its products and services, and those of the respective
trademark owners, or any sponsorship or approval of its products and services by such trademark owners.
revision history
Contact Information
Triton©
21405 B Street
Long Beach, MS 39560 USA
1 (877) 787-4866
(228) 575-3101 (fax)
[email protected]
[email protected]
Manufacturer warrants that the products delivered to a distributor will perform in accordance with the Manufacturer’s published specifications for thirteen months from date of shipment from Long Beach, MS. Manufacturer’s warranty shall not apply to any damage resulting from abuse, negligence or accident, or to any loss
or damage to the product(s) while in transit. Written notice and explanation of circumstances surrounding
any claims that the goods have proved defective in material or workmanship shall be given promptly from the
distributor to the manufacturer. No claim may be made, or action brought, by or through a distributor after the
expiration of 14 months following any alleged breach of warranty.
Distributor’s sole and exclusive remedy in the event of defect is expressly limited to the replacement or correction of such defective parts by manufacturer at its election and sole expense, except there shall be no obligation
to replace or repair items which, by their nature, are expendable.
These terms and conditions shall be governed by and construed in accordance with the provisions of the Uniform Commercial Code as adopted by the State of Mississippi.
For detailed warranty information by unit, Software End-User Agreement, access to ADA compliance statement, ISO 9001 compliance certificate, PCI v3 EPP certifications, card reader TQM certifications, EMV certifications and more, please visit www.tritonatm.com.
purpose
This guide covers configuration information for Triton X3 ATMs.
scope
This manual applies to all service personnel involved in installing, configuring, or upgrading software on Triton ATMs nationwide and abroad.
application
This configuration guide provides information, and easy-to-follow instructions for basic settings and software/firmware upgrades for X3 ATMs. The manual contains information regarding password and security
information, users required to perform certain functions, etc.
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table of contents
revision history................................................................................................................. 2
purpose................................................................................................................................. 2
scope...................................................................................................................................... 2
application.......................................................................................................................... 2
table of contents.............................................................................................................. 3
basic operation................................................................................................................... 6
keypad operation............................................................................................................ 6
on-screen keypad............................................................................................................ 6
rear service panel.......................................................................................................... 7
menu-based operation................................................................................................... 7
management functions options.................................................................................. 8
management reports..................................................................................................... 8
setup basics.......................................................................................................................... 9
log on................................................................................................................................. 9
completing basic setup requirements....................................................................... 9
using the triton configuration wizard.................................................................... 10
terminal close functions.............................................................................................. 20
schedule close.............................................................................................................. 21
send terminal totals................................................................................................... 22
trial close...................................................................................................................... 23
day close......................................................................................................................... 24
trial cassette close.................................................................................................... 25
cassette close............................................................................................................... 26
cassette close options................................................................................................ 28
add cash.......................................................................................................................... 29
diagnostics........................................................................................................................ 30
terminal status............................................................................................................. 31
current terminal error............................................................................................. 31
terminal error history.............................................................................................. 32
reset terminal error................................................................................................... 32
configuration summary.............................................................................................. 33
restore default parameters...................................................................................... 33
save parameters to external storage.................................................................... 34
restore parameters from external storage........................................................ 34
software update history............................................................................................ 35
transaction totals...................................................................................................... 35
system diagnostics....................................................................................................... 36
cash dispenser status.................................................................................................. 36
purge (dispenser).......................................................................................................... 37
test dispense.................................................................................................................. 38
inject new cassette id (nmd only)............................................................................ 39
force unlock cassette (nmd only)........................................................................... 40
dispenser totals........................................................................................................... 41
initialize dispenser...................................................................................................... 41
cassette parameters.................................................................................................... 42
card reader status...................................................................................................... 43
card reader totals...................................................................................................... 43
scan card........................................................................................................................ 44
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device status (printer)............................................................................................... 45
reset/test printer........................................................................................................ 45
configure printer........................................................................................................ 46
device status (modem/ethernet)............................................................................... 47
test (modem/ethernet)................................................................................................ 47
modem totals................................................................................................................. 48
configure modem.......................................................................................................... 49
triton connect settings............................................................................................. 50
configure ethernet settings..................................................................................... 51
ping remote host address (modem/ethernet)....................................................... 52
manage certificate whitelist................................................................................... 53
device status (keypad)................................................................................................. 53
test (keypad).................................................................................................................. 53
epp performance monitoring.................................................................................... 54
general i/o diagnostics.............................................................................................. 54
electronic journal.......................................................................................................... 55
display unaudited records........................................................................................ 56
display last x................................................................................................................. 57
display selected records........................................................................................... 58
clear journal................................................................................................................ 60
archive/delete journal.............................................................................................. 61
view journal archive.................................................................................................. 62
journal properties....................................................................................................... 64
auto archive.................................................................................................................. 65
password maintenance................................................................................................... 67
change user password................................................................................................. 68
change username.......................................................................................................... 68
modify user access....................................................................................................... 69
add user.......................................................................................................................... 70
remove user.................................................................................................................... 71
terminal users............................................................................................................... 71
user access report....................................................................................................... 72
system parameters........................................................................................................... 73
date and time................................................................................................................. 74
regional settings......................................................................................................... 75
volume control............................................................................................................. 75
shutdown terminal..................................................................................................... 76
restart terminal.......................................................................................................... 76
delete files..................................................................................................................... 77
software update........................................................................................................... 78
statistics......................................................................................................................... 78
schedule reboot........................................................................................................... 79
enable/disable argo u/i.............................................................................................. 80
terminal configuration................................................................................................ 81
general parameters..................................................................................................... 82
coupons........................................................................................................................... 84
terminal messages........................................................................................................ 87
cassette setup............................................................................................................... 88
iso/surcharge properties........................................................................................... 90
communication (tcp/ip)............................................................................................... 93
communication (dial-up)............................................................................................ 96
ads-graphics.................................................................................................................. 99
optional screens......................................................................................................... 100
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optional screen buttons.......................................................................................... 101
more options................................................................................................................ 102
key management............................................................................................................. 105
enter master keys....................................................................................................... 106
download working keys........................................................................................... 108
check digits................................................................................................................. 109
change passwords ...................................................................................................... 110
update epp firmware.................................................................................................. 111
enable triton key management............................................................................... 112
terminal status.............................................................................................................. 113
current terminal error........................................................................................... 114
terminal error history............................................................................................ 114
reset terminal error................................................................................................. 115
configuration summary............................................................................................ 115
restore default parameters.................................................................................... 116
save parameters to external storage.................................................................. 116
restore parameters from external parameters................................................ 117
software update history.......................................................................................... 117
language.......................................................................................................................... 118
favorites.......................................................................................................................... 119
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basic operation
keypad operation
The main T9 keypad consists of ten alphanumeric keys, two directional arrow keys, and four large function
keys located in a 16-key group beneath the LCD screen. The keys have integral raised braille symbols to conform to ADA requirements. The entry of numeric characters via the main keypad is easy; simply press the
desired character. The CANCEL key will abort any action, or clear an entire numeric entry. The CLEAR key
will erase an entry one character at a time, while the ENTER key will execute any entry. The blank key is the
control <CTRL> key, and is used to enter the Management Functions menu.
on-screen keypad
In certain Management Functions screens it may be necessary to enter alpha characters. Anytime users are
required to enter alpha characters, an on-screen keypad will be displayed. The 4.1 software offers two types
of on-screen keyboards: qwerty and alphabetic. Users may toggle between keyboards by pressing the Change
Keyboard Style button to the right of the on-screen keypad.
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rear service panel
The rear service panel (RSP) for FT models is a touchscreen display that provides convenient user access for
day-to-day management functions from inside the facility. For RSP to function, ATM may not be in the midst
of a customer transaction or logged into Management Functions menu from the front control panel. The RSP
will remain in idle mode until a user logs in.
menu-based operation
The terminal operates as a menu-driven system. Messages and menu options on the LCD display guide user
actions. The desired menu option is selected by pressing the on-screen key of your choice. For the purpose
of security, many screens timeout after a preset interval, usually 120 seconds. The time out length may vary
depending on the function being performed.
When a screen time out occurs, a message is presented that asks the user if more time is needed. If the user
chooses Cancel, the welcome screen is presented. If Enter is chosen, the user returns to the function that was
active prior to the timeout. If the user does not make a selection within an additional 30 seconds, the terminal
will automatically return to the welcome screen.
After the unit has been turned on, the top menu will be displayed. From the top menu, users may activate
the terminal to perform customer transactions, or enter the terminal management area. If a menu option is
not chosen within 30 seconds, the terminal will automatically default to the customer welcome screen. In the
event of a power interruption, the terminal will automatically begin accepting customer transactions after
power is restored.
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management functions options
Some management functions may not be available based upon user access; therefore, some options may be
“grayed out” or otherwise disabled. The master user (00) has the ability to access all functions, including the
ability to limit other users’ access. Once logged in to the Management Functions menu, users may perform any
available functions based on user access level.
management reports
Many of the management functions produce a report summarizing the results of the operation. All reports
are displayed on screen with the option to print a hard copy via the receipt printer or save to an external USB
device.
**Note**
An external USB device must be inserted into a free USB port on the main board prior to attempting to save to
external memory. If using the RSP on an FT model, the printer must be in the up position.
The on-screen buttons allow users to scroll through report using the Page Up or Page Down buttons. The
Home button allows user to navigate to the top of the report from any location, while the End button allows
user to skip to the bottom.
The Print button allows a user to print a hard copy of the report, and the Save To File button allows users to
save via external or internal memory. Triton recommends saving all reports, journals, parameters, etc. onto an
external USB device.
The Back button returns user to the previous screen or menu.
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setup basics
Triton ATMs require a certain amount of configuration in order to place them into operation. This section
lists the minimum configuration requirements to bring an X3 ATM into service.
**Note**
An error code of 246 will be displayed upon the first startup. You must change the master password before the
ATM will go into service. An appropriate password must be entered to view the Management Functions menu.
log on
Once the ATM is powered on, log into Management Functions by:
1. Press the Management Functions key on top menu screen. The Management Functions menu may also be
accessed by pressing and holding the <CTRL> key, depressing the 1 key, then releasing both.
2. Enter user ID and password to access Management Functions menu. The factory default settings are 00 for
the user ID and 1234 for the password so the default log on will be 001234.
3. Press Enter.
The ATM can be configured by using the Triton Configuration Wizard, or by completing the following steps.
The following steps are the minimum items that must be configured to put an X3 ATM into service.
change user password
enter host phone number
keys
download working keys
set date and time
enter terminal id cassette close
enter master
set denomination (multiple amount)
completing basic set up requirements
Once all steps listed above have been completed, the ATM should be in communication with the host processor and
ready to begin processing transactions. This completes the basic set up requirements for an X3 ATM. More configura-
tion items can be found in the following chapters.
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using the triton configuration wizard
Triton ATMs require a minimum amount of configuration in order to place them into service. These configuration requirements are covered in the Triton Configuration Wizard, which will walk users through setting the
minimum requirements, and allow users to access optional configurations that may be required by the host
processor.
**Note**
An error code of 246 will be displayed upon the first startup. You must change the master password before ATM
can be put into service. An appropriate password must be entered to view the Management Functions menu.
1. Press the Management Functions key on top menu screen. The Management Functions menu may also be
accessed by pressing and holding the <CTRL> key, depressing the 1 key, then releasing both.
2. Enter user ID and password to access Management Functions menu. The factory default settings are 00 for
the user ID and 1234 for the password so the default log on will be 001234.
3. Press Enter.
4. The Triton Configuration Menu will appear automatically upon first start up. Press Next to begin ATM
configuration.
**Note**
User may navigate to Configuration Wizard anytime via Management Functions >Terminal Configuration >
More Options > Configuration Wizard.
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5. Press Set Master Password. Using on-screen numeric keypad, enter new master password. Do not include
user ID. Password may be 4-12 numeric characters. Press Enter to save and return to Configuration Wizard menu.
