Boxlight ProColor 653U 753U 863U User Guide

Boxlight ProColor 653U 753U 863U User Guide
NDMS User Guide
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System Architecture
Overview
Boxlight’s Networked Device Management System (NDMS) is a cloud-based system.
Every device that is to be managed by the NDMS must be able to connect to at least
the NDMS server.
In an application where it is desired that the device to be managed should not have
internet access, the device still needs to be able to connect to the Boxlight NDMS
server. The recommended approach is to allow access but configure the firewall to
whitelist (meaning allow access to) only the Boxlight NDMS server.
Create and Register a New Account
Overview
Creating and registering a new account and beginning to connect devices is a simple
process.
https://Boxlight.glbth.com/glbth/v1/login.html?register
Before we start, it is important to understand the terminology used by Boxlight’s
Network Device Management System, hereafter referred to as NDMS, and explain the
different fields, roles, and concepts.
Domain: Also known as the Account. This is your actual account name and will follow
you everywhere when you log in, create users, connect devices, and such. A domain
can be any text that the server will respond to as legal or available during registration.
Server: The address of the server is composed of the main domain and the subdomain:
https://Boxlight.glbth.com/glbth/v1/ where Boxlight can appear under different names.
When signing in to the console, the address should also contain /glbth/v1/. When
connecting a device, make sure you leave the server address as the default, which is
https://Boxlight.glbth.com.
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User: The user is the entity that manages devices. The format of a user will always be
xxxx@your-domain, with xxxx being the user and your-domain as the account name
you enrolled. The default user name will be admin@yourdomain and cannot be changed. Each user can be assigned
from the admin account.
Register a new account
Navigate to the registration page at
https://boxlight.glbth.com/v1/login.html and fill in the details
as explained above.
Once done, you should receive an email containing an
account activation link. Make sure you click the link to
activate the account.
Sign in to your account
Navigate to the NDMS console page here and enter all
details as registered. Remember, the username format is
admin@my-domain (no extra suffixes, such as .com).
Dashboard
Overview
The dashboard is the first screen you see when logging in to your account.
Each tile represents a block of information.
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Tile
Description
Total devices
Total number of registered devices
Active devices
Total number of devices checked in the last 24 hours
Total users
Total number of users registered with the domain
Active users
Number of users logged on (except yourself)
Connected devices
Number of devices according to their last check in
Last seen location
Location of the last device’s reported connection
Apps stats
The most frequently used apps
Last commands
List of the last commands committed
OS distribution
Chart showing the device operating systems
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Manage Groups and Filters
Overview
Grouping and filtering devices is a very useful method of managing many devices with
different locations and purposes. A group contains devices that are dynamically filtered
by specific criteria.
The “All” group is a master group containing all the devices enrolled to the domain that
are authorized to be viewed by the current user. There is no limit to the number of
groups you can create in an account, and a device may be a member of more than one
group. If a device falls under a filter criterion, it will immediately appear in a group and
be applied with all rules and tasks relevant to that group.
In this case, the filter group called “Teachers” filters all devices containing a tag called
“teachers” and set with a standout color and icon that represents the group. The use of
a specific icon and color makes it easy to visually pick out group members.
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The following listing shows all devices tagged with “teachers” in the “Teachers” group.
Filter conditions
There are currently 12 conditions that you can use to filter devices:
1. Tag: Text tags that can be applied to a device (either agent or server side) and
can describe the device
2. Installed apps: According to an installed app (app label or app package name)
3. Wi-Fi name: Wi-Fi SSID that the device is currently connected to
4. Email: Main device account
5. Model: Model name of device
6. Permissions: What OS permission is available:
• Root
• System
• Limited privilege
7. Last seen: The last time a device was seen connected and online
8. Is locked: According to the anti-theft lock status of the device
9. Policy: Policy that is applied on the device
10. Available internal storage: The amount of available space (MB) on the
embedded Android system
11. OS version: Operating system version (number)
12. Hardware ID: The internal hardware ID, typically represented by the MAC
address
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Filter criteria
A group can be filtered by meeting the above conditions and also by different filtering
criteria:
• Is
• Starts with
• Ends with
• Contains
A group can also be filtered by combining several groups of criteria separated by “And”
or “Or” operators.
For example
Some devices contain the tag “Class_A” and some devices contain the tag “Class_B,”
while others may contain both of the tags.
Option A: Can create a group to filter all devices that have Class_A.
Option B: Can create a group to filter all devices that have Class_B.
