Snom | D385 | User manual | Snom D385 User Manual

Snom D385 User Manual
User Manual
IP Phone D385
TABLE OF CONTENTS
Copyright, Trademarks, GPL, Legal Disclaimers ............................................................7
Important information .......................................................................................................8
Safety instructions .................................................................................................................. 8
SELV (Safety Extra Low Voltage) compliance ............................................................... 8
Standards conformance ......................................................................................................... 8
Product specifications ............................................................................................................ 9
Disposal of the device ............................................................................................................. 9
Cleaning ..................................................................................................................................... 9
Setting up the phone ....................................................................................................... 10
Delivery Content .....................................................................................................................10
Attaching and detaching the footstand ..............................................................................10
Attaching for desktop placement ..................................................................................10
Attaching for wall mounting ..........................................................................................11
Detaching ...........................................................................................................................11
Rotating the tab of the cradle ..............................................................................................11
Adjusting the display angle .................................................................................................12
Connecting the phone ...........................................................................................................13
Connecting a headset ............................................................................................................14
Initializing and registering the phone ................................................................................15
Prerequisites .....................................................................................................................15
Initialization .......................................................................................................................15
What to do if initialization and registration are unsuccessful .................................18
Correcting the clock .........................................................................................................18
Getting to know your phone ........................................................................................... 19
At a glance ..............................................................................................................................19
LED indicators ........................................................................................................................21
Call indicator .....................................................................................................................21
Function key LEDs ............................................................................................................21
MWI key and MWI LED .....................................................................................................21
Hard keys ................................................................................................................................22
Context-sensitive, programmable function keys .......................................................22
Navigation, confirmation, and cancel keys ..................................................................22
Preprogrammed, variably programmable function keys .........................................22
Freely programmable function keys with LEDs .........................................................23
Alphanumeric Keypad .....................................................................................................24
Input modes and navigation ................................................................................24
Entering numerals, letters, special characters, and symbols ......................24
2
Display layout .........................................................................................................................26
In idle mode .......................................................................................................................26
When the phone is active ................................................................................................28
Function key label screen (second screen) ......................................................................28
Function key page of phone's web interface ...............................................................29
Settings ....................................................................................................................................30
Phone settings ..................................................................................................................30
Settings available in administrator mode ........................................................31
Settings available in user mode .........................................................................32
Display settings ................................................................................................................33
Adjusting the backlight on the phone's primary display ...............................33
Adjusting the backlight on the phone's primary display ...............................34
Adjusting display settings for connected D3s .................................................35
The phone's web interface ..............................................................................................37
Opening the web interface ..................................................................................38
How the web interface works ............................................................................39
Web settings overriding manual phone settings ............................................39
User mode/administrator mode .........................................................................................40
Directories ....................................................................................................................... 42
Directory ..................................................................................................................................42
Definitions, explanations ................................................................................................42
Directory entries ...................................................................................................42
Contact Types .........................................................................................................43
Outgoing identity ...................................................................................................43
Group .......................................................................................................................43
Ringtones ...........................................................................................................................43
Adding/Editing Entries on the Phone ...........................................................................44
Adding new entry manually ................................................................................44
Adding new entry from call list ..........................................................................44
Adding current caller ............................................................................................45
Sorting entries .......................................................................................................45
Editing existing entry ............................................................................................45
Deleting an entry ...................................................................................................45
Adding/editing entries on the web interface ..............................................................46
Adding new entry ..................................................................................................46
Editing an entry .....................................................................................................47
Deleting entry on web interface .........................................................................48
Dialing from phone directory .........................................................................................49
Deleting whole directory .................................................................................................49
Importing/Exporting Directory ......................................................................................49
3
External directories ..............................................................................................................50
LDAP ...................................................................................................................................50
Contacts .............................................................................................................................50
Using the phone .............................................................................................................. 51
Making calls ............................................................................................................................51
Selecting identity for current outgoing call ................................................................51
Using different audio devices ........................................................................................51
Handset ...................................................................................................................51
Headset ...................................................................................................................51
Speakerphone ........................................................................................................51
Handset or headset and casing speaker ..........................................................51
Using different dialing methods ....................................................................................52
Auto dial ..................................................................................................................52
Redialing .................................................................................................................52
Calling number from call history (missed, received, dialed calls) ...............52
Calling number from phone directory ...............................................................52
Calling number from external directory ...........................................................52
Speed dialing .........................................................................................................53
Calling emergency numbers ...............................................................................53
Call completion ......................................................................................................53
Number guessing (auto completion) .................................................................54
Accepting calls .......................................................................................................................55
Using different audio devices ......................................................................................55
Automatically accepting calls ........................................................................................55
Call pick-up from another extension ............................................................................55
Call waiting ........................................................................................................................56
Active calls ..............................................................................................................................57
Hold .....................................................................................................................................57
One call on hold .....................................................................................................57
Holding multiple calls ...........................................................................................58
Conference ........................................................................................................................59
Initiating a conference ..........................................................................................59
Conference screen navigation ............................................................................59
Transferring calls .............................................................................................................60
Attended transfer ..................................................................................................60
Blind transfer .........................................................................................................61
Terminating calls ...................................................................................................................63
Missed Calls ............................................................................................................................63
Call lists ...................................................................................................................................63
Locking and unlocking the keyboard .................................................................................65
4
Rejecting or redirecting incoming calls ............................................................................65
Manually .............................................................................................................................65
Automatically ....................................................................................................................65
Rejecting anonymous calls ............................................................................................66
Call forwarding ......................................................................................................................66
Making/changing the settings on the phone and turning on call forwarding ......67
Turning off call forwarding .............................................................................................68
Turning forwarding of all calls on/off with a function key .......................................68
Configuring the function keys ........................................................................................ 69
Function keys on Snom phones ..........................................................................................69
Programming the function keys .........................................................................................71
Settings on the phone .....................................................................................................71
Settings on the web interface ........................................................................................72
Selected examples for function key programming .........................................................73
Example 1, Extension monitoring and call pick-up ...................................................74
Example 2, Extension monitoring and call pick-up on D3 expansion module ......75
Example 3, Speed dialing ...............................................................................................76
Example 4, Changing setting of context-sensitive key .............................................77
Customizing the phone settings .................................................................................... 78
Identities/accounts ................................................................................................................78
Configuring and editing identity/account ....................................................................78
Assigning ringtones .........................................................................................................80
Date and time formats ..........................................................................................................81
Date .....................................................................................................................................81
Time ....................................................................................................................................82
Time zone ................................................................................................................................82
Language settings of phone and web interface ..............................................................83
Phone language ................................................................................................................83
Web interface language ..................................................................................................84
Dial tones ................................................................................................................................84
Emergency numbers .............................................................................................................84
Call forwarding ......................................................................................................................85
Call completion ......................................................................................................................86
Call waiting .............................................................................................................................87
Hiding my caller ID ................................................................................................................88
Rejecting anonymous calls ..................................................................................................88
Number guessing ..................................................................................................................89
Speed dial ...............................................................................................................................90
5
Software update .............................................................................................................. 91
Manual update ........................................................................................................................91
Auto provisioning ...................................................................................................................91
Troubleshooting .............................................................................................................. 92
Reboot ......................................................................................................................................92
Hard reboot .............................................................................................................................92
Reset to factory values .........................................................................................................92
TFTP Update ...........................................................................................................................92
Manual initialization ..............................................................................................................92
Contacting Snom Support ....................................................................................................93
Traces ......................................................................................................................................93
Appendix 1 - Display Symbols and Icons ...................................................................... 95
Symbols found in the function key line .............................................................................95
Display indications ................................................................................................................97
Appendix 2 - Status Messages........................................................................................ 98
Appendix 3 - Wall Mounting............................................................................................. 99
Appendix 4 - Programmable Functions ...................................................................... 101
Freely programmable functions ...................................................................................... 101
Key Events ............................................................................................................................ 105
Appendix 5 - GNU General Public License.................................................................... 107
6
D385 User Manual
Copyright, Trademarks, GPL, Disclaimers
Copyright, Trademarks, GPL, Legal Disclaimers
© 2018 Snom Technology GmbH
All Rights Reserved.
Snom, the names of Snom products, and Snom logos are trademarks owned by Snom Technology
GmbH. All other product names and names of enterprises are the property of their respective
owners.
Product specifications are subject to change without notice.
Snom Technology GmbH reserves the right to revise and change this document at any time, without
being obliged to announce such revisions or changes beforehand or after the fact.
Texts, images, and illustrations and their arrangement in this document are subject to the protection
of copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third
parties without express written permission may result in legal proceedings in the criminal courts as
well as civil courts.
When this document is made available on Snom’s web page, Snom Technology GmbH gives its
permission to download and print copies of its content for the intended purpose of using it as a
manual. No parts of this document may be altered, modified or used for commercial purposes without
the express written consent of Snom Technology GmbH.
Although due care has been taken in the compilation and presentation of the information in this
document, the data upon which it is based may have changed in the meantime. Snom therefore
disclaims all warranties and liability for the accurateness, completeness, and currentness of the
information published, except in the case of intention or gross negligence on the part of Snom or
where liability arises due to binding legal provisions.
Our firmware includes some source code that may be used and modified by anyone and everyone
under the GNU Public License (GPL) (see "Appendix 5 - GNU General Public License" on page 107),
provided they, in turn, make it available to everyone else with the same licensing agreement. Please
go to https://www.snom.com/footer/source-code-gpl-open-source/ for the original GPL license and
the source code of components licensed under GPL and used in Snom products.
7
D385 User Manual
Safety, Disposal, Cleaning of Product
Important information
Please read the instructions on safety and disposal and on how to set up and use the device before
using it and also give them to other users to read or inform those users of their contents. Save this
manual and do not give the device to third parties without it.
Safety instructions
Follow the instructions in this manual and other applicable documentation of the device.
•
If the phone is not supplied with power via an Ethernet cable, use only a power adapter expressly
recommended by Snom Technology. Other power supplies may damage or destroy the phone,
affect its behavior, or induce noise.
•
void placing the cables where people may trip over them or where they may be exposed to
A
mechanical pressure as this may damage them.
•
This device is for indoor use only! NOT FOR OUTDOOR USE!
•
o not install the device in rooms with high humidity (for example, in bathrooms, laundry rooms,
D
or damp basements). Do not immerse the device in water and do not spill or pour liquids of any
kind onto or into the device.
•
o not install the device in surroundings at risk for explosions (paint shops, for example). Do not
D
use the device if you smell gas or other potentially explosive fumes.
•
o not use the device during thunderstorms. Lightning striking the power grid may cause electric
D
shocks.
•
arning: The handset contains a magnet, and its earpiece may attract small dangerous objects
W
such as needles or pins. Please ensure before each use that no such objects are present.
SELV (Safety Extra Low Voltage) compliance
Safety status of input/output connections comply with SELV requirements.
Warning: To avoid electric shock, do not connect safety extra-low voltage (SELV)
circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits,
and PSTN ports contain TNV circuits. Some LAN and PSTN ports both use RJ-45
(8P8C) connectors. Use caution when connecting cables.
Standards conformance
This device complies with the essential health, safety, and environmental requirements of
all relevant European directives.
8
D385 User Manual
Safety, Disposal, Cleaning of Product
The declaration of conformity can be requested from
Snom Technology GmbH
Wittestr. 30 G
13509 Berlin, Germany
Unauthorized opening, changing, or modifying the device will cause the warranty to lapse and may
also result in the loss of CE conformity and the FCC certification. In case of malfunction contact
authorized service personnel, your seller, or Snom.
Product specifications
•
Safety: IEC 60950
•
CE Mark
•
Ethernet: 2 x IEEE 802.3/1 Gigabit switch
•
Power: Power over Ethernet (PoE), IEEE 802.3af, Class 2. If PoE is not available, one of the
following power adapters (not included in delivery) can be ordered separately:
◦◦ EU: Snom power adapter A6, Snom PN 00004325
◦◦ EU: Ten Pao, model S018BAM0500200, Snom PN 00004393
•
Connectors:
◦◦ 2 x RJ45: 1 x LAN, 1 x PC
◦◦ 1 x USB 2.0, type A
◦◦ 1 x proprietary Snom connector for EHS Advanced or Expansion Module V2.0
◦◦ 2 x 4P4C for handset and optional wired headset (headset not included)
◦◦ 1 x coaxial power connector DC 5V
Disposal of the device
This device is subject to European Directive 2012/19/EU and may not be disposed of with
general household garbage. If you do not know where you may dispose of the device at
the end of its lifespan, contact your municipality, your local waste management provider,
or your seller.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the
surface or internal electronics of the device.
9
D385 User Manual
Setting up the Phone
Setting up the phone
Delivery Content
Quick Installation
Guide
D385
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Base phone unit
Footstand
Handset
Handset cord
Ethernet cable
Quick Installation Guide, GNU General Public Licence
Attaching and detaching the footstand
The footstand can be attached in two different positions, depending on whether the phone will be
placed on a desk or mounted on a wall. To avoid scratching or otherwise damaging the phone, we
recommend turning it upside down and placing it on a soft piece of cloth.
Attaching for desktop placement
1
1
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AUDIO
D385
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Use only power supply
listed in the user guide.
Snom Technology GmbH
Wittestr. 30 G, 13509 Berlin, Germany
© 20XX by Snom Technology GmbH.
All Rights Reserved. Made in XXXXX
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
XXXXXXX
7B02
PN 00004340
Fig 1Fig. 2
1. Insert the snap-fits on the longer ends of the footstand into the holes marked  (Fig. 1 and 2).
2. T
ilt the footstand towards you and insert the snap-fits on the shorter ends into the holes
marked  (Fig. 1 and 2).
10
D385 User Manual
Setting up the Phone
3. Place the cables (Ethernet, etc.) in the cable slots of the footstand (Fig. 3).
Fig. 3
Attaching for wall mounting
See "Appendix 3 - Wall Mounting" on page 99.
Detaching
Lightly press the snap-fits of the footstand inwards (Fig. 1) and, at the same time, tilt the footstand
backwards and lift it from its anchorage in the mounting holes (Fig. 2).
Fig. 1Fig. 2
Rotating the tab of the cradle
The phone is delivered with the tab level with the inner edge of the cradle (Fig. 1). If you are going
to mount the phone on a wall, we recommend that you rotate the tab 180°. After rotation, the tip of
the tab (Fig. 4) will protrude slightly above the edge of the cradle. The small rectangular hole in the
receiver casing fits perfectly over the now protruding tip, holding the receiver safely in place in the
upright position on the wall.
Fig. 1Fig. 2Fig. 3Fig. 4
11
D385 User Manual
Setting up the Phone
1. Slide the plastic tab from the cradle (Fig. 2)
2. Rotate the tab 180°.
3. Slide the tab back into the cradle (Fig. 3).
The wall mounting instructions are attached at "Appendix 3 - Wall Mounting" on page 99.
Adjusting the display angle
The phone is delivered with the display aligned with the casing. It is adjustable in 6 steps up to an
angle of 45° (Fig. 1).
•
p: Place your thumb on the lower corner of the display and pull the upper edge of the display
U
upward with your index finger.
•
Down: Place your thumb on the upper edge of the display and push it down.
Do not use too much force and do not pull, wrench, or twist the display as this might damage or break
the hinges.
Fig. 1
12
D385 User Manual
Setting up the Phone
Connecting the phone
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1
Optional
If PoE not available - power adapter not included in delivery
The phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE
is not avaible in your network, with the separately available 5V DC Snom power adapter (see "Product
specifications" on page 9).
•
lug the Ethernet (network) cable into the RJ45 connector labeled “NET”, and plug the other end
P
into the network side to establish a data link.
If PoE is not available, insert the plug of the power supply into the connector labeled "5V DC" and
hook up the plug to the wall outlet.
•
he second RJ45 connector, labeled “PC”, is for daisy-chaining further Ethernet devices without
T
the need for a second Ethernet connection line.
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D385 User Manual
Setting up the Phone
Connecting a headset
You can use wired as well as wireless headsets with the phone.
•
Wired headsets
If you want to use a wired headset, connect it to the RJ audio jack labeled "
".
Note: If both a wired and a wireless headset are connected to the phone, incoming calls
will go to the wireless headset.
•
Wireless headsets
◦◦
◦◦
Connecting the base station of your headset via the Snom EHS Adapter.
--
Connect the Snom EHS to the connector labeled EHS.
--
or more information on how to connect the Snom EHS Advanced and the headset, please
F
refer to the Quick Installation Guide of the Snom EHS Advanced that came with the device
and to the manual of your wireless headset.
Connecting the headset to the phone via a Bluetooth-compatible adapter.
Insert the adapter into the USB port of the phone. See also the Quick Start Guides of the Snom
USB BT and the Snom HS BT or the manual of the third-party headset.
Attention: The default settings for USB headsets are VID=0a12:PID=100d:HOOK=38/1
for 8.7.2.11 and higher.
--
If your phone is running an earlier firmware version, enter these parameters manually on
the phone's web interface at > Advanced > Audio > text field of "Audio parameters". Click
on the question mark ? to look up the parameters.
--
If you are using a different headset, whatever the firmware version, enter the parameters
of the headset manually on the phone's web interface at > Advanced > Audio > text field of
"Audio parameters". Click on the question mark ? to find out which parameters you need
to use for your respective headset.
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D385 User Manual
Setting up the Phone
Initializing and registering the phone
Prerequisites
To be able to use VoIP, you or your company must have:
•
A broadband internet connection.
•
ccess to the internet via a router. This could be a separate device available in various versions
A
from many different manufacturers or in the form of a router on a server or a PC.
•
ccount information provided by your network administrator or a VoIP account with a VoIP service
A
provider who supports the VoIP SIP standard. The phone supports up to 12 VoIP accounts with one
or more VoIP providers.
The registration information received from your Internet service provider or your network
administrator may differ and may contain required and optional data. The required data normally
includes:
•
Account (usually the phone number). On Snom phones, an account is called an "identity".
•
Registrar
•
Password
User name, authentication name, and outbound proxy may also be required. These are settings that
can only be configured on the web interface of the phone after it has been successfully registered. If
your provider or your network provides a mailbox account, that setting is also configured on the web
interface. For more information, see "Identities/accounts" on page 78.
Initialization
Snom phones are plug-and-play. Once the phone is connected to your network, it will begin to
initialize.
Note: Normally the initialization is completely automatic, using DHCP. If the phone
cannot discover a DHCP server in the subnet, you will be asked: Are you using DHCP?
If your network does not support DHCP, press
and enter the IP address, netmask, IP
gateway, and DNS server manually. Ask your Internet service provider or your network
administrator for them.
Watch the display and, when asked to, make selections with
save with .
1. Y
ou will be prompted in English to select a language. Use
applicable, and press
to save the highlighted language.
/
on the navigation key
/
and
to select another language, if
2. N
ext, you will be prompted in the language of your choice to select a time zone. This affects the
time shown on your display.
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D385 User Manual
Setting up the Phone
Fig. 1
Fig. 2
◦◦
Press
or
, respectively, on the navigation key to move up or down the list one item at
a time; press the function key underneath
or
, respectively, to jump to the beginning of
the next or the previous time zone.
◦◦
to show only those time zones where the selected
Press the function key underneath
phone language is spoken. If you have selected English, all time zones are shown (Fig. 2).
