RISO ComColor FW Troubleshooting Guide

RISO ComColor FW Troubleshooting Guide
This guide describes the action to take
when a paper jam or other problem occurs.
Troubleshooting Guide
060-36035
CAUTION
After reading this guide, keep it in handy for future reference.
The "Safety Precautions" are provided in the supplemental
Safety Information. Be sure to read through them prior to use.
ComColor FW Series Troubleshooting Guide
About This Guide
Preface
Thank you for using a ComColor FW Series product.
This guide describes the possible causes and solutions for problems that can occur when using this machine.
Keep this guide handy, such as near the machine, for easy reference.
The five guides described below are supplied with this machine.
● Quick Guide
This guide describes basic machine operations and how to replace consumables.
Keep this guide handy, such as near the machine, for easy reference.
Start by reading this guide.
● User's Guide
This guide describes handling precautions and specifications, as well as the operations and settings of
each function.
Read this guide for a more detailed understanding of the machine.
● Administrator's Guide
This guide describes the machine settings and optional equipment (IC card reader, scanner, etc.) to be
configured by the administrator.
● Troubleshooting Guide (this guide)
This guide describes the actions to take when a paper jam or other problem occurs.
● Safety Information
This guide describes safety precautions and specifications.
About This Guide
(1) This guide may not be reproduced in whole or in part without the permission of RISO KAGAKU CORPORATION.
(2) The contents of this manual may be changed without prior notice due to product improvements.
(3) RISO KAGAKU CORPORATION shall not be liable for any consequence of using this guide or the machine.
Trademark Credits
Microsoft, Windows, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation
in the United States and/or other countries.
Mac, Mac OS, and Safari are trademarks of Apple Inc.
Adobe, the Adobe logo, PostScript, and PostScript 3 are either registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and/or other countries.
ColorSet is a trademark of Monotype Imaging Inc. registered in the U.S. Patent & Trademark Office and may be
registered in certain jurisdictions.
FeliCa is a registered trademark of Sony Corporation.
Mifare is a registered trademark of Royal Philips Electronics.
,
, ComColor, and FORCEJET are trademarks or registered trademarks of RISO KAGAKU
CORPORATION in the United States and other countries.
Other corporate names and/or trademarks are either registered trademarks or trademarks of each company,
respectively.
Acquisition of Color Universal Design Certification
The ComColor FW series (machine and optional equipment*) are certified for being
manufactured in consideration of Color Universal Design, which improves visibility for more
people regardless of individual differences in color perception, by the Color Universal Design
Organization (CUDO).
* Certified optional equipment:
Scanner/Face down finisher
1
ComColor FW Series Troubleshooting Guide
Symbols, Notations, and Screenshots Used in This Guide
■ Symbols Used in This Guide
Indicates cautions that should be noted for safe use of this machine.
Indicates important items that should be noted or are prohibited.
Indicates useful or additional information.
■ Names of Keys and Buttons
The names of hard keys on the operation panel and buttons on the touch panel screen or computer window are
indicated with square brackets [ ].
● Operation Panel
● Touch Panel Screen
Example: Press the [Stop] key.
Example: Touch [Color Mode].
● Computer Window
Example: Select the [Mixed Size
Original] check box.
■ Names of Optional Equipment
In this guide, the names of the optional equipment are described using a generic term as shown below. The specific
name for each item of equipment is used when its unique features are explained.
Name Used in This Guide
Stacking
tray*
Optional Equipment
Wide stacking tray
Auto-control stacking tray
* Optional stacking tray connected to the right side of the machine.
■ Illustrations and Operating Procedures in This Guide
• The operating procedures, screenshots, and illustrations in this guide are for the ComColor FW5230/FW5230R with
the optional scanner connected.
• The screenshots and illustrations in this guide may vary depending on the machine model and usage environment,
including the connected optional equipment.
• On ComColor FW2230 and ComColor black FW1230/FW1230R, some features and screen displays vary.
- Consumables information on the [System Info] screen
- [Color Mode], [Page Border], [Image Quality], and [Gamma Correction] for the copy function on the touch panel
screen
- [Color Mode], [Original Type], [Image Quality], [Gamma Correction], and [Screening] on the printer driver
screen
- Remaining ink indicators on the touch panel screen and RISO Console screen
2
ComColor FW Series Troubleshooting Guide
Contents
About This Guide ............................................................................................................... 1
Symbols, Notations, and Screenshots Used in This Guide ......................................................... 2
Touch Panel Display ......................................................................................................... 5
[Home] Screen ............................................................................................................................. 5
Status Area .................................................................................................................................. 6
Job List Icons ............................................................................................................................... 7
Chapter 1 Messages ......................................................................................................1-1
Error Messages on the Touch Panel ........................................................................................ 1-1
Examples of the Messages ....................................................................................................... 1-2
Service Call ..................................................................................................................................... 1-2
Unit Error ........................................................................................................................................ 1-2
Paper Jam ...................................................................................................................................... 1-3
Consumable Error ........................................................................................................................... 1-3
Installation Error .............................................................................................................................. 1-4
Warning ..........................................................................................................................................1-6
Information .................................................................................................................................... 1-10
Chapter 2 Troubleshooting ...........................................................................................2-1
Paper Jams ............................................................................................................................... 2-3
Precautions When Removing Jammed Paper ................................................................................2-4
Frequent Paper Jams ..................................................................................................................... 2-5
Paper Feed Path ..................................................................................................................... 2-6
General Troubleshooting for This Machine ............................................................................... 2-8
Troubleshooting for the Printer Driver and Printing ................................................................ 2-11
Troubleshooting for Copying ................................................................................................... 2-14
Troubleshooting for Scanning ................................................................................................. 2-14
Troubleshooting for Storage and USB .................................................................................... 2-15
Troubleshooting for the Multifunction Finisher or Face Down Finisher ................................... 2-17
Stapler Jams (Multifunction finisher) ............................................................................................. 2-18
Stapler Jams (Face Down Finisher) .............................................................................................2-20
Troubleshooting for the Feed Tray ......................................................................................... 2-21
Troubleshooting for the IC Card Reader ................................................................................. 2-22
Other Problems ....................................................................................................................... 2-22
ComColor FW2230 Problems with Printing or Copying .......................................................... 2-24
Troubleshooting for the Optional PostScript Kit ...................................................................... 2-24
Chapter 3 Maintenance .................................................................................................3-1
Cleaning the Print Heads .......................................................................................................... 3-1
Unlocking the Front Cover ........................................................................................................ 3-1
3
ComColor FW Series Troubleshooting Guide
Adjusting the Paper Guides ...................................................................................................... 3-2
Automatic Paper Guide Adjustment ................................................................................................3-2
Manual Paper Guide Adjustment .................................................................................................... 3-2
Replacing the Staple Cartridge ................................................................................................. 3-3
Replacing the UR1 Staple Cartridge (Multifunction finisher) .......................................................... 3-3
Replacing the UR2 or UR3 Staple Cartridge ..................................................................................3-4
Replacing the Staple Cartridge (Face Down Finisher) ................................................................... 3-5
Cleaning the Punching Box ...................................................................................................... 3-7
Disposing of the Punching Trash .................................................................................................... 3-7
Simple Questions ................................................................................. End of This Guide
4
ComColor FW Series Troubleshooting Guide
The touch panel allows you to perform operations and
Touch Panel Display
check the current status of the machine. Use the
information described in this section to help with
troubleshooting.
[Home] Screen
On the [Home] screen, press a mode button to access the settings and functions for that mode. You can check the
information described below on each mode button or on the [System Info] screen.
When the lock icon is displayed in the top right corner of
the mode button
The lock icon displayed on a mode button indicates that you
must log in to access that mode.
• The administrator configures whether user login is required for
each mode.
When a mode button is grayed out
Buttons for modes that the current user is not authorized to use
are grayed out.
• The administrator configures the mode access rights for each
user.
When a mode button is not displayed
If the administrator sets a mode button to [OFF] in [Home
Screen Customization], that mode button is not displayed.
• [Admin Menu] is displayed only when the user is logged
in as an administrator.
[Copy] button and [Scan] button are hidden.
• For modes that require optional equipment, the mode
buttons are displayed only when the optional equipment
is connected.
5
ComColor FW Series Troubleshooting Guide
You can touch [System Info] on the [Home] screen to check
information about the consumables, machine, user, and license.
The [Consumables] screen displays the status of the ink and
paper.
• [User Info] is displayed only when a user is logged in.
[System Info] screen
Status Area
The information described below is displayed in the status bar on the touch panel.
a User name
The name of the user currently logged in is displayed.
b Printer status
The current status of the machine is indicated with a
description such as [Idle], [Printing], [Error], or [Some Units
Unavailable].
c Offline
This icon is displayed when [Online/Offline] is set to [OFF].
While the icon is displayed, the machine does not receive
jobs.
d FORCEJET link icon
This icon indicates whether all parts required for printing are
working correctly.
The display for FORCEJET link icon may vary depending
on consumables or settings.
•
(ON): Using RISO ink
•
(ON): Using non-RISO ink (Consumables information
is entered.)
•
(flashing): Using non-RISO ink (Consumables
information is not entered.)
For more information on setting consumables information,
see "The [Ink Information Input] screen is displayed."
(p. 2-23).
e Remaining ink indicator
The bar of each ink indicates the amount of remaining ink.
When the bar starts flashing, it is the time to replace the ink
cartridge. Prepare a new ink cartridge for the color that
flashes.
• The amount of remaining ink cannot be displayed when
using non-RISO ink. [―] is displayed instead of the
remaining ink indicator.
6
ComColor FW Series Troubleshooting Guide
Job List Icons
The job list on the [Finished] screen displays the job names and the job type icons shown below.
Icon
Job Type
Copy job
Print job
Scan (Mail) job
Scan (PC) job
Scan (Console) job
Storage (Save/Load) job
USB (Save/Load) job
PS job
Job with a PIN code
Broken job (Broken data or data with
problems)
7
ComColor FW Series Troubleshooting Guide
8
ComColor FW Series Troubleshooting Guide
Chapter 1 Messages
This chapter describes the reasons why the error lamp flashes on the operation panel and messages appear on the touch
panel, and what actions to take.
1
When the message is displayed, resolve the problem following the instructions in the displayed message.
