MultiTech MTSMC-MNA1-U-SP Embedded Cellular Modem Guide

MultiTech MTSMC-MNA1-U-SP Embedded Cellular Modem Guide

SocketModem

®

Cell

MTSMC-MNA1 Device Guide

SOCKETMODEM® CELL DEVICE GUIDE SocketModem ® Cell Device Guide

Models: MTSMC-MNA1, MTSMC-MNA1-U Part Number: S000708, Version 1.2

Copyright

This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of Multi-Tech Systems, Inc. All rights reserved.

Copyright © 2019 by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information, material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and non infringement.

Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Trademarks and Registered Trademarks

Multi-Tech, and the Multi-Tech logo, and SocketModem are trademarks and registered trademarks of Multi-Tech Systems, Inc. All other products and technologies are the trademarks or registered trademarks of their respective holders.

Legal Notices

The MultiTech products are not designed, manufactured or intended for use, and should not be used, or sold or re-sold for use, in connection with applications requiring fail-safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or death, significant property damage, or serious physical or environmental damage. Examples of such use include life support machines or other life preserving medical devices or systems, air traffic control or aircraft navigation or communications systems, control equipment for nuclear facilities, or missile, nuclear, biological or chemical weapons or other military applications (“Restricted Applications”). Use of the products in such Restricted Applications is at the user’s sole risk and liability.

MULTITECH DOES NOT WARRANT THAT THE TRANSMISSION OF DATA BY A PRODUCT OVER A CELLULAR COMMUNICATIONS NETWORK WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, NOR DOES MULTITECH WARRANT ANY CONNECTION OR ACCESSIBILITY TO ANY CELLULAR COMMUNICATIONS NETWORK. MULTITECH WILL HAVE NO LIABILITY FOR ANY LOSSES, DAMAGES, OBLIGATIONS, PENALTIES, DEFICIENCIES, LIABILITIES, COSTS OR EXPENSES (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS FEES) RELATED TO TEMPORARY INABILITY TO ACCESS A CELLULAR COMMUNICATIONS NETWORK USING THE PRODUCTS.

The MultiTech products and the final application of the MultiTech products should be thoroughly tested to ensure the functionality of the MultiTech products as used in the final application. The designer, manufacturer and reseller has the sole responsibility of ensuring that any end user product into which the MultiTech product is integrated operates as intended and meets its requirements or the requirements of its direct or indirect customers.

MultiTech has no responsibility whatsoever for the integration, configuration, testing, validation, verification, installation, upgrade, support or maintenance of such end user product, or for any liabilities, damages, costs or expenses associated therewith, except to the extent agreed upon in a signed written document. To the extent MultiTech provides any comments or suggested changes related to the application of its products, such comments or suggested changes is performed only as a courtesy and without any representation or warranty whatsoever.

Contacting MultiTech Knowledge Base

The Knowledge Base provides immediate access to support information and resolutions for all MultiTech products. Visit http://www.multitech.com/kb.go

.

Support Portal

To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com

.

Support

Business Hours: M-F, 8am to 5pm CT

Country

Europe, Middle East, Africa: U.S., Canada, all others:

By Email

support@multitech.co.uk

support@multitech.com

By Phone

+(44) 118 959 7774 (800) 972-2439 or (763) 717-5863

Warranty

To read the warranty statement for your product, visit www.multitech.com/es.go

.

https://www.multitech.com/legal/warranty . For other warranty options, visit

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive, Mounds View, MN 55112 Phone: (800) 328-9717 or (763) 785-3500 Fax (763) 785-9874 2 SocketModem ® Cell MTSMC-MNA1 Device Guide

CONTENTS

Contents

Chapter 1 – Product Overview ................................................................................................................................. 6

Product Overview.......................................................................................................................................................... 6 Documentation ............................................................................................................................................................. 6

Product Build Options ................................................................................................................................................... 7

Chapter 2 – Mechanical Drawings............................................................................................................................ 8

MTSMC-Mxx1................................................................................................................................................................ 8

MTSMC-Mxx1-U ............................................................................................................................................................ 9

Chapter 3 – Specifications ...................................................................................................................................... 10

MTSMC-MNA1 and MTSMC-MNA1-U Specifications ................................................................................................. 10

Powering Down Your Device ...................................................................................................................................... 11 UART DC Electrical Characteristics.............................................................................................................................. 11

Absolute Maximum Rating........................................................................................................................................ 11

Electrical Characteristics Other Pins ........................................................................................................................... 12 Pinout Specifications................................................................................................................................................... 12

Pin Availability by Build............................................................................................................................................... 13

Power Measurements................................................................................................................................................. 14 MTSMC-MNA1 Power Draw ..................................................................................................................................... 14

MTSMC-MNA1-U Power Draw.................................................................................................................................. 15 Mounting Hardware.................................................................................................................................................... 15

Recommended Parts................................................................................................................................................. 15

Chapter 4 – Antennas ............................................................................................................................................ 16

Antenna System Cellular Devices................................................................................................................................ 16 Requirements for Cellular Antennas with regard to FCC/IC Compliance ................................................................. 16 Antenna....................................................................................................................................................................... 16 Antenna Specifications ............................................................................................................................................. 16

OEM Integration ......................................................................................................................................................... 17

FCC & IC Information to Consumers ......................................................................................................................... 17

FCC Grant Notes........................................................................................................................................................ 17

Host Labeling............................................................................................................................................................. 17

Chapter 5 – SIM Card and Account Activation ........................................................................................................ 18

Chapter 6 – Dual Carrier Firmware for Cellular Radio............................................................................................. 19

Chapter 7 – Carrier Specific Notice......................................................................................................................... 20

Firmware Over the Air (FOTA) Script .......................................................................................................................... 20 Verizon Requirement: Firmware Over The Air (FOTA) - Scripting ............................................................................ 20 Cellular Module FOTA Script Example Process ......................................................................................................... 20

FOTA Client Example Session Log ............................................................................................................................. 22

SocketModem ® Cell MTSMC-MNA1 Device Guide 3

CONTENTS

4

Chapter 8 – Safety Information .............................................................................................................................. 24

Handling Precautions .................................................................................................................................................. 24 Radio Frequency (RF) Safety ....................................................................................................................................... 24 Sécurité relative aux appareils à radiofréquence (RF).............................................................................................. 24

Interference with Pacemakers and Other Medical Devices ...................................................................................... 25 Potential interference ............................................................................................................................................... 25 Precautions for pacemaker wearers ........................................................................................................................ 25 Vehicle Safety.............................................................................................................................................................. 25 Device Maintenance ................................................................................................................................................... 25

User Responsibility...................................................................................................................................................... 26

Chapter 9 – Regulatory Information....................................................................................................................... 27

47 CFR Part 15 Regulation Class B Devices ................................................................................................................. 27

FCC Grant Information ................................................................................................................................................ 28

Chapter 10 – Environmental Notices ...................................................................................................................... 29

Waste Electrical and Electronic Equipment Statement .............................................................................................. 29 WEEE Directive.......................................................................................................................................................... 29 Instructions for Disposal of WEEE by Users in the European Union ........................................................................ 29 REACH Statement ....................................................................................................................................................... 29

Registration of Substances........................................................................................................................................ 29

Restriction of the Use of Hazardous Substances (RoHS) ............................................................................................ 30

Chapter 11 – Labels................................................................................................................................................ 31

Approvals and Certifications ....................................................................................................................................... 31 Example Labels............................................................................................................................................................ 31

Chapter 12 – Using Connection Manager ............................................................................................................... 33