6. Press Terminal ID.
7. Enter the terminal ID provided by host processor.
**Note**
Users can toggle between three on-screen keyboards by pressing the Change Keyboard Style button.
8. Press Enter and Return button to save and return to the Configuration Wizard menu.
9. Press Surcharge Amount. Using numeric on-screen keypad, enter the desired surcharge amount.
10. Press Enter and Return button to save and return to the Configuration Wizard menu.
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11. Press Set Date. Using numeric on-screen keypad, enter the current date, then press Enter and Return.
**Note**
Use the < and > buttons on the numeric on-screen keypad to toggle between the month, day and year. The Left
and Right buttons perform the same function.
12. Press Set Time. Using numeric on-screen keypad, enter the current time.
13. Press Enter and Return button to save and return to the Configuration Wizard menu.
14. After these steps have been completed, press the Next button in the bottom, right corner of the screen to
continue to the next set of requirements.
**Note**
Cash or test notes must be loaded into an active cassette to complete the Multiple Amount (denomination)
function. ATM will not go into service until dispenser has performed a successful test dispense and Multiple
Amount has been set.
15. Press Multiple Amount.
16. Follow the on-screen instructions. Remove cassette, add cash or test notes if necessary, then press Enter.
Replace cassette, then press Enter.
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17. Enter Multiple Amount (i.e. $5, $10, $20), then press Enter and Return.
18. Press Start Quantity and follow on-screen instructions. Remove cassette, replenish cash, then press Enter.
19. Enter the number of notes loaded into cassette. This is not the value of the cashed added. Press Enter and
Return.
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20. ATM will automatically perform a Trial Cassette Close. Print or save to file for record keeping purposes.
21. Press Back button to return to the Configuration Wizard menu.
22. After these steps have been completed, press the Next button in the bottom, right corner of the screen to
continue to the next set of requirements.
**Note**
Notice the yellow information box in the top, left portion of the screen on the Configuration Wizard. This
informs the user which options on the menu are required configuration items and which are optional configuration items. Host processor may require more than Triton’s minimum requirements.
23. Press Protocol.
24. Select desired value, then press Enter and Return. This information is provided by the host processor.
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25. Press Message Format.
26. Select desired value, then press Enter and Return. This information is provided by the host processor.
**Note**
The selections made in the Protocol menu will affect option 3 on the Configuration Wizard menu. If using a
dial-up connection, user will see the option Primary Phone. If using TCP/IP, the user will see the option Primary Address and port number.
27. Press Primary Phone, or Primary Address.
28. Enter 10-digit primary phone number, URL, or IP address via on-screen keyboard. This information
is provided by the host processor. Users can toggle between three on-screen keyboards by pressing the
Change Keyboard Style button.
29. Press Enter and Return.
30. If no additional protocol information is required by host processor, skip to step 37.
31. Press Backup Phone or Backup Address.
32. Enter 10-digit backup phone number, URL, or IP address via on-screen keyboard. This information is
provided by host processor.
33. Press Enter and Return.
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34. Press Enable Communication Header to toggle the option on or off. This information is provided by the
host processor.
35. If Enable Communications Header is toggled on and shows a check mark, press Communications
Header.
36. Enter communications header using the on-screen keyboard. This case-sensitive information is provided
by the host processor.
37. Press Enter and Return.
38. After these steps have been completed, press the Next button in the bottom, right corner of the screen to
continue to the next set of requirements.
**Note**
If user 1 and user 2 passwords have already been set, option 1 will be Change Passwords.
39. Press Set Passwords (for the T9 keypad). PCI requires dual authentication, meaning two users must be
present to complete the T9 customer keypad configuration.
40. Enter new user 1 password using the T9 keypad. Press Enter. Password must be 8 characters.
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41. Re-enter new password, then press Enter.
42. Enter new user 2 password using the T9 keypad. Press Enter. Password must be 8 characters.
43. Re-enter new password, then press Enter.
Caution
Master keys and instructions are provided by host processor and vary from customer to customer. Steps 44
through 47 are an example of what a user should see when entering master keys. Check digits shown are for
example purposes only.
44. Press either Enter PIN Master Keys or Enter MAC Master Keys, and follow on-screen instructions. Host
processor will provide master keys and specific instructions for entering keys.
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45. Using the T9 keypad, user 1 enter master keys per host processor instructions, then press Enter. Compare
check digits on screen to check digits provided by host processor. Press Enter.
**Note**
If on-screen check digits do not match check digits provided by host processor, press Cancel to terminate key
entry. Press either Enter PIN Master Keys or Enter MAC Master Keys, and follow on-screen instructions.
46. Press Enter. User 2 add second set of master keys, then press Enter. Compare check digits on screen to
check digits provided by host processor.
**Note**
If on-screen check digits do not match check digits provided by host processor, press Cancel to terminate key
entry. Press either Enter PIN Master Keys or Enter MAC Master Keys, and follow on-screen instructions.
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47. Press Enter. If master keys were entered successfully, press Enter to return to the Configuration Wizard
menu.
48. Press Download Working Keys.
49. Press Enter to contact the host and begin working key download.
50. After keys are downloaded successfully, press Enter to return to Configuration Wizard menu.
51. After these steps have been completed, press the Next button in the bottom, right corner of the screen to
continue to the final requirements in the Configuration Wizard.
52. All selections on the final screen are optional. Press Welcome Message, Store Message, Marketing Message, or Exit Message as desired. Use the on-screen keyboard to enter message, then press Enter and
Return to save.
53. After these steps have been completed or to skip messages completely, press the Next button in the bottom,
right corner of the screen.
54. This completes the Configuration Wizard and user returns to Management Functions menu. ATM may be
put into service.
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terminal close functions (pg 21-29)
The Terminal Close menu allows the user to manage various close functions necessary to the management
and accounting of an X3 ATM. Options, such as configuring automatic day closes, automatically sending close
totals to host processor, and various cassette balance functions are available in this menu.
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schedule close
This function is used to enable/disable and/or set times for automatic day closes.
1. Navigate to Management Functions > Terminal Close Functions > Schedule Close.
2. Press Enable Schedule to toggle option on (check mark) or off (no check mark).
3. If Enable Schedule is toggled on (showing a check mark), press Set Time.
**Note**
Use the < and > buttons on the numeric on-screen keypad to toggle between the hour, minute, and second.
The Left and Right buttons perform the same function.
4. Use the on-screen numeric keyboard to set desired time for terminal to perform a scheduled close.
5. Press Enter and Return to save changes and return to previous menu.
6. Day of the Week option is automatically set to Every Day. Press Save and Return to save changes and
return to previous menu.
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send terminal totals
This function enables or disables automatic transmission of terminal close totals to host processor. When
toggled on, the terminal will send accumulated totals information to the processor during the Day Close operation. If toggled off, these totals will not be sent. Terminal totals include the total number of all withdrawal,
inquiry, and transfer transactions that have occurred since the last Day Close operation, as well as settlement
and surcharge amounts.
1. Navigate to Management Functions > Terminal Close Functions.
2. Press Send Terminal Totals to toggle option ON or OFF. Set as recommended by host processor.
3. Press Back to return to previous menu.
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trial close
This function option is used to complete daily balancing of the cash dispenser with the processor. A summary
of all transactions since the last Day Close was completed can be printed, and totals are downloaded and sent
to host processor. This function does not clear totals or change the business date.
A Trial Close is used to balance the ATM before actually balancing with the processor. The report contains
accumulated transaction totals obtained from the processor and from the terminal, including the total number of customer transactions recorded since the last Day Close was performed. The two-column format allows
the host and terminal totals to be easily compared. The settlement value is the processor’s record of the total
currency dispensed since the last Day Close was performed.
1. Navigate to Management Functions > Terminal Close Functions.
2. Press Trial Close option, then press Enter to begin operation.
3. Trial Close Report will be displayed on screen. Press Print to print a hard copy via the receipt printer, or
press Save To File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
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day close
This function completes daily balancing of the cash dispenser with the processor. This function clears totals
and resets the business date. A summary of all transactions since the last Day Close was completed can be
printed and totals are downloaded and sent to host processor.
This function contacts the processor and downloads all totals accumulated since last Day Close was performed. The Day Close function is generally the final step in the daily balancing process. Users may wish to
perform a Trial Close to view the report without clearing all totals before completing a Day Close.
1. Navigate to Management Functions > Terminal Close Functions.
2. Press Day Close, then press Enter to begin operation.
3. Day Close Report will be displayed on screen. Press Print to print a hard copy via the receipt printer, or
press Save To File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
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trial cassette close
This function generates a report to help balance specific cassette(s) in the dispenser without resetting the
value(s) to zero. The report summarizes all activity for chosen cassette(s) since the last cassette close, including
a total of all transactions.
The Trail Cassette Close is normally used to provide a quick look at the current status of a cassette, and does
not clear the cassette totals from the terminal.
**Note**
Steps may vary slightly based on cassette close options and configuration.
1. Navigate to Management Functions > Terminal Close Functions.
2. Press Trial Cassette Close option.
3. Press desired cassette(s) to be included in the trial cassette close, then press Save and Return.
4. Trial cassette close report will be displayed on screen. Press Print to print a hard copy via the receipt printer, or press Save To File to save on a USB drive.
5. When report has been printed or saved, press Back button to return to the previous menu.
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cassette close
This function generates a report to help balance specific cassette(s) in the dispenser. The report summarizes
all activity for chosen cassette(s) since the last cassette close and clears cassette totals from the terminal. The
Cassette Close function is usually completed as the final step in balancing a currency cassette before removing
the cassette to replenish it.
**Note**
Steps may vary slightly based on cassette close options and configuration.
1. Navigate to Management Functions > Terminal Close Functions.
2. Press Cassette Close option.
3. Press desired cassette(s) to be included in the cassette close, then press Save and Return.
4. Cassette close report will be displayed on screen. Press Print to print a hard copy via the receipt printer, or
press Save To File to save on a USB drive.
5. When report has been printed or saved, press Back button.
6. Remove and replenish selected cassettes, then press Enter.Using the on-screen numeric keypad, enter the
number of bills in the cassette(s). This is not the value.
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7. Press Enter and Return. Trial cassette close report will be displayed on screen. Press Print to print a hard
copy via the receipt printer, or press Save To File to save on a USB drive.
8. When report has been printed or saved, press Back button to return to the previous menu.
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cassette close options
1. Navigate to Management Functions > Terminal Close Functions. Select desired cassette close option. Cassette close options allow the user to customize close experience.
2. Press Perform Day Close to toggle on (check mark) or off (no check mark). This option, when enabled
(checked), will automatically perform a day close at the end of a cassette close.
3. Press Show Current Cassette Totals to toggle on (check mark) or off (no check mark). This option, when
enabled (checked), will display the current totals report when performing a close.
4. Press Prompt for Cassette to Close to toggle on (check mark) or off (no check mark). This option, when
enabled (checked), will prompt users for which cassettes should be selected for the close.
5. Press Prompt for Cassette to Replenish to toggle on (check mark) or off (no check mark). This option,
when enabled (checked), will prompt the user for which cassettes should be selected to replenish.
6. Press Display New Cassette Totals to toggle on (check mark) or off (no check mark). This option, when
enabled (checked), will display the new totals report when performing a close.
7. When finished with cassette close option, press Save and Return to return to previous menu.
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add cash
This function allows a user to add notes to one or more cassettes without performing a cassette close operation, and automatically provides additional journal entries for documentation.
1. Navigate to Management Functions > Terminal Close Functions.
2. Press Add Cash.
3. Press Note Count Cassette # on desired cassette, then press Enter.
4. Remove and replenish selected cassettes, then press Enter.
5. Using the on-screen numeric keypad, enter the number of bills added to cassette(s). This is not the value.
6. Press Enter and Return.
7. Repeat for each desired cassette.
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diagnostics (pg 31-54)
The Diagnostics menu allows the user to view various parameters and/or statuses on the terminal, or check
the status and function of various components on the ATM. Options, such as device status for printer, keypad,
or dispenser; testing the connectivity with host processor; and component configuration functions are available in this menu.
