AMX IS-XPERT-MGMT digital signage Installation Guide

AMX IS-XPERT-MGMT digital signage Installation Guide

I n s t a l l a t i o n G u i d e

Inspired Composer Desktop Edition v5.4

I n s p i r e d S i g n a g e L a s t R e v i s e d : 1 1 / 1 4 / 2 0 1 3

AMX DOMESTIC CHANNEL PARTNER and END CUSTOMER LIMITED WARRANTY, DISCLAIMER AND LICENSE

(Excerpt from CHANNEL PARTNER TERMS AND CONDITIONS Versions 11.17.2011 with updates for previous version 8.25.2010 [sections 6.1 (a), (b) and (f)])

Definitions

“End Customer” means an authorized end customer with direct in warranty privileges from AMX. Within this limited warranty, disclaimer and license document, “End Customer” shall have the same meaning as “Channel Partner” with the noted exceptions of Sections 6.5 through 6.9 which are not applicable or available to End Customer’s directly from AMX. Offerings described in Sections 6.5 through 6.9 are available to End Customer only through their selected authorized AMX Channel Partner.

6. LIMITED WARRANTY; RETURN, REPAIR AND REPLACEMENT

6.1 AMX warrants the Products to be free of material defects in materials and workmanship under normal use for three (3) years from the Shipping Date (or such other period as may be specified below), subject to the following limitations and exceptions (“Limited Warranty”). For any Product, “Warranty Period” means the period during which the Limited Warranty is in effect, as set forth herein.

(a) LCD and LED panels are warranted for three (3) years from the Shipping Date, except for the display and touch overlay components, which are warranted for a period of one (1) year from the Shipping Date.

(b) Disk drive mechanisms, pan/tilt heads and external power supplies are warranted for a period of one (1) year from the Shipping Date.

(c) AMX lighting Products are warranted to switch on and off any load that is properly connected to our lighting Products, as long as the AMX lighting Products are under warranty. AMX also warrants the control of dimmable loads that are properly connected to our lighting Products. The dimming performance or quality thereof is not warranted, due to the random combinations of dimmers, lamps and ballasts or transformers.

(d) AMX software and firmware included in the Products is warranted for a period of ninety (90) days from the Shipping Date.

(e) Batteries and incandescent lamps are not covered under the Limited Warranty.

(f) The Warranty Period for AMX AutoPatch EPICA, Enova DGX, Modula, Modula Series 4, Modula Cat Pro Series and 8Y-3000 Product models will continue for the original installation until five (5) years after the issuance of a PDN with respect to termination of the applicable Product model. However, if the Product is moved from its original installation to a different installation, the Warranty Period will automatically become three (3) years from the Shipping Date and, if more than three (3) years have elapsed since the Shipping Date, the Warranty Period will automatically expire.

DLI-6293353v1

Note: Refer to www.amx.com to view/download the latest complete AMX Warranty and Return Policies.

Table of Contents Table of Contents

Composer v5.4 Desktop Edition .........................................................................1

Overview .................................................................................................................. 1 Upgrading from Composer 4 .................................................................................... 1 Components of the Composer Suite......................................................................... 1 Composer Requirements .......................................................................................... 1 Composer Desktop Minimum Specification..................................................................... 1 Composer Desktop Suite Preferred Specification ........................................................... 1

Prerequisites ............................................................................................................. 2

Installing SQL Server 2008 Express ....................................................................3

Overview .................................................................................................................. 3 Installing SQL Server Express using the Web Platform Installer ............................... 3

Installing Inspired Composer ..............................................................................7

Overview .................................................................................................................. 7

Post Installation ................................................................................................11

Overview ................................................................................................................ 11 Licensing ................................................................................................................. 11 Select License Server..................................................................................................... 11

Search the Network for License Servers........................................................................ 12 Licensing Option Dialog ................................................................................................ 12 Request a Trial License (Option A) ............................................................................................ 12 Register License By Entitlement ID (Option B - Install a Permanent Software License) ............ 12

Login to Composer ................................................................................................. 13

Logging in to Composer from another Machine............................................................ 14

