Beko WTB920E1 Owner Manual
Washing Machine
User Manual
WTB920E1W
EN
Document Number= 2820526850_EN/ 04-06-18.(15:41)
Please read these instructions first before using your
appliance
Dear Customer,
Thank you for choosing a Beko appliance. Please take some time to read this user manual
before using your appliance, to ensure you know how to safely operate the controls
and functions. Carefully follow all unpacking and installation instructions to ensure the
appliance is correctly connected and fitted prior to use. Please write your product model
and serial number on the last page of this user manual, and store in a safe location close
to the appliance for easy future reference. This user manual may also be applicable for
several other models. Differences between models will be listed. If you have any questions
or concerns, please call our contact centre or find help and information online at www.
beko.co.uk
Explanation of symbols used throughout this User Manual
C
A
B
Important information or useful hints
about usage.
Warning for hazardous situations with
regard to life and property.
Warning for electric shock.
Recyclable materials.
Do not dispose of the packaging materials together with the domestic or other wastes.
Take them to the packaging material collection points designated by the local authorities.
This product was manufactured using the latest technology in environmentally friendly conditions.
TABLE OF CONTENTS
1 General safety instructions
5
1.1 Life and property safety----------------------------------------------------------------------------5
1.2 Children's safety------------------------------------------------------------------------------------6
1.3 Electrical safety-------------------------------------------------------------------------------------6
1.4 Hot surface safety----------------------------------------------------------------------------------7
2 Important instructions for the environment
8
2.1 Compliance with WEEE Directive-------------------------------------------------------------------8
2.2 Package information-------------------------------------------------------------------------------8
3 Intended use
8
4 Your product
9
4.1 Overview--------------------------------------------------------------------------------------------9
4.2 Package Contents----------------------------------------------------------------------------------10
4.3 Technical specifications----------------------------------------------------------------------------11
4.4 Installation------------------------------------------------------------------------------------------12
4.4.1 Appropriate installation location-------------------------------------------------------------------------12
4.4.2 Removing packaging reinforcement---------------------------------------------------------------------12
4.4.3 Removing the transportation locks----------------------------------------------------------------------13
4.4.4 Connecting the water supply-----------------------------------------------------------------------------13
4.4.5 Connecting the drain hose to the drain------------------------------------------------------------------14
4.4.6 Adjusting the feet-----------------------------------------------------------------------------------------14
4.4.7 Electrical connection--------------------------------------------------------------------------------------15
4.4.8 Initial use--------------------------------------------------------------------------------------------------16
4.5 Preparation-----------------------------------------------------------------------------------------17
4.5.1 Sorting the laundry----------------------------------------------------------------------------------------17
4.5.2 Preparing laundry for washing----------------------------------------------------------------------------18
4.5.3 Things to be done for energy saving---------------------------------------------------------------------18
4.5.4 Loading the laundry---------------------------------------------------------------------------------------19
4.5.5 Correct load capacity--------------------------------------------------------------------------------------19
4.5.6 Using detergent and softener----------------------------------------------------------------------------19
4.5.7 Tips for efficient washing---------------------------------------------------------------------------------22
4.6 Operating the product-----------------------------------------------------------------------------23
4.6.1 Control panel-----------------------------------------------------------------------------------------------23
4.6.2 Preparing the machine------------------------------------------------------------------------------------23
4.6.3 Programme selection and tips for efficient washing----------------------------------------------------23
4.6.4 Programme and consumption table----------------------------------------------------------------------24
4.6.5 Main programmes -----------------------------------------------------------------------------------------25
4.6.6 Additional programmes ----------------------------------------------------------------------------------25
4.6.7 Special programmes---------------------------------------------------------------------------------------26
4.6.8 Speed selection-------------------------------------------------------------------------------------------26
4.6.9 Delayed Start----------------------------------------------------------------------------------------------27
4.6.10 Starting the programme---------------------------------------------------------------------------------27
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TABLE OF CONTENTS
4.6.11 Child Lock-------------------------------------------------------------------------------------------------28
4.6.12 Progress of programme----------------------------------------------------------------------------------28
4.6.13 Loading door lock----------------------------------------------------------------------------------------29
4.6.14 Changing the selections after programme has started------------------------------------------------29
4.6.15 Cancelling the programme-------------------------------------------------------------------------------30
4.6.16 End of programme---------------------------------------------------------------------------------------30
4.6.17 Your machine features "Pause Mode".------------------------------------------------------------------30
4.7 Maintenance and cleaning-------------------------------------------------------------------------31
4.7.1 Cleaning the detergent drawer---------------------------------------------------------------------------31
4.7.2 Cleaning the loading door and the drum-----------------------------------------------------------------31
4.7.3 Cleaning the body and control panel---------------------------------------------------------------------31
4.7.4 Cleaning the water intake filters-------------------------------------------------------------------------32
4.7.5 Draining remaining water and cleaning the pump filter-------------------------------------------------32
5 Troubleshooting
4 / EN
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Washing Machine / User’s Manual
1 General safety instructions
This section includes security instructions which may help prevent
the injuries and material damage risks. All kinds of warranties shall
be invalid if these instructions are not observed.
1.1 Life and property safety
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Never place the product on a carpet-covered floor. Electrical parts
will get overheated since air cannot circulate from under the device.
This will cause problems with your product.
Unplug the product if it is not in use.
Always have the repairing procedures carried out by an Authorised
Service Agent. The manufacturer shall not be held liable for damages
that may arise from procedures carried out by unauthorised persons.
The water supply and draining hoses must be securely fastened and
remain undamaged. Otherwise a water leak may occur.
While there is water inside the product, never open the loading door
or remove the filter. Otherwise, risk of flooding and injury from hot
water will occur.
Do not force open the locked loading door. The door can be opened
a few minutes after the washing cycle ends. In the case of forcing
the loading door to open, the door and the lock mechanism may get
damaged.
Use detergents, softeners and supplements suitable for automatic
washing machines only.
Follow the instructions on the label of textiles and the detergent
package.
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1.2 Children's safety
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This product can be used by children who are at the age of 8 and over
and the people whose physical, sensory or mental skills are not fully
developed or who do not have necessary required experience and
knowledge as long as they are supervised or trained about the safe
use of the product and its risks. Children should not play with the
device. Cleaning and maintenance works should not be performed
by children unless they are supervised by someone. Children of less
than 3 years should be kept away unless continuously supervised.
Packaging materials may be dangerous for children. Keep packaging
materials in a safe place away from reach of children.
Electrical products are dangerous for children. Keep children away
from the product when it is in use. Do not allow them to play with the
product. Use the child lock to prevent children from interfering with
the product.
Do not forget to close the loading door when leaving the room where
the product is located.
Store all detergents and additives in a safe place away from the
reach of children and close the cover of the detergent container or
seal the detergent package.
1.3 Electrical safety
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6 / EN
If the product has a failure, it should not be operated unless it is
repaired by an Authorised Service Agent. Risk of electric shock!
This product is designed to resume operating in the event of
powering on after a power interruption. If you wish to cancel the
programme, see "Cancelling the programme" section.
Plug the product into a grounded outlet protected by a 13 A fuse. Do
not neglect to have the grounding installation made by a qualified
electrician. Our company shall not be liable for any damages that
will arise when the product is used without grounding in accordance
with the local regulations.
Do not wash the product by spraying or pouring water onto it! Risk of
electric shock!
Washing Machine / User’s Manual
u
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Never touch the power cable plug with wet hands! Do not grab the
power cord to unplug the machine, always unplug it by holding the
socket with one hand, and pulling the plug with the other hand.
Product should be unplugged during installation, maintenance,
cleaning and repair procedures.
If the power cable is damaged, it must be replaced by the
manufacturer, after sales service or a similarly qualified person
(preferably an electrician) or someone designated by the importer in
order to avoid possible risks.
1.4 Hot surface safety
While washing the laundry at high
temperatures, the loading door glass will
get hot. Considering this fact, during the
washing operation keep children away
from the loading door of the product to
prevent them touching it.
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2 Important instructions for the environment
2.1 Compliance with WEEE Directive
This product complies with EU WEEE Directive (2012/19/EU). This product
bears a classification symbol for waste electrical and electronic equipment
(WEEE).
This product has been manufactured with high quality parts and materials
which can be reused and are suitable for recycling. Do not dispose of the
waste product with normal domestic and other wastes at the end of its service
life. Take it to the collection center for the recycling of electrical and electronic
equipment. Please consult your local authorities to learn about these collection centres.
Compliance with RoHS Directive:
The product you have purchased complies with EU RoHS Directive (2011/65/EU). It does
not contain harmful and prohibited materials specified in the Directive.
2.2 Package information
Packaging materials of the product are manufactured from recyclable materials in
accordance with our National Environment Regulations. Do not dispose of the packaging
materials together with the domestic or other wastes. Take them to the packaging
material collection points designated by the local authorities.
