Brother MFC-465CN User guide

Brother MFC-465CN User guide
Multi-Protocol On-board Ethernet Multi-function Print Server
NETWORK
USER’S GUIDE
Please read this manual thoroughly before using this machine on
your network. You can print or view this manual from the
CD-ROM at any time, please keep the CD-ROM in a convenient
place for quick and easy reference at all times.
The Brother Solutions Center (http://solutions.brother.com) is
your one stop resource for all your printing needs. Download the
latest drivers and utilities for your machine, read FAQs and
troubleshooting tips or learn about special printing solutions.
Version 0
Definitions of warnings, cautions, and notes
We use the following icon throughout this User’s Guide:
Notes tell you how you should respond to a situation that may arise or give tips
about how the operation works with other features.
Trademarks
Brother and the Brother logo are registered trademarks and BRAdmin Professional is a trademark of Brother
Industries, Ltd.
UNIX is a registered trademark of The Open Group.
Apple and Macintosh are registered trademarks of Apple Inc.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States
and / or other countries.
Firefox is a registered trademark of the Mozilla Foundation.
All other terms, brand and product names mentioned in this User’s Guide are registered trademarks or
trademarks of their respective companies.
Copyright and License
Part of the software embedded in this product is gSOAP software.
Portions created by gSOAP are Copyright (C) 2001–2004 Robert A. van Engelen, Genivia inc.
All Rights Reserved.
THE SOFTWARE IN THIS PRODUCT WAS IN PART PROVIDED BY GENIVIA INC AND ANY EXPRESS
OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT
SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,
OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANYWAY OUT
OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
i
Compilation and publication notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the
latest product’s descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without notice.
Brother reserves the right to make changes without notice in the specifications and materials contained
herein and shall not be responsible for any damages (including consequential) caused by reliance on the
materials presented, including but not limited to typographical and other errors relating to the publication.
©2007 Brother Industries Ltd.
IMPORTANT NOTE
„ Windows® XP in this document represents Windows® XP Professional, Windows® XP Professional x64
Edition and Windows® XP Home Edition.
ii
Brother numbers
IMPORTANT
For technical and operational assistance, you must call the country where you purchased the machine.
Calls must be made from within that country.
For Customer Service
In USA
1-800-284-4329
In Canada
1-877-BROTHER
In Europe
Visit http://www.brother.com for contact information on your local Brother office.
„ Service center locator (USA)
For the location of a Brother authorized service center, call 1-800-284-4357.
„ Service center locations (Canada)
For the location of a Brother authorized service center, call 1-877-BROTHER.
If you have any comments or suggestions, please write to us at:
In USA
Customer Support
Brother International Corporation
100 Somerset Corporate Boulevard
Bridgewater NJ 08807-0911
In Canada
Brother International Corporation (Canada), Ltd.
- Marketing Dept.
1, rue Hôtel de Ville
Dollard-des-Ormeaux, PQ, Canada H9B 3H6
In Europe
European Product & Service Support
1 Tame Street
Audenshaw
Manchester, M34 5JE, UK
Internet address
Brother Global Web Site: http://www.brother.com
For Frequently Asked Questions (FAQs), Product Support, Driver Updates and Utilities:
http://www.brother.com
(In USA Only) For Brother Accessories & Supplies: http://www.brothermall.com
iii
Brother fax-back system (USA)
Brother has set up an easy-to-use fax-back system so you can get instant answers to common technical
questions and information about all our products. This is available 24 hours a day, seven days a week. You
can use the system to send the information to any fax machine.
Call the number below and follow the recorded instructions to receive a fax about how to use the system and
an Index of the subjects you can get information about.
In USA only
1-800-521-2846
iv
Table of Contents
1
Introduction
1
Overview....................................................................................................................................................1
Network function features ..........................................................................................................................2
Network printing...................................................................................................................................2
Network scanning ................................................................................................................................2
Network PC-FAX (Not available for DCP models)...............................................................................2
Network PhotoCapture Center™.........................................................................................................2
Management utilities............................................................................................................................2
Types of Network Connections..................................................................................................................4
Network Connection Example .............................................................................................................4
Protocols....................................................................................................................................................6
TCP/IP protocols and functions ...........................................................................................................6
2
Configuring your network printer
8
Overview....................................................................................................................................................8
IP addresses, subnet masks and gateways ..............................................................................................8
IP address ...........................................................................................................................................8
Subnet mask........................................................................................................................................9
Gateway (and router)...........................................................................................................................9
Setting up the IP address and subnet mask ............................................................................................10
Using the BRAdmin Light utility to configure your machine for the network printer...........................10
Using the control panel to configure your machine for a network......................................................12
Using other methods to configure your machine for a network .........................................................12
Changing the print server settings ...........................................................................................................13
Using the BRAdmin Light utility to change the print server settings ..................................................13
Using the control panel to change the print server settings...............................................................13
Using the Remote Setup to change the print server settings
(Not available for DCP models) ............................................................................................................14
Remote Setup for Windows® .............................................................................................................14
Remote Setup for Macintosh® ...........................................................................................................14
3
Control panel setup
15
LAN menu................................................................................................................................................15
TCP/IP ...............................................................................................................................................15
Setup Misc.........................................................................................................................................23
Printing the Network Configuration List ...................................................................................................24
Restoring the network settings to factory default.....................................................................................25
4
Driver Deployment Wizard (Windows® only)
26
Overview..................................................................................................................................................26
Connection methods................................................................................................................................26
Peer-to-Peer ......................................................................................................................................26
Network Shared Printer .....................................................................................................................27
How to install the Driver Deployment Wizard software............................................................................28
Using the Driver Deployment Wizard software ........................................................................................29
v
5
Network printing from Windows® basic TCP/IP Peer-to-Peer printing
31
Overview..................................................................................................................................................31
For Windows® 2000/XP and Windows Vista™ users..............................................................................31
Configuring the standard TCP/IP port ...............................................................................................31
Other sources of information ...................................................................................................................32
6
Network printing from a Macintosh®
33
Overview..................................................................................................................................................33
How to select the print server (TCP/IP) .............................................................................................33
Changing the print server settings ...........................................................................................................35
Changing the configuration using the Remote Setup
(Not available for DCP models) .....................................................................................................35
Using the BRAdmin Light utility to change the print server settings ..................................................35
Other sources of information ...................................................................................................................35
7
Troubleshooting
36
Overview..................................................................................................................................................36
General problems ....................................................................................................................................36
Network print software installation problems ...........................................................................................37
Printing problems.....................................................................................................................................39
Scanning and PC Fax problems ..............................................................................................................40
A
Appendix A
42
Using services .........................................................................................................................................42
Other ways to set the IP address (for advanced users and administrators) ............................................42
Using DHCP to configure the IP address ..........................................................................................42
Using BOOTP to configure the IP address........................................................................................42
Using RARP to configure the IP address ..........................................................................................43
Using APIPA to configure the IP address..........................................................................................44
Using ARP to configure the IP address .............................................................................................44
Using the TELNET console to configure the IP address ...................................................................45
Installation when using a Network Print Queue or Share (printer driver only) .........................................46
Installation when using Web Services
(For Windows Vista™ users) ................................................................................................................47
B
Appendix B
48
Print server specifications........................................................................................................................48
Ethernet wired network......................................................................................................................48
Function table and default factory settings ..............................................................................................50
C
Index
51
vi
1
Introduction
1
1
Overview
1
The Brother machine can be shared on a 10/100 MB wired Ethernet network using the internal network print
server. The print server supports various functions and methods of connection depending on the operating
system you are running on a network supporting TCP/IP. These functions include printing, scanning, PC-FAX
send, PC-FAX receive, PhotoCapture Center™, Remote Setup and Status Monitor. The following chart
shows what network features and connections are supported by each operating system.
Operating Systems
Windows® 2000
Windows® XP
Windows® XP
Professional x64
Edition Windows
Vista™
Mac OS® X 10.2.4 or
greater
10/100BASE-TX Wired Ethernet
(TCP/IP)
r
r
Printing
r
r
BRAdmin Light
r
r
BRAdmin Professional 1
r
Web BRAdmin 1
r
Scanning
r
r
PC Fax Send 2
r
r
PC Pax Receive 2
r
PhotoCapture Center™
r
r
Setup 2
r
r
Status Monitor
r
r
Driver Deployment Wizard
r
Remote
1
BRAdmin Professional and Web Admin are available as a download from http://solutions.brother.com.
2
Not available for DCP models.
To use the Brother machine through a network, you need to configure the print server, and set up the
computers you use.
1
Introduction
Network function features
1
1
Your Brother machine has the following basic network functions.
Network printing
1
The print server provides printing services for Windows® 2000/XP/XP Professional x64 Edition and Windows
Vista™ supporting the TCP/IP protocols and Macintosh® supporting TCP/IP (Mac OS® X 10.2.4 or greater).
Network scanning
1
You can scan documents over the network to your computer (See Network Scanning in the Software User’s
Guide).
Network PC-FAX (Not available for DCP models)
1
You can directly send a PC file as a PC-FAX over your network (See Brother PC-FAX Software for Windows®
and Sending a Fax for Macintosh® in the Software User’s Guide for a complete description). Windows® users
can also PC-FAX receive (See PC-FAX receiving in the Software User’s Guide).