Operation panel error lamp
Scanner lamp
When an error occurs, the error lamp flashes in red.
When an error occurs with the scanner, the scanner
lamp flashes in red.
Error lamp
Scanner lamp
Error Messages on the Touch Panel
A description of the problem and instructions for resolving the problem are displayed, as shown in the illustration below.
• An alphanumeric error code is displayed at the top of the error message screen.
Be sure to mention this error code when contacting your service representative.
- The first letter of the error code indicates the type of problem.
- The numbers vary depending on the location of the problem.
1-1
ComColor FW Series Troubleshooting Guide
Examples of the Messages
The following are examples of messages. Follow the instructions in the displayed messages to resolve the problems.
• [Cancel] and [Continue] may be displayed on some message screens. Touch [Cancel] to stop the current operation.
Touch [Continue] to resume the current operation.
<S000-0000>Service Call
This error message is displayed when inspection or repair is required by a service representative.
Message
Not enough space in memory.
Turn the power off and on again
with the power key on the
operation panel.
Action to Take
The machine cannot be used because there is not enough available
space on the internal hard disk. Press the [Power] key on the operation
panel to restart the machine. If this does not solve the problem, contact
your dealer or authorized service representative. Be sure to mention the
error code displayed on the touch panel when contacting your dealer or
authorized service representative.
<U000-0000>Unit Error
These error messages are displayed when repair is required by a service representative.
Message
Action to Take
A problem has occurred on the
standard tray. You can use
another tray to continue printing.
A problem has occurred with the standard tray.
Touch [Change Tray] and specify a different paper tray.
A problem has occurred on the
paper tray. You can use the
standard tray to continue
printing.
A problem has occurred with the feed tray.
Touch [Change Tray] and specify the standard tray as the paper tray.
A problem has occurred on feed
tray1 (feed tray2). To solve the
problem, remove the jammed
paper. You can use another tray
to continue printing.
A paper jam occurred in the feed tray.
See "Troubleshooting for the Feed Tray" (p. 2-21), and remove the
jammed paper.
To continue printing with another tray, touch [Change Tray] and specify a
different paper tray.
A problem has occurred on feed
tray1 (feed tray2). To solve the
problem, remove the jammed
paper, and press the Reset key.
Printing using another tray is
possible.
A paper jam occurred in the feed tray.
See "Troubleshooting for the Feed Tray" (p. 2-21), and remove the
jammed paper.
To continue printing with a different tray, press the [Reset] key and
resume operations.
If this does not solve the problem, contact your dealer or authorized
service representative. Be sure to mention the error code displayed on
the touch panel when contacting your dealer or authorized service
representative.
A problem has occurred on the
paper output.
You can use another output tray
to continue printing.
A problem occurred when paper was output to the face down tray or face
down finisher.
Touch [Change Output Tray] and specify a different output tray.
1-2
ComColor FW Series Troubleshooting Guide
Message
A problem has occurred on the
paper output to the option. You
can use another output tray to
continue printing.
Action to Take
A problem occurred when paper was output to the multifunction finisher
or stacking tray.
Touch [Change Output Tray] and specify a different output tray.
1
<X000-0000>Paper Jam
This error message is displayed when there is a paper jam.
Message
Buttons indicate paper jam
locations. To display how to fix,
touch the button.
Action to Take
Paper is jammed inside the machine, or no paper or multiple sheets of
paper were fed into the machine.
Touch the button indicating the location of the paper jam to display how to
remove the jammed paper, and follow the instructions. For more
information, see "Paper Jams" (p. 2-3).
<Y000-0000>Consumable Error
This error message is displayed when it is time to replace consumables or parts that require periodic replacement.
Message
Action to Take
Add staples to the Face Down
Finisher.
There are no more staples in the face down finisher.
See "Replacing the Staple Cartridge" (p. 3-3), and follow the procedure to
replace the staple cartridge.
Punch dust in the finisher is full.
Open the front door of the
finisher, and dispose of punch
dust.
Dispose of all punch dust in the punching box of the multifunction finisher.
For more information, see "Cleaning the Punching Box" (p. 3-7).
Open the front door of the
finisher, and add staples.
No more staples are left in the multifunction finisher. Add staples.
For more information, see "Replacing the Staple Cartridge" (p. 3-3).
Open the front door of the
finisher, and add staples for
stapling booklets.
The expiration date of the ink
cartridge has expired. Replace
the ink cartridge.
The expiration date of the displayed ink has passed. Replace the ink
cartridge.
1-3
ComColor FW Series Troubleshooting Guide
<Z000-0000>Installation Error
These error messages are displayed when a cover or tray is not completely closed or an ink cartridge is not properly
installed.
Message
Action to Take
Set ink cartridges.
No ink cartridge has been installed, or a non-RISO ink has been installed.
Install a RISO ink cartridge, or contact your administrator.
Different color ink is set. Replace
the ink cartridge.
The type or color of the installed ink cartridge is not correct. Check the
installation position and the color and type of the installed ink cartridge,
and install the ink cartridge properly.
If the wrong ink cartridge has been installed, remove it, wipe the ink port
clean, attach the cap, and store it horizontally in the proper orientation.
The ink cartridge is not correct.
Replace the ink cartridge.
Close the top cover.
The top cover of the face down finisher is not completely closed. Close
the top cover securely.
1-4
ComColor FW Series Troubleshooting Guide
Message
Check the Stripper Unit.
Action to Take
The stripper unit is not installed properly.
Reinstall the stripper unit.
1
Stripper
unit
Installing the stripper unit
1 Lower the stripper lock knob (a) to
unlock the stripper unit.
2 Press the stripper release lever (b) and
remove the stripper unit.
3 Reinstall the stripper unit.
• Make sure that the stripper unit is
fully inserted.
4 Lift the stripper lock knob to lock the
stripper unit.
When the stripper lock knob cannot be
locked, the stripper unit is not fully
inserted.
Make sure that the stripper unit is fully
inserted.
1-5
ComColor FW Series Troubleshooting Guide
<W000-0000>Warning
These warning messages are displayed when there is no more paper, the output tray is full, a peripheral device is
not connected, or there is another problem.
Message
Action to Take
Set paper.
The paper specified for the job is not loaded in the tray available for auto
selection.
Load the corresponding type and size of paper in the tray available for
auto selection. Otherwise, touch [Change Tray] and change [Paper
Selection] to a setting other than [Auto], or enable [Auto Selection] for a
tray loaded with the specified paper.
Auto tray selection is not
available. Select a paper tray,
and press the Start key.
Auto selection is not performed if it is not enabled for any of the trays,
even when paper tray selection is set to [Auto]. Touch [Paper Selection]
and select the tray, or enable [Auto Selection] for the required tray.
The paper size may not be
correct. Check the standard tray
paper guide, tray, or paper size
setting.
The size of paper specified for the job is not loaded. Load the specified
size of paper. Otherwise, touch [Change Tray] and enable [Auto
Selection] for a tray loaded with the specified paper.
The Standard Tray (Feed Tray 1,
Feed Tray 2) is not available. You
can use another tray to continue
printing.
A problem has occurred with the standard tray (or with feed tray 1 or feed
tray 2).
Touch [Change Tray] and specify a different paper tray.
Job name:
This paper size cannot be output
to the specified tray. Change the
output tray or paper size. (The
job was deleted.)
Touch [Close], change the settings, and send the data again. For more
information on the paper sizes that can be used with each tray, see
"Printing Paper" in the "Safety Information".
This paper size cannot be output
to the current output tray. Check
the orientation or settings of the
set paper.
Touch [Close], change the settings, and send the data again.
For more information on the paper sizes that can be used with the output
tray, see "Printing Paper" in the "Safety Information".
This paper size cannot be output
with offset output. Check the
orientation or settings of the set
paper.
Touch [Close], change the settings, and send the data again. For more
information on the paper that can be used with offset output, see "Printing
Paper" in the "Safety Information".
There is no tray to which paper
can be output.
Remove paper.
The paper output to each tray exceeds the maximum load capacity.
Remove paper.
An error has occurred on the
scanner.
An error has occurred on the scanner.
Touch [Confirm]. If this message is displayed while scanning an original,
scan the original again.
If the error message does not disappear after touching [Confirm], press
the [Power] key on the operation panel to restart the machine.
Failed to save the scan file.
Check the save destination
setting.
The scanned data could not be saved. Check the items below, and scan
the original again.
• Network settings of the destination server
• Problems with the destination server
• Network cable connections
• [Destination] settings for the scanned data
1-6
ComColor FW Series Troubleshooting Guide
Message
Action to Take
Failed to save the scan file. The
file size exceeds the upper limit,
or the file name exists.
Check.
The scanned data could not be saved.
Touch [Close], and scan the original again.
If a file with the same name already exists, change the file name.
To save to the internal hard disk of the machine, touch [Scan] on the
[Home] screen, and select [Console].
If the file size of the scanned data exceeds the upper limit, reduce the
number of pages in the original, or change the save format.
A USB drive is not set. Set a USB
drive, and touch "Retry".
A USB flash drive is not connected to the machine.
To save to a USB flash drive, connect it to the machine, and touch
[Retry]. To cancel saving to the USB flash drive, touch [Cancel].
To save to the internal hard disk of the machine, touch [Save to Internal
HDD].
Failed to save to USB drive. The
suspected causes are:
You attempted to save the file using a file name that already exists on the
USB flash drive.
Touch [Close] or [Cancel] and change the file name, or touch [Save to
Internal HDD] to save the file to the internal hard disk of the machine.
• The number of files, or space
are full
• Writing to USB drive is not
permitted.
Check.
1
There is not enough space in the USB flash drive.
Either change the destination to the internal hard disk of the machine, or
delete unnecessary data from the USB flash drive to free up enough
space, and then save the data again.
The USB flash drive is set to write protected.
Touch [Close] or [Cancel] to cancel saving to the USB flash drive, or
touch [Save to Internal HDD] to save the file to the internal hard disk of
the machine.
A file with the same name exists
in the save destination. Do you
want to overwrite?
You attempted to save the file using a file name that already exists on the
USB flash drive.
Touch [Continue] to overwrite the existing file. To change the file name
and save, touch [Cancel] and save the file again.
This paper size cannot be output
with the current booklet setting.
Check the orientation or settings
of the set paper.