3 Intended use
• This product has been designed for domestic use. It is not for commercial purposes or it
should not be used other than its intended use.
• The product must only be used for washing and rinsing of laundry that are marked
accordingly.
• The manufacturer waives any responsibility arising from incorrect usage or
transportation.
• The service life of your product is 10 years. During this period, original spare parts will be
available to operate the appliance properly.
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4 Your product
4.1 Overview
1
2
8
3
4
5
6
7
1- Power cable
2- Top panel
3- Control panel
4- Drain hose
5- Loading door
6- Filter cap
7- Adjustable feet
8- Detergent drawer
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4.2 Package Contents
11
12
10
9
b
a
14
13
c
16
15
9- Power cable
10- Drain hose
11- Transportation safety bolts*
12- Mains water inlet hose (One of the following filter types is used for the mains hose
connection.)
a- Electronic water shut-off
b- Mechanical water shut-off
c- Standard
13- Liquid detergent container**
14- User Manual
15- Blind plug***
16- Plastic plug group
* Number of transportation safety bolts may change depending on the model of your product.
** This may be supplied with the machine depending on the model of your product.
*** It will be supplied if your product has double water inlet.
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10 / EN
Figures in this manual are schematic and may not match the product exactly.
Washing Machine / User’s Manual
4.3 Technical specifications
Complying Commission Delegated Regulation (EU) No 1061/2010
Supplier name or trademark
Beko
Model name
WTB920E1W
Rated capacity (kg)
9
Energy efficiency class / Scale from A+++ (Highest Efficiency) to D (Lowest Efficiency)
Annual Energy Consumption (kWh) (1)
A+++
216
Energy consumption of the standard 60°C cotton programme at full load (kWh)
1,200
Energy consumption of the standard 60°C cotton programme at partial load (kWh)
0,785
Energy consumption of the standard 40°C cotton programme at partial load (kWh)
0,785
Power consumption in ‘off-mode’ (W)
0,250
Power consumption in ‘left-on mode’ (W)
0,750
Annual Water Consumption (l)
11439
(2)
Spin-drying efficiency class / Scale from A (Highest Efficiency) to G (Lowest Efficiency)
Maximum spin speed (rpm)
1200
Remaining moisture Content (%)
Standard cotton programme
B
(3)
53
Cotton Eco 60°C and 40°C
Programme time of the standard 60°C cotton programme at full load (min)
215
Programme time of the standard 60°C cotton programme at partial load (min)
185
Programme time of the standard 40°C cotton programme at partial load (min)
185
Duration of the left-on mode (min)
N/A
Airborne acoustical noise emissions washing/spinning (dB)
60/72
Built-in
No
Height (cm)
84
Width (cm)
60
Depth (cm)
64
Net weight (±4 kg.)
73
Single Water inlet / Double Water inlet
• Available
Electrical input (V/Hz)
•/230 V / 50Hz
Total current (A)
10
Total power (W)
2200
Main model code
928
Energy Consumption based on 220 standard washing cycles for cotton programmes at 60°C and 40°C at full and partial load, and the
consumption of the low-power modes. Actual energy consumption will depend on how the appliance is used.
(1)
Water consumption based on 220 standard washing cycles for cotton programmes at 60°C and 40°C at full and partial load. Actual water
consumption will depend on how the appliance is used.
(2)
"Standard 60°C cotton programme" and the "standard 40°C cotton programme" are the standard washing programmes to which the information
in the label and the fiche relates and these programmes are suitable to clean normally soiled cotton laundry and that they are the most efficient
programmes in terms of combined energy and water consumption.
(3)
Technical specifications may be changed without prior notice to improve the quality of the product.
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4.4 Installation
• Preparation of the location and electrical, tap water and waste water installations at the
place of installation is the customer's responsibility.
• Make sure that the water inlet and discharge hoses as well as the power cable are not
folded, pinched or crushed while pushing the product into its place after installation or
cleaning procedures.
• The manufacturer shall not be held liable for damages that may arise from procedures
carried out by unauthorised persons.
• Prior to installation, visually check if the product has any defects on it. If so, do not have
it installed. Damaged products cause risks for your safety.
4.4.1 Appropriate installation location
• Place the product on a hard and level floor. Do not put it onto a carpet with high pile or
other similar surfaces.
• If the washing machine and dryer are placed on top of each other, their total weight –
when loaded– amounts to 180 kilograms. Place the products on a solid and flat floor that
has sufficient load carrying capacity!
• Do not place the product on the power cable.
• Do not install the product in environments where the temperature falls below 0 ºC.
• Leaving a gap at the sides of the machine is suggested to reduce vibration and noise
• On a raised floor, do not place the product next to the edge or on a platform.
• Do not place heat sources such as Hobs, Irons, Ovens, etc. on the washing machine and
do not use them on the product.
4.4.2 Removing packaging reinforcement
Tilt the machine backwards to remove the packaging
reinforcement. Remove the packaging reinforcement that is
attached to the ribbon. Do not attempt this operation alone,
get help.
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4.4.3 Removing the transportation locks
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3
Loose all bolts with an appropriate wrench until they turn freely.
Remove the transport safety bolts by rocking them slightly.
Insert the plastic covers from the bag containing the user manual into the openings on
the rear panel.
A
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CAUTION: Remove the transportation safety bolts before operating the washing
machine! Otherwise, the product will be damaged.
Keep the transportation safety bolts in a safe place to reuse when the washing machine
needs to be moved again in the future.
Install the transport safety bolts in the reverse order of the disassembly procedure.
Never move the product without the transportation safety bolts properly fixed in place!
4.4.4 Connecting the water supply
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The water supply pressure required to run the product is between 1 to 10 bars (0.1 – 1 MPa).
It is necessary to have 10 – 80 litres of water flowing from the fully open tap in one minute
to have your machine run smoothly. Attach a pressure reducing valve if the water pressure is
higher.
CAUTION: Models with a single water inlet should not be connected to the hot water tap.
In such a case the laundry will get damaged or the product will switch to protection mode and
will not operate.
CAUTION: Do not use old or used water inlet hoses on the new product. It may cause
stains on your laundry.
1
2
Tighten the nuts of the hose by hand. Never use a tool when tightening the nuts.
When hose connection is completed, check whether there are no leak problems at the
connection points by opening the taps fully. If any leaks occur, turn off the tap and
remove the nut. Retighten the nut carefully after checking the seal. In order to prevent
the water leaks and resultant damages, keep the taps closed when you do not use the
product.
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4.4.5 Connecting the drain hose to the drain
• Attach the end of the drain hose directly to the waste water drain, lavatory or bathtub.
A
CAUTION: Your drain house will be flooded if the hose comes out of its housing during
water discharge. Moreover, there is risk of scalding due to high washing temperatures! In
order to prevent such situations and make sure that the machine performs water intake and
discharge processes without any problem, fix the drain hose securely.
40 cm
100 cm
• Connect the drain hose to a minimum height of 40 cm and a maximum height of 100 cm.
• In case the drain hose is elevated after laying it on the floor level or close to the ground
(less than 40 cm above the ground), water discharge becomes more difficult and the
laundry may come out excessively wet. Therefore, follow the heights described in the
figure.
• To prevent the waste water going back into the machine again and to ensure easy
drainage, do not immerse the end of the hose into the waste water or do not insert it
into the drain for more than 15 cm. If it is too long, cut it short.
• The end of the hose should not be bent, it should not be stepped on and the hose must
not be pinched between the drain and the machine.
• If the length of the hose is too short, add an original extension hose. Length of the hose
may not be longer than 3.2 m. To avoid water leak failures, the connection between
the extension hose and the drain hose of the product must be fitted well with an
appropriate clamp as not to come off and/or leak.
4.4.6 Adjusting the feet
A
CAUTION: In order to ensure that the product operates more silently and vibration-free,
it must stand level and balanced on its feet. Balance the machine by adjusting the feet.
Otherwise, the product may move from its place and cause crushing and vibration problems.
CAUTION: Do not use any tools to loosen the lock nuts. Otherwise, they will get
damaged.
1 Loosen the lock nuts on the feet by hand.
2 Adjust the feet until the product stands in a stable and balanced way.
3. Tighten all lock nuts by hand again.
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4.4.7 Electrical connection
Connect the product to a grounded outlet protected by a 13 A fuse. Our company shall not
be liable for any damages that will arise when the product is used without grounding in
accordance with the local regulations.
• Connection must comply with national regulations.
• The wiring for the electrical outlet circuit must be sufficient to meet the appliance
requirements. Use of a Groud Fault Circuit Interrupter (GFCI) is recommended.
• Power cable plug must be within easy reach after installation.
• If the current value of the fuse or breaker in the house is less than 13 Amps, have a
qualified electrician install a 13 Amp fuse.
• The voltage specified in the “Technical specifications” section must be equal to your
mains voltage.
• Do not make connections via extension cables or multi-plugs.
B
WARNING: Damaged power cables must be replaced by Authorised Service Agents.
