CyberPower OL5KRTHD User Manual
SMART APP ONLINE
UPS SYSTEM
INSTALLATION AND OPERATION MANUAL
OL5KRTHD/OL6KRTHD
SAVE THESE INSTRUCTIONS
Please read this manual and follow the instructions for installation and operation.
©2019 Cyber Power Systems, Inc. All rights reserved.
K01-0000759-01
SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
This manual contains important instructions that should be followed during installation and
maintenance of the UPS and batteries.
The Smart App Online 5-6kVA UPS models that are covered in this manual are intended for
installation in an environment within 32°F to 104°F (0°C to 40°C), free of conductive contaminants.
SPECIAL SYMBOLS
Warning: High voltage – Risk of Electric Shock
Caution - Important Instructions: Must always be followed.
Do Not Discard: The UPS or UPS batteries in trash. The batteries
contain lead acid. For more information, contact your local recycling
or hazardous waste facility.
Information, advice, help
See applicable user manual
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
II
SAFETY INSTRUCTIONS CONT.
PERSONAL SAFETY
CAUTION
To reduce the risk of fire, connect the UPS to a branch circuit with 50 amperes
(5,000/6,000 VA) maximum over-current protection in accordance with the
National Electric Code, ANSI/NFPA 70.
The AC electrical service where the UPS is connected should be close to the unit
and easily accessible.
Please use only UL-marked mains cable, (e.g. the mains cable of your equipment),
to connect the UPS to the AC outlet.
Please use only UL-marked power cables to connect any equipment to the UPS.
When installing the equipment, ensure that the sum of the leakage current of the
UPS and the connected equipment does not exceed 3.5mA.
Do not unplug the unit from AC power during operation, as this will disconnect the
protective ground insulation.
Do not use an improper size power cord as it may cause damage to your
equipment and cause fire hazards.
Make sure everything is turned off and disconnected completely before conducting
any maintenance, repairs or shipment.
DO NOT INSTALL THE UPS WHERE IT WOULD BE EXPOSED TO DIRECT
SUNLIGHT OR NEAR A STRONG HEAT SOURCE!
DO NOT BLOCK OFF VENTILATION OPENINGS AROUND THE HOUSING!
DO NOT CONNECT DOMESTIC APPLIANCES SUCH AS HAIR DRYERS TO UPS
OUTPUT SOCKETS!
SERVICING OF BATTERIES SHOULD BE PERFORMED OR SUPERVISED BY
PERSONNEL KNOWLEDGE OF BATTERIES AND THE REQUIRED PRECAUTIONS.
KEEP UNAUTHORIZED PERSONNEL AWAY FROM BATTERIES!
FOR PERMANENTLY CONNECTED EQUIPMENT, A READILY ACCESSIBLE
DISCONNECT DEVICE SHALL BE INCORPORATED IN THE BUILDING
INSTALLATION WIRING.
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
III
SAFETY INSTRUCTIONS
PERSONAL SAFETY CONT.
RISK OF ELECTRIC SHOCK
A battery can present a risk of electric shock and high short circuit current. The
following precaution should be observed when working on batteries:
Remove watches, rings or other metal objects.
Use tools with insulated handles.
The UPS must be connected to a grounded AC power outlet with fuse or circuit
breaker protection. DO NOT plug the UPS into an outlet that is not grounded. If
you need to power-drain this equipment, turn off and unplug the unit.
(No User Serviceable Parts): Risk of electric shock, do not remove cover. No user
serviceable parts inside. Refer servicing to qualified service personnel.
To prevent the risk of fire or electric shock, install in a temperature and humidity
controlled indoor area, free of conductive contaminants. (Please see specifications
for acceptable temperature and humidity range).
To avoid electric shock, turn off and unplug the unit before installing the input/
output power cord with a ground wire. Connect the ground wire prior to
connecting the line wires!
Connect the Protection Earth (PE) safety conductor before any other cables are
connected.
(Fuses): To reduce the risk of fire, replace only with the same type and rating of
fuse.
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
IV
SAFETY INSTRUCTIONS CONT.
PRODUCT SAFETY
RISK OF ELECTRIC SHOCK
The battery can power hazardous components inside the unit, even when the AC
input power is disconnected.
The UPS should be placed near the connected equipment and easily accessible.
(Non-Isolated Battery Supply): Risk of electric shock, battery circuit is not isolated
from AC power source; hazardous voltage may exist between battery terminals
and ground. Test before touching.
All UPS models covered in this document are permanently-connected equipment
and only qualified maintenance personnel may carry out installations.
Wiring must be done by qualified personnel.
DO NOT USE FOR MEDICAL OR LIFE SUPPORT EQUIPMENT! Under no
circumstances should this unit be used for medical applications involving life
support equipment and/ or patient care.
DO NOT USE WITH OR NEAR AQUARIUMS! To reduce the risk of fire, do not use
with or near aquariums. Condensation from the aquarium can come in contact with
metal electrical contacts and cause equipment to short out.
The unit has a dangerous amount of voltage. When the UPS indicators is on, the
units may continue to supply power thus the unit’s outlets may have a dangerous
amount of voltage even when it’s not plugged in to the wall outlet.
BATTERY
Do not dispose of batteries in fire as the battery may explode.
Do not open or mutilate the battery, released electrolyte is harmful to the skin and
eyes.
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
V
TABLE OF CONTENTS
SAFETY INSTRUCTIONS............................................................................................................................... II
Special Symbols...................................................................................................................................................................... II
Personal Safety....................................................................................................................................................................... III
Product Safety.........................................................................................................................................................................V
INTRODUCTION...............................................................................................................................................1
Smart App Online UPS Systems........................................................................................................................................1
UPS Extended Battery Modules........................................................................................................................................1
Step-Down Transformer........................................................................................................................................................1
Unpacking Procedures......................................................................................................................................................... 2
Whats In The Box.................................................................................................................................................................... 3
OVERVIEW...................................................................................................................................................... 4
Power Module........................................................................................................................................................................... 4
INSTALLING YOUR UPS SYSTEM................................................................................................................. 6
System Block Diagram.......................................................................................................................................................... 6
Hardware Installation Guide............................................................................................................................................... 6
HARDWARE INSTALLATION........................................................................................................................ 8
Rackmount Installation For 4-Post Rack...................................................................................................................... 8
Rackmount Installation For 2-Post Rack.....................................................................................................................1 0
Vertical/Tower Installation................................................................................................................................................1 1
ELECTRICAL INSTALLATION..................................................................................................................... 1 2
Connecting Internal Battery.............................................................................................................................................1 2
Input/Output Configuration.............................................................................................................................................1 3
UPS SYSTEM STARTUP................................................................................................................................ 1 6
USING THE UPS SYSTEM............................................................................................................................. 1 7
LCD Module............................................................................................................................................................................1 7
LCD Menu Tree.......................................................................................................................................................................2 1
MAINTENANCE............................................................................................................................................. 38
Battery Replacement..........................................................................................................................................................39
TECHNICAL SPECIFICATIONS................................................................................................................... 41
TROUBLESHOOTING................................................................................................................................... 43
PRODUCT REGISTRATION..........................................................................................................................44
LIMITED WARRANTY AND CONNECTED EQUIPMENT GUARANTEE................................................. 45
CONFORMANCE APPROVAL...................................................................................................................... 49
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
VI
INTRODUCTION
CyberPower Smart App Online rack/tower UPS systems, with double-conversion topology,
provide sine wave output to mission-critical applications and equipment requiring seamless power
correction. These units offer generator compatibility and deliver clean AC power with zero transfer time.
They offer Smart Battery Management (SBM), which helps extend overall battery life, and Fast
Charge Technology, which helps keep charge times to less than four hours, regardless of the
number of Extended Battery Modules (EBMs). Features include energy-saving GreenPower UPS™
ECO Mode technology, and PowerPanel® Business Edition software for monitoring and managing
the UPS. Smart App Online 5-6kVA UPS systems come with a three-year warranty and a $300,000
Connected Equipment Guarantee.
UPS EXTENDED BATTERY MODULES
Extended Battery Modules (EBMs) from CyberPower (BP144VL2U01) increase battery runtimes
during power outages. Each rack/tower convertible EBM uses 2U of rack space, depending upon the
model, and can be installed in a tower form factor to match the UPS installation. The DC plug-andplay power connectors allow to daisy- chain additional EBMs to a UPS system. EBMs compatible
with Smart App Online UPS systems also have a built-in battery charger, providing Fast Charge
Technology to quickly restore the backup power supply.
Every CyberPower EBM has a three-year warranty.
