Volvo V60, XC60, S90, XC40 Twin Engine, V60 Cross Country, V90, V90 Cross Country, XC40, XC90 Twin Engine, S60 Twin Engine User guide

Volvo V60, XC60, S90, XC40 Twin Engine, V60 Cross Country, V90, V90 Cross Country, XC40, XC90 Twin Engine, S60 Twin Engine User guide
V O L V O O N CAL L
VOLVO ON CALL
This document describes the functionality of the Volvo On Call system.
Volvo works continuously to improve our product. Modifications can
mean that information, descriptions and illustrations in this supple-
ment differ from the equipment in your vehicle. We reserve the right
to make changes without prior notice.
TABLE OF CONTENTS
VOLVO ON CALL
Volvo On Call
4
Getting started with Volvo On Call
5
Comfort and control with the
Volvo On Call app
5
Assistance with Volvo On Call
6
Automatic Crash Notification with
Volvo On Call
6
Emergency assistance with Volvo
On Call
7
Help during a trip with Volvo On Call
7
Remote Door Unlock and Remote
Door Lock with Volvo On Call
8
Theft notification with Volvo On Call
2
9
Remote Vehicle Immobilizer (RVI)
with Volvo On Call
10
Customer service via Volvo On Call
10
Volvo On Call availability
11
Volvo On Call abroad
11
Phone number to the Volvo On
Call customer service center
12
Volvo On Call PIN code
15
Buying or selling a vehicle with
Volvo On Call
16
Backup battery for Volvo On Call
16
Personal information and Volvo
On Call
17
VOLVO ON CALL
VOLVO ON CALL
Volvo On Call
Volvo On Call provides direct contact with
the vehicle and extra comfort and assistance
24 hours a day.
The functions are available via the Volvo On
Call app1 and the ON CALL and SOS button in
the vehicle's ceiling console:
NOTE
The SOS button should only be used in
case of accident, illness or if there is an
external threat to the vehicle and its passengers. The SOS function is only intended
for emergency situations. Misuse could
incur extra charges.
The Volvo On Call app and ON CALL button can be used for all other services,
including roadside assistance.
The Volvo On Call system
It is possible to lock or unlock the vehicle or
check the fuel level directly from a phone or
other connected device via the Volvo On Call
app. In the event of an accident, emergency
assistance (ambulance, police, etc.) can be
summoned to the vehicle. In less critical situations, e.g. a flat tire, roadside assistance can
be called out.
1
4
App functions vary from market to market.
Volvo On Call is connected to the vehicle's
safety and alarm systems and to other systems in the vehicle, such as lock and climate
systems. The vehicle has an integrated
modem for communication with the Volvo On
Call customer service center and the Volvo On
Call app. The Global Navigation Satellite
System (GNSS) is used to locate the vehicle.
Contacting the customer service
center
To contact the Volvo On Call customer service
center, press the ON CALL button or use the
Volvo On Call app. You can also call the Volvo
On Call service center by phone.
NOTE
All calls to Volvo On Call customer service
center may be recorded.
Related information
•
Getting started with Volvo On Call
(p. 5)
•
Comfort and control with the Volvo On
Call app (p. 5)
•
•
Assistance with Volvo On Call (p. 6)
•
•
Volvo On Call availability (p. 11)
Personal information and Volvo On Call
(p. 17)
Phone number to the Volvo On Call customer service center (p. 12)
VOLVO ON CALL
Getting started with Volvo On Call
NOTE
This article describes what is required to get
started with Volvo On Call.
Automatic Crash Notification and the SOS
button function even without a subscription.
Preparations
Volvo On Call is a factory option and the driver
should download the free Volvo On Call app
and test it in demo mode before picking up
the vehicle from the retailer. This gives the
driver the chance to explore most of the functions and learn how the app is used.
Activating Volvo On Call
When the vehicle is picked up, the retailer will
activate the Volvo On Call system and the
owner will receive an automatically generated
PIN code for Volvo On Call. The PIN code is
used for security reasons to identify the owner
of the vehicle (or another authorized person
such as a family member) and works as a vehicle key.
