AGA Rayburn Stratus Tru View Fires Owner's manual

AGA Rayburn Stratus Tru View  Fires Owner's manual
INSTALLATION AND OPERATION INSTRUCTIONS FOR
STRATUS 100-39 TRU
STRATUS 125-39 TRU
SAFETY INFORMATION
WARNING
If the information in these instructions are
not followed exactly, a fire or explosion
may result causing property damage,
personal injury or loss of life.
Do not store or use gasoline or other flammable vapors
and liquids in the vicinity of this or any other appliance.
INSTALLER: LEAVE THIS MANUAL WITH THE APPLIANCE.
CONSUMER: RETAIN THIS MANUAL FOR FUTURE REFERENCE.
TABLE OF CONTENTS
Please read and carefully follow all of the instruction found in this manual. Please pay special
attention to the safety instructions provided in this manual. The instructions included here will assure
that you have many years of dependable and enjoyable service from your Rayburn product.
IMPORTANT INSTRUCTIONS....................................................................................................................................3
UNPACKING AND TESTING APPLIANCE ...............................................................................................................5
LOCATING THE FIREPLACE .....................................................................................................................................5
STRATUS 100-39 TRU................................................................................................................................................. 6
STRATUS 125-39 TRU..................................................................................................................................................7
SAFETY DRILL SCREW AREA ..................................................................................................................................8
INSTALLATION........................................................................................................................................................... 9.
MEDIA OPTIONS .......................................................................................................................................................15
MEDIA OPERATION..................................................................................................................................................16
OPERATION................................................................................................................................................................17
REMOTE CONTROL OPERATION .......................................................................................................................... .18
CARE AND MAINTENANCE.....................................................................................................................................21
REPLACEMENT PARTS ............................................................................................................................................22
EXPLODED VIEW......................................................................................................................................................23
WIRING DIAGRAM ..................................................................................................................................................24
TROUBLE SHOOTING ..............................................................................................................................................25
SERVICE HISTORY....................................................................................................................................................26
WARRANTY ...............................................................................................................................................................27
2
IMPORTANT INSTRUCTIONS
1. Read all instructions before installing or using this heater.
2. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at
least 3 feet from the front of the heater; keep them away from sides and rear as well.
3. Always switch off the heater at the mains supply when not in use.
4. Do not operate the fireplace if it has a damaged cord or plug, after it has malfunctioned, or if the
unit has been dropped or damaged in anyway.
5. Never place the heater where it may fall into a bathtub or other water containers.
6. Do not run the cord under carpeting. Do not cover the cord with throw rugs, runners or anything
else. Arrange the cord away from traffic area where it could not be tripped over.
7. To disconnect the heater, turn the controls to "OFF" before disconnecting from the mains supply.
8. Do not insert or allow foreign objects to enter any ventilation or exhaust opening, as this may
cause an electric shock, fire or damage to the heater.
9. Ensure air intakes are free from obstruction, free from debris, fibres, pet hair, etc.
10. Do not use it in areas where gasoline, paint or flammable liquids are used or stored.
11. Use this heater only as described in this manual. Any other use not recommended by the
manufacturer may cause fire, electric shock or injury to persons.
12. Do not use an extension cord because the extension cord may overheat and cause a fire.
13. Always use properly grounded fused and polarized outlets.
14. Always use ground fault protection where it is required by electrical codes.
15. Always disconnect the power before performing any cleaning, maintenance or relocation of the
heater.
16. To prevent a possible fire, do not burn wood or other materials in this heater.
17. To prevent electric shock or fire, always use a certified electrician, should new circuits or
outlets be required.
18. When transporting or storing the heater, keep it in a dry place, free from excessive vibration.
19. This appliance should not be modified under any circumstances.
20. Packaging material should be kept away from children and be disposed of in a safe manner.
Plastic bags are not toys and should be kept away from children and infants.
21. Do not use this heater in small rooms when they are occupied by persons not capable of leaving
the room on their own, unless constant supervision is provided.