STEP-DOWN TRANSFORMER
CyberPower Step-Down and Isolation Transformers support hardwire installations (OL6KSTF) and
are designed for a variety of CyberPower UPS systems. When connected to the UPS, the step-down
transformer converts voltage from 200-240V down to 100-120V.
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
1
INTRODUCTION CONT.
UNPACKING PROCEDURES
Information, advice, help
The UPS system is very heavy, please handle with care. Wear safety shoes and use a hydraulic
equipment lift if one is available. At least two people are required for all handling operations,
including unpacking, lifting, and installation in a rack system. Do not use the lifting straps to carry
the unit around; they are provided to manually unpack the unit only.
USE LIFTING STRAPS TO REMOVE THE UNIT FROM THE BOX.
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
2
INTRODUCTION CONT.
WHATS IN THE BOX
1
2
7
3
8
14
15
ITEM
16
4
9
17
CONTENT
10
5
11
18
19
6
13
12
20
21
22
QTY
ITEM
CONTENT
QTY
1
UPS
1
12
PowerPanel Management Software
Download Card
1
2
Input terminal block cover & NEMA
L6-30P power cord
1
13
Rackmount ears
2
3
Rackmount left rail
1
14
Flat head screws M5X7L
8
4
Rackmount right rail
1
15
Pan head screws M5X12L
12
5
Left hanging bracket
1
16
Pan head screws M5X6L
6
6
Right hanging bracket
1
17
Plastic washers
8
7
Serial Interface Cable (RS-232)
1
18
Screw hole dust covers
18
8
USB communication cable
1
19
Rubber pads
12
9
Quick Start Guide
1
20
Stand
2
10
Installation and Operation Manual
1
21
Input bottom cover
1
11
Registration warranty card
1
22
Screwdriver
1
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3
OVERVIEW
POWER MODULE
2
ENTER
1
ESC
3
Front: OL5KRTHD / OL6KRTHD
1. Power Button / Power on Indicator
Master ON/OFF switch for the UPS. Indicates that the UPS is on and supplying power.
2. UPS Status / Multifunction LCD Readout
Shows UPS status, information, settings and events.
3. Function Buttons
Scroll DOWN scroll UP, ENTER, and ESCAPE.
7
CRITICAL
LOAD
NONCRITICAL
LOAD
2 1
4
3
L6-30
L6-30
L6-20
OUTPUT BREAKER
20A/250V~
8
11
RS232
4
L6-20
EPO
USB
BATTERY INPUT : 144V
BM / ENV
5
6
9 10
12
Back: OL5KRTHD / OL6KRTHD
4. Battery Backup & Surge Protected Outlets
Provides battery backup and surge protection. They ensure power is provided to connected
equipment over a period of time during a power failure.
Critical / Noncritical Load
Allows the creation of load priorities to ensure that battery power reserves are transferred to
specified outlets during a power outage. The unit can be programmed to provide additional runtime
for equipment connected to the “CRITICAL” outlets, while stopping the power supply to equipment
connected to “NONCRITICAL” outlets after a designated period of time.
5. Extended Runtime Battery Module Connector
Connection for additional CyberPower External Battery modules.
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4
OVERVIEW CONT.
POWER MODULE CONT.
6. BM/ENV Port
The port supports External Battery Modules detection.
7. Output Circuit Breaker
Provides output current overload and fault protection.
8. Serial Port
Serial port provides RS-232 communication between the UPS and a computer. The UPS can trigger
a computer with PowerPanel® Business Edition software installed to shut down during a power
outage through the connection while the computer can monitor the UPS and change its various
programmable settings.
9. EPO (Emergency Power Off) Connector
Enables an emergency UPS power-off from a remote location.
10. USB Port
USB port provides communication between the UPS and a computer. The UPS can trigger a
computer with PowerPanel® Business Edition software installed to shut down during a power
outage through the connection while the computer can monitor the UPS and change its various
programmable settings.
11. Expansion Slot
A network remote management card is pre-installed in the expansion slot.
12. Input Terminal Block
Connect to utility power.
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5
INSTALLING YOUR UPS SYSTEM
SYSTEM BLOCK DIAGRAM
Bypass
Input
Input
Filter
PFC
AC/DC
BUS
Inverter
DC/AC
INV
RLY
Output
Filter
Output
LCD
Module
Charger
AC/DC
Battery
Control
&
Monitoring
USB&DB9
SNMP
Slot
Line Mode
Battery Mode
Bypass Mode
Control Signal
HARDWARE INSTALLATION GUIDE
1. Battery charge loss may occur during shipping and storage. Before using the UPS, it’s strongly
recommended to charge batteries for four hours to ensure the batteries’ maximum charge capacity.
To recharge the batteries, simply connect the UPS to its designated AC electrical service.
2. When using PowerPanel® Business Edition software, connect either the serial or the USB cable
between the computer and the corresponding port on the UPS. Note: If the USB port is used,
the serial port will be disabled. They cannot be used simultaneously. After connecting to either
the USB port or the serial port on the UPS, a computer with PowerPanel® Business Edition Agent
software installed can control the operating schedule, battery test, outlets, as well as obtain UPS
status information. However, other computers with PowerPanel® Business Edition Client software
can only obtain UPS status information via LAN connection.
3. Connect your computer, monitor, and any externally-powered data storage device (Hard drive,
Tape drive, etc.) into the outlets only when the UPS is off and unplugged. DO NOT plug a laser
printer, copier, space heater, vacuum, paper shredder or other large electrical device into the
UPS. The power demands of these devices will overload and possibly damage the unit.
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6
INSTALLING YOUR UPS SYSTEM CONT.
HARDWARE INSTALLATION GUIDE CONT.
4. Press the ON/OFF switch to turn the UPS on. The Power-On indicator LED will turn on when
activated. If an overload is detected, an audible alarm will sound and the UPS will continuously
emit two beeps per second. For resetting the unit, unplug some equipment from the outlets.
Make sure your equipment carries a load current within the unit’s safe range, (refer to the
technical specifications).
5. This UPS is equipped with an auto-charge feature. When the UPS is connected to AC electrical
service the battery will automatically charge, even when the unit is switched off.
6. To maintain an optimal battery charge, leave the UPS connected to AC electrical service at all times.
7. Before storing the UPS for an extended period of time, turn the unit OFF. Then cover it and
store it with the batteries fully charged. Recharge the batteries every three months to ensure
good battery capacity and long battery life. Maintaining a good battery charge will help prevent
possible damage to the unit from battery leakage.
8. The UPS has one USB port (default) and one serial port that allows connection and
communication between the UPS and any attached computer running PowerPanel® Business
Edition Agent software. The UPS can control the computer’s shutdown during a power outage
through the connection while the computer can monitor the UPS and alter various programmable
parameters. Note: Only one communication port can be used at a time. The port not in use will
automatically become disabled or the serial port will be disabled if both ports are attached.
9. EPO (Emergency Power Off) Port: EPO ports allow administrators the capability to connect the
UPS unit to customer-supplied EPO switches. These installations give operators a single access
point to immediately power-off all equipment connected to the UPS during an emergency.
10. To avoid electric shock, turn the unit OFF and disconnect the unit from utility power before
hardwiring the UPS (in/out power cord). The in/out power cord MUST be grounded.
11. Please note the internal UPS temperature will increase when fans are not in operation or
ventilation is obstructed. When the high temperature sensor activates protection, the UPS
generates an alarm and shuts down to avoid unexpected equipment damage. When the over
temperature occurs, please check the Troubleshooting section. If the condition persists, please
contact CyberPower for technical support.
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7
HARDWARE INSTALLATION
CyberPower UPS systems can be installed in a rackmount or vertical/tower orientation. This
versatility is especially important to growing organizations with changing needs that value having
the option to position a UPS on the floor or in a rackmount system. Note that the included rack
mounting hardware is only compatible with square hole racks. Please follow the instructions below
for the respective mounting methods.
RACKMOUNT INSTALLATION FOR 4-POST RACK
Caution: Important Instructions
To prevent the risk of fire or electric shock, only use the supplied hardware to attach the mounting
brackets.
Step 1: Remove the dust covers
Remove ten dust covers from the screw holes as shown below.
Step 2: Rackmount ear & hanging bracket installation
Attach two rackmount ears to the UPS using eight black M5X7L flat head screws and tighten two
hanging brackets using six silver M5X6L pan head screws.
1
2
Step 3: Rackmount rail Installation
The mounting depth of the included rackmount rails can adjust from 20.5 in to 36 in (52 cm to 91.5 cm).
