Sennheiser DW Pro 2 USB Instruction Manual

Sennheiser DW Pro 2 USB Instruction Manual
DECT
Comfort
call
User
Guide
DW Series
Instruction manual
Contents “User Guide”
Contents “User Guide”
Important safety information ....................................................................... 2
Scope of delivery and overview of the DW series ...................................... 4
Base stations with components ................................................................... 4
Headsets with components .......................................................................... 5
Product overview of the headsets ................................................................ 6
Overview of the DW Office – HS headset ................................................... 6
Overview of the DW Pro1/Pro2 – HS headsets ......................................... 7
Overview of the buttons .............................................................................. 8
Overview of the LEDs ..................................................................................... 9
Individually adjusting the headset ............................................................ 11
Putting the headset on and adjusting it ..................................................11
Labeling the headset ...................................................................................14
Testing the headset system and the sound quality ................................ 15
Adjusting the headset system using the DIP switches .........................15
Pairing the headset and the base station ...............................................17
Adjusting the audio signal by means of the dial tone ..........................18
Adjusting the volume ..................................................................................19
Adjusting the automatic audio transmission “Auto Audio” ................19
Making calls using the headset .................................................................. 20
Adjusting the volume ..................................................................................20
Muting the headset’s microphone ............................................................21
If you leave the DECT range ........................................................................22
Switching between Phone and PC mode ..................................................22
Calling via the fixed line phone using the headset ................................23
Calling via the computer using the headset ............................................25
Holding a conference call ............................................................................27
Charging the headset and storing the headset system .......................... 29
Charging the headset ...................................................................................29
Switching the headset system off during extended non-use .............31
Sharing a workplace ..................................................................................... 32
Cleaning and maintaining the headset system ........................................ 34
Replacing the ear pads ................................................................................35
Replacing the headset’s rechargeable battery .......................................36
If a problem occurs ....................................................................................... 39
Specifications ................................................................................................ 41
Manufacturer Declarations .......................................................................... 43
DW Series - User Guide | 1
Important safety information
Important safety information
왘 Please read this instruction manual carefully and completely before
using the product.
왘 Always include this instruction manual when passing the product on to
third parties.
왘 Do not use an obviously defective product.
Preventing damage to health and accidents
왘 Do not listen at high volume levels for long periods of time to prevent
hearing damage.
왘 Always maintain a distance of at least 3.94” (10 cm) between the ear
cups and the cardiac pacemaker or implanted defibrillator since the
product generates permanent magnetic fields.
왘 Keep the product, accessories and packaging parts out of reach of
children and pets to prevent accidents and choking hazards.
왘 Do not use the product in situations which require special attention.
Preventing damage to the product and malfunctions
왘 Always keep the product dry and do not expose it to extreme
temperatures (hairdryer, heater, extended exposure to sunlight, etc.)
to avoid corrosion or deformation.
왘 Only use attachments/accessories supplied or recommended by
Sennheiser.
왘 Only clean the product with a soft, dry cloth.
왘 Unplug the power supply unit from the wall socket to completely
disconnect the product from the mains power supply.
왘 Do not short-circuit the contacts of the product. Make sure that no
metal objects (e.g. paper clips, hair pins, earrings) come into contact
with the interfaces and contacts.
왘 Only use the base station for charging DW series headsets.
Intended use/Liability
The headset system can be used for calling and – together with a computer
(VoIP) and/or a telephone – for audio input/output and is intended for
professional office or call center use.
It is considered improper use when this product is used for any application
not named in this instruction manual.
Sennheiser does not accept liability for damage arising from abuse or
misuse of this product and its attachments/accessories. The risk is to be
borne by the user.
Sennheiser is not liable for damages to USB devices that are not consistent
with the USB specifications.
Sennheiser is not liable for damages resulting from the loss of connection
due to flat or overaged rechargeable batteries or exceeding the DECT
transmission range.
2 | DW Series - User Guide
Important safety information
Safety instructions for Lithium-Polymer rechargeable batteries
In extreme cases, abuse or misuse of rechargeable batteries can lead to:
WARNING
•
explosion,
•
fire development,
•
heat generation or
•
smoke/gas development.
Switch rechargeable
battery-powered
products off after use.
Do not heat above
70°C/158°F, e.g. do not
expose to sunlight or
throw into a fire.
Only charge
rechargeable
batteries at ambient
temperatures between
10°C/50°F and
40°C/104°F.
When not using rechargeable
batteries for extended periods
of time, charge them regularly
(about every 3 months).
Dispose of defective
products with built-in
rechargeable batteries
at special collection
points or return them to
your specialist dealer.
Only use rechargeable batteries
recommended by Sennheiser
and the appropriate chargers.
DW Series - User Guide | 3
Scope of delivery and overview of the DW series
Scope of delivery and overview
of the DW series
The DW series allows you to combine base stations (BS) and headsets (HS)
to meet your needs. The listed headsets and base stations are compatible
with each other. The DW series base stations marked with ML in their name
are optimized for Microsoft Skype for Business.
The scope of delivery includes – depending on the product purchased –
a base station and/or a headset with corresponding components.
