Volvo S60 2020 Late Volvo On Call

V O L V O O N CAL L
VOLVO ON CALL
This document describes the functionality of the Volvo On Call system.
Development work is constantly in progress to improve our product.
Modifications may mean that information, descriptions and illustra-
tions in this supplement differ from the equipment in the car. We
reserve the right to make modifications without prior notice.
TABLE OF CONTENTS
VOLVO ON CALL
Volvo On Call*
4
5
Prioritising between Volvo On
Call* service centre and emergency call centre
20
Getting started with Volvo On Call*
Comfort and control with the
Volvo On Call app
6
PIN code for Volvo On Call*
20
Help with Volvo On Call*
6
Buying or selling a car with Volvo
On Call*
21
Automatic collision alarm with
Volvo On Call*
7
Standby battery for Volvo On Call*
22
Emergency assistance with Volvo
On Call*
8
Personal information and Volvo
On Call*
22
Help during a trip with Volvo On Call*
2
9
Remote unlocking and remote
locking with Volvo On Call*
10
Theft Notification with Volvo On Call*
11
Stolen Vehicle Tracking with
Volvo On Call*
11
Remote vehicle immobiliser with
Volvo On Call*
12
Customer service via Volvo On Call*
13
Send destinations to the car's
navigation system via a Volvo On
Call* service centre
13
Volvo On Call* markets
14
Volvo On Call* services per market
15
Volvo On Call* availability
16
Volvo On Call* abroad
16
Phone number for the Volvo On
Call* service centre
17
VOLVO ON CALL
VOLVO ON CALL
Volvo On Call*
Volvo On Call1 provides direct contact to the
car as well as extra comfort and assistance
24 hours a day.
The functions are available via the Volvo On
Call app2 as well as the ON CALL button and
the SOS button in the car's roof:
NOTE
The SOS button must only be used in the
event of accident, illness or an external
threat against the car and its passengers.
The SOS function is only intended for
emergency situations. Abuse may lead to
supplementary charges.
The Volvo On Call app and ON CALL button can be used for all other services3,
including roadside assistance.
Volvo On Call system
For example, you can lock or unlock the car or
check the fuel level directly on a phone via the
Volvo On Call app. If an accident occurs,
emergency assistance can be sent to the car
in the form of e.g. ambulance and police.
Roadside assistance can be called for less
urgent problems, such as a puncture.
Volvo On Call is linked to the car's safety and
alarm systems as well as other systems in the
car, such as locking and climate control. The
car has a built-in modem for communication
with a Volvo On Call service centre and the
Volvo On Call app. GNSS (Global Navigation
Satellite System) is used to locate the car.
NOTE
All calls with the Volvo On Call service centre may be recorded.
Related information
•
Getting started with Volvo On Call*
(p. 5)
•
Comfort and control with the Volvo On
Call app (p. 6)
•
•
Help with Volvo On Call* (p. 6)
Personal information and Volvo On Call*
(p. 22)
•
•
Volvo On Call* availability (p. 16)
•
Volvo On Call* markets (p. 14)
Phone number for the Volvo On Call* service centre (p. 17)
Contact service centre
To contact a Volvo On Call service centre, use
the car's ON CALL button or the Volvo On Call
app. You can also call a Volvo On Call service
centre.
1 Availability depends on market.
2 App functions vary between markets.
3 The services vary between markets.
4
* Option/accessory.
VOLVO ON CALL
Getting started with Volvo On Call*
NOTE
This article describes what you need to get
started with Volvo On Call.
Automatic Crash Notification, the SOS
button and roadside assistance via the ON
CALL button also work without a subscription.
Preparations
Volvo On Call is a factory option, and the
driver should have downloaded the free-ofcharge Volvo On Call app and tested it in
demo mode before collecting the car from the
dealer. This makes it possible to explore the
majority of functions and provides information
on how the app is used.
Volvo On Call subscription
For the functions to work, the car must have
an active Volvo On Call subscription.
The subscription is initiated in connection with
the purchase of the car when the system is
activated. The subscription has a time limit but
can be extended, and validity is market
dependent. Contact a Volvo dealer for assistance.
Comfort and control with the Volvo On
Call app (p. 6)
Volvo ID and connecting the Volvo On
Call app to a car
A Volvo ID is needed to use Volvo On Call.
After having created a Volvo ID, the Volvo On
Call app needs to be connected to the car.
Activation of Volvo On Call
When the car is collected, the retailer activates the Volvo On Call system and the owner
receives an automatically generated PIN code
for Volvo On Call. This PIN code is used for
security reasons to identify the owner of the
car (or another approved person such as a
family member) and works like a car key.
•
NOTE
Note that to be able to use the Volvo On
Call app, both the owner and the car have
to have valid Volvo On Call subscriptions.