Option C: Can create a group to filter all devices that have Class_B or Class_A.
Option D: Can create a group to filter all devices that have Class_B and Class_A.
One can assign some conditions with “And” or “Or” operators.
Also, one can create a group of conditions and put it in an “Or” or “And” condition to
another group.
In that case, the group named “Group 1” will contain all devices that:
1. Have tag “Class_A” and Chrome software is installed.
OR
2. Have tag “Class_B” and Gmail software is installed.
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Apply Commands and Operations to Devices
Overview
One of the main purposes of a device management system is to command and operate
the devices. Applying commands to devices can be done on a single device, a group of
devices, one or more selected devices that are not in a group, or all available devices at
once.
Applying commands to a single device
Applying commands to a single device is done on the device control panel. Open the
device to which you would like to apply the task and navigate the right “command”
column to apply the desired task. When working on a single device, all commands are
immediate and cannot be scheduled. There are some tasks that are unique to a 1-to-1
operation, such as “Remote control” commands that can only be started from the
device control panel.
Group-level commands
Most of the commands that can applied on a single device can also be applied to a
group. Here is a list of group-level commands you can apply on more than one device.
Function
Install Package
Send Files
Remote Exec
Workflow
Restart
Wake on LAN
Tags
Repository
×
×
×
×
Ad-Hoc
Comments
×
×
×
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Function
Policies
Shut Down
Send Message
Sound Siren
Change the Agent Password
Uninstall Package
App Usage Report
New Command (Set Trigger)
Repository
×
Ad-Hoc
Comments
×
×
×
×
×
×
×
Applying commands to a group
Locate the group you would like to apply the task to and click the “Actions” menu
represented by the downward pointing arrow. Select the relevant task from the menu
and apply it to the group.
Applying commands to selected devices
Manually selecting devices from the list will activate the “Actions” menu similar to the
“Group Actions” menu.
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Remote Screen View and Control
Overview
Remote control is a very powerful function that makes remote assistance easy and
effective.
Navigate to the device you want to remote control and click the remote button on the
right side action buttons. A popup window will appear with a blue background until the
remote session starts.
Note: If you have a popup blocker installed, it may block the remote control popup
screen.
When the remote session starts, the device desktop will appear, allowing you to
remotely view and control the device. Controlling or viewing a device is according to the
supported device requirement list found below.
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Requesting user confirmation
In order to request user confirmation for remote control session:
• Navigate to the domain settings menu option
• Set: Require users permission for remote control Yes/No
Now any time you start a remote control session, users will be prompted to confirm a
remote session.
Supported environments and conditions
Android
•
•
•
User permissions: Remote view only
System permissions: Remote view and control
Root permissions: Remote view and control
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Android Device Settings Repository
Overview
The “settings” repository is a toolbox of many device-level settings that can be set on
Android devices. The settings are not forced, which means that if you set a background
to a device or set a new Wi-Fi SSID, the local user has the rights to change these
settings unless combined with settings that will prevent the user from doing such. It is
recommended to consider combining “Settings” and “Policy” together to create a lockeddown environment.
To apply the setting bundles, see Apply commands and operations on devices below.
Every single settings item can be set separately by turning “on” or “off” the slider
buttons.
There are two types of slider buttons: a two-way button and a three-way button.
Three-way slider button
The “neutral” mode means that this settings item is ignored in this bundle
The “on” mode means that this settings option will be turned on in this bundle
The “off” mode means that this settings option will be turned off in this bundle
Two-way slider button
The “off” mode means that this settings item is ignored in this bundle
The “on” mode means that this settings option will be turned on in this bundle
and you can set values to it
Creating a new settings bundle
Open the repositories and click the “Settings” section. A list of existing settings bundles
will be displayed.
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Click the “+” button to add a new settings bundle. Add a name and description.
The “Settings” tabs
Name and description
Set Wi-Fi SSIDs
Set security settings
Set different “general” settings
APN settings
Set device desktop wallpaper
Add CA certificates
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The “Set device Wi-Fi” tab
Turn on the slider button to set the Wi-Fi settings and enter the Wi-Fi SSID details. You
can manually enter the fields or use the import functions to load a Wi-Fi profile (for
Windows only).
The “Security” tab
Turn on the slider button to set the different settings and set values.
The “General” tab
Turn on/off settings you want to enable or disable. Notice the wording on each function,
for example: “Disallow adjust volume.” When set to on, the volume button will be
disabled. When turned off, the volume button will be enabled.
