Dogtra PATHFINDER TRACKING AND TRAINING Owner Manual

Dogtra PATHFINDER TRACKING AND TRAINING Owner Manual
PATHFINDER
AVAILABLE IN GPS-ONLY SYSTEM: PATHFINDER TRX
Owner's Manual
Please read this manual thoroughly
before operating the Dogtra PATHFINDER.
1
IMPORTANT SAFETY AND PRODUCT
INFORMATION
WARNING
Please read all safety and product information below before using your
Dogtra product. Failure to follow these safety instructions could result in
injury to you, your dog and others, or it could result in damage to your
Dogtra product or other property.
DOG SAFETY
Proper Use
Dogtra products should be used to train, educate, monitor, or track dogs. Each
dog may have a different tolerance for and reaction to Dogtra products. Closely
observe your dog when determining the right level of stimulation, collar fit, and
other settings of your Dogtra product.
Training Methods
Dogtra products may be used with a variety of training methods that provide
clear and consistent messages to your dog.
Fit and Wear
Proper fit and wear of your Dogtra product is important for the comfort of
your dog as well as the functioning of your product. Dogtra collars should fit
comfortably and not too tightly, so that the collar stays in place and does not
move around your dog’s neck. Do not leave a collar on your dog for an extended
time. Although each dog is different, Dogtra recommends that its collars be
used a maximum of 4 to 6 hours at any one time on your dog. A collar that is
used for overly long periods or that fits improperly may cause skin irritation
or sores on your dog’s neck. Regularly check the collar’s contact area on your
dog’s skin. If your dog exhibits skin irritation or sores, stop using the Dogtra
product and consult with a veterinarian.
UNAUTHORIZED USE
Dogtra products should be used only in a safe and responsible manner to train,
educate, monitor, or track dogs. Dogtra products are not intended for use in any
other manner; they are not intended for use with other animals or with humans;
and they are not intended for use in unsafe situations or environments that
could lead to death, injury, loss or damage.
OWNER SAFETY
Handling and Repair
Dogtra products can be damaged or malfunction if dropped, especially on
hard surfaces, or otherwise improperly handled. Do not use a damaged or
malfunctioning product as it may cause injury or property damage. If your
product is damaged or malfunctions, contact Dogtra to obtain service before
using the product.
Electrical Product
Your Dogtra product contains electrical components and batteries. Do not use
or keep your product near heat or flammable sources. Such use or storage may
damage your product and/or cause fire, explosion, injury, or property damage.
Charging
Only charge your Dogtra product with its accompanying Dogtra charger. Do
not attempt to charge your product in any other manner or in temperatures
less than 32°F (0°C) or over 113°F (45°C) as it may cause fire, explosion, injury,
and/or property damage. If you notice damage to your product, its charger, or
battery, obtain service from Dogtra before charging the product. Do not use
more than one splitter cable with a single battery charger.
Medical Device Interference
Dogtra products contain electrical and magnetic components that emit low
level electromagnetic waves and radio frequencies. These electromagnetic
waves or radio frequencies may interfere with pacemakers, defibrillators, or
other medical devices. Consult your physician or medical device maker before
using your medical device with a Dogtra product. If you think that your Dogtra
product is interfering with your pacemaker, defibrillator, or other medical
device, stop using the Dogtra product.
Aggressive Dogs
Do not use Dogtra products with aggressive dogs as such dogs may react
adversely and cause injury to people or other dogs. Seek the assistance of a
dog-training specialist or veterinarian when dealing with aggressive dogs.
Children
Dogtra products are not toys. Adult supervision and close attention are
necessary when Dogtra products are used by or near children.
BATTERY
Your Dogtra product contains batteries. Do not attempt to replace the battery
yourself. Contact Dogtra or your Dogtra retailer to replace your battery. Dispose
of batteries as provided by your local regulations. Do not disassemble, crush,
heat, or otherwise alter the battery as it may cause fire, explosion, injury and/or
property damage.
