Volvo S60 2019 Volvo On Call

V O LV O O N CA LL
VOLVO ON CALL
This document describes the functionality of the Volvo On Call system.
Development work is constantly in progress to improve our product.
Modifications may mean that information, descriptions and illustrations in
this supplement differ from the equipment in the car. We reserve the
right to make modifications without prior notice.
TABLE OF CONTENTS
VOLVO ON CALL
2
Volvo On Call*
4
Getting started with Volvo On Call*
5
Comfort and control with the Volvo
On Call app
5
Help with Volvo On Call*
6
Automatic collision alarm with Volvo
On Call*
6
Emergency assistance with Volvo On
Call*
8
Help during a trip with Volvo On Call*
9
Remote unlocking and remote locking with Volvo On Call*
10
Theft Notification with Volvo On Call*
11
Stolen Vehicle Tracking with Volvo
On Call*
11
Remote vehicle immobiliser with
Volvo On Call*
12
Customer service via Volvo On Call*
13
Send destinations to the car's navigation system via a Volvo On Call*
service centre
13
Volvo On Call* markets
14
Volvo On Call* services per market
15
Volvo On Call* idle mode and availability
16
Volvo On Call* abroad
16
Phone number for the Volvo On Call*
service centre
17
Prioritising between Volvo On Call*
service centre and emergency call centre
20
PIN code for Volvo On Call*
20
Buying or selling a car with Volvo On
Call*
21
Standby battery for Volvo On Call*
22
Personal information and Volvo On Call*
22
VOLVO ON CALL
VOLVO ON CALL
Volvo On Call*
Volvo On Call1 provides direct contact to the car
as well as extra comfort and assistance 24
hours a day.
The functions are available via the Volvo On Call
app2 as well as the ON CALL button and the
SOS button in the car's roof:
NOTE
The SOS button must only be used in the
event of accident, illness or an external threat
against the car and its passengers. The SOS
function is only intended for emergency situations. Abuse may lead to supplementary
charges.
The Volvo On Call app and ON CALL button
can be used for all other services3, including
roadside assistance.
Volvo On Call system
Volvo On Call is linked to the car's safety and
alarm systems as well as other systems in the
car, such as locking and climate control. The car
has a built-in modem for communication with a
Volvo On Call service centre and the Volvo On
Call app. GNSS (Global Navigation Satellite
System) is used to locate the car.
For example, you can lock or unlock the car or
check the fuel level directly on a phone via the
Volvo On Call app. If an accident occurs, emergency assistance can be sent to the car in the
form of e.g. ambulance and police. Roadside
assistance can be called for less urgent problems, such as a puncture.
1
2
3
4
NOTE
All calls with the Volvo On Call service centre
may be recorded.
Related information
•
•
Getting started with Volvo On Call* (p. 5)
Comfort and control with the Volvo On Call
app (p. 5)
•
•
Help with Volvo On Call* (p. 6)
•
Volvo On Call* idle mode and availability
(p. 16)
•
Phone number for the Volvo On Call* service
centre (p. 17)
•
Volvo On Call* markets (p. 14)
Personal information and Volvo On Call*
(p. 22)
Contact service centre
To contact a Volvo On Call service centre, use
the car's ON CALL button or the Volvo On Call
app. You can also call a Volvo On Call service
centre.
Availability depends on market.
App functions vary between markets.
The services vary between markets.
* Option/accessory.
VOLVO ON CALL
Getting started with Volvo On Call*
NOTE
This article describes what you need to get
started with Volvo On Call.
Automatic Crash Notification, the SOS button
and roadside assistance via the On Call button also work without a subscription.
Preparations
Volvo On Call is a factory option, and the driver
should have downloaded the Volvo On Call and
tested it in demo mode before collecting the car
from the dealer. This makes it possible to explore
the majority of functions and provides information
on how the app is used. The app is free.
Volvo ID and connecting the Volvo On
Call app to a car
A Volvo ID is needed to use Volvo On Call. After
having created a Volvo ID, the Volvo On Call app
needs to be connected to the car.
Activation of Volvo On Call
When the car is collected, the retailer activates
the Volvo On Call system and the owner receives
an automatically generated PIN code for Volvo
On Call. This PIN code is used for security reasons to identify the owner of the car (or another
approved person such as a family member) and
works like a car key.
Volvo On Call subscription
The car must have a valid Volvo On Call subscription.
The subscription is initiated in connection with
the purchase of the car when the system is activated. The subscription has a time limit but can
be extended, and validity is market dependent.
Contact a Volvo dealer for assistance.
NOTE
Note that to be able to use the Volvo On Call
app, both the owner and the car have to have
valid Volvo On Call subscriptions.
