Bose 834402-1100 Computer Speaker User Manual

Bose 834402-1100 Computer Speaker User Manual
S U R R O U N D S P E A K E R S 70 0
IMPORTA N T SA F ET Y I N STR UCT I O N S
Please read and keep all safety and use instructions.
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. D
o not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
­amplifiers) that produce heat.
9. P rotect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the
point where they exit from the apparatus.
10. Only use attachments/accessories specified by the manufacturer.
11.
se only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the
U
apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid
injury from tip-over.
12. Unplug this apparatus during lightning storms or when unused for long periods of time.
13. R
efer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any
way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the
­apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might affect your
implantable medical device.
• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.
• Do NOT expose this product to dripping or splashing, and do not place objects filled with liquids, such as vases, on
or near the product.
• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles, on
or near the product.
• Do NOT make unauthorized alterations to this product.
• Do NOT use a power inverter with this product.
• Do NOT use in vehicles or boats.
• The speaker wire and interconnect cables included with this system are not approved for in-wall installation.
Please check your local building codes for the correct type of wire and cable required for in-wall installation.
• Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain
readily operable.
• Due to ventilation requirements, Bose does not recommend placing the product in a confined space such as in a
wall cavity or in an enclosed cabinet.
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R EG U L ATORY I N FOR M AT IO N
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate
this equipment.
This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s).
­Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause undesired operation.
This device complies with FCC and Industry Canada radiation exposure limits set forth for general population. This
equipment should be installed and operated with a minimum distance of 20 cm between radiator and your body. This
transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
This device for operation in the band 5150 – 5250 MHz is only for indoor use to reduce the potential for harmful
interference to other co-channel systems.
Bose Corporation hereby declares that this product is in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The
complete declaration of conformity can be found at: www.Bose.com/compliance
The product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC, is
in compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation
(EU) No. 801/2013.
Power Modes
Required Power State Information
Power consumption in specified power mode, at
230V/50Hz input
Time after which equipment is automatically
switched into mode
Power consumption in networked standby if all wired
network ports are connected and all wireless network
ports are activated, at 230V/50Hz input
Network port deactivation/activation procedures.
Deactivating all networks will enable standby mode.
Standby
Networked Standby
≤ 0.5 W
Bose wireless ≤ 2.0 W
≤ 2.5 hours
≤ 20 minutes
N/A
≤ 2.0 W
Per Annex II 3(a) of Regulation 801/2013 ("Lot 26" amendment of
1275/2008), the requirement to deactivate a wireless port "does not
apply to products which rely on a single wireless network connection for
intended use and have no wired network connection."
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R egulatory I nformation
Europe only:
Frequency band of operation 2400 to 2483.5 MHz:
• Wi-Fi: Maximum transmit power less than 20 dBm EIRP.
Frequency band of operation 5150 to 5350 MHz and 5470 to 5725 MHz:
• Wi-Fi: Maximum transmit power less than 20 dBm EIRP.
This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member
States listed in the table.
BE
DK
IE
UK
FR
CY
SK
HU
AT
BG
DE
PT
EL
HR
LV
LT
MT
PL
CZ
EE
FI
ES
IT
RO
LU
NL
SI
SE
This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,
human health and the environment. For more information on disposal and recycling of this product, contact
your local municipality, disposal service, or the shop where you bought this product.
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by
the NCC, any company, ­enterprise, or user is not allowed to change frequency, enhance ­transmitting power or alter
original characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no interference is achieved. The said legal communications
means radio communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.
China Restriction of Hazardous Substances Table
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Polybrominated
diphenylether
(PBDE)
PCBs
X
O
O
O
O
O
Metal Parts
X
O
O
O
O
O
Plastic Parts
O
O
O
O
O
O
Speakers
X
O
O
O
O
O
Cables
X
O
O
O
O
O
Part Name
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the ­homogeneous materials for this
part is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of GB/T 26572.
