Plantronics Savi 8200 Office and UC Series User Guide

PLANTRONICS + POLYCOM. NOW TOGETHER AS
Savi 8200 Series
Wireless Headset System
User Guide
Contents
DECT Information 3
DECT Enhanced Security
3
Overview 4
Base and Headset Basics
Accessories 5
4
Hook up your system 6
Desk phone setup details
Position Your Base 7
6
Fit and charge 8
Customize Your Headset 8
Charge Your Headset 8
Talk Time 8
Headset Battery Status 8
Pair your headset 9
Auto Connect Feature
9
Load software 10
Plantronics Hub configurable settings
The basics 11
Headset Controls 11
Power on your headset 11
Make, answer, end calls 11
Change your default phone line
Get a dial tone 12
Adjust volume 12
Mute 12
Transfer mobile audio 12
Audio streaming 12
ANC 12
Optimize audio quality 12
Limit office noise 12
Mini conference call 12
Set up a conference call 12
Change voice prompt language
More Features 14
Base Subscription Button
10
12
13
14
Troubleshooting 16
Headset 16
Desk Phone 17
Mobile 17
Softphone 17
Appendix 19
System Requirements
Support
19
20
2
DECT Information
DECT products should never be used outside the region in which they were originally purchased
and intended to be used.
The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies which vary by
country. DECT 6.0 devices are generally authorized for use in the US/Canada. Use of this DECT
6.0 product in unauthorized countries is a violation of law, may disrupt telecommunications
networks and devices, and can subject you to fines and penalties by regulatory agencies.
DECT Enhanced Security
Plantronics is a member of the DECT Forum and has fully adopted their recommendations for
enhancements to security within all DECT products.
Plantronics DECT-based products now fully incorporate the latest recommendations on Enhanced
Security from the DECT Forum and ETSI. These improvements cover registration, authentication,
authorization and encryption procedures. Plantronics DECT products are now secure against all
the known vulnerabilities that were highlighted by the public announcements of the Chaos
Council in 2009.
Plantronics Savi 8200 Series DECT products have been tested against and passed the DECT
Forum security certification requirements and consequently have been granted 'DECT Forum
security' logo certification.
Plantronics products using the new enhanced version of DECT that includes these security
improvements are marked on the base with the DECT Forum security logo.
3
Overview
Base and Headset Basics
Base
1
2
5
3
6
8 9 10
4
7
11
1 Power jack
2 Handset lifter jack
3 Telephone interface cable jack
4 USB port
5 Desk phone speaking volume
6 Desk phone configuration switch
7 Desk phone listening volume
12 13
14
8 Computer button
9 Mobile phone button
10 Desk phone button
11 Incoming call ringer
12 Bluetooth pairing button/LED
13 Subscription button/LED
14 Charging LED
Headset
1
2
4
5
3
6
1 Volume wheel
2 Call button
3 Mute
4 Headset LED
5 Power button
6 ANC (Active Noise Canceling)
Be safe
Please read the safety guide for important safety, charging, battery and regulatory information
before using your new headset.
4
Accessories
1 Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends a desk
phone call. Enables remote call control with your headset.
2 HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control
with your headset.
5
Hook up your system
Using the diagram, connect your headset system.
Desk phone setup details
Choose a desk phone setup A, B or C and connect cables.
A Desk phone (standard)
USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the
telephone interface cable junction box.
• Finally connect the remaining end of the telephone interface cable into the open handset port
on the desk phone.
NOTE If your phone has a built-in headset port, you should only use the headset port if you will
not be using the HL10 lifter. In this configuration, you must press both the headset button on your
phone and the call control button on the headset to answer or end calls.
6
B Desk phone + EHS cable (sold separately)
See the user guide at plantronics.com/accessories for details.
USE
C Desk phone + HL10 lifter (sold separately)
See the user guide at plantronics.com/accessories for details.
USE
Position Your Base
The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect
position can cause noise and interference problems.
7
Fit and charge
Customize Your Headset
Optimize the comfort and fit of your headset.
1
Adjust the Headband
To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the
earcups so that the foam cushions sit comfortably over the center of your ears.
2
Position the stabilizer T-bar above your ear, if applicable.