◦◦
to show all time zones and all countries or cities within
ress the function key underneath
P
the individual time zones, if there are any (Fig. 2).
◦◦
Press
to save the selected time zone, indicated by the white bar (Fig. 2).
3. N
ext, you will be prompted to select the tone scheme of a country. This affects the dial tone you
hear when you pick up the receiver. Different countries use different dial tones.
◦◦
Press
◦◦
to jump to the last country on the screen; when the last country is selected, press
Press
to jump to the last country on the next screen.
◦◦
to jump to the first country on the screen; when the first country is selected, press
Press
to jump to the first country on the preceding screen.
◦◦
Press
or
to move up or down the list one item at a time.
to save the selected country's tone scheme.
4. The display shows the "Welcome" screen. Press any key to log on.
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D385 User Manual
Setting up the Phone
5. Enter the account number and save with
.
Note: See "Entering numerals, letters, special characters, and symbols" on page 24
on how to enter numbers and letters.
6. Enter the registrar and save with
.
7. If required, enter the password received from your Internet service provider or administrator and
press .
After successful registration you will see the identity symbol
in the identity line underneath the date/time bar:
and the registered account (identity)
Infobar with date& time
Identity
Note: If you see the account on the display preceded by
or
and the phone
is not working, the server may be down, either for servicing or due to a malfunction.
The registration and initialization should be completed as soon as the server is up and
running again. You may want to check with your administrator or your provider if nothing
happens within a reasonable amount of time.
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Setting up the Phone
What to do if initialization and registration are unsuccessful
Your network or your VoIP provider may require more login data than requested by the Snom phone
during the initialization and registration process. This data is entered on the web interface of the
phone. Contact your network system administrator or your VoIP provider for more information.
1. W
hen you have received all necessary data, open the phone’s web interface. See "Opening the
web interface" on page 38 for more information.
2. O
pen Configuration Identity 1 and enter any additional login information you have received from
your provider. See "Identities/accounts" on page 78 for more information.
Note: A number of IP telephony service providers and a number of SIP PBXs require
settings that are different from Snom’s standard factory settings. Snom’s web page
lists numerous providers and PBXs that have been tested for interoperability with
our phones and specific settings that may be required. Do not change the standard
configuration unless you know what you are doing. Expert help may be required.
Correcting the clock
The phone receives the time and date from your NTP time server. If the time and/or date on the
display are incorrect, you may need to set the correct time zone.
•
Changing the settings on the phone and on the web interface: See "Time zone" on page 82.
If the time is still incorrect, there may be a problem with the time server. Contact your network
administrator or your IP provider.
Default formats:
•
Time. 24-hour clock, e.g. 17:35. Changing to AM and PM formats: See "Time" on page 82.
•
Date. U
S date format MM/DD/YEAR, eg. 11/23/2010. Changing to European format
DD.MM.YEAR, e.g. 23.11.2010: See "Date" on page 81.
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Getting to Know Your Phone
Getting to know your phone
At a glance
The factory settings at a glance:
Call LED
• Blinking fast: Incoming call
• Steady light: Busy
Outgoing
identity:
Handset
speaker
Display idle screen
Handset
rest tab
Page key fkey screen
Casing
speaker
MWI key & LED
1
GHI
PQRS
ABC
2
DEF
Function key
screen
3
Alphanume4ric keypad
5
6
JKL
7
TUV
8
0
a » A
Function keys
P1 - P48
MNO
WXYZ
9
#
Handset
microphone
Casing microphone
Context-sensitive, programmable function symbols and function keys F1–F4
Standard functions available on idle screen. Default settings and
icons depend on firmware installed on phone.
Internal phone directory
F1
F2
F3
F4
Call lists (missed, received, dialled calls)
/
Press the function key underneath the display
symbol to activate the function, open the list
etc. depicted by the symbol above the key.
Forwarding all calls (turning CFwd on/off)
Status information (call forwarding active, passwords not
set, missed calls, etc.) or, if no status info,
to show phone's IP address and URL to Snom's Wiki
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Getting to Know Your Phone
Audio control keys
Adjusting the volume
◦
◦
of the ringer when the phone is idle or ringing
of the handset/casing loudspeaker when in a call
Mute/unmute microphone
Toggling between handsfree and handset mode. Press to dial number and accept calls on speakerphone.
Headset mode on/off
Navigation keys
• Canceling actions & input, and returning to previous screen
• Confirming, saving actions & input,
and returning to previous screen
• Terminating calls on speakerphone
and in headset & handset modes
• Accepting calls on speakerphone and
in headset mode
• From idle screen: Dialed calls
(redial)
/
From idle screen: Select
outgoing identity
From idle screen:
Missed calls
From idle screen :
Received calls
/
In other contexts (settings,
lists): Navigate up/down
In other contexts:
Navigate/space left
In other contexts:
Navigate/space right
Dedicated, customizable function keys
Page key for self-labeling function key screen: Press key to put the next page of 4 pages on screen.
MWI key and MWI LED
◦
◦
LED is lit when message is waiting on mailbox (if mailbox supplied on PBX)
Press key to listen to message(s)
Turn DND (do not disturb) on and off. Callers hear the busy signal.
Directory
Settings menu
Transfer
Hold
Freely programmable, self-labeling LED keys P1 - P48
Default setting: Line
• Fast-blinking LED: Incoming call. Press key or
to accept
• Steadily lit LED: In call
• Slow-blinking LED: Call on hold
P1–P12
P13–P24
P25–P36
P37–P48
Star key
Pound (hash) key
• In editing mode:
• In editing mode:
Press briefly to type #
◦ Press for one second to change input mode
(numerals > lower case > upper case)
◦ Press briefly to type *
• On idle screen: Press for 3 seconds to lock/unlock the keypad
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D385 User Manual
Getting to Know Your Phone
LED indicators
Call indicator
The bright-red LED situated at the top of the display indicates incoming, ongoing, held, and missed
calls. It will be:
•
Blinking rapidly when a call is coming in
•
lowing steadily when dialing, when in a call, and when you have missed a call. To turn the LED
G
off after a missed call, press the left arrow on the navigation key to open the Missed calls menu
and simultaneously turn off the LED.
•
Blinking slowly when you have put a call on hold
Function key LEDs
Depending on the function mapped onto the key, the red or green LEDs on the key will be activated
when the key event occurs. The factory setting is red LED and “line”. The LEDs of a line key will:
•
blink rapidly when a call is ringing on the line;
•
glow steadily when there is an ongoing call on the line;
•
blink slowly when a call is on hold on the line;
•
be off when the line is free.
When other functions are mapped onto the keys, the LEDs may glow or blink. For example: When the
"extension" function has been mapped onto a key and monitoring of extensions is enabled on both
phones, the LED will
•
blink rapidly when a call is ringing on the extension;
•
glow steadily when the extension is busy;
•
be off when the extension is not busy
MWI key and MWI LED
The LED glows red when there is a new message on the mailbox.
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Getting to Know Your Phone
Hard keys
Context-sensitive, programmable function keys
These function keys can be programmed on the Function Keys page of the phone's web interface with
a number of key events; these functions will then be available when the phone is in idle mode. For
more information, see "Configuring the function keys" on page 69. For the factory default settings,
see "At a glance" on page 19.
You cannot change the functions that are available when the phone is active, e.g., when you are in a
call, when the phone is ringing, etc. Depending on the activity, different functions will be available.
Navigation, confirmation, and cancel keys
can be programmed with the key events available in their drop-down menus. See "Configuring the
function keys" on page 69 for further information. Factory settings:
Navigation key
•
•
On idle screen: Press to select identity for outgoing calls
In other contexts: Moving up and down lists one item/button at a time
•
•
In text fields, press to move the cursor to the left one character at a time.
On idle screen, press to open list of missed calls.
•
•
In text fields, press to move the cursor to the right one character at a time.
On idle screen, press to open the list of received calls
•
•
•
Press to accept calls on speakerphone and in headset mode.
Press to confirm actions/settings and return to preceding screen.
On idle screen: Redial.
•
•
ress to terminate calls on speakerphone and in headset and handset modes.
P
Press to cancel actions and return to preceding screen.
Preprogrammed, variably programmable function keys
The factory settings is printed on the key. Other functionalities can be programmed onto them. See
"At a glance" on page 19 for more information.
Page key for function key screen (second screen). Press the key to put the next "page" of
four key label "pages" on screen.
Message key. The associated LED to the right of the key is lit when a new message is
waiting on the mailbox. Press the key to retrieve messages.
Turn "do not disturb" (DND) mode on and off for all identities registered on the phone
(Fig. 1). If you want to turn on DND for one or more, but not all of the identities (Fig. 2),
use the identity settings on the phone's web user interface. In DND mode incoming calls
do not ring; callers hear the busy signal.
Exception: Phone numbers on your directory's VIP list (see "Contact Types" on page
43).
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D385 User Manual
Getting to Know Your Phone
When DND is on, you'll see the DND symbol on the display.
Fig.1 - DND active
Fig. 2 - DND active for one of the configured identities
Phone directory. See "Directories" on page 42 for further information.
Settings menu. See "Settings" on page 30 for further information.
Transfer. See "Transferring calls" on page 60 for further information.
Hold key. See "Hold" on page 57 for further information.
Audio Control Keys
Press the right or left edge of the key to adjust the volume
• of the ringer when the phone is idle or ringing
• of microphone/loudspeaker when in call
Muting and unmuting the microphone
•
•
•
Toggling between handsfree and handset mode
Dialing numbers on speakerphone
Accepting calls on speakersphone
Toggling between headset and handset modes.
Note: Handset mode overrides headset mode. When the handset is picked up, the
headset symbol in the status line will be replaced by the handset symbol, indicating
that you can now use only the handset for the call. The phone will return to headset
mode when the handset is placed in the cradle, and the headset symbol will reappear
in the status line.
Freely programmable function keys with LEDs
These 4 x 12 = 48 freely programmable function keys can be programmed and labeled on the phone
and on the Function Keys page of the phone's web interface. For information on how to map functions
onto these keys, see "Configuring the function keys" on page 69. The factory default setting is line,
except for keys P9–P12 which are preprogrammed with the following functions:
P9
Conference
P10
Smart transfer
P11
Silent mode
P12
Dialed
See "Conference" on page 59 for more information.
Provides a target (extension or phone number) for blind transfer of the
current connected call and for a ringing call when there is no current
connected or held call. On idle, pressing the key will speed dial the target
number.
Turns off the phone's ringer; red LED lights up. Press again to turn it back
on; LED turns off.
List of dialed calls for redialing, last-dialed call at the top of the list.
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Getting to Know Your Phone
Alphanumeric Keypad
Input modes and navigation
Current audio
mode:
Handset
Headset
Speakerphone
Activity
Input mode numerals
when dialing
Redial
Move cursor to the left
Move cursor to the right
Delete character to
the left of the cursor
Pool: Directory,
LDAP, call lists
Fig. 1
Status info
Current input mode
Next input mode
Changing input mode
Delete character to
the left of the cursor
Current input mode:
123: Numerals
abc: Lower case
ABC: Upper case
letters
Next input mode:
: Numerals
: Lower case
: Upper case
letters
Fig. 2
Press any key on the alphanumeric keypad or pick up the handset to open the "Enter Number" screen.
When dialing a number (Fig. 1), the input mode is always numerals. When editing directory entries
(Fig. 2) and identities, the current input mode is indicated in the line underneath the cursor. Press the
left function key underneath the display to switch to the next input mode.
Text underneath cursor
= current input mode
Press function key to
switch to next input mode
Next input mode
123
abc
abc
ABC
ABC
123
Entering numerals, letters, special characters, and symbols
When entering letters and special characters, pause briefly after each character until the cursor has
moved forward so that you won't overwrite the last character you entered. Pausing is not necessary
when entering numerals.
Numerals. In numeral mode, press the respective number key to type the number printed on the key.
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D385 User Manual
Getting to Know Your Phone
Letters. When in input modes lower and upper case letters, press the alphanumeric key with the
respective letter one, two, three, or four times quickly to type the first, second, third, or fourth letter
printed on the key. Pause briefly after each letter.
Example: In lower case letter mode, press the "2" key once to type an "a", twice to
type a "b", and three times to type a "c".
Letters with accents and umlauts. When in input modes lower and upper case letters, press the
alphanumeric key with the basic form of the respective letter as many times as necessary. Pause
briefly after each letter. Available letters with accents and umlauts depend on the phone's language
setting.
Example: If the phone language is German, press key "2" four times to type "ä".
Entering special characters and symbols. In input modes lower and upper case letters, press keys
"0" and "1" one or more times quickly. Pause briefly after each character or symbol.
•
Period. Press "1" once.
•
Space ("˽"). Press "0" once.
•
Underscore ("_"). Press "0" twice.
•
Special characters listed in the following table. Press "1" as many times as indicated:
1x
.
2x
+
3x
@
4x
1
5x
:
6x
,
7x
?
8x
!
9x
-
10x
_
11x
/
12x
\
14x
)
15x
;
16x
&
17x
%
18x
*
19x
#
20x
<
21x
=
22x
>
23x
$
24x
[
25x
]
25
13x
(
D385 User Manual
Getting to Know Your Phone
Display layout
For the function key display, see "Freely programmable function keys with LEDs" on page 23.
In idle mode
When active
Info/status bar
Configured
identities
Function key line
Context-sensitive function key symbols
Context information
Fig. 1
In idle mode
In idle mode, the display presents the following information:
Info bar/status line
•
hen there are no status messages or if they have been deleted until the next reboot: Date and
W
time.
•
hen there are status messages: Any of numerous messages concerning the current status
W
of the phone might be displayed in this bar, for example the availability of a firmware update, a
reboot being required, etc. If there is more than one current status message at any one time, the
one with the highest priority will be shown. Some of the status messages you may see in idle
mode are:
◦◦
he text "Missed:" and the total number of missed calls since the last time you turned off the
T
misssed call indication (the text in the info bar as well as the call LED). The missed calls will
remain in your missed call list, however.
◦◦
he texts "Forward All:", "Forward when busy:", or "Forward after timeout:" and the phone
T
number calls will be forwarded to.
◦◦
he warnings "HTTP Password not set" and "Admin Password not set". They can be turned off
T
by setting the passwords.
Deleting or temporarily suppressing status messages:
◦◦
essages will be deleted automatically when the underlying cause is removed, i.e., call
M
forwarding is turned off, HTTP password is set, etc.
◦◦
emporarily suppressing messages: Press
T
, if the button is available, or
>
Information > Status info to open the "Status info" screen. Use
to select an item from
the list. Press
to view details of the selected item, if available; press
to delete the
selected item.
essages classified as important cannot be deleted. Examples: "HTTP Password not set", "Admin
M
Password not set".
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D385 User Manual
Getting to Know Your Phone
Context area: Configured identities.
Outgoing identity
he current outgoing identity is indicated by a green ring around a green circle on a
T
white bar with a thin blue line on the left side. When you call someone, this is your
identity for the call.
Active identity
•
•
•
n active identity that is not the current outgoing identity is indicated by a
A
green circle.
It can be called.
It can be selected as the outgoing identity for making calls by pressing
/
on the navigation key.
A blue circle with a revolving white ring indicates that the identity is trying to
register.
A gray circle with a white "x" indicates that the identity is not properly registered.
Check your connections and whether the server is down.
Note: Identities can be deactivated without removing the registration settings by
changing their status to "inactive" on the phone's web interface. Inactive identities are
not displayed on the idle screen. They cannot be called or selected as the outgoing
identity. To deactivate the identity, open the phone's web interface > Configuration
Identity (1-12).
1. Change the "Identity active" setting to off.
2. Click on Re-Register.
3. Click on Save.
For information on configuring new identities or modifying existing ones, see "Identities/accounts" on
page 78.
Function key line
The symbols on the buttons in this line depict the functions that can be activated by pressing the
function key underneath the respective symbol. See "Appendix 1 - Display Symbols and Icons" on
page 95 for a complete list. The factory defaults are:
Directory. See "Directory" on page 42.
Call lists. See "Call lists" on page 63.
Forwarding all calls (on/off). See "Call forwarding" on page 66 and 84.
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Getting to Know Your Phone
Pressing this key will put the IP address of the phone on-screen. If another function
because of new status
is mapped onto the key or if the key has been replaced by
messages, IP address and URL can also be looked up in the settings menu:
>
Information > Help.
Displaying all currently available status messages. This key is available whenever a
status message becomes newly available even when a different function is mapped onto
the far-right function key underneath the display.
to delete the highlighted status
Press the key to display the status messages; press
message. When all messages have been deleted, the symbol will disappear from the
function key line; the message in the status line will also disappear.
The function mapped onto the key is now available on this key again. If you have mapped
the "Status messages" function onto the key, the key will remain blank until a new status
message becomes available or until a reboot when all current status messages will be
displayed anew.
When the phone is active
The display will inform you of any activity the phone is engaged in (see Fig. 1 on page 26). This
information is presented in the form of text or symbols or both.
Info/status bar. Name of current activity and time (see Fig. 1 on page 26).
Context area
Depending on the activity, this area will contain symbols (incoming call ringing, outgoing call
ringing, list entries, etc.) and text like the phone number calling, the extension number being called,
conference partners, etc. (see Fig. 1 on page 26).
Function key line
Depending on the current activity of the phone, the key function key line will present various functions
that can be activated by pressing the function key underneath the respective symbol. See "Appendix
1 - Display Symbols and Icons" on page 95 for a list of available functions.
Function key label screen (second screen)
The phone has a second screen where the labels of the freely programmable function keys are
displayed on 4 "pages" in 12 label areas on each page. The horizontal bar at the top of the screen
indicates which function key page is on-screen at the moment (Fig. 1).
The LED of the key associated with the label of the on-screen page will react in accordance with the
visible key's mapping; pressing the key may affect its visible setting.
Function keys can be mapped on the phone and, faster and more comfortable, on the phone's web
interface. For information on programming the function keys, see "Configuring the function keys" on
page 69.
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D385 User Manual
Getting to Know Your Phone
Page 1
Page 1
Page 2
P7
P1
P2
P3
P4
P5
P6
P8
P9
P10
P11
P12
Page 3
P19
P13
P14
P15
P16
P17
Page 4
P31
P25
P20
P26
P21
P27
P22
P28
P23
P29
P24
P18
P30
P31
P33
P34
P35
P36
P43
P37
P38
P39
P40
P41
P44
P45
P46
P47
P48
P42
Fig. 1
Function key page of phone's web interface
For more information on opening and using the phone's web interface, see "The phone's web
interface" on page 37; for information on programming the function keys, see "Configuring the
function keys" on page 69.
Fig. 2 - Page 1 keys on phone's web interface
Fig. 3 - Settings on phone's WUI and labels shown on function key display
When expansion modules are connected to the phone, they will also be shown on the function key
page of the phone's web interface, below the phone's function keys and above the Apply button. Their
settings are stored on the phone, not on the expansion module. For more information, see "Example
2, Extension monitoring and call pick-up on D3 expansion module" on page 31 and the D3 user manual
available at http://wiki.snom.com/D3/Documentation.
