Valor | 1000JN/JP | Owner's Manual | Valor 1000JN/JP Owner's Manual

Valor 1000JN/JP Owner's Manual
Homeowner’s Manual
H3
Gas Fireplace
natural gas 1000JN
propane gas 1000JP
WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings
exactly could result in serious
injury, death, or property damage.
Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
▪
Do not try to light any appliance.
▪
Do not touch any electrical switch; do
not use any phone in your building.
▪
Leave the building immediately.
▪
Immediately call your gas supplier from
a neighbor’s phone. Follow the gas
supplier’s instructions.
▪
If you cannot reach your gas supplier,
call the fire department.
Installation and service must be
performed by a qualified installer, service
agency or the gas supplier.
DANGER
Hot glass
will cause burns.
Do not touch glass
until cooled.
Never allow children
to touch glass.
4007560-03
A barrier designed to reduce
the risk of burns from the hot
viewing glass is provided with this
appliance and must be installed for
the protection of children and
other at-risk individuals.
This appliance may be installed in an
after-market permanently located,
manufactured (mobile) home where
not prohibited by local codes. This
appliance is only for use with the type
of gas indicated on the rating plate.
This appliance is not convertible for
use with other gases, unless a certified
kit is used.
INSTALLER: Leave this manual with the
appliance.
CONSUMER: Retain this manual for
future reference.
Massachusetts:
The piping and final gas connection must be
performed by a licensed plumber or gas fitter
in the State of Massachusetts. Also, see Carbon
Monoxide Detector requirements in the fireplace
installation manual.
WARNING
This product can expose you to chemicals including Benzene,
which is known to the State of California to cause cancer and
birth defects or other reproductive harm.
For more information go to www.P65Warnings.ca.gov.
Note: Natural gas, in its original state, contains Benzene.
The information contained in this manual is believed
to be correct at the time of printing. Miles Industries
Ltd. reserves the right to change or modify any
information or specifications without notice. Miles
Industries Ltd. grants no warranty, implied or stated,
for the installation or maintenance of your heater,
and assumes no responsibility for any consequential
damage(s).
© Copyright Miles Industries Ltd., 2019. All rights reserved.
Designed and manufactured for Miles Industries Ltd.
2
Welcome to Valor
Thank you for purchasing a Valor Fireplace. We
appreciate your business and wish you many happy
years enjoying your new fireplace.
Your new radiant gas heater is a technical appliance
that must be installed by a qualified dealer. Each
Valor fireplace is fully tested during the production
process for your safety and comfort.
®
Homeowner: Please read this manual before
operating this appliance, and save for future
reference.
®
Your unit has been professionally installed by:
Dealer Name: ___________________________________
Phone: _________________________________________
If you experience any problems, call your dealer
immediately. Do not try to repair the unit as you may
cause an injury or damage the fireplace.
Your Valor Fireplace
Here are some important details about your Valor
fireplace, should you need to contact your dealer.
Model: 1000 JN (natural gas) or JP (propane)
Serial: __________________________________________
Trim: ___________________________________________
Options: ________________________________________
________________________________________________
________________________________________________
Please ask your installer for these details if they are
not already provided, or see page 7.
Contents
Safety and your fireplace .......................................... 4
Child safety and your fireplace................................. 6
Getting started ............................................................ 7
First time operation...................................................... 7
Locating fireplace and lighting information ............. 7
Parts of your fireplace................................................ 8
Operating your fireplace ........................................... 9
Fireplace control devices ............................................. 9
Preventing inadvertent ignition ............................... 10
Replacing batteries ................................................... 11
Annual service and maintenance........................... 12
Important—Register your warranty
You should register your Valor using the enclosed
Warranty Registration card. This enables us to
properly address any warranty or service related
concerns you may have.
We do not use this information in any way other
than customer service and warranty purposes. It
is never shared with any third party.
Cleaning your fireplace ............................................ 14
Checking pilot and burner flames.......................... 17
Frequently asked questions .................................... 18
Valor® Warranty ........................................................20
Valor® Outdoor Installation Warranty...................21
If you would prefer to register online, it's fast and
easy to do so at valorfireplaces.com/warranty.