Select the proper holes in the rack for positioning the UPS in the rack. The UPS takes up 2 rack
units: rack hole positions 1 through 6.
Position the guide screws on the back of the rackmount rails into the rear rack square holes to
temporarily support the rails in place.
Step 4: Adjust rackmount rails to fit your rack
Adjust the rail depth to match your rack depth. Attach each rackmount rail to your rack with two
black M5X12L pan head screws and two plastic washers at the front of the rack (square holes 1 and
4 as shown below). Secure each rail to the rear of the rack with two black M5X12L pan head screws
and two plastic washers.
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8
HARDWARE INSTALLATION CONT.
RACKMOUNT INSTALLATION FOR 4-POST RACK CONT.
3 Rack mount ear
4
5
��
6
5
��
4
3
2
��
1
position 4
position 4
position 1
Rack mount rail
position 5
position 1
position 2
Step 5: Place and secure the UPS on the rails
Slide the hanging brackets on the UPS on to the rails mounted in the rack with the front of the unit
facing toward you. Secure the UPS to your rack with four black M5X12L pan head screws at the
front of the rack (square holes 2 and 5 as shown above).
NOTE: To slide the UPS out from the rack
The UPS will be secured by a safety locking mechanism midway of pulling it out of the rack. Use
both hands to hold the UPS and press the safety locking tab to pull the UPS out.
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9
HARDWARE INSTALLATION CONT.
RACKMOUNT INSTALLATION FOR 2-POST RACK
CAUTION! Due to the weight of this unit, it is strongly recommended to install it at the
bottom of the rack.
CAUTION! Prior to installing the unit, remove internal batteries to reduce the weight of the
unit. Refer to the battery replacement section in this user manual for instructions.
CAUTION! It is strongly recommend having 2-3 people assist during the installation process.
CAUTION! It is strongly recommended that the 2 post rack be bolted to the floor prior to
the installation of the UPS.
Step 1: Remove side dust covers
Remove seven dust covers from screw holes as shown below.
Step 2: Rackmount ears installation
Attach the included rackmount ears to the center holes on the sides of the UPS using eight black
M5X7L screws as shown below.
Step 3: Secure the UPS to the rack
Secure the UPS to your rack with four black M5X12L screws at the front of the rack (square holes 2
and 5 as shown below).
1
2
3
position 5
position 2
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10
HARDWARE INSTALLATION CONT.
VERTICAL/TOWER INSTALLATION
Step 1: Adhere rubber pads
Adhere twelve circular rubber pads to the stands and to the left hand side of the UPS as shown below.
This will become the bottom of the UPS. Insert the dust covers into the open screw holes on bottom.
Step 2: Attach the base stands and attach the dust covers
Stand the UPS system on its side and attach the tower stands using four silver M5X6L pan head screws
onto the bottom of the UPS as shown below. Insert the dust covers into the open screw holes on top.
1
2
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11
ELECTRICAL INSTALLATION
CONNECTING INTERNAL BATTERY
1. Unscrew and open the battery access door. This screw is designed to be fixed on the door, do
not remove it from the metal cover.
2. Connect the internal battery connector. Ensure it is seated properly (connector will click into place).
3. Tighten the screw on the battery access door and install the front panel.
1
2
3
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12
ELECTRICAL INSTALLATION CONT.
INPUT/OUTPUT CONFIGURATION
Verify branch circuit breaker rating and wiring dimensions with the following table for hardwired
input UPS models.
UPS CAPACITY
BRANCH CIRCUIT
BREAKER
WIRING AWG
WIRING mm2
SCREW TORQUE
lbf-in
50A
8 AWG
8.0 mm2
18 lbf-in
5KVA
6KVA
Hardwire the input/output terminals for OL6KRTHD UPS models as shown in the following diagram.
Wiring
AWG
UPS
Mains
External
EPO Outlet
Input
L1 L2 PE Circuit Breaker
L1
L2
PE
PFC
AC/DC
Battery
Inverter
DC/AC
L1
L1
L2
L2
PE
PE
RLY
Caution: Important Instructions
Input and Output circuit breakers must be “OFF” during the installation process.
An additional two pole disconnect device is necessary during the installation process.
Disconnected EPO will immediately shut down the logic circuit output of the UPS. Wiring the EPO
port is optional.
Local safety rules may require a separate, external EPO to turn off output circuit breakers. Refer to
local wiring rules, the EPO should use approved components.
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13
ELECTRICAL INSTALLATION CONT.
INPUT/OUTPUT CONFIGURATION CONT.
OL5KRTHD and OL6KRTHD OPTIONAL L6-30P POWER CORD CONNECTION : Please see the
instructions as shown below.
1. Separate the top and bottom covers by loosening two screws to separate the top and bottom
covers.
2. Connect the three wires to the input terminal block.
3. Fix the bottom cover on the rear panel by tightening the two screws.
4. Fix the top cover on the rear panel by tightening the two screws.
5. Setup “With Power Code” via LCD and follow the step
“Main Menu”
“ Set Up”
“ With Power Cord”
“Enable” to set.
IMPORTANT! The UPS will be derated base on input voltage.
1
2
L1
L2
L 1 : Black
L2 : W h i t e
: Green
3
4
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14
ELECTRICAL INSTALLATION CONT.
INPUT/OUTPUT CONFIGURATION CONT.
OL5KRTHD and OL6KRTHD ELECTRICAL CONNECTION : Please see the instructions as shown
below.
1. Fix the input bottom cover on the rear panel by tightening the two screws.
2. Insert the input cable through the appropriate cable gland (not included). Connect the three
wires to the input terminal block.
3. Separate the top cover from the unused input power cord by loosening the two screws.
4. Fix the top cover on the bottom cover by tightening two screws.
1
2
L1
3
L2
4
IMPORTANT! Make sure the utility circuit breaker feeding the UPS input is in the OFF position.
IMPORTANT! Verify the input branch circuit breaker and wiring meet the recommended sizing.
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15
UPS SYSTEM STARTUP
After completing the hardware installation of the UPS, you are now ready to connect the UPS and
connect your equipment.
To start the UPS:
1. Verify that the UPS input cable or terminal blocks are connected to AC source.
2. The UPS LCD shows “Standby Mode” and fans turn on.
3. Press the ON/OFF button on the UPS front panel for at least 3 seconds to turn On the UPS.
4. UPS will perform a brief self-test lasting about 15 seconds.The LCD will show result in the
sequence below.
5. The UPS is operating in Battery Mode first then transfer to Line Mode if Input power is
qualification and powering the output.
2
4
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16
USING THE UPS SYSTEM
LCD PANEL
1
2
3
4
5
BUTTON OPERATION
ITEM
1
BUTTON
FUNCTION DESCRIPTION
ON/OFF Press this button for at least 3 seconds to turn on or turn off UPS.
2
DOWN
3
UP
4
ENTER
5
ESC
Press this button to scroll down in the LCD menu.
Press this button to scroll up in the LCD menu.
Press this button to select an option.
Press this button to cancel or return to previous LCD menu.
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17
USING THE UPS SYSTEM CONT.
LCD DISPLAY INTRODUCTION:
UPS Summary:
There are 2 display Zones: Icon Zone and Content Zone.
1
B
A
2
ICON ZONE
CONTENT ZONE
1.UPS working information
2.UPS status overview
3.Main menu & Quick link
3
A ICON ZONE:
In the Left area , There are 3 ICONS for displaying the UPS working status / Load % / Battery
Capacity and depend on UPS status changing the ICONS will display Warning and Fault with
Yellow or RED color.
B CONTENT ZONE:
The Content area is on the middle and right screen.
1 The Top of Content area is for displaying UPS working information: Working Normally (Line
Mode) / V+Hz out of range (Battery Mode) / …..Etc.
2 The central area is the UPS status which depends on different UPS status to provide different
information included Input / Output / Battery / Load parameters.
3 The bottom area of content zone is the function select index included Main Menu and quick
link selection which depends on different UPS status to provide relevant functional link.
Push Enter Button to Main Menu When UPS display the summary page.
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18
USING THE UPS SYSTEM CONT.
LCD SCREEN - UPS MODES OF OPERATION
UPS Mode
(ICON)
UPS working
information
UPS MODES DESCRIPTION
Standby Mode
STANDBY
A utility power has been connected but UPS is Off.
Line Mode
UPS is operating in Line Mode.
Working Normally
Battery Mode
The UPS is operating and protecting the equipment
normally.
V+Hz out of range
UPS is operating in Battery Mode.
V out of range
A utility power failure (V+Hz/V/Hz out of range) has occurred.
The UPS is using battery power to work and protect the
equipment.