Network PhotoCapture Center™
1
You can view, retrieve and save data from USB flash memory drive or a media card inserted into the Brother
machine.The software is automatically installed when you select network connection during the software
installation. For Windows®, choose PhotoCapture tab of the ControlCenter3. For more information, see
ControlCenter3 in the Software User’s Guide. For Macintosh®, launch any web browser in which FTP is
available and enter FTP://xxx.xxx.xxx.xxx (where xxx.xxx.xxx.xxx is the IP address of your Brother machine).
Management utilities
1
BRAdmin Light
1
BRAdmin Light is a utility for initial setup of the Brother network connected devices. This utility can search for
Brother product on your network, view the status and configure basic network settings, such as IP address
from a computer running Windows® systems and Mac OS® X 10.2.4 or greater. For installing BRAdmin Light
on Windows®, please see the Quick Setup Guide we provided with the machine. For Macintosh® users,
BRAdmin Light will be installed automatically when you install the printer driver. If you have already installed
the printer driver, you don’t have to install it again.
For more information on BRAdmin Light, visit us at http://solutions.brother.com.
2
Introduction
BRAdmin Professional (for Windows®)
1
1
BRAdmin Professional is a utility for more advanced management of network connected Brother devices.
This utility can search for Brother products on your network, view the status and configure the network
settings from a computer running Windows® system. BRAdmin Professional has additional features from
BRAdmin Light.
For more information and downloading, visit us at http://solutions.brother.com.
Web BRAdmin (for Windows®)
1
Web BRAdmin is a utility for managing network connected Brother devices on your LAN and WAN. This utility
can search for Brother product on your network, view its status and configure the network settings. Unlike
BRAdmin Professional, which is designed for Windows® only, the Web BRAdmin server utility can be
accessed from any client PC with a web browser that supports JRE (Java Runtime Environment). By installing
the Web BRAdmin server utility on a PC running IIS 1, administrators with a web browser can connect to the
Web BRAdmin server, which then communicates with the device itself.
For more information and downloading, visit us at http://solutions.brother.com.
1
Internet Information Server 4.0 or Internet Information Service 5.0/5.1/6.0/7.0
Remote Setup (Not available for DCP models)
1
The Remote Setup software allows you to configure network settings from a Windows® or Macintosh® (Mac
OS® X 10.2.4 or greater). (See Remote Setup in the Software User’s Guide).
Note
We recommend Microsoft Internet Explorer 6.0® (or higher) or Firefox® 1.0 (or higher) for Windows® and
Safari™ 1.0 for Macintosh®. Please also make sure that JavaScript and Cookies are always enabled in
whichever browser you use. We recommend you upgrade to Safari™ 1.2 or higher to enable JavaScript.
If a different web browser is used, make sure it is compatible with HTTP 1.0 and HTTP 1.1.
3
Introduction
Types of Network Connections
1
1
Network Connection Example
1
Peer-to-Peer printing using TCP/IP
1
In a Peer-to-Peer environment, each computer directly sends and receives data to each device. There is no
central server controlling file access or printer sharing.
Windows®
Windows®
Windows®
2
1
TCP/IP
TCP/IP
1 Switch or Router
2 Network printer (your machine)
„ In a smaller network of 2 or 3 computers, we recommend the Peer-to-Peer printing method as it is easier
to configure than the Network Shared Printing method described on the following page. See Network
Shared Printing on page 5.
„ Each computer must use the TCP/IP Protocol.
„ The Brother machine needs an appropriate IP address configuration.
„ If you are using a router, the Gateway address must be configured on the computers and the Brother
machine.
4
Introduction
Network Shared Printing
1
In a Network Shared environment, each computer sends data via a centrally controlled computer. This type
of computer is often called a “Server” or a “Print Server”. Its job is to control the printing of all print jobs.
Windows®
Windows®
1
Windows®
TCP/IP
Windows®
2
3
4
1 Network Shared
2 Also known as “Server” or “Print Server”
3 TCP/IP or USB
4 Network printer (your machine)
„ In a larger network, we recommend a Network Shared printing environment.
„ The “Server” or the “Print Server” must use the TCP/IP Print Protocol.
„ The Brother machine needs an appropriate IP address configuration unless the machine is shared via the
USB port of the server.
5
1
Introduction
Protocols
1
1
TCP/IP protocols and functions
1
Protocols are the standardized sets of rules for transmitting data on a network. Protocols allow users to gain
access to network connected resources. The print server used on this Brother product supports the TCP/IP
(Transmission Control Protocol/Internet Protocol) protocols. TCP/IP is the most popular set of protocols used
for communication such as Internet and E-mail. This protocol can be used in almost all operating systems
such as Windows®, Macintosh® and Linux. The following TCP/IP protocols are available on this Brother
product.
DHCP/BOOTP/RARP
1
By using the DHCP/BOOTP/RARP protocols, the IP address can be automatically configured.
Note
To use the DHCP/BOOTP/RARP protocols, please contact your network administrator.
APIPA
1
If you do not assign an IP address manually (using the control panel of the machine or the BRAdmin software)
or automatically (using a DHCP/BOOTP/RARP server), the Automatic Private IP Addressing (APIPA)
protocol will automatically assign an IP address from the range 169.254.1.0 to 169.254.254.255.
DNS client
1
The Brother print server supports the Domain Name Service (DNS) client function. This function allows the
print server to communicate with other devices by using its DNS name.
LPR/LPD
1
Commonly used printing protocols on a TCP/IP network.
Port9100
1
Another commonly used printing protocol on a TCP/IP network.
mDNS
1
mDNS allows the Brother print server to automatically configure itself to work in a Mac OS® X Simple Network
Configured system. (Mac OS® X 10.2.4 or greater).
TELNET
1
The Brother print server supports TELNET server for command line configuration.
SNMP
1
The Simple Network Management Protocol (SNMP) is used to manage network devices including computers,
routers and Brother network ready machines.
6
Introduction
LLTD
1
1
The Link Layer Topology Discovery protocol (LLTD) lets you locate the Brother machine easily on the
Windows Vista™ Network Map. Your Brother machine will be shown with a distinctive icon and the node
name. The default setting for this protocol is Off.
You can activate LLTD using the BRAdmin Professional utility software. Visit the download page for your
model at http://solutions.brother.com to download BRAdmin Professional.
Web Services
1
The Web Services protocol enables Windows Vista™ users to install the Brother printer driver by rightclicking the machine icon from the Start / Network selection. (See Installation when using Web Services (For
Windows Vista™ users) on page 47). The Web Services also lets you check the current status of the
machine from your computer.
7
2
Configuring your network printer
2
Overview
2
2
Before you can use your Brother machine on your network, you need to install the Brother software and also
configure the appropriate TCP/IP network settings on the machine itself. To do this, we recommend that you
use the automatic installer on the Brother CD-ROM as this will guide you through the software and network
installation.
If you do not wish to use the automatic installer, or you do not understand some of the terms used by the
automatic installer, refer to the remainder of this chapter for more information.
Note
If you do not wish to, or are unable to use the automatic installer or any of Brother’s software tools, you
can also use the machine’s control panel to change network settings. For more information, see Control
panel setup on page 15.
IP addresses, subnet masks and gateways
2
To use the machine in a networked TCP/IP environment, you need to configure its IP address and subnet
mask. The IP address you assign to the print server must be on the same logical network as your host
computers. If it is not, you must properly configure the subnet mask and the gateway address.
IP address
2
An IP address is a series of numbers that identifies each device connected to a network. An IP address
consists of four numbers separated by dots. Each number is between 0 and 255.
„ Example: In a small network, you would normally change the final number.
192.168.1.1, 192.168.1.2, 192.168.1.3
If you have a DHCP/BOOTP/RARP server in your network (typically a UNIX®/Linux, Windows® 2000/XP or
Windows Vista™ network) the print server will automatically obtain its IP address from that server.
Note
On smaller networks, the DHCP server may be the Router.
For more information on DHCP, BOOTP and RARP, see Using DHCP to configure the IP
address on page 42, Using BOOTP to configure the IP address on page 42 and Using RARP to configure the
IP address on page 43.
If you do not have a DHCP/BOOTP/RARP server, the Automatic Private IP Addressing (APIPA) protocol will
automatically assign an IP address from the range 169.254.1.0 to 169.254.254.255. For more
information on APIPA, see Using APIPA to configure the IP address on page 44.
If the APIPA protocol is disabled, the default IP address of a Brother print server is 192.0.0.192. However,
you can easily change this IP address number to match with the IP address details of your network. For
information on how to change the IP address, see Setting up the IP address and subnet mask on page 10.
8
Configuring your network printer
Subnet mask
2
Subnet masks restrict network communication.
„ Example: Computer1 can talk to Computer2
2
• Computer1
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
• Computer2
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Note
0 denotes that there is no limit to communication at this part of the address.
In the above example, we can communicate with anything that has an IP address that begins with
192.168.1.X.
