CyberData | 011030 | Operations Guide | Cyberdata 011030 V2 SIP-enabled IP Indoor Intercom-RAL 9002 (Replacement Product Below) Operations Guide

Cyberdata 011030 V2 SIP-enabled IP Indoor Intercom-RAL 9002 (Replacement Product Below) Operations Guide
The IP Endpoint Company
VoIP Indoor Intercom
Operations Guide
Part #011111*, RAL 9003, Signal White Color
*Replaces #011030
Document Part #930260W
for Firmware Version 6.3.0
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601
PoE VoIP Intercom Operations Guide 930260W
Part # 011111*
*Replaces 011030.
COPYRIGHT NOTICE:
© 2013, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part
of this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or
such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to
make changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by
third parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.
Technical Support 

The IP Endpoint Company The fastest way to get technical support for your VoIP product is to
submit a VoIP Technical Support form at the following website:
http://www.cyberdata.net/support/contactsupportvoip.html

Phone: (831) 373-2601, Ext. 333
Email: support@cyberdata.net
Fax: (831) 373-4193
Company and product information is at www.cyberdata.net.
CyberData Corporation
930260W
Operations Guide
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete
outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
GENERAL ALERT
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
CyberData Corporation
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Operations Guide
Pictorial Alert Icons
GENERAL ALERT
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential
safety hazards are identified in this manual through the use of words Danger, Warning, and Caution,
the specific hazard type, and pictorial alert icons.
CyberData Corporation
930260W
Operations Guide
Revision Information
Revision 930260W, released on February 18, 2013, corresponds to firmware version 6.3.0 and has the
following changes:
• Updates Section 2.2.6, "RTFM Button".
• Updates Section 1.6, "Product Specifications".
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i
Contents
Chapter 1 Product Overview
1
1.1 How to Identify This Product ..............................................................................................................1
1.2 Typical System Installation ...................................................................................................................2
1.3 Product Features .....................................................................................................................................3
1.4 Supported Protocols ..............................................................................................................................4
1.5 Supported SIP Servers ...........................................................................................................................4
1.6 Product Specifications ...........................................................................................................................5
1.7 Dimensions .............................................................................................................................................6
1.8 Label Size .................................................................................................................................................7
Chapter 2 Installing the VoIP Indoor Intercom
8
2.1 Parts List ..................................................................................................................................................8
2.2 Intercom Setup .......................................................................................................................................9
2.2.1 VoIP Intercom Connections .......................................................................................................9
2.2.2 Connecting the Intercom to the Auxiliary Relay ..................................................................10
2.2.3 Identifying the VoIP Intercom Connectors ............................................................................12
2.2.4 Call Button and the Call Button LED .....................................................................................14
2.2.5 Network Connectivity, and Data Rate ...................................................................................15
2.2.6 RTFM Button ..............................................................................................................................17
2.2.7 Announcing the IP Address ....................................................................................................19
2.2.8 Restore the Factory Default Settings ......................................................................................21
2.2.9 Adjust the Volume ....................................................................................................................24
2.3 Configure the Intercom Parameters .................................................................................................25
2.3.1 Intercom Web Page Navigation ..............................................................................................26
2.3.2 Log in to the Configuration Home Page ................................................................................27
2.3.3 Configure the Device ................................................................................................................30
2.3.4 Configure the Network Parameters ......................................................................................33
2.3.5 Configure the SIP Parameters .................................................................................................35
2.3.6 Configure the Nightringer Parameters ..................................................................................40
2.3.7 Configure the Sensor Configuration Parameters .................................................................42
2.3.8 Configure the Multicast Parameters .......................................................................................45
2.3.9 Configure the Audio Configuration Parameters ..................................................................48
2.3.10 Configure the Event Parameters ...........................................................................................55
2.3.11 Configure the Autoprovisioning Parameters ......................................................................60
2.4 Upgrade the Firmware and Reboot the Intercom ...........................................................................65
2.4.1 Reboot the Intercom ..................................................................................................................67
2.5 Command Interface .............................................................................................................................68
2.5.1 Command Interface Post Commands ....................................................................................68
Appendix A Mounting the Indoor Intercom
72
A.1 Mount the Intercom ...........................................................................................................................72
Appendix B Setting up a TFTP Server
76
B.1 Set up a TFTP Server ...........................................................................................................................76
B.1.1 In a LINUX Environment ........................................................................................................76
B.1.2 In a Windows Environment ...................................................................................................76
Appendix C Troubleshooting/Technical Support
77
C.1 Frequently Asked Questions (FAQ) .................................................................................................77
C.2 Documentation ....................................................................................................................................77
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C.3 Contact Information ............................................................................................................................78
C.4 Warranty ...............................................................................................................................................79
C.4.1 Warranty & RMA Returns within the United States ...........................................................79
C.4.2 Warranty & RMA Returns Outside of the United States ....................................................79
C.4.3 Spare in the Air Policy .............................................................................................................79
C.4.4 Return and Restocking Policy ................................................................................................80
C.4.5 Warranty and RMA Returns Page .........................................................................................80
Index
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1
1 Product Overview
1.1 How to Identify This Product
To identify the VoIP Indoor Intercom, look for a model number label similar to the one shown in
Figure 1-1. The model number on the label should be 011111.
Figure 1-1. Model Number Label
WWW.CYBERDATA.NET
INTERCOM, VoIP INDOOR PoE, RoHS
011111A / 021490L
111000001
Model number
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Product Overview 2
Typical System Installation
1.2 Typical System Installation
The Voice-over-IP (VoIP) VoIP Indoor Intercom is a SIP endpoint designed to provide VoIP phone
connectivity in a tamper proof and secure package.
Figure 1-2 illustrates how the VoIP Indoor Intercom can be installed as part of a VoIP phone system.
Figure 1-2. Typical Installation—Door Entry/Access Control
Generic PoE Switch
1
Door Strike
VoIP Intercom
2
3
4
VoIP Intercom
5
6
IP Phone
IP PBX Server
Warning
Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages.
GENERAL ALERT
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
GENERAL ALERT
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
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Product Overview 3
Product Features
1.3 Product Features
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●
SIP
●
Dual speeds of 10 Mbps and 100 Mbps
●
802.3af compliant
●
2 gang outlet box size
●
Adaptive full duplex voice operation
●
Network/Web management
●
Network adjustable speaker volume
adjustment
●
Network configurable door or intrusion
sensor settings
●
Network configurable relay activation
settings
●
Dial Out Extension supports the addition of
comma delimited pauses before sending
additional DTMF tones
●
Network configurable microphone input
sensitivity adjustment
●
Network downloadable product firmware
●
Doubles as a paging speaker
●
Call button
●
Call activity indicator (light)
●
Tamper proof design
●
One dry contact relay for auxiliary control
●
Autoprovisioning
●
Configurable audio files
●
Night Ringer
●
Three year warranty
●
Peer-to-peer capable
●
Door closure and tamper alert signal
CyberData Corporation
Product Overview 4
Supported Protocols
1.4 Supported Protocols
The Intercom supports:
●
SIP
●
HTTP Web-based configuration
Provides an intuitive user interface for easy system configuration and verification of Intercom
operations.
●
DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.
●
TFTP Client
Facilitates hosting for the Autoprovisioning configuration file.
●
RTP
●
RTP/AVP - Audio Video Profile
●
Facilitates autoprovisioning configuration values on boot
●
Packet Time 20 ms
●
Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)
1.5 Supported SIP Servers
The following link contains information on how to configure the Intercom for the supported SIP
servers:
http://www.cyberdata.net/support/voip/server.html
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Product Overview 5
Product Specifications
1.6 Product Specifications
Category
Specification
Speaker Output
1 Watt Peak Power
Ethernet I/F
10/100 Mbps
Protocol
SIP RFC 3261 Compatible
Power Input
PoE 802.3af compliant
or +5 volts at 1000m
Operating Temperature
-10o C to 50o C (14o F to 122o F)
Payload Types
G711, A-law and µ-law
Part Number
011111
Dimensions
4.53” x 4.53” x 2.11” (H x W x D)
Weight
0.71 lbs./shipping weight of 1.1 lbs.
(0.32 kg/shipping weight of 0.5 kg)
Auxiliary Relay
Operations Guide
1A at 30 VDC
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Product Overview 6
Dimensions
1.7 Dimensions
Figure 1-3. Dimensions
4.53 [115.0]
4.53 [115.0]
DIMENSIONS ARE IN INCHES [MILLIMETER]
2.22 [56.3]
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Product Overview 7
Label Size
1.8 Label Size
Figure 1-4. Label Size
Ø0.875
0.825
0.000
Ø0.225
0.575
0.775
Operations Guide
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2.110
0.000
2.110
1.940
R0.100
CyberData Corporation
8
2 Installing the VoIP Indoor Intercom
2.1 Parts List
Table 2-1 illustrates the SiP VoIP and PoE Speaker parts.