22. If the glass is damaged, do not use the heater in order to avoid a hazard.
23. Children of less than 3 years should be kept away from unless continuously supervised.
24. CAUTION Some parts of this product can become very hot and cause burns. Particular attention
has to be given where children and vulnerable people are present.
3
Cautions
·Always install the heater in accordance with this guide. If in doubt obtain
expert advice.
·Always make sure the electrical socket is accessible and located adjacent to,
but not above the heater.
Do’s
·Always disconnect the heater from the electrical supply before moving it, or
carrying out cleaning, maintenance.
·Always make sure the heater is firmly secured to prevent it from being tipped
over.
·Always use a fire guard when young children and infirm persons can come
into contact with the heater.
·Never leave children unsupervised in a room where the heater is ON and
unguarded.
·Never obstruct or cover the fan outlet or force items into heater openings.
·Never use aerosols or steam cleaners on or around the heater.
Don’ts
·Never route the mains supply cable under carpet etc.
·Never install the heater close to curtains or combustible materials.
·Never use the heater to dry clothes etc.
·Never sit or stand on the heater.
4
UNPACKING AND TESTING APPLIANCE
Carefully remove the appliance from the box.
Prior to installing the appliance, test to make sure the appliance operates properly by
plugging the power supply cord into a conveniently located 230V electrical socket.
Test all aspects of its operation (manual switches, remote and heater) to make sure all
components operate correctly.
As with most electronic devices, your new electric fireplace has been designed to operate at
temperatures between 5℃ and 35℃. During the cold winter months, allow the fireplace to
reach room temperature before turning it on.
NOTE:There maybe trace of odor during the first few minutes of initial use.This is
harmless, normal and will never occur again.
WARNING – ELECTRIC SHOCK HAZARD
WARNING: THIS APPLIANCE MUST BE EARTHED.
It is the customers responsibility to contact a qualified
DO NOT use an extension lead with this appliance.
electrical installer to make sure the electrical installation
The appliance is designed for the voltage stated on the
is adequate and in conformance with the regulations.
data plate.
Take special care when cutting holes in walls or floor.
Recommended but not mandatory to fit an individual
Electrical wires may be behind the wall or floor covering
Residual Current Device (RCD) to the cooker supply
and could cause an electrical shock if you touch them.
circuit.
Locate any electrical circuits that could be affected by the
Hand this Manual to the User for retention and instruct
installation of this product and disconnect power circuit.
in the safe operation of the appliance.
LOCATING THE FIREPLACE
Plan where to locate and frame the fireplace. This will save time and money later when you
install the fireplace. Before installation consider the following:
1. Where the fireplace is located must allow for wall and ceiling clearances.
2. Consider a location where the fireplace screen will not be exposed to direct sunlight from
windows or doors.
3. The appliance must be wired into a separate single phase power supply 230V~50Hz,
13amp fused spur. The fused spur/socket must be accessible at all times and must not
be placed behind the unit. The mains socket must be accessible to ensure the appliance
can be safely disconnected when required.
4. On built in units the connection must be made using a 13 amp switched fused spur, the
switch must be accessible at all times, to connect to a fused spur trim the power cord
provided.
5
STRATUS 100-39 TRU
Description
Voltage
Watts
NO HEATER
MOTOR HEATER
Appliance Width
Appliance Height
Appliance Depth
Gross Weight
Plug Location
Cord Length
Rough Wall Opening Size
KW
This appliance has been tested in
accordance with the EN 603351:2012 + A11:2014 + A13:2017,EN
60335-2-30:2009 + A11:2012, EN
62233:2008. If you need assistance
during installation, please contact
your local dealer.
Built-in Appliance
230V AC 50Hz
1900W Max
25W
19W
109.7 cm
67.7 cm
36.3 cm
55kg
Left side
180 cm
111.2 cm× 69 cm
1.9
NOTE: The complete installation
must be done in accordance with
current Standards and Local
Codes. The instructions in this
manual must be followed to
ensure safe operation of the
appliance. It should be noted
that the requirements and this
publication may be superseded
during the life of the stove.