Gateway (and router)
2
A gateway is a network point that acts as an entrance to another network and sends data transmitted via the
network to an exact destination. The router knows where to direct data that arrives at the gateway. If a
destination is located at an external network, the router transmits data to the external network. If your network
communicates with other networks, you may need to configure the Gateway IP address. If you do not know
the Gateway IP address then contact your Network Administrator.
9
Configuring your network printer
Setting up the IP address and subnet mask
2
Using the BRAdmin Light utility to configure your machine for the network
printer
2
2
BRAdmin Light
2
The BRAdmin Light utility is designed for initial setup of the Brother network connected devices. It also can
search for Brother products in a TCP/IP environment, view the status and configure basic network settings,
such as IP address. The BRAdmin Light utility is available for Windows® 2000/XP, Windows Vista™ and Mac
OS® X 10.2.4 or greater.
How to configure your machine using the BRAdmin Light utility
2
Note
• Please use the BRAdmin Light utility version that was supplied on the CD-ROM of your Brother product.
You can also download the latest Brother BRAdmin Light utility version from http://solutions.brother.com.
• If you require more advanced printer management, use the latest Brother BRAdmin Professional utility that
is available as a download from http://solutions.brother.com. This utility is only available for Windows®
users.
• If you are using personal Firewall software, disable it. Once you are sure that you can print, re-start your
personal Firewall software.
• Node Name: Node Name appears in current BRAdmin Light. The default Node Name of the network card
in the machine is “BRNxxxxxxxxxxxx” (“xxxxxxxxxxxx” is your machine’s Ethernet address.) 1.
• By default, no password is required. To set a password, double click the device you want to set a
password. Click Control tab, and then click Change Password. Enter the new password.
1
a
For DCP560CN, the default Node Name is “BRN_xxxxxx” (“xxxxxx” is the last six digits of Ethernet address.).
Start the BRAdmin Light utility.
„ For Windows® 2000/XP and Windows Vista™
Click Start / All Programs 1 / Brother / BRAdmin Light / BRAdmin Light.
1
Programs for Windows® 2000 users
„ For Mac OS® X 10.2.4 or greater users
Double-click Macintosh HD (Startup Disk) / Library / Printers / Brother / Utilities /
BRAdmin Light.jar file.
b
BRAdmin Light will search for new devices automatically.
10
Configuring your network printer
c
Double-click the unconfigured device.
Windows®
2
Macintosh®
Note
• If the print server is set to its factory default settings without using a DHCP/BOOTP/RARP server, the
device will appear as Unconfigured in the BRAdmin Light utility screen.
• You can find the Node Name and Ethernet address by printing the Network Configuration List. See Printing
the Network Configuration List on page 24 for information on how to print the Network Configuration List
on your print server.
11
Configuring your network printer
d
Choose Static from Boot Method. Enter the IP address, Subnet Mask and Gateway (if needed) of
your print server.
Windows®
2
Macintosh®
e
f
Click OK.
With the correctly programmed IP address, you will see the Brother print server in the device list.
Using the control panel to configure your machine for a network
2
You can configure your machine for a network using the control panel LAN menu. See Control panel
setup on page 15.
Using other methods to configure your machine for a network
2
You can configure your machine for a network using other methods. See Other ways to set the IP address
(for advanced users and administrators) on page 42.
12
Configuring your network printer
Changing the print server settings
2
Using the BRAdmin Light utility to change the print server settings
a
2
Start the BRAdmin Light utility.
„ For Windows® 2000/XP and Windows Vista™ users
Click Start / All Programs 1/ Brother / BRAdmin Light / BRAdmin Light.
1
Programs for Windows® 2000 users
„ For Mac OS® X 10.2.4 or greater users
Double-click Macintosh HD (Startup Disk) / Library / Printers / Brother / Utilities /
BRAdmin Light.jar file.
b
c
d
e
Select the print server which you want to change the settings.
Select Network Configuration from the Control menu.
Enter a password if you have set it.
You can now change the print server settings.
Note
If you want to change more advanced settings, use the BRAdmin Professional utility that is available as a
download from http://solutions.brother.com.
Using the control panel to change the print server settings
2
You can configure and change the print server settings using the control panel LAN menu. See Control panel
setup on page 15.
13
2
Configuring your network printer
Using the Remote Setup to change the print server settings
(Not available for DCP models)
2
2
Remote Setup for Windows®
2
The Remote Setup application allows you to configure network settings from a Windows® application. When
you access this application, the settings on your machine will be downloaded automatically to your PC and
displayed on your PC screen. If you change the settings, you can upload them directly to the machine.
a
Click the Start button, All Programs, Brother, MFC-XXXX LAN, then Remote Setup (where XXXX is
your model name).
b
c
d
Enter a password if you have set it.
Click TCP/IP (Wired) or Setup Misc.
You can now change the print server settings.
Remote Setup for Macintosh®
2
The Remote Setup application allows you to configure many MFC settings from a Macintosh® application.
When you access this application, the settings on your machine will be downloaded automatically to your
Macintosh® and displayed on your Macintosh® screen. If you change the settings, you can upload them
directly to the machine.
a
b
c
d
e
Double click the Macintosh HD icon on your desktop, Library, Printers, Brother, then Utilities.
Double click the Remote Setup icon.
Enter a password if you have set it.
Click TCP/IP (Wired) or Setup Misc.
You can now change the print server settings.
14
3
Control panel setup
3
LAN menu
3
Before using your Brother product in a network environment, you need to configure the correct TCP/IP
settings. For more information, see Configuring your network printer on page 8.
3
In this chapter, you will learn how to configure the network settings using the control panel, located on the
front of the machine.
The LAN menu selections of the control panel allow you to set up the Brother machine for your network
configuration. Press Menu, then press a or b to select LAN. Proceed to the menu selection you wish to
configure. See Function table and default factory settings on page 50.
Please note that the machine is supplied with the BRAdmin Light Windows® software and Remote Setup
applications for Windows® and Macintosh®, which also can be used to configure many aspects of the
network. See Using the Remote Setup to change the print server settings (Not available for DCP
models) on page 14 for wired connection.
TCP/IP
3
This menu has nine sections: BOOT Method, IP Address, Subnet Mask, Gateway, Node Name,
WINS Config, WINS Server, DNS Server and APIPA.
BOOT Method
3
This selection controls how the machine obtains the IP address for itself. The default setting is Auto.
Note
If you do not want your print server configured via DHCP, BOOTP or RARP, you must set the BOOT
Method to Static so that the print server has a static IP address. This will prevent the print server from
trying to obtain an IP address from any of these systems. To change the BOOT Method, use the machine’s
control panel, BRAdmin Light utility or Remote Setup.
a
b
Press Menu.
c
Press a or b to select TCP/IP.
Press OK.
d
Press a or b to select BOOT Method.
Press OK.
e
Press a or b to select Auto, Static, RARP, BOOTP or DHCP.
Press OK.
Press a or b to select LAN.
Press OK.
(For MFC-680CN) Press d or c to select Auto, Static, RARP, BOOTP or DHCP.
Press OK.
15
Control panel setup
f
Press Stop/Exit.
Auto mode
3
In this mode, the machine will scan the network for a DHCP server, if it can find one, and if the DHCP server
is configured to allocate an IP address to the machine, then the IP address supplied by the DHCP server will
be used. If no DHCP server is available, then the machine will scan for a BOOTP server. If a BOOTP server
is available, and it is configured correctly, the machine will take its IP address from the BOOTP server. If a
BOOTP server is not available, the machine will scan for a RARP server. If a RARP server also does not
answer, the IP Address is scanned through APIPA facility, see Using APIPA to configure the IP
address on page 44. After it is initially powered ON, it may take a few minutes for the machine to scan the
network for a server.
Static mode
3
3
In this mode the machine’s IP address must be manually assigned. Once entered the IP address is locked to
the assigned address.
RARP mode
3
The Brother print server IP address can be configured using the Reverse ARP (RARP) service on your host
computer. This is done by editing the /etc/ethers file (if this file does not exist, you can create it) with an entry
similar to the following:
(For DCP-560CN) 00:80:77:31:01:07 BRN_310107
(For other models) 00:80:77:31:01:07 BRN008077310107
Where the first entry is the Ethernet address of the print server and the second entry is the name of the print
server (the name must be the same as the one you put in the /etc/hosts file).
If the rarp daemon is not already running, start it (depending on the system the command can be rarpd, rarpd
-a, in.rarpd -a or something else; type man rarpd or refer to your system documentation for additional
information). To verify that the rarp daemon is running on a Berkeley UNIX® based system, type the following
command:
ps -ax | grep -v grep | grep rarpd
For AT&T UNIX® based systems, type:
ps -ef | grep -v grep | grep rarpd
The Brother print server will get the IP address from the rarp daemon when it is powered on.
BOOTP mode
3
BOOTP is an alternative to rarp that has the advantage of allowing configuration of the subnet mask and
gateway. In order to use BOOTP to configure the IP address make sure that BOOTP is installed and running
on your host computer (it should appear in the /etc/services file on your host as a real service; type man
bootpd or refer to your system documentation for information). BOOTP is usually started up via the
/etc/inetd.conf file, so you may need to enable it by removing the “#” in front of the bootp entry in that file. For
example, a typical bootp entry in the /etc/inetd.conf file would be:
#bootp dgram udp wait /usr/etc/bootpd bootpd -i
16
Control panel setup
Note
Depending on the system, this entry might be called “bootps” instead of “bootp”.
