Alcatel 3026 User manual

Alcatel 3026 User manual
For more information on how to
use the phone, please go to www. and download
the complete user manual.
Moreover, on the website, you can
also find answers to frequently asked
questions, upgrade the software via
Mobile Upgrade, and so much more.
Table of contents
1 Getting started.............................5
Set up...................................................5
Power on your phone.......................9
Power off your phone.......................9
2 Your mobile................................ 10
Keys.................................................... 10
Status bar icons .............................. 15
3 Making a call.............................. 16
Placing a call..................................... 16
Calling your voicemail ................... 20
Receiving a call................................ 21
During a call .................................... 22
4Assistance (SOS)....................... 23
SOS Activation................................. 23
SOS Contacts................................... 23
SOS Message................................... 23
SOS Sending.................................... 23
5 Menu screen.............................. 24
Access main menu.......................... 24
6 Contacts...................................... 25
Consulting your contacts.............. 25
Adding a contact............................. 26
Delete a contact.............................. 27
Available options............................. 27
7 Messages.................................... 29
Settings.............................................. 32
8 Camera........................................ 33
Camera.............................................. 33
Video.................................................. 34
9 Alarm........................................... 36
10 Application................................. 38
Calculator.......................................... 38
Calendar............................................ 39
Notes................................................. 39
My files.............................................. 39
Bluetooth.......................................... 39
Call filter............................................ 39
11 Multimedia................................. 43
Internet.............................................. 43
Gallery............................................... 44
Videos................................................ 44
DV...................................................... 44
Recorder............................................ 44
12 Settings....................................... 45
Phone settings................................. 45
Profiles............................................... 47
Call settings...................................... 47
Assistance......................................... 49
Connections..................................... 49
Security ............................................ 50
Regulatory & Safety........................ 52
Restore default................................ 52
About................................................. 52
Write message................................. 29
Read message.................................. 31
13Input mode................................. 54
Safety and use................................. 55
General information....................... 67
Warranty........................................... 71
Troubleshooting.............................. 75
English - CJA1MG000AAA
meets applicable
national SAR limits
of 2.0 W/kg. he
specific maximum
SAR values can be
found on Radio Waves section of this
user guide.
When carrying the product or using
it while worn on your body, either
use an approved accessory such as
a holster or otherwise maintain a
distance of 5 mm from the body to
ensure compliance with RF exposure
requirements. Note that the product
may be transmitting even if you are
not making a phone call.
1 Getting started......
Set up
Installing or removing the battery
Insert and click the battery into
place, then close the phone cover.
Removing or installing the back
Unclip the cover, then remove the
Inserting or removing the SIM/SD
You must insert your SIM card to
make phone calls. Place the SIM/SD
card with the chip facing downwards
and slide it into its housing. Make
sure that it is correctly inserted. To
remove the card, press and slide it
Charging the battery
The phone can be charged in the
following ways:
To charge the phone, you can place
the cradle charging connector of the
phone to the cradle, then connect
battery charger to the cradle and
plug into the socket.
Connect battery charger to your
phone and plug into the socket
Be careful not to force the plug
into the socket.
• Make sure the battery is correctly
inserted before connecting the
• The mains socket must be near to
the phone and easily accessible
(avoid electric extension cables).
To reduce power consumption
and wasting energy, when
battery is fully charged,
disconnect your charger from
the plug; reduce the backlight
time, etc.
Power on your phone
Hold down the
key until the
telephone powers on.
Your mobile.........
Power off your phone
Hold down the
Home screen.
key from the
USB port
Volume key
Assistance (SOS)
From Idle screen
• Press: Access Main
Call key
• Pick up/Send a call
• Press: Enter Call log
(From Idle screen)
• Delete character (In
Edit mode)
• Back
• Access Contacts
• Press: End a call
Return to the Idle
• Press and hold: Power
From Idle screen
• Press: 0
• Press and hold: “+/p/w”
In Edit mode
• Press: Access symbols
• Press: 0 (when input
mode is Add numbers)
• Press and hold: 0
From Idle screen
• Press: *
In Edit mode:
• Press: Change input
• Press and hold: Access
input method list
From Idle screen
• Press: #
• Press and hold: Access
speed dial
In Edit mode
• Press: (space)
Status bar icons (1)
Bluetooth status
Battery charge level.
GPRS connection status
Call forwarding
Alarm or appointments
Level of network
SMS unread.
Making a call......
Placing a call
Dial the desired number then press
key to place the call. If you make
a mistake, press
key to delete the
incorrect digits.
Silence mode.
Missed calls.
Vibration alert.
Headset mode.