Buying a used car with Volvo On Call
When buying a used Volvo with Volvo On Call, it
is important to delete data from the previous
owner and add your own details to make the
service work. Visit a Volvo dealer for assistance.
Related information
•
•
PIN code for Volvo On Call* (p. 20)
Buying or selling a car with Volvo On Call*
(p. 21)
•
Phone number for the Volvo On Call* service
centre (p. 17)
•
Comfort and control with the Volvo On Call
app (p. 5)
Comfort and control with the Volvo
On Call app
Volvo On Call users always have direct contact
with their cars via the Volvo On Call app.
For example, it is possible to see whether bulbs
need to be replaced and whether washer fluid
needs to be topped up. It is possible to lock and
unlock the car, check the fuel level and show the
nearest petrol station. Preconditioning can also
be set and started by the car's parking climate
control or the engine remote start function
(ERS4).
Volvo On Call app is updated regularly. Up-todate information on available functions for different car models can be found at
support.volvocars.com.
The Volvo On Call app is available for iOS,
Android and Windows Mobile. Download it freeof-charge from Apple AppStore, Google Play or
Windows Phone Store.
Related information
•
•
•
•
Volvo On Call* (p. 4)
Remote unlocking and remote locking with
Volvo On Call* (p. 10)
Getting started with Volvo On Call* (p. 5)
Help with Volvo On Call* (p. 6)
* Option/accessory.
5
VOLVO ON CALL
Help with Volvo On Call*
•
Volvo On Call can provide extra security and
assistance if you have a puncture, your engine
breaks down or you have an accident.
Phone number for the Volvo On Call* service
centre (p. 17)
Automatic collision alarm with Volvo
On Call*
•
•
Volvo On Call* markets (p. 14)
If a collision occurs, the car reports this automatically to a Volvo On Call service centre, or closest emergency call centre, which can send out
emergency assistance.
Volvo On Call not only offers additional comfort
and control via the app, but also a range of auxiliary services via the SOS and ON CALL buttons
on the roof, such as emergency assistance in the
event of an accident, theft warning, roadside
assistance and remote unlocking.
Volvo On Call* services per market (p. 15)
Related information
•
Automatic collision alarm with Volvo On Call*
(p. 6)
•
Emergency assistance with Volvo On Call*
(p. 8)
•
Help during a trip with Volvo On Call*
(p. 9)
•
Remote unlocking and remote locking with
Volvo On Call* (p. 10)
•
Theft Notification with Volvo On Call*
(p. 11)
•
Stolen Vehicle Tracking with Volvo On Call*
(p. 11)
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
•
Comfort and control with the Volvo On Call
app (p. 5)
4
6
Engine Remote Start is available on certain markets and in certain models.
* Option/accessory.
VOLVO ON CALL
Volvo On Call Service Centre5
When the car's safety system is triggered, e.g. in
an accident in which the activation level is
reached for the seatbelt tensioner or airbags, a
signal will be automatically sent to a Volvo On
Call service centre. The following will occur:
1.
A message, containing car position, etc., is
sent automatically from the car to a Volvo On
Call service centre.
2.
The Volvo On Call Service Centre then
establishes verbal contact with the car's
driver and tries to find out the extent of the
collision and the need for help.
3.
The Volvo On Call Service Centre then contacts the necessary assistance (police,
ambulance, towing, etc.).
If verbal contact cannot be established, the Volvo
On Call Service Centre contacts the relevant
authorities that assist with appropriate action.
Prioritise public emergency number5
It is possible to set up the system so that the car
phones a public emergency call centre instead of
a Volvo On Call service centre. See the separate
instructions.
Closest emergency call centre6
When the car's safety system is triggered, e.g. in
an accident in which the activation level is
5 Applies
6 Applies
reached for the seatbelt tensioner or airbags, a
signal will be automatically sent directly to the
closest emergency call centre. The following will
occur:
•
Help during a trip with Volvo On Call*
(p. 9)
•
Remote unlocking and remote locking with
Volvo On Call* (p. 10)
1.
•
Theft Notification with Volvo On Call*
(p. 11)
•
Stolen Vehicle Tracking with Volvo On Call*
(p. 11)
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
•
Volvo On Call* abroad (p. 16)
2.
The emergency call centre establishes verbal
contact with the car's driver and tries to find
out the extent of the collision and the need
for help.
The emergency call centre sends the necessary assistance (police, ambulance, towing,
etc.).
Emergency number
When the collision alarm is activated the system
attempts to establish contact with the country's
Volvo On Call service centre. If this is not possible, then the call is routed to the designated
emergency number for the area where the car is
located.