Hz out of range
Bypass Mode
Warning or Fault
Winformation
Manual Bypass
Mode
UPS is operating in Bypass Mode.
A Warning or fault has been detected and the UPS
transfers output to utility power.
UPS is operating in Manual Bypass.
Manual Bypass
ECO Mode
The UPS has been manually transferred to bypass for
maintenance purposes.
UPS is operating in ECO (Economy) Mode.
ECO Mode
If Bypass quality is within the ECO mode setting
specifications, the UPS will operate in Bypass until input
power is disqualified per set specifications. At that time the
UPS will automatically switch to Line Mode.
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19
USING THE UPS SYSTEM CONT.
LCD SCREEN - UPS MODES OF OPERATION CONT.
LCD will use RED or Yellow color to indicate the Fault or warning status and also connect the color
frame with ICON which has the same color and locates on the left zone of the screen.
The UPS status in the UPS Summary page will provide the related information by different working
function..
The Function Select Menu in the UPS Summary page will provide the quick link to related function.
Battery Mode
Output OverLoad
Press the “UP” and “DOWN” buttons to select the quick link function.
Push “Enter” Button to select function page.
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20
USING THE UPS SYSTEM CONT.
FUNCTION TREE
UPS Status
Main Menu / Quick select
Main Menu
UPS Status
Controls
Set Up
Event Logs
About
Diagnostics
Output Voltage
Manual Bypass
Power Setting
Log Item1
Model Name
Battery Test
Output Frequency
ECO Mode
Audible Alarms
Log Item2
MCU
Alarm Test
Input Voltage
Generator Mode
Communication
Log Item3
Version/LCD FW
Indicator Test
Input Frequency
Converter Mode
External Batt
Log Item4
UPS Rating
Fan Test
Battery Voltage
Outlet Group
Charger Function
Log Item5
Date & Time
Battery Capacity
Reset Load Energy
Charger Check
Log Item6
IP: RMCARD
Battery Runtime
Reset Replace BAT
Wring Fault
Log Item7
Subnet Mask
External Batt
Button Off Lock
Log Item8
Gateway
Output Load
Screen Saver
Log Item9
MAC
Output Current
Periodical Batt Test
Log Item10
Next Batt Change Date
Output Watt
Batt inatall Date
Log Item11
Last Batt Test Date
Output VA
Date & Time
Log Item12
UPS Temperature
With Power Cord
Clear Event Log
SBM Stage
With Transformer
Load Energy
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21
USING THE UPS SYSTEM CONT.
Main Menu: Function Select
The Main Menu has 6 icons of different function listed in the table below.
FUNCTION SELECT MENU
ICON
DESCRIPTION
UPS STATUS
Displays the UPS status.
CONTROLS
Displays the UPS Control items that can be set by the user.
SET UP
Displays the UPS Set Up items that can be configured by
the user.
EVENT LOGS
Displays the 12 most recent events, by event count, time
(Year/Month/Day Hour: Minute), and event description.
ABOUT
Displays the UPS information.
DIAGNOSTIC
Displays the UPS Diagnostics items that can be activated
by the user.
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22
USING THE UPS SYSTEM CONT.
(1) UPS STATUS
There are 15 types of UPS status Readout available for display.
1. Select “UPS Status” Icons
2. Press the “ENTER” button to enter the “UPS Status”.
3. Press the “UP” and “DOWN” buttons to scroll through the “UPS Status” items shown in the table
below.
4. Press the “ESC” button to return to the Main Menu.
There is a Navigation bar on the right area of content zone; it will indicate the current page in
Navigation Bar.
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23
USING THE UPS SYSTEM CONT.
(1) UPS STATUS CONT.
UPS STATUS ITEMS
DATA
DISPLAYED
DESCRIPTION
OUTPUT VOLTAGE
= XXX.XV
Displays the Output Voltage
OUTPUT
FREQUENCY
= XX.XHz
Displays the Output Frequency
INPUT VOLTAGE
= XXX.XV
Displays the Input Voltage
INPUT FREQUENCY = XX.XHz
Displays the Input Frequency
BATTERY VOLTAGE
Displays the Battery Voltage
= XXX.XV
BATTERY CAPACITY = XXX%
Displays the Estimated Percentage of Battery Capacity
BATTERY RUNTIME
= XXXM
Displays the Estimated Battery Runtime in Minutes
EXTERNAL BATT
Manual / Auto= X
Displays the Number of Extended Battery Modules
Configured
OUTPUT LOAD
= XXX%
Displays the Output Load as a Percentage of Maximum Load
OUTPUT CURRENT
= X.XA
Displays the Output Current
OUTPUT WATT
= XXXXXW
Displays the Output Wattage
OUTPUT VA
= XXXXXVA
Displays the Output VA
UPS TEMPERATURE = XX°C / XXX°F
Displays the Approximate Internal UPS Temperature in
both °C (Celsius) and °F (Fahrenheit)
SBM STAGE
= XXXXX XH(M)
Displays the stage of Smart Battery Management with
Operation Time
LOAD ENERGY
XXXX.XKWh
Display UPS Load Energy Consumption
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24
USING THE UPS SYSTEM CONT.
(2) CONTROLS
There are 7 UPS items that can be controlled by the user.
1. Press the “UP” and “DOWN” buttons to select the “CONTROLS” ICON.
2. Press the “ENTER” button to enter the “CONTROLS” function.
3. Press the “UP” and “DOWN” buttons to scroll to the “CONTROLS” option.
4. Press the “ENTER” button to select the “CONTROLS” submenu items shown in the table below.
5. Press the “ENTER” button to select the setting you want to set up.
6. The present SET UP parameter will be displayed by Blue Color with a select mark in the front of
setting parameters.
7. Press the “UP” and “DOWN” buttons to scroll through the different control functions.
8. Press the “ENTER” button to select the parameter you want to set.
9. You may be prompted “Activate?” to act the selection, if so press the “ENTER” button to act the
control function. Some options are started automatically. (See the following table and screen for
additional details.)
10. Press the “ESC” button to cancel or return to the previous SET UP menu.
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25
USING THE UPS SYSTEM CONT.
(2) CONTROLS CONT.
CONTROL ITEMS
AVAILABLE SETTINGS
DEFAULT
SETTING
[Disable] [Enable]
Manual Bypass
When performing UPS maintenance, the user can manually
transfer the connected load to Bypass without interrupting the
output to the connected equipment.
Disable
[Disable] [Enable]
Disable
[Voltage= +/-15%] [Voltage = +/-10%] (for [Enable])
ECO Mode*
When ECO mode is enabled the UPS will check the following
specifications of Bypass quality
(1)Bypass voltage is inside the [V Range= +/-10%] (default setting)
or [V Range= +/-15%].
V Range=
+/-10%
(2)Bypass frequency is inside the +/-3Hz range of output nominal
frequency.
[Disable] [Enable]
Generator
Mode**
When the UPS input power source is a generator set the UPS will
Disable
operate normally without transferring to Battery Mode when this is
[Enable].
[Disable] [Enable]
Converter
Mode***
[Output Freq = 50Hz] [[Output Freq = 60Hz] (for [Enable])
Sets [Output Freq = 50Hz] [[Output Freq = 60Hz] to convert the
input frequency to required output frequency.
Converter
OFF
[Non-Crit On] [Non-Crit Off]
Outlet Group
Sets Non-Critical Load (NCL) [Outlet On] or [Outlet Off] directly.
Outlet On
When the user sets NCL [Outlet Off], the NCL output power will
turn off directly.
Reset Load
Energy
[Reset]
Reset
ReplaceBAT
[Reset]
Reset Load Energy Consumption (KWH) value.
Manually reset the Battery Replacement date.
None
None
*This function can’t be set when Manual Bypass, Generator Mode or Converter Mode is enabled.
**UPS has no bypass when Generator Mode is enabled.
***UPS has no bypass when Converter Mode is enabled. This function can only be set before the UPS is on.
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26
USING THE UPS SYSTEM CONT.
(3) SET UP
There are 20 UPS items that can be Set Up by the user.
1. Press the “UP” and “DOWN” buttons to select the “SET UP” ICON.
2. Press the “ENTER” button to enter the “SET UP” function.
3. Press the “UP” and “DOWN” buttons to scroll to the “SET UP” option.
4. Press the “ENTER” button to select the “SET UP” submenu items shown in the table below.
5. Press the “ENTER” button to select the setting you want to set up.
6. The present SET UP parameter will be displayed by Blue Color with a select mark in the front of
setting parameters.