Base stations with components
DW BS
for fixed line phone and computer
DW BS ML
for fixed line phone and computer, optimized for
Microsoft Skype for Business
DW BS USB
for computer
DW BS USB ML for computer, optimized for Microsoft Skype for Business
DW BS Phone
for fixed line phone
DW BS
DW BS ML
Phone
USB
Safety
Guide
Quick
Guide
DW BS USB
DW BS USB ML
USB
EU/UK/US/AU
DW BS Phone
Phone
4 | DW Series - User Guide
Scope of delivery and overview of the DW series
Headsets with components
DW Office – HS monaural, with different wearing styles
DW Pro1 – HS
monaural, with headband
DW Pro2 – HS
binaural, with headband
DW Office – HS
S
M
L
DW Pro1 – HS
Quick
Guide
DW Pro2 – HS
DW Series - User Guide | 5
Product overview of the headsets
Product overview of the headsets
Overview of the DW Office – HS headset
6
7
8
5
1
4
3
2
1 Microphone
5 Audio button
2 Name plate
6 Ear piece
3 Headset LED
7 Battery compartment
4 Link button
8 Charging contacts
C
B
9
A
Headband
Ear hook adapter
9 Charging contacts
B Ear hook
0 Headset holder
C Ear bud in size: S, M, L
A Ear pad
6 | DW Series - User Guide
0
Product overview of the headsets
Overview of the DW Pro1/Pro2 – HS headsets
5
5
DW Pro1 – HS
3
DW Pro2 – HS
4
4
3
2
1
2
1
0
6
7
8
9
1 Windshield
6 Name plate
2 Microphone
7 Headset LED
3 Battery compartment
8 Link button
4 Ear pad
9 Audio button
5 Headband
0 Charging contacts
DW Series - User Guide | 7
Product overview of the headsets
Overview of the buttons
Overview of the buttons of the base station
DW BS
DW BS ML
DW BS USB
DW BS USB ML
Action
DW BS Phone
Functions
Page
왘 Press the Phone button Selects the Phone mode
왘 Press the PC button
23
Establishes/disconnects the link
between headset and base station
17
Accepts/ends a call
23
Selects the PC mode
25
Establishes/disconnects the link
between headset and base station
17
Accepts/ends a call
25
Overview of the buttons of the headset
DW Office – Headset
DW Pro1/Pro2 – Headset
Action
Functions
왘 Press the
Link button 8
Establishes/disconnects the link
between headset and base station
Accepts/ends a call
8 | DW Series - User Guide
Page
17
23/25
왘 Press and hold the
Link button 8 for
5 seconds
Switches the headset on/off
31
왘 Push the
Audio button 9
upwards/downwards
Adjusts the ring tone volume, the
volume of the acoustic signals or the
audio volume
20
왘 Press the
Audio button 9
Mutes the microphone/unmutes the
microphone
21
왘 Press and hold the Link
button 8 and the
Audio button 9 for
5 seconds
Changes the direction of the volume
up/down function of the Audio
button 9
21
Special pairing mode
33
Product overview of the headsets
Overview of the LEDs
Overview of the LEDs of the base station
The LED icons of the PC button and the Phone button are dependent on the
base station variant.
LED of the PC button
Meaning
lights up
PC mode
flashes
Incoming PC call
LED of the Phone button
Meaning
lights up
Phone mode
flashes
Incoming telephone call
Link LED
Meaning
lights up blue
Active link to the headset
lights up red
No link to the headset
flashes red
Headset is muted
is off
Standby mode, headset is within the
range of the base station, but no audio
link
Charge status LED (white = lit)
Meaning
LED segment 1 flashes
Rechargeable battery
is almost flat
LED segments 1 – 4
are lit
Rechargeable battery
is charged
DW Series - User Guide | 9
Product overview of the headsets
Overview of the LEDs of the headset
DW Office – HS
DW Pro1/Pro2 – HS
Headset LED
Meaning
lights up blue
Headset is being charged in the base
station
flashes blue slowly
Active link to base station
flashes 3 time red
Rechargeable battery is almost flat
is off
Standby mode or headset is switched off
/headset’s rechargeable battery is fully
charged
flashes blue/red
Special pairing mode/direction of the
volume up/down function of the
Audio button is being changed
Pairing of an additional headset with the
base station/conference call
10 | DW Series - User Guide
Individually adjusting the headset
Individually adjusting the headset
Putting the headset on and adjusting it
Using the DW Office – HS with the ear hook
1 Change wearing side – if required.
2 Click on the ear hook adapter to the headset.
3 Change ear bud size – if required.
4 Adjust the ear hook height and shape – if required.
5 Fit the ear hook around your ear with the ear bud placed in your ear.
Bend the flexible ear hook so that the headset sits comfortably and
securely on your ear.
6 Re-mount ear hook interface – if required – by pushing it in from the
backside of the adapter.
1
2
Left
wearing
Right
wearing
3
4
M
/
L
S
5
6
DW Series - User Guide | 11
Individually adjusting the headset
Using the DW Office – HS with the headband
1 Replace the name plate with cheek spacer with the basic name plate.
This is necessary in order to be able to rotate the headset’s microphone
boom (see diagram 3).
2 Attach the headset to the headset holder of the headband.
3 Rotate the microphone boom and adjust the headset so that the ear
pad rests comfortably on your right or left ear.
1
2
3
Left
Right
12 | DW Series - User Guide
Individually adjusting the headset
Using the DW Pro1/Pro2 – HS
1 Rotate the microphone boom.
2 Bend the microphone boom so that the microphone is about 0.8”
(2 cm) from the corner of your mouth.