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terminal status
The Terminal Status menu allows the user to view terminal errors and history; reset current terminal errors;
view, import, export parameters, or restore default parameters; and navigate to software update history. To
Navigate to Terminal Status menu, go to Management Functions > Diagnostics > Terminal Status.
current terminal error
This function generates a management report that shows the most current terminal status error code. The
error code is listed with a short description of the condition and recommended actions.
1. Navigate to Management Functions > Diagnostics > Terminal Status.
2. Press Current Terminal Error.
3. Error code is displayed on screen. Press Print to print a hard copy via the receipt printer, or press Save To
File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
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terminal error history
This function displays a management report showing all status error codes that have been recorded since the
initial terminal set up. A short description of each code is provided.
1. Navigate to Management Functions > Diagnostics > Terminal Status.
2. Press Terminal Error History.
3. Error code history is displayed on screen. Press Print to print a hard copy via the receipt printer, or press
Save To File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
reset terminal error
Navigate to Management Functions > Diagnostics > Terminal Status and press Reset Terminal Error. No further action from user is required. This function will attempt to reset the current terminal error to zero.
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configuration summary
This function generates a management report that contains current terminal configuration and hardware status information. Information is provided for all terminal configuration areas, including software, peripherals,
communications, and messaging.
1. Navigate to Management Functions > Diagnostics > Terminal Status.
2. Press Configuration Summary.
3. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save To File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
restore default parameters
This function allows user to set the ATM back to factory default settings. All current parameters that have
been modified from factory default settings will be deleted. This function does not reset the journal or T9
keypad.
1. Navigate to Management Functions > Diagnostics > Terminal Status.
2. Press Restore Default Parameters. Depending on software, a list of configurations may be presented, one
of which must be selected.
3. Pressing Enter on the pop-up dialog will begin the processing of erasing current terminal parameters.
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save parameters to external storage
This function saves the current terminal parameters to a USB drive inserted into an available USB port on the
main board.
1.
2.
3.
4.
Navigate to Management Functions > Diagnostics > Terminal Status.
Ensure USB drive is installed into an empty USB port on main board.
Press Save Parameters to External Storage. Press Enter on the pop-up dialog.
Using the on-screen keyboard, name parameter file, then press Enter to begin the processing of exporting
current parameters to external USB drive.
restore parameters from external storage
This function restores a previously saved set of terminal parameters via a USB drive inserted into an available
USB port on the main board.
1. Navigate to Management Functions > Diagnostics > Terminal Status.
2. Ensure USB drive with previously saved parameters is installed into an empty USB port on main board.
3. Press Restore Parameters from External Storage. Select correct parameter file, then press Enter and
Return.
4. Pressing Enter on the pop-up dialog will begin the process of importing parameters from external USB
drive.
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software update history
This function allows user to generate a report of all software updates that have been installed onto the machine.
1. Navigate to Management Functions > Diagnostics > Terminal Status.
2. Press Software Update History.
3. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save To File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
transaction totals
This function allows the user to generate a report of all transactions. The report displays totals in two categories: totals since the last close was performed and cumulative totals. Also displayed are the date and time of the
last successful transaction and the last denied transaction.
1. Navigate to Management Functions > Diagnostics.
2. Press Transaction Totals.
3. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save To File to save on a thumb drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
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system diagnostics
This function will display a pop-up dialog that allows a user to view and configure system properties. To navigate through the dialog, touch the desired tab on the touch-screen display to view properties. In most cases, it
should not be necessary to change or adjust these properties.
**Note**
Please contact Triton Technical Support before changing any settings in this menu.
1. Navigate to Management Functions > Diagnostics.
2. Press System Diagnostics.
3. Pop-up dialog will appear on screen. Navigate to each tab on screen to view information about that category.
4. When finished viewing system information, press X on the pop-up dialog to close or press CANCEL on
the T9 keypad to return to previous menu.
cash dispenser status
This function generates a report identifying the type of cash dispenser installed and the dispenser status check.
1. Navigate to Management Functions > Diagnostics > Dispenser.
2. Press Cash Dispenser Status.
3. Report is displayed on screen. Press Print to print a hard copy via the receipt printer, or press Save To File
to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
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purge (dispenser)
This option allows users to cycle the dispenser in order to clear the note path. Any jammed bills should be
deposited in the reject bin/cassette. When the purge command is used to clear the feed path following a jam
or failure, some of the notes may pass out of the exit depending on location in the feed path and type of fault
condition.
1. Navigate to Management Functions > Diagnostics > Dispenser.
2. Pressing Purge will begin the process of clearing the feed path.
3. Once purge is complete, press Enter on the pop-up dialog to return to the previous menu.
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test dispense
This function dispenses notes from each operational cassette into the reject cassette. No notes are sent to exit.
The shutter test, applicable to FT units, will be performed as part of the Test Dispense operation. The shutter
test exercises the unit shutter assembly by opening and closing the shutter. Do not insert objects or fingers
when shutter assembly is opening/closing.
1. Navigate to Management Functions > Diagnostics > Dispenser.
2. Press Test Dispense.
3. Press desired single cassette or All Cassettes to begin the test dispense operation. A pop-up dialog will
inform user if test dispense was successful.
4. Once complete, press Enter on the pop-up dialog to return to cassette menu.
5. Press Back to return to the previous screen.
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inject new cassette id (nmd only)
This function allows the user to inject a new ID into a cassette. The NMD dispensing mechanisms use cassettes that possess internal memory which enables a cassette to store its own identification code.
The Inject New Cassette ID function has no direct correlation to the physical position of the cassette within
the dispenser. In most cases, cassette A will be placed in the top feed channel, cassette B in the second, and so
on. This is not a requirement for NMD cassettes since the ID code allows the dispenser to locate the cassette
where ever it is placed.
1. Navigate to Management Functions > Diagnostics > Dispenser.
2. Press Inject New Cassette ID.
3. Press desired cassette (A, B, C, D) you wish to rename.
4.
5.
6.
7.
8.
9.
Remove cassette from top feed channel.
Insert cassette (A, B, C, D) you wish to rename into top feed channel.
Press Enter to begin operation.
At prompt, remove cassette from top feed channel and place in desired slot.
Press Enter to continue.
Press Enter at completion prompt to return to the previous menu.
10. Repeat step 2 through step 9 for each desired cassette.
Caution
Multiple amount should be configured for each renamed cassette after injecting a new cassette ID. User must
then return desired cassettes to service via Management Functions > Diagnostics > Dispenser > Cassette Parameters.
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force unlock cassette (nmd only)
This function provides a means of overriding the NMD locking mechanism associated with a specific cassette.
Occasionally, a condition may occur that prevents a cassette from being removed from the dispenser, such as
note lodged in the cassette gate, the mechanical shutter that lowers when notes are dispensed and raises when
a cassette is removed from the dispenser. If the gate does not fully close, the cassette will remain locked into
the dispenser.
If a user finds that a cassette cannot be removed after performing a normal unlock operation, the Force Unlock Cassette ID function should be used before any other troubleshooting.
1. Navigate to Management Functions > Diagnostics > Dispenser.
2. Press Force Unlock Cassette ID.
3. Press desired cassette (Feed channel 1, 2, 3, 4, or reject) you wish to unlock.
4. Press Enter at the warning prompt to force unlock the cassette.
5. Press Enter to complete unlock function.
6. Press Enter at warning prompt to complete force unlock function and return to the previous menu.
Caution
User must return desired cassettes to service via Management Functions > Diagnostics > Dispenser > Cassette
Parameters after completing the force unlock cassette function.
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dispenser totals
This function displays dispenser activity totals in various categories, such as cumulative dispense and reject
counts, and individual cassette totals.
1. Navigate to Management Functions > Diagnostics > Dispenser.
2. Press Dispenser Totals.
3. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save to File to save on a USB device.
4. When report has been printed or saved, press Back button to return to previous menu.
initialize dispenser
This function synchronizes the dispenser to the ATM, and resets the operating parameters associated with the
cash dispenser and installed cassettes. This operation is usually performed when installing a new dispenser, or
when an error occurs with the current dispenser. User will be required to set cassette parameters after completing this function.
1. Navigate to Management Functions > Diagnostics > Dispenser.
2. Press Initialize Dispenser.
3. Press Enter at warning prompt.
4. At prompt, depress the security switch on the security module located inside the safe.
5. Press Enter to continue.
6. Press Enter at the completion prompt to return to the previous menu.
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cassette parameters
1. Navigate to Management Functions > Diagnostics > Dispenser > Cassette Parameters.
2. Press Relearn Bill Thickness. For some dispensing mechanisms, the first time the dispenser is set up or a
new note cassette installed, the dispenser will enter a learning mode during which it learns the thickness of
notes loaded. This function may dispense and reject up to 15 notes into the reject cassette. This function is
used during normal operation when the dispenser experiences an abnormal amount of rejected notes.
3. Press All Cassettes Locked to toggle on (check mark) or off (no check mark). This option physically locks
or unlocks all cassettes in the dispenser chassis. (NMD only)
4. Press Retract Cash to toggle on (check mark) or off (no check mark). This option enables the dispenser
to retrieve or retract dispensed notes after a certain amount of time if notes have not been retrieved (FT
only).
5. Press Retract Delay. Use the on-screen numeric keypad to enter desired delay time in seconds. The value
must be between 30 seconds and 120 seconds. This option allows the user to set the amount of time the
dispenser will wait before retracting notes left in the bill chute (FT/NMD only).
6. Press Cassette in Service to toggle on (check mark) or off (no check mark). This function places the active
cassette (shown under option 5) in or out of service.
7. Press Document Type to choose between cash or non-cash dispensing options. If non-cash option is
chosen, press Save and Return to return to the previous menu. Press Advanced Options, then Non-Cash
Item Description. Use the on-screen keyboard to enter an item description up to 28 characters. Press Bill
Width and/or Bill Length to configure the size document loaded in the non-cash cassette. Press Save and
Return to return to the previous menu. Non-cash items are available for NMD only.
8. Press Multiple Amount, then press Enter at the warning prompt. Remove cassette from dispenser, then
press Enter. Load notes or non-cash items into cassette. Insert cassette into dispenser, then press Enter.
Using the on-screen numeric keypad, enter the denomination of notes loaded, then press Enter and Return to return to the previous menu. Denomination is the type of note loaded ($5, $10, $20 etc.).
9. Press Clear Dispenser Status Report to clear all history and totals for dispenser (TDM only).
10. Press Save and Return to save all changes and return to the previous screen.
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card reader status
This functions generates a report showing the card reader hardware status.
1. Navigate to Management Functions > Diagnostics > Card Reader.
2. Press Card Reader Status.
3. Report is displayed on screen. Press Print to print a hard copy via the receipt printer, or press Save To File
to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
card reader totals
This function generates a management report detailing the various card reader operations, such as number of
cards read, last valid card read, and number of bad card reads.
1. Navigate to Management Functions > Diagnostics > Card Reader.
2. Press Card Reader Totals.
3. Report is displayed on screen. Press Print to print a hard copy via the receipt printer, or press Save To File
to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
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scan card
This function reports the number of tracks the card reader is able to scan. If the card can be properly read, the
information from each track will be displayed on screen.
1. Navigate to Management Functions > Diagnostics > Card Reader.
2. Press Scan Card.
3. Insert card into card reader. Card reader will attempt to read an EMV chip. If no chip is detected, card
reader will read magnetic strip.
4. Remove card when on-screen prompt appears.
5. Report is displayed on screen. Press Print to print a hard copy via the receipt printer, or press Save To File
to save on a USB drive.
6. When report has been printed or saved, press Back button to return to the previous menu.
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device status (printer)
This function generates a report showing the current hardware status, including the printer name and any
errors.