Installing Connection Manager ................................................................................................................................... 33

Setting Up a Serial Device in Windows Device Manager............................................................................................ 34

Connecting a Device.................................................................................................................................................... 36

Uninstalling Connection Manager............................................................................................................................... 37 Connection Manager User Interface........................................................................................................................... 37

Main tab.................................................................................................................................................................... 38

Settings tab ............................................................................................................................................................... 39

Connection tab.......................................................................................................................................................... 39 Details tab ................................................................................................................................................................. 39 Terminal tab.............................................................................................................................................................. 39 Charts tab.................................................................................................................................................................. 39 Troubleshooting .......................................................................................................................................................... 39 Serial COM port is not available in the Serial Modem Settings................................................................................ 39 Device is not detected ("No Device") ....................................................................................................................... 39

MultiConnect Cell USB Modem is not detected ....................................................................................................... 40 Connection Manager is not working, and a device connected to the computer is not detected............................ 40 Connection Manager displays "Device Error" status for a serial device .................................................................. 40

SocketModem ® Cell MTSMC-MNA1 Device Guide

CONTENTS

Index...................................................................................................................................................................... 41

SocketModem ® Cell MTSMC-MNA1 Device Guide 5

PRODUCT OVERVIEW

Chapter 1 – Product Overview

Product Overview

SocketModem Cell models are complete, ready-to-integrate communications devices that offer standards-based LTE performance. Designed for IoT applications, these models offer enhanced coverage and optimized power consumption. These quick-to-market communications devices allow developers to add wireless communication to products with a minimum of development time and expense. SocketModem Cell models are based on industry standard open interfaces and use MultiTech’s Universal Socket design.

Documentation

The following documentation is available at multitech.com/support .

Document

SocketModem Cell Cat-M1 MTSMC-MNA1 Device Guide

Description

This document. Provides overview, safety and regulatory information, design considerations, schematics, and device information.

Universal Developer Kit 2.0

Developer Guide USB Driver Installation Guide for LTE Devices Telit ME910C1 AT Commands Reference Guide Information for developing with the MTUDK2 Developer Kit.

Includes an overview, design considerations, schematics, and installation and operation information.

Instructions for installing USB drivers on Linux and Windows Systems.

Lists AT Commands and parameters used to configure your device.

Part Number

S000669 S000610 S000616 80529ST10815A 6 SocketModem ® Cell MTSMC-MNA1 Device Guide

PRODUCT OVERVIEW

Product Build Options

Product

MTSMC-MNA1 MTSMC-MNA1-U

Developer Kit

MTUDK2-ST-Cell

Description

Embedded LTE Cat M1 serial modem with GNSS Embedded LTE Cat M1 USB modem with GNSS

Carrier/Region

US/AT&T/Verizon US/AT&T/Verizon Developer Kit for SocketModem and Dragonfly cellular devices.

All

Note:

These units ship without network activation.

To connect them to the cellular network, you need a cellular account. For more information, refer to

SIM Card and Account Activation.

The complete product code may end in .Rx. For example, MTSMC-MNA1.Rx, where R is revision and x is the revision number.

All builds can be ordered individually or in 50-packs. Add SP to the model number for a single pack.

SocketModem ® Cell MTSMC-MNA1 Device Guide 7

MECHANICAL DRAWINGS

Chapter 2 – Mechanical Drawings

MTSMC-Mxx1

8 SocketModem ® Cell MTSMC-MNA1 Device Guide

MTSMC-Mxx1-U

MECHANICAL DRAWINGS

SocketModem ® Cell MTSMC-MNA1 Device Guide 9

SPECIFICATIONS

Chapter 3 – Specifications

MTSMC-MNA1 and MTSMC-MNA1-U Specifications

Category General

Standards TCP/IP Functions Frequency Bands

Speed Description

LTE UE Category M1, 3GPP release 13 compliant USB Interface is CDC-ACM compliant SSL, IPv4/IPv6 stack with TCP and UDP protocol 4G: 1900 (B2) / 700 (B12) / 700 (B13) / AWS 1700 (B4) Data Speed

Interface

LTE Cat M1: Up to 375 Kbps uplink / Up to 300 Kbps downlink USB Interface USB 2.0 high speed 480 Mbps Serial Modem Interface Up to 921.6 Kbps

Physical Description

Weight Dimensions

Connectors

0.4 oz. (10 g) Refer to Mechanical Drawing for Dimensions.

Antenna Connector SIM

Environment

Operating Temperature -40° C to +85° C Humidity

Power Requirements

1 surface mount UFL connector for cellular and 1 for GNSS 1.8V and 3V SIM holder for mini-SIM card 20%-90% RH, non-condensing Input Voltage 3.3-5 VDC

Certifications and Compliance

EMC and Radio Compliance FCC Part 15 Class B FCC Part 24E Safety Compliance Carrier FCC Part 27 UL 60950-1 2nd ED AT&T/PTCRB/Verizon 10 SocketModem ® Cell MTSMC-MNA1 Device Guide

SPECIFICATIONS

Powering Down Your Device

CAUTION:

system.

Failing to properly power down the device before removing power may corrupt your device's file To properly power down your device, use the following sequence :

1.

2.

3.

Issue the AT#SHDN command.

Wait 30 seconds.

Power off or disconnect power.

Note:

If you send AT#SHDN and do not remove power, the radio restarts after 60 seconds.

UART DC Electrical Characteristics

Units:

Volts Applies to the following pins:

Pin

J33 J34 J35 J36

Signal Name

-RTS -RXD -TXD -RI

Pin

J37 J38 J39 J40

Signal Name

-DSR -CTS -DCD -DTR

Parameter 3.3 Volt Powered

Input Low Level Input High Level Output Low Level Output High Level

5 Volt Powered

Input Low Level Input High Level Output Low Level Output High Level

Minimum

0 1.5

0 2.35

0 2.3

0 3.7

Maximum

0.55

3.3

0.55

3.3

0.8

5 0.55

5

Absolute Maximum Rating

All models can run with an input voltage of either 3.3V or 5V. The maximum voltage on any signal pin equals the input voltage.

SocketModem ® Cell MTSMC-MNA1 Device Guide 11

SPECIFICATIONS

Electrical Characteristics Other Pins

Pin

J24 J25 J26 J27 J28 J41 J58 J61 J63

Signal Name

-RESET USB VBUS GND USB DP USB DN GND -LED LINK VCC GND

VIL Min

- - - - - -0.3

- - --

VIL Max

0.8

0.8

- 0.8

0.8

- - - --

VIH Min VIH Max

2 2 - - 2.0

2.0

- - - - - - - - 8.7

- - - - - - - - - 0 - --

VOL Min VOL Max VOH Min VOH Max

- - - 0.3

0.3

- 0.45

- - - - - 2.8

2.8

- 2.85

- - - - - - - - 3.3

- --

Pinout Specifications

Pin

J24 J25 J26 J27 J28 J33 J34 J35 J36 J37 J38 J39 J40 J41 J58

Signal Name

–RESET USB VBUS GND USB DP USB DN –RTS –RXD –TXD –RI –DSR –CTS –DCD –DTR GND –LED LINK 5.0

5.0

5.0

5.0

5.0

5.0

5.0

GND 3.3

Logic Level Voltage 1

3.3 – 5.0

3.3 – 5.0

GND 3.3

3.3

5.0

I O O O O O I GND O I I

In/Out

GND I/O I I/O J61 J63 VCC GND 5.0

GND 1 A hyphen (-) indicates a range of acceptable logic levels.