Valor Fireplaces
190–2255 Dollarton Highway
North Vancouver, BC, Canada V7H 3B1
T 604.984.3496 F 604.984.0246
valorfireplaces.com
3
Safety and your fireplace
This manual contains very important information about the safe operation of your fireplace, as well as
maintenance instructions. Read and understand all instructions carefully before operating your fireplace. Failure
to follow these instructions may result in possible fire hazard and will void the warranty.
Replacement manuals are available by contacting the Valor Customer Service at 1-800-468-2567, or by visiting
valorfireplaces.com.
WARNING: Extremely Hot!
Heat and flammability
)LUHSODFH
• Some parts of your fireplace are extremely hot, particularly the glass window. Use the barrier screen
provided with the trim or a gate to reduce the risk
of severe burns.
• Due to its high temperature, the appliance should
be located out of traffic areas and away from furniture and draperies.
• Clothing or flammable material should not be
placed on or near the appliance.
• Always keep the appliance clear and free from combustible materials, gasoline, and other flammable
vapors and liquids.
• Be aware of hot wall surfaces! The wall directly
above the fireplace can get very hot when the fireplace heats. Although safe, it may reach temperatures in excess of 200º F depending on choice of
trims or optional accessories. Do not touch!
• Be aware of hot hearth/floor surfaces! The hearth
or floor directly in front of the fireplace can get
very hot when the fireplace heats. Although safe,
they may reach temperatures in excess of 200º F
depending on elevation of hearth. Do not step on it!
Temperature of hearth/floor surface will be reduced
when barrier screen is installed.
Hearth
Do not put
furniture or other objects
in this space in front of
WKHȴUHSODFH
36” [0.9 m]
Glass window
• The glass front assembly must be in place
and sealed before the unit can be placed into
safe operation.
WARNING
Do not operate this appliance with the
glass front removed, cracked, or broken.
Replacement of the glass front should
be performed by a licensed or qualified
service person. Do not strike or slam the
glass front.
• Solid wood flooring in front of the fireplace (if allowed) may shrink during the heating season
due to heat.
• The glass front assembly must only be replaced as
a complete unit, as supplied by the fireplace manufacturer. No substitute material may be used.
• Some materials or items, although safe, may
discolor, shrink, warp, crack, peel, and so on because of the heat produced by the fireplace. Avoid
placing candles, paintings, photos and other combustible objects sensitive to heat or furniture within
36 inches (0.9 m) around the fireplace.
• Do not use abrasive cleaners on the glass front
assembly. Do not attempt to clean the glass front
when it is hot.
4
Safety and your fireplace
Barriers and safety
• A barrier designed to reduce the risk of burns from
the hot viewing glass is provided with this appliance and must be installed for the protection of
children and other at-risk individuals.
• If the barrier becomes damaged, the barrier must
be replaced with the manufacturer’s barrier for
this appliance.
• Any safety screen, guard or barrier removed for
servicing the appliance must be replaced prior to
operating the appliance.
• The appliance and venting system should be inspected before initial use and at least annually
by a professional service person.
Initial and annual inspection
• Installation and repair should be performed by
a qualified service person.
• If any part of this fireplace has been under water,
immediately call a qualified service technician to
inspect the unit and to replace any part of the
control system and any gas control that has been
under water.
Maintenance
• Clean frequently if excessive lint from carpeting,
bedding, etc., exists.
• Keep the unit’s control compartment, burner, and
circulating air passageways clean to provide for
adequate combustion and ventilation air.
• Inspect the external vent cap on a regular basis to
make sure that no debris, plants, trees, shrubs are
interfering with the air flow.
Venting
• Never obstruct the flow of combustion and ventilation air. Keep the front of the appliance clear of all
obstacles and materials for servicing and proper
operation.
• This gas fireplace and vent assembly must be
vented directly to the outside and must never be
attached to a chimney serving a separate solid fuel
burning appliance. Each gas appliance must use a
separate vent system. Common vent systems are
prohibited.
Intended use
• This appliance is designed and approved as a
supplemental heater and provides the potential
for most energy conservation when used while
attended. The use of an alternate primary heat
source is advisable.
