ADTRAN | NetVanta Unified Communications Version 6 | Installation guide | Adtran NetVanta Unified Communications Version 6 Installation Guide

Adtran NetVanta Unified Communications Version 6 Installation Guide
NetVanta Unified Communications
Software Installation Guide
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NetVanta Unified Communications Server
NetVanta Enterprise Communications Server
NetVanta Business Applications Server
Version 6.0
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61950001-19C
December 2014
Trademarks
NetVanta UC Server Software Installation Guide
Trademarks
Any brand names and product names included in this manual are trademarks, registered trademarks, or
trade names of their respective holders.
To the Holder of the Manual
The contents of this manual are current as of the date of publication. ADTRAN reserves the right to change
the contents without prior notice.
In no event will ADTRAN be liable for any special, incidental, or consequential damages or for
commercial losses even if ADTRAN has been advised thereof as a result of issue of this publication.
Software Licensing Agreement
Access to the features of the NetVanta Unified Communications software are restricted by license keys
based on your licensed configuration. Pursuant to the Licensing Agreement, you may: (a) use the server
software on one device only and (b) use the client software on an unlimited number of computers for use
by configured users of the software product. In addition, certain ADTRAN systems may contain additional
conditions for obtaining software upgrades.
Service and Warranty
For information on the service and warranty of ADTRAN products, visit the ADTRAN website at
http://www.adtran.com/support.
901 Explorer Boulevard
P.O. Box 140000
Huntsville, AL 35814-4000
Phone: (256) 963-8000
Copyright © 2014 ADTRAN, Inc.
All Rights Reserved.
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Conventions
Conventions
Notes provide additional useful information.
Cautions signify information that could prevent service interruption or damage to
equipment.
Warnings provide information that could prevent injury or endangerment to human
life.
Below is a list of naming conventions used in this document. The first example shows the naming
convention used for the first occurrence; the second example shows the naming convention used for
subsequent occurences.
Type
Convention Example
Operating System*
Microsoft ® Windows Server ® 2008 operating system version R2 or later
or Windows Server 2008 R2 or later
Server Software
NetVanta Unified Communications Server software or NetVanta UC Server software
NetVanta Unified Communications Live Attendant Server or Live Attendant Server
Client Software
NetVanta Unified Communications Client software or NetVanta UC Client software
NetVanta ucCompanion Desktop Presence or ucCompanion
NetVanta ucCompanion Live Attendant or Live Attendant
NetVanta ucCompanion Soft Phone or Soft Phone
Hardware
Server computer - the computer on which the server software is installed.
Client computer - the computer on which the client software is installed.
NetVanta Unified 
Communication Products
NetVanta Unified Communications Server or NetVanta UC Server
NetVanta Business Communications System or NetVanta BCS
NetVanta Enterprise Communications Server or NetVanta ECS
NetVanta Business Application Server or NetVanta BAS
NetVanta UC Live Attendant Server or Live Attendant Server
* Other operating systems may be mentioned in this document. They will follow a format similar to the one provided.
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Conventions
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NetVanta UC Server Software Installation Guide
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Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Hardware and Software Requirements and Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Preparing the NetVanta UC Server Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Verifying the Operating System and Minimum System Requirements . . . . . . . . . . . . . . . . . 8
Verifying the Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing MAPI Connector for Microsoft Exchange Server Integration . . . . . . . . . . . . . . . . . 9
Disabling Automatic Install Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Disabling the Indexing Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Uninstalling Microsoft SQL Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Backing-up the NetVanta UC Server Database and Phone Configurations . . . . . . . . . . . . 10
Running the Installation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Pre-installation Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
End User License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Service Account Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing Prerequisite Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Live Attendant Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Choosing the Installation Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Ready to Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Installing NetVanta UC Server Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Completing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Restarting NetVanta UC Server Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Restoring the Phone Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
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NetVanta UC Server Software Installation Guide
Introduction
This guide provides the necessary steps to prepare the server computer for installing the NetVanta Unified
Communications (UC) Server software, as well as procedures for installing the NetVanta UC Server
software. All procedures in this document apply NetVanta UC Server, NetVanta Business Application
Server (BAS), and NetVanta Enterprise Communications Server (ECS) products unless otherwise stated. If
a section does not apply to one or more NetVanta UC products, it will be explicitly noted in the section
introduction.