The icons and illustrations in this guide
are provided for informational purposes
You can also make a call from your
call log:
Select Contacts from main menu:
First, press
key from Idle screen
to access the call log and choose the
contact you want to dial, then select
Choose the contact you want to dial,
then select Options; finally, select
Then select Call.
If you want to make a call from
phonebook, select Cantacts\
To hang up the call, press the
(Select End).
Calling your voicemail (1)
To access your voicemail, hold down
key. To edit your voicemail,
select Message\Voicemail server\
Options\Edit, then you can edit the
voicemail name and number. Finally,
select Save.
Making an emergency call
If your phone has network coverage,
dial emergency number and press
the send key to make an emergency
call. This works even without a SIM
card and without typing the PIN
Contact your network operator to check
service availability.
Receiving a call
When you receive an incoming call,
press the
key to talk and then
hang up using the
If the icon
is displayed, vibration
is activated and no ringtone will
If the icon is displayed, the phone
neither rings nor vibrates.
The caller’s number is displayed
if it is transmitted by the
network (contact your network
operator to check service
During a call, following options are
• Handfree (Options\Handfree)
• HAC (Hearing Aid Compatibility)
You can adjust the sound level
during a call by using the up/down
or side key.
Move the handset away from
your ear while using the
"H-free" option because the
amplified volume might cause
hearing damage.
Handling two calls
• Answering a second call (ensure
that "Call waiting" is activated.
During a call (1)
Contact your network operator to check
service availability.
To configure SOS functions, please
go to the menu Settings >
SOS Activation
To activate SOS function, please set
Activation to On.
SOS Contacts
Adjust volume by pressing +/- of
the volume button on the right side.
Menu screen.......
Access main menu
from the Idle screen to
enter the main menu.
The main menu can be used to
select your favourites by pressing
in the left or right direction.
To add an SOS number to your SOS
contacts, please select Contacts list
and press Options > Edit to edit your
SOS numbers.
SOS Message
Select Message to edit a SOS
SOS Sending
Long press the SOS key for 2
seconds to initiate an emergency
call. End the call by pressing
Consulting your contacts
You can access this function by
selecting Contacts from the main
Adding a contact
You can add a new contact to phone
or SIM card by pressing OK, and
select New to enter the "New
contact" screen.
First, press
from Idle screen to
access Contacts and select OK.
Searching for a contact
You can search for a contact by
typing the initial of their name.
Subsequent letters may be added to
refine the search.
Viewing a contact
Select a name from your contacts to
read the contact information.
Secondly, select New.
Thirdly, you can choose to add the
new contact to phone or SIM card.
Finally, edit the name and numbers
and save them.
Delete a contact
Select the contact you want to
delete and select Options.
Then select Delete to remove the
Available options
Make a call to the selected contact.
Send message
Send an SMS/MMS to a contact you
selected from Contacts.
Modify the contents of a file: name,
Delete multiple
Delete multiple contacts.
Import or export contacts to/from
phone or SIM card.
Speed dial
Set speed dial numbers.
Storage status
View used and available space in
phone and SIM card.
From the contact list, you can access
the following options:
View the selected contact.
Write message
From the Message screen select OK\
New to create a text/multimedia
How to type a message:
Press a number key, 2-9, repeatedly
until the desired character is
displayed. If the next letter your
want is located on the same key as
the present one, wait until the cursor
is displayed.
Example: For “alcatel”, press on the
following keys:
3 DEF ,
--> alcatel.
To insert a punctuation mark or
special character, press
If you want to delete the already
typed letters or symbols press
delete them one by one.
Read message
From the Message screen select
OK\Inbox to read the text/
multimedia message.
How to read a message:
If a message comes, a notification
will be shown in the idle screen.
Press View to read it or press Cancle
to keep it unread.
If you want to view all the messages
received or sent, select Messages\
While writing a message, select
Options to access all the messaging
• Message centre
You can set message centre..
• Message validity period
You can set your message validity
period as 6, 24, 72hours, 1 week
or Maximum.
• Status report
Show memory used on the phone
and SIM card.
• Save sent message
You can set whether to save the
message has been sent.
• Preferred storage
Set the path to save the message.
You can save any messages that you
often send to Drafts.
8.1.1 Take a photo, save or delete
The screen acts as the viewfinder.
Position the object or landscape in
the viewfinder and press
to take
the image and the images will be
automatically saved. If you don’t
want it, you may directly delete it.
8.1.2 Settings in framing mode
When you enter the "Video"
function through "Camera\More
options\Photo capture", you are in
Framing mode. Use the mobile
screen as a viewfinder and press
"More options" for the settings of
Flash, Size, Brightness, Contrast,
8.1.3 Options available after
taking the photo
Once you have taken a photo, you
can go to "Images" to view it, send it
by Bluetooth or MMS, or set it as a
wallpaper or power on/off image.