5
Child safety and your fireplace
DANGER
Hot glass
will cause burns.
Do not touch glass
until cooled.
Never allow children
to touch glass.
A barrier designed to reduce
the risk of burns from the hot
viewing glass is provided with this
appliance and must be installed for
the protection of children and
other at-risk individuals.
A heating gas appliance does require safe handling. For this reason, we very strongly recommend children not be
allowed to touch the fireplace or its controls.
Read and carefully follow all safety warnings and operating instructions contained in this manual, and follow
these important child safety precautions and recommendations:
• Parts of your Valor Fireplace become extremely
hot while in operation. The glass viewing window
temperature can exceed 500º F at full capacity.
• Do not let children touch the glass or any parts
of your fireplace even after it is turned off, as the
surfaces will remain hot for some time.
• Momentary contact with a hot glass surface can
cause a severe burn, even if the fireplace is operating at reduced heating capacity.
• The glass window will remain hot for an extended
period of time after the fireplace has been turned
off. Make sure that children are prevented from
touching the fireplace during the cool down period.
• Children and adults should be alerted to the hazards of high surface temperature and should stay
away to avoid burns or clothing ignition.
• Toddlers and young children must be closely
supervised at all times when they are in the same
room as the operating fireplace. They lack full
awareness of danger and rely on your protection.
Toddlers, in particular, do not have the motor skills
and response reflexes to withdraw in the event of
accidental contact with a hot surface.
6
• A physical barrier is strongly recommended if
there are young children, or at-risk individuals in
the house. Install an approved after-market safety
gate to keep toddlers, young children and other atrisk individuals a safe distance from the fireplace.
• Keep the remote control handset out of reach of
children at all times. A wall mount storage support
is provided with your remote control handset.
• Make sure that the fireplace, including the pilot
light, is completely turned off when children are
present and close supervision and safety barriers are not available—see pages 9 and 10 of this
manual.
• If the fireplace is not going to be used for the
summer or any extended period of time, remove
the batteries from the remote control handset
and battery holder under the firebox. It is recommended that batteries are replaced annually in
any event—see page 11.
Getting started
First time operation
When operating your new fireplace for the first time,
some vapors may be released due to the burning of
curing compounds used in the manufacture of the
fireplace. They may cause a slight odor and could
cause the flames to be the full height of the firebox,
or even slightly higher, for the first few hours of
operation.
WARNING
Do not attempt to access the card while
the fireplace is hot! Let the fireplace
cool first before touching it!
It is also possible that these vapors could set off any
smoke detection alarms in the immediate vicinity.
These vapors are quite normal on new fireplaces.
We recommend opening a window to vent the
room. After a few hours use, the vapors will have
disappeared and the flames will be at their normal
height.
Valor automatic gas shut-off
For your safety, this fireplace is fitted with a flame
supervision device which will shut-off the gas supply
if, for any reason, the pilot flame goes out. This device
incorporates a fixed probe, which senses the heat
from the pilot flame. If the probe is cool, the device
will prevent any gas flow unless manually lighting
the pilot. See full lighting instructions card attached
to the fireplace or reproduced in Appendix A of the
Installation manual.
Locating fireplace and lighting information
Fireplace
model
Serial
number
The Fireplace and Lighting Information card is located
on a card at the right hand side of the fireplace case.
To access the card, remove the barrier screen and
side door. Grab the card and pull it out. There is
important information on both sides of the card.
7
Parts of your fireplace
Here are the major components of your installed fireplace, both with and without the protective barriers
installed. Your individual fireplace may appear slightly different depending on your installed options.
Barrier Screen
Window Frame
Liners
Side Doors
Fireplace info
card behind the
right door
Fuel Bed
Logs, embers,
pebbles
Burner Platform
Window Frame
Window Frame
Window Levers
Info Card Slot
Fireplace info
card behind the
right door
Battery Holder
8
Receiver
Control Valve
Window Rail
Operating your fireplace
Fireplace control devices
Turn your fireplace OFF (including pilot)
There are two ways to control your fireplace.
