Beko BLQSDW177 Owner Manual

Beko BLQSDW177 Owner Manual
Instruction of use
Please read these instructions first before using your
Thank you for choosing a Beko appliance.
Please take some time to read this user manual before using your appliance,
to ensure you know how to safely operate the controls and functions.
Carefully follow all unpacking and installation instructions to ensure the
appliance is correctly connected and fitted prior to use.
Please write your product model and serial number on the last page of this
user manual, and store in a safe location close to the appliance for easy
future reference.
This user manual may also be applicable for several other models.
Differences between models will be listed.
If you have any questions or concerns, please call our contact centre or find
help and information online at
Explanation of symbols used throughout this User Manual
- The terminal in the plug is marked with the symbol.
- Important information or useful usage tips.
- Symbol for waste electrical and electronic equipment.
- Some installation steps in furniture are marked with the symbol
of attention.
1 Your refrigerator
4 Before operating
Final Check ..................................... 14
2 Warnings
Electrical requirements....................... 6
Warning! This appliance must be
earthed .............................................. 6
Energy saving tips ............................. 7
Compliance with WEEE Directive and
Disposing of the Waste Product: ....... 7
Compliance with RoHS directive: .......7
Package information .......................... 7
3 Installation
Disposing of the packaging ............... 8
Disposing of your old refrigerator ....... 8
Placing and Installation ...................... 8
Transportation instructions ...................8
Replacing the interior light bulb...........9
Installation instructions .......................9
Reversing the door ..........................13
5 Operating the product 15
Control Panel .................................. 15
Defrosting ........................................ 15
Suggested arrangement of food in the
appliance .........................................16
6 Maintenance and
7 Do’s and Don’ts
Problem solving .............................. 18
Standard guarantee terms and
Built-in appliances guarantee
terms and conditions....................20
How to obtain service..................21
1 Your refrigerator
Congratulations on your choice of a Beko quality Appliance which has been
designed to give you service for many years.
Control Panel
Movable shelves
Wine rack
Interior light on left wall
Vegetable drawers
Defrost water collection channel drain tube
Crisper cover
Front feet
Adjustable door shelves
Bottle shelf
2 Warnings
• Do not connect your appliance to the
electricity supply until all packing and
transit protectors have been
• If transported horizontally leave
to stand upright for at least 4
hours before switching on to allow
compressor oil to settle.
• If you are discarding an old
refrigerator with a lock or latch fitted
to the door, disable the lock/latch,
ensure that it is left in a safe condition
to prevent the entrapment of young
• This fridge must only be used for its
intended purpose i.e. the storing and
cooling of edible foodstuff.
• Do not dispose of the appliance
on a fire. At Beko, the care and
protection of our environment is an
ongoing commitment. This appliance
which is among the latest range
introduced is particularly environment
friendly. Your appliance contains non
CFC / HFC natural substances in the
cooling system (called R600a) and in
the insulation (called cyclopentane)
which are potentially flammable if
exposed to fire. Therefore, take care
not to damage, the cooling circuit /
pipes of the appliance in
transportation and in use. In case of
damage do not expose the appliance
to fire or potential ignition source and
immediately ventilate the room where
the appliance is situated.
• We suggest you contact your local
authority for disposal information and
facilities available.
• See 'Installation instructions' on page
9 for information on suitable location.
• To obtain the best possible
performance and trouble free
operation from your appliance it is
very important to carefully read these
• On delivery, check to make sure that
the product is not damaged and that
all the parts and accessories are in
perfect condition.
• Ensure that the plug remains readily
accessible. Do not use multiple
adapter or extension cable.
• Failure to observe these instructions
may invalidate your right to free
service during the guarantee period.
• Keep ventilation openings, in the
appliance enclosure or in the built-in
structure, clear of obstruction.
• Do not use mechanical devices
or other means to accelerate the
defrosting process, other than those
recommended by the manufacturer.
• Do not damage the refrigerant circuit.
• Do not use electrical appliances
inside the food storage
compartments of the appliance,
unless they are of the type
recommended by the manufacturer.