PWR GND

Description

Device reset (active low) USB power supply input Ground USB data USB data Request to send (active low) Received data (active low) Transmitted data (active low) Ring indicator (active low) Data set ready (active low) Clear to send (active low) Data carrier detect (active low) Data terminal ready (active low) Ground Link status (active low, can sink up to 150mA) DC input power Ground 12 SocketModem ® Cell MTSMC-MNA1 Device Guide

Pin Availability by Build

Pin

J24 J25 J26 J27 J28 J33 J34 J35 J36 J37 J38 J39 J40 J41 J58 J61 J63

Signal Name

–RESET USB VBUS GND USB DP USB DN –RTS –RXD –TXD –RI –DSR –CTS –DCD –DTR GND –LED LINK VCC GND X X X X X X X X X X X

Serial Only

X X X X X X X X X X

USB Only

X

SPECIFICATIONS

SocketModem ® Cell MTSMC-MNA1 Device Guide 13

SPECIFICATIONS

Power Measurements

Multi-Tech Systems, Inc. recommends that you incorporate a 10% buffer into your power source when determining product load.

Note:

The following notes apply to the following tables.

Tx Pulse:

The average peak current during an LTE connection.

Maximum Power:

maximum power.

The continuous current during maximum data rate with the radio transmitter at

Inrush Charge:

The input current during power up, or a reset.

MTSMC-MNA1 Power Draw

Radio Protocol Sleep Mode Current (if applicable) Cellular Connection Idle No Data Average Measured Current (Amps) at Maximum Power TX Pulse (Avg) Amplitude Current (Amps) Peak Current for LTE Total Inrush Charge Measured in Millicoulombs Total Inrush Charge Duration during Power Up (Inrush duration) 3.3 Volts LTE 5.0 Volts LTE

12 mA 9 mA 21 mA 14 mA 181 mA 122 mA 476 mA 268 mA 1.36 mC 1.44 mC 1.53 mS 1.38 mS 14 SocketModem ® Cell MTSMC-MNA1 Device Guide

SPECIFICATIONS

MTSMC-MNA1-U Power Draw

Radio Protocol Sleep Mode Current (if applicable) Cellular Connection Idle No Data Average Measured Current (Amps) at Maximum Power TX Pulse (Avg) Amplitude Current (Amps) Peak Current for LTE Total Inrush Charge Measured in Millicoulombs Total Inrush Charge Duration during Power Up (Inrush duration) 3.3 Volts LTE 5 Volts LTE

NA NA 45 mA 28 mA 230 mA 151 mA 556 mA 328 mA 1.70 mC 1.45 mC 1.78 mS 1.02 mS

Mounting Hardware

The board has three mounting holes at corners. Use #4 or M3 hardware for mounting the SocketModem to the board. Refer to the Mechanical Drawings for more information.

Recommended Parts

Manufacturer

PEM (Penn Engineering & Manufacturing) RAF Electronic Hardware RAF Electronic Hardware

Part

Surface Mount Standoff 3/16” Hex Female Standoff 4.5mm Hex Female Standoff

Part Number

SMTSO-M3-4ET 2051T-440-S-12-Zinc 1251-3005-S-12-Zinc SocketModem ® Cell MTSMC-MNA1 Device Guide 15

ANTENNAS

Chapter 4 – Antennas

Antenna System Cellular Devices

The cellular/wireless performance depends on the implementation and antenna design. The integration of the antenna system into the product is a critical part of the design process; therefore, it is essential to consider it early so the performance is not compromised. Devices were approved with the following antenna(s) and for alternate antennas meeting the given specifications.

The antenna system is defined as the UFL connection point from the device to the specified cable specifications and specified antenna specifications.

Requirements for Cellular Antennas with regard to FCC/IC Compliance

This device has been designed to operate with the antennas listed below and having a maximum antenna gain of 6.18 dBi for the 700 MHz band, 6.00 dBi for 1700 MHz band, and 9.01 dBi for the 1900 MHz frequency band.

Antennas not included in this list or that have a gain greater than specified are strictly prohibited for use with this device. The required antenna impedance is 50 ohms.

Antenna

Devices were approved with the following antenna or for alternate antennas meeting the given specifications: Manufacturer: Description: Model Number Wieson LTE Antenna with SMA-Male Connector GY115IE002-001

MultiTech ordering information: Model

ANLTE4-1HRA ANLTE4-2HRA ANLTE4-10HRA ANLTE4-50HRA

Quantity

1 2 10 50

Antenna Specifications

Category

Frequency Range VSWR Gain Impedance

Description

0.698 - 0.96 GHz 1.710 - 2.170 GHz 2.30 - 2.69 GHz 3:1 maximum 2.06 dBi 50 Ω nominal 16 SocketModem ® Cell MTSMC-MNA1 Device Guide

ANTENNAS Category

Radiation Polarization

Description

Omni-directional Linear, vertical

OEM Integration FCC & IC Information to Consumers

The user manual for the consumer must contain the statements required by the following FCC and IC regulations: 47 C.F.R. 15.19(a)(3), 15.21, 15.105 and RSS-Gen Issue 3, Dec 2010; 7.1.2 and 7.1.3

FCC Grant Notes

The OEM should follow all the grant notes listed below. Otherwise, further testing and device approvals may be necessary.

FCC Definitions Portable: (§2.1093)

— A portable device is defined as a transmitting device designed to be used so that the radiating structure(s) of the device is/are within 20 centimeters of the body of the user.

Mobile: (§2.1091)

— A mobile device is defined as a transmitting device designed to be used in other than fixed locations and to generally be used in such a way that a separation distance of at least 20 centimeters is normally maintained between the transmitter’s radiating structure(s) and the body of the user or nearby persons.

Actual content pending Grant

:

This device is a mobile device with respect to RF exposure compliance. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons, and must not be collocated or operate in conjunction with any other antenna or transmitter except in accordance with FCC multi-transmitter product guidelines. Installers and end-users must be provided with specific information required to satisfy RF exposure compliance for installations and final host devices. (See note under Grant Limitations.) Compliance of this device in all final host configurations is the responsibility of the Grantee.

Note:

separate FCC/IC approval.

Note:

Host design configurations constituting a device for portable use (<20 cm from human body) require Only use antennas approved respectively as listed for the unlicensed radios (Bluetooth/Wi-Fi)

Host Labeling

The following statements are required to be on the host label: This device contains FCC ID: {Add the FCC ID of the specific device} This device contains equipment certified under IC ID: {Add the IC ID of the specific device} For additional labeling requirements, see the product's Labeling Requirements. For the FCC and IC IDs, see specific certificate information in the Regulatory Statement chapter.

SocketModem ® Cell MTSMC-MNA1 Device Guide 17

SIM CARD AND ACCOUNT ACTIVATION

Chapter 5 – SIM Card and Account Activation

To use the device, set up a wireless account with your network provider:

1.

2.

Contact your network provider to obtain an account and a SIM card for their network. This device requires a mini SIM (2FF).

Give the provider the following:

3.

a.

b.

The device’s unique 15-character IMEI number located on the device label.

The device model number, also located on the device label. This number allows the carrier to verify that the device is approved for operation on their network.

Important:

Check your product’s label for the correct information to provide your wireless carrier.

Provide the model number (not the ordering part number) listed on the label.

Follow your provider's instructions for activating their SIM card on their network.