Press and hold:
button on remote, or
- ON-OFF button on wall switch
1. Thermostatic Remote Control turns fire ON, OFF,
controls flame height and can be programmed to
function automatically.
2. Wall Switch turns fire ON, OFF and controls
flame height.
Remote Control
Wall Switch
Turn your fireplace ON
WARNING
STOP IF YOU SMELL GAS! DO NOT LIGHT!
See cover page immediately!
Press and hold:
- +
buttons on remote, or
- ON-OFF button on wall switch
until a short beep confirms the start sequence has
begun; release buttons.
If the flames are on, they go down and you hear the
valve motor wind down. You hear a clunk and a beep
indicating that the valve has received the signal from
the remote control.
In the unlikely event that you cannot turn off your
fireplace with the remote control handset, use the
wall switch; if the wall switch malfunctions and
will not turn off the fireplace, wait 8 hours and the
fireplace will automatically go to pilot. You can then
access the controls inside your fireplace.
WARNING
Risk of severe burns! Surface of the
fireplace are very hot during operation!
Ensure firepace has cooled off before
accessing control.
Alternately, turn off your house gas supply. In all
cases, call your dealer for service assistance.
Continuing beeps confirm the ignition is in process.
The pilot lights up, then the fireplace.
If you need to light up the pilot manually, see the
Lighting Instructions card attached to the fireplace see page 7 to know how to access it. Also, a copy of
this card is reproduced in Appendix A of the fireplace
Installation Manual.
ON:
parallel
to pipe
OFF:
perpendicular
to pipe
To use additional functions of your Remote
Control such as temperature or program
settings, visit valorfireplaces.com/remotes
9
Operating your fireplace
Preventing inadvertent ignition
Automatic shut-off (in certain conditions)
You can use one of the two following methods to
make sure that your fireplace will not turn on when
you don’t want it on.
Your fireplace’s remote control is equipped with an
automatic shut-off mechanism which is activated in
certain conditions. See Remote Control handbook or
valorfireplaces.com/remotes for a description of this
feature.
• On gas valve, turn dial from ON position to MAN
position as shown. Turning dial to MAN will make
sures that main burner cannot come on. The pilot
will remain on if lit.
ON
Gas
valve
• Alternately, remove all batteries from the battery
holder next to receiver as well as from the handset.
Wall
switch
Fireplace
Battery
holder
Gas
Receiver valve
Battery holder located next to receiver on
bottom of fireplace under removable panel.
10
Replacing batteries
To replace the batteries:
WARNING
Do not attempt to access the batteries
while the fireplace is hot! Let the
fireplace cool first before touching it!
1. Remove the barrier screen by pulling on it or unhooking it depending on trim model.
2. Lift up the side doors then pull them straight out
sideways towards the center of the fireplace.
3. Pull the removable panel straight out.
4. Locate the battery holder next to the receiver
and pull it out.
Caution
Do not use a screwdriver or other metallic
object to remove the batteries from the battery
holder or the handset! This could cause a short
circuit.
Low batteries signals:
• Handset: battery icon on display shows 1 lit bar
• Holder: frequent beeps for 3 seconds when valve
motor turns.
BEFORE changing the batteries, turn the fireplace off
(including pilot) and disconnect the battery holder
from the receiver.
The fireplace uses four 1.5 V AA alkaline batteries in a
separate battery holder located next to the receiver
and one 9 V alkaline battery in its handset. Batteries
should last one to two seasons, depending on usage.
Removing the batteries in the off-season will extend
the battery life.
Battery holder
5. Disconnect the battery holder connector. Do not
pull on the wire!
6. Replace the batteries with 4 AA alkaline batteries.
Caution
Do not put batteries in the receiver as leaking
acid could damage its circuit board.
7. Reconnect the battery holder to its wire.
Wall
switch
Fireplace
Battery
holder
Gas
Receiver valve
8. Replace the holder to the left of the receiver.
9. Reinstall the removable panel, side doors and
barrier screen.
Using Handset Wall Holder
Your fireplace equipment includes a wall holder to
store the handset. If it hasn’t been installed, refer to
the instructions in the fireplace Installation Manual.
Battery holder located next to receiver on
bottom of fireplace under removable panel.