Buying a used car with Volvo On Call
When buying a used Volvo with Volvo On Call,
it is important to delete data from the previous
owner and add your own details to make the
service work. Visit a Volvo dealer for assistance.
Related information
•
•
•
PIN code for Volvo On Call* (p. 20)
Buying or selling a car with Volvo On Call*
(p. 21)
Phone number for the Volvo On Call* service centre (p. 17)
* Option/accessory.
5
VOLVO ON CALL
Comfort and control with the Volvo
On Call app
Volvo On Call users have direct contact with
their cars via the Volvo On Call app4.
For example, it is possible to see whether
bulbs need to be replaced and whether
washer fluid needs to be topped up. It is possible to lock and unlock the car, check the fuel
level and show the nearest petrol station. Preconditioning can also be set and started by the
car's parking climate control or the engine
remote start function (ERS5).
Volvo On Call app is updated regularly. Up-todate information on available functions for different car models can be found at
volvocars.com/intl/support.
Help with Volvo On Call*
Volvo On Call can provide extra security and
assistance if you have a puncture, your
engine breaks down or you have an accident.
Volvo On Call not only offers additional comfort and control via the app, but also a range of
auxiliary services via the SOS and ON CALL
buttons on the roof, such as emergency assistance in the event of an accident, theft warning, roadside assistance and remote unlocking.
Automatic collision alarm with Volvo On
Call* (p. 7)
•
Emergency assistance with Volvo On Call*
(p. 8)
•
Help during a trip with Volvo On Call*
(p. 9)
•
Remote unlocking and remote locking
with Volvo On Call* (p. 10)
Volvo On Call* (p. 4)
•
Remote unlocking and remote locking
with Volvo On Call* (p. 10)
Theft Notification with Volvo On Call*
(p. 11)
•
Stolen Vehicle Tracking with Volvo On
Call* (p. 11)
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
Related information
•
•
•
•
Getting started with Volvo On Call* (p. 5)
Help with Volvo On Call* (p. 6)
4 Requires that both car and mobile device have mobile coverage or other Internet
5 Engine Remote Start is available on certain markets and in certain models.
6
Comfort and control with the Volvo On
Call app (p. 6)
•
Phone number for the Volvo On Call* service centre (p. 17)
•
•
Volvo On Call* markets (p. 14)
Volvo On Call* services per market
(p. 15)
Related information
•
The Volvo On Call app is available for iOS and
Android. Download it for free from the Apple
App Store or Google Play.
•
connection.
* Option/accessory.
VOLVO ON CALL
Automatic collision alarm with
Volvo On Call*
If a collision occurs, the car reports this automatically to a Volvo On Call service centre, or
closest emergency call centre, which can
send out emergency assistance.
Volvo On Call Service Centre6
Prioritise public emergency number6
It is possible to set up the system so that the
car phones a public emergency call centre
instead of a Volvo On Call service centre. See
the separate instructions.
Closest emergency call centre7
When the car's safety system is triggered, e.g.
in an accident in which the activation level is
reached for the seatbelt tensioner or airbags, a
signal will be automatically sent to a Volvo On
Call service centre. The following will occur:
When the car's safety system is triggered, e.g.
in an accident in which the activation level is
reached for the seatbelt tensioner or airbags, a
signal will be automatically sent directly to the
closest emergency call centre. The following
will occur:
1.
1.
A message, containing car position, etc., is
sent automatically from the car to a Volvo
On Call service centre.
2. The Volvo On Call Service Centre then
establishes verbal contact with the car's
driver and tries to find out the extent of the
collision and the need for help.
3. The Volvo On Call Service Centre then
contacts the necessary assistance (police,
ambulance, towing, etc.).
If verbal contact cannot be established, the
Volvo On Call Service Centre contacts the relevant authorities that assist with appropriate
action.
6 Applies
7 Applies
The emergency call centre establishes verbal contact with the car's driver and tries
to find out the extent of the collision and
the need for help.
2. The emergency call centre sends the necessary assistance (police, ambulance,
towing, etc.).
Emergency number
When the collision alarm is activated the system attempts to establish contact with the
country's Volvo On Call service centre. If this
is not possible, then the call is routed to the
designated emergency number for the area
where the car is located.
Related information
•
•
•
•
Volvo On Call* (p. 4)
Prioritising between Volvo On Call* service
centre and emergency call centre (p. 20)
Volvo On Call* markets (p. 14)
Volvo On Call* services per market
(p. 15)
•
Emergency assistance with Volvo On Call*
(p. 8)
•
Help during a trip with Volvo On Call*
(p. 9)
•
Remote unlocking and remote locking
with Volvo On Call* (p. 10)
•
Theft Notification with Volvo On Call*
(p. 11)
•
Stolen Vehicle Tracking with Volvo On
Call* (p. 11)
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
•
Volvo On Call* abroad (p. 16)
to Volvo On Call markets of type A.
to Volvo On Call markets of type B.
