advertisement
▼
Scroll to page 2
of 88
The IP Endpoint Company SIP Weatherproof Keypad Phone Operations Guide Part #011460 Document Part #931475A for Firmware Version 11.0.1 CyberData Corporation 3 Justin Court Monterey, CA 93940 (831) 373-2601 SIP Weatherproof Keypad Phone Operations Guide 931475A Part # 011460 COPYRIGHT NOTICE: © 2018, CyberData Corporation, ALL RIGHTS RESERVED. This manual and related materials are the copyrighted property of CyberData Corporation. No part of this manual or related materials may be reproduced or transmitted, in any form or by any means (except for internal use by licensed customers), without prior express written permission of CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms. DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by CyberData Corporation, CyberData Corporation makes no representation or warranty, express or implied, including any warranty or merchantability or fitness for any purpose, with respect to this manual or the products, software, firmware, and/or hardware described herein, and CyberData Corporation assumes no liability for damages or claims resulting from any use of this manual or such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make changes, without notice, to this manual and to any such product, software, firmware, and/or hardware. OPEN SOURCE STATEMENT: Certain software components included in CyberData products are subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL) “open source” or “free software” licenses. Some of this Open Source Software may be owned by third parties. Open Source Software is not subject to the terms and conditions of the CyberData COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open Source Software is determined by the terms of the GPL, LGPL, or third party, according to who licenses that software. Software or firmware developed by CyberData that is unrelated to Open Source Software is copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied, modified, reverse-engineered, or otherwise altered without explicit written permission from CyberData Corporation. TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be the trademarks or registered trademarks of their respective owners. Technical Support The IP Endpoint Company The fastest way to get technical support for your VoIP product is to submit a VoIP Technical Support form at the following website: http://support.cyberdata.net/ Phone: (831) 373-2601, Ext. 333 Email: [email protected] Fax: (831) 373-4193 Company and product information is at www.cyberdata.net. CyberData Corporation 931475A Operations Guide Revision Information Revision 931475A, which corresponds to firmware version 11.0.1, was released on May 7, 2018. Browsers Supported The following browsers have been tested against firmware version 11.0.1: Operations Guide • Internet Explorer (version: 10) • Firefox (also called Mozilla Firefox) (version: 33.0) • Chrome (version 48.0.2564.116) • Safari (version: 5.1.7) 931475A CyberData Corporation Pictorial Alert Icons General Alert This pictoral alert indicates a potentially hazardous situation. This alert will be followed by a hazard level heading and more specific information about the hazard. GENERAL ALERT Ground This pictoral alert indicates the Earth grounding connection point. Hazard Levels Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. This is limited to the most extreme situations. Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury. Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury. It may also alert users against unsafe practices. Notice: Indicates a statement of company policy (that is, a safety policy or protection of property). The safety guidelines for the equipment in this manual do not purport to address all the safety issues of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and health practices and determine the applicability of regulatory limitations prior to use. Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 931475A Operations Guide Important Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. 9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. 10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. 11. Only use attachments/accessories specified by the manufacturer. 12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. 13. Prior to installation, consult local building and electrical code requirements. 14. WARNING: The device enclosure is not rated for any AC voltages! Warning Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT Warning The PoE connector is intended for intra-building connections only and does not route to the outside plant. GENERAL ALERT CyberData Corporation 931475A Operations Guide Contents i Chapter 1 Product Overview 1 1.1 How to Identify This Product .................................................................................................... 1 1.2 Typical System Installation ....................................................................................................... 2 1.3 Product Features ..................................................................................................................... 3 1.4 Supported Protocols ................................................................................................................ 4 1.5 Supported SIP Servers ............................................................................................................ 4 1.6 Specifications .......................................................................................................................... 5 1.7 Compliance .............................................................................................................................. 6 1.7.1 CE Testing ..................................................................................................................... 6 1.7.2 FCC Statement .............................................................................................................. 6 Chapter 2 Installing the SIP Weatherproof Keypad Phone 7 2.1 Parts List .................................................................................................................................. 7 2.2 SIP Weatherproof Keypad Phone Components ...................................................................... 8 2.3 Setting up the Device .............................................................................................................. 9 2.3.1 Terminal Block Connections .......................................................................................... 9 2.3.2 Using the On-Board Relay .......................................................................................... 10 2.3.3 SIP Weatherproof Keypad Phone Connectors ............................................................ 12 2.3.4 Wiring .......................................................................................................................... 13 2.3.5 Activity and Link LEDs ................................................................................................. 14 2.3.6 Adjusting the Volume ................................................................................................... 18 2.3.7 Operation ..................................................................................................................... 18 2.3.8 SIP Weatherproof Keypad Phone Web Page Navigation ............................................ 19 2.3.9 Using the Toggle Help Button ...................................................................................... 20 2.3.10 Log in to the Configuration Home Page .................................................................... 22 2.3.11 Configure the Device ................................................................................................. 26 2.3.12 Configure the Network Parameters .......................................................................... 32 2.3.13 Configure the SIP (Session Initiation Protocol) Parameters ...................................... 35 2.3.14 Configure the Audio Configuration Parameters ......................................................... 43 2.3.15 Configure the Events Parameters ............................................................................. 47 2.3.16 Configure the Autoprovisioning Parameters .............................................................. 53 2.4 Upgrade the Firmware and Reboot the SIP Weatherproof Keypad Phone ........................... 65 2.4.1 Downloading the Firmware .......................................................................................... 65 2.4.2 Reboot the Device ....................................................................................................... 67 2.5 Command Interface ............................................................................................................... 68 2.5.1 Command Interface Post Commands ......................................................................... 68 Appendix A Mounting the SIP Weatherproof Keypad Phone 72 A.1 Parts List ............................................................................................................................... 72 A.2 Installation ............................................................................................................................. 73 A.3 Dimensions ........................................................................................................................... 74 A.4 Drilling Holes on the Outside of the Chassis ......................................................................... 75 Appendix B Setting up a TFTP Server 77 B.1 Set up a TFTP Server ........................................................................................................... 77 B.1.1 In a LINUX Environment ............................................................................................. 77 B.1.2 In a Windows Environment ......................................................................................... 77 Appendix C Troubleshooting/Technical Support 78 C.1 Frequently Asked Questions (FAQ) ....................................................................................... 78 C.2 Documentation ...................................................................................................................... 78 C.3 Contact Information ............................................................................................................... 79 C.4 Warranty and RMA Information ............................................................................................. 79 Index Operations Guide 80 931475A CyberData Corporation 1 1 Product Overview 1.1 How to Identify This Product To identify the SIP Weatherproof Keypad Phone, look for a model number label similar to the one shown in Figure 1-1. Confirm the following: • The model number on the label should be 011460. • The serial number on the label should begin with 460. Figure 1-1. Model Number Label www.cyberdata.net SIP Weatherproof Keypad Phone 011460A / 021075M 460000001 CAN ICES-3 (A)/NMB-3(A) 00:20:F7:03:83:CA V11.0.1 This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Serial number begins with 460 Model number Operations Guide 931475A CyberData Corporation Product Overview 2 Typical System Installation 1.2 Typical System Installation The following figures illustrate how the SIP Weatherproof Keypad Phone can be installed as part of a VoIP phone system. Figure 1-2. Typical Installation Generic PoE Switch IP Phone SIP Weatherproof Keypad Phone Operations Guide 931475A IP PBX Server CyberData Corporation Product Overview 3 Product Features 1.3 Product Features The SIP Weatherproof Keypad Phone has the following features: Operations Guide • PoE 802.3af enabled (Power-over-Ethernet) • Water/dust-tight thermoplastic resin enclosure, Type 4X & IP66 • Waterproof connections and stainless steel fittings for longer life • Corrosion protected and powder coated steel faceplate • Heavy duty G Type industrial handset • Spring-loaded door • Vandal resistant armored handset cord with lanyard • Magnetic reed hook switch to reduce parts subject to wear • Surge arrestor to prevent voltage spike damage • Easy support drill guides for top and bottom mount glands • Electronic ringer • Hearing aid compatible • Receiver volume adjustment • Electret noise reducing microphone for clear communication • Supports SRST (Survivable Remote Site Telephony) in a Cisco environment • Network web management and firmware download 931475A CyberData Corporation Product Overview 4 Supported Protocols 1.4 Supported Protocols The SIP Weatherproof Keypad Phone