OWC Mercury Helios 3S User guide

OWC Mercury Helios 3S User guide
M E R C U R Y
H E L I O S
Assembly Manual & User Guide
Notebook Charging
4K Support
Mac and Windows
Thunderbolt 3
3 S
CONTENTS
Introduction
1.1 Minimum System Requirements.............................................1
-- Mac Requirements
-- PC Requirements
-- Supported Cards
1.2 Package Contents..................................................................1
1.3 About This Manual..................................................................1
1.4 Front View...............................................................................3
1.5 Rear View................................................................................3
1.6 Usage Notes ..........................................................................3
Device Setup
2.1 Drive Assembly.......................................................................4
Support Resources
3.1 Troubleshooting......................................................................7
3.2 Contacting Technical Support................................................7
OWC Mercury Helios 3S
Contents
INTRODUCTION
1.1 Minimum System Requirements
Operating Requirements
-- macOS 10.13 or later
-- Windows 10 or later
Hardware
-- Works with any Thunderbolt 3 equipped Mac or Windows PC
Supported Cards
-- Mechanical / Electrical
-- Dimensions: supports cards up to half-length, full-height, double-width
-- Mechanical: x16 PCIe slot
-- Electrical: x4 PCIe 3.0
-- Cards with drivers must be Thunderbolt-aware
-- GPUs are not supported
1.2 Package Contents
OWC Mercury Helios 3S
Thunderbolt 3 cable
Power supply and cable
1.3 About This Manual
The images and descriptions may vary slightly between this manual and the unit shipped. Functions and
features may change depending on the firmware version. The latest product details and warranty information
can be found on the product web page. OWC’s Limited Warranty is not transferable and subject to limitations.
OWC Mercury Helios 3S
1
Introduction
General Use Precautions
--To avoid damage, do not expose the device to temperatures outside:
Environmental (Operating)
-- Temperature (ºF): 41º — 95º
-- Temperature (ºC): 5º — 35º
Environmental (Non-Operating)
-- Temperature (ºF): -4º — 140º
-- Temperature (ºC): -20º — 60º
--Always unplug the device from the electrical outlet if there is a risk of lightning or if it will be unused for an
extended period of time. Otherwise, there is an increased risk of electrical shock, short-circuiting or fire.
--Do not use the device near other electrical appliances such as televisions, radios or speakers. Doing so may
cause interference which will adversely affect the operation of the other products.
--Do not place objects on top of the device.
--Protect your device from excessive exposure to dust during use or storage. Dust can build up inside the
device, increasing the risk of damage or malfunction.
--Do not block any ventilation openings on the device. These help to keep the device cool during operation.
Blocking the ventilation openings may cause damage to the device and cause an increased risk of shortcircuiting or fire.
Safety Precautions
--Read this user guide carefully and follow the recommended steps for assembly.
--Use proper anti-static precautions while installing your PCIe card into this enclosure. Failure to do so can
cause damage to your PCIe card and/or the enclosure.
--Do not attempt to disassemble or modify the device. To avoid any risk of electrical shock, fire, short-circuiting
or dangerous emissions, never insert any metallic object into the device. If it appears to be malfunctioning,
please contact technical support.
--Never expose your device to rain, or use it near water or in damp or wet conditions. Never place objects
containing liquids on the drive, as they may spill into its openings. Doing so increases the risk of electrical
shock, short-circuiting, fire or personal injury.
OWC Mercury Helios 3S
2
Introduction
1.4 Front View
1. Power LED — emits a solid blue light when the
Mercury Helios 3S is powered on.
1
1.5 Rear View
1. Security slot – connect a security tether here.
2. 12V DC Power – connect the 6-pin power cable here.
3. DisplayPort – connect a DisplayPort display here
(supports up to DisplayPort 1.4 )
4. Thunderbolt 3 ports (2) – connect the Thunderbolt
3 host and any additional Thunderbolt 3 devices
here. The 85W port is recommended for the host
connection when using laptops.
1
2
3
4
1.6 Usage Notes
--The Mercury Helios 3S uses a PCIe 3.0 x4 interface. PCIe cards that require a minimum of 8 or more PCIe
lanes are not supported.
--The Mercury Helios 3S can deliver up to 85W of power for host charging when the host is connect to the
85W port.