* Option/accessory.
7
VOLVO ON CALL
Emergency assistance with Volvo
On Call*
Press the SOS button to contact a Volvo On
Call service centre, or the closest emergency
call centre in an emergency situation.
Volvo On Call Service
Centre8
To summon help in case of illness, external
threats to the car or passengers, a Volvo On
Call service centre can be alerted manually by
depressing the SOS button for at least
2 seconds. A Volvo On Call service centre is
notified, advised of the car's position and
attempts to establish verbal contact with the
driver to agree on the type of assistance
required.
If verbal contact cannot be established, the
Volvo On Call Service Centre contacts the
necessary assistance (police, ambulance,
recovery, etc.) to help with the appropriate
action.
Prioritise public emergency number8
It is possible to set up the system so that the
car phones a public emergency call centre
instead of a Volvo On Call service centre. See
the separate instructions.
8 Applies to Volvo On Call markets of type
9 Applies to Volvo On Call markets of type
10 The services vary between markets.
8
Closest emergency call centre9
To summon help in case of illness, external
threats to the car or passengers, the closest
emergency call centre can be alerted manually
by depressing the SOS button for at least
2 seconds. The necessary assistance (police,
ambulance, towing, etc.) can be determined
via verbal contact.
NOTE
The SOS button must only be used in the
event of accident, illness or an external
threat against the car and its passengers.
The SOS function is only intended for
emergency situations. Abuse may lead to
supplementary charges.
The Volvo On Call app and ON CALL button can be used for all other services10,
including roadside assistance.
Emergency number
When the collision alarm is activated the system attempts to establish contact with the
country's Volvo On Call service centre. If this
is not possible, then the call is routed to the
designated emergency number for the area
where the car is located.
The ON CALL - and SOS buttons can be
deactivated when the car's electrical system is
in ignition position I, II or if the engine is running:
1.
Press Settings.
2. Press Communication
Volvo On Call.
3. Select SOS/On Call button lock to deactivate.
Related information
•
•
•
•
Volvo On Call* (p. 4)
Prioritising between Volvo On Call* service
centre and emergency call centre (p. 20)
Volvo On Call* markets (p. 14)
Volvo On Call* services per market
(p. 15)
•
Automatic collision alarm with Volvo On
Call* (p. 7)
•
Help during a trip with Volvo On Call*
(p. 9)
•
Remote unlocking and remote locking
with Volvo On Call* (p. 10)
•
Theft Notification with Volvo On Call*
(p. 11)
•
Stolen Vehicle Tracking with Volvo On
Call* (p. 11)
A.
B.
* Option/accessory.
VOLVO ON CALL
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
Help during a trip with Volvo On
Call*
•
Volvo On Call* abroad (p. 16)
If you have a puncture, run out of fuel or your
battery is discharged, for example, you can
summon assistance with the ON CALL button or the Volvo On Call app.
If you hold down the ON CALL button in the
roof for at least 2 seconds, verbal contact will
be established between the Volvo On Call
service centre and the driver. The aim of this is
to agree on what assistance is required.
You can also phone the Volvo On Call service
centre, but the car has to be online for the
operator to be able to view the car's status
and position.
NOTE
11
The ON CALL and SOS buttons can be deactivated when the car's electrical system is in
ignition position I, II or if the engine is running:
1.
Press Settings.
2. Press Communication
Volvo On Call.
3. Select SOS/On Call button lock to deactivate.
A separate subscription may need to be taken
out for the roadside assistance service.
Related information
•
•
Volvo On Call* (p. 4)
Automatic collision alarm with Volvo On
Call* (p. 7)
•
Emergency assistance with Volvo On Call*
(p. 8)
The SOS button must only be used in the
event of accident, illness or an external
threat against the car and its passengers.
The SOS function is only intended for
emergency situations. Abuse may lead to
supplementary charges.
•
Remote unlocking and remote locking
with Volvo On Call* (p. 10)
•
Theft Notification with Volvo On Call*
(p. 11)
•
The Volvo On Call app and ON CALL button can be used for all other services11,
including roadside assistance.
Stolen Vehicle Tracking with Volvo On
Call* (p. 11)
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
•
•
Volvo On Call* abroad (p. 16)
Phone number for the Volvo On Call* service centre (p. 17)
The services vary between markets.
* Option/accessory.
9
VOLVO ON CALL
Remote unlocking and remote
locking with Volvo On Call*
The car can be unlocked remotely via the
Volvo On Call service centre. It can also be
locked and unlocked using the Volvo On Call
app.