3 DW Pro1 – HS: Adjust the headset so that the ear pad rests comfortably
on your right or left ear.
4 DW Pro2 – HS: Adjust the headset so that the ear pads rest comfortably
on your ears.
1
2
Left
Right
2-3 cm
3
DW Pro1 – HS
4
DW Pro2 – HS
DW Series - User Guide | 13
Individually adjusting the headset
Labeling the headset
왘 Change the lettering of the name plate as shown.
1. OPEN ”Name Plate Maker“
2. TYPE
3. PRINT
4. CUT
www.sennheiser.com/name-plate-maker
DW Office – HS
DW Pro1 – HS
DW Pro2 – HS
14 | DW Series - User Guide
Testing the headset system and the sound quality
Testing the headset system and the
sound quality
Adjusting the headset system using the DIP switches
1 Press the Link button on the headset to disconnect an existing wireless
link between base station and headset.
The LEDs on the headset and on the base station go off.
2 Use a pointed object (e.g. a ball pen) to set the DIP switches to the
desired position.
1
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Wid ink O
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Sta and
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Extra
Settings
2
3
4
5
6
nk
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Fas
Sho
DH
SG
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Nar nk ON
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1
2
Configuring the handset lifter/hook switch – DIP switches 1 and 2
The DIP switches 1 and 2 are only assigned a function on the DW BS,
DW BS ML and DW BS Phone base stations.
Switch position
Function
Manual operation
Lifts/hangs up the handset manually or using
the handset lifter (Sennheiser HSL 10).
Electronic hook switch (DHSG standard)
Call control via the headset system.
For faster link establishment, see Fast Link.
Electronic hook switch (MSH standard)
Call control via the headset system.
Fast Link for DHSG standard and
HSL 10 handset lifter
Recommended for frequent callers. Shorter battery
life. Fast link establishment without delay due to
hidden link to the base station.
DW Series - User Guide | 15
Testing the headset system and the sound quality
Adjusting the radio range – DIP switch 3
If many DECT systems are operated in a confined space, interference can
occur. In this case, you should change the radio range.
Switch position
Function
Standard radio range
Reduced radio range
Use this setting in order to avoid interference with
other DECT systems
Range of approx. 10 m indoors
Automatically establishing the wireless link between headset and
base station (Auto Link) – DIP switch 4
Switch position
k
Auto Lin
Function
Manual link establishment
When taking the headset out of the base station,
you have to manually establish the wireless link
between headset and base station.
Automatic link establishment – Auto Link
When taking the headset out of the base station, a
wireless link is automatically established between
headset and base station.
DW Office – HS
DW Pro1 – HS
DW Pro2 – HS
Switching between wideband and narrowband audio transmission –
DIP switch 5
Switch position
Function
Wideband audio transmission
Automatic frequency adjustment of wideband and
narrowband calls. Wideband audio transmission is
e.g. supported by Skype and gives high speech
quality.
Battery life: 8 hours
Narrowband audio transmission
Battery life: 12 hours
Limiting the volume – DIP switch 6
Switch position
Function
Standard limitation
Limited volume (country specific)
16 | DW Series - User Guide
•
AU version:
in compliance with Directive AS/ACIF G616:2006
•
EU and US version:
in compliance with Directive 2003/10/EC
Testing the headset system and the sound quality
Pairing the headset and the base station
Upon delivery, the headset and the base station are already paired. You
only have to pair the headset with the base station if you have purchased
the headset and base station separately or if you want to hold a
conference call.
“easy pairing” – Pairing the headset and the base station
The Link LED on the base station is off (headset is disconnected) or
lights up red (no headset paired).
or
왘 Place the headset into the magnetic holder of the base station.
The Headset LED alternately flashes red and blue.
If pairing is successful, the Headset LED flashes 3 times blue and then
lights up continuously, indicating that the base station and the headset
are paired.
If the Headset LED flashes 3 times red and then goes off, start a new
pairing attempt by placing the headset again into the magnetic holder of
the base station.
3x
Establishing a wireless link
왘 Press the Link button on the headset or press the backlit button (either
PC or Phone ) on the base station. The link is established. The Link
LED on the base station lights up blue and the Headset LED flashes
blue slowly.
Disconnecting a wireless link
왘 Press the Link button on the headset or press the backlit button (either
PC or Phone) on the base station. The link is disconnected. The Link
LED on the base station and the Headset LED go off. The headset is
in standby mode.
If your telephone has a built-in electronic hook switch supporting
the MSH standard, you can only disconnect the wireless link between
headset and base station by placing the headset into the base
station.
DW Series - User Guide | 17
Testing the headset system and the sound quality
Adjusting the audio signal by means of the dial tone
1 Put on the headset and press the Phone button
on the base station.
2 Press the Link button on the headset. The Link LED
station lights up blue.
on the base
3 Lift the handset. You hear a dial tone.
4 Set the ABC switch to the position A, B or C so that you can hear a clear
dial tone in the headset.
18 | DW Series - User Guide
1
2
3
4
Testing the headset system and the sound quality
Adjusting the volume
Adjusting the microphone volume of the call transmission
By default, the microphone volume control is set to position 4. This setting
is suitable for most telephones.
왘 Make a call to someone who will help you find the correct sensitivity
setting for your microphone.
왘 Turn the microphone volume control so that the other party can hear
you at a comfortable level.