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CONTENTS
PACKAGE CONTENTS
PACKAGE CONTENTS ........................................................................................... 5
MAIN FEATURES .................................................................................................... 6
OVERVIEW ............................................................................................................... 7
UNDERSTANDING YOUR TRAINING SYSTEM
1. TURNING THE PATHFINDER ON/OFF ...................................................... 10
2. BUTTON FUNCTION ....................................................................................... 1 1
3. CHARGING THE PATHFINDER .................................................................... 12
4. LED INDICATOR .............................................................................................. 13
5. INSTALLING THE PATHFINDER APP ......................................................... 14
6. PAIRING ............................................................................................................. 15
7. ACQUIRING GPS SIGNAL .............................................................................. 16
8. ONLINE WEB MANUAL FOR ALL APP FEATURES & Q&A ................ 17
CHANGING THE CONTACT POINT LENGTH .................................................. 18
RECEIVER FITTING ................................................................................................ 19
REPLACING THE ANTENNA .............................................................................. 21
MAXIMIZING THE DISTANCE ............................................................................. 22
ATTACHING THE BELT CLIP ............................................................................... 22
USING THE TEST LIGHT ...................................................................................... 23
APPLICATION
1. MAP TAB ............................................................................................................ 24
2. DOG ICONS ....................................................................................................... 25
3. DOG ALERTS .................................................................................................... 26
4. COMPASS TAB .................................................................................................. 27
5. E-COLLAR TAB ................................................................................................ 28
6. DEVICE DETAILS ............................................................................................. 31
GPS Connector
PATHFINDER: GPS E-Collar Receiver
PATHFINDER TRX: GPS Receiver
Battery Charger
Splitter Cable
Owner’s Manual
Belt Clip
Contact Point
Extension Washer/
Adjustment Tool
Non-Stimulation
Contacts
Not included with TRX
Test Light
BASIC MAINTENANCE .......................................................................................... 32
TROUBLESHOOTING GUIDE ............................................................................... 33
FCC WARNING ........................................................................................................ 34
WARRANTY AND REPAIR INFORMATION ..................................................... 35
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MAIN FEATURES
2s
9-Mile
OVERVIEW
2-Second GPS
Update Rate
Offline Maps
Tracking Only Mode
Precise and
Up-to-Date Maps
MURS Band
Antenna
9-Mile Range
Geo-Fence Option
Fully Waterproof
Expandable to
21 Dogs
21
3.5hr
3.5-Hour Rapid
Charge Batteries
Belt Clip
Not included with TRX
Enhanced
Contact Points
N
C
Nick/Constant
Stimulation
Audible Tone
TONE
H
Low-High Output in
1-100 Stimulation Levels
Power & Select
Button
Connect
Button
Battery Charging
Receptacle
For TRX Only
UKC, AKC, and PKC Events Approved
PATHFINDER
GPS Connector
6
7
Battery Charging
Receptacle
Contact
Points
Battery Charging
Receptacle
Power
Button
TRX does not have contact points
LED Indicator Light
GPS Antenna
GPS Antenna
Mic. Sensor
Orange Antenna
Casing
Mic. Sensor
Black
Antenna
Casing
Collar Strap
Collar Strap
LED Indicator Light
PATHFINDER
GPS E-Collar Receiver
8
PATHFINDER TRX
GPS-Only Receiver
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UNDERSTANDING YOUR TRAINING SYSTEM
1. TURNING THE PATHFINDER ON/OFF
GPS Connector
• To turn on the GPS connector, press
the blue Select button until the LED
turns on.
• To turn off the GPS connector, press
the blue Select button until the red
LED shows.
GPS Receiver
• To turn on the GPS receiver, press the
Power button until the LED turns on.
• To turn off the GPS receiver, press the
Power button until the LED turns red.
• A tone will play to indicate that the
GPS receiver is turning on or shutting
down.
2. BUTTON FUNCTION
GPS Connector
The Select button is used to turn the
connector on/off and select a device
to pair. While turned on, press the
Select button once to set pairing to the
GPS receiver, press the Select button
a second time to set pairing to the
smartphone app.
The Connect button is used to connect
the GPS connector to a smartphone
and GPS receiver.
Pairing: Use the Select button to set
the GPS connector to Collar to pair the
connector with the receiver. Set the
GPS connector to Phone to pair the
connector to a smartphone.