18 SocketModem ® Cell MTSMC-MNA1 Device Guide

DUAL CARRIER FIRMWARE FOR CELLULAR RADIO

Chapter 6 – Dual Carrier Firmware for Cellular Radio

This device uses a cellular radio with dual carrier firmware meaning that it can be used on different carrier networks (not simultaneously). The device can be used on either the Verizon or AT&T/other networks. The device is configured for AT&T/others by default.

To check that your device is configured for the desired network:

AT#FWSWITCH?

If response is: #FWSWITCH: 0 The device is configured for AT&T/other networks.

If response is: #FWSWITCH: 1 The device is configured for Verizon.

To switch carrier networks:

From AT&T to Verizon: AT#FWSWITCH=1,1 From Verizon to AT&T: AT#FWSWITCH=0,1

Note:

For the Link status (LS) LED to function, you must issue the command AT#GPIO=1,0,2 any time you use the firmware switch command (AT#FWSWITCH=0 or AT#FWSWITCH=1).

SocketModem ® Cell MTSMC-MNA1 Device Guide 19

CARRIER SPECIFIC NOTICE

Chapter 7 – Carrier Specific Notice

Firmware Over the Air (FOTA) Script Verizon Requirement: Firmware Over The Air (FOTA) - Scripting

Products:

MultiTech MTC-MVW1, MTC-MNA1, MTC-LNA4, MTSMC-MVW1, MTSMC-MNA1, MTSMC-LNA4, MTSMC MNG2, MTCM-LNA3, and MTCAP-LNA3 Series

Cellular Radio Modules:

For MVW1 (Cat M1): ME910C1-NV For MNA1 (Cat M1): ME910C1-NA For MNG2 (Cat M1): ME910C1-WW For LNA4 (Cat 4): LE910-NA V2 For LNA3 (Cat 1): LE910-NA1 At times, your device may require a critical update to radio firmware for devices connecting to the network. To stay compliant to Verizon’s LTE requirements you must implement FOTA. Failure to perform a critical update could result in losing access to the Verizon network.

MultiTech has developed a script for customers to use in order to initiate a FOTA update from the (the customer’s) local host processor (pull FOTA).

MultiTech LTE Category M1, Cat 1, and Cat 4 devices for Verizon will allow the customer to initiate a FOTA update from a remote server (push FOTA) as required and communicated by Verizon.

If your device does not include local processing capabilities, you will be required to upgrade when that release becomes available.

Below is an example of a FOTA process for an LTE cellular module (the same steps would work for other LTE devices just using different file names) you could implement in your host system. You may implement the process below or implement your own FOTA solution.

In the example below, your host system application periodically accesses a file placed on an FTP server of your choosing and reads file contents to determine if a firmware update is required. Contact MultiTech at support.multitech.com for test delta files and to review your process prior to deployment.

Cellular Module FOTA Script Example Process

1.

2.

3.

a.

b.

c.

d.

e.

Set up an FTP server to contain a folder for future module firmware files.

Assign a unique username/password to access the FTP server.

Create and place a file on your FTP server named firmwarecheck.csv to be downloaded and read by your cellular radio module FTP client host application. Include the following types of information in the file.

You can include additional information as needed.

The firmware version and build your LTE device should currently be using.

Path on current FTP server where firmware update file resides.

The date/time interval at which the host application should next perform a FOTA check in.

FTP server IP address which the host application should access during next FOTA check in.

Credentials for the FTP server where host application should next perform a FOTA check in.

20 SocketModem ® Cell MTSMC-MNA1 Device Guide

CARRIER SPECIFIC NOTICE 4.

Before deploying devices with your Telit cellular radio module, create code in the host system code to perform the following sequence at a defined interval (nightly, weekly, daily, monthly).

a.

b.

c.

d.

e.

f.

g.

h.

i.

j.

k.

l.

m.

n.

o.

p.

q.

Issue following command to your cellular radio module to configure socket connection settings: AT#SCFG=1,3,300,90,600,50 If data APN has not previously been programmed, issue the following command: AT+CGDCONT=3,"IPV4V6","CorrectAPNForAccount" If the data APN has been previously programmed, go to Step 4.c.

Issue the following command to check for signal presence: AT+CSQ Issue the following command to check for registration presence: AT+CEREG?

If signal and registration are present, issue the following command to establish data connection: AT#SGACT=3,1 If signal and registration are not present, check antenna for proper connection and SIM for correct orientation.

Issue following command to create FTP session: AT#FTPOPEN="204.26.122.49","username","password",1,3 Have the host application issue the following command to download the firmwarecheck.csv file, read its contents, and take actions based on those contents: AT#FTPGET="firmwarecheck.csv

Have host system issue the following command to Telit radio module to determine current firmware file version and firmware build: AT+GMR AT#CFVR If version/build indicated in responses are the same as indicated in firmwarecheck.csv:

4.s.

Go to Step

If current firmware version is older than version indicated in firmwarecheck.csv:

step.

Continue to next

Issue the following command to Telit radio module to download the file indicated in the firmwarecheck.csv file and wait for OK response (which indicates the file has been downloaded): AT#FTPGETOTA="Name-Of-Firmware-File-Here.bin",0 After file is downloaded issue following command to close FTP session: AT#FTPCLOSE After closing FTP, issue following command to disconnect data session: AT#SGACT=3,0 After closing data session, issue following command to apply downloaded file: AT#OTAUP=0 Before continuing, wait for your cellular radio to reset a total of three times and/or wait a fixed period of time to ensure module has enough time to apply downloaded firmware. The time needed varies depending on the size of your firmware file.

Issue the following command to determine current firmware version.

AT+GMR If version matches value indicated in firmwarecheck.csv:

Go to Step 4.t.

SocketModem ® Cell MTSMC-MNA1 Device Guide 21

CARRIER SPECIFIC NOTICE

22

r.

s.

t.

If version does not match value indicated in firmwarecheck.csv issue, appropriate commands listed earlier as needed in order to attempt to download and process the firmware file again.

Issue following command to close FTP session: AT#FTPCLOSE Issue following command to close data session: AT#SGACT=3,0 End Process

Note:

Before deploying the device, thoroughly test your chosen FOTA implementation for functionality.

Before performing any module firmware update to devices in the field, first thoroughly test the new module firmware to ensure compatibility with your existing application.

In the above example you might consider placing on the FTP server one file for every IMEI you deploy. Then have host application read module IMEI to determine which IMEI file on the FTP server to read. This would allow you to control which specific IMEIs you want to update by changing the contents of the file on server for the device IMEI.

FOTA Client Example Session Log

Example of updated from firmware version 30.00.001-B026 to version 30.00.001-B026_FOTA [Tue Jan 09 13:18:18.344 2018] AT+GMM [Tue Jan 09 13:18:18.437 2018] ME910C1-NA [Tue Jan 09 13:18:18.437 2018] [Tue Jan 09 13:18:18.437 2018] OK [Tue Jan 09 13:18:18.952 2018] AT+GMR [Tue Jan 09 13:18:19.046 2018] 30.00.001-B026 [Tue Jan 09 13:18:19.046 2018] [Tue Jan 09 13:18:19.046 2018] OK [Tue Jan 09 13:18:19.560 2018] AT#SCFG=1,3,300,90,600,50 [Tue Jan 09 13:18:19.950 2018] OK [Tue Jan 09 13:18:20.465 2018] AT+CGDCONT=3,"IPV4V6","VZWINTERNET" [Tue Jan 09 13:18:21.120 2018] OK [Tue Jan 09 13:18:21.635 2018] AT+CSQ [Tue Jan 09 13:18:21.729 2018] +CSQ: 25,3 [Tue Jan 09 13:18:21.729 2018] [Tue Jan 09 13:18:21.729 2018] OK [Tue Jan 09 13:18:22.243 2018] AT+CEREG?