8.2.1 Framing mode
When you enter the "Video"
function through "Camera\More
options\Video capture", you are in
Framing mode. Use the mobile
screen as a viewfinder and press
"More options" for the settings of
Flash, Size, Brightness, Contrast,
8.2.2 Recording mode
Once you have chosen your settings,
you can launch the recording of your
video-clip by pressing the
If you receive a call in recording
mode, video recording will
stop and save automatically.
8.2.3 Further operations after
shooting a video
After shooting a video, you can
choose to send your video by MMS,
Bluetooth or go to "Application\
Videos" to view it.
In the list of "My videos", press
"Options" to rename the video, set
as power on/off screen, etc.
Your mobile phone has a built-in alarm
clock with a snooze feature. You can
set up your alarm by selecting Alarm\
OK\Edit from main menu.
• You can set up your time when
you access above Alarm screen,
select Edit to set the repeat time,
snooze intervals, Alert type, and
Alarm tone
You may select Once (default)/
Daily/Working days to your
You may choose Default ringtones,
More tingtones, FM radio or
Recording as the alarm ringtone.
When you enter this menu, press
OK to select your preferences in the
following features: Calculator,
Calendar, Notes, My files,
Bluetooth, Call filter.
10.1 Calculator
Enter a number, select the type of
operation and enter the second
number, press Equal to display the
10.2 Calendar
Once you enter this menu, there is a
monthly-view calendar for you to
check date.
10.3 Notes
You can add text that needs to be
10.4 My files
You will have access to all audio and
visual files stored in phone or
Memory card in My files..
10.5 Bluetooth
You can activate/deactivate the
bluetooth, check device list, edit
phone's name, etc
10.6 Call filter
You can set your blacklist and
whitelist in this menu.
From Call filter phone screen, the
following options are available:
You can add contacts to the blacklist
mainly from the following ways:
1. From Blacklist > Options > New
- Enter a name and number or press
OK to select one contact from the
Contacts list at a time
- Save
2. From Blacklist > Options > Import
- Select and mark contacts one by
one, or mark all contacts at a time
through Options > Mark all
ptions > OK
3. From Call logs application
- Select a contact from All calls in
Call logs
ptions > Add to blacklist
4. From Message application
- Select a message from Message >
ptions > Add to blacklist
You can add contacts to the whitelist
mainly from the following ways:
1. From Whitelist > Options > New
- Enter a name and number or press
OK to select one contact from the
Contacts list at a time
2. From Whitelist > Options >
Import contacts
- Select and mark contacts one by
one, or mark all contacts at a time
through Options > Mark all
ptions > OK
3. From Call logs application (1)
- Select a contact from All calls in
Call logs
ptions > Add to whitelist
4. From Message application (1)
- Select a message from Message >
It depends on your phone model
ptions > Add to whitelist
You are allowed to select among
options below:
1. Enable blacklist
Enable the blacklist to automatically
block all callers listed on the blacklist.
2. Enable whitelist
Enable the whitelist will only allow
callers listed on the whitelist.
3. Disable call filter
Disable both blacklist and whitelist
will allow any callers.
Note: Enabling both the blacklist
and whitelist will only allow callers
from the numbers listed on the
whitelist. If there is no number in the
whitelist, the phone will not allow
any callers.
When you enter this menu, press
OK to select your preferences in the
following features: Internet, Gallery,
Video, DV, Recorder.
11.2 Gallery
You can view your photos in this
menu. You can select an image or a
photo as wallpaper, power on/off
11.3 Videos
When access to this feature, you
can play, send, rename, delete and
store the video according to your
11.4 DV
This function allows you to make a
11.5 Recorder
You can record and store sound in
thie menu.
11.1 Internet
You can enter the Homepage and
URL, view Bookmarks and History.
From the main menu, select
Settings\OK and access the function
of your choice in order to customise
your telephone.
Display, Time & date, Auto power
on/off, Language settings.
This function allows you to select
Backlight, Keypad backlight time.
Time & Date
Allows you to have settings of local
city, date and time, including 12/24h
You can also set the daylight saving
adjustment and activate auto update
if needed.
Auto power on/off
You can set the power on/off time in
this function.
12.1 Phone settings
Language settings
Display language for messages. The
"Auto" option selects the language
according to the home network (if
To modify the Phone settings, select
Phone setting and you will see
12.2 Profiles
With this menu, you can set up the
sound mode from Normal mode,
Loud mode, HAC mode, Meeting
mode, Aeroplane mode.
12.3 Call settings
Flip to answer
You can activate/deactivate Flip to
answer in this menu.
Call divert
Call forwarding
You can activate, cancel or verify the
status of the call forwarding to the
voicemail or to a specified number.