Adjusting the microphone volume of the USB transmission
Some softphones adjust the microphone sensitivity automatically.
왘 Activate this function in order to be able to optimally use the
microphone and, via your operating system, adjust the microphone
sensitivity so that the other party can hear you at a comfortable level
(see the Help function of your operating system).
Adjusting the automatic audio transmission “Auto Audio”
With the “Auto Audio” function activated and in the case of a USB
connection, the audio signals – e.g. from Windows Media Player or
iTunes – are automatically transmitted to the headset.
When you receive a call or when a connection to Skype™ or HeadSetup is
established, the audio transmission stops and you hear for example the
ring tone. The “Auto Audio” function is activated by default.
Activating the “Auto Audio” function:
왘 Use a pointed object to press the Set button for approx. 5 seconds. The
Link LED rapidly flashes blue several times.
Deactivating the “Auto Audio” function:
왘 Use a pointed object to press the Set button for approx. 5 seconds. The
Link LED rapidly flashes red several times.
5s
DW Series - User Guide | 19
Making calls using the headset
Making calls using the headset
Adjusting the volume
WARNING
Hearing damage due to high volumes!
Listening at high volume levels for long periods can lead to
permanent hearing defects.
왘 Set the volume to a low level before putting on the headset.
왘 Do not continuously expose yourself to high volumes.
You can adjust the ring tone volume, the volume of the acoustic signals
and of the audio signal using the Audio button. With base stations
connected to a computer, you can also adjust the volume of the audio
signal by using the volume control of your operating system.
Adjusting the ring tone volume and the volume of the acoustic signals
왘 Make sure that the headset is in standby mode (the Link LED on the
base station is off). If necessary, press the Link button on the headset.
왘 To adjust the volume, move the Audio button as shown in the diagram.
When the minimum or maximum volume is reached, you hear a double
beep in the headset.
DW Office – HS
DW Pro1 – HS
DW Pro2 – HS
Adjusting the volume of the audio signal
You can adjust the volume of the audio signal by means of the dial tone or
during a call.
왘 Make sure that a link is established between headset and base station
(the Link LED on the base station lights up blue). If necessary, press
the Link button on the headset.
왘 To adjust the volume, move the Audio button as shown in the diagram.
When the minimum or maximum volume is reached, you hear a double
beep in the headset.
DW Office – HS
20 | DW Series - User Guide
DW Pro1 – HS
DW Pro2 – HS
Making calls using the headset
Changing the direction of the volume up/down function
왘 On the Audio button, check which direction is assigned “volume down”.
왘 Simultaneously press and hold the Link button and the Audio button
for 5 seconds.
The Headset LED alternately flashes blue/red.
DW Office – HS
DW Pro1 – HS
DW Pro2 – HS
5s
5s
왘 Push the Audio button in the direction “volume down” until the
Headset LED goes off. The direction of the volume up/down function of
the Audio button is changed. The headset switches to standby mode.
DW Office – HS
DW Pro1 – HS
DW Pro2 – HS
Muting the headset’s microphone
왘 Press the Audio button.
The microphone is muted. While the microphone is muted, the
Link LED on the base station flashes red.
DW Office – HS
DW Pro1 – HS
DW Pro2 – HS
Unmuting the headset’s microphone
왘 Press the Audio button.
You hear a beep in the headset. The muting is canceled and the
Link LED on the base station lights up blue.
DW Series - User Guide | 21
Making calls using the headset
If you leave the DECT range
In normal office buildings, the range between headset and base station is
up to 55 m. If, during a call, the audio quality deteriorates or the link breaks
down completely, you hear a descending sequence of beeps in the headset.
The Link LED on the base station lights up red.
55 m
왘 Re-enter the DECT range of the base station within 60 seconds.
You hear a ring tone in the headset.
왘 Press the Link button on the headset to resume the call.
If your softphone supports call control, the call will automatically be
ended 60 seconds after leaving the DECT range.
Switching between Phone and PC mode
왘 Press the PC
button or the Phone button on the base station to
select the desired mode.
The button pressed (PC or Phone ) is backlit in white, indicating the
selected mode.
22 | DW Series - User Guide
Making calls using the headset
Calling via the fixed line phone using the headset
If you want to use the headset to accept, make or end calls, you have to
establish a wireless link between headset and base station. You can choose
between manual and automatic link establishment (see “Auto Link” on
page 16):
Switch position
Function
Manual link establishment
When taking the headset out of the base station,
you have to manually establish the wireless link
between headset and base station.
Automatic link establishment – Auto Link
When taking the headset out of the base station, a
wireless link is automatically established between
headset and base station.
Managing calls without using a call control functionality
Accepting a call: You hear the ring tone of the fixed line phone. Press the
Link button on the headset. Lift the handset or press the “accept call”
button on your fixed line phone.
Making a call: Press the Link button on the headset to establish a link
between base station and headset. Lift the handset and dial the desired
number. The phone connection is established.
Ending a call: Hang up the handset or press the “end call” button on your
fixed line phone.
DW Series - User Guide | 23
Making calls using the headset
Managing calls using a call control functionality (EHS, HSL 10)
Accepting a call: You hear a ring tone in the headset. Press the Link button
on the headset to accept the call. The handset lifter/electronic hook switch
lifts the handset.