This guide is written for qualified installers who perform applicable hardware and software installations
and configurations at the customer site. It assumes familiarity with general hardware and software
installation procedures.
NetVanta UC Server software is intended to be installed and administered by qualified
service personnel (ADTRAN Technical Support Professional-Unified Communication
Service Solutions (ATSP-UCSS) certified or Special ADTRAN partner).
This guide covers the following topics:
•
Hardware and Software Requirements and Limitations on page 7
•
Preparing the NetVanta UC Server Computer on page 8
•
Running the Installation Wizard on page 10
•
Restarting NetVanta UC Server Services on page 24
•
Restoring the Phone Configurations on page 25
ADTRAN recommends that you perform the steps and procedures in the order they appear in this guide.
If you are running the NetVanta UC Server software installation wizard because you are
performing an upgrade, refer to the appropriate NetVanta Unified Communications
Release Notes to determine if the client software also needs to be upgraded. The release
notes are available online at https://supportforums.adtran.com.
Hardware and Software Requirements and Limitations
Minimum system requirements exist for installing NetVanta UC Server software. Refer to the appropriate
NetVanta Unified Communications Release Notes available online at https://supportforums.adtran.com to
determine the system requirements for the version of NetVanta UC Server software you are installing.
NetVanta UC Server software can only be installed on certain Microsoft® Windows® operating systems.
Refer to the appropriate NetVanta Unified Communications Release Notes available online at
https://supportforums.adtran.com to determine the operating systems compatible with the version of
NetVanta UC Server software you are installing.
NetVanta UC Server software does not support installation using Hyper-V or Server Core on Microsoft
Windows Server® 2008 operating system version R2.
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Only VMware is supported for installations of NetVanta UC Server software in a virtualized environment.
The VMware image should match or exceed the normal specifications of a physical server environment as
stipulated in the system requirements. Refer to the appropriate NetVanta Unified Communications Release
Notes available online at https://supportforums.adtran.com to determine the system requirements for the
version of NetVanta UC Server software you are installing.
If the NetVanta UC Server software is being installed or upgraded in a virtualized
environment (including VMware), a warning will appear indicating that installations of
NetVanta UC Server software in virtualized environments are not supported. However, this
warning can be safely ignored for VMware installations.
The server computer on which the NetVanta UC Server software is installed must have Internet connection
to retrieve some of the prerequisite software components during installation.
NetVanta UC Server software will only function correctly with the version of Microsoft
SQL Server that is provided with the NetVanta UC Server software download. Other
instances of SQL Server cannot be used by NetVanta UC Server software. Consequently,
ADTRAN strongly recommends removing all preexisting instances of Microsoft SQL
Server from the server computer before installing NetVanta UC Server software.
Preparing the NetVanta UC Server Computer
This section provides an overview of the steps that must be executed to prepare the server computer’s
operating environment for the NetVanta UC Server software. This section consists of the following
components:
•
Verifying the Operating System and Minimum System Requirements on page 8
•
Verifying the Internet Connection on page 9
•
Installing MAPI Connector for Microsoft Exchange Server Integration on page 9
•
Disabling Automatic Install Updates on page 9
•
Disabling the Indexing Service on page 9
•
Uninstalling Microsoft SQL Server on page 10
•
Backing-up the NetVanta UC Server Database and Phone Configurations on page 10
Verifying the Operating System and Minimum System Requirements
You must install the NetVanta UC Server software on one of the supported Microsoft operating systems
and use a server computer that meets the minimum requirements for the applications that are to be
deployed. Refer to the appropriate NetVanta Unified Communications Release Notes available online at
https://supportforums.adtran.com to determine the system requirements and compatible operating systems
for the version of NetVanta UC Server software you are installing.