supports the following protocols: • SIP (session initiation protocol) • HTTPS Web-based configuration Provides an intuitive user interface for easy system configuration and verification of SIP Weatherproof Keypad Phone operations. • DHCP Client Dynamically assigns IP addresses in addition to the option to use static addressing. • TFTP Client Facilitates autoprovisioning configuration values on boot • RTP • Audio Encodings PCMU (G.711 mu-law), PCMA (G.711 A-law) G.722, G.722.1 (SIREN7) G.729, G.729J, G.729EV 1.5 Supported SIP Servers The following link contains information on how to configure the device for the supported SIP servers: http://www.cyberdata.net/connecting-to-ip-pbx-servers/ Operations Guide 931475A CyberData Corporation Product Overview 5 Specifications 1.6 Specifications Table 1-1. Specifications Specifications Ethernet I/F 10/100 Mbps Protocol SIP RFC 3261 Compatible Power Input PoE 802.3af compliant or 24 VDC @ 1000mA Regulated Power Supplya On-Board Relay 1A at 30 VDC Environmental Water/Dust Tight Enclosure: Type 4X and IP66 Temperature: -40° to +140° F (-40° to + 60° C) Humidity: 0 - 95% RH Non-Condensing Dust Resistant: Full Gasket Faceplate Storage Temperature -40o C to 70o C (-40o F to 158o F) Storage Altitude Up to 15,000 ft. (4573 m) IP Rating IP66 Payload Types Dimensions G711, A-law and µ-law, G.722 b 11.6 inches [296 mm] Length 7.9 inches [200 mm] Width 16.1 inches [409 mm] Height Weight 11.8 lbs (5.4 kg) Boxed Weight 14.0 lbs (6.3 kg) Compliance CE; EMC Directive – Class A EN 55032 & EN 55024, LV Safety Directive – EN 60950-1, RoHS Compliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant Part Number 011460 a. Contacts 3 and 4 on the terminal block are only for powering the device from a non-PoE +24VDC power source as an alternative to Network PoE power. Use of these contacts for any other purpose will damage the device and void the product warranty. b. Dimensions are measured from the perspective of the product being upright with the front of the product facing you. Operations Guide 931475A CyberData Corporation Product Overview 6 Compliance 1.7 Compliance 1.7.1 CE Testing CE testing has been performed according to EN ISO/IEC 17050 for Emissions, Immunity, and Safety. The Declaration of Conformity can be supplied upon request. 1.7.2 FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Operations Guide 931475A CyberData Corporation 2 Installing the SIP Weatherproof Keypad Phone 2.1 Parts List Table 2-1 illustrates the SIP Weatherproof Keypad Phone parts. Note See Appendix A, "Mounting the SIP Weatherproof Keypad Phone" for physical mounting information. Table 2-1. Parts List Quantity Part Name 1 SIP Weatherproof Keypad Phone Assembly 1 Operations Guide Illustration 1 2 4 5 7 8 9 * 0 # 3 6 Installation Quick Reference Guide 931475A CyberData Corporation 7 Installing the SIP Weatherproof Keypad Phone 8 SIP Weatherproof Keypad Phone Components 2.2 SIP Weatherproof Keypad Phone Components Figure 2-1 shows the components of the SIP Weatherproof Keypad Phone. Figure 2-1. SIP Weatherproof Keypad Phone Components MAGNETIC REED HOOK SWITCH FACEPLATE-14 GA STEEL, SATIN COAT PRIMED AND POWDER COATED HEAVY DUTY HANDSET WITH VOLUME CONTROL 1 2 3 4 5 6 7 8 9 * 0 # HANDSET RETAINERS ARMORED HANDSET CORD THERMOPLASTIC RESIN ENCLOSURE Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 9 Setting up the Device 2.3 Setting up the Device 2.3.1 Terminal Block Connections Figure 2-2 shows the pin connections on the J9 terminal block. This terminal block can accept a wire range from 16 AWG to 24 AWG. Note As an alternative to using PoE power +24 VDC at 1000 mA can be supplied to the terminal block. Caution GENERAL ALERT Equipment Hazard: Contacts 3 and 4 on the terminal block are only for powering the device from a non-PoE +24 VDC power source as an alternative to Network PoE power. Use of these contacts for any other purpose will damage the device and void the product warranty. Figure 2-2. Terminal Block Connections and Alternate Power Input Alternate Power Input: 1 = Normally Open Common 2 = Normally Open Contact 1 2 Relay Contact: (0.5 A at 30 VDC for continuous loads) 3 = +24 VDC @ 1000mA 4 = Power Ground 5 = Ringer + 6 = Ringer - *Contacts 3 and 4 on the terminal block are only for powering the device from a non-PoE +24 VDC power source as an alternative to Network PoE power. Use of these contacts for any other purpose will damage the device and void the product warranty. Operations Guide 931475A WIRE IN Can accept wire range from 16 AWG to 24 AWG CyberData Corporation Installing the SIP Weatherproof Keypad Phone 10 Setting up the Device 2.3.2 Using the On-Board Relay Warning Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: The relay contacts are dry and provided for a normally open and momentarily closed configuration. Neither the alternate power input nor PoE power can be used to drive a door strike. GENERAL ALERT Warning Electrical Hazard: The relay does not support AC powered door strikes. Any use of this relay beyond its normal operating range can cause damage to the product and is not covered under our warranty policy. GENERAL ALERT The SIP Weatherproof Keypad Phone incorporates one on-board relay located on the PCBA, which enables users to control a low current external relay or device (see Figure 2-3). An external relay could control a ringer, strobe light, door lock or any other apparatus. The on board relay is protected by a 1 Amp, non-replaceable fuse. Power switched by the relay should not exceed 0.5 Amps @ 30VDC. The PCBA is not designed to handle AC voltages. Warning Equipment Hazard: The relay circuitry contains a non-replaceable 250VAC 1A fuse. If the fuse blows, the board must be returned to CyberData or an approved service center for repair. GENERAL ALERT The device relay activation time is selectable through the web interface on the Device Configuration Page (see Section 2.3.11, "Configure the Device"). The relay is controlled by DTMF tones generated from the phone to which the VoIP phone is connected; no matter which one initiated the call. The device has a built-in relay that can be activated by a web configurable DTMF string that can be received from a VoIP phone supporting out of band (RFC2833) DTMF as well as a number of other triggering events. See the Device Configuration Page on the web interface for relay settings. This relay can be used to trigger low current devices like LED strobes and security camera input. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 11 Setting up the Device Figure 2-3. Auxiliary Relay Wiring Diagram Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 12 Setting up the Device 2.3.3 SIP Weatherproof Keypad Phone Connectors See Figure 2-4 and Table 2-2 to identify the connectors and functions of the board. Figure 2-4. Connector Locations JAEC 1 1 J12 1 J5 J9 1 1 1 J6 1 1 1 J13 J3 J1 J10 J2 J11 16 1 J8 J7 1 J14 1 1 J4 1 Cat 5/6 ethernet cable Table 2-2. Connector Functions Connector Function J1 PoE Network Connection (RJ-45) J1: STANDARD 8 PIN RJ45 10/100Base-T And power input via Power over Ethernet J2 Hands free Microphone Interface/LED Interface J3 Opto-Isolated Inputs/Outputs J4 JTAG Interface — Factory Only J5 Handset/Reed Switch Interface J6 Speaker Interface J7 Keypad Interface J8 Console Port — Factory Only J9 Terminal Block (see Figure 2-2) — Users Interface J10 LCD Interface — Not Used J11 Handset Volume Control Interface Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 13 Setting up the Device Table 2-2. Connector Functions (continued) Connector Function J12 ISP-DIP/Debug UART — Factory Only JAEC AEC ISP — Factory Only 2.3.4 Wiring See Figure 2-5 for the wiring of the SIP Weatherproof Keypad Phone. Figure 2-5. Wiring1 Relay pins 1and 2 Alternate power pins 3 and 4 Ringer pins 5 nd 6 Handset RX pins 3 and 4 Reed switch 460000001 00:20:F7:03:83:D2 OLD Reset switch Handset RX pins 1 and 2 011460A 021075M V11.0.1 RJ45 connector Handset Volume Control Keypad 1. This figure is just an example, and the information on the board and labels may be different. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 14 Setting up the Device 2.3.5 Activity and Link LEDs 2.3.5.1 Verifying the Network Connectivity and Data Rate When you plug in the Ethernet cable or power supply to the device, the following occurs: • The square, AMBER 100 Mb Link LED above the Ethernet port indicates that the network connection has been established with a 100 Mb connection (see Figure 2-6). • The square, GREEN Link/Activity LED indicates and Ethernet link and blinks when there is network activity (see Figure 2-6). Figure 2-6. Activity and Link LED 100 Mb Link LED Link/Activity Operations Guide J1 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 15 Setting up the Device 2.3.5.2 Reset Test Function Management (RESET) Switch When the device is operational and linked to the network, use the Reset Test Function Management (RESET) switch on the board (see SW1 in Figure 2-7) to announce the device's IP Address and test that the audio is working (see Section 2.3.5.3, "Announcing the IP Address"). During the IP address announcement, you will hear the IP address through the handset receiver. Note You must do these tests prior to final assembly. Figure 2-7. RESET Switch Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 16 Setting up the Device 2.3.5.3 Announcing the IP Address To announce the device’s current IP address: 1. Press and hold for two seconds. 2. Release the RESET switch (see SW1 in Figure 2-8). Note The device will use DHCP to obtain the new IP address (DHCP-assigned address or default to 10.10.10.10 if a DHCP server is not present). Note Pressing and holding the RESET switch for longer than five seconds will restore the device to the factory default settings. Figure 2-8. RESET Switch Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 17 Setting up the Device 2.3.5.4 Restoring the Factory Default Settings When troubleshooting configuration problems, it is sometimes convenient to restore the device to a known state. Note Each SIP Weatherproof Keypad Phone is delivered with factory set default values. To restore the factory default settings: 1. Press and hold the RESET switch (see SW1 in Figure 2-9) until the device announces it is restoring to factory defaults (approximately 5 seconds). 2. Release the RESET switch. Note The device will use DHCP to obtain the new IP address (DHCP-assigned address or default to 10.10.10.10 if a DHCP server is not present). Figure 2-9. RESET Switch Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 18 Setting up the Device 2.3.6 Adjusting the Volume You can adjust the SIP Weatherproof Keypad Phone default handset volume through the volume settings on the Device Configuration Page. The volume can be adjusted in-call by using the buttons on the handset. 2.3.7 Operation Operations Guide • The user will hear a dial tone when the handset is lifted. • Adjust the receiver volume with the switch in the handset. 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 19 Setting up the Device 2.3.8 SIP Weatherproof Keypad Phone Web Page Navigation Table 2-3 shows the navigation buttons that you will see on every SIP Weatherproof Keypad Phone web page. Table 2-3. Web Page Navigation Web Page Item Description Link to the Home page. Link to the Device page. Link to the Network page. Link to go to the SIP page. Link to the Audiofiles page. Link to the Events page. Link to the Autoprovisioning page. Link to the Firmware page. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 20 Setting up the Device 2.3.9 Using the Toggle Help Button The Toggle Help button allows you to see a short description of some of the settings on the webpage. To use the Toggle Help button, do the following: 1. Click on the Toggle Help button that is on the UI webpage. See Figure 2-10 and Figure 2-11. Figure 2-10. Toggle/Help Button 2. You will see a question mark ( ) appear next to each web page item that has been provided with a short description by the Help feature. See Figure 2-11. Figure 2-11. Toggle Help Button and Question Marks Question mark appears next to the web page items Toggle Help button Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 21 Setting up the Device 3. Move the mouse pointer to hover over the question mark ( page item will appear. See Figure 2-12. ), and a short description of the web Figure 2-12. Short Description Provided by the Help Feature Question mark Operations Guide 931475A A short description of the web page item will appear CyberData Corporation Installing the SIP Weatherproof Keypad Phone 22 Setting up the Device 2.3.10 Log in to the Configuration Home Page 1. Open your browser to the SIP Weatherproof Keypad Phone IP address. Note If the network does not have access to a DHCP server, the device will default to an IP address of 10.10.10.10. Note Make sure that the PC is on the same IP network as the SIP Weatherproof Keypad Phone. Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products. CyberData’s VoIP Discovery Utility program is available at the following website address: http://www.cyberdata.net/assets/common/discovery.zip Note The device ships in DHCP mode. To get to the Home page, use the discovery utility to scan for the device on the network and open your browser from there. 2. When prompted, use the following default Web Access Username and Web Access Password to access the Home Page (Figure 2-13): Web Access Username: admin Web Access Password: admin Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 23 Setting up the Device Figure 2-13. Home Page CyberData Industrial VoIP Phone 460100001 v11.0.1 Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 24 Setting up the Device 3. On the Home page, review the setup details and navigation buttons described in Table 2-4. Note The question mark icon ( ) in the following table shows which web page items will be defined after the Toggle Help button is pressed. Table 2-4. Home Page Overview Web Page Item Description Admin Settings Username The username to access the web interface. Enter up to 25 characters. Password The password to access the web interface. Enter up to 25 characters. Confirm Password Confirm the web interface password. Current Status Serial Number Shows the device serial number. Mac Address Shows the device Mac address. Firmware Version Shows the current firmware version. IP Addressing Shows the current IP addressing setting (DHCP or static). IP Address Shows the current IP address. Subnet Mask Shows the current subnet mask address. Default Gateway Shows the current default gateway address. DNS Server 1 Shows the current DNS Server 1 address. DNS Server 2 Shows the current DNS Server 2 address. Handset Volume Shows the Handset volume level. Handset Gain Shows the Handset Gain level. SIP Mode Shows the current status of the SIP mode. Event Reporting Shows the current status of the Event Reporting mode. Nightringer Shows the current status of the Nightringer mode. Primary SIP Server Shows the current status of the Primary SIP Server. Backup Server 1 Shows the current status of Backup Server 1. Backup Server 2 Shows the current status of Backup Server 2. Nightringer Server Shows the current status of Nightringer Server. Import Settings Use this button to select a configuration file to import. After selecting a configuration file, click Import to import the configuration from the selected file. Then, click Save and Reboot to store changes. Export Settings Click Export to export the current configuration to a file. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 25 Setting up the Device Table 2-4. Home Page Overview (continued) Web Page Item Description Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Click on the Toggle Help button to see a short description of some of the web page items. First click on the Toggle Help button, and you will see a question mark ( ) appear next to some of the web page items. Move the mouse pointer to hover over a question mark to see a short description of a specific web page item. Note Operations Guide The user name and password will be saved immediately, but the user will not be prompted to enter them until there is a reboot. It is advisable to restart the web browser after this change. 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 26 Setting up the Device 2.3.11 Configure the Device 1. Click the Device menu button to open the Device page. See Figure 2-14. Figure 2-14. Device Configuration Page CyberData Industrial VoIP Phone Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 27 Setting up the Device 2. On the Device page, you may enter values for the parameters indicated in Table 2-5. Note The question mark icon ( ) in the following table shows which web page items will be defined after the Toggle Help button is pressed. Table 2-5. Device Configuration Parameters Web Page Item Description Volume Settings (0-9) Handset Volume Default volume level of the Handset Speaker (0-9). This is the volume that will be set when a call is established. The volume can be adjusted in-call by using the buttons on the handset Handset Mic Gain The gain level of the Handset Microphone (0-2). Ring Volume Set the ring volume for incoming calls (0-9). Clock Settings Set Time with NTP Server on boot When selected, the time is set with an external NTP server when the device restarts. NTP Server Use this field to set the address (in IPv4 dotted decimal notation or as a canonical name) for the NTP Server. This field can accept canonical names of up to 64 characters in length. Note: The NTP Server setting needs to be restarted to spawn NTP or to change the server. Posix Timezone String See Section 2.3.11.1, "Time Zone Strings" for information about how to use the Posix Timezone String to specify time zone and daylight savings time where applicable. Enter up to 63 characters. Periodically sync time with server When selected, the time is periodically updated with the NTP server at the configured interval below. Time update period (in hours) The time interval after which the device will contact the NTP server to update the time. Enter up to 4 digits. Note: Syncing and changing the Time update period (in hours) setting does not require a reboot for the changes to take effect. Current Time Allows you to input the current time. (6 character limit) Relay Settings Note: None of the Relay Settings require a reboot for the changes to take effect. Activate Relay with DTMF Code Activates the relay when the DTMF Activation Code is entered on the phone during a SIP call with the device. RFC2833 DTMF payload types are supported. Relay Pulse Code DTMF code used to pulse the relay when entered on a phone during a SIP call with the device. Relay will activate for Relay Pulse Duration seconds then deactivate. Activate Relay with DTMF Code must be enabled. Enter up to 25 digits (* and # are supported). Relay Pulse Duration (in seconds) The length of time (in seconds) during which the relay will be activated when the DTMF Relay Activation Code is detected. Enter up to 5 digits. Activate Relay During Ring When selected, the relay will be activated for as long as the device is ringing. When Auto-Answer Incoming Calls is enabled, the device will not ring and this option does nothing. Activate Relay During Night Ring When selected, the relay will be activated as long as the Nightringer extension is ringing. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 28 Setting up the Device Table 2-5. Device Configuration Parameters (continued) Web Page Item Description Pulse Relay During Ring When selected, the relay will pulse as long as the device is ringing. When Auto-Answer Incoming Calls is enabled, the device will not ring and this option does nothing. Activate Relay During Ring must be selected to use this option. Pulse Buzzer During Ring When selected, the buzzer will pulse as long as the device is ringing. When Auto-Answer Incoming Calls is enabled, the device will not ring and this option does nothing. Activate Relay While Call Active When selected, the relay will be activated as long as the SIP call is active. Activate Relay While Off-Hook When selected, the relay will be activated when the handset is off-hook. Misc Settings Device Name Type the device name. Enter up to 25 characters. Disable HTTPS (NOT recommended) Disables the encrypted connection to the webpage. We do not recommend disabling HTTPS for security reasons. Note: This setting requires a reboot for the changes to take effect. Click on the Test Relay button to do a relay test. Click on the Start button to start a button test. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Click on the Toggle Help button to see a short description of some of the web page items. First click on the Toggle Help button, and you will see a question mark ( ) appear next to some of the web page items. Move the mouse pointer to hover over a question mark to see a short description of a specific web page item. Note Operations Guide You must click on the Save button and then the Reboot button for the changes to take effect. 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 29 Setting up the Device 2.3.11.1 Time Zone Strings The posix time zone string tells the internal date and time utilities how to handle daylight savings time for different time zones. Table 2-6 shows some common strings. Table 2-6. Common Time Zone Strings Time Zone Time Zone String US Pacific time PST8PDT,M3.2.0/2:00:00,M11.1.0/2:00:00 US Mountain time MST7MDT,M3.2.0/2:00:00,M11.1.0/2:00:00 US Eastern Time EST5EDT,M3.2.0/2:00:00,M11.1.0/2:00:00 Phoenix Arizona a MST7 US Central Time CST6DST,M3.2.0/2:00:00,M11.1.0/2:00:00 a.Phoenix, Arizona does not use daylight savings time. Table 2-7 shows a breakdown of the parts that constitute the following time zone string: ● CST6DST,M3.2.0/2:00:00,M11.1.0/2:00:00 Table 2-7. Time Zone String Parts Operations Guide Time Zone String Part Meaning CST6CDT The time zone offset from GMT and three character identifiers for the time zone. CST Central Standard Time 6 The (hour) offset from GMT/UTC CDT Central Daylight Time M3.2.0/2:00:00 The date and time when daylight savings begins. M3 The third month (March) .2 The 2nd occurrence of the day (next item) in the month .0 Sunday /2:00:00 Time of day to change M11.1.0/2:00:00 The date and time when daylight savings ends. M11 The eleventh month (November) .1 The 1st occurrence of the day (next item) in the month .0 Sunday /2:00:00 Time of day to change 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 30 Setting up the Device Time Zone String Examples Table 2-8 has some more examples of time zone strings. Table 2-8. Time Zone String Examples Time Zone Tokyo Time Zone String a IST-9 b CET-1MET,M3.5.0/1:00,M10.5.0/1:00 Berlin a.Tokyo does not use daylight savings time. b.For Berlin, daylight savings time starts on the last Sunday in March at 01:00 UTC, and ends on the last Sunday in October at 01:00 UTC, and is one hour ahead of UTC. Time Zone Identifier A user-definable three or four character time zone identifier (such as PST, EDT, IST, MUT, etc) is needed at the beginning of the posix time zone string to properly set the time. However, the specific letters or numbers used for the time zone identifier are not important and can be any three or four letter or number combination that is chosen by the user. However, the time zone identifier cannot be blank. Figure 2-15. Three or Four Character Time Zone Identifier You can also use the following URL when a certain time zone applies daylight savings time: http://www.timeanddate.com/time/dst/2011.html World GMT Table Table 2-9 has information about the GMT time in various time zones. Table 2-9. World GMT Table Operations Guide Time Zone City or Area Zone Crosses GMT-12 Eniwetok GMT-11 Samoa GMT-10 Hawaii GMT-9 Alaska GMT-8 PST, Pacific US GMT-7 MST, Mountain US GMT-6 CST, Central US GMT-5 EST, Eastern US GMT-4 Atlantic, Canada GMT-3 Brazilia, Buenos Aries GMT-2 Mid-Atlantic GMT-1 Cape Verdes GMT Greenwich Mean Time, Dublin GMT+1 Berlin, Rome GMT+2 Israel, Cairo GMT+3 Moscow, Kuwait GMT+4 Abu Dhabi, Muscat 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 31 Setting up the Device Table 2-9. World GMT Table (continued) Operations Guide Time Zone City or Area Zone Crosses GMT+5 Islamabad, Karachi GMT+6 Almaty, Dhaka GMT+7 Bangkok, Jakarta GMT+8 Hong Kong, Beijing GMT+9 Tokyo, Osaka GMT+10 Sydney, Melbourne, Guam GMT+11 Magadan, Soloman Is. GMT+12 Fiji, Wellington, Auckland 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 32 Setting up the Device 2.3.12 Configure the Network Parameters 1. Click the Network menu button to open the Network page (Figure 2-16). Figure 2-16. Network Configuration Page CyberData Industrial VoIP Phone Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 33 Setting up the Device 2. On the Network page, enter values for the parameters indicated in Table 2-10. Note The question mark icon ( ) in the following table shows which web page items will be defined after the Toggle Help button is pressed. Table 2-10. Network Configuration Parameters Web Page Item Description Stored Network Settings Addressing Mode Select either DHCP IP Addressing or Static Addressing by marking the appropriate radio button. DHCP Addressing mode is enabled on default and the device will