Press and hold down the Connect
button until the LED blinks rapidly.
The GPS connector will now be ready
for pairing.
GPS Receiver
Power On: To turn the GPS receiver on,
press the Power button until the green
LED turns on.
Power Off: To turn the GPS receiver off,
press the Power button until the LED
turns off.
Pairing: To place the GPS receiver into
pairing mode, begin with the device
turned off and hold down the Power
button until the LED blinks rapidly.
A melody will play when the GPS
receiver is in pairing mode.
* The GPS Collar pairing mode is used to pair the GPS receiver and the GPS
connector. The PATHFINDER set comes with both parts paired to each
other.
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3. CHARGING THE PATHFINDER
Splitter Cable
Do not use more than one splitter cable with a single battery charger.
4. LED INDICATOR
Fully charge the PATHFINDER GPS connector and GPS receiver before the first
use. The PATHFINDER uses lithium polymer batteries.
• Only use official Dogtra chargers with the PATHFINDER.
• Do not charge the PATHFINDER near flammable substances.
• Fully charge the PATHFINDER if storing for 1 month or longer.
When to Charge
• When the LED is red on the GPS connector or GPS receiver.
• When the PATHFINDER app displays a low battery percentage for the GPS
connector or GPS receiver.
• When the LED on the transmitter or receiver will not come on.
• When the indicator light turns on momentarily, but will not stay on when the
Constant button is pushed.
How to Charge
1. Connect the charger to the GPS connector and GPS receiver using the splitter
cable.
2. Plug the charger into a 120-volt outlet.
3. When fully charged, detach the cables and plug the rubber caps over the
charging ports on the GPS connector and GPS receiver.
4. The GPS receiver turns off and cannot be used while charging. The GPS
connector functions while being charged. The LED will display red while
charging and green when the unit is fully charged. The GPS connector LED
will be green when turned on while charging. A depleted battery requires 2.5
hours to fully charge.
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GPS Connector
Power: The Power LED blinks every 2
seconds while turned on. The LED colors
represents the battery life: Green when
50-100% battery, Orange when 10-50%
battery, Red when 0-10% battery.
Phone: When turned on, press the
Select button to set the GPS connector
to Phone. When set to Phone, a green
LED will stay on. Hold down the
Connect button until the LED blinks
rapidly to place the GPS connector into
pairing mode.
Collar: When turned on, press the Select button to set the GPS connector to
Collar. When set to Collar, a green LED will stay on. Hold down the Connect
button until the LED blinks rapidly to place the GPS connector into pairing mode.
GPS Receiver
The LED on the GPS receiver blinks
while turned on, and the LED colors
represents the battery life: Green when
50-100% battery, Orange when 10-50%
battery, Red when 0-10% battery.
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5. INSTALLING THE PATHFINDER APP
6. PAIRING
Compatible Phones
1) iOS: iOS 8.1 and above
iPhone 5 series and above
iPad Generation 3 and above
2) Android: Android 4.3 and above
Samsung Galaxy S4 and above, Note 2 and above, and LG G3
PATHFINDER GPS connector connects between your smartphone and
PATHFINDER GPS receiver. These devices need to be paired for the
PATHFINDER system to work properly.
Downloading the App
Search for Dogtra PATHFINDER in the App Store or in Google Play.
Bluetooth
Max 33 Ft.
Smartphone
MURS Band
Max 9 Miles
PATHFINDER
GPS Connector
PATHFINDER
GPS Receiver
Pairing a Smartphone to the GPS Connector
1) Launch the PATHFINDER app
2) Turn on the GPS connector
3) In the PATHFINDER app, navigate to Menu → Settings → Bluetooth Pairing
4) Set the GPS connector to pairing mode and click 'Start Pairing' in the app
• Once paired, launching the app when the GPS connector is on will
automatically connect the phone and connector together.
• The GPS connector should be within Bluetooth range (33 feet) of your phone
to operate.
• The GPS connector will reconnect with the phone when it is within range.
• Reinstalling the app will require pairing with the GPS connector.