To verify that minimum server operating system, service packs/patches, and hardware requirements are
satisfied as outlined in the applicable NetVanta Unified Communications Release Notes, follow these
steps:
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1. On the task bar, select Start > Settings > Control Panel > System.
2. Verify that the operating system version and service pack level are compatible with the version of
NetVanta UC Server software you are installing.
3. Verify that the central processing unit (CPU) and random-access memory (RAM) meet the
minimum requirements for the version of NetVanta UC Server software you are installing.
Verifying the Internet Connection
A public Internet connection is required to retrieve Windows software components during the NetVanta
UC Server software installation process.
Launch a browser from the server computer to make sure that you are able to connect to the Internet. If you
do not have an Internet connection, make sure there is one established before you proceed with the
installation.
Installing MAPI Connector for Microsoft Exchange Server Integration
Integrating NetVanta UC Server software with Microsoft Exchange™ Server requires a messaging
application programming interface (MAPI) connector (such as Microsoft Ou tlook or Microsoft Exchange
Server MAPI Client and Collaboration Data Objects (Microsoft Exchange MAPI and CDO)) to be
installed on the server computer. The NetVanta UC Server software installation wizard will automatically
detect the presence of a MAPI connector and prompt you to install it during the Install Prerequisites step
if no MAPI connector exist. However, if you know your server computer does not have a compatible
MAPI connector, you can install Microsoft Exchange MAPI and CDO (available for installation online at
www.microsoft.com/download) before beginning the NetVanta UC Server software installation wizard.
Refer to the appropriate NetVanta Unified Communications Release Notes available online at
https://supportforums.adtran.com for a list of compatible MAPI connectors.
Disabling Automatic Install Updates
Although ADTRAN recommends that the server computer accept Microsoft updates, automatic Microsoft
Windows updates should be disabled. Some Microsoft Windows updates require a computer restart which
temporarily disables the server computer. Updates should instead be scheduled as part of a Microsoft
update task to be performed on a regular basis.
Disabling the Windows Search Service
By default, installations of Windows Server 2008 and Windows Server 2012 do not include the Windows
Search service, which is used to improve search speeds on the local system by continually monitoring and
indexing files. If this service has been installed on the system, it should be disabled to improve system
capacity and performance. Failure to disable the Windows Search service will cause reduced system
capacity.
To disable the Windows Search service, follow these steps:
1. Select Start.
2. In the Start search box, type services.msc, and press <ENTER>. Services will open.
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3. In the Services menu, right-click on the Windows Search service and select Properties. The
Properties menu will appear.
4. In the General tab of the Properties menu, use the Startup Type drop-down menu to select
Disabled.
5. Select Apply, then select OK.
Uninstalling Microsoft SQL Server
NetVanta UC Server software only works correctly with the Microsoft SQL Server version that is provided
with the NetVanta UC Server software download. Ensure that any existing installation of Microsoft SQL
Server is completely removed from the server computer prior to installing the NetVanta UC Server
software.
Backing-up the NetVanta UC Server Database and Phone Configurations
If you are upgrading the NetVanta UC Server software from a previous version, it is strongly
recommended that the NetVanta UC Server database is backed up so that the system configuration can be
restored in case the upgrade process is unsuccesful or is aborted. Refer to the NetVanta Unified
Communications Server Planning and Deployment Guide available online at
https://supportforums.adtran.com for more information on database backup procedures.
If you are upgrading the NetVanta UC Server software for the NetVanta Enterprise Communication Server
(ECS) or NetVanta Business Applications Server (BAS) products, you must run the Pre-Update.bat script
before running the NetVanta UC Server software installation wizard to properly upgrade the phone
configuration files. Refer to the appropriate NetVanta Unified Communications Release Notes available
online at https://supportforums.adtran.com for information on running the Pre-Update.bat script.