Related information
•
•
•
•
•
Volvo On Call* (p. 4)
Prioritising between Volvo On Call* service
centre and emergency call centre (p. 20)
Volvo On Call* markets (p. 14)
Volvo On Call* services per market (p. 15)
Emergency assistance with Volvo On Call*
(p. 8)
to Volvo On Call markets of type A.
to Volvo On Call markets of type B.
* Option/accessory.
7
VOLVO ON CALL
Emergency assistance with Volvo
On Call*
Press the SOS button to contact a Volvo On
Call service centre, or the closest emergency
call centre in an emergency situation.
Volvo On Call Service Centre7
To summon help in case of illness, external
threats to the car or passengers, a Volvo On Call
service centre can be alerted manually by
depressing the SOS button for at least
2 seconds. A Volvo On Call service centre is notified, advised of the car's position and attempts to
establish verbal contact with the driver to agree
on the type of assistance required.
If verbal contact cannot be established, the Volvo
On Call Service Centre contacts the necessary
assistance (police, ambulance, recovery, etc.) to
help with the appropriate action.
Prioritise public emergency number7
It is possible to set up the system so that the car
phones a public emergency call centre instead of
a Volvo On Call service centre. See the separate
instructions.
7 Applies to Volvo On Call markets of
8 Applies to Volvo On Call markets of
9 The services vary between markets.
8
Closest emergency call centre8
To summon help in case of illness, external
threats to the car or passengers, the closest
emergency call centre can be alerted manually by
depressing the SOS button for at least
2 seconds. The necessary assistance (police,
ambulance, towing, etc.) can be determined via
verbal contact.
NOTE
The SOS button must only be used in the
event of accident, illness or an external threat
against the car and its passengers. The SOS
function is only intended for emergency situations. Abuse may lead to supplementary
charges.
The Volvo On Call app and ON CALL button
can be used for all other services9, including
roadside assistance.
Emergency number
When the collision alarm is activated the system
attempts to establish contact with the country's
Volvo On Call service centre. If this is not possible, then the call is routed to the designated
emergency number for the area where the car is
located.
The ON CALL - and SOS buttons can be deactivated when the car's electrical system is in ignition position I, II or if the engine is running:
1.
Press Settings.
2.
Press Communication
3.
Select SOS/On Call button lock to deactivate.
Volvo On Call.
Related information
•
•
Volvo On Call* (p. 4)
Prioritising between Volvo On Call* service
centre and emergency call centre (p. 20)
•
•
•
Volvo On Call* markets (p. 14)
•
Help during a trip with Volvo On Call*
(p. 9)
•
Remote unlocking and remote locking with
Volvo On Call* (p. 10)
•
Theft Notification with Volvo On Call*
(p. 11)
•
Stolen Vehicle Tracking with Volvo On Call*
(p. 11)
Volvo On Call* services per market (p. 15)
Automatic collision alarm with Volvo On Call*
(p. 6)
type A.
type B.
* Option/accessory.
VOLVO ON CALL
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
Help during a trip with Volvo On
Call*
•
Volvo On Call* abroad (p. 16)
If you have a puncture, run out of fuel or your
battery is discharged, for example, you can summon assistance with the ON CALL button or the
Volvo On Call app.
If you hold down the ON CALL button in the roof
for at least 2 seconds, verbal contact will be
established between the Volvo On Call service
centre and the driver. The aim of this is to agree
on what assistance is required.
You can also phone the Volvo On Call service
centre, but the car has to be online for the operator to be able to view the car's status and position.
The ON CALL - and SOS buttons can be deactivated when the car's electrical system is in ignition position I, II or if the engine is running:
1.
Press Settings.
2.
Press Communication
3.
Select SOS/On Call button lock to deactivate.
A separate subscription may need to be taken
out for the roadside assistance service.
Related information
•
•
Volvo On Call* (p. 4)
Automatic collision alarm with Volvo On Call*
(p. 6)
•
Emergency assistance with Volvo On Call*
(p. 8)
The SOS button must only be used in the
event of accident, illness or an external threat
against the car and its passengers. The SOS
function is only intended for emergency situations. Abuse may lead to supplementary
charges.
•
Remote unlocking and remote locking with
Volvo On Call* (p. 10)
•
Theft Notification with Volvo On Call*
(p. 11)
•
Stolen Vehicle Tracking with Volvo On Call*
(p. 11)
The Volvo On Call app and ON CALL button
can be used for all other services10, including
roadside assistance.
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
•
•
Volvo On Call* abroad (p. 16)
NOTE
10
Volvo On Call.
Phone number for the Volvo On Call* service
centre (p. 17)
The services vary between markets.
* Option/accessory.
9
VOLVO ON CALL
Remote unlocking and remote
locking with Volvo On Call*
The car can be unlocked remotely via the Volvo
On Call service centre. It can also be locked
and unlocked using the Volvo On Call app.