In order to enable BOOTP, simply use an editor to delete the “#” (if there is no “#”, then BOOTP is already
enabled). Then edit the BOOTP configuration file (usually /etc/bootptab) and enter the name, network type
(1 for Ethernet), Ethernet address and the IP address, subnet mask and gateway of the print server.
Unfortunately, the exact format for doing this is not standardized, so you will need to refer to your system
documentation to determine how to enter this information (many UNIX® systems also have template
examples in the bootptab file that you can use for reference). Some examples of typical /etc/bootptab entries
include:
3
(For DCP-560CN)
BRN_310107 1
00:80:77:31:01:07 192.189.207.3
and:
BRN_310107:ht=ethernet:ha=008077310107:\
ip=192.189.207.3:
(For other models)
BRN008077310107 1
00:80:77:31:01:07 192.189.207.3
and:
BRN008077310107:ht=ethernet:ha=008077310107:\
ip=192.189.207.3:
Certain BOOTP host software implementations will not respond to BOOTP requests if you have not included
a download filename in the configuration file; if this is the case, simply create a null file on the host and specify
the name of this file and its path in the configuration file.
As with rarp, the print server will load its IP address from the BOOTP server when the printer is powered on.
DHCP mode
3
Dynamic Host Configuration Protocol (DHCP) is one of several automated mechanisms for IP address
allocation. If you have a DHCP server in your network (typically a UNIX®, Windows® 2000/XP or Windows
Vista™ network) the print server will automatically obtain its IP address from a DHCP server and register its
name with any RFC 1001 and 1002 compliant dynamic name services.
IP Address
3
This field displays the current IP address of the machine. If you have selected a BOOT Method of Static, enter
the IP address that you wish to assign to the machine (check with your network administrator for the IP
address to use). If you have selected a method other than Static, the machine will attempt to determine its IP
address using the DHCP or BOOTP protocols. The default IP address of your machine will probably be
incompatible with the IP address numbering scheme of your network. We recommend that you contact your
network administrator for an IP address for the network the unit will be connected on.
a
Press Menu.
17
Control panel setup
b
Press a or b to select LAN.
Press OK.
c
Press a or b to select TCP/IP.
Press OK.
d
Press a or b to select IP Address.
Press OK.
e
Press a or b to select Change.
Press OK.
3
(For MFC-680CN) Skip to step f.
f
Enter the IP address.
Press OK.
Note
For DCP models, press a or b repeatedly to enter the first three-digit number for the IP address. Press
c to enter the second three-digit number. Repeat this step until you have entered the fourth three-digit
number to complete the IP address. Press OK.
g
Press Stop/Exit.
Subnet Mask
3
This field displays the current subnet mask used by the machine. If you are not using DHCP or BOOTP to
obtain the subnet mask, enter the desired subnet mask. Check with your network administrator for the subnet
mask to use.
a
b
Press Menu.
c
Press a or b to select TCP/IP.
Press OK.
d
Press a or b to select Subnet Mask.
Press OK.
e
Press a or b to select Change.
Press OK.
Press a or b to select LAN.
Press OK.
(For MFC-680CN) Skip to step f.
f
Enter the Subnet Mask address.
Press OK.
18
Control panel setup
Note
For DCP models, press a or b repeatedly to enter the first three-digit number for the Subnet Mask. Press
c to enter the second three-digit number. Repeat this step until you have entered the fourth three-digit
number to complete the Subnet Mask. Press OK.
g
Press Stop/Exit.
3
Gateway
3
This field displays the current gateway or router address used by the machine. If you are not using DHCP or
BOOTP to obtain the gateway or router address, enter the address you wish to assign. If you do not have a
gateway or router, leave this field blank. Check with your network administrator if you are unsure.
a
b
Press Menu.
c
Press a or b to select TCP/IP.
Press OK.
d
Press a or b to select Gateway.
Press OK.
e
Press a or b to select Change.
Press OK.
Press a or b to select LAN.
Press OK.
(For MFC-680CN) Skip to step f.
f
Enter the Gateway address.
Press OK.
Note
For DCP models, press a or b repeatedly to enter the first three-digit number for the Gateway address.
Press c to enter the second three-digit number. Repeat this step until you have entered the fourth threedigit number to complete the Gateway address. Press OK.
g
Press Stop/Exit.
Node Name
3
You can register the machine name on the Network. This name is often referred to as a NetBIOS name; it will
be the name that is registered by the WINS server on your network. Brother recommends the name
BRNxxxxxxxxxxxx for a wired network 1 (where xxxxxxxxxxxx is your machine’s Ethernet address) (up to 15
characters).
1
For DCP-560CN, the default Node Name is BRN_xxxxxx (“xxxxxx” is the last six digits of Ethernet address).
a
Press Menu.
19
Control panel setup
b
Press a or b to select LAN.
Press OK.
c
Press a or b to select TCP/IP.
Press OK.
d
Press a or b to select Node Name.
Press OK.
e
Press a or b to select Change.
Press OK.
3
(For MFC-680CN) Skip to step f.
f
Enter the Node Name.
Press OK.
Note
DCP models cannot change the Node Name from the control panel menu.
g
Press Stop/Exit.
WINS Config
3
This selection controls how the machine obtains the IP address of the WINS server.
a
b
Press Menu.
c
Press a or b to select TCP/IP.
Press OK.
d
Press a or b to select WINS Config.
Press OK.
e
Press a or b to select Auto or Static.
Press OK.
Press a or b to select LAN.
Press OK.
(For MFC-680CN) Press d or c to select Auto or Static.
Press OK.
f
Press Stop/Exit.
Auto
3
Automatically uses a DHCP request to determine the IP addresses for the primary and secondary WINS
servers. You must set the BOOT Method to Auto or DHCP for this feature to work.
20
Control panel setup
Static
3
Uses a specified IP address for the primary and secondary WINS servers.
WINS Server
a
b
Press Menu.
c
Press a or b to select TCP/IP.
Press OK.
d
Press a or b to select WINS Server.
Press OK.
e
Press a or b to select Primary or Secondary.
Press OK.
f
Press a or b to select Change.
Press OK.
3
3
Pressa or b to select LAN.
Press OK.
(For MFC-680CN) Skip to step g.
g
Enter the WINS Server address.
Press OK.
Note
For DCP models, press a or b repeatedly to enter the first three-digit number for the WINS Server
address. Press c to enter the second three-digit number. Repeat this step until you have entered the fourth
three-digit number to complete the WINS Server address. Press OK.
h
Press Stop/Exit.
Primary WINS Server IP Address
3
This field specifies the IP address of the primary WINS (Windows® Internet Naming Service) server. If set to
a non-zero value, the machine will contact this server to register its name with the Windows® Internet Name
Service.
Secondary WINS Server IP Address
3
This field specifies the IP address of the secondary WINS server. It is used as a backup to the Primary WINS
server address. If the Primary server is unavailable, the machine still can register itself with a secondary
server. If set to a non-zero value, the machine will contact this server to register its name with the Windows®
Internet Name Service. If you have a primary WINS server, but no secondary WINS server, simply leave this
field blank.
21
Control panel setup
DNS Server
a
b
Press Menu.
c
Press a or b to select TCP/IP.
Press OK.
d
Press a or b to select DNS Server.
Press OK.
e
Press a or b to select Primary or Secondary.
Press OK.
f
Press a or b to select Change.
Press OK.
3
Press a or b to select LAN.
Press OK.
3
(For MFC-680CN) Skip to step g.
g
Enter the DNS Server address.
Press OK.
Note
For DCP models, press a or b repeatedly to enter the first three-digit number for the DNS Server address.
Press c to enter the second three-digit number. Repeat this step until you have entered the fourth threedigit number to complete the DNS Server address. Press OK.
h
Press Stop/Exit.
Primary DNS Server IP Address
3
This field specifies the IP address of the primary DNS (Domain Name Service) server.
Secondary DNS Server IP Address
3
This field specifies the IP address of the secondary DNS server. It is used as a backup to the Primary DNS
server address. If the Primary server is unavailable, the machine will contact the Secondary DNS server.
APIPA
3
The setting of On will cause the print server to automatically allocate a Link-Local IP address in the range
(169.254.1.0 - 169.254.254.255) when the print server cannot obtain an IP address through the BOOT
Method you have set (see BOOT Method on page 15). Selecting Off means the IP address doesn’t change,
when the print server cannot obtain an IP address through the BOOT Method you have set.
a
b
Press Menu.
Press a or b to select LAN.
Press OK.
22
Control panel setup
c
Press a or b to select TCP/IP.
Press OK.
d
Press a or b to select APIPA.
Press OK.
e
Press a or b to select On or Off.
Press OK.
3
(For MFC-680CN) Press d or c to select On or Off.
Press OK.
f
Press Stop/Exit.
Setup Misc.
3
Ethernet
3
Ethernet link mode. Auto allows the print server to operate in 100BaseTX full or half duplex, or in 10BaseT
full or half duplex mode by auto negotiation.
