Posiflex | HS-3510W/HS-3512W/HS-3514W | User manual | Posiflex HS-3510W/HS-3512W/HS-3514W User Manual

Posiflex HS-3510W/HS-3512W/HS-3514W User Manual
JIVA Desktop POS
User Manual
Package Contents
HS-3510W/3512W/3514W desktop POS (x 1)
24V/60W Power Adaptor (x 1)
Power cord (x 1)
3-inch wide thermal paper roll (x 1)
Paper separator for 2” thermal paper roll (x 1)
Desktop mounting kit pack for HS-3510/3512 (x 1)
(including 1 desktop mounting bracket,
4 fixing screws, and 4 plastic anchors)
Desktop mounting kit pack for HS-3514 (x 1)
(including 1 bottom plate, 1 desktop mounting
bracket, 4 fixing screws, and 4 plastic anchors)
User manual (x 1)
Product Feature
Innovative All-in-one Terminal
This compact all-in-one 10”/12”/14” touch POS now comes with a
detachable receipt printer for easy maintenance. Add an optional 2D
barcode scanner while the printer is on board, making HS3510W/3512W/3514W the most well-rounded all-in-one POS terminal
in the market.
Integrated Design with Advanced Manageability
HS-series integrates the most widely used peripherals including 3”
thermal printer, MSR, fingerprint sensor, 2D barcode scanner and 2nd
customer display to support your daily POS operation. The detachable
modularized design allows quick access to the components, enabling fast
and easy service and upgrades.
Dressed from head to toe in timeless black or white color, the only trend
that never goes out of style, and with stylish touches added throughout,
HS-series is not just a piece of machinery, it is an elegantly crafted piece
of art that looks right at home in any store decoration.
15650900070 Ver. F0
Views of HS-3510W/3512W/3514W
Front View
P-CAP Touch & LCD Panel
Fingerprint or iButton
Sensors (Optional)
Posiflex 2D Scanner
Paper Jam Rescue
3-Track Magnetic
Stripe Reader
Power LED Indicator
Printer Error
LED Indicator
Printer Paper-Out
LED Indicator
Printed Paper Exit
Feed Button
Rear View
Top I/O Interface
Cable Cover
Bottom I/O Interface
Cable Cover
Cable Exit
Left Side View
Power Button
Right Side View
RFID Card Reader
Paper Roll Cover
Release Lever
Bottom View
Rubber Pad
Rubber Pad
Bottom I/O Interface
Mounting holes
Views of I/O Interface of HS-3510W/3512W/3514W
Top I/O Interface
USB 2.0 Port
VGA Port
RJ-50 COM Port
DB-25 Parallel Port
Bottom I/O Interface
24V DC-IN Power Jack
RJ-10 Cash Drawer Port
USB Ports
Line Out
DB-9 COM Ports
PS/2 Port
RJ-45 LAN Port
Connecting Power Adapter
Please refer to the following instructions on how to connect power adapter to
HS-3510W/3512W/3514W and to organize your cables.
Lay your desktop POS on a level surface with
its touch screen facing down as shown in the
Hold the bottom I/O interface cover with
your thumb and forefinger, and then gently
pull the cover outwards to remove the cover.
Connect power adapter and I/O cables to the
bottom I/O interface.
Have the cover join to the wedge portions of
the bottom I/O interface.
Before pushing the cover back into place,
neatly thread the cables through the cable
Cable Exit
Press down the cover to close the bottom I/O
interface chamber.
Adjusting LCD Monitor for a Better Viewing Angle
For an optimal viewing angle, please tilt the LCD
monitor up and down in the directions shown by the
arrow in the below figure. Please be advised not to
touch LCD panel while setting up the tilt angle for HS3510W/3512W/3514W.
Loading 2” or 3” Paper Rolls
Before operating the printer, please follow the below steps to load a paper roll.
To open the paper roll cover, push down the
paper roll cover release lever in the
direction shown in the figure.
Before installing 2-inch paper roll in the thermal printer, place
paper separator in the paper roll compartment by following the
instructions below. If you are using 3” paper roll for the printer,
please skip to next step.
2.1. Hold the separator with the sharppointed side down.
2.2. Push the sharp-pointed part of paper
separator into the slot on the bottom of
the paper roll compartment.
2.3. Slide another side of paper separator into the slot on the top of
the paper roll compartment.
2.4. Drop 2-inch paper roll inside the paper
roll compartment.
To load the thermal printer with the 3-inch
paper roll, just drop the thermal paper roll
inside the paper roll compartment of the
printer as illustrated in the figure.
