Petsafe | PWW00-16021 | Owner Manual | Petsafe PWW00-16021 Drinkwell® Seascape Pet Fountain Owner Manual

Petsafe PWW00-16021 Drinkwell® Seascape Pet Fountain Owner Manual
Quick Start Guide
Pet Fountain
Please read this entire guide before beginning. For troubleshooting and detailed cleaning instructions,
visit for the full Operating Guide.
Explanation of Attention Words and Symbols used in this guide
WARNING indicates a hazardous situation which, if not avoided, could result
in death or serious injury.
CAUTION, used without the safety alert symbol, indicates a hazardous
situation which, if not avoided, could result in harm to your pet.
NOTICE is used to address safe use practices not related to personal injury.
When using electrical appliances, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and/or injury to persons, including the following:
To reduce the risk of injury, close supervision is necessary when an appliance is used by or near
To protect against electric shock, do not place electrical power cord or plug in water or other
Do not use outdoors. Do not run dry. For indoor household use only.
To unplug, grasp the plug, not the electrical power cord.
Do not operate any appliance if it has a damaged electrical power cord or plug, or if it is
malfunctioning or has been damaged. Call Customer Care immediately for further instructions.
For a portable appliance - To reduce the risk of electric shock, do not place or store an
appliance where it can fall or be pulled into a bathtub or sink.
Always unplug any appliance when not in use, before putting on or taking off parts, and
before cleaning.
Do not use an appliance for anything other than its intended use.
If the plug of this device gets wet, turn off the electricity to that electrical outlet. Do not attempt
to unplug.
Examine this appliance after installation. Do not plug into electrical outlet if there is water on the
electrical power cord or plug.
Do not allow pets to chew on or swallow any parts. If you are concerned about the power cord,
purchase a cord conduit (a hard plastic protector) at any hardware store.
The plastic fountain parts are BPA-FREE. However, some animals have been known to be
sensitive to plastic food and water containers. If your animal shows signs of an allergic reaction
to the plastic, please discontinue use until you have consulted with your veterinarian.
The fountain is intended to run continuously (always plugged into an electrical outlet) as long as
the water level is maintained and the fountain is cleaned regularly. Be sure to check the water
level regularly to help prevent damage to the pump.
Do not attempt repairs on the pump.
To avoid the possibility of the plug or electrical outlet getting wet, the electrical outlet should
always be above the level of the fountain.
If an extension cord is necessary, an extension cord with a proper rating should be used.
Customer Care Center 1-800-732-2677
The electrical use of this appliance is 2.5 watts.
The use of attachments not recommended or sold by the manufacturer may cause an unsafe
condition. Do not modify the appliance.
Do not install or store appliance where it will be exposed to weather or temperatures below 40° F.
Read and observe all important notices listed on the appliance and in the packaging.
Never wash the filter with soapy water as the soap residue will seep into the filter and cannot be
removed. Only rinse the filter with water.
Use only PetSafe® Brand authorized replacement filters. If unauthorized filters are used it may
void the warranty.
Thank you for choosing PetSafe® Brand. You and your pet deserve a companionship that includes
memorable moments and a shared understanding. Our products and training tools enhance the
relationship between pets and their owners. If you have any questions about our products or training
your pet, please visit our website at or contact our Customer Care Center at
To get the most protection out of your warranty, please register your product within 30 days at By registering and keeping your receipt, you will enjoy the product’s full warranty,
and should you ever need to call the Customer Care Center, we will be able to help you faster. Most
importantly, PetSafe Brand will never give or sell your information to anyone. Complete warranty
information is available online at
Rubber Grommet
Foam Filter
Filter Housing
Carbon Filter
Customer Care Center 1-800-732-2677
Assemble Pet Fountain
1. Rinse all fountain components (except for the
adapter) with warm water before using the pet
fountain. This will remove any residue from the
manufacturing process.
2. Take the pump apart by first removing the
faceplate. You may need to use a fingernail to
pry it off.
3. Remove the teardrop shaped stator by pulling up
on the small lip.
4. Use a fingernail to pull out the impeller, which is
held in place magnetically.
5. Clean the pump parts with warm water and soap,
then reassemble.
6. Place the pump into the foam filter with the cord
running above it.
Customer Care Center 1-800-732-2677
7. Adhere the pump to the bowl inside the square
indentation as shown.
8. Feed the cord through the raised post and out the
notch on the base of the bowl.
9. Insert the rubber cap.
10. Fold the top of the rubber cap over the post.
11. Rinse the filter, insert it into the housing and close.
12. Insert the filter housing into the pump.
13. Lower the tower into the bowl. It should seal to the
filter housing.
14. Pick up the pet fountain by the bowl and place it
in a desired location. Pour water into the bowl and
leave a ½ inch of space between the water level
and the rim of the bowl.
15. Make sure the electrical power cord, the adapter
and your hands are completely dry. Connect the
in-line plug and make sure no silver is showing,
then plug the adapter into a standard electrical
wall outlet.
Note: Never let the water level fall below 1 inch
from the base of the bowl or your pump
might fail.