Making a call: Dial the desired number. Press the Link button on the
headset to establish a link between base station and headset. The phone
connection is established automatically.
Ending a call: Press the Link button. If the other party hangs up, your
telephone and your headset become automatically ready to receive the
next call.
Frequent callers who use an electronic hook switch with DHSG capability
are recommended to activate the “Fast Link” function for faster link
establishment (see page 15)
Switch position
Function
Fast Link (only when DHSG standard is used)
Recommended for frequent callers. Shorter battery
life. Fast link establishment without delay due to
hidden link to the base station.
Switching a call between headset and fixed line phone
왘 Press the Link button on the headset to switch between headset and
handset of the fixed line phone during an ongoing call.
In case of a fixed line phone with a handset lifter/an electronic hook
switch, this switching can only be done on the fixed line phone.
24 | DW Series - User Guide
Making calls using the headset
Calling via the computer using the headset
If you want to use the headset to accept, make or end calls, you have to
establish a wireless link between headset and base station. You can choose
between manual and automatic link establishment (see “Auto Link” on
page 16):
Switch position
Function
Manual link establishment
When taking the headset out of the base station,
you have to manually establish the wireless link
between headset and base station.
Automatic link establishment – Auto Link
When taking the headset out of the base station, a
wireless link is automatically established between
headset and base station.
Managing calls without using the “HeadSetup” call control functionality
Accepting a call: The softphone signals that you are receiving a call. You
hear a ring tone in the headset. Click on “Accept call” on your softphone.
Making a call: Press the Link button on the headset to establish a link
between base station and headset. If the “Auto Audio” function is
activated, this step is not necessary (see page 19). Start the call using your
softphone.
Ending a call: End the call using your softphone.
DW Series - User Guide | 25
Making calls using the headset
Managing calls using the “HeadSetup” call control functionality
Accepting a call: The softphone signals that you are receiving a call. You
hear a ring tone in the headset. Press the Link button on the headset to
accept the call.
Making a call: Start the call using your softphone, the audio signal is
automatically transmitted to the headset.
Ending a call: Press the Link button. If the other party hangs up, your
softphone and your headset become automatically ready to receive the
next call.
26 | DW Series - User Guide
Making calls using the headset
Holding a conference call
The headset system allows you to make a conference call with up to
4 DW series headsets. The first headset paired (master) is used control
the call establishment and end of conversation.
GUEST 1
Pairing the MASTER headset with the base station
GUEST 2
MASTER
GUEST 3
The Link LED on the base station is off (headset is disconnected) or
lights up red (no headset paired).
왘 Place the master headset into the base station.
The Headset LED alternately flashes blue/red until a link to the base
station is established. The Headset LED flashes blue 3 times.
왘 Take the headset out of the base station and press the Link button to
connect the headset with the base station.
The Link LED on the base station lights up blue.
New
MASTER
or
3x
DW Office – HS
DW Pro1 – HS
DW Pro2 – HS
DW Series - User Guide | 27
Making calls using the headset
Adding a GUEST headset to a conference call
왘 Simultaneously press and hold the Audio button and Link button while
placing the guest headset into the base station of the master headset.
The Headset LED alternately flashes blue/red until a link to the base
station is established. The Headset LED flashes blue 3 times.
왘 Take the guest headset out of the base station. You hear a beep in the
master headset.
왘 To add the guest headset to the conference call, press the Link button
on the master headset within 15 seconds.
왘 Repeat this procedure to add additional guest headsets to the
conference call.
DW Office – HS
GUEST 1-3
Press & hold the mute button
& insert the headset
into the charging
cradle.
or
DW Pro1 – HS
DW Pro2 – HS
MASTER
3x
Accept the
GUEST headset.
왘 Call the other party.
The Link LED
on the base station flashes blue.
Dropping a GUEST headset from the conference call
왘 Press the Link button on the guest headset. The guest headset is
dropped from the conference call.
“easy pairing”
To subsequently use the guest headset with other base stations,
place the guest headsets into the other base stations. The
Headset LED alternately flashes blue/red until a link is established.
Easy paring
Ending a conference call
3x
28 | DW Series - User Guide
on
왘 Place the master headset into the magnetic holder of the base station
to end the conference call and to drop the guest headsets from the
conference call.
Charging the headset and storing the headset system
Charging the headset and storing
the headset system
Charging the headset
Always store the headset in the base station to ensure that it is fully
charged when needed. The intelligent battery charging technology
prevents over-charging.
DW Office – HS
DW Pro1 – HS
DW Pro2 – HS
왘 Place the headset into the magnetic holder of the base station.
The Headset LED lights up blue and the rechargeable battery is being
charged. The Charge status LED on the base station indicates the
charge status:
LED segment
(white = lit up)
Required
charging time
Corresponds to a talk time of
Wideband
Narrowband
approx.
10 min.
approx. 2 hrs
approx. 3 hrs
approx.
20 min.
approx. 4 hrs
approx. 6 hrs
approx.
40 min.
approx. 6 hrs
approx. 9 hrs
approx.
60 min.
approx. 8 hrs
approx. 12 hrs
Shortly before the rechargeable battery is about to run flat, only one
LED segment lights up weakly. The Headset LED flashes red and you hear
three beeps. You have several minutes of battery reserve. When the
rechargeable battery is flat, the headset switches off.