[Tue Jan 09 13:18:22.384 2018] +CEREG: 0,1 [Tue Jan 09 13:18:22.384 2018] [Tue Jan 09 13:18:22.384 2018] OK [Tue Jan 09 13:18:22.899 2018] AT#SGACT=3,1 [Tue Jan 09 13:18:23.101 2018] #SGACT: 100.82.36.41,38.0.16.20.176.102.243.25.0.0.0.2.116.124.129.1

[Tue Jan 09 13:18:23.101 2018] [Tue Jan 09 13:18:23.101 2018] OK [Tue Jan 09 13:18:23.616 2018] AT#FTPOPEN="204.26.122.49","USERNAME","PASSWORD",1,3 [Tue Jan 09 13:18:24.942 2018] OK [Tue Jan 09 13:18:25.457 2018] AT#FTPGET="firmwarecheck.csv" SocketModem ® Cell MTSMC-MNA1 Device Guide

CARRIER SPECIFIC NOTICE

[Tue Jan 09 13:18:26.159 2018] CONNECT [Tue Jan 09 13:18:26.237 2018] 30.00.001-B026_FOTA,30.00.001 B026_FOTA.bin,2017-01-31,204.26.122.49,USERNAME,PASSWORD [Tue Jan 09 13:18:26.253 2018] NO CARRIER [Tue Jan 09 13:18:26.767 2018] AT+GMR [Tue Jan 09 13:18:26.861 2018] 30.00.001-B026 [Tue Jan 09 13:18:26.861 2018] [Tue Jan 09 13:18:26.861 2018] OK [Tue Jan 09 13:18:27.742 2018] AT#CFVR [Tue Jan 09 13:18:27.750 2018] #CFVR: 1 [Tue Jan 09 13:18:27.750 2018] [Tue Jan 09 13:18:27.750 2018] OK [Tue Jan 09 13:18:32.430 2018] AT#FTPGETOTA="30.00.001-B026_to_B026 FOTA.bin",0 [Tue Jan 09 13:18:37.001 2018] OK [Tue Jan 09 13:18:37.516 2018] AT#FTPCLOSE [Tue Jan 09 13:18:37.843 2018] OK [Tue Jan 09 13:18:38.358 2018] AT#SGACT=3,0 [Tue Jan 09 13:18:38.545 2018] OK [Tue Jan 09 13:18:39.060 2018] AT#OTAUP=0 [Tue Jan 09 13:18:39.388 2018] OK [Tue Jan 09 13:21:23.977 2018] AT+GMR [Tue Jan 09 13:21:27.456 2018] 30.00.001-B026_FOTA [Tue Jan 09 13:21:27.456 2018] SocketModem ® Cell MTSMC-MNA1 Device Guide 23

SAFETY INFORMATION

Chapter 8 – Safety Information

Handling Precautions

To avoid damage due to the accumulation of static charge, use proper precautions when handling any cellular device. Although input protection circuitry has been incorporated into the devices to minimize the effect of static build-up, use proper precautions to avoid exposure to electronic discharge during handling and mounting the device.

Radio Frequency (RF) Safety

Due to the possibility of radio frequency (RF) interference, it is important that you follow any special regulations regarding the use of radio equipment. Follow the safety advice given below.

Operating your device close to other electronic equipment may cause interference if the equipment is inadequately protected. Observe any warning signs and manufacturers’ recommendations.

Different industries and businesses restrict the use of cellular devices. Respect restrictions on the use of radio equipment in fuel depots, chemical plants, or where blasting operations are in process. Follow restrictions for any environment where you operate the device.

Do not place the antenna outdoors.

Switch OFF your wireless device when in an aircraft. Using portable electronic devices in an aircraft may endanger aircraft operation, disrupt the cellular network, and is illegal. Failing to observe this restriction may lead to suspension or denial of cellular services to the offender, legal action, or both.

Switch OFF your wireless device when around gasoline or diesel-fuel pumps and before filling your vehicle with fuel.

Switch OFF your wireless device in hospitals and any other place where medical equipment may be in use.

Sécurité relative aux appareils à radiofréquence (RF)

À cause du risque d'interférences de radiofréquence (RF), il est important de respecter toutes les réglementations spéciales relatives aux équipements radio. Suivez les conseils de sécurité ci-dessous.

Utiliser l'appareil à proximité d'autres équipements électroniques peut causer des interférences si les équipements ne sont pas bien protégés. Respectez tous les panneaux d'avertissement et les recommandations du fabricant.

Certains secteurs industriels et certaines entreprises limitent l'utilisation des appareils cellulaires. Respectez ces restrictions relatives aux équipements radio dans les dépôts de carburant, dans les usines de produits chimiques, ou dans les zones où des dynamitages sont en cours. Suivez les restrictions relatives à chaque type d'environnement où vous utiliserez l'appareil.

Ne placez pas l'antenne en extérieur.

Éteignez votre appareil sans fil dans les avions. L'utilisation d'appareils électroniques portables en avion est illégale: elle peut fortement perturber le fonctionnement de l'appareil et désactiver le réseau cellulaire. S'il ne respecte pas cette consigne, le responsable peut voir son accès aux services cellulaires suspendu ou interdit, peut être poursuivi en justice, ou les deux.

Éteignez votre appareil sans fil à proximité des pompes à essence ou de diesel avant de remplir le réservoir de votre véhicule de carburant.

24 SocketModem ® Cell MTSMC-MNA1 Device Guide

SAFETY INFORMATION

Éteignez votre appareil sans fil dans les hôpitaux ou dans toutes les zones où des appareils médicaux sont susceptibles d'être utilisés.

Interference with Pacemakers and Other Medical Devices Potential interference

Radio frequency energy (RF) from cellular devices can interact with some electronic devices. This is electromagnetic interference (EMI). The FDA helped develop a detailed test method to measure EMI of implanted cardiac pacemakers and defibrillators from cellular devices. This test method is part of the Association for the Advancement of Medical Instrumentation (AAMI) standard. This standard allows manufacturers to ensure that cardiac pacemakers and defibrillators are safe from cellular device EMI.

The FDA continues to monitor cellular devices for interactions with other medical devices. If harmful interference occurs, the FDA will assess the interference and work to resolve the problem.

Precautions for pacemaker wearers

If EMI occurs, it could affect a pacemaker in one of three ways: Stop the pacemaker from delivering the stimulating pulses that regulate the heart's rhythm.

Cause the pacemaker to deliver the pulses irregularly.

Cause the pacemaker to ignore the heart's own rhythm and deliver pulses at a fixed rate.

Based on current research, cellular devices do not pose a significant health problem for most pacemaker wearers.

However, people with pacemakers may want to take simple precautions to be sure that their device doesn't cause a problem.

Keep the device on the opposite side of the body from the pacemaker to add extra distance between the pacemaker and the device.

Avoid placing a turned-on device next to the pacemaker (for example, don’t carry the device in a shirt or jacket pocket directly over the pacemaker).

Vehicle Safety

When using your device in a vehicle: Do not use this device while driving.

Respect national regulations on the use of cellular devices in vehicles.

If incorrectly installed in a vehicle, operating the wireless device could interfere with the vehicle’s electronics. To avoid such problems, use qualified personnel to install the device. The installer should verify the vehicle electronics are protected from interference.

Using an alert device to operate a vehicle’s lights or horn is not permitted on public roads.