Volvo On Call subscription
For the functions to work, the vehicle must
have an active Volvo On Call subscription.
A free subscription is initiated when the vehicle is purchased and the system is activated.
This subscription is valid for a limited time, but
can be extended. Contact your Volvo retailer
for more information.
2 Both the vehicle and the mobile device must have cellular coverage
3 Engine Remote Start is available on certain markets and models.
Volvo ID and connecting the Volvo On
Call app to the vehicle
A Volvo ID is required to use Volvo On Call.
After creating a Volvo ID, the Volvo On Call
app must be connected to the vehicle.
Buying a pre-owned vehicle with
Volvo On Call
If you have purchased a pre-owned Volvo with
Volvo On Call, it is important to delete the
data from the previous owner and add you
own details for the service to work. Visit a
Volvo retailer for assistance.
Related information
•
•
Comfort and control with the Volvo
On Call app
Volvo On Call users have direct contact with
their vehicle via the Volvo On Call app2.
These functions can provide information such
as if a light bulb needs to be changed or if
coolant needs to be filled. You can lock and
unlock the vehicle, check the fuel level and
find your nearest service station. Preconditioning can also be set and started via the vehicle's parking climate or the Engine Remote
Start (ERS3) function.
The Volvo On Call app is continuously updated. See volvocars.com/intl/support for current information on available functions for specific vehicle models.
The Volvo On Call app is available for iOS and
Android. Download it free of charge from the
Apple App Store or Google Play.
Volvo On Call PIN code (p. 15)
Related information
Buying or selling a vehicle with Volvo On
Call (p. 16)
•
•
•
Phone number to the Volvo On Call customer service center (p. 12)
•
Comfort and control with the Volvo On
Call app (p. 5)
•
•
Volvo On Call (p. 4)
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
Getting started with Volvo On Call (p. 5)
Assistance with Volvo On Call (p. 6)
or another Internet connection.
5
VOLVO ON CALL
Assistance with Volvo On Call
Volvo On Call can provide extra security and
assistance in the event of a flat tire, breakdown, accident, etc.
Volvo On Call not only offers extra comfort and
control via the app, but also a number of assistance services via the SOS and ON CALL buttons in the ceiling, such as emergency assistance in the event of an accident, theft notification, help during a trip and remote door
unlock.
Related information
6
•
Automatic Crash Notification with Volvo
On Call (p. 6)
•
Emergency assistance with Volvo On Call
(p. 7)
•
Help during a trip with Volvo On Call
(p. 7)
•
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
•
Theft notification with Volvo On Call
(p. 9)
•
Remote Vehicle Immobilizer (RVI) with
Volvo On Call (p. 10)
•
Comfort and control with the Volvo On
Call app (p. 5)
•
Phone number to the Volvo On Call customer service center (p. 12)
Automatic Crash Notification with
Volvo On Call
In the event of a collision, the vehicle can
automatically notify the Volvo On Call customer service center, or the nearest emergency service center, which can then summon emergency assistance.
Volvo On Call Customer service center
If the vehicle's safety system is triggered, e.g.
in an accident in which the activation level is
reached for the seat belt tensioners or airbags,
a signal will be automatically sent to the Volvo
On Call customer service center. The following
will occur:
1.
A message containing information, including the vehicle's location, is automatically
sent from the vehicle to the Volvo On Call
customer service center.
2. The Volvo On Call customer service center
will then attempt to establish voice contact with the driver to determine the
extent of the accident and the need for
assistance.
3. The Volvo On Call customer service center
will then contact the appropriate emergency service (police, ambulance, tow
truck, etc.).
If voice contact cannot be established, the
Volvo On Call customer service center will
contact emergency services for appropriate
action.
Emergency number
When the collision alarm has been activated,
the system will attempt to establish contact
with the country's Volvo On Call customer
service center. If this is not possible, the call
will go directly to the emergency phone number for the country/region in which the vehicle
is currently located.