Running the Installation Wizard
Run the NetVanta UC Server software installation wizard to install the NetVanta UC Server software.
To run the installation wizard, navigate to the folder that contains the NetVanta UC Server software that
you downloaded and double-click CAAutoRun.exe. In the NetVanta Unified Communications CD Menu
window that appears, select the Install Server button.
In order to successfully install NetVanta UC Server software, you must run the installation
wizard from a Windows logon that has local administrator privileges.
The NetVanta UC Server software installation wizard includes the following steps:
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•
Pre-installation Checks on page 11
•
End User License Agreement on page 13
•
Installing Prerequisite Components on page 15
•
Live Attendant Server on page 17
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Choosing the Installation Folder on page 22
•
Ready to Install on page 22
•
Installing NetVanta UC Server Software on page 23
•
Completing the Installation on page 24
For information about running the NetVanta UC Server software installation wizard to
upgrade your application, refer to the NetVanta UC Server Release Notes for your NetVanta
UC Server version available online at https://supportforums.adtran.com.
Pre-installation Checks
When you first open the NetVanta UC Server software installation wizard, the wizard automatically
verifies the server computer’s operating system to ensure that it is supported by NetVanta UC Server
software, checks if the server computer’s system has at least 2000 megabytes (MB) of random access
memory (RAM), and checks whether any previous versions of NetVanta UC Server software or NetVanta
UC Server Presence and Control Components exist on the system.
If the server computer has an operating system supported by the version of NetVanta UC Server software
you are installing, has at least 2000 MB of RAM memory, no previous versions of NetVanta UC Server
software, and no previous versions of ADTRAN NetVanta UC Live Attendant Server are detected, the
installation wizard will display the End User License Agreement (EULA). You must accept the terms in
the EULA to continue with the installation.
If the server computer is running an operating system that is not supported by NetVanta UC Server
software, you will receive the following error message:
You can choose to ignore this warning by selecting the Ignore warning and continue with installation
check box and selecting Next. However, installations on unsupported operating systems should be used for
demonstration purposes only.
If the server computer has less than 2000 MB of RAM, you will receive an error message similar to the one
above. You can choose to ignore this warning by selecting the Ignore warning and continue with
installation check box and selecting Next. However, performance can suffer when NetVanta UC Server
software is installed on computers with less than 2000 MB of RAM.
If the server computer is running a previous version of NetVanta UC Server software, you will receive a
message resembling the following:
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If the server computer is running a previous version of NetVanta UC Server software, you will also be
informed that you are required to run the Pre-Update.bat script prior to continuing with this upgrade
process. This script backs up the content of the NetVanta UC Server’s existing PhoneTypes folder. Refer
to the appropriate NetVanta Unified Communications Release Notes available online at
https://supportforums.adtran.com for information on running the Pre-Update.bat script.
Select Next to upgrade your existing version of UC server.
If the server computer is running the NetVanta UC Server Presence and Control Engine service or the UC
Server Database Access service (from a previous NetVanta UC Live Attendant configuration), you will be
warned that the service(s) will be stopped. After the installation is complete, these services must be
restarted and their startup types must be set to Automatic using Windows Services (refer to Restarting
NetVanta UC Server Services on page 24 for procedures). Select the Ignore warning and continue with
installation check box and select Next to ignore this warning and continue with the installation.
Other warnings may appear. You can choose to ignore them by selecting the Ignore
warning and continue with installation check box; however, this could affect the
performance of the NetVanta UC Server software.
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End User License Agreement
After completing the pre-installation checks, the installation wizard displays the EULA. You must accept
the terms of the EULA before you can install the NetVanta UC Server software. Carefully read the EULA,
and if you accepts the terms and conditions of the agreement, select the I accept the terms in the License
Agreement check box, and select Next. If desired, you can print the EULA by selecting the Print button.