7. Press the “UP” and “DOWN” buttons to scroll through the different parameters.
8. Press the “ENTER” button to select the parameter you want to set.
9. You may be prompted “Save Change?” to save the selection, if so press the “ENTER” button to
save the setting. Some options are saved and started automatically. (See the following table and
screen for additional details.)
10. Press the “ESC” button to cancel or return to the previous SET UP menu.
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27
USING THE UPS SYSTEM CONT.
(3) SET UP CONT.
SET UP ITEMS
Output
Voltage
Sync Freq
Window
Bypass Volt
Window
AVAILABLE SETTINGS
[200V][208V] [220V] [230V] [240V]
Sets UPS output voltage
DEFAULT
SETTING
208V
Range= [+/- 1%] [+/- 2%] [+/- 3%] [+/- 4%] [+/5%][+/- 6%] [+/- 7%] [+/- 8%] [+/- 9%] [+/-10%]
Sets output synchronization frequency range
+/- 5%
If input line frequency is outside this range, the
UPS will lock in at the nominal frequency.
Range= [+10%/-10%] [+10%/-15%] [+10%/-20%]
[+15%/-10%] [+15%/-15%] [+15%/-20%]
+10%/-15%
Sets Bypass Voltage range
[Check Freq/Volt] [Check Volt Only] [No Bypass]
POWER
SETTING
Bypass Condition:
The default setting [Check Freq/Volt] means the
UPS will check the the following specifications (1)
and (2) when UPS has fault and needs transfer to
Bypass.
Bypass
Condition
The setting [Check Volt Only] means the UPS will
check the the following specification (1) when
Check
UPS has fault and needs transfer to Bypass.
Freq/Volt
(1)Bypass voltage is inside the range of "Bypass
V Window".
(2)Bypass frequency is inside the range of "Sync
Freq Range".
The setting [No Bypass] means the UPS is
forbidden to transfer to Bypass when UPS has
fault.
[Disable] [Enable]
Audible Alarms
User can [Disable] or [Enable] the buzzer sound.
[Mode:DHCP] [Mode:Manual]
Communication
IP Address
Enable
Mode: DHCP
[IP Address] [Subnet Mask] [Gateway] (for
[Mode:Manual])
Select [Mode:Manual] to set [IP Address] [Subnet None
Mask] [Gateway] to network interface (RMCARD)
or select DHCP to set automatically
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
28
USING THE UPS SYSTEM CONT.
(3) SET UP CONT.
SET UP ITEMS
AVAILABLE SETTINGS
DEFAULT
SETTING
[Disable*] [EPO] [ROO][Manual Bypass]
Sets [EPO] (Emergency Power Off) to shutdown the
UPS remotely when the contact is open.
Signal Inputs
Communication
Sets [ROO] (Remote On/Off) to turn On the UPS
remotely when the contact is close and turn Off the
UPS remotely when the contact is open. The On/Off
power button on front panel will be disabled when
set to [ROO].
Disable
[Disable] [Enable]
Comm Setting All communication ports on the UPS are [Disable] or Enable
[Enable].
Auto
External Batt
If UPS has EQM function, the UPS will Auto detect
the external batt number.
None
= [0] [1] [2] [3] [4] [5] [6] [7] [8] [9] [10]
Manual
Sets the actual EBM (extended battery modules)
number to get the correct estimated runtime.
0
[SBM] [Constant]
Charger Function
Sets [SBM] to activate the Smart Battery
Management to charge the batteries.
SBM
Sets [Constant] to use trickle charge method to
charge the batteries.
[Disable] [Enable]
Charger Check
Sets [Disable] or [Enable] to constantly monitor the
charger function.
Disable
[Disable] [Enable]
Wiring Fault
Sets [Disable] or [Enable] the auto checking of Input Disable
wiring fault.
[Disable] [Enable]
Button OFF LOCK
When [Enable] is set the Power ON/OFF Button is
locked and will not function to prevent accidental
UPS power ON/OFF operation.
Disable
*When the Signal Inputs disable (default setting), the connector on the rear panel must short with a wire or connect
to the MBP (option). If UPS detect the wire open, UPS will transfer to Manual Bypass Enable.
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
29
USING THE UPS SYSTEM CONT.
(3) SET UP CONT.
SET UP ITEMS
DEFAULT
SETTING
AVAILABLE SETTINGS
[Disable] [1 Minute] [5 Minutes]
Screen Saver
Periodical Batt Test
Batt Install Date
Sets the amount of time the LCD screen stays on
after no user input. The [Disable] option keeps the
LCD screen on at all times.
[SBM Cycle][1 week][2 weeks][3 weeks][4 weeks]
Sets the Periodical Time Battery Test
----/--/-Sets the date that the batteries were last replaced.
5 Minutes
SBM Cycle
None
----/--/-- --:--:-Date & Time
With Power Cord*
With Transformer
set Year/Month/Day Hour: Minute: Second to UPS
or get Date & Time from PPBE (Agent) or RMCARD
automatically.
[Disable] [Enable]
Sets [Enable] when UPS install with Power Cord.
[Disable] [Enable]
Sets [Enable] when UPS install with transformer.
None
Disable
Disable
*When connected with power cord (OPTIONAL L6-30P), the UPS will be derated.
The UPS will be derated base on input voltage as following
OUTPUT
VA
OL5KRTHD
OL6KRTHD
5,000 (5 kVA) →w/ Hardwire Terminal
6,000 (6 kVA) →w/ Hardwire Terminal
5,000 (5 kVA) - 240Vac →w/ Power cord
5,400 (5.4 kVA) - 240Vac →w/ Power cord
5,000 (5 kVA) - 230Vac →w/ Power cord
5,400 (5.4 kVA) - 230Vac →w/ Power cord
5,000 (5 kVA) - 220Vac →w/ Power cord
5,100 (5.1 kVA) - 220Vac →w/ Power cord
4,850 (4.85 kVA) - 208Vac →w/ Power cord 4,850 (4.85 kVA) - 208Vac →w/ Power cord
Watts
4,500 (4.5 kVA) - 200Vac →w/ Power cord
4,500 (4.5 kVA) - 200Vac →w/ Power cord
5,000 (5 kW) →w/ Hardwire Terminal
6,000 (6 kW) →w/ Hardwire Terminal
5,000 (5 kW) - 240Vac →w/ Power cord
5,400 (5.4 kW) - 240Vac →w/ Power cord
5,000 (5 kW) - 230Vac →w/ Power cord
5,400 (5.4 kW) - 230Vac →w/ Power cord
5,000 (5 kW) - 220Vac →w/ Power cord
5,100 (5.1 kW) - 220Vac →w/ Power cord
4,850 (4.85 kW) - 208Vac →w/ Power cord
4,850 (4.85 kW) - 208Vac →w/ Power cord
4,500 (4.5 kW) - 200Vac →w/ Power cord
4,500 (4.5 kW) - 200Vac →w/ Power cord
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
30
USING THE UPS SYSTEM CONT.
(4) EVENT LOGS
The UPS will record the 12 most recent system events in the Event Log.
1. Select “EVENT LOGS” Icons
2. Press the “ENTER” button to enter the “Event Logs”.
EVENT DISPLAYED
xx) - - - - / - - / - - - - : - Event Content
EVENT ITEM
Clear Event Log
DESCRIPTION
Event date and time followed by event description.
AVAILABLE SETTINGS
[Activate?]
Clears all the events stored in the LCD Control Panel Event Log.
3. Press the “UP” and “DOWN” buttons to scroll through the “Event Logs”. The UPS will record
events listed in the table below. (See the reference screen with No Event.)
4. If you want to clear the present Event logs data, press the “UP” and “DOWN” buttons to scroll to
the “Clear Event Logs” Option then press the “Enter” button.
5. You may be prompted “Activate?” to act the selection, if so press the “ENTER” button to act the
Clear Event Logs function.
6. Press the “ESC” button to return to the Main Menu.
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31
USING THE UPS SYSTEM CONT.
(4) EVENT LOGS CONT.
EVENT CONTENT
DESCRIPTION
High Output Voltage The UPS has detected Inverter voltage too High.
Low Output Voltage The UPS has detected Inverter voltage too Low.
Output short
The UPS has detected output short.
Bus Fault
The UPS has detected DC Bus too High or Low.
Over Temperature
The UPS has detected internal temperature too High.
Wiring Fault
The UPS has detected the input line/ neutral wire are reversed or without
ground wire.
Output Overload
The UPS has detected Output Watt or VA are too High.
Over Charge
The Battery has been charged too High voltage.
Charger Failure
The Battery Charger has malfunctioned.