Touch [Close], change the settings, and send the data again. For more
information on the paper sizes and orientations that can be used when
creating booklets, see "Booklet" in the "User's Guide".
This paper size cannot be output
with the current staple/punch
setting. Check the orientation or
settings of the set paper.
Touch [Close], change the settings, and send the data again. For more
information on the paper sizes and orientations that can be used when
stapling, see the following section.
• When using the face down finisher
"Staple" in the "User's Guide"
• When using the multifunction finisher
"Staple / Punch" in the "User's Guide"
1-7
ComColor FW Series Troubleshooting Guide
Message
Printing on envelopes is
specified. Check whether duplex
printing, finisher settings, or
other settings that cannot be
used in combination are
configured.
Action to Take
Settings that are not compatible for the envelope job have been
specified. Cancel the following settings, and send the data again.
• Duplex printing
• Functions specified on the multifunction finisher
• Setting [Face Up/Down] to face-down when using the multifunction
finisher
[Envelope] is selected for [Thickness] of the paper type setting when
printing on the paper other than the envelope. Touch [Change Tray] and
change [Thickness] to [Standard].
A file containing a large amount
of data is still processing.
Press "Continue" button to allow
processing to finish, or press
"Cancel" button to delete the job.
A job with a large amount of data is being processed.
When a job contains a large amount of data, it is recommended that you
handle it as a waiting job or save it to storage before printing.
Not enough space in HDD. Delete
unnecessary jobs to free up
space in HDD.
The hard disk of the machine is full.
Delete completed jobs or unnecessary documents in storage to free up
space on the hard disk.
Job name:
This job has been deleted.
The corresponding job was deleted on the RISO Console while it was
suspended.
Send the data again.
Job name:
This job cannot be executed.
Check the data type. (The job
was deleted.)
The specified job cannot be printed because the file is used by the
Barcode Area Definition Software.
The transfer belt is dirty. Leaving
the belt dirty results in
inaccurate printing. Contact your
dealer.
The transfer belt needs to be cleaned. Contact your dealer or authorized
service representative.
The time of the Kerberos server
may not be synchronized with
that of the printer.
There is a time difference between the machine's internal clock and the
Kerberos server. Contact your administrator.
The time can be synchronized by using [NTP Time Synchronization] in
[Admin Menu].
This is Non-Riso ink cartridge.
Using Non-Riso ink may result in
serious damage to the printer.
Check your service provider's
warranty/service agreement if
any, as damage caused by NonRiso supplies could be excluded
from coverage. Do you wish to
continue using this cartridge?
A non-RISO ink cartridge has been installed.
Contact your administrator to determine whether or not to use this ink.
To continue using the non-RISO ink cartridge, touch [Yes] and enter the
appropriate values in the [Ink Information Input] screen which appears
next. For more information, see "The [Ink Information Input] screen is
displayed." (p. 2-23).
• The paper size and position cannot be detected when the
transfer belt is dirty, resulting in improper printing.
The cleaning operation needs to be performed by technical
support staff. Call for service immediately when this message is
displayed.
Until the transfer belt is cleaned, the margins around the edges
of the paper are 5 mm (7/32"), regardless of the printable area
setting.
1-8
ComColor FW Series Troubleshooting Guide
Message
Action to Take
The staple unit (punch unit, top
tray unit, stacking tray unit,
booklet tray unit, tri-fold output
tray unit) of the finisher is not
connected. Check. (The job was
deleted.)
The staple unit, punch unit, top tray unit, stacking tray unit, booklet tray
unit, or tri-fold output tray unit of the multifunction finisher is not
connected. Contact your dealer or authorized service representative.
Failed to lower the Stacking Tray.
Check the tray of the finisher.
Something may be obstructing the stacking tray. Make sure that nothing
is placed below or near the tray.
Job name:
Cannot print due to failure of the
staple unit (punch unit, top tray,
stacking tray, booklet unit, trifold output tray) of the finisher.
Printing without using the staple
unit (punch unit, top tray,
stacking tray, booklet unit, trifold output tray) is possible. (The
job was deleted.)
The staple unit, punch unit, top tray unit, stacking tray unit, booklet unit,
or tri-fold output tray unit of the multifunction finisher cannot be used.
Contact your dealer or authorized service representative. If you touch
[Close], you can continue using the machine except for the unit that has
an error.
Job name:
Paper size that cannot be output
with the Z-fold setting is
included. Check the print data.
(The job was deleted.)
The original contains the page whose paper size is not compatible with
[Mixed Size Z-fold]. The combinations of paper sizes that enabled [Mixed
Size Z-fold] are only A4 and A3 paper, B5 and B4 paper, and Letter-R
and Ledger paper. Check the original size.
This paper size cannot be output
with the current paper fold
setting. Check the orientation or
settings of the set paper.
Touch [Close], change the settings, and send the data again.
For more information on the paper sizes and orientations that can be
used when folding the paper, see "Fold" or "Booklet Binding" in the
"User's Guide".
The data including the following
settings cannot be used with
Overlay.
Overlay is not available if the selected overlay image includes the
following settings. Touch [Close] to cancel the setting and save the data
to the box again.
• Reproduction Size
• Duplex
• Staple / Punch
• Combine
• Image Repeat
• Booklet
• Booklet Binding
• Fold
• Mixed Size Original
• Program
• Add Cover
• Auto Image Rotation
IP address of LAN0 and LAN1, or
network segment may be
conflicting.
Please check the network
settings of LAN0 and LAN1.
The same IP address (segment) is set to LAN0 and LAN1 of the
machine. When assigning the IP addresses manually, assign a different
IP address to LAN0 and LAN1.
Check the IP address from [Network Setting (IPv4)] or [Network Setting
(IPv6)] in [Admin Menu].
1
1-9
ComColor FW Series Troubleshooting Guide
<I000-0000>Information
These messages are displayed when machine maintenance is required.
Message
The drain tank must be replaced
soon. Contact your dealer, and
have a new drain tank ready.
Action to Take
The drain tank needs to be replaced. Contact your dealer or authorized
service representative.
• Printing cannot be performed when the drain tank is full. Call for
service immediately when this message is displayed.
Parts of the Face Down Finisher
need to be replaced. Contact
your dealer.
Contact your dealer or authorized service representative. If you touch
[Close], you can continue using the machine functions except for the face
down finisher. Printing can be performed using a different stacking tray.
Ink cartridge is near expiration.
Use or replace the ink cartridge
soon.
For optimal printing quality, use the ink cartridge within 24 months from
the date of manufacture (when preserved under room temperature).
1-10
ComColor FW Series Troubleshooting Guide
Chapter 2 Troubleshooting
This chapter describes what actions to take when problems occur.
Use the information in this chapter to help with troubleshooting.
Problem
See
Paper Jams
p. 2-3
General Troubleshooting for This Machine
The machine does not operate at all. / Nothing is displayed on the touch panel when the power is turned on.
p. 2-8
Nothing is displayed on the touch panel, even when the buttons of the operation panel are touched.
p. 2-8
The scanner does not operate.
p. 2-8
The printing results are light or dark.
p. 2-8
When copying or scanning, the original loaded in the ADF is not fed properly.
p. 2-8
Prints or copies have white streaks or appear blurry.
p. 2-8
The output results are dirty or have black streaks.
p. 2-9
The copied or scanned data is blurred, or part of the data is not printed.
p. 2-9
The back of the original is visible.
p. 2-9
Moire interference occurs.
p. 2-9
No paper is fed. / The back of a card is damaged. / Multiple sheets of paper are fed.
p. 2-10
A multiple feeding error occurs although multiple feeding was not performed, or multiple feeding errors
occur frequently.
p. 2-11
The paper becomes dirty. / Printing is not aligned properly.
p. 2-11
2
Troubleshooting for the Printer Driver and Printing
Cannot print from a computer.
p. 2-11
Cannot print properly on irregular sized paper.
p. 2-11
When printing a document with multiple pages, some pages are printed with an incorrect paper size.
p. 2-12
It takes a long time to print. / When printing multiple copies, the printer makes a beep sound after each
copy is printed.
p. 2-12
The PIN code for a job is lost.
p. 2-12
[Full Color] and [Auto] are not displayed in the [Color Mode] menu on the printer driver screen.
p. 2-12
Cannot specify pages to print.
p. 2-12
Only one copy (page) is printed even though multiple copies (pages) are specified.
p. 2-12
Cannot reprint a job on the [Job Status] screen.
p. 2-12
After interrupting a job or turning the machine off and back on, it is unknown how much printing was completed.
p. 2-12
Paper is loaded but the "Set paper." error message is displayed.
p. 2-12
The results of color printing are poor.
p. 2-13
Printed images are light or faded.
p. 2-13
The paper edges become dirty.
p. 2-13
Images are bright or dark.
p. 2-13
Duplex printing cannot be performed using the paper loaded in the standard tray.
p. 2-13
The sent data became a broken job.
p. 2-13
The colors of a barcode background or nearby images cannot be printed out.
p. 2-13
The layout order is not correct.
p. 2-13
Troubleshooting for Copying
Part of the original is missing in the copied data.
p. 2-14
2-1
ComColor FW Series Troubleshooting Guide
Problem
See
Duplex copying was performed, but the back of one or more pages is blank.
p. 2-14
Duplex copying cannot be performed for the paper loaded in the standard tray.
p. 2-14
Troubleshooting for Scanning
There is no scanned data on the scan screen of the RISO Console.
p. 2-14
Part of the original is missing in the scanned data.
p. 2-14
The color mode is set to [Auto], but the machine does not identify color originals automatically.
p. 2-15
Troubleshooting for Storage and USB
Files saved on a USB flash drive are not displayed on the printer.
p. 2-15
Cannot print properly on irregular sized paper.
p. 2-15
Paper is loaded but the "Set paper." error message is displayed.
p. 2-15
The results of color printing are poor.
p. 2-16
Duplex printing cannot be performed using the paper loaded in the standard tray.
p. 2-16
Part of the original is missing in the copied data.
p. 2-16
Part of the original is missing in the scanned data.
p. 2-16
The color mode is set to [Auto], but the machine does not identify color originals automatically.
p. 2-16
Troubleshooting for the Multifunction Finisher or Face Down Finisher
The multifunction finisher or face down finisher does not operate.
p. 2-17
When you copy the original, the paper is stapled at the wrong position.