Unroll the thermal paper and drag the loose
end of the paper till it extends towards the
paper cutter.
Paper cutter
Make sure the loose end sticks out of the
opening of the paper roll compartment.
Then, close the paper roll cover by pushing
it back at the center of the top side of the
cover with a click sound.
Make sure the paper roll is well loaded with
the end of the paper sticking out as shown
in the figure.
To avoid paper jam or other printing errors, do NOT
press the paper roll cover release lever during printing.
Troubleshooting Paper Jams
When it comes to the common printing problems, it is inevitable that you
might encounter the issue of paper jams at some point. The following steps are
provided to assist you in fixing the problem. Before proceeding, make sure that
your POS terminal is properly shut down.
Open the paper jams rescue compartment
by sliding the cover in the direction shown
by the arrow.
In the paper jams rescue compartment, find
the adjustment wheel, which mainly allows
you to manually adjust the cutting position
of the cutter blade.
Adjustment wheel
Keep rotating the wheel until the cutter
blade is completely retracted.
Observe the cutter position through the paper exit slot to ensure the
cutter blade moves upward to the retracted position.
Gently push down paper roll cover release
lever to open the paper roll cover. If the
cover is still stuck, please repeat Step 3 and
Step 4.
Remove the jammed paper, reinstall the paper roll, and then close
the paper roll cover firmly.
Replacing POS Receipt Printer Module
HS-3510W/3512W/3514W offers a quick solution to help you to replace POS
receipt printer module when there is a need. Please go through the steps
described below to achieve the purpose. Before proceeding the procedure,
please ensure that the terminal is completely shut down.
After laying POS terminal on a flat surface
with its bottom facing towards you, remove
the screw shown by the arrow.
Position the terminal with its screen facing
toward you, and then push down the paper
roll cover release lever to open the paper roll
Inside the paper roll compartment, remove
the two screws indicated by the arrows.
While supporting the terminal with one hand,
grab the right-hand side of the terminal and
then pull the front cover towards you with
force to separate the printer module from the
rear case of HS-series
From the left-hand side of the terminal,
remove the front cove from the rear case.
Disconnect all the cables indicated in the figure.
Take the new printer module which you wish to replace with, and
then connect the cables to the printer control board as indicated in
the following figures.
7.1 Connect the CR cable to CR port on the
control board.
Insert the cable to the port for printer
signal on the control board.
Attach the USB cable to Type-B USB
port on the control board.
Plug the cable to DC-IN power jack on
the control board.
Carefully support the printer module with
both of your hands and then push it back
into the rear case of HS-series terminals.
After ensuring the front cover is well
attached to the rear case, insert the two
screws back into the screw holes inside the
compartment, secure them, and then close
the cover.
Insert the screw which you removed in step
1 to the screw hole at the bottom, and then
fasten it properly, as the figure shows.
Mounting the POS onto a Table
This section will describe two alternative solutions to help you fix the POS
firmly onto a table in preventing your POS system from being rocked, tipped
or tilted accidentally.
Using bottom plate (for HS-3514 only)
Please be informed the bottom plate is available for HS-3514 models, but an
optional item for HS-3510/3512 users. Please follow the steps below to install
the bottom plate for HS-3514.
Take the bottom plate with the mounting bracket out of the package,
and place it with its screw holes on the top in your preferred position.
Screw holes
Mounting bracket
Bottom Plate
Support your POS terminal with its
screen facing towards you. Then, align
the two screw bolts on the bottom of the
POS with the rail slots of the mounting
Push the POS backwards along the rail slots of the bracket until the
terminal is locked into place.
After inserting another two scerws into the two mouting holes located
on the rear of the POS, fasten them to fix the POS termial to the
bottom plate.
Using desktop-mounting kits
Please follow the steps below to install desktop-mounting kits.
For HS-3510/3512 users, take the mounting
bracket out of desktop-mounting kits.
For HS-3514 users, please first release the mounting bracket from the
bottom plate by removing two screws as shown in the figure.
Mounting bracket
Bottom Plate
After placing the mounting bracket in your
preferred mounting position, use the screw
holes of the mounting bracket to drill two
holes on the surface. Each hole has to be at
least 14 ” or 6.25 mm diameter and 1 83 ” or
35mm in depth.
Insert two plastic anchors into the holes you
drilled in step 2 and use a hammer to tap the
plastic anchors into the drilled holes.
After well attaching two screw holes of the mounting bracket to the
plastic anchors, insert two self-tapping screws into the plastic anchors
through the mounting bracket and then secure the bracket.
