Volvo S60 2017 Late Volvo On Call

VOLVO ON CALL
VOLVO ON CALL
This document describes the functionality of the Volvo On Call system.
An active subscription is required to operate the system.
Development work is constantly in progress to improve our product.
Modifications may mean that information, descriptions and illustrations in
this supplement differ from the equipment in the car. We reserve the
right to make modifications without prior notice.
TABLE OF CONTENTS
VOLVO ON CALL
2
Volvo On Call*
4
Overview of Volvo On Call*
5
Using Volvo On Call*
5
Available Volvo On Call* functions
6
Comfort services with Volvo On Call*
7
Volvo On Call* app
7
Remote heater start* via SMS
9
Remote heater start* via SMS
9
Safety services with Volvo On Call*
10
Manual safety service with Volvo On Call*
11
Call roadside assistance with Volvo
On Call*
11
Security services with Volvo On Call*
12
Unlock the car via the Volvo On Call*
service centre
13
Menu options with Volvo On Call*
13
Volvo On Call* message in the display
14
Volvo On Call* availability
15
Phone number for the Volvo On Call*
service centre
17
PIN code for Volvo On Call*
18
Change of ownership for cars with
Volvo On Call*
18
Personal data
18
VOLVO ON CALL
VOLVO ON CALL
Volvo On Call*
The system only works in areas where Volvo
On Call's partners have mobile coverage and
in the markets where the service is available.
The Volvo On Call system is linked to the car's
SRS and alarm systems and the other systems in
the car (e.g. locks and climate control). The car
has a built-in modem for communication between
the car and Volvo On Call's services. Map
(p. 15) shows the countries where the system
is available. Contact a Volvo dealer for current
information, since the map may change. The subscription's services/offer are dependent on the
market. Contact a Volvo dealer for information
about which services are applicable in a particular
country.
Just as with mobile phones, atmospheric disturbances or sparse transmitter coverage may
lead to connection being impossible, e.g. in
sparsely populated areas.
Availability
Once the remote control key has been removed
from the car, the system's functions are available
continuously for 5 days and then once per hour
during the following 17 days. After a total of
22 days the system will be deactivated until the
car is started.
The system uses GNSS (Global Navigation
Satellite System) to locate the car. The car's
built-in modem is used for contact with the Volvo
On Call service centre and the Volvo On Call app.
1
4
WARNING
Volvo On Call* is an additional service to which
Volvo owners can subscribe. The subscription
consists of safety, security and comfort services.
Subscription
A subscription is initiated in connection with the
purchase of the car when the system is activated.
The subscription has a time limit but can be
extended, and validity is market dependent.
Comfort services
•
•
Volvo On Call app (p. 7).
Remote heater start via SMS (p. 9).
Safety services
•
•
•
NOTE
All calls with the Volvo On Call Service Centre
will be recorded.
Information on the Internet
For more information on Volvo On Call see
support.volvocars.com.
Using a personal Volvo ID it is possible to log in
to the app (p. 7). Read the owner's manual
section Volvo ID to read about its advantages and
how to create a Volvo ID.
Related information
•
•
•
•
•
Automatic alarm (p. 10).
Manual alarm (p. 10).
Roadside Assistance (p. 11).
•
•
Overview of Volvo On Call* (p. 5)
Using Volvo On Call* (p. 5)
Available Volvo On Call* functions (p. 6)
Volvo On Call* availability (p. 15)
Phone number for the Volvo On Call* service
centre (p. 17)
PIN code for Volvo On Call* (p. 18)
Personal data (p. 18)
Security services
•
•
•
•
Theft Notification (p. 12).
Stolen Vehicle Tracking (p. 12).
Remote Door Unlock (p. 12).
Remote Vehicle Immobiliser (p. 12)1.
Certain markets.
* Option/accessory.
VOLVO ON CALL
Overview of Volvo On Call*
Using Volvo On Call*
Overview of buttons and displays.
The Volvo On Call system is enabled by pressing one of the two buttons on the roof, or by
selecting from the menu source.
Volvo On Call is automatically started when the
car's safety system is triggered, e.g. in an accident in which the activation level is reached for
seatbelt tensioners or airbags. Contact is established between the car and the Volvo On Call
service centre, who will send appropriate assistance to the car's location.