Fig. 4 - Function keys of connected D7 expansion module
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Getting to Know Your Phone
Settings
A comparatively small number of settings can be adjusted on the phone; many more are available on
the phone's web interface.
Phone settings
Press
to open the settings menu on the display. To open submenus and settings, press their
number on the alphanumeric keypad or scroll to the setting and press .
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Settings available in administrator mode
All settings of the phone menu and on the phone's web interface are accessible.
1 Preferences 2 Call Features 3 Identity
1 Language
2 Date & Time
1 Time zone
2 Date format
1 Call forwarding
1 Forward all
1 Tone Scheme
2 Ringer
3 Bluetooth (1)
4 Volume
4 Display
1 Primary
display
1 Backlight on
activity
2 Backlight
when idle
2 Secondary
display
1 Select outgoing
1 IP Settings
identity
2 Reregister
1 IPv4
identity
2 Forward
3 Edit identity
when busy
3 Forward
1 Hotdesking
after timeout
3 24-hour clock 2 Outgoing calls
3 Audio
4 Network
1 Auto dial
2 Auto redial
on busy
3 Number
guessing
4 Call
completion
5 Hide own
outgoing ID
5 Maintenance 6 Information
1 Security
1 Status info
1 Administrator
2 System info
mode on(3)
2 IPv6
2 Set keyboard
3 Help
lock PIN
2 Webserver
3 Webserver
1 On/off
1 Webserver
type
4 Logoff identity
2 Webserver
type
2 User name
1 Log off all
identities
3 User name
3 Password
2-13 (select
individ. identity)
4 Password
2 Edit identity
3 VLAN
2 Reboot
3 Reset values
1 VLAN ID
2 VLAN
Priority
3 Incoming calls
1 Reject
anonymous
2 Auto answer
indication
3 Auto answer
indication
4 WLAN
1 On/off
5 Advanced
4 Speed dial
1 802.1X
1 Contrast
2 Hardware
2 Backlight on
activity
3 NTP
3 Backlight
when idle
4 DNS
4 Text options
5 Return to
first page
(1)
Only if phone model has a built-in adapter for wireless
technology.
3 Expansion
modules
(2)
Only if phone model supports expansion modules and when
an expansion module is connected.
(3)
Pressing this key will put the phone in user mode; many
settings will not be accessible (see next page). The
administrator password will be needed to return the phone
to admin mode.
1 Backlight on
activity
2 Backlight
when idle
3 Contrast
4 Appearance
5 Fkeys
1 Feature keys
2-5 Line keys,
page 1 - 4
6 Keys on
UXM(2)
NOTE: The factory default administrator password is 0000
(4 x zero). For security reasons, we recommend that you
set your own administrator password. Be sure to write
it down and store it in a safe place because if it is lost or
forgotten, you will not be able to return the phone from user
to administrator mode and gain access to all phone settings.
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D385 User Manual
Getting to Know Your Phone
Settings available in user mode
1 Preferences
2 Call Features
3 Identity
4 Maintenance
5 Information
1 Language
1 Call forwarding
1 Select outgoing
identity
1 Security
1 Status info
2 Date & Time
1 Date format
2 24-hour clock
3 Audio
1 Tone Scheme
2 Ringer
3 Bluetooth (1)
4 Volume
4 Display
1 Forward all
2 Reregister identity
2 Forward when
busy
3 Forward after
timeout
1 Administrator
mode off(3)
2 Set keyboard
lock PIN
2 System info
3 Help
2 Reboot
2 Outgoing calls
1 Auto dial
2 Auto redial on
busy
3 Number
guessing
4 Call completion
5 Hide own
outgoing ID
1 Primary display 3 Incoming calls
1 Backlight on
activity
1 Reject
anonymous
2 Backlight when
idle
2 Call waiting
2 Secondary
display
3 Auto answer
indication
1 Contrast
2 Backlight on
activity
3 Backlight when
idle
4 Text options
5 Return to first
page
3 Expansion
modules
1 Backlight on
activity
2 Backlight when
idle
5 Fkeys
3 Contrast
1-4 Line keys,
page 1 - 4
4 Appearance
5 Keys on UXM(2)
(1)
Only if phone model has a built-in adapter for
wireless technology.
(2)
Only if phone model supports expansion modules
and when an expansion module is connected.
(3)
Pressing this key will put the phone in
administrator mode. The administrator password
is needed to return the phone to admin mode.
NOTE: The factory default administrator
password is 0000 (4 x zero). If it doesn't
work, someone changed it. Please ask your
administrator or your IP Service Provider.
Most of the individual settings are described elsewhere in this manual: See "Using the phone" on
page 51 and "Customizing the phone settings" on page 78.
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D385 User Manual
Getting to Know Your Phone
Display settings
Backlight and contrast on the displays of the phone and on the displays of any connected expansion
modules can be adjusted separately for the times when the phone is active and when the phone is
idle. Lowering backlight intensity lowers the energy consumption of the devices. The backlight when
idle can be reduced to zero bars.
NOTE: When the phone has been inactive for a specified number of seconds it will
switch the backlight to idle mode. This setting is available only on the phone's web
user interface, not on the phone itself. The phone setting is applied to all D3 extension
modules connected to the phone, as well.
Adjusting the backlight on the phone's primary display
•
Intensity of backlight. The setting adjusts the intensitiy of the backlight for both displays.
1. Press
.
2. Select Preferences and press
3. Select Display and press
.
.
4. Select Primary Display and press
.
5. Select Backlight on activity or Backlight when idle and press
.
6. P
ress the right or left arrow on the navigation key or the function key underneath
the function key line to decrease or increase the backlight's intensity.
7. When done, press
•
or
in
to save and return to the Display menu (Fig. 2).
eriod of inactivity. The number of seconds after which the phone will switch from backlight on
P
activity to idle backlight can be set on the phone's web interface only.
1. Open the phone's web interface (see "Opening the web interface" on page 38).
2. Click on Preferences (see "How the web interface works" on page 39).
3. E
nter the number of seconds in the text field of "Dim after (in seconds)". The default is 20
seconds.
4. Click on "Apply" and "Save".
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D385 User Manual
Getting to Know Your Phone
Adjusting the backlight on the phone's primary display
•
Contrast (second display only).
1. Press
.
2. Select Preferences.
3. Select Display.
4. Select Secondary Display.
5. Select Contrast.
6. P
ress the right or left arrow on the navigation key or the function key underneath
decrease or increase the contrast.
7. When done, press
•
or
to
or
in
to save and return to the Secondary Display menu.
Intensity of backlight.
1. Press
.
2. Select Preferences and press
3. Select Display and press
.
.
4. Select Secondary Display and press
.
5. Select Backlight on activity or Backlight when idle and press
.
6. P
ress the right or left arrow on the navigation key or the function key underneath
the function key line (Fig. 3 and 4) to decrease or increase the backlight's intensity.
Note: The number of seconds after which the function key display will switch from
activity to idle backlight is the number set for the primary display's backlight (see
"Period of Inactivity" on page 33).
7. When done, press
•
to save and return to the Display menu (Fig. 2).
Font size and text alignment for the function key labels are adjustable.
1. Press
.
2. Select Preferences and press
3. Select Display and press
.
.
4. Select Secondary Display and press
5. Select Text Options and press
.
.
6. Select Font size or Text alignment and press
34
.
D385 User Manual
Getting to Know Your Phone
--
ont size: Enter the font size on the keypad and press
F
Text options menu.
--
Text alignment: Scroll to "left", "right", or "centered" and press
Text options menu.
to save and return to the
to save and return to the
Adjusting display settings for connected D3s
The intensity of the displays' backlight and the font size of the function key labels is adjusted
separately for the phone and the connected D3 expansion modules. Lowering backlight intensity
lowers the energy consumption of the devices. You can also switch from the default line layout of
the labels to tile layout. For more information on the module's display layout, please refer to its user
manual at http://wiki.snom.com/D3/Documentation.
Note: The number of seconds after which the D3 expansion modules will switch
from activity to idle backlight is the number set for the phone display's backlight (see
"Period of Inactivity" on page 33).
•
Appearance.
◦◦
ayout. The available options are line or tile layout. Line layout is the default. The layout
L
is adjusted separately for each module, and only connected modules appear in the menu. If
there is more than one, the first D3 in the daisy-chain is listed as "Expansion Module 1", the
second one as "Expansion Module 2", and the third one as "Expansion Module 3".
1. Press
.
2. Select Preferences and press
3. Select Display and press
.
.
4. Select Expansion Modules and press
5. Select Appearance and press
.
.
6. Select Expandion Module 1, 2, or 3 and press
.
1
Line layout
Tile layout
2
3
4
15
1
2
3
4
10
26
11
37
12
48
10
11
12
13
14
10
15
11
16
12
17module,
7. Press
to change5 and save the display layout of the selected D3
expansion13
59
18
14
respectively, from 6lines to tiles14and vice versa .
6
13
15
to return7to the Expansion modules menu; press
8. Press
16
8
return to the idle screen.
9
◦◦
17
15
for7 approx. 3 seconds to
8
9
18
16
17
18
ont size. As of FW version 8.9.3, it is possible to adjust the font size for the connected
F
expansion modules. The size is set separately for line and tile layout, and the respective
setting is applied to all connected modules with line or tile layout, respectively.
1. Press
.
2. Select Preferences and press
.
35
D385 User Manual
Getting to Know Your Phone
3. Select Display and press
.
4. Select Expansion Modules and press
5. Select Appearance and press
.
.
6. Select Font size (line layout) or Font size (tile layout), respectively, and press
.
7. Use the alphanumeric keypad to enter the font size. Press the function key underneath
to delete the character to the left of the cursor if you need to correct your input.
to save the setting and to return to the Appearance menu.
8. Press
•
Intensity of backlight. The setting is applied to all D3 expansion modules connected to the phone.
1. Press
.
2. Select Preferences and press
3. Select Display and press
.
.
4. Select Expansion Modules and press
.
5. Select Backlight on activity or Backlight when idle and press
.
6. P
ress the right or left arrow on the navigation key or the function key underneath
the function key line to decrease or increase the backlight's intensity.
7. Press
•
or
in
or
in
to save and return to the Expansion Modules menu.
Contrast. The setting is applied to all D3 expansion modules connected to the phone.
1. Press
.
2. Select Preferences and press
3. Select Display and press
.
.
4. Select Expansion Modules and press
.
5. Select Contrast or scroll down to it and press
.
6. P
ress the right or left arrow on the navigation key or the function key underneath
the function key line to decrease or increase the backlight's intensity.
7. Press
to save and return to the Expansion Modules menu.
36
D385 User Manual
Getting to Know Your Phone
The phone's web interface
When the web interface is opened for the first time upon initialization, you will see the Security page.
We urge you to set administrator and HTTP passwords to protect your phone. The default
administrator password is 0000 (4 zeros); there is no default HTTP password. Please note:
--
dministrator password. If you do not replace the default administrator password by
A
an individual one, an unauthorized third party with access to the phone could set an
administrator password unknown to you. In such a case, you would no longer be able to
switch from user mode to administrator mode.
--
TTP user name and password. If you do not set these, you make it easier for experienced
H
hackers to break into your system.
Note: Be sure to write down your admin password and your HTTP user name
and password and store them in a secure place.
ithout the administrator password, you will not be able to return the phone and
W
the web interface from user mode to administrator mode; many settings will
be inaccessible. Without HTTP user name and password you cannot open the
phone's web interface.
You can set and change the data on the phone’s web interface at any time.
1. Click Advanced Settings in the vertical menu on the left side.
2. Click the QoS Security tab at the top of the Advanced Settings page.
3. Enter the data in the text fields and click Apply.
◦◦
dministrator password. Valid values are arbitrary character strings of numerals, letters,
A
and/or special characters of any length. Keep in mind that you may have to enter these
37
D385 User Manual
Getting to Know Your Phone
characters on the phone's keypad (see "Entering numerals, letters, special characters, and
symbols" on page 24). Write the password down and store it in a safe place!
◦◦
TTP user name and password. Enter the data in the text fields of the HTTP Server section
H
and click Apply. The default value is blank.
--
User name. Valid values are character strings of letters and numerals, e.g. john or jh24.
--
Password. Text string.
Opening the web interface
1. L
ook up the phone's IP address: Press the function key underneath
> Information > System Info or Help.
or
, if the symbol is available,
2. O
pen a web browser on your PC. Enter the IP address, preceded by "http://" or "https://" in the
address bar (for example: http://192.168.10.115) and press ENTER. The home screen opens:
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D385 User Manual
Getting to Know Your Phone
How the web interface works
The vertical menu on the left side of the window is always the same, no matter which window
happens to be open at the time. Available menu items depend on whether the phone is running in
user or administrator mode.
Click on a menu item to open that page. Some pages contain several documents. To make a
document visible, click on its tab. The font weight of the characters on the active tab is bold. Only one
tab can be active at a time.
Note: Any changes you make will not take effect until you click on Apply. Changes will
be lost if you open another page of the web interface or if you close the web interface
without first clicking on Apply.
After you have clicked on Apply, in some cases the Save button will appear at the top of
the page. Click on Save to save the changes permanently. Changes that have not been
saved will be lost if and when the phone loses power or is disconnected from its power
source
To the right of each setting, there is a link symbolized by the question mark ? . Click on this link
to open a wiki page with information on the setting (description, valid and default value, links to
connected issues, etc.). Click on the return button of your browser to return to the phone's web
interface.
Note: You may have to enter your HTTP password to return to the phone's web interface.
Web settings overriding manual phone settings
In some cases settings activated on the web interface override manual settings on the phone. If a
setting you have made on the phone does not appear to take effect, look for a conflicting setting on
the web interface or check with your administrator.
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D385 User Manual
Getting to Know Your Phone
User mode/administrator mode
Snom phones can be operated in administrator or user mode. In administrator mode, all settings are
accessible and can be modified; in user mode, a number of settings are not accessible. The factory
default is administrator mode.
When the phone is running in user mode, the administrator password is required to revert to
administrator mode. The default administrator password is 0000 (4 x zero). We recommend that you
change the password for security reasons.
Note: Do not forget to write the new password down and store it in a safe place; without
it, a TFTP reset to factory values is necessary to return the phone to administrator mode.
If your phone is administered centrally, user mode may be the rule. Please check with
your administrator.
User mode on the phone
The "Network" menu and various other settings are inaccessible in user mode. See
"Settings" on page 30.
1. Press
.
2. Select, i.e, if necessary scroll to Maintenance and press
3. Select Security and press
.
.
4. Select Administrator Mode (which is set to "off") and press
.
5. Enter the Admin Mode Password.
6. Press
to save and return to the Security menu where Administrator Mode has been changed
to "on").
7. Press
for two seconds to return to the idle screen.
User mode on the web interface
Some windows like Preferences are available in user mode while many others, like the identities,
are not. The menu item Advanced is available in user mode but the settings normally found on the
Advanced Settings page are not. In user mode the two pages look like this:
40
D385 User Manual
Getting to Know Your Phone
Fig. 1
Fig. 2
To return the phone and its web interface to administrator mode, open the Advanced Settings page,
enter the administrator password in Administrator Login and click on Apply (Fig. 2). The default
password is 0000 (4 x zero).
In administrator mode, the two pages look like this:
Fig. 3 Fig. 4
41
D385 User Manual
Directories
Directories
Directory
The directory is the built-in directory of the phone. It can hold up to 1000 entries. Entries can be
added and edited on the phone and on the web interface.
Any changes you make on the web interface will not take effect until you click on "Save" or on "Apply"
and "Save", depending on your firmware version. Changes will be lost if you open another page of the
web interface without first clicking on "Apply"/"Save".
Definitions, explanations
Directory entries
Each entry must have at least one phone number; multiple associated phone numbers are possible. If
you do not enter a first and/or last name and/or nickname, the phone number will appear under both
"Name" and "Number".
•
Entry with one phone number:
•
Entry with several associated phone numbers:
Number area (N): Individual
settings for the master record
and each subentry possible.
Master record (M)
Subentry 1
Subentry 2
N
N
N
Blue area. Data can be
different for each associated
phone number. If subentry
textfields are blank, the data
from the master record is
displayed.
M
M
Name area. Same data
for the master record and all
subentries.
M
M
S
M
M
S
M
Blue area of Subentry 2: Different "Group" selection (S), different entry in textfield of "Email" (S). No entry in text fields of
"Title" and "Organization", therefore same as Master Record.
42
D385 User Manual
Directories
Contact Types
VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active.
You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and
if that group has a distinct ringtone, the ringtone assigned to the group will be played.
Deny List: Calls from phone numbers with this contact type will not ring on your phone. The caller
hears the "Busy" signal. To remove the number from the Deny list, you can either
◦◦
delete the entry from the directory by clicking on the "delete" symbol
◦◦
r - if you want to keep the number in the directory - change the contact type to none or VIP by
o
editing the entry. See "Editing existing entry" on page 45 (editing on the phone) and "Editing
an entry" on page 47 (editing on the web interface) for more information.
Outgoing identity
The default setting is "Active" which means that the phone will use the current outgoing identity
whenever you dial the number of the phone book entry.
You can also select a specific identity to be used as the outgoing identity whenever the number is
dialed, for example, if you want to use a specific VoIP provider for these calls.
Note: To use an outgoing identity specified in the directory, you must dial the number
from the directory. If you simply type it on the keypad, the current outgoing identity, as
indicated on the display, will be used.
Group
The available group types are Friends, Family, Work, Colleagues, or None. The default setting is
none. You can assign a distinct ringtone to each group type.
Ringtones
The phone has 10 built-in ringtones that can be assigned to identities, group types, and contact types.
It is also possible to download a custom melody.
Assigning ringtones to identities: See "Assigning ringtones" on page 80.
Assigning ringtones to contact type VIP and group types
1. Open the phone's web interface, Preferences page, Directory Ringtones section.
2. S
elect a ringtone from the respective drop-down menu and click on "Apply". If you choose
"Custom Melody URL", enter the URL to the data file in the text field. It must be a file of the type
PCM 8 kHz 16 bit/sample (linear) mono WAV.
Note: Ringers assigned to contact type VIP and to any of the group types override the
ringers assigned to the identities. For example, if you have assigned ringer 1 to one of
the identities and ringer 2 to the group "Colleagues", the phone will play ringer 2 when
a contact from the "Colleagues" group calls that identity.
43
D385 User Manual
Directories
Adding/Editing Entries on the Phone
Adding new entry manually
1. Press
to open the phone's directory.
2. Press the function key underneath
on the navigation key.
Note: See "Input modes and navigation" and "Entering numerals, letters, special
characters, and symbols" on page 23 for information on how to enter data.
3. Enter the phone number and press
4. Enter a first name and/or press
.
5. Enter a last name and/or press
.
.
Note: Entering a first and/or name is optional. If you don't enter either one, the entry
will be listed under the phone number. You can add a first and last name later by editing
the entry on the phone or on the web interface.
6. See "Editing existing entry" on page 45 on how to continue.
Adding new entry from call list
For further information on call lists, see "Call lists" on page 63.
1. Press the function key underneath
◦◦
ress /
P
instead.
to open the call history. The list of all calls appears.
on the navigation key to show the lists of missed, received, or dialed calls
2. Press
/
on the navigation key to select a call.
3. Press
to view call Details.