B
WARNING: This appliance must be earthed
Electrical requirements
Before you insert the plug into the wall socket make sure that the voltage and the
frequency shown in the rating label corresponds to your electricity supply.
We recommend that this appliance be connected to the mains supply via a suitable
switched and fused socket in a readily accessible position.
Should the mains lead of the appliance become damaged or need replacing at any time, it
must be replaced by a special purpose made mains lead which can only be obtained from
an Authorised Service Agent.
If the fitted moulded plug is not suitable for your socket, then the plug should be cut off
and an appropriate plug fitted.
Destroy the old plug, a cut off plug with a bare cord could cause a shock hazard if inserted
into a socket elsewhere in the house.
The moulded plug on this appliance incorporates a 13A fuse. Should the fuse need to be
replaced an ASTA approved BS1362 fuse of the same rating must be used. Do not forget to
refit the fuse cover. In the event of losing the fuse cover, the plug must not be used until a
replacement fuse cover has been fitted. Colour of the replacement fuse cover must be the
same colour as that visible on the pin face of the plug. Fuse covers are available from any
good electrical store.
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Important
Fitting a different plug
As the colours of the wires in the mains lead of this
appliance may not correspond with the coloured markings
identifying the terminals on your plug, proceed as follows:
1 Connect the green - yellow or green (earth) wire to the
terminal in the plug marked ‘E’ or with the symbol or
coloured green and yellow or green.
2 Connect the blue (neutral) wire to the terminal in the
plug marked ‘N’ or coloured black.
3 Connect the brown (live) wire to the terminal in the plug
marked ‘L’ or coloured red.
With the alternative plugs a 13A fuse must be fitted either
in the plug or adaptor or in the main fuse box. If in doubt
contact a qualified electrician.
Transportation of the product
1. Unplug the product before transporting it.
2. Remove water drain and water supply connections.
3. Drain all water that has remained in the product.
4. Install transportation safety bolts in the reverse order of removal procedure.
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A
Never move the product without the transportation safety bolts properly fixed in place!
WARNING: Packaging materials are dangerous to children. Keep packaging materials in a
safe place away from reach of the children.
4.4.8 Initial use
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Before starting to use the product make sure that the
preparations are made which are in line with the “Important
Safety and Environment Instructions” and the instructions in
the “Installation” section.
To prepare the product for washing laundry, first perform
a Drum Cleaning programme. If this is not available in your
machine, apply the method which is described in the section
4.7.2.
Use an anti-limescale suitable for the washing machines.
Some water might have remained in the product due to the quality control processes in
production. It is not harmful for the product.
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4.5 Preparation
4.5.1 Sorting the laundry
* Sort laundry according to type of fabric, colour, and degree of soiling and allowable
water temperature.
* Always obey the instructions given on the garment tags.
WASH
Water
temperatures
Maximum
950C
700C
600C
500C
400C
300C
Symbol(s)









Drying
symbols
Suitable for
dryer
No ironing
Sensitive /
delicate dry
Do not dry
with dryer
No Spin
Hand wash
SensitiveDelicate
wash
No Iron
Normal wash
Symbols for
washing on
machine
Not washable
LAUNDRY WASH SYMBOLS
Do not dry
Do not
dryclean
Dry-cleanable
Lay in shadow
to dry
Hang wet to dry
Lay to dry
Hang to dry
Without heating
At low temperature
At medium
temperature
At high temperature
Drying settings
At any temperature
DRYING
Iron at high
temperature
Iron at medium
temperature
Iron at low
temperature
200 0C
150 0C
110 0C
Bleach (sodium
hypochlorite)
can be used
Bleach is not
allowed
Maximum temperature
All bleaches are allowed
BLEACH
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Iron without
steam
IRON
Dry or steam
No ironing
Iron
Only bleaches without
chlorine are allowed
17 / EN
4.5.2 Preparing laundry for washing
• Laundry items with metal attachments such as, underwiring , belt buckles or metal
buttons will damage the product or break the glass door. Remove the metal pieces or
wash the clothes by putting them in a laundry bag or pillow case.
• Take out all substances in the pockets such as coins, pens and paper clips, and turn
pockets inside out and brush. Such objects may damage the product or cause noise
problem.
• Put small size clothes such as infant's socks and nylon stockings in a laundry bag or
pillow case.
• Place curtains in without compressing them. Remove curtain attachment items.
• Fasten zippers, sew loose buttons and mend rips and tears.
• Wash “Machine washable” or “Hand washable” labelled products only with an
appropriate programme.
• Do not wash colours and whites together. New, dark coloured cottons release a lot of
dye. Wash them separately.
• Tough stains must be treated properly before washing. If unsure, check with a dry
cleaner.
• Only use the dyes / colour changers and descaling agents which are appropriate to
machine wash. Always follow the instructions on the package.
• Wash trousers and delicate laundry turned inside out.
• Keep laundry items made of Angora wool in the freezer for a few hours before washing.
This will reduce pilling.
• Laundry that is subjected to materials such as flour, lime dust, milk powder, etc. must be
shaken off before placing into the product. Such dusts and powders on the laundry may
build up on the inner parts of the product in time and can cause damage.
4.5.3 Things to be done for energy saving
The following information will help you use the product in an ecological and energyefficient manner.
• Operate the product in the highest load capacity allowed for the programme you have
selected, but do not overload. See, "Programme and consumption table".
• Always follow the instructions on the detergent packaging.
• Wash slightly soiled laundry at low temperatures.
• Use faster programmes for small quantities of lightly soiled laundry.
• Do not use prewash and high temperatures for laundry that is not heavily soiled or
stained.
• If you plan to dry your laundry in a dryer, select the highest spin speed recommended
during washing process.
• Do not use more detergent than the recommended amount specified on its package.
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4.5.4 Loading the laundry
1. Open the loading door.
2. Put the laundry items into the product, do not pack tightly.
3. Push and close the loading door until you hear the locking sound. Ensure that no items
are caught in the door. The loading door is locked while a programme is running. The
door can only be opened a while after the programme comes to an end. Then you can
open the loading door.
4.5.5 Correct load capacity
The maximum load capacity depends on the type of laundry, the degree of soiling and the
washing programme desired.
The product automatically adjusts the water amount according to the weight of the
laundry put inside it.
A
WARNING: Comply with the information in the section "Programme and consumption
table". When overloaded, the washing performance will drop. Moreover, noise and vibration
problems may occur.
4.5.6 Using detergent and softener
C
2
When using detergent, softener, starch, fabric dye, bleacher and whitener, descaling agents;
read the manufacturer's instructions written on the package and follow the dosages specified.
Use a measuring cup if available.
3 1
The detergent drawer is composed of three compartments:
– (1) for prewash
– (2) for main wash
– (3) for softener
– ( ) in addition, there is a siphon piece in the softener
compartment.
Detergent, softener and other cleaning agents
• Add detergent and softener before starting the washing programme.
• While the washing cycle is in progress, do not leave the detergent dispenser open!
• When using a programme without prewash, do not put any detergent into the prewash
compartment (compartment nr. "1").
• In a programme with prewash, do not put liquid detergent into the prewash
compartment (compartment nr. "1").
• Do not select a programme with prewash if you are using a detergent bag or dispensing
ball. Place the detergent bag or the dispensing ball directly among the laundry in the
product.
• If you are using liquid detergent, do not forget to place the liquid detergent container
into the main wash compartment (compartment number “2”).
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Choosing the detergent type
Detergent type to be used depends on the fabric type and colour.
• Use different detergents for coloured and white laundry.
• Wash your delicate clothes only with special detergents (liquid detergent, wool
shampoo, etc.) used solely for delicate clothes.
• When washing dark coloured clothes and quilts, it is recommended to use liquid
detergent.
• Wash woollens with special detergent made specifically for woollens.
A
CAUTION: Use only detergents manufactured specifically for washing machines.
CAUTION: Do not use soap powder.
Adjusting detergent amount
The amount of washing detergent to be used depends on the amount of laundry, the
degree of soiling and water hardness.
• Do not use amounts exceeding the dosage quantities recommended on the detergent
package to avoid problems of excessive foam, poor rinsing, make financial savings and
finally, environmental protection.
• Use lesser detergent for small amounts or lightly soiled clothes.
Using softeners
Pour the softener into the softener compartment of the detergent drawer.
• Do not exceed the (>max<) level sign on the softener compartment.
• If the softener has lost its fluidity, dilute it with water before putting it in the detergent
compartment.
Using liquid detergents
If the product contains a liquid detergent cup:
• Put the liquid detergent container into the compartment no “2”.
• If the liquid detergent lost its fluidity, dilute it with water before putting it into the
detergent container.
22
If the product does not contain a liquid detergent cup:
• Do not use liquid detergent for the prewash in a programme with prewash.
• Liquid detergent stains your clothes when used with "End Time" function for delayed
start. If you are going to use the End Time function, do not use liquid detergent.