Related information
•
•
Volvo On Call (p. 4)
Emergency assistance with Volvo On Call
(p. 7)
•
Help during a trip with Volvo On Call
(p. 7)
•
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
•
Theft notification with Volvo On Call
(p. 9)
•
Remote Vehicle Immobilizer (RVI) with
Volvo On Call (p. 10)
•
Volvo On Call abroad (p. 11)
VOLVO ON CALL
Emergency assistance with Volvo
On Call
In the event of an emergency, press the SOS
button to contact the Volvo On Call customer
service center, or the nearest emergency
service center.
Volvo On Call Customer service center
To call for help in case of illness or an external
threat to the vehicle or passengers, the Volvo
On Call service center can be alerted manually
by pressing and holding the SOS button for at
least 2 seconds. The Volvo On Call service
center is notified, determines the vehicle's
position, and tries to establish verbal contract
with the driver to find out what type of help is
needed.
If voice contact cannot be established, the
Volvo On Call customer service center will
contact the required emergency service
(police, ambulance, tow truck, etc.).
The ON CALL and SOS buttons can be deactivated when the vehicle's ignition is in mode I,
II or if the engine is running:
1.
2. Tap Communication
Volvo On Call.
3. Select SOS/On Call button lock to deactivate.
Related information
•
•
Volvo On Call (p. 4)
Automatic Crash Notification with Volvo
On Call (p. 6)
•
Help during a trip with Volvo On Call
(p. 7)
•
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
•
Theft notification with Volvo On Call
(p. 9)
•
Remote Vehicle Immobilizer (RVI) with
Volvo On Call (p. 10)
•
Volvo On Call abroad (p. 11)
Emergency number
When the collision alarm has been activated,
the system will attempt to establish contact
with the country's Volvo On Call customer
service center. If this is not possible, the call
will go directly to the emergency phone number for the country/region in which the vehicle
is currently located.
Tap Settings.
Help during a trip with Volvo On
Call
If you e.g. get a flat tire, run out of gas or have
a dead battery, you can summon assistance
using the ON CALL button or the Volvo On
Call app.
Hold the ON CALL button in the ceiling
depressed for at least 2 seconds to establish
voice contact with the Volvo On Call customer
service center. They will consult with you to
determine what type of assistance is needed.
You can also call the Volvo On Call customer
service center, but the vehicle must be connected to the Internet for the operator to be
able to determine its status and location.
NOTE
The SOS button should only be used in
case of accident, illness or if there is an
external threat to the vehicle and its passengers. The SOS function is only intended
for emergency situations. Misuse could
incur extra charges.
The Volvo On Call app and ON CALL button can be used for all other services,
including roadside assistance.
The ON CALL and SOS buttons can be deactivated when the vehicle's ignition is in mode I,
II or if the engine is running:
}}
7
VOLVO ON CALL
||
1.
Tap Settings.
2. Tap Communication
Volvo On Call.
3. Select SOS/On Call button lock to deactivate.
Related information
•
•
•
Emergency assistance with Volvo On Call
(p. 7)
•
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
•
Theft notification with Volvo On Call
(p. 9)
•
Remote Vehicle Immobilizer (RVI) with
Volvo On Call (p. 10)
•
•
8
Volvo On Call (p. 4)
Automatic Crash Notification with Volvo
On Call (p. 6)
Volvo On Call abroad (p. 11)
Phone number to the Volvo On Call customer service center (p. 12)
Remote Door Unlock and Remote
Door Lock with Volvo On Call
The vehicle can be remotely unlocked via the
Volvo On Call customer service center. It can
also be locked and unlocked using the Volvo
On Call app.
Remote Door Unlock (RDU) via the
Volvo On Call customer service center
If the vehicle's remote key has been lost or
locked in the vehicle, the doors can be
unlocked remotely within 5 days with assistance from the Volvo On Call customer service
center.
1.
Contact the Volvo On Call customer service center (via the Volvo On Callapp or by
phone).
2. After confirming that the caller requesting
the remote door unlock is the vehicle
owner or another authorized person by
verifying the PIN code, the Volvo On Call
customer service center will send a signal
to unlock the vehicle.