Battery Low
The Battery has been discharged to low level.
Load Over Set%
The UPS has detected Output Watt or VA has exceeded user set parameter.
Service Battery
The Battery Replacement Date has reached the maintenance period.
Battery Failure
The UPS has detected battery failure.
Line Abnormal
The UPS has detected the utility is out of range when the UPS is running
auto-restart process.
Fan Error
The UPS has detected a fan malfunction.
BAT Disconnected
The UPS has not detected batteries.
Bypass Forbidden
User cannot use Manual Bypass function when Generator Mode or Converter
Mode is enabled
Ready ON
The UPS has been turned on.
Battery Test
The Batteries have been tested.
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32
USING THE UPS SYSTEM CONT.
(5) ABOUT
There are 11 UPS About items that can be tested by the user.
1. Select “ABOUT” Icons
2. Press the “ENTER” button to enter the “ABOUT”.
3. Press the “UP” and “DOWN” buttons to scroll through the “ABOUT” items shown in the table
below.
4. Press the “ESC” button to return to the Main Menu.
ABOUT ITEMS
DATA DISPLAYED
DESCRIPTION
Model Name
Displays the UPS Model Name
MCU Version/LCD FW XXXXX/XXXXX
Displays the UPS MCU and LCD Firmware Version
UPS Rating
XXXXVA/XXXXW
Displays the UPS Rating
Date and Time
----/--/---:--
Displays the present Date & Time
IP
XXXXXX
XXX.XXX.XXX.XXX
Display the network IP address
Subnet Mask
XXX.XXX.XXX.XXX
Display the network Subnet Mask
Gateway
XXX.XXX.XXX.XXX
Display the network Gateway
MAC
XX-XX-XX-XX-XX-XX
Display the network card MAC address
Next BATT Change
XXX / XXXX
Displays the next Battery Change Date & Time
Last BATT Test Date
XXXX/XX/XX
Displays the Last Battery Test Date & Time
Battery Status : XXX
EQM
Volt : XX.XX ~ XX.XXV
Temp(°C) : XX.X ~ XX.X
Displays the UPS or External BATT EQM information
Equalization : XXXXXX
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33
USING THE UPS SYSTEM CONT.
(6) DIAGNOSTICS
There are 4 UPS Diagnostic items that can be tested by the user.
1. Select “DIAGNOSTICS” Icons
2. Press the “ENTER” button to enter the “DIAGNOSTICS”.
3. Press the “UP” and “DOWN” buttons to scroll through the “DIAGNOSTICS” items shown in the
table below.
4. You may be prompted “Activate?” to act the selection, if so press the “ENTER” button to act the
test function and the test will start automatically.
5. Press the “ESC” button to return to the Main Menu.
ITEMS
DIAGNOSTIC
AVAILABLE SETTINGS
DESCRIPTION
Battery Test*
Starts a manual battery test, UPS will operate 10 seconds
on Battery mode to check battery condition.
Alarm Test
Starts a manual Alarm test, buzzer will sound for 5 seconds.
Indicator Test
Fan Test
Activate? Starts a manual Indicator test, UPS will change LCD color
display to Yellow/Blue/Green and initialize the screen to
WELCOM page then back to Main Menu.
Starts a manual Fan test, UPS will operate fan with full
speed 5 seconds.
*The Battery Test may not perform if the UPS condition did not match the testing condition.
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
34
TROUBLESHOOTING
LCD will use RED or Yellow color to indicate the Fault or warning status and also connect the color
frame with ICON which has the same color and locates on the left zone of the screen.
WARNING
ICON
POSSIBLE CAUSE
SOLUTION
Battery Mode
UPS is operating on battery power.
Save your data and perform a
controlled- shutdown.
Load Over
XXX%
Your equipment requires more
power than the setting in the
Power Management Software
(Power Panel® Business) will allow.
Shut off the non-essential
equipment or increase the
level in the Power Management
Software.
Line and neutral wires are reversed. Exchange line and neutral wires.
Wiring Fault*
*Only applicable
in areas where
200-240 V
electrical service
is provisioned
with a Neutral
line.
Missing ground wire.
Connect ground wire.
No ground wire.
Disable Wiring Fault alarm on
LCD panel.
Line Abnormal
Utility power is out of range for
the UPS to auto-restart.
Check whether voltage or
frequency of utility power is out
of range.
Over Charge
Battery is overcharged.
Remove battery connector and
check charger voltage.
The Battery Replacement Date
has reached the recommended 3
year maintenance period.
If batteries have been recently
replaced, then reset the Battery
Replacement Date using
PowerPanel® Business
EWdition-Agent software,
RMCARD interface or through
the LCD control panel on
the UPS (See LCD Setting
Configuration).
Service
Battery
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35
TROUBLESHOOTING CONT.
WARNING
ICON
POSSIBLE CAUSE
SOLUTION
Output Overload
Your equipment requires more
power than the UPS can provide.
If the UPS is in Line Mode then it
will transfer to Bypass Mode; if
the UPS is in Battery Mode it will
shutdown.
Shut off non-essential
equipment. If this solves
the overload problem, the
UPS will transfer to normal
operation.
Battery Low
UPS is operating on battery power
and will be shutting down soon
due to extremely low battery
voltage.
UPS will restart
automatically when
acceptable utility power
returns.
BAT Disconnected
Missing battery power.
Check battery connector
and battery breaker.
UPS has failed in Battery Test.
Check battery connector
and battery breaker.
Contact technical support
to replace the battery.
Output Short
Output short circuit.
Your attached equipment
may have problems, please
remove them and check
again.
Over Temperature
Check the fan for operation
High temperature sensor activates
and if the ventilation hole
protection.
has been covered.
Bypass Forbidden
Manual Bypass Forbidden when
the LCD screen shows “Generator
On” or “Converter On”.
Slide the Interlock Bracket
to the right. (For the
Maintenance Bypass
Module only)
EPO OFF
Missing the EPO connection.
Check the EPO connection.
Cold start Lock
UPS is locked to prevent
consuming battery power during
shipping.
Connect UPS to utility
power for first-time
operation.
“Automatic Restore” is disabled
in Power Management Software
(PowerPanel® Business)
Press “ON/OFF” button
to turn on UPS or let the
UPS auto restart by setting
“Automatic Restore”
to Enable via Power
Management Software
(PowerPanel® Business). Or
RMCARD.
Battery Failure
N/A
Auto restart Lock
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36
TROUBLESHOOTING CONT.
FAULT
ICON
POSSIBLE CAUSE
SOLUTION
Contact CyberPower for
assistance.
Charger Failure
Charger has failed.
High Output V
Output voltage is too high.
Low Output V
Output voltage is too low.
Bus Fault
Internal DC bus voltage is too high Contact CyberPower for
assistance.
or too low.
Fan Error
Internal Fan has failed.
Shut down UPS and turn
off input breaker.
Perform a Fan Test and
check the Alarm. If the
Alarm continues, Shut
down UPS and turn off
input breaker.
Contact CyberPower for
assistance.
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
37
MAINTENANCE
Storage
To store your UPS for an extended period of time, cover and store it with the battery fully charged.
Recharge the battery every three months to ensure battery life.
Battery Replacement
Please read and follow the Safety Instructions before servicing the battery. Battery replacement
should be performed by trained personnel who are familiar with the procedures and safety
precautions. Make a note of the Replacement Battery part number.
Safety Precautions
Warning: High voltage – Risk of Electric Shock
Only use replacement batteries that are certified by Cyber Power Systems. Use of incorrect battery
type is an electrical hazard that could lead to explosion, fire, electric shock, or short circuit.
Batteries contain an electrical charge that can cause severe burns. Before servicing batteries, please
remove any conductive materials such as jewelry, chains, wrist watches, and rings.
Do not open or mutilate the batteries. Electrolyte fluid is harmful to the skin/eyes and may be toxic.
To avoid electric shock, turn off and unplug the UPS from the wall receptacle before servicing the
battery.
Only use tools with insulated handles. Do not lay tools or metal parts on top of the UPS or battery
terminals.
Replacement Batteries
Please refer to the front side of the EBM for the model number of the correct replacement batteries.
For battery procurement, go to www.CyberPowerSystems.com, or contact your local dealer.
When the Replace Battery the LCD displays Service Battery, use PowerPanel® Business Edition
Agent software or log on to the RMCARD to perform a runtime calibration to verify battery
capacity is sufficient and acceptable.
Battery Disposal
Do Not Discard
Batteries are considered hazardous waste and must be disposed of properly. Contact your local
government for more information about proper disposal and recycling of batteries. Do not dispose
of batteries in fire.
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
38
MAINTENANCE CONT.
Battery Disposal Cont.
Cyber Power Systems encourages environmentally sound methods for disposal and recycling of its
UPS products.
Please dispose and/or recycle your UPS and batteries in accordance with local regulations.
BATTERY REPLACEMENT
Step 1: Remove the front panel.
Step 2: Unscrew and open the battery access door. This screw is designed to be fixed on the door,
do not remove it from the metal cover.
Step 3: Disconnect the internal battery connector and battery management module connector.
Step 4: Unscrew the thumbscrew on the battery retention bracket and then remove it.
1
2
3
4
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39
MAINTENANCE CONT.
BATTERY REPLACEMENT CONT.
Step 5: Pull the battery trays out slowly and then put the new battery trays into the compartment.
Step 6 : Assemble the battery retention bracket and tighten the thumbscrew.
Step 7: Connect the internal battery connector and battery management module connector. Ensure
that they are seated properly (connector will click into place).
Step 8: Tighten the screw on the battery access door and install the front panel.
Step 9: Execute a battery test via the LCD control panel. To do this go to the Main Menu and select
the Diagnostics Icon, then select Battery Test and Activate. After Battery test, go back to the Main
Menu then select the Set UP icon, then select Batt Install Date to set the battery installation date.
This operation can also be done via PowerPanel® Business Edition Agent or the RMCARD web
interface. Please see their respective User Manuals for detailed instructions.
5
6
8
9
7
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
40
TECHNICAL SPECIFICATIONS
MODELS
OL5KRTHD
OL6KRTHD
CONFIGURATION
Capacity (VA)
5000 VA
6000 VA
Capacity (Watts)
5000 W
6000 W
Form Factor
Rackmount/Tower
Energy-saving Technology
ECO Mode Efficiency ≧ 96%
INPUT
Input Voltage Range
200~240 V
Input Frequency Range
40~70 Hz (Auto-Sensing)
Input Power Factor
0.99
Cold Start
Yes
OUTPUT
Output Waveform
Sine wave
Output Voltage
200, 208, 220, 230, 240 V ±2% (Configurable)
Output Frequency
50/60 Hz ±0.25 Hz (Auto-Sensing or Configurable)
Transfer Time (Typical)
0ms
Rated Power Factor
1
Harmonic Distortion
THD < 3% at Linear Load, < 5% at Non-linear Load
Crest Factor
3:1
ECO Mode Bypass Voltage Range
±10%, ±15% (Configurable)
UPS Outlets
(2)L6-20R,(2)L6-30R
PROTECTION
Surge Protection
IEC 61000-4-5 Level 3 (2430 Joules)
Overload Protection
Short Circuit Protection
Line Mode: 105~125% Load for 1 min, 126~150% Load for 10 sec
Battery Mode: 105~130% Load for 10 sec, 131~150% Load for 2 sec
UPS Output Cut off Immediately or Input Fuse / Circuit Breaker
Protection
BATTERY
Specifications
(12) 12 V/6 Ah
Recharge Time 0-90% (Typical)
4 hours
Sealed, Maintenance Free
Yes
Hot-Swappable
Yes
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
41
TECHNICAL SPECIFICATIONS CONT.
MODELS
OL5KRTHD
OL6KRTHD
STATUS INDICATORS
Multi-Function Color TFT-LCD Readout that Supports:
LCD Screen
(15) Types of UPS status, (7) Types of Controls, (20) Types of Set Up,
(12) Event Logs, (11) Types of About, (4) Types of Diagnostics
Audible Alarms
Battery Mode, Battery Low, Overload, UPS Fault
MANAGEMENT & COMMUNICATIONS
On-Device Features
Start-up Self Test, Auto-Charge, Auto-Restart, Auto-Overload
Recovery
Connectivity Ports
(1) Serial Port (RS232), (1) USB Port
SNMP/HTTP Capable
(1) Remote management card is pre-installed in expansion slot
ENVIRONMENT
Operating Temperature
32°F to 104°F (0°C to 40°C)
Operating Relative Humidity
0 to 90% Non-Condensing
SOFTWARE
Power Management Software
PowerPanel® Business Edition
PHYSICAL
Dimension
L x W x H = 28.35 x 17.05 x 3.4 in. (72 x 43.3 x 8.65 cm)
Net Weight
92.4 lbs (42 kg)
SAFETY
Conformance Approvals
UL1778, FCC part 15 Class A
RoHS
RoHS Compliant
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
42
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
WARNING
O/P Overload
Your equipment requires more power
than the UPS can provide. If the UPS Shut off non-essential equipment. If
is in Line Mode then it will transfer to this solves the overload problem, the
Bypass Mode; if the UPS is in Battery UPS will transfer to normal operation.
Mode it will shut down.
Load Over XXX%
Your equipment requires more
Shut off the non-essential equipment
power than the setting in the Power
or increase the level in the Power
Management Software (PowerPanel®
Management Software.
Business) will allow.
Battery Mode
UPS is operating on battery power.
Save your data and perform a
controlled shutdown.
Battery Low
UPS is operating on battery power
and will be shutting down soon due
to extremely low battery voltage.
UPS will restart automatically when
acceptable utility power returns.
BAT Disconnected
No battery power is being detected
by the UPS.
Check the battery connector and the
battery breaker.
Battery Failure
UPS has failed a Battery Test.
Check the battery connector and
the battery breaker.
Contact technical support to replace
the battery.
Replace Battery
Battery will need to be replaced
soon due to insufficient runtime.
Install new batteries, execute battery
test, and reset the replace battery
date.
Perform a runtime calibration to
verify battery capacity is sufficient
and acceptable.
If batteries have been recently
replaced, then reset the Battery
Replacement Date using
PowerPanel® Business Edition Agent
software, RMCARD web interface
or through the LCD control panel
on the UPS (See LCD Configuration
Settings).
Service Battery
The Battery Replacement Date has
reached the recommended 3 year
maintenance period.
EPO OFF
Missing the EPO connection.
Check the EPO connection.
Wiring Fault*
Line and neutral wires are reversed.
Exchange line and neutral wires.
Missing ground wire.
Connect ground wire.
No ground wire.
Disable Wiring Fault alarm on LCD
control panel.
*Only applicable in
areas where 200-240
V electrical service
is provisioned with a
Neutral line.
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
43
TROUBLESHOOTING CONT.
PROBLEM
POSSIBLE CAUSE
SOLUTION
WARNING
Line Abnormal
Utility power is out of range for the
UPS to auto-restart.
Check whether voltage or frequency of
input power is out of range.
Output Short
Output short circuit.
The connected equipment may have
problems, please remove them and
check again.
Over Temperature
High temperature sensor activated
protection.
Check the fan for operation and verify
that ventilation is not obstructed.
Cold start Lock
UPS is locked to prevent consuming Connect UPS to utility power for firstbattery power during shipping.
time operation.
Auto restart Lock
“Automatic Restore” is disabled
in Power Management Software
(PowerPanel® Business Edition)
Bypass Forbidden
Manual Bypass Forbidden when the Slide the Interlock Bracket to the
LCD screen shows “Generator On” right. (Only for UPS models with a
or “Converter On”.
Maintenance Bypass Module)
Press “ON/OFF“ button to turn UPS on.
FAULT
Over Charge
Battery is overcharged.
Charger Failure
Charger has failed.
High O/P V
Output voltage is too high.
Low O/P V
Output voltage is too low.
Bus Fault
Internal DC bus voltage is too high
or too low.
Remove battery connector and check
charger voltage.
Contact CyberPower for assistance.
Shut down UPS and turn off input
breaker.
Contact CyberPower for assistance.
PRODUCT REGISTRATION
CyberPower requests that you complete and return the Warranty Registration Card enclosed with
the Product or register the Product at its website (www.cyberpowersystems.com/registration) to
establish that you are the Initial Customer of the Product, and therefore entitled coverage under
the Limited Warranty and the Connected Equipment Guarantee. (Registration is not required for
coverage, but note: if you do not register your purchase, you will be required to provide proof of
purchase.)
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
44
LIMITED WARRANTY AND CONNECTED
EQUIPMENT GUARANTEE
Read the following terms and conditions carefully before using the CyberPower OL5KRTHD /
OL6KRTHD. By using the Product you consent to be bound by and become a party to the terms
and conditions of this Limited Warranty and Connected Equipment Guarantee (together referred
to as this “Warranty”). If you do not agree to the terms and conditions of this Warranty, you should
return the Product for a full refund prior to using it.
Who is Providing this Warranty?