100BASE-TX Full Duplex (100B-FD) or Half Duplex (100B-HD) and 10BASE-T Full Duplex (10B-FD) or Half
Duplex (10B-HD) fix the print server link mode. This change is valid after the print server has been reset
(default is Auto).
Note
If you incorrectly set this value, you may not be able to communicate with your print server.
a
b
Press Menu.
c
Press a or b to select Setup Misc..
Press OK.
Press a or b to select LAN.
Press OK.
(For MFC-680CN) Skip to e
d
Press a or b to select Ethernet.
Press OK.
e
Press a or b to select Auto/100B-FD/100B-HD/10B-FD/10B-HD.
(For MFC-680CN) Press d or c to select Auto/100B-FD/100B-HD/10B-FD/10B-HD.
f
Press Stop/Exit.
23
Control panel setup
Printing the Network Configuration List
3
Note
Node Name: Node Name appears in the Network Configuration List. The default Node Name is
“BRNxxxxxxxxxxxx” 1 for a wired network (“xxxxxxxxxxxx” is your machine’s Ethernet address).
1
3
For DCP-560CN, the default Node Name is BRN_xxxxxx (“xxxxxx” is the last six digits of Ethernet address).
The Network Configuration List prints a report listing all the current network configuration including the
network print server settings.
a
b
Press Menu.
c
Press a or b to select Network Config.
Press OK.
d
(For US) Press Black Start or Color Start.
(For UK) Press Mono Start or Colour Start.
Press a or b to select Print Reports.
Press OK.
24
Control panel setup
Restoring the network settings to factory default
3
If you wish to reset the print server back to its default factory settings (resetting all information such as the
password and IP address information), please follow these steps:
Note
This function restores all wired network settings to the factory default.
a
b
Press Menu.
c
Press a or b to select Factory Reset.
Press OK.
d
e
Press 1 for Factory Reset.
3
Press a or b to select LAN.
Press OK.
Press 1 for Reboot.
Note
For DCP model, press + for Factory Reset and then press + for Reboot.
f
The machine will re-start. You can now reconnect the network cable and configure the network settings
to work with your network.
25
4
Driver Deployment Wizard
(Windows® only)
4
Overview
4
The Driver Deployment Wizard software can be used to ease the installation or even automate the installation
of a network connected printers.The Driver Deployment Wizard can also be used to create self running
executable files which when run on a remote PC, completely automate the installation of a printer driver. The
remote PC does not have to be connected to a network.
4
Connection methods
4
The Driver Deployment Wizard supports the two connection methods.
Peer-to-Peer
4
The device is connected to the network but each user prints directly to the printer WITHOUT printing through
a central queue.
1
Windows®
1
Windows®
1
Windows®
2
TCP/IP
1 Client Computer
2 Network Printer (your machine)
26
Driver Deployment Wizard (Windows® only)
Network Shared Printer
4
The device is connected to a network and a central print queue is used to manage all print jobs.
5
Windows®
5
Windows
Windows
®
4
4
®
TCP/IP
5
Windows
®
2
3
1
1 Network Shared
2 Print server
3 Printer (your machine)
4 TCP/IP or USB (where available)
5 Client Computer
27
Driver Deployment Wizard (Windows® only)
How to install the Driver Deployment Wizard software
a
b
c
4
Put the supplied CD-ROM into your CD-ROM drive. The opening screen will appear automatically.
Select your language. Then click Install Other Drivers or Utilities.
Select the Driver Deployment Wizard installation program.
Note
For Windows Vista™, when the User Account Control screen appears, click Continue.
d
e
f
4
Click Next in response to the Welcome message.
Read the license agreement carefully. Then follow the on-screen instructions.
Click Finish. Now the Driver Deployment Wizard software has been installed.
28
Driver Deployment Wizard (Windows® only)
Using the Driver Deployment Wizard software
a
b
c
d
4
When you run the Wizard for the first time you will see a welcome screen. Click Next.
Choose Printer, and then click Next.
Choose your connection type to the printer that you want to print to.
Choose the option you require, and follow the on-screen instructions.
If you choose Brother Peer-to-Peer Network Printer, the following screen is displayed.
4
„ Setting the IP Address
If the printer does not have an IP address, the Wizard will allow you to change the IP address by
selecting the printer from the list and by selecting the Configure IP option. A dialogue box then
appears which allows you to specify information such as the IP address, subnet mask and also the
gateway address.
e
Choose the printer you wish to install, and then click Next. If the driver you wish to use is not installed
on your computer, click Have Disk and then specify the path of the printer driver.
f
Click Next after you choose the correct driver.
29
Driver Deployment Wizard (Windows® only)
g
A summary screen will appear. Confirm the settings of the driver.
4
„ Creating an executable file
The Driver Deployment Wizard software can also be used to create self running .EXE files. These
self-running .EXE files can be saved to the network, copied to a CD-ROM, a floppy disc or even
E-mailed to another user. Once run, the driver and its settings are automatically installed without any
user intervention.
• Copy the Driver files to this PC and create an installation program for other users.
Select this option if you wish to install the driver onto your computer and also create a self-running
executable file for use with another computer using the same operating system as your own.
• Only Create an Installation Program for other users.
Select this option if the driver is already installed on your computer and you wish to create a
self-running executable file without again installing the driver on your own computer.
Note
If you work in a "queue" based network and you create an executable file for another user who does not
have access to the same printer queue that you define into the executable file, the driver when installed
on the remote computer will default to LPT1 printing.
h
Click Finish. The driver is automatically installed to your computer.
30
5
Network printing from Windows® basic
TCP/IP Peer-to-Peer printing
5
Overview
5
If you are a Windows® user and want to print using the TCP/IP protocol in a Peer-to-Peer environment, please
follow the instructions in this chapter. This chapter explains how to install the network software and the printer
driver which you will need to be able to print using your network printer.
Note
• You must configure the IP address on your machine before you proceed with this chapter. If you have not
configured the IP address, see Setting up the IP address and subnet mask on page 10 first.
5
• Verify the host computer and print server are either on the same subnet, or that the router is properly
configured to pass data between the two devices.
• If you are connecting to a Network Print Queue or Share (printing only), see Installation when using a
Network Print Queue or Share (printer driver only) on page 46 for installation details.
For Windows® 2000/XP and Windows Vista™ users
5
By default, Windows® 2000/XP and Windows Vista™ systems install the necessary print software to enable
you to print. This section describes the most commonly used configuration, Standard TCP/IP Port printing.
If you have already installed the printer driver, jump to Printer driver already installed on page 32.
Configuring the standard TCP/IP port
5
Printer driver not yet installed
a
b
Start the CD-ROM installation menu program according to the Quick Setup Guide.
c
d
e
f
g
Click Printer Driver (Only, for network).
5
Select the model name and your language (if necessary), and then click
Install Other Drivers or Utilities.
Click Next in response to the Welcome message. Follow the on-screen instructions.
Select Standard Installation and click Next.
Select Brother Peer-to-Peer Network Printer, and then click Next.
Follow the on-screen instruction, and then click OK.
Note
Contact your administrator if you are not sure about the location and name of the printer in the network.
h
Continue through the Wizard clicking Finish when complete.
31
Network printing from Windows® basic TCP/IP Peer-to-Peer printing
Printer driver already installed
5
If you have already installed the printer driver and wish to configure it for network printing, follow these steps:
a
For Windows Vista™:
Click the Start button, Control Panel, Hardware and Sound, and then Printers.
For Windows® XP:
Click the Start button and select Printers and Faxes windows.
For Windows® 2000.
Click the Start button and select Settings and then Printers.
b
c
d
Right click on the printer driver you wish to configure, and then select Properties.
e
f
g
h
5
Click the Ports tab and click Add Port.
Select the port that you wish to use. Typically this would be Standard TCP/IP Port. Then click the
New Port... button.
The Standard TCP/IP Port Wizard will start.
Enter the IP address of your network printer. Click Next.
Click Finish.
Close Printer Ports and Properties dialog box.
Other sources of information
5
See Configuring your network printer on page 8 to learn how to configure the IP address of the printer.
32
6
Network printing from a Macintosh®
6
Overview
6
This chapter explains how to print from Macintosh® on a Network using the Simple Network Configuration
capabilities on Mac OS® X 10.2.4 or greater.
For updated information on printing from a Macintosh®, visit the Brother Solutions Center at:
http://solutions.brother.com.
How to select the print server (TCP/IP)
a
b
c
d
e
6
Switch the machine ON.
6
From the Go menu, select Applications.
Open the Utilities folder.
Double click the Printer Setup Utility Icon. (Mac OS® X 10.2.x users, click the Print Center icon.)
Click Add.
(For Mac OS® X 10.2.4 to 10.3.x) Go to f.
(For Mac OS® X 10.4) Go to g.
33
Network printing from a Macintosh®
f
(For Mac OS®X 10.2.4 to 10.3.x) Make the following selection.
(Mac OS® X 10.2.4 - 10.3.x)
g
Select Brother MFC-XXXX (XXXX is your model name), and then click Add.
(Mac OS® X 10.4)
h
6
6
Click the printer, then click Make Default to set the printer as the default printer. The printer is now ready.