1. Navigate to Management Functions > Diagnostics > Printer.
2. Press Device Status.
3. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save To File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
reset/test printer
1. Navigate to Management Functions > Diagnostics > Printer.
2. Press Reset/Test Printer.
3. Printer automatically prints a test receipt, then returns user to the previous screen.
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configure printer
**Note**
The options available may vary depending on ATM model, installed dispenser, and/or optional peripherals.
1. Navigate to Management Functions > Diagnostics > Printer > Configure Printer.
2. Press Font Size to change the printed font characters to either 16-dot or 24-dot font. Applies to management reports and text receipts only.
3. Press Line Spacing (0-255 dots) to set the spacing between lines on the receipt or coupon. Applies to
management reports and text receipts only.
4. Press Char Spacing (0-127 dots) to set the spacing between characters on the receipt or coupon. Applies
to management reports and text receipts only.
5. Press Receipt Format to choose either a text or graphics format for the receipt.
6. Press Minimum Receipt Length to set the minimum length for a customer receipt. The default is 1150
dots (approximately 5 5/8” or 144 mm). Not available when using printer presenter.
7. Press Print Density to set the printer density to either 100% or 130%. Density of 130% improves the quality of the receipt, but can shorten the printer head life.
8. Press Reset All to initialize and perform an operational test of the printer.
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device status (modem/ethernet)
This function generates a management report detailing the modem and ethernet parameters.
1. Navigate to Management Functions > Diagnostics > Modem/Ethernet.
2. Press Device Status.
3. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save to File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
test (modem/ethernet)
This function tests the terminal modem by performing a dialing operation.
1. Navigate to Management Functions > Diagnostics > Modem/Ethernet.
2. Press Test.
3. Using on-screen numeric keypad, enter phone number or IP address, as applicable, then press Enter and
Return to begin test.
4. A message screen will display test results. Press Back button to return to the previous menu.
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modem totals
This function generates a management report detailing the number of modem call attempts, busy signals, and
aborted calls.
1. Navigate to Management Functions > Diagnostics > Modem/Ethernet.
2. Press Modem Totals.
3. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save To File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
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configure modem
This function allows user to change the modem parameters. Do not attempt to alter these properties unless
certain of the results. Incorrect settings may cause communication failure. Settings or changes in this menu
are advanced configuration options, and should be provided by host processor.
**Note**
The options available may vary depending on software installed. In 4.0 software, steps 2 - 6 will be performed
in the Port Settings/Call Options menus that appears on screen after choosing the modem model.
1. Navigate to Management Functions > Diagnostics > Modem/Ethernet > Configure Modem.
2. Press Baud Rate to select the desired baud rate. This option determines the speed in which the main board
talks to the modem.
3. Press Data Bits to select the amount of data bits used.
4. Press Parity to choose an even or odd parity type.
5. Press Stop Bits to select the amount of stop bits used.
6. Press Modem Setup String to alter the initialization string.
7. Press Advanced Options to alter the port settings and call options.
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triton connect settings
This function allow user to change the Triton Connect parameters. Do not attempt to alter these properties
unless certain of the results. Incorrect settings may cause communication failure. Settings or changes in this
menu are advanced configuration options.
**Note**
The options available may vary depending on software installed. In 4.0 software, steps 2 - 6 will be performed
in the Port Settings/Call Options menus that appears on screen after choosing the modem model.
1. Navigate to Management Functions > Diagnostics > Modem/Ethernet >Triton Connect.
2. Press Baud Rate to select the desired baud rate. This option determines the speed in which the main board
talks to the modem.
3. Press Data Bits to select the amount of data bits used.
4. Press Parity to choose an even or odd parity type.
5. Press Stop Bits to select the amount of stop bits used.
6. Press Modem Setup String to alter the initialization string.
7. Press Advanced Options to alter the port settings and call options.
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configure ethernet settings
This function allows user to change ethernet parameters. Do not attempt to alter these properties unless certain of the results. Incorrect settings may cause communication failure. Settings or changes in this menu are
advanced configuration options, and should be provided by host processor or IT department.
1. Navigate to Management Functions > Diagnostics > Modem/Ethernet > Configure Ethernet Settings.
2. Press IP Address. Use the on-screen keyboard to enter the address provided by host processor or IT
department. The IP address identifies the terminal as the source of the data packets sent to and received
from the host processor. Available when Enable DHCP is toggled off (no check mark). Any changes to this
option requires a terminal restart.
3. Press Subnet Mask. Use the on-screen keyboard to enter the address provided by the host processor or IT
department. The subnet mask address distinguishes other terminals on the same LAN (local area network)
from terminals in other locations. Available when Enable DHCP is toggled off (no check mark). Any
changes to this option requires a terminal restart.
4. Press Default Gateway. Use the on-screen keyboard to enter the address provided by host processor or IT
department. The default gateway acts as a router and determines what channel the modem talks through.
Available when Enable DHCP is toggled off (no check mark). Any changes to this option requires a terminal restart.
5. Press Primary DNS. Use the on-screen keyboard to enter the address provided by host processor or IT
department. The primary DNS (domain name system) translates domain names to IP addresses. Available
when Enable DHCP is toggled off (no check mark). Any changes to this option requires a terminal restart.
6. Press Primary WINS. Use the on-screen keyboard to enter the address provided by host processor or IT
department. Primary WINS (Windows internet naming service) manages the association of workstation
names and locations with IP addresses. WINS automatically creates a computer name - IP address mapping entry in a table. WINS complements the NT server’s DHCP which negotiates an IP address for any
computer when it is first defined to the network. Available when Enable DHCP is toggled off (no check
mark). Any changes to this option requires a terminal restart.
7. Press Enable DHCP to toggle on (check mark) or off (no check mark). DHCP (dynamic host configuration protocol) is a protocol that provides a means to dynamically allocate IP addresses to computers on
a LAN system. Static IP addresses listed above are only available when Enable DHCP is toggled off (no
check mark). Any changes to this option requires a terminal restart.
8. Press Incoming Port. Use the on-screen keyboard to enter the address provided by your IT department.
Used for Triton Connect only.
9. Press Outgoing Port. Use the on-screen keyboard to enter the address provided by host processor or IT
department. Use only if a static port is required (default is dynamic).
10. Press Notify Triton Connect to manage notification intervals. This setting notifies Triton Connect when
any of the above addresses are changed, unless notifications are disabled.
11. Press Enable Firewall to toggle on (check mark) or off (no check mark). When enabled, the firewall will
run upon system startup. Any changes to this option requires a terminal restart.
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ping remote host address (modem/ethernet)
This function tests and verifies TCP/IP communication.
1. Navigate to Management Functions > Diagnostics > Modem/Ethernet.
2. Press Ping Remote Host Address.
3. Enter a domain name or IP address to verify TCP/IP communication, then press Enter and Return.
4. A pop-up dialog will relay whether the test was successful or not. Press Enter to return to the previous
screen.
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manage certificate whitelist
This function allows the list of individual certificates to be enabled or disabled. Check with host processor to
determine if required.
1.
2.
3.
4.
5.
Navigate to Management Functions > Diagnostics > Modem/Ethernet.
Press Certificate Whitelist.
Use the Page Up and Page Down buttons to navigate the list.
Press Enable/Disable to toggle on (check mark) or toggle off (no check mark) desired certificate.
Press Save and Return to save changes and return to the previous menu.
device status (keypad)
This function generates a report showing the current hardware status, serial number, version number, and
loaded encrypted key check digits.
1. Navigate to Management Functions > Diagnostics > Keypad.
2. Press Device Status.
3. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save To File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
test (keypad)
This function allows user to verify operation of the T9 keypad and the on-screen command buttons.
1. Navigate to Management Functions > Diagnostics > Keypad.
2. Press Test.
3. Press Screen Button 5, Screen Button 6, Screen Button 7, and Screen Button 8 to verify LCD buttons are
working properly. Each button will appear on screen if operating.
4. Press all buttons except ENTER on the T9 keypad to verify keypad is functioning properly. Each button
will appear on screen if operating.
5. Press Enter on T9 keypad to complete button test and return to previous screen.
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epp performance monitoring
This function generates a report of communication statistics associated with the customer keypad.
1. Navigate to Management Functions > Diagnostics > Keypad.
2. Press EPP Performance Monitoring.
3. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save To File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
general i/o diagnostics
1. Navigate to Management Functions > Diagnostics > General I/O Diagnostics.
2. Press LED Indicators. This function will flash all LEDs on the terminal for 5 seconds.
3. Press Audio Output. This function will play a sound file and audio text through the terminal speakers, or
via headphones if attached.
4. Press Head Phone Interrupts. This function reports whether headphones can be detected when inserted
and removed.
5. Press Configure LED Flash Rate to adjust the flash rate of the LEDs. Options include 0 Hz (always on/no
flash), 0.5 Hz, 1.0 Hz, or 2.0 Hz.
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electronic journal (pg 51-66)
The Electronic Journal menu allows the user to view and print various journal entries. This information
should be maintained in case of customer inquiry and/or for troubleshooting purposes.
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display unaudited records
This function generates a summary of all unaudited journal entries from the last time the journal was audited/
printed.
1. Navigate to Management Functions > Electronic Journal.
2. Press Display Unaudited Records.
3. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save To File to save on a USB drive.
4. When report has been printed or saved, press Back button.
5. Press Enter mark records as audited, or press Cancel to return to previous screen.
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display last x
This function can be used to display, print, or save all electronic journal records before or after auditing.
1. Navigate to Management Functions > Electronic Journal.
2. Press Display Last X.
3. Using the on-screen numeric keypad, enter the number of journals to display, then press Enter and Return.
4. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save To File to save on a USB drive.
5. When report has been printed or saved, press Back button to return to the previous screen.
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display selected records
This function allows user to sort journal entries by various criteria.
1. Navigate to Management Functions > Electronic Journal.
2. Press Display Selected Records.
3. Press Audit Filter, then touch desired option. Press Save and Return to return to previous screen.
4. Press Record Type, then touch desired option. Press Save and Return to return to previous screen.
5. Press Date Filter, then touch desired option. Press Save and Return to return to previous screen.
**Note**
Use the < and > buttons on the numeric on-screen keypad to toggle between the month, day and year.
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6. If the selected dates option was chosen for the date filter, press Start Date. Using the on-screen numeric
keypad, enter the desired start date. Press Enter and Return.
7. If selected dates was chosen for the date filter, press End Date. Using the on-screen numeric keypad, enter
desired end date. Press Enter and Return.
8. Press Field, then touch desired option. Press Save and Return to return to previous screen.
9. Press Contains. Using the on-screen keypad, enter desired criteria. Press Save and Return to return to
previous screen.
10. Press Display Selected Records in the bottom, left corner of screen.
11. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save To File to save on a USB drive.
12. When report has been printed or saved, press Back button to return to the previous screen.
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clear journal
This function allows user to mark all unaudited records in the journal as audited.
1. Navigate to Management Functions > Electronic Journal.
2. Press Clear Journal.
**Note**
Clearing audits records. This function does not delete.
3. Press Enter to clear all journal entries and mark as audited. Press Enter to return to the previous screen.
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archive/delete journal
This function allows user to specify the destination and date range for archiving audited journal records.
1. Navigate to Management Functions > Electronic Journal.
Caution
Choosing None (Delete) option for Archive Location will permanently delete all journal records.
2. Press Archive/Delete Journal.
3. Press Archive Location.
4. Select the desired save location, then press Save and Return.
5. Press Archive records prior to: to choose date.
6. Use the on-screen numeric keypad to select desired date, then press Enter and Return.
7. Press Enter at the Archive/Delete Journal completion prompt to return to the previous screen.
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view journal archive
This function allows the user to browse archived journal entries.
1. Navigate to Management Functions > Electronic Journal.
2. Press View Journal Archive.
3. Press Look in: to select desired file location. Select either Internal Flash or USB Device, then press Save
and Return. A USB device must be inserted into an available USB port on the main board to access USB
files.