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R egulatory I nformation
Taiwan Restriction of Hazardous Substances Table
Equipment name: Powered Speaker, Type designation: 429148
Restricted substances and its chemical symbols
Hexavalent
­chromium (Cr+6)
Polybrominated
biphenyls (PBB)
○
○
○
Polybrominated
­diphenyl ethers
(PBDE)
○
○
○
○
○
○
○
○
○
○
-
○
○
○
○
○
-
○
○
○
○
○
Unit
Lead
(Pb)
PCBs
-
○
Metal Parts
-
○
Plastic Parts
○
Speakers
Cables
Mercury (Hg) Cadmium (Cd)
Note 1: “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value
of presence.
Note 2: The “−” indicates that the restricted substance corresponds to the exemption.
Please complete and retain for your records
The serial and model numbers are located on the bottom of the surround speakers.
Serial number: _____________________________________________________________________
Model number: _____________________________________________________________________
Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product.
You can easily do this by going to http://global.Bose.com/register
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “9” is 2009 or 2019.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North ­Riying Road, China
(Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
Phone Number: +886-2-2514 7676
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000
México, D.F. Phone Number: +5255 (5202) 3545
Input Rating: 100 - 240V
50/60Hz 30W
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L EG A L IN FOR M AT ION
Android, Google Play, and the Google Play logo are trademarks of Google LLC.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a
service mark of Apple Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such
marks by Bose Corporation is under license.
Wi-Fi is a registered trademark of Wi-Fi Alliance®.
Acoustimass, ADAPTiQ, Bose, Bose Bass Module, Bose Music, Bose Surround Speakers, ­OmniJewel, SoundTouch, and
the wireless note design are registered trademarks of Bose Corporation in the U.S. and other countries.
Bose Corporation Headquarters: 1-877-230-5639
©2019 Bose Corporation. No part of this work may be reproduced, ­modified, distributed or ­otherwise used without
prior written permission.
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CON T EN TS
WHAT'S IN THE CARTON
Contents..............................................................................................................................
9
SYSTEM PLACEMENT
Recommendations.......................................................................................................... 10
Mount the speakers................................................................................................ 11
WIRELESS RECEIVER SETUP
Connect the adapters.................................................................................................... 12
Identify switch settings on the wireless receivers.............................................. 14
Connect the speakers.................................................................................................... 15
POWER
Connect the surround speakers to power............................................................. 16
CONNECT TO A SOUNDBAR
Update the Soundbar Software (Required).......................................................... 17
Bose Soundbar 500/700 .................................................................................... 17
Bose SoundTouch 300 soundbar...................................................................... 17
Choose your connection method.............................................................................. 18
Connect using the Bose Music App......................................................................... 19
New to the Bose Music app?............................................................................... 19
Connect using the SoundTouch 300 remote........................................................ 20
Check for sound............................................................................................................... 21
ADAPTIQ AUDIO CALIBRATION
Choose your audio calibration method................................................................... 22
Run ADAPTiQ audio calibration using the Bose Music App........................... 23
Initial setup................................................................................................................. 23
Use the Settings menu.......................................................................................... 23
Run ADAPTiQ audio calibration using the ­SoundTouch 300 remote......... 24
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CON T EN TS
WIRELESS RECEIVER STATUS
Status light......................................................................................................................... 26
CARE AND MAINTENANCE
Clean the surround speakers....................................................................................... 27
Replacement parts and accessories......................................................................... 27
Limited warranty.............................................................................................................. 27
TROUBLESHOOTING
Try these solutions first................................................................................................. 28
Other solutions................................................................................................................. 28
Unable to complete ADAPTiQ audio calibration
with your SoundTouch 300 soundbar..................................................................... 30
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W HAT'S IN T HE CA RTON
CONTENTS
Confirm that the following parts are included:
Surround speakers (2)
Wireless receiver (2)
Surround speaker base (2)
Power cord (2)*
Phillips-head ­screwdriver
Two-pin speaker cable (2)
*May ship with multiple power cords. Use the power cord for your region.
NOTE: If any part of the product is damaged, do NOT use it. Contact your authorized
Bose dealer or Bose customer service.