• We suggest you keep these
instructions in a safe place for easy
• This appliance can be used by
children aged from 8 years and
above and persons with reduced
physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning
use of the appliance in a safe way
and understand the hazards
involved. Children shall not play with
the appliance. Cleaning and user
maintenance shall not be made by
children without supervision.
• Children should be supervised to
ensure that they do not play with the
If the fitted moulded plug is not
suitable for your socket, then the plug
should be cut off and an appropriate
plug fitted. Destroy the old plug which
is cut off as a plug with bared cord
could cause a shock hazard if inserted
into a socket elsewhere in the house.
The moulded plug on this appliance
incorporates a 13 A fuse. Should
the fuse need to be replaced an
ASTABEAB approved BS 1362 fuse of
the same rating must be used. Do not
forget to refit the fuse cover. In the
event of losing the fuse cover the plug
must not be used until a replacement
fuse cover has been fitted.
Colour of the replacement fuse cover
must be the same colour as that
visible on the pin face of the plug.
Fuse covers are available from any
good electrical store.
Warning! This appliance
must be earthed
Before you insert the plug into the wall
socket make sure that the voltage and
the frequency shown on the rating
plate inside the appliance corresponds
to your electricity supply.
Rating label is on the left hand side of
fridge inner liner.
We recommend that this appliance be
connected to the mains supply via a
suitable switched and fused socket.
The appliance must be positioned so
that the plug is accessible.
WARNING: When positioning the
appliance ensure the supply cord is not
trapped or damaged.
Should the mains lead of the appliance
become damaged or should it need
replacing at any time, it must be
replaced by a special purpose made
mains lead which can only be obtained
from a Beko authorised service agent.
Important! Fitting A Different Plug
As the colours of the wires in the mains
lead of this appliance may not
correspond with the coloured markings
identifying the terminals in your plug
proceed as follows: (see diagram).
1. Connect the green-yellow or green
(Earth) wire to the terminal in the plug
marked ‘E’ or with the symbol or
coloured green and yellow or green.
2. Connect the blue (Neutral) wire to
the terminal in the plug marked ‘N’ or
coloured black.
3. Connect the brown (Live) wire to the
terminal in the plug marked ‘L’ or
coloured red.
With alternative plugs a 13 A fuse must
be fitted either in the plug or adaptor
or in the main fuse box. If in doubt
contact a qualified electrician
Electrical requirements
Energy saving tips
1. Ensure your appliance is installed in a
well ventilated area.
2. Ensure the time between buying
chilled/frozen food and placing them
in your appliance is kept at minimum,
particularly in summer. We
recommend you use a cool bag or a
special carrier bag to carry perishable
3. Do not leave the door (s) of your
appliance open longer than
necessary and ensure they are
closed properly after each opening.
4. Defrost frozen food in the fridge, so
that frozen food acts as an ice pack
to assist cooling in the fridge.
Compliance with WEEE
Directive and Disposing of
the Waste Product:
Compliance with RoHS
The product you have purchased
complies with EU RoHS Directive
(2011/65/EU). It does not contain
harmful and prohibited materials
specified in the Directive.
Package information
Packaging materials of the product
are manufactured from recyclable
materials in accordance with our
National Environment Regulations. Do
not dispose of the packaging materials
together with the domestic or other
wastes. Take them to the packaging
material collection points designated
by the local authorities.
This product complies with EU WEEE
Directive (2012/19/EU). This
product bears a
classification symbol for
waste electrical and
electronic equipment
(WEEE). This product has
been manufactured with
high quality parts and materials which
can be reused and are suitable for
recycling. Do not dispose of the waste
product with normal domestic and other
wastes at the end of its service life.
Take it to the collection center for the
recycling of electrical and electronic
equipment. Please consult your local
authorities to learn about these
collection centers.
3 Installation
Transportation instructions
Disposing of the packaging
The packing materials may be
dangerous for children. Keep the
packing materials out of the reach
of children or dispose of them by
classifying them in accordance
with the waste instructions. Do not
dispose of them along with the normal
household waste.
The packing of your refrigerator is
produced from recyclable materials.
Disposing of your old
Dispose of your old refrigerator without
giving any harm to the environment.
• You may consult your authorised
dealer or waste collection center of your
municipality about the disposal of
your refrigerator.