Table 2-1. Parts List
Operations Guide
Quantity
Part Name
1
Intercom Assembly
1
Installation Quick Reference Guide
1
Intercom Mounting Accessory Kit
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Illustration
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Installing the VoIP Indoor Intercom 9
VoIP Intercom Connections
2.2 Intercom Setup
2.2.1 VoIP Intercom Connections
Figure 2-1 shows the pin connections on J3 (terminal block). This terminal block can accept 
16 AWG gauge wire.
Note
As an alternative to using PoE power, you can supply 5 VDC at 1000 mA into the terminal
block.
Figure 2-1. VoIP Intercom Connections
Wire (IN)
Terminal Block
can accept
16 AWG wire
Alternate Power Input:
1 = +5 VDC at 1000 mA
2 = Power Ground
Terminal Block
3
4
Relay Contact:
(1A at 30 VDC for Continuous Loads)
3 = Normally Open Common
4 = Normally Open Contact
5 = Door Sense Input
6 = Door Sense Ground Reference
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Installing the VoIP Indoor Intercom 10
Connecting the Intercom to the Auxiliary Relay
2.2.2 Connecting the Intercom to the Auxiliary Relay
Warning
Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC
voltages.
GENERAL ALERT
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
GENERAL ALERT
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached
to the floor/wall in accordance with the installation instructions.
GENERAL ALERT
Warning
Electrical Hazard: The relay contacts are dry and provided for a normally
open and momentarily closed configuration. Neither the alternate power input
nor PoE power can be used to drive a door strike.
GENERAL ALERT
The VoIP Intercom incorporates an on-board relay which enables users to control an external relay
for activating an auxiliary device such as an electric door strike (see Figure 2-2, "Auxiliary Relay
Wiring Diagram").
The Intercom relay contacts are limited to 1A at 30 VDC. The Intercom relay activation time is
selectable through the web interface and is controlled by DTMF tones generated from the phone
being called. The DTMF tones are selectable from the web interface as well.
Note
Operations Guide
The three digit code for the auxiliary relay must be sent in conformance with RFC2833
DTMF generation.
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Controlled Device
Such As
Electric Door Strike
or
Strobe Light
Solid State
or
Mechanical
Relay
OUT
High PIV UltraFast
Switching Diode
Intercom PCB
IN
CyberData Corporation
Example of External Relay (not supplied)
Output Contacts
AC or DC rated
Depending Upon
Controlled Device
Requirements
VoIP Intercom
-
DC
POWER SUPPLY
MAX.
30 VDC @ 1A
(
)
+
6
5
4
3
2
1
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AC or DC
Power Source
Auxiliary Relay Wiring Contacts
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Installing the VoIP Indoor Intercom 11
Connecting the Intercom to the Auxiliary Relay
Figure 2-2. Auxiliary Relay Wiring Diagram
Installing the VoIP Indoor Intercom 12
Identifying the VoIP Intercom Connectors
2.2.3 Identifying the VoIP Intercom Connectors
See the following Figures and Tables to identify the connectors and functions.
Figure 2-3. J2, J5, and J6 Connector Locations
NEW DRAWING NEEDED?
.
Table 2-2. Connector Functions
Connector
Operations Guide
Function
J2
Call Button. LED Interface
J5
Microphone Interface
J6
Speaker Interface
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Identifying the VoIP Intercom Connectors
Figure 2-4. Connector Locations
SW1
NEW DRAWING NEEDED?
Table 2-3. Connector Functions
Connector
Operations Guide
Function
J1
PoE Network Connection (RJ-45 ethernet)
J3
Terminal Block (see Figure 2-1)
J4
Factory Only
J8
Factory Only
JP4
Factory Only
JP5
Factory Only
JP6
Factory Only
JP10
Disables the intrusion sensor when installed.
SW1
RTFM (see Section 2.2.6, "RTFM Button")
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Installing the VoIP Indoor Intercom 14
Call Button and the Call Button LED
2.2.4 Call Button and the Call Button LED
2.2.4.1 Calling with the The Call Button
• You may initiate a call by pressing the Call button.
• An active call is indicated by the Call Button LED blinking at one second intervals.
• The Intercom will automatically answer an incoming call.
• You can press the Call button to terminate an active call whether the call was an incoming call
or a call that was initiated by you.
2.2.4.2 Call Button LED Function
• Upon initial power or reset, the Call Button LED will illuminate.
• When the software has finished initialization, the Call Button LED will blink twice.
• When a call is established (not just ringing), the Call Button LED will blink.
• On the Device Configuration Page, there is an option called Button Lit When Idle. This option
sets the normal state for the indicator light. The Call Button LED will still blink during
initialization and calls.
• The Call Button LED flashes briefly at the beginning of RTFM mode.
Figure 2-5. Call Button and Call Button LED
Call Button and Call Button LED
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Installing the VoIP Indoor Intercom 15
Network Connectivity, and Data Rate
2.2.5 Network Connectivity, and Data Rate
When you plug in the Ethernet cable or power supply:
• The square, green Link light above the Ethernet port indicates that the network connection has
been established (see Figure 2-6 and Figure 2-7). The Link light changes color to confirm the
auto-negotiated baud rate:
• This light is yellow at 10 Mbps.
• It is orange at 100 Mbps.
Figure 2-6. Network Connector Prior to Installation
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Installing the VoIP Indoor Intercom 16
Network Connectivity, and Data Rate
2.2.5.1 Verify Network Activity
The square, yellow Activity light blinks when there is network activity.
Figure 2-7. Network Connector
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Installing the VoIP Indoor Intercom 17
RTFM Button
2.2.6 RTFM Button
Caution
GENERAL ALERT
Your intercom will have either an RTFM button or two jumper pins labeled JP11
on the circuit board. If your intercom does not have an RTFM button, use JP11
for IP address announcement and factory reset functions. You will need a
jumper shunt to place over the JP11 jumper pins per the instructions below.
When the Intercom is operational and linked to the network, use the Reset Test Function
Management (RTFM) button (see SW1 in Figure 2-8) or place a jumper shunt on the JP11 jumper
pins (see JP11 in Figure 2-9) on the Intercom board to announce and confirm the Intercom's IP
Address and test the audio is working. Your intercom will have an RTMF button or a JP11 jumper
but not both.
Note
You must do these tests prior to final assembly.
Figure 2-8. RTFM Button
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Installing the VoIP Indoor Intercom 18
RTFM Button
Figure 2-9. Jumper on JP11
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Installing the VoIP Indoor Intercom 19
Announcing the IP Address
2.2.7 Announcing the IP Address
To announce a device’s current IP address, first determine if you have an Intercom with an RTFM
button (Figure 2-10), and then do one of the following:
• If you have an Intercom that has an RTFM button, then see Section 2.2.7.1, "Intercom with an
RTFM Button".
• If you have an Intercom that has a jumper and does not have an RTFM button, then see Section
2.2.7.2, "Intercom with a Jumper and No RTFM Button".
2.2.7.1 Intercom with an RTFM Button
1. If you have an Intercom with an RTFM button, then press and hold the RTFM button 
(Figure 2-10) until the IP address is announced.
2. Release the Call Button after the IP address is announced.
Figure 2-10. RTFM button
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Installing the VoIP Indoor Intercom 20
Announcing the IP Address
2.2.7.2 Intercom with a Jumper and No RTFM Button
1. If you have an Intercom with a jumper and no RTFM button, then install a jumper on JP11. See
JP11 in Figure 2-11.
2. Wait until the IP address is announced.
3. Remove the jumper and restart the unit.
Figure 2-11. Jumper on JP11
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Installing the VoIP Indoor Intercom 21
Restore the Factory Default Settings
2.2.8 Restore the Factory Default Settings
When troubleshooting configuration problems, it is sometimes convenient to restore the device to a
known state. To restore the factory default settings on your device, do one of the following:
• If you have an Intercom that has an RTFM button, then see Section 2.2.8.1, "Intercom with an
RTFM Button".
• If you have an Intercom that has a jumper and does not have an RTFM button, then see Section
2.2.8.2, "Intercom with a Jumper".
Note
Each Intercom is delivered with factory set default values.
Note
The device will use DHCP to obtain the new IP address (DHCP-assigned address or default
to 10.10.10.10 if a DHCP server is not present).