• The PATHFINDER app may need to be restarted for compatibility issues.
iOS App Store
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Android Google Play Store
Pairing Additional GPS Receivers
Pair the GPS connector and GPS receiver in close proximity to each other.
You can use the PATHFINDER app to check if the GPS receiver is properly
paired.
1) Turn the GPS connector on.
2) Check that the GPS receiver is turned off.
3) Use the Select button on the GPS connector to set the LED to Collar.
4) Hold down the Connect button for 5 seconds until the LED blinks rapidly.
Release the button.
5) Hold down the Power button on the GPS receiver until the LED blinks rapidly
and emits three beeps to show it has coded.
6) The GPS connector and receiver will return to blinking in normal intervals
when pairing is complete.
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7. ACQUIRING GPS SIGNAL
The PATHFINDER is meant for use in open outdoor areas. After pairing, take the
GPS receiver outdoors to acquire a GPS signal. Once the signal is acquired, the
GPS receiver icon will appear on the Map tab of the PATHFINDER app.
Operating the PATHFINDER near tall buildings and other steel structures will
reduce the range of the GPS signal. Not acquiring a GPS signal for prolonged
periods of time while outside may indicate issues with the unit.
8. ONLINE WEB MANUAL FOR ALL APP FEATURES & Q&A
@ www.DogtraPATHFINDER.com
In the app, check the PATHFINDER Web Manual at the bottom of the Menu to
see all the app features, such as:
• Map Features
• Marker
• History Record, File, Detail
• Device List Options
• Device Sharing & Receiving
• Map Management: Offline & Custom Map
• Geo-fence
• App Setting
From your computer, check out the manual at www.DogtraPATHFINDER.com
for a full version of the PATHFINDER manual, Q&A, and more.
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CHANGING THE CONTACT POINT LENGTH
RECEIVER FITTING
The Dogtra PATHFINDER comes equipped with standard 5/8” contact points
that can be extended to 3/4” contact points, for use on dogs with longer coats.
To increase the contact point length from 5/8” to 3/4”, follow the steps below.
1) Using the included adjustment tool with the side marked 5/8”, unscrew the
contact points counter-clockwise.
2) Place the contact point extension over the exposed threads, flat side down.
3) Place the contact points over the extensions and tighten the contact
points and extensions clockwise using the adjustment tool with the
side marked 3/4”.
Proper Fit
The receiver should be fitted so that the surgical stainless steel contact points
press firmly against the dog’s skin. You should be able to fit a finger in between
the contact point and your dog’s skin. The best location is on either side of the
dog’s windpipe.
Caution!
Tighten until firmly in place. Be careful not to over tighten.
To shorten the contact points back to the standard 5/8”, start with the
adjustment tool with the side marked 3/4”, remove the contact point
extensions, and tighten the contact points with the adjustment tool with the
side marked 5/8”.
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Improper Fit
A loose fit can allow the receiver to move around on the dog’s neck. When this
happens, the contact points may rub against the skin and cause irritation. If the
collar is too loose, the contact will not be consistent and cause the corrections
to be inconsistent. Dogtra uses surgical stainless steel contact points and
anti-microbial plastic to protect the dog’s skin.
Attention!
Leaving the receiver in the same location on the dog’s neck for an extended
period of time can cause skin irritation. If the dog is to wear the e-collar for
long periods, occasionally reposition the receiver so that the contact points
are moved to a different location on the dog’s neck. Make sure you check for
skin irritation each time you use the unit.
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Finding the Right Stimulation
• Open the PATHFINDER app to the E-Collar tab and select your dog and
stimulation level.
• The stimulation levels are from 1 (lowest) to 100 (highest).
• Always start at the lowest level of stimulation and work your way up.
• The appropriate level can be found when your dog responds to the stimulation
with a mild reaction, such as a tensing of the neck muscles.
REPLACING THE ANTENNA
For the GPS Connector
1. Twist the antenna counter-clockwise to remove.
2. Place the new antenna on the bolt and turn clockwise to tighten the antenna.
Note: Every dog has a different tolerance and reaction to the stimulation. Please
look at your dog’s reaction to find the right level of stimulation. The stimulation
level may vary depending on the situation and distractions. A distracted dog will
require a higher level of stimulation compared to when there is no distraction.
