Posiflex | HS-2308, HS-2310, HS-2312 | User manual | Posiflex HS-2308, HS-2310, HS-2312 User Manual

Posiflex HS-2308, HS-2310, HS-2312 User Manual
HS- 2308/2310/2312
Hybrid Desktop POS
User’s Manual
Rev.: Original
FCC Notes:
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions
manual, may cause interference to radio communications. It has been tested and found
to comply with limits for a Class A digital device pursuant to subpart J of Part 15 of
FCC Rules, which are designed to provide reasonable protection against interference
when operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference in which case the user at his own expense
will be required to take whatever measures to correct the interference.
Warranty Limits:
Warranty terminates automatically when any person other than the authorized
technicians opens the machine. The user should consult his/her dealer for the problem
happened. Warranty voids if the user does not follow the instructions in application of
this merchandise. The manufacturer is by no means responsible for any damage or
hazard caused by improper application.
About This Manual:
Posiflex has made every effort for the accuracy of the content in this manual. However,
Posiflex Technology, Inc. will assume no liability for any technical inaccuracies or
editorial or other errors or omissions contained herein, nor for direct, indirect,
incidental, consequential or otherwise damages, including without limitation loss of
data or profits, resulting from the furnishing, performance, or use of this material.
This information is provided “as is” and Posiflex Technology, Inc. expressly disclaims
any warranties, expressed, implied or statutory, including without limitation implied
warranties of merchantability or fitness for particular purpose, good title and against
The information in this manual contains only essential hardware concerns for general
user and is subject to change without notice. Posiflex Technology, Inc. reserves the
right to alter product designs, layouts or drivers without notification. The system
integrator shall provide applicative notices and arrangement for special options utilizing
this product. The user may find the most up to date information of the hardware from:
http://www.posiflex.com or http://www.posiflex.com.tw or http://www.posiflexusa.com
All data should be backed-up prior to the installation of any drive unit or storage
peripheral. Posiflex will not be responsible for any loss of data resulting from the use,
disuse or misuse of this or any other Posiflex product.
All rights are strictly reserved. No part of this documentation may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic,
mechanical, photocopying, or otherwise, without prior express written consent from
Posiflex Technology, Inc. the publisher of this documentation.
© Copyright Posiflex Technology, Inc. 2013
All brand and product names and trademarks are the property of their respective holders.
P/N: 15530900010
Part 1
Please always read thoroughly all the instructions and documents
delivered with the product before you do anything about it. Don’t
take any premature action before you have a full understanding of
the consequences.
This product contains inside a Lithium battery. Please always
follow local environmental protection laws / regulations for
disposal of used batteries and always replace only with battery of
same type.
For regular cleaning of the HS systems, please use only soft haired brush or
dry soft cloth. You may use moist soft cloth to remove stains when necessary.
Apply only proper amount of mild neutral detergent for obstinate stains. Please
note that never use Acryl dissolving solvent or Polycarbonate dissolving
solvent. You may apply ammonia-based glass cleaner only on the screen
Risk Of Explosion If Battery Is Replaced By An Incorrect Type
Dispose Of Used Batteries According To Local Regulations
Part 2
Front View
Rear View
Side Views
Bottom View
Part 3
Main unit
Touch panel / LCD panel
Smart card slot
Power LED
Error LED
Paper out LEDF memory card reader
Feed switch
MSR slot
Paper exit
Top I/O plate
Base stand
USB port
Power switch
Finger print sensor
Hood release button
Bottom I/O plate
Rubber foot
Top I/O Panel
Call out
RJ45 Com port, connecting to peripherals
DB25 parallel port, connecting to peripherals
USB port, connecting to USB devices
Connecting to secondary display
Part 4
Bottom I/O Panel
Connecting to power supply
Controlling up to 2 cash drawers
USB port, connecting to USB devices
LAN port, connecting to Ethernet
DB9 Com port, connecting to peripherals
PS/2 keyboard port, connecting to peripherals
Analog signal port, connecting to audio
Standard Features:
HS-2308: 8” touch terminal; HS-2310: 10” bezeless touch terminal;
HS-2312: 12” bezeless touch terminal.
CPU: Intel® Pineview processor D525 Dual Core (1M Cache, 1.80 GHz)
Chipset: ICH8M.
Fan free structure for harsh environment.
Data storage device: SATA HDD 2.5” 320 GB or SSD HDD.
Supports Win XP Pro, POS Ready2009, POSReady 7, Linux, Win7,
8” TFT LCD, 800 x 600; 10”&12” TFT LCD, 1024 x 768.XGA
Monitor tilt adjustment angle from 17° to 45 °.