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The “APN” tab
Turn on the slider button to set the APN settings
The “Wallpaper” tab
Turn on the slider button to set the wallpaper. Upload a picture (PNG or JPG) and
choose whether the picture will be stretched or centered.
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The “Certificate” tab
Turn on the slider button to set the CA certificate. Paste the certificate content in the text
field below.
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Remote Software Installation
Overview
Installing applications remotely to one or many devices is done by first creating a
repository “installation package.”
Open the repositories and click the “Packages” section. A list of existing packages will
be displayed.
Click the “+” button to add a new package.
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Select the package source
1. The first option is a URL reachable from the web (HTTP or direct FTP link). This
allows storing the installation file anywhere on the web for quick download.
Note: A link cannot be an address of the application on Google Play or
any other installation marketplace, it must be a link to a file.
2. Upload an installation package to the server on your account.
Note: this option will deduct the size of the installation package from your
total account server storage space.
Supported installation package formats
Windows install packages supported: MSI Windows installer and EXE setup files
Android installation packages are APK files
Set the installation arguments/parameters
The installation arguments are different from one setup package to another—these are
usually advertised by the app manufacturer. The common ones are “/s” and “/silent”
along with many more.
Note: Android installers do not require arguments.
Name and description
Give a name that best describes the installation package. This can be any name you
desire, it does not have to be the name of the file. A description will make it easier for
other users to understand what this installation package does.
Set as private
In a multitenancy environment where there are several users on your domain, you may
want to set the package you create as “private” so it will only be visible to your account.
If not selected, all domain users will have access to the installation package.
Package example
The following is an example of a Windows installation package for “7zip” with an
unattended silent installation parameter “/S”.
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Install Package Directly From Google Play
Installing applications directly from Google Play to one or many devices is done by first
creating a repository “installation package.” Direct installation is possible only for free
apps. There is no need to have Google Play services or even to have a Google account
on the devices to which you wish to install the apps.
Note: When installing from Google Play, you should be aware that the updates will not
occur automatically. Whenever there is an update, you will need to repeat the process
and create a new package as you are not actually installing directly from Google Play,
but rather from the NDMS server.
Open the repositories and click the “Packages” section. A list of existing packages will
be displayed.
Click “Add New” to add a new package.
Select “Package from Play store” and click to open the Google Play website. Note: If
you know the exact name of the APK bundle, there is no need to open Google Play.
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Select the relevant “Master Device.” Use the default ARM or x86 device if the
application you are installing is platform version and dependencies agnostic. Read more
on how and why set a master device.
Search Google Play for the desired app and make sure it is free. Copy the URL of the
app.
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Paste the URL in the Google Play package name field. Note: The system will
automatically trim the link and use only the relevant package name of the APK.
Select the “master device” that resembles the target devices (ARM devices, x86
devices, or a custom device you can add on the “domain settings”). The reason is that
some apps install different APK for different platforms.
Click the “upload” button and the NDMS will retrieve the package from Google Play and
store it on the NDMS server.
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If the upload fails, try to repeat the process once or twice. If it still fails, try to change the
master device. If the upload still fails, this package may not be suitable for direct install.
When the progress bar finishes, the package is ready with a default name as retrieved
from Google Play. You may change the displayed name and description.
Click “confirm” and the package will be ready for installation.
In order to install the package, see the “Apply commands and operations on devices”
guide.
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Setting up a Master Device
Installing applications directly from Google Play to one or many devices is done by first
creating a repository “installation package.” Direct installation is possible only for free
apps. There is no need to have Google Play services or even to have a Google account
on the devices you wish to install the apps to.
In order to be able to retrieve the right installation package from Google Play, the device
that retrieves the APK must have as close (and in some cases identical) to the platform
preconditions as the rest of the target devices. For example, it you have 200 Samsung
Galaxy devices with x86 CPU, apps from Google Play that depends on the CPU type
must install the relevant x86 APK (and therefore the Google Play entry will have two
options that are transparent to the user installing it), but when the user installs the app,
the device local play app will choose the relevant APK automatically. The same is true
for the Android OS versions dependencies—if your master device is Android 6 and the
target devices are Android 4.44, there are apps that have different internal versions for
different OS platforms.
This is why we allow you to set your own master devices. You can set more than one
master device according to your needs.
The master device will not be dedicated to being a master device—it is just a logical
connection with Google Play.
Preparing the master device
Choose one of your devices that resembles the rest of the target devices.