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Using gel and tablet detergent
• If the gel detergent thickness is fluid and your product does not contain a special liquid
detergent cup, put the gel detergent into the main wash detergent compartment during
first water intake. If your product contains a liquid detergent cup, fill the detergent into
this cup before starting the programme.
• If the gel detergent thickness is not fluid or in the shape of capsule liquid tablet, put it
directly into the drum before washing.
• Put tablet detergents into the main wash compartment (compartment nr. "2") or directly
into the drum before washing.
Using starch
• Use the softener compartment to put the starch or the liquid soda or the powder soda or
the fabric dye.
Do not use softener and starch together in a washing cycle.
• Wipe the inside of the product with a damp and clean cloth after using starch.
Using limescale remover
• When required, use limescale removers manufactured specifically for washing machines
only.
Using bleaches
Add the bleach at the beginning of the washing cycle by selecting a prewash
programme. Do not put detergent in the prewash compartment. As an alternative
application, select a programme with extra rinse and add the bleaching agent while the
product is taking water from the detergent compartment during first rinsing step.
• Do not use bleaching agent and detergent by mixing them.
• Use just a little amount (1/2 tea cup - approx. 50 ml) of bleaching agent and rinse the
clothes very well as it causes skin irritation.
• Do not pour the bleach onto the laundry.
• Do not use it with the coloured items.
• When using oxygen-based whitener, select a programme which washes the laundry at a
low temperature.
• Oxygen-based whiteners can be used together with the detergent. However, if
its thickness is not the same as the detergent, put the detergent first into the
compartment nr. "2" in the detergent drawer and wait until the detergent flows while
the product is taking in water. While the machine continues taking in water, add
whitener in the same compartment.
Washing Machine / User’s Manual
21 / EN
4.5.7 Tips for efficient washing
Clothes
Light Colours and
Whites
Soiling Level
(Recommended
temperature range based
on soiling level: 40-90 oC)
Colours
(Recommended
temperature range
based onosoiling level:
cold -40 C)
Powder and
liquid detergents
recommended
for colours can be
Heavily
used at dosages
recommended for
Soiled
heavily soiled clothes. It
is recommended to use
(difficult stains
powder detergents to
such as grass,
clean clay and soil stains
coffee, fruits
and the stains that are
and blood.)
sensitive to bleaches.
Detergents which do not
contain bleach should
be used.
Powder and
Normally
liquid detergents
Powder and liquid
for
Soiled
detergents recommended recommended
can be used at
for whites can be used at colours
dosages recommended
(For example,
dosages recommended
for normally soiled
stains caused by for normally soiled
clothes. Detergents
body on collars clothes.
which do not contain
and cuffs)
bleach should be used.
Powder and
liquid detergents
Lightly
Powder and liquid
recommended for
detergents recommended colours can be used at
Soiled
for whites can be used at dosages recommended
for lightly soiled clothes.
(No visible stains dosages recommended
for lightly soiled clothes. Detergents which do not
exist.)
contain bleach should
be used.
22 / EN
It may be necessary to
pre-treat the stains or
perform prewash. Powder
and liquid detergents
recommended for whites
can be used at dosages
recommended for
heavily soiled clothes. It
is recommended to use
powder detergents to
clean clay and soil stains
and the stains that are
sensitive to bleaches.
Black/Dark
Colours
Delicates/
Woollens/
Silks
(Recommended
temperature
range based on
soiling
level: cold
-40 oC)
(Recommended
temperature
range based on
soiling
level: cold
-30 oC)
Liquid detergents
suitable for
colours and dark
colours can be
used at dosages
recommended
for heavily soiled
clothes.
Prefer liquid
detergents
produced for
delicate clothes.
woollen and silk
clothes must
be washed with
special woollen
detergents.
Liquid detergents
suitable for
colours and dark
colours can be
used at dosages
recommended for
normally soiled
clothes.
Prefer liquid
detergents
produced for
delicate clothes.
woollen and silk
clothes must
be washed with
special woollen
detergents.
Prefer liquid
detergents
produced for
delicate clothes.
woollen and silk
clothes must
be washed with
special woollen
detergents.
Liquid detergents
suitable for
colours and dark
colours can be
used at dosages
recommended
for lightly soiled
clothes.
Washing Machine / User’s Manual
4.6 Operating the product
4.6.1 Control panel
1
2
Cottons 20º
Cottons 40º
1200
Cottons Eco 40º
1000
Cottons Eco 60º
Synthetics 40º
Synthetics 20º
Cottons 60º
with Prewash
Down Wear 40º
Cottons 90º
End
Cancel
Spin
800
9
Rinse
600
6
Wash
Time Delay
3
Spin
Time
Delay
Start/
Pause
Child
Lock 3’’
Rinse
Drum Clean
6
WTB920E1W
Daily Quick 30º
Shirts 40º
Woollens 40º
4 5
3
Spin+Drain
9
8
1 - Programme Selection knob
(Uppermost position On / Off)
2 - Spin Speed Indicator LEDs
3 - Child Lock Enabled LED
4 - Door Lock Enabled LED
7
5 - Delayed Start Indicator LEDs
6 - Programme Follow-up LEDs
7 - Start / Pause Button
8 - Delayed Start Setting Button
9 - Spin Speed Adjustment button
4.6.2 Preparing the machine
1.Make sure that the hoses are connected tightly.
2.Plug in your machine.
3.Turn the tap on completely.
4.Place the laundry in the machine.
5.Add detergent and fabric softener.
4.6.3 Programme selection and tips for efficient washing
1.Select the programme suitable for the type, quantity and soiling degree of the laundry
in accordance with the "Programme and consumption table" and the temperature table
below.
2.Select the desired programme with the Programme Selection knob.
Indicative values for Synthetics programmes
Programme
Duration
(min)
> 1000 rpm
Energy
Consumption
(kWh)
≤ 1000 rpm
Water
Consumption
(l)
Remaining Moisture
Content (%) **
Load (kg)
Remaining Moisture
Content (%) **
Synthetics 40
4
75
0,95
115/150
45
40
Synthetics 20
4
73
0,4
115/150
45
40
** Remaining moisture content values may differ according to the selected spin speed.
Washing Machine / User’s Manual
23 / EN
4.6.4 Programme and consumption table
EN
Max. Load (kg)
Programme Duration (~min)
Water Consumption (l)
Energy Consumption (kWh)
Max. Speed***
2
90
9
220
96
2,6
1200
40
9
220
96
1,10
1200
20
9
220
93
0,6
1200
60
9
235
105
2,35
1200
60**
9
215
56,5
1,200
1200
60**
4,5
185
48,6
0,785
1200
40**
4,5
185
48,6
0,785
1200
40
4
140
75
0,95
1200
20
4
140
73
0,4
1200
Daily Quick
30
9
28
75
0,25
1200
Woollens
40
2
65
63
0,55
1200
Down Wear
40
****
110
95
0,85
1000
Shirts
40
4
80
48
0,65
800
Drum Clean
90
-
160
80
2,5
600
Programme
Cottons
Cottons 60° with Prewash
Cottons Eco
Synthetics
** : Energy Label programme (EN 60456 Ed.3)
***: If maximum spin speed of the machine is lower then this value, you can only select up to the maximum spin
speed.
- : See the programme description for maximum load.
C
24 / EN
** "Cotton Economic 40°C and Cotton Economic 60°C are standard programmes." These programmes
are known as '40°C cotton standard programme' and '60°C cotton standard programme' and
indicated with the
symbols on the panel.
Water and power consumption may vary subject to the changes in water pressure, water hardness
and temperature, ambient temperature, type and amount of laundry, spin speed, and changes in
electric voltage.
Depending on the amount of laundry you have loaded into your machine, there may be a difference
of 1-1.5 hours between the duration shown in the Programme and consumption table and the
actual washing duration. Duration will be automatically updated soon after the washing starts.
Washing Machine / User’s Manual
4.6.5 Main programmes
Depending on the type of fabric, use the following main programmes.
• Cottons
Use this programme for your cotton laundry (sheets, bedlinen, towels, bathrobes,
underwear etc.). Your laundry will be washed with vigorous washing action for a longer
washing cycle.
• Synthetics
Use to wash your synthetic clothes (shirts, blouses, synthetic/cotton blends, etc.). Your
laundry will be washed with a gentle action for a shorter washing cycle when compared to
the Cottons programme. For curtains and tulle, it is recommended to use Synthetics 20˚C
or 40˚C programme.
• Woollens
Use to wash your woolen/delicate laundry. Your laundry will be washed with a very gentle
washing action in order not to damage the clothes.
"Woolens programme of this machine is approved by The Woolmark
Company for washing machine-washable woolen products provided
that the products are washed in accordance with the instructions on
the product tag and the instructions published by the manufacturer
of this machine. M13985"
In UK, Ireland, Hong Kong and India, the Woolmark trademark is a
Certification trademark.
4.6.6 Additional programmes
For special cases, additional programmes are available in the machine.