4. The Files of Type: option defaults to Journal Files (*.jrn). Only audited journal files can be viewed from
this menu.
5. Available files are listed on screen. Use Up and Down buttons to navigate through list. Press Save and Return once desired file is selected.
6. Press Audit Filter, then touch desired option. Press Save and Return to return to previous screen.
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7. Press Record Type, then touch desired option. Press Save and Return to return to previous screen.
8. Press Date Filter, then touch desired option. Press Save and Return to return to previous screen.
**Note**
Use the < and > buttons on the numeric on-screen keypad to toggle between the month, day and year.
9. If the selected dates option was chosen for the date filter, press Start Date. Using the on-screen numeric
keypad, enter the desired start date. Press Enter and Return.
10. If selected dates was chosen for the date filter, press End Date. Using the on-screen numeric keypad, enter
desired end date. Press Enter and Return.
11. Press Field, then touch desired option. Press Save and Return to return to previous screen.
12. Press Contains. Using the on-screen keypad, enter desired criteria. Press Save and Return to return to
previous screen.
13. Press Display Selected Records in the bottom, left corner of screen.
14. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save To File to save on a USB drive.
15. When report has been printed or saved, press Back button to return to the previous screen.
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journal properties
This function generates a report that provides electronic journal information, such as the number of records in
the journal, the number of audited or unaudited records, etc.
1. Navigate to Management Functions > Electronic Journal.
2. Press Journal Properties.
3. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save to File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to previous menu.
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auto archive
This function allows the user to set parameters for auto archiving or deleting records on a predefined schedule.
1. Navigate to Management Functions > Electronic Journal.
2. Press Auto Archive.
3. Press Archive Location to set parameters.
4. Select the desired location, then press Save and Return.
Caution
If the None(Delete) option is chosen, records will be permanently deleted. These records cannot be retrieved.
5. Press Archive when journal exceeds (MB):. Use the on-screen numeric keypad to select desired maximum journal size, then press Enter and Return.
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6. Press Archive audited records older than (days):. Use the on-screen numeric keypad to select desired
days, then press Enter and Return.
7. Press Archive unaudited records: to toggle the option on (check mark) or off (no check mark). This option allows archiving or deletion of unaudited records.
Caution
Enabling the Archive unaudited records option will allow data that has not been viewed or downloaded to be
deleted.
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password maintenance (pg 68-72)
The Password Maintenance Menu allows the user to change the currently-logged-in user’s password, add or
remove users, control user access, etc.
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change user password
This function allows the currently-logged-in user to change their password. For example, this function changes master password if user is logged in with master user ID (00).
1. Navigate to Management Functions > Password Maintenance.
2. Press Change User Password.
3. Using the on-screen numeric keypad, enter the new password for user, then press Enter. Do not include
user ID. Password may be 4-12 numeric characters.
4. Re-enter the new user password, then press Enter to return to the previous screen.
change username
This function allows the currently-logged-in user to change their username.
1.
2.
3.
4.
Navigate to Management Functions > Password Maintenance.
Press Change Username.
Using the on-screen keypad, enter desired username.
Press Enter and Return to save changes and return to previous screen.
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modify user access
This function allows the master user to select which Management Functions options will be accessible to other
users.
1. Navigate to Management Functions > Password Maintenance.
2. Press Modify User Access.
3. Using the on-screen numeric keypad, enter the user ID you wish to modify. Press Enter and Return.
4. Touch desired selections to toggle the option on or off. User will have access to all option with a check
mark beside them.
5. Press Save and Return to save changes and return to previous menu.
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add user
This function allows the master user to add a new user.
1. Navigate to Management Functions > Password Maintenance.
2. Press Add User.
3. Using the on-screen numeric keypad, enter new user ID, then press Enter and Return. User ID may be
any digit between 01-99 that is not currently assigned to another user.
4. Using the on-screen keypad, enter the new username, then press Enter and Return.
5. Using the numeric on-screen keypad, enter the new password for user, then press Enter.
6. Re-enter new password to confirm, then press Enter to save changes and return to the previous screen.
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remove user
This function allows the master user to remove user(s).
1. Navigate to Management Functions > Password Maintenance.
2. Press Remove User.
3. Using the on-screen numeric keypad, enter user ID you wish to delete, then press Enter and Return.
4. Press Enter to remove user, or Cancel to return to previous menu.
terminal users
This function generates a report that lists the User ID code and corresponding username for all terminal users.
1. Navigate to Management Functions > Password Maintenance.
2. Press Terminal Users.
3. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save to File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to previous menu.
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user access report
This function generates a report that lists all management functions that selected user can access.
1. Navigate to Management Functions > Password Maintenance.
2. Press User Access Report.
3. Using the on-screen numeric keypad, enter user ID you wish to view, then press Enter and Return.
4. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save to File to save on a USB drive.
5. When report has been printed or saved, press Back button to return to previous menu.
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system parameters (pg 74-80)
The Systems Parameters menu allows the user to manage various basic settings on an X3 ATM, such as date
and time, volume control, and shutting down the terminal.
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date and time
This function allows user to set the correct date and time. ATM will not go into service if these parameters are
not set.
1. Navigate to Management Functions > System parameters.
2. Press Date and Time.
**Note**
Use the < and > buttons on the numeric on-screen keypad to toggle between the month, day and year or the
hour, minute and second.
3. Press Set Date.
4. Using the on-screen numeric keypad, enter the current date. Press Enter and Return to return to the previous screen.
5. Press Set Time.
6. Using the on-screen numeric keypad, enter the current time. Press Enter and Return to return to the previous screen.
7. Press Save and Return to save changes and return to the previous screen.
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regional settings
This function allows user to change advanced parameters on the terminal, such as physical location, numbering scheme, and currency. Do not attempt to alter these properties unless certain of the results. Settings or
changes in this menu are advanced configuration options.
1.
2.
3.
4.
Navigate to Management Functions > System Parameters.
Press Regional settings.
Press the desired tab for Regional Settings, User Interface Language, Input Language, or Customize.
Change settings if applicable, then press OK to save changes or X to return to previous screen.
volume control
This function allows user to control the terminal speaker and headphones volume.
1.
2.
3.
4.
Navigate to Management Functions > System Parameters.
Press Volume Control.
Press the on-screen Up and Down buttons to adjust volume to desired level.
Press Enter and Return to save changes and return to the previous screen.
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shutdown the terminal
1.
2.
3.
4.
Navigate to Management Functions > System Parameters.
Press Shutdown the Terminal.
Press Enter on the pop-up dialog, and wait for the message It is now safe to shutdown your computer.
Turn the power switch on the power supply to the off (O) position.
restart terminal
1. Navigate to Management Functions > System Parameters.
2. Press Restart the Terminal.
3. Press Enter on the pop-up dialog. Terminal will reboot.
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delete files
This function is used to permanently delete graphics (.bmp) or screen files (.tsm) from the internal memory of
the unit. Files must first be deleted as usable/active files from the Ads-Graphics menu to be deleted using this
function.
1. Navigate to Management Functions > System Parameters.
2. Press Delete Files. The Look in: option is set to Internal Flash by default. This cannot be changed in this
menu.
3. Press Files of Type: and choose desired file type. Use Page Up and Page Down buttons to navigate
through list of files available for deletion. Press the Select button or touch the desired file to choose (check
mark).
4. Press Save and Return to return to the previous screen.
5. Files available for deletion will be listed under Available Options. Use Page Up and Page Down buttons
to navigate through list of files available for deletion. Press the Select button or touch the desired file to
highlight, then press Delete.
6. Pressing Enter on the pop-up dialog will permanently delete the file from the terminal.
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software update
1.
2.
3.
4.
Install USB drive loaded with software into an empty USB port on main board.
Navigate to Management Functions > System Parameters.
Press Software Update.
Press desired filename on screen to highlight. If no files are shown, press the Refresh button. Files from
USB drive should then appear under Available Options on the screen. Files must not be saved in a folder
on USB drive.
5. Press Enter and Return to begin software installation.
6. Press Enter on the pop-up dialog.
7. Terminal will reboot, then begin installing new software files.
statistics
This function generates a management report that contains the number of terminal startups, normal shutdowns, and abnormal shutdowns.
1. Navigate to Management Functions > System Parameters.
2. Press Statistics.
3. Report is displayed on screen. Press Print to print a hard copy via the receipt printer, or press Save to File
to save on USB drive.
4. When report has been printed, press Back button to return to previous menu.
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schedule reboot
This function allows the user to establish a time at which the terminal reboot will be performed automatically.
1. Navigate to Management Functions > System Parameters.
2. Press Schedule Reboot.
3. Press Enable Schedule to toggle on (checkmark) or off (no checkmark).
4. Press Set Time when schedule is enabled. Using the on-screen numeric keypad, enter desired reboot time,
then press Enter and Return.
5. Press Day of Week when schedule is enabled. Use Page Up and Page Down buttons to navigate through
list of files available for deletion. Press the Select button or touch the desired file to highlight, then press
Save and Return.
6. Press Save and Return to save parameters and return to the previous menu.
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enable/disable argo ui
This function allows the user to turn the new 4.1 interface on or off, and alternately use the classic blue tile
menu featured in the 4.0 and earlier software.
1. Navigate to Management Functions > System Parameters.
2. Press Disable ARGO UI or Enable ARGO UI, as desired.
3. Press Enter on the pop-up dialog to disable or enable the new ARGO UI and return to the previous
screen.
4. Press Enter on the pop-up dialog, then press Exit Management Functions.
5. Re-enter Management Functions for changes to take place.
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terminal configuration (pg 82-104)
The Terminal Configuration menu allows user to view and configure terminal operating parameters. Options,
such as host parameters, cash dispenser set up, ads/graphics, and terminal ID are available in this menu.
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general parameters
This function allows the user to view and configure general parameters, such as terminal ID, default customer
language, account and transaction types, printer service options, status monitoring, and heartbeat message.
1. Navigate to Management Functions > Terminal Configuration.
2. Press General Parameters. Select desired general parameters to configure.
3. Press Terminal ID. Use the on-screen keypad to enter the terminal ID provided by the host processor,
then press Enter and Return to return to the previous menu. This number is a unique string of six to fifteen characters that identifies the terminal to the host processor and Triton Connect.
**Note**
Users can toggle between three on-screen keyboards by pressing the Change Keyboard Style button.
4. Press Zip Code. Use the on-screen numeric keypad to enter the zip code of the terminal’s physical location. Press Enter and Return to return to the previous menu.
5. Press Reset Sequence Number resets the sequence number to 00000000. This field should only be altered
if instructed by host processor.
6. Press Language. Use Page Up and Page Down buttons to navigate through language options. Press the
Select button or touch the desired file to highlight, then press Save and Return. This function allows the
user to change the default language for all customer transactions and Management Functions screens.
7. Press Transaction. Use Page Up and Page Down buttons to navigate through transaction options. Press
the Select button or touch the desired file to highlight, then press Save and Return. This function selects
the default transaction type that is presented to the customer when Select ATM Transaction Type is disabled (unchecked) under Management Functions > Terminal Configuration > Optional Screens menu.
8. Press Account Type. Use Page Up and Page Down buttons to navigate through transaction options. Press
the Select button or touch the desired file to highlight, then press Save and Return. This function selects
the default account type that is presented to the customer when Select ATM Transaction Type is disabled
(unchecked) under Management Functions > Terminal Configuration > Optional Screens menu.
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9. Press Out of Service on Low Paper to toggle on (check mark) or off (no check mark). This function allows
the user to choose if the terminal will automatically go out of service when low receipt paper is detected,
or if it will remain in service.
10. Press Out of Service on Printer Error to toggle on (check mark) or off (no check mark). This functions
allows the user to choose if the terminal will automatically go out of service when a printer error occurs,
or if it will remain in service. If this option is toggled off (no check mark), a pop-up dialog will notify the
customer that a receipt will not be printed if an error occurs.