Visit: worldwide.Bose.com/Support/WSS700
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SYSTEM P L ACEM EN T
RECOMMENDATIONS
To avoid wireless interference, keep other wireless equipment 1 – 3 ft. (0.3 – 0.9 m)
away from the wireless receivers. Place the speakers and wireless receivers
outside and away from metal cabinets, other audio/video components, and direct
heat sources.
COMPONENT
PLACEMENT RECOMMENDATIONS
Place the speakers on their rubber feet on a stable and level surface.
Place the speakers at ear height or higher in the back of the room.
Surround speakers
If placing the speakers in an enclosed bookcase shelf, position them at
the front edge of the shelf.
For a sound that reflects off the walls to fill the room, aim the speakers
out towards a rear or side wall.
Confirm that the switch on one wireless receiver is set to R (right).
Confirm that the switch on the other wireless receiver is set to L (left).
Wireless receivers
Facing the TV, place the speaker and R wireless receiver on the right
side of the room.
Facing the TV, place the speaker and L wireless receiver on the left side
of the room.
Make sure there is an AC (mains) outlet near each wireless receiver.
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System P L
SYSTEM
lacement
ACEM EN T
Mount the speakers
You can mount the speakers on wall brackets, ceiling mounts, floor stands, or
­table stands. To purchase these accessories, visit Bose.com or contact your local
Bose dealer.
CAUTION: Only use Bose hardware to mount the speakers. Using unauthorized
mounts may damage your Bose system and its components.
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W IR EL ESS R ECEIV ER SET U P
CONNECT THE ADAPTERS
1. Using the screwdriver, turn the screws to the left (counterclockwise) to loosen the
wire terminals.
2. Insert the red, stripped end of the two-pin cable marked H into the red H terminal.
3. Insert the black, stripped end of the two-pin cable into the silver z terminal.
NOTE: Be sure to only insert the stripped and tinned portions of each exposed
wire to avoid clamping the wire’s insulation.
4. Using the screwdriver, turn the screws to the right (clockwise) to secure the wires
into the terminals.
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W IRSystem
EL ESS R P
ECEIV
lacement
ER SET U P
5. While holding the speaker, place the base into the bottom.
The base should fit flush into your speaker with the wire terminals facing the back.
6. Attach the base to the speaker using the screwdriver to turn the screw on the
­bottom of the base to the right (clockwise) until seated.
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W IR EL ESS R ECEIV ER SET U P
IDENTIFY SWITCH SETTINGS ON THE
WIRELESS RECEIVERS
The speakers connect to wireless receivers to communicate with your
Bose Soundbar 500, Bose Soundbar 700, or SoundTouch 300 soundbar. The receivers
come preset to a left and right channel out of the box. You can use the switch on the
front of the receiver to adjust the channel settings.
1. Confirm that the switch on one wireless receiver is set to L (left).
2. Confirm that the switch on the other wireless receiver is set to R (right).
NOTE: Make sure that one wireless receiver is always set to L (left) and the other is
set to R (right).
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W IRSystem
EL ESS R P
ECEIV
lacement
ER SET U P
CONNECT THE SPEAKERS
1. Place your speaker according to the “Placement guidelines” on page 10.
2. Connect and attach the base to the surround speaker see page 14.
3. Insert the other end of the two-pin cable into your wireless receiver.
You hear or feel a click.
4. Repeat steps 1 - 3 to connect your other speaker.
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P OW ER
CONNECT THE SURROUND SPEAKERS TO POWER
1. Connect the power cord to the wireless receiver.
2. Plug the other end of the power cord into an AC (mains) power outlet.
3. Repeat steps 1 – 2 to connect the other speaker to power.
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CON N ECT TO A SOUN D BA R
UPDATE THE SOUNDBAR SOFTWARE (REQUIRED)
Before connecting your soundbar to your surround speakers, you MUST make sure
your soundbar software is up-to-date.
Bose Soundbar 500/700
If your soundbar has been set up with the Bose Music app and is connected to
your Wi-Fi® network, your soundbar updates automatically. If you have not set up
your soundbar using the Bose Music app, download the app and follow the
app instructions.