Before disposing of your refrigerator, cut
off the electric plug and, if there are
any locks on the door, make them
inoperable in order to protect children
against any danger.
Placing and Installation
1. Install your refrigerator to a place that
allows ease of use.
2. Keep your refrigerator away from heat
sources, humid places and direct
3. There must be appropriate air
ventilation around your refrigerator in
order to achieve an efficient operation.
4. Place your refrigerator on an even
floor surface to prevent jolts.
5. Do not keep your refrigerator in
ambient temperatures under 10°C.
WARNING: Do not locate extension
sockets or charging transformers/
power supplies or Lithium-Iron battery
operated products adjacent to the
compressor as they could overheat.
1. The appliance should be transported
only in a vertical upright position. The
packing as supplied must be intact
during transportation.
2. If during the course of transport the
appliance has to be transported
horizontally, it must only be laid on its
right hand side when standing in the
front of the appliance. After bringing
it to upright position, it must not be
operated for at least 4 hours to allow
the system to settle.
3. Failure to comply with the above
instructions could result in damage
occurring to the appliance. The
manufacturer will not be held
responsible if these instructions are
4. The appliance must be protected
against rain, moisture and other
atmospheric influences.
5. When positioning your appliance take
care not to damage your flooring, pipes,
wall coverings etc. Do not move the
appliance by pulling by the door or
6. Empty any water in the drain
tray before moving. See section
‘Defrosting’ and ‘Maintenance and
cleaning’ for further information.
7. Make sure that the defrost water pipe
at the back of the product is fixed to the
plastic evaporating pan on the top of
the compressor, to avoid defrost water
spillage on the floor.
IMPORTANT: Care must be taken
while cleaning / carrying the appliance
to avoid touching the bottom of the
condenser metal wires at the back of
the appliance as you might injure your
fingers and hands.
Do not attempt to sit or stand on top of
your appliance as it is not designed for
such use. You could injure yourself or
damage the appliance.
“IMPORTANT: Make sure that mains
cable is not caught under the
appliance during and after carrying
/ moving the appliance, to avoid
the mains cable becoming cut or
Do not allow children to play with the
appliance or tamper with the controls.
Beko declines to accept any liability
should the instructions not be
Replacing the interior light
To change the Bulb/LED used for
illumination of your refrigerator, call
your Authorised Service. The lamp(s)
used in this appliance is not suitable
for household room illumination. The
intended purpose of this lamp is to
assist the user to place foodstuffs in
the refrigerator in a safe and
comfortable way. The lamps used in
this appliance have to withstand
extreme physical conditions such as
temperatures below -20°C.
(only chest and upright freezer)
Installation instructions
1. The space in the room where the
appliance is installed must not be
smaller than 10 cubic metres.
C If the ambient temperature is below
0°C, the food in the fridge will freeze.
So, we recommend you don’t use the
appliance in such low ambient
2. Do not place the appliance near
cookers, radiators or in direct sunlight
as this will cause your appliance to
work harder. If installed next to a
source of heat or freezer, maintain the
following minimum side clearances:
From Cookers 50 mm (2”)
From Radiators 300 mm (12”)
From Freezers 25 mm (1”)
3. Refer to "Maintenance and
cleaning" section to prepare your
appliance for use.
4. A special receptacle is supplied to
store the mains plug during transit.
The receptacle is fixed at the bac of
the cabinet, on the side of the
compressor (see diagram). Gently
remove the plug from the receptacle.
Never pull the mains cord, you may
damage the appliance. In the case of
transportation, ensure you locate the
plug in the receptacle provided to
avoid transit damage.
40 mm
1701 mm
1775 mm
1778 – 1788 mm
min. 200 cm2
No wooden
back wall
min. 200 cm2
The back wall of the wooden cabinet must be left open completely to kitchen wall
in order to allow sufficient air circulation to cool down the condenser unit for
energy efficiency.
min. 200 cm2
X mm *
1701 mm
* See Installation-Diagram for
detailed Installation Instructions.
40 mm
1778 – 1788 mm
4 mm
min. 200 cm2
If your refrigerator is unbalanced: You
can balance your refrigerator by
turning the legs of it as illustrated in the
figure. The corner where the leg exists
is lowered when you turn in the
direction of black arrow and raised
when you turn in the opposite
direction. Taking help from someone
to slightly lift the refrigerator will
facilitate this process.