p. 2-17
Staples do not penetrate well, e.g., they bend or crush. / Paper is not output from the face down finisher.
p. 2-17
A staple is jammed inside the machine.
p. 2-17
Sheets come out loosely stacked on the face down finisher. / Printouts are curled back.
p. 2-17
Troubleshooting for the Feed Tray
Paper is jammed in the feed tray. / The tray cannot be pulled out smoothly.
p. 2-21
Troubleshooting for the IC Card Reader
Unable to log in using the IC card.
p. 2-22
A registered IC card is lost or missing.
p. 2-22
Other Problems
The front cover does not open.
p. 2-22
The correct user name is not displayed when touching the index button on the [Login] screen.
p. 2-22
A job with a PIN code cannot be deleted.
p. 2-22
The printer does not wake up automatically.
p. 2-22
The RISO Console screen is not displayed.
p. 2-22
The [Ink Information Input] screen is displayed.
p. 2-23
ComColor FW2230 Problems with Printing or Copying
When printing the original in color, colors other than red and black on the printout do not look the same as
on the original.
p. 2-24
Troubleshooting for the Optional PostScript Kit
Files saved on a USB flash drive are not displayed on the printer.
p. 2-24
It takes a long time to print when using Mac OS. / Printing cannot be performed with the current settings.
p. 2-24
When using Mac OS to print a document with multiple pages, some pages are printed with an incorrect paper size.
p. 2-24
When printing a PDF file directly from a USB flash drive, a paper with the texts "Implementation limit
exceeded" is printed out.
p. 2-24
PS Kit FG10 is not supported in some regions.
2-2
ComColor FW Series Troubleshooting Guide
Paper Jams
If a paper jam occurs in the machine, multifunction finisher or auto document feeder (ADF), printing stops, the error lamp
on the operation panel flashes in red, and the paper jam location is displayed on the touch panel. Follow the procedure
displayed on the touch panel to remove the jammed paper and resume printing.
CAUTION
Be careful of protruding parts and metal terminals when inserting your hand in the machine, such as when
removing jammed paper. Otherwise, an injury might occur.
1
Touch the button indicating the location of the paper jam to display how to
remove the jammed paper.
2
Follow the procedure displayed on the touch panel to remove the paper.
2
Touch [Back] or [Next] to display the previous or next page.
(The screenshots below are examples of the display when there is a paper jam.)
3
Touch [Close].
Return to the screen in Step 1. Check that the button indicating the location where the paper was removed has
disappeared.
When all of the jammed paper is removed and the cover is closed, the error screen closes and the previous screen is
displayed.
• As long as alphabet buttons are displayed on the screen, paper still remains in the indicated locations. Repeat
Steps 1 to 3 to remove the jammed paper.
2-3
ComColor FW Series Troubleshooting Guide
Precautions When Removing Jammed Paper
• Slowly and carefully remove the jammed paper. Be careful not to leave pieces of paper in the machine.
• If a paper jam occurs when printing multiple sheets of paper, the sheet of paper that caused the paper jam as well as
other sheets of paper may remain in the transfer path. When using an internal dial to remove jammed paper, turn the
dial four or five times after removing the first sheet of paper, to check for other sheets of paper.
• The print heads are located inside the top of the paper removal opening. When removing jammed paper from the
opening, avoid touching the print heads to prevent ink from getting on your hand or sleeve.
Paper removal opening
2-4
ComColor FW Series Troubleshooting Guide
Frequent Paper Jams
If paper jams occur frequently, check the points listed below again.
• The paper on the standard tray or in the feed tray is within the maximum load capacity.
• The standard tray paper guides are positioned correctly and the paper is loaded properly.
• The paper that is actually loaded matches the [Paper Selection] settings.
2
• Usable paper is loaded.
In particular, wrinkled or curled paper can cause paper jams, so do not use this type of paper.
• When using irregular sized paper, the paper size must be registered in advance in the administrator menu. Contact your
administrator. To use unregistered irregular sized paper, select [Paper Selection] - [Paper Tray Setting] - [Paper Size],
and specify the size in [Manual].
• When using paper that has already been printed on one side or is dark in color, the machine may incorrectly detect a
single sheet as if it were multiple sheets of paper being fed. Set [Double-feed Check] to [OFF].
[Print] screen  select the job  [Change Setting] in the sub menu  [Paper Selection]  [Paper Tray Setting] 
set [Double-feed Check] to [OFF]
[Storage] - [Load] screen / [USB] - [Load] screen  select the folder  [Open]  select the document 
[Change Setting] in the sub menu  [Paper Selection]  [Paper Tray Setting]  set [Double-feed Check] to [OFF]
[Copy] screen  [Paper Selection]  [Paper Tray Setting]  set [Double-feed Check] to [OFF]
[Storage] - [Save] screen  select the folder  [Change Setting]  [Paper Selection]  [Paper Tray Setting] 
set [Double-feed Check] to [OFF]
• For more information on how to load paper and the types of paper that can be used, see "Loading Paper" in the
"User's Guide" and "Printing Paper" in the "Safety Information".
2-5
ComColor FW Series Troubleshooting Guide
This section describes the path that paper travels through
Paper Feed Path
the machine during printing. See this information when
removing jammed paper from the machine.
During printing, paper travels through the machine as shown in the illustration below.
Solid line: Paper feed path during simplex printing
Dashed line: Paper feed path during duplex printing
<When using the
face down tray>
<When using the
face down finisher>
<When using the stacking tray>
<When using the machine with the multifunction finisher>
The paper feed path inside the multifunction finisher is the same during both simplex and duplex printing.
Top tray
Stacking tray
Booklet tray
Tri-fold Output Tray
• The tray used to output printouts differs depending on the multifunction finisher functions that have been configured.
• For detailed illustrations of the paper feed path when using the multifunction finisher, see the next page.
2-6
ComColor FW Series Troubleshooting Guide
■
When using the multifunction finisher
● When using the booklet / 2-fold function
● When stapling
Staple
Booklet / 2-fold
● When punching
■
When the folder unit is added
● When using the 3-fold function
Punch
● When punching and stapling
Punch
3-fold
● When using the Z-fold function
Staple
Z-fold
2-7
ComColor FW Series Troubleshooting Guide
General Troubleshooting for This Machine
This section describes how to troubleshoot general problems that may occur in the different modes.
The machine does not operate at all. /
Nothing is displayed on the touch
panel when the power is turned on.
• Make sure that the main power switch is turned on.
• Make sure that the power plug of the machine is
properly inserted into the electrical outlet.
• Make sure that the power cord is securely
connected to the machine.
• Make sure that the power breaker has not been
tripped.
Nothing is displayed on the touch
panel, even when the buttons of the
operation panel are touched.
The machine may be in sleep state.
The administrator may have configured the machine to
automatically enter power saving mode when it has not
been operated for a fixed period. Press the [Wake Up]
key.
The scanner does not operate.
• Make sure that the power plug of the scanner is
properly inserted into the electrical outlet.
• Make sure that the USB cable is securely connected
to the printer and scanner.
The printing results are light or dark.
The density setting may not be configured
properly.
For printing:
Adjust the [Print Density] setting in the [Image] tab on
the printer driver screen.
For copying and scanning:
Configure the [Scanning Level] setting for copying
according to the original.
[Copy] screen / [Scan] screen / [USB] - [Save] screen
 [Scanning Level]
[Storage] - [Save] screen  select the folder 
[Change Setting]  [Scanning Level]
If you are printing or copying, the paper type
setting may not match the type of paper loaded
in the standard tray or feed tray.
Correctly configure the paper type.
For printing:
[Print] screen  select the job  [Change Setting] in
the sub menu  [Paper Selection]  [Paper Tray
Setting]  [Paper Type]
[Storage] - [Load] screen / [USB] - [Load] screen 
select the folder  [Open]  select the document 
[Change Setting] in the sub menu  [Paper
Selection]  [Paper Tray Setting]  [Paper Type]
For copying:
[Copy] screen  [Paper Selection]  [Paper Tray
Setting]  [Paper Type]
[Storage] - [Save] screen  select the folder 
[Change Setting]  [Paper Selection]  [Paper Tray
Setting]  [Paper Type]
When copying or scanning, the
original loaded in the ADF is not fed
properly.
The original may be too small.
The minimum size original that can be loaded in the
ADF is 100 mm × 148 mm (3 15/16" × 5 27/32"). If the
original is too small, it may not be fed properly from the
ADF, causing a paper jam. Load originals smaller than
100 mm × 148 mm (3 15/16" × 5 27/32") on the platen
glass.
• Even if the size of the original is appropriate,
the paper thickness, type or other
characteristics may prevent it from being
scanned with the ADF. For more information,
see "Originals" in the "Safety Information".
Prints or copies have white streaks or
appear blurry.
The print heads may be clogged.
Perform [Head Cleaning] to unclog the print heads.
[Home] screen  [Maintenance]  [Head Cleaning]
 [Normal Cleaning]
If this does not fix the problem, perform [Strong
Cleaning].
2-8
ComColor FW Series Troubleshooting Guide
The output results are dirty or have
black streaks.
Paper that is unusable for printing or copying
may have been loaded in the machine.
Check the type of the paper loaded in the standard tray
or feed tray. For more information, see "Printing Paper"
in the "Safety Information".
You may be using curled paper for printing or
copying.
Curled paper can come in contact with the print heads,
causing the paper to become dirty. This can damage the
print heads, so do not use curled paper.
If you are copying or scanning, the [Scanning
Level] setting may be too dark.
Adjust the [Scanning Level] setting.
The copied or scanned data is
blurred, or part of the data is not
printed.
The original may not be in complete contact
with the platen glass.
Close the original cover so that the original is completely
flat against the platen glass.
The scanner may have been subjected to
vibration.
Scan the original again without subjecting the scanner
to vibration.
If you are copying, the paper may be moist.
If the paper contains moisture, part of the copied data
may not be printed or it may be blurred. Use dry paper.
[Copy] screen / [Scan] screen / [USB] - [Save]
screen  [Scanning Level]
The back of the original is visible.
[Storage] - [Save] screen  select the folder 
[Change Setting]  [Scanning Level]
If you are copying or scanning an original on
thin paper, the image on the back side of the
original or on the next page may be captured in
the image data.
If you are copying or scanning, the original
cover may not have been closed securely.