4. Press
to add the name (if the name was transmitted) and the number to the phone directory. If
the name has not been transmitted, the number will be used in its place.
See "Editing existing entry" on page 45 on how to add a name, phone type, group, etc.
44
D385 User Manual
Directories
Adding current caller
With the call on the line, you can add the caller's name (if transmitted) and phone number to the
directory. If the name has not been transmitted, the number will be used for both name and number.
See "Editing existing entry" on page 45 on how to add a name, phone type, group, etc.
1. With the call on the line, press
2. Press
.
to add the caller to the directory.
Sorting entries
to open the phone's directory.
1. Press
.
2. Press
3. Use
to select the criterion for sorting (nickname, first name, last name, organization, etc.)
and press
to sort.
Editing existing entry
to open the phone's directory.
1. Press
2. Selecting an entry: Scroll to the entry or enter the first letter of the name.
. The Details screen for the entry will be displayed.
3. Press
4. Editing a detail.
a. Press
/
and
to select a detail. Depending on the detail,
b. In
some cases, you will see the prompt screen where you can enter or modify text. Edit the
data, if necessary, and press
to save and to open the next screen. See also "Entering
numerals, letters, special characters, and symbols" on page 23.
In other cases, you will see a succession of screens with context-sensitive buttons. Example:
Modifying the settings of "group".
i.
Select "group" with
ii. Use
iii. Press
/
/
and
.
to select family, friend, colleague, work, or none.
to save and return to the Details menu.
c. When you are done editing the entry, press
.
Deleting an entry
1. Press
to open the phone's directory.
2. Selecting an entry: Scroll to the entry or enter the first letter of the name.
Fig. 1 - Deleting directory entry
Fig. 2 - Editing phone numbers associated with entry
45
D385 User Manual
Directories
Note: If there is more than one phone number associated with the entry and you want
(Fig. 2). Select the number you want to delete
to delete only one of them, press
with
/
(Fig. 3) and press .
Fig. 3 - Selecting
3. Press
Fig. 4 - Deleting one phone associated with entry
(Fig. 1 and 4). You will be asked, "Are you sure?".
4. If you are, press
to delete the entry or phone number.
Adding/editing entries on the web interface
Click on Directory in the menu on the left side.
Adding new entry
1. Type data in text fields of Add or Edit Entry.
◦◦
umber: Type the number exactly as you would dial it, with country and area codes, if
N
necessary, and without parentheses, hyphens, blank spaces.
◦◦
umber Type: Select the type of connection from the drop-down menu. The default setting is
N
SIP.
◦◦
Contact Type: Select "None", "VIP", or Deny" from the drop-down list. The default setting is
"None".
--
alls from entries on the "VIP" list will always ring on the phone, even when the phone is
C
in a call or in DND mode.
Note: You can assign a distinct ringtone to the contact type "VIP": Preferences
page > Directory Ringtones section.
--
alls from entries on the "Deny" list will not ring on the phone. The caller will always hear
C
the busy signal.
◦◦
Outgoing Identity: The drop-down list shows all identities configured on the phone. If you
select one of the identities for one of the numbers listed in the phone book, all calls to that
number initiated from the phone book will show that identity on the callee’s phone.
◦◦
lue area: The data entered in the textfields will be displayed when the entry is opened on
B
the phone. The data can be used to sort entries by group, name, organization, etc., and can be
edited on the phone.
◦◦
--
" Group" drop-down menu: Available types are "Friends“, "Family“, "Colleagues“, or "Work".
You can assign a distinct ringtone to each group type: Preferences > Directory Ringtones.
--
" Nickname": If you enter a nickname, it will appear under the "Name" header of the
Directory on the web interface.
irst name, family (last) name: Will be added in this order under "Name" in the directory,
F
unless you have also entered a nickname.
46
D385 User Manual
◦◦
Directories
irthday. Uses the format set at Preferences > General information > U.S. Date Format (mm/
B
dd): "On" or "Off". Enter in DD.MM.YR or MM/DD/YR format. Examples:
Date
March 5, 1980
March 12, 1980
October 5, 1980
October 12, 1980
◦◦
Input
5.3.80 or 3/5/1980
12.3.80 or 3/12/1980
5.10.80 or 10/5/1980
12.10.80 or 10/12/1980
Output when US Date Format setting is
On
Off
03/05/80
05.03.80
03/12/80
12.03.80
10/05/80
05.10.80
10/12/80
12.10.80
Favorite: Tick box to add entry to "Favorites" list.
2. Click on Add/Edit to save new entry to directory.
Editing an entry
When you open an existing entry, the current information is displayed in the text fields of "Add or Edit
Entry" and two additional buttons, "Add Sub" and "Change", are available (see Fig. 2 and 3, below).
•
Editing.
Fig. 1
◦◦
If single entry, click on
◦◦
If there is more than one number associated with a name:
in the entry's line.
--
Click on
in the name's line if you want to edit/add the first or last name of the date of
birth and the data in the blue area applicable to the master record.
--
Click on
in a phone number's line if you want to edit the subentry's data (phone
number, number & contact type, outgoing identity, and any blue area data applicable to this
subentry only).
Make changes as necessary and click on Change.
•
Adding additional phone number (subentry) for a name
◦◦
J ane Smith's entry has only one phone number, her SIP phone number. In this example, the
phone number of Jane Smith's landline will be added to the directory.
--
Click on
(Fig. 2).
in Jane Smith's line (Fig. 1, above). The data is shown in "Add or Edit" area
47
D385 User Manual
Directories
Fig. 1
Fig. 2
◦◦
Fig. 3
Fig. 2
--
Enter the phone number in the text field of "Number" (Fig. 3).
--
Select "fixed" from the drop-down menu of "Number type" (Fig. 3).
--
Optional: Select a contact type and an outgoing identity from drop-down lists (Fig. 3).
--
Click on Add Sub (Fig. 3).
J ohn Miller's entry has a SIP number and a private number. In this example, his cell phone
number will be added as a third number.
--
Click on
area.
--
Enter the phone number in the text field of "Number".
--
Select the number type.
--
ptional: Select a contact type and an outgoing identity from the respective drop-down
O
list.
--
Click on Add Sub.
in the line containing John Miller's name. The data is shown in "Add or Edit"
The directory now contains Jane Smith's landline number and John Miller's mobile phone number
(Fig. 4).
Fig. 4
Deleting entry on web interface
•
Entry with one phone number. Click on
•
Entry with more than one phone number.
◦◦
eleting the entry. Click on
D
associated phone numbers.
in the entry's lines to delete the entry.
in the line of the master record to delete the name and all
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D385 User Manual
◦◦
Directories
eleting one of the phone numbers. Click on
D
in the line of a phone number subentry to
delete that subentry, but keeping the master record and all other subentries.
Dialing from phone directory
To dial, click on the phone symbol
on the right side of the line with the phone number.
Deleting whole directory
Deletes the entire directory irretrievably!
Importing/Exporting Directory
See our Wiki at http://wiki.snom.com/Web_Interface/V8/Directory.
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Directories
External directories
Available if provided by your network, your VoIP provider, or another external source.
LDAP
Enter the necessary data received from your administrator, VoIP provider or other external source in
the text fields of the phone‘s web interface > Advanced Settings page > Network tab > LDAP section
and click on "Apply" and "Save".
LDAP search on the phone: Enter the first letter of the name you are searching for. Type more letters
to dial.
if the name shown isn't the right one or scroll through the list. Press
Contacts
If you want to use an external contacts list, the Contact list and Contact list URI settings are
mandatory. Publish presence is optional; when enabled, the phone sends out "PUBLISH" SIP
messages with the phone's status, e.g. busy, etc.
1. O
n the phone's web interface, Configuration Identity # page, SIP tab, click on the radio button on
of the Contact list entry.
2. E
nter the URI received from your administrator, VoIP provider or other external source in the text
field of Contact list URI.
3. Optional: Click on the radio button on of the Publish presence setting.
4. Click on Apply and Save.
To dial a contact on the phone, enter the first letter of the name you are searching for. Type more
letters if the name shown isn‘t the right one, or scroll through the list. Press
to dial.
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Using the Phone
Using the phone
This section describes the functions of the phone with the factory default settings. If your phone was
installed and/or set up by someone else, the default settings may have been changed. Please check
with that person or company if the phone does not react as described here.
The caller information displayed on the screen is controlled by a setting on the phone‘s web interface.
The default setting is "Name". You can change the setting at Preferences > General Information >
"Number Display Style" by selecting a different option from the drop-down list.
Making calls
See "Entering numerals, letters, special characters, and symbols" on page 48 for information on input
modes and entering letters, numerals, and special characters.
Selecting identity for current outgoing call
See "Identities/accounts" on page 78 on how to configure identities.
If more than one identity is shown on the display, the one on the white bar with
the white and green rings around the green circle is the outgoing identity for the
call and the number/name that will show on the callee’s phone. Use the up or
down arrow on the navigation key to select another identity.
Using different audio devices
Handset
•
Pick up the handset, enter the phone number, and press
•
enter the phone number and pick up the handset.
OR
Headset
Enter the phone number, and press
.
Speakerphone
Enter the phone number and press
or
.
Handset or headset and casing speaker
With dual audio mode activated, other persons present in the room are allowed to listen in to the third
party over the phone's casing loudspeaker.
1. Use the method for handset or headset use to dial.
2. W
hen the call has been established, press
turn the speaker off.
to enable the casing loudspeaker. Press
51
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D385 User Manual
Using the Phone
Using different dialing methods
Auto dial
Note: The default setting is off. In admin mode, the setting can be enabled on the
Advanced Settings page, Behavior tab, Phone Behavior section, Auto Dial setting by
selecting a time span in seconds from the drop-down menu.
When the setting is enabled, the phone will dial the number on the display when the specified number
of seconds has elapsed since the last digit was typed.
Redialing
1. Press
to show the last numbers dialed, with the very last number at the top.
2. Press
to dial that number or use
/
to select a different number and then press
.
Calling number from call history (missed, received, dialed calls)
1. Press
2. Use
(dialed calls),
/
(received calls), or
(missed calls) to open the respective call list.
to select a call.
to dial the number.
3. Press
Calling number from phone directory
to open the phone's directory.
1. Press
2. Use
/
to select a name or enter the first letter(s) of the name on the alphanumeric keypad.
to dial the number.
3. Press
Calling number from external directory
1. Open the dial screen to get access to the external directory:
a. L
ift the handset off the cradle or press the speakerphone key to open the dialing screen
(Fig. 1).
b. Press the function key underneath
to show the list of available directories and call lists.
c. Select the external directory, in our example LDAP (Fig. 2).
Fig. 1
2. Use
3. Press
/
Fig. 2
to select a name or enter the first letter(s) of the name on the alphanumeric keypad.
to dial the number.
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Speed dialing
Setting speed dial numbers: See "Speed dial" on page 90 . Mapping a speed dial number onto one
of the freely programmable function keys: See "Configuring the function keys", "Example 3, Speed
dialing" on page 76.
•
Speed dial number on speed dial list
1. E
nter the speed dial number (0-30) or character (#, *) assigned to the phone number you wish
to dial.
2. Press
•
to dial.
peed dial number mapped onto freely programmable function key 1-48: Select the page, if
S
necessary, and press the key.
Calling emergency numbers
Numbers specified as emergency numbers can be dialled even when the keyboard is locked. See
"Emergency numbers" on page 84 on how to set emergency numbers. Several numbers (911, 112,
110, 999) have been preconfigured.
•
On an unlocked keyboard: Enter the number and press
•
n a locked keyboard: Enter the number. The phone dials the number as soon as you have
O
entered all the digits of one of the programmed emergency numbers.
to dial.
Call completion
Note: This function depends on whether it is available in your network or not. On Snom
phones call completion means that when a called number is busy or not available, you
can have your phone call you back as soon as the dialed number is not busy anymore or
available again. The factory default setting is "off".
Changing the setting to turn on call completion : See "Call completion" on page 86.
When call completion is enabled, the symbol
will appear in the function key line whenever you dial
a number (Fig. 1). Press the key underneath
to activate call completion for this call.
Fig. 1
Fig. 2
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D385 User Manual
Using the Phone
Fig. 3
/
Fig. 4
•
Press
to turn off call completion for this call (Fig. 2).
•
Press
/
if you wish to dial another number while waiting for call completion (Fig. 2).
You can now hang up the handset to return to the idle screen (Fig. 3); use handset, headset, or
speakerphone to dial another number; receive calls etc. Call completion will not interfere with the
normal operation of your phone.
When the number becomes available, you will see it announced on the display (Fig. 4) and hear a
double beep if you are in a call.
•
Press
/
to dial.
•
Press
/
to turn off call completion for this call.
Number guessing (auto completion)
Note: The default setting for Number guessing is "off". To be able to use it, open the
phone's web interface to the Advanced Settings page > Behavior tab > Phone Behavior
section, change the setting to "on", and enter the minimum number of characters that
must be entered before number guessing will start.
When number guessing is enabled, the phone will propose numbers containing the typed string
from the numbers saved on its call lists and in the directory as soon as you have typed the minimum
number of digits. If and when the desired number is on the display, press
to dial.
In the following example, the minimum number of characters is four:
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Accepting calls
Using different audio devices
Handset: Pick up the handset.
Headset: P
ress
key.
. If the phone is already in headset mode, you can also press the blinking line
Speakerphone: Press
or the blinking line key.
Automatically accepting calls
The default is "off". Turning the function on: On the phone's web interface > Configuration Identity #
> SIP tab > "Auto answer": Click on the radio button on.
With this setting, your phone will automatically accept incoming calls when it is idle:
•
If your are using Firmware version 8.7.2 and higher, calls will be accepted on speakerphone;
if you want them to go to the headset.
press the headset key
•
irmware version 8.7.1 and lower: Open the phone's web interface to the Preferences page >
F
Auto Answer section > "Type of Answering" and select Handsfree (speakerphone) or Headset
from the drop-down menu.
If you want to be alerted acoustically by a single long beep, whenever the phone accepts an incoming
call, you need to change another default setting on the phones's web interface from off to on:
Preferences > Auto Answer > "Auto Answer Indication".
Call pick-up from another extension
You can pick up calls ringing on another extension, for example when the other extension is busy or
when the user is absent. The prerequisites for this function are as follows:
◦◦
It must be supported by the PBX.
◦◦
he extensions whose calls you want to pick up on your own extension must permit this
T
function. It is possible but not required to restrict the permission for monitoring to certain
users or groups of users.
Settings: See"Example 1, Extension monitoring and call pick-up" on page 74 .
◦◦
ach extension to be monitored must be programmed onto one of the freely programmable
E
function keys with LEDs on the phone or a connected D3 Expansion Module. See chapter
"Configuring the function keys", "Example 1, Extension monitoring and call pick-up" on page
74.
◦◦
If you want to see who is calling or connected to any of your monitored extensions, you need
to enable the function "Go to call monitor on activity": Phone's web interface > Advanced
Settings page > Behavior tab > "Go to call-monitor on activity:" on.
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Using the Phone
When these prerequisites are met, the status of the monitored extension is indicated by the LED of the
function key:
◦◦
Blinking LED: Incoming call ringing. If the call is not answered, press the key to pick it up;
◦◦
LED glowing steadily: The monitored extension is busy (in call, dialing, etc.);
and by the idle display showing the call-monitor state:
Calls
Calls
157 > 7899
157 x 7899
7760 > 159
Fig. 1
Fig. 2
--
hen your phone is idle, any ongoing activity on all extensions monitored by your phone
W
will be shown on the display. In the above examples, extension 7899 is a monitored
extension. "157 > 7899" (Fig. 1) indicates that extension 157 is calling extension 7899;
"157 x 7899" (Fig. 2) indicates that 7899 is connected to 157 and that 157 is the caller,
7899 the callee.
--
Press
to close the Calls screen and return to the idle screen.
Call waiting
When you are in a call, another call coming in will be announced visually by the flashing call LED
and by the symbol
/
appearing in the function key line (Fig. 1); it will also be announced
acoustically by a double beep. If you want to switch to visual or acoustic announcement only or turn
call waiting off completely, see "Call waiting" on page 87.
Fig. 1
Fig. 2
Fig. 3
Fig. 4
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D385 User Manual
Using the Phone
(1/2)
(2/2)
Fig. 5
Fig. 6
When a call is waiting, you have the following options:
•
ress the blinking line key of the call waiting to put your current call on hold and to accept the
P
second call without knowing who is calling (Fig. 3). This option is available only when there is a
free line key available at the time the call comes in.
•
/
(Fig. 1) to put the Call waiting screen on the display
ress the function key underneath
P
(Fig. 2); you will see the caller ID on-screen if it is being transmitted.
◦◦
Press
to reject the call waiting. The caller will hear the busy signal.
◦◦
Press
to accept the second call and put your current call on hold.
◦◦
Press
/
to return to the Connected screen with your current connection.
and
will affect the call shown on the display, i.e., your current
Note: Pressing
connection in Fig. 1 and 3, the call waiting in Fig. 2 and 5, or the call on hold in Fig. 4.
◦◦
•
/
or
/
If there is more than one call waiting (Fig. 5 and 6), press the keys
/
/
, respectively, to bring them on-screen and to return to the connected
call.
If you do not wish to accept the waiting call, you can:
◦◦
ignore the announcement. If you have set call forwarding when busy, the call will be
transferred to that phone.
◦◦
r eject the incoming call by putting the Call waiting screen on the display and pressing .
The caller hears the busy signal. Pressing
for three seconds will also put the caller on the
"Deny" list of the phone's directory. Future calls from this number will not ring on the phone;
the caller hears the busy signal. For more information on the "Deny" list and how to remove
entries from it, see "Contact Types" on page 43.
Active calls
Hold
One call on hold
Press
◦◦
to put the ongoing call on hold. Held calls are indicated threefold:
By the text on the display.
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D385 User Manual
Using the Phone
◦◦
By the slowly blinking line key.
◦◦
By the slowly blinking call indication LED.
◦◦
By the double beep.
You can now:
◦◦
t ransfer the held call blindly or with prior announcement - see
"Transferring calls" on page 60.
◦◦
receive and make calls and put other calls on hold.
ick up the held call by pressing its line key or by pressing
P
again. If the other party hangs up
while on hold, the call is terminated on your phone as well and the LED indicators are turned off.
Holding multiple calls
When you are in a call with one party and have one or more calls on hold and when there is more than
one call on hold, the symbol
/
is available in the function key line. You can switch back
and forth between the active call and any call on hold. Up to 12 simultaneous calls are possible, if
supported by the PBX.
•
In Fig. 1 and 2 the phone is in one active call with a second call on hold. Press the function key
underneath
/
or
/
to show the call not currently on screen.
Fig. 1
•
Fig. 2
In Fig. 3 and 4 there are two calls are on hold. Press the function keys underneath
/
to show the call not currently on screen.
(1/2)
Fig. 3
(2/2)
Fig. 4
58
/
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D385 User Manual
Using the Phone
•
hen the connected call is on-screen, you can transfer it to a third party or terminate it by
W
pressing . •
hen a held call is on-screen, press
W
hold.
to connect to it and put the currently connected call on
Conference
The maximum number of participants is three.
Note: This section refers to phone-based conferences. For the number of participants
and how to set up and participate in server-based conferences, please check with your
network administrator or your VoIP provider.
