Fujitsu fi-800R scanner Operator's Guide

Fujitsu fi-800R scanner Operator's Guide
P3PC-6672-01ENZ2
FUJITSU Image Scanner
fi-800R
Operator's Guide
Contents
Introduction
7
Manuals .............................................................................................................................................................. 7
Trademarks ......................................................................................................................................................... 8
Manufacturer...................................................................................................................................................... 8
Safety Information ............................................................................................................................................. 8
Symbols Used in This Manual............................................................................................................................. 9
Abbreviations Used in This Manual ................................................................................................................. 10
Arrow Symbols in This Manual ......................................................................................................................... 11
Screen Examples in This Manual...................................................................................................................... 11
Notice................................................................................................................................................................ 11
Scanner Overview
12
Main Features................................................................................................................................................... 12
Parts and Functions.......................................................................................................................................... 17
About the LED Indicator ................................................................................................................................... 23
Installing the Software .................................................................................................................................... 24
Overview of the Bundled Software ................................................................................................................................ 24
System Requirements.................................................................................................................................................... 26
Installation (Recommended) ........................................................................................................................................ 27
Installation (Custom) .................................................................................................................................................... 28
Basic Operations
29
Turning the Power ON/OFF............................................................................................................................... 29
How to Turn the Power ON ............................................................................................................................................ 29
How to Turn the Power OFF ........................................................................................................................................... 29
Entering and Resuming from Power Saving Mode.......................................................................................... 30
Setting Up the ADF Paper Chute (Feeder)....................................................................................................... 31
Opening/Closing the ADF ................................................................................................................................. 32
How to Open the ADF .................................................................................................................................................... 32
How to Close the ADF .................................................................................................................................................... 33
How to Perform a Basic Scan
34
Performing a Scan with an Image Scanning Application................................................................................ 34
Using a Button on the Scanner to Start Scanning........................................................................................... 37
2
Contents
Button Settings ............................................................................................................................................................. 38
Operations on the Scanner ............................................................................................................................................ 40
How to Load Documents
42
Loading Documents.......................................................................................................................................... 42
Preparation (When Loading Multiple Documents) ........................................................................................................ 42
How to Load Documents ............................................................................................................................................... 44
Documents for Scanning .................................................................................................................................. 48
Paper Size ..................................................................................................................................................................... 48
Document Type ............................................................................................................................................................. 48
Document Thickness (Paper Weight) ............................................................................................................................ 48
Documents That May Not Be Scanned Successfully ....................................................................................................... 49
Documents That Must Not Be Scanned.......................................................................................................................... 49
Precautions ................................................................................................................................................................... 50
Loading Capacity........................................................................................................................................................... 52
Area Not to Be Perforated ............................................................................................................................................. 53
Conditions Required to Accurately Detect Overlapped Documents (Multifeed) ............................................................. 54
Conditions for Mixed Batch Scanning ............................................................................................................................ 56
Conditions for Automatic Page Size Detection............................................................................................................... 59
Conditions for Using the Carrier Sheet ........................................................................................................................... 60
Conditions for Using the Photo Carrier Sheet................................................................................................................. 62
Conditions for Using the Booklet Carrier Sheet .............................................................................................................. 64
Various Ways to Scan
66
Scanning Documents with Different Widths ................................................................................................... 66
Scanning Documents Folded in Half ................................................................................................................ 69
Scanning Documents such as Envelopes or Multi-Layered Transfer Paper .................................................... 71
Scanning Documents Larger than A4/Letter Size ............................................................................................ 72
Scanning Photographs and Clippings without Damaging Them .................................................................... 75
Scanning Booklets such as Passports without Damaging Them..................................................................... 77
Scanning Long Page Documents...................................................................................................................... 79