Customer Care Center 1-800-732-2677
Pet Fountain Cleaning
Note: Replace the carbon filter every two to four weeks and replace the foam filter every one to
two months.
1. Unplug the fountain, and disconnect the in-line plug.
2. Pick up the pet fountain by the bowl, and take it to the sink.
3. Lift up the tower, flip it over and remove the rubber grommet.
4. Remove the filter housing from the pump by
pulling up.
5. Open the filter housing, and remove and discard the carbon filter.
6. Hold the pump down, and pour the rest of the water out.
7. Remove the rubber cap from the raised post.
8. Remove the pump, and then pull the cord through the raised post.
9. Remove the foam filter from the pump and discard.
10. Reference page 6 for instructions on cleaning your pump. You can use the motor brush from the
Drinkwell® Cleaning Kit to clean inside the pump. Use a solution of 80% water and 20% white
vinegar to remove hard water buildup.
11. Wash all other parts with warm water and soap, or place in the top rack of the dishwasher.
Note: Do not place the adapter, rubber cap, rubber grommet or pump in the dishwasher.
12. Reference page 6 for assembly instructions.
Replacement Parts and Accessories
Replacement parts or accessories for your fountain can be purchased by visiting
or by contacting our Customer Care Center at 1-800-732-2677.
Filter subscriptions now available! Get fountain filters automatically and
conveniently delivered right to your door when you need them. Free shipping and
5% discount included. Visit to sign up or call our Customer Care
Center at 1-866-738-4379.
Part Description
Replacement Part Number
Drinkwell Carbon Replacement Filters, 4-Pack
Drinkwell Foam Replacement Filters, 2-Pack
Drinkwell Replacement Pump
Drinkwell Replacement Filter Housing
Drinkwell Fountain Cleaning Kit
Customer Care International
USA & Canada - Tel: 800-732-2677 – Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM
Australia - Tel: 1800 786 608 – Monday - Friday 8:30 AM - 5 PM
New Zealand - Tel: 0800 543 054 – Monday - Friday 10:30 AM - 7 PM
Terms of Use and Limitation of Liability
1) Terms of Use: This Product is offered to you conditioned upon your acceptance without modification of the
terms, conditions and notices contained herein. Usage of this Product implies acceptance of all such terms,
conditions, and notices.
2) Proper Use: This Product is designed as a system for automatic dispensing of dry pet food. The specific
temperament of your pet may not work with this Product. If you are unsure whether this is appropriate for your
pet, please consult your veterinarian, certified trainer or contact our Customer Care Center or visit our website
at Proper use includes reviewing the entire Operating Guide for your product and any specific
Caution statements.
3) No Unlawful or Prohibited Use: This Product is designed for use with pets only. This device is not intended
to harm, injure, or provoke. Using this product in a way that is not intended could result in violation of Federal,
State or local laws.
4) Limitation of Liability: In no event shall Radio Systems Corporation be liable for any direct, indirect, punitive,
incidental, special or consequential damages, or any damages whatsoever arising out of or connected with the
use or misuse of this Product. Buyer assumes all risks and liability from the use of this Product.
5) Modification of Terms and Conditions: Radio Systems Corporation reserves the right to change the terms,
conditions and notices under which this Product is offered.
One Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this
Product and its terms can be found at and/ or are available by contacting your local Customer
Care Center.
Radio Systems PetSafe Europe Ltd, 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, Ireland
Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against
Defects, effective January 1, 2012, warranty details of this Product are as follows:
One year Non-Transferrable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”) warrants to the
original retail purchaser, and not any other purchaser or subsequent owner, that its Product, when subject to normal
and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the
purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the Product,
or a gift recipient of a new Product that is unopened and in its original packaging. When serviced by Radio Systems
Customer Service, Radio Systems covers labor and parts for one year of ownership; after the first year, a service or
upgrade charge will apply relative to replacement of the Product with new or refurbished items at Radio Systems’
sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the Radio Systems Product or transfers the property on which the Radio Systems
Product is installed. This Limited Warranty excludes accidental damage due to dog chews; lightning
damage; or neglect, alteration, and misuse. Consumers who purchase products outside of Australia, New
Zealand, or from an unauthorized dealer will need to return the Product to the original place of purchase for any
warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any
other reason outside of these Warranty terms.
Claims Procedure: Any claim made under this Warranty should be made directly to Radio Systems Australia Pty
Ltd Customer Care Centre at:
Radio Systems Australia Pty Ltd PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608 New Zealand Residents: 0800 543 054 Email:
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair
or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care
Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so may delay in the repair or
replacement of the Product.
Customer Care Center 1-800-732-2677
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organize for
a replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement
Product for the return of the faulty Product. The Product must be returned within 7 days of receiving the replacement.
If the Product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required
to return the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty
unit or its components and return to the consumer free of charge provided the Product is within its said warranty
period. This warranty is in addition to other rights and remedies available to you under the law. Radio Systems goods
come with guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800
786 608 (Australia) or 0800 543 054 (New Zealand).
Radio Systems Corporation
10427 PetSafe Way, Knoxville, TN 37932
©2017 Radio Systems Corporation
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