SOS button - in the event of emergency
situations
Related information
•
•
•
Using Volvo On Call* (p. 5)
Menu options with Volvo On Call* (p. 13)
Volvo On Call* message in the display
(p. 14)
Press the SOS button on the roof for at least
2 seconds in order to activate the manual alarm
service.
Alternatives to the SOS button
In the normal view for MY CAR, press OK/MENU
and select Settings Volvo On Call SOS.
ON CALL button - in the event of a
problem with the car
Press the ON CALL button on the roof for at
least 2 seconds in order to activate the service
and establish contact with the Volvo On Call service centre, see Available Volvo On Call* functions
(p. 6).
Alternatives to the ON CALL button
In the normal view for MY CAR, press OK/MENU
and select Settings Volvo On Call On
Call.
NOTE
The SOS button must only be used in the
event of accident, illness or an external threat
against the car and its passengers. The SOS
function is only intended for emergency situations.
The ON CALL button can be used for all
other services, including roadside assistance.
Cancelling a service
A service that has been started can be stopped
within 10 seconds with one press on the EXIT
button.
Settings
Possible options and settings in the menu system (p. 13).
• Key lock - decide when the SOS and ON
CALL buttons should be activated. The function means that the buttons are only activated if the remote control key is in position I
or II, or if the engine is running.
• Activate service - Used to activate subscription and gain access to the service.
Activate subscription status shows that the Volvo
On Call system needs to be activated at a Volvo
* Option/accessory.
}}
5
VOLVO ON CALL
||
workshop before the car owner can be registered
for the subscription.
Related information
•
•
•
•
•
•
•
Menu options with Volvo On Call* (p. 13)
Volvo On Call* message in the display
(p. 14)
Overview of Volvo On Call* (p. 5)
Remote heater start* via SMS (p. 9)
Manual safety service with Volvo On Call*
(p. 11)
Call roadside assistance with Volvo On Call*
(p. 11)
Unlock the car via the Volvo On Call* service
centre (p. 13)
Available Volvo On Call* functions
Service
Overview of available Volvo On Call functions via
the Volvo On Call service centre and Volvo On
Call app.
Vehicle information
Service
Service
Centre
Remote heater start
Set charging for specific
timesD
X
Reminder to plug in the
charging cableD
X
PreconditioningD
X
X
Roadside assistance
X
X
Theft Notification (TN)
X
X
Stolen Vehicle Tracking
(SVT)
X
Remote Door Unlock (RDU)
X
Locating the car
6
X
Manual alarm
X
X
X
Remote engine start
(ERS)B, C
Send destination to
A
B
C
D
E
X
X
X
carE
Certain functions are not available on all car models.
Certain markets.
Certain cars with automatic gearbox.
Only applies to cars with Twin Engine.
Sensus Navigation is required.
Related information
•
X
X
X
Battery and charging statusD
X
Remote Vehicle ImmobiliserB
AppA
AppA
Automatic alarm
Remote locking
Service
Centre
X
The car's instrument panel
X
Driving journal
X
•
•
•
Comfort services with Volvo On Call*
(p. 7)
Safety services with Volvo On Call* (p. 10)
Security services with Volvo On Call*
(p. 12)
Volvo On Call* app (p. 7)
* Option/accessory.
VOLVO ON CALL
Comfort services with Volvo On
Call*
Comfort services via mobile devices, such as
remote heater start* via SMS or communicating
with the car via the app.
Volvo On Call* app
Send destination to car
As a Volvo On Call user the car owner has
access to an app that enables him/her to maintain contact with his/her parked car via a mobile
device.
With the app, the "Send to Car" function can be
used to send a destination (such as hotels,
shops, cinemas, restaurants and petrol stations)
to the car. Destination position is then available in
the car's navigation system2. If the car's navigation system is not factory installed, the car's configuration needs to be updated by a Volvo dealer
so that the Volvo On Call app knows that it can
send a destination to the car. For instructions for
the Send to Car function, see
support.volvocars.com.
An app makes it possible for Volvo On Call users
to maintain contact with their parked car via a
mobile device. The app can locate the car,
remotely lock the car and remotely start the
engine, see information about fuel level and
much more. Read more about the app (p. 7).
Certain functions are not available on all car
models.