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Service Account Password
If you are upgrading the NetVanta UC Server software from a previous version, you will be prompted to
enter your NetVanta UC Server service account password. Enter the NetVanta UC Server service account
password in the Password field and select Next to proceed to the next step.
The NetVanta UC Server service account is the Windows account associated with the ADTRAN NetVanta
UC Server Application Services service during the Windows Network Integration wizard step of the
NetVanta UC Server configuration wizard.
To determine the NetVanta UC Server service account, follow these steps:
1. Navigate to Start > Control Panel > Administrative Tools > Services. The Services window
appears.
2. Scroll to ADTRAN NetVanta UC Server Application Services. The Log On As column
displays the NetVanta UC Server service account.
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Installing Prerequisite Components
Certain prerequisite components must be installed prior to installing the NetVanta UC Server software. The
installation wizard detects which components are missing from the system and prompts the user
accordingly. After agreeing to the EULA, the installation wizard will install the required prerequisite
components for NetVanta UC server.
Some prerequisite components could require you to agree to an additional EULA. If so, a separate window
will appear containing the component’s EULA. You must accept the EULA before the prerequisite
component is installed.
Not all prerequisites are required on all operating systems. Except where indicated, the
prerequisites are installed automatically by NetVanta UC Server’s installation wizard.
Prerequisite Components for All Systems
•
Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 (Version: equal to
or greater than 08.03.0.8353.000, 2014-03-04 (older versions are not compatible with all
platforms)
This prerequisite is not installed automatically. For information on installing this
prerequisite component, refer to Microsoft Exchange Server MAPI Client and CDO
Prerequisites on page 16.
•
Microsoft .NET Framework 4.0 (download link provided in installer)
•
Microsoft Visual C++ 2005 SP1 Redistributable Package (x86/x64)
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Microsoft Visual C++ 2008 SP1 Redistributable Package (x86/x64)
•
Microsoft Visual C++ 2010 SP1 Redistributable Package (x86/x64)
•
Microsoft SQL Server 2008 Express Edition
•
ADTRAN Software Diagnostic Logging Tools
Additional Prerequisite Components for Windows Server 2008 Systems
•
Windows Server 2008 Roles and Features (a reboot may be required after installation of this
prerequisite component)
Microsoft Exchange Server MAPI Client and CDO Prerequisites
The NetVanta UC Server software installation wizard will automatically detect the presence of a MAPI
connector. If Microsoft Outook is detected, the installation wizard will determine if the Microsoft Outlook
version is compatible with NetVanta UC Server and Microsoft Exchange Server integration. If the version
detected is incompatible, integration will not be possible without removing the incompatible version of
Microsoft Outlook. If neither Microsoft Outlook nor Microsoft Exchange MAPI and CDO is detected, the
installation wizard will prompt you with the following message during the Install Prerequisites step:
Select the Go to Download Page link and download and install a compatible version of Microsoft
Exchange MAPI and CDO. Refer to the appropriate NetVanta Unified Communications Release Notes
available online at https://supportforums.adtran.com for a list of compatible Microsoft Exchange Server
MAPI connectors. Once you have installed the Microsoft Exchange MAPI and CDO, select the Verify
button to validate that a compatible MAPI connector has been installed and continue with the prerequisite
installation process.
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NetVanta UC Server Software Installation Guide
Live Attendant Server
After the NetVanta UC Server software installation wizard has installed the prerequisite components, you
will be prompted to install the ADTRAN NetVanta UC Live Attendant Server Components. Use of the
Live Attendant Server application is optional. However, if you wish to deploy NetVanta ucCompanion
Live Attendant clients, then you must install the Live Attendant Server Components, which consists of the
NetVanta UC Server Presence and Control Engine (PCE) and the Server Interface Module (SIM). The Live
Attendant Server Components interact with NetVanta UC Server software via the computer-supported
telecommunications applications (CSTA) bridge software that is automatically installed as part of the
NetVanta UC Server software. To install the Live Attendant Server Components, select the Install Live
Attendant Server Components checkbox, and select Next. The Live Attendant Server installation wizard
will appear. To continue with the installation without installing the Live Attendant Server Components,
ensure that the Install Live Attendant Server Components checkbox is not checked, and select Next.