DW Series - User Guide | 29
Charging the headset and storing the headset system
If the headset is outside the range of the base station, it will switch
off after 30 minutes in order to conserve battery power.
Charging the headset using the optional CH 10 headset charger
The CH 10 headset charger is an optional accessory available from your
Sennheiser partner. The CH 10 allows you to charge additional DW series
headsets, e.g. for sharing the same base station when working shifts.
DW Office – HS
DW Pro1 – HS
DW Pro2 – HS
왘 Refer to the instruction manual of the CH 10 for more information.
30 | DW Series - User Guide
Charging the headset and storing the headset system
Switching the headset system off during extended
non-use
You can switch off the headset system (1) or the headset (2) when not
using the products for extended periods of time (e.g. when you are on
holiday).
Switching the headset system off
1 Disconnect the base station from the mains power supply. The base
station switches off immediately, the headset switches off about
30 minutes later.
2 Press and hold the Link button for 5 seconds to switch off the headset
immediately. The Headset LED flashes 3 times red, the headset is
switched off completely.
The Link LED on the base station lights up red after a short time, the
Charge status LED on the base station goes off.
1
2
DW Office – HS
2
DW Pro1 – HS
DW Pro2 – HS
3x
5s
5s
3x
Switching the headset system on and pairing the components
왘 Plug the power supply unit into a wall socket. The base station is
switched on.
왘 Place the headset into the magnetic holder of the base station. The
Headset LED flashes 3 times blue and then lights up blue. The base
station and the headset are paired.
DW Series - User Guide | 31
Sharing a workplace
Sharing a workplace
The headsets and base stations of the DW series are compatible with each
other. If, for example, you share a workplace, you can use one base station
with different headsets. The last headset paired with the base station can
be used without more ado.
왘 Place the headset to be used into the magnetic holder of the base
station.
The Headset LED alternately flashes blue/red until the headset is
successfully paired with the base station. The Headset LED flashes
3 times blue and then goes off. You can now use the newly paired
headset.
If pairing has failed, the Link LED
off. Repeat the procedure.
on the base station lights up red or is
DW Office – HS
DW Pro1 – HS
DW Pro2 – HS
3x
32 | DW Series - User Guide
Sharing a workplace
Using the headset with a third party base station
(DECT-GAP telephone)
왘 Place the headset at a maximum distance of 1 m from the third party
base station.
왘 Simultaneously press and hold the headset’s Link button and
Audio button for 5 seconds.
The headset switches to a special pairing mode and the Headset LED
alternately flashes blue/red.
왘 Set the third party base station to a special pairing mode (see the
instruction manual of the third party base station). The default code
for the headset is “0000”.
The headset pairs with the third party base station. If pairing is
successful, the Headset LED goes off.
DW Office – HS
DW Pro1 – HS
DW Pro2 – HS
5s
5s
If pairing is not successful within 60 seconds, the headset switches back
to standby mode.
To pair the headset again with a DW series base station:
왘 Simultaneously press and hold the headset’s Link button and
Audio button for 5 seconds.
The headset switches to a special pairing mode and the Headset LED
alternately flashes blue/red.
왘 Place the headset into the magnetic holder of the base station. The
Headset LED flashes 3 times blue and then lights up blue. The base
station and the headset are paired.
DW Series - User Guide | 33
Cleaning and maintaining the headset system
Cleaning and maintaining the
headset system
CAUTION
Liquids can damage the electronics of the product!
Liquids entering the housing of the product can short-circuit the
electronics.
왘 Keep all liquids far away from the product.
왘 Do not use any solvents or cleansing agents.
왘 Before cleaning, disconnect the base station from the mains power
supply.
왘 Only use a dry and soft cloth to clean the product.
왘 Clean the charging contacts of the base station and the charging
contacts of the headset from time to time using e.g. a cotton swab.
DW Office – HS
34 | DW Series - User Guide
DW Pro1 – HS
DW Pro2 – HS
Cleaning and maintaining the headset system
Replacing the ear pads
For reasons of hygiene, you should replace the ear pads from time to time.
Spare ear pads are available from your Sennheiser partner.
DW Office – HS
1 Carefully remove the old ear pad from the ear cup. Make sure that the
fastening ring of the old ear pad is also removed from the ear cup.
2 Pull the collar B of the ear pad over the notch A of the headband.
3 Turn the ear pad counter-clockwise over the notch until the collar
completely surrounds the ear cup.
1
2
B
A
3
DW Pro1/Pro2 – HS
1 Carefully remove the old ear pad from the ear cup.
2 Attach the new ear pad to the ear cup by pressing firmly around the ear
pad.
1
2
DW Series - User Guide | 35
Cleaning and maintaining the headset system
Replacing the headset’s rechargeable battery
WARNING
Injuries or damage to the product!
In extreme cases, abuse or misuse of rechargeable batteries or
non-original Sennheiser batteries can lead to explosion, fire
development, heat generation or smoke/gas development.
왘 Only use original Sennheiser spare rechargeable batteries. Spare
rechargeable batteries are available from your Sennheiser partner.
CAUTION
Damage to the product due to improper handling
The cables can be kinked or damaged if you open the battery compartment
too jerkily.
왘 Carefully open the battery compartment and loosen the connector plug
of the rechargeable battery.
DW Office – HS
1 Remove the earhook or the headband (see page 11) and open the
battery compartment.