The following configurations are
• Unconditional:
forwarding of all your calls. The
icon is displayed.
• Conditional: if your line is busy,
if you don’t answer or if you are
outside the network range.
Call waiting
Activate/Deactivate the notification
of a second incoming call by a beep.
Call barred
The following configurations are
• All incoming calls
All incoming calls are barred.
• All incoming calls when roaming
All incoming calls are barred when
• ISD calling
All ISD cllas are barred.
• Dial when INTL raoming
Outgoing international calls
except those to your country of
subscription are barred.
• Cancel all
Deactivate all call barring.
• Change password
Change the original barring
password for activating call barring.
Hide ID
You can choose to Hide ID, Show
your caller ID or Display ID by
You can access activate/deactivate
Call time minute reminder, Auto
redial and Auto record voice calls in
this menu.
12.4 Assistance
Refer to "Assistance (SOS)".
12.5 Connections
You can access this feature to set
and select your preferred network
and search mode.
• Network account
You can set your network account in
this menu.
• Data connection settings
When needed
GPRS mode active depending on
GPRS mode continuously active.
• Data roaming
GPRS data services can be used
while roaming overseas.
• Network Search mode
Network connection can be switched
between "Manual" and "Auto".
12.6 Security
You can protect your phone by
activating and changing the PIN and
password, its initial one is 1234.The
feature also allows you to lock your
phone by activating the PIN2 of
Fixed dial number.
Lock screen using end key
The SIM card protection code is
requested each time the phone is
powered on.
This function allows you to lock the
screen by pressing the end key.
Modify PIN2
Allows the phone to be "locked" so
that it can only dial certain numbers,
or numbers with certain prefixes. To
activate this function, PIN2 code is
A protection code for certain SIM
card features (Billing/Cost/FDN,
etc.) will be requested if you attempt
to access it, if the code is activated.
Select to update it with a new one
(between 4 and 8 digits).
Fixed dial number
12.7 Regulatory & Safety
Lock your phone by setting a
View your phone information, such
as Product model, Manufacturer
name, Manufacturer address, IMEI,
CU Reference, etc.
Change phone lock password
12.8 Restore default
Change phone password, its initial
one is 1234.
Make the phone’s settings recover
to its default value. End-user data
will not be erased. Enter its default
password 1234 to confirm to restore
and reboot.
Phone lock
Auto keypad lock
You can activate/deactivate Auto
keypad lock and set the time in this
12.9 About
View the Terms of service and
Privacy Policy.
13Input mode......
This mode allows you to type a text
by choosing a letter or a sequence
of characters associated with a key.
Press the key several times until the
desired letter is highlighted. When
you release the key the highlight
character is inserted into the text.
Safety and use..............
We recommend that you read this chapter
carefully before using your phone. The
manufacturer disclaims any liability for
damage, which may result as a consequence
of improper use or use contrary to the
instructions contained herein.
Given that studies show that using a mobile
phone while driving a vehicle constitutes
a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested
to refrain from using their mobile when the
vehicle is not parked.
When driving, do not use your phone and
headphone to listen to music or to the radio.
Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your phone emits
electromagnetic waves that can interfere
with the vehicle’s electronic systems such as
ABS anti-lock brakes or airbags. To ensure
that there is no problem:
- do not place your phone on top of the
dashboard or within an airbag deployment
- check with your car dealer or the car
manufacturer to make sure that the
dashboard is adequately shielded from
mobile phone RF energy.
You are advised to switch off the telephone
from time to time to optimise its performance.
Switch the phone off before boarding an
Switch the phone off when you are in health
care facilities, except in designated areas. As
with many other types of equipment now in
regular use, mobile telephones can interfere
with other electrical or electronic devices, or
equipment using radio frequency.
Switch the phone off when you are near gas
or flammable liquids. Strictly obey all signs
and instructions posted in a fuel depot, petrol
station, or chemical plant, or in any potentially
explosive atmosphere.
When the phone is switched on, it should
be kept at least 15 cm from any medical
device such as a pacemaker, a hearing aid or
insulin pump, etc. In particular when using the
phone, you should hold it against the ear on
the opposite side to the device, if any.
To avoid hearing impairment, pick up the call
before holding your phone to your ear. Also
move the handset away from your ear while
using the “hands-free” mode because the
amplified volume might cause hearing damage.
Do not let children use the phone and/or play
with the telephone and accessories without
If your phone has a removable cover, note
that your phone may contain substances that
could create an allergic reaction.
If your phone is a unibody device, the back
cover and battery are not removable. If you
disassemble your phone the warranty will
not apply. Disassembling the phone may
damage the battery, and may cause leakage
of substances that could create an allergic
Always handle your phone with care and keep
it in a clean and dust-free place.