34
6
Network printing from a Macintosh®
Changing the print server settings
6
Changing the configuration using the Remote Setup
(Not available for DCP models)
6
From a Macintosh®, you can change the printer or print server parameters using the Remote Setup
application. See Using the Remote Setup to change the print server settings (Not available for DCP
models) on page 14.
Using the BRAdmin Light utility to change the print server settings
6
Brother BRAdmin Light utility is a Java application that is designed for Mac OS X 10.2.4 or greater
environment. BRAdmin Light allows you to change network settings on Brother network ready machine
6
Note
• Please use the BRAdmin Light utility that was supplied on the CD-ROM of your Brother product. You can
also download the latest version of the BRAdmin Light utility from http://solutions.brother.com.
• Node Name: Node Name appears in current BRAdmin Light. The default Node Name is
BRNxxxxxxxxxxxx 1 for a wired network (where xxxxxxxxxxxx is your machine’s Ethernet address).
1
For DCP560CN, the default Node Name is BRN_xxxxxx (where xxxxxx is the last digits of the Ethernet address).
a
Start the BRAdmin Light utility, by double clicking the Macintosh HD icon on your desk top and clicking
Library / Printers / Brother / Utilities. And then, double click the BRAdmin Light.jar file.
b
c
d
Select the print server which you want to change the settings.
Select Configure Print Server from the Control menu.
Enter a password if you have set it. You can now change the print server settings
Other sources of information
a
b
6
Visit http://solutions.brother.com for more information on network printing.
See Setting up the IP address and subnet mask on page 10 to learn how to configure the IP address of
the printer.
35
7
Troubleshooting
7
Overview
7
This chapter explains how to resolve typical network problems you may encounter when using the machine.
If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center
at: http://solutions.brother.com
This chapter is divided into the following sections:
„ General problems
„ Network print software installation problems
„ Printing problems
„ Scanning and PC-FAX problems
„ Protocol-specific troubleshooting
7
General problems
7
CD-ROM is inserted, but does not start automatically
7
If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.
In this case, execute setup.exe in the root directory of the CD-ROM.
How to reset the Brother print server to factory default
7
You can reset the print server back to its default factory settings (resetting all information such as the
password and IP address information). See Restoring the network settings to factory default on page 25.
My computer cannot find the machine/print server
My machine/print server does not appear in the window of Remote Setup, BRAdmin Light or
BRAdmin Professional
7
„ For Windows®
Firewall on your computer may be blocking the necessary network connection to the machine. In this case,
you will need to disable the Firewall on your computer and re-install the drivers.
Windows® XP SP2 users:
a
b
c
d
7
Click the Start button, Control Panel, Network and Internet Connections.
Double click Windows Firewall.
Click the General tab. Make sure that Off (not recommended) is selected.
Click OK.
36
Troubleshooting
Note
After the Brother software package is installed, enable again your Firewall.
Windows Vista™ users:
a
Click the Start button, Control Panel, Network and Internet, Windows Firewall and click
Change settings.
b
When the User Account Control screen appears, do the following.
7
„ Users who have administrator rights: Click Continue.
„ For users who do not have administrator rights: Enter the administrator password and click OK.
c
d
Click the General tab. Make sure that Off (not recommended) is selected.
Click OK.
Note
After the Brother software package is installed, enable again your Firewall.
7
„ For Macintosh®
Re-select your machine in the Device Selector application located in
Macintosh HD/Library/Printers/Brother/Utilities or from the model pull-down list of ControlCenter2.
Network print software installation problems
7
The Brother print server is not found during setup of the network print software installation or from
the printer driver of the Brother machine in Windows®.
The Brother print server is not found using the Simple Network Configuration capabilities of Mac OS®
X.
7
„ For a network with an Ethernet cable connection
Make sure you have completed the IP address setting of the Brother print server according to Chapter 2
of this User’s Guide before installing the network print software or printer driver.
Check the following:
a
b
Make sure that the machine is powered on, is on-line and ready to print.
c
Print the Network Configuration List and check if the settings such as IP address settings are correct for
your network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP
address is correctly loaded into the print server. And make sure that no other nodes on the network have
this IP address. For information on how to print the Network Configuration List, see Printing the Network
Configuration List on page 24.
Check to see if the LCD momentarily displays LAN Active after being connected to the network.
The LCD displays LAN Active: The print server is connected to the network.
The LCD does not display LAN Active: The print server is not connected to the network.
37
Troubleshooting
d
Verify that the print server is on your network as follows:
„ For Windows®
Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to two
minutes for the print server to load its IP address after setting the IP address).
„ For Mac OS® X 10.2.4 or greater
1
From the Go menu, select Applications.
2
Open the Utilities folder.
3
Double click the Terminal icon.
4
Try pinging the print server from the Terminal window:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to
two minutes for the print server to load its IP address after setting the IP address).
e
If you have tried a to d above and it does not work, then reset the print server back to the default factory
settings and try from the initial setup again. For information how to reset to the default factory settings,
see Restoring the network settings to factory default on page 25.
f
Check the following:
If the installation failed, the Firewall on your computer may be blocking the necessary network
connection to the machine. In this case, you will need to disable the Firewall on your computer and reinstall the drivers. For more information, see General problems on page 36. If you are using a personal
Firewall software, see the User’s Guide for your software or contact the software manufacturer.
38
7
Troubleshooting
Printing problems
7
Print job is not printed
7
Make sure the status and configuration of the print server. Check following:
a
b
Make sure that the machine is powered on, is on-line and ready to print.
c
Verify that the print server is on your network as follows:
Print the Network Configuration List of the machine and check if the settings such as IP address settings
are correct for your network. The problem may be the result of mismatched or duplicate IP address.
Verify that the IP address is correctly loaded into the print server. And make sure that no other nodes on
the network have this IP address.
„ For Windows®
1
2
Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to
two minutes for the print server to load its IP address after setting the IP address).
If a successful response is received, then proceed to Windows® Peer-to-Peer print (LPR)
troubleshooting. Otherwise, proceed to d.
„ For Mac OS® X 10.2.4 or greater
1
From the Go menu, select Applications.
2
Open the Utilities folder.
3
Double click the Terminal icon.
4
Try pinging the print server from the Terminal window:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to
two minutes for the print server to load its IP address after setting the IP address).
d
If you have tried a to c above and it does not work, then reset the print server back to the default factory
settings and try from the initial setup again. For information how to reset to the default factory settings,
see Restoring the network settings to factory default on page 25.
Error during printing
7
If you try to print while other users are printing large amounts of data (e.g. many pages or color pages with
high resolution), the printer is unable to accept your print job until the ongoing printing is finished. If the waiting
time of your print job exceeds a certain limit, a time out situation occurs, which causes the error message. In
such situations, execute the print job again after the other jobs are completed.
39
7
Troubleshooting
Scanning and PC Fax problems
7
The network scanning feature does not work in Windows®
The network PC Fax feature does not work in Windows®
7
Firewall settings on your PC may reject the necessary network connection for network printing, network
scanning and PC Fax. If you are using the Windows® Firewall and you installed MFL-Pro Suite from the
CD-ROM, the necessary Firewall settings have already been made. If you did not install from the CD-ROM
follow the instructions below to configure your Windows Firewall. If you are using any other personal Firewall
software, see the User’s Guide for your software or contact the software manufacturer.
UDP Port number information for Firewall configuration
1
7
UDP Port
Network Scanning
Network PC-Fax
Network Scanning and
Network PC-Fax 1
External Port number
54925
54926
137
Internal Port number
54925
54926
137
7
Add Port number 137 if you still have trouble with your network connection after you added port 54925 and 54926. Port number 137 also supports
printing, PhotoCapture Center™ and Remote Setup over the network.
Windows® XP SP2 users:
7
a
Click the Start button, Control Panel, Network and Internet Connection and then Windows Firewall.
Make sure that Windows Firewall on the General tab is set to On.
b
c
d
Click the Advanced tab and Settings... button.
e
f
Click the Add button.
Add port 54925 for network scanning by entering the information below:
1. In Description of service: Enter any description, for example, “Brother Scanner”.
2. In Name or IP address (for example 192.168.0.12)
or the computer hosting this service on your network: Enter “Localhost”.
3. In External Port Number for this service: Enter “54925”.
4. In Internal Port Number for this service: Enter “54925”.
5. Make sure UDP is selected.
6. Click OK.
Click the Add button.
Add port 54926 for Network PC-Fax by entering the information below:
1. In Description of service: Enter any description, for example, “Brother PC Fax”.
2. In Name or IP address (for example 192.168.0.12)
or the computer hosting this service on your network: Enter “Localhost”.
3. In External Port Number for this service: Enter “54926”.
4. In Internal Port Number for this service: Enter “54926”.
5. Make sure UDP is selected.
6. Click OK.
40
Troubleshooting
g
h
i
If you still have trouble with your network connection, click the Add button.
Add port 137 for both Network scanning and Network PC-Fax receiving by entering the information
below:
1. In Description of service: Enter any description, for example, “Brother PC Fax receiving”/.
2. In Name or IP address (for example 192.168.0.12)
or the computer hosting this service on your network: Enter “Localhost”.