Remote Door Unlock via a Volvo On
Call service centre12
If the car's remote control key has been lost or
locked in the car, it is possible to remotely
unlock the car within the next 5 days assisted
by the Volvo On Call service centre.
1.
Contact a Volvo On Call service centre (via
the Volvo On Call app or phone).
2. When the Volvo On Call service centre has
verified the car's owner or other authorised individual using the PIN code, an
unlocking signal is sent to the car according to agreement.
3. Press gently once on the rubberised pressure plate underneath the boot lid/tailgate
handle to unlock the car.
> Now all doors can be opened as normal.
NOTE
If the rubberised pressure plate on the boot
lid/tailgate is not depressed within a certain time, predetermined by a Volvo On
Call service centre, the car will be locked
again.
NOTE
If, for example, the car is parked in a parking garage, the remote unlocking function
may possibly be limited due to poor reception.
Locking/unlocking using the Volvo On
Call app
Related information
•
Comfort and control with the Volvo On
Call app (p. 6)
•
Phone number for the Volvo On Call* service centre (p. 17)
•
Automatic collision alarm with Volvo On
Call* (p. 7)
•
Emergency assistance with Volvo On Call*
(p. 8)
•
Help during a trip with Volvo On Call*
(p. 9)
•
Theft Notification with Volvo On Call*
(p. 11)
•
Stolen Vehicle Tracking with Volvo On
Call* (p. 11)
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
•
•
Volvo On Call* markets (p. 14)
Volvo On Call* services per market
(p. 15)
Status for all doors and windows is shown.
The driver can lock and unlock the car
remotely for up to five days after the car has
been locked. For security reasons, a password
is required for your Volvo ID when the car is
unlocked via the Volvo On Call app.
12
10
Applies to Volvo On Call markets of type A.
* Option/accessory.
VOLVO ON CALL
Theft Notification with Volvo On
Call*
•
Stolen Vehicle Tracking with Volvo On
Call* (p. 11)
Stolen Vehicle Tracking with Volvo
On Call*14
When the car's alarm is activated, the car
owner receives a message to the phone number registered with the dealer and then a
push notice to the Volvo On Call app.
If the alarm is not switched off within a short
period, an operator at a Volvo On Call service
centre is automatically alerted13. The operator
attempts to contact the car owner by phone. If
it turns out that the car is being used by an
unauthorised person, tracking can be started.
The police are then linked in.
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
•
•
Volvo On Call* markets (p. 14)
If car theft is suspected, contact a Volvo On
Call service centre via the Volvo On Call app
or a phone call to attempt to locate the car.
If theft or other unauthorised use of the car
has been discovered, then the car's owner
along with the police and the Volvo On Call
service centre agree that the car should be
traced. The Volvo On Call service centre sends
a message to the car to determine the car's
position. Following which, the police or other
authority are contacted.
If the alarm is switched off using the remote
control key, the service is cancelled.
Related information
•
Comfort and control with the Volvo On
Call app (p. 6)
•
Phone number for the Volvo On Call* service centre (p. 17)
•
Automatic collision alarm with Volvo On
Call* (p. 7)
•
Emergency assistance with Volvo On Call*
(p. 8)
•
Help during a trip with Volvo On Call*
(p. 9)
•
Remote unlocking and remote locking
with Volvo On Call* (p. 10)
13
Volvo On Call* services per market
(p. 15)
NOTE
This also applies if the car was opened and
stolen with the associated key.
NOTE
A condition for the car to be tracked is that
the matter is reported to the police. Volvo
On Call will only give information to the
police.
}}
Does not apply to Volvo On Call markets of type B.
* Option/accessory.
11
VOLVO ON CALL
||
Related information
•
Phone number for the Volvo On Call* service centre (p. 17)
•
Automatic collision alarm with Volvo On
Call* (p. 7)
•
Emergency assistance with Volvo On Call*
(p. 8)
•
Help during a trip with Volvo On Call*
(p. 9)
•
Remote unlocking and remote locking
with Volvo On Call* (p. 10)
•
Theft Notification with Volvo On Call*
(p. 11)
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
•
•
Volvo On Call* markets (p. 14)
•
Volvo On Call* abroad (p. 16)
Volvo On Call* services per market
(p. 15)
Remote vehicle immobiliser15 with
Volvo On Call*
•
Emergency assistance with Volvo On Call*
(p. 8)
In the event of car theft an immobiliser can
be activated remotely16.
If the car has been stolen then the owner can
contact a Volvo On Call service centre (via
phone or the Volvo On Call app) or the authorities.