6
STRATUS 125-39 TRU
Built-in Appliance
230V AC 50Hz
1900W Max
25W
19W
135.2 cm
67.7 cm
36.3 cm
56kg
Left side
180 cm
136.5 cm× 69 cm
1.9
NOTE: The complete installation
must be done in accordance with
current Standards and Local
Codes. The instructions in this
manual must be followed to
ensure safe operation of the
appliance. It should be noted
that the requirements and this
publication may be superseded
during the life of the stove.
398.4
126.8
676.8
Description
Voltage
Watts
NO HEATER
MOTOR HEATER
Appliance Width
Appliance Height
Appliance Depth
Gross Weight
Plug Location
Cord Length
Rough Wall Opening Size
KW
This appliance has been tested in
accordance with the EN 603351:2012 + A11:2014 + A13:2017,EN
60335-2-30:2009 + A11:2012, EN
62233:2008. If you need assistance
during installation, please contact
your local dealer.
160
1261
348
1351.6
363
7
SAFETY DRILL SCREW AREA
There is a safety drill screw area as show below.
Please make sure that the fix screws are in this area.
T h e m a n u a l c o n tro l p a d p o s itio n
Sa fe ty d rill s cre w a re a
(Da rk a re a )
8
INSTALLATION
The STRATUS TRU models are designed to be built-in and allow for the finishing material (drywall,
stone, tile, etc) to be built right down to the glass edge.
The rough wall opening size of the fireplace:
NOTE: Due to the many different materials used on different walls, it is highly recommended that
you consult your local builder before you install this appliance.
W(") D(")
STRATUS 100-39 TRU 111.2 37.5
STRATUS 125-39 TRU 136.5 37.5
2. Take off the fending bars and panels if you
want to view the fire from three angles.
H(")
69
69
fending panel
fending bar
3. Fix back the fending bar after the panel is
removed.
1. Product is fixed with fending bars and panels
on the left and right side.
4. Remove the framing plates from the fireplace
and fix them as the picture shows.
Note: After removing framing plates on the left
and right sides, screw back the screws.
9
framing plate
framing plate
5. Make an opening for the fireplace according
to requested measurement.
7. After checking that the fireplace operates
properly, cover the glass panels with protective
plastic bag and install plywood or drywall.
6. Insert the fireplace into the wall opening.
Drive the mounting screws into the frame plates
on the unit and the wall studs. To fix the bottom
of the fireplace and the wall studs with the
framing plates that you’ve removed from left
and right side of the fireplace at STEP 4. Plug in
and check if the fireplace works.
10
fending bar and panel.
8. Decorate the plywood or drywall with glazed
tile, wallpaper, etc.
3. After the fending panel is removed, screw
back the bar.
Installation for Front and Right Side
Viewing
1. To install the fireplace where the left side is
close to a wall, and you want to view the fire
from front and right side, take off the fending
panel on the right.
4. Remove the framing plates from the fireplace
and fix them as the picture shows.
Note: After removing framing plates on the left
and right sides, screw back the screws.
2. Unscrew 7 screws on the right side that fix
the fending bar and panel and then take off the
11
5. Make an opening for the fireplace according
to requested measurement.
7. After checking that the fireplace operates
properly, cover the glass panels with protective
plastic bag and install plywood or drywall.
6. Insert the fireplace into the wall opening.
Drive the mounting screws into the frame plates
on the unit and the wall studs. To fix the bottom
of the fireplace and the wall studs with the
framing plates that you’ve removed from left
and right side of the fireplace at STEP 4. Plug in
and check if the fireplace works.
8. Decorate the plywood or drywall with glazed
tile, wallpaper, etc.
12
Installation for Front and Left Side
Viewing
1. Install the fireplace where the right side is
close to a wall, and you want to view the fire
from front and left side, take off the fending
panel on the left.