Reversing the door
1.Unscrew top hinge (1).
2.Carefully remove the door (2).
3.Unscrew lower hinge (4).
4.Remove plastic plugs (3 & 5).
5.Refit hinge (1) as lower hinge (8)
on the left hand side (step 6).
6.Put the door back in its place (9).
7.Refit lower hinge (4) as top hinge
(10) on the left hand side (step 7).
8. Refit plastic plugs (3 & 5) into the
screw holes on the right hand side
(11 & 12).
Proceed in numerical order.
4 Before operating
Final Check
Before you start using the
appliance check that:
1. The interior is dry and air can
circulate freely at the rear of the
2. Clean the interior as recommended
under “Maintenance and cleaning”.
3. Insert the plug into the wall socket
and switch on the electricity supply.
• When the door is open the fridge
interior light will come on.
4. You will hear a noise as the
compressor starts up. The liquid and
gases sealed within the refrigeration
system may also give rise to noise,
whether the compressor is running or
not which is quite normal.
5. Front edges of the cabinet may feel
warm. This is normal. These areas are
designed to be warm to avoid
6. Do not load the appliance immediately
it is switched on. Wait until the correct
storage temperature has been reached.
We recommend that you check the
temperature with an accurate
5 Operating the product
Control Panel
5.Vacation Function
In order to activate vacation function,
press this button (
) for 3 seconds,
and the vacation mode indicator ( )
will be activated. When the vacation
function is activated, “- -” is displayed
2. Fridge temperature setting button on the fridge temperature indicator
and no active cooling is performed in
Press this button ( ) to set the
temperature of the fridge to 8, 7, 6, 5, the fridge. It is not suitable to keep the
food in the fridge in this function.
4, 3, 2, 8... respectively. Press this
button to set the fridge temperature to To cancel this function press Vacation
function button again.
the desired value.
1. On/Off Indicator
Press the On/Off button for 3 seconds
to turn off or turn on the fridge. When
the fridge is off, the symbol ( ) is lit. All
the other symbols are turned off.
3. Quick fridge function
The button ( ) has two functions. To
activate or deactivate the quick cool
function, press it briefly. Quick Cool
indicator will turn off and the product
return to its normal settings.
Use the quick cooling function when
you want to quickly cool the food
placed in the fridge. If you want to
cool large amounts of fresh food,
activate this function before putting
the food into the product.
If you do not cancel it, quick cooling
will cancel itself automatically after
1 hours at the most or when the
fridge reaches to the required
4. Alarm Off
When the fridge door is opened for 1
minute a sound alarm turns on. Alarm
can be turned off by pressing "Alarm
Off" ( ) button. If you close the door
and then open again "Door open
alarm" will be activated again after 1
minute later. In case of sensor failure,
the warning icon will lit ( ). If the
button „Alarm off” is pressed, the
warning will be "cleaned".
The appliance defrosts automatically.
The defrosting water runs to the drain
tube via a collection container at the back
of the appliance (1) (see diagram). During
defrosting water droplets may form at the
back of the fridge where concealed
evaporator is located. Some droplets may
remain on the liner and refreeze when
defrosting is completed. Do not use
pointed or sharp edged objects such as
knives, forks to remove the droplets which
have frozen. If at any time the defrost
water does not drain from the collection
channel, check to ensure that no food
particles have blocked the drain tube. The
drain tube can be cleared by pushing the
special plastic plunger provided down the
drain tube (2).
Suggested arrangement of
food in the appliance
Arrangement examples (see diagram)
1. Baked, chilled cooked food, dairy
products, cans.
2. Wine bottles.
3. Meat, sausages, cold cuts, cans.
4. Fruit, vegetables, salads.
5. Butter, cheese, eggs.
6. Small bottles, cans, tubes.
7. Tall, large bottles, beverages.
The following guidelines and
recommendations are suggested to obtain
the best results and storage hygiene.
1. Appliance is for the short term
storage of fresh food and drinks.
2. Cooked dishes must be stored in
airtight covered containers.