Configuring Not to Detect Certain Overlap Patterns....................................................................................... 80
Operational Procedure .................................................................................................................................................. 81
Daily Care
83
Cleaning Materials ........................................................................................................................................... 83
Location and Frequency ................................................................................................................................... 85
3
Contents
Cleaning the Outside of the Scanner ............................................................................................................... 86
Cleaning the Inside of the Scanner (ADF) with Cleaning Paper ..................................................................... 87
Cleaning the Inside of the Scanner (ADF) with a Cloth .................................................................................. 89
Cleaning the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet.......................................................... 93
Replacing the Consumables
94
Consumables and Replacement Cycles ............................................................................................................ 94
Replacing the Pad Unit..................................................................................................................................... 96
Replacing the Pick Roller ................................................................................................................................. 99
Troubleshooting
103
When a Paper Jam Occurs .............................................................................................................................. 103
Errors............................................................................................................................................................... 105
Paper Jam.................................................................................................................................................................... 106
Document loading error .............................................................................................................................................. 107
Multifeed..................................................................................................................................................................... 107
Sensor(s) dirty............................................................................................................................................................. 107
Cover Open.................................................................................................................................................................. 108
Optical Error ................................................................................................................................................................ 108
EEPROM Error .............................................................................................................................................................. 108
Sensor Error................................................................................................................................................................. 108
Image Memory Read-Write Error ................................................................................................................................. 109
Memory Error .............................................................................................................................................................. 109
LSI Error....................................................................................................................................................................... 110
RAM Error .................................................................................................................................................................... 110
Operator Panel Error.................................................................................................................................................... 110
Scanner Internal Error ................................................................................................................................................. 110
Being Used by Others .................................................................................................................................................. 111
Scanning Has Been Paused by the User ...................................................................................................................... 111
Outside designated scan area error............................................................................................................................. 111
Invalid Command ........................................................................................................................................................ 112
Troubleshooting ............................................................................................................................................. 113
The Scanner Cannot Be Powered ON ........................................................................................................................... 115
Cannot Connect the Scanner and a Computer via a USB Cable .................................................................................... 116
The Stacker is Not Closed Automatically ...................................................................................................................... 117
Scanning Does Not Start.............................................................................................................................................. 119
Scanning Takes a Long Time ....................................................................................................................................... 120
The Quality of a Scanned Image of a Picture or Photo Is Poor...................................................................................... 121
4
Contents
Quality of Scanned Text or Lines Is Unsatisfactory ....................................................................................................... 122
Images Are Distorted or Not Clear ............................................................................................................................... 123
Vertical Streaks Appear on the Images ........................................................................................................................ 125
Overlapped Documents Are Frequently Fed into the Scanner...................................................................................... 126
Situation in Which the Document Is not Fed into the ADF Occurs Frequently .............................................................. 128
Paper Jams/Pick Errors Occur Frequently...................................................................................................................... 130
Images Turn Out Elongated......................................................................................................................................... 132
A Shadow Appears at the Top or the Bottom of the Image .......................................................................................... 134
There Are Black Traces on the Document..................................................................................................................... 135
The Upper Part of the Scanned Image Appears Missing............................................................................................... 136
The Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet Is Not Fed Smoothly or a Jam Occurs .............................. 137
Part of the Image Appears Missing in the Case Where the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet
Is Used ........................................................................................................................................................................ 139
The First Measures to Take When You Encounter any Errors or Troubles..................................................... 140
Before You Contact the Scanner Service Provider ......................................................................................... 141
General ....................................................................................................................................................................... 141
Error Status ................................................................................................................................................................. 141
Checking the Product Label ........................................................................................................................... 143