To access the battery holder, unhook the barrier
screen, lift up the side doors and pull then straight
towards the center of the fireplace. Pull out the
removable panel under the window frame.
Remote and wall holder
11
Annual service and maintenance
We recommend having your fireplace serviced every year. Contact your dealer quoting the model number. It will
be helpful if the fireplace’s serial number can also be quoted. These numbers are on the information card (see
page 7).
A list of replacement parts is included in your fireplace Installation Manual. Please always quote the part number
and description when requesting spare parts.
Annual Inspection
Maintain the safe operation of your fireplace. Contact your dealer to have a qualified technician go over the list
below and make the necessary verifications at least once every year.
Safe Operation List: to be performed by a qualified technician only.
 Inspect and operate the pressure relief mechanism to verify relief mechanisms are free from
obstruction to operate. See Cleaning Your Fireplace section of this manual.
 Clean glass window with a suitable fireplace
glass cleaner. Abrasive cleaners must not be
used. Be careful not to scratch the glass when
cleaning. See Cleaning Your Fireplace section of
this manual.
 Inspect the operation of the flame safety system Pilot or Flame rectification device.
 Inspect and make sure the lighting of the main
burner occurs within 4 seconds of the main
gas valve opening. Visual inspection should
match that outlined in the appliance instruction manual. Inspect primary air openings for
blockage. See Checking Pilot and Burner Flame
section of this manual.
12
 Inspect condition of vent and vent terminal for
sooting or obstruction and correct if present.
 Vacuum and clean any excess debris in the
firebox that is not supposed to be there.
 Test and measure the flame failure response
time of the flame safety system. It must deenergize the safety shutoff in no more than
30 seconds.
 Check all accessible gas-carrying tubes, connections, pipes and other components for
leaks. See Set up Gas Supply section of the
fireplace Installation Manual.
Cleaning your fireplace
WARNING
Risk of severe burns! Do not touch the
glass while it is hot! Let the fireplace
cool first before cleaning it.
Remove the window for cleaning
1. Remove the barrier screen by pulling on it if magnetized or unhooking it if hooked.
2. Remove the side panels by lifting them, then
pulling them sideways towards the center, sliding
them out of their slots behind the trim face.
3. Locate the levers on each side of the window
towards the top. Using your finger, pull the levers
towards you and unhook them from the window
frame brackets.
4. Gently pull the top of the window outward.
5. Lift the window out of its bottom railing and set it
aside in a safe place to avoid damage.
Spring Loaded
Window Levers
13
Cleaning your fireplace
Cleaning glass mineral deposits
One of the by-products of the combustion process
in a gas fireplace is a mineral which can show up as a
white film on the ceramic glass window.
The composition of the deposit varies with location
and time, therefore can appear intermittently.
There is no definitive solution to this issue. Various
cleaning products have been tried with varying
results. The following are recommendations only and
are not meant to guarantee results.
Note: Mineral deposits occur naturally and are not
covered under the Valor® warranty.
• Clean the glass regularly as soon as you notice the
buildup (white film). If the film is left for a longer
period of time, it will etch into the glass. It is then
much harder, if not impossible, to remove.
• If the barrier screen becomes damaged, it must be
replaced with the same model and version barrier
from Valor.
• Clean the steel trims with mild soap and warm
water. Any alcohol/solvent base cleaner will weaken
the coating and damage it.
• Clean the barrier screens by dusting with a soft
brush.
• Clean the firebox ceramic logs/rocks and walls by
dusting them with a soft brush. Dust can also be
removed from the burner using a soft brush after
removing the ceramic logs. When cleaning, make
sure that no particles are brushed into the slots of
the burner.
Caution
• Never use an abrasive cleaner or ammonia-based
cleaner on the ceramic glass. Any abrasion of the
surface has the immediate effect of compromising
the strength of the glass. An emulsion type cleaner
is recommended.
Choking Hazard! Make sure the fireplace area
is clear of firebed small particles to avoid
ingestion by small children. Vacuum thoroughly
around the fireplace area after cleaning.