4. Remove the framing plates from the fireplace
and fix them as the picture shows.
Note: After removing framing plates on the left
and right sides, screw back the screws.
2. Unscrew 7 screws on the right side that fix
the fending bar and panel and then take off the
fending bar and panel.
5. Make an opening for the fireplace according
to requested measurement.
3. After the fending panel is removed, screw
back the bar.
13
7. After checking that the fireplace operates
properly, cover the glass panels with protective
plastic bag and install plywood or drywall.
6. Insert the fireplace into the wall opening.
Drive the mounting screws into the frame plates
on the unit and the wall studs. To fix the bottom
of the fireplace and the wall studs with the
framing plates that you’ve removed from left
and right side of the fireplace at STEP 4. Plug in
and check if the fireplace works.
8. Decorate the plywood or drywall with glazed
tile, wallpaper, etc.
14
MEDIA OPTIONS
The STRATUS TRU series are shipped with 11-PIECE-LOG, AMBER GLASS and VERMICULITE.
1
2
3
1. Vermiculite
2. Amber glass
3. 11-piece log
15
Media Operation
1. Unscrew 2 screws and take off two brackets which
are fending the front glass panel.
Screws and brackets
4. Installing the fire glass media. Pour the fire
glass media into the tray as shown below.
Feel free to use any combination of fire glass
media that you find most appealing.
2. After the brackets are removed, the front glass panel
will fall down automatically.
3. Take off the front glass panel and put it in safe place.
5.Put back the front glass and screw back the
bracket.
16
OPERATION
The fireplace can be operated either by the switches located on the left bottom of the fireplace
unit or by supplied remote control.
Plug the fireplace into a13 Amp wall socket.
MANUAL OPERATION
1、Press key
. Press for the first time, heater work at 1900W, indicator
Press for the second time, heater work at 950W,indicator
lights red.
lights blue. Press for the
third time, the heating element turns off, indicator
extinguishes.
Note: after the heating elements are turned on manually, the heating elements work but
are not controlled by the temperature sensor.
2、Press key
. Press for the first time and the charcoal and flame is in the highest
brightness. Press for the second time, the charcoal and flame is in medium brightness.
Press for the third time, the charcoal and flame is in low brightness. Press for the fourth time,
The charcoal and flame goes out. If you press again, it returns to the start of the cycle, i.e.
highest brightness.
17
REMOTE CONTROL OPERATION
1
2
3
、 Press the remote control’s key“
1
”, its screen turns on, the flame ignites and the flame icon appears on
the LCD screen of the remote control. Week, time (24h system), and temperature setting are displayed
normally. Press it again, the screen of the remote control will turn off;
、 Key“
2
”, flame and charcoal control switch. In case of ON, press once, the flame and the charcoal bed
go out, the LCD screen does not display
the LCD screen displays
.
. Press it again and the flame and the charcoal bed turn on,
The buzzer beeps once when the key is pressed;
、 Press“
(1) ”to adjust the red flame. The buzzer beeps once when the key is pressed;
、 Press“
(2) ” to adjust the yellow flame. The buzzer beeps once when the key is pressed;
、 Press“
(3) ” to adjust the blue flame. The buzzer beeps once when the key is pressed;
3
4
5
、
6 Press“
”to turn on, turn off and adjust top light colors. The buzzer beeps once when the key is pressed;
18
7、Press the heating key“
.” Press for the first time ,the heating elements work at 1900W,
the LCD screen displays
, the indicator
on the machine lights red. Press a second
time , the heating elements work at 950W, the LCD screen displays , the indicator
on the machine lights blue. Press a third time and the heating elements turn off, the LCD
screen does not display the function icon, the indicator
on the machine goes off. The
buzzer beeps once when the key is pressed;
Note: in case the heating elements are turned on by remote control, whether the heating
elements work or not depends on the temperature setting and ambient temperature. They
work only when the temperature setting is above the ambient temperature.