•
Help during a trip with Volvo On Call*
(p. 9)
•
Remote unlocking and remote locking
with Volvo On Call* (p. 10)
•
Theft Notification with Volvo On Call*
(p. 11)
•
Stolen Vehicle Tracking with Volvo On
Call* (p. 11)
NOTE
This also applies if the car was opened and
stolen with the associated key.
After having been in contact with the authorities, the Volvo On Call service centre deactivates the remote control keys in order to prevent the car from being started. A deactivated
car can only be restarted by contacting the
Volvo On Call Service Centre and when the
required verification with PIN code has been
approved. Following which, the Volvo On Call
service centre performs activation of the car.
•
•
Volvo On Call* markets (p. 14)
Volvo On Call* services per market
(p. 15)
Related information
14
15
16
12
•
Phone number for the Volvo On Call* service centre (p. 17)
•
Automatic collision alarm with Volvo On
Call* (p. 7)
Does not apply to Volvo On Call markets of type B.
Applies to certain Volvo On Call markets of type A.
Only where legislation permits and in cooperation with the proper authorities.
* Option/accessory.
VOLVO ON CALL
Customer service via Volvo On
Call*17
•
Volvo On Call* services per market
(p. 15)
Press the ON CALL button for answers to
general customer questions.
For questions on using the car, the ON CALL
button can be used to make contact with a
Volvo On Call service centre. An operator is
available to answer 24 hours a day.
•
Phone number for the Volvo On Call* service centre (p. 17)
Other ways of contacting the Volvo On Call
service centre are to use the Volvo On Call app
or phoning.
Related information
Send destinations to the car's
navigation system via a Volvo On
Call* service centre
Contact a Volvo On Call service centre to
have destinations sent directly to the car's
navigation system18.
Press the ON CALL button in the car's roof for
help with finding e.g. a restaurant, a hotel, a
workshop, a tourist attraction or another destination. An operator sends the destination to
the car, and the destination can be added as
an intermediate destination or destination in
the centre display.
•
Automatic collision alarm with Volvo On
Call* (p. 7)
•
Emergency assistance with Volvo On Call*
(p. 8)
It is possible to ask the operator at the Volvo
On Call service centre for several destinations
during the same call. However, they will be
sent to the car one at a time.
•
Help during a trip with Volvo On Call*
(p. 9)
•
•
Remote unlocking and remote locking
with Volvo On Call* (p. 10)
Automatic collision alarm with Volvo On
Call* (p. 7)
•
•
Theft Notification with Volvo On Call*
(p. 11)
Emergency assistance with Volvo On Call*
(p. 8)
•
•
Stolen Vehicle Tracking with Volvo On
Call* (p. 11)
Help during a trip with Volvo On Call*
(p. 9)
•
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
Remote unlocking and remote locking
with Volvo On Call* (p. 10)
•
•
Volvo On Call* markets (p. 14)
Theft Notification with Volvo On Call*
(p. 11)
17
18
Related information
Does not apply to certain Volvo On Call markets of type B.
Applies to certain markets and cars with Sensus Navigation*.
}}
* Option/accessory.
13
VOLVO ON CALL
•
Stolen Vehicle Tracking with Volvo On
Call* (p. 11)
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
•
•
•
Customer service via Volvo On Call* (p. 13)
•
Volvo On Call* markets (p. 14)
Volvo On Call* services per market
(p. 15)
Phone number for the Volvo On Call* service centre (p. 17)
Volvo On Call* markets
The market types which have Volvo On Call
are listed below. Not all services are available
due to market type. The services that are
available per market are described separately
and are shown in the description of each
service.
Market
Market type
A
Albania
Belgium
X
X
Bosnia-Herzegovina
Brazil
X
X
Bulgaria
X
Cyprus
X
Denmark
X
Estonia
X
Finland
X
France
X
Greece
Ireland
X
X
Iceland
Italy
14
B
X
X
Market
Market type
A
Canada
X
Kazakhstan
X
China
X
B
Croatia
X
Latvia
X
Lithuania
X
Luxembourg
X
Macedonia
X
Malta
X
Moldova
X
Montenegro
X
Netherlands
X
Norway
X
Poland
X
Portugal
X
Puerto Rico
X
Romania
Russia
X
XA
* Option/accessory.
VOLVO ON CALL
Market
Market type
Volvo On Call* services per market
The market types in which Volvo On Call services are available are presented below.
Germany
X
Volvo On Call is becoming available in an
increasing number of locations. See
volvocars.com/intl/support or contact a Volvo
dealer for the latest information about where
Volvo On Call is available.