2.2.8.1 Intercom with an RTFM Button
Complete the following steps to restore defaults on an Intercom that has an RTFM button:
1. Press and hold the RTFM button (Figure 2-12) until the Intercom announces the IP address.
Figure 2-12. RTFM Button
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Installing the VoIP Indoor Intercom 22
Restore the Factory Default Settings
2. The Call Button LED (see Figure 2-13) on the front will blink quickly.
3. Press and hold the Call Button until "restoring defaults" is announced.
Figure 2-13. Call Button and Call Button LED
Call Button and Call Button LED
4. Release the Call Button and wait for the Intercom to reboot.
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Installing the VoIP Indoor Intercom 23
Restore the Factory Default Settings
2.2.8.2 Intercom with a Jumper
Complete the following steps to restore defaults on an Intercom that has a jumper and no RTFM
button:
1. Put a jumper on JP11. See Figure 2-14.
Figure 2-14. Jumper on JP11
2. Wait for the Intercom to announce the IP address.
3. Press and hold the Call Button (see Figure 2-15) until "restoring defaults" is announced.
4. Release the Call Button and wait for the Intercom to reboot.
5. Remove the jumper and cycle power by unplugging Intercom and plugging it back in.
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Installing the VoIP Indoor Intercom 24
Adjust the Volume
Figure 2-15. Call Button and Call Button LED
Call Button and Call Button LED
2.2.9 Adjust the Volume
You can adjust the volume through the Speaker Volume setting on the Device Configuration Page.
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Installing the VoIP Indoor Intercom 25
Adjust the Volume
2.3 Configure the Intercom Parameters
To configure the Intercom online, use a standard web browser.
Configure each Intercom and verify its operation before you mount it. When you are ready to mount
an Intercom, refer to Appendix A, "Mounting the Indoor Intercom" for instructions.
All Intercoms are initially configured with the following default IP settings:
When configuring more than one Intercom, attach the Intercoms to the network and configure one
at a time to avoid IP address conflicts.
Table 2-4. Factory Default Settings
Parameter
Factory Default Setting
IP Addressing
DHCP
a
IP Address
10.10.10.10
Web Access Username
admin
Web Access Password
admin
Subnet Maska
255.0.0.0
Default
Gatewaya
10.0.0.1
a. Default if there is not a DHCP server present.
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Installing the VoIP Indoor Intercom 26
Intercom Web Page Navigation
2.3.1 Intercom Web Page Navigation
Table 2-5 shows the navigation buttons that you will see on every Intercom web page.
Table 2-5. Web Page Navigation
Web Page Item
Description
Link to the Home page.
Link to the Device Configuration page.
Link to the Networking page.
Link to go to the SIP Configuration page.
Link to go to the Nightringer page.
Link to the Sensor Configuration page.
Link to the Multicast Configuration page.
Link to the Audio Configuration page.
Link to the Event Configuration page.
Link to the Autoprovisioning Configuration page.
Link to the Update Firmware page.
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Installing the VoIP Indoor Intercom 27
Log in to the Configuration Home Page
2.3.2 Log in to the Configuration Home Page
1. Open your browser to the Intercom IP address.
Note
If the network does not have access to a DHCP server, the device will default to an IP
address of 10.10.10.10.
Note
Make sure that the PC is on the same IP network as the Intercom.
Note
You may also download CyberData’s VoIP Discovery Utility program which allows you to
easily find and configure the default web address of the CyberData VoIP products. 

CyberData’s VoIP Discovery Utility program is available at the following website address:
http://www.cyberdata.net/support/voip/discovery_utility.html
Note
Operations Guide
The Intercom ships in DHCP mode. To get to the Home page, use the discovery utility to
scan for the device on the network and open your browser from there.
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Installing the VoIP Indoor Intercom 28
Log in to the Configuration Home Page
2. When prompted, use the following default Web Access Username and Web Access Password
to access the Home Page (Figure 2-16):
Web Access Username: admin
Web Access Password: admin
Figure 2-16. Home Page
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Log in to the Configuration Home Page
3. On the Home Page, review the setup details and navigation buttons described in Table 2-6.
Table 2-6. Home Page Overview
Description
Web Page Item
Device Settings
Device Name
Shows the device name.
Change Username
Type in this field to change the username.
Change Password
Type in this field to change the password.
Re-enter Password
Type the password again in this field to confirm the new password.
Current Settings
Serial Number
Shows the device serial number.
Mac Address
Shows the device Mac address.
Firmware Version
Shows the current firmware version.
IP Addressing
Shows the current IP addressing setting (DHCP or static).
IP Address
Shows the current IP address.
Subnet Mask
Shows the current subnet mask address.
Default Gateway
Shows the current default gateway address.
DNS Server 1
Shows the current DNS Server 1 address.
DNS Server 2
Shows the current DNS Server 2 address.
Speaker Volume
Shows the current speaker volume level.
Microphone Gain
Shows the current microphone gain level.
SIP Mode is
Shows the current status of the SIP mode.
Multicast Mode is
Shows the current status of the Multicast mode.
Event Reporting is
Shows the current status of the Event Reporting mode.
Nightringer is
Shows the current status of the Nightringer mode.
Primary SIP Server
Shows the current status of the Primary SIP Server.
Backup Server 1
Shows the current status of Backup Server 1.
Backup Server 2
Shows the current status of Backup Server 2.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
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Configure the Device
2.3.3 Configure the Device
1. Click the Device Configuration button to open the Device Configuration page. See Figure 2-17.
Figure 2-17. Device Configuration Page
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Configure the Device
2. On the Device Configuration page, you may enter values for the parameters indicated in
Table 2-7.
Table 2-7. Device Configuration Parameters
Web Page Item
Description
Volume Settings
Speaker Volume
Type the desired Intercom volume level into this field.
Microphone Gain
Type the desired microphone gain level into this field.
Relay Settings
Activate Relay with DTMF Code
When selected, the relay can be activated with a DTMF
code.
DTMF Activation Code
Type the desired DTMF activation code 
(25 character limit).
DTMF Activation Duration (in seconds)
Type the desired DTMF activation duration (in seconds) (2
character limit [activation times now go up to 99 seconds]).
NOTE: A DTMF activation duration of 0 will toggle the
relay indefinitely or until the activation code is sent again
Activate Relay During Ring
When selected, the relay will be activated for as long as
the call is active.
NOTE: When the phone is set to Auto Answer, it will not
ring and this option does nothing.
Activate Relay During Night Ring
Check this box to activate the relay for as long as a Night
Ring tone is ringing.
Activate Relay While Call Active
When selected, the relay will be activated for as long as
the call is active.
Activate Relay on Button Press
When selected, the relay will be activated when the Call
Button is pressed.
Relay on Button Press Timeout (in seconds) Type the desired time (in seconds) that you want the relay
to activate after the Call Button is pressed (1 character
limit).
Miscellaneous Settings
Auto-Answer Incoming Calls
When selected, the device will automatically answer
incoming calls.
When Auto Answer is Off, the device will play a ringtone
through the Intercom speaker until someone presses the
button.
Button Lit When Idle
When selected, the Call Button remains lit when idle.
Play Ringback Tone
When selected, you will hear a ringback tone while making
a call.
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Configure the Device
Table 2-7. Device Configuration Parameters (continued)
Web Page Item
Enable Push to Talk
Description
This option is for noisy environments. When enabled, the
microphone will be muted normally. When the button is
pressed and held, it will unmute the microphone and allow
the operator to send audio back.
NOTE: When Enable Push to Talk is enabled, you cannot
stop an active call with the call button. The device on the
other end will need to end the call.
NOTE: Enable Push to Talk will not work on some older
hardware.
Volume Boost
When Volume Boost is enabled, the device will play at a
higher volume at the risk of having the audio clip at very
high levels.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Test Audio button to do an audio test. When
the Test Audio button is pressed, you will hear a voice
message for testing the device audio quality and volume.
Click on the Test Relay button to do a relay test.
Click on the Test Microphone button to do a microphone
test. When the Test Microphone button is pressed, the
following occurs:
1. The device will immediately start recording 3 seconds of
audio.
2. The device will beep (indicating the end of recording).
3. The device will play back the recorded audio.
Click on the Reboot button to reboot the system.
3. After changing the parameters, click the Save button.
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Configure the Network Parameters
2.3.4 Configure the Network Parameters
1. Click the Networking button to open the Network Configuration page (Figure 2-18).
Figure 2-18. Network Configuration Page
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Configure the Network Parameters
2. On the Network Configuration page, enter values for the parameters indicated in Table 2-8.
Table 2-8. Network Configuration Parameters
Web Page Item
IP Addressing
Description
Select either DHCP IP Addressing or Static IP Addressing by
marking the appropriate radio button. If you select Static, configure
the remaining parameters indicated in Table 2-8. If you select DHCP,
go to Step 3.