Close the original cover of the scanner securely to
prevent any light from entering.
If you are copying or scanning, the parts listed
below may be dirty.
Wipe them with a soft cloth.
2
• Adjust [Scanning Level] to a lighter setting.
[Copy] screen / [Scan] screen / [USB] - [Save] screen
 [Scanning Level]
[Storage] - [Save] screen  select the folder 
[Change Setting]  [Scanning Level]
• Place a black piece of paper on the back side of the
original and copy or scan the original again.
• When copying or scanning an original with a base
color, such as a newspaper or magazine, you can
use the [Base Color Level] setting to adjust the base
color level.
[Copy] screen / [Scan] screen / [USB] - [Save] screen
 [Base Color Level]
Scanner glass
[Storage] - [Save] screen  select the folder 
[Change Setting]  [Base Color Level]
White sheet
Scanner glass
Original
pad
Platen glass
Moire interference occurs.
Moire interference (meshed shadow) can easily
occur when copying or scanning images such
as photographs that have been subjected to
screen processing for publication.
Moire interference can be reduced by configuring the
[Moire Elimination] setting.
• Any dust, debris, ink, glue, or correcting fluid
adhering to the white sheet of the ADF, the
platen glass, or scanner glass can result in the
copied or scanned data that is not clean.
Perform periodic cleaning.
[Copy] screen / [Scan] screen / [USB] - [Save] screen
 [Image Control]  [Moire Elimination]
[Storage] - [Save] screen  select the folder 
[Change Setting]  [Image Control]  [Moire
Elimination]
2-9
ComColor FW Series Troubleshooting Guide
No paper is fed. / The back of a card is
damaged. / Multiple sheets of paper
are fed.
When no paper is fed:
Turn the dial to the left.
The [Thickness] setting in [Paper Type] may not
match the paper properties (paper thickness).
Correctly configure the [Thickness] setting in [Paper
Type].
For printing:
[Print] screen  select the job  [Change Setting] in
the sub menu  [Paper Selection]  [Paper Tray
Setting]  [Paper Type]  [Thickness]
When multiple sheets of paper are fed:
Turn the dial to the right.
[Storage] - [Load] screen / [USB] - [Load] screen 
select the folder  [Open]  select the document 
[Change Setting] in the sub menu  [Paper
Selection]  [Paper Tray Setting]  [Paper Type] 
[Thickness]
For copying:
[Copy] screen  [Paper Selection]  [Paper Tray
Setting]  [Paper Type]  [Thickness]
[Storage] - [Save] screen  select the folder 
[Change Setting]  [Paper Selection]  [Paper Tray
Setting]  [Paper Type]  [Thickness]
• When adjusting the angle, be sure to remove
the paper from the standard tray and lower
the standard tray all the way to the lowest
position.
For more information, see "Paper Selection" in the
"User's Guide".
The paper separation pressure may not be
properly adjusted.
The paper feed pressure may need to be
adjusted to suit the paper thickness.
When no paper is fed, the back of a card is
damaged, or paper that can easily generate paper
powder is used:
Turn the dial to "A little weak".
Set the paper feed pressure adjustment lever to
" (NORMAL)" or " (CARD)" based on the type of
paper that is loaded.
Strong
Standard
Weak
A little weak
When multiple sheets of paper are fed:
Turn the dial to "Strong".
Normally, set the lever to " (NORMAL)". If paper
feeding is a problem, set this to " (CARD)".
For more information, see "Loading Paper in the
Standard Tray" in the "User's Guide".
The angle of the stripper plate may not be
properly adjusted.
Turn the stripper plate angle adjustment dial to adjust
the angle of the stripper plate to suit the conditions.
Strong
Standard
Weak
A little weak
• When adjusting the angle, be sure to remove
the paper from the standard tray and lower
the standard tray all the way to the lowest
position.
2-10
ComColor FW Series Troubleshooting Guide
A multiple feeding error occurs
although multiple feeding was not
performed, or multiple feeding errors
occur frequently.
You may be using dark colored paper or paper
that is printed on one side.
When using paper that is printed on the back or paper
with a dark base color, the machine may incorrectly
detect this type of paper as though multiple sheets of
paper are being fed. In this case, set [Double-feed
Check] to [OFF].
For printing:
[Print] screen  select the job  [Change Setting] in
the sub menu  [Paper Selection]  [Paper Tray
Setting]  set [Double-feed Check] to [OFF]
For copying:
[Copy] screen  [Paper Selection]  [Paper Tray
Setting]  set [Double-feed Check] to [OFF]
[Storage] - [Save] screen  select the folder 
[Change Setting]  [Paper Selection]  [Paper Tray
Setting]  set [Double-feed Check] to [OFF]
The paper becomes dirty. / Printing is
not aligned properly.
2
The paper may be too dark for printing.
When printing on dark colored paper, the machine may
not be able to detect the paper size, resulting in
misaligned printing, image loss, or soiled paper edges.
It is recommended that you use paper with a light base
color.
[Storage] - [Load] screen / [USB] - [Load] screen 
select the folder  [Open]  select the document 
[Change Setting] in the sub menu  [Paper
Selection]  [Paper Tray Setting]  set [Double-feed
Check] to [OFF]
Troubleshooting for the Printer Driver and Printing
This section describes how to troubleshoot problems related to the printer driver and printing.
Cannot print from a computer.
The [Online/Offline] setting may have been set
to [OFF].
Check the [Online/Offline] setting on the [Print] screen.
If [OFF] is displayed, switch it to [ON].
[Print] screen  set [Online/Offline] to [ON]
The job may be a waiting job.
Jobs with a PIN code are handled as waiting jobs. The
administrator may have configured the machine to
handle all jobs as waiting jobs.
Check whether the job is displayed in [Waiting Job List]
on the [Print] screen.
The machine may be busy printing another job.
• Idle jobs are printed in order from the top of the list
on the [Active/Idle] screen.
• When the interrupt copy function is performed, the
copy job has priority over the jobs sent from the
printer driver.
Cannot print properly on irregular
sized paper.
The irregular sized paper may not have been
registered.
The paper size must be registered in advance in
[Custom Paper Entry] on both the printer driver and the
machine.
Printer driver properties screen  [Environment] tab
 [Custom Paper Entry]
The paper size must be registered in advance in the
administrator menu on the machine by the
administrator. Contact your administrator.
[Manual] may not have been selected for [Paper
Size] in [Paper Selection] - [Paper Tray Setting].
To use irregular sized paper without registering it as a
paper size, enter the size of the paper in [Manual].
[Print] screen  select the job  [Change Setting] in
the sub menu  [Paper Selection]  [Paper Tray
Setting]  [Paper Size]  [Manual]
Is the ink cartridge replacement message being
displayed?
You cannot print if the message shows that even one
color needs to be replaced. Replace the ink cartridge of
the color shown.
2-11
ComColor FW Series Troubleshooting Guide
• If the check mark is removed from [ON] without
entering the paper size, the width and length of
the paper size configured with [Paper Size] of
the printer driver will be applied. When you use
the irregular sized paper, registering the paper
size beforehand will improve the print speed
and paper alignment.
When printing a document with
multiple pages, some pages are
printed with an incorrect paper size.
The original data may include pages with
different paper sizes.
Select the [Mixed Size Original] check box in the [Basic]
tab on the printer driver screen. The paper tray is
automatically selected according to the original size,
and the document is printed.
It takes a long time to print. / When
printing multiple copies, the printer
makes a beep sound after each copy
is printed.
The [Collate] check box may have been selected
in the [Print] dialog box of the application.
Remove the check mark from [Collate] before printing.
The PIN code for a job is lost.
If you lose the PIN code, printing cannot be
performed.
Add a new PIN code and send the data again. Contact
your administrator to delete the job remaining in
[Waiting Job List] on the [Print] screen.
[Full Color] and [Auto] are not
displayed in the [Color Mode] menu
on the printer driver screen.
The color printing function may be restricted.
Contact your administrator.
Cannot specify pages to print.
The [Collate] check box may have been selected
in the [Print] dialog box of the application.
Remove the check mark from [Collate], and set [Sort] to
[Uncollated] in the [Basic] tab on the printer driver
screen.
Only one copy (page) is printed even
though multiple copies (pages) are
specified.
[Print and Pause] may have been set.
If [Print and Pause] has been set on the printer driver
screen, printing stops after one copy (page) is printed. If
there is no problem with the print result, press the [Start]
key on the operation panel or touch [Continue] on the
touch panel to continue printing. To cancel [Print and
Pause], remove the check mark from the [Print and
Pause] check box in the [Basic] tab.
Cannot reprint a job on the [Job
Status] screen.
Is [Print] displayed when you select a job on the
[Job Status] screen and touch the sub menu?
When reprinting of jobs is restricted in the administrator
menu, [Print] and the job list are grayed out, and
reprinting cannot be performed. Contact your
administrator for details.
After interrupting a job or turning the
machine off and back on, it is
unknown how much printing was
completed.
You can check the number of copies and pages
on the [Details] screen for a finished job.
[Job Status] key  [Finished]  select the job that
you want to check  [Details] in the sub menu
Paper is loaded but the "Set paper."
error message is displayed.
The [Paper Size] and [Paper Type] settings on
the printer driver screen may not match the
corresponding settings on the machine.
Even when paper is loaded, the error message is
displayed if the [Paper Size] and [Paper Type] settings
on the printer driver do not match those on the machine.
Configure the same paper size and type settings on the
machine as those on the printer driver.
[Print] screen  select the job  [Change Setting] in
the sub menu  [Paper Selection]  [Paper Tray
Setting]  [Paper Size] or [Paper Type]
[Auto Selection] may have been set to [OFF] for
the standard tray or feed trays.
Configure [Paper Tray Setting] on the machine so that
auto selection is enabled for the standard tray or feed
tray that you are using.
[Print] screen  select the job  [Change Setting] in
the sub menu  [Paper Selection]  [Paper Tray
Setting]  set [Auto Selection] to [ON]
2-12
ComColor FW Series Troubleshooting Guide
The results of color printing are poor.
You may not be using paper that is suitable for
printing.
With the inkjet system used by this machine, the printing
quality (especially for color printing) may vary
depending on the paper type. The machine uses the
most suitable color profile setting for each type of paper
when printing. As a result, if the [Paper Type] setting on
the printer driver screen does not match the type of
paper that is loaded in the machine, the full
performance may not be achieved.