• Use a soft damp cloth to apply the cleaner. Dry the
glass with a soft, dry, preferably cotton cloth. Most
paper towels and synthetic materials are abrasive
to ceramic glass and should be avoided.
Log position
• Our dealers have had good results from the products listed below. We cannot, however, guarantee
the results of these products.
» Brasso, Polish Plus by KelKem, Cook Top Clean
Creme by Elco, White Off by Rutland, Turtle Wax
Do not clean the glass while it is hot.
• Always securely replace the window and the barrier
screen before lighting.
• If broken, the glass pane may only be replaced as a
complete window unit as supplied by the manufacturer.
14
Log position is important in your Valor fireplace.
Proper log positioning optimizes the beauty of the
flame and the combustion efficiency of your fireplace.
If the logs become disturbed during glass cleaning
or other maintenance, refer to your fireplace Installation manual for the specific instructions on how to
replace them for optimal operation.
Cleaning your fireplace
Refit the window
1. Place the window in its bottom railing. Make sure
to remove any vermiculite or glass particles in the
railing before installing the window.
Window
Frame
WARNING
The window unit must be correctly
installed, fastened and sealed after
servicing or serious bodily injury and/or
damage to the fireplace may result.
To ensure a safe operation:
Bottom
railing
• Double-check that the bottom of the
window frame is correctly installed in
the bottom support railing;
• Verify that the levers are hooked
properly to the window tabs then;
• Pull out the top of the window and
release it to ensure the springs return it;
• Ensure the window is sealed before
operation.
WARNING
2. Push the top of the window frame against the
firebox.
Failure to install the window correctly
can:
3. While you hold it, pull and hook the side levers
back to the window brackets on each side.
• Cause carbon monoxide to leak.
• Affect the performance of the fireplace.
• Damage components.
• Cause overheating resulting in
dangerous conditions.
Damage caused by incorrect window
installation is not covered by the Valor
Warranty.
4. Apply firm hand pressure around the window
frame to make sure the window is sealed tight
against the firebox.
15
Cleaning your fireplace
5. If the Hot Glass Warning plate has been removed
from the front lower corner of the window, reinstall it by sliding it between the glass and the
frame as indicated.
Hot Glass Warning Plate
6. Re-install the side doors.
7. Re-install the barrier screen on the trim.
WARNING
For safety purposes, make sure the
barrier screen is re-installed on the
fireplace front after maintenance.
16
Checking pilot and burner flames
A periodic check of the pilot and burner flames
should be made. Check after the fire has been on for
at least 30 minutes. The pilot flame must cover the tip
of the thermocouple probe. The main burner flame
pattern will vary from fireplace to fireplace depending
on the type of installation and climatic conditions.
Correct flame appearance
Pilot Flame
Performance of propane gas fireplaces may be
affected by the quality of commercial gas supplied
in your area.
The fireplace area must always be kept clear and
free from combustible materials, gasoline and other
flammable vapors and liquids.
Inspect the vent terminal outdoors regularly to make
sure that snow, trees, bushes, leaves, or other objects
do not obstruct it. We recommend at least an annual
inspection.
Thermocouple
probe must be in
flame
1000DWK—Driftwood
Pilot Flame
Pilot flame
1000LSK—Traditional Logs
Note
Pilot Flame
The height and color of your flames can vary
depending on fuel type, fuel quality and mixture,
altitude, and aeration adjustment at or after
installation.
The photos of typical flame appearance are for
illustrative purposes only. Your fireplace may be
operating normally but appear different than the
photos.
1000BLK—Birch Logs
17
Frequently asked questions
Question
Answer
What do I do if my fireplace
won't turn on?
If you have followed all instructions for your remote control or wall switch
(see page 9, or the remote control booklet included with your fireplace)
and your fireplace still won't turn on, the batteries located inside the
fireplace may be low and need replacing. See page 11 for instructions on
how to replace the batteries.
If the fireplace still won't turn on after that, call your dealer for further
information. Your fireplace may require service by a qualified service
technician. Visit valorfireplaces.com/contact for a list of dealers near you.
18
I've just started my fireplace
for the first time, what is
that smell?
When first lit, your fireplace will burn some paint and oil residues left over
from the manufacturing process. This is perfectly normal. See First Time
Operation on page 7 for more information.