Switzerland
X
Related information
A
Czech Republic
A
Latest information
B
X
Serbia
X
Slovakia
X
Slovenia
X
Spain
X
UK
X
Sweden
X
South Africa
X
Turkey
X
Ukraine
XA
Hungary
X
•
•
Services
Market
type
A
B
Volvo On Call* (p. 4)
Volvo On Call app
X
X
Volvo On Call* services per market
(p. 15)
Automatic Crash Notification
X
X
SOS Emergency Service
X
X
Roadside Assistance
X
X
Remote Door Unlock via a
service centre
X
Theft notification via service
centre
X
Stolen Vehicle Tracking
X
Remote Vehicle Immobilisation
XA
USA
X
Customer service
X
Belarus
X
X
Send destinations to the
navigation system via a service centre
XA
Austria
Volvo On Call is not available in the Crimea.
A
B
XB
Only certain Volvo On Call markets of type A
Only certain Volvo On Call markets of type B
}}
* Option/accessory.
15
VOLVO ON CALL
||
More information on the Volvo Cars
support page
Visit volvocars.com/intl/support for more
information on Volvo On Call services and app
functions.
Related information
•
•
Volvo On Call* (p. 4)
Volvo On Call* markets (p. 14)
Volvo On Call* availability
Volvo On Call* abroad
To save the battery, the Volvo On Call system
is programmed to shut down when the car is
not used for long periods.
Volvo On Call is fully available for 3 days and
has limited availability during the following 14
days, when the system is connected to the
network one hour at a time. After 17 days, the
system is disconnected to save the battery
and is fully available again as soon as the car is
started.
Volvo On Call services may vary when driving
between countries.
When you press the SOS button you are
always connected to the Volvo On Call service
centre in the market where the car is located.
If there is no Volvo On Call service centre, the
closest emergency call centre is contacted.
WARNING
The system's services only work in areas
where Volvo On Call partners have mobile
coverage and on markets where Volvo On
Call is available.
Just as with mobile phones, atmospheric
disturbances or sparse transmitter coverage may lead to connection being impossible, e.g. in sparsely populated areas.
When you press the ON CALL button you are
always connected to your home country's
Volvo On Call service centre.
However, in countries without roaming agreement, there are no Volvo On Call services
available.
For more information, contact a Volvo dealer.
Related information
•
•
Volvo On Call* (p. 4)
Volvo On Call* markets (p. 14)
Related information
•
•
•
•
•
16
Volvo On Call* (p. 4)
Standby battery for Volvo On Call*
(p. 22)
Volvo On Call* markets (p. 14)
Volvo On Call* services per market (p. 15)
Volvo On Call* abroad (p. 16)
* Option/accessory.
VOLVO ON CALL
Phone number for the Volvo On
Call* service centre
Country
Dialling in home country
Dialling abroad
Albania
+385 162 698 40
+385 162 698 40
Australia
1800 186 586
Not applicable
Belgium
02 773 62 22
+32 2 773 62 22
Bosnia-Herzegovina
+385 162 698 40
+385 162 698 40
Brazil
0800 70 775 90
Not applicable
Bulgaria
+359 291 146
+359 291 146
Cyprus
+357 777 724 33
+357 777 724 33
Denmark
070 21 50 53
+45 702 150 53
Estonia
80 07 777
+372 602 23 65
Finland
09 374 77 310
+358 9 374 77 310
France
0810 800 454
+33 1 49 93 72 79
Greece
+30 210 9988 199
+30 210 9988 199
Ireland
01 637 36 50
+353 1 637 36 50
Iceland
+354 515 70 00
+354 515 70 00
Italy
02 266 29 271
+39 02 266 29 271
Canada
855 399 4691
+1 855 399 4691
Kazakhstan
+7 495 212 24 68
+7 495 212 24 68
}}
* Option/accessory.
17
VOLVO ON CALL
||
18
Country
Dialling in home country
Dialling abroad
China
400 606 1635A
+86 40 606 1635A
Kosovo
+385 162 698 40
+385 162 698 40
Croatia
+385 162 698 40
+385 162 698 40
Latvia
800 070 77
+371 661 008 21
Lithuania
8 800 100 18
+370 521 650 10
Luxembourg (customer centre in Belgium)
+32 2 773 62 22
+32 2 773 62 22
Macedonia
+385 162 698 40
+385 162 698 40
Malta
+356 255 925 64
+356 255 925 64
Moldova
+373 225 789 13
+373 225 789 13
Montenegro
+385 162 698 40
+385 162 698 40
Netherlands
020 851 22 78
+31 20 851 22 78
Norway
800 30 060
+47 22 32 39 50
New Zealand
09 975 1948
+64 9 975 1948
Poland
+48 22 537 43 43
+48 22 537 43 43
Portugal
800 206 670
+351 219 429 107
Puerto Rico
855 399 4691
+1 855 399 4691
Romania
313 200 200
+36 145 844 47
Russia
+7 495 212 24 68
+7 495 212 24 68
Switzerland
044 283 35 70
+41 44 283 35 70
VOLVO ON CALL
Country
Dialling in home country
Dialling abroad
Serbia
+385 162 698 40
+385 162 698 40
Slovakia
+421 258 252 186
+421 258 252 186
Slovenia
+385 162 698 40
+385 162 698 40
Spain
091 325 55 09
+34 91 325 55 09
UK
0800 587 9848
+44 20 860 39 848
Sweden
020 55 55 66
+46 31 518 335
South Africa
0800 698 6586
Not applicable
Czech Republic
+420 800 050 296
+420 296 787 297
Turkey
444 4 858
+90 212 356 13 17
Germany
089 208 018 747
+49 89 208 018 747
Belarus
+7 495 212 24 68
+7 495 212 24 68
Ukraine
0800 303 555
+380 444 950 078
Hungary
06 80 200 269
+36 1 345 17 75
USA
855 399 4691
+1 855 399 4691
Austria
+43 1 525 03 6244
+43 1 525 03 6244
A
The phone number does not apply to the Information and concierge service or roadside assistance.