Refer to your online owners guide for more information:
• Bose Soundbar 500: worldwide.Bose.com/Support/SB500
• Bose Soundbar 700: worldwide.Bose.com/Support/SB700
Bose SoundTouch 300 soundbar
You can update the system software using the SoundTouch app or the remote control.
The app alerts you when a software update is ready is available for your soundbar.
1. On the remote control, press the SoundTouch button e.
2. Press and hold the Closed Captioning button CC until the Wi-Fi indicator 4, TV
indicator g, SoundTouch indicator e, and Bluetooth® indicator l on the soundbar
blink white.
The soundbar reboots when the update is complete.
NOTE: The update may take 10 or more minutes.
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CON
System
N ECT TO
P lacement
A SOUN D BA R
CHOOSE YOUR CONNECTION METHOD
The way you connect the surround speakers depends on your ­soundbar. Choose your
­connection method from the table below.
SOUNDBAR
CONNECTION METHOD
Connect using the Bose Music app (see page 19).
Bose Soundbar 500 or
Bose Soundbar 700
SoundTouch 300 soundbar
NOTE: If you can't access or have trouble
connecting using the Bose Music app, see
­“Troubleshooting” on page 28.
Connect using your soundbar’s remote
(see page 20).
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CON
System
N ECT TO
P lacement
A SOUN D BA R
CONNECT USING THE BOSE MUSIC APP
CAUTION: You MUST make sure your soundbar software is up-to-date for optimal
sound quality and to prevent ­damage to your surround speakers. For more
information on ­updating your soundbar see page 20.
1. In the Bose Music app, from the My Bose screen, select your soundbar.
2. Tap the soundbar image in the bottom-right corner of the screen.
3. Tap Settings > Accessory Speakers > Add Bose Accessory Speakers.
4. Follow the app instructions.
New to the Bose Music app?
1. On your mobile device, download the Bose Music app.
2. Follow the app instructions.
NOTE: For support information related to the Bose Music app, visit:
global.Bose.com/Support
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CON
System
N ECT TO
P lacement
A SOUN D BA R
CONNECT USING THE SOUNDTOUCH 300 REMOTE
CAUTION: You MUST make sure your soundbar software is up-to-date for optimal
sound quality and to prevent ­damage to your surround speakers. For more
information on ­updating your soundbar see page 20.
1. Update your soundbar, see page 20.
2. On your soundbar’s remote, press the SoundTouch button e.
3. Press and hold k until the connectivity l light on the soundbar blinks white.
Once connected, you hear a tone. The light on the back of the wireless receivers
and l on the soundbar glow white.
NOTES:
• Connecting may take several minutes.
• If the surround speakers don’t connect to the soundbar, see ­“Troubleshooting”
on page 28.
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CON N ECT TO A SOUN D BA R
CHECK FOR SOUND
NOTE: To avoid hearing distorted audio, turn off your TV speakers. Refer to your TV
owner’s guide for more information.
1. Power on your TV.
2. If you are using a cable/satellite box or other secondary source:
a. Power on this source.
b. If this source is connected to your TV, select the appropriate TV input.
3. Power on the soundbar.
You hear sound coming from the surround speakers.
NOTE: If you don't hear sound from the surround speakers, see ­“Troubleshooting”
on page 28.
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A DA P TI Q AUD I O CA L I BR ATI O N
After setting up the surround speakers and connecting with the soundbar, run
­ADAPTiQ ­audio calibration for best acoustic performance. ADAPTiQ audio calibration
­customizes the sound of the system to the acoustics of your listening area by taking
five audio ­measurements. To run an audio calibration, you need 10 minutes when the
room is quiet.
During ADAPTiQ audio calibration, a microphone on the top of the ADAPTiQ headset
(provided with the soundbar) measures the sound characteristics of your room to
determine optimal sound quality.
If you no longer have the ADAPTiQ headset, contact Bose customer service for a
replacement.
CHOOSE YOUR AUDIO CALIBRATION METHOD
The way you run ADAPTiQ audio ­calibration depends on your soundbar. Choose your
audio calibration method from the table below.