C
Additional programmes may differ according to the model of the machine.
• Cottons Eco
Use this programme to wash your laundry washable in cottons programme for a longer
time, still with a very good performance for saving purposes.
C
Cotton Eco programme consumes less energy compared to other cotton programmes.
• Cottons 60° with Prewash
Use this programme only for heavily soiled cotton clothes. Add detergent into the prewash
compartment.
• Daily Quick
Use this programme to wash your lightly soiled cotton clothes in a short time.
• Shirts
This programme is used to wash the shirts made from cotton, synthetic and synthetic
blended fabrics altogether. It reduces wrinkles. Pre-treatment algorithm is executed.
• Apply the pre-treatment chemical on your garments directly or add it together with
detergent when the machine starts to take water from the main washing compartment.
Thus the machine will wash them in a short period of time and expected lifespan of your
shirts will extend.
Washing Machine / User’s Manual
25 / EN
• Down Wear
Use this programme to wash your coats, vest, jackets etc. containing feathers with a
"machine-washable" label on them. Thanks to special spinning profiles, it is ensured that
the water reaches the air gaps amongst the feathers.
• Drum Clean
Use regularly (once in every 1-2 months) to clean the drum and provide the required
hygiene. Operate the programme while the machine is completely empty. To obtain
better results, put powder lime-scale remover for washing machines into the detergent
compartment no. “2”. When the programme is over, leave the loading door ajar so that the
inside of the machine gets dry.
C
This is not a washing programme. It is a maintenance programme.
Do not run the programme when there is something in the machine. If you try to do so, the
machine detects that there is load inside and aborts the programme.
4.6.7 Special programmes
For specific applications, select any of the following programmes.
• Rinse
Use when you want to rinse or starch separately.
• Spin+Drain
You can use this function to remove the water on the garment of drain the water in the
machine.
Before selecting this programme, select the desired spin speed and press Start / Pause
button. First, the machine will drain the water inside of it. Then, it will spin the laundry
with the set spin speed and drain the water coming out of them.
If you wish to drain only the water without spinning your laundry, select the Pump+Spin
programme and then select the No Spin function with the help of Spin Speed Adjustment
button. Press Start / Pause button.
C
Use a lower spin speed for delicate laundries.
4.6.8 Speed selection
Whenever a new programme is selected, the recommended spin speed of the selected
programme is displayed on the spin speed indicator.
To decrease the spin speed, press the Spin Speed Adjustment button. Spin speed
decreases gradually. Then, depending on the model of the product, "Rinse Hold" and "No
Spin" options appear on the display. When "No Spin" is selected, the rinse level indicator
lights will not turn on.
Rinse hold
If you are not going to unload your clothes immediately after the programme completes,
you can use rinse hold function to keep your laundry in the final rinsing water in order to
prevent them from getting wrinkled when there is no water in the machine. Press Start
/ Pause button after this process if you want to drain the water without spinning your
laundry. Programme will resume and complete after draining the water.
26 / EN
Washing Machine / User’s Manual
If you want to spin the laundry held in water, adjust the Spin Speed and press Start / Pause
button.
The programme will resume. Water is drained, laundry is spun and the programme is
completed.
C
If the programme has not reached the spinning step, you can change the speed without
switching the machine to Pause mode.
4.6.9 Delayed Start
With the Delayed Start function the startup of the programme may be delayed up to 3, 6
or 9 hours.
C
Do not use liquid detergents when you set Delayed Start! There is the risk of staining of the
clothes.
C
You can switch the machine to pause mode and add laundry during the delayed start period.
1. Open the loading door, place the laundry and put detergent, etc.
2. Select a washing programme and spin speed.
3. Set the desired time by pressing the Delayed Start button. When the button is pressed
once, 3 hours delayed start is selected. When the same button is pressed again, 6 hours
delay is selected, and when it is pressed for the third time, 9 hours delayed start is
selected. If you press the Delayed Start button once again, Delayed Start function will be
canceled.
4. Press Start / Pause button. Previous delayed start time light turns off and next delayed
start time light turns on after every 3 hours.
5. At the end of the countdown, all delayed start lights will turn off and the selected
programme will start.
Changing the delayed start period
If you want to change the time during countdown, you will need to cancel the programme
and set the delay time again.
Canceling the Delayed Start function
If you want to cancel the delayed start countdown and start the programme immediately:
1. Turn the Programme Selection knob to any programme. Thus, Delayed Start function
will be canceled. The End/Cancel light flashes continuously.
2. Then, select the programme you want to run again.
3. Press Start / Pause button to start the programme.
4.6.10 Starting the programme
1. Press Start / Pause button to start the programme.
2. Programme follow-up light showing the startup of the programme will turn on.
Washing Machine / User’s Manual
27 / EN
4.6.11 Child Lock
Use Child Lock function to prevent children from tampering with the machine. Thus you
can avoid any changes in a running programme.
C
If the Programme Selection knob is rotated when the child lock is active, "Child Lock Enabled
LED" will flash 3 times. The Child Lock does not allow any change in the programmes or the
selected speed.
Even if another programme is selected with the Programme Selection knob while the Child
Lock is active, previously selected programme will continue running.
When the Child Lock is active and the machine is running, you can switch the machine to
Pause mode without deactivating the Child Lock by turning the Programme Selection knob to
On / Off position. When you turn the Programme Selection knob afterwards, the programme
will resume.
To activate the Child Lock:
Press and hold Speed and Delayed Start buttons for 3 seconds. While you are holding for
3 seconds, the "Child Lock Enabled LED" will flash. You can release the buttons when the
LEDs become permanently on.
To deactivate the Child Lock:
Press and hold Speed and Delayed Start buttons for 3 seconds while any programme is
running. While you are holding for 3 seconds, the "Child Lock Enabled LED" will flash. You
can release the buttons when the LED turns off completely.
C
In addition to the method above, to deactivate the Child Lock, switch the Programme
Selection knob to On / Off position when no programme is running, and select another
programme.
Child Lock is not deactivated after power failures or when the machine is unplugged.
4.6.12 Progress of programme
Progress of a running programme can be followed from the Programme Follow-up
indicator. At the beginning of every programme step, the relevant indicator light will turn
on and light of the completed step will turn off.
You can change the speed settings without stopping the programme flow while the
programme is running. To do this, the change you are going to make must be in a step after
the running programme step. If the change is not compatible, relevant lights will flash for 3
times.
C
28 / EN
If the machine does not proceed to the spinning step, the Rinse Hold function might be
active or the automatic unbalanced load detection system might be activated due to the
unbalanced distribution of the laundry in the machine.
Washing Machine / User’s Manual
4.6.13 Loading door lock
There is a locking system on the loading door of the machine that prevents opening of the
loading door in cases when the water level is unsuitable.
Loading door light will start flashing when the machine is switched to Pause mode. The
machine checks the level of the water inside. If the level is suitable, the Loading Door light
turns off and the loading door can be opened within 1-2 minutes.
If the level is unsuitable, the Loading Door light remains on and the loading door cannot be
opened. If you are obliged to open the Loading Door while the Loading Door light is on, you
must cancel the current programme. See. "Cancelling the programme"
4.6.14 Changing the selections after programme has started
Switching the machine to pause mode
Press the Start / Pause button to switch the machine to pause mode while a programme
is running. The light of the step which the machine is in starts flashing in the Programme
Follow-up indicator to show that the machine has been switched to the pause mode.
Additionally, when the loading door is openable, the Loading Door light turns off
completely.
Changing the speed settings
You can change the speed settings of the programme that is currently running. See "Speed
selection".
C
If no change is allowed, the relevant light will flash 3 times.
Adding or taking out laundry
You can load/unload laundry when a programme is running if the water level is appropriate
to open the door. To do this:
1. Press Start / Pause button to switch the machine to pause mode. The programme
follow-up light of the relevant step during which the machine was switched into the
pause mode will flash.
2. Wait until the Loading Door can be opened.
3. Open the Loading Door and add or take out the laundry.
4. Close the Loading Door.
5. Make changes in speed settings, if necessary.
6. Press Start / Pause button to start the machine.
Washing Machine / User’s Manual
29 / EN
4.6.15 Cancelling the programme
To cancel the programme, turn the Programme Selection knob to select another
programme. Previous programme will be cancelled. End / Cancel light will flash
continuously to notify that the programme has been canceled.
Your machine will end the programme when you turn the Programme Selection knob;
however, it does not drain the water inside. When you select and start a new programme,
the newly selected programme will start depending on the step the previous programme
was canceled in. For example, it may take in additional water or continue to wash with the
water inside.
C
Some programmes may start by discharging the water inside the machine. Depending on the
step where the programme was canceled in, you may have to put detergent and softener
again for the programme you have selected anew.
4.6.16 End of programme
When the programme ends, "End" LED becomes on at the Programme Follow-up indicator.
1. Wait until the "Door Lock Enabled LED" goes off completely.
2. To switch off the machine, turn the Programme Selection Knob to On/Off position.
3. Take out your laundry and close the loading door. Your machine is ready for the next
washing cycle.