1
2 Carefully move the battery compartment cover in the direction of the
arrow until you overcome a slight resistance. Remove the rechargeable
battery and carefully loosen the connector plug of the rechargeable
battery.
3 Insert the connector plug of the new rechargeable battery into the
connection socket. Observe correct orientation of the connector plug.
4 Close the battery compartment.
2
4
36 | DW Series - User Guide
3
Cleaning and maintaining the headset system
Headset Pro1 – HS
1 Open the battery compartment cover.
2 Remove the rechargeable battery and carefully loosen the connector
plug of the rechargeable battery.
3 Insert the connector plug of the new rechargeable battery into the
connection socket. Observe correct orientation of the connector plug.
4 Replace the battery compartment cover.
1
2
3
4
DW Series - User Guide | 37
Cleaning and maintaining the headset system
Headset Pro2 – HS
1 Carefully remove the ear pad from the ear cup where the battery
compartment is located.
2 Open the battery compartment.
1
2
3 Remove the rechargeable battery and carefully loosen the connector
plug of the rechargeable battery.
4 Insert the connector plug of the new rechargeable battery into the
connection socket. Observe correct orientation of the connector plug.
5 Replace the battery compartment cover.
6 Reattach the ear pad to the ear cup by pressing firmly around the ear
pad.
38 | DW Series - User Guide
3
4
5
6
If a problem occurs
If a problem occurs
For causes and solutions that are mainly related to the base station, refer to the chapter “If a problem occurs ...”
in the “Setup Guide”.
Problem
Possible cause
Possible solution
The headset is placed into
the base station but the
Charge status LED if off
Rechargeable battery is
deeply discharged
Wait several minutes until the
Charge status LED lights up.
29
For quick-charging the headset:
Briefly press the Set button at the
rear of the base station.
–
Link between headset
and base station cannot
be established
Wrong operating mode
(Phone/PC)
Press the PC button or the
Phone button to select the correct
operating mode.
22
Headset is not paired with
the base station, the Link
LED lights up red
Place the headset into the base
station.
17
Transmission range is
exceeded
Reduce the distance between
headset and base station.
–
Adjust the radio range.
16
Bad radio link between
headset and base station
Noise interference and
connection loss
Page
Microphone rubs on the cheek Bend the microphone boom so that
or perhaps the beard
the microphone is about 0.8 - 1.2”
(2 - 3 cm) from the corner of your
mouth.
13
Too many DECT systems
within the radio range
Reduce the radio range.
16
Set the base station to narrowband
transmission.
16
Distance between base
station and fixed line phone
is so small that interference
occurs
Increase the distance between base
station and fixed line phone.
–
Charging contacts of the
headset or the base station
are dirty
Clean the charging contacts on the
headset and on the base station.
34
Rechargeable battery is
defective
Replace the defective rechargeable
battery with a new one.
36
Headset is not properly
placed into the magnetic
holder of the base station
Check if the headset is properly
placed into the magnetic holder.
29
The sound from the fixed line Base station is not adjusted
phone is distorted and
to the fixed line phone.
disturbed
Use the ABC switch to adjust the
base station to your fixed line
phone.
19
No acoustic signal to be
heard in the headset
Increase the volume while you are
not on a call.
20
The rechargeable battery
cannot be charged
The volume is reduced when
the headset is in idle mode.
DW Series - User Guide | 39
If a problem occurs
Problem
Possible cause
Possible solution
The talk time is reduced
Overaged rechargeable
battery
Replace the overaged rechargeable
battery with a new one.
36
Large distance between base Reduce the distance if possible.
station and headset
Larger distances require a higher
transmission power and reduce the
talk time.
–
Many DECT systems in the
same area
–
Narrowband/wideband
setting
Bad audio quality, you sound Microphone sensitivity is not
too low to the other party
correctly adjusted
Microphone is too far away
from your mouth
Bad audio quality, you sound Microphone sensitivity is not
distorted/echoing to the
correctly adjusted
other party, who also hears
background noise
Switch off DECT systems that are
currently not required. Congestion
requires a higher transmission
power and reduces the talk time.
How many DECT systems can be
used in the same room? This
depends on various conditions:
•
up to 40 D 10 systems in
narrowband mode (Americas)
•
up to 80 D 10 systems in
narrowband mode
(Rest of World)
Page
Set the base station to narrowband
transmission as it requires less
power than wideband transmission.
16
Adjust the microphone sensitivity.
19
Adjust the microphone position.
Adjust the microphone sensitivity.
11ff
19
For more information, please visit our website at www.sennheiser.com.
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed
solutions, please contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.sennheiser.com under “Service & Support”.
Restoring factory default settings (Reset)
왘 Disconnect the base station from the USB cable and the mains.
왘 Use a pointed object to press the Set button for approx. 1 second while reconnecting either the mains or the
USB connection to the base station.
The factory default settings are restored.