3. Fresh wrapped produce can be
placed on the shelf. Fresh fruit and
vegetables should be cleaned and
stored in the crisper bins.
4. Bottles can be placed in the door
5. To store raw meat, wrap in polythene
bags and place on the lowest shelf. Do
not allow to come into contact with
cooked food to avoid contamination.
For safety, only store raw meat for two
to three days.
6. Keep the food packed wrapped
or covered. Allow hot food and
beverages to cool before placing them in
the fridge. Do not store explosive
substances. High proof alcohol must be
stored upright in sealed containers. Left
over canned food should not be stored in
the can.
7. Some fruit and vegetables suffer
damage if kept at temperatures near
0°C. Therefore wrap pineapples, melons,
cucumbers, tomatoes and similar
produce in polythene bags.
8. Place chilled cooked food and similar
food near the rear of the fridge inner liner
where the cold wall is located.
9. Shelves, racks, crisper bins, drawers,
flaps, bottle grippers are all removable.
10. Do not leave frozen food at room
temperature to thaw; the best way to
defrost food is to put it in the fridge to
thaw slowly. Make sure you avoid
defrosting food or food juices drip onto
other food.
11. For hygiene reasons, always wrap
food using a suitable packaging material
before storing in your appliance to avoid
contact with the appliance surface.
Never store products that contain
inflammable propellant gas (e.g.
dispensers, spray cans etc.) or
explosive substances.
Don’t cover the shelves with any
protective materials, which may
obstruct air circulation.
Do not allow children to play with the
appliance or tamper with the controls.
Do not use any copper pot, dish inside
the cabinet!
Do not load any food without package!
6 Maintenance and cleaning
** We recommend that you switch off
the appliance at the socket outlet and
pull out the mains plug before cleaning.
** Never use any sharp abrasive
instrument, soap, household cleaner,
detergent and wax polish for cleaning.
** Use lukewarm water to clean the
cabinet of the appliance and wipe it
** Use a damp cloth wrung out
in a solution of one teaspoon of
bicarbonate of soda to one pint of
water to clean the interior and wipe it
** Make sure that no water enters the
lamp housing.
** If the appliance is not going to be
used for a long period of time switch it
off, remove all food, clean it and leave
the door ajar.
** Any dust that gathers on the
condenser, which is located at the
back of the appliance, should be
removed once a year with a vacuum
** Check door seals regularly to ensure
they are clean and free from food
** Removal of door tray.
• To remove door racks, remove
all the contents and then simply push
the door rack upwards from the base.
** Make sure that the special plastic
container (drain tray) at the back of the
appliance which collects defrost water
is clean at all times. If you want to
remove the tray to clean it follow the
instructions below:
• Switch off at the socket outlet and
pull out the mains plug.
• Push the lug down with the tip of a
screw driver & pull out with a jerk
• Clean the drain tray and wipe it dry.
• Reassemble reversing the
sequence and operations.
7 Do’s and Don’ts
Do- Clean your appliance regularly
(see “Maintenance and cleaning”).
Do- Keep raw meat and poultry below
cooked food and dairy products.
Do- Take off any unusable leaves on
vegetables and wipe off any soil.
Do- Leave lettuce, cabbage, parsley
and cauliflower on the stem.
Do- Wrap cheese firstly in greaseproof
paper and then in a polythene bag
excluding as much air as possible.
For best results take out of the
appliance an hour before eating.
Do- Wrap raw meat and poultry
loosely in polythene or aluminium
foil. This prevents drying.
Do- Wrap fish and offal in polythene
Do- Wrap food which have a strong
odour or can dry out in polythene
bags, aluminium foil or place in an
airtight container.
Do- Wrap bread well to keep it fresh.
Do- Chill white wines, beer, lager and
mineral water before serving.
Do- Keep food for as short a time
as possible and adhere to “Best
Before”, “Use by” etc. dates.
Do- Defrost food in the fridge
Don’t- Store bananas in your fridge.
Don’t- Store melon in your fridge. It
can be chilled for short periods as
long as it is wrapped to avoid it
flavouring other food.
Don’t- Store poisonous or any
dangerous substances in your
appliance. It has been designed for
the storage of edible foodstuffs only.