Touchscreen: 5-wire resistance bezeless touch panel.
Durable resistive type touch panel that endures million touches min. at
same spot.
Supports various I/O ports:
Part 5
1. 3 x COM ports (DB9 x 2, RJ45 x 1), supporting +5V DC output by
BIOS/+12V DC output by jumper setting.
2. 5 x USB ports (3 on bottom I/O panel, 1 on left side, 1 on top I/O
3. 1 x Ethernet LAN port supporting 10/100/1000 Base T.
4. 1 x CR port controlling up to two cash drawers.
5. 1 x lineout for audio output.
6. 1 x LPT port for parallel device connection.
One mini PCI-E extension slot in side of system.
Power on wakeup through alarm/LAN.
Power Supply: 120W, 12V DC.
3” Thermal printer with auto cutter build-in.
Smart card reader thru USB interface supported.
Finger print recognition supported.
3 tracks ISO or JIS-II MSR.
Option Items:
Note: The underlined items in the following list means that option must
be set prior to shipment from the factory. The rest items can be set
by the dealers.
DDR3 800FSB, memory expansion up to 4GB max.
SSD of at least 16GB.
Secondary customer Display: 7” PD-6507, PD-340UE, PD-2607UE.
WiFi modular with antenna.
Preload OS Win XP Pro, POSReady 7/2009, Win 7, or Linux.
RJ45 to DB9 serial port conversion cable (for COM3 port).
Split cable for 2 cash drawer control.
Finger print sensor.
Smart card device.
CAUTION: Before any installation or cable connection to the set, please
always make certain that the system is turned off and the
external power source to the set is removed to prevent
electric hazard! Never touch any metal pin in the
connectors or circuits to avoid high voltage hazard or
electrostatic discharge damage unless the operator is well
grounded. Failure to do the above will void the product
Part 6
Applicable technical maneuvers for this terminal include serial COM port
power supply settings, VGA port power supply setting, system CMOS data
reset, DRAM upgrades. All these technical maneuver operations require
purchase of applicable Technical Manual from Posiflex or consultation from
Posiflex authorized dealers and should be handled only by a qualified
The tilting mechanism for this terminal utilizes hinges and there
is no particular skill to turn the LCD panel to most suitable angle
at 17° to 45 ° for best view.
Please connect all required cables to the appropriate connectors. Please make
sure that each connector is connected to the correct port with the correct
orientation. Damages due to incorrect connection or orientation are not
covered by product warranty!
Some connectors like the COM3 or LAN or CR connector have to be gently
inserted until a click is heard. It is recommended that connectors such as the
COM1/2 and LPT and VGA connector be screwed into place once seated.
Please make sure that each connector has to be connected to the right device in
the right way.
Please follow steps sequentially with reference to pictures below to do cabling
for this model.
Opening Top Cover for Cabling
For cabling extension, essentially opening top cover on the upper I/O plate
then doing connection properly for complete function.
Step A: Release the top cover on the upper I/O plate.
Part 7
Step B: Connect to the following ports where necessary.
Connecting to Ports on the Bottom Rear I/O Plate
For suitable connection on the bottom rear I/O plate, essentially doing
connection properly as illustrated below:
Step A: Face the rear side of machine toward user then locate the bottom rear
I/O plate as illustrated below:
Step B: Find the ports necessary for proper connection in addition to doing DC
IN cabling connection.
CAUTION: On doing any insertion or extraction of any connector, please
always hold the connector head itself instead of pulling on the
cable wire. Failure to do this could damage the cable and
jack that is considered as an artificial destruction and is not
covered by the warranty.
Part 8
With the LCD panel turned to most backward position, the main I/O connector
area will be easily accessible at bottom side of the main unit. Please first note
orientations of every existing cable connection and then disconnect every
cable properly before any further reconfiguration of cable connections.
Please note that the click lock spring has to be pressed down prior to pulling
out the connector such as the LAN port or the CR port or the alternate RJ45
form COM3 port. Please also note that the fixing screws have to be loosened
free prior to disconnection such as the 2 regular DB9 form COM 1/2 ports or
the VGA port. Please always hold the connector head instead of pulling on
the cable wire when disconnecting any connector. Failure to do this could
damage the cable and jack that is considered as an artificial destruction.
Damages due to incorrect disconnection operation are not covered by
product warranty!
This integrated thermal printer uses thermal sensitive paper in form of a roll at
a width of 58/80 mm and supports a guillotine type auto cutter for paper
partial/full cut mechanism.