Appendix ..........................................................................................................15

Clean Composer Install on a Machine which had a previous Installation................. 15 Transfer an Installation of Composer to another Machine ...................................... 15

Backing up Composer ............................................................................................. 17 Installation Troubleshooting ................................................................................... 17

Composer v5.4 Desktop Edition - Installation Guide i

Table of Contents ii Composer v5.4 Desktop Edition - Installation Guide

Composer v5.4 Desktop Edition Composer v5.4 Desktop Edition

Overview

This document explains how to install the desktop version of the Composer Suite. We assume a reasonable level of IT experience including the ability to download and install applications such as SQL Server Express 2008. If you want to modify the default settings then you need a higher level of experience, roughly equivalent to a basic system administrator.

The installer can also be used to update a Composer 4 or Composer 5 installation. It will migrate and update the Composer database so you will not lose any of your data.

Upgrading from Composer 4

If upgrading from Composer 4 you must uninstall Composer 4 before proceeding.

If you upgrade a Composer 4 installation containing user accounts with passwords containing foreign characters then these users will no longer be able to log in to Composer. The solution is either for an Administrator to reset the password for the affected users individually or if the administrator is unable to login to then contact AMX support. Ask AMX support for information on resetting passwords if unable to login when upgrading to Composer 5.

Components of the Composer Suite

The Composer Desktop Suite contains the following components: 

Composer

: The core component which includes the main application, and an SQL server database.



Post Office

: Post Office transfers messages and media data such as video and image files from the Composer application to Inspired Signage Players for display.



Previewer

: This component is used to preview how a message will look on screen. The Previewer creates preview videos on behalf of Composer. The Previewer application will only work if your machine supports the following graphics requirements: DirectX9 and Pixel Shader 2.0.

Composer Requirements

The minimum hardware and operating system requirements to run the Composer Desktop Suite is as follows:

Composer Desktop Minimum Specification



OS

: Windows XP 32 bit 

Memory

: 1GB 

Processor

: 2 GHz Core Duo or equivalent 

Graphics

: DirectX9 with hardware pixel and vertex shader support (pixelshader 2.0) 

Hard Drive Space Available:

Depends on the number of videos you plan to upload as each video you upload is copied to a media file directory . If you do not plan to upload and display videos then you will need a minimum of 5GB of disk space. If you plan to upload any videos then you will need 5GB + the combined size of all the videos you plan to upload.

Composer Desktop Suite Preferred Specification



OS

: Vista 32 bit / XP 32 bit / Windows 7 32 bit 

Memory

: 4GB 

Processor

: Dual core 2.5 GHz 

Hard Drive Space Available

: 20 GB Composer v5.4 Desktop Edition - Installation Guide 1

Composer v5.4 Desktop Edition

Prerequisites

Before installing Composer Desktop Suite you need to ensure that your PC is up-to-date. Go to http://update.microsoft.com

and click

Express

to install the high priority updates.

You will also need to disable your anti-virus software. Re-enable it once installation is complete.

Next, you must ensure that you have installed the following:  Silverlight version 4.0 or higher http://www.silverlight.net/downloads  Microsoft Installer version 4.5 or higher. Note this is pre-installed on Windows 7.

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=8483  .NET version 4 or higher. Note this is pre-installed on Windows 7. http://www.microsoft.com/net You can install this component at the same time as installing SQL Server Express 2008 using the Microsoft Web Platform Installer, see the next section of this guide for details.

 Microsoft SQL Server 2005 or 2008. Note, SQL Server 2008 is preferred. The next section of the installation guide describes how to install SQL Server Express 2008.

 WS-Management 1.1. Note this is pre-installed on Vista and Windows 7.

http://www.microsoft.com/download/en/details.aspx?id=21900  Windows Powershell 1.0. Note this is pre-installed on Windows 7. http://blogs.msdn.com-/b/powershell/archive/2008/12/30/download-windows-powershell.aspx

You can install this component at the same time as installing SQL Server Express 2008 using the Microsoft Web Platform Installer, see the next section of this guide for details.