Initiating a conference
1. Call the first intended participant and put him or her on hold.
2. Call the second intended participant.
Fig. 1
3. Press
to start the conference.
Conference screen navigation
Your input on the phone's keys will affect the caller/callee(s) or the entire conference shown in the
contact area of the display.
Example: A conference with three participants, including yourself. After you have pressed
(Fig. 1)
to start the conference, the names, if available, and/or phone numbers of the other participants are
shown on-screen (Fig. 2 - 4). Fig. 2 shows the conference screen, i.e., all of your conference partners
while Fig. 3 and 4 show the screens for the individual participants.
Fig. 2
Fig. 3
59
Fig. 4
D385 User Manual
•
•
Selecting individual participants.
◦◦
/ on the navigation key or on the function key
n the conference screen (Fig. 2), press
O
underneath
/
or
/
to select the first of the participants of the
/
again to select the next one of the participants (Fig. 3).
conference; press /
◦◦
hen viewing the second participant (Fig. 4), press
W
participant.
◦◦
hen viewing the first participant (Fig. 3), press
W
screen (Fig. 2).
/
/
/
to view the first
to return to the conference
.
to
utting one participant on hold. With one of the participants on-screen (Fig. 3 or 4), press
P
put this party on hold and to converse with the other party in private. To restart the conference,
press
•
/
Talking to one participant in private. With one of the participants on-screen (Fig. 3 or 4), press
to converse with that participant in private and to put the other party on hold. To restart the
conference, press
•
Using the Phone
.
o terminate the conference and the connections to both parties, return to the conference screen
T
(Fig. 2) and press .
Transferring calls
You can transfer connected calls as well as calls ringing on your phone.
•
•
When you have a call on the line, there are two ways to transfer it to a third party:
◦◦
nnouncing the call to the third party first, to make sure the call is welcome and will be
A
accepted: Attended transfer;
◦◦
ransferring the call unannounced: Blind transfer. There will be no feedback on whether the
T
third party is available and/or picking up the call.
hen a call is ringing on your phone, you can transfer it to a third party without answering it first
W
(blind transfer only).
Attended transfer
•
With a single call on the phone.
1. Put the call on hold. In our example, the caller on hold is 7781.
2. Dial the number you want to transfer the call to and announce the call (Fig. 1).
3. If the third party wants to accept the call, press
. The "holding 7781" screen appears (Fig.
2).
4. Press
to complete the transfer. You may briefly see the messages "Disconnected 159"
(Fig. 5) and "Disconnected 7781" (Fig. 5 and 6 below, indicating that the transfer was
completed.
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D385 User Manual
Fig. 1
•
Using the Phone
Fig. 2
ith more than one call. All calls must be on hold. In the below example you have two calls from
W
phone numbers 7781 and 7750 on hold. You want to transfer the call from 7781 to 159.
1. Dial 159 and announce the call (Fig. 1, above).
2. If the third party wants to accept the call, press
. If the "holding 7750" screen, i.e., the call
you do not want to transfer, appears on-screen (Fig. 3), press
7781" on-screen (Fig. 4).
Fig. 3
/
to bring "holding
Fig. 4
3. Press . You may briefly see the messages "Disconnected 7781" and
"Disconnected 159", indicating that the transfer was completed.
Fig. 5
Fig. 6
The remaining call on hold or the first of the remaining calls on hold will then appear onscreen.
Blind transfer
•
Blind transfer of active call
1. With a call on the line (Fig. 1), press
. The dial screen will appear.
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D385 User Manual
Using the Phone
Fig. 1
Fig. 2
2. D
ial the number (Fig. 2) and press . You may briefly see the message "Disconnected"
followed by the caller's name/number, indicating that the transfer was completed.
/
in the lower right corner,
If a call is waiting (Fig. 3), as indicated by the symbol
you must reject the call waiting before you can transfer your active call blindly.
Fig. 3
Fig. 4
a. Press the function key underneath
b. Press
/
. The "Call Waiting" screen (Fig. 4) appears.
to reject the call. The caller hears the busy signal.
Note: If you want to transfer the call waiting, see next section.
•
Blind transfer of call waiting
1. If you are in a call and want to transfer a call waiting (Fig. 3, above), press the function key
underneath
/
. The "Call Waiting" screen (Fig. 4, above) appears.
Note: Y
our active call will remain active while you are transferring the ringing
call.
2. Press
. The dial screen (Fig. 2, above) appears.
3. E
nter the number of the third party you intend to transfer the call to and press
"Connected" screen (Fig. 1, above) appears.
•
Blind transfer of ringing call
1. With a call ringing (Fig. 5), press
.
Fig. 5
62
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D385 User Manual
Using the Phone
2. The dial screen (Fig. 2, above) appears.
3. Enter the number of the third party you intend to transfer the call to and press
.
Terminating calls
•
When using the handset: Place the handset in the cradle or press
•
When using speakerphone or a headset: Press
.
.
Missed Calls
Missed calls are indicated by the call LED (steady light) and by the text "Missed:" and the number of
missed calls in the status line (Fig. 1) and/or on the Status info screen (Fig. 2).
Note: If there are status messages with a higher priority, the status line will show the
message with the highest priority.
Fig. 1
Fig. 2
•
To view your missed calls, press the right arrow
•
urning off the missed call indications (LED and "Missed" message). Use one of the following
T
methods:
◦◦
View the list of missed calls.
◦◦
Via the Status info screen.
on the navigation key.
1. Press
, if available (Fig. 1), or open the Settings menu
to view the status info messages.
> Information > Status Info
to delete the "Missed" message line (Fig. 2). If
2. P
ress the function key underneath
there are other status info messages, you may need to use the up/down arrows on the
navigation key to select the "Missed" message line.
Note: T
his will only remove the status message "missed" and turn off the LED. The missed
calls lists will not be deleted.
Call lists
Three call lists of missed, dialed, and received calls are stored on the phone. They contain the
number, time and date, and duration of the calls. If the memory allotted to storing the call lists is full,
the oldest ones will be overwritten.
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D385 User Manual
1. Press
Using the Phone
to open the call history (Fig. 1).
Fig. 1
Fig. 2
Fig. 3
2. T
o view the list of missed, received, or dialed calls, press the left and right arrows
navigation key to put the lists on-screen one after the other (Fig. 2).
on the
Note: You can also use the following keys to view the lists directly (default setting):
- Missed calls: Press the right arrow
- Received calls: Press the left arrow
- Dialed calls: Press .
on the navigation key.
on the navigation key.
3. O
n each list, the latest call is at the top of the list (Fig. 1, above). Scroll through the list with the
up/down arrows
on the navigation key. The icons indicate the type of call:
- missed call
- received call
- dialed call
◦◦
Press
to dial the number of the selected call.
◦◦
Press
to delete the selected call.
◦◦
Press
to delete the entire list.
◦◦
Press
for three seconds to return to idle screen.
◦◦
Press
to sort the calls.
◦◦
Press
to show the call details of the selected call.
◦◦
--
issed calls: To, from, time (and date if not today), total number of missed calls from
M
caller.
--
Received and dialed calls: To, from, time (and date if not today), duration of call.
When viewing the Details of a call:
--
Press
to add the caller/callee to the phone's directory. See "Editing existing entry" on
page 44 for information on adding a name and other data to the new directory entry.
--
Press
to delete the call.
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Using the Phone
Locking and unlocking the keyboard
Press
for three seconds to lock and unlock the keyboard. When the keyboard is locked, only
the emergency numbers configured on the Preferences page of the phone's web user interface can
be dialed. For more information on dialing and setting emerging numbers, see "Calling emergency
numbers" on page 53 and "Emergency numbers" on page 84.
a » A
Rejecting or redirecting incoming calls
This includes manual and automatic rejection and redirection and rejection of anonymous calls.
Manually
If you do not wish to pick up a ringing call, you have three options: Letting the call ring and not picking
it up, rejecting it manually, or transferring it manually to a third party.
•
•
Rejecting a ringing call manually.
◦◦
Press
◦◦
for two seconds to reject the call and additionally place the caller on the "Deny" list
Press
of the phone's directory so that calls from that number will never ring on your phone; the
caller will always hear the busy signal. For more information on the "Deny" list and how to
edit or remove entries from it, see "Contact Types" on page 43.
. The caller will hear the busy signal.
ransferring the ringing call to another phone (blind transfer). See "Blind transfer of ringing call"
T
on page 62.
Automatically
There are four options for rejecting incoming calls automatically or to have them forwarded
automatically, either always or under certain conditions:
•
eny List. Calls from phone numbers on this list will not ring on your phone; callers will hear the
D
busy signal. For further information, see "Contact Types" on page 43.
•
ND - do not disturb mode. All incoming calls will be forwarded to the number set in call
D
forwarding when busy; if there is no setting for call forwarding, callers will hear the busy signal.
Exception: Phone numbers designated VIP in your phone's directory will ring on your phone even
when DND is on.
1. Press
to activate DND.
2. Press
again to deactive DND.
•
Call forwarding. For further information, see "Call forwarding" on page 66 and 84.
•
Rejecting anonymous calls: See following section.
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Rejecting anonymous calls
With this setting you can have your phone reject calls from phones that are blocking or not
transmitting their numbers.
Please note: Calls from analog phone connections without caller ID will, most likely,
be received as anonymous calls. They will be rejected when you turn this function on.
Activating rejection of anonymous calls
1. Press
2. Select Call Features and press
3. Select Incoming Calls and press
.
.
4. Select "Reject anonymous". The default setting is off (Fig. 1).
5. Press
off.)
to change the setting to on (Fig. 2). (When the function is active, pressing
Fig. 1
6. Press
will turn it
Fig. 2
for two seconds to return to the idle screen.
Call forwarding
The phone can be set to forward incoming calls, either always or under certain conditions. The
settings can be done on the phone and on the web interface. For further information on using the web
interface for these settings, see "Call forwarding" on page 85.
Note: Call forwarding is set separately for each configured identity. When the setting is
done on the phone, it applies to the identity selected as outgoing identity.
Forward All: Forwarding all incoming calls to the number of the phone, extension, or mailbox
specified as this function’s target.
Forwarding all calls is off
All incoming calls are forwarded
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In the default setting, the symbol
/
is available in the function key line and can be used to turn
forwarding of all calls on and off, respectively, by pressing the function key underneath the symbol,
but you can also map the function onto another function key or use the settings menu as shown in the
table below.
Forward when Busy: Forwarding calls ringing while the phone is busy to the number of the phone,
extension, or mailbox specified as this function’s target.
Forward after Timeout: When a call starts ringing, the phone will wait for the number of seconds
specified in the setting "Call forwarding time". If the call is not accepted by the end of this time period,
it is forwarded to the number of the phone, extension, or mailbox specified as this function’s target.
Making/changing the settings on the phone and turning on call forwarding
Forward all
Forward when busy
Forward after timeout
Press
Press
2
Call Features
Press
1
Call Forwarding
Press
1
Forward All
ABC
ABC
ABC
2
Call Features
1
Call Forwarding
2
Forward when Busy
AB C
DEF
2
Call Features
1
Call Forwarding
3
Forward after Timeout
Press
or 1 Enable forwarding
or 1 Enable forwarding
or 1 Enable forwarding
The setting will change from off to on, and the setting for the forwarding target will appear. In
the case of forwarding after timeout, the setting for the time span will also appear.
Press
Target
phone number
Type
ABC
2
Target
phone number
ABC
2
Press
2
Call Forwarding time
number of seconds
DEF
Type
Press
Target
phone number
AB C
3
for two seconds to return to the idle screen.
Forwarding all calls
Forwarding calls when busy
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Forwarding calls after timeout
D385 User Manual
Using the Phone
Turning off call forwarding
Forward all
Forward when busy
Forward after timeout
Press
Press
2
Call Features
Press
1
Call Forwarding
Press
1
Forward All
Press
Press
ABC
ABC
ABC
2
Call Features
1
Call Forwarding
2
Forward when Busy
AB C
DEF
2
Call Features
1
Call Forwarding
3
Forward after Timeout
or 1 Enable forwarding
or 1 Enable forwarding
or 1 Enable forwarding
The setting will change from on to off, and the settings for the forwarding target and, in the
case of timeout, for the time span will disappear.
for two seconds to return to the idle screen.
Turning forwarding of all calls on/off with a function key
Turning call forwarding on
Note: Call forwarding is set separately for each configured identity separately. When
the setting is done on the phone, it applies to the identity selected as outgoing identity.
. The display will show the Target when Forwarding screen.
1. Press
is not available when the display is in idle mode, you can make it available
Note: If
on the Function Keys page of the phone's web interface. For further information see
"Configuring the function keys", "Example 4, Changing setting of context-sensitive key"
on page 77. Default settings: See "At a glance" on page 19.
2. If no forwarding number has been set or if it needs to be changed, make the necessary entries.
3. Press
.
Turning call forwarding off
Press the function key underneath
.
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Configuring the Function Keys
Configuring the function keys
See page 38 on how to open the phone’s web interface. See "How the web interface works" on page
39 on the mechanics of navigating in the windows and changing the settings.
Any changes you make will not take effect until you press Apply and Save. Changes will be lost if you
open another page of the web interface without first pressing Apply/Save.
Function keys on Snom phones
Every phone has a limited number of hard keys. Phone users, however, have a myriad of
different priorities and preferences when asked which functions they use most often and which
functionalities they would like to access quickly. Snom has therefore designed the function keys to be
programmable, even the preprogrammed "hard keys" whose default function is printed on them.
There are four types of programmable function keys (see also "At a glance" on page 19):
•
ontext-sensitive, programmable function keys. For the default settings , see "At a glance" on
C
page 19. You can select a different key event to be available on each respective key when the
phone is in idle mode.
You cannot change the functions that are available when the phone is active, for example when
you are in a call, when the phone is ringing, etc. Depending on the activity, different functions will
be available.
See "Appendix 1 - Display Symbols and Icons" on page 95 for the lists of symbols and their
description.
•
Navigation,
confirmation, and cancel keys. For the default settings, see "At a glance" on page
19. You can select a different key event to be available on each respective key when the phone
is in idle mode.
You cannot change the functions that are available when the phone is active, for example when
you are in a call, when the phone is ringing, etc.
•
edicated, customizable function keys. The default setting is the respective key event printed
D
onto the key. Other key events and a selected number of other functionalities can be programmed
onto them.
•
reely programmable function keys on the phone and on connected expansion modules. All
F
available functionalities, including key events, can be programmed onto them.
When an expansion module is connected to the phone, its function keys are added to the Function
Keys page of the web user interface of the phone (see "Function key page of phone's web
interface" on page 29, Fig. 4 and 5).
Note: For information on connecting the D3 expansion module, please refer to the user
manual at http://wiki.snom.com/D3/Documentation. The user manual also contains
specific information on the D3's configuration.
The settings of the function keys on the expansion modules are stored on the phone and, unless
deleted prior to the module's disconnection, remain available to be used when the same or any
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D385 User Manual
Configuring the Function Keys
other module of the same type is connected to the phone. They are not visible on the function
keys page when no expansion module is connected.
◦◦
Context
This setting specifies which configured identity will be used when executing the functionality
of the key. You may want to use this feature when you have accounts with different providers
or when you wish to present different identities to certain destinations.
For example: If you have programmed key P2 to speed dial a specific number and you want to
use configured identity 2 to call that number, select configured identity 2 from the drop-down
menu of P2's "Context". When you speed dial the number by pressing key P2, identity 2 will be
used as the outgoing identity.
The default setting is "Active", which means that the identity selected as the phone's outgoing
identity at any given time will be used.
◦◦
Type
Select the type of functionality from the drop-down list. See "Appendix 4 - Programmable
Functions" on page 101 for more information. If you select "Key Event", a drop-down list with
the available key events will replace the text field under "Number". The default setting is "line".
◦◦
Number
Enter one phone number or value for the function or, if the function is key event, select an
event from the drop-down list. Enter phone numbers exactly the way they need to be dialed,
i.e, type the number without spaces or punctuation marks between the digits. For example, a
number with an area code that might conventionally be notated as (916) 555-1234 should be
entered as 9165551234.
◦◦
Short Text
Optional: Enter a name or other descriptive text in the text field. This is the data displayed on
the key's label area on the phone's function key screen and on the D3's display, respectively. If
you leave the field blank, the number will be displayed in the key label area.
◦◦
LP Feature (setting on phone only – functionality for long-pressing key)
This is a shortcut to the configuration menu of each function key with LED
P1–P48). In the default setting, the function is enabled (Fig. 1).
(keys
to select the page the key is on and press the key for three
If necessary, use the page key
seconds to open its configuration menu. The yellow LED on the key blinks. See "Settings on
the phone" on page 71, steps 4–7, on how to continue.
Note: The LP Feature must be deactivated for the functions Push2Talk and Line
Info Layer.
If the LP feature of a key has been disabled, use the Preferences menu to access
the key's configuration menu. See "Settings on the phone" on page 71.
Fig. 1
Fig. 2
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Configuring the Function Keys
Programming the function keys
The freely programmable function keys on the phone and on all connected expansion modules can
be mapped on the phone and on the phone's web interface. We recommend using the web interface
which is faster and more comfortable.
Page 1
Page 1
Page 2
P7
P1
P2
P3
P4
P5
P8
P9
P10
P11
P12
P6
Page 3
P19
P13
P14
P15
P16
P17
Page 4
P31
P25
P20
P31
P26
P21
P33
P27
P22
P34
P28
P23
P35
P29
P24
P18
P36
P30
P43
P37
P38
P39
P40
P41
P44
P45
P46
P47
P48
P42
Fig. 1
Settings on the phone
On the phone, a limited number of functionalities is available.
1. Press
> > Preferences > Fkeys (Fig. 2).
Fig. 2
Fig. 3
Fig. 4
2. Select Line keys page 1, 2, 3, or 4, respectively, by scrolling to the respective line keys page and
pressing
(Fig. 3).
3. Select a key and press
(Fig. 4). The default setting is "line".
4. T
he default for Context is Active, i.e., all configured identities whose status is "active". If you
want to restrict the functionality to a configured identity, select Context (Fig. 5) and press
. Select the identity from the menu (Fig. 6) and press .
Fig. 5
Fig. 6
71
Fig. 7
D385 User Manual
Configuring the Function Keys
5. Select Type and press
(Fig. 7). The information you will then be prompted to enter depends on
the selected functionality.
a. In
our example, the functionality is Extension (Fig. 8). After pressing
Number (Fig. 9).
b. Enter the extension number and press
Fig. 8
, the line below Type is
(Fig. 10).
Fig. 9
Fig. 10
6. T
he Short Text (Fig. 11) is optional. Enter a name or other descriptive text (Fig. 12) and press .
This is the data displayed on the key's label area on the phone's function key screen and on the
D7's display, respectively. If you leave the field blank, the number will be displayed in the key
label area.
Fig. 11
Fig. 12
Fig. 13
7. Press
to return to the idle screen. The top key on page 3 can now be used to dial the extension
by briefly pressing the key and to monitor the extension. See "Example 1, Extension monitoring
and call pick-up" on page 72 for more information on how to configure and use extension
monitoring.