UL evaluated this device for use in ordinary locations only. UL did NOT evaluate this device for installation in a vehicle or other outdoor locations. UL Certification does not apply or extend to use in vehicles or outdoor applications.

Device Maintenance

Do not attempt to disassemble the device. There are no user serviceable parts inside.

SocketModem ® Cell MTSMC-MNA1 Device Guide 25

SAFETY INFORMATION

When maintaining your device: Do not misuse the device. Follow instructions on proper operation and only use as intended. Misuse could make the device inoperable, damage the device and/or other equipment, or harm users.

Do not apply excessive pressure or place unnecessary weight on the device. This could result in damage to the device or harm to users.

Do not use this device in explosive or hazardous environments unless the model is specifically approved for such use. The device may cause sparks. Sparks in explosive areas could cause explosion or fire and may result in property damage, severe injury, and/or death.

Do not expose your device to any extreme environment where the temperature or humidity is high. Such exposure could result in damage to the device or fire. Refer to the device specifications regarding recommended operating temperature and humidity.

Do not expose the device to water, rain, or spilled beverages. It is not waterproof. Exposure to liquids could result in damage to the device.

Do not place the device alongside computer discs, credit or travel cards, or other magnetic media. The information contained on discs or cards may be affected by the device.

Using accessories, such as antennas, that MultiTech has not authorized or that are not compliant with MultiTech's accessory specifications may invalidate the warranty.

If the device is not working properly, contact MultiTech Technical Support.

User Responsibility

Respect all local regulations for operating your wireless device. Use the security features to block unauthorized use and theft.

26 SocketModem ® Cell MTSMC-MNA1 Device Guide

REGULATORY INFORMATION

Chapter 9 – Regulatory Information

47 CFR Part 15 Regulation Class B Devices

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Warning:

Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

SocketModem ® Cell MTSMC-MNA1 Device Guide 27

REGULATORY INFORMATION

FCC Grant Information

FCC Identifier: Equipment Class: Notes: Approval:

RI7ME910C1NA PCS Licensed Transmitter ME910C1-NA LTE Module CAT M Single Modular

FCC Rule Part

27 27 27 27 24E 24E

Frequency Range (MHz)

699 - 716 699 - 716 1710 - 1755 1710 - 1755 1850 - 1910 1850 - 1910

Output Watts

0.22751

0.27861

0.22803

0.22594

0.22803

0.22439

Frequency Tolerance

1.0 PM 1.0 PM 1.0 PM 1.0 PM 1.0 PM 1.0 PM

Emission Designator

1M17G7D 1M14W7D 1M29G7D 1M03W7D 1M20G7D 1M06W7D Output power is conducted.

This device is approved for mobile and fixed use with respect to RF exposure compliance. The antenna of this transmitter must provide a separation distance of at least 20 cm from all persons. Installers and end users must be provided with antenna installation instructions and antenna operating conditions and instructions for satisfying RF exposure compliance. The final product operating this transmitter must include operating instructions and antenna installation instructions for end users and installers to satisfy RF exposure compliance requirements. Multi transmitter, supporting simultaneous transmission configurations, have not been evaluated and shall be evaluated according to KDB Publication 447498 and §15.31 (h) and §15.31 (k) and §2.1 end product terms and concepts.

Compliance of this device in all final product configurations is the responsibility of the Grantee. Installation of this device into specific final products may require the submission of a Class II permissive change application containing data pertinent to RF Exposure, emissions and host/module authentication, or new application if appropriate.

The maximum antenna gain including cable loss for compliance with radiated power limits, RF exposure requirements, and the categorical exclusion requirements of 2.1091 is 6.18 dBi for the 700 MHz frequency band, 6.00 dBi for 1700 MHz band, and 9.01 dBi for the 1900 MHz frequency band.

28 SocketModem ® Cell MTSMC-MNA1 Device Guide

ENVIRONMENTAL NOTICES

Chapter 10 – Environmental Notices

Waste Electrical and Electronic Equipment Statement

Note:

This statement may be used in documentation for your final product applications.

WEEE Directive

The WEEE Directive places an obligation on EU-based manufacturers, distributors, retailers, and importers to take back electronics products at the end of their useful life. A sister directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. The WEEE Directive covers all MultiTech products imported into the EU as of August 13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.

Instructions for Disposal of WEEE by Users in the European Union

The symbol shown below is on the product or on its packaging, which indicates that this product must not be disposed of with other waste. Instead, it is the user's responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or where you purchased the product.

July, 2005

REACH Statement Registration of Substances

Multi-Tech Systems, Inc.

confirms that none of its products or packaging contain any of the Substances of Very High Concern (SVHC) on the REACH Candidate List, in a concentration above the 0.1% by weight allowable limit The latest

197

substances restricted per the REACH Regulation were following for the most current candidate list of substances:

last updated January 2019

. Refer to the http://echa.europa.eu/candidate-list-table .

SocketModem ® Cell MTSMC-MNA1 Device Guide 29

ENVIRONMENTAL NOTICES

Restriction of the Use of Hazardous Substances (RoHS)

Multi-Tech Systems, Inc.

Certificate of Compliance 2015/863

Multi-Tech Systems, Inc. confirms that its embedded products comply with the chemical concentration limitations set forth in the directive 2015/863 of the European Parliament (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment - RoHS).

These MultiTech products do not contain the following banned chemicals 1 : Lead, [Pb] < 1000 PPM Mercury, [Hg] < 100 PPM Cadmium, [Cd] < 100 PPM Hexavalent Chromium, [Cr+6] < 1000 PPM Polybrominated Biphenyl, [PBB] < 1000 PPM Polybrominated Diphenyl Ethers, [PBDE] < 1000 PPM Bis(2-Ethylhexyl) phthalate (DEHP): < 1000 ppm Benzyl butyl phthalate (BBP): < 1000 ppm Dibutyl phthalate (DBP): < 1000 ppm Diisobutyl phthalate (DIBP): < 1000 ppm Environmental considerations: Moisture Sensitivity Level (MSL) =1 Maximum Soldering temperature = 260C (in SMT reflow oven) 1 Lead usage in some components is exempted by the following RoHS annex, therefore higher lead concentration would be found in some modules (>1000 PPM); - Resistors containing lead in a glass or ceramic matrix compound.

30 SocketModem ® Cell MTSMC-MNA1 Device Guide

LABELS

Chapter 11 – Labels

Approvals and Certifications

This device is an industry and/or carrier approved modem. In most cases, when integrated and used with an antenna system that was part of the MultiTech modem certification, additional approvals or certifications are not required for the device that you develop as long as the following requirements are met:

PTCRB Requirements:

The antenna system cannot be altered. The antenna system must be the same type with similar in-band and out-of-band radiation patterns and maintain the same specifications. Refer to the FCC grant information for details.

Model Identification:

The MultiTech model identification allows the carrier to verify the modem as one of its approved models. This information is located on the modem's label below the bar code.

Example Labels

Note:

Actual labels vary depending on the regulatory approval markings and content.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

The label shown is not than actual size.

1 - Multi-Tech Model Identification.

2 - Multi-Tech Ordering Part Number.

3 - IMEI (International Mobile Equipment Identity).

MTSMC-MNA1 Package Label MTSMC-MNA1-U Package Label

SocketModem ® Cell MTSMC-MNA1 Device Guide 31

LABELS MTSMC-MNA1 Device Label MTSMC-MNA1-U Device Label

32 SocketModem ® Cell MTSMC-MNA1 Device Guide

USING CONNECTION MANAGER

Chapter 12 – Using Connection Manager

Use Connection Manager to: Install the latest device drivers.