SOUNDBAR
AUDIO CALIBRATION METHOD
Bose Soundbar 500 or
Bose Soundbar 700
Run ADAPTiQ audio calibration using the Bose Music
app (see page 23).
SoundTouch 300 soundbar
Run ADAPTiQ audio calibration using your
soundbar’s remote (see page 24).
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A DA P TI Q AUD
audio
I O CA
calibration
L I BR ATI O N
RUN ADAPTIQ AUDIO CALIBRATION USING THE
BOSE MUSIC APP
Initial setup
After you connect the surround speakers to your soundbar, the Bose Music app
prompts you to run ADAPTiQ audio calibration. Follow the app instructions.
Use the Settings menu
If you later connect the optional Bose Bass Module 500, Bose Bass Module 700,
or Acoustimass 300 bass module, move the speakers, or move any furniture, run
­ADAPTiQ audio ­calibration to ensure optimal sound quality.
1. In the Bose Music app, from the My Bose screen, tap your soundbar.
2. Tap the soundbar image on the bottom-right corner of the screen.
3. Tap Settings > ADAPTiQ > Run ADAPTiQ.
4. Follow the app instructions.
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A DA P TI Q AUD
audio
I O CA
calibration
L I BR ATI O N
RUN ADAPTIQ AUDIO CALIBRATION USING THE
­SOUNDTOUCH 300 REMOTE
1. Insert the ADAPTiQ headset cable into the a connector on the back of the
SoundTouch 300 soundbar.
ADAPTiQ
2. Put on the ADAPTiQ headset.
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A DA P TI Q audio calibration
3. On the remote, press the SoundTouch button e.
4. Press and hold f until the TV light g and the Bluetooth light l on the soundbar
glow green.
ADAPTiQ audio calibration begins.
NOTE: If you don’t hear your language, press d and c on the navigation pad to
cycle through languages. To reset the language, press and hold f for
10 seconds.
5. Follow the voice prompts until the ADAPTiQ process is complete.
If you hear an error message and are unable to complete ADAPTiQ audio
­calibration, see page 30.
6. Unplug the ADAPTiQ headset from the soundbar and store it in a safe place.
TIP: If you later connect the optional Bose Bass Module 500, Bose Bass Module 700,
or Acoustimass 300 bass module, move the speakers, or move any furniture, run
ADAPTiQ audio ­calibration again to ensure optimal sound quality.
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W IR EL ESS R ECEIV ER STATU S
STATUS LIGHT
The light on the front of the wireless receiver shows system ­status.
LIGHT ACTIVITY
SYSTEM STATE
Solid white
Connected to the soundbar
Blinking white
Downloading a software update
Solid amber (dim)
Disconnected from the soundbar
Blinking amber
Ready to connect to the soundbar
Blinking red
Error - contact Bose customer service
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CA R E A N D M A IN T EN A N CE
CLEAN THE SURROUND SPEAKERS
Clean the exterior of the surround speakers with a soft, dry cloth.
CAUTIONS:
• Do NOT allow liquids to spill onto the surround speakers or into any ­openings.
• Do NOT use any sprays near the surround speakers.
• Do NOT use any solvents, chemicals, or ­cleaning solutions containing alcohol,
ammonia, or abrasives.
• Do NOT allow ­objects to drop into any openings.
REPLACEMENT PARTS AND ACCESSORIES
Replacement parts and accessories can be ordered through Bose customer service.
Visit: worldwide.Bose.com/Support/WSS700
LIMITED WARRANTY
Your surround speakers are covered by a limited warranty. Visit our website at
global.Bose.com/warranty for details of the limited warranty.
To register your product, visit global.Bose.com/register for instructions.
Failure to register will not affect your limited warranty rights.
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T R OUBL ESHOOTI N G
TRY THESE SOLUTIONS FIRST
If you experience problems with the surround speakers:
• Unplug the power cords for the wireless receivers and soundbar, wait 30 seconds,
and plug them firmly into a live AC (mains) outlet.
• Secure all cables.
• Check the wireless receiver status light (see page 26).