Cars equipped with fuel-driven engine block
heater and passenger compartment heater in
combination with Volvo On Call offer the same
setting options for the heater as inside the car
using a mobile device. Read more about Remote
heater start via SMS (p. 9).
The app is available for iOS, Android and Windows Mobile. Download from Apple's AppStore,
Windows Phone Store or Google Play.
Related information
•
Available Volvo On Call* functions (p. 6)
The app is continuously updated which may
mean that this information does not reflect available functionality. For more information on Volvo
On Call see support.volvocars.com.
A personal Volvo ID is required to use the app
and online services from Volvo.
Read the owner's manual section Volvo ID to
read about its advantages and how to create a
Volvo ID.
Locating the car
The position of the car is shown on a map and
there is the option to receive directions to the car.
There is also a digital compass that points the
driver in the right direction. It is possible to activate the car's horn and direction indicators in
order to facilitate the search.
2
The car's instrument panel
This function provides the driver with access to a
range of information: fuel level, remaining mileage with existing fuel quantity, average fuel consumption, average speed, and readings from the
odometer and trip meter.
Checking the car
The app carries out a "health check" of the car
and shows information on bulbs, brake fluid, coolant and oil level.
Driving journal
Detailed information on each journey during the
last 40 days can be downloaded and saved.
There is also the option to export all or selected
journeys from the app in spreadsheet format and
send this to an email address. This is suitable for
travel on official business, for example.
}}
Applies to Sensus Navigation.
* Option/accessory.
7
VOLVO ON CALL
||
There is the option to deactivate the driving journal. In which case the car does not send any log
information after each completed journey.
Vehicle information
Basic data about the car such as model, registration number and VIN number are easily accessible.
Anti-theft warning
If the car alarm is activated the driver is advised
of this via his/her device.
Remote locking of doors
Status for all doors and windows is shown. The
driver can lock and unlock the car. For security
reasons the password for the app is always
required to remotely unlock the car. Your personal Volvo ID is used as password.
Remote heater start
If the car is equipped with a parking heater then
it can be started immediately or programmed to
start at two different time points.
Engine remote start3
Remote start (ERS – Engine Remote Start)
means that the car's engine can be started
remotely in order to warm up/cool down the passenger compartment to comfort temperature
before departure. To be able to drive away with
3 Certain car models and markets.
4 Available in the XC60, cars with alarm, most cars with 4-cylinder
5 Only applies to V60 Twin Engine and S60L Twin Engine.
8
the car the drive mode must be activated, this is
performed in the same way as when starting the
engine. Read in the owner's manual, section Starting the engine, to see how the engine is started.
The air conditioning starts with automatic settings. A remote-started engine is activated for a
maximum of 15 minutes, then it is switched off.
After 2 activations of remote start the engine
must be started in the normal way before remote
start can be used again.
Engine remote start is only available in cars with
automatic gearbox and cars that have a bonnet
switch4 installed.
WARNING
To remote-start the engine, the following criteria must be met:
•
•
The car must be supervised.
•
The car must not be parked in a closed,
unventilated area - the exhaust gases
may seriously injure humans and animals.
There must be no people or animals
inside or around the car.
engines or if ERS is selected for new construction.
NOTE
Follow local/national rules/regulations on
idling. Also observe local/national rules and
regulations on noise levels when the engine
is running.
Battery and state of charge5
See how much charge the hybrid battery has and
whether charging is in progress.
Set charging for specific times5
Charging does not need to be started immediately when the charging cable is connected. It is
possible to use the app to set the time when
charging can take place.
Reminder to plug in the charging cable5
Option to activate a reminder in the app to plug
in the charging cable if it has been forgotten
after parking the car.
Preconditioning5
Preconditioning prepares the car's drive systems
and the passenger compartment before departure so that both wear and energy needs during
the journey are reduced. The app is used in the
same way as for remote heater start.
VOLVO ON CALL
Related information
•
•
•
Available Volvo On Call* functions (p. 6)
Comfort services with Volvo On Call* (p. 7)
PIN code for Volvo On Call* (p. 18)
Remote heater start* via SMS
Remote heater start* via SMS
Cars equipped with fuel-driven engine block
heater and passenger compartment heater in
combination with Volvo On Call offer the same
setting options for the heater as inside the car
using a mobile device. It is possible to configure
the timer settings by sending the desired setting
using a mobile device, see remote heater start
(p. 9).