Scanner Settings (Software Operation Panel)
144
Starting Up the Software Operation Panel.................................................................................................... 144
Setting the Software Operation Panel to [View Only mode] ....................................................................... 146
Setting [View Only mode] ........................................................................................................................................... 147
Exiting [View Only mode] ........................................................................................................................................... 149
Setting a Password ...................................................................................................................................................... 151
Changing the Password............................................................................................................................................... 152
Clearing the Password ................................................................................................................................................. 154
Resetting the Password ............................................................................................................................................... 156
Setting Items .................................................................................................................................................. 158
Device Setting ............................................................................................................................................................. 158
Device Setting 2 .......................................................................................................................................................... 160
Settings Related to Sheet Counters............................................................................................................... 162
Checking the Sheet Counters....................................................................................................................................... 162
Clearing the Sheet Counters ........................................................................................................................................ 164
Messages for Cleaning or Replacing Consumables ...................................................................................................... 165
Scanner Cleaning Cycle [Cleaning Cycle] ..................................................................................................................... 166
Specifying the Cycle to Replace Consumables [Life Counter Alarm Setting]................................................................. 167
Settings Related to Scanning......................................................................................................................... 168
Adjusting the Position to Start the Scan [Offset Setting/Vertical magnification Adjustment] ...................................... 168
5
Contents
Removing Shadows/Streaks that Appear around Edges of Images [Page Edge Filler (U-turn)] ................................... 171
Removing Shadows/Streaks that Appear around Edges of Images [Page Edge Filler (Return)] ................................... 173
Configuring the Scan Setting to Drop Out Specified Colors When Scanning [Dropout color] ........................................ 175
Specifying the Number of Feeding Retries [Number of paper feeding retries] ............................................................ 177
Cropping the Image Boundary [AutoCrop Boundary] .................................................................................................. 178
Scanning at High Altitude [High Altitude Mode]......................................................................................................... 180
Specifying the USB Operation [USB]............................................................................................................................ 181
Settings Related to the Detection for Overlapped Documents (Multifeed) ................................................ 182
Specifying a Method to Detect Overlapped Documents [Multifeed] ............................................................................ 182
Specifying the Area to Detect Overlapped Documents [Document check area specification for Multifeed
Detection] ................................................................................................................................................................... 185
Setting to Ignore Certain Overlap Patterns [Intelligent Multifeed Function] ............................................................... 191
Settings Related to Waiting Time.................................................................................................................. 193
Waiting Time for the Scanner to Enter Power Saving Mode [Power saving] ................................................................ 193
Settings Related to Power On/Off and Start up of the Scanner .................................................................... 194
Method of Turning the Scanner ON/OFF [Power SW Control] ....................................................................................... 194
Settings Related to Scanner Maintenance .................................................................................................... 196
Detecting Vertical Streaks [Vertical Streak Detection] ................................................................................................. 196
Specifying the Sensitivity Level for Vertical Streak Detection [Vertical Streak Sensitivity] ........................................... 197
Appendix
198
Basic Specification.......................................................................................................................................... 198
Installation Specification............................................................................................................................... 200
Outer Dimensions ........................................................................................................................................... 201
Scanner Options ............................................................................................................................................. 202
Uninstalling the Software .............................................................................................................................. 203
Contact for Inquiries
205
6
Introduction
Thank you for purchasing this product.
Manuals
The following manuals are included for this product.
Read them as needed.
Manual
Description
Safety Precautions (paper, PDF)
Contains important information about the safe use of this
product.
Make sure to read this manual before using the scanner.
The PDF version is included in the Setup DVD-ROM.
Getting Started (paper)
Explains how to install the scanner, and how to configure the
scanner settings.
Operator's Guide (this manual) (HTML)
Provides detailed information on how to operate and maintain
the scanner daily, how to replace the consumables, and how to
troubleshoot problems.
Included in the Setup DVD-ROM.
PaperStream Capture User's Guide (PDF)
Provides an overview of PaperStream Capture, and detailed
information on installation, how to scan documents, activation,
and multistation operation.
Included in the Setup DVD-ROM.
Scanner Central Admin User's Guide (PDF)
Explains about the overview, installation, operation and
maintenance of Scanner Central Admin.
Included in the Setup DVD-ROM.
Help (scanner driver)
Explains how to use and configure the settings for the scanner
drivers.
Can be referenced from each scanner driver.
Help (application)
Explains how to use and configure the settings for the
application software.
Read them as needed.
Can be referenced from each application.
7
Introduction
Trademarks
ISIS is a trademark of Open Text.
Intel, Pentium, and Intel Core are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other
countries.
ABBYY™ FineReader™ Engine © ABBYY. OCR by ABBYY
ABBYY and FineReader are trademarks of ABBYY Software, Ltd. which may be registered in some jurisdictions.
ScanSnap and PaperStream are registered trademarks or trademarks of PFU Limited in Japan.
Other company names and product names are the registered trademarks or trademarks of the respective
companies.
Manufacturer
PFU Limited
YOKOHAMA i-MARK PLACE, 4-4-5 Minatomirai, Nishi-ku, Yokohama, Kanagawa, 220-8567, Japan
© PFU Limited 2019
Safety Information
The attached "Safety Precautions" manual contains important information about the safe and correct use of this
product.
Make sure that you read and understand it before using the scanner.