Set a Google account (can be specially registered for this task, does not have to be one
of your existing accounts). Make sure this account does not have two forms of
identifications, but rather only a password.
Enroll the device to the NDMS platform normally and copy the device ID as displayed
in the console.
Setting the master device on the NDMS platform
Open the Domain
Settings
Click the “+” button to add a new master device
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1. Add the Google account of the master device and open the Google Play app.
2. Enter the device ID of the master account (as appears on the device dashboard).
Once you enter the device ID, the system will pull the unique Device Android ID
automatically as collected by the NDMS agent when the device enrolled.
Confirm to save the new master device.
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Workflow Repository
Combining several actions and commands together may save you time and allow
multiple actions in one task instead of applying each command one by one.
Note: This method can also be applied to a newly enrolled device for quick onboarding.
Creating a new workflow
Open the
workflow
repository item.
Click the “+” button to add a new workflow.
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Name the workflow and give it a description. In the description, write the different
actions and steps that the policy contains.
Add a workflow step (item)
Click on the “+” button and select an action from the list.
In this example, we selected the “Install Package” repository, so all packages on the
repository show up.
Select a package and click “add” to add it to the sequence. You may add several
packages, then click the “close” button to close the packages repository screen. Notice
the message on the bottom right side indicating that the item was added.
Repeat the “add commands to workflow” with all desired commands.
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You now have a workflow with several packages, a timeout, and settings bundle.
Workflow steps configuration
Do not wait for this step—all these types of steps can even
happen simultaneously if the general queue is not busy or the
device can handle it.
Wait for this step to finish before proceeding to the next step.
This step can fail or succeed and flow will continue.
Wait for this step to finish successfully before proceeding to
the next step. If this step fails, flow will not continue.
Edit or delete the workflow step.
Send the workflow item step sequence up and down, before
or after the current location.
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Execute Commands
Overview
If you need to execute a more advanced command or a script, or even apply commands
that are not currently available on the NDMS interface, using the Remote Execute
commands repository is the best option. This works for both Android and Windows.
Creating a new command
Note: You may run the commands with high local device privileges, so please use this
only if you are familiar with writing batches and scripts and you know what you are
doing.
Open the repositories and click the “Remote Exec” section. A list of existing commands
bundles will be displayed.
Click the “+” to add a new command and set a name to the new command.
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Creating a new command can be done in several levels with different outcomes.
Command: This is where you write the main command
Arguments: This is where you write the command arguments
Wait for exit: Will indicate if the command result should be sent after the command
finishes to run on the remote device or not
Collect output: This will indicate if the process standard result output is collected back
as part of the command result
Run with high privileges: Run the command with higher local device privileges
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Examples
Android command examples
What will
it do?
Command
Arguments
1
Disable
Google
Play
pm
2
Get a list
of
running
apps and
display
result
3
Open a
website
using
default
browser
4
Run the
calculator
Wait
Collect
Priv
disable com.android.vending
×
×
×
top
-n 1
×
×
×
am
start -a android.intent.action.VIEW
-d https://www.radix-int.com
start
–user 0 -n
com.android.calculator2/
com.android.calculator2.Calculator
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Result example
Result example for item #2
Open the command results, navigate to your command, and click the “!” for result info.
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Create and Apply Triggers
Overview
In order to automate commands and act on events, open the triggers repository and
create triggered events. You can set different events and their thresholds, and
selectively apply different triggered events accordingly.
There are three steps needed in order to complete the triggered event creation:
• Create the command which will be triggered (See separate guides for this
process on all other commands such as lock, file transfer, messages, policy, and
so on)
• Create the trigger and set the threshold as explained below
• Select a group and tie up between the trigger and the command as explained
below
Setting up a new trigger
Open the “Triggers” repository and select “+” to add new.
Select the type of trigger
•
•
•
Geofencing: Trigger events based on location
Wi-Fi SSID: Trigger events based on Wi-Fi SSID connection
Time: Time-based triggers (every X days, daily at 8:00 AM, once a month, etc.)