Do not allow your phone to be exposed to
adverse weather or environmental conditions
(moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc). The manufacturer’s
recommended operating temperature range
is 0°C (32°F) to +40°C (104°F).
At over 40°C (104°F) the legibility of the
phone’s display may be impaired, though this
is temporary and not serious.
Emergency call numbers may not be reachable
on all mobile networks. You should never rely
only on your phone for emergency calls.
Do not open, dismantle or attempt to repair
your mobile phone yourself.
Do not drop, throw or bend your mobile
Do not use the phone if the glass made
screen, is damaged, cracked or broken to
avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and
accessories which are recommended by TCL
Communication Ltd and its affiliates and
are compatible with your phone model. TCL
Communication Ltd and its affiliates disclaim
any liability for damage caused by the use of
other chargers or batteries.
Remember to make back-up copies or keep
a written record of all important information
stored in your phone.
Some people may suffer epileptic seizures or
blackouts when exposed to flashing lights, or
when playing video games. These seizures or
blackouts may occur even if a person never
had a previous seizure or blackout. If you
have experienced seizures or blackouts, or if
you have a family history of such occurrences,
please consult your doctor before playing
video games on your phone or enabling a
flashing-lights feature on your phone.
Parents should monitor their children’s
use of video games or other features that
incorporate flashing lights on the phones. All
persons should discontinue use and consult
a doctor if any of the following symptoms
occur: convulsion, eye or muscle twitching,
loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such
symptoms, please take the following safety
- Do not play or use flashing-light features if
you are tired or need sleep.
- Take a minimum 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from
the screen.
- If your hands, wrists, or arms become tired
or sore while playing, stop and rest for
several hours before playing again.
- If you continue to have sore hands, wrists,
or arms during or after playing, stop the
game and see a doctor.
When you play games on your phone, you
may experience occasional discomfort in your
hands, arms, shoulders, neck, or other parts
of your body. Follow the instructions to avoid
problems such as tendinitis, carpal tunnel
syndrome, or other musculoskeletal disorders.
To prevent possible hearing
damage, do not listen at high
volume levels for long periods.
Exercise caution when holding
your device near your ear while
the loudspeaker is in use.
Please note that you must respect the laws and
regulations in force in your jurisdiction or other
jurisdiction(s) where you will use your mobile
phone regarding taking photographs and
recording sounds with your mobile telephone.
Pursuant to such laws and regulations, it may
be strictly forbidden to take photographs
and/or to record the voices of other people
or any of their personal attributes, and
duplicate or distribute them, as this may be
considered to be an invasion of privacy. It is
the user’s sole responsibility to ensure that
prior authorisation be obtained, if necessary,
in order to record private or confidential
conversations or take a photograph of another
person; the manufacturer, the seller or vendor
of your mobile phone (including the operator)
disclaim any liability which may result from the
improper use of the mobile phone.
Following air regulation, the battery of your
product is not charged. Please charge it first.
For a non-unibody device:
Observe the following precautions for battery
- Do not attempt to open the battery (due to
the risk of toxic fumes and burns).
- Do not puncture, disassemble or cause a
short-circuit in a battery,
- Do not burn or dispose of a used battery
in household rubbish or store it at
temperatures above 60°C(140°F).
Batteries must be disposed of in accordance
with locally applicable environmental
regulations. Only use the battery for the
purpose for which it was designed. Never
use damaged batteries or those not
recommended by TCL Communication Ltd
and/or its affiliates.
For a non-unibody device with a
non-removable battery:
Observe the following precautions:
- Do not attempt to eject, replace
or open the battery;
- Do not puncture, disassemble, or cause a
short circuit in the battery;
- Do not burn or dispose of your phone in
household rubbish or store it at temperature
above 60°C (140°F).
Phone and battery must be disposed of
in accordance with locally applicable
environmental regulations.
This symbol on your telephone, the battery
and the accessories means that these phones
must be taken to collection points at the end
of their life:
Municipal waste disposal centres with
specific bins for these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances
being disposed of in the environment, so that
their components can be reused.
In European Union countries:
These collection points are accessible free
of charge.
All phones with this sign must be brought to
these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are
not to be thrown into ordinary bins if your
jurisdiction or your region has suitable
recycling and collection facilities; instead they
are to be taken to collection points for them
to be recycled.
Mains powered chargers will operate within
the temperature range of: 0°C (32°F) to
+40°C (104°F).
The chargers designed for your mobile
phone meet with the standard for safety of
information technology equipment and office
equipment use. They are also compliant to the
ecodesign directive 2009/125/EC. Due to
different applicable electrical specifications, a
charger you purchased in one jurisdiction may
not work in another jurisdiction. They should
be used for this purpose only.