Settings on the web interface
The location of the freely programmable function keys on the phone's web interface corresponds to
the location on the left and right side of the phone's function key screen (see Fig. 1 on page 71.
1. On the phone's web interface, click on Function Keys in the menu on the left.
2. Under Context of the key, select "Active" or one of the configured identities from the drop-down
list.
3. Under Type of the key, select the functionality from the drop-down list.
4. D
epending on the selected functionality, there will be a text field or a drop-down menu in the
Number column. Enter the number or select an item from the list.
5. O
ptional: In the Short Text text field of the key, enter a name or descriptive text. This is the text
that will be displayed in the key's label area on the phone's function key screen or on the D3's
display. If the text field is empty, the label area will display the number.
6. Click on Apply and Save.
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D385 User Manual
Configuring the Function Keys
Labels shown
on display
Fig. 1 - Page 3 and 4 with keys P25-P36 and P37-P48, respectively, not shown in illustration
Selected examples for function key programming
This chapter will show you a few examples for customizing function key settings to your needs and
preferences, using the phone's web interface:
•
irst example: Extension monitoring and call pickup via one of the phone's freely programmable
F
and self-labeling function keys with LED
•
econd example: Extension monitoring and call pickup via a function key on the D3 expansion
S
module
•
Third example: Speed dialing with a freely programmable function key with LED
•
Fourth example: Changing setting of context-sensitive key
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D385 User Manual
Configuring the Function Keys
Example 1, Extension monitoring and call pick-up
This feature makes it possible to pick up a call ringing on another extension registered at the same
registrar, for example when the other extension is busy or when the user is absent. The prerequisites
for this function are:
◦◦
It must be supported by the PBX.
◦◦
he extensions must permit this function. Setting: Phone's web interface > Configuration
T
Identity (1-12) > SIP tab > "Allow incoming extension monitoring". The default is on.
◦◦
estricting permission to groups of users by setting an ID: Phone's web interface >
R
Configuration Identity (1-12) > SIP tab > "Extension monitoring group ID": Enter an ID (any
character string) into the textfield. Note: The first character of the ID must not be a '{' curly
brace.
◦◦
he extension to be monitored must be programmed onto one of the freely programmable
T
function keys with LEDs. In our example we are monitoring extension 7794 on key P19 of
page 2.
1. On the phone's web interface, click on Function Keys in the menu on the left.
2. Under Context of P19, select "Active" or one of the configured identities from the drop-down list.
3. Under Type of P19, select "Extension" from the drop-down list.
4. I n the Number text field of P1, enter the phone number whose calls you want to pick up. In our
example it is 7794.
5. O
ptional: In the Short Text text field of P19, enter a name or descriptive text. In our example, it is
"Tom". If the text field is empty, as shown for key P13, the label area will display the number.
6. Click on Apply and Save.
Note: The page with the monitored extension(s) must be on-screen in order for the key's LEDs
to show the status of the respective monitored extension.
The LED of key P19 on the phone will now flash red quickly when a call is ringing on 7794 but only if
page 2 is onscreen. If the call is not answered, you can pick it up by pressing key P19. When 7794 is
engaged in a call (and page 2 is on-screen), the key will glow red steadily.
P19
1
ABC
2
DEF
3
GH I
4
J KL
5
MNO
6
PQRS
7
TUV
8
WXYZ
9
a » A
0
P19
P13
P14
P15
#
P16
P17
P18
74
P20
P21
P22
P23
P24
D385 User Manual
Configuring the Function Keys
Example 2, Extension monitoring and call pick-up on D3 expansion module
•
ll functions available on the freely programmable LED function keys of the phone are available
A
on the connected D3.
•
he prerequisites are the same as those for the LED function keys on the phone. See"Example 1,
T
Extension monitoring and call pick-up" on page 74.
•
or information on how to connect the D3 to the phone, as well as on D3 function key and display
F
layout and settings, please see the D3 User Manual at http://wiki.snom.com/D3/Documentation.
1. On the phone's web interface, click on Function Keys in the menu on the left.
2. Under Context of the key on the expandion module, select "Active" or one of the configured
identities from the drop-down list.
3. Under Type, select "Extension" from the drop-down list.
4. I n the Number text field, enter the phone number whose calls you want to pick up. In our example
it is extension 157 on key 1 and extension 167 on key 10 (the left and right top keys on the D3).
5. O
ptional: In the Short Text text field, enter a name or descriptive text. If you leave the field blank,
the number will be displayed in the key's label area on the D3's display.
6. Click on Apply and Save.
The LED of the key on the D3 will now flash red quickly when a call is ringing on the extension. If the
call is not answered, you can pick it up by pressing the key. When the extension is engaged in a call,
the key will glow red steadily.
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Configuring the Function Keys
Example 3, Speed dialing
Besides using the Speed Dial page on the web interface to program speed dial numbers, you can also
put the functionality on the freely programmable function keys with LEDs on the phone or a connected
expansion module. In our example, key P12 on page 1 of the function keys will be used to speed dial
the number 6175550784.
1. On the phone's web interface, click on Function Keys in the menu on the left.
2. Under Context of P12, select "Active" or one of the configured identities from the drop-down list.
3. Under Type of P12, select "Speed Dial" from the drop-down list.
4. I n the Number text field of P12, enter the phone number that you want to be able to speed dial. In
our example it is phone number 555-0784 in area code 617.
Type each phone number with any necessary area code and/or country code etc. without spaces,
hyphens, etc. Example: In conventional notation you might write the number as (917) 555-0184.
Type 6175550784 into the text field.
5. O
ptional: In the Short Text text field, enter a name or other descriptive text. If the text field is
empty, the label area will display the number.
6. Click on Apply and Save.
You can now speed dial the number 6175550784 by pressing key P12 on the phone.
Note: The page with the key mapped for speed dialing the number must be on-screen in order
for you to use the function.
1
ABC
2
DEF
3
GH I
4
J KL
5
MNO
6
PQRS
7
TUV
8
WXYZ
9
a » A
0
#
P12
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D385 User Manual
Configuring the Function Keys
Example 4, Changing setting of context-sensitive key
You can select a different key event to be available on the four keys under the display when the phone
is in idle mode. You cannot change the functions that are available when the phone is active, for
example when you are in a call, when the phone is ringing, etc. In the following example, the setting
of the left key will be changed from Directory to LDAP Directory.
F1
F2
F3
F4
1. On the phone's web interface, click on Function Keys in the menu on the left.
2. Click on the drop-down list of the left key under the display.
3. Select "LDAP Directory" from the drop-down list.
4. Click on Apply and Save.
By pressing the context-sensitive function key you now have direct access to your LDAP directory, if
available and the settings are provided on the phone's Advanced Settings page > Network tab > LDAP
section.
1
ABC
2
DE F
3
GHI
4
JKL
5
MN O
6
P QRS
7
TUV
8
W X YZ
9
a » A
0
#
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D385 User Manual
Customizing the Phone Settings
Customizing the phone settings
See "The phone's web interface" on page 37 on how to open the phone’s web interface, how the
web interface works, and how to change the settings. See "User mode/administrator mode" on page
40 on the difference between administrator and user mode.
If you have access to administrator mode, but do not consider yourself to be an expert on SIP and SIP
phones, we recommend that you do not change any of the technical settings since this may adversely
affect the phone’s performance or put it out of order altogether.
If you want more information on a web interface setting, click on the radio button with the question
mark
that you see to the right of each item. It links to a page on Snom’s Wiki with detailed
information about that particular item.
On customizing the function key settings, see the chapter "Configuring the function keys" on page
69.
Note: Any changes you make on the web interface will not take effect until you click
on "Apply" and "Save". Changes will be lost if you open another page or tab of the web
interface or if you close the web interface without first clicking on Apply and Save.
Identities/accounts
The phone supports up to four accounts or "phone numbers" with one or more providers or within
an office or organization network. On Snom phones these accounts or phone numbers are called
"identities".
Note: If your phone is part of an office network, you may need to contact your
administrator to configure new or change existing identities, as this can only be done
when the phone is running in administrator mode and when the PBX settings allow it.
See "Initializing and registering the phone" on page 15 for more information on required input data.
Configuring and editing identity/account
In admin mode only.
On the phone
Press
> Identity > Edit identity > Hotdesking > select a free identity with
and enter
account and registrar. If you want or need to enter more data, use
> Identity > Edit identity >
Edit identity > select a free identity with
or its number in the menu. Available menu items:
1 Active [Yes]
2 Displayname
3 Account
4 Password
5 Registrar
6 Outbound Proxy
7 Authentication User Name
8 Mailbox
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D385 User Manual
Customizing the Phone Settings
On the web interface
pen the web interface and click on an identity in the menu on the left. The configuration window for
O
that identity will open; it contains four tabs, with the left one, Login, visible in the front. To view SIP,
NAT, and RTP pages, click on the respective tab; the font weight of the tab on the active page is bold.
1. Login tab. Enter the information received from your provider or your administrator in the
appropriate fields.
◦◦
Display name
The display name is optional and freely selectable. It will be sent to any parties you call
unless you hide your identity (see "Hiding my caller ID" on page 88). If you do not enter a
display name, the data in the "Account" text field will be shown on your display and sent to any
parties you call unless you hide your identity.
◦◦
Display text for idle screen
Any text you enter in in this text field will be shown - instead of your display name or account on your display only. It will not be sent to any parties you call.
◦◦
Ringtones
The phone has 10 built-in ringtones that can be assigned to identities, group types, and contact
types. It is also possible to download a custom melody and to turn off the ringer by selecting
"Silent".
See "Assigning ringtones" on page 80.
2. S
IP settings. Click on the SIP tab to bring the page to the front. It contains a number of technical
settings and textfields for entering URIs/URLs to various servers (for music-on-hold, for
example), as well as some behavior settings. These are:
◦◦
Automatic acceptance of incoming calls: Auto Answer. The default setting is "off".
Acoustic alert (one short beep) when the phone accepts a call automatically: Preferences >
Auto Answer > Auto Answer Indication. The default setting is "off".
◦◦
ontact List. A contact list must be available on a server. Click "on" and enter the Contact List
C
URI .
◦◦
Identity can receive calls. The default setting is "on". If you want to be able to use the identity
for outgoing calls but do not wish other phones to be able to call the identity, turn the setting
off.
◦◦
llow incoming extension monitoring. If you do not want other phones to be able to monitor
A
the activity on your phone, turn the setting off.
You can also allow only certain phones to monitor and pick up your calls. In this case, select
the "On" setting and enter a password into the next field of the next setting, "Extension
monitoring group ID" . The password cannot start with a "{" bracket.
Any phone allowed to monitor and pick up your calls must also use the same password in this
text field.
Note: If you want the activity on the monitored phones to be displayed on your
idle screen, enable the "Go to Call Monitor on Activity" on the Advanced Settings
page > Behavior tab > Phone Behavior section.
3. If you have changed the account or the registrar, click on Re-Register and Save. If you have made
other changes, clicking on Apply and Save suffices (see "How the web interface works" on page
39).
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Customizing the Phone Settings
Assigning ringtones
The phone has 10 built-in ringtones that can be assigned to identities, group types, and the contact
type "VIP". It is also possible to download a custom melody. When an incoming call to an identity is
ringing, the phone will play the ringtone assigned to that identity, unless it is a call from a VIP or a
group with a distinctive ringer of their own.
Note: Ringers assigned to the contact type VIP and to any of the group types override
the ringers assigned to identities. For example, if you have assigned Ringer 1 to one of
the identities and Ringer 2 to the group "Colleagues", the phone will play Ringer 2 when
a contact from the "Colleagues" group calls that identity.
If your ringtones don’t seem to work as expected, contact your administrator. There
may be an overriding setting on the PBX.
Assigning ringtones to contact type VIP and group types: See "Ringtones" on page 43.
Selecting identity ringtones:
•
> Preferences > Audio > Ringer. If there is more than one
n the phone: Press
O
configured identity on the phone, they are shown on the display.
/
, if necessary, and press
to hear the current ringtone for that
1. S
elect an identity with
identity. The current ringtone is indicated by the checked radio button .
2. Selecting a different ringtone.
•
--
Press
--
to play the ringtone highlighted by the
ress the function key underneath the symbol
P
white bar; press the function key underneath the symbol
to end playback.
--
to save the ringtone highlighted by the white bar as the new ringtone for the
Press
selected identity and return to the identity screen.
/
to navigate up and down the list of ringtones.
n the web interface (the ringtones will be played by the phone): Configuration Identity (1-12) >
O
Login.
◦◦
Click on "Play Ringer" to play the currently selected ringer.
◦◦
o change the ringer, select a ringer from 1 to 10 in the drop-down menu of "Ringtone". If you
T
have selected the custom melody, enter the URL to the data file in the text field underneath. It
must be a file of the type PCM 8 kHz 16 bit/sample (linear) mono WAV.
◦◦
Click on Apply and Save.
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D385 User Manual
Customizing the Phone Settings
Date and time formats
Date and time formats can be set on the phone and on the web interface. The defaults are US time
format and 24-hour clock (Fig. 1 and 2). European date and time formats are shown in Fig. 3 and 4,
US date and time formats in Fig. 5 and 6.
Fig. 1
Fig. 2
Fig. 3
Fig. 4
Fig. 5
Fig. 6
Date
•
Phone settings.
1. Press
> Preferences > Date & Time (see Fig. 1, above).
Date
March 5, 2018
March 12, 2018
December 5, 2018
December 10, 2018
Setting "On"
03/05/2018
03/12/2018
12/05/2018
12/10/2018
US Date Format
Setting "Off"
05.03.2018
12.03.2018
05.12.2018
10.12.2018
2. T
o change U.S. date format from on (Fig. 1, above) to off (Fig. 3, above), scroll down to Date
format and press .
3. Press
briefly to return to the previous menu or for two seconds to return to the idle screen.
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D385 User Manual
•
Customizing the Phone Settings
Web interface settings.
1. Open the Preferences page > General Information section > US Date Format. The default is
"on".
--
Select "on" to have the date shown on the phone's display in "mm/dd/yyyy" format.
--
Select "off" to have the date shown on the phone's display in "dd.mm.yyyy" format.
2. Click on Apply and Save.
Time
The time setting affects phones and/or firmware versions with a digital clock only. If the phone has a
clock face, changing the setting will not affect it.
•
Phone settings.
> > Preferences > Date & Time (see Fig. 1, above).
1. Press
2. T
o change the 24-hour clock setting from on (Fig. 1, above) to off (Fig. 5, above), scroll down to
it and press .
briefly to return to the previous menu or for two seconds to return to the idle screen.
3. Press
•
Web interface settings.
1. Open the Preferences page > General Information section > 24 Hour Clock. The default is
"on".
--
elect "on" to have the time on the phone's display shown in 24-hour format, 00:01 to
S
24:00 .
--
elect "off" to have the time on the phone's display shown in AM/PM format, 0:01AM to
S
12:00PM.
2. Click on Apply and Save.
Time zone
Note: The time zone setting is accessible in admin mode only.
The phone receives the time and date from your NTP time server. If the time and/or date on the
display are incorrect, you may need to set the correct time zone. If you have set the correct time zone
and the time is still incorrect, there may be a problem with the time server. Contact your network
administrator or your IP provider.
The list of time zones is arranged by the difference in hours (+/-) to the UTC and, within each time
zone, alphabetically by selected locations (country or country and city). Selecting and setting the time
zone:
On the phone
1. Press
> Preferences > Date & Time > Time Zone.
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D385 User Manual
Customizing the Phone Settings
Fig. 1
Fig. 2
◦◦
ress
P
to collapse the list to show only selected times zones and/or locations where the
phone language is spoken. When the phone language is English, all time zones are shown
(Fig. 1).
◦◦
When only selected time zones and/or locations are shown (Fig. 2), press
◦◦
/
Press
respectively.
◦◦
Use
/
to show all.
to fast-forward to the beginning of the next or the preceding time zone,
to scroll down or up one item at a time.
2. Press
to save your selection
3. Press
briefly to return to the previous menu or for two seconds to return to the idle screen.
On the web interface
1. Open the Advanced Settings page > Network tab > Time section > Timezone.
2. Select your timezone/country/city from the drop-down list.
3. Click on Apply and Save.
Language settings of phone and web interface
The language used on the phone can be changed on the phone as well as on the web interface. The
language used on the web interface can be changed on the web interface only.
Phone language
Setting on the phone
> Preferences > Language.
1. Press
2. Use
/
to scroll.
3. Press
to save the selected language.
4. Press
briefly to return to the previous menu or for two seconds to return to the idle screen.
Setting on the web interface
1. Open Preferences > General Information > Language.
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2. Select the language from the drop-down list.
3. Click on Apply and Save.
Web interface language
1. Open Preferences > General Information > Web interface language.
2. Select the language from the drop-down list.
3. Click on Apply and Save.
Dial tones
Different dial tones for different countries! Select yours on the phone or on the web interface.
Setting on the phone
> Preferences > Tone Scheme.
1. Press
2. Use
/
to scroll.
3. Press
to save the selected country.
4. Press
briefly to return to the previous menu or for two secondc to return to the idle screen.
Setting on the Web Interface
1. Open Preferences page > General Information section > Tone Scheme.
2. Select the country from the drop-down list.
3. Click on Apply and Save.
Emergency numbers
These are numbers that can be dialed when the keyboard is locked. They must be set beforehand on
the web interface. The numbers "911", "112", "110", and "999" are preset.
1. Open Preferences > Lock Keyboard section > Emergency Numbers (space separated).
2. E
nter the emergency numbers in the text field. Type each number without spaces between the
digits, separate the individual numbers with one empty space between them.
Example: If you want to set the emergency phone number 911 and the phone numbers of your
doctor (986543) and a friend (234578), the entry would look this: 911 986543 234578.
3. Click on Apply and Save.
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Customizing the Phone Settings
Call forwarding
This feature automatically redirects all or certain incoming calls to another phone or a mailbox.
Call forwarding is configured for each identity separately. On the web interface, the settings are
configured on the Configuration identity (1-12) pages. If you set call forwarding on the phone, the
settings are applied to the identity selected as the outgoing identity at the time of the configuration;
the configuration must be repeated with the same or different settings for each identity.
Always
All incoming calls are forwarded to the number of the phone, extension, or mailbox specified as this
function's target.
When busy
Calls ringing while the phone is busy are forwarded to the number of the phone, extension, or mailbox
specified as this function's target.
After timeout
When a call starts ringing, the phone will wait for the number of seconds specified as "call forwarding
time". If the call has not been accepted by the end of this time period, it is forwarded to the number of
the phone, extension, or mailbox specified as this function's target
When a call starts ringing, the phone will wait for the number of seconds specified as "call forwarding
time". If the call has not been accepted by the end of this time period, it is forwarded to the number of
the phone, extension, or mailbox specified as this function's target.
Configuring the settings on the phone
See "Making/changing the settings on the phone and turning on call forwarding" on page 67 .
Configuring the settings on the web interface
If your internet telephony provider or your PBX uses codes to turn functions on and off, refer to their
manuals for the codes to enter in "On Code"/"Off Code" text fields or ask your administrator.
Setting forwarding numbers
•
Forwarding all incoming calls:
1. Open Configuration Identity > Features tab > Call Forwarding > Always.
2. T
ype the phone number in the "Target" text field. Type each number the way it needs to be
dialed by the phone, without spaces or punctuation between the digits.