8、Press key“
”“
℃.
” to adjust the temperature setting between 7 and 30
The
buzzer beeps when the key is pressed;
9、Press shift key“
”. Press once, the corresponding figure flashes. Press “
now to set current time and week.
”
The buzzer does not beep when the key is pressed;
10、Press timing parameter setting key“
displays
”“
.” Press for the first time and the LCD screen
to indicate Monday. Now the temperature setting flashes, press “
set the timing temperature for Monday, press key “
”
” to confirm and then press “
the time setting for timing.. The displayed time parameter is “00-23.” Press “
to set the current operating state of timing function;
to
”
”
indicates that the timing is on
currently and the control temperature is the temperature setting,
indicates that the
timing is on currently and the control temperature is the temperature setting minus 3 ℃, No
display indicates timing is off current and the heating elements do not work. Corresponding
point flashes when setting. Press for the second time, it displays
19
, set the parameters
for Tuesday. Press for the 7th time and it displays
. Press for the 8th time and it exits
and recovers to the current week day;
11、Press“
displays
.” Press for the first time and the timing function turns on, the LCD screen
, the machine’s indicator
on the LCD screen
lights green. Press again to turn off, icon
goes off. After the timing function is turned on, it works according
the parameter settings. The LCD screen
lights up according to corresponding parameter settings;
Note: when the time, week and timing parameters are changed, you need to switch on-off
the timing key to transfer the timing parameters to the machine. After the machine has
received them correctly, the buzzer will beep once.
12、 Press“
icon
”. Press once to turn on the Open Window function, the LCD screen displays
, the indicator
on the machine lights yellow. Press again to turn it off, the LCD
screen does not display icon
and the indicator
on the machine goes off. The
buzzer beeps when the key is pressed;
After the Open Window function is turned on, the program firstly detects if the heating
function is turned on. If it is turned on, the program will save the current ambient temperature
value and detects the ambient temperature change once per 12 minutes. When the
decrease in the ambient temperature detected within 30 minutes exceeds 4
,the
program will deem that the window is open and stop heating, and the Open Window
℃
indicator
on the machine will flash rapidly. After it has stopped heating for 70 minutes,
the program starts to detect if the window is closed, and the indicator
flashes slowly. It
heats for 6 minutes every 30 minutes (position H2). If the temperature rise is more than 2 ,
℃
the window is considered as closed, and the indicator
20
stops flashing.
CARE AND MAINTENANCE
1. Switch off and unplug from the power supply before cleaning.
2. Using a soft, moist cloth, with or without a mild soap solution, carefully clean the exterior surface
of the products.
CAUTION: Allow the product to completely cool before handling or cleaning it.
3. Do not allow water or other liquids to run into the interior of the product, as this could create a
fire and/or electrical hazard.
4. We also recommend the periodic cleaning of this appliance by lightly running a vacuum cleaner
nozzle over the guards to remove any dust or dirt that may have accumulated inside or on the
unit.
CAUTION: Do not use harsh detergents, chemical cleaners or solvents as they may damage the
surface finish of the plastic components.
CAUTION: Always ensure air intakes are clear of fibre, debris and pet hairs.
CONFORMITY WITH DIRECTIVES
Conforms to all relevant European directives
ENVIRONMENTAL PROTECTION
Recycling
This symbol is known as the 'Crossed-out Wheelie Bin Symbol'. When
this symbol is marked on a product or battery, it means that it should not
be disposed of with your general household waste. Some chemicals
contained within electrical/electronic products or batteries can be harmful
to health and the environment.
Only dispose of electrical/electronic/battery items in separate collection
schemes, which cater for the recovery and recycling of materials contained
within. Your co-operation is vital to ensure the success of these schemes
and for the protection of the environment.