Related information
•
•
Volvo On Call* (p. 4)
Volvo On Call* availability (p. 16)
* Option/accessory.
19
VOLVO ON CALL
Prioritising between Volvo On Call*
service centre and emergency call
centre19
NOTE
When contact with a Volvo On Call service
centre is given priority, more information is
transmitted from the car and more extensive help can be given than if the public
emergency call centre is the primary contact. If contact with the service centre cannot be established, the car contacts the
public emergency call centre instead.
Choose whether the car should phone the
Volvo On Call service centre or the emergency call centre in an emergency.
In cars with Volvo On Call20, it is possible to
set whether the car should contact a Volvo On
Call service centre or the public emergency
call centre when the automatic collision alarm
is triggered or when the SOS button is
pressed.
If, on the other hand, the public emergency
call centre is given priority and it is not
possible to establish contact, no attempt is
made to reach the Volvo On Call service
centre instead.
The car's factory setting is to primarily contact
a Volvo On Call service centre.
PIN code for Volvo On Call*
For security reasons, a PIN code is used to
identify that a person is authorised to perform
Volvo On Call services in a certain car.
The four-digit PIN code is generated automatically by a Volvo On Call service centre or an
authorised Volvo dealer. The code is sent to
the car owner to identify people who are
authorised to perform certain Volvo On Call
services.
Using a Volvo On Call PIN code
The Volvo On Call PIN code is required for the
following services, for security reasons:
•
Create link between the Volvo On Call app
and your Volvo.
•
Remote unlocking of your car via a Volvo
On Call service centre21.
•
When you start tracking a stolen car via a
Volvo On Call service centre21.
•
When you create new app users for your
car.
•
When you cancel your Volvo On Call subscription via the app, e.g. when the car
changes owners.
To change this:
1.
Press Settings in the top view in the centre display.
2. Press Communication
Volvo On Call.
3. Select Prioritise public call center over
Volvo call center if you want to contact
the public emergency call centre directly.
19
20
21
20
Related information
•
Automatic collision alarm with Volvo On
Call* (p. 7)
•
Emergency assistance with Volvo On Call*
(p. 8)
Only applies to S60, S60 Twin Engine, V60, V60 Twin Engine and V60 Cross Country
Applies to Volvo On Call markets of type A.
Does not apply to Volvo On Call markets of type B.
* Option/accessory.
VOLVO ON CALL
Forgotten or change of PIN code
Related information
If the PIN code has been forgotten or needs to
be changed (e.g. when buying a used car with
Volvo On Call), contact
•
•
•
•
•
a dealer or
Volvo On Call service centre21 via the ON
CALL button, the Volvo On Call app or a
normal phone call.
The new code is sent to the car owner.
Incorrect PIN code has been entered
for the Volvo On Call app repeatedly
If an incorrect PIN code has been entered ten
times in a row, the account will be locked. A
new PIN code must be selected in order to be
able to use the app again and a new app
account created by following the same process as when the previous app account was
created.
Difference between a Volvo ID
password and a Volvo On Call PIN
code
The password for Volvo ID is required to log in
to the Volvo On Call app. The PIN code for
Volvo On Call is the four-digit code used for
the services referred to above. The PIN code
shows that the user is authorised.
21
Volvo On Call* (p. 4)
Getting started with Volvo On Call* (p. 5)
Remote unlocking and remote locking
with Volvo On Call* (p. 10)
•
Comfort and control with the Volvo On
Call app (p. 6)
•
Buying or selling a car with Volvo On Call*
(p. 21)
Buying or selling a car with Volvo
On Call*
After changing owner, it is essential to cancel
the Volvo On Call service.