When I operate the fireplace,
why do I suddenly hear a
faster series of beeps than
usual?
This is an indication that the batteries in your fireplace are getting critically
low (not the batteries in your remote control handset, but the batteries in
the battery holder under your fireplace). See page 11 for instructions on
how to replace the batteries.
Why do I hear popping or
snapping noises?
As your fireplace heats and cools with normal use, its metal parts will
expand and contract causing some noise. This is pefectly normal.
Why do I hear whirring
noises?
As you start or adjust your fireplace's flame, the control valve motor turns
to adjust the settings. This is perfectly normal.
How do I clean my fireplace?
Please see page 15 for cleaning instructions to keep your fireplace looking
great.
I dropped some pieces of
embers under the fireplace
while cleaning, is this
dangerous?
No. The embers from the fuel bed are not flammable and will not impact
the operation of your fireplace. Vacuum them up when you clean your
fireplace.
There is condensation on
the inside of the glass, is this
okay?
This is normal, and will disappear naturally as the fireplace is turned on
and heats up.
Frequently asked questions
Question
Answer
There is a white film on the
inside of the glass, is this
okay?
This happens due to composition of the gas from your supplier. Clean as
soon as possible (when the fireplace is cool) so it does not bake onto the
glass with time and become permanent. See pages 13–15 for cleaning
instructions.
When I start my fireplace,
the flame is blue or
transparent, is this normal?
This is normal, your flame will take on a more yellow/orange appearance
as the fireplace heats up.
When I start my fireplace,
the flame is dirty or black, is
this normal?
No. This is possibly caused by a blocked opening in the burner which can
be cleaned by vacuuming it - see page 14 for cleaning instructions. Call
your dealer if the problem persists after cleaning.
Where can I purchase parts
for my fireplace? Who can
service my fireplace?
Any of our Valor dealers are able to order parts or provide field service.
Please contact your dealer - see page 3 - or visit valorfireplaces.com/
contact for a list of dealers near you.
It will be useful to quote your model and serial numbers, which can be
found on the fireplace information card attached to the fireplace - see
page 7. Servicing must be performed by a qualified technician.
19
Valor® Warranty
If you have a problem with this unit, please contact your dealer or supplier immediately. Under no circumstances should you
attempt to service the unit in any way by yourself. The warranties in paragraphs 1 and 2 are provided only to the initial user
of this unit, are not transferable and are subject to the conditions and limitations in paragraphs 3, 4 and 5. Please review the
conditions and limitations carefully and strictly follow their requirements.
g) This warranty applies to non-commercial use and
service and is void if it is apparent that there is abuse,
misuse, alteration, improper installation, accident or
lack of maintenance to the unit.
1. Extended Warranty Coverage
For a period of up to ten (10) years, Miles Industries
Ltd., (the “Company”) or its appointed distributor will at
its option pay the initial owner for the repair of, or will
exchange the following parts or components which are
found to be defective in material or workmanship under
normal conditions of use and service:
Maximum Warranty Period
h) The warranty does not cover damage to the unit
through:
i) Improper installation, operational or environmental
conditions.
10 years
ii) Inadequate ventilation in the area or competition
for air from other household equipment or
appliances.
Part or Component
Defect Covered
9
Exterior steel casing
Corrosion
9
Glass
Loss of structural integrity
9
Cast iron parts
Corrosion
9
iii) Chemicals, dampness, condensation, or sulphur
in the fuel supply lines which exceeds industry
standards.
Firebox and heat
exchanger
Corrosion (but not
discoloration) causing loss
of structural integrity
9
i) This warranty does not cover glass, log breakage or
damage to the unit while in transit.
2. Two-Year Parts Warranty
In addition, for two (2) years from the date of purchase, the
Company, at its option, will repair or exchange all parts and
components not listed above but that are found to have a
bona ȴde defect in material or workmanship under normal
conditions of use.
3. Conditions and Limitations
j) The Company does not allow anyone to extend, alter
or modify this warranty and assumes no responsibility
for direct, indirect or consequential damages caused
by the unit. State or provincial laws where the initial
user or user resides may provide speciȴc rights
extending this warranty and, if so, the Company’s sole
obligation under this warranty is to provide labor and/
or materials in accordance with those laws.