Support your POS terminal with its screen
facing towards you. then, align the two screw
bolts on the bottom of the POS with the rail
slots of the mounting bracket.
Push the POS backward along the rail slots of the bracket until the
terminal is locked into place.
To completely mount the desktop POS onto the table, please follow
the steps below.
7.1 Use the two mouting holes located on the rear of the POS to drill
another two holes on the same surface. Each hole also has to be at
least 14 ” or 6.25 mm diameter and 1 83 ” or 35mm in depth.
Push the POS in the direction shown by the arrow to reomve it
from the mouting bracket.
After pushing two plastic anchors into
the drilled holes, tap the plastic anchors
into the drilled holes with a hammer.
Refer Step 6 to mount the POS to the bracket.
Apply two self-tapping screws through the mounting holes into
the two plastic anchors. Then, fasten the screws to completely
lock the POS onto the table.
Installing 4G SIM card & Activating 4G Function
Refer to the steps described below to install 4G SIM card and further enable
4G feature. Before proceeding with the installation procedure, make sure HS3500 series is shut down and the driver for 4G module is properly
Push down the paper roll cover release lever to
open the paper roll cover. Locate 4G SIM card slot
inside printer compartment as indicated in the
Slide 4G SIM card into the SIM card slot with its
gold contacts facing towards you. To remove the
SIM card, push it again to pop it out of the card
After ensuring the SIM card is well inserted, push power button to
power on your terminal. After HS-3500 series successfully boots to
Windows systems, wait a moment for the Network icon to show up on
Left-click on Network icon on taskbar, and then select the cellular
network you intend to use to initiate cellular connection.
Powering ON/OFF HS-3510W/3512W/3514W
Power ON HS-3510W/3512W/3514W
To power on the POS, gently press and hold down the power button for at
least 1 second till the Power LED indicator turns solid blue, and then
release the button.
Power OFF HS-3510W/3512W/3514W
For HS-3510W/3512W/3514W which is preloaded with Windows OS, please
carefully go through the sequences described below to properly shut down the
1. Right click on Start button on the taskbar.
2. In the pop-up menu, select Shut down or sign out > Shut down to
completely power down the POS system.
However, it is likely that POS terminals cannot restart or shut down normally
due to the unexpected reasons. In such a case, you should initiate a shutdown
by keeping holding down the power button more than 10 seconds.
Status LED Indicator
After HS-3510W/3512W/3514W is powered on, it is significant to observe the
status of LED indicators anytime to ensure your system functions normally.
More importantly, knowing how to interpret the status indicators enables you
to perform basic troubleshooting more efficiently. The below chart is thus
provided to enumerate all the possible indicator lights with their meanings for
your reference.
Solid orange
System standby
Solid blue
System ON
Solid red
Cover open
Error LED
Flashing red
Operating temperature of
thermal head is high
Paper-out LED Solid red
Out of Paper
Operating the Magnetic Stripe Reader (Optional)
To have the magnetic stripe reader of HS3510W/3512W/3514W work properly, you must bear in
mind the following tips while swiping your MSR cards
through the reader.
Make sure to swipe your card with the side of
magnetic stripe facing up.
Make sure to swipe your card along the track of the
reader from left to right or from right to left in the
direction shown below.
Using the RFID Card Reader (Optional)
To retrieve data through the RFID card reader, tap
your Mifare card against the RFID reader as shown
Scanning Barcodes with Posilfex 2D Scanner (Optional)
The integrated Posiflex 2D Scanner is another
prominent feature of HS-3510W/3512W/3514W.
With its hand-free design, it offers a more convenient
solution for users to read 1D/2D barcodes and then
transmitted scanned data to the terminal for further
processing, which greatly increases your working
efficiency. By default, the scanner is set to Auto
Trigger operational mode. Also, to adjust the
scanning angle of the scanner, you may tilt the
scanner up and down as indicated in the figure below.
Using Fingerprint or iButton Sensors (Optional)
As for access control to your computer, two optional identification
mechanisms are provided and integrated in HS-3510W/3512W/3514W:
The fingerprint and iButton sensors. Either will work to verify an
individual’s identity. In order to allow the fingerprint sensor to function
normally, you have to register your own finger first using Fingerprint
Recognition Tool which is pre-installed and accessible on your desktop of
your system.
Fingerprint Sensor
iButton Sensor
Self-Diagnosing your Printer
The variety of diagnostic tips is provided in aim to help you efficiently
troubleshoot printer problems. Please carefully go through the following
descriptions to understand how each function provided works.