Network Settings
IP Address
Enter the Static IP address.
Subnet Mask
Enter the Subnet Mask address.
Default Gateway
Enter the Default Gateway address.
DNS Server 1
Enter the DNS Server 1 address.
DNS Server 2
Enter the DNS Server 2 address.
Current Network Settings
Shows the current network settings.
IP Address
Shows the current Static IP address.
Subnet Mask
Shows the current Subnet Mask address.
Default Gateway
Shows the current Default Gateway address.
DNS Server 1
Shows the current DNS Server 1 address.
DNS Server 2
Shows the current DNS Server 2 address.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
3. After changing the parameters, click Save Settings. This updates the changed parameters and
reboots the Intercom if appropriate.
4. Connect the Intercom to the target network.
5. From a system on the same network as the Intercom, open a browser with the new IP address of
the Intercom.
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Configure the SIP Parameters
2.3.5 Configure the SIP Parameters
1. Click SIP Config to open the SIP Configuration page (Figure 2-19).
Note
For specific server configurations, go to the following website address:
http://www.cyberdata.net/support/server/index.html
Figure 2-19. SIP Configuration Page
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Configure the SIP Parameters
2. On the SIP Configuration page, enter values for the parameters indicated in Table 2-9.
Table 2-9. SIP Configuration Parameters
Web Page Item
Description
Enable SIP Operation
Enables or disables SIP operation.
SIP Settings
Type the SIP server represented as either a numeric IP
address in dotted decimal notation or the fully qualified
host name (255 character limit [FQDN]).
SIP Server
Use this field to set the address (in dotted decimal notation
or as a canonical name) of the SIP registrar. This field can
accept canonical names of up to 255 characters in length.
Backup SIP Server 1
When the primary SIP Server goes offline and the device
fails to register after the normal re-registration interval, the
controller will fall back to using Backup SIP Server 1.
Backup SIP Server 2
If Backup SIP Server 1 fails, the device will use Backup SIP
Server 2.
If a higher priority SIP Server comes back online, the
device will switch back to this server.
You can leave the Backup SIP Server 1 and Backup SIP
Server 2 fields blank.
Remote SIP Port*
Type the Remote SIP Port number (default 5060) 
(8 character limit).
Local SIP Port*
Type the Local SIP Port number (default 5060) 
(8 character limit).
Outbound Proxy
Type the Outbound Proxy as either a numeric IP address in
dotted decimal notation or the fully qualified host name 
(255 character limit [FQDN]).
Outbound Proxy Port
Type the Outbound Proxy Port number (8 character limit).
SIP User ID*
Type the SIP User ID (up to 64 alphanumeric characters).
Authenticate ID*
Type the Authenticate ID 
(up to 64 alphanumeric characters).
Authenticate Password*
Type the Authenticate Password (up to 64 alphanumeric
characters).
Register with a SIP Server*
Check this box to enable SIP Registration.
For information about Point-to-Point Configuration, see
Section 2.3.5.2, "Point-to-Point Configuration".
Operations Guide
Re-registration Interval (in seconds)*
Type the SIP Registration lease time in minutes (default is
60 minutes) (8 character limit). Re-registration Interval (in
seconds)*
Unregister on Reboot*
When selected, on boot, the device will first register with a
SIP server with a expiration delay of 0 seconds. This has
the effect of unregistering any current devices on this
extension.
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Configure the SIP Parameters
Table 2-9. SIP Configuration Parameters (continued)
Web Page Item
Description
Call Disconnection
Terminate call after delay (in seconds)
Type the desired number of seconds that you want to
transpire before a call is terminated.
Note: A value of 0 will disable this function.
RTP Settings
RTP Port (even)
Specify the port number used for the RTP stream after
establishing a SIP call. This port number has to be an even
number and defaults to 10500.
Dial Out Settings
Dial Out Extension
Type the dial out extension number (64 character limit).
Note: For information about dial-out extension strings and
DTMF tones, see Section 2.3.5.1, "Dial Out Extension
Strings and DTMF Tones (using rfc2833)".
Extension ID
Type the desired Extension ID (64 character limit).
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
3. After changing the parameters, click Save Settings.
2.3.5.1 Dial Out Extension Strings and DTMF Tones (using rfc2833)
On the SIP Configuration Page, dial out extensions support the addition of comma delimited
pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three
seconds after a call is first established with a remote device. Subsequent commas will pause for 2
seconds. A pause of one second will be sent after each numerical digit.
Table 2-10. Examples of Dial-Out Extension Strings
Extension String
302
Dial out extension 302 and establish a call
302,2
Dial out extension 302 and establish a call, wait 3 seconds then send the
DTMF tone '2'
302,25,,,4,,1
Dial out extension 302 and establish a call, wait 3 seconds then send the
DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF
tone 4, wait 4 seconds, send out DTMF tone 1
Note
Operations Guide
Resulting Action
The maximum number of total characters in the dial-out field is 64.
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Configure the SIP Parameters
2.3.5.2 Point-to-Point Configuration
When the board is set to not register with a SIP server (see Figure 2-20), it's possible to set the
intercom to dial out to a single endpoint.
In this case, the dial-out extension should be the IP address of the remote device. The Intercom can
also receive Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point
Mode.
Note
Receiving point-to-point SiP calls may not work with all phones.
Figure 2-20. SIP Configuration Page Set to Point-to-Point Mode
Intercom is set to NOT register with a SiP server
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Configure the SIP Parameters
2.3.5.3 Delayed DTMF
On the SIP Configuration page the dial out extension supports the addition of comma delimited
pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three
seconds after a call is first established with a remote device. Subsequent commas will pause for 2
seconds. A pause of one second will be sent after each numerical digit.
Table 2-11. Examples of Dial-Out Extension Strings
Extension String
302
Dial out extension 302 and establish a call
302,2
Dial out extension 302 and establish a call, wait 3 seconds then send the
DTMF tone '2'
302,25,,,4,,1
Dial out extension 302 and establish a call, wait 3 seconds then send the
DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF
tone 4, wait 4 seconds, send out DTMF tone 1
Note
Operations Guide
Resulting Action
The maximum number of total characters in the dial-out field is 25.
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Configure the Nightringer Parameters
2.3.6 Configure the Nightringer Parameters
When the Nightringer is enabled, the Intercom will register as a second SIP extension. Registration
does not have to be to the same server as the primary SIP registration. Any calls made to the
Nightringer extension will cause the Intercom to play a ring tone. There is no way to answer this
call. The Nightringer is designed to be used in buildings where calls made after hours are directed to
a ring group.
1. Click on the Nightringer button to open the Nightringer Configuration page. See Figure 2-21.
Figure 2-21. Nightringer Configuration Setup
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Configure the Nightringer Parameters
2. On the Nightringer Configuration page, enter values for the parameters indicated
in Table 2-12.
Table 2-12. Nightringer Configuration Parameters
Web Page Item
Description
Enable Nightringer
When the nightringer is enabled, the unit will attempt to
register a second extension with the SIP server. Any calls
made to this extension will play a ringtone.
Nightringer Settings
SIP Server
Type the SIP server represented as either a numeric IP
address in dotted decimal notation.
Remote SIP Port
Type the Remote SIP Port number (default 5060)
(8 character limit).
Local SIP Port
Type the Local SIP Port number (default 5060)
(8 character limit).
Note: This value cannot be the same as the Local SIP Port*
found on the SIP Configuration Page.
User ID
Type the User ID (up to 64 alphanumeric characters).
Authenticate ID
Type the Authenticate ID (up to 64 alphanumeric
characters).
Authenticate Password
Type the Authenticate Password (up to 64 alphanumeric
characters).
Re-registration Interval (in seconds)*
Type the SIP Registration lease time in minutes (default is
60 minutes) (8 character limit). Re-registration Interval (in
seconds)*
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
3. After changing the parameters, click on the Save button.
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Configure the Sensor Configuration Parameters
2.3.7 Configure the Sensor Configuration Parameters
The door sensor (pins 5 and 6) on the header can be used to monitor a door's open or closed state.
There is an option on the Sensor Configuration page to trigger on an open or short condition on
these pins. The door sensor alarm will be activated when the Door Open Timeout parameter has
been met.
The intrusion sensor is an optical sensor installed on the Intercom board and will be activated when
the Intercom is removed from the case.