 Quicktime and the MPEG 2 codec along with any other video codecs you wish to use, otherwise the preview feature will not work with files of these types. Note that the Microsoft DTV-DVD Video Decoder provided in Windows Vista and Windows 7, supports MPEG-2 Playback.

2 Composer v5.4 Desktop Edition - Installation Guide

Installing SQL Server 2008 Express Installing SQL Server 2008 Express

Overview

This section explains how to install SQL Server 2008 Express for use with Composer.

Note that you do not need to install SQL Server 2008 Express if you already have an SQL Server 2005 or 2008 installation. Note also that you must install a 64 bit version of SQL Server if you have a 64 bit operating system.

Installing SQL Server Express using the Web Platform Installer

This subsection explains how to Install SQL Server Express 2008 and any other Composer pre-requisites using the Microsoft Web Platform Installer.

Note that Microsoft may change the web platform installer and its user interface so the exact process may differ slightly from the explanation below. The current steps are as follows:

1.

Go to the Microsoft Website ( http://www.microsoft.com/web/downloads/platform.aspx

) and click the Download it now button to download the web platform installer. Run the installer once the download finish.

2.

3.

4.

When the

Web Platform Installer

starts, click

Products

in the bar at the top of the screen Click

All

in the left hand panel Search for and add the following products: .

 Net Framework 4 or later  Powershell 2.0 or later  SQL Server Express 2008  SQL Server 2008 R2 Management Studio Express Note some of these items may not be present in the list if they have already been installed; some items are installed by default on some versions of Windows.

5.

Search for and add

Internet Information Services (IIS)

if you want to install the IIS Webserver. Composer needs a webserver to function, IIS offers greater scalability and security than the default webserver. However, IIS does require manual configuration.

IIS may not appear in the list of products if it is already installed. IIS is installed by default on some versions of Windows.

6.

7.

Once you selected all the products, click

Install

.

When asked to select the authentication mode, select

Windows Integrated Authentication

and click

Continue

to start the installation.

You may be warned of compatibility issues at the start of the installation, If this happens, you should use Windows Update to download and install any updates for SQL Server Express after the installation has finished.

When SQL Server installer starts you are presented with a number of options, proceeds as follows:

1.

Select the

Installation

page in the left menu, then select

New SQL Server stand alone

install to start the

installation (FIG. 1):

Composer v5.4 Desktop Edition - Installation Guide 3

Installing SQL Server 2008 Express

FIG. 1

SQL Server Installation Center - Installation

2.

Select the default settings in all pages except the

Feature Selection

,

Server Configuration

, and

Database Engine Configuration

pages. See below for more details. In the

Feature Selection

page select all available options (FIG. 2):

4

FIG. 2

SQL Server 2008 Setup - Feature Selection

3.

In the

Server Configuration

page select the

Network Service

account for the

SQL Server Database Engine

. Click the drop down menu under

Account Name

and select

NETWORK SERVICE

(FIG. 3):

Composer v5.4 Desktop Edition - Installation Guide

Installing SQL Server 2008 Express

FIG. 3

SQL Server 2008 Setup - Server Configuration

4.

In the

Database Engine Configuration

page select

Add Current User

(FIG. 4):

FIG. 4

SQL Server 2008 Setup - Database Engine Configuration Composer v5.4 Desktop Edition - Installation Guide 5

Installing SQL Server 2008 Express 6 Composer v5.4 Desktop Edition - Installation Guide

Installing Inspired Composer Installing Inspired Composer

When upgrading from release 4.2 of Composer you must first uninstall AMX Inspired Signage Post Office.

Overview

The installation process is as follows:

1.

2.

3.

Locate the file Setup_Composer_Desktop.exe obtained as part of the zip file containing the Composer application at the AMX website. http://www.amx.com-/techcenter/downloadConfirm.asp?fn=/assets/applicationFiles/Composer_Desktop_v5.2.zip

On Vista or Windows 7, right click this file and select

Run as Administrator.

On Windows XP, double click this file.

The Desktop Suite installer launches, click

Next

(FIG. 5):

FIG. 5

Installer - Welcome Screen

4.