Don’t- Consume food which has been
stored for an excessive time in the
Don’t- Store cooked and fresh food
together in the same container.
They should be packaged and
stored separately.
Don’t- Let defrosting food or food
juices drip onto food.
Don’t- Leave the door open for long
periods as this will make the
appliance more costly to run and
cause excessive ice formation.
Don’t- Put hot food into the appliance.
Let it cool down first.
Don’t- Try to keep frozen food which
has thawed, it should be eaten
within 24 hours or cooked and
Don’t- Leave frozen food at room
temperature to thaw; the best way
to defrost food is to put it in the
fridge to thaw slowly. Make sure
you avoid defrosting food or food
juices drip onto other food.
Problem solving
If the appliance does not operate when
switched on, check whether:
• The plug is inserted properly in the
socket and that the power supply is on.
(To check the power supply to the socket,
plug in another appliance).
• The fuse has blown/circuit breaker has
tripped/main distribution switch has been
turned off.
• The temperature control has been set
• New plug is wired correctly if you have
changed the fitted moulded plug If the
appliance is still not operating after the
above checks, please refer to the section
• Please ensure that above checks have
been made as a charge will be made if no
fault is found.
Your new Beko product is guaranteed against faulty materials, defective components or manufacturing defects.
The standard guarantee starts from the date of original purchase of the product, and lasts for a
period of twelve (12) months unless Beko plc (the “Manufacturer”) agrees to extend the guarantee
for the product in writing.
If you have purchased an American style Fridge freezer, the standard guarantee starts from the
date of original purchase of the product, and lasts for a period of twenty four (24) months unless
Beko plc (the “Manufacturer”) agrees to extend the guarantee for the product in writing.
If you have any questions about the guarantee on your product (including how long it is valid), please
contact your retailer or our contact centre on 0333 207 9710 (UK and Northern Ireland) or 01 862 3411
(Republic of Ireland).
This guarantee does not in any way diminish or affect your statutory rights in connection with the product.
This guarantee is in addition to your statutory rights as a consumer. If you have any questions about these
rights, please contact the retailer from which you purchased the product. In certain circumstances, it is
possible that your statutory rights may offer additional or higher levels of protection than those offered
under the terms of this guarantee.
What is covered by this guarantee?
• Repairs to the product required as a result of faulty materials, defective components or
manufacturing defects.
• Functional replacement parts to repair a product.
• The costs of a Beko Approved Engineer to carry out the repair.
What is not covered?
• Transit and delivery damage.
• Cabinet or appearance parts, including but not limited to control knobs, flaps and handles.
• Accessories and/or consumable items including but not limited to ice trays, scrapers, cutlery
baskets, filters and light bulbs.
• Repairs necessary as a direct or indirect result of:
- Accidental damage, misuse or abuse of a product.
- An attempted repair of a product by anyone other than a Beko Approved Engineer (the
- Installation or use of a product where such installation or use fails to meet the requirements
contained in this guarantee or the User Instructions Booklet.
• Repairs to a product operated at any time on commercial or non-residential household premises
(unless we have previously agreed to the installation environment).
This guarantee is limited to the cost of repairing the product. To the extent permitted by law, the
Manufacturer does not accept and will not be held liable for any financial loss incurred in connection with
the failure of any product to operate in accordance with the expected standards. Such financial loss
includes but is not limited to loss arising from:
• Time taken off work.
• Damaged food, clothing or other items.
• Meals taken at restaurants or from takeaways.
• General compensation for inconvenience.
Important Notes
1. Your product is designed and built for domestic household use only.
2. The guarantee will automatically be void if the product is installed or is used in commercial or nonresidential domestic household premises, unless we have previously agreed to the installation
3. The product must be correctly installed, located and operated in accordance with the instructions
contained in the User Instructions Booklet provided with your product.
4. Professional installation by a qualified Electrical Domestic Appliance Installer is recommended for
all Washing Machines, Dishwashers and Electric Cookers (as incorrect installation may result in
you having to pay for the cost of repairing the product).
5. Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for
Republic of Ireland) registered gas installer.
6. This guarantee is given in respect of products purchased and used within the United Kingdom and
the Republic of Ireland.