Activate and connect your device to your carrier’s network.

Note:

Connection Manager can install drivers and connect your device regardless of your cellular network; however, activation is only supported with Verizon, Aeris, Sprint, and some regional carriers. If you cannot activate your device with Connection Manager, refer to

Account Activation for Cellular Devices.

MTD-H5 models use SIM-based activation. If you do not have a SIM card, contact your carrier.

Switch the firmware in your device to a different carrier (if supported by your device).

Manage cellular connection and automatically reconnect with the keep-alive feature.

View device details.

View line charts of signal level and data rates.

Use a terminal window for communicating with and troubleshooting the device.

Installing Connection Manager

Connection Manager installs the appropriate drivers for USB devices along with the application. Serial devices do not require drivers.

Note:

fail.

Attempting to plug in the device before the appropriate drivers are installed can cause the connection to To install Connection Manager and the device drivers:

1.

2.

3.

4.

5.

Go to Click https://www.multitech.com/support/connection-manager

Connection Manager

Open or unzip the .

Connection Manager

file and run the installer (.msi file).

In the MultiTech Connection Manager Setup Wizard, read the end-user license agreement and check

accept the terms in the License Agreement

.

.

I

Click

Next

to have the installer automatically disable the native WWAN AutoConfig service in Windows.

The WWAN AutoConfig service manages mobile broadband connections. Connection Manager requires that this service be disabled.

Note:

This page appears only on Windows 10.

6.

7.

If a MultiTech device is connected to the computer, disconnect it and click If you use a USB device, check

Install the modem driver

.

Next

.

CAUTION:

Unless you are certain that the drivers for your USB device are already installed on the computer, make sure that you check

Install the modem driver

. Failure to do this will cause the application to incorrectly detect your device or not detect the device at all.

Note:

Because serial devices do not require drivers, it does not matter if you check or uncheck

Install the modem driver

for a serial device.

SocketModem ® Cell MTSMC-MNA1 Device Guide 33

USING CONNECTION MANAGER 8.

9.

To specify a folder for Connection Manager, use the default folder or click you want to use.

Change

to browse to the folder Click

Install

.

A separate wizard opens for installing Telit drivers. Some MultiTech devices use embedded modules from Telit Wireless Solutions to provide cellular connectivity; these devices require Telit drivers.

10.

11.

12.

Select

Complete

setup type.

When the drivers are installed, click

Finish

.

In the Setup Wizard, click

Finish

.

Note:

To open Connection Manager after installation, check

Manager when the installation is finished

.

Start the MultiTech Connection

After the drivers are installed, you need to restart your computer if prompted by Windows.

If using a USB device, you can connect the device to the carrier's network with Connection Manager. Refer to

Connecting a Device .

If using a serial device, you need to set up the device in Windows Device Manager before connecting the device.

Refer to

Setting Up a Serial Device in Windows Device Manager

.

Setting Up a Serial Device in Windows Device Manager

To set up the device in Windows Device Manager:

1.

2.

3.

4.

Make sure that your desired COM port for the serial device is available.

Connect the serial device to the PC.

Go to (in

Control Panel COM Ports

).

>

Device Manager

. Make a note of the COM port number for the connected device Example: The COM port is

COM31

.

Go to

Action

>

Add legacy hardware

.

34 SocketModem ® Cell MTSMC-MNA1 Device Guide

USING CONNECTION MANAGER 5.

In the

Add Hardware Wizard

:

a.

b.

c.

d.

e.

Click Select

Next

.

Install the hardware that I manually select from a list

, then click Select

Modems

, then click

Next

.

Select

Standard Modem Types

, then select

Standard 33600 bps Modem Next

.

Check

Don't detect my modem; I will select it from a list

, then click

Next

.

on the right.

Important:

Make sure that you select

only

Standard 33600 bps Modem

. Selecting another model may cause your device to work incorrectly or fail.

f.

g.

h.

Select your COM port, then click Click

Finish

.

Go to

Device Manager Next

.

>

Modems

and confirm that the device is added.

To verify that the device is set up correctly, query the device:

6.

a.

b.

Go to

Device Manager

>

Modems

, right-click

Standard 33600 bps Modem

, and select

Properties

.

On the

Diagnostics

tab, click

Query Modem

.

Note:

port.

The device cannot be queried if the Connection Manager is running and using the device's If the device is ready, diagnostic information from the device appears in the box above.

To connect the device to your carrier's network, refer to

Connecting a Device

.

SocketModem ® Cell MTSMC-MNA1 Device Guide 35

USING CONNECTION MANAGER

36

Connecting a Device

Before You Begin

Make sure that your device is connected to the computer where Connection Manager is installed.

Set up the device in Device Manager. Refer to

Setting Up a Serial Device in Windows Device Manager

.

To connect your device to the carrier's network:

1.

Open Connection Manager.

Connection Manager automatically detects the connected device, and the changes to

Connect Detect

button on the . If the application cannot detect the device automatically, click

Detect Main

to initiate device detection manually.

tab

2.

If you are connecting the device to this computer for the first time, on the

Connection

dialog box, provide values for the connection settings, such as the dial number and access point name (APN).

You may need to ask the carrier for these settings.

a.

To monitor Internet connectivity, have Connection Monitor send periodic pings to a host, check

Enable keep-alive

and enter the IP address or host name to ping in the

Host to ping

box. For example, you can enter the host name google.com

or IP address

8.8.8.8

.

If the keep-alive check fails, Connection Manager automatically reconnects. When the keep-alive feature is enabled, the Connection Manager's

Main

tab displays the keep-alive check status and when the last ping response was received.

b.

c.

If your device supports dual carriers, switch the firmware to the desired carrier by selecting the carrier in the

MNO Firmware

list. For example, if your device can switch the firmware between AT&T and Verizon, select

Verizon

in the list.

Note:

The

MNO Firmware

switching.

list doesn't appear if your device doesn't support carrier firmware When you change the carrier firmware, the modem automatically restarts to apply the selected firmware.

To save the settings, click

Apply

.

You can change the connection settings on the and

Password Connection

tab. The cannot be changed after the device is connected.

Dial number

,

APN

,

User name

,

3.

4.

On the

Settings

tab, select USB or serial device.

USB Modem

or

Serial Modem

depending on whether you are connecting a If you are connecting a serial device, provide the serial settings on the

Settings

tab:

a.

b.

In the

Modem type

For the other settings, provide the values that match the serial-port settings for the device in Device Manager.

list, select the appropriate modem type.

For

Port

, expand

Ports

and notice the COM port number next to the device name. Right-click the device name, select

Properties

, and find the values for the other settings on the

Port Settings

tab.

c.

Note:

To save the settings, click

Apply

.

SocketModem ® Cell MTSMC-MNA1 Device Guide

USING CONNECTION MANAGER

Settings displayed for a USB device on the be changed.

Settings

tab are determined automatically and cannot To set the application to run during Windows startup, check

Run application at Windows startup

.

To automatically connect to the Internet, check

Connect to the Internet automatically

.

Selecting scenarios where Connection Manager is running on a remote computer. If a power failure occurs on the computer, these settings ensure the application will restart and reconnect to the Internet when power is restored.

Run application at Windows startup

and

Connect to the Internet automatically

is useful in

5.

On the

Main

tab, click

Connect

.

When a connection is established, the

Main

tab displays the download and upload speeds, the amount of traffic sent and received,

Connected

status, and the signal strength percentage and bars. The statistics on connection speeds and traffic are available only during a current connection session.