Accept the AMX license using the check box and click

Next

(FIG. 6).

Composer v5.4 Desktop Edition - Installation Guide 7

Installing Inspired Composer

FIG. 6

Installer - License Agreement

5.

Standard Users

: Click

Install

.

Advanced Users:

Enter values for the Composer Port (Composer Web Service) or accept the default values. Enter a database connection string for the Composer database if required, otherwise leave the default value unchanged.  If you have SQL Server Express 2008 and the database is on the same machine then the data source part of this string is

Data Source=locahost\SQLEXPRESS

.  If you have SQL Server 2008 or the Composer database is located on another machine then you will need to change the data source part of the connection name to

serverName\instanceName

. You can find the

instanceName

(if any) by running SQL Server Management Console on the appropriate machine.

Enter values for the Post Office Web App and Web Service Ports or accept the default values.  The Web App Port is the port used for the html pages that allow you to monitor the Post Office status.  The Web Service Port is the port used by the Composer component to send data to the Post Office. Next, enter the Post Office database connection string if required, otherwise leave the default value unchanged.  If you have SQL Server Express 2008 and the database is on the same machine then the data source part of this string is

Data Source=locahost\SQLEXPRESS

.  If you have SQL Server 2008 or the database is located on another machine then you will need to change the data source part of the connection name to server

name\instance

name. You can find the

instancename

by running the SQL Server Management Console on the appropriate machine

(FIG. 7):

8

FIG. 7

Finding the Server name and Instance name for your SQL Server database Composer v5.4 Desktop Edition - Installation Guide

Installing Inspired Composer

FIG. 8

Installer - Port Details and Connection Strings

6.

7.

Finally, click

Install

to install the application.

Once the installer finishes you will see the following screen (FIG. 9).

FIG. 9

Installer - Finished (Launch AMX License Manager)

8.

Click

Launch AMX License Manager

to proceed to license your Composer installation.

Composer v5.4 Desktop Edition - Installation Guide 9

Installing Inspired Composer 10 Composer v5.4 Desktop Edition - Installation Guide

Post Installation Post Installation

Overview

Once you have installed all the components of the Composer Desktop Suite you need to install the AMX license manager and obtain a license for this installation of Composer.

Licensing

To use your Composer Installation you must first license it using the AMX License Manager. The AMX License Manager is used to install and manage software licenses for Composer (as well as other AMX software applications on your local machine. The local license manager communicates with a license server application which can be based on the local machine or elsewhere on the network.

Run the License Manager as follows, select Start > Program Files > AMX Inspired Signage > AMX License Manager, this starts the License Manager. Once the License manager launches you are shown the welcome page which lists the AMX Software you have installed. Select the product you want to license and click Next to proceed to the Select License Server dialog where you can either specify a current license server on your network or install one locally.

Select License Server

Use the options in this dialog to install the AMX License Server application on this machine, or select an existing network license server.

You can only have one instance of Composer per AMX license server otherwise you risk problems with license contention. For each instance of Composer you will need an AMX license server

Choose one of the Select License Server options (FIG. 10):

FIG. 10

AMX License Manager - Select License Server 

Install the AMX License Server on this machine

- This is the default option.



Search the network for available license servers

- Use this option if the AMX License Server application s already installed on your network, for example if you have other AMX products.



Manually enter the license server hostname or IP address

- Use this option if AMX License Server is on the network and you know the hostname or IP address or are having problems using the previous option.

If the AMX License Server application has not previously been installed on this server, then the first option (selected by default) is to install the AMX License Server on this machine Composer v5.4 Desktop Edition - Installation Guide 11

Post Installation 12

Once the AMX License Server application has been installed locally the first option in the Select License Server dialog changes to “Use the local license server installed and running on this machine”.

Search the Network for License Servers

Proceed as follows:

1.

With this option selected, click

Next

to proceed to the

Select License Server

dialog. This dialog provides a listing of all AMX License Servers detected on the LAN.

2.

3.

Select the desired AMX License Server and click

Next

to proceed to the

Select Licensing Option

dialog.