For the Receiver
Open the antenna enclosure by removing the 4 screws and the contact points.
Remove the screw holding the antenna in place to replace the antenna.
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MAXIMIZING THE DISTANCE
USING THE TEST LIGHT
• The PATHFINDER has a 9-mile line of sight range.
• To get the greatest range, hold the GPS connector away from your body and
avoid touching the antenna.
• Keep your unit properly charged for maximum signal strength.
• The GPS connector device must be near your phone for proper operation,
preferably less than 33 feet.
1) Turn on the GPS receiver and place the
test light over the contact points.
2) Press the Nick button in the
PATHFINDER app and the test light
will light up momentarily.
3) Press the Constant button in the
PATHFINDER app and the test light
will light up as long as the button is
pressed, for up to 12 seconds.
4) The test light will glow brighter at
higher levels of stimulation and
dimmer with lower levels.
Note: The test light may not be visible if the intensity level is set below level ten.
Maximum range
Typical range
Minimum range
PATHFINDER TRX RECEIVER
ATTACHING THE BELT CLIP
Orange Color
Follow the instructions below to attach the included belt clip to the GPS
connector.
1) Align the belt clip to the grooves on the back of the GPS connector.
2) With a firm grip, screw on the belt clip's Phillips head screws with
a screwdriver.
The PATHFINDER TRX receiver is distinguishable by the orange GPS antenna
casing. The PATHFINDER TRX receiver does not come with stimulation or tone.
Caution!
Tighten until firmly in place. Be careful not to over tighten.
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APPLICATION
2. DOG ICONS
1. MAP TAB
Menu
Option Menu
My Dog (GPS Receiver)
Dog Name (GPS Receiver Distance From You)
Resting
Resting + Bark
Resting
Resting + Bark
Running
Running
+Bark
Running
Running
+ Bark
Pointing
Pointing
+ Bark
Pointing
Pointing
+ Bark
Treed
Treed + Bark
Treed
Treed + Bark
Shared Dog
Dogtra Status Icon
My Location
(GPS Connector)
Shared Friend
Location Button
PATHFINDER
With the GPS connector paired to a GPS receiver and phone or when receiving
shared GPS connector or receiver devices, the positions will be displayed on the
map.
Dog Position Display
Your dog’s location is viewed on the map along with the collar name and
distance from your position. The dog icon displays your dog’s current action
status.
The real time 'Collar Icon' information has been added to check the Traveled
Distance, Current Speed, Altitude, Battery, Updated Time, and Shared Device.
My Position
When the GPS connector is paired with your phone, your current position and
tracks will be displayed.
or
) will be
When viewing shared GPS connector devices, an icon (
displayed along with the device name and distance from your position.
* Devices that are offline or hidden will not be displayed on the map.
* The GPS receiver name and color can be edited from Menu/Device List/
Device/Edit.
*
PATHFINDER TRX
When your dog’s action changes, the icon action status will change as well.
The dog display icon will change to an icon that represents these issues, such as
poor connection, GPS signal loss, or low battery. Devices shared will display the
shared symbol on the device icon.
GPS
Poor
connection
GPS
signal loss
PATHFINDER
GPS
Low
battery
Poor
connection
GPS
signal loss
Low
battery
PATHFINDER TRX
The PATHFINDER TRX receiver is a tracking only receiver that does not have
tone or stimulation. The PATHFINDER TRX receiver is displayed as a square
) in the Map and Compass tab, Device List, and Dog Status page.
icon(
The PATHFINDER TRX receivers will not be displayed in the E-Collar tab. All
other functions are available for the PATHFINDER TRX receiver, since both the
PATHFINDER and PATHFINDER TRX can be used together in a multi-dog set up.
: iOS
: Android
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4. COMPASS TAB
3. DOG ALERTS
Select a dog on the map to receive notification alerts for that dog.
In the Alarm Settings for Dog Alerts, you can receive notifications for the
Selected Collar or All Collars. The current selected dog is displayed with an
outline around their icon.