--For configurations where the PCIe card requires more than 25W of power, and the host computer and/or
a connected Thunderbolt device require Power Delivery, make sure the computer is connected to its own
power adapter instead of drawing power from the Mercury Helios 3S.
OWC Mercury Helios 3S
3
Introduction
DEVICE SETUP
2.1 Assembly
Please follow the steps below to install a PCIe card in the Mercury Helios 3S.
The Mercury Helios 3S and your PCIe card are static-sensitive devices. They are susceptible to invisible
damage if not protected during installation. For proper grounding, we recommend using a grounding strap.
Work in a clean, static-free area, and avoid wearing clothing that retains static charges. Please visit this URL for
more information: www.owcdigital.com/anti-static
1. Loosen the thumbscrews on the rear panel
until they spin freely. These are captive
screws; they cannot be removed.
2. Set the Mercury Helios 3S on its side, then
grip the front grill and pull the inner-chassis
so that it slides out of the outer-enclosure.
3. Set the inner chassis on a working surface,
with the rear ports oriented to the left, as
shown.
OWC Mercury Helios 3S
4
Device Setup
4. Remove the circled thumb-screw; this will be
used to secure the PCIe card’s bracket to the
inner chassis. If you are using a double-width
card, please remove the additional thumb-screw
and bracket cover as well.
5. Install the PCIe card. Line up the connector
on the card with the PCIe slot (highlighted in
red), and make sure that the edge of the metal
bracket on the PCIe card lines up with the slot in
the bottom of the Mercury Helios 3S. The card
shown is an example of a single-width, halflength, full-height card. Your card’s dimensions
and appearance may differ.
6. Once the PCIe card is fully seated, the PCIe
bracket will sit flush with the opening on the
back of the inner-chassis. Take the screw you
removed in Step 4 and secure the PCIe card
bracket to the Mercury Helios 3S.
OWC Mercury Helios 3S
5
Device Setup
7. Slide the inner-chassis back into the outerenclosure as shown above.
8. When the inner-chassis is fully seated into the
outer-enclosure, tighten the thumbscrews on
the rear panel. Press each screw in toward
the enclosure, then twist clockwise while still
applying pressure. Keep twisting until you feel
increased resistance.
This completes the assembly process.
OWC Mercury Helios 3S
6
Device Setup
SUPPORT RESOURCES
3.1 Troubleshooting
Many problems can be traced back to an improperly seated PCIe card or card compatibility issues (such as
those which are not supported by the operating systems required by the Mercury Helios 3S, or cards which
have drivers that are not Thunderbolt-aware).
First disconnect the power and any connected data or display cables, then open the Mercury Helios 3S and
check the seating of the PCIe card. Make sure it sits flush in the PCIe slot. If the card is seated properly, the issue
may be related to the Thunderbolt 3 cable. Try using the Mercury Helios 3S with a different Thunderbolt 3 cable.
If you’re still having trouble, please contact technical support.
3.2 Contacting Technical Support
Phone: M–F, 8am–5pm Central Time
1.866.692.7100 (N. America) | +1.815.338.4751 (Int’l)
Chat: M–F, 8am–8pm Central Time
www.owcdigital.com/support
Email: Answered within 48 hours
www.owcdigital.com/support
OWC Mercury Helios 3S
7
Support Resources
Changes:
The material in this document is for information purposes only and subject to change without notice. While
reasonable efforts have been made in the preparation of this document to assure its accuracy, OWC, its parent,
partners, affiliates, officers, employees, and agents assume no liability resulting from errors or omissions in this
document, or from the use of the information contained herein. OWC reserves the right to make changes or
revisions in the product design or the product manual without reservation and without obligation to notify any
person of such revisions and changes.
FCC Statement:
Warning! Modifications not authorized by the manufacturer may void the user’s authority to operate this device.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference with radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected.
Warranty:
The OWC Mercury Helios 3S is covered by a 3 Year OWC Limited Warranty. For up-to-date product and
warranty information, please visit the product web page.
Copyright and Trademarks:
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of OWC.
© 2019 Other World Computing, Inc. All rights reserved. Mercury Helios, OWC, and the OWC logo are trademarks of New Concepts Development
Corporation, registered in the U.S. and/or other countries. Mac, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other
countries. Other marks may be the trademark or registered trademark property of their owners.
OWCMANHELIOS3S – 08/19
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