3. Press lightly on the rubberized pressure
plate on the underside of the trunk lid/tailgate handle to unlock the vehicle.
> All doors can now be opened normally.
NOTE
If the rubberized pressure plate on the
trunk lid/tailgate is not pressed within the
time set by the Volvo On Call customer
service center, the vehicle will be relocked.
NOTE
If the vehicle is in a parking garage or similar enclosed area, the remote unlock function may be limited due to poor signal
reception.
Locking/unlocking using the Volvo On
Call app
The status of all doors and windows will be
displayed. The driver can remotely lock and
unlock the vehicle for up to five days after the
vehicle has been locked. For security reasons,
your Volvo ID password is required to unlock
your vehicle using the Volvo On Call app.
VOLVO ON CALL
Related information
•
Comfort and control with the Volvo On
Call app (p. 5)
•
Phone number to the Volvo On Call customer service center (p. 12)
•
Automatic Crash Notification with Volvo
On Call (p. 6)
•
Emergency assistance with Volvo On Call
(p. 7)
•
•
•
Help during a trip with Volvo On Call (p. 7)
Theft notification with Volvo On Call
(p. 9)
Remote Vehicle Immobilizer (RVI) with
Volvo On Call (p. 10)
Theft notification with Volvo On
Call
•
Remote Vehicle Immobilizer (RVI) with
Volvo On Call (p. 10)
When the vehicle's alarm is armed, the vehicle owner will receive a message to the
phone number registered with the retailer
and then a push notice to the Volvo On Call
app.
If the alarm is not switched off within a short
period of time, an operator at the Volvo On
Call customer service center will be automatically notified. The operator will attempt to
contact the vehicle owner by phone. If it turns
out that the vehicle is being used by an unauthorized person, tracking can be started. The
police will then be notified.
If the alarm is turned off using the remote key,
the service will be interrupted.
Related information
•
Comfort and control with the Volvo On
Call app (p. 5)
•
Phone number to the Volvo On Call customer service center (p. 12)
•
Automatic Crash Notification with Volvo
On Call (p. 6)
•
Emergency assistance with Volvo On Call
(p. 7)
•
•
Help during a trip with Volvo On Call (p. 7)
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
9
VOLVO ON CALL
Remote Vehicle Immobilizer (RVI)
with Volvo On Call
•
If your vehicle is stolen, an immobilizer can
be activated remotely4.
If the vehicle has been stolen, the owner can
contact the Volvo On Call customer service
center (by phone or via the Volvo On Call app)
or the authorities.
•
•
NOTE
This applies even if the vehicle has been
opened and stolen using the associated
remote key.
After consulting with the authorities, the Volvo
On Call customer service center can deactivate the remote keys to prevent the vehicle
from being started. A deactivated vehicle can
only be started by contacting the Volvo On
Call customer service center and after authorization has been verified using your PIN code.
The Volvo On Call customer service center will
then reactivate the remote keys.
Related information
•
Phone number to the Volvo On Call customer service center (p. 12)
•
Automatic Crash Notification with Volvo
On Call (p. 6)
4 Only
10
where law permits and in cooperation with proper authorities.
•
Emergency assistance with Volvo On Call
(p. 7)
Help during a trip with Volvo On Call (p. 7)
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
Theft notification with Volvo On Call (p. 9)
Customer service via Volvo On Call
Press the ON CALL button for answers on
general customer questions.
The ON CALL button can be used to contact
the Volvo On Call customer service center for
questions concerning vehicle usage. Operators are available for assistance 24 hours a
day.
The Volvo On Call customer service center can
also be reached via the Volvo On Call app or
by phone.
Related information
•
Automatic Crash Notification with Volvo
On Call (p. 6)
•
Emergency assistance with Volvo On Call
(p. 7)
•
•
Help during a trip with Volvo On Call (p. 7)
•
•
Theft notification with Volvo On Call (p. 9)
•
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
Remote Vehicle Immobilizer (RVI) with
Volvo On Call (p. 10)
Phone number to the Volvo On Call customer service center (p. 12)
VOLVO ON CALL
Volvo On Call availability
Volvo On Call abroad
To save the battery, the Volvo On Call system
is programmed to shut down when the vehicle is not used for long periods of time.