4.6.17 Your machine features "Pause Mode".
After you switch on your machine with the programme selection button (by switching the
button to a different position than the On/Off position), if no programme is started or no
other procedure is performed in the selection step or no action is taken within approx. 2
minutes after the selected programme ends, your machine will switch to energy saving
mode automatically. The brightness of the indicator lights will decrease. Also, if your
product has a display that shows programme time, this display will be completely turned
off. If you turn the Programme Selection knob or touch any button, lights and display will
switch back to previous condition. The selections which you make when exiting from the
energy efficiency may change. Please check the correctness of your selections before
starting the programme. If necessary, please make your settings again. This is not an error.
30 / EN
Washing Machine / User’s Manual
4.7 Maintenance and cleaning
Service life of product extends and frequently experienced problems will be reduced if it is
cleaned at regular intervals.
4.7.1 Cleaning the detergent drawer
Clean the detergent drawer at regular intervals (every
4-5 washing cycles) as shown below in order to prevent
accumulation of powder detergent in time.
If more than normal amount of water and softener mixture
starts to gather in the softener compartment, the siphon
must be cleaned.
1
2
3
3
Press the indicated point on the siphon in the softener compartment and pull the
drawer towards you until the compartment is removed from the machine.
Lift the rear part of the siphon to remove it as illustrated.
Wash the detergent drawer and the siphon with plenty of lukewarm water in a
washbasin. In order to prevent the residues to contact your skin, clean it with an
appropriate brush by wearing a pair of gloves.
Insert the drawer back into its place after cleaning and make sure that it is seated
well.
4.7.2 Cleaning the loading door and the drum
For products with drum cleaning programme, please see Operating the product Programmes.
C
Repeat Drum Cleaning process in every 2 months.
Use an anti-limescale suitable for washing machines.
After every wash make sure that no foreign substance is
left in the drum.
If the holes on the door bellow shown in the figure are
blocked, open the holes using a toothpick.
Foreign metal substances will cause rust stains in the drum.
Clean the stains on the drum surface by using cleaning
agents for stainless steel.
Never use steel wool or wire wool. These will damage the
painted, chromated and plastic surfaces.
4.7.3 Cleaning the body and control panel
Wipe the body of the product with soapy water or non-corrosive mild gel detergents as
necessary, and dry with a soft cloth.
Use only a soft and damp cloth to clean the control panel.
Washing Machine / User’s Manual
31 / EN
4.7.4 Cleaning the water intake filters
There is a filter at the end of each water intake valve at the rear of the product and also
at the end of each water intake hose where they are connected to the tap. These filters
prevent foreign substances and dirt in the water to enter the product. Filters should be
cleaned as they do get dirty.
1. Close the taps.
2. Remove the nuts of the water intake hoses to access the filters on the water intake
valves. Clean them with an appropriate brush. If the filters are too dirty, remove them
from their places with a pliers and clean in this way.
3. Take out the filters on the flat ends of the water intake hoses together with the
gaskets and clean thoroughly under running water.
4. Replace the seals and filters carefully and tighten their nuts by hand.
4.7.5 Draining remaining water and cleaning the pump filter
The filter system in your product prevents solid items such as buttons, coins and fabric
fibres clogging the pump impeller during discharge of washing water. Thus, the water will
be discharged without any problem and the service life of the pump will extend.
If the product fails to drain water inside it, the pump filter is clogged. Filter must be
cleaned whenever it is clogged or every 3 months. Water must be drained off first to clean
the pump filter.
In addition, prior to transporting the product (e.g., when moving to another house) water
should be drained completely.
A
CAUTION: Foreign substances left in the pump filter may damage your product or may
cause noise problem.
CAUTION: In regions where freezing is possible, the supply tap must be closed, system
hose must be removed and the water inside the product must be drained when the product
is not in use.
CAUTION: After each use, turn off the water tap to which the mains hose is connected.
32 / EN
Washing Machine / User’s Manual
In order to clean the dirty filter and discharge the water:
1 Unplug the product to cut off the supply power.
A
CAUTION: Temperature of the water inside the product may rise up to 90 ºC. To avoid the
burning risk, clean the filter after the water inside the product is cooled down.
2. Open the filter cover.
3 Follow the below procedures in order to drain water.
If the product has an emergency water draining hose, in order to drain the water:
a
b
c
d
Pull the emergency draining hose out from its seat
Place a large container at the end of the hose. Drain the water into the container by
pulling out the plug at the end of the hose. When the container is full, block the inlet
of the hose by replacing the plug. After the container is emptied, repeat the above
procedure to drain the water in the product completely.
When draining of water is finished, close the end by the plug again and fix the hose in
its place.
Turn and remove the pump filter.
4.Clean any residues inside the filter as well as fibres, if any, around the pump impeller
region.
5. Replace the filter.
6. If the filter cap is composed of two pieces, close the filter cap by pressing on the tab. If
it is one piece, seat the tabs in the lower part into their places first, and then press the
upper part to close.
Washing Machine / User’s Manual
33 / EN
5
Troubleshooting
Problem
Reason
Programme cannot be
started or selected.
Water in the machine.
Solution
• *Press the Start / Pause / Cancel
button.
It may be difficult to close the loading door in case • Reduce the amount of laundry and
of excessive loading.
make sure that the loading door is
closed properly.
Washing machine has switched to self protection • To cancel the programme, turn
mode due to a supply problem (line voltage, water
the Programme Selection knob to
pressure, etc.).
select another programme. Previous
programme will be canceled. (See
“Cancelling the programme”)
Some water might have remained in the product • This is not a failure; water is not
due to the quality control processes in the
harmful to the machine.
Program does not start after Start / Pause / Cancel button was not pressed.
closing the door.
production.
The machine enters standby Tap is turned off.
mode after the programme Water inlet hose is bent.
starts or it does not take in Water inlet filter is clogged.
water.
• Turn on the taps.
• Flatten the hose.
• Clean the filter.
• Close the door.
The water connection may be wrong or water may • Check the water connection. If the
be cut off (When the water is cut off, washing or
water is cut off, press the Start/Pause
rinsing LEDs flash).
key after the water has been supplied
again to resume the operation from
standby mode.
Water drain hose might be clogged or twisted.
• Clean or flatten the hose.
Pump filter is clogged.
• Clean the pump filter.
Machine might be standing unbalanced.
• Adjust the feet to level the machine.
A hard substance might have entered into the
• Clean the pump filter.
Loading door may be open.
Machine does not drain
water.
Machine vibrates or makes
noise.
pump filter.
Transportation safety bolts are not removed.
Laundry quantity in the machine might be too
little.
Water drain hose might be clogged or twisted.
• Take out some of the laundry from
the machine or distribute the load by
hand to balance it homogenously in
the machine.
• Make sure that the machine is not
leaning on anything.
• Clean or flatten the hose.
Pump filter is clogged.
• Clean the pump filter.
Machine might have stopped temporarily due to
low voltage.
• It will resume running when the
voltage restores to the normal level.
Draining hose might not be at adequate height.
• Connect the water draining hose as
described in the operation manual.
Machine might be overloaded with laundry.
Machine might be leaning on a rigid item.
There is water leaking from
the bottom of the washing
machine.
Machine stopped shortly
after the programme
started.
Machine directly discharges
the water it takes in.
34 / EN
• Remove the transportation safety
bolts.
• Add more laundry to the machine.
Washing Machine / User’s Manual
Problem
No water can be seen in the
machine during washing.
Loading door cannot be
opened.
Reason
Solution
The water level is not visible from outside of the
washing machine.
• This is not a failure.
Door lock is activated because of the water level
in the machine.
• Drain the water by running the Pump
or Spin programme.
• Wait until the programme completes.
Machine is heating up the water or it is at the
spinning cycle.
Child lock is engaged. Door lock will be deactivated • Wait for a couple of minutes for
a couple of minutes after the programme has
deactivation of the door lock.
come to an end.
Loading door may be stuck because of the
pressure it is subjected to.
Washing takes longer
time than specified in the
manual.(*)
Water pressure is low.
Voltage might be low.
Input temperature of water might be low.
Number of rinses and/or amount of rinse water
might have increased.
Excessive foam might have occurred and
automatic foam absorption system might have
been activated due to too much detergent usage.
Timer may stop during water intake.
Programme time does not
countdown. (On models with
display) (*)
Timer may stop during heating step.
Timer may stop during spinning step.
Programme time does not
countdown. (*)
Washing Machine / User’s Manual
There might be unbalanced load in the machine.
• Grab the handle and push and pull the
loading door to release and open it.
• Machine waits until taking in adequate
amount of water to prevent poor
washing quality due to the decreased
amount of water. Therefore, the
washing time extends.
• Washing time is prolonged to avoid
poor washing results when the supply
voltage is low.
• Required time to heat up the water
extends in cold seasons. Also, washing
time can be lengthened to avoid poor
washing results.