If your server does not appear in the list, click

Refresh

. If after refreshing the server list, you still do not see your server, click on the link

My License server was not listed, let me specify the license server path

and enter the hostname or IP address of the license server manually.

Licensing Option Dialog

Proceed as follows:

1.

Select the product you want to license, in this case

Composer

and click

Next

to open the

Licensing Status

window. This page show what licenses if any you have installed for the selected product and details the number of users permitted in the

Qnty

column and the

License Version

and

Status

.

2.

Click

Click here to continue

to proceed to the Licensing Options menu. The options are as follows: 

Request a trial/evaluation license

- Select this option if you want to request a free 30-day Trial License. See the Request a Trial/Evaluation License (below) for details.



Register License By Entitlement ID

- Select this option if you are installing a new license.



View Existing Licenses

- view existing software licenses for this product.

These options are discussed in more detail below.

Request a Trial License (Option A) This option requires that you have Internet access (in order to contact the AMX Licensing Server).

1.

Click the

Request a trial/evaluation license

option in the Licensing options menu to request a trial license for Composer.

2.

Click

Next

to proceed to the

Contact Information

window, enter your information. Note you will not be able to proceed until you have filled in all the fields.

If you already have an AMX.COM account, click on Lookup Account to provide your credentials (email address and password) to automatically populate the contact information for this license based on your existing AMX account information.

3.

4.

1.

2.

Click

Next

to proceed to the

Customer Information

window. Select your industry sector from the dropdown menu.

Click

Next

to contact the

AMX Licensing Server

to obtain a trial license.

5.

Once the trial license has been obtained, it is automatically activated.

6.

You will now be prompted to Restart Composer as the license has been modified, choose from one of the following options: 

Restart the default AMX Web Server

- use this option if you have not changed Composer to run under IIS. ( Default Option for Desktop/Server installations of Composer ) 

Restart IIS

- use this option if Composer has been configured to run under IIS. (Server version of Composer only) 

Manual Restart

- use this option if you want to restart the web service manually using the Microsoft Management Console.

Register License By Entitlement ID (Option B - Install a Permanent Software License) This option requires that you have a valid Composer Entitlement ID, effectively a License key, (obtained from AMX).

In the Licensing Options menu click

Register License by Entitlement ID

.

This selection opens the

Contact Information

window, enter your contact information.

Composer v5.4 Desktop Edition - Installation Guide

Post Installation

If you already have an amx.com account, click on Lookup Account to provide your credentials (email address and password) to automatically populate the contact information for this license based on your existing AMX account information.

3.

4.

5.

6.

Click

Next

to proceed to the

Customer Information

window. Select your industry sector from the dropdown menu.

Click

Next

to proceed to the

Install New AMX Product License

window Enter your

Entitlement ID

in the text field provided. Entitlement IDs begin with the prefix "ENT-" Click

Next

to prompt the License Manager to contact the AMX Licensing Server and activate the license associated with the provided Entitlement ID.

An error message will be displayed if the entitlement has already been registered to another system or if the entitlement ID is invalid. Please contact AMX customer service if you encounter any difficulties obtaining your product license.

7.

8.

The License Activated window indicates that the license was successfully activated Click

Next

to return to the Licensing Options menu window

If this server has previously had a trial license registered by Entitlement ID, the trial license will no longer be listed in the Installed Product Licenses dialog. Once a license is registered, only valid registered licenses are displayed. See View Existing Licenses below.

9.

You will now be prompted to Restart Composer as the license has been modified, choose from one of the following options: 

Restart the default AMX Web Server

- use this option if you have not changed Composer to run under IIS 

Restart IIS

- use this option if Composer has been configured to run under IIS.



Manual Restart

- use this option if you want to restart the web service manually using the Microsoft Management Console.

Login to Composer

Note you cannot login to Composer unless you have completed the licensing process for this installation.

Click

Start > All Programs > AMX Inspired Signage > Composer

. This should open your web browser.