11. Press ATM Monitoring to configure the operational status information sent to host processor. Do not
attempt to alter these properties unless certain of the results. Incorrect settings may cause communication
failure. Settings or changes in this menu are advanced configuration options, and should be provided by
host processor.
—— Press Status Monitoring to enable, disable, or choose advanced monitoring options. When enabled, this function sends status information to the host processor during the following message
types: any customer transaction request, working key download, host totals download request, or
a reversal request.
—— Press Heartbeat Message to toggle on (check mark) or off (no check mark). When enabled, this
function initiates a working key download to the host processor at a set interval. This allows the
processor to determine if a terminal is in operation.
—— Press Heartbeat Delay Period when Heartbeat Message is enabled. Using the on-screen numeric
keypad, enter the heartbeat delay period (1-999 minutes), then press Enter and Return. This function will initialize the Heartbeat Message operation at the interval set.
—— Press Journal Upload to toggled on (check mark) or off (no check mark). This function initiates
a journal upload to the host processor during any host communications.
—— Press Enable Time-Specific Heartbeat to toggled on (check mark) or off (no check mark). This
function will initialize the Heartbeat Message operation at a specific hour and minute of each day.
—— Press Hour of Day when Enable Time-Specific Heart beat is toggled on (check mark). Use the
on-screen numeric keyboard to set desired hour (0-23) for terminal to initialize the Heartbeat
Message operation. Press Enter and Return.
—— Press Minute of Day when Enable Time-Specific Heart beat is toggled on (check mark). Use the
on-screen numeric keyboard to set desired minute (0-59) for terminal to initialize the Heartbeat
Message operation. Press Enter and Return.
12. Press Save and Return to save changes and return to the previous menu.
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coupons
This function allows the user to configure printed and/or dispensed coupon parameters. Coupons are used
to notify customers of awards, prizes, or promotional sales. Dispensed coupons are only available for NMD
dispensers.
1. Navigate to Management Functions > Terminal Configuration.
2. Press Coupons. Select desired general parameters to configure.
3. Press Coupon. Use Page Up and Page Down buttons to navigate available options. Press the Select button
or touch the desired file to highlight, then press Save and Return. This function allows user to configure
up to six coupons.
**Note**
Complete steps 4 -12 for each of the four printed coupon options.
4. Press Prompt. Using the on-screen keypad, enter desired prompt to customers who qualify for a coupon.
5. Press Min Level. Use the on-screen numeric keypad to enter the minimum amount a customer must withdraw to trigger coupon. Press Enter and Return to return to the previous menu.
6. Press Max Level. Use the on-screen numeric keypad to enter the maximum amount a customer must
withdraw to trigger coupon. Press Enter and Return to return to the previous menu.
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7. Press Random. Use the on-screen numeric keypad to enter the coupon random percentage (0-100), then
press Enter and Return. This function sets the frequency at which prize coupons will be awarded.
8. Press Award Based on ISO Properties to toggle on (check mark) or off (no check mark). When enabled,
this function awards coupons based on items configured in Management Functions > Terminal Configuration > ISO/Surcharge Properties.
9. Press Message. Using the on-screen keypad, enter desired message that will appear on coupon (discount,
prize, etc.).
10. Press Layout. Use Page Up and Page Down buttons to navigate available options. Press the Select button
or touch the desired file to highlight, then press Save and Return. This function allows user to configure
where graphic will appear on coupon.
11. Press Graphic.
—— Press Look in: to choose between graphics saved to internal flash memory or USB drive. Press
Save and Return to see files.
—— Press Files of type: to choose between different graphic types (.jpg, .bmp, etc.). Press Save and
Return to see files. Only .bmp graphics can be used for coupons.
—— Use Page Up and Page Down buttons to navigate available options. Press the Select button or
touch the desired file to highlight, then press Save and Return. This function allows user to locate
and select graphic to be printed on coupon.
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12. Press Print to print a sample coupon. This function is used to verify message, graphic, and layout.
13. Press Save and Return to save all parameters and return to the previous menu.
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terminal messages
1. Navigate to Management Functions > Terminal Configuration.
2. Press Terminal Messages.
3. Press Welcome Message. Using the on-screen keypad, enter the welcome message, then press Enter and
Return. This message will be displayed on the left side of the customer transaction screen.
4. Press Store Message. Using the on-screen keypad, enter the store message, then press Enter and Return.
This message will be printed on the customer receipt and at top of all management reports.
5. Press Marketing Message. Using the on-screen keypad, enter the marketing message, then press Enter
and Return. This message will be printed on the customer receipt.
6. Press Exit Message. Using the on-screen keypad, enter the exit message, then press Enter and Return.
This message will be displayed on the screen at the end of a customer transaction.
7. Press Terminal Owner. Using the on-screen keypad, enter the owner or name, then press Enter and Return. This name is displayed to the customer in the surcharge warning message.
8. Surcharge Owner and News Ticker Message are not configurable options at this time.
9. Press Save and Return to save changes and return to the previous menu.
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cassette setup
This function allows the user to configure cassette parameters, fast cash amounts, and withdrawal maximums.
1. Navigate to Management Functions > Terminal Configuration.
2. Press Cassette Setup.
3. Press Maximum Cash. Use the on-screen numeric keypad to enter desired amount for maximum withdrawal, then press Enter and Return. This function sets the maximum customer withdrawal limit.
4. Press Mix Method. Press desired option to toggle on (check mark), then press Save and Return. This option allows selecting the pick method for dispensers that employ multiple cassettes with the same denomination.
—— The Minimize method minimizes the number of bills dispensed, and depletes an entire cassette
before using another when both cassettes have the same denomination. For example, a three
cassette dispenser with $10 bills in cassette A and $20 bills in cassettes B and C will fill a $150
transaction request with 1 bill from cassette A and 7 bills from cassette B. Cassette C will not be
used until cassette B was empty.
—— The Minimize EW method means the terminal rotates cassettes filled with the same denomination
after every customer transaction. For example, if cassettes A and B have the same denomination,
the first transaction after a terminal restart will use cassette A. The next transaction will use cassette B. Each subsequent transaction will rotate between the cassettes.
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5. Press Fast Cash 1. Use the on-screen numeric keypad to enter the desired fast cash amount, then press
Enter and Return. During a withdrawal transaction, fast cash options may be presented to enable the
customer to select amounts from a convenient list of options. The amounts do not have to be in set order,
though typically, they increase in value from top to bottom.
6. Press Fast Cash 2. Use the on-screen numeric keypad to enter the desired fast cash amount, then press
Enter and Return.
7. Press Fast Cash 3. Use the on-screen numeric keypad to enter the desired fast cash amount, then press
Enter and Return.
8. Press Fast Cash 4. Use the on-screen numeric keypad to enter the desired fast cash amount, then press
Enter and Return.
9. Press Fast Cash 5. Use the on-screen numeric keypad to enter the desired fast cash amount, then press
Enter and Return.
10. Press Cassette Parameters. Make the necessary changes, then press Save and Return. Press Save and
Return again to save changes and return to previous menu. See the Cassette Parameters section for more
information.
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iso/surcharge properties
This function allows user to set surcharge type and amount, as well as add or delete ISO numbers.
1. Navigate to Management Functions > Terminal Configuration.
2. Press ISO/Surcharge Properties.
3. Press Withdrawal Surcharge.
—— Press Enable Surcharge to toggle on (check mark) or off (no check mark). This function allows
a terminal fee to be imposed on any customer transaction.
—— Press Amount. Use the on-screen numeric keypad, enter the desired surcharge, then press Enter
and Return. This function allows user to set the fixed amount that will be charged. This amount
will be displayed to the customer in the surcharge notification message.
—— Press Percent. Use the on-screen numeric keypad to enter the surcharge percentage, then press
Enter and Return. This function enables user to set a surcharge based on the customer withdrawal amount.
—— Press Use Whichever Is: to choose between lesser or greater, then press Save and Return. This
function is used with the surcharge Amount and Percent, and allows user to select either the smaller of the two amounts or the larger of the two amounts to apply to customer transactions.
4. Press Balance Inquiry Surcharge to enable. This function is only available for Australia.
5. Press Allow only ISOs listed as “Accept” to toggle on (check mark) or off (no check mark). When enabled, this function only allows transactions with ISO numbers listed.
6. Press Add New while Allow only ISOs as “Accept” is enabled.
7. Press ISO Number. Using the on-screen numeric keypad, enter desired ISO number, then press Enter and
Return.
**Note**
Available options may vary depending on software version.
8. Press Action to determine what action will be applied to transactions that use the displayed ISO numbers.
Available options include:
—— Block Surcharge: This functions allows free (no surcharge) transactions for customer cards with
the displayed ISO numbers.
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—— Decline Card: This function declines all customer transactions for customer cards with the displayed ISO numbers.
—— Use Defined Surcharge: This function allows the applicable surcharge to be charged to customer
cards with the displayed ISO numbers.
—— Accept: This function accepts all transaction requests from customer cards with the displayed ISO
numbers.
—— Award Coupon: This function awards a configured customer coupon to customer cards with the
displayed ISO numbers.
—— MPTU Block: (Mobile Phone Top Up-UK only) This function disallows paying a wireless phone
bill for customer cards with the displayed ISO numbers.
—— Block Transaction Type: This function disallows PIN Services for cards with the displayed ISO
numbers.
—— Screen Action: This function allows user to alter the options on the customer transaction screen
to include or block certain transaction options for cards with the displayed ISO numbers.
—— Use Defined Balance Surcharge: (Australia only) This function works in conjunction with Balance Inquiry Surcharge and allows user to enable a surcharge for balance inquiries on cards with
the displayed ISO numbers.
9. Press Save and Return to save action and return to previous menu. Value (option 3) on the ISO Properties/Add New screen will only become active when certain actions are enabled. Exact functionality may
vary by software version.
—— User defined surcharge, block transaction type , screen action, and use defined balance surcharge
actions will allow user to enter a value for the desired action.
—— Block surcharge, decline card, accept, and award coupon, action have no value to assign; therefore
Value (option 3) will not be selectable.
—— When screen action is enabled (check mark) on the ISO Properties menu, Value will show a list of
items to choose from. Options include:
—— Allow Mini Statement
—— Block Mini Statement
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—— Allow PIN Change
—— Block PIN Change
—— Bansi Customer BIN
—— If the Block Transaction Type action is enabled (check mark), Value will autofill with PIN Services. This cannot be changed by the user.
10. Press Save and Return to save value and return to the previous menu.
11. Press Save and Return to save ISO/Surcharge Properties and return to the previous menu.
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communication (tcp/ip)
This function allows user to view and configure communication settings for the host processor.
1. Navigate to Management Functions > Terminal Configuration.
2. Press Communication.
3. Press Protocol. Press desired option to toggle on (check mark), then press Save and Return. This option
allows selecting the host processor’s communication requirements (dial-up, TCP/IP. etc.). Set as recommended by host processor. The other communication options will adjust accordingly.
4. Press Message Format. Press desired option to toggle on (check mark), then press Save and Return. This
function specifies the content and structure of messages that pass between the terminal and host processor
during a customer transaction. Set as recommended by host processor.
5. Press Primary Host Address. Using the on-screen keypad, enter host address as directed by host processor, then press Save and Return. This IP address is used to contact the host processor during customer
transactions. Information will be entered in this format: hostaddress:port.
6. Press Backup Host Address. Using the on-screen keypad, enter host address as directed by host processor,
then press Save and Return. This IP address is used to contact the host processor during customer transactions.
7. Press Permanent TCP/IP Connection to toggle on (check mark) or off (no check mark) as directed by
host processor. When enabled, the terminal will stay connected to host processor after each transaction.
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**Note**
Only enable the communication header if directed by host processor. Incorrect data in this field will prevent
customer transactions.
8. Press Enable Communication Header to toggle on (check mark) or off (no check mark) as directed by
host processor. This function is only available with select host processors.
9. Press Communication Header, if applicable. Using the on-screen keypad, enter the information provided
by host processor, then press Save and Return. This information is case sensitive.