• Move the surround speakers and soundbar away from possible ­interference
­(wireless routers, cordless phones, televisions, microwaves, etc.).
• Place the surround speakers according to the placement guidelines
(see page 10).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
­solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/Support/WSS700
SYMPTOM
SOLUTION
Bose Music App
doesn’t work on
mobile device
Make sure the Bose Music app is compatible with your device.
Surround
­speakers don’t
connect to the
soundbar
Visit: global.Bose.com/Support
Confirm that the status light is blinking amber, indicating that the
­wireless receivers are ready to connect (see page 26).
Repeat the connection process (see page 17).
Unplug the power cords for the wireless receivers and soundbar, wait 30
seconds, and plug them firmly into a live AC (mains) outlet.
Update your soundbar, see page 17.
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T R OUBL ESHOOTI N G
SYMPTOM
SOLUTION
Unmute the system.
Increase the volume.
Confirm that the soundbar is playing audio. If not, refer to your
soundbar owner's guide for troubleshooting.
• Bose Soundbar 500: worldwide.Bose.com/Support/SB500
• Bose Soundbar 700: worldwide.Bose.com/Support/SB700
• SoundTouch 300 soundbar: global.Bose.com/Support/ST300
Intermittent or
no audio
Confirm that the status light is solid white, ­indicating that the surround
speakers are ­connected to the soundbar (see page 26).
Test different sources (if available).
Repeat the connection process (see page 17).
Make sure that one wireless receiver is set to the L (left) channel and the
other is set to the R (right) channel (see page 14).
Make sure that the positive and negative speaker cable wires are
­securely inserted into the adapters. Firmly insert the adapters into
the speakers.
Place the surround speakers according to the placement guidelines
(see page 10).
Update your soundbar, see page 17.
Test different sources (if available).
Place the surround speakers according to the placement guidelines
(see page 10).
Poor or ­distorted
sound from
the surround
­speakers
Make sure that the positive and negative speaker cable wires are
­securely inserted into the adapters. Firmly insert the adapters into
the speakers.
If placing the speakers in a cabinet or on a shelf, position them
as close as possible to the front edge of the shelf for optimum
acoustic performance.
Run ADAPTiQ audio calibration (see page 22).
NOTE: If you no longer have the ADAPTiQ headset (provided with your
soundbar), contact Bose customer service for a replacement.
Make sure that your TV can output surround sound audio (refer to your
TV owner’s guide).
No surround
sound
Make sure that one wireless receiver is set to the L (left) channel and the
other is set to the R (right) channel (see page 14).
Make sure that the positive and negative speaker cable wires are
­securely inserted into the adapters. Firmly insert the adapters into
the speakers.
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ENG
T R OUBL ESHOOTI N G
UNABLE TO COMPLETE ADAPTIQ AUDIO CALIBRATION
WITH YOUR SOUNDTOUCH 300 SOUNDBAR
If you can't complete ADAPTiQ audio calibration with your SoundTouch 300 ­soundbar,
listen to the voice prompts for the following error messages:
ERROR MESSAGE
PROBLEM
WHAT TO DO
The microphone on
the ADAPTiQ headset
can't detect sound.
Secure all cables.
Disconnect the ADAPTiQ headset cable
and reconnect it firmly into the soundbar’s
a connector.
1
Ensure the microphone opening on the top
of the ADAPTiQ headset is not blocked.
Your ADAPTiQ headset may be damaged.
Call Bose customer service for
replacement parts.
The room is too loud.
Re-run ADAPTiQ audio calibration when the
room is quiet.
3
The ADAPTiQ headset
is too close to the
speakers.
Move the ADAPTiQ headset farther away
from the speakers.
4
The listening locations
are too similar.
Move 1 – 2 ft. (0.3 – 0.6 m) away from your
previous listening location.
Hold your head still.
5
The ADAPTiQ
headset cannot take
­measurements due
to movement.
2
After correcting your problem, you must re-run ADAPTiQ audio calibration
(see page 22).
If you hear a different error message, contact Bose customer service for further
instructions.
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©2019 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA
AM836462-0010 Rev. 00
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