21
REPLACEMENT PARTS
NO
1
PART NUMBER
STRATUS 100-39 TRU
STRATUS 125-39 TRU
10701281
10701216
DESCRIPTION
QTY
FRONT GLASS
1
2
10201505
ADJUSTABLE SCREW
2
3
3123010
FRONT GLASS BRACKET
2
4
10702200
10702168
BOTTOM TRAY GLASS
1
5
10701284
10701219
BACK GLASS WITH BLACK
PLASTIC
1
SIDE CLEAR GLASS
2
6
10701222
7
8
LED STRIP FOR TRAY AND
FLAME
601136B
3151505
3123505
FLICKER ASSEMBLY
1
9
10101221C
FLAME MOTOR
2
10
10104002
SWITCH
1
11
601035
MANUAL CONTROL
1
12
601095F
CIRCUIT BOARD
1
13
602083D
BLOWER AND HEATER
ASSEMBLY
1
14
601002B
REMOTE RECEIVER
1
FIREPLACE BOX
1
CANOPY LIGHT
1
REMOTE CONTROL
1
15
16
17
10125021
10125022
10105203
NOTE: Remote control and canopy light are not shown at the exploded view.
22
EXPLODED VIEW
23
Wiring Diagram
24
TROUBLE SHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Dim or no flame
Flame LED’s are burnt out
Inspect the LED’s and replace them if
necessary.
Ember bed is not Ember LED’s are burnt out
Inspect the ember bed LED’s and
glowing or dimming
replace them if necessary.
Appliance turns off and
Appliance has over heated and Turn off the main switch, allow
will not turn on
safety device has caused the appliance to cool for10 minutes, then
thermal switch to disconnect
turn it on.
House circuit breaker has Reset house circuit breaker.
tripped
Appliance’s fuse has blown
Replace the fuse.
Appliance will not come Appliance is not plugged into an Check plug and plug in.
on when switch is electrical outlet
flipped to ON
Appliance has overheated and Turn off the main switch, allow
safety device has caused the appliance to cool for 10 minutes, then
thermal switch to disconnect
turn it on.
Circuit board is burnt out
Inspect the circuit board and replace it
if necessary.
No warm air coming out Heater is burnt out
Inspect the burner and heater
of appliance
assembly and replace it if necessary.
Flame sputters
Flame motor is defective.
Call a qualified service technician and
replace flame motor.
Remote Control does Low batteries.
Replace AAA batteries in
remote
not work.
Unit switch in “O” position.
control.
Turn the switch in “I” position.
Flame is fixed.
Wiring maybe loose or the flame
motor may be defective.
Fireplace Reset Sequence
1) Disconnect the fire from the mains. The unit sometimes needs a reboot.
2) Switch the unit off at the unit, lift the glass off if required
3) Turn the on/off switch to OFF. It takes 4 to 5 minutes to reboot the unit.
4) Turn the breaker back on
5) Turn the on/off switch to ON
6) Using the remote only turn the display ON
7) Does it work?
8) Turn the heater on to the low setting
9) Does it work?
10) Turn the heater on to the high setting
11) Does it work?
25
SERVICE HISTORY
This heater must be serviced annually depending on usage.
Date
Dealer
Name
Service Technician Service Performed
Name
NOTES:
26
Special Concerns
Warranty
FREESTANDING ELECTRIC – 2 YEAR EXTENDED WARRANTY
If you have purchased your stove from an authorised stockist within our Retailer Network, then
automatically your product will carry a standard 1 year warranty. The 1 year warranty can be further
extended to a total warranty period of 2 years by registering your Stove within 60 days of the purchase date
or installation date whichever is shortest. Accordingly, the start date for the warranty period is the date of
purchase. During the registration process, the Premium Retailer details will be required for your Extended
Warranty to be activated. Any product purchased outside of our Premium Retailer Network will carry a
standard 12 month, non-extendable warranty.
Once you have purchased your Stove you can only register your purchase online.
It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations
and the rules in force, and is carried out by a suitably trained and qualified/competent person and the
freestanding stove is installed as detailed in the installation and operating manual, ensuring the stove has
ample ventilation completely around the stove.