10. Press NUA Number, if applicable. Using the on-screen numeric keypad, enter the information provided
by host processor, then press Save and Return. This number is equivalent to a telephone number for ParkNet/SwiftNet radio networks. This option is not selectable for TCP/IP communications.
11. Press Host Response Timeout. Using the on-screen numeric keypad, enter the time as directed by host
processor, then press Save and Return. This function instructs the terminal how long to wait on a response from the host processor before terminating the connection.
12. Press Enable SSL to toggle on (check mark) or off (no check mark) as directed by host processor. This
function encrypts TCP/IP communications to the host and Triton Connect.
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13. Press Save and Return after entering all communication information to save changes and return to the
previous menu.
14. Press Advanced Options.
15. Press Use 12-Digit Sequence Number to toggle on (check mark) or off (no check mark) as directed by
host processor. By default, the length of terminal sequence numbers are restricted to four (4) bytes of data.
However, some processors require extended length terminal sequence numbers which require additional
bytes to be correctly represented.
16. Press Amount Type. Press desired option to toggle on (check mark) as directed by host processor, then
press Save and Return. This option enables displaying and processing currency values with a large number
of digits. The Amount Type consists of: standard, extended amounts, and full extend amounts.
17. Press Reversal Attempts. Using the on-screen numeric keypad, enter the number of attempts as directed
by host processor, then press Save and Return.
18. Press Enable Reversals for Protocol Errors to toggle on (check mark) or off (no check mark) as directed
by host processor. This function generates a reversal for any transaction with a protocol error.
19. Press Save and Return to save changes and return to the previous screen.
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communication (dial-up)
This function allows user to view and configure communication protocol settings.
1. Navigate to Management Functions > Terminal Configuration.
2. Press Communication.
3. Press Protocol. Press desired option to toggle on (check mark), then press Save and Return. This option
allows selecting the host processor’s communication requirements (dial-up, TCP/IP. etc.). Set as recommended by host processor. The other communication options will adjust accordingly.
4. Press Message Format. Press desired option to toggle on (check mark), then press Save and Return. This
function specifies the content and structure of messages that pass between the terminal and host processor
during a customer transaction. Set as recommended by host processor.
5. Press Primary Phone Number. Using the on-screen keypad, enter phone number as directed by host
processor, then press Save and Return. This phone number is used to contact the host processor during
customer transactions.
6. Press Backup Phone Number. Using the on-screen keypad, enter phone number as directed by host
processor, then press Save and Return. This phone number is used to contact the host processor during
customer transactions.
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7. Press Predial to toggle on (check mark) or off (no check mark) as directed by host processor. This function allows the terminal to dial out to the host processor and establish a connection as soon as a customer
swipes their card.
**Note**
Only enable the communication header if directed by host processor. Incorrect data in this field will prevent
customer transactions.
8. Press Enable Communication Header to toggle on (check mark) or off (no check mark) as directed by
host processor. This function is only available with select host processors.
9. Press Communication Header, if applicable. Using the on-screen keypad, enter the information provided
by host processor, then press Save and Return. This information is case sensitive.
10. NUA Number. This option is not selectable for dial-up communications. See Communication (TCP/IP)
for a description.
11. Host Response Timeout. This option is not selectable for dial-up communications. See Communication
(TCP/IP) for a description.
12. Enable SSL. This option is not selectable for dial-up communications. See Communication (TCP/IP) for a
description.
13. Press Save and Return after entering all communication information to save changes and return to the
previous menu. This option is not selectable for dial-up communications.
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14. Press Advanced Options.
15. Press Use 12-Digit Sequence Number to toggle on (check mark) or off (no check mark) as directed by
host processor. By default, the length of terminal sequence numbers are restricted to four (4) bytes of data.
However, some processors require extended length terminal sequence numbers which require additional
bytes to be correctly represented.
16. Press Amount Type. Press desired option to toggle on (check mark) as directed by host processor, then
press Save and Return. This option enables displaying and processing currency values with a large number
of digits. The Amount Type consists of: standard, extended amounts, and full extend amounts.
17. Press Reversal Attempts. Using the on-screen numeric keypad, enter the number of attempts as directed
by host processor, then press Save and Return.
18. Press Enable Reversals for Protocol Errors to toggle on (check mark) or off (no check mark) as directed
by host processor. This function generates a reversal for any transaction with a protocol error.
19. Press Save and Return to save changes and return to the previous screen.
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ads-graphics
The Ads/Graphics menu allow user to view and configure graphics and displays settings.
1. Navigate to Management Functions > Terminal Configuration.
2. Press Ads-Graphics. This screen shows which graphics are already available on the terminal via internal
memory. To change graphic, use Page Up and Page Down buttons to navigate available options. Press the
Select button or touch the desired file to highlight, then press Save and Return.
3. Press Add New.
—— Press Look in: to select desired file location. Select either Internal Flash or USB Device, then
press Save and Return. A USB device must be inserted into an available USB port on the main
board to access USB files.
—— Press Files of type: to choose between different graphic types (.jpg, .bmp, etc.). Press Save and
Return to see files.
—— Use Page Up and Page Down buttons to navigate available options. Press the Select button or
touch the desired file to highlight, then press Save and Return. This function allows user to locate
and select graphic to be displayed.
4. To remove graphics, use Page Up and Page Down buttons to navigate available options. Press the Select
button or touch the desired file to highlight. Press Delete, then press Enter at the prompt.
5. Press Statistics. This function generates a management report detailing advertising statistics.
6. Press Print to print a hard copy via the receipt printer, or press Save To File to save on a USB drive.
7. Press Back then press Enter to clear the statistics counter or Cancel to return to the previous screen without clearing the statistics counter.
8. Press Enter and Return to save changes and return to the previous menu.
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optional screens
This function allows the user customize the terminal by presenting only selected screens to customers.
1. Navigate to Management Functions > Terminal Configuration.
2. Press Optional Screens to configure which screens customers see. Press Preview Selected Screen if desired, then press Back button to return to optional screen choices. Use Page Up and Page Down buttons
to navigate through screen options. Press the Enable/Disable button or touch the desired file to highlight.
The number and types of screens listed can vary depending on the screen configuration currently in use.
However, the available screens will generally fall into the following categories:
—— Account Transactions: These screens offer additional keypad-based audio transactions to customers, and include Balance Inquiries, Transfers, Cash Withdrawals, etc.
—— Language Selection: These screens offer the customer addition language options for displayed
transactions. Currently, audio transactions are only available in English.
—— Surcharge Messages: These screens offer a choice of surcharge message types, such as location of the surcharge message in the transaction flow. Processor requirements may dictate that a
particular type of wording be used in the surcharge notification message that is presented to the
customer.
3. Press Save and Return to save changes and return to the previous screen.
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optional screen buttons
These functions allow user to customize the customer transaction screen options.
1. Navigate to Management Functions > Terminal Configuration.
2. Press Optional Screen Buttons to configure which screens customers see.
The number and types of screens and associated option buttons can vary depending on the screen
configuration file currently in use; however the available screen button choices will generally fall into the
following categories:
—— Account/Transactions: These screens offer additional keypad-based audio transactions to customers, and include Balance Inquiries, Transfers, Cash Withdrawals, etc.
—— Fast Cash Amounts: These screen buttons allow the customer to choose from several predefined
withdrawal amounts.
—— Purchase Selections: When non-cash items may be purchased from the terminal, screen buttons
may be selected to provide the appropriate process or quantity to customer.
3. Touch the desired file in the list to highlight.
4. While desired option is highlighted, press menu option location at bottom of screen to toggle on (check
mark) or off (no check mark).
5. Press Preview Selected Screen if desired, then press Back button to return to optional screen buttons.
6. Press Save and Return to save changes and return to the previous screen.
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more options
1. Navigate to Management Functions > Terminal Configuration.
2. Press More Options.
3. Press Triton Connect to view or configure the Triton Connect settings.
—— Press Communication.
—— Press Primary Phone Number (or IP Address). Using the on-screen keypad, enter phone number or IP address as directed by Triton Connect owner, then press Save and Return. Primary
phone number/host address is required.
—— Press Backup Phone Number (or IP Address). Using the on-screen keypad, enter phone number or IP address as directed by Triton Connect owner, then press Save and Return. Primary
phone number/host address is required.
—— Press Alarm Monitor Primary. Using the on-screen keypad, enter phone number or IP address
as directed by Triton Connect owner, then press Save and Return. Alarm monitor primary is
required.
—— Press Alarm Monitor Backup. Using the on-screen keypad, enter phone number or IP address
as directed by Triton Connect owner, then press Save and Return. Alarm monitor backup is required.
—— Press Protocol. Press desired option to toggle on (check mark), then press Save and Return.
This option allows selecting the Triton Connect communication requirements (dial-up, TCP/
IP. etc.). Set as recommended by Triton Connect owner The other communication options will
adjust accordingly.
—— Press Max Retries. Calls from the terminal to Triton Connect are made in blocks that consist of
multiple call attempts. If there is no connection after the terminal calls twice, the terminal will
pause, then begin the call attempt cycle again. Using the on-screen numeric keypad, enter desired
number of call blocks between 0 - 10.
—— Press Redial Delay. This function determines the waiting period between call attempts to the Triton Connect host computer. Using the on-screen numeric keypad, enter desired number of seconds
(0 - 1000) between call attempts.
—— Press Enable Triton Connect to toggle on (check mark) or off (no check mark). To use Triton
Connect on any terminal this option must be enabled.
—— Press Enable Call Back to toggle on (check mark) or off (no check mark). This option requires
the Triton Connect host to hang up and wait for terminal to call back to transmit information. This
option will be automatically enabled when SSL is used.
—— Press Enable Scheduled Journal Entries to toggle on (check mark) or off (no check mark). This
option allows the terminal to automatically send all journal data to Triton Connect at a predetermined time.
—— Press Journal Record Threshold. This function determines the number of new journal records
that will automatically trigger a call to the Triton Connect computer.
—— Press Low Cash Threshold. This function determines the number of notes left in a cassette that
will automatically trigger a notification message to the Triton Connect computer.
—— Press Enter New Access Code. This function requires a six-digit code that a Triton Connect host
computer must use when calling the terminal. If code entered into ATM does not match the code
entered into Triton Connect database for the specific terminal, the ATM will initiate a call back.
Matching access codes are required for certain operations, such as software updates and password
updates.
4. DCC Configuration. Option currently unavailable. Only available for custom DCC solutions.
5. Press EMV Configuration to view or configure the EMV settings.
—— Press EMV Processing to toggle on (check mark) or off (no check mark). This option enables the
EMV card reader to read chips on cards.
—— Press EMV Application Settings to view a list of all EMV AIDs loaded on the terminal. A check
mark indicates that an AID is enabled. Use Page Up and Page Down buttons to navigate through
the options. Press the Enable/Disable button or touch the desired file to toggle on (check mark)
or off (no check mark), then press Save and Return.
—— Press ICC Latching to toggle on (check mark) or off (no check mark). This option enables latch102
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ing in the EMV card reader, and is only available when EMV Processing is enabled.
—— Press Non-ICC Transactions to toggle on (check mark) or off (no check mark). This option
allows terminal to process magnetic stripe-only transactions while EMV Processing is enabled.
—— Press ICC Fallback to Magnetic Stripe to toggle on (check mark) or off (no check mark). This
option allows the terminal to process a card as a magnetic stripe transaction if the IC on the card
fails when EMV Processing is enabled.
—— Press EMV Journal Entries to toggle on (check mark) or off (no check mark). This option directs
the terminal to record extra data that is received/transmitted during an EMV transaction to the
journal for dispute resolution.
—— Press Terminal EMV Configuration to generate a management report that contains current EMV
kernel settings and terminal EMV configuration. Report is displayed on screen. Use Page Up and
Page Down buttons to navigate through report. Press Print to print a hard copy via the receipt
printer, or press Save To File to save on a USB drive. Press Back to return to previous screen.