1s
+ OR
40 | DW Series - User Guide
Specifications
Specifications
Base station
DW BS/DW BS ML
Dimensions
108 x 116 x 114 mm (W x H x D)
Weight
approx. 368 g
Operating temperature range +5°C to +45°C (+41°F to +113°F)
Storage temperature range
–20°C to +70°C (–4°F to +158°F)
DW BS USB/DW BS USB ML/DW BS Phone
Dimensions
108 x 116 x 114 mm (W x H x D)
Weight
approx. 322 g
Operating temperature range +5°C to +45°C (+41°F to +113°F)
Storage temperature range
–20°C to +70°C (–4°F to +158°F)
Headset
DW Office – HS
Dimensions
140 x 24 x 22 mm (W x H x D)
Weight
with ear hook: approx. 22 g
with headband: approx. 50 g
Talk time
narrowband: up to 12 hours
wideband: up to 8 hours
Charging time
50%: approx. 20 min
100%: approx. 1 hour
Range
(environment dependent)
free line of sight: up to 180 m
in office buildings: up to 55 m
Speaker type
dynamic, neodymium magnet
Microphone type
Electret microphone, noise canceling
Operating temperature range +5°C to +45°C (+41°F to +113°F)
Storage temperature range
–20°C to +70°C (–4°F to +158°F)
DW Pro1/Pro2 – HS (DW 10)
Dimensions
170 x 175 x 55 mm (W x H x D)
Weight
Pro1: approx. 65 g
Pro2: approx. 85 g
Talk time
narrowband: up to 12 hours
wideband: up to 8 hours
Charging time
50%: approx. 20 min
100%: approx. 1 hour
Range
(environment dependent)
free line of sight: up to 180 m
in office buildings: up to 55 m
Speaker type
dynamic, neodymium magnet
Microphone type
Electret microphone, ultra noise canceling
Operating temperature range +5°C to +45°C (+41°F to +113°F)
Storage temperature range
–20°C to +70°C (–4°F to +158°F)
DW Series - User Guide | 41
Specifications
Power supply unit
Nominal input voltage
100 – 240 V~
Nominal input current
max. 0.2 A
Mains frequency
50 – 60 Hz
Nominal output voltage
5V
Nominal output current
max. 850 mA
Operating temperature range +5°C to +45°C (+41°F to +113°F)
Storage temperature range
–20°C to +70°C (–4°F to +158°F)
Relative humidity
operation: 20 to 85%
storage: 20 to 95%
Weight
approx. 75 g
DECT
EU, UK, AU:
CAT IQ 1.0
Frequency
US version:
DECT 6.0
1,880 to 1,900 MHz 1,920 to 1,930 MHz
SAR value of DW Office – HS 0.196 W/kg
(max. 10 g SAR)
0.093 W/kg
(max. 1 g SAR)
SAR value of DW Pro1 – HS
0.069 W/kg
(max. 10 g SAR)
0.044 W/kg
(max. 1 g SAR)
SAR value of DW Pro2 – HS
0.058 W/kg
(max. 10 g SAR)
0.025 W/kg
(max. 1 g SAR)
EMC
EN 301489-6
Radio
EN 301406
Safety
EN 60950-1
SAR
EN 50360 ref EN
62209-1 (headset)
In compliance with
Europe:
42 | DW Series - User Guide
Manufacturer Declarations
Manufacturer Declarations
Warranty
Sennheiser Communications A/S gives a warranty of 24 months on this
product. For the current warranty conditions, please visit our website at
www.sennheiser.com or contact your Sennheiser partner.
In compliance with the following requirements
• WEEE Directive (2012/19/EU)
Please dispose of this product at the end of its operational lifetime by
taking it to your local collection point or recycling center for such
equipment.
•
Battery Directive (2013/56/EU)
The product’s built-in rechargeable batteries can be recycled. In order
to protect the environment, please dispose of defective products with
their rechargeable batteries as special waste or return them to your
specialist dealer.
CE Conformity
The declaration is available at www.sennheiser.com.
Before putting the product into operation, please observe the respective
country-specific regulations!
DW Series - User Guide | 43
Manufacturer Declarations
Statements regarding FCC and Industry Canada
FCC Declaration of Conformity (DoC)
SENNHEISER
Model No: DW BS-US/DW BS USB-US
We,
Sennheiser Electronic Corporation
One Enterprise Drive • Old Lyme •
CT 06371 • USA
Tel: +1 (860) 434 9190, ext. 144
Fax: +1 (860) 434 1759
declare the above device comply with the requirements of Federal Communications Commission.
This device complies with Part 15 of the FCC rules. Operation is subjected to the following two conditions:
1) This device may not cause harmful interference, and
2) This device must accept any interference received, including interference that may cause undesired operation.
Responsible Party: Michael Lieske
This equipment complies with Part 15 of the FCC Rules and with RSS-213
of Industry Canada. Operation is subject to the following two conditions:
(1) this equipment may not cause harmful interference, and (2) this
equipment must accept any interference received, including interference
that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
This class B digital equipment complies with the Canadian ICES-003.
Changes or modifications made to this equipment not expressly approved
by Sennheiser electronic Corp. may void the FCC authorization to operate
this equipment. Before putting the equipment into operation, please
observe the respective country-specific regulations!
The headsets DW 10 HS/DW 20 HS/DW 30 HS comply with Industry
Canada RF radiation exposure limits for devices used by the general public.
They have been tested for SAR and have complied with Industry Canada
SAR limits for devices used by the general public.
Trademarks
Sennheiser is a registered trademark of Sennheiser electronic GmbH & Co.
KG.
Other product and company names mentioned in this instruction manual
may be the trademarks or registered trademarks of their respective
owners.
44 | DW Series - User Guide
Sennheiser Communications A/S
Industriparken 27, DK-2750 Ballerup, Denmark
www.sennheiser.com
Publ. 08/18, A06
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