At this stage you may be prompted to install the Silverlight browser plugin from Microsoft (this is not needed when you login subsequently). Once this is complete you will see the following progress screen as the Composer application loads

(FIG. 11):

FIG. 11

Progress Screen for First Login

When all the Composer modules have been installed, a login screen appears (FIG. 12):

Composer v5.4 Desktop Edition - Installation Guide 13

Post Installation

FIG. 12

Login Screen Login to Composer as follows:

1.

Enter the default username and password: username = administrator, password = administrator.

2.

Click

Login

.

You should now be able to access Composer.

Your first task will be to change the default password. You must change the password to avoid compromising security. See the Composer help files for details.

Logging in to Composer from another Machine

Composer Desktop's default licensing restrictions allow two concurrent users. You can login from another machine which can connect to this one via the network as follows: Point a web browser to

http://:/ComposerWeb/ComposerShell.aspx

. Where: 

hostname

is the IP address or network name for the machine on which you have installed Composer Desktop 

port

is the port used by the server (

5143

by default).

14 Composer v5.4 Desktop Edition - Installation Guide

Appendix Appendix

Clean Composer Install on a Machine which had a previous Installation

By default when Composer is uninstalled from a machine both the database and the media files are kept on that machine. If for some reason a fresh installation is needed then a number of items need to be deleted from the installation machine. The process is as follows:

1.

2.

Uninstall the old version of Composer (if still on the machine) Delete the databases. If using SQL Management Studio. find AMXComposerDatabase and Post-OfficeDatabase and delete them. If you haven’t got SQL Management Studio installed you can drop the database by using the command line as follows:

a.

Open a command prompt (start... run... type cmd in the run dialog)

b.

Type.

sqlcmd –S localhost\SQLEXPRESS c.

Type.

USE [master] d.

Type.

GO e.

Type.

DROP DATABASE AMXComposerDatabase f.

Type.

GO 3.

Delete the contents of the directory:

C:\Program Files\AMX\Inspired Signage\Composer Desktop\Default 4.

Install the new version of Composer using the instructions in this guide.

Transfer an Installation of Composer to another Machine

Sometimes you may want to set up a system on one machine then move it to a permanent hosting machine. This will require you to move both the database and the data files from one machine to another. Note it is very important that both the source and destination machines have exactly the same version of composer installed.

Carry out the following steps on the source machine:

1.

Stop the AMX Web Server . This will ensure that no changes are made to the database when transferring the data.

a.

Go to

Control Panel > Administrative Tools > Services b.

select

AMX Web Server-Default c.

click

Stop the Service 2.

Locate the Composer database in the following directory:

Windows XP and Windows 2003

C:\Documents and Settings\All Users\Application Data\Amx\Inspired Signage\Composer Desktop\Default

Windows Vista, Windows 2008 server, Windows 7

C:\ProgramData\AMX\Inspired Signage\Composer Desktop\Default The database files we are interested in are AMXComposerDatabase.mdf and AMXComposerDatabase_log.ldf.

3.

Copy the contents of the following directories to a temporary location ready for transfer to the destination machine: 

Media Files

- C:\Program Files\AMX\Inspired Signage\Composer Desktop\Default\Web\DataFiles 

Template Guide Images

- C:\Program Files\AMX\Inspired Signage\Composer Desktop\Default\Web\LocalPreviewFolder 

Imported Template Packs

- C:\Program Files\AMX\Inspired Signage\Composer Desktop\Default\Web\TpkFiles Composer v5.4 Desktop Edition - Installation Guide 15

Appendix Carry out the following steps on the destination machine:

1.

Install Composer if not already installed. As stated earlier this must be exactly the same version as Composer from the source machine.

2.

Stop the AMX web server:

a.

Go to

Control Panel > Administrative Tools > Services b.

select

AMX Web Server-Default c.

click

Stop the Service 3.

Drop the installation database. This can be done in SQL management studio or using the command line as follows:

a.

Open a command prompt (start... run... type cmd in the run dialog)

b.

Type. sqlcmd –S localhost\SQLEXPRESS

c.

Type. USE [master]

d.

Type. GO

e.

Type. DROP DATABASE AMXComposerDatabase

f.

Type. GO

4.