Adjust the Boom
For optimum audio, bend the boom so it is approximately two finger widths from the corner of
your mouth.
NOTE For true stereo listening when wearing the boom on the left, adjust the setting in Plantronics
Hub (plantronics.com/software) by going to Settings > Ringtones and Volumes > Wearing preference
for volume control.
Charge Your Headset
Talk Time
Headset Battery Status
Place the headset in the charge cradle. The headset charging LED flashes green when charging the
headset and turns solid green when the headset is fully charged. Charge for at least 20 minutes
prior to the first use. A full charge takes 3 hours.
With a single full charge, the headset provides up to 13 hours of continual talk time in wideband
mode.
There are 3 ways to determine your headset battery status.
• Listen to the voice prompts after powering on the headset
• Hover over the Plantronics Hub system tray icon
• Press the base subscription button; the base Audio buttons light up (solid green is high battery,
flashing green is medium, flashing yellow is low, flashing red is critical).
8
Pair your headset
Auto Connect Feature
1
To pair your base and mobile phone, first power on your headset. Press and hold the Bluetooth
pairing button on the base for 4 seconds until the Bluetooth LED flashes red and blue.
NOTE Your base and headset are automatically paired/subscribed.
2
Go to Bluetooth settings on your mobile phone and select PLT Savi. Once successfully paired, the
Bluetooth LED on the base turns solid blue.
Once you have paired and connected your mobile phone to the base, the base automatically
connects to it when you are in range of your base.
To manually disconnect/connect your mobile phone from the base, press the base Bluetooth
button.
You may customize this feature in Plantronics Hub Settings > Wireless > Auto Connect to Mobile
Phone.
9
Load software
Plantronics Hub for Windows/Mac is an invaluable headset tool.
1
2
Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.
Using Plantronics Hub, manage your headset settings.
• Call control for softphones
• Change headset language
• Update firmware
• Turn features on/off
Plantronics Hub
configurable settings
Feature
Plantronics Hub tab
Answering Call Alert
Audio channel tone
General
Audio sensing
Close conversation limiting
Default phone line
Online indicator
Second incoming call
Headset to PC radio link
Plantronics product improvement program
Software log level
Change language of voice prompts
Brazilian Portugese, Cantonese, Danish, English (UK, US), French, German, Indonesian,
Italian, Japanese, Korean, Mandarin, Norwegian, Russian, Spanish, Swedish and Thai.
Language
Desk phone ringtone
PC ringtone
Ringtone and
Volume
Mobile phone ringtone
Volume level tones
Wearing preference for volume control (stereo audio)
Ring location
Dial tone
Target softphone
Softphones
Media player action on incoming call
Softphones and media players (PLT enabled)
Software settings (Aware for Microsoft)
Sensors and
Presence
Audio quality
Auto connect to mobile phone
Wireless
Bluetooth
Mobile voice commands
Over-the-air subscription
Range
Anti-startle
Noise exposure
Advanced
10
The basics
Headset Controls
1
2
4
5
3
6
1 Volume wheel Rotate volume wheel to adjust volume
2 Call button Press to place, answer, end a call
3 Mute button During a call, press to mute and unmute
4 Headset LED Flashes when in use
5 Power button Toggle on and off
6 ANC (Active Noise Canceling) Toggle on and off
Power on your headset
To turn on the headset, slide the Power button on the bottom of the earcup to reveal green.
Make, answer, end calls
On the top of the base there are three Audio buttons: computer, mobile, desk phone. These
buttons allow you to switch to a different phone line/audio channel.
1
Make a call
Tap an Audio button
on the base.
2
Deskphone only: Manually remove the handset if you don't have an HL10 lifter or EHS cable. You
should hear a dial tone.
TIP If you do not hear a dial tone, open the base side panel and adjust the middle switch (A--G). “A”
works for the majority of desk phones.
3
Dial from your softphone/mobile phone/desk phone.
Answer/end a call
To answer or end a call, tap the Audio button
on the base or tap the headset Call button.
TIP Headset call control for the computer requires Plantronics software and softphone compatibility.
See “Download software.”
1
Answer a second call
While on a call, press the headset Call button for 2 seconds to answer the second call.
This will place the first call on hold.
2
To switch between the calls, press the headset Call button for 2 seconds.
Reject a Mobile Call
To reject an incoming call, hold the base mobile button down for 3 seconds.
11
Change your default
phone line
With the system idle, change your default phone line/audio channel by pressing and holding for 4
seconds the desired base Audio button until it flashes green 4 times. Customizable in Plantronics
Hub also.
Get a dial tone
To open an audio channel or get a dial tone, press the headset Call button for 1 second while the
system is idle; the default base Audio button turns green.
Adjust volume
• Headset volume Fine-tune your headset volume by adjusting the volume wheel.
• Desk phone volume When you are on a desk phone call and your voice is too quiet/loud, adjust
the microphone volume on the side of the base, located behind the access panel. If your caller's
voice is too loud/quiet on a desk phone call, adjust the base volume dial.
• Base ringtone volume Adjust the base ringtone volume on the left side of the base. This ringtone
alerts you if you are not wearing your headset and a call comes in. There are 4 base ringer
settings: off, low, medium and high.
Mute
To mute your headset during on a call, press the headset Mute button. When mute is active, the
base button is red. To unmute, press the headset Call button or the active base Audio button.
Transfer mobile audio
When you answer a call, the audio stays with that device (if you answer with the headset, the
audio stays on the headset; answer with your mobile phone, the audio stays on your mobile).
1
2
Audio streaming
To transfer a mobile call from your headset to your mobile phone, press the base mobile phone
button for 3 seconds. The green LED turns off.
To transfer a mobile call from your mobile phone to your headset, press the base mobile phone
once. The green LED turns on.
To stream audio from your computer or mobile device, first press the computer or mobile base
Audio button and then play the audio. When streaming audio, the base Bluetooth button is purple.
ANC
Active Noise Canceling (ANC) reduces external noise and enhances your music and sound quality.
Your headset ships with ANC on. To turn ANC off, slide the switch away from "ANC."
Optimize audio quality
There are 3 audio modes: wideband stereo (default), wideband (high quality telephony) and
multimedia (high quality listening).
To optimize your audio quality for your activity, with the system idle, press the headset Mute
button for 4 seconds. The base cycles through the modes with each 4 second press. The base
blinks yellow for wideband stereo, green for wideband and red for multimedia mode.
Limit office noise
You can limit the amount of nearby conversation that is transmitted during your calls.
Open Plantronics Hub. Go to Settings > General > Close Conversation Limiting. Changes take
effect with the next call. The default is Standard mode which is optimized for most environments.
Mini conference call
Simultaneously hold the base buttons of any two of the three base buttons until the LEDs become
solid green to combine the audio of any two devices and create a mini conference call.
Set up a conference call
You can set up a conference call with 4 additional headsets.
1
2
Join Savi 8200 headsets automatically
While on a call, place the guest headset into the primary user's charge cradle.
The base subscription LED flashes yellow and green.
The primary user will hear a request "Conference requested." To accept the request, press the
primary user's headset Call button. The base subscription LED turns solid yellow to indicate
12
conference call mode. View conference call status by going to Plantronics Hub About >
Connections > Conferenced headsets.
Join Savi headsets manually
1
While on a call, press the base subscription button.
The base subscription LED flashes yellow and green.
2
For Savi 8200 headsets: Press the guest headset Call button for 4 seconds. Upon release, the
headset LED flashes green and red.
3
For Savi 700 headsets: Press the guest headset volume up button until the headset LED turns on.
4
The primary user will hear a request "Conference requested." To accept the request, press the
primary user's headset Call button. The base subscription LED turns solid yellow to indicate
conference call mode. View conference call status by going to Plantronics Hub About >
Connections > Conferenced headsets.
Exit a conference call
Change voice prompt
language
1
Guest headsets can remain as guests through multiple calls. To remove a guest headset, either
press the guest headset's Call button or dock the primary user's headset in the charge cradle.
1
To change the voice prompt language on your headset, directly connect your headset to your
computer via a USB/USB-C cable (do not dock it in the base cradle).
2
Open Plantronics Hub and go to Settings > Language
You can choose from: Cantonese, Danish, English (UK, US), French, German, Indonesian, Italian,
Japanese, Korean, Mandarin, Norwegian, Russian, Spanish, Swedish and Thai.
13
More Features
Base Subscription Button
The headset and base that came in the box are subscribed (connected) to each other. However, if
you wish to use a new headset or need to restore subscription to your current headset (base
subscription button is red), the units can be subscribed to each other by the following methods.
The subscription button is below the Bluetooth button on the front of the base.
Base Subscription Button LED
Base Subscription LED
Base Status
Flashes green and red
Primary headset subscription mode
Solid green
Primary headset subscribed to base
Solid yellow
Active conference call with guest headsets
Solid red
No headset subscribed
Flashes green 3X, the yellow 2X
Security level changed from enhanced to standard
Set the Range
Changing the range can help with desk phone/PC audio quality, improve user density or restrict
range of users.
You can change the range using the subscription button on the base. With the system idle, press
the subscription and desk phone buttons for 3 seconds. With each 3 second press the desk phone
button will cycle through ranges: green for high range, yellow for medium and red for low.
Setting
Range
High (Default) (green)
up to 350 ft.
Medium (yellow)
up to 150 ft.
Low (red)
up to 50 ft.
You can also adjust the range setting in Plantronics Hub Settings > Wireless. > Range.
Automatic secure subscription
With your system idle, docking a new headset automatically subscribes it to the base, making it
the primary headset. The base subscription LED blinks green/red during subscription mode and
remains green when the new subscription is established.
Manual secure subscription
With your system idle and your headset docked, double press the subscription button on the base.
The subscription light will flash red and green. When the subscription light on the base becomes
solid green, the headset and base are subscribed to one another.
1
2
Manual over-the-air subscription
With your system idle and your headset undocked, double press the subscription button on the
base. The subscription light will flash green and red.
Press the headset Call button for 4 seconds. Upon release, you hear "pairing" and the headset LED
flashes red/green. When the subscription light on the base remains solid green, the headset and
base are subscribed to one another; you hear "pairing successful. Base connected."
14
NOTE If the base subscription LED goes solid red, after flashing red/green, the subscription attempt
has failed and should be repeated.
End Subscription
If the base is in subscription mode and you want to stop the base from searching for a headset,
press the subscription button again. The subscription light will be solid red for four seconds and
then go to its previous state.
Disabling Over-the-Air Subscription
The Savi system ships with the over-the-air headset subscription enabled. In a multi-shift
environment, you may want to disable this mode of subscription.
To disable over-the air subscription, while your system is idle, hold the subscription button and the
base computer button down simultaneously until the base computer button LED flashes (green for
enabled, red for disabled).
You can also adjust the over-the-air subscription setting in Plantronics Hub Settings > Wireless. .
15
Troubleshooting
Headset
My headset is unstable.
When you wear the headset, the microphone should rest as close
to your cheek as possible without touching. The microphone can
be adjusted inward by the pivoting earpiece to optimize the
position of the headset. See Position Your Headset.
Talk time performance is
significantly degraded even after a
full recharge.
Battery is wearing out. Contact us at plantronics.com/support .
I can’t hear a dial tone in the
headset.
Make sure your headset is charged.
Make sure your headset is subscribed to base. See Base
Subscription.
Press the base desk phone button.
Make sure the lifter is lifting the handset high enough to operate
the hookswitch; set to a higher setting if necessary.
Adjust the configuration switch on the base until a dial tone is
heard. The default A works for most phones. See Make a Desk
Phone Call.
Fine tune the listening volume with the headset call control button.
See Adjust Your Headset Volume.
If the volume is still too low, adjust the desk phone listening
volume on the base. See Adjust Your Headset Volume.
I hear static.
Make sure there is at least 12 inches between your base and your
computer, and 6 inches between your base and your telephone. If
adjusting the distance doesn’t help, your headset is going out of
range, move closer to the base. See Position Your Base.
The sound is distorted.
Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 3. See Adjust Your Headset Volume.
If your desk phone has a volume control, lower until the distortion
disappears.
If the distortion is still present, adjust the headset volume control
to lower the headset speaker volume. See Adjust Your Headset
Volume.
Make sure there is 12 inches between your base and your
computer, and 6 inches between your base and your telephone.
See Position Your Base.
I hear echo in the headset.
Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 3. See Adjust Your Headset Volume.
If the audio level is too low in this position, increase the headset
volume. See Adjust Your Headset Volume.
If your speaking volume is too low for your listener in this position,
adjust the position of the headset to make sure the microphone is
as close as possible to your mouth.
Adjust the configuration switch on the base until a dial tone is
heard. The default A works for most phones. See Make a Desk
Phone Call.
16
People I talk to can hear a buzz in
the background.
Move the base further away from your phone. See Position Your
Base.
If the base power supply is plugged into a power strip, plug it into
the wall directly.
Desk Phone
Mobile
The handset lifter is installed but
does not lift the handset.
Be sure the handset lifter power cord is firmly pushed into the
handset lifter jack on the base.
Pairing problems
Ensure the Bluetooth LED on the base flashes red and blue by
pressing the Bluetooth button for four seconds.
Ensure the Bluetooth mobile phone is in search mode.
When an active Bluetooth connection has been made, the base
Bluetooth LED is solid blue.
Softphone
Why doesn’t the base automatically
reconnect with my mobile phone?
Ensure Plantronics Hub software had been installed.
When I dial from my softphone
application, nothing happens.
Ensure your headset is charged.
Adjust the "Auto-connect to mobile phone" in Plantronics Hub
Settings > Wireless. Make sure that "Never" is not selected.
Ensure your headset is subscribed to the base. See Subscribing a
Headset.
Ensure that the Plantronics software is installed. To download, visit
plantronics.com/software.
Ensure that you are using a compatible softphone application. For
a list of compatible softphones, visit plantronics.com/software.
If the Plantronics software is not installed and you do not have a
compatible softphone, you must first press the base computer call
button and then use the softphone interface to place/answer/end
calls.
Ensure that the headset is the default sound device by going to
your Sound Control Panel (Windows) or your Sound System
Preferences (Mac).
Restart your computer.
Speaking and/or listening volume is
too low or too high.
Adjust headset listening volume with volume button.
Adjust listening/speaking volumes in the computer’s sound control
panel/system preferences.
Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an
echo in the headset.
Reduce speaking and/or listening volume on the computer using
your softphone application.
Point microphone towards your chin.
If the distortion is still present, lower the volume on the headset.
I can no longer hear any audio
through my PC Speakers.
For Windows XP systems
17
• Go to Start > Control Panel > Sounds and Audio Devices > Audio >
Sound Playback and change the default setting from your Savi
headset to your PC speakers. Click “OK” to confirm your change.
For Windows Vista and Windows 7 systems
• Go to Start > Control Panel > Sounds > Playback and change the
default setting from your Savi headset to your PC speakers. Click
“OK” to confirm your change.
For Mac OS X
• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select “Internal Speakers” or your speaker
choice.
No audio connection to PC.
Unplug USB and power cables from base. Reconnect power cable
first. Wait for power LED to illuminate, then re-connect USB cable.
Quit and then re-start your PC audio or softphone application.
18
Appendix
System Requirements
Computer
®
®
• Supported Operating Systems: Windows 7, Windows 8, 8.1 and Windows 10; Mac OS X El
Capitan, Mac OS X Sierra, Mac OS X High Serra, Mac OS X 10.11 and Mac OS X 10.13, Mac OS X
Mojave
®
• Processor: 400 MHz Pentium processor or equivalent (Minimum); 1 GHz Pentium processor or
equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard Disk: 280 MB (Minimum); 500 MB or more (Recommended)
Display
• At least 800 x 600, 256 colors
• 1024 x 768 high color, 32-bit (Recommended)
Browser
®
• Internet Explorer V10 or better must be on the user’s system (Required)
™
Google Chrome
19
Support
NEED MORE HELP?
plantronics.com/support
[email protected]
Plantronics, Inc.
Plantronics B.V.
345 Encinal Street
Scorpius 171
Santa Cruz, CA 95060
2132 LR Hoofddorp
United States
Netherlands
© 2019 Plantronics, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth, SIG, Inc. and any use of such marks by
Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.
Patents pending.
212206-06 (10.19)