Volvo On Call is fully available for 3 days and
then has limited availability for the subsequent
14 days, during which the system connects to
the network once an hour. After a further 17
days, the system is disabled to save the battery. It resumes full availability once the vehicle has been started.
Volvo On Call services may vary when driving
in other countries.
When you push the SOS button, you will
always be connected to the Volvo On Call customer service center for the market in which
the vehicle is currently located. If there is no
Volvo On Call customer service center, the
nearest emergency service center will be contacted.
WARNING
When you press the ON CALL button, you will
always be connected to your home country's
Volvo On Call customer service center.
The system's service only work in areas in
which Volvo On Call's partners have cellular coverage and in markets where Volvo
On Call is available.
However, Volvo On Call services will not be
available in countries without roaming agreements.
Just as with cellular phones, atmospheric
disturbances or areas with fewer transmitters, e.g. sparsely populated rural areas,
can make connection impossible.
For more information, please contact a Volvo
retailer.
Related information
•
Volvo On Call (p. 4)
Related information
•
•
•
Volvo On Call (p. 4)
Backup battery for Volvo On Call (p. 16)
Volvo On Call abroad (p. 11)
11
VOLVO ON CALL
Phone number to the Volvo On Call
customer service center
12
Country
Calling from within the country
Calling from another country
Albania
+385 162 698 40
+385 162 698 40
Australia
1800 186 586
Not applicable
Belgium
02 773 62 22
+32 2 773 62 22
Bosnia/Herzegovina
+385 162 698 40
+385 162 698 40
Brazil
0800 70 775 90
Not applicable
Bulgaria
+359 291 146
+359 291 146
Cyprus
+357 777 724 33
+357 777 724 33
Denmark
070 21 50 53
+45 702 150 53
Estonia
80 07 777
+372 602 23 65
Finland
09 374 77 310
+358 9 374 77 310
France
0810 800 454
+33 1 49 93 72 79
Greece
+30 210 9988 199
+30 210 9988 199
Ireland
01 637 36 50
+353 1 637 36 50
Iceland
+354 515 70 00
+354 515 70 00
Italy
02 266 29 271
+39 02 266 29 271
Canada
855 399 4691
+1 855 399 4691
Kazakhstan
+7 495 212 24 68
+7 495 212 24 68
VOLVO ON CALL
Country
Calling from within the country
Calling from another country
China
400 606 1635A
+86 40 606 1635A
Kosovo
+385 162 698 40
+385 162 698 40
Croatia
+385 162 698 40
+385 162 698 40
Latvia
800 070 77
+371 661 008 21
Lithuania
8 800 100 18
+370 521 650 10
Luxembourg (customer service center located in Belgium)
+32 2 773 62 22
+32 2 773 62 22
Macedonia
+385 162 698 40
+385 162 698 40
Malta
+356 255 925 64
+356 255 925 64
Moldavia
+373 225 789 13
+373 225 789 13
Montenegro
+385 162 698 40
+385 162 698 40
Netherlands
020 851 22 78
+31 20 851 22 78
Norway
800 30 060
+47 22 32 39 50
New Zealand
09 975 1948
+64 9 975 1948
Poland
+48 22 537 43 43
+48 22 537 43 43
Portugal
800 206 670
+351 219 429 107
Puerto Rico
855 399 4691
+1 855 399 4691
Romania
313 200 200
+36 145 844 47
Russia
+7 495 212 24 68
+7 495 212 24 68
Switzerland
044 283 35 70
+41 44 283 35 70
}}
13
VOLVO ON CALL
||
Country
Calling from within the country
Calling from another country
Serbia
+385 162 698 40
+385 162 698 40
Slovakia
+421 258 252 186
+421 258 252 186
Slovenia
+385 162 698 40
+385 162 698 40
Spain
091 325 55 09
+34 91 325 55 09
United Kingdom
0800 587 9848
+44 20 860 39 848
Sweden
020 55 55 66
+46 31 518 335
South Africa
0800 698 6586
Not applicable
Czech Republic
+420 800 050 296
+420 296 787 297
Turkey
444 4 858
+90 212 356 13 17
Germany
089 208 018 747
+49 89 208 018 747
Belarus
+7 495 212 24 68
+7 495 212 24 68
Ukraine
0800 303 555
+380 444 950 078
Hungary
06 80 200 269
+36 1 345 17 75
USA
855 399 4691
+1 855 399 4691
Austria
+43 1 525 03 6244
+43 1 525 03 6244
A
This phone number does not apply for the Information and Concierge Service or Roadside Assistance.