The heater in the car is controlled via SMS.
Being able to control the heater in the car with
your device means effortless operation of the
heater, increasing the comfort experience at the
cost of an SMS.
The heater function has two times, in the description called T1 and T2. These show when the car
has reached the set temperature. To ensure that
only the authorised user can control the heater,
the SMS message must contain the car's registration number6 followed by the Volvo On Call
system's PIN code.
Related information
•
•
•
NOTE
Exercise caution with where the car is parked
when remote start of the heater is used since
the heater emits exhaust fumes.
NOTE
Each subcommand is followed by a # character. The message should be written as a
string without spaces and finished with a #
character, e.g. # PIN code # 1 #
Phone number
The message must be sent to the following number: +46 70 903 20 40. For some devices, it is
possible to create a message template in order
to facilitate simpler and faster operation.
Direct commands
Remote heater start* via SMS (p. 9)
To start the heater directly:
Volvo On Call* app (p. 7)
1.
Enter the car's registration number followed
by # PIN code # 1 #
2.
Send the message.
PIN code for Volvo On Call* (p. 18)
If the heater is running and shall be deactivated
immediately:
6
}}
The registration number can contain both uppercase and lowercase letters.
* Option/accessory.
9
VOLVO ON CALL
||
1.
2.
Enter the car's registration number followed
by # PIN code # 0 #
To cancel a previously scheduled heater start the
set time must be deactivated.
Send the message.
To deactivate T1:
Time commands
1.
If a new time shall be added then the message is
ended with the desired time, e.g. 17307.
Enter the car's registration number followed
by # PIN code # 01 #
2.
Send the message.
Change and activate T1:
To deactivate T2:
1.
Enter the car's registration number followed
by # PIN code # 11 # Time #
1.
Enter the car's registration number followed
by # PIN code # 02 #
2.
Send the message.
2.
Send the message.
Change and activate T2:
If the heater does not start
1.
Enter the car's registration number followed
by # PIN code # 12 # Time #
2.
Send the message.
There are situations where the heater cannot
start via SMS. In which case, an SMS is sent with
the text "The heater could not start!" to the
phone number that attempted to initiate the service.
If activation of a previously entered time is
required:
Activate T1:
1.
Enter the car's registration number followed
by # PIN code # 11 #
2.
Send the message.
Activate T2:
1.
2.
7
10
Enter the car's registration number followed
by # PIN code # 12 #
Send the message.
Related information
•
•
•
Remote heater start* via SMS (p. 9)
Volvo On Call* app (p. 7)
PIN code for Volvo On Call* (p. 18)
Safety services with Volvo On Call*
Automatic and manual alarm as well as calling
roadside assistance are safety services available
for Volvo On Call . Safety services are used for
alarms in the event of accident or emergency situation.
Automatic alarm
When the car's safety system is triggered, e.g. in
an accident in which the activation level is
reached for the seatbelt tensioner or airbags, a
signal will be automatically sent to Volvo On Call
Service Centre. The following will occur:
1.
A message will be automatically sent from
the car to Volvo On Call Service Centre.
2.
The Volvo On Call Service Centre then
establishes verbal contact with the car's
driver and tries to find out the extent of the
collision and the need for help.
3.
The Volvo On Call Service Centre then contacts the necessary assistance (police,
ambulance, towing, etc.).
If verbal contact cannot be established, the Volvo
On Call Service Centre contacts the relevant
authorities that assist with appropriate action.
Manual alarm
Contact the Volvo On Call Service Centre to
request help in emergency situations, see alarm
manually (p. 11).
The time is always rounded to the nearest 5-minute interval.
* Option/accessory.
VOLVO ON CALL
Roadside assistance
Call for help in the event of e.g. a puncture, fuel
shortage or discharged battery, see Call roadside
assistance (p. 11).
A separate subscription may need to be taken
out for the roadside assistance service.
Emergency number
When the alarm service is activated the system
attempts to establish contact with the Volvo On
Call Service Centre. If this is not possible then
the call is routed to the designated emergency
number for the area where the car is located8.