For each sensor there are four actions the Intercom can take:
• Flash the LED until the sensor is deactivated (roughly 10 times/second)
• Activate the relay until the sensor is deactivated
• Loop an audio file out of the Intercom speaker until the sensor is deactivated
• Call a preset extension and play a pre-recorded audio file (once)
Note
Operations Guide
Calling a preset extension can be set up as a point-to-point call, but currently can't send
delayed DTMF tones.
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Configure the Sensor Configuration Parameters
1. Click Sensor Config to open the Sensor Configuration page (Figure 2-22).
Figure 2-22. Sensor Configuration Page
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Configure the Sensor Configuration Parameters
2. On the Sensor Configuration page, enter values for the parameters indicated in Table 2-13.
Table 2-13. Sensor Configuration Parameters
Web Page Item
Description
Door Sensor Settings
Door Sensor Normally Closed
Select the inactive state of the door sensors.
Door Open Timeout (in seconds)
Select the number of seconds that you want to pass before the
door sensor is activated.
Flash Button LED*
Check this box to flash the LED until the sensor is deactivated
(roughly 10 times/second).
Activate Relay
Check this box to activate the relay until the sensor is deactivated.
Play Audio Locally
Check this box to loop an audio file out of the Intercom speaker
until the sensor is deactivated.
Make call to extension
Check this box to call a preset extension (once).
Play recorded audio
Check this box to play a pre-recorded audio file (once).
Dial Out Extension
Enter the desired dial-out extension number.
Extension ID
Type the desired Extension ID (64 character limit).
Use this button to test the door sensor.
Intrusion Sensor Settings
Flash Button LED*
Check this box to flash the LED until the sensor is deactivated
(roughly 10 times/second).
Activate Relay
Check this box to activate the relay until the sensor is deactivated.
Play Audio Locally
Check this box to loop an audio file out of the Intercom speaker
until the sensor is deactivated.
Make call to extension
Check this box to call a preset extension (once).
Play recorded audio
Check this box to play a pre-recorded audio file (once).
Dial Out Extension
Enter the desired dial-out extension number.
Extension ID
Type the desired Extension ID (64 character limit).
Use this button to test the Intrusion sensor.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
3. After changing the parameters, click Save Settings.
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Configure the Multicast Parameters
2.3.8 Configure the Multicast Parameters
Multicast groups use multicasting to create public address paging zones. Multicasting is based on
the concept of a group. Multicast addresses specify an arbitrary group of IP hosts that have joined
the group and want to receive traffic sent to the group. Group members send IGMP messages to
their local multicast routers, allowing the group traffic traversal from the source.
The Multicast Configuration page allows the Intercom to join up to 10 paging zones for receiving
ulaw/alaw encoded RTP audio streams. A paging zone can consist of one or many CyberData
multicast group-enabled products. There is no limit to how many devices can be in a given paging
zone. Each multicast group is defined by a multicast address and port number. Each multicast group
is assigned a priority, allowing simultaneously arriving pages to be serviced based on importance.
Multicast groups are compatible with IGMP through version three. The Intercom supports
simultaneous SIP and Multicast.
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Configure the Multicast Parameters
1. Click on the Multicast Configuration button to open the Multicast Configuration page. See
Figure 2-23.
Figure 2-23. Multicast Configuration Page
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Configure the Multicast Parameters
2. On the Multicast Configuration page, enter values for the parameters indicated in Table 2-14.
Table 2-14. Multicast Configuration Parameters
Web Page Item
Description
Enable Multicast Operation
Enables or disables multicast operation.
Device Settings
Priority
Indicates the priority for the multicast group. Priority 9 is the
highest (emergency streams). 0 is the lowest (background
music). SIP calls are considered priority 4.5. See Section
2.3.8.1, "Assigning Priority" for more details.
Address
Enter the multicast IP Address for this multicast group (15
character limit).
Port (range can be from 2000 to 65535)
Enter the port number for this multicast group (5 character
limit).
Note: The multicast ports have to be even values. The
webpage will enforce this restriction.
Multicast Group Name
Assign a descriptive name for this multicast group (25
character limit).
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
3. After changing the parameters, click on the Save button.
2.3.8.1 Assigning Priority
When playing multicast streams, audio on different streams will preempt each other according to
their priority in the list. An audio stream with a higher priority will interrupt a stream with a lower
priority.
If both SIP and Multicast is enabled, SIP audio streams are considered priority 4.5. SIP audio will
interrupt multicast streams with priority 0 through 4 and will be interrupted by multicast streams
with priority 5 through 9.
During priority 9 multicast streams, the analog volume control is bypassed and the volume level is
set to maximum.
Note
Ringtones and
Nightringtones
Operations Guide
SIP calls, multicast streams, ring tones, ringback tones, and nightring tones are all
prioritized.
Ringtones all play at the same priority level. This means that it is possible to have a nightring tone
and a normal ringtone playing at the same time.
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Configure the Audio Configuration Parameters
2.3.9 Configure the Audio Configuration Parameters
The Audio Configuration page is used to add custom audio to the board. User uploaded audio will
take precedence over the audio files shipped with the Intercom.
1. Click Audio Config to open the Audio Configuration page (Figure 2-24).
Figure 2-24. Audio Configuration Page
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Configure the Audio Configuration Parameters
Figure 2-25. Audio Configuration Page (continued)
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Configure the Audio Configuration Parameters
Figure 2-26. Audio Configuration Page (continued)
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Configure the Audio Configuration Parameters
2. On the Audio Configuration page, enter values for the parameters indicated in Table 2-15.
Table 2-15. Audio Configuration Parameters
Web Page Item
Description
Audio Files
0-9
The name of the audio configuration option is the same as the spoken
audio that plays on the board (24 character limit).
'0' corresponds to the spoken word “zero.”
'1' corresponds to the spoken word “one.”
'2' corresponds to the spoken word “two.”
'3' corresponds to the spoken word “three.”
'4' corresponds to the spoken word “four.”
'5' corresponds to the spoken word “five.”
'6' corresponds to the spoken word “six.”
'7' corresponds to the spoken word “seven.”
'8' corresponds to the spoken word “eight.”
'9' corresponds to the spoken word “nine.”
Dot
Corresponds to the spoken word “dot.” (24 character limit)
Audiotest
Corresponds to the message “This is the CyberData IP speaker test
message...” (24 character limit)
Pagetone
Corresponds to a simple tone used for beep on initialization and beep on
page (24 character limit).
Your IP Address is
Corresponds to the message “Your IP address is...” (24 character limit).
Rebooting
Corresponds to the spoken word “Rebooting” (24 character limit).
Restoring default
Corresponds to the message “Restoring default” (24 character limit).
Ringback Tone
This is the ringback tone that plays when calling a remote extension 
(24 character limit).
Ring Tone
This is the tone that plays when set to ring when receiving a call 
(24 character limit).
Intrusion Sensor Triggered
Corresponds to the message “Intrusion Sensor Triggered” 
(24 character limit).
Door Ajar
Corresponds to the message “Door Ajar” (24 character limit).
Night Ring
Specifies the ringtone for nightring. By default this parameter uses the
same audio file that is selected for the Ring Tone parameter.
The Browse button will allow you to navigate to and select an audio file.
The Play button will play that audio file.
The Delete button will delete any user uploaded audio and restore the
stock audio file.
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Configure the Audio Configuration Parameters
Table 2-15. Audio Configuration Parameters (continued)
Web Page Item
Description
The Save button will download a new user audio file to the board once
you've selected the file by using the Browse button. The Save button will
delete any pre-existing user-uploaded audio files.
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Configure the Audio Configuration Parameters
2.3.9.1 User-created Audio Files
User created audio files should be saved in the following format:
RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz
You can use the free utility Audacity to convert audio files into this format. See Figure 2-27 through
Figure 2-29.
Figure 2-27. Audacity 1
Figure 2-28. Audacity 2
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Configure the Audio Configuration Parameters
When you export an audio file with Audacity, save the output as:
• WAV (Microsoft) signed 16 bit PCM.
Figure 2-29. WAV (Microsoft) signed 16 bit PCM
WAV (Microsoft) signed 16 bit PCM
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Configure the Event Parameters
2.3.10 Configure the Event Parameters
Click the Event Config button to open the Event Configuration page (Figure 2-30). The Event
Configuration page specifies a remote server that can be used to receive HTTP POST events when
actions take place on the board.
Figure 2-30. Event Configuration Page
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Configure the Event Parameters
Table 2-16 shows the web page items on the Event Configuration page.
Table 2-16. Event Configuration
Web Page Item
Description
Enable Event Generation
When selected, Event Generation is enabled.
Remote Event Server
Remote Event Server IP
Type the Remote Event Server IP address. 