• Power LED: Blue
• Error LED: red (brief lit indicates printer busy)
• Paper Out LED: red
Power LED
Error LED
Paper Out LED
Desk Top Application
Paper Roller Orientation
Paper Roll
Release Button
Pix. 1
Pix. 2
Pix. 3
Pix. 4
Part 9
Press down the hood release button to release the paper cover as in Pix 1.
Pull down the released paper cover wide open manually as in Pix. 2.
Drop the thermal paper roll inside the printer in orientation as in Pix 3.
Close the paper cover back leaving the tail of the paper roll coming out
of the opening between the hood and the top cover as in Pix. 4.
Excessive paper will cut when changing the paper at power on status.
When to Replace Paper
Whenever the printer gives paper out signal or a red line appears on the
thermal paper, it is the proper timing for replacing the paper. Do not wait till
the print engine is dragging the paper roll at the very end. Remove the leftover
and replace a new paper roll as illustrated above to prevent excessive paper
dust in the printer and consequently possibility for paper jam.
Self Test
One way is to press and hold down the feed button while
turning the on /off switch for the first time. The printer
will then perform a self-test. A sample slip of self-test
result is printed as in the sample at right. The sample slip
will indicate the present printer status and settings.
The other way is to open the printer cover, install the
paper roll then close the cover, while pressing Feed
button to have a self test.
If FEED button is pressed at selftest moment, a font table will be
printed in page mode
Plastic Thumb of
Sensor Position
Sensor Block
Paper Near End Sensor
Support Roller
The near end sensor for paper roll in the printer is
able to have the printer work with paper rolls of
different bobbin diameter. Please refer to the picture at right for the inside of
the paper roll compartment that there are a plastic thumb of sensor position
adjustment for bobbin size adjustment and a sensor block in the wall. Slide the
plastic thumb of sensor position adjustment to change the proper position of
sensor block by pushing upward or downward.
Part 10
* Please turn off and disconnect power before opening the cover.
* The areas around the print head and motor become very hot during and just
after printing, DO NOT touch them.
* When handling the interior of the thermal printer, please pay attention not
to be hurt by any sharp edge of the metal parts.
Please use soft hairbrush or compressed air to clear away any dust or paper
scraps accumulation inside the printer. Check also the area of the auto-cutter
The print head is located underneath the roll paper passage at the exit as in the
picture below. You can clean the thermal elements of the print head and paper
sensor gently using a cotton swab moistened with isopropyl alcohol solvent.
Before putting back the paper roll for printing, alcohol solvent must be dry
NOTE: Never do this when print head is still hot. Do not touch the print head
thermal elements and scratch the print head
Thermal Elements
Paper Sensor
Paper Jam Problems
Once Paper is jammed inside the printer – Push the paper cover release
button then the top hood can be released. Remove the jammed paper and
reinstall the paper roll. Close the hood properly and firmly for operation.
58mm Paper Installation
To facilitate a 58mm paper width printing job, using a
pair of 58mm paper spacing plates applies 58 mm
width paper roll from 80mm cavity in this printer by
adapting an optional spacing plate and an internal
software switch setting.
As illustrated at the right photo, insert the noted
corners of the spacing plate into the 2 dents inside the
Part 11
paper roll compartment at both sides as arrowed. With point A going in first
then B secondly, then the 58mm paper roll sub compartment is formed
Printer Interface
Although the printer is USB interface, it is converted to virtual COM port by
software at delivery.
Advanced Analysis Tool
This printer supports Hexadecimal Dump for experienced user to view
exactly what data the printer receives. This can be useful in finding software
To start the dump mode: One way is to turn off printer; Open print hood; Hold
down FEED button while turning printer on; Close the hood.
The other way is to open cover, press down FEED button until the error LED
flashes; Close cover.
To stop the dump mode: Open cover; Press the FEED button to print out the
last line; open cover then close.
During dump mode: All commands except DLE EOT and DLE ENQ are
The finger print sensor is intended to help recognize encrypted data by way of
accurate fingerprint representation and image. User is required to perform a
fingerprint sensor recognition job by actually operating on externally
supported finger print recognition software (not provided by Posiflex) to get a
confidential fingerprint image which is highly compressed and digitally
encoded accurate representation of fingerprint features. The template is created
when a user registers a finger and is stored in an encrypted file.
Behind the touch terminal, the finger
print sensor is located at the upper
right corner side as illustrated. After
the sensor is enabled, the sensor
blinks in red to detect with finger
presence, blue for standby mode. If
you enable your terminal’s powersaving function but your third party
application does not support this, then your fingerprint sensor will enter “sleep
Part 12
mode” even though your workstation does not. If this occurs, you will need to
reboot the system. Please check with your application developer for
Cleaning the Sensor
Depending on the available amount, the sensor window
may need to clean periodically. To clean it, apply the
sticky side of a piece of adhesive cellophane tape on the
window and peel it away as in the drawing at right.