Direction Faced
North
Alert Banner
Dog Direction
Marker Direction
View All Button
Selected Dog
Dog Tracks
Dog Selected
View the direction and distance of dogs, or a selected marker and hunter at
a glance. Select dogs and hunters from the list to display them on the
compass. You may also tap on a marker on the map to show the information on
the Compass tab. Use the 'View All' button to view all dogs and hunters
at once. Dogs and hunters are not displayed when hidden or offline.
• Metal phone cases or metal objects attached to the phone will interfere with
the compass.
• The phone may need to be calibrated for the compass to work properly.
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5. E-COLLAR TAB
E-COLLAR BUTTONS
List/Map View
Dogs can be selected using the dog list or in Map view.
List view displays dogs in a list along with their distance from you. The List view
is recommended when training multiple dogs.
Map view displays selectable dog icons on a mini map. The Map view is
recommended for long distance recall commands.
* Dogs are not displayed when hidden or offline.
Selected
* The PATHFINDER TRX receivers, Shared receivers, Shared Friend receivers
will not show on the List view.
Lock Button
Map View
Mode Button
Beacon
Button
Locate Light
Button
List View
TRAINING FUNCTIONS
The Nick or Constant stimulation, an audible tone, or light can be sent to
the selected dog.
The tone sound level cannot be adjusted and the tone will ring each time the
button is pressed. The Nick and Constant stimulation modes have stimulation
levels from 1 to 100. The stimulation level is controlled by the stimulation slider
and stimulation increase/decrease buttons on the left and right of the slider.
The stimulation level can be set for individual dogs.
Tone Button
Nick Button
PATHFINDER
Stimulation Level
PATHFINDER MINI
** The light button has two functions:
1. Beacon Light: will continuously blink every 3 seconds when the button is
turned on.
2. Locate LED Light: will stay on as long as the button is pressed,
for up to 12 seconds.
** PATHFINDER MINI Only
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Mode Button
Use the Mode button to switch between Nick and Constant stimulation modes.
6. DEVICE DETAILS
Lock Button
The Lock button disables training functions until unlocked.
Use the lock feature so that you do not accidentally stimulate your dog.
Sending Stimulation
1) Select a dog from List or Map view.
2) Select the stimulation level using the stimulation slider or stimulation
increase/decrease buttons.
3) Set the stimulation to Nick or Constant using the Mode button.
4) When Nick is selected, the receiver emits a single rapid pulse of electrical
stimulation. When Constant is selected, the stimulation will give continuous
stimulation as long as the button is pushed, for up to 12 seconds.
* The E-Collar tab is disabled when the Tracking Only Mode is turned on in
the Settings menu.
** Beacon Button
The light will blink every 3 seconds when the button is turned on.
** Locate LED Light
The light will stay on as long as the button is pressed, for up to 12 seconds.
Press a device from the Device List to go to the device details page.
The device details displays the total distance traveled, current speed, ID, GPS
strength, radio frequency strength, battery level, and shared and hidden
statuses. Slide the device details page to view other devices.
** PATHFINDER MINI Only
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BASIC MAINTENANCE
• Be sure the rubber charging cap is securely in place on the GPS connector/
receiver when in use.
• Carefully inspect the unit for any missing parts or damage to the casing after
use. Damaged or broken casing may affect the waterproof guarantee on
the unit.
• The antenna must be securely in place for maximum range.
• Charge the unit for 2.5 hours before storing for extended periods.
• Charge the unit fully once a month while in storage or before use.
• Do not keep the unit exposed to extreme climates.
• Dogtra may include updates and improvements to the PATHFINDER app which
can be downloaded through the App Store and Google Play.
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TROUBLESHOOTING GUIDE
1. Dog Does Not Respond to Stimulation
- Make sure the receiver is turned on.
- Be sure the strap is on the dog tight enough so that both contact points are
touching your dog’s skin.
- The contact points may be too short for your dog’s thick or long coat. To place
an order for longer contact points, please contact Dogtra or a Dogtra dealer.
If you are already using longer contact points, you may need to trim the hair
on your dog’s neck so that both contact points are touching your dog’s skin.
- The intensity level may be too low for your dog. Increase the stimulation until
your dog responds, usually by a neck movement, head shaking, or looking
over the shoulders. The response may be very subtle.