Remote Door Unlock via a Volvo On
Call service centre11
If the car's remote control key has been lost or
locked in the car, it is possible to remotely unlock
the car within the next 5 days assisted by the
Volvo On Call service centre after the required
verification with PIN code has been approved.
Following which, the Volvo On Call Service Centre unlocks the car remotely according to agreement.
1.
Contact a Volvo On Call service centre via
the Volvo On Call app (or call with a phone).
2.
When the Volvo On Call service centre has
verified the car's owner or other authorised
individual using the PIN code, an unlocking
signal is sent to the car according to agreement.
11
10
3.
Press gently once on the rubberised pressure plate underneath the boot lid/tailgate
handle to unlock the car.
> Now all doors can be opened as normal.
NOTE
If the rubberised pressure plate on the boot
lid/tailgate is not depressed within a certain
time, predetermined by a Volvo On Call service centre, the car will be locked again.
Related information
•
Comfort and control with the Volvo On Call
app (p. 5)
•
Phone number for the Volvo On Call* service
centre (p. 17)
•
Automatic collision alarm with Volvo On Call*
(p. 6)
•
Emergency assistance with Volvo On Call*
(p. 8)
•
•
Help during a trip with Volvo On Call* (p. 9)
•
Stolen Vehicle Tracking with Volvo On Call*
(p. 11)
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
•
•
Volvo On Call* markets (p. 14)
NOTE
If, for example, the car is parked in a parking
garage, the remote unlocking function may
possibly be limited due to poor reception.
Locking/unlocking using the app
Status for all doors and windows is shown. The
driver can lock and unlock the car remotely for up
to five days after the car has been locked. For
security reasons, a password is required for your
Volvo ID when the car is unlocked via the Volvo
On Call app.
Theft Notification with Volvo On Call*
(p. 11)
Volvo On Call* services per market (p. 15)
Applies to Volvo On Call markets of type A.
* Option/accessory.
VOLVO ON CALL
Theft Notification with Volvo On
Call*
•
Stolen Vehicle Tracking with Volvo On Call*
(p. 11)
Stolen Vehicle Tracking with Volvo
On Call*13
When the car's alarm is activated, the car owner
receives a message to the phone number registered with the dealer and then a push notice to
the Volvo On Call app.
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
•
•
Volvo On Call* markets (p. 14)
If car theft is suspected, contact a Volvo On Call
service centre via the Volvo On Call app or a
phone call to attempt to locate the car.
If the alarm is not switched off within a short
period, an operator at a Volvo On Call service
centre is automatically alerted12. The operator
attempts to contact the car owner by phone. If it
turns out that the car is being used by an unauthorised person, tracking can be started. The
police are then linked in.
Volvo On Call* services per market (p. 15)
If theft or other unauthorised use of the car has
been discovered, then the car's owner along with
the police and the Volvo On Call service centre
agree that the car should be traced. The Volvo
On Call service centre sends a message to the
car to determine the car's position. Following
which, the police or other authority are contacted.
NOTE
If the alarm is switched off using the remote control key, the service is cancelled.
This also applies if the car was opened and
stolen with the associated key.
Related information
•
Comfort and control with the Volvo On Call
app (p. 5)
•
Phone number for the Volvo On Call* service
centre (p. 17)
•
Automatic collision alarm with Volvo On Call*
(p. 6)
•
Emergency assistance with Volvo On Call*
(p. 8)
•
•
Help during a trip with Volvo On Call* (p. 9)
12
Remote unlocking and remote locking with
Volvo On Call* (p. 10)
NOTE
A condition for the car to be tracked is that
the matter is reported to the police. Volvo On
Call will only give information to the police.
Related information
•
Phone number for the Volvo On Call* service
centre (p. 17)
•
Automatic collision alarm with Volvo On Call*
(p. 6)
Does not apply to Volvo On Call markets of type B.
}}
* Option/accessory.
11
VOLVO ON CALL
•
Emergency assistance with Volvo On Call*
(p. 8)
Remote vehicle immobiliser14 with
Volvo On Call*
•
•
•
Help during a trip with Volvo On Call* (p. 9)
In the event of car theft, an immobiliser can be
activated remotely.
•
•
•
•
Theft Notification with Volvo On Call* (p. 11)
If the car has been stolen then the owner can
contact a Volvo On Call service centre (via phone
or the Volvo On Call app) or the authorities.
•
•
•
•
•
Volvo On Call* markets (p. 14)
Remote unlocking and remote locking with
Volvo On Call* (p. 10)
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
NOTE
This also applies if the car was opened and
stolen with the associated key.