attempt to resolve network addressing with the local DHCP server upon boot. If DHCP Addressing fails, the device will revert to the last known IP address or the factory default address if no prior DHCP lease was established. See Section 2.3.5.4, "Restoring the Factory Default Settings" for factory default settings. Be sure to click Save and Reboot to store changes when configuring a Static address. Hostname This is the hostname provided by the DHCP server. See the DHCP/ DNS server documentation for more information. Enter up to 64 characters. IP Address Enter the Static IPv4 network address in dotted decimal notation. Subnet Mask Enter the Subnet Mask in dotted decimal notation. Default Gateway Enter the Default Gateway IPv4 address in dotted decimal notation. DNS Server 1 Enter the primary DNS Server IPv4 address in dotted decimal notation. DNS Server 2 Enter the secondary DNS Server IPv4 address in dotted decimal notation. DHCP Timeout in seconds Specify the desired time-out duration (in seconds) that the device will wait for a response from the DHCP server before reverting back to the stored static IP address. The stored static IP address may be the last known IP address or the factory default address if no prior DHCP lease was established. Enter up to 8 characters. A value of -1 will retry forever. VLAN Settings VLAN ID (0-4095) Specify the IEEE 802.1Q VLAN ID number. Enter up to 4 digits. Note: The device supports 802.1Q VLAN tagging support. The switch port connected to the device will need to be in “trunking mode” for the VLAN tags to propagate. Operations Guide VLAN Priority (0-7) Specify the IEEE 802.1p VLAN priority level. Enter 1 digit. A value of 0 may cause the VLAN ID tag to be ignored. Current Network Settings Shows the current network settings. IP Address Shows the current Static IP address. Subnet Mask Shows the current Subnet Mask address. Default Gateway Shows the current Default Gateway address. DNS Server 1 Shows the current DNS Server 1 address. DNS Server 2 Shows the current DNS Server 2 address. 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 34 Setting up the Device Table 2-10. Network Configuration Parameters (continued) Web Page Item Description Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Click on the Toggle Help button to see a short description of some of the web page items. First click on the Toggle Help button, and you will see a question mark ( ) appear next to some of the web page items. Move the mouse pointer to hover over a question mark to see a short description of a specific web page item. Note Operations Guide You must click on the Save button and then the Reboot button for the changes to take effect. 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 35 Setting up the Device 2.3.13 Configure the SIP (Session Initiation Protocol) Parameters 1. Click on the SIP menu button to open the SIP page (Figure 2-17). Figure 2-17. SIP Configuration Page CyberData Industrial VoIP Phone Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 36 Setting up the Device 2. On the SIP page, enter values for the parameters indicated in Table 2-11. Note The question mark icon ( ) in the following table shows which web page items will be defined after the Toggle Help button is pressed. Table 2-11. SIP Configuration Parameters Web Page Item Description SIP Settings Enable SIP Operation When enabled, the device will transmit, receive, and process SIP messages according to the configured SIP settings below. SIP Transport Protocol Choose the transport protocol for SIP signaling. This will affect all extensions, including the Nightringer. Default is UDP. Register with a SIP Server When enabled, the device will attempt to register to the configured SIP Server(s) on this page. To configure the device to send and receive point-to-point SIP calls, enable SIP Operation and disable Register with a SIP Server (see Section 2.3.13.2, "Point-to-Point Configuration"). Use Cisco SRST When enabled, the backup servers are handled according to Cisco SRST (Survivable Remote Site Telephony). It is required for use in clustered Cisco Unified Communications Manager topologies. Primary SIP Server Enter the SIP server address as an IPv4 address in dotted decimal notation or a fully qualified domain name. This parameter also becomes the host portion of the SIP-URI for the device's extension on the primary SIP server. This field can accept entries of up to 255 characters in length. Primary SIP User ID Specify the SIP User ID for the Primary SIP Server. This parameter becomes the user portion of the SIP-URI for the device's extension on the primary SIP server. Enter up to 64 alphanumeric characters. Primary SIP Auth ID Specify the Authenticate ID for the Primary SIP Server. This parameter is required for SIP registration authentication. Enter up to 64 alphanumeric characters. Primary SIP Auth Password Specify the Authenticate Password for the Primary SIP Server. This parameter is required for SIP registration authentication. Enter up to 64 alphanumeric characters. Backup SIP Server 1 Enter the backup SIP server address as an IPv4 address in dotted decimal notation or a fully qualified domain name. This parameter also becomes the host portion of the SIP-URI for the device's extension on the backup SIP server. This field can accept entries of up to 255 characters in length. Backup SIP User ID 1 Specify the SIP User ID for the first backup SIP Server. This parameter becomes the user portion of the SIP-URI for the device's extension on the first backup SIP server. Enter up to 64 alphanumeric characters. Backup SIP Auth ID 1 Specify the Authenticate ID for the first backup SIP server. This parameter is required for SIP registration authentication. Enter up to 64 alphanumeric characters. Backup SIP Auth Password 1 Specify the Authenticate Password for the first backup SIP server. This parameter is required for SIP registration authentication. Enter up to 64 alphanumeric characters. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 37 Setting up the Device Table 2-11. SIP Configuration Parameters (continued) Web Page Item Description Backup SIP Server 2 Enter a second backup SIP server address as an IPv4 address in dotted decimal notation or a fully qualified domain name. This parameter also becomes the host portion of the SIP-URI for the device's extension on the second backup SIP server. This field can accept entries of up to 255 characters in length. Backup SIP User ID 2 Specify the SIP User ID for the second backup SIP Server. This parameter becomes the user portion of the SIP-URI for the device's extension on the second backup SIP server. Enter up to 64 alphanumeric characters. Backup SIP Auth ID 2 Specify the Authenticate ID for the second backup SIP server. This parameter is required for SIP registration authentication. Enter up to 64 alphanumeric characters. Backup SIP Auth Password 2 Specify the Authenticate Password for the second backup SIP server. This parameter is required for SIP registration authentication. Enter up to 64 alphanumeric characters. Remote SIP Port The Remote SIP Port is the port number the device will use as the destination port when sending SIP messages. The default Remote SIP Port is 5060. The supported range is 0-65536. Enter up to 5 digits. Local SIP Port The Local SIP Port is the port number the device will use to receive SIP messages. The default Local SIP Port is 5060. The supported range is 0-65536. Enter up to 5 digits. Outbound Proxy Enter the Outbound Proxy address as an IPv4 address in dotted decimal notation or a fully qualified domain name (FQDN). When an IP address is configured, the device will send all SIP messages to this IP address. When an FQDN is configured, the device will run DNS NAPTR, SRV, and A queries on the FQDN to resolve an IP address to which it will send all SIP messages. This field can accept entries of up to 255 characters in length. Outbound Proxy Port The Outbound Proxy Port is port number used as the destination port when sending SIP messages to the outbound proxy. A value of 0 will default to 5060. The supported range is 0-65536. Enter up to 5 digits. Disable rport Discovery Disabling rport Discovery will prevent the device from including the public WAN IP address and port number in the contact information that is sent to the remote SIP servers. This will generally only need to be enabled when using an SBC or SIP ALG in conjunction with a remote SIP server. Re-registration Interval (in seconds) The SIP Re-registration interval (in seconds) is the SIP Registration lease time, also known as the expiry. The supported range is 30-3600 seconds. Enter up to 4 digits. Unregister on Boot When enabled, the device will send one registration with an expiry of 0 on boot. Keep Alive Period The minimum time in milliseconds between keep-alive packets sent for nat traversal. A value of 0 will disable keep alive packets. Nightringer Settings Enable Nightringer Operations Guide When Nightringer is enabled, the device will attempt to register a second extension with the SIP server. Any calls made to this extension will play a ringtone (corresponds to Night Ring on the Audiofiles page). By design, it is not possible to answer a call to the Nightringer extension. 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 38 Setting up the Device Table 2-11. SIP Configuration Parameters (continued) Web Page Item Description SIP Server Enter the SIP server address as an IPv4 address in dotted decimal notation or a fully qualified domain name. This parameter also becomes the host portion of the SIP-URI for the device's Nightringer extension on the SIP server. This field can accept entries of up to 255 characters in length. Remote SIP Port The Remote SIP Port is the port number the device will use as the destination port when sending SIP messages for the Nightringer extension. The default Remote SIP Port is 5060. The supported range is 0-65536. Enter up to 5 digits. Local SIP Port The Local SIP Port is the port number the device will use to receive SIP messages for the Nightringer extension. This value cannot be the same as the Local SIP Port for the primary extension. The default Local SIP Port is 5061. The supported range is 0-65536. Enter up to 5 digits. Outbound Proxy Enter the Outbound Proxy address as an IPv4 address in dotted decimal notation or a fully qualified domain name (FQDN). When an IP address is configured, the device will send all SIP messages to this IP address for the Nightringer extension. When an FQDN is configured, the device will run DNS NAPTR, SRV, and A queries on the FQDN to resolve an IP address to which it will send all SIP messages for the Nightringer extension. This field can accept entries of up to 255 characters in length. Outbound Proxy Port The Outbound Proxy Port is port number used as the destination port when sending SIP messages to the outbound proxy for the Nightringer extension. A value of 0 will default to 5060. The supported range is 065536. Enter up to 5 digits. User ID Specify the SIP User ID for the SIP server. This parameter becomes the user portion of the SIP-URI for the device's Nightringer extension. Enter up to 64 alphanumeric characters. Authenticate ID Specify the Authenticate ID for the SIP Server. This parameter is required for SIP registration authentication. Enter up to 64 alphanumeric characters. Authenticate Password Specify the Authenticate Password for the SIP Server. This parameter is required for SIP registration authentication. Enter up to 64 alphanumeric characters. Re-registration Interval (in seconds) The SIP Re-registration Interval (in seconds) is the SIP Registration lease time, also known as the expiry. The supported range is 30-3600 seconds. Enter up to 4 digits. Call Disconnection Terminate Call After Delay Automatically terminate an active call after a given delay in seconds. A value of 0 will disable this function. Enter up to 8 digits. Note: This setting does not require a reboot for the changes to take effect. Codec Selection Force Selected Codec When configured, this option will allow you to force the device to negotiate for the selected codec. Otherwise, the device will perform codec negotiation using the default list of supported codecs. Codec Select the desired codec (only one may be chosen). Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 39 Setting up the Device Table 2-11. SIP Configuration Parameters (continued) Web Page Item Description RTP Settings RTP Port (even) Specify the port number used for the RTP stream after establishing a SIP call. This port number must be an even number and defaults to 10500. The supported range is 0-65536. Enter up to 5 digits. Jitter Buffer Specify the size of the jitter buffer (in milliseconds) used for SIP calls. Valid values are 50-1000. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Click on the Toggle Help button to see a short description of some of the web page items. First click on the Toggle Help button, and you will see a question mark ( ) appear next to some of the web page items. Move the mouse pointer to hover over a question mark to see a short description of a specific web page item. Note You must click on the Save button and then the Reboot button for the changes to take effect. Note For specific server configurations, go to the following website address: http://www.cyberdata.net/connecting-to-ip-pbx-servers/ Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 40 Setting up the Device 2.3.13.1 Dial Out Extension Strings and DTMF Tones (using rfc2833) On the SIP Configuration Page, dial out extensions support the addition of comma delimited pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three seconds after a call is first established with a remote device. Subsequent commas will pause for 2 seconds. A pause of one second will be sent after each numerical digit. Table 2-12. Examples of Dial-Out Extension Strings Extension String Resulting Action 302 Dial out extension 302 and establish a call 302,2 Dial out extension 302 and establish a call, wait 3 seconds then send the DTMF tone '2' 302,25,,,4,,1 Dial out extension 302 and establish a call, wait 3 seconds then send the DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note Operations Guide The maximum number of total characters in the dial-out field is 64. 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 41 Setting up the Device 2.3.13.2 Point-to-Point Configuration When the device is set to not register with a SIP server (see Figure 2-18), it is possible to set the device to dial out to a single endpoint. In this case, the dial-out extension should be the IP address of the remote device. The device can also receive Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point Mode. Note Receiving point-to-point SiP calls may not work with all phones. Figure 2-18. SIP Page Set to Point-to-Point Mode CyberData Industrial VoIP Phone Device is set to NOT register with a SiP server Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 42 Setting up the Device 2.3.13.3 Delayed DTMF On the SIP Configuration page the dial out extension supports the addition of comma delimited pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three seconds after a call is first established with a remote device. Subsequent commas will pause for 2 seconds. A pause of one second will be sent after each numerical digit. Table 2-13. Examples of Dial-Out Extension Strings Extension String Resulting Action 302 Dial out extension 302 and establish a call 302,2 Dial out extension 302 and establish a call, wait 3 seconds then send the DTMF tone '2' 302,25,,,4,,1 Dial out extension 302 and establish a call, wait 3 seconds then send the DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note Operations Guide The maximum number of total characters in the dial-out field is 25. 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 43 Setting up the Device 2.3.14 Configure the Audio Configuration Parameters The Audiofiles page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the device. 1. Click on the Audiofiles menu button to open the Audiofiles page (Figure 2-19). Figure 2-19. Audiofiles Configuration Page CyberData Industrial VoIP Phone Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 44 Setting up the Device 2. On the Audiofiles page, enter values for the parameters indicated in Table 2-14. Note The question mark icon ( ) in the following table shows which web page items will be defined after the Toggle Help button is pressed. Table 2-14. Audiofiles Configuration Parameters Web Page Item Description Available Space Shows the space available for the user to save custom audio files if they want to change the message when the door or sensor is triggered. 0-9 The name of the audio configuration option is the same as the spoken audio that plays on the board (24 character limit). '0' corresponds to the spoken word “zero.” '1' corresponds to the spoken word “one.” '2' corresponds to the spoken word “two.” '3' corresponds to the spoken word “three.” '4' corresponds to the spoken word “four.” '5' corresponds to the spoken word “five.” '6' corresponds to the spoken word “six.” '7' corresponds to the spoken word “seven.” '8' corresponds to the spoken word “eight.” '9' corresponds to the spoken word “nine.” Dot Corresponds to the spoken word “dot.” (24 character limit) Your IP Address is Corresponds to the message “Your IP address is...” (24 character limit). Rebooting Corresponds to the spoken word “Rebooting” (24 character limit). Restoring default Corresponds to the message “Restoring default” (24 character limit). Click on the Browse button to navigate to and select an audio file. The Play button will play that audio file. The Delete button will delete any user uploaded audio and restore the stock audio file. The Save button will download a new user audio file to the board once you've selected the file by using the Browse button. The Save button will delete any pre-existing user-uploaded audio files. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 45 Setting up the Device 2.3.14.1 User-created Audio Files User created audio files should be saved in the following format: RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz You can use the free utility Audacity to convert audio files into this format. See Figure 2-20 through Figure 2-22. Figure 2-20. Audacity 1 Figure 2-21. Audacity 2 Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 46 Setting up the Device When you export an audio file with Audacity, save the output as: • WAV (Microsoft) signed 16 bit PCM. Figure 2-22. WAV (Microsoft) signed 16 bit PCM WAV (Microsoft) signed 16 bit PCM Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 47 Setting up the Device 2.3.15 Configure the Events Parameters The Events page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board. 1. Click on the Events menu button to open the Events page (Figure 2-23). Figure 2-23. Event Configuration Page CyberData Industrial VoIP Phone Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 48 Setting up the Device 2. On the Events page, enter values for the parameters indicated in Table 2-15. Note The question mark icon ( ) in the following table shows which web page items will be defined after the Toggle Help button is pressed. Table 2-15. Events Configuration Parameters Web Page Item Description Enable Event Generation The device will send HTTP POST events to the specified remote server and port number whenever a certain action takes place. Select an event type below to generate an HTTP POST event. Note: Selecting Enable Event Generation requires a reboot for the change to take effect. Events Enable Call Start Events When selected, the device will report the start of a SIP call. Enable Call Terminated Events When selected, the device will report the end of a SIP call. Enable Relay Activated Events When selected, the device will report relay activation. Enable Relay Deactivated Events When selected, the device will report relay deactivation. Enable Ring Events When selected, the device will report when it starts ringing upon an incoming SIP call. A Ring Event will not be generated when AutoAnswer Incoming Calls is enabled on the Device page. Enable Night Ring Events When selected, the device will report when it starts ringing upon an incoming SIP call to the Nightringer extension. As a reminder, the Nightringer extension always rings upon an incoming SIP call and it is not possible to alter this behavior. Enable Power On Events When selected, the device will report when it boots. Enable 60 Second Heartbeat Events When enabled, the device will report a Heartbeat event every 60 seconds. SIP registration is not required to generate Heartbeat events. Check All Note Uncheck All Click on Uncheck All to de-select all of the events on the page. Event Server Note: Changing an Event Server setting requires a reboot for the changes to take effect. Server IP Address The IPv4 address of the event server in dotted decimal notation. Server Port Specify the event server port number. The supported range is 065536. Enter up to 5 digits. Server URL Generally, the destination URL is the name of the application that receives the events and the string in the HTTP POST command. It can be a script used to parse and process the HTTP POST events. Enter up to 127 characters. Click on Check All to select all of the events on the page. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 49 Setting up the Device Table 2-15. Events Configuration Parameters(continued) Web Page Item Description Click on the Toggle Help button to see a short description of some of the web page items. First click on the Toggle Help button, and you will see a question mark ( ) appear next to some of the web page items. Move the mouse pointer to hover over a question mark to see a short description of a specific web page item. Operations Guide Note You must click on the Save button for the changes to take effect. Note Selecting particular events, Check All, or Uncheck All does not require a reboot for the changes to take effect. 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 50 Setting up the Device 2.3.15.1 Example Packets for Events The server and port are used to point to the listening server and the 'Remote Event Server URL' is the destination URL (typically the script running on the remote server that's used to parse and process the POST events). Note The XML is URL-encoded before transmission so the following examples are not completely accurate. Here are example packets for every event: POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>POWERON</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 199 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>HEARTBEAT</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 196 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>BUTTON</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 201 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_ACTIVE</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 51 Setting up the Device User-Agent: CyberData/1.0.0 Content-Length: 205 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_TERMINATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RINGING</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>MULTICAST_START</event> <index>8</index> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 233 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>MULTICAST_STOP</event> <index>8</index> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RELAY_ACTIVATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 52 Setting up the Device User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RELAY_DEACTIVATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>NIGHTRINGING</event> </cyberdata> Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 53 Setting up the Device 2.3.16 Configure the Autoprovisioning Parameters Autoprovisioning can be used to automatically configure your device. The autoprovisioning file is an xml file with the device configuration. Values found in this file will override values stored in on-board memory. Note By default, the device will try to set up its configuration with autoprovisioning. 