Proof of compliance with international
standards (ICNIRP) or with European
Directive 2014/53/EU (RED) is required of
all phone models before they can be put on
the market. The protection of the health and
safety for the user and any other person is an
essential requirement of these standards or
this directive.
Your phone is a radio transmitter and receiver.
It is designed not to exceed the limits for
exposure to radio waves (radio frequency
electromagnetic fields) recommended by
international guidelines. The guidelines were
developed by an independent scientific
organisation (ICNIRP) and include a
substantial safety margin designed to assure
the safety of all persons, regardless of age
and health.
The radio wave exposure guidelines use a
unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit for
mobile devices is 2 W/kg.
Tests for SAR are conducted using standard
operating positions with the device
transmitting at its highest certified power level
in all tested frequency bands. The highest
SAR values under the ICNIRP guidelines for
this device model are:
Maximum SAR for this model and conditions
under which it was recorded.
Head SAR
GSM 1800 +
0.13 W/kg
Body-worn SAR
GSM 900 +
1.33 W/kg
During use, the actual SAR values for this
device are usually well below the values
stated above. This is because, for purposes
of system efficiency and to minimize
interference on the network, the operating
power of your mobile device is automatically
decreased when full power is not needed for
the call. The lower the power output of the
device, the lower its SAR value.
Body-worn SAR testing has been carried out
at a separation distance of 5 mm. To meet
RF exposure guidelines during body-worn
operation, the device should be positioned
at least this distance away from the body.
If you are not using an approved accessory
ensure that whatever product is used is free
of any metal and that it positions the phone
the indicated distance away from the body.
Organisation such as the World Health
Organisation and the US Food and Drug
Administration have stated that if people are
concerned and want to reduce their exposure
they could use a hands-free device to keep
the phone away from the head and body
during phone calls, or reduce the amount of
time spent on the phone.
For more information you can go to
Additional information about electromagnetic
fields and public health are available on the
following site:
Your telephone is equipped with a built-in
antenna. For optimal operation, you should
avoid touching it or degrading it.
As mobile devices offer a range of functions,
they can be used in positions other than
against your ear. In such circumstances the
device will be compliant with the guidelines
when used with headset or usb data cable. If
you are using another accessory ensure that
whatever product is used is free of any metal
and that it positions the phone at least 5 mm
away from the body.
Please note by using the device some of your
personal data may be shared with the main
device. It is under your own responsibility to
protect your own personal data, not to share
with it with any unauthorised devices or third
party devices connected to yours. For
products with Wi-Fi features, only connect to
trusted Wi-Fi networks. Also when using your
product as a hotspot (where available), use
network security. These precautions will help
prevent unauthorised access to your device.
Your product can store personal information
in various locations including a SIM card,
memory card, and built-in memory. Be sure to
remove or clear all personal information
before you recycle, return, or give away your
product. Choose your apps and updates
carefully, and install from trusted sources
only. Some apps can impact your product’s
performance and/or have access to private
information including account details, call
data, location details and network resources.
Note that any data shared with TCL
Communication Ltd. is stored in accordance
with applicable data protection legislation.
For these purposes TCL Communication Ltd.
implements and maintains appropriate
technical and organizational measures to
protect all personal data, for example against
unauthorised or unlawful processing and
accidental loss or destruction of or damage to
such personal data whereby the measures
shall provide a level of security that is
appropriate having regard to
- the technical possibilities available,
- the costs for implementing the measures,
- the risks involved with the processing of the
personal data, and
the sensitivity of the personal data
You can access, review and edit your personal
information at any time by logging into your
user account, visiting your user profile or by
contacting us directly. Should you require us
to edit or delete your personal data, we may
ask you to provide us with evidence of your
identity before we can act on your request.
microSD Logo is a trademark.
The Bluetooth word mark and
logos are owned by the
Bluetooth SIG, Inc. and any use
of such marks by TCL
Communication Ltd. and its affiliates is under
licence. Other trademarks and trade names are
those of their respective owners.
Alcatel 3026X Bluetooth Declaration ID
General information....
• Internet address:
• Electronic labeling path: Touch Settings\
Regulatory & safety or press *#07#, you
can find more information about labeling.(1)
On our website, you will find our FAQ
(Frequently Asked Questions) section. You
can also contact us by email to ask any
questions you may have.
This radio equipment operates with the
following frequency bands and maximum
radio-frequency power:
GSM 850/900: 33 dBm
GSM 1800/1900: 30 dBm
UMTS 900/2100: 24 dBm
Bluetooth 2.4GHz band: 2 dBm
• Regulatory information
Hereby, TCL Communication Ltd. declares
that the radio equipment type Alcatel 3026X
is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of
conformity is available at the following
internet address: http://www.alcatelmobile.