Volvo On Call* services per market (p. 15)
Volvo On Call* abroad (p. 16)
•
•
Emergency assistance with Volvo On Call*
(p. 8)
Help during a trip with Volvo On Call* (p. 9)
Remote unlocking and remote locking with
Volvo On Call* (p. 10)
Theft Notification with Volvo On Call* (p. 11)
Stolen Vehicle Tracking with Volvo On Call*
(p. 11)
Volvo On Call* markets (p. 14)
Volvo On Call* services per market (p. 15)
After having been in contact with the authorities,
the Volvo On Call service centre deactivates the
remote control keys in order to prevent the car
from being started. A deactivated car can only be
restarted by contacting the Volvo On Call Service
Centre and when the required verification with
PIN code has been approved. Following which,
the Volvo On Call service centre performs activation of the car.
Related information
13
14
12
•
Phone number for the Volvo On Call* service
centre (p. 17)
•
Automatic collision alarm with Volvo On Call*
(p. 6)
Does not apply to Volvo On Call markets of type B.
Applies to certain Volvo On Call markets of type A.
* Option/accessory.
VOLVO ON CALL
Customer service via Volvo On
Call*15
Press the ON CALL button for answers to general customer questions.
For questions on using the car, the ON CALL
button can be used to make contact with a Volvo
On Call service centre. An operator is available to
answer 24 hours a day.
Other ways of contacting the Volvo On Call service centre are to use the Volvo On Call app or
phoning.
Related information
•
Phone number for the Volvo On Call* service
centre (p. 17)
Send destinations to the car's
navigation system via a Volvo On
Call* service centre
Contact a Volvo On Call service centre to have
destinations sent directly to the car's navigation
system16.
Press the ON CALL button in the car's roof for
help with finding e.g. a restaurant, a hotel, a workshop, a tourist attraction or another destination.
An operator sends the destination to the car, and
the destination can be added as an intermediate
destination or destination in the centre display.
It is possible to ask the operator at the Volvo On
Call service centre for several destinations during
the same call. However, they will be sent to the
car one at a time.
•
Automatic collision alarm with Volvo On Call*
(p. 6)
•
Emergency assistance with Volvo On Call*
(p. 8)
•
•
Help during a trip with Volvo On Call* (p. 9)
•
Remote unlocking and remote locking with
Volvo On Call* (p. 10)
Automatic collision alarm with Volvo On Call*
(p. 6)
•
Emergency assistance with Volvo On Call*
(p. 8)
•
•
Theft Notification with Volvo On Call* (p. 11)
Stolen Vehicle Tracking with Volvo On Call*
(p. 11)
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
•
•
Volvo On Call* markets (p. 14)
15
Related information
Volvo On Call* services per market (p. 15)
•
•
•
•
Help during a trip with Volvo On Call* (p. 9)
Remote unlocking and remote locking with
Volvo On Call* (p. 10)
Theft Notification with Volvo On Call* (p. 11)
Stolen Vehicle Tracking with Volvo On Call*
(p. 11)
Does not apply to certain Volvo On Call markets of type B.
}}
* Option/accessory.
13
VOLVO ON CALL
•
•
•
•
•
Remote vehicle immobiliser with Volvo On
Call* (p. 12)
Customer service via Volvo On Call* (p. 13)
Volvo On Call* markets (p. 14)
Volvo On Call* services per market (p. 15)
Phone number for the Volvo On Call* service
centre (p. 17)
Volvo On Call* markets
Market
The market types which have Volvo On Call are
listed below. Not all services are available due to
market type. The services that are available per
market are described separately and are shown
in the description of each service.
Market
Market type
A
Albania
Belgium
X
X
Bosnia-Herzegovina
Brazil
X
X
Bulgaria
X
Cyprus
X
Denmark
X
Estonia
X
Finland
X
France
X
Greece
Ireland
Iceland
16
14
B
X
X
X
Market type
A
Israel
B
X
Italy
X
Canada
X
Kazakhstan
X
China
X
Kosovo
X
Croatia
X
Latvia
X
Lithuania
X
Luxembourg
X
Macedonia
X
Malta
X
Moldova
X
Montenegro
X
Netherlands
X
Norway
X
Poland
X
Applies to certain markets and cars with Sensus Navigation*.
* Option/accessory.
VOLVO ON CALL
Market
Market type
A
Portugal
Market type
Volvo On Call* services per market
A
The market types in which Volvo On Call services are available are presented below.
B
X
Romania
Russia
Market
X
XA
USA
X
Austria
X
A
B
Services
Market type
A
B
Volvo On Call app
X
X
Automatic Crash Notification
X
X
SOS Emergency Service
X
X
Roadside Assistance
X
X
Volvo On Call is not available in the Crimea.