Related information
•
•
14
Volvo On Call (p. 4)
Volvo On Call availability (p. 11)
VOLVO ON CALL
Volvo On Call PIN code
The PIN code is used for security reasons to
verify that a person is authorized to use Volvo
On Call services in a particular vehicle.
The four-digit PIN code is automatically generated by the Volvo On Call customer service
center or an authorized Volvo retailer. The
code is sent to the vehicle owner and is used
to identify persons authorized to use certain
Volvo On Call services.
Using the Volvo On Call PIN code
For security reasons, a Volvo On Call PIN code
is required for the following services:
•
Creating a connection between the Volvo
On Call app and your Volvo.
•
Unlocking your vehicle remotely via the
Volvo On Call customer service center.
•
•
Setting up new app users for your vehicle.
Canceling your Volvo On Call subscription
via the app, e.g. if the vehicle changes
owners.
If you have forgotten or want to
change your PIN code
If the PIN code has been forgotten or needs to
be changed (e.g. when a previously owned
vehicle with Volvo On Call has been purchased), contact
•
•
a retailer or
the Volvo On Call customer service center
using the ON CALL button, the Volvo On
Call app or by calling the hotline phone
number.
•
Buying or selling a vehicle with Volvo On
Call (p. 16)
The new code is sent to the car owner.
If an incorrect PIN code has been
entered in the Volvo On Call app
multiple times
If an incorrect PIN code has been entered
incorrectly 10 times in a row, the account will
be locked. To use the app again, a new PIN
code must be selected and a new app account
created following the same process used to
create the previous app account.
Difference between Volvo ID
password and Volvo On Call PIN code
The Volvo ID password is required to log in to
the Volvo On Call app. The PIN code for Volvo
On Call is the four-digit code used for the
above services. The PIN code shows that the
user is authorized.
Related information
•
•
•
•
Volvo On Call (p. 4)
Getting started with Volvo On Call (p. 5)
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
Comfort and control with the Volvo On
Call app (p. 5)
15
VOLVO ON CALL
Buying or selling a vehicle with
Volvo On Call
If the vehicle changes owners, it is important
to cancel the Volvo On Call service.
Canceling the Volvo On Call service
If the vehicle changes owners, contact a Volvo
retailer to cancel the service. The retailer will
cancel the subscription and delete the service
history. The service can also be canceled using
the Volvo On Call app.
If the vehicle changes owners, it is important
to reset all personal settings and user data in
the vehicle to the original factory defaults. This
is done via the Settings menu in the center
display.
The owner should not change or erase their
Volvo ID when the vehicle is sold. The Volvo ID
is personal. However, vehicle ownership
should be canceled and the link between the
Volvo On Call app and the vehicle deleted.
Change of ownership to another
country
When a vehicle is purchased and imported to
another country, it is important that the owner
visits a retailer in the country in which the
vehicle was purchased. The retailer will then
delete all customer data in their systems. The
owner should then contact a retailer in the
country in which the vehicle is imported for
assistance starting the Volvo On Call service.
16
Starting the Volvo On Call service
Backup battery for Volvo On Call
If you purchase a previously owned vehicle
with Volvo On Call:
If the main battery has no electrical current,
the Volvo On Call backup battery will take
over so that the system can still be used.
The backup battery has a limited lifespan.
When the battery requires servicing or
replacement, a message (Volvo On Call
Service required) is shown in the instrument
panel.