4. Discharge of Liability
a) The warranty registration card must be completed by
the initial owner and returned to the company within
90 days. Alternatively, the warranty registration form
may be ȴlled out online at
www.valorȴreplaces.com
After two (2) years from the date of purchase, the Company
may, at its option, fully discharge all obligations under this
warranty by paying to the ȴrst owner the wholesale price of,
or replacing, any defective parts.
b) Installation and maintenance must be performed by
an authorized and trained dealer in accordance with
the Company’s installation instructions.
5. No Other Warranty
c) This warranty is void where installation of the unit
does not conform to all applicable codes including
national and local gas appliance installation codes and
building and ȴre codes.
All obligations to repair this unit are deȴned in this warranty.
Some states or provinces may speciȴcally mandate
additional obligations on the part of manufacturers, but in
the absence of such speciȴc legislation, there is no other
warranty or obligation expressed or implied.
d) The owner must comply with all operating
instructions.
e) The Company is not responsible for the labor costs
to remove defective parts or re-install repaired or
replacement parts.
f) The initial owner of the unit will be responsible for
any shipping charges for replacement parts as well
as travel time incurred by the dealer to perform the
warranty work.
190ɋ–ɋ2255 Dollarton Highway,
North Vancouver, BCɄCanadaɄV7H 3B1
20
Valor® Outdoor Installation Warranty
If you have a problem with this unit, please contact your dealer or supplier immediately. Under no circumstances
should you attempt to service the unit in any way by yourself. The warranties in paragraphs 1 are provided
only to the initial owner of this unit, are not transferable and are subject to the conditions and limitations in
paragraphs 2 and 3. Please review the conditions and limitations carefully and strictly follow their requirements.
1. Two-Year Parts Warranty
Two (2) years from the date of purchase, the
Company, at its option, will repair or exchange
all parts and components that are found to have
a bona ȴde defect in material or workmanship
under normal conditions of use.
2. Conditions and Limitations
a) The warranty registration card must be
completed by the initial owner and returned
to the company within 90 days. Alternatively,
the warranty registration form may be
ȴlled out online at valorȴreplaces.com
b) Installation and maintenance must be performed
by an authorized and trained dealer in accordance
with the Company’s installation instructions.
c) This warranty is void where installation of the
unit does not conform to all applicable codes,
including national and local gas appliance
installation codes and building and ȴre codes.
d) The owner must comply with all
operating instructions.
e) The Company is not responsible for the
labor costs to remove defective parts or reinstall repaired or replacement parts.
f) The initial owner of the unit will be responsible
for any shipping charges for replacement
parts as well as travel time incurred by the
dealer to perform the warranty work.
h) This warranty does not cover
damage to the unit due to:
i) Improper installation, operational
or environmental conditions.
ii) Inadequate ventilation in the area
or competition for air from other
household equipment or appliances.
iii) Damage due to chemicals, dampness,
condensation, or sulphur in the fuel supply
lines which exceeds industry standards.
i) This warranty does not cover glass, log breakage
or damage to the unit while in transit.
j) The Company does not allow anyone to extend,
alter or modify this warranty and assumes no
responsibility for direct, indirect or consequential
damages caused by the unit. State or provincial
laws where the initial owner or user resides may
provide speciȴc rights extending this warranty
and, if so, the Company’s sole obligation
under this warranty is to provide labor and/
or materials in accordance with those laws.
3. No Other Warranty
All obligations to repair this unit are deȴned in
this warranty. Some states or provinces may
speciȴcally mandate additional obligations on
the part of manufacturers, but in the absence
of such speciȴc legislation, there is no other
warranty or obligation expressed or implied.
g) This warranty applies to non-commercial use and
service and is void if it is apparent that there is
abuse, misuse, alteration, improper installation,
accident or lack of maintenance to the unit.
warranty work.
190ɋ–ɋ2255 Dollarton Highway,
North Vancouver, BCɄCanadaɄV7H 3B1
21
Notes
22
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