Under heavy usage, the window coating on some sensors may turn cloudy
from the salt in perspiration. Gently wipe the window with a cloth (not paper)
dampened with a mild ammonia-based glass cleaner.
Note: With the purpose of acquiring a clear finger image; please position your
finger on the pad gently and not only the tip in the center of the sensor window.
Do not “roll” your finger and please notice that it will distort your fingerprint
if pressing too hard or light will not expose a large enough area of your finger.
For magnetic stripe card reading, be sure to insert the card to the bottom with
magnetic stripe facing upward and toward the arrowed triangle mark aside the
slot. There is a “Posiflex USB MSR Manager”
program provided to control some parameter
configuration for ISO MSR. The features
controllable in this program cover: each track
enable/disable, Alt+Num approach for ASCII
codes and Leading/Stop code enable/disable.
Card Insertion
For smart card reading, please
insert the end of the smart
chip first and have the chip
facing upward and toward the
triangle mark aside the side slot
of HS as in the example picture
in the right side view. Under
power saving mode, when the
card is removed, the USB connection is disconnected from host, vice versa.
Part 13
With power saving mode, the smart card can be waged between suspending
and wake-up modes via host.
Rear Top Mount Customer Display
To mount the rear top mount upgrade kit like PD/LM6507, PD-340UE, PD2607UE or LM-2008 on the back of the terminal,
A) Release the top cover on the I/O plate.
B) Adjust the rear bracket of 2nd display to its adequate angle,
release the rear bracket cable cover and connect one USB
cable end at the 2nd display USB port, the other at the USB
port on the top I/O plate by routing thru the cable exit hole.
Apply carefully the 4 small fixation shoulder screws that come
along with the above 2nd display series to the back of this
terminal at the screw hole circled in the below picture.
Please do not screw them to the bottom. Hook the rear bracket
of the upgrade kit onto the shoulder screws. Slide down the
upgrade kit and gently tighten the shoulder screws.
C) Close the rear bracket cable cover as illustrated.
Do not overdo the tightening or unrecoverable thread damage will occur.
Part 14
The RJ11 connector in I/O area of the terminal can be used for controlling
most of the common cash drawers available on the market. However, it is most
recommended to use Posiflex CR-2200 or CR-2210 or CR-3100 or CR-4000
or CR-4100 or CR-6300 for best compliance to operate the opening
mechanism and to monitor the drawer open status.
This cable of Cash Drawer has a 6-pole plug at one end and an 8-pole plug at
the other. The 8-pole plug should be inserted into the connector of the cash
drawer which marked “Signal”. The 6-pole plug should be inserted in the
connector marked “CR” which can be found in the main connection area in the
The user may also purchase the optional 2-in-1 cash drawer control cable to
control 2 cash drawers in 1 port. It has a 6-pole plug at one end and two 8-pole
plugs at the other. The 6-pole plug should be inserted in the connector marked
“CR” found in the I/O area in the system. Each 8-pole plug should be inserted
into the connector marked “signal cable from POS Printer” at the rear of one of
the cash drawers.
For the terminal preloaded with operating system in HDD, Posiflex provides
recovery DVD delivered with the touch terminal for the preloaded operating
system. The System Integrator shall take care of software restoration after OS
recovered. A Posiflex supplied USB interface DVD drive will be required
for such action. Other brand DVD drive may require its specific driver
different from what supported in the recovery DVD.
Please use the recovery DVD in rescue operation only. Using it otherwise
may wipe out whatever stored in the HDD! All upgrade devices drivers
needed for manual installation in usual way are available in the subfolder
“\drivers” in OS recovered HDD and the latest versions of these required
drivers will be available on our web: http://www.posiflex.com.tw. Then follow
instructions from your system integrator for software recovery.
The installation of an OS into a machine without any preloaded OS could
Part 15
constitute major difficulty for average user or obstacle by possibly
unintentional negligence even for PC veterans to accomplish such a task.
Therefore, OS installation into a system without preloaded OS is highly
discouraged. Posiflex shall not be responsible for any technical support to
questions arisen due to non-preloaded OS.
It is very important that you check the following operational guidelines:
This terminal must NOT be operated in an environment with restricted
ventilation. There must be at least 25 mm air clearance around any top or side
ventilation holes with a free flow of air around the unit at ALL times for the
Operating Environment
The equipment must not be operated or stored in extremes of both temperature
and humidity/moisture. (Operating range 0°C to 40°C and up to 80%
humidity – non condensing, max. wet bulb 26°C)
Power Supply
The operating voltage range of the power adaptor should cover the local power
supply for proper operation. The power cable, the power outlet and any power
fusing arrangements must conform to local safety regulations.