Manual safety service with Volvo On
Call*
Call roadside assistance with Volvo
On Call*
Contact the Volvo On Call Service Centre to call
for assistance in emergency situations
Call for help in the event of e.g. a puncture, fuel
shortage or discharged battery.
To alert the Volvo On Call service centre manually:
1.
Press the ON CALL button (p. 5) for at least
2 seconds.
1.
Press the SOS button (p. 5) for at least
2 seconds to call for help in the event of illness, external threat to the car or passengers, etc.
2.
The Volvo On Call Service Centre establishes
verbal contact with the driver and agrees on
what assistance measure is required.
2.
The Volvo On Call Service Centre receives a
message on the need for assistance and
information about the car's position.
•
•
3.
The Volvo On Call Service Centre establishes
verbal contact with the driver and agrees on
what assistance is required.
Related information
•
Using Volvo On Call* (p. 5)
Related information
Safety services with Volvo On Call* (p. 10)
Phone number for the Volvo On Call* service
centre (p. 17)
If verbal contact cannot be established, the Volvo
On Call Service Centre contacts the relevant
authorities that assist with appropriate action.
Related information
•
•
8
Safety services with Volvo On Call* (p. 10)
Phone number for the Volvo On Call* service
centre (p. 17)
Applies to certain markets.
* Option/accessory.
11
VOLVO ON CALL
Security services with Volvo On
Call*
Volvo On Call provides assistance in the event
of break-in or theft of the car, and can remote
lock the car if the keys have been lost or locked
in.
Security services are designed to minimise the
risk of the owner losing his/her car. If the car is
stolen, it can also be traced and possibly deactivated.
If the car is de-energised then Volvo On Call's
spare battery engages.
In addition to safety and security services, certain
markets offer an enhanced security system as an
option.
Theft Notification (TN)
Volvo On Call sends a signal automatically to the
Volvo On Call service centre in the event of
break-in or theft (if the car's alarm system has
been activated).
If the car's alarm system is activated then the
Volvo On Call Service Centre will be notified
automatically after a certain time. If the alarm is
switched off using the remote control key then
the service will be interrupted.
9 Certain
12
Stolen Vehicle Tracking (SVT)
If theft or other unauthorised use of the car has
been discovered, then the car's owner along with
the police and the Volvo On Call service centre
agree that the car should be traced. The Volvo
On Call service centre sends a message to the
car to determine the car's position. Following
which, the police or other authority are contacted.
NOTE
This also applies if the car has been stolen
using the associated remote control key.
Remote Door Unlock (RDU)
If the car's remote control key has been lost or
locked in the car, it is possible to remotely unlock
the car within the next 5 days assisted by the
Volvo On Call Service Centre after the required
verification with PIN code has been approved.
Following which, the Volvo On Call Service Centre unlocks the car remotely according to agreement.
NOTE
This also applies if the car has been stolen
using the associated remote control key.
After having been in contact with the authorities,
the Volvo On Call service centre then deactivates
the remote control keys in order to prevent the
car from being started. A deactivated car can only
be restarted by contacting the Volvo On Call
Service Centre and when the required verification
with PIN code has been approved. Following
which, the Volvo On Call Service Centre performs
activation of the car.
Related information
•
Phone number for the Volvo On Call* service
centre (p. 17)
•
PIN code for Volvo On Call* (p. 18)
Remote Vehicle Immobiliser9
Monitoring and deactivation of a stolen car.
If the car is stolen then the owner or authorities
contact the Volvo On Call Service Centre.
markets.
* Option/accessory.
VOLVO ON CALL
Unlock the car via the Volvo On
Call* service centre
The car can be remotely unlocked with assistance from the Volvo On Call service centre.
1.
Contact the Volvo On Call service centre
(p. 17).
2.
When the Volvo On Call Service Centre has
verified the car's owner or other authorised
individual using the PIN code, an unlocking
signal is sent to the car according to agreement.
3.
Related information
•
•
•
Security services with Volvo On Call* (p. 12)
PIN code for Volvo On Call* (p. 18)
Volvo On Call* app (p. 7)
Menu options with Volvo On Call*
Overview of possible options and settings in the
Volvo On Call system's menu.
To access the menu: Press the MY CAR button,
press MY CAR again to open the shortcut menu
where the Volvo On Call menu is available.