This warranty is not transferable and is extended only to, and solely for, the benefit of the original purchaser
of the stove. Please retain your dated sales receipt as a proof of purchase.
During your extended warranty period, only genuine spare parts must be used in the servicing and
maintenance of your stove, these spare parts can be ordered via the Premium Retailer directly.
Consumable items such as glass, paint, screens, bulbs, LED boards, ceramic fuel effects, glass beads and
batteries which are either subject to normal wear and tear or parts that require replacement in connection
with normal maintenance and are not covered, either by the original or the Extended Warranty.
Should you experience problems with your stove, any claim must be submitted to
warranty@agastoves.org.uk with details of the supplying retailer and installation partner.
Warranty Exclusions and Limitations
No Warranty is extended to consumable service parts. Repair or replacement of parts which are subject to
normal wear and tear during the warranty period or parts that will require replacement in connection with
normal maintenance. Such parts include but are not limited to glass, screens, bulbs, LED boards, ceramic fuel
effects, glass beads and batteries.
Additional advisory information
Please do not cover this stove in anyway what so ever with anything as this could cause damage to the stove
and void any warranty
You must fit the stove in accordance with the manufacturer’s instructions and regularly clean any dust, fibres
or debris from the fan heater inlet and outlet as this could cause damage or become a fire risk
This stove must be installed with the correct clearance around it so air flow can move around the stove
freely as detailed in the installation manual
27
The Extended Warranty does not cover:
a) In normal usage the paint finish of your Stove may change colour slightly. As these circumstances are
considered normal, they are not covered by the warranty.
b) Enamelled components where these parts are subjected to abnormally high temperatures, chemical
abrasion or thermal shocks, resulting in chipping, cracking, bubbling or discolouration and crazing of the
enamelled finish.
c) Damage resulting from installation and usage where the appliance has not been installed or used in
accordance with the Stoves installation and operation instructions, or if the installation does not conform to
local building, fire and safety regulations.
d) Defects or faults caused by specific local conditions such as draught problems, water damage and
condensation (including the remote control unit)
e) Damage caused by unauthorised modifications, use or repair.
f) Damage or defects caused by the product being stored in a damp, unheated environment.
g) Consequential loss (to the extent permitted by law) relating to other associated products that have not
been supplied by Aga Stoves.
h) Consequential loss (to the extent permitted by law) related to decorations, furnishings or other household
assets.
i) Delivery to/or return transport costs, Removal and re-installation costs. or any labour cost to fit parts
Repaired or replaced products are covered only for the remainder of the original warranty period.
If you should ever wish to make a warranty claim because of a product fault or defect, you must inform us
within a reasonable amount of time, this is within 14 days from the date on which the fault or defect first
became apparent. If the product fault or defect is notified after 14 days from the date on which the fault or
defect became apparent, we cannot accept any liability for events or issues which arise after the 14 day
period or which are caused or increased by the lack of notification which therefore prevented action being
taken to restrict or eliminate any consequences arising from the fault or defect at an earlier date.
In the event of a product fault occurring during the warranty period, we will send the appropriate
component or goods necessary to rectify the fault, free of charge. but does not cover any labour cost to fit
them.
Nothing in the Extended Warranty shall make Aga Stoves or their partners liable for any or special, incidental
or consequential damages, injury to persons or property, or any other consequential loss beyond the
consumer’s statutory rights. The liability on Aga Stoves total liability extends only to the purchase price paid
for the goods by the Premium Retailer, except where such a limitation is prohibited by statute. Aga Stoves, in
the event of a warranty claim, reserve the right to either replace the goods in question or to refund the
purchase price of the goods as paid by the Premium Retailer.
The Extended Warranty does not affect your statutory rights.
The above warranty terms and conditions came into effect on 1st January 2013 and are applicable for all
relevant products purchased after this date.
Please note: This warranty is applicable for purchases within the United Kingdom (mainland only).
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