If you chose to install the Live Attendant Server Components and there is a previous version of the Live
Attendant Server Components installed, you will recieve the following error message:
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NetVanta UC Server Software Installation Guide
If you recieve this message, you will be unable to install the Live Attendant Server Components on your
server computer using the Live Attendant Server installation wizard. Select OK, and exit the NetVanta UC
Server software installation wizard.
If you are upgrading from NetVanta UC Server version 4.6 or below, you must manually uninstall the
ADTRAN NetVanta UC Server Presence and Control Components from the server computer using Add or
Remove Programs or Programs and Features (depending on the server computer’s operating system).
You will then be able to install the Live Attendant Server Components using the NetVanta UC Server
software installation wizard. Live Attendant busy lamp field (BLF) entries will not be preserved using this
method. For more information on how to preserve BLF entries when upgrading from NetVanta UC Server
version 4.6 or below, refer to the NetVanta Unified Communications Release Notes available online at
https://supportforums.adtran.com.
If you are upgrading from NetVanta UC Server version 5.0, you can manually uninstall the existing
ADTRAN NetVanta UC Live Attendant Server Components from the server computer using Add or
Remove Programs or Programs and Features (depending on the server computer’s operating system)
and install the Live Attendant Server Components using the NetVanta UC Server software installation
wizard. However, you will lose all existing busy lamp field (BLF) entries. To maintain your current BLF
entries, you must follow these steps to upgrade the Live Attendant Server Components:
1. Exit the NetVanta UC Server software installation wizard.
2. Navigate to C:/ > Windows > System32.
3. Double-click cmd.exe to open a command prompt.
4. Enter the following command at the command prompt:
msiexec /i "<software location>\Server\ADTRAN NetVanta ucCompanion Server.msi" 
REINSTALL=ALL REINSTALLMODE=vomus
The <software location> variable is the location of the NetVanta UC Server software installation
media on the sever computer (for example, C:\Users\JSmith\Desktop\5.0.1.7583).
5. The ADTRAN NetVanta UC Live Attendant Server Components setup wizard will open.
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ADTRAN NetVanta UC Live Attendant Server Installation Wizard
If you choose to install the Live Attendant Server Components, the ADTRAN NetVanta UC Live
Attendant Server Components setup wizard will appear. There are several ways in which the Live
Attendant Server system can be installed and configured. To determine which components you should
install on your server computer and how to configure the components, refer to the NetVanta Unified
Communications Server Presence and Control Components Guide available online at
https://supportforums.adtran.com.
To install the Live Attendant Server Components, follow these steps:
1. In the ADTRAN NetVanta UC Live Attendant Server Components Setup Wizard window,
select the Next button. The Live Attendant Server Components EULA will appear.
2. Read the Live Attendant Server Components EULA. You can print the EULA by selecting the
Print button. If you accept the terms of the EULA, select the I accept the terms in the License
Agreement check box and select the Next button. The Live Attendant Server Components
Custom Setup appears. If you do not accept the terms of the EULA, select the Cancel button to
exit the setup wizard.
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3. The Live Attendant Server Components Custom Setup allows you to determine which
components are installed on the server computer. There are several ways in which the Live
Attendant Server system can be installed and configured. To determine which components you
should install on your server computer and how to configure the components, refer to the NetVanta
Unified Communications Server Presence and Control Components Guide available online at
https://supportforums.adtran.com. After selecting the components you want to install on the server
computer, select Next.
4. To confirm your installation settings and begin installing the Live Attendant Server Components
you selected in the previous step, select Install. The Live Attendant Server will install. To review
or change your installation settings, select Back.