(64 character limit)
Remote Event Server Port
Type the Remote Event Server port number.
(8 character limit)
Remote Event Server URL
Type the Remote Event Server URL.
(127 character limit)
Events
Enable Button Events
When selected, Button Events are enabled.
Enable Call Active Events
When selected, Call Active Events are enabled.
Enable Call Terminated Events
When selected, Call Terminated Events are enabled.
Enable Relay Activated Events
When selected, Relay Activated Events are enabled.
Enable Relay Deactivated Events
When selected, Relay Deactivated Events are enabled.
Enable Ring Events
When selected, Ring Events are enabled.
Enable Night Ring Events
When selected, there is a notification when the unit
receives a night ring.
Enable Multicast Start Events
When selected, Multicast Start Events are enabled.
Enable Multicast Stop Events
When selected, Multicast Stop Events are enabled.
Enable Power On Events
When selected, Power On Events are enabled.
Enable Sensor Events
When selected, Sensor Events are enabled.
Enable Intrusion Sensor Events
When selected, Intrusion Sensor Events are enabled.
Enable 60 Second Heartbeat Events
When selected, 60 Second Heartbeat Events are
enabled.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Test Event button to test an event.
Click on the Reboot button to reboot the system.
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Configure the Event Parameters
2.3.10.1 Example Packets for Events
The server and port are used to point to the listening server and the 'Remote Event Server URL' is
the destination URL (typically the script running on the remote server that's used to parse and
process the POST events).
Note
The XML is URL-encoded before transmission so the following examples are not completely
accurate.
Here are example packets for every event:
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 197
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>POWERON</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 199
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>HEARTBEAT</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 196
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>BUTTON</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 201
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>CALL_ACTIVE</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
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User-Agent: CyberData/1.0.0
Content-Length: 205
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>CALL_TERMINATED</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 197
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>RINGING</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>MULTICAST_START</event>
<index>8</index>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 233
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>MULTICAST_STOP</event>
<index>8</index>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>RELAY_ACTIVATED</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
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User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>RELAY_DEACTIVATED</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>NIGHTRINGING</event>
</cyberdata>
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Configure the Autoprovisioning Parameters
2.3.11 Configure the Autoprovisioning Parameters
1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page. 
See Figure 2-31.
Figure 2-31. Autoprovisioning Configuration Page
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2. On the Autoprovisioning Configuration page, you may enter values for the parameters
indicated in Table 2-17.
Table 2-17. Autoprovisioning Configuration Parameters
Web Page Item
Description
Autoprovisioning
Enable Autoprovisioning
See Section 2.3.11.1, "Autoprovisioning".
Get Autoprovisioning from DHCP
See Section 2.3.11.1, "Autoprovisioning".
Autoprovisioning Server (IP Address) See Section 2.3.11.1, "Autoprovisioning" (15 character limit).
Autoprovisioning Autoupdate 
(in minutes)
Type the desired time (in minutes) that you want the
Autoprovisioning feature to update (6 character limit).
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
3. After changing the parameters, click the Save button.
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2.3.11.1 Autoprovisioning
Enable
Autoprovisioning
Option
With autoprovisioning enabled, the board will get its configuration from a remote TFTP server on
startup or periodically on a scheduled delay. Autoprovisioned values will override values stored in
on-board memory and will be visible on the web page. The board gets its autoprovisioning
information from an XML-formatted file hosted from a TFTP server. CyberData will provide a
template for this XML file and the user can modify it for their own use.
To use autoprovisioning, create a copy of the autoprovisioning template with the desired settings
and name this file with the mac address of the device to configure (for example:
0020f7350058.config). Put this file into your TFTP server directory and manually set the TFTP server
address on the board.
It is not necessary to set every option found in the autoprovisioning template. As long as the XML is
valid, the file can contain any subset. Options not autoprovisioned will default to the values stored
in the on board memory. For example if you only wanted to modify the device name, the following
would be a valid autoprovisioning file:
<?xml version="1.0" encoding="utf-8" ?>
<specific>
<MiscSettings>
<DeviceName>auto Intercom</DeviceName>
</MiscSettings>
</specific>
Networking
The board will only apply networking settings or firmware upgrades after a reboot.
Get
Autoprovisioning
from DHCP
When this option is checked, the device will automatically fetch its autoprovisioning server address
from the DHCP server. The device will use the address specified in OPTION 150 (TFTP-servername) or OPTION 66. If both options are set, the device will use OPTION 150.
Refer to the documentation of your DHCP server for setting up OPTION 150.
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Configure the Autoprovisioning Parameters
To set up a Linux DHCPD server to serve autoprovisioning information (in this case using both
option 66 and 150), here's an example dhcpd.conf:
# dhcpd.conf
#
# Configuration file for ISC dhcpd (see 'man dhcpd.conf')
#
ddns-update-style ad-hoc;
option option-150 code 150 = ip-address;
subnet 10.0.0.0 netmask 255.0.0.0 {
max-lease-time 120;
default-lease-time 120;
option routers
option subnet-mask
10.0.0.1;
255.0.0.0;
option domain-name
option domain-name-servers
"voiplab";
10.0.0.1;
option time-offset
-8;
option tftp-server-name
"10.0.0.254";
option option-150
10.0.0.254;
# Pacific Standard Time
range 10.10.0.1 10.10.2.1;}
Autoprovisioning Instead of using DHCP to provide the autoprovisioning tftp server address, you can specify an
Server (IP Address) address manually.
Autoprovisioning
Autoupdate
If Autoprovisioning is enabled and the Autoprovisioning Autoupdate value is something other
than 0 minutes, a service is started on startup that will wait the configured number of minutes and
then try to re-download its autoprovisioning file. It will compare its previously autoprovisioned file
with this new file and if there are differences, it will reboot the board.
Autoprovisioned An Autoprovisioned firmware upgrade only happens after a reboot, will take roughly three
Firmware Upgrades minutes, and the web page will be unresponsive during this time.
The 'FirmwareVersion' value in the xml file must match the version stored in the 'FirmwareFile'.
<FirmwareVersion>v6.3.0</FirmwareVersion>
<FirmwareFile>630-intercom-uImage</FirmwareFile>
If these values are mismatched, the board can get stuck in a loop where it goes through the
following sequence of actions:
1. The board downloads and writes a new firmware file.
2. After the next reboot, the board recognizes that the firmware version does not match.
3. The board downloads and writes the firmware file again.
CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is
stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the
board boot as it normally does.
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Autoprovisioned
Audio Files
Audio files are stored in non-volatile memory and an autoprovisioned audio file will only have to be
downloaded once for each device. Loading many audio files to the device from the web page could
cause it to appear unresponsive. If this happens, wait until the transfer is complete and then refresh
the page.
The device uses the file name to determine when to download a new audio file. This means that if
you used autoprovisioning to upload a file and then changed the contents of this file at the TFTP
server, the device will not recognize that the file has changed (because the file name is the same).
Since audio files are stored in non-volatile memory, if autoprovisioning is disabled after they have
been loaded to the board, the audio file settings will not change. You can force a change to the audio
files on the board by clicking Restore Default on the Audio Configuration page or by changing the
autoprovisioning file with “default” set as the file name.
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2.4 Upgrade the Firmware and Reboot the Intercom
Note
To guard against failed firmware upgrades, units shipped from CyberData with firmware
version 5.1.2 and later feature a built-in "fail safe" mechanism. Note that field upgrading
earlier units with v5.x.x will not allow for this feature.
Note
Any units that have shipped with firmware version 6.0.0 or later will not be able to run
firmware that is version 5.1.2 or earlier.
Caution
GENERAL ALERT
When upgrading to firmware version 6.x.x from version 5.x.x or earlier, your
device configuration settings will be lost because the way that the device stores
the configuration settings is different in version 6.x.x.
To upload the firmware from your computer:
1. Retrieve the latest Intercom firmware file from the VoIP Indoor Intercom Downloads page at:
http://www.cyberdata.net/products/voip/digitalanalog/intercomindoor/downloads.html
2. Unzip the firmware version file. This file may contain the following:
• Firmware file
• Release notes
3. Log in to the Intercom home page as instructed in Section 2.3.2, "Log in to the Configuration
Home Page".
4. Click the Update Firmware button to open the Upgrade Firmware page. See Figure 2-32.
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Figure 2-32. Upgrade Firmware Page
5. Select Browse, and then navigate to the location of the Intercom firmware file.
6. Click Submit.
Note
This starts the upgrade process. Once the Intercom has uploaded the file, the Uploading
Firmware countdown page appears, indicating that the firmware is being written to flash.