2. The LED indicator light comes on, but I do not feel any stimulation.
- Your tolerance may be higher than your dog’s. We recommend placing both
contact points on your inner wrist, where the sensitivity is higher, in order to
test the unit.
- The battery may be low. Check the LED indicator lights or the app for
battery life.
3. The PATHFINDER has no range or the stimulation is weaker when my dog is
farther away.
- Check to see if your fingers are touching the antenna as the range may
decrease substantially.
- Keep objects away from touching the GPS connector's antenna as the range
may decrease substantially.
- The range indicated is for line-of-sight flat terrain. Heavy brush, trees, hills,
buildings, and/or moisture will affect the range of your unit. For the best
range, hold the GPS connector vertically above your head, and/or try moving
to higher ground.
- Any electrical conductors will affect the range, such as cars, chain-link dog
runs, metal structures, and radio towers. For the best results, operate away
from these structures.
4. The GPS connector or receiver is not holding a charge.
- The charging pin may be damaged. A metal pin inside the charging port
should stand straight up and firm in the center. If the pin is wobbly, broken or
missing, you will need to send the unit in for repair.
- The charging port must be clean prior to charging, clean out any dirt with a
cotton swab and some rubbing alcohol. If your dog was in salt-water, be sure
to rinse the GPS receiver and charging port with clean water.
- For Dogtra units over two years old from the purchase date, the batteries may
need to be replaced. You can replace them yourself by contacting Dogtra for
a replacement battery. Damages incurred to the unit due to improper battery
installations are not covered under the warranty. Dogtra strongly recommends
sending the unit in for inspection and repair.
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5. My dog has skin irritation.
- This may be due to an improper fit or from wearing the collar too long. If your
dog exhibits signs of skin irritation, consult with a veterinarian. Once your
dog’s skin returns to a normal condition, continue to use the collar and check
your dog’s neck each time you use the unit.
FCC WARNING
The PATHFINDER complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received,
including interference that may cause undesired operation.
This is a sensitive radio device. Any unauthorized changes or modifications to
this device that are not expressly approved by Dogtra will void the warranty and
may void the user's authority to operate the equipment.
Please do not tamper or modify the unit.
Radio Frequency Radiation Exposure
This device is a mobile transmitter and receiver that uses an external antenna
to send and receive low levels of radio frequency (RF) energy for data
communications. The device emits RF energy below the published limits
when operating in its maximum output power mode and when used with
Dogtra Co. authorized accessories. To comply with RF exposure compliance
requirements, the device should be installed and operated with a minimum of
0.2m between the device and your body. The device should not be used in other
configurations. This device must not be co-located or operated in conjunction
with any other transmitter or antenna.
DOGTRA EXTENDED PRODUCT WARRANTY
EXTENDED LIMITED WARRANTY
For Certain Dogtra Products Purchased from Dogtra Authorized Dealers
1+1 Year Extended Warranty
Except as otherwise provided, Dogtra warrants to the original retail purchaser
(“You”) that your Dogtra product shall be free of defects in materials and
workmanship for a period of one (1) year from the date of purchase (“Original
Warranty”). As a special promotion, Dogtra further warrants that your Dogtra
product shall be free of defects in materials and workmanship for an additional
one (1) year from the date that your original warranty expires (“Extended
Warranty”). The Original and Extended Warranties cover the cost of repair
(parts and labor) or replacement (if repair is not feasible) of a defective Dogtra
product during said warranty periods. For such repaired or replaced products,
the remaining portion of the warranty periods, or ninety (90) days, whichever
is longer, shall apply. Dogtra, at its sole discretion, shall determine whether
to repair or replace a product covered by the Original Warranty or Extended
Warranty.
Warranty Conditions
The Original and Extended Warranties are not transferrable and apply to your
Dogtra product only if:
(1) You are the original retail purchaser of the product,
(2) You bought the product from a Dogtra Authorized Dealer, and
(3) You present a receipt or other proof of purchase showing a valid purchase
date, the name and address of the Dogtra Authorized Dealer, and the
purchased product identified by model and/or serial number.