X
Latest information
Serbia
X
Volvo On Call is becoming available in an
increasing number of locations. See
support.volvocars.com or contact a Volvo dealer
for the latest information about where Volvo On
Call is available.
X
Related information
Remote Door Unlock via a service centre
X
Slovakia
Slovenia
X
•
•
Theft notification via service
centre
X
Stolen Vehicle Tracking
X
Remote Vehicle Immobilisation
XA
Customer service
X
Send destinations to the navigation system via a service centre
XA
Czech Republic
Germany
X
Switzerland
X
Spain
X
UK
X
Sweden
Volvo On Call* services per market (p. 15)
X
Turkey
Belarus
Volvo On Call* (p. 4)
X
X
Ukraine
XA
Hungary
X
A
B
XB
Only certain Volvo On Call markets of type A
Only certain Volvo On Call markets of type B
More information on the Volvo Cars
support page
Visit support.volvocars.com for more information
on Volvo On Call services and app functions.
* Option/accessory.
}}
15
VOLVO ON CALL
||
Related information
•
•
Volvo On Call* (p. 4)
Volvo On Call* markets (p. 14)
Volvo On Call* idle mode and
availability
The Volvo On Call system's functions are available a certain time after the remote control key
has been removed.
Once the remote control key has been removed
from the car, the functions are available continuously for 5 days and then once per hour for the
next 17 days. After these 22 days the system will
be deactivated until the car is started17.
WARNING
The system's services only work in areas
where Volvo On Call partners have mobile
coverage and on markets where Volvo On Call
is available.
Just as with mobile phones, atmospheric disturbances or sparse transmitter coverage may
lead to connection being impossible, e.g. in
sparsely populated areas.
Volvo On Call* abroad
Volvo On Call services may vary when driving
between countries.
When you press the SOS button you are always
connected to the Volvo On Call service centre in
the market where the car is located. If there is no
Volvo On Call service centre, the closest emergency call centre is contacted.
When you press the ON CALL button you are
always connected to your home country's Volvo
On Call service centre.
However, in countries without roaming agreement, there are no Volvo On Call services available.
For more information, contact a Volvo dealer.
Related information
•
•
Volvo On Call* (p. 4)
Volvo On Call* markets (p. 14)
Related information
•
•
•
•
•
17
16
Volvo On Call* (p. 4)
Standby battery for Volvo On Call* (p. 22)
Volvo On Call* markets (p. 14)
Volvo On Call* services per market (p. 15)
Volvo On Call* abroad (p. 16)
Availability of the functions may vary.
* Option/accessory.
VOLVO ON CALL
Phone number for the Volvo On
Call* service centre
Country
Dialling in home country
Dialling abroad
Albania
+385 162 698 40
+385 162 698 40
Belgium
02 773 62 22
+32 2 773 62 22
Bosnia-Herzegovina
+385 162 698 40
+385 162 698 40
Brazil
0800 70 775 90
Not applicable
Bulgaria
+359 291 146
+359 291 146
Cyprus
+357 777 724 33
+357 777 724 33
Denmark
070 21 50 53
+45 702 150 53
Estonia
80 07 777
+372 602 23 65
Finland
09 374 77 310
+358 9 374 77 310
France
0810 800 454
+33 1 49 93 72 79
Greece
+30 210 9988 199
+30 210 9988 199
Ireland
01 637 36 50
+353 1 637 36 50
Iceland
+354 515 70 00
+354 515 70 00
Israel
+972 773 601 417
+972 773 601 417
Italy
02 266 29 271
+39 02 266 29 271
Canada
855 399 4691
+1 855 399 4691
Kazakhstan
+7 495 212 24 68
+7 495 212 24 68
}}
* Option/accessory.
17
VOLVO ON CALL
||
18
Country
Dialling in home country
Dialling abroad
China
400 606 1635A
+86 40 606 1635A
Kosovo
+385 162 698 40
+385 162 698 40
Croatia
+385 162 698 40
+385 162 698 40
Latvia
800 070 77
+371 661 008 21
Lithuania
8 800 100 18
+370 521 650 10
Luxembourg (customer centre in Belgium)
+32 2 773 62 22
+32 2 773 62 22
Macedonia
+385 162 698 40
+385 162 698 40
Malta
+356 255 925 64
+356 255 925 64
Moldova
+373 225 789 13
+373 225 789 13
Montenegro
+385 162 698 40
+385 162 698 40
Netherlands
020 851 22 78
+31 20 851 22 78
Norway
800 30 060
+47 22 32 39 50
Poland
+48 22 537 43 43
+48 22 537 43 43
Portugal
800 206 670
+351 219 429 107
Romania
313 200 200
+36 145 844 47
Russia
+7 495 212 24 68
+7 495 212 24 68
Switzerland
044 283 35 70
+41 44 283 35 70
Serbia
+385 162 698 40
+385 162 698 40
Slovakia
+421 258 252 186
+421 258 252 186
VOLVO ON CALL
Country
Dialling in home country
Dialling abroad
Slovenia
+385 162 698 40
+385 162 698 40
Spain
091 325 55 09
+34 91 325 55 09
UK
0800 587 9848
+44 20 860 39 848
Sweden
020 55 55 66
+46 31 518 335
Czech Republic
+420 800 050 296
+420 296 787 297
Turkey
444 4 858
+90 212 356 13 17
Germany
089 208 018 747
+49 89 208 018 747
Belarus
+7 495 212 24 68
+7 495 212 24 68
Ukraine
0800 303 555
+380 444 950 078
Hungary
06 80 200 269
+36 1 345 17 75
USA
855 399 4691
+1 855 399 4691
Austria
+43 1 525 03 6244
+43 1 525 03 6244
A
The phone number does not apply to the Information and concierge service or roadside assistance.