• Additional information
• Hot Line Number: see "TCL Communication
Services" leaflet or go to our Internet site.
• Manufacturer: TCL Communication Ltd.
• Address: 5/F, Building 22E, 22 Science
Park East Avenue, Hong Kong Science Park,
Shatin, NT, Hong Kong
It depends on countries.
The description of accessories and
components, including software, which allow
the radio equipment to operate as intended,
can be obtained in the full text of the EU
declaration of conformity at the following
internet address: http://www.alcatelmobile.
Protection against theft (1)
Your telephone is identified by an IMEI
(phone serial number) shown on the packaging
label and in the phone’s memory. We
recommend that you note the number the
first time you use your telephone by entering
* # 0 6 # and keep it in a safe place. It may be
requested by the police or your operator if
your telephone is stolen. This number allows
your mobile telephone to be blocked
preventing a third person from using it, even
with a different SIM card.
There may be certain differences between
the user manual description and the phone’s
operation, depending on the software release
of your telephone or specific operator
TCL Communication Ltd. shall not be held
legally responsible for such differences, if any,
nor for their potential consequences, which
responsibility shall be borne by the operator
Contact your network operator for
service availability.
exclusively. This phone may contain materials,
including applications and software in
executable or source code form, which is
submitted by third parties for inclusion in this
phone ("Third Party Materials"). All Third Party
Materials in this phone are provided "as is",
without warranty of any kind, whether
express or implied. The purchaser undertakes
that TCL Communication Ltd. has complied
with all quality obligations incumbent upon it
as a manufacturer of mobile devices and
phones in complying with Intellectual
Property rights. TCL Communication Ltd. will
at no stage be responsible for the inability or
failure of the Third Party Materials to operate
on this phone or in interaction with any other
device. To the maximum extent permitted by
law, TCL Communication Ltd. disclaims all
liability for any claims, demands, suits or
actions, and more specifically – but not
limited to – tort law actions, under any theory
of liability, arising out of the use, by whatever
means, or attempts to use, such Third Party
Materials. Moreover, the present Third Party
Materials, which are provided free of charge
by TCL Communication Ltd., may be subject
to paid updates and upgrades in the future;
TCL Communication Ltd. waives any
responsibility regarding such additional costs,
which shall be borne exclusively by the
purchaser. TCL Communication Ltd. shall not
be held responsible for the lack of availability
of any application, as its availability depends
on the country and the operator of the
purchaser. TCL Communication Ltd. reserves
the right at any time to add or remove Third
Party Materials from its phones without prior
notice; in no event shall TCL Communication
Ltd. be held responsible by the purchaser for
any consequences of such removal.
Your phone is warranted against any defect or
malfunctioning which may occur in conditions
of normal use during the warranty period
of twelve (12) months (1) from the date of
purchase as shown on your original invoice.
Batteries (2) and accessories sold with your
phone are also warranted against any defect
which may occur during the first six (6)
months (1) from the date of purchase as shown
on your original invoice.
The warranty period may vary depending
on your country.
The life of a rechargeable mobile phone
battery in terms of conversation time
standby time, and total service life, will
depend on the conditions of use and
network configuration. Batteries being
considered expendable supplies, the
specifications state that you should
obtain optimal performance for your
phone during the first six months after
purchase and for approximately 200
71 more recharges.
In case of any defect of your phone which
prevents you from normal use thereof, you
must immediately inform your vendor and
present your phone with your proof of
If the defect is confirmed, your phone or part
thereof will be either replaced or repaired, as
appropriate. Repaired Phone and accessories
are entitled to a one (1) month warranty
for the same defect. Repair or replacement
may be carried out using reconditioned
components offering equivalent functionality.
This warranty covers the cost of parts and
labor but excludes any other costs.
This warranty shall not apply to defects to
your phone and/or accessory due to (without
any limitation):
- Non-compliance with the instructions
for use or installation, or with technical
and safety standards applicable in the
geographical area where your phone is
- Connection to any equipment not
supplied or not recommended by TCL
Communication Ltd,
- Modification or repair performed by
individuals not authorised by TCL
Communication Ltd or its affiliates or your
- Modification, adjustment or alteration
of software or hardware performed
by individuals not authorised by TCL
Communication Ltd,
- Inclement weather, lightning, fire, humidity,
infiltration of liquids or foods, chemical
phones, download of files, crash, high
voltage, corrosion, oxidation…
Your phone will not be repaired in case labels
or serial numbers (IMEI) have been removed
or altered.
There are no express warranties, whether
written, oral or implied, other than this printed
limited warranty or the mandatory warranty
provided by your country or jurisdiction.