Copy the database files from the source machine to the destination machine. Note the folder that these files get copied to should have the necessary user rights so that SQL Server can see and modify them. It is recommended you use the directories that a default installation uses i.e.

Windows XP and Windows 2003

C:\Documents and Settings\All Users\Application Data\Amx\Inspired Signage\Composer Desktop\Default

Windows Vista, Windows 2008 Server, Windows 7

C:\ProgramData\AMX\Inspired Signage\Composer Desktop\Default

5.

Attach the database. This can be done in SQL management studio or by using the command line as follows:

a.

Open a command prompt (Click start, select run, and type cmd in the run dialog)

b.

Type. sqlcmd –S localhost\SQLEXPRESS

c.

Type. USE [master]

d.

Type. GO

e.

Type. (Note, change the copy location depending on where you copied the database files) CREATE DATABASE [AMXComposerDatabase] ON ( FILENAME = N'C:\\AMXComposerDatabase.mdf' ), ( FILENAME = N'C:\\AMXComposerDatabase_log.ldf' ) FOR ATTACH;

f.

Type

GO g.

To verify that the database is attached. Type. select name from sys.databases then GO . You should now see AMXComposerDatabase in the list.

6.

Move the files in the following folders from the source machine to the destination machine:  C:\Program Files\AMX\Inspired Signage\Composer Desktop\Default\Web\DataFiles  C:\Program Files\AMX\Inspired Signage\Composer Desktop\Default\Web\LocalPreviewFolder  C:\Program Files\AMX\Inspired Signage\Composer Desktop\Default\Web\TpkFiles

7.

Restart the AMX Web Server:

a.

Go to

Control Panel > Administrative Tools > Services b.

Select

AMX Web Server-Default c.

Click

Start the Service

16 Composer v5.4 Desktop Edition - Installation Guide

Appendix

Backing up Composer

The backup procedure is exactly the same as the procedure for moving an installation to another machine except the destination machine is the same as the source machine when restoring the data.

When restoring a backup the version of Composer must be the same as that used when the backup was created.

The process is as follows:

1.

Stop the AMX Web Server . This will ensure that no changes are made to the database when backing up the data.

a.

Go to

Control Panel > Administrative Tools > Services b.

Select

AMX Web Server-Default c.

Click

Stop the Service 2.

Locate the Composer database: C:\Documents and Settings\All Users\Application Data\Amx\Inspired Signage\Composer Desktop\Default

Windows Vista, Windows 2008 Server, Windows 7

C:\ProgramData\AMX\Inspired Signage\Composer Desktop\Default

3.

4.

Copy the database files

AMXComposerDatabase.mdf

and

AMXComposerDatabase_log.ldf

to a safe location.

Copy the folders to a safe location.

 C:\Program Files\AMX\Inspired Signage\Composer Desktop\Default\Web\DataFiles  C:\Program Files\AMX\Inspired Signage\Composer Desktop\Default\Web\LocalPreviewFolder  C:\Program Files\AMX\Inspired Signage\Composer Desktop\Default\Web\TpkFile

5.

Zip up the database files and the copied folders. It is recommended you add the version of Composer to the name of the zip file. For example ComposerBackup21_1_2010_ComposerV4_4_47_617.zip this will give an indication of what version of composer the backup was taken from... and hence what version of Composer you can restore the data to.

6.

To restore the backup use the exact procedure for moving an installation of Composer to another machine, see

page 15 for details,

7.

Restart the AMX Web Server or IIS depending on the installation.

a.

Go to

Control Panel > Administrative Tools > Services b.

Select

AMX Web Server-Default c.

Click

Start the Service.

The process for IIS depends on your version of windows. Consult the IIS documentation.

Installation Troubleshooting

If the installation process fails then you can run the installer from the command line to generate a log file as follows:

ComposerDesktop.exe -log c:\myLogFile.log

Note the path to the log file has to be a full path.

This produces two log files:

1.

myLogFile.log

2.

myLogFile_0_Composer.log

Send these log files to AMX technical support for assistance.

Composer v5.4 Desktop Edition - Installation Guide 17

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