Related information
•
•
Volvo On Call* (p. 4)
Volvo On Call* idle mode and availability
(p. 16)
* Option/accessory.
19
VOLVO ON CALL
Prioritising between Volvo On Call*
service centre and emergency call
centre18
NOTE
When contact with a Volvo On Call service
centre is given priority, more information is
transmitted from the car and more extensive
help can be given than if the public emergency call centre is the primary contact. If
contact with the service centre cannot be
established, the car contacts the public emergency call centre instead.
Choose whether the car should phone the Volvo
On Call service centre or the emergency call
centre in an emergency.
In cars with Volvo On Call19, it is possible to set
whether the car should contact a Volvo On Call
service centre or the public emergency call centre when the automatic collision alarm is triggered or when the SOS button is pressed.
If, on the other hand, the public emergency
call centre is given priority and it is not possible to establish contact, no attempt is made
to reach the Volvo On Call service centre
instead.
The car's factory setting is to primarily contact a
Volvo On Call service centre.
PIN code for Volvo On Call*
For security reasons, a PIN code is used to
identify that a person is authorised to perform
Volvo On Call services in a certain car.
The four-digit PIN code is generated automatically by a Volvo On Call service centre or an
authorised Volvo dealer. The code is sent to the
car owner to identify people who are authorised
to perform certain Volvo On Call services.
Using a Volvo On Call PIN code
The Volvo On Call PIN code is required for the
following services, for security reasons:
•
Creating a link between the Volvo On Call
app and your Volvo
•
Remote unlocking of your car via a Volvo On
Call service centre20
•
When you start tracking a stolen car via a
Volvo On Call service centre20
•
•
When you create new app users for your car
To change this:
1.
2.
Press Communication
3.
Select Prioritise public call center over
Volvo call center if you want to contact the
public emergency call centre directly.
18
19
20
20
Press Settings in the top view in the centre
display.
Volvo On Call.
Related information
•
Automatic collision alarm with Volvo On Call*
(p. 6)
•
Emergency assistance with Volvo On Call*
(p. 8)
When you cancel your Volvo On Call subscription via the app, e.g. when the car
changes owners
Only applies to S60, S60 Twin Engine, V60, V60 Twin Engine and V60 Cross Country
Applies to Volvo On Call markets of type A.
Does not apply to Volvo On Call markets of type B.
* Option/accessory.
VOLVO ON CALL
Forgotten or change of PIN code
•
If the PIN code has been forgotten or needs to
be changed (e.g. when buying a used car with
Volvo On Call), contact
Remote unlocking and remote locking with
Volvo On Call* (p. 10)
Buying or selling a car with Volvo
On Call*
•
Comfort and control with the Volvo On Call
app (p. 5)
After changing owner, it is essential to cancel
the Volvo On Call service.
•
Buying or selling a car with Volvo On Call*
(p. 21)
Closing the Volvo On Call service
•
•
a dealer or
Volvo On Call service centre20 via the ON
CALL button, the Volvo On Call app or a normal phone call.
The new code is sent to the car owner.
Incorrect PIN code has been entered
for the app repeatedly
If an incorrect PIN code has been entered ten
times in a row, the account will be locked. A new
PIN code must be selected in order to be able to
use the app again and a new app account created by following the same process as when the
previous app account was created.
Difference between a Volvo ID
password and a Volvo On Call PIN code
The password for Volvo ID is required to log in to
the Volvo On Call app. The PIN code for Volvo On
Call is the four-digit code used for the services
referred to above. The PIN code shows that the
user is authorised.
Related information
•
•
20
Volvo On Call* (p. 4)
Getting started with Volvo On Call* (p. 5)
Contact a Volvo dealer in the event of change of
ownership in order to close the service. The
dealer cancels the subscription and deletes the
service history. The service can also be closed
using the Volvo On Call app.