In no event shall TCL Communication Ltd
or any of its affiliates be liable for indirect,
incidental or consequential damages of any
nature whatsoever, including but not limited
commercial or financial loss or damage, loss
of data or loss of image to the full extent
those damages can be disclaimed by law.
Some countries/states do not allow the
exclusion or limitation of indirect, incidental
or consequential damages, or limitation of
the duration of implied warranties, so the
preceding limitations or exclusions may not
apply to you.
Before contacting the service centre, you are
advised to follow the instructions below:
• You are advised to fully charge (
) the
My phone turns off by itself
• Check whether your phone is locked
when not in use, and make sure you don't
accidentally turn off your phone when locking
it by pressing the power key
• Avoid storing large amounts of data in your
• Check the battery charge level
• If it still does not work, please use User Data
• Use User Data Format to perform phone
My phone can't charge properly
battery for optimal operation.
phone as this may affect its performance.
formatting or software upgrading, (to reset
User Data format, enter in *#336699*#).
ALL User phone data: contacts, photos,
messages and files will be lost permanently.
and carry out the following checks:
My phone is frozen or can't switch on
• Check the battery contacts, remove and
reinstall your battery, then turn your phone on
• Check the battery power level, charge for at
least 20 minutes
• If it still does not work, please use User Data
Format to reset the phone.
My phone has not responded for several
• Restart your phone by pressing and holding
• Remove the battery and re-insert it, then
restart the phone
• If it still does not work, please use User Data
Format to reset the phone.
Format to reset the phone.
• Make sure you are using an alcatel battery
and the charger from the box
• Make sure your battery is inserted properly
and clean the battery contact if it’s dirty.
It must be inserted before plugging in the
• Make sure that your battery is not
completely discharged; if the battery power
is empty for a long time, it may take around
20 minutes to display the battery charger
indicator on the screen.
• Make sure charging is carried out under
normal conditions (0°C to +40°C)
• When abroad, check that the voltage input
is compatible
My phone can't connect to a network or “No
service” is displayed
• Try connecting in another location
• Verify the network coverage with your
• Check with your operator that your SIM
card is valid
• Try selecting the available network(s)
Unable to receive incoming calls
• Make sure your phone is switched on
and connected to a network (check for
overloaded or unavailable network)
• Try connecting at a later time if the network
• Check your subscription status with your
Invalid SIM card
• Make sure you have not forwarded incoming
is overloaded
• Make sure the SIM card has been correctly
• Make sure the chip on your SIM card is not
damaged or scratched
• Make sure the service of your SIM card is
Unable to make outgoing calls
operator (credit, SIM card valid, etc.)
• Make sure that you have not barred certain
• Make sure that your phone is not in flight
The caller’s name/number does not appear
when a call is received
• Make sure you have dialed a valid number
• Check that you have subscribed to this
• For international calls, check the country
• Your caller has concealed his/her name or
• Make sure your phone is connected to a
I can't find my contacts
and press the send key
and area codes
service with your operator
• Check your subscription status with your
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to
• Make sure you have not barred outgoing
The sound quality of the calls is poor
network, and the network is not overloaded
or unavailable
operator (credit, SIM card valid, etc.)
• Make sure that your phone is not in flight
• You can adjust the volume during a call by
pressing the navigation key
• Check the network strength
• Make sure that the receiver, connector or
speaker on your phone is clean
I am unable to use the features described in
the manual
• Check with your operator to make sure that
your subscription includes this service
• Make sure this feature does not require an
alcatel accessory
When I select a number from my contacts,
the number can't be dialed
• Make sure that you have correctly recorded
the number in your file
• Make sure that you have selected the
country prefix when calling a foreign country
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are
not full; delete some files or save the files in
the phone contacts
My callers are unable to leave messages on
my voicemail
• Contact your network operator to check
service availability
I can't access my voicemail
• Make sure your operator’s voicemail
number is correctly entered in "Messages\
• Try later if the network is busy
The flickering
standby screen
icon is displayed on my
• You have saved too many short messages
on your SIM card; delete some of them or
archive them in the phone memory
SIM card PIN locked
• Contact your network operator to obtain
the PUK code (Personal Unblocking Key)
How to make your battery last longer
• Make sure you follow the complete charge
time (minimum 3 hours)
• After a partial charge, the battery level
indicator may not be exact. Wait for at least
20 minutes after removing the charger to
obtain an exact indication
• Switch on the backlight upon request
I am unable to send and receive MMS
• Check your phone memory availability as it
might be full
• Contact your network operator to check
service availability
• Verify the server centre number or your
MMS profile with your operator
• The server centre may be swamped, try
again later
The phone can't be detected by others via
• Make sure that Bluetooth is turned on and
your phone is visible to other users
• Make sure that the two phones are within
Bluetooth’s detection range
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