Dealer information
SOS
On Call
Key lock
The boot lid/tailgate must be opened in
order to unlock the doors. Press twice on the
touch button or pull the handle.
Lock/Unlock SOS and On Call buttons
Activate subscription
Activate service
NOTE
If the boot lid/tailgate does not open within a
time predefined by the Volvo On Call Service
Centre, the boot lid/tailgate will be relocked.
4.
When the doors are opened, the car's alarm
system will be triggered. Switch off the alarm
by pressing the unlock button on the remote
control key or insert the remote control key
into the ignition switch.
Related information
•
•
Using Volvo On Call* (p. 5)
•
Overview of Volvo On Call* (p. 5)
Volvo On Call* message in the display
(p. 14)
NOTE
If, for example, the car is parked in a parking
garage, the remote unlocking function may
possibly be disrupted due to poor reception.
* Option/accessory.
13
VOLVO ON CALL
Volvo On Call* message in the
display
Volvo On Call automatically shows the information messages if necessary.
• Could not find vehicle position - see
Availability (p. 4).
• Service temporarily unavailable - see
Availability (p. 4). The message is shown in
the screen.
• Volvo On Call Service required - Volvo On
Call system disengaged. Contact a Volvo
dealer for assistance. The message is shown
in the combined instrument panel.
• Volvo On Call subscription will soon
expire - Volvo On Call subscription will soon
expire. Contact a Volvo dealer. The message
is shown in the combined instrument panel.
Related information
•
•
•
14
Overview of Volvo On Call* (p. 5)
Volvo On Call* (p. 4)
Menu options with Volvo On Call* (p. 13)
* Option/accessory.
VOLVO ON CALL
Volvo On Call* availability
Map of areas where Volvo On Call is available.
The service is being continuously expanded and
the system will be offered in a large number of
countries. Contact a Volvo dealer for up-to-date
information.
}}
* Option/accessory.
15
VOLVO ON CALL
||
Volvo On Call is available in the areas marked in grey.
Related information
•
16
Phone number for the Volvo On Call* service
centre (p. 17)
* Option/accessory.
VOLVO ON CALL
Phone number for the Volvo On
Call* service centre
Country
Dialling in home country
Dialling abroad
Sweden
020 55 55 66
+46 31 51 83 35
Norway
800 30 060
+47 22 32 39 50
Denmark
070 21 50 53
+45 70 21 50 53
UK
0800 587 9848
+44 20 860 39 848
Italy
02 26629 271
+39 02 26629 271
Finland
09 374 77 310
+358 9 374 77 310
France
0810 800 454
+33 1 49 93 72 79
The Netherlands
020 851 2278
+31 20 851 2278
Belgium
02 773 62 22
+32 2 773 62 22
Luxembourg (customer centre in Belgium)
+32 2 773 62 22
+32 2 773 62 22
Poland
+48 22 537 43 43
+48 22 537 43 43
Portugal
800 206 670
+35 1 21 94 29 107
Germany
089 20 80 1 87 47
+49 89 20 80 1 87 47
Spain
091 325 5509
+34 91 325 5509
Switzerland
044 283 35 70
+41 44 283 35 70
Russia
+74 9 57 80 50 08
+74 9 57 80 50 08
Austria
+43 1 525 03 6244
+43 1 525 03 6244
* Option/accessory.
17
VOLVO ON CALL
PIN code for Volvo On Call*
The PIN code is used for security purposes and
to identify the individual authorised to perform
Volvo On Call services.
The four-digit PIN code that is sent to the car
owner when the dealer activates the subscription
is used for security reasons to identify the individual authorised to perform certain Volvo On Call
services, e.g. unlock the car via Volvo On Call
service centre (p. 12) or create an account for
the app (p. 7).
Forgotten or change of PIN code
If the PIN code has been forgotten or needs to
be changed (e.g. when buying a used car), contact a dealer or press on the ON CALL button in
the car. The new code will be sent to the car
owner.
Incorrect PIN code has been entered for the
app repeatedly
The account will be locked after incorrectly entering the PIN code ten times in a row. A new PIN
code must be selected in order to be able to use
the app again, and a new app account created by
following the same process as when the app
account was previously created.
Related information
•
•
•
18
Security services with Volvo On Call* (p. 12)
Volvo On Call* app (p. 7)
Change of ownership for cars with
Volvo On Call*
In the event of change of ownership of a car it is
important to change the owner of the Volvo On
Call service.