• Machine increases the amount of
rinse water when good rinsing is
needed and adds an extra rinsing step
if necessary.
• Use recommended amount of
detergent.
• Timer indicator will not countdown
until the machine takes in adequate
amount of water. The machine will
wait until there is sufficient amount
of water to avoid poor washing results
due to lack of water. Timer indicator
will resume countdown after this.
• Timer indicator will not countdown
until the machine reaches the
selected temperature.
• Automatic unbalanced load detection
system might be activated due to the
unbalanced distribution of the laundry
in the drum.
• Automatic unbalanced load detection
system might be activated due to the
unbalanced distribution of the laundry
in the drum.
35 / EN
Problem
Machine does not switch to
spinning step. (*)
Reason
There might be unbalanced load in the machine.
The machine will not spin if water is not drained
completely.
Solution
• Automatic unbalanced load detection
system might be activated due to the
unbalanced distribution of the laundry
in the drum.
• Check the filter and the draining hose.
Excessive foam might have occurred and
• Use recommended amount of
automatic foam absorption system might have
detergent.
been activated due to too much detergent usage.
Washing performance is
poor: Laundry turns gray.
(**)
Insufficient amount of detergent has been used
over a long period of time.
Washing was made at low temperatures for a
long time.
Insufficient amount of detergent is used with
hard water.
Too much detergent is used.
Insufficient amount of detergent is used.
Washing performance is
poor: Stains persist or the
laundry is not whitened. (**)
Excessive laundry was loaded in.
Wrong programme and temperature were
selected.
Wrong type of detergent is used.
Too much detergent is used.
Washing performance is
poor: Oily stains appeared
on the laundry. (**)
Washing performance
is poor: Clothes smell
unpleasantly. (**)
36 / EN
Regular drum cleaning is not applied.
Odours and bacteria layers are formed on the
drum as a result of continuous washing at lower
temperatures and/or in short programmes.
• Use the recommended amount of
detergent appropriate for water
hardness and the laundry.
• Select the proper temperature for the
laundry to be washed.
• Using insufficient amount of
detergent with hard water causes the
soil to stick on the cloth and this turns
the cloth into gray in time. It is difficult
to eliminate graying once it happens.
Use the recommended amount of
detergent appropriate for water
hardness and the laundry.
• Use the recommended amount of
detergent appropriate for water
hardness and the laundry.
• Use the recommended amount of
detergent appropriate for water
hardness and the laundry.
• Do not load the machine in excess.
Load with amounts recommended
in the "Programme and consumption
table".
• Select the proper programme and
temperature for the laundry to be
washed.
• Use original detergent appropriate for
the machine.
• Put the detergent in the correct
compartment. Do not mix the
bleaching agent and the detergent
with each other.
• Clean the drum regularly. For this,
please see 4.7.2.
• Leave the detergent drawer as well
as the loading door of the machine
ajar after each washing. Thus, a humid
environment favorable for bacteria
cannot occur in the machine.
Washing Machine / User’s Manual
Problem
Reason
It does not rinse well.
Laundry became stiff after
washing. (**)
Laundry does not smell like
the softener. (**)
Solution
• Do not load the machine in excess.
• Keep detergents closed in an
environment free of humidity and
do not expose them to excessive
temperatures.
A higher temperature is selected.
• Select the proper programme and
temperature according to the type
and soiling degree of the laundry.
The amount, brand and storage conditions of the • Use a detergent appropriate for
detergent used are inappropriate.
the washing machine and your
laundry. Keep detergents closed in
an environment free of humidity and
do not expose them to excessive
temperatures.
Detergent is put in the wrong compartment.
• If detergent is put in the prewash
compartment although prewash cycle
is not selected, machine can take this
detergent during rinsing or softener
step. Put the detergent in the correct
compartment.
Pump filter is clogged.
• Check the filter.
Drain hose is folded.
• Check the drain hose.
Insufficient amount of detergent is used.
• Using insufficient amount of
detergent for the water hardness
can cause the laundry to become
stiff in time. Use appropriate amount
of detergent according to the water
hardness.
Detergent is put in the wrong compartment.
• If detergent is put in the prewash
compartment although prewash cycle
is not selected, machine can take this
detergent during rinsing or softener
step. Put the detergent in the correct
compartment.
Detergent might be mixed with the softener.
• Do not mix the softener with
detergent. Wash and clean the
dispenser with hot water.
Detergent is put in the wrong compartment.
• If detergent is put in the prewash
compartment although prewash cycle
is not selected, machine can take this
detergent during rinsing or softener
step. Wash and clean the dispenser
with hot water. Put the detergent in
the correct compartment.
Detergent might be mixed with the softener.
• Do not mix the softener with
detergent. Wash and clean the
dispenser with hot water.
Colour of the clothes faded. Excessive laundry was loaded in.
(**)
Detergent in use is damp.
Washing Machine / User’s Manual
37 / EN
Problem
Detergent residue in the
detergent drawer. (**)
Reason
Solution
• Dry the detergent drawer before
putting in detergent.
Detergent has gotten damp.
• Keep detergents closed in an
environment free of humidity and
do not expose them to excessive
temperatures.
Water pressure is low.
• Check the water pressure.
The detergent in the main wash compartment got • Check the holes and clean if they are
wet while taking in the prewash water. Holes of
clogged.
Detergent is put in wet drawer.
the detergent compartment are blocked.
There is a problem with the detergent drawer
valves.
• Call the Authorized Service Agent.
• Do not mix the softener with
detergent. Wash and clean the
dispenser with hot water.
Regular drum cleaning is not applied.
• Clean the drum regularly. For this,
please see 4.7.2.
Too much foam forms in the Improper detergents for the washing machine are • Use detergents appropriate for the
being used.
washing machine.
machine. (**)
Excessive amount of detergent is used.
• Use only sufficient amount of
detergent.
Detergent was stored under improper conditions. • Store detergent in a closed and dry
location. Do not store in excessively
hot places.
Some meshed laundry such as tulle may foam too • Use smaller amounts of detergent for
much because of their texture.
this type of item.
Detergent is put in the wrong compartment.
• Put the detergent in the correct
compartment.
Softener is being taken early.
• There may be problem in the valves
or in the detergent dispenser. Call the
Authorized Service Agent.
Too much detergent is used.
Foam is overflowing from
• Mix 1 tablespoonful softener and
½ l water and pour into the main
the detergent drawer.
wash compartment of the detergent
drawer.
• Put detergent into the machine
suitable for the programmes and
maximum loads indicated in the
“Programme and consumption table”.
When you use additional chemicals
(stain removers, bleachs and etc),
reduce the amount of detergent.
Detergent might be mixed with the softener.
38 / EN
Washing Machine / User’s Manual
Problem
Reason
Laundry remains wet at the Excessive foam might have occurred and
automatic foam absorption system might have
end of the programme. (*)
been activated due to too much detergent usage.
Solution
• Use recommended amount of
detergent.
(*) Machine does not switch to spinning step when the laundry is not evenly distributed in the drum to prevent
any damage to the machine and to its surrounding environment. Laundry should be rearranged and re-spun.
(**) Regular drum cleaning is not applied. Clean the drum regularly. See 4.7.2
A
CAUTION: If you cannot eliminate the problem although you follow the instructions in this
section, consult your dealer or the Authorized Service Agent. Never try to repair a nonfunctional
product yourself.
Washing Machine / User’s Manual
39 / EN
BEKO UK AND IRELAND STANDARD MANUFACTURER GUARANTEE TERMS AND CONDITIONS
Your new Beko product is guaranteed against faulty materials, defective components or manufacturing defects.
The standard guarantee starts from the date of original purchase of the product, and lasts for a period of twelve (12)
months unless Beko plc (the “Manufacturer”) agrees to extend the guarantee for the product in writing.
If you have purchased an American style Fridge freezer, the standard guarantee starts from the date of original
purchase of the product, and lasts for a period of twenty four (24) months unless Beko plc (the “Manufacturer”)
agrees to extend the guarantee for the product in writing.
If you have any questions about the guarantee on your product (including how long it is valid), please contact your retailer or
our contact centre on 0333 207 9710 (UK and Northern Ireland) or 01 862 3411 (Republic of Ireland)
This guarantee does not in any way diminish or affect your statutory rights in connection with the product. This guarantee is in
addition to your statutory rights as a consumer. If you have any questions about these rights, please contact the retailer from
which you purchased the product. In certain circumstances, it is possible that your statutory rights may offer additional or
higher levels of protection than those offered under the terms of this guarantee.
What is covered by this guarantee?
•
•
•
Repairs to the product required as a result of faulty materials, defective components or manufacturing defects.
Functional replacement parts to repair a product.
The costs of a Beko Approved Engineer to carry out the repair.
What is not covered?
•
•
•
•
•
Transit and delivery damage.
Cabinet or appearance parts, including but not limited to control knobs, flaps and handles.