Geofencing
•
Name the trigger and add a description
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•
•
Select a region by zooming in to the relevant area (minimum 20 mile radius)
Select what will happen “On Enter” and “On Exit.” It can either be:
o Nothing: Nothing will happen
o Start: Start the mode (like start a policy or start locking the device)
o End: Stop the mode (like stop a policy or unlock the device)
Wi-Fi
•
•
•
Name the trigger and add a description
Select an SSID to be triggered when connected
Select what will happen “On Enter” and “On Exit.” It can either be:
o Nothing: Nothing will happen
o Start: Start the mode (like start a policy or start locking the device)
o End: Stop the mode (like stop a policy or unlock the device)
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Timing
•
•
Name the trigger and add a description
Select the time interval that will trigger the task:
o Once
o Every minute, hour, day, week, month
o Set if the trigger repeats and for how long
o Set the time range—for example, if this is set to “daily” trigger a task, set it
to work for 10 days and stop
o Set the TTL (time to live) for when the triggers become irrelevant and will
no longer apply
Create trigger-based commands
Locate the group you would like to create a triggered command for and click the
“Actions” menu represented by the arrow facing down. Then, select “New Command”
menu option.
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•
•
•
Name the command
Select the trigger created earlier
Select the command you would like to apply
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Commands History
Overview
After applying commands to devices, groups, or creating a triggered command, you
may want to query command results and perhaps manage the ongoing commands.
Open the “Commands” on the left and you will be presented with a command history
summary. You may sort and search results by any column.
By clicking any line (Command), you can see more in-depth information about the
command itself. In this case, the command to send a message was delivered
successfully to all devices (in this case, only one device).
In this case, the command to install a new package was delivered successfully to seven
devices out of 14 devices in total. If you set the mouse over the failed command, it will
prompt with the failure reason. In this case, the indication is that the current installed
version is already higher than the attempted one.
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You may always stop, start, edit, resend, or delete any commands.
Note: The Resend command to failed devices is particularly useful and saves much
time.
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Ad-Hoc One-Time Session
Overview
The ad-hoc session was introduced in order to allow management of devices across
different accounts and domains. You may temporarily add a device for remote support
or remote control without enrolling the device to your account.
Note: The remote management session can be terminated at any time by the remote
user or by the admin.
User side: Starting an ad-hoc session and obtaining a session ID
Open the NDMS agent and select “Start Ad-Hoc session” on the menu.
Send the session ID number to your admin.
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Admin side: Adding a remote device using an ad-hoc session ID
Open the Ad-hoc
menu
Initiate remote ad-hoc session.
Enter the session ID code as given to you by the user and click “Start.”
Once the session starts, the user device will be visible in your list just like any other
device. You may apply any command, install apps, remote control the device, and so
on.
To end the session, simply click the “Stop session” button on the device dashboard:
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Authentication Token
For security reasons, a first handshake between a device and the NDMS server will
create a unique authentication token. This token is stored on the server and the device.
Missing authentication token
When a device loses the authentication token, it will fail to register with the server. This
is usually a result of an uninstall and new installation, factory reset, data wipe, or any of
the app data is cleared.
When you enroll the device again, you will see the following message on the wizard
summary screen when you click finish:
When clicking on the notification for more information, you will see a detailed note
.
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Reset authentication token
Navigate to the specific device control panel on the domain it was originally enrolled to
and select “Reset Auth Token” under the “Manage” tab.
When done, retry finishing the enrollment process and it should succeed.
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Adding a New User
Overview
In order to delegate rights to different users/managers, you may create new users with
different privileges, roles, interface languages, and group rights.
Note: This user is an NDMS console user and has no relations to the local device user.
Adding a new user
Open the Users
menu
Click the “+” button to add a new user.
Name
By default, any username will be added with your domain name as a suffix:
user@my_domain. This is also the proper name format when you log on.
Email
This will be used for alerts and messages to the user.
Password
Password must be at least eight characters with a combination of letters Aa-Zz,
numbers, and symbols.
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User type
There are several user types, each representing a different role:
Admin@my_domain
default users
The default mandatory user found in every account; has
all rights
Admin rights
Rights for all functions
User rights
Rights for all functions but user management
Observer rights
Rights to view device locations
Teacher rights
Can use the Teacher mode functionality
Tag
By setting tags to users, the users are then able to see only devices with corresponding
tags. The devices must contain all the tags in order for the user to be able to see them.
For example:
If a user is not tagged at all, all devices enrolled are visible.
If the user is tagged with 1234, only devices containing the 1234 tag will be visible.
If the user is tagged with 1234 and abcd, only devices containing both tags will be
visible.
Language
Sets the default console interface language for that user.
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Boxlight Customer Support
The Boxlight Customer Support team cannot actively assist in configuring the Network
Device Management System to your specific network and complement of devices.
However, they can assist with general questions, technical background, and general
information. Boxlight Customer Support can be reached at 877.696.4646 ext. 1 or
CustomerCare@boxlight.com.
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