Self Test
A self-test page, generated by Self Test function, generally contains
useful information describing current printer configurations. Please
follow the instructions described below to perform a self-test:
Power OFF printer.
Hold down Feed button, and then power on the printer.
Release Feed button after the printer emits one beep sound.
The printer will print a test page displaying the self-test result.
A flashing red Paper Out LED indicates the printing is still
processing. In this case, you may either choose to reboot your
printer or keep pressing Feed button to further create the hex
dump and Ethernet info print-outs until the indicator stops
blinking red.
Software Switch Reset
Software Switch Reset is the specially-designed function aimed to
facilitate the factory reset process. Please go through the following
instructions to reset your printer to factory settings using Software
Switch Reset.
Power OFF printer.
Open the cover of the printer.
Press Feed button three times after powering on the printer.
Close the cover of the printer.
The printer will emit one long beep sound and then print a test
page displaying software switch setting
Afterwards, the printer will restart by itself.
Ensure that all the software switches are correctly set to factory
default as follows:
Software switch number
Pin Number
Pin 1 ~ 8 = OFF
Pin 1 ~ 8 = OFF
Pin 1 ~ 8 = OFF
Pin 1 ~ 8 = OFF
Hex Dump Mode
Hex Dump Mode enables the printer to print out the received data in the
hexadecimal format. Please refer to the following instructions to activate
Hex Dump Mode.
Power OFF printer.
Open the cover of the printer.
Hold down Feed button, and then power on the printer.
Release Feed button after the printer emits one beep sound.
Close the cover for the printer.
The printer will be put into Hex Dump Mode and ready to print
data received from the host.
Installing a Customer Display to HS-3510W/3512W/3514W
HS-3510W/3512W/3514W also allows you to additionally install a customer
display to expand its functionality. Based on the model of the second display,
the step-by-step instructions are provided in its own user guide to help you
mount it onto your POS system. Please refer to the relevant user manual for
detailed information.
Installing an Operating System
You are highly advised NOT to install an operating system on
HS-3510W/3512W/3514W without professional instructions. Not only might
the careless handling during installation cause irreversible damage to your
system, but also the improper installation likely leads to system malfunction or
failure. Please contact with your dealers about the issues of operation system
Performing System Recovery
For HS-3510W/3512W/3514W with preloaded operating systems, Please be
advised to contact your service center for further assistance with system
recovery. You are NOT encouraged to recover your system without the help of
the system integrators.
Intel Bay Trail J1900 CPU
DDR3L-1333 FSB, 1 x SO-DIMM socket, 8GB Max.
Storage Device
2 x SATA connector ( 1 x 2.5” SSD + 1 x 1” SSD) or
1 x eMMC connector (for Win8.1 & Win10 only)
Power Supply
9.7” 1024 x 768
LCD Panel
Operating System
POSReady 7/Windows 8.1/ Windows 10 IoT
Touch Screen
Bezel-free P-CAP touch
Serial Port
2 x DB9 Port (on bottom I/O plate)
1 x RJ50 Port (on the top I/O plate)
Parallel Port
CR Port
1 Port controlling 2 CR (24V drive)
VGA Port
D-SUB 15-pin , with 12V power for Posiflex LCD
Standard USB Port
4 x USB 2.0 ports (one on the top I/O plate and the other
three on the bottom I/O plate)
Audio Port
Line Out
DC-In Jack
1 x 24V DC-In (on bottom I/O plate)
Ethernet Port
1 x 10/100/1000 Mb
LED Indicator
Power ON/ standby, bi-color LED indicators
Ethernet link LED indicator on Ethernet connector
Printer error & paper-out LED indicators
Extension Slot
Mini-PCIe slot
Optional Items
MSR, WiFi, RFID Reader, Fingerprint or iButton Sensors,
2D Scanner Sensor, 3G/4G Module
Thermal printer with auto-cutter
Printer speed
250 mm/sec max.
Paper width
80 mm
12.1'' 1024 x 768
LCD panel
14'' 1366 x 768
LCD panel
Paper size
3” thermal paper or
2” thermal paper with 2” paper separator
Posiflex 2D Scanner
Focal distance
View Angel
8 cm
14 cm
approx. 40.6˚
approx. 26.4˚
UPC, EAN, Code 39, Codabar, Interleaved 2 of 5, Matrix
2 of 5, POSTNET, MSI/Plessey, UK/Plessey, Code
128,GS1- Databar, GS1-Databar Limited, GS1-Databar
Expanded, QR Code, PDF417
※ The product information and specifications are subject to change without
prior notice. To get the detailed information on the
HS-3510W/3512W/3514W, please check this model from Posiflex Global
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