CyberPower Systems (USA), Inc. (“CyberPower”) provides this Limited Warranty.
What Does This Warranty Cover?
This warranty covers defects in materials and workmanship in the Product under normal use and
conditions. It also covers equipment that was connected to the Product and damaged because of
the failure of the Product.
What is the Period of Coverage?
This warranty covers the Product for three years and connected equipment for as long as you own
the Product.
Who Is Covered?
This warranty only covers the original purchaser. Coverage ends if you sell or otherwise transfer the
Product.
How Do You Get Warranty Service?
1. Before contacting CyberPower, identify Your Product model number, the Purchase Date, and
each item of Connected Equipment.
2. Email us at tech@cpsww.com or Call us at (877) 297-6937.
3. If your product requires warranty service you must provide a copy of your dated purchase
receipt or invoice.
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
45
LIMITED WARRANTY AND CONNECTED
EQUIPMENT GUARANTEE CONT.
How Do You Open A Connected Equipment Claim?
1. Call us at (877) 297-6937 or write to us at Cyber Power Systems (USA), Inc., 4241 12th Ave.
E., STE 400, Shakopee, MN 55379, or send us an e-mail message to claims@cpsww.com for
instructions, within 10 days of the occurrence.
2. When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of
Connected Equipment. Have information on all applicable insurance or other resources of
recovery/payment that are available to the Initial Customer and Request a Claim Number.
3. You must provide a dated purchase receipt (or other proof of the original purchase) for the Cyber
Power unit and connected equipment. You also need to provide a description of the damage to
your connected equipment.
4. Pack and ship the product to CyberPower and, if requested, the item(s) of Connected Equipment,
a repair cost estimate for the damage to the Connected Equipment, and all claim forms that
CyberPower provides to you. Show the Claim Number on the shipping label or include it with the
product. You must prepay all shipping costs, you are responsible for packaging and shipment,
and you must pay the cost of the repair estimate.
How Long Do I Have To Make A Claim?
All claims must be made within ten days of the occurrence.
What Will We Do To Correct Problems?
CyberPower will inspect and examine the Product.
If the Product is defective in material or workmanship, CyberPower will repair or replace it at
CyberPower's expense, or, if CyberPower is unable to or decides not to repair or replace the Product
(if defective) within a reasonable time, CyberPower will refund to you the full purchase price you
paid for the Product (purchase receipt showing price paid is required).
If it appears that our Product failed to protect any equipment plugged into it, we will also send you
forms for making your claim for the connected equipment. We will repair or replace the equipment
that was damaged because of the failure of our Product or pay you the fair market value (NOT
REPLACEMENT COST) of the equipment at of the time of the damage. We will use Orion Blue
Book, or another a third- party valuation guide, or eBay, craigslist, or other source to establish that
amount. Our maximum liability is limited to $300,000 for OL5KRTHD / OL6KRTHD.
Who Pays For Shipping?
We pay when we send items to you; you pay when you send items to us.
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
46
LIMITED WARRANTY AND CONNECTED
EQUIPMENT GUARANTEE CONT.
What Are Some Examples Of What This Warranty Does Not Cover?
1. This Warranty does not cover any software that was damaged or needs to be replaced due to
the failure of the Product or any data that is lost as a result of the failure or the restoration of
data or records, or the reinstallation of software.
2. This Warranty does not cover or apply to: misuse, modification, operation or storage outside
environmental limits of the Product or the equipment connected to it, nor for damage while in
transit or in storage, nor if there has been improper operation or maintenance, or use with items
not designed or intended for use with the Product, such as laser printers, appliances, aquariums,
medical or life support devices, etc.
What Other Limitations Apply?
The sole and exclusive remedies of the Initial Customer are those provided by this Warranty.
1.
This Warranty does not apply unless the Product and the equipment that was connected to it
were connected to properly wired and grounded outlets (including compliance with electrical
and safety codes of the most current electrical code), without the use of any adapters or other
connectors.
2. The Product must have been plugged directly into the power source and the equipment
connected to the Product must be directly connected to the Product and not “daisy-chained”
together in serial fashion with any extension cords, another Product or device similar to the
Product, surge suppressor, or power tap. Any such installation voids the Limited Warranty.
3. The Product and equipment connected to it must have been used properly in a suitable and
proper environment and in conformance with any license, instruction manual, or warnings
provided with the Product and the equipment connected to it.
4. The Product must have been used at all times within the limitations on the Product’s VA
capacity.
The Product was designed to eliminate disrupting and damaging effects of momentary (less than
1ms) voltage spikes or impulses from lightning or other power transients. If it can be shown that
a voltage spike lasting longer than 1ms has occurred, the occurrence will be deemed outside the
rated capabilities of the Product and the Limited Warranty is void. CyberPower Does Not Cover or
Undertake Any Liability in Any Event for Any of the Following:
1.
Loss of or damage to data, records, or software or the restoration of data or records, or the
reinstallation of software.
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
47
LIMITED WARRANTY AND CONNECTED
EQUIPMENT GUARANTEE CONT.
What Other Limitations Apply? Cont.
2. Damage from causes other than AC Power Line Transients, spikes, or surges on properly
installed, grounded and code-compliant 120 volt power lines in the United States and Canada;
transients, surges or spikes on standard telephone land lines, PBX telephone equipment lines
or Base 10T Ethernetlines, when properly installed and connected. (This exclusion applies,
for example, to fluctuations in data transmission or reception, by CATV or RF transmission or
fluctuations, or by transients in such transmission.)
3. Damage from any circumstance described as excluded above with respect to the Product.
4. Damages from fire, flood, wind, rain, rising water, leakage or breakage of plumbing, abuse,
misuse or alteration of either the product or the Connected Equipment.
5. CyberPower excludes any liability for personal injury under the Limited Warranty and
Connected Equipment Guarantee. CyberPower excludes any liability for direct, indirect, special,
incidental or consequential damages, whether for damage to or loss of property [EXCEPT FOR
(AND ONLY FOR) the specific limited agreement of CyberPower to provide certain warranty
benefits regarding "Connected Equipment" under this Warranty], loss of profits, business
interruption, or loss of information or data. NOTE: Some States or Provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation may not
apply to you.
6. The Product is not for use in high-risk activities or with aquariums. The Product is not designed
or intended for use in hazardous environments requiring fail-safe performance, or for use in any
circumstance in which the failure of the Product could lead directly to death, personal injury,
or severe physical or property damage, or that would affect operation or safety of any medical
or life support device (collectively, "High Risk Activities"). CyberPower expressly disclaims any
express or implied warranty of fitness for High Risk Activities or with aquariums. CyberPower
does not authorize use of any Product in any High Risk Activities or with Aquariums. ANY SUCH
USE IS IMPROPER AND IS A MISUSE OF THE PRODUCT.
Where Can I Get More Information?
The application of the United Nations Convention of Contracts for the International Sale of Goods is
expressly excluded.
CyberPower is the warrantor under this Limited Warranty.
For further information please feel free to contact CyberPower at
Cyber Power Systems (USA), Inc. | 4241 12th Ave E., STE 400, Shakopee, MN 55379
(877) 297-6937 | claims@cpsww.com
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
48
CONFORMANCE APPROVAL
FCC NOTICE
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference that may cause undesired operation.
WARNING!! This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense. Shielded signal cables must
be used with this product to ensure compliance with the Class A FCC limits.
The Class A digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulation.
Cet appareil numerique de la class A respecte toutes les exigencies du Reglement sur le materiel
brouilleur du Canada.
This document is believed to be accurate, but CyberPower reserves the right to change or correct
the contents and does not assume any responsibility for omissions or errors.
Need Additional Help?
See Operation and Installation Manual provided and also available to download at
www.CyberPowerSystems.com Still Need Help? Please contact our Tech Support department with
installation, troubleshooting, or general product questions.
CyberPower Technical Support
Phone: 1-877-297-6937
Email: tech@cpsww.com
Web: www.CyberPowerSystems.com
Address: 4241 12th Avenue E., Suite 400, Shakopee, MN 55379, USA
Hours of Operation:
Monday – Friday, 7:00am – 6:00pm (CST)
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
49
Cyber Power Systems, Inc. | www.CyberPowerSystems.com
For USA and Canada | 4241 12th Ave East, Suite 400, Shakopee, MN 55379 | Toll-free: 877.297.6937
For all other regions | Please visit our website for local contact information.
Copyright © 2019 Cyber Power Systems, Inc. All rights reserve.
©2019 Cyber Power Systems (USA), Inc. All rights reserved. All other trademarks are the property of their respective owners.
50
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