The new owner should contact his/her Volvo
retailer to transfer the remaining time on the
subscription to the new owner. If this has not
already been done, the retailer will delete all of
the previous owner's information. All contact
details must be updated for Volvo On Call to
function and to ensure the previous owner is
no longer authorized to use Volvo On Call services in the vehicle.
The Volvo retailer will inform the new owner of
the status of the vehicle's Volvo On Call subscription. The new owner will receive a personal four-digit PIN code that will be required
for the owner (or another authorized person)
to access certain services. If the owner
doesn't already have a Volvo ID, this will need
to be created so that the Volvo On Call app
can then be linked to the vehicle.
Related information
•
•
•
Comfort and control with the Volvo On
Call app (p. 5)
Volvo On Call PIN code (p. 15)
Phone number to the Volvo On Call customer service center (p. 12)
If the message persists, contact an authorized
Volvo workshop.
Related information
•
Volvo On Call (p. 4)
VOLVO ON CALL
Personal information and Volvo On
Call
Personal information is gathered for use with
the Volvo On Call service.
Volvo Car Corporation is responsible for processing and storing Volvo On Call-related
information. This information is treated
according to legislation and regulations pertaining to data of this type.
Why information is gathered
Personal information is used by Volvo Cars
and its partners to provide and develop the
Volvo On Call service.
What types of personal data are
processed?
The primary types of personal information
gathered for Volvo On Call-related purposes
are:
•
•
Personal information that the customer
provides in connection with the activation
of the Volvo On Call service and during
other contact with Volvo Cars, including
name, address, telephone number, type of
service and the duration of the service.
When information about a specific Volvo
On Call-related event is automatically
transmitted from the vehicle. A message
of this type contains: the vehicle identification number (VIN), time when the service is used, type of service, if airbags have
been triggered, if the seat belt tensioners
have been triggered, current fuel level,
current temperature inside and outside the
vehicle, whether the doors are locked and
windows are closed and the vehicle's last
six locations, including speed and direction.
•
Other information associated with the
owner/driver, such as telephone calls with
people in the vehicle, the customer service
center that provided the service and notes
made by the customer service operator.
Access to my personal information
Corrections and register extracts
Private persons have the right to request corrections of incorrect information and to obtain
an extract showing the personal information
that has been processed. Requests for
extracts from the register must be submitted
in writing and signed by the applicant and
include name, address and customer number.
The request should be posted to:
Volvo Car USA, LLC
Customer Care Center
1 Volvo Drive,
Volvo uses sub-contractors to provide the
service. These subcontractors work on behalf
of Volvo Cars and may only process personal
information to the extent necessary to provide
the service. All sub-contractors are bound by
agreements requiring them to observe strict
confidentiality and to treat personal details in
accordance with applicable legislation.
P.O. Box 914
Deleting personal information
Richmond Hill, Ontario L4B 0B9
The personal details required to provide the
Volvo On Call service are stored during the
subscription period and thereafter for as long
as necessary in order for Volvo Cars to fulfill its
obligations according to legislation and other
regulations. Information generated during
events covered by the Volvo On Call service is
deleted 100 days after an event has occurred.
Phone: 1-800-663-8255
Rockleigh, New Jersey 07647
Phone: 1-800-458-1552
Volvo Car Canada Ltd.
Customer Care Centre
9130 Leslie Street, Suite 101
Consent to gather personal
information
By activating a Volvo On Call subscription in
accordance with the instructions in this document, the user agrees to the collection of
Volvo On Call-related personal information.
}}
17
VOLVO ON CALL
||
Related information
•
18
Volvo On Call (p. 4)
WARNING
California Proposition 65
Operating, servicing and maintaining a passenger vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to
the State of California to cause cancer and
birth defects or other reproductive harm. To
minimize exposure, avoid breathing exhaust,
do not idle the engine except as necessary,
service your vehicle in a well ventilated area
and wear gloves or wash your hands frequently when servicing your vehicle. For
more information go to
www.P65Warnings.ca.gov/passengervehicle.
TP 31724 (English - USA & Canada), AT 1946, MY20, Copyright © 2000-2019 Volvo Car Corporation
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