The Intercom will automatically reboot when the upload is complete. When the countdown
finishes, the Upgrade Firmware page will refresh. The uploaded firmware filename should
be displayed in the system configuration (indicating successful upload and reboot).
Table 2-18 shows the web page items on the Upgrade Firmware page.
Table 2-18. Firmware Upgrade Parameters
Web Page Item
Description
File Upload
Firmware Version
Shows the current firmware version.
Use the Browse button to navigate to the location of the
Intercom firmware file that you want to upload.
Click on the Submit button to automatically upload the
selected firmware and reboot the system.
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Reboot the Intercom
2.4.1 Reboot the Intercom
To reboot a Intercom, log in to the web page as instructed in Section 2.3.2, "Log in to the
Configuration Home Page".
1. Click Reboot (Figure 2-33). A normal restart will occur.
Figure 2-33. Reboot System Section
Reboot
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Command Interface Post Commands
2.5 Command Interface
Some functions on the device can be activated using simple POST commands to the web interface.
The examples in Table 2-19 use the free unix utility, wget commands. However, any program that
can send HTTP POST commands to the device should work.
2.5.1 Command Interface Post Commands
Note
These commands require an authenticated session (a valid username and password to
work).
Table 2-19. Command Interface Post Commands
HTTP Post Commanda
Device Action
Trigger relay (for configured delay)
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"test_relay=yes"
Place call to extension (example: extension 130)
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"call=130"
Place point-to-point callb 
(example: IP phone address = 10.0.3.72)
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"call=10.0.3.72"
Terminate active call
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"terminate=yes"
Force reboot
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"reboot=yes"
Test Audio button
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"test_audio=yes"
Announce IP address
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"speak_ip_address=yes"
Play the "0" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_0=yes"
Play the "1" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_1=yes"
Play the "2" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_2=yes"
Play the "3" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_3=yes"
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Command Interface Post Commands
Table 2-19. Command Interface Post Commands (continued)
HTTP Post Commanda
Device Action
Play the "4" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_4=yes"
Play the "5" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_5=yes"
Play the "6" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_6=yes"
Play the "7" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_7=yes"
Play the "8" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_8=yes"
Play the "9" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_9=yes"
Play the "Dot" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_d=yes"
Play the "Audio Test" audio file (from Audio Config)
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_audiotest=yes"
Play the "Page Tone" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_pagetone=yes"
Play the "Your IP Address Is" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_youripaddressis=yes"
Play the "Rebooting" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_rebooting=yes"
Play the "Restoring Default" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_restoringdefault=yes"
Play the "Ringback tone" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_ringback=yes"
Play the "Ring tone" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_ringtone=yes"
Play the "Intrusion Sensor Triggered" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_intrusionsensortriggered=yes"
Play the "Door Ajar" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_doorajar=yes"
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Command Interface Post Commands
Table 2-19. Command Interface Post Commands (continued)
HTTP Post Commanda
Device Action
Play the "Night Ring" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_nightring=yes"
Delete the "0" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_0=yes"
Delete the "1" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_1=yes"
Delete the "2" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_2=yes"
Delete the "3" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_3=yes"
Delete the "4" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_4=yes"
Delete the "5" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_5=yes"
Delete the "6" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_6=yes"
Delete the "7" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_7=yes"
Delete the "8" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_8=yes"
Delete the "9" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_9=yes"
Delete the "Audio Test" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_audiotest=yes"
Delete the "Page Tone" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_pagetone=yes"
Delete the "Your IP Address Is" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_youripaddressis=yes"
Delete the "Rebooting" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_rebooting=yes"
Delete the "Restoring Default" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_restoringdefault=yes"
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Command Interface Post Commands
Table 2-19. Command Interface Post Commands (continued)
HTTP Post Commanda
Device Action
Delete the "Ringback tone" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_ringback=yes"
Delete the "Ring tone" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_ringtone=yes"
Delete the "Intrusion Sensor Triggered" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_intrusionsensortriggered=yes"
Delete the "Door Ajar" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_doorajar=yes"
Delete the "Night Ring" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_nightring=yes"
Trigger the Door Sensor Test (Sensor Config page)
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/sensorconfig.cgi" --post-data
"doortest=yes"
Trigger the Intrusion Sensor Test (Sensor Config page)
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/sensorconfig.cgi" --post-data
"intrusiontest=yes"
a.Type and enter all of each http POST command on one line.
b. Must be in point-to-point mode see Section 2.3.5.2, "Point-to-Point Configuration"
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Appendix A: Mounting the Indoor Intercom
A.1 Mount the Intercom
Before you mount the Intercom, make sure that you have received all the parts for each Intercom.
Refer to Table A-1.
Table A-1. Wall Mounting Components (Part of the Accessory Kit)
Quantity
Part Name
4
Sheet Metal Screw
4
Plastic Ribbed Anchor
Illustration
Table A-2. Gang Box Mounting Components
Quantity
4
Operations Guide
Part Name
Illustration
#6-32 FlatHead Countersunk Machine Screw
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Mount the Intercom
Figure A-1 shows how to properly connect the VoIP Intercom.
Figure A-1. Cable Connections
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Mount the Intercom
Figure A-2 shows a wall mounting option.
Figure A-2. Wall Mounting Option
Rotate Backplate 180°
to use Top Cable Entry
Pre Drill Holes
on Wall
Backplate
121001A
Screw
Accessory
Kit
Top
Cable
Entry
Slot
Wall Cutout
Network
Cable
to J1
Top
Cable
Entry
Figure A-3 shows a 1-Gang Box and a 2-Gang Box mounting option.
Figure A-3. Gang Box Mounting
Top
Cable
Entry
Wall Cutout
Backplate accepts
Single Gang Box
or Two Gang Box
Top
Cable
Entry
Slot
Wall Cutout
Backplate
121002B
Screw
Accessory
Kit
Gang Box Mounting Screw (4x)
Single Gang Box use two
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Mount the Intercom
Figure A-4 shows the maximum recommended wall cutout dimensions.
Figure A-4. Maximum Recommended Wall Cutout Dimensions
0.25 [6.4]
Top Cable Entry Opening
0.25 [6.4]
Wall Cutout
0.25 [6.4]
0.25 [6.4]
Top Cable Entry Closed
Dimensions are in Inches [Millimeter]
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Appendix B: Setting up a TFTP Server
B.1 Set up a TFTP Server
Autoprovisioning requires a TFTP server for hosting the configuration file.
B.1.1 In a LINUX Environment
To set up a TFTP server on LINUX:
1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that
directory.
2. Run the following command where /tftpboot/ is the path to the directory you created in
Step 1: the directory that contains the files to be uploaded. For example:
in.tftpd -l -s /tftpboot/your_directory_name
B.1.2 In a Windows Environment
You can find several options online for setting up a Windows TFTP server. This example explains
how to use the Solarwinds freeware TFTP server, which you can download from the following
website address:
http://www.cyberdata.net/support/voip/solarwinds.html
To set up a TFTP server on Windows:
1. Install and start the software.
2. Select File/Configure/Security tab/Transmit Only.
3. Make a note of the default directory name, and then move the firmware files to be uploaded to
that directory.
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Appendix C: Troubleshooting/Technical
Support
C.1 Frequently Asked Questions (FAQ)
A list of frequently asked questions (FAQs) are available on the VoIP Indoor Intercom product page
at:
http://www.cyberdata.net/products/voip/digitalanalog/intercomindoor/faqs.html
Select the support page for your product to see a list of frequently asked questions for the
CyberData product:
C.2 Documentation
The documentation for this product is released in an English language version only. 
You can download PDF copies of CyberData product documentation from the
VoIP Indoor Intercom product page at:
http://www.cyberdata.net/products/voip/digitalanalog/intercomindoor/docs.html
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Contact Information
C.3 Contact Information
Contact
CyberData Corporation
3 Justin Court
Monterey, CA 93940 USA
www.CyberData.net
Phone: 800-CYBERDATA (800-292-3732)
Fax: 831-373-4193
Sales
Sales 831-373-2601 Extension 334
Technical 
Support
The fastest way to get technical support for your VoIP product is to submit a VoIP Technical Support
form at the following website:
http://www.cyberdata.net/support/contactsupportvoip.html
Phone: (831) 373-2601, Ext. 333
Email: support@cyberdata.net
Returned
Materials
Authorization
To return the product, contact the Returned Materials Authorization (RMA) department:
Phone: 831-373-2601, Extension 136
Email: RMA@CyberData.net
When returning a product to CyberData, an approved CyberData RMA number must be printed on
the outside of the original shipping package. No product will be accepted for return without an
approved RMA number. Send the product, in its original package, to the following address:
CyberData Corporation
3 Justin Court 
Monterey, CA 93940 
Attention: RMA "your RMA number"
RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA
Status form at the following web address:
http://www.cyberdata.net/support/rmastatus.html
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Warranty
C.4 Warranty
CyberData warrants its product against defects in material or workmanship for a period of two
years from the date of purchase. Should the product fail within the warranty period, CyberData will
repair or replace the product free of charge. This warranty includes all parts and labor.