3. Click on Apply and Save.
•
Forwarding incoming calls when the phone is busy:
1. Open Configuration Identity > Features tab > Call Forwarding > Busy .
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Customizing the Phone Settings
2. T
ype the phone number in the "Target" text field. Type each number the way it needs to be
dialed by the phone, without spaces or punctuation between the digits.
3. Click on Apply and Save.
•
Forwarding incoming calls when they are not answered:
1. Open Configuration Identity > Features tab > Call Forwarding > Timeout.
2. T
ype the number of seconds into the text field of "Timeout (sec)". If an incoming call hasn't
been answered when the time has elapsed, the call will be forwarded to the phone number
entered as target.
3. T
ype the phone number in the "Target" text field. Type each number the way it needs to be
dialed by the phone, without spaces or punctuation between the digits.
4. Click on Apply and Save.
Turning call forwarding on
1. Web interface > Configuration Identity > Features tab > Call Forwarding.
2. Click "On" after the forwarding event (Always, Busy, Timeout).
3. Click on Apply and Save.
Turning call forwarding off
1. Web interface > Configuration Identity > Features tab > Call Forwarding.
2. Click on "Off" after the forwarding event (Always, Busy, Timeout).
3. Click on Apply and Save.
Call completion
On Snom phones call completion means that when a called number is busy or not available, your
phone will call you back as soon as the dialed number is not busy anymore or available again. The
factory default setting is "off".
Note: This function must be supported by your VoIP provider and/or your PBX.
On the phone
1. Press
> Call Features > Outgoing Calls > Call Completion.
2. Select the setting and press
to change it from off to on and vice versa.
briefly to return to the previous menu, press
3. Press
screen.
for two seconds to return to the idle
On the web interface
Open the phone's web interface > Advanced Settings page > Behavior tab > Phone Behavior section >
Call completion: Click the radio button on or off.
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Customizing the Phone Settings
Call waiting
Default setting: When in a call, another call coming in is announced visually in the status line and
acoustically by a double beep. See "Call waiting" on page 56 on how to use this feature. Available
settings:
◦◦
◦◦
◦◦
◦◦
On: Visual and acoustic announcement of calls waiting
Visual only: Visual announcement of calls waiting in the status line
Ringer: Acoustic announcement by double beeps
Off: No announcement; callers hear the busy signal
Call waiting can be set independently for each identity on the phone's web user interface. If you use
the phone to change the setting, it will apply to the current outgoing identity.
Setting on the phone
The setting is applied to the outgoing identity at the time it is saved. If you want to change the setting
for other identities, select each one as the outgoing identity in turn and repeat the steps.
1. Press
> Call Features > Incoming Calls > Call Waiting.
Fig. 1
Fig. 2
Fig. 3
Fig. 4
Fig.5
Fig. 6
◦◦
o turn call waiting on and off, select Call waiting and press
T
(Fig. 1). When call waiting has
been turned off, Indicator is no longer available in the menu (Fig. 2).
◦◦
o change the way calls waiting are announced, select Indicator and press . The Indicator
T
menu appears (Fig. 3). Select a setting and press
to save the change and return to the
Call waiting menu. The Indicator setting now indicates the new setting, for example, if you
changed the default setting of "visual & ringer" (Fig. 5) to "visual only" (Fig. 6).
briefly to return to the previous menu, press
2. Press
screen.
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for two seconds to return to the idle
D385 User Manual
Customizing the Phone Settings
Setting on the web interface
1. In the menu on the left, click on the identity whose call waiting settings you want to change.
2. Click on the SIP tab. The setting Call Waiting Indication is the second to last on the page.
3. T
o turn call waiting off, select "off" from the drop-down menu. Select "visual only" or "ringer"
if you want waiting calls announced only by the "phone ringing" symbol or by the double beep,
respectively.
4. Click on Apply and Save.
Hiding my caller ID
With this setting your phone number will not be transmitted to any phones you call. Please note that
your call may not be accepted if the other phone is set to reject anonymous calls (see next item).
Setting on the phone
1. Press
> Call Features > Outgoing Calls..
2. Select Hide own outgoing ID and press
to change the setting from no to yes and vice versa.
briefly to return to the previous menu, press
3. Press
screen.
for two seconds to return to the idle
Setting on the web interface
1. Open Preferences page > Privacy Settings section > Suppress own number (CLIP/CLIR).
2. Select the radio button Hide or Show.
3. Click on Apply and Save.
Rejecting anonymous calls
With this setting you will not receive calls from phones whose number is not shown on your display.
Anonymous callers will hear the busy signal.
Please note that calls from analog phone connections will, most likely, be received as
anonymous calls. The default is off.
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Customizing the Phone Settings
Setting on the phone
1. Press
> Call Features > Incoming Calls.
2. Select Reject anonymous and press
to change the setting from yes to no and vice versa.
briefly to return to the previous menu, press
3. Press
screen.
for two seconds to return to the idle
Setting on the web interface
1. Open the Preferences page > Privacy Settings section > Reject incoming anonymous calls.
2. Select the radio button "Reject".
3. Click on Apply and Save.
Number guessing
When you have typed the minimum number of characters you have specified for this function, the
phone will look for numbers containing that string of characters in its call lists and directories and, if
it finds matches, show the number(s) on the display. If the number proposed on the display is the one
you want to dial, press ; if not, continue entering digits.
The default setting is off. You can turn the setting on and off on the phone and on the web interface;
changing the minimum number of characters can only be done on the web interface.
Setting on the phone
1. Press
> Call Features > Outgoing Calls.
1. Select Number Guessing and press
to change the setting from yes to no and vice versa.
briefly to return to the previous menu, press
2. Press
screen.
for two seconds to return to the idle
Setting on the web interface
1. Open Advanced Settings page > Behavior tab > Phone Behavior section > Number Guessing.
2. Select the radio button "on".
3. Type the minimum number of digits in the text field of "Number Guessing Minimum Length".
4. Click on Apply and Save.
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Customizing the Phone Settings
Speed dial
You can use the numbers 0 to 30 and the special characters # and * to speed dial frequently dialed
and/or long numbers without having to enter the complete phone number. The numbers must be set
on the phone's web interface first.
1. In the menu on the left side of the phone's web interface, click on Speed Dial.
2. E
nter one phone number with any required prefixes (area code, country code, operator/auto
attendant, etc.) in the text field for each respective number or special character in the table.
Type each phone number without spaces or punctuation between the digits.
For example: You want to be able to speed dial phone number 555-0784 in area code 917 by
pressing the 1 key. In conventional notation you might write the number down as (917) 5550784. In the speed dial table, type 9175550784 into the text field of the number 1.
3. Click on Apply and Save. You can now speed dial the number by pressing
phone.
1
and
on the
Note: You can also configure the freely programmable function keys with LEDs (P1–P48)
to dial one specific number each. See "Example 3, Speed dialing" on page 76 for the
instructions.
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Software Update
Software update
Manual update
1. Open a browser and enter the address http://wiki.snom.com/Firmware.
2. Click on the phone to be updated.
3. Click on the firmware version currently running on your phone.
4. Right-click on the link of the firmware version you want to update to.
5. Click on Copy link location or Copy link address (wording depends on your browser).
6. Open the phone’s web interface > Software Update page.
7. In the Manual Software Update area, paste the link into the text field of "Firmware".
8. Click on Load. The phone begins to reboot.
9. If the phone asks “Reboot?”, press
.
10. DO NOT DISCONNECT THE POWER WHILE THE PHONE IS REBOOTING!
Auto provisioning
For more information, see our web page http://wiki.snom.com/Features/Mass_Deployment.
1. Open the phone’s web interface > Advanced Settings page > Update tab.
2. P
lease click on the radio button
of each line and read the information on each setting on its
Wiki page before you configure the setting.
3. Click on Apply. If you have the changed the setting URL and/or the PnP configuration, a reboot is
required before they will take effect.
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Troubleshooting
Troubleshooting
Reboot
1. Press
.
2. Select Maintenance and press
3. Select Reboot and press
.
.
4. When asked whether to "Reboot?", press
.
5. Wait for the idle screen to reappear.
Hard reboot
Disconnect the power, wait for a few seconds, and reconnect. Wait for the idle screen to reappear.
Warning: Never disconnect the power during a firmware update!
Reset to factory values
The phone can be reset to factory values in admin mode only.
1. Press
.
2. Select Maintenance and press
.
3. Select Reset values and press
.
4. Enter the administrator password and press
.
5. Wait for the idle screen to reappear.
6. See "Initializing and registering the phone" on page 84 to continue.
Warning: All customized settings will be lost!
TFTP Update
When there is no other way to get the phone to work (administrator password lost, etc.). How it is
done: See http://wiki.snom.com/Firmware/Update/TFTP_Update.
Warning: All customized settings will be lost!
Manual initialization
When automatic initialization via DHCP fails, enter the values for netmask, IP gateway, and DNS
server manually after each prompt on the display.
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Troubleshooting
Contacting Snom Support
If you are not a Snom partner, please contact your seller, visit our knowledge base at http://wiki.
snom.com or our helpdesk at https://helpdesk.snom.com/support/home first. You may find the
answer to your question or problem in one of the topics there. If you haven't found an answer or a
solution to your problem, please post your question or problem on the forum at https://helpdesk.
snom.com/support/discussions.
Note: The forum is accessible to the general public. Do not post any private and/or
security-relevant information there. This includes MAC addresses, SIP headers, etc. that
may allow others to hack into your system or use your identity for nefarious purposes.
Submitting a ticket
If you are a Snom partner, log in to the Snom helpdesk and open a ticket: https://helpdesk.snom.
com/support/login. You'll find the instructions here: https://helpdesk.snom.com/support/solutions.
Submitting system and settings information
System information
1. Open the phone’s web interface > System Information page.
2. C
opy the text under System Information into your forum posting or into the email, if Support has
asked you to contact them by email.
Make sure to delete the MAC address and the IP address in the public forum posting.
Settings information
1. Open the phone’s web interface > Settings page.
2. C
opy the settings list into your forum posting or into the email, if Support has asked you to contact
them by email.
Make sure to delete private and/or security-relevant data like the MAC address, public IP
address, etc.
Traces
Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your
problem.
Performing a SIP Trace
1. Open the phone’s web interface > SIP Trace page.
2. Click on Clear to clear the page.
3. Recreate the error to be documented in the trace.
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4. Click on Reload.
5. Copy the text and submit to Support in whatever form they requested you to use.
If it is the public forum, make sure to delete private and/or security-relevant data like the MAC
address, public IP address, etc.
Performing a PCAP Trace
1. Open the phone’s web interface > PCAP Trace page.
2. Click on Start to start recording network traffic.
3. Click on Stop to end recording.
4. Click on the here link to open the file download window, and save the file.
5. Submit the file to Support in whatever way they requested you to use.
If it is the public forum, make sure to delete private and/or security-relevant data like the MAC
address, public IP address, etc.
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Appendix 1
Appendix 1 - Display Symbols and Icons
Symbols found in the function key line
The buttons symbolize the functions that are currently available for activation. Press the function
key underneath the symbol to activate the function. The equivalent text symbols used in previous
firmware versions can be found in the first column on the right.
Programmable function symbols
These are the symbols displayed in the function key line when the phone is idle. They can be selected
on the phone's web interface > Function Keys page. See "At a glance" on page 19 for the default
settings.
Server directory
Call list menu (missed, received, and dialed calls)
Available status messages
Turning DND on and off
Contacts list
/
Forwarding all calls (turning on/turning off)
Presence signaling on/off
Retrieving messages from mailbox
Settings menu
Directory
IP address of phone and Snom's web address
Redial (dialed calls)
Received calls
Missed calls
Favorites
LDAP Directory
Silencing ringer
Next outgoing ID
Previous outgoing ID
Reboot
Monitor calls
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Appendix 1
Context-sensitive symbols
These are the symbols displayed in the function key line when the phone is active, for example when
a call is ringing, when you are dialing, etc.
Confirming a selection or an action
Terminating/canceling an action and returning to the previous screen
Switching input mode to lower case letters
Switching input mode to upper case (capital) letters
Switching input mode to numerals
Deleting the character to the left of the cursor
Available directories, contact lists, etc.
Sorting Directory entries
Editing mode for selected Directory entry
Deleting selected directory/call list entry
Details of missed calls (to, from, date/time, total number) and of received and dialed
calls (to, from, date/time, duration)
Deleting entire call list
Moving to beginning of next time zone
Moving to beginning of previous time zone
Expanding the list of time zones to show all
Collapsing the list of time zones to show only time zones relevant to the language
setting (i.e., countries where the language is spoken)
Put call or conference on hold
Unhold/retrieve call
/
/
Selecting call on hold (show caller/callee on-screen)
Establishing conference with all calls on hold
Transfering call
Transfering call safely
Turning on the casing speaker
Turning off the casing speaker
/
/
/
Show (next) call waiting on-screen
/
hen viewing a call waiting, press to return the current connected call
W
on-screen
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Appendix 1
Display indications
On activity
Outgoing call ringing
Incoming call ringing
Connected (single connection or conference)
Call disconnected/terminated
Dialed number is busy
Holding call
Call being held by other party
On idle screen
Outgoing identity
•
•
he current outgoing identity is indicated by a green circle surrounded by a white and a
T
green ring. When you call someone, this is your identity for the call.
Select a different identity for the next call by pressing
or
on the navigation key.
Active identity
•
•
•
ther configured and active identities are indicated by a green circle.
O
Active identities can be called.
Active identities can be selected as the outgoing identity for making calls by pressing
or
on the navigation key.
Identity not properly registered
By changing the status of an identity to "inactive" on the phone's web interface, it can
be deregistered without removing its registration settings. Inactive identities are not
shown on the idle screen. They cannot be called or selected as the outgoing identity. To
deregister the identity, open the phone's web interface > Configuration Identity (1-12).
1. Change the "Identity active" setting to "off".
2. Click on "Re-Register".
3. Click on "Save".
Forwarding incoming calls (all,:
when busy, after timeout):
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Appendix 2
Appendix 2 - Status Messages
Whenever there is a current message concerning the status of the phone, the function key
will be
available. Press the function key or, if it not available,
> 6 Information > 1 Status Info) to open the
"Status info" screen. Additionally, some status messages will also be displayed in the status bar; if there is
more than one current message, the one with the highest priority will be shown. The messages in descending
order of priority:
Status message
SW 1
Reboot required 1
Definition
SIP disabled 1,²
Error 1
Low memory 1
Remote directory is too big 1
Not Registered: <account> 1,²
Waiting for <name/number> to be
available ²
<account> is now available ²
Forward when Busy: <name/number>
The phone cannot make calls due to license problems
Forward after Timeout: <name/number>
Call forwarding is on. When an incoming call is not picked up
within the set number of seconds, the call will be forwarded
to the phone number indicated
Forward all: <name/number> ²
Forwarding of all incoming calls is on. All incoming calls will
be forwarded to the phone number indicated.
Contacting NTP server
NTP server unreachable 1
Network Time Protocol (NTP) is a protocol for synchronizing
clocks over data network. If the connection is interrupted,
the phone will not be able to display the correct time.
HTTP Password not set 1
Admin Password not set 1
Keyboard locked ²
No HTTP password has been set
DND active ²
You have messages
You have new messages
Old messages
Missed: <number>
Do not Disturb mode is activated
A firmware update is available
Reboot required, for example to have settings changes take
effect
An error occurred
Disk space full
The remote directory is too big to be imported
The specified identity/account is not registered
Waiting for call completion to busy or currently unavailable
number
The dialed number is not busy anymore or is now available
Call forwarding is on. When your phone is busy, incoming
calls will be forwarded to the phone number indicated
No Admin password has been set
Only numbers designated as emergency numbers can be
dialled
There are spoken messages on the mailbox
New (messages on the mailbox)
Old (messages on the mailbox)
The number of calls you missed since the last time you
checked the list of missed calls or turned off the missed call
indication
will blink
1 The function key symbol
² The message cannot be deleted from the "Status Info" screen
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Appendix 3
Appendix 3 - Wall Mounting
The four screws and two screw anchors/molly bolts/wall plugs appropriate for your type of wall are
not included in the delivery.
ø max
8 mm
(0.315")
Distance to wall
Abstand zur Wand
Distance au mur
Distanza dalla parete
Distancia a la pared
Distância à parede
ø max
4,5 mm
(0.177")
∼ 5 mm (0.197")
69,00 mm (2.717")
183,00 mm (7.205")
185,00 mm (7.284")
1. Before attaching the footstand in the position for wall mounting, plug the long end of the handset
cord into the connector labelled "
guide (Fig. 1).
" on the bottom of the phone and place the cord in the cable
2. Insert the snap-fits on the longer ends of the footstand into the holes marked  (Fig. 2).
3. T
ilt the footstand away from you and insert the snap-fits on the shorter ends into the holes
marked  (Fig. 2 and 3). Make sure that all four snap-fits have securely locked in place before
mounting the phone on the wall.
2
2
1
EHS
DC 5V
NET
PC
USB
1
AUDIO
D385
RnX
S/N
MAC address
Fig. 1
Adapter 5V
PoE
48V
2A
0.25A
Use only power supply
listed in the user guide.
Snom Technology GmbH
Wittestr. 30 G, 13509 Berlin, Germany
© 20XX by Snom Technology GmbH.
All Rights Reserved. Made in XXXXX
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
XXXXXXX
7B02
PN 00004340
Fig. 2
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Appendix 3
Fig. 3
4. T
he slots on the footstand for the various cables can also be used when the phone is mounted on
the wall. After connecting the phone, form the cables into loops and gently press the long ends
into the slots on the footstand. The loops should not be too big, so that they will not hamper the
secure mounting of the phone on the wall, and not too small, so that the cables will not be bent or
broken (Fig. 4).
Fig. 4
Note:
To hold the receiver securely in the upright position, we recommend that you rotate
the tab of the cradle 180° so that its tip protrudes slightly above the edge of the cradle
(see "Rotating the tab of the cradle" on page 11). The small rectangular hole in the
receiver casing fits perfectly over the now protruding tip.
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Appendix 4
Appendix 4 - Programmable Functions
Following is a brief description of the function key settings available on the Function keys page of the
phone's web interface.
Freely programmable functions
Action URL
Action URLs are basically HTTP GET Requests that allow the phone to interact with web
server applications. They can be used to send various data from the phone to a web
server, like the customized settings stored on the phone; passwords are replaced by
empty strings. Action URLs can be triggered by predefined events ("Action URL Settings"
page of the phone's web interface) or manually by a pressing a function key that has
been programmed to trigger an action.
Auto Answer
With this setting, your phone will automatically accept incoming calls when it is idle.
If you leave the text field empty, incoming calls for all configured identities will be
accepted; if you enter the number of an identity in the text field, only calls to that identity
will be accepted automatically (i.e., 1 for Identity 1, 2 for Identity 2 etc.).
BLF
This function key allows showing the status (idle, ringing, held call, busy) of another
extension on the key's LED. By pressing the key, it may also be possible to pick up calls
ringing on the extension, to dial the extension when the phone is idle, and to transfer an
incoming call ringing on your own extension. These functionalities depend on your PBX;
for more information, please check snom's interoperability page and the PBX manual.