Closing the Volvo On Call service
Contact a Volvo dealer in the event of change of
ownership in order to close the service. The
dealer cancels the subscription and deletes the
service history. The service can also be closed
using the Volvo On Call app.
Personal data
Personal data that are processed in connection
with the Volvo On Call service.
Volvo's sales companies, see table below, and
Volvo Personvagnar AB, are responsible for the
personal data processed in connection with the
service. All processing is performed in accordance with good practice and legislation in force
with regard to the processing of personal data.
Country
Sales companies
In the event of change of ownership it is important to reset personal settings in the car to the
original factory settings10, see Change of ownership, in the owner's manual.
Belgium
Volvo Car Belux
UK
Volvo Car UK Ltd
France
Volvo Car France
Starting the Volvo On Call service
Netherlands
Volvo Cars Nederland B.V.
Buying a used car with Volvo On Call:
Italy
Volvo Car Italia S.p.A.
Norway
Volvo Car Norway AS
Poland
Volvo Car Poland Sp. z o.o.
Portugal
Volvo Car Portugal S.A.
Russia
Volvo Car Russia
Spain
Volvo Car España S.L.U.
Sweden
Volvo Car Sweden AB
Germany
Volvo Car Germany GmbH
The new owner contacts his/her dealer who
transfers the remaining time of the subscription
to the new owner. It is important that the contact
details are updated for Volvo On Call to work, and
that the previous owner does not have access to
perform services in the car. The new owner is
given a personal four-digit PIN code, which is
required to identify him/her as the owner (or
another authorised person) in order to gain
access to certain services.
Change of ownership for cars with Volvo On
Call* (p. 18)
* Option/accessory.
VOLVO ON CALL
Country
Sales companies
Finland
Volvo Car Finland Oy Ab
Denmark
Volvo Car Denmark A/S
Austria
Volvo Car Austria GmbH
Switzerland
Volvo Car Switzerland AG
Purpose of the data processing
Personal data are used by Volvo with cooperating
partners, both within and outside the EU/EEA, in
order to provide and develop the service.
What personal data are processed?
The personal data processed belong mainly to
the following three categories.
•
•
10
Personal data that the customer provides in
connection with activation of the service and
in other contacts with Volvo such as name,
address, phone number, type of service and
its duration.
Information is sent automatically from the
vehicle when a certain event covered by the
service occurs. This type of message contains vehicle ID (VIN), the time when the
service is used, type of service, whether the
airbags have been deployed, whether the
seatbelt tensioners have been deployed, current amount of fuel, current temperature
inside and outside the vehicle, whether doors
and windows are locked or opened as well as
the vehicle's last six locations with speed and
direction.
•
Other information that can be linked to the
customer includes phone calls with people in
the vehicle, the service centre that supplied
the service and records created by the service centre operator.
Who may have access to the personal
data?
Volvo uses subcontractors in order to provide the
service. These subcontractors work on behalf of
Volvo and may only process personal data to the
extent required in order to provide the service. All
subcontractors are bound by agreements requiring them to observe confidentiality and to treat
personal data in accordance with legislation in
force.
Screening procedures
The personal data required to supply the service
are stored during the agreement period and
thereafter for as long as required in order for
Volvo to fulfil its obligations in accordance with
the law and other statutes. Data generated during the events covered by the service are deleted
three months after the incident occurred.
Correction and extracts from the
register
Private individuals are entitled to request that
inaccurate information be corrected and to obtain
extracts from the register that show what personal data are being processed. To correct personal data, please contact Volvo's customer service. A request for an extract from the register
must be made in writing and be signed by the
applicant, and include information on name,
address and customer number. The request must
be sent to Volvo Personvagnar AB, Data Protection Officer, Dept. 50090, HB3S, 405 31 Göteborg, Sweden.
Consent to the processing of personal
data
By activating the subscription in accordance with
what is stated in the instructions in this document, the user agrees to the processing of personal data that is carried out in connection with
the Volvo On Call service.
Only applies to cars that can be connected to the Internet.
19
TP 22750 (English), AT 1646, MY17, Printed in Sweden, Göteborg 2016, Copyright © 2000-2016 Volvo Car Corporation