3. In External Port Number for this service: Enter “137”.
4. In Internal Port Number for this service: Enter “137”.
5. Make sure UDP is selected.
6. Click OK.
Make sure that the new setting is added and is checked, and then click OK.
Windows Vista™ users:
a
Click the Start button, Control Panel, Network and Internet, Windows Firewall and click
Change settings.
b
When the User Account Control screen appears, do the following.
7
7
„ Users who have administrator rights: Click Continue.
„ For users who do not have administrator rights: Enter the administrator password and click OK.
c
d
e
f
g
h
i
j
Make sure that Windows Firewall on the General tab is set to On.
Click the Exceptions tab.
Click the Add port... button.
To add port 54925 for network scanning, enter the information below:
1. In Name: Enter any description, for example, “Brother Scanner”.
2. In Port number: Enter “54925”.
3. Make sure UDP is selected.
4. Click OK.
Click the Add port... button.
To add port 54926 for network PC Fax, enter the information below:
1. In Name: Enter any description, for example, “Brother PC Fax”.
2. In Port number: - Enter “54926”.
3. Make sure UDP is selected.
4. Click OK.
Make sure that the new setting is added and is checked, and then click Apply.
If you still have trouble with your network connection such as network scanning or printing, check
File and Printer Sharing box in the Exceptions tab and then click Apply.
41
A
Appendix A
A
Using services
A
A service is a resource that can be accessed by computers that wish to print to the Brother print server. The
Brother print server provides the following predefined services (do a SHOW SERVICE command in the
Brother print server remote console to see a list of available services): Enter HELP at the command prompt
for a list of supported commands.
Service (Example)
BINARY_P1
TCP/IP binary, NetBIOS service
TEXT_P1
BRNxxxxxxxxxxxx
Definition
TCP/IP text service (adds carriage return after each line feed)
1
TCP/IP binary
Where xxxxxxxxxxxx is your machine’s Ethernet address.
1
For DCP560CN, BRN_xxxxxx_P1 (where xxxxxx is the last six digits of the Ethernet address).
Other ways to set the IP address (for advanced users and
administrators)
A
A
For information on how to configure your machine for a network using the BRAdmin Light utility, see Setting
up the IP address and subnet mask on page 10.
Using DHCP to configure the IP address
A
The Dynamic Host Configuration Protocol (DHCP) is one of several automated mechanisms for IP address
allocation. If you have a DHCP server in your network, the print server will automatically obtain its IP address
from DHCP server and register its name with any RFC 1001 and 1002-compliant dynamic name services.
Note
If you do not want your print server configured via DHCP, BOOTP or RARP, you must set the BOOT
METHOD to static so that the print server has a static IP address. This will prevent the print server from
trying to obtain an IP address from any of these systems. To change the BOOT METHOD, use the
BRAdmin Light utility.
Using BOOTP to configure the IP address
A
BOOTP is an alternative to rarp that has the advantage of allowing configuration of the subnet mask and
gateway. In order to use BOOTP to configure the IP address make sure that BOOTP is installed and running
on your host computer (it should appear in the /etc/services file on your host as a real service; type man
bootpd or refer to your system documentation for information). BOOTP is usually started up via the
/etc/inetd.conf file, so you may need to enable it by removing the “#” in front of the bootp entry in that
file. For example, a typical bootp entry in the /etc/inetd.conf file would be:
#bootp dgram udp wait /usr/etc/bootpd bootpd -i
42
Appendix A
Depending on the system, this entry might be called “bootps” instead of “bootp”.
Note
In order to enable BOOTP, simply use an editor to delete the “#” (if there is no “#”, then BOOTP is already
enabled). Then edit the BOOTP configuration file (usually /etc/bootptab) and enter the name, network type
(1 for Ethernet), Ethernet address and the IP address, subnet mask and gateway of the print server.
Unfortunately, the exact format for doing this is not standardized, so you will need to refer to your system
documentation to determine how to enter this information (many UNIX® systems also have template
examples in the bootptab file that you can use for reference). Some examples of typical /etc/bootptab
entries include:
(For DCP-560CN)
BRN_310107 1
00:80:77:31:01:07 192.189.207.3
and:
BRN_310107:ht=ethernet:ha=008077310107:\
ip=192.189.207.3:
(For other models)
BRN008077310107 1
A
00:80:77:31:01:07 192.189.207.3
and:
BRN008077310107:ht=ethernet:ha=008077310107:\
ip=192.189.207.3:
Certain BOOTP host software implementations will not respond to BOOTP requests if you have not included
a download filename in the configuration file; if this is the case, simply create a null file on the host and specify
the name of this file and its path in the configuration file.
As with rarp, the print server will load its IP address from the BOOTP server when the printer is powered on.
Using RARP to configure the IP address
A
The Brother print server’s IP address can be configured using the Reverse ARP (RARP) facility on your host
computer. This is done by editing the /etc/ethers file (if this file does not exist, you can create it) with an
entry similar to the following:
(For DCP-560CN) 00:80:77:31:01:07 BRN_310107
(For other models) 00:80:77:31:01:07 BRN008077310107
Where the first entry is the Ethernet address of the print server and the second entry is the name of the print
server (the name must be the same as the one you put in the /etc/hosts file).
If the rarp daemon is not already running, start it (depending on the system the command can be rarpd,
rarpd -a, in.rarpd -a or something else; type man rarpd or refer to your system documentation for
additional information). To verify that the rarp daemon is running on a Berkeley UNIX® based system, type
the following command:
ps -ax | grep -v grep | grep rarpd
43
Appendix A
For AT&T UNIX®-based systems, type:
ps -ef | grep -v grep | grep rarpd
The Brother print server will get the IP address from the rarp daemon when the printer is powered on.
Using APIPA to configure the IP address
A
The Brother print server supports the Automatic Private IP Addressing (APIPA) protocol. With APIPA, DHCP
clients automatically configure an IP address and subnet mask when a DHCP server is not available. The
device chooses it's own IP address in the range 169.254.1.0 through to 169.254.254.255. The subnet mask
is automatically set to 255.255.0.0 and the gateway address is set to 0.0.0.0.
By default, the APIPA protocol is enabled. If you want to disable the APIPA protocol, you can disable it using
control panel of the machine. For more information, see APIPA on page 22.
If the APIPA protocol is disabled, the default IP address of a Brother print server is 192.0.0.192. However,
you can easily change this IP address number to match with the IP address details of your network.
Using ARP to configure the IP address
A
If you are unable to use the BRAdmin application and your network does not use a DHCP server, you can
also use the ARP command. The ARP command is available on Windows® systems that have TCP/IP
installed as well as UNIX® systems. To use arp enter the following command at the command prompt:
arp -s ipaddress ethernetaddress
Where ethernetaddress is the Ethernet address (MAC address) of the print server and ipaddress is the
IP address of the print server. For example:
„ Windows® systems
Windows® systems require the dash “-” character between each digit of the Ethernet address.
arp -s 192.168.1.2 00-80-77-31-01-07
„ UNIX®/Linux systems
Typically, UNIX® and Linux systems require the colon “:” character between each digit of the Ethernet
address.
arp -s 192.168.1.2 00:80:77:31:01:07
Note
You must be on the same Ethernet segment (that is, there cannot be a router between the print server and
operating system) to use the arp -s command.
If there is a router, you may use BOOTP or other methods described in this chapter to enter the IP
address.If your Administrator has configured the system to deliver IP addresses using BOOTP, DHCP or
RARP your Brother print server can receive an IP address from any one of these IP address allocation
systems. In which case, you will not need to use the ARP command. The ARP command only works once.
For security reasons, once you have successfully configured the IP address of a Brother print server using
the ARP command, you cannot use the ARP command again to change the address. The print server will
ignore any attempts to do this. If you wish to change the IP address again, use a web browser, TELNET
44
A
Appendix A
(using the SET IP ADDRESS command) or factory reset the print server (which will then allow you to use
the ARP command again).
To configure the print server and to verify the connection, enter the following command ping ipaddress
where ipaddress is the IP address of the print server. For example, ping 192.189.207.2.
Using the TELNET console to configure the IP address
A
You can also use the TELNET command to change the IP address.
TELNET is an effective method to change the machine’s IP address. But a valid IP address must already be
programmed into print server.
Type TELNET ipaddress at the command prompt of the system prompt, where ipaddress is the IP address of
the print server. When you are connected, push the Return or Enter key to get the “#” prompt. Enter a
password if you have set it.
You will be prompted for a user name. Enter anything in response to this prompt.
You will then get the Local> prompt. Type SET IP ADDRESS ipaddress, where ipaddress is the
desired IP address you wish to assign to the print server (check with your network administrator for the IP
address to use). For example:
A
Local> SET IP ADDRESS 192.168.1.3
You will now need to set the subnet mask by typing SET IP SUBNET subnet mask, where subnet mask
is the desired subnet mask you wish to assign to the print server (check with your network administrator for
the subnet mask to use). For example:
Local> SET IP SUBNET 255.255.255.0
If you do not have any subnets, use one of the following default subnet masks:
255.0.0.0 for class A networks
255.255.0.0 for class B networks
255.255.255.0 for class C networks
The leftmost group of digits in your IP address can identify the type of network you have. The value of this
group ranges from 1 through 127 for Class A networks (e.g., 13.27.7.1), 128 through 191 for Class B networks
(e.g.,128.10.1.30), and 192 through 255 for Class C networks (e.g., 192.168.1.4).