7. This guarantee is effective from the initial date of purchase of a new product from an authorised
retailer and will be void if the product is resold.
8. This guarantee does not apply to graded sales (where the product is purchased as a “second”).
9. Possession of a copy of these terms and conditions does not necessarily mean that a product has
the benefit of this guarantee. If you have any questions, please call our Call Centre on the number
set out above.
10. The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are
subjected to physical or verbal abuse in the course of carrying out their duties.
11. Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.
Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion, replace your
product with a new product instead of carrying out a repair. Where a replacement is offered, this would
normally be an identical model but when this is not possible, a model of similar specification will be
provided. The Manufacturer will cover the costs and arrange for the delivery of the new product and for the
return of the old product. Any costs related to disconnecting the faulty product and installing the
replacement product will not be borne by the Manufacturer unless previously agreed to in writing. The
original guarantee will continue to apply to the replacement product; the new product will not come with a
new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside these hours may be
possible at the sole discretion of the Manufacturer but cannot be guaranteed. Whilst our Engineers will
endeavour to minimize inconvenience and to meet requests for specific timed appointments, this cannot
be guaranteed. We will not be liable for delays or if it is unable to carry out a repair because a convenient
appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is covered by this guarantee
with a proof of purchase. The Manufacturer reserves the right to charge for the reasonable cost of any
service call if:
• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the engineer finds that there is no fault with your product.
• That your product has not been installed or operated in accordance with the User Instructions
• That the fault was caused by something other than faulty materials, defective components or
manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Engineer providing you with an invoice. The
Manufacturer reserves the right to terminate the guarantee if you fail to pay the costs for the service call in
a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed by English law and subject to
the English Courts, save where you live in another part of the United Kingdom, in which case the law and
courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law and the Irish
courts will have jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Watford, Hertfordshire. WD18 8QU.
Beko plc is registered in England and Wales with company registration number 02415578.
If you have purchased a built-in or integrated appliance, and registered it within 90 days of
purchase by completing the online registration form, then the standard 12 month guarantee will be
extended to 24 months, under the same terms and conditions as detailed in our Standard
Guarantee Terms and Conditions.
Please keep your purchase receipt or other proof of purchase details in a safe place; you will need to have
this documentation available should the product require attention under guarantee.
Please take a few moments to complete the details below, as you will need this information when you call
us, or to use our online services. When you call us you may be required to input your serial number into
your telephone keypad. For help please visit
• The product model number is printed on the Operating Instruction Booklet / User guide.
• The product model and serial number is printed on the Rating Label affixed to the appliance.
• The Retailer (Purchased from) and Date of purchase will be printed on your purchase receipt or
other proof of purchase paperwork.
Recording of these details alone will not count as proof of purchase. A valid proof of purchase is required
for requesting service under guarantee.
Model number
Serial number
Purchased from
Date of
For service under guarantee or for product advice please call our Contact centre
Before requesting service please check the troubleshooting guide in the Operating Instructions booklet, as
a charge may be levied where no fault is found, and even though your product may still be under
After arranging service the area around the product must be easily accessible to the Engineer, without the
need for cabinets or furniture to be removed or moved.
It is your responsibility to ensure our Engineers have a clean and safe environment to carry out any repairs.
Please have your Model number and Serial number available when you call us, as you may be required to
input your serial number into your telephone keypad during your call.
UK Mainland & Northern Ireland:
0333 207 9710
Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers 01 or 02, and
are charged at the basic rate. Calls from landlines and mobiles are included in free call packages but
please check with your telephone service provider for exact call charges.
Republic of Ireland:
01 862 3411
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the instructions contained within the
extended guarantee agreement document, otherwise please call us using the appropriate number above,
where service can be obtained at a charge.
Should you experience any difficulty in obtaining service please call us on 0333 207 9710 or 01 862 3411.
Contact us though our website
Send us a secure message through our online contact us form. Please visit our website, click Contact Us and
choose a product support topic from the list of options. Complete the required details and click send message.
Product registrations
For UK registrations please visit and for the Republic of Ireland visit
Beko plc
Beko House
1 Greenhill Crescent
WD18 8QU
Tel: 0845 6004911
Fax: 0845 6004922
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