Warranty Exclusions
The Original and Extended Warranties do not cover damage, loss, or
deterioration to your Dogtra product caused: by misuse, neglect, abuse, or other
improper handling of the product; by failure to follow use or care instructions;
by use of the product for other than its intended purpose; by accident or natural
forces such as fire or flooding; or by normal wear and tear such as scratches to
the product surface.
The Original and Extended Warranties also do not cover Dogtra products that:
are purchased from non-authorized dealers; are purchased outside of the United
States or Canada; have been damaged during shipment (even if Dogtra paid or
arranged for shipping); have been modified or tampered with in any manner;
are opened or repaired by anyone other than Dogtra; or have serial numbers
that have been altered or defaced.
It has been tested and found to comply with RCM standards.
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Sole Warranties
The Original and Extended Warranties are the only warranties offered by Dogtra
for your Dogtra product during said warranty periods. Other than the Original
and Extended Warranties, Dogtra makes no other representations or warranties
whatsoever regarding its products, whether oral or in any product manual, on
any packaging, on any website, or in any other written material. No dealer of
Dogtra products, nor any employee or agent of Dogtra, is authorized to make
any additions, changes, or extensions to the Original Warranty or Extended
Warranty. Dogtra, at its sole discretion and at any time, reserves the right to
modify the Original and/or Extended Warranties.
DISCLAIMER OF OTHER WARRANTIES
THE FOREGOING ORIGINAL AND EXTENDED WARRANTIES ARE PROVIDED
IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED.
DOGTRA DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE.
Limitation of Remedies
Dogtra’s liability is limited to the cost of repair or replacement of the Dogtra
product under the Original Warranty or Extended Warranty. Any claim or action
to enforce the Original and/or Extended Warranties must be commenced within
thirty (30) days of such warranty’s expiration for your product. Dogtra will not
be liable for any indirect, incidental, special, consequential, or similar damages
based on breach of warranty, breach of contract, negligence, strict tort, or any
other legal theory related to Dogtra and its products. Damages that Dogtra will
not be responsible for include, but are not limited to: loss of income or profits;
loss of revenue or savings; loss of use of the product or associated products;
cost of any substitute products or services; inconvenience, downtime, or any
other time; loss of goodwill; claims of third parties including customers; and
damage to property.
Legal Rights May Vary By State or Jurisdiction
The Original and Extended Warranties give You specific legal rights, and You
may also have other rights which vary by state or jurisdiction. Some states
or jurisdictions do not allow certain limitations of implied warranties or of
incidental or consequential damages or other remedies, so certain of the
foregoing limitations may not apply to You.
If any portion of the Original Warranty or Extended Warranty is held by a court
to be invalid or unenforceable, the remaining portions of such warranties shall
remain in full force and effect and shall in no way be affected or invalidated,
and the invalid or unenforceable portion shall be modified so as to most nearly
achieve the intent of the Original Warranty or Extended Warranty.
Product Registration
Dogtra recommends that customers register their products as soon as possible
after purchase. Product registration will facilitate any future warranty service.
You may also receive useful information and updates about your existing
and future Dogtra products. To register your product, visit www.dogtra.com/
product-registration. If your product is not registered with Dogtra, You will be
required to provide a receipt or other proof purchase (as provided above) to
qualify for warranty service.
How to Obtain Warranty Service
Should your Dogtra product require warranty service, please contact Customer
Service by phone or email for a warranty evaluation (see below for contact
information). Upon approval of your warranty work, Dogtra will repair or
replace (at Dogtra’s election) your product without charge for labor or parts.
You are responsible for shipping, including cost, of your product to Dogtra for
warranty service. Dogtra will handle shipping, including cost, of the repaired or
replaced product back to customers in the USA. Dogtra will not be responsible
for shipping, including cost and/or applicable taxes or fees, for products sent
outside the USA. Such costs, taxes, or fees will be borne by the customer.
Dogtra Customer Service
22912 Lockness Avenue, Torrance, CA 90501
(888) 811-9111
[email protected]
Mon – Fri, 8:00 AM to 4:30 PM (PST)
© 2020 Dogtra. All rights reserved.
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