Note: 6.

For serial modems, the signal strength is available only when the device is displayed.

not

connected to the carrier's network. When connection to the network is established, the last signal strength value is View the details for the current connection on the

Details

tab.

To disconnect the device from the carrier's network, click

Disconnect

.

Uninstalling Connection Manager

Along with uninstalling Connection Manager, the installed device drivers are also removed.

Before You Begin

Make sure that Connection Manager is not running.

To uninstall Connection Manager:

1.

2.

3.

In Windows, go to

Control Panel > Programs > Programs and Features

.

Right-click

MultiTech Connection Manager

and select

Uninstall

.

Click

Yes

to confirm that you want to uninstall Connection Manager.

The native Windows WWAN AutoConfig service is automatically enabled.

4.

When the message "Are you sure you want to uninstall this product?" appears, click Connection Manager and the installed drivers are removed from the computer.

Yes

.

Note:

The steps above describe how to uninstall Connection Manager using Control Panel. You can also uninstall the application by using the installer file (.msi). Double-click the file, in the MultiTech Connection Manager Setup Wizard, click

Next

, and then select

Remove

on the next two pages.

Connection Manager User Interface

Connection Manager consists of the following tabs: Main Settings SocketModem ® Cell MTSMC-MNA1 Device Guide 37

USING CONNECTION MANAGER

Connection Details Terminal Charts 38

Main tab

The

Main

tab displays the following: Status of device connection: Searching, Connecting, Connected, Disconnecting, or Disconnected The action button, which changes according to the current device connection status:

Disconnect Detect

,

Connect

, or Signal strength bars and percentage indicator (only when connection to the carrier's network is established)

Note:

The signal strength is displayed for a serial device only when the device is not connected to the carrier's network.

Connection statistics: download and upload speeds, amount of traffic sent and received (only when connection to the carrier's network is established) The keep-alive check status and when the last ping response was received if checked on the

Connection

tab.

Enable keep-alive check

is SocketModem ® Cell MTSMC-MNA1 Device Guide

USING CONNECTION MANAGER

Settings tab

Use the

Settings

tab to specify the type of device:

USB Modem

or

Serial Modem

.

If

USB Modem

is selected, the tab displays USB settings. These settings cannot be edited.

If

Serial Modem

is selected, the tab displays the serial settings that match the serial-port settings for the device. You can edit these settings.

The

Settings

options.

tab also contains the

Run application at Windows startup

and

Connect to the Internet automatically

Check

Run application at Windows startup

to open Connection Manager when Windows starts.

Check

Connect to the Internet automatically

to set Connection Manager to connect to the carrier's network automatically each time the application opens.

Connection tab

The

Connection

tab displays the following: The carrier-provided connection settings.

The

Enable keep-alive check

box. Check this box to monitor connectivity to the Internet. Check

Enable keep-alive check

and enter the IP address or host name to ping in the automatically reconnect.

Host to ping

box. Connection Monitor will send periodic pings to the host. If the keep-alive feature fails, Connection Manager will The

MNO firmware

list. If your device supports dual carriers, you can switch the firmware to the other carrier by selecting the carrier in this list.

Note:

The

Connection

tab isn't available if Connection Manager doesn't detect a device.

Details tab

The

Details

tab displays the modem details when a device is detected and the connection details when a connection is established.

Terminal tab

The

Terminal

tab contains a terminal window to communicate with the connected device by entering AT commands. For details, refer to the AT Commands reference guide for your device.

Note:

When a serial device is connected to the carrier's network, the terminal window isn't available.

Charts tab

The

Charts

tab contains line charts that graphically represent signal strength and download and upload speeds for the 2-hour interval.

Troubleshooting Serial COM port is not available in the Serial Modem Settings

Close Connection Manager and reopen it.

Device is not detected ("No Device")

After following the steps to activate your device, the

Main

tab still indicates "No Device." SocketModem ® Cell MTSMC-MNA1 Device Guide 39

USING CONNECTION MANAGER

Try the following steps:

1.

2.

3.

4.

Click the

Settings

tab and make sure that the appropriate modem type is selected: USB or Serial.

If you are connecting a serial device, make sure that all serial modem settings correspond to the serial modem and serial port configuration.

Restart Connection Manager.

Disconnect and reconnect the device.

MultiConnect Cell USB Modem is not detected

1.

2.

Check the Power and LS LEDs on the device. If they are not continuously lit, then the problem is with the power supply. Check the cable and connections.

USB device: Make sure that the device is connected to the PC and that the correct USB cable is in use.

Connection Manager is not working, and a device connected to the computer is not detected

Connection Manager cannot detect a connected device because the required drivers are not installed. The most likely cause is that

Install the modem drivers

was not checked during the installation.

Uninstall and re-install Connection Manager. During the installation, make sure that you check

driver

. Refer to

Uninstalling Connection Manager

and

Installing Connection Manager

.

Install the modem

Connection Manager displays "Device Error" status for a serial device

This error has the following causes and solutions.

Cause

Connection Manager cannot open the COM port that the device was installed on because the port is being used by another program.

The wrong COM port is specified for the device on the

Settings

tab.

Solution

If possible, free up the COM port for the device.

On the

Settings

tab, select the COM port that matches the port that the device is installed on and click

Apply

.

You can look up the port in Device Manager in Windows. In Device Manager, expand

Modems

, right click the name of your device, and select Note the port on the

Modem

tab.

Properties

.

40 SocketModem ® Cell MTSMC-MNA1 Device Guide

INDEX

Index

A

activation.......................................................................33

antenna .........................................................................16

cellular devices.........................................................16

AT#SHDN .......................................................................11

B

build options ...................................................................7

C

certification

FCC ...........................................................................28

Class B ..........................................................................27

Connection Manager

Charts tab.................................................................37

connecting device to carrier's network ...................36

Connection tab.........................................................37

Details tab ................................................................37

installation ...............................................................33

installation of device drivers....................................33

Main tab...................................................................37

overview ..................................................................33

Settings tab ..............................................................37

Terminal tab.............................................................37

troubleshooting .......................................................39

uninstalling...............................................................37

D

device connecting to carrier's network with Connection

Manager...................................................................36

maintenance ............................................................25

device drivers

installation for use with Connection Manager ........33

documentation................................................................6

E

electrical characteristics, pins .......................................12

F

FCC SocketModem ® Cell MTSMC-MNA1 Device Guide

grant notes...............................................................17

FCC certification ............................................................28

FCC Notice

Class B .....................................................................27

H

hazardous substances ...................................................30

host labeling..................................................................17

I

interférence des radiofréquences.................................24

K

KDB 447498 Section 8 ..................................................17

L

labeling

host ..........................................................................17

labels .............................................................................31

M

maintenance .................................................................25

mechanical drawings....................................................8 9

model location ..............................................................31

mounting hardware ......................................................15

P

power down ..................................................................11

power draw...................................................................14

MTSMC-MAT1..........................................................14

MTSMC-MAT1-U ......................................................15

R

radio frequency interference........................................24

RoHS..............................................................................30

S

safety 41

INDEX

RF interference ........................................................24

vehicle......................................................................25

shutdown ......................................................................11

SIM card ........................................................................18

specifications.................................................................10

static..............................................................................24

sécurité

interférences RF.......................................................24

T

troubleshooting

Connection Manager ...............................................39

U

user responsibility.........................................................26

V

vehicle safety ................................................................25

42 SocketModem ® Cell MTSMC-MNA1 Device Guide

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