—— Press Last Transaction’s EMV Data to generate a management report that contains current EMV
kernel settings and EMV data from the last transaction. Report is displayed on screen. Use Page
Up and Page Down buttons to navigate through report. Press Print to print a hard copy via the
receipt printer, or press Save To File to save on a USB drive. Press Back to return to previous
screen. This data will not be available if terminal has been rebooted since last EMV transaction.
6. Press Electronic Receipt Host Config to view or configure the electronic receipt settings. This option is
only available for touch-screen ATMs.
—— Press Enable Electronic Receipts to toggle on (check mark) or off (no check mark) to activate
electronic receipt features.
—— Press Host Address. Users should not change this option. Using the on-screen keyboard, enter the
host address used to contact the electronic receipt host for transaction requests. This information
is provided by the electronic receipt host.
—— Press Host Port. Users should not change this option. Using the on-screen keyboard, enter the
port number used to contact the electronic receipt host for transaction requests. This information
is provided by the electronic receipt host.
—— Press Enable SMS to toggle on (check mark) or off (no check mark). This function allows electronic receipts to be sent via text message to a customer’s cellular phone. Data rates and other
charges may apply.
—— Press Host Response Timeout. This function determines how long the terminal will await response from the host before closing the connection. Using the on-screen numeric keypad, enter
desired number of seconds between 0 - 1000.
—— Press Electronic Receipt Heartbeat Interval. This function determines the time interval between heartbeat messages. Using the on-screen numeric keypad, enter desired number of minutes
between 0 - 999.
—— Press Enter Host Password. This function allows user to enter the password that will be used to
authenticate the ATM terminal to the electronic receipt host. Setting an incorrect password will
cause communication failure. Press Enter at warning screen, then use on-screen keyboard to enter
the host password. Press Enter and Return to save entry and return to the previous screen.
—— Press Test Host Connection. This function will connect to the host to verify communication.
Press Enter to initiate test connection.
7. Lotto Configuration. This option is currently unavailable.
8. Press Configuration Wizard. This wizard directs user through initial setup of the terminal. See the Configuration Wizard chapter for more information.
9. Press More Options.
—— Charity. Option currently unavailable.
—— Cardless Host Config. Option currently unavailable.
—— Press Anti-Skim Config to view or configure the anti-skim card reader. Anti-skim card readers
use two forms of detection techniques: differential voltage and temperature corrected. Categories
for both types should be filled in.
—— Press Metal Present Time (sec) for differential voltage. This is the time for which metal must be
continuously detected to be considered a skimmer. Set to 0 seconds to disable.
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—— Press Metal Absent Time (sec) for differential voltage. This is the time for which metal must be
continuously removed before terminal recognizes skimmer removed.
—— Press Detection Voltage (mV) for differential voltage. This is the voltage sensed by the metal
detector by which any higher voltage is considered a skimmer.
—— Warning Voltage (mV) for differential voltage. Option currently unavailable.
—— Press Metal Preset Time (sec) for temperature corrected. This is the time for which metal must
be continuously detected to be considered a skimmer. Set to 0 seconds to disable.
—— Press Metal Absent Time (sec) for temperature corrected. This is the time for which metal must
be continuously removed before terminal recognizes skimmer removed.
—— Press Detection Voltage (mV) for temperature corrected. This is the voltage sensed by the metal
detector by which any higher voltage is considered a skimmer.
—— Warning Voltage (mV) for temperature corrected. Option currently unavailable.
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key management (pg 106-112)
This menu allows users to enter encryption keys that protect the communications between the ATM and the
host processor. Entering MAC or PIN master keys, downloading working keys, or verifying check digit options can be found under this menu.
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enter master keys
This function allows user to enter MAC master keys or PIN master keys, and requires two user access passwords in order to complete. The two required passwords are not the same as the passwords used to enter the
Management Functions menu. Both the user 1 and user 2 passwords for the T9 keypad must be changed from
the default code of 00000000 before master keys can be downloaded. If user passwords have not been set, the
Enter Master Keys option will be unavailable until passwords have been changed.
Caution
Master keys and instructions are provided by host processor and vary from customer to customer. The following
steps are an example of what a user should see when entering master keys. Check digits shown are for example
purposes only.
1. Navigate to Management Functions > Key Management.
2. Press Enter Master Keys.
3. Using the T9 keypad, enter the user 1 password, then press Enter. Password must be eight characters.
4. Using the T9 keypad, enter the user 2 password, then press Enter. Password must be eight characters.
5. Press Configure Key Set 1.
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6. Press either Enter MAC Master Key 1 or Enter PIN Master Key 1. Host processor will provide master
keys and specific instructions for entering keys. Master keys must be entered using the T9 keypad.
7. User 1 enter master keys using T9 keypad per host processor instructions, then press Enter. Compare
check digits on screen to check digits provided by host processor. Press Enter.
**Note**
If on-screen check digits do not match check digits provided by host processor, press Cancel to terminate key
entry. Press either Enter PIN Master Keys or Enter MAC Master Keys, and follow on-screen instructions.
8. Press Enter. User 2 add second set of master keys using T9 keypad, then press Enter. Compare check digits on screen to check digits provided by host processor.
**Note**
If on-screen check digits do not match check digits provided by host processor, press Cancel to terminate key
entry. Press either Enter PIN Master Keys or Enter MAC Master Keys, and follow on-screen instructions.
9. Press Enter. If master keys were entered successfully, press Enter to return to the previous menu.
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download working keys
This function places a call to the host to request keys. Upon receiving a valid request, the host processor will
download the working keys and any other necessary parameters, such as surcharge amount, if applicable.
Once downloaded, these parameters will remain in the terminal even if terminal is powered off. Working keys
cannot be downloaded until Master Key entry is successful. Master keys and working keys are necessary for
the terminal to complete customer transactions.
1. Navigate to Management Functions > Key Management.
2. Press Download Working Keys - Key Set 1. Alternatively, an option for downloading working keys will
also be available immediately after master keys are entered.
3. Press Enter at the prompt.
4. Press Enter again after keys have been successfully downloaded.
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check digits
This function generates a management report that displays the check digits associated with the currently loaded master keys and working keys.
1. Navigate to Management Functions > Key Management.
2. Press Check Digits.
3. Management report is displayed on screen. Press Print to print a hard copy via the receipt printer, or press
Save To File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
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change passwords
This function allows the user to change the T9 keypad user 1 and user 2 passwords. These passwords are used
to enter master keys and download working keys.
1. Navigate to Management Functions >Key Management.
2. Press Change Passwords.
3. Press Change User 1 Password, as applicable.
4. Using the T9 keypad, enter the current password for user.
5. Using the T9 keypad, enter the new password for user, then press Enter. Password must be 8 numeric
characters.
6. Re-enter the new user password, then press Enter to return to the previous screen.
7. Repeat steps to change user 2 password, as applicable.
8. After passwords have been successfully changed, press Back to return to the previous screen.
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update epp firmware
This function begins the process of updating the keypad firmware.
1.
2.
3.
4.
Install USB drive loaded with firmware into an empty USB port on the main board.
Navigate to Management Functions > Key Management.
Press Update EPP Firmware.
Using the T9 keypad, enter the user 1 password, then press Enter.
5. Using the T9 keypad, enter the user 2 password, then press Enter.
6. Press desired filename on screen to highlight. If no files are shown, press the Refresh button. Files from
USB drive should then appear under Available Options on the screen. Files must not be saved in a folder
on USB drive.
7. Press Enter and Return to begin software installation.
8. Press Enter on the pop-up dialog.
9. Terminal will reboot, then begin installing new software files.
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enable triton key management
This function includes the capability to download master keys remotely. To enable this function, terminal
must be equipped with an TKM-capable (Triton key management) keypad, and the host processor must support Triton Standard for Remote Key. A valid license must be purchased via Triton for operation, and a code
provided by Triton Technical Support must be entered to enable this function. In order for TKM to function
properly, a host ID provided by the host processor must be entered at the terminal. Entering the host ID will
require the User 1 and user 2 keypad passwords.
**Note**
TKM activation may also be completed by logging into the Triton partner site at www.tritonatm.com. Click on
Software Activation in the left-hand panel, then select TKM Activation from available features at the bottom
of page to enter machine serial number and challenge code.
1. Navigate to Management Functions > Key Management.
2. Press Enable Triton Key Management.
3. Press Enter at the prompt.
4. Call Triton Technical Support at (877) 787-4866 with the challenge code that appears on the screen.
5. Using the on-screen keypad, enter the activation code provide by Technical Support.
6.
Press Enter and Return to save changes and return to the previous screen.
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terminal status (pg 114-119)
The Terminal Status menu allows user to view, save, or print various status reports; save and restore parameters; and reset terminal errors.
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current terminal error
This function generates a management report that displays the current terminal error code with a brief description of error.
1. Navigate to Management Functions > Terminal Status.
2. Press Current Terminal Error.
3. Error code is displayed on screen. Press Print to print a hard copy via the receipt printer, or press Save To
File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
terminal error history
1. Navigate to Management Functions > Terminal Status.
2. Press Terminal Error History.
3. Error code history is displayed on screen. Press Print to print a hard copy via the receipt printer, or press
Save To File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
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reset terminal error
1. Navigate to Management Functions > Terminal Status.
2. Press Reset Terminal Error.
3. No further action from user is required. This function will attempt to reset the current terminal error to
zero.
configuration summary
This function allows user to generate a management report that contains current terminal configuration and
hardware status information. Information is provided for all terminal configuration areas, including software,
peripherals, communications, and messaging.
1. Navigate to Management Functions > Terminal Status.
2. Press Configuration Summary.
3. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save To File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
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restore default parameters
This option allows user to set the ATM back to factory default settings. All current parameters that have been
modified from factory default settings will be deleted. This function does not reset the journal or T9 keypad.
1. Navigate to Management Functions > Terminal Status.
2. Press Restore Default Parameters.
3. Pressing Enter on the pop-up dialog will begin the processing of erasing current terminal parameters.
save parameters to external storage
This function saves the current terminal parameters to a USB drive inserted into an available USB port on the
main board.
1.
2.
3.
4.
5.
Ensure USB drive is installed into an empty USB port on main board.
Navigate to Management Functions > Terminal Status.
Press Save Parameters to External Storage.
Press Enter on the pop-up dialog.
Using the on-screen keyboard, name parameter file, then press Enter to begin the processing of exporting
current parameters to external USB drive.
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restore parameters from external storage
This function restores a previously saved set of terminal parameters via a USB drive inserted into an available
USB port on the main board.
1.
2.
3.
4.
5.
Ensure USB drive with previously saved parameters is installed into an empty USB port on main board.
Navigate to Management Functions > Terminal Status.
Press Restore Parameters from External Storage.
Select correct parameter file, then press Enter and Return.
Pressing Enter on the pop-up dialog will begin the process of importing parameters from external USB
drive.
software update history
This function allows user to generate a report of all software updates that have been installed onto the machine.
1. Navigate to Management Functions > Terminal Status.
2. Press Software Update History.
3. Report is displayed on screen. Use Page Up and Page Down buttons to navigate through report. Press
Print to print a hard copy via the receipt printer, or press Save To File to save on a USB drive.
4. When report has been printed or saved, press Back button to return to the previous menu.
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language
This function, located on the Management Functions main menu, allows the user to toggle between several
languages. English, French, and Spanish are the default options, although other languages may be included for
international customers. These are management Functions languages only, and do not affect customer transaction screens.
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favorites
This function allows user to add favorite or commonly used functions to a quick access menu.
1. Navigate to Management Functions > Favorites.
2. Press Put Favorite Choice Here to fill any empty slot in the menu. Alternately, pressing Choose Favorites
at the bottom of the menu highlights the first open Put Favorite Choice Here slot.
3. List of management functions is displayed on screen. Use Page Up and Page Down buttons to navigate
through list. Touch desired option, then press Select.
4. When report has been printed or saved, press Back button to return to the main menu.
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