If you have a gateway (router), enter its address with the command SET IP ROUTER routeraddress,
where routeraddress is the desired IP address of the gateway you wish to assign to the print server. For
example:
Local> SET IP ROUTER 192.168.1.4
Type SET IP METHOD STATIC to set the method of IP access configuration to static.
To verify that you have entered the IP information correctly, type SHOW IP.
Type EXIT or Ctrl-D (i.e., hold down the control key and type “D”) to end the remote console session.
45
Appendix A
Installation when using a Network Print Queue or Share
(printer driver only)
A
Note
• You must configure the IP address on your machine before you proceed with this section. If you have not
configured the IP address, see Configuring your network printer on page 8 first.
• Verify the host computer and print server are either on the same subnet, or that the router is properly
configured to pass data between the two devices.
• Before installation, if you are using Personal Firewall software (e.g. the Internet Connection Firewall
available in Windows® XP), disable it. Once you are sure that you can print, re-start your Personal Firewall
software.
a
b
Start the CD-ROM installation menu program according to the Quick Setup Guide.
c
d
e
f
g
Click Printer Driver (Only).
Select the model name and your language (if necessary), and then click
Install Other Drivers or Utilities.
A
Click Next in response to the Welcome message. Follow the on-screen instructions.
Select Standard Installation and click Next.
Select Network Shared Printer, and then click Next.
Select your printer’s queue, and then click OK.
Note
Contact your administrator if you are not sure about the location and name of the printer in the network.
h
Click Finish.
46
Appendix A
Installation when using Web Services
(For Windows Vista™ users)
A
Note
• Not available for DCP-560CN.
• You must configure the IP address on your machine before you proceed with this section. If you have not
configured the IP address, see Configuring your network printer on page 8 first.
• Verify the host computer and print server are either on the same subnet, or that the router is properly
configured to pass data between the two devices.
a
b
Click Start, then choose Network.
The machine’s Web Services Name will be shown with the printer icon. Right click the machine you want
to install.
Note
The Web Services Name for the Brother machine is your model name and the Ethernet address of your
machine (e.g. Brother MFC-XXXX [XXXXXXXXXXXX]).
c
d
From the pull down menu, click Install.
When the User Account Control screen appears, do the following.
„ Users who have administrator rights: Click Continue.
„ For users who do not have administrator rights: Enter the administrator password and click OK.
e
f
g
h
i
Select Locate and install driver software.
Insert Brother CD-ROM.
Select Don’t search online and then Browse my computer for driver software on your computer.
Select your CD-ROM drive then select the driver, and then win2kxpvista folder.
Select your language and then click OK to begin installation.
47
A
B
Appendix B
B
Print server specifications
Ethernet wired network
B
B
Model name
NC-150h 1
Operating system
support
Windows® 2000/XP/XP Professional x64 Edition, Windows Vista™
Protocol support
TCP/IP
Network type
10/100BASE-TX Ethernet network
Network printing
Windows® 2000/XP/XP Professional x64 Edition, Windows Vista™
Mac OS® X 10.2.4 or greater
ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), NetBIOS Name
Resolution, WINS, DNS Resolver, LPR/LPD, Custom Raw
Port/Port9100, FTP Server, mDNS, TELNET, SNMP, TFTP,
LLTD 2, Web Services 2
Macintosh® printing (Mac OS® 10.2.4 or greater supporting TCP/IP)
Network PC-FAX
B
Windows® 2000/XP/XP Professional x64 Edition, Windows Vista™
Mac OS® 10.2.4 or greater (Send only)
Network scanning
Windows® 2000/XP/XP Professional x64 Edition, Windows Vista™
Mac OS® 10.2.4 or greater
Network
PhotoCapture
Center™
Windows® 2000/XP/XP Professional x64 Edition, Windows Vista™
Windows® Computer
requirements (for
drivers, BRAdmin
Light, Peer-to-Peer
software)
Processor
Minimum
Speed
Pentium® II or equivalent for Windows® 2000 Professional/XP
AMD Opteron™, AMD Athlon™64, Intel® Xeon™ with Intel®
EM64T, Intel® Pentium® 4 with Intel® EM64T for Windows® XP
Professional x64 Edition, 1GHz 32-bit (x86) or 64-bit (x64)
processor for Windows Vista™
Minimum RAM
64MB for Windows® 2000 Professional
128MB for Windows® XP
256MB for Windows® XP Professional x64 Edition
512MB for Windows Vista™
Mac OS® 10.2.4 or greater
Recommended 256MB for Windows® 2000 Professional
RAM
256MB for Windows® XP
512MB for Windows® XP Professional x64 Edition
1GB for Windows Vista™
48
Appendix B
Macintosh®
Computer
requirements
Computer
Ethernet ready Power Macintosh®
Processor
Minimum
Speed
All base models meet minimum requirements
Minimum RAM
128MB for Mac OS® X 10.2.4 or greater
Recommended 160MB for Mac OS® X 10.2.4 or greater
RAM
Management utilities
BRAdmin Light Windows® 2000/XP/XP Professional x64 Edition, Windows
Vista™
Mac OS® X 10.2.4 or greater
Web
BRAdmin 3
Windows® 2000 Professional / Server / Advanced Server,
Windows® XP Professional
Windows Vista™
1
NC-130h for DCP-560CN.
2
LLTD and Web Services are not available for DCP-560CN.
3
Web BRAdmin are available as a download from http://solutions.brother.com.
B
49
Appendix B
Function table and default factory settings
Level1
Level2
Level3
Options
LAN
TCP/IP
BOOT Method
Auto/Static/RARP/BOOTP/DHCP
IP Address
[000-255].[000-255].[000-255].[000-255] * 1
Subnet Mask
[000-255].[000-255].[000-255].[000-255]* 1
Gateway
[000-255].[000-255].[000-255].[000-255]
Node Name
BRNxxxxxxxxxxxxx= (your machine’s Ethernet address) 2
B
(up to 15 characters)
WINS Config
Auto/Static
WINS Server
(Primary)
[000-255].[000-255].[000-255].[000-255]
(Secondary)
[000-255].[000-255].[000-255].[000-255]
DNS Server
(Primary)
[000-255].[000-255].[000-255].[000-255]
(Secondary)
B
[000-255].[000-255].[000-255].[000-255]
Setup Misc.
APIPA
On/Off
Ethernet
Auto/100B-FD/100B-HD/10B-FD/10B-HD
Factory
Reset
„ The factory settings are shown in bold.
1
On connection to the network, the machine will automatically set the IP address and Subnet Mask to value appropriate for your network.
2
For DCP560CN, the default Node Name is BRN_xxxxxx (where xxxxxx is the last six digits of the Ethernet address).
50
C
Index
A
APIPA ............................................................ 6, 22, 44
ARP ........................................................................... 44
B
BINARY_P1 .............................................................. 42
BOOTP .......................................................... 6, 16, 42
BRAdmin Light ........................................... 1, 2, 10, 13
BRAdmin Professional ............................................1, 3
BRNxxxxxxxxxxxx ..................................................... 42
Brother Solutions Center .....................................10, 35
Network Printing ........................................................ 31
Network Shared Printing ............................................. 5
Node Name ............................................................... 19
O
Operating systems ...................................................... 1
P
C
Peer-to-Peer ............................................................... 4
Ping .....................................................................38, 39
Port9100 ..................................................................... 6
Print server setting .................................................... 13
Protocol ....................................................................... 6
Control panel ............................................................. 13
R
D
RARP ............................................................. 6, 16, 43
Remote Setup .......................................................1, 14
Restoring the network settings .................................. 25
RFC 1001 .................................................................. 42
DHCP ............................................................. 6, 17, 42
DNS Client .................................................................. 6
DNS Server ............................................................... 22
Driver Deployment Wizard .......................................... 1
F
S
G
Service ...................................................................... 42
Simple Network Configuration .................................. 37
SNMP .......................................................................... 6
Specifications ............................................................ 48
Status Monitor ............................................................. 1
Subnet Mask .........................................................9, 18
Gateway .................................................................... 19
T
I
TCP/IP ..................................................................6, 15
TCP/IP Printing ......................................................... 31
TELNET ................................................................6, 45
TEXT_P1 .................................................................. 42
Trademarks .................................................................. i
Factory Default .......................................................... 25
Firewall ......................................................... 36, 38, 40
IP Address ............................................................8, 17
L
LLTD ........................................................................... 7
LPR/LPD ..................................................................... 6
M
Macintosh® Printing .................................................. 33
mDNS ......................................................................... 6
N
Network Configuration List ........................................ 24
W
Web BRAdmin ............................................................ 3
Web Services ........................................................7, 47
Windows Vista™ ....................................................... 31
Windows Vista™ Printing .......................................... 31
Windows® 2000 ........................................................ 31
Windows® 2000/XP Printing ..................................... 31
Windows® XP ........................................................... 31
WINS Config ............................................................. 20
WINS Server ............................................................. 21
51
C
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