Closing the Volvo On Call service
Contact a Volvo dealer in the event of change
of ownership in order to close the service. The
dealer cancels the subscription and the service
history is deleted. The service can also be
closed using the Volvo On Call app.
In the event of change of ownership it is
important to reset personal settings and user
data in the car to the original factory settings.
This is performed via the settings menu in the
centre display.
The owner should not change or delete their
Volvo ID when the car is sold. Volvo ID is personal. On the other hand, the car ownership
and the link between the Volvo On Call app
and the car must be terminated.
Change of owner when changing
country
When a car is purchased and imported to a
different country, the owner should take care
to visit a dealer in the country in which the car
is purchased. They should then delete all customer data in their systems. In the country to
which the car is imported, the owner should
}}
Does not apply to Volvo On Call markets of type B.
* Option/accessory.
21
VOLVO ON CALL
||
contact a dealer for help with starting the
Volvo On Call service.
Starting the Volvo On Call service
Buying a used car with Volvo On Call:
The new owner contacts their Volvo dealer,
who transfers the time remaining on the subscription to the new owner. The dealer deletes
the previous owner's information unless this
has already been done. It is important that the
contact details are updated for Volvo On Call
to work and that the previous owner does not
have access to Volvo On Call services in the
car.
The Volvo dealer notifies the new owner of the
status of the car's Volvo On Call subscription.
The new owner receives a personal, four-digit
PIN code that is required for identification as
the owner (or other authorised person) and to
be allowed to access certain services. If the
owner does not already have a Volvo ID, this
needs to be created so that the Volvo On Call
app can then be connected to the car.
Standby battery for Volvo On Call*
If the main battery is de-energised then the
standby battery for Volvo On Call is used as
backup battery so that the system can still be
used.
The standby battery has a limited service life.
When the battery needs service or replacement, a message, Volvo On Call Service
required, is shown in the driver display.
If the message remains, contact an authorised
Volvo workshop.
Related information
•
Volvo On Call* (p. 4)
Personal information and Volvo On
Call*
Personal data that are processed in connection with the Volvo On Call service.
Volvo Car Corporation is responsible for the
personal data processed in connection with
the service. All processing is performed in
accordance with good practice and current
legislation with regard to the processing of
personal data.
Purpose of the data processing
Personal data is used by Volvo Cars with
cooperating partners, both within and outside
the EU/EEA, in order to provide and develop
the service.
What personal data are processed?
The personal information that is processed
with regard to Volvo On Call comprises mainly
of the following three categories.
•
Personal data that the customer provides
in connection with activation of the Volvo
On Call and in other contacts with Volvo
Cars such as name, address, phone number, type of service and its duration.
•
Information is sent automatically from the
vehicle when a certain event covered by
Volvo On Call occurs. This type of message contains vehicle ID (VIN), the time
when the service is used, type of service,
whether the airbags have been deployed,
whether the seatbelt tensioners have been
Related information
22
•
Comfort and control with the Volvo On
Call app (p. 6)
•
•
PIN code for Volvo On Call* (p. 20)
Phone number for the Volvo On Call* service centre (p. 17)
* Option/accessory.
VOLVO ON CALL
deployed, current amount of fuel, current
temperature inside and outside the vehicle, whether doors and windows are
locked or opened as well as the vehicle's
last six locations.
•
Other information that can be linked to the
customer includes phone calls with people
in the vehicle, the service centre that supplied the service and records created by
the service centre operator.
Who may have access to the personal
data?
Volvo uses subcontractors in order to provide
the service. These subcontractors work on
behalf of Volvo Cars and may only process
personal data to the extent required in order to
provide the service. All subcontractors are
bound by agreements requiring them to
observe confidentiality and to treat personal
data in accordance with current legislation.
Screening procedures
The personal data required to supply the Volvo
On Call service is stored during the agreement
period and thereafter for as long as required in
order for Volvo Cars to fulfil its obligations in
accordance with the law and other statutes.
Data generated during events covered by
Volvo On Call is deleted 100 days after the
event occurred.
Correction and extracts from the
register
Private individuals are entitled to request that
inaccurate information be corrected and to
obtain extracts from the register that show
what personal data are being processed. To
correct personal data, please contact Volvo's
customer service. A request for an extract
from the register must be made in writing and
be signed by the applicant, and include information on name, address and customer number. The request should be sent to:
Volvo Car Corporation
Personal data representative
Dept. 50090, HB3S
SE-405 31 Gothenburg
Sweden
Consent to the processing of personal
data
By activating the subscription in accordance
with what is stated in the instructions in this
document, the user agrees to the processing
of personal data that is carried out in connection with the Volvo On Call service.
Related information
•
Volvo On Call* (p. 4)
* Option/accessory.
23
TP 31713 (English), AT 1946, MY20, Copyright © 2000-2019 Volvo Car Corporation