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NetVanta UC Server Software Installation Guide
5. After the installation of the Live Attendant Server Components, the screen below appears. Select
the Finish button to exit the setup wizard and continue with the NetVanta UC Server software
installation.
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Choosing the Installation Folder
Next, the NetVanta UC Server software installation wizard will prompt you to choose a folder in which to
install NetVanta UC Server software. By default, the software will be installed in the C:\Program Files
(x86)\ADTRAN\NetVanta UC Server\ or C:\Program Files\ADTRAN\NetVanta UC Server\ directory
(depending on the server computer’s operating system). You can choose to select another directory by
entering the path into the field or by selecting Browse and navigating to the desired folder. Once you have
selected the folder in which to install the UC server software, select Next.
Optional. Enter the desired
path for installing the NetVanta
UC Server software.
Optional. Browse to the
desired folder for installing the
NetVanta UC Server software.
Select Next to begin installing
the NetVanta UC Server
software.
Ready to Install
After you have selected the folder in which to install the NetVanta UC Server software, you must select the
level of detail for diagnostic logs generated during the install process. Select None if you do not want the
installation wizard to generate diagnostic logs, select Brief if you want the.installation wizard to generate
minimal diagnostic logs, and select Verbose if you want the installation wizard to generate detailed
diagnostic logs during the installation. If you choose either Brief or Verbose diagnostic logs, the
installation wizard displays the name of the log file that will be generated in your computer’s TEMP
folder.
Verbose logging should only be used if you are experiencing issues during the installation
or upgrade, as it will greatly slow down the installation process.
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After you have selected the level of diagnostic logging you want the installation wizard to generate during
the installation process, select the Install button to begin installing the NetVanta UC Server software.
Select the desired level of
diagnostic logging.
Select Install to begin
installation.
Installing NetVanta UC Server Software
After selecting the Install button, the installation wizard will begin installing the NetVanta UC Server
software on the server computer. The status of the installation is displayed as the software is installed.
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NetVanta UC Server Software Installation Guide
Completing the Installation
When the installation wizard has completed the NetVanta UC Server software installation process, you will
be notified that the installation has completed and whether any errors occurred during the process. If you
want to start the NetVanta UC Server configuration wizard when you exit the installation wizard, select the
Launch the Server Configuration Wizard on exit check box. Alternatively, you can start the NetVanta
UC Server Configuration Wizard from the Start menu after you have completed this installation wizard.
To exit the installation wizard, select Finish.
Select this check box to
launch the NetVanta UC
Server configuration wizard
upon exiting the installation
wizard.
Select Finish
to exit the
installation
wizard.
Restarting NetVanta UC Server Services
If you are upgrading your NetVanta UC Server software and the following warning (or similar) appeared
during the Pre-Installation Checks step of the NetVanta UC Server software installation wizard, each
service listed in the warning was stopped and set to Manual.
You must restart each service and set the service startup type to Automatic.
To restart a service and set it to Automatic, follow these steps:
1. Navigate to Start > Control Panel > Administrative Tools > Services. The Services window
appears.
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2. Right-click the desired service, and select Properties from the drop-down menu. The service
Properties window will appear.
3. In the General tab, select Automatic using the Startup type drop down menu. This will set the
startup type to Automatic.
4. In the General tab, select the Start button to restart the service.
5. The Service Control dialog box will appear. This dialog box will automatically close once the
service has been started.
6. Once the Service Control dialog box has closed, select the OK button to return to Windows
Services.
Restoring the Phone Configurations
If you are upgrading the NetVanta UC Server software for the NetVanta ECS or NetVanta BAS products,
you must run the Post-Update.bat script after upgrading the NetVanta UC Server software to properly
upgrade the phone configuration files. Refer to the appropriate NetVanta Unified Communications Release
Notes available online at https://supportforums.adtran.com for information on running the
Post-Update.bat script.
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