Accessories and/or consumable items including but not limited to ice trays, scrapers, cutlery baskets, filters and light
bulbs.
Repairs necessary as a direct or indirect result of:
- Accidental damage, misuse or abuse of a product.
- An attempted repair of a product by anyone other than a Beko Approved Engineer (the “Engineer”).
- Installation or use of a product where such installation or use fails to meet the requirements contained in this
guarantee or the User Instructions Booklet.
Repairs to a product operated at any time on commercial or non-residential household premises (unless we have
previously agreed to the installation environment).
This guarantee is limited to the cost of repairing the product. To the extent permitted by law, the Manufacturer does not accept
and will not be held liable for any financial loss incurred in connection with the failure of any product to operate in accordance
with the expected standards. Such financial loss includes but is not limited to loss arising from:
•
•
•
•
Time taken off work.
Damaged food, clothing or other items.
Meals taken at restaurants or from takeaways.
General compensation for inconvenience.
Important Notes
1.
2.
3.
4.
5.
6.
7.
8.
Your product is designed and built for domestic household use only.
The guarantee will automatically be void if the product is installed or is used in commercial or non-residential
domestic household premises, unless we have previously agreed to the installation environment.
The product must be correctly installed, located and operated in accordance with the instructions contained in the
User Instructions Booklet provided with your product.
Professional installation by a qualified Electrical Domestic Appliance Installer is recommended for all Washing
Machines, Dishwashers and Electric Cookers (as incorrect installation may result in you having to pay for the cost of
repairing the product).
Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for Republic of Ireland)
registered gas installer.
This guarantee is given in respect of products purchased and used within the United Kingdom and the Republic of
Ireland.
This guarantee is effective from the initial date of purchase of a new product from an authorised retailer and will be
void if the product is resold.
This guarantee does not apply to graded sales (where the product is purchased as a “second”).
9.
Possession of a copy of these terms and conditions does not necessarily mean that a product has the benefit of this
guarantee. If you have any questions, please call our Call Centre on the number set out above.
10. The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are subjected to physical
or verbal abuse in the course of carrying out their duties.
11. Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.
Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion, replace your product with a new
product instead of carrying out a repair. Where a replacement is offered, this would normally be an identical model but when
this is not possible, a model of similar specification will be provided. The Manufacturer will cover the costs and arrange for the
delivery of the new product and for the return of the old product. Any costs related to disconnecting the faulty product and
installing the replacement product will not be borne by the Manufacturer unless previously agreed to in writing. The original
guarantee will continue to apply to the replacement product; the new product will not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside these hours may be possible at the sole
discretion of the Manufacturer but cannot be guaranteed. Whilst our Engineers will endeavour to minimize inconvenience and
to meet requests for specific timed appointments, this cannot be guaranteed. We will not be liable for delays or if it is unable to
carry out a repair because a convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is covered by this guarantee with a proof of
purchase. The Manufacturer reserves the right to charge for the reasonable cost of any service call if:
•
•
•
•
•
You cannot provide evidence that your product is covered by this guarantee.
Where a service call has been made and the engineer finds that there is no fault with your product.
That your product has not been installed or operated in accordance with the User Instructions Booklet.
That the fault was caused by something other than faulty materials, defective components or manufacturing defects.
For missed appointments.
Payment of these costs are due immediately upon the Engineer providing you with an invoice. The Manufacturer reserves the
right to terminate the guarantee if you fail to pay the costs for the service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed by English law and subject to the English Courts,
save where you live in another part of the United Kingdom, in which case the law and courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law and the Irish courts will have
jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Watford, Hertfordshire. WD18 8QU.
Beko plc is registered in England and Wales with company registration number 02415578.
BEKO UK AND IRELAND BUILT-IN APPLIANCES GUARANTEE TERMS AND CONDITIONS
If you have purchased a built-in or integrated appliance, and registered it within 90 days of purchase by completing
the online registration form, then the standard 12 month guarantee will be extended to 24 months, under the same
terms and conditions as detailed in our Standard Guarantee Terms and Conditions.
BEKO UK AND IRELAND PROSMART INVERTER MOTOR GUARANTEE TERMS AND CONDITIONS
This 10 year guarantee relates to Beko products that feature the ProSmart Inverter Motor.
The ProSmart Motor guarantee terms and conditions are in addition to our Standard guarantee terms and conditions detailed
in the previous section.
In order to activate the 10 year guarantee you MUST register the appliance within 90 days of the original purchase
date. You can register by first visiting Beko.co.uk/register and by following the online instructions.
Beko Free standing appliances come with a 12 month parts and labour guarantee as standard,
Beko Built-in appliances come with a 12 month parts and labour guarantee as standard. This is extended to 24 months, free of
charge, upon registration of the appliance. When you register your appliance for additional guarantee, you will automatically
activate the ProSmart Motor 10 year guarantee. You do not need to register twice. (beko.co.uk/guarantee-terms).
To make a claim against your Beko ProSmart Inverter Motor Guarantee (the “Guarantee”), all customer and product details
must be registered with Beko plc using the procedure outlined below.
1.
This extra 9 years (for free standing appliances) or 8 years (for built-in or integrated appliances) guarantee is only
effective after the expiration of the standard manufacturer’s guarantee.
2.
It is only valid for the ProSmart Inverter motors of selected washing machines, washer-dryers, tumble dryers and
dishwashers. It does not cover any labour charge or any other components of the product. In addition, it is only valid
for one replacement of the ProSmart motor during the extra 9-year (for free standing appliances) or 8 year (for built-in
appliances) guarantee period.
3.
To activate your guarantee, you MUST register your appliance within 90 days of the original purchase date, by visiting
beko.co.uk/register.
4.
Customers will receive a unique reference code as proof of guarantee validation by email or post, which must be
quoted at the time of a claim being made.
5.
Any repair/replacement of the ProSmart Inverter motor must only be carried out by an authorised Beko Service Agent
(the “Service Agent”).
6.
Labour for the repair/replacement of the ProSmart Inverter motor is not included in this guarantee and is chargeable
directly by the Service Agent.
7.
Any additional components fitted to the product at any time will not be covered by this guarantee and will be
chargeable directly by the Service Agent.
8.
The guarantee is not transferable and cannot be exchanged for cash.
9.
There are no alternative or additional offers to this Guarantee.
10. The guarantee is exclusive of the manufacturer’s standard guarantee
11. The Terms and Conditions shown above are in addition to the standard terms and conditions of your product
guarantee. Please read and refer to such Terms and Conditions when making any claim.
12. We may use the information you provide for marketing purposes and to analyse your purchasing preferences. We
may keep your information for a reasonable period for these purposes in accordance with the applicable Data
Protection Laws and General Data Protection Regulations (GDPR). You can opt into this service during the
registration process. Further details are available at http://www.beko.co.uk/cookie-and-privacy.
13. These Terms and Conditions are governed by the laws of England and Wales; manufacturer: Beko plc, Beko House,
1 Greenhill Crescent, Watford WD18 8QU. Company Registration Number: 02415578.
HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a safe place; you will need to have this documentation
available should the product require attention under guarantee.
Please take a few moments to complete the details below, as you will need this information when you call us, or to use our
online services. When you call us you may be required to input your serial number into your telephone keypad. For help please
visit beko.co.uk/support/model-finder
•
•
•
The product model number is printed on the Operating Instruction Booklet / User guide
The product model and serial number is printed on the Rating Label affixed to the appliance.
The Retailer (Purchased from) and Date of purchase will be printed on your purchase receipt or other proof of
purchase paperwork
Recording of these details alone will not count as proof of purchase. A valid proof of purchase is required for requesting
service under guarantee.
Model number
Serial number
Purchased from
Date of purchase
For service under guarantee or for product advice please call our Contact centre
Before requesting service please check the troubleshooting guide in the Operating Instructions booklet, as a charge may be
levied where no fault is found, and even though your product may still be under guarantee.
After arranging service the area around the product must be easily accessible to the Engineer, without the need for cabinets or
furniture to be removed or moved.
It is your responsibility to ensure our Engineers have a clean and safe environment to carry out any repairs.
Please have your Model number and Serial number available when you call us, as you may be required to input your serial
number into your telephone keypad during your call.
UK Mainland & Northern Ireland:
0333 207 9710
Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers 01 or 02, and are charged at the
basic rate. Calls from landlines and mobiles are included in free call packages but please check with your telephone service
provider for exact call charges.
Republic of Ireland:
01 862 3411
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the instructions contained within the extended guarantee
agreement document, otherwise please call us using the appropriate number above, where service can be obtained at a
charge.
Should you experience any difficulty in obtaining service please call us on 0333 207 9710 or 01 862 3411
Contact us though our website
Send us a secure message through our online contact us form. Please visit our website, click Contact Us and choose a
product support topic from the list of options. Complete the required details and click send message.
Product registrations
For UK registrations please visit beko.co.uk/register and for the Republic of Ireland visit beko.ie/register.
www.beko.com
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