1. Click the Autoprov menu button to open the Autoprovisioning page. See Figure 2-24. Figure 2-24. Autoprovisioning Page CyberData Industrial VoIP Phone Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 54 Setting up the Device 2. On the Autoprovisioning page, you may enter values for the parameters indicated in Table 216. Note The question mark icon ( ) in the following table shows which web page items will be defined after the Toggle Help button is pressed. Table 2-16. Autoprovisioning Configuration Parameters Web Page Item Description Disable Autoprovisioning Prevent the device from automatically trying to download a configuration file. See Section 2.3.16.1, "Autoprovisioning" for more information. Autoprovisioning Server Enter the IPv4 address of the provisioning server in dotted decimal notation. Autoprovisioning Filename The autoprovisioning filename is the configuration filename. The default autoprovisioning filename is in the format of <mac address>.xml. Supported filename extensions are .txt, and .xml. The current filename is denoted by an asterisk at the bottom of the Autoprovisioning Page. Enter up to 256 characters. A file may have any name with an xml extension. If a file name is entered, the device will look for the specified file name, and only that file. Use tftp The device will use TFTP (instead of http) to download autoprovisioning files. Username The username used to authenticate with an autoprovisioning server. Leave this field blank to disable authentication. Password The password used to authenticate with an autoprovisioning server. Leave this field blank to disable authentication. Autoprovisioning Autoupdate (in minutes) The reoccurring time (in minutes) the device will wait before checking for new autoprovisioning files. Enter up to 6 digits. A value of 0 will disable this option. Note: To use the auto update options, enable the Set Time with NTP Server on boot setting on the Device Configuration Page page (see Table 2-5). Autoprovision at time (HHMMSS) The time of day the device will check for a new autoprovisioning file. The time must be 6 characters in length and in HHMMSS format. An empty value will disable this option. Note: To use the auto update options, enable the Set Time with NTP Server on boot setting on the Device Configuration Page page (see Table 2-5). Autoprovision when idle (in minutes > 10) The idle time (in minutes greater than 10) after which the device will check for a new autoprovisioning file. Enter up to 6 digits. A value of 0 will disable this option. Note: To use the auto update options, enable the Set Time with NTP Server on boot setting on the Device Configuration Page page (see Table 2-5). Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 55 Setting up the Device Table 2-16. Autoprovisioning Configuration Parameters (continued) Web Page Item Description Click on the Reboot button to reboot the system. Click on the Toggle Help button to see a short description of some of the web page items. First click on the Toggle Help button, and you will see a question mark ( ) appear next to some of the web page items. Move the mouse pointer to hover over a question mark to see a short description of a specific web page item. Press the Download Template button to create an autoprovisioning file for the device. See Section 2.3.16.3, "Download Template Button" Autoprovisioning log Note The autoprovisioning log provides information about the latest autoprovisioning attempt (i.e. dhcp options and server accessed and files parsed or not found). You must click on the Save button and then the Reboot button for the changes to take effect. 2.3.16.1 Autoprovisioning On boot, the device will look for an autoprovisioning server configured on the Autoprovisioning Page or specified as a DHCP option. When it finds a server, it will try to download the following (in order of preference): 1. The file configured on the autoprovisioning page. 2. A file named according to it's mac address (for example: 0020f7350058.xml). 3. The file 000000cd.xml The file can be hosted using a standard web server (like apache, IIS, or nginx), and the device can download over SSL. The file server can be an ipv4 address in dotted decimal notation or a fully qualified domain name. By default, the device will get its autoprovisioning server from the DHCP options. See Section 2.3.16.2, "Sample dhcpd.conf" for an example of how to configure dhcpd to offer autoprovisioning server addresses. If multiple options are set, the device will attempt to download autoprovisioning files from every server. The DHCP option determines the protocol used to download the autoprovisioning file. The device looks for DHCP options in the following order: 1. Option 43 - a FQDN or an IP address to an http server 2. Option 72 - an IP address to an http server 3. Option 150 - an IP address to a tftp server 4. Option 66 - an IP address to a tftp server or if the entry starts with 'http', a FQDN to a http server. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 56 Setting up the Device You can download an autoprovisioning template file from the Autoprovisioning Page using the Download Template button (see Table 2-16). This file contains every configuration option that can be set on the board. Autoprovisioning files can contain the whole configuration or a subset of this file. The first autoprovisioning file can also contain links to other autoprovisioning files. The <MiscSettings> section contains some examples of additional autoprovisioning files: <MiscSettings> <DeviceName>CyberData VoIP Device</DeviceName> <!-<AutoprovFile>common.xml</AutoprovFile>--> <!-<AutoprovFile>sip_reg[macaddress].xml</AutoprovFile>--> <!-<AutoprovFile>audio[macaddress]</AutoprovFile>--> <!-<AutoprovFile>device[macaddress].xml</AutoprovFile>--> </MiscSettings> After downloading the first autoprovisioning file, the device will step through up to twenty additional <AutoprovFile> entries and try to download these files from the same server. When the device finds a filename with the string [macaddress], it will replace this string with the mac address. As an example, the user has configured option 43 on their DHCP server to “http://example.com,” and on their server, they have a file named 0020f7123456.xml (the same as the mac address of the device). Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 57 Setting up the Device The file 0020f7123456.xml contains: <?xml version="1.0" encoding="utf-8" ?> <specific> <MiscSettings> <DeviceName>Newname</DeviceName> <AutoprovFile>common.xml</AutoprovFile> <AutoprovFile>sip_reg[macaddress].xml</AutoprovFile> <AutoprovFile>audio[macaddress]</AutoprovFile> <AutoprovFile>device.xml</AutoprovFile> </MiscSettings> </specific> 1. The device will first set it's name to 'Newname'. 2. It will try to download http://example.com/common.xml. 3. It will try to download http://example.com/sip_reg0020f7123456.xml. 4. It will try to download http://example.com/audio0020f7123456. 5. It will try to download http://example.com/device.xml. The device is reconfigured every time it downloads a new file so if two files configure the same option the last one will be the one that is saved. It is possible to autoprovision autoprovisioning values (for example, to disable autoprovisioning or to configure a time to check for new files). Checking for New The device will always check for an autoprovisioning files on boot but it can be configured to also Autoprovisioning check after a periodic delay, when idle, or at a specified time. When one of these options is set, the Files after Boot device will download its autoprovisioning files again, and if it finds any differences from the files it downloaded on boot, it will force a reboot and reconfigure. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 58 Setting up the Device The Autoprovisioning Filename The autoprovisioning filename can contain a file, a file path, or a directory. Table 2-17. Autoprovisioning File Name Autoprovisioning Filename Autoprovisioning Server File Downloaded config.xml 10.0.1.3 10.0.1.3/config.xml /path/to/config.xml 10.0.1.3 10.0.1.3/path/to/config.xml subdirectory/path/ 10.0.1.3 10.0.1.3/subdirectory/path/0020f7020002.xml TFTP options may not support subdirectories. If a directory is set in the filename field, firmware and audio files will also be downloaded from this subdirectory. If the filename ends with a forward slash “/,” the device will treat it as a subdirectory. For example: The autoprovisioning server is set to “https://www.example.com” The autoprovisioning filename is set to “cyberdata/” On boot, the device will try to download: https://www.example.com/cyberdata/0020f7123456.xml ...and if this fails: https://www.example.com/cyberdata/000000cd.xml Audio files and firmware files will also add “cyberdata” to the URL before downloading. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 59 Setting up the Device Autoprovisioning <FirmwareSettings> Firmware Updates <FirmwareFile>505-uImage-ceilingspeaker</FirmwareFile> <FirmwareServer>10.0.1.3</FirmwareServer> <OutdoorIntercom30>firmware_file_v9.3.0</OutdoorIntercom30> <OutdoorIntercom31>firmware_file_v10.3.0</OutdoorIntercom31> <CallButton31>firmware_file_v10.3.0</CallButton31> </FirmwareSettings> In the <FirmwareSettings> section, the <FirmwareServer> element can be used to specify a different server for hosting firmware files. When this element is not available, the device will try to download the file from the autoprovisioning server. The device will use the filename to determine when to autoprovision firmware updates. The default configuration is blank, so the first time you set a value in your autoprovisioning file, it may force a firmware update even if the firmware version has not changed. The <FirmwareFile> name can contain path elements (i.e. /path/to/firmware/10.3.0-uImage[device_file_name]). The device also supports product strings for downloading firmware. If the <FirmwareFile> option is not set, the device will look for its particular product string for a firmware filename. In this way, a generic autoprovisioning file can specify unique firmware for a range of products. The list of valid product strings: <ProductString>CallButton31</ProductString> <ProductString>EmergencyIntercom31</ProductString> <ProductString>EmergencyIntercom31SW</ProductString> <ProductString>IndoorIntercom31</ProductString> <ProductString>IndoorIntercom31SW</ProductString> <ProductString>IndoorKeypad31</ProductString> <ProductString>IndoorKeypad31SW</ProductString> <ProductString>OfficeRinger31</ProductString> <ProductString>OfficeRinger31SW</ProductString> <ProductString>OutdoorIntercom31</ProductString> <ProductString>OutdoorIntercom31SW</ProductString> <ProductString>OutdoorKeypad31</ProductString> <ProductString>OutdoorKeypad31SW</ProductString> <ProductString>Strobe31</ProductString> <ProductString>Strobe31SW</ProductString> Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 60 Setting up the Device Autoprovisioning Example 1 Here's a simple example using four autoprovisioning files to configure two devices: We boot up two devices with mac addresses 00:20:f7:02:00:01 and 00:20:f7:02:00:02 (Device1 and Device2). The devices are set to use DHCP and that server provides an autoprovisioning server address with option 43. The address is “https://autoprovtest.server.net.” The files on this server are as follows: 000000cd.xml <MiscSettings> <DeviceName>CyberData Autoprovisioned</DeviceName> <AutoprovFile>sip_common.xml</AutoprovFile> <AutoprovFile>sip_[macaddress].xml</AutoprovFile> </MiscSettings> sip_common.xml <SIPSettings> <SIPServer>10.0.0.253</SIPServer> <RemoteSIPPort>5060</RemoteSIPPort> </SIPSettings> sip_0020f7020001.xml <SIPSettings> <SIPUserID>198</SIPUserID> <SIPAuthPassword>ext198</SIPAuthPassword> <DialoutExtension0>204</DialoutExtension0> </SIPSettings> sip_0020f7020002.xml <SIPSettings> <SIPUserID>500</SIPUserID> <SIPAuthPassword>ext500</SIPAuthPassword> <DialoutExtension0>555</DialoutExtension0> </SIPSettings> On boot, Device1 tries to fetch the file 0020f7023614.xml from “https://autoprovtest.server.net”. This file is not available, so device1 then tries to fetch the file 000000cd.xml. This file exists, and Device1 parses the three elements. 1. Device1 changes its device name to CyberData Autoprovisioned. 2. Device1 finds an AutoprovFile element containing the filename sip_common.xml. The device downloads sip_common.xml from “https://autoprovtest.server.net,” and imports this configuration, setting the sip server to 10.0.0.253 and the remote port to 5060.3. 3. Device1 finds another AutoprovFile element containing the filename sip_[macaddress].xml. The device replaces the [macaddress] with its own mac address value creating sip_0020f7020001.xml, downloads this file from “https://autoprovtest.server.net,” and imports this configuration. This sets the user ID to 198, the password to ext198, and the dialout extension to 204. Device1 is now finished with autoprovisioning. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 61 Setting up the Device Device2 goes through the same steps by setting its device name to CyberData Autoprovisioned, its SIP server to 10.0.0.253, and its port to 5060. When Device2 “sees” sip_[macaddress].xml, Device2 replaces it with its own mac address and downloads sip_0020f7020002.xml from “https:// autoprovtest.server.net.” Device2 sets the SIP User ID to 500, the password to ext500, and the dialout extension to 555. Autoprovisioning Example 2 Here is another example of setting up your autoprovisioning files: We boot up two devices with mac addresses 00:20:f7:02:00:01 and 00:20:f7:02:00:02 (Device1 and Device2) and boot them on a network with a DHCP server configured with an autoprovisioning server at 10.0.1.3 on option 150. Our TFTP server has three files: 0020f7020001.xml <MiscSettings> <AutoprovFile>common_settings.xml</AutoprovFile> </MiscSettings> <SIPSettings> <SIPUserID>198</SIPUserID> <SIPAuthPassword>ext198</SIPAuthPassword> <DialoutExtension0>204</DialoutExtension0> </SIPSettings> 0020f7020002.xml <MiscSettings> <AutoprovFile>common_settings.xml</AutoprovFile> </MiscSettings> <SIPSettings> <SIPUserID>500</SIPUserID> <SIPAuthPassword>ext500</SIPAuthPassword> <DialoutExtension0>555</DialoutExtension0> </SIPSettings> common_settings.xml <MiscSettings> <DeviceName>CyberData Autoprovisioned</DeviceName> </MiscSettings> <SIPSettings> <SIPServer>10.0.0.253</SIPServer> <RemoteSIPPort>5060</RemoteSIPPort> </SIPSettings> 1. On boot, Device1 downloads 0020f7020001.xml from 10.0.1.3 and imports these values. The SIP User ID is 198, the password is ext198, and the dialout extension is 204. 2. Device1 then gets the filename common_settings.xml from the AutoprovFile element and downloads this file from the TFTP server at 10.0.1.3. and imports these settings. The device name is set to CyberData Autoprovisioned, the SIP server is set to 10.0.0.253, and the port is set to 5060. Device2 does the same except it downloads 0020f7020002.xml on boot and imports these values instead. The Sip User ID is 500, password is ext500, and dialout extension is 555. Device2 then downloads the common_settings.xml file and imports those values. The device name is set to CyberData Autoprovisioned, the SIP server is set to 10.0.0.253, and the port is set to 5060. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 62 Setting up the Device XML Files XML files can contain <AutoprovFile> elements. If multiple DHCP options are specified, the device will try to download autoprovisioning files from each in turn. The device will only look for <AutoprovFile> elements in the first file downloaded from each server. You can specify up to 20 <AutoprovFile> elements in the first autoprovisioning file. There are numerous ways to change an element of the configuration(xml) file. Using sip ext as an example, the extension can be changed: Within the device-specific xml, i.e. [macaddress].xml, via the AutoprovFile element:<SIPSettings>/ <SIPExt> From the device specific xml, a pointer to a sip_common file From the device specific xml, a pointer to the device specific sip_[macaddress].xml From the common file, a pointer to sip_common.xml From the common file, a pointer to the device specific (sip_[macaddress].xml) Autoprovisioned Audio Files Audio files are stored in non-volatile memory and an autoprovisioned audio file will only have to be downloaded once for each device. Loading many audio files to the device from the web page could cause it to appear unresponsive. If this happens, wait until the transfer is complete and then refresh the page. The device uses the file name to determine when to download a new audio file. This means that if you used autoprovisioning to upload a file and then changed the contents of this file at the TFTP server, the device will not recognize that the file has changed (because the file name is the same). Since audio files are stored in non-volatile memory, if autoprovisioning is disabled after they have been loaded to the board, the audio file settings will not change. You can force a change to the audio files on the board by clicking Restore Default on the Audio Configuration page or by changing the autoprovisioning file with “default” set as the file name. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 63 Setting up the Device 2.3.16.2 Sample dhcpd.conf # # Sample configuration file for ISC dhcpd for Debian # ddns-update-style none; option domain-name "voiplab"; option domain-name-servers 10.0.0.252; option option-150 code 150 = ip-address; option ntp-servers north-america.pool.ntp.org; option space VendorInfo; option VendorInfo.text code 10 = { text }; authoritative; log-facility local7; subnet 10.0.0.0 netmask 255.0.0.0 { max-lease-time 3600; default-lease-time 3600; option routers option subnet-mask 10.0.0.1; 255.0.0.0; option domain-name option domain-name-servers "voiplab"; 10.0.0.252; option time-offset -8; # Pacific Standard Time # option www-server 99.99.99.99; # # option tftp-server-name option tftp-server-name "10.0.1.52"; "http://test.cyberdata.net"; # OPTION 66 # OPTION 66 # option option-150 10.0.0.252; # OPTION 150 # These two lines are needed for option 43 # vendor-option-space VendorInfo; # option VendorInfo.text "http://test.cyberdata.net"; # OPTION 72 # OPTION 43 # OPTION 43 range 10.10.0.1 10.10.2.1; } Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 64 Setting up the Device 2.3.16.3 Download Template Button The Download Template button allows the user to generate, download, edit, and then store an autoprovisioning template on the server that serves the autoprovisioning files for devices. To generate an autoprovisioning template directly from the device, complete the following steps: 1. On the Autoprovisioning page, click on the Download Template button. 2. You will see a window prompting you to save a configuration file (.xml) to a location on your computer (Figure 2-25). The configuration file is the basis for the default configuration settings for your unit). 3. Choose a location to save the configuration file and click on OK. See Figure 2-25. Figure 2-25. Configuration File 4. At this point, you can open and edit the autoprovisioning template to change the configuration settings in the template for the unit. 5. You can then upload the autoprovisioning file to a TFTP or HTTP server where the file can be loaded onto other devices. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 65 Setting up the Device 2.4 Upgrade the Firmware and Reboot the SIP Weatherproof Keypad Phone Caution Equipment Hazard: Devices with a serial number that begins with 460xxxxxx can only run firmware versions 10.0.0 or later. GENERAL ALERT 2.4.1 Downloading the Firmware To download the firmware to your computer: 1. Download the latest firmware file from the Downloads tab at the following webpage: http://www.cyberdata.net/voip/011460/ 2. Unzip the firmware version file. This file may contain the following: • Firmware file • Release notes 3. Log in to the SIP Weatherproof Keypad Phone home page as instructed in Section 2.3.10, "Log in to the Configuration Home Page". 4. Click on the Firmware menu button to open the Firmware page. See Figure 2-26. Caution GENERAL ALERT Equipment Hazard: CyberData strongly recommends that you first reboot the device before attempting to upgrade the firmware of the device. See Section 2.4.2, "Reboot the Device". Figure 2-26. Firmware Page CyberData Industrial VoIP Phone v11.0.1 5. Click on the Browse button, and then navigate to the location of the firmware file. 6. Select the firmware file. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 66 Setting up the Device 7. Click on the Upload button. Note Do not reboot the device after clicking on the Upload button. Note This starts the upgrade process. Once the SIP Weatherproof Keypad Phone has uploaded the file, the Uploading Firmware countdown page appears, indicating that the firmware is being written to flash. The SIP Weatherproof Keypad Phone will automatically reboot when the upload is complete. When the countdown finishes, the Firmware page will refresh. The uploaded firmware filename should be displayed in the system configuration (indicating a successful upload and reboot). Caution Equipment Hazard: Restore the factory defaults after upgrading the firmware. See Section 2.4.2, "Reboot the Device". GENERAL ALERT 8. Table 2-18 shows the web page items on the Firmware page. Table 2-18. Firmware Parameters Web Page Item Description Current Firmware Version Shows the current firmware version. Use the Browse button to navigate to the location of the firmware file that you want to upload. Click on the Upload button to automatically upload the selected firmware and reboot the system. Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 67 Setting up the Device 2.4.2 Reboot the Device To reboot a SIP Weatherproof Keypad Phone, log in to the web page as instructed in Section 2.3.10, "Log in to the Configuration Home Page". 1. Click on the Reboot button on the Home page (Figure 2-27). A normal restart will occur. Figure 2-27. Home Page CyberData Industrial VoIP Phone 460100001 v11.0.1 Reboot button Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 68 Setting up the Device 2.5 Command Interface Some functions on the device can be activated using simple POST commands to the web interface. The examples in Table 2-19 use the free unix utility, wget commands. However, any program that can send HTTP POST commands to the device should work. 2.5.1 Command Interface Post Commands Note These commands require an authenticated session (a valid username and password to work). Table 2-19. Command Interface Post Commands Device Action HTTP Post Commanda Trigger relay (for configured delay) wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ command.cgi" --post-data "test_relay=yes" Place call to extension (example: extension 130) wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ command.cgi" --post-data "call=130" Place point-to-point callb (example: IP phone address = 10.0.3.72) wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ command.cgi" --post-data "call=10.0.3.72" Terminate active call wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ command.cgi" --post-data "terminate=yes" Force reboot wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ command.cgi" --post-data "reboot=yes" Test Audio button wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ command.cgi" --post-data "test_audio=yes" Announce IP address wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ command.cgi" --post-data "speak_ip_address=yes" Play the "0" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_0=yes" Play the "1" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_1=yes" Play the "2" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_2=yes" Play the "3" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_3=yes" Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 69 Setting up the Device Table 2-19. Command Interface Post Commands (continued) Device Action HTTP Post Commanda Play the "4" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_4=yes" Play the "5" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_5=yes" Play the "6" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_6=yes" Play the "7" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_7=yes" Play the "8" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_8=yes" Play the "9" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_9=yes" Play the "Dot" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_d=yes" Play the "Audio Test" audio file (from Audio Config) wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_audiotest=yes" Play the "Page Tone" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_pagetone=yes" Play the "Your IP Address Is" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_youripaddressis=yes" Play the "Rebooting" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_rebooting=yes" Play the "Restoring Default" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_restoringdefault=yes" Play the "Ringback tone" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_ringback=yes" Play the "Ring tone" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_ringtone=yes" Play the "Intrusion Sensor Triggered" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_intrusionsensortriggered=yes" Play the "Door Ajar" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_doorajar=yes" Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 70 Setting up the Device Table 2-19. Command Interface Post Commands (continued) Device Action HTTP Post Commanda Play the "Night Ring" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "play_nightring=yes" Delete the "0" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_0=yes" Delete the "1" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_1=yes" Delete the "2" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_2=yes" Delete the "3" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_3=yes" Delete the "4" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_4=yes" Delete the "5" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_5=yes" Delete the "6" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_6=yes" Delete the "7" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_7=yes" Delete the "8" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_8=yes" Delete the "9" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_9=yes" Delete the "Audio Test" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_audiotest=yes" Delete the "Page Tone" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_pagetone=yes" Delete the "Your IP Address Is" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_youripaddressis=yes" Delete the "Rebooting" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_rebooting=yes" Delete the "Restoring Default" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_restoringdefault=yes" Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone 71 Setting up the Device Table 2-19. Command Interface Post Commands (continued) Device Action HTTP Post Commanda Delete the "Ringback tone" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_ringback=yes" Delete the "Ring tone" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_ringtone=yes" Delete the "Intrusion Sensor Triggered" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_intrusionsensortriggered=yes" Delete the "Door Ajar" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_doorajar=yes" Delete the "Night Ring" audio file wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ audiofiles.cgi" --post-data "delete_nightring=yes" Trigger the Door Sensor Test (Sensor Config page) wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ sensor.cgi" --post-data "doortest=yes" Trigger the Intrusion Sensor Test (Sensor Config page) wget --user admin --password admin --auth-no-challenge --nocheck-certificate --quiet -O /dev/null "https://10.0.3.71/cgi-bin/ sensor.cgi" --post-data "intrusiontest=yes" a.Type and enter all of each http POST command on one line. b. Must be in point-to-point mode see Section 2.3.13.2, "Point-to-Point Configuration" Operations Guide 931475A CyberData Corporation Appendix A: Mounting the SIP Weatherproof Keypad Phone 72 A.1 Parts List Table A-1 illustrates the SIP Weatherproof Keypad Phone parts. Table A-1. Parts List Quantity Part Name 1 SIP Weatherproof Keypad Phone Assembly Illustration Door 1 Faceplate Installation Quick Reference Guide Operations Guide 931475A CyberData Corporation Mounting the SIP Weatherproof Keypad Phone 73 Installation A.2 Installation Follow all appropriate electrical codes and use only approved electrical fittings for the installation. 1. Determine if power to operate the device will be provided via the Ethernet or if external power will be required. If external power is required, install an Auxiliary Power Supply or the equivalent. See the Section 2.3.1, "Terminal Block Connections" section. 2. To maintain Ingress Protection / NEMA ratings, use appropriately rated hardware and waterproofing techniques. 3. Choose a wall location that is free of obstructions and permits space for conduit runs. 4. Ensure mounting can support 11 lbs. (4.99kg) and any additional foreseeable load. If using an auxiliary power supply, ensure it is unplugged during installation to avoid the danger of an accidental shock or circuit damage. 5. Remove the faceplate (see Section A.1, "Parts List") while drilling access holes. 6. Separate the faceplate from the housing by removing the two temporary, factory installed screws. 7. Use the provided template to locate and drill holes for mounting screws. (see Section A.4, "Drilling Holes on the Outside of the Chassis" for suggested locations to route conduit. Remove the faceplate (see Section A.1, "Parts List") while drilling access holes. 8. Bring the Network cable into the enclosure through the conduit entrance and plug into the RJ-45 connector on the PCBA. 9. If using an alternate power supply connect the supply to the terminal block J9. Before doing so determine if power is supplied over the Ethernet cable. See Section 2.3.1, "Terminal Block Connections". 10. Connect the on-board relay if utilized. See the Operations Guide for details. 11. Ensure all connections are secure. 12. Determine that the device is properly connected by pressing the RESET switch to announce the IP address (see Section 2.3.5.2, "Reset Test Function Management (RESET) Switch"). LEDs on the RJ45 connector indicate network connection and activity. See the Operations Guide for LED details. 13. Install all mounting screw to secure faceplate to back box. 14. Set up and configure if changes are required to the default settings. 15. Test the unit by calling to and from another device, preferably a VoIP device. See the Operations Guide for LED details. Operations Guide 931475A CyberData Corporation Mounting the SIP Weatherproof Keypad Phone 74 Dimensions A.3 Dimensions Figure A-1. Dimensions [200mm] 7.9” 7.9" [200 mm] [296mm] 11.6”11.6"[296 mm] [203mm] 8.0” 8.00" [202 mm] Operations Guide [356mm] 14.0”14.00" [356 mm] [409mm] 16.1”16.1" [409 mm] 0.41” [ Ø0.41" 10.4[Ø10.4mm] mm] 931475A CyberData Corporation Mounting the SIP Weatherproof Keypad Phone 75 Drilling Holes on the Outside of the Chassis A.4 Drilling Holes on the Outside of the Chassis See Figure A-2 through Figure A-4 for the dot locations on the outside of the chassis where the drill bit can be placed as a guide for the cutout. Note The size of the hole depends on the installer’s conduit size and location is based on the routing. Figure A-2. Back of Chassis—Can be used for routing cable Operations Guide 931475A CyberData Corporation Mounting the SIP Weatherproof Keypad Phone 76 Drilling Holes on the Outside of the Chassis Figure A-3. Bottom of Chassis Figure A-4. Top of Chassis Operations Guide 931475A CyberData Corporation 77 Appendix B: Setting up a TFTP Server B.1 Set up a TFTP Server Autoprovisioning requires a TFTP server for hosting the configuration file. B.1.1 In a LINUX Environment To set up a TFTP server on LINUX: 1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that directory. 2. Run the following command where /tftpboot/ is the path to the directory you created in Step 1: the directory that contains the files to be uploaded. For example: in.tftpd -l -s /tftpboot/your_directory_name B.1.2 In a Windows Environment You can find several options online for setting up a Windows TFTP server. This example explains how to use the Solarwinds freeware TFTP server, which you can download from the following website address: http://www.cyberdata.net/assets/common/Solarwinds.zip To set up a TFTP server on Windows: 1. Install and start the software. 2. Select File/Configure/Security tab/Transmit Only. 3. Make a note of the default directory name, and then move the firmware files to be uploaded to that directory. Operations Guide 931475A CyberData Corporation 78 Appendix C: Troubleshooting/Technical Support C.1 Frequently Asked Questions (FAQ) To see a list of frequently asked questions for your product, click on the FAQs tab at the following webpage: http://www.cyberdata.net/voip/011460/ C.2 Documentation The documentation for this product is released in an English language version only. To download PDF copies of CyberData product documentation, click on the Downloads tab at the following webpage: http://www.cyberdata.net/voip/011460/ Operations Guide 931475A CyberData Corporation Troubleshooting/Technical Support 79 Contact Information C.3 Contact Information Contact CyberData Corporation 3 Justin Court Monterey, CA 93940 USA www.CyberData.net Phone: 800-CYBERDATA (800-292-3732) Fax: 831-373-4193 Sales Sales 831-373-2601, Extension 334 Technical Support The fastest way to get technical support for your VoIP product is to submit a VoIP Technical Support form at the following website: http://support.cyberdata.net/ The Support Form initiates a ticket which CyberData uses for tracking customer requests. Most importantly, the Support Form tells us which PBX system and software version that you are using, the make and model of the switch, and other important information. This information is essential for troubleshooting. Please also include as much detail as possible in the Comments section of the Support Form. Phone: (831) 373-2601, Extension 333 C.4 Warranty and RMA Information The most recent warranty and RMA information is available at the following website address: http://support.cyberdata.net/ Operations Guide 931475A CyberData Corporation 80 Index A D activity LED 14 address, configuration login 22 alternative power input 5 audio configuration 43 audio configuration page 43 audio encodings 4 audio files, user-created 45 autoprovision at time (HHMMSS) 54 autoprovision when idle (in minutes > 10) 54 autoprovisioning 55 download template button 55 setting up a TFTP server 77 autoprovisioning autoupdate (in minutes) 54 autoprovisioning configuration 53, 54 autoprovisioning filename 54 autoprovisioning server (IP Address) 54 auxiliary relay wiring diagram 11 default web login username and password 22 default gateway 33 default login address 22 default settings 17, 80 device configuration 26 device configuration parameters 54 the device configuration page 53 device configuration page 26 device configuration parameters 27 device configuration password changing for web configuration access 26 DHCP Client 4 dial out extension strings 40 dial-out extension strings 42 dimensions 5, 74 unit dimensions—front and side view 74 discovery utility program 22 DNS server 33 download autoprovisioning template button 55 DTMF tones 40, 42 DTMF tones (using rfc2833) 40 B backup SIP server 1 36 backup SIP server 2 36 backup SIP servers, SIP server backups 36 E enable night ring events 48 ethernet I/F 5 event configuration enable night ring events 48 expiration time for SIP server lease 37, 38 export settings 24 C changing the web access password 26 Cisco SRST 36 command interface 68 commands 68 configurable parameters 27, 33 configuration audio 43 network 32 SIP 35 configuration home page 22 configuration page configurable parameters 27, 33 contact information 79 contact information for CyberData 79 current network settings 33 CyberData contact information 79 Operations Guide F factory default settings 17 firmware where to get the latest firmware 65 G get autoprovisioning template 55 GMT table 30 GMT time 30 931475A CyberData Corporation Index 81 H P home page 22 http POST command 68 http web-based configuration 4 part number 5 parts list 7, 72 password for SIP server login 36 login 22 payload types 5 point-to-point configuration 41 port local SIP 37 remote SIP 37 posix timezone string timezone string 27 POST command 68 power input 5 alternative 5 product features 3 product overview product features 3 product specifications 5 supported protocols 4 supported SIP servers 4 typical system installation 2 product specifications 5 protocol 5 protocols supported 4 I identifier names (PST, EDT, IST, MUT) 30 identifying your product 1 import settings 24 import/export settings 24 installation 2 IP address 33 L lease, SIP server expiration time 37, 38 LED green link LED 14 yellow activity LED 14 link LED 14 Linux, setting up a TFTP server on 77 local SIP port 37 log in address 22 R M reboot 66, 67 remote SIP port 37 resetting the IP address to the default 78 restoring factory default settings 17, 80 rport discovery setting, disabling 37 RTFM jumper 15, 16, 17 RTP/AVP 4 mounting 72 overview of installation types 72, 74, 75, 76 multicast configuration 43 N S navigation (web page) 19 navigation table 19 network configuration 32 Nightringer 9, 64 nightringer settings 37 NTP server 27 sales 79 server address, SIP 36 service 79 set time with external NTP server on boot 27 setting up the device 9 settings, default 17 SIP enable SIP operation 36 local SIP port 37 user ID 36 SIP configuration 35 SIP configuration parameters O on-board relay 5, 10 overview of installation types 74, 75, 76 Operations Guide 931475A CyberData Corporation Index 82 outbound proxy 37, 38 registration and expiration, SIP server lease 37, 38 unregister on reboot 37 user ID, SIP 36 SIP registration 36 SIP remote SIP port 37 SIP server 36 password for login 36 SIP servers supported 4 unregister from 37 user ID for login 36 SIP server configuration 36 SRST 36 subnet mask 33 supported protocols 4 T tech support 79 technical support, contact information 79 TFTP server 4, 77 time zone string examples 30 U unit dimensions—front and side view 74 user ID for SIP server login 36 username changing for web configuration access 26 default for web configuration access 22 V VLAN ID 33 VLAN Priority 33 VLAN tagging support 33 VLAN tags 33 W warranty policy at CyberData 79 web configuration log in address 22 web page navigation 19 web page navigation 19 wget, free unix utility 68 Windows, setting up a TFTP server on 77 Operations Guide 931475A CyberData Corporation
advertisement
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project