Check the items below.
• When [Paper Type] has been set to [Any] on the
printer driver screen, select the paper type that is
actually in use. For more information, see "Paper
Type" in the "User's Guide".
• Check that the type of paper loaded in the paper
tray matches the paper type specified in [Paper Tray
Setting].
[Print] screen  select the job  [Change Setting] in
the sub menu  [Paper Selection]  [Paper Tray
Setting]  [Paper Type]
Printed images are light or faded.
The draft function may have been set.
If the draft function is set on the printer driver screen,
the print density decreases because less ink is used. To
increase the printing density, go to the [Image] tab and
set [Image Quality] to [Standard (300x300 dpi)].
The data compression function may have been
set.
If the data compression function is set on the printer
driver screen, the print processing speed increases, but
fewer ink drops are used, making neutral colors appear
uneven. To increase the printing density, go to the
[Image] tab and set [Image Quality] to [Standard
(300x300 dpi)].
Duplex printing cannot be performed
using the paper loaded in the
standard tray.
The paper type for the standard tray may have
been set to [Envelope].
When the [Thickness] setting in [Paper Type] is set to
[Envelope], duplex printing cannot be performed using
paper from the standard tray, regardless of the type of
paper that is loaded. Configure the settings according to
the paper to be used.
2
[Print] screen  select the job  [Change Setting] in
the sub menu  [Paper Selection]  [Paper Tray
Setting]  [Paper Type]  [Thickness]
The sent data became a broken job.
The data may have been printed out or saved
using a printer driver other than the FW printer
driver.
Use the FW printer driver to send the data again.
The colors of a barcode background
or nearby images cannot be printed
out.
There may be an image in the barcode area, or
the barcode area definition may be out of
alignment.
In the area specified as the barcode area, regardless of
the color of the original, the base color is printed in
white, and the barcode, text and illustrations are printed
in black. Check whether the barcode area definition is
out of alignment, or whether any text or illustrations
overlap the 1 mm (0.04") margin around the barcode.
For more information, see "Barcode Area Definition" in
the "User's Guide".
The layout order is not correct.
The paper edges become dirty.
[Printable Area] may have been set to
[Maximum] in the administrator menu.
The inside of the machine may be soiled with ink. It is
recommended that you use the [Standard] setting,
particularly in cases where soiling appears after printing
data containing an image that extends to the edge of the
paper. Contact your administrator for details.
The [Combine] or [Booklet] settings may not be
configured properly.
Check that the proper page order is specified for
[Combine] or [Booklet] in the [Layout] tab on the printer
driver screen.
Images are bright or dark.
Correction may be required for data such as
photographic images.
Select the [Gamma Correction] check box in the [Image]
tab on the printer driver screen. Click [Details] and
adjust the brightness and contrast on the [Gamma
Correction] screen.
2-13
ComColor FW Series Troubleshooting Guide
Troubleshooting for Copying
This section describes how to troubleshoot problems related to copying.
Part of the original is missing in the
copied data.
The reproduction size may not have been set
properly.
Set the copy reproduction size to suit the combination of
the original size and paper size.
[Copy] screen  [Reproduction Size]
[Auto Reduction] may not be configured when
creating a booklet or using the [Staple / Punch]
or [Staple] setting.
When you create the booklet or staple/punch the printed
paper, the margin width you have specified may cause
the printed image not to fit on the sheet. When [Auto
Reduction] in the margin setting is enabled, the image
will be automatically reduced to fit.
Duplex copying cannot be performed
for the paper loaded in the standard
tray.
The paper tray setting for the standard tray may
have been set to [Envelope].
When the [Thickness] setting in [Paper Type] is set to
[Envelope], duplex copying cannot be performed using
paper from the standard tray, regardless of the type of
paper that is loaded.
Configure the settings according to the paper to be
used.
[Copy] screen  [Paper Selection]  [Paper Tray
Setting]  [Paper Type]  [Thickness]
[Copy] screen  [Binding Margin] or [Booklet]  set
[Auto Reduction] to [ON]
Duplex copying was performed, but
the back of one or more pages is
blank.
Duplex copying may have been performed for
an original consisting of different size pages.
When performing duplex copying of mixed-size
originals, simplex (one-sided) copying is performed if
the size of the original to be copied to the front and back
of a sheet of paper is not the same size.
Troubleshooting for Scanning
This section describes how to troubleshoot problems related to scanning.
There is no scanned data on the scan
screen of the RISO Console.
Part of the original is missing in the
scanned data.
You may not have selected [Console] after
touching [Scan] on the [Home] screen.
The [Scanning Size] setting may not match the
actual size of the original.
The scanned data is not displayed on the RISO Console
if you select [Mail] or [PC] after touching [Scan], or when
the scanned data is saved to storage. Select [Console]
and scan the original again.
Set [Scanning Size] to the same size as the original, or
set it to [Auto].
[Scan] screen  [Scanning Size]
2-14
ComColor FW Series Troubleshooting Guide
The color mode is set to [Auto], but
the machine does not identify color
originals automatically.
Automatic identification may not function
normally for the types of originals listed below.
Color original not identified:
• A very lightly colored original
• A very dark or nearly black original
• An almost colorless original (only thin lines of color,
etc.)
Black and white original not identified:
• An original in which the paper itself is not white
(coarse paper)
• For ComColor FW2230 users
[Cyan] is not available for the ComColor
FW2230. Also, select [Red] instead of
[Magenta], and select [Dual Color] instead of
[Full Color].
[Scan] screen  [Color Mode]  select [Full color] /
[Grayscale] / [Black] depending on the purpose
2
In the administrator menu, adjust [Color/Black Slice
Level] (1 to 5)
Setting a higher value makes it easier for the machine to
identify color originals. Contact your administrator for
details.
Select a color mode other than [Auto], or adjust
[Color/Black Slice Level] in the administrator
menu.
[Copy] screen  [Color Mode]  select [Full color] /
[Black] / [Cyan] / [Magenta] depending on the
purpose
Troubleshooting for Storage and USB
This section describes how to troubleshoot problems related to saving and loading files to and from storage and USB.
For more information on problems that cannot be resolved using the information here, see "Troubleshooting for the Printer
Driver and Printing" (p. 2-11), "Troubleshooting for Copying" (p. 2-14), and "Troubleshooting for Scanning" (p. 2-14).
Files saved on a USB flash drive are
not displayed on the printer.
You may not have used the FW printer driver to
save the files in PRN format.
To save a PRN file to a USB flash drive, go to the
[Basic] tab on the printer driver screen and set [Output]
to [Save to USB Drive].
• Files that are created and saved using an
application cannot be printed in the format
native to the application.
Cannot print properly on irregular
sized paper.
[Manual] may not have been selected for [Paper
Size] in [Paper Selection] - [Paper Tray Setting].
To use irregular sized paper without registering it as a
paper size, enter the size of the paper in [Manual].
[Storage] - [Load] screen / [USB] - [Load] screen 
select the folder  [Open]  select the document 
[Change Setting] in the sub menu  [Paper
Selection]  [Paper Tray Setting]  [Paper Size] 
[Manual]
• If the check mark is removed from [ON] without
entering the paper size, the sheet width is set
to the width of the paper tray guide, and the
length is set to the maximum length of the
relevant tray. When you use the irregular sized
paper, registering the paper size beforehand
will improve the print speed and paper
alignment.
Paper is loaded but the "Set paper."
error message is displayed.
[Auto Selection] may have been set to [OFF] for
the standard tray or feed trays.
Configure [Paper Tray Setting] on the machine so that
auto selection is enabled for the standard tray or feed
tray that you are using.
[Storage] - [Load] screen / [USB] - [Load] screen 
select the folder  [Open]  select the document 
[Change Setting] in the sub menu  [Paper
Selection]  [Paper Tray Setting]  set [Auto
Selection] to [ON]
2-15
ComColor FW Series Troubleshooting Guide
The results of color printing are poor.
You may not be using paper that is suitable for
printing.
With the inkjet system used by this machine, the printing
quality (especially for color printing) may vary
depending on the paper type. The machine uses the
most suitable color profile setting for each type of paper
when printing. As a result, if the [Paper Type] setting
does not match the type of paper that is loaded in the
machine, the full performance may not be achieved.
Check the items below.
• Check that the type of paper loaded in the paper
tray matches the paper type specified in [Paper Tray
Setting].
[Storage] - [Load] screen / [USB] - [Load] screen 
select the folder  [Open]  select the document 
[Change Setting] in the sub menu  [Paper
Selection]  [Paper Tray Setting]  [Paper Type]
Duplex printing cannot be performed
using the paper loaded in the
standard tray.
The paper type for the standard tray may have
been set to [Envelope].
When the [Thickness] setting in [Paper Type] is set to
[Envelope], duplex printing cannot be performed using
paper from the standard tray, regardless of the type of
paper that is loaded. Configure the settings according to
the paper to be used.
[Storage] - [Load] screen / [USB] - [Load] screen 
select the folder  [Open]  select the document 
[Change Setting] in the sub menu  [Paper
Selection]  [Paper Tray Setting]  [Paper Type] 
[Thickness]
Part of the original is missing in the
copied data.
The reproduction size may not have been set
properly.
Set the copy reproduction size to suit the combination of
the original size and paper size.
[Storage] - [Save] screen  select the folder 
[Change Setting]  [Binding Margin] or [Booklet] 
set [Auto Reduction] to [ON]
Part of the original is missing in the
scanned data.
The [Scanning Size] setting may not match the
actual size of the original.
Set [Scanning Size] to the same size as the original, or
set it to [Auto].
[Storage] - [Save] screen  select the folder 
[Change Setting]  [Scanning Size]
[USB] - [Save] screen  [Scanning Size]
The color mode is set to [Auto], but
the machine does not identify color
originals automatically.
Select a color mode other than [Auto], or adjust
[Color/Black Slice Level] in the administrator
menu.
[Storage] - [Save] screen  select the folder 
[Change Setting]  [Color Mode]  select [Full color] /
[Black] / [Cyan] / [Magenta] depending on the purpose
• For ComColor FW2230 users
[Cyan] is not available for the ComColor
FW2230. Also, select [Red] instead of
[Magenta], and select [Dual Color] instead of
[Full Color].