Should the product fail out-of-warranty, a flat rate repair charge of one half of the purchase price of
the product will be assessed. Repairs that are in warranty but are damaged by improper
modifications or abuse, will be charged at the out-of-warranty rate. Products shipped to CyberData,
both in and out-of-warranty, are shipped at the expense of the customer. Shipping charges for
repaired products shipped back to the customer by CyberData, will be paid by CyberData.
CyberData shall not under any circumstances be liable to any person for any special, incidental,
indirect or consequential damages, including without limitation, damages resulting from use or
malfunction of the products, loss of profits or revenues or costs of replacement goods, even if
CyberData is informed in advance of the possibility of such damages.
C.4.1 Warranty & RMA Returns within the United States
If service is required, you must contact CyberData Technical Support prior to returning any
products to CyberData. Our Technical Support staff will determine if your product should be
returned to us for further inspection. If Technical Support determines that your product needs to be
returned to CyberData, an RMA number will be issued to you at this point.
Your issued RMA number must be printed on the outside of the shipping box. No product will be
accepted for return without an approved RMA number. The product in its original package should
be sent to the following address:
CyberData Corporation
3 Justin Court.
Monterey, CA 93940
Attn: RMA "xxxxxx"
C.4.2 Warranty & RMA Returns Outside of the United States
If you purchased your equipment through an authorized international distributor or reseller, please
contact them directly for product repairs.
C.4.3 Spare in the Air Policy
CyberData now offers a Spare in the Air no wait policy for warranty returns within the United
States and Canada. More information about the Spare in the Air policy is available at the following
web address:
http://www.cyberdata.net/support/warranty/spareintheair.html
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Warranty
C.4.4 Return and Restocking Policy
For our authorized distributors and resellers, please refer to your CyberData Service Agreement for
information on our return guidelines and procedures.
For End Users, please contact the company that you purchased your equipment from for their
return policy.
C.4.5 Warranty and RMA Returns Page
The most recent warranty and RMA information is available at the CyberData Warranty and RMA
Returns Page at the following web address:
http://www.cyberdata.net/support/warranty/index.html
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Index
the web access password 30
command interface 68
commands 68
configurable parameters 29, 31, 34, 36, 66
configuration
audio 48
default IP settings 25
door sensor 42
intrusion sensor 42
network 33
SIP 35
using Web interface 25
configuration home page 28
configuration page
configurable parameters 29, 31, 34
contact information 78
contact information for CyberData 78
Current Network Settings 34
current network settings 34
cutout dimensions, maximum recommended 75
CyberData contact information 78
Numerics
100 Mbps indicator light 15
16 AWG gauge wire 9
A
AC voltages, intercom enclosure is not rated 10
AC voltages, intercom enclosure not rated for 2
act light 16
activate relay (door sensor) 44
activate relay (intrusion sensor) 44
address, configuration login 27
audio configuration 48
night ring tone parameter 51
audio configuration page 48
audio encodings 4
audio files, user-created 53
autoprovisioning 62
autoprovisioned audio files 64
autoprovisioned firmware upgrades 63
autoprovisioning autoupdate 63
autoprovisioning enabled option 62
autoprovisioning from DHCP 62
autoprovisioning server (IP address) 63
networking 62
setting up a TFTP server 76
autoprovisioning configuration 60, 61
auxiliary relay 10
auxiliary relay wiring diagram 11
auxiliary relay, 1A at 30 VDC 5
D
default
gateway 25
intercom settings 81
IP address 25
subnet mask 25
username and password 25
web login username and password 28
default gateway 25, 34
default intercom settings 21
default IP settings 25
default login address 27
device configuration 30
device configuration parameters 61
the device configuration page 60
device configuration page 30
device configuration parameters 31
device configuration password
changing for web configuration access 30
DHCP Client 4
DHCP IP addressing 34
dial out extension (door sensor) 44
dial out extension (intrusion sensor) 44
dial out extension strings 37
dial-out extension strings 39
dimensions 5, 6
discovery utility program 27
B
backup SIP server 1 36
backup SIP server 2 36
backup SIP servers, SIP server
backups 36
C
cable connections 73
call button 14
LED 14
call button LED 14
changing
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DNS server 34
door sensor 42, 44, 51
activate relay 44
dial out extension 44
door open timeout 44
door sensor normally closed 44
flash button LED 44
play audio locally 44
DTMF tones 37, 39
DTMF tones (using rfc2833) 37
dual speeds 15
intrusion sensor 42, 44
activate relay 44
dial out extension 44
flash button LED 44
play audio locally 44
IP address 25, 34
IP addressing 34
default
IP addressing setting 25
J
E
J3 terminal block, 16 AWG gauge wire 9
enable night ring events 56
event configuration
enable night ring events 56
expiration time for SIP server lease 36, 41
L
F
label size 7
lease, SIP server expiration time 36, 41
lengthy pages 47
link light 15
Linux, setting up a TFTP server on 76
local SIP port 36
log in address 27
factory default settings 21
firmware
where to get the latest firmware 65
flash button LED (door sensor) 44
flash button LED (intrusion sensor) 44
M
gang box mounting 74
green link light 15
MGROUP
MGROUP Name 47
mounting an intercom 72
multicast configuration 45
Multicast IP Address 47
H
N
home page 28
http POST command 68
http web-based configuration 4
navigation (web page) 26
navigation table 26
network activity, verifying 16
network configuration of intercom 33
Network Setup 33
nightring tones 47
nightringer settings 41
G
I
identifying your product 1
illustration of intercom mounting process 72
installation, typical intercom system 2
intercom configuration
default IP settings 25
intercom configuration page
configurable parameters 36, 66
Operations Guide
O
operating temperature 5
orange link light 15
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P
S
packet time 4
pages (lengthy) 47
part number 5
parts list 8
password
for SIP server login 36
login 28
restoring the default 25
payload types 5
play audio locally (door sensor) 44
play audio locally (intrusion sensor) 44
point-to-point configuration 38
port
local SIP 36
remote SIP 36
POST command 68
power input 5
priority
assigning 47
product
configuring 25
mounting 72
parts list 8
product features 3
product overview
product features 3
product specifications 5
supported protocols 4
supported SIP servers 4
typical system installation 2
product specifications 5
protocol 5
protocols supported 4
sales 78
sensor setup page 43
sensor setup parameters 42
sensors 44
server address, SIP 36
service 78
setting up an intercom 9
settings, default 21
SIP
enable SIP operation 36
local SIP port 36
user ID 36
SIP (session initiation protocol) 4
SIP configuration 35
SIP Server 36
SIP configuration parameters
outbound proxy 36
registration and expiration, SIP server lease 36, 41
unregister on reboot 36
user ID, SIP 36
SIP registration 36
SIP remote SIP port 36
SIP server 36
password for login 36
SIP servers supported 4
unregister from 36
user ID for login 36
SIP settings 37
Spare in the Air Policy 79
speaker output 5
static IP addressing 34
subnet mask 25, 34
supported protocols 4
R
T
reboot 66, 67
remote SIP port 36
reset test function management button 17
resetting the IP address to the default 72, 77
restoring factory default settings 21, 81
return and restocking policy 80
ringtones 47
lengthy pages 47
RJ-45 13
RMA returned materials authorization 78
RMA status 78
RTFM button 17
RTFM jumper 17, 19, 20, 21, 23
RTP/AVP 4
tech support 78
technical support, contact information 78
terminal block, 16 AWG gauge wire 9
TFTP server 4, 76
Operations Guide
U
upgrading to firmware 6.x.x from 5.x.x 65
user ID
for SIP server login 36
username
changing for web configuration access 30
default for web configuration access 28
restoring the default 25
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V
verifying
network activity 16
volume boost 32
W
wall cutout dimensions, maximum recommended 75
wall mounting option 74
warranty 79
warranty & RMA returns outside of the United States 79
warranty & RMA returns within the United States 79
warranty and RMA returns page 80
warranty policy at CyberData 79
web access password 25
web access username 25
web configuration log in address 27
web page
navigation 26
web page navigation 26
web-based intercom configuration 25
weight 5
wget, free unix utility 68
Windows, setting up a TFTP server on 76
Y
yellow act light 16
yellow link light 15
Operations Guide
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