With Asterisk, generally use this feature rather than extension.
(Busy Lamp Field)
Button
This is a function key that is connected to your PBX to perform a task specified in the
buttons document. For more information, see the detailed feature description at http://
wiki.snom.com/Features/LED_Remote_Control.
Call Agent
This function key can be used by call agents to perform one of three different functions,
depending on the value entered in the "Number" text field:
•
Logging onto and off the system.
Text field entry: F_CALL_AGENT_LOGGEDIN.
•
ignalìng readyness to accept calls. For this function to work, the agent must be
S
logged in. Text field entry: F_CALL_AGENT_READY.
•
nnouncing that they are working after a call. For this function to work, the agent
A
must be logged in.
Text field entry: F_CALL_AGENT_WORKINGAFTERCALL.
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Conference Server
Appendix 4
This function key can be used for PBX-based conferences and for local conferences on
the phone itself.
•
BX-based conferences. When a conference room or conference account has been
P
created on the server for an individual identity, you can dedicate a function key to
calling and monitoring the conference room. Select the identity and the "Conference
server" function from the respective drop-down menus and enter the SIP URI of the
conference room in the "Number" text field. For information on how to use this key
with your particular PBX, please check the PBX manual.
•
hone-based conferences. If there is no SIP URI in the text field, pressing the
P
function key will initiate a phone-based conference with all held calls and any active
call.
DTMF
This funcion allows the specification of arbitrary key sequences (allowed digits: "0-9", "*",
"#", "A-D" and flash: "!") which will be sent via DTMF when this key is pressed during an
active call.
Extension
This function key allows showing the status (idle, ringing, held call, busy) of another
extension on the key's LED. By pressing the key, it may also be possible to pick up calls
ringing on the extension, to dial the extension when the phone is idle, and to transfer an
incoming call ringing on your own extension. These functionalities depend on your PBX;
for more information, please check snom's interoperability page and the PBX manual.
With Asterisk, generally use BLF rather than this function.
Forward to
All incoming calls will be forwarded to the number (extension or external phone number)
specified under "Number". The key is used to turn forwarding of all calls on and off; the
red LED lights up when the function is turned on.
Intercom
Pressing a function key mapped with "Intercom" will establish a two-way connection
to the extension specified in the "Number" text field; that extension must have enabled
intercom reception on its web interface (Advanced Settings > Behavior tab > Phone
Behavior > Intercom Policy "only in idle" or "always").
"Intercom Policy" settings on the phone being called via intercom:
Always: The intercom call will connect to the called phone automatically; if the called
phone is in a call, that call will be placed on hold.
Only in idle: The intercom call will connect to the called phone automatically if the
called phone is idle. If it is in a call, the incoming intercom call will be announced as call
waiting.
Off: Pressing the intercom key will call the extension specified in the "Number" text field
where it will be treated like any other incoming call, i.e., ring, be forwarded, etc.
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IVR
Appendix 4
This function key can be used for regular calls to an extension that is reached via an
IVR or auto attendant and a number of voice prompts where the caller has to make a
selection by pressing a key after or during the prompt. If you know which keys need to
be pressed in which order in order to reach the desired extension, the entire process can
be automated and considerably speeded up.
The syntax for the "Number" text field entry is <phone_number>;dtmf=<n>,<n>, etc. The
angle brackets <>including their content are placeholders for the variables that you
must replace by the actual characters. The comma represents a pause of one second,
and n represents any number key on the alphanumeric keypad.
Example: The number to dial is (917) 555-3814. When the connection has been
established, the caller will hear three prompts. After the first prompt, he must press key
1; after the second prompt, he must press 3; and after the third prompt he must press
1 to reach the desired extension. The entry in the "Number" text field must look like this:
9175553814;dtmf=1,3,1.
Usage: When the phone is in idle mode, press the key to dial the number. As soon as
the connection has been established, the phone will automatically send the DTMF tones
associated with the alphanumeric keys 1, 3, and 1 with a one-second pause between
them.
(If the function type "IVR" doesn't work on individual phones, try "Speed dial" with the
above description.)
Key Event
When this key type is selected, a drop-down menu opens under "Number". For the
available selections, see the following section "Key Events".
Line
Default setting for all freely programmable function keys. Incoming calls will go to the
first free "line" key, and outgoing calls will use the first free line key.
Line keys can be used to make outgoing calls with the identity selected from a particular
key's "Context" menu and to have incoming calls for that identity going to that particular
function key. If the key is busy, the incoming call will go to the first free line key.
Multicast Page
This function key enables the phone to send multicast streams to IP multicast group
addresses. The multicast IP address and port are entered in the "Number" text field
in the format <multicast IP address>:<port> (e.g., 239.255.255.245:5555). The angle
brackets <>including their content are placeholders for the variables that you must
replace by the actual characters.
Please note: This key is for sending multicast streams. To allow reception of multicast
streams, multicast support must be enabled on the phone's web interface, Advanced
settings > SIP/RTP tab > Multicast by setting Multicast Support to "on". You must also
enter the IP addresses of the multicasts you wish to receive in ascending order of
priority, 10 being the highest. In case of simultaneous multicasts, the one with the
highest priority at any given time will override the others.
Park Orbit
If a park orbit has been set up on the server, a function key mapped with the Park
Orbit functionality can EITHER serve to park calls on the park orbit OR to park as well
as retrieve calls, depending on the type of server used. Select the server type on
the Configuration Identity page of the context identity, SIP tab, from the "Server Type
Support" drop-down menu. Enter the "phone number" of the Park Orbit and/or the
park position in the text field of "Number", for example orbit1@my.proxy.com or 700@
my.proxy.com etc.
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Appendix 4
Presence
If supported by your PBX, the LED of this function key will reflect the presence status
(ringing, busy, available, etc.) of the extension specified in the "Number" text field. The
function key can also be used to dial the extension, usually when the destination signals
availability.
Push2Talk
Pressing the function key mapped with "Push2Talk" will establish a two-way connection
to the extension specified in the "Number" text field for as long as the key is pressed;
that extension must have enabled intercom reception on its web interface (Advanced
Settings > Behavior tab > Phone Behavior > Intercom Policy "only in idle" or "always").
•
•
•
On 870 phones, this key type will establish an Intercom connection.
On 820/821 phones, this key type is only available on keys P2 and P3.
On 760 phones, this key type is not available on key P4.
Shared Line
Bridged lines (Bridged Line Appearance (BLA)) ared shared by two or more users; when
one of them is using the line, the others are blocked from using it. This key type makes
it possible to monitor whether a shared line is busy (the LED is lit) or not (the LED is off).
The URI of the shared line is set under "Number".
Speed Dial
Besides using the "Speed Dial" page on the web interface to program speed dial
numbers, you can also put the functionality on the freely programmable function keys
with LEDs to be able to speed dial frequently used and/or long numbers without having
to enter the complete phone number.
Enter one phone number with any required prefixes (area code, country code, operator/
auto attendant, etc.) in the "Number" text field for any given freely programmable
function key with LEDs. Example: 0019175557813.
Or enter a partial phone number (country, area code etc.) and complete the number on
the dialog screen. In this case, enter the partial number, followed by a semicolon and
"number=incomplete" in the text field. Example:
001917555; number=incomplete.
Starcode
Making SIP calls without audiovisual indication on the phone user interface (PUI).
Examples for using this feature:
•
ontrolling settings on the PBX with dedicated keys that turn PBX functions on
C
and off. The available functions must have been set on the PBX and they must be
accessible from the phone, typically by dialing a star code. Phone function keys
can be dedicated to activating and deactivating call forwarding and DND mode,
transferring, picking up, and parking/unparking calls, etc. Depending on the
settings on your PBX, you may either have to dedicate one key each for activating
and deactivating a given function or to dedicate one key for both activating and
deactivating the function.
•
Silent alarms or emergency calls.
If the standard behavior of this function key type does not meet your requirements, it
is possible to customize it. Copy the standard XML configuration of the key from the
Settings page of the phone's web user interface (WUI) and edit it to suit your needs.
Then paste the edited XML into the "Number" text field and change the key's type to "Xml
definition".
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D385 User Manual
Transfer to
Appendix 4
Transferring active calls and ringing incoming calls to the number set in the "Number"
text field. Pressing the key once will transfer the active or ringing call.
If the text field is empty, pressing the key will put the "Enter number" screen on the
display. Enter the number and press
/
to complete the transfer.
For further information, see the article "Transferring calls" in the chapter "Using the
phone".
Voice Recorder
The phone does not record the voice streams at all; they must be recorded on the PBX
where a recording account must be set up. Pressing the key when the phone is idle will
establish a connection between the phone and the recording account, making it possible
to record spoken memos, meetings, or conferences. Pressing the key during a call
will establish a three-party conference with the two phones and the recording account
as participants. Please be advised that you must respect the legal restrictions of your
country for recording calls with or without the participants' knowledge and permission.
Xml Definition
Copy the XML sub tag of the action(s) you want the key to perform into the text field. The
currently available settings can be found here: http://wiki.snom.com/Features/Mass_
Deployment/Setting_Files/XML/XmlSubTags.
Key Events
ABS
Address book search (OCS accounts)
Accepted Calls
(Accepted List) List of calls accepted on the phone
Call Lists
Call history list (missed, received, dialed calls)
Change active ID
List of registered SIP identities
Conference
Starting a conference
Contacts
Contact List, where the Presence State of selected users can be seen (online, busy,
offline)
Directory
Internal phone directory
DND
Turning "Do not disturb" function (DND) on an off. When mapped to a function key with
an LED, the LED will light up when DND is turned on.
Favorites
Favorites list
Forward all
All incoming calls will be forwarded to another extension or an external phone number.
After turning call forwarding on with this key, the display will prompt you to enter - or
confirm/change a previously entered - forwarding number.
Help
FW versions lower than 8: Phone's IP address, MAC address, and firmware version.
FW 8 and higher: Phone's IP address and the URI to Snom Wiki. IP address, MAC
address, and firmware version can be found in Settings > 6 Information >
2 System Information.
Hold
Placing the active call on hold
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Appendix 4
LDAP Directory
Allows the user to look up a remote directory while dialing. Once set, this pressed key
will open up the Direcory Search window. If LDAP is setup, corresponding matching
entries as returned by the sever will be shown. If LDAP is not used and and presence_
lookup_number setting is turned on, the contact matches will be shown. The default edit
mode is alphanumeric in this state.
Logoff Identities
Caution: This option will delete all account settings!!
Usage: Mainly useful for call centers with frequently changing users.
Menu
Calling up the settings menu of the phone
Missed Calls
Missed call history list
Monitor Calls
When the phone has been programmed to monitor extensions and do/allow call pickup,
a key can be mapped to show the list of monitored extensions and do call pickup from
the monitor.
(not available on
Snom 300)
FW v8.7.2 and higher: The list will show only active extensions (i.e., busy or ringing).
When there is no activity on any monitored extensions, the list is empty.
Mute
Mutes/unmutes the microphone (handset, speakerphone, headset) during active call
Next Outgoing ID
Selecting the next identity as the outgoing identity
Presence State
Providing access to a list where the Presence state of each registered SIP Identity can be
defined (online, offline, busy, invisible).
Prev. Outgoing ID
Selecting the previous identity as the outgoing identity
Reboot
Rebooting the phone
Record
The phone does not record the voice streams at all; they must be recorded on the PBX
or other external device. Pressed during a call, the key informs the PBX to start and
stop the recording of the audio stream on the PBX. While the call is being recorded,
the recording symbol will either blink on the display or be displayed, in red
, in the status line, depending on the phone type; if the function key has an LED, the
LED will be lit throughout the recording. Please be advised that you must respect the
legal restrictions of your country for recording calls with or without the participants'
knowledge and permission.
Redial
Dialed call history list (last call at the top)
Retrieve
Retrieves new mailbox messages. This key becomes active when the phone has
received a message waiting indication (MWI) with a valid mailbox URI.
Status Messages
Currently available status messages (see Appendix 2)
Transfer
Transfering the active call or an incoming call that you do not want to pick up. See the
article Transfering calls in the chapter Using the phone.
Pressing the key will put the "Enter number" screen on the display. Enter the number
and press
/
to complete the transfer.
106
Appendix 5 - GNU General Public License
COPYRIGHT NOTICE AND WARRANTY
DISCLAIMER
We protect your rights with two steps: (1) copyright the software, and
(2) offer you this license which gives you legal permission to copy,
distribute and/or modify the software.
I.
Also, for each author‘s protection and ours, we want to make certain
that everyone understands that there is no warranty for this free
software. If the software is modified by someone else and passed on,
we want its recipients to know that what they have is not the original, so
that any problems introduced by others will not reflect on the original
authors' reputations.
Das Produkt enthält Software, die unter der GNU General Public
License, Version 2, frei genutzt werden darf.
This Product contains Software applicable to GNU General Public
License, Version 2 which can be used freely.
Finally, any free program is threatened constantly by software patents.
We wish to avoid the danger that redistributors of a free program
will individually obtain patent licenses, in effect making the program
proprietary. To prevent this, we have made it clear that any patent must
be licensed for everyone‘s free use or not licensed at all.
II.
Im Verhältnis zu den Lizenzgebern der Software gilt der folgende
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The precise terms and conditions for copying, distribution and
modification follow.
Towards the licensor of this Software the following liability is
disclaimed:
GNU GENERAL PUBLIC LICENSE
This program is distributed in the hope that it will be useful, but
WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND
MODIFICATION
0. This License applies to any program or other work which contains
a notice placed by the copyright holder saying it may be distributed
under the terms of this General Public License. The "Program", below,
refers to any such program or work, and a "work based on the Program"
means either the Program or any derivative work under copyright
law: that is to say, a work containing the Program or a portion of it,
either verbatim or with modifications and/or translated into another
language. (Hereinafter, translation is included without limitation
in the term "modification".) Each licensee is addressed as "you".
III.
Der Lizenztext der GPL lautet wie folgt:
The GNU General Public License is as follows:
GNU GENERAL PUBLIC LICENSE
Version 2, June 1991
Activities other than copying, distribution and modification are not
covered by this License; they are outside its scope. The act of running
the Program is not restricted, and the output from the Program is
covered only if its contents constitute a work based on the Program
(independent of having been made by running the Program). Whether
that is true depends on what the Program does.
Copyright (C) 1989, 1991
Free Software Foundation, Inc.
59 Temple Place, Suite 330
Boston, MA 02111-1307, USA
1.You may copy and distribute verbatim copies of the Program‘s source
code as you receive it, in any medium, provided that you conspicuously
and appropriately publish on each copy an appropriate copyright notice
and disclaimer of warranty; keep intact all the notices that refer to
this License and to the absence of any warranty; and give any other
recipients of the Program a copy of this License along with the Program.
Everyone is permitted to copy and distribute verbatim copies of this
license document, but changing it is not allowed.
Preamble
The licenses for most software are designed to take away your freedom
to share and change it. By contrast, the GNU General Public License is
intended to guarantee your freedom to share and change free software-to make sure the software is free for all its users. This General Public
License applies to most of the Free Software Foundation's software
and to any other program whose authors commit to using it. (Some
other Free Software Foundation software is covered by the GNU Library
General Public License instead.) You can apply it to your programs, too.
You may charge a fee for the physical act of transferring a copy, and
you may at your option offer warranty protection in exchange for a fee.
2. You may modify your copy or copies of the Program or any
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When we speak of free software, we are referring to freedom, not price.
Our General Public Licenses are designed to make sure that you have
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a)
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notices stating that you changed the files and the date of any change.
b)
You must cause any work that you distribute or publish, that
in whole or in part contains or is derived from the Program or any part
thereof, to be licensed as a whole at no charge to all third parties under
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To protect your rights, we need to make restrictions that forbid anyone
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too, receive or can get the source code. And you must show them these
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c)
If the modified program normally reads commands
interactively when run, you must cause it, when started running for
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announcement including an appropriate copyright notice and a notice
that there is no warranty (or else, saying that you provide a warranty)
and that users may redistribute the program under these conditions,
and telling the user how to view a copy of this License. (Exception: if
107
Appendix 5
modify or distribute the Program or its derivative works. These actions
are prohibited by law if you do not accept this License. Therefore,
by modifying or distributing the Program (or any work based on the
Program), you indicate your acceptance of this License to do so, and
all its terms and conditions for copying, distributing or modifying the
Program or works based on it.
the Program itself is interactive but does not normally print such an
announcement, your work based on the Program is not required to
print an announcement.)
These requirements apply to the modified work as a whole. If
identifiable sections of that work are not derived from the Program,
and can be reasonably considered independent and separate works
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sections when you distribute them as separate works. But when you
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it.
6.
Each time you redistribute the Program (or any work
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from the original licensor to copy, distribute or modify the Program
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Thus, it is not the intent of this section to claim rights or contest your
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If, as a consequence of a court judgment or allegation
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You may copy and distribute the Program (or a work based
3.
on it, under Section 2) in object code or executable form under the
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If any portion of this section is held invalid or unenforceable under any
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Accompany it with the complete corresponding machinea)
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If the distribution and/or use of the Program is restricted
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4.
You may not copy, modify, sublicense, or distribute the
Program except as expressly provided under this License. Any attempt
otherwise to copy, modify, sublicense or distribute the Program is
void, and will automatically terminate your rights under this License.
However, parties who have received copies, or rights, from you under
this License will not have their licenses terminated so long as such
parties remain in full compliance.
5.
You are not required to accept this License, since you
have not signed it. However, nothing else grants you permission to
108
Appendix 5
NO WARRANTY
If requested by you, the complete corresponding source code of the
Software can be sent by Snom Technology GmbH on a standard data
storage medium against the reimbursement of the manufacturing
costs of EUR 10.- per unit.
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE
IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY
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The complete corresponding source code of the Software can also be
downloaded from our web site http://www.snom.com/gpl_.html?&L=0.
V..
Weitere Informationen finden Sie auch unter
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IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO
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For further information see http://www.snom.com.
END OF TERMS AND CONDITIONS
How to Apply These Terms
to Your New Programs
If you develop a new program, and you want it to be of the greatest
possible use to the public, the best way to achieve this is to make
it free software which everyone can redistribute and change under
these terms.
To do so, attach the following notices to the program. It is safest to
attach them to the start of each source file to most effectively convey
the exclusion of warranty; and each file should have at least the
"copyright" line and a pointer to where the full notice is found.
<one line to give the program‘s name and a brief idea of what it
does>Copyright (C) <year> <name of author>
This program is free software; you can redistribute it and/or modify
it under the terms of the GNU General Public License as published by
the Free Software Foundation; either version 2 of the License, or (at
your option) any later version.
This program is distributed in the hope that it will be useful, but
WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with this program; if not, write to the Free Software Foundation,
Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
IV.
Den vollständigen korrespondierenden Sourcecode der Software
schickt Ihnen die Snom Technology GmbH auf Nachfrage gerne auf
einem üblichen Datenträger gegen Erstattung der Herstellungskosten
in Höhe von EUR 10,- zu.
Der vollständige korrespondierende Sourcecode kann auch über
unsere Website unter http://www.snom.com/gpl_.html?&L=0
herunter geladen werden.
109
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