[USB] - [Save] screen  [Color Mode]  select [Full
color] / [Grayscale] / [Black] depending on the
purpose
In the administrator menu, adjust [Color/Black Slice
Level] (1 to 5)
Setting a higher value makes it easier for the machine to
identify color originals. Contact your administrator for
details.
[Storage] - [Save] screen  select the folder 
[Change Setting]  [Reproduction Size]
[Auto Reduction] may not be configured when
creating a booklet or using the [Staple / Punch]
or [Staple] setting.
When you create the booklet or staple/punch the printed
paper, the margin width you have specified may cause
the printed image not to fit on the sheet. When [Auto
Reduction] in the margin setting is enabled, the image
will be automatically reduced to fit.
2-16
ComColor FW Series Troubleshooting Guide
Troubleshooting for the Multifunction Finisher or Face Down Finisher
This section describes how to troubleshoot problems related to the optional face down finisher.
The multifunction finisher or face
down finisher does not operate.
• Make sure that the power plug is properly inserted
into the electrical outlet.
• Make sure that the main power switch of the printer
is turned on.
• Press the [Power] key on the operation panel to
restart the machine. If the multifunction finisher or
face down finisher still does not operate, contact
your dealer or authorized service representative.
When you copy the original, the paper
is stapled at the wrong position.
The orientation of the loaded original may not
match the [Original Orientation] setting on the
[Staple / Punch] or [Staple] screen.
[Copy] screen  [Staple / Punch] or [Staple]  set
[Original Orientation]
[Storage] - [Save] screen  select the folder 
[Change Setting]  [Staple / Punch] or [Staple]  set
[Original Orientation]
[Auto Image Rotation] has not been set to [ON].
If it is set to [OFF], the machine cannot staple and
punch the paper at the correct position.
[Copy] screen  [Auto Image Rotation]
[Storage] - [Save] screen  select the folder 
[Change Setting]  [Auto Image Rotation]
Staples do not penetrate well, e.g.,
they bend or crush. / Paper is not
output from the face down finisher.
There may be too many sheets for stapling.
2
• When using the multifunction finisher
The number of sheets that can be stapled are as
follows: 100 for 85 g/m2 (23-lb bond) A4 (Letter) or
smaller paper, and 65 for paper larger than A4
(Letter).
• When using the face down finisher
The number of sheets that can be stapled are as
follows: 50 for 85 g/m2 (23-lb bond) A4 (Letter) or B5
paper, and 25 for A3 or B4 (Ledger or Legal) paper.
If staples do not penetrate properly when using the
number of sheets specified above, contact your dealer
or authorized service representative.
A staple is jammed inside the
machine.
Follow the procedure described in "Stapler Jams
(Multifunction finisher)" (p. 2-18) or "Stapler Jams (Face
Down Finisher)" (p. 2-20) to remove the staple.
Sheets come out loosely stacked on
the face down finisher. / Printouts are
curled back.
The tray position of the face down finisher (fixed
position of  mark) may not be aligned
properly.
Change the tray position depending on the paper type
or output condition.
To print on many sheets in B5 size or smaller by
offsetting or without sorting, set the fixed position of the
 mark to the position shown below.
2-17
ComColor FW Series Troubleshooting Guide
Stapler Jams (Multifunction finisher)
4
If the jammed staple cannot be
removed, push the bottom of the
staple cartridge in the direction of
the arrow to remove the staple.
5
Return the staple cartridge to its
original position.
If a staple becomes jammed inside the machine, follow
the procedure below to remove the staple.
● Case of the UR1 staple cartridge
1
2
Open the cover.
Remove the staple cartridge by
holding the cartridge handle and
pulling the staple cartridge toward
you while slightly lifting it.
Push in the staple cartridge until it clicks.
6
3
Close the cover.
Open the staple cartridge cover and
remove the jammed staple.
CAUTION
When removing the staple, be careful not to injure your
fingers.
2-18
ComColor FW Series Troubleshooting Guide
● Case of the UR2 or UR3 staple cartridge
1
5
Open the cover.
Hold the tabs on the left and right of
the staple cartridge, and install the
staple cartridge to its original
position in the staple unit.
2
-
2
Pull the staple unit toward you while
pushing the R2 / R3 lever to the right
and remove the unit.
Push in the center (round dent) of the cartridge
strong.
• If not pushed in entirely, the cartridge will be
loose, which may result in staples not being
fed.
3
4
6
Return the staple unit to its original
position.
7
Close the cover.
Hold the tabs on the left and right of
the staple cartridge, and lift the
staple cartridge up and to the left.
Remove the jammed staple.
CAUTION
When removing the staple, be careful not to injure your
fingers.
2-19
ComColor FW Series Troubleshooting Guide
Stapler Jams (Face Down Finisher)
4
Return the staple cartridge to its
original position.
5
Close the staple cover.
If a staple becomes jammed inside the machine,
follow the procedure below to remove the staple.
1
Open the staple cover.
2
Hold the handle of the staple
cartridge, and pull it toward you.
3
Open the staple cartridge cover, and
remove the jammed staple.
CAUTION
Be careful not to injure your fingers when removing the
staple.
2-20
ComColor FW Series Troubleshooting Guide
Troubleshooting for the Feed Tray
This section describes precautions for using the feed tray.
Paper is jammed in the feed tray. / The
tray cannot be pulled out smoothly.
You may need to pull out the feed tray to remove paper
jammed at the far end of the feed tray.
There is a spring on the right side of the feed tray. When
pulling the tray out, hold it in the way shown below,
without touching the spring.
2
• To hold the tray with proper balance, place
your right hand on the front cover part of the
tray, and place your left hand on the left near
the back, diagonally across from your right
hand. If you hold the front part with both
hands and pull the tray, the back end may
drop due to the weight of the tray.
1 Pull the tray until it stops.
2 Lift the front side of the tray diagonally upward, and
pull out the tray.
3 Remove the jammed paper.
4 Align the white projections on both sides of the tray
with the rails, and return the tray.
Lift the front side of the tray diagonally upward, and
insert it into the rails. Next, lower the tray to the
horizontal position, and push it in.
How to Load A3 (Ledger) Paper and B4 (Legal) Paper
Install the paper guides in the proper position for the paper size that you are using. To change the position of the
paper guides, pinch both sides of the paper guide, slide it out and then slide it into the appropriate hole for the
desired paper size.
B4 (Legal)
A3
(Ledger)
When using B4 (Legal) paper
2-21
ComColor FW Series Troubleshooting Guide
Troubleshooting for the IC Card Reader
This section describes how to troubleshoot common problems when using the optional IC card reader.
Unable to log in using the IC card.
Another card, such as one that is in the same
carrying case, may be interfering with the IC
card that you are trying to use.
If the cards interfere with one another, you may not be
able to log in using the IC card.
You may not be holding the IC card to the reader
properly.
If the IC card is too far from the IC card reader, the IC
card is not recognized, resulting in authentication
failure.
The USB cable of the IC card reader may not be
properly connected.
If it is not properly connected, you may not be able to
log in using the IC card.
The information on the IC card may not have
been registered on the machine.
• The IC card must be registered by the administrator
in advance. Make sure that the administrator has
registered your IC card.
• The attribute of the external server which is used for
IC card authentication is not set correctly. For more
information on what action to take, contact your
administrator.
A registered IC card is lost or
missing.
Contact your administrator immediately.
The IC card allows the user to log in to the machine and
print documents. If your IC card is used by an
unauthorized third party, the activities will be recorded
under your name. If you notice that your card is missing,
contact your administrator immediately.
Other Problems
The front cover does not open.
The front cover can only be opened when an
error such as ink cartridge replacement or paper
jam needs to be resolved.
To open the front cover when an error has not occurred,
press [Front Cover Release].
[Home] screen  [Maintenance]  [Front Cover
Release]
The correct user name is not
displayed when touching the index
button on the [Login] screen.
The printer does not wake up
automatically.
If you try to print in a network environment where Wake
On LAN communication is not enabled, the printer does
not wake up automatically due to the sleep level setting
configured by the administrator. Set [MAC Address of
the Printer] in the [Environment] tab on the printer driver
screen. For more information, see "Configuring the
MAC Address" in the "User's Guide". Otherwise, contact
your administrator.
The RISO Console screen is not
displayed.
The administrator may not have properly
configured [Index] in [User Setting].
The IP address of the machine may not have
been entered correctly in the web browser.
Contact your administrator.
Enter the correct IP address. You can check the IP
address of the machine by touching [System Info] [Machine Info] from the [Home] screen.
A job with a PIN code cannot be
deleted.
To delete a job with a PIN code without entering the PIN
code, you need to log in as the administrator. Contact
your administrator to delete the job.
The machine may be in sleep state.
The sleep level that the administrator configured in
[Power Saving Setting] may not allow you to activate the
RISO Console. Press the [Wake Up] key to put the
machine back into an operational state, and then
activate the RISO Console.
For more information on the power saving setting,
contact your administrator.
2-22
ComColor FW Series Troubleshooting Guide
The [Ink Information Input] screen is displayed.
Follow the on-screen instructions to enter the set values.
To ensure optimal printing quality, the machine obtains information from ink cartridges. If the information cannot be
obtained properly, enter the appropriate values on the [Ink Information Input] screen.
• If you replace the ink cartridges or you press the [Power] key on the operation panel to restart the machine, the set
values entered on the [Ink Information Input] screen disappear. Set the consumables information again.
2
If the [Ink Information Input] screen is displayed, it means that a non-RISO ink cartridge has been installed. To continue
using the non-RISO ink cartridge, enter the appropriate values referring to the following table.
Message
Setting/Description
Set value/Details
Select a
temperature
control range
setting.
To make the optimal printing available, set the monitor range of
the printable temperature for the ink.
[1] (30°C to 40°C)
[2] (30°C to 45°C)
[3] (25°C to 45°C)
[4] (20°C to 45°C)
[5] (20°C to 40°C)
Select a upper
limit of the
Cleaning Cycle
Setting.
Set the utmost cleaning cycle for the ink which will not cause
the defective printing.
[1] (500 to 700 sheets)
[2] (500 to 1500 sheets)
[3] (500 to 3000 sheets)
[4] (500 to 5000 sheets)
[5] (500 to 5000 sheets)
• If the set value exceeds the maximum number of sheets,
the cleaning cycle setting confirmation screen appears.