In the event of change of ownership it is important to reset personal settings and user data in
the car to the original factory settings. This is performed via the settings menu in the centre display.
The owner should not change or delete their
Volvo ID when the car is sold. Volvo ID is personal. On the other hand, the car ownership and
the link between the Volvo On Call app and the
car must be terminated.
Change of owner when changing
country
When a car is purchased and imported to a different country, the owner should take care to visit
a dealer in the country in which the car is purchased. They should then delete all customer
data in their systems. In the country to which the
car is imported, the owner should contact a
Does not apply to Volvo On Call markets of type B.
}}
* Option/accessory.
21
VOLVO ON CALL
||
dealer for help with starting the Volvo On Call
service.
Starting the Volvo On Call service
Buying a used car with Volvo On Call:
The new owner contacts their Volvo dealer, who
transfers the time remaining on the subscription
to the new owner. The dealer deletes the previous owner's information unless this has already
been done. It is important that the contact details
are updated for Volvo On Call to work and that
the previous owner does not have access to
Volvo On Call services in the car.
The Volvo dealer notifies the new owner of the
status of the car's Volvo On Call subscription. The
new owner receives a personal, four-digit PIN
code that is required for identification as the
owner (or other authorised person) and to be
allowed to access certain services. If the owner
does not already have a Volvo ID, this needs to
be created so that the Volvo On Call app can
then be connected to the car.
Standby battery for Volvo On Call*
If the car is unpowered, the main battery is
replaced by the Volvo On Call standby battery.
The standby battery has a limited service life.
When the battery needs service or replacement, a
message, Volvo On Call Service required, is
shown in the driver display.
If the message remains, contact an authorised
Volvo workshop.
Related information
•
Volvo On Call* (p. 4)
Personal information and Volvo On
Call*
Personal data that are processed in connection
with the Volvo On Call service.
Volvo Car Corporation is responsible for the personal data processed in connection with the service. All processing is performed in accordance
with good practice and current legislation with
regard to the processing of personal data.
Purpose of the data processing
Personal data is used by Volvo Cars with cooperating partners, both within and outside the EU/
EEA, in order to provide and develop the service.
What personal data are processed?
The personal information that is processed with
regard to Volvo On Call comprises mainly of the
following three categories.
•
Personal data that the customer provides in
connection with activation of the Volvo On
Call and in other contacts with Volvo Cars
such as name, address, phone number, type
of service and its duration.
•
Information is sent automatically from the
vehicle when a certain event covered by
Volvo On Call occurs. This type of message
contains vehicle ID (VIN), the time when the
service is used, type of service, whether the
airbags have been deployed, whether the
seatbelt tensioners have been deployed, current amount of fuel, current temperature
Related information
22
•
Comfort and control with the Volvo On Call
app (p. 5)
•
•
PIN code for Volvo On Call* (p. 20)
Phone number for the Volvo On Call* service
centre (p. 17)
* Option/accessory.
VOLVO ON CALL
inside and outside the vehicle, whether doors
and windows are locked or opened as well as
the vehicle's last six locations.
•
Other information that can be linked to the
customer includes phone calls with people in
the vehicle, the service centre that supplied
the service and records created by the service centre operator.
Who may have access to the personal
data?
Volvo uses subcontractors in order to provide the
service. These subcontractors work on behalf of
Volvo Cars and may only process personal data
to the extent required in order to provide the
service. All subcontractors are bound by agreements requiring them to observe confidentiality
and to treat personal data in accordance with
current legislation.
Screening procedures
extracts from the register that show what personal data are being processed. To correct personal data, please contact Volvo's customer service. A request for an extract from the register
must be made in writing and be signed by the
applicant, and include information on name,
address and customer number. The request must
be sent to Volvo Personvagnar AB, Data Protection Officer, Dept. 50090, HB3S, 405 31 Göteborg, Sweden.
Consent to the processing of personal
data
By activating the subscription in accordance with
what is stated in the instructions in this document, the user agrees to the processing of personal data that is carried out in connection with
the Volvo On Call service.
Related information
•
Volvo On Call* (p. 4)
The personal data required to supply the Volvo
On Call service is stored during the agreement
period and thereafter for as long as required in
order for Volvo Cars to fulfil its obligations in
accordance with the law and other statutes. Data
generated during events covered by Volvo On
Call is deleted 100 days after the event occurred.
Correction and extracts from the
register
Private individuals are entitled to request that
inaccurate information be corrected and to obtain
* Option/accessory.
23
TP 28379 (English), AT 1846, MY19, Copyright © 2000-2018 Volvo Car Corporation