Please never do any connection / disconnection when system is still powered
on. Please always keep the external power adaptor in a free air circulation.
Power Indicator
There is a power indicator LED at center of lower left rim of HS main body.
This LED lights up orange when external power is ready and turns to blue
when system power is turned ON.
Hardware Power Switch
The power switch located at left side of the main unit is a
tactile pushbutton switch. This switch controls the power
Part 16
on/off of the system. After external power is preset, this
switch turns the system on when pushed only. This switch
turns the system off when pushed again during power on
status. However, if the system hangs due to any reason such
as software resource conflict, a simple push power switch
may fail to turn off the power. In this case, please utilize the
forced power off feature by pressing the power switch and holding for more
than 15 seconds.
There must always be at least 10 seconds waiting before switching on again
once the system is powered off successfully.
Automatic Power On Control
The system may also turn on according to some preset conditions such as
Alarm Clock Wake Up or LAN Wake Up.
To utilize Alarm Clock Wake Up function, the user should enter the BIOS
setup by pressing “Del” key at system boot up, choose in “Power Management
Setup” and make the “Resume by Alarm” for Alarm Clock Wake Up. Save the
configuration and exit the BIOS setup program.
The Preset Power On Control will then be ready. For LAN wakeup, the item
“PCI Express PM Function” must be enabled in “Power Management Setup”
and an operating caller system connected through LAN to the system is
required. It also requires a qualified networking technician to check the LAN
chip ID of the system for the caller system to wake up.
When the terminal is turned off after a successful boot up with external power
continuously supplied, the preset automatic power on functions will keep
monitoring for the preset conditions and turn on the system when the preset
conditions are met. Please note that if the terminal is improperly turned off
before a complete boot up procedure, the above preset power on control
functions will be disabled until next turning off after a complete boot up.
There are in total 5 USB ports for external connection: 1 at left side above
power switch; 1 in upper rear I/O area; the other 3 in bottom rear I/O area; All
of them comply with USB 2.0 standard.
Part 17
Please follow the instructions on the manual that comes along with the
customer display when it is installed.
Main LCD Display
For best viewing result please set your display resolution at 1024 x 768 with
high color for “10” & “12” type; 800 x 600 for 8”.
VGA Port
The VGA port in this terminal supports top mount 2nd display. To support the
+12V DC power to the 2nd display monitor, have a qualified technician to set
a software setting to supply the required power through the internal BIOS
setting according to Posiflex technical information. Do not connect other
monitor to this port before the power in this port is disabled. and / or +12
V DC through pin 1 LM-3112
This terminal features 3 COM ports. All can be configured to supply +5 V DC
output through BIOS setup or jumper settings. COM1/2 ports are standard
DB9 connector as status at delivery. COM3 is RJ45 serial port as status at
delivery, it can convert to DB-9 connector of DB25 connector if the option
conversion cable is applied.
For this terminal, the parallel port with DB25 female connector is mandatory.
It should be connected to the LPT port on the top I/O plate.
All paragraphs below are applicable for models with touch panel only. The
user of those models without touch panel can ignore them and consider this
user’s manual ends here.
Mouse Emulation
When the touch driver is properly installed, this touch panel works exactly like
a standard mouse for each interface. However, if the system is running under
safe mode, the touch panel calibration may become unsatisfactory due to
disabled drivers. It is recommended to use a standard USB mouse or keyboard
in this mode.
Part 18
All the below mentioned mouse emulation functions can be manipulated
through relevant software. The system can give a beep and a click on the left
button of a mouse at the point when the touch panel is touched. If the point
touched is dragged across the screen surface, it works as the mouse drag and
drop feature. If the point is touched, released and touched within a short time
interval, it is double-clicking left button of the mouse. To obtain the effect like
clicking on the right button of a mouse, touching any point on the screen
surface after touching the right-click sticky button results as a click on the right
button of the mouse at that point.
Touch Manager
Touch Terminal Manager for each type of touchscreen is available for user to
set up touchscreen functions. If your system is preloaded with the OS of your
choice, the chances are that the Manager is already installed on your system.
Nevertheless, you can also download the Manager from our website:
Visit us at http://www.posiflex.com, and click Support on the main
menu bar.
On Support page, click Download on the left to access Download page.
In Search by keyword search bar on Download page, type “Touch
Terminal Manager”, and then press Enter.
In the search results, select and download the Manager that suits the
touchscreen type of your system.
Part 19
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