The default values are different
between [4] and [5] while their
selectable ranges are the same.
[4]: 2000 sheets
[5]: 3000 sheets
Set the
recommended
Use By date of
the ink
cartridge.
Specify the year and month to make the message appear to
indicate that the expiration date of the ink comes close.
[Month]: 1 to 12
[Year]: 01 to 99
2-23
ComColor FW Series Troubleshooting Guide
ComColor FW2230 Problems with Printing or Copying
When printing the original in color,
colors other than red and black on the
printout do not look the same as on
the original.
ComColor FW2230 uses a dual-color color profile.
Colors other than red and black (such as blue, green or
yellow) are automatically printed in red or black ink. To
print colors exactly as they appear in the original, create
the original again using only red and black. For sample
prints (or copies) output by ComColor FW2230 and
details about the color profile, see "Color Profile" in the
"User's Guide".
Troubleshooting for the Optional PostScript Kit
This section describes how to troubleshoot problems related to the PostScript 3 printer driver and printing.
Files saved on a USB flash drive are
not displayed on the printer.
The PDF files may have been saved to a folder
created by the FW printer driver.
PDF files saved to a folder created by the FW printer
driver are not displayed.
Save PDF files directly to the USB flash drive without
creating a folder, or save them to a folder that you
created beforehand.
It takes a long time to print when
using Mac OS. / Printing cannot be
performed with the current settings.
The [Collate pages] check box may have been
selected in the [Print] dialog box of the
application.
Remove the check mark from [Collate pages] before
printing.
When using Mac OS to print a
document with multiple pages, some
pages are printed with an incorrect
paper size.
The original data may include multiple paper
sizes.
When printing original data that includes multiple paper
sizes, the paper size of the first page is used for the
remaining pages. As a result, pages that are a different
size than the first page may not be printed properly, or
part of the image may be missing.
When printing a PDF file directly from
a USB flash drive, a paper with the
texts "Implementation limit exceeded"
is printed out.
Does the original include high resolution
images?
Printing the original with high resolution images may not
be possible since processing takes too much time.
Recreate the original with images that are lower in
resolution and send the data again. If printing is still not
possible, contact your dealer or authorized service
representative.
2-24
ComColor FW Series Troubleshooting Guide
Chapter 3 Maintenance
Cleaning the Print Heads
Clean the print heads when you notice a change in image quality, such as blurring in part of a copy, white streaking, or
faded colors.
• The factory settings are configured so that the machine automatically cleans the print heads after a number of sheets
are printed.
[Normal Cleaning]
3
Use this type of cleaning to prevent the heads from clogging.
[Strong Cleaning]
Use this stronger type of cleaning when the heads are clogged.
1
Touch [Maintenance] on the [Home] screen.
2
Touch [Head Cleaning].
3
Select the type of head cleaning.
4
Touch [OK].
The [Head Cleaning] screen is displayed.
Unlocking the Front Cover
The front cover of the machine is normally locked. The front cover is unlocked when it needs to be opened, such as when
a paper jam occurs or an ink cartridge is empty.
To open the front cover in other cases, go to the [Maintenance] screen and touch [Front Cover Release]. The front cover is
unlocked and can be opened.
When the front cover is closed, it automatically locks when you start operating the machine.
3-1
ComColor FW Series Troubleshooting Guide
Adjusting the Paper Guides
Adjust the position of the paper guides of the optional auto-control stacking tray.
Automatic Paper Guide Adjustment
• Normally, use [Auto].
Manual Paper Guide Adjustment
You can widen or narrow the paper guides beyond the
position set in [Auto].
You can adjust the side and end paper guides separately.
[Auto]
[Wider]
The position of the paper guides is automatically adjusted
The paper guides move in 1 mm (0.04") increments
to fit the paper size.
toward the outside of the stacking tray.
[Narrower]
The paper guides move in 1 mm (0.04") increments
toward the inside of the stacking tray.
• You can use the paper guides open button on the
auto-control stacking tray to manually move the
guides when removing paper.
1
Touch [Maintenance] on the [Home]
screen.
2
Touch [Paper Guide Control].
3
Adjust the positions of the paper
guides.
The [Paper Guide Control] screen is displayed.
• To reset the adjustment value to 0 mm, touch
[Auto].
• The adjustment value is also reset to 0 mm when
the [Power] key on the operation panel is pressed
to restart the machine, when the [Reset] key is
pressed, or when the paper size is changed.
4
Touch [Close].
3-2
ComColor FW Series Troubleshooting Guide
Replacing the Staple Cartridge
When there are no more staples, printing stops and a message is displayed on the touch panel.
Follow the procedure below to replace the staple cartridge.
Replacing the UR1 Staple Cartridge
(Multifunction finisher)
3
Press the parts on the staple
cartridge indicated with arrows,
open the staple cartridge cover.
• The staple replacement message may appear
even if there are staples remaining. In that
case, replace the staple case. The remaining
staples can be used.
1
Open the cover.
2
Remove the staple cartridge by
holding the cartridge handle and
pulling the staple cartridge toward
you while slightly lifting it.
3
4
Remove the staple case.
5
Insert a new staple case into the
staple cartridge.
• Align the direction of the arrows and set the
staple case.
3-3
ComColor FW Series Troubleshooting Guide
6
Remove the tape from the staple
case.
Replacing the UR2 or UR3 Staple Cartridge
• The staple replacement message may appear
even if there are staples remaining. In that
case, replace the staple case. The remaining
staples cannot be used.
7
1
Open the cover.
2
Pull the staple unit toward you while
pushing the R2 / R3 lever to the right
and remove the unit.
3
Hold the tabs on the left and right of
the staple cartridge, and lift the
staple cartridge up and to the left.
Close the staple cartridge cover.
8
Return the staple cartridge to its
original position.
9
Close the cover.
3-4
ComColor FW Series Troubleshooting Guide
4
Hold the tabs on the left and right of
the new staple cartridge, and install
the staple cartridge to its original
position in the staple unit.
Replacing the Staple Cartridge (Face
Down Finisher)
• The staple replacement message may appear
even if there are staples remaining. In that case,
replace the staple case. The remaining staples
can be used.
1
Open the staple cover.
3
Push in the center (round dent) of the cartridge
strong.
• If not pushed in entirely, the cartridge will be
loose, which may result in staples not being
fed.
5
6
2
Hold the handle of the staple
cartridge, and pull it toward you.
3
Press the locations indicated by the
arrows a to release the hooks, and
remove the staple unit.
Return the staple unit to its original
position.
Close the cover.
3-5
ComColor FW Series Troubleshooting Guide
4
Insert the front part of the new staple
case into the cartridge, and then
insert the back part.
5
Return the staple cartridge to its
original position.
6
Close the staple cover.
3-6
ComColor FW Series Troubleshooting Guide
Cleaning the Punching Box
When the punching box becomes full of punching trash, printing stops and a message appears on the touch panel.
Use the following procedure to remove the punching box and dispose of the punching trash.
• Be sure to dispose of all punching trash after removing the punching box. If punching trash remains inside the
punching box, the punching box may become full of punching trash before the message appears, causing a
malfunction.
• Be sure to leave the power of the machine on when performing this operation. If the power is not left on, the
machine will not recognize that the punching box is empty. When the machine is in the sleep status, press the
[Wake up] key on the operation panel.
Disposing of the Punching Trash
1
4
Return the punching box to its
original position.
5
Close the cover.
3
Open the cover.
2
Pull the punching box toward you to
remove it.
3
Dispose of all punching trash.
3-7
ComColor FW Series Troubleshooting Guide
Simple Questions
A message indicating that one ink cartridge must be replaced is displayed. Can I continue
printing?
No, you cannot. Printing resumes after the empty ink cartridge has been replaced.
The job data will not be lost when printing is stopped because of an empty ink cartridge.
Can I load different size originals together into the ADF?
You can scan different size originals together which have one side of equivalent length.
Set [Mixed Size Original] to [ON].
Orientation of original
when loading in ADF
How do I turn off the operation sounds?
The confirmation and error sounds can be turned on or off in the [Beep Sound] setting in the administrator
menu.
Contact your administrator.
How should the original be loaded when using [Top Side Up] and [Top Side Left] in the [Original
Orientation] setting?
When facing the machine:
[Top Side Up]
[Top Side Left]
Load the original in the
same orientation as if you
were reading it.
Load the original with
the top of the page on
the left side.
The machine logged me out even though I did not perform any action.
The [Auto Logout Time] setting has been configured for [Login Setting] in the administrator menu. [Auto
Logout Time] can be set to between 10 and 3600 seconds.
Contact your administrator.
ComColor FW Series Troubleshooting Guide
I have to wait before using the machine, because it is always in sleep state when I try to use it.
The [Auto Sleep] setting has been configured for [Power Saving Setting] in the administrator menu. The
machine automatically enters sleep state after a fixed period (1 to 60 minutes).
Contact your administrator.
What is the [Offset Output] setting?
This function enables the machine to stack each set of printed documents slightly apart from each other when
they are output, making them easy to separate.
This setting is available when the optional multifunction finisher or face down finisher is connected.
Can I print without my IC card?
Certain [Login Method] settings configured by the administrator may allow you to log in using an IC card or PIN
code. Depending on the setting, you may be able to log in without the IC card if you enter the PIN code.
Contact your administrator.
Can I print without a margin?
No, you cannot. Printouts always have a blank margin, regardless of the data size.
For more information on the printable area, see "Printable Area" in the "Safety Information".
What is the Storage function?
The Storage function enables scanned originals or print data sent from a computer to be saved to the internal
hard disk of this machine. This function is useful for saving documents that are printed frequently.
How can I check the current status of a job, or the details of completed jobs?
Press the [Job Status] key on the operation panel. The [Job Status] screen is displayed. You can check the
details of jobs that are being processed, idle jobs, and completed jobs.
How can I check the IP address of this machine?
You can check the IP address of the machine by touching [System Info] - [Machine Info] from the [Home]
screen.
ComColor FW Series Troubleshooting Guide
060-36035-607
ComColor FW Series Troubleshooting Guide
Please contact the following for supplies and service:
2017/11
© Copyright 2017 RISO KAGAKU CORPORATION
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement