Petsafe | PWW00-16790 | Quick Start Guide | Petsafe PWW00-16777 Drinkwell® 1 Gallon Pet Fountain Quick Start Guide

Petsafe PWW00-16777 Drinkwell® 1 Gallon Pet Fountain Quick Start Guide
Quick Start Guide
Drinkwell® ½ Gallon Pet Fountain
Drinkwell® 1 Gallon Pet Fountain
Drinkwell® 2 Gallon Pet Fountain
Please read this entire guide before beginning.
You and your pet were made for each other. Our aim is to help you have the best companionship and the most
memorable moments together. Your new pet fountain is designed to entice your pet to stay hydrated and healthy.
We know that safe pets make happy owners. Before getting started, please take a moment to read through the
important safety information. If you have any questions, please don’t hesitate to contact us.
Hereinafter Radio Systems Corporation and any other affiliate or Brand of Radio Systems Corporation may be
referred to collectively as “We” or “Us”.
Explanation of Attention Words and Symbols used in this Product Manual
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not avoided, could result
in death or serious injury.
CAUTION, used with the safety alert symbol, indicates a hazardous situation
which, if not avoided, could result in minor or moderate injury.
CAUTION, used without the safety alert symbol, indicates a hazardous
situation which, if not avoided, could result in harm to your pet.
NOTICE is used to address practices not related to personal injury.
When using electrical appliances, basic safety precautions should always be followed to reduce the risk of fire,
electric shock and/or injury to persons, including the following:
• Read all instructions before using this product.
• To reduce the risk of injury, close supervision is necessary when an appliance is used by or near children.
• To protect against electric shock, do not place electrical power cord or plug in water or other liquids.
• Do not operate any appliance if it has a damaged electrical power cord or plug, or if it is malfunctioning or has
been damaged. Call the Customer Care Center immediately for further instructions.
• To reduce the risk of electric shock, do not place or store an appliance where it can fall or be pulled into a
bathtub or sink.
• Always unplug any appliance when not in use, before putting on or taking off parts and before cleaning.
• Do not use an appliance for anything other than its intended use.
• If the plug of this device gets wet, turn off the electricity to that electrical outlet. Do not attempt
to unplug.
• Examine this appliance after installation. Do not plug into electrical outlet if there is water on the electrical power
cord or plug.
Customer Care Center +1 (800) 732-2677
• Do not allow pets to chew on or swallow any parts. If you are concerned your pet may chew the power cord,
purchase a cord conduit (a hard plastic protector) at any hardware store.
• The plastic fountain parts are BPA-FREE. However, some animals have been known to be sensitive to plastic food
and water containers. If your animal shows signs of an allergic reaction to the plastic, please discontinue use until
you have consulted with your veterinarian.
• The fountain is intended to run continuously (always plugged into an electrical outlet), as long as the water level
is maintained and the fountain is cleaned regularly. Be sure to check the water level regularly to help prevent
damage to the pump, as your pet will drink the water, and some may evaporate.
• Do not attempt repairs on the pump.
• Do not pull on the electrical power cord to remove the plug from the electrical outlet.
• To unplug, grasp the plug, not the electrical power cord.
• To avoid the possibility of the plug or electrical outlet getting wet, the electrical outlet should always be above
the level of the fountain.
• If an extension cord is necessary, an extension cord with a proper rating should be used.
• The electrical use of this appliance is 2.5 watts.
• The use of attachments not recommended or sold by the manufacturer may cause an unsafe condition. Do not
modify the appliance.
• Do not install or store appliance where it will be exposed to weather or temperatures below 40° F.
• Read and observe all important notices listed on the appliance and in the packaging.
• Never wash the filter with soapy water as the soap residue will seep into the filter and cannot be removed. Only
rinse the filter with water.
• Use only PetSafe® Brand authorized replacement filters. If unauthorized filters are used, the warranty may
be voided.
• Do not use outdoors. Do not run dry. For indoor household use only.
In the Box
Foam Filter
Rubber Seal
(attached to the pump)
Filter Housing Base
Filter Housing Top
Carbon Filter
Flow Control Knob
Connector Tube
Side B
Connector Tube
Side A
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Flow Control Knob
Connector Tube Side A
Connector Tube Side B
Filter Housing Top
Carbon Filter
Filter Housing Base
Foam Filter
Rubber Seal
Assemble Pet Fountain
Note: Rinse all fountain components (except for
the adaptor) with warm water before using the
pet fountain. This will remove any residue from the
manufacturing process.
1. Take the pump apart by first removing the blue
faceplate. Use your finger to pull up on the
small tab.
2. Remove the blue teardrop shaped stator by
pulling up on the small lip.
3. Use a fingernail to pull out the impeller,
which is held in place magnetically. Clean
the pump parts with warm water and soap,
then reassemble.
4. Rinse the carbon filter thoroughly under cold
water to remove any loose carbon dust. Insert
the filter into the filter housing with the larger side
facing down.
Customer Care Center +1 (800) 732-2677
5. Insert the filter housing into the hole on top of
the pump.
6. Place the assembled pump and filter housing
into the foam filter with the cord running
above it.
Place the assembled pump, filter housing
and foam filter into the bottom of the bowl
as shown. Press down to engage the suction
cups. Note: Wetting the suction cups will
ease assembly.
8. Once the pump is securely in place, feed
the cord through the hole on the back of the
bowl and out the notch on the bottom of
the bowl.
9. Remove the extra slack from the cord and push
the rubber seal firmly into the hole.
10. Open the connector tube by using the tabs to
pull it apart. Rinse both sides under water.
11. Close the connector tube by aligning the clips
from the bottom and pressing down until it
snaps shut.
12. Insert the connector tube into the hole on the
top of the filter housing as shown.
Customer Care Center +1 (800) 732-2677
13. Attach the tower by aligning it with the raised
notches on the back of the bowl.
14. Insert the flow control knob into the hole on
the top of the tower. Turn the knob clockwise
to maximize the water stream. Turn the knob
counter clockwise to decrease the water stream
or shut it off.
15. Attach the lid to the tower. Pick up the pet
fountain by the bowl and place it in a desired
location. Pour water into the bowl, leaving 1/2
inch of space between the water level and the
rim of the bowl.
16. Make sure the electrical power cord, the
adaptor and your hands are completely dry.
Connect the in-line plug and make sure no
silver is showing, then plug the adaptor into a
standard electrical wall outlet.
NOTE: Never let the water level fall below 1 inch
from the base of the bowl, or your pump might fail.
Pet Fountain Cleaning
NOTE: Replace the carbon filter every 2-4 weeks and replace the foam filter every 1-2 months.
Unplug the fountain and disconnect the in-line plug.
Pick up the pet fountain by the bowl and take it to the sink.
Pour out the water, and then disassemble the pet fountain.
Discard the carbon filter and the foam filter. See steps 1-3 on page 6 for cleaning your pump. Use a solution of
80% water and 20% white vinegar to remove hard water buildup.
5. Wash all other parts with warm water and soap or place in the top rack of the dishwasher.
NOTE: Do not place the adaptor or pump in the dishwasher.
Replacement Parts and Accessories
Replacement parts or accessories for your fountain can be purchased by visiting or by
contacting our Customer Care Center at +1 (800) 732-2677.
Filter subscriptions now available! Get fountain filters automatically and conveniently delivered right to your door
when you need them. Free shipping and 5% discount included. Visit to sign up or call our
Customer Care Center at +1 (800) 732-2677.
Part Descriptions
Replacement Part Number
Drinkwell Carbon Replacement Filters, 4-Pack
Drinkwell Foam Replacement Filters, 2-Pack
Drinkwell Replacement Pump
Drinkwell Replacement Filter Housing
Drinkwell Fountain Cleaning Kit
Customer Care
USA & Canada - Tel: +1 (800) 732-2677
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM (EST)
Customer Care Center +1 (800) 732-2677
Terms of Use and Limitation of Liability
1. Terms of Use
The use of this product is subject to your acceptance without modification of the terms, conditions and notices
contained with this product. Use of this product implies acceptance of all such terms, conditions, and notices.
If you do not wish to accept these terms, conditions, and notices, please return the product, unused, in its
original packaging and at your own cost and risk to the relevant Customer Care location together with proof of
purchase for a full refund.
2. Proper Use
Proper Use includes, without limitation, reviewing the entire Product Manual and any specific safety information
statements. The specific temperament or size/weight of your pet may not be suitable for this product. If you
are unsure whether this product is appropriate for your pet, please consult your veterinarian or certified trainer
prior to use. For products used with pets where training is desired, Radio Systems Corporation recommends that
these training products are not used if your pet is aggressive and accepts no liability for determining suitability in
individual cases.
3. No Unlawful or Prohibited Use
This product is designed for use with pets only. This product is not intended to harm, injure or provoke. Using this
product in a way that is not intended could result in violation of Federal, State or local laws.
4. Limitation of Liability
In no event shall Radio Systems Corporation or any of its associated companies be liable for (i) any direct,
indirect, punitive, incidental, special or consequential damage and/or (ii) any loss or damages whatsoever
arising out of or connected with the use or misuse of this product. The Purchaser assumes all risks and liability
from the use of this product to the fullest extent permissible by law.
5. Modification of Terms and Conditions
Radio Systems Corporation reserves the right to change the terms, conditions and notices governing this
product from time to time. If such changes have been notified to you prior to your use of this product, they shall
be binding on you as if incorporated herein.
One Year Non-Transferrable Limited Warranty
This product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this
product and its terms can be found at
Radio Systems Corporation
10427 PetSafe Way
Knoxville, TN 37932
+1 (800) 732-2677
©2019 Radio Systems Corporation
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