8
Introduction
Symbols Used in This Manual
The following indications are used in this manual to obviate any chance of accident or damage to you, people
near you, and your property.
Warning labels consist of a symbol indicating the severity and a warning statement.
The symbols and their meanings are as follows.
WARNING
This indication alerts operators of an operation that, if not strictly observed, may result
in severe injury or death.
CAUTION
This indication alerts operators of an operation that, if not strictly observed, may result
in safety hazards to personnel or damage to the product.
For notational convention, the following symbols are used in this manual:
ATTENTION
This symbol alerts operators to particularly important information. Be sure to read this information.
HINT
This symbol alerts operators to helpful advice regarding operations.
9
Introduction
Abbreviations Used in This Manual
The following abbreviations are used in this manual.
Name
Indication
Windows Server® 2008 Standard (32-bit/64-bit)
Windows Server 2008 (*1)
Windows Server® 2008 R2 Standard (64-bit)
Windows 7 (*1)
Windows® 7 Home Premium (32-bit/64-bit)
Windows® 7 Professional (32-bit/64-bit)
Windows® 7 Enterprise (32-bit/64-bit)
Windows® 7 Ultimate (32-bit/64-bit)
Windows Server® 2012 Standard (64-bit)
Windows Server 2012 (*1)
Windows Server® 2012 R2 Standard (64-bit)
Windows Server 2012 R2 (*1)
Windows® 8.1 (32-bit/64-bit)
Windows 8.1 (*1)
Windows® 8.1 Pro (32-bit/64-bit)
Windows® 8.1 Enterprise (32-bit/64-bit)
Windows 10 (*1)
Windows® 10 Home (32-bit/64-bit)
Windows® 10 Pro (32-bit/64-bit)
Windows® 10 Enterprise (32-bit/64-bit)
Windows® 10 Education (32-bit/64-bit)
Windows Server® 2016 Standard (64-bit)
Windows Server 2016 (*1)
Windows Server® 2019 Standard (64-bit)
Windows Server 2019 (*1)
Windows® Internet Explorer®
Internet Explorer
Internet Explorer®
Word
Microsoft® Word
Microsoft® Office Word
Excel
Microsoft® Excel®
Microsoft® Office Excel®
PaperStream IP (TWAIN)
PaperStream IP (TWAIN x64)
PaperStream IP (ISIS) Bundle
PaperStream IP driver
*1:Where there is no distinction between the different versions of the above operating system, the general
term "Windows" is used.
10
Introduction
Arrow Symbols in This Manual
Right-arrow symbols (→) are used to separate icons or menu options which should be selected in succession.
Example:Click [Start] menu → [Control Panel].
Screen Examples in This Manual
Microsoft product screenshots are reprinted with permission from Microsoft Corporation.
The screen examples in this manual are subject to change without notice in the interest of product
development.
If the actual displayed screen differs from the screen examples in this manual, operate by following the actual
displayed screen while referring to the user's manual of the scanner application that you are using.
The screenshots used in this manual are of Windows 10. The actual windows and operations may differ
depending on the operating system. Also note that the screens and operations may differ from this manual
after the scanner application software is updated. In that case, refer to the manual provided upon updating the
software.
Notice
● The contents of this manual are subject to change without notice.
● PFU Limited assumes no liability for incidental or consequential damages arising from the use of this
product, and any claims by a third party.
● Copying of the contents of this manual, in whole or in part, as well as the scanner applications is prohibited
under the copyright law.
Issue date: August 2019
Issued by: PFU Limited
11
Scanner Overview
This section explains the main features of this product, the names of parts and their functions.
Main Features
The scanner is equipped with the following features:
●
Compact size
This scanner can fit into spaces that are equal to half the size of an A4 document. Therefore, this scanner is
suitable for restricted spaces such as spaces found at receptions or counter areas.
●
Versatile scanning made capable with two types of openings
This scanner has two types of openings for different purposes, comes with versatile scanning operations such as
Return Scan, which allows you to scan passports and booklets as they are, and U-turn Scan, which is suitable for
scanning documents continuously.
Also, this scanner automatically detects which opening a document is loaded in so that you can start a scan
without the need to specify the opening.
● Return Scan
Insert a document into the return path opening on the front side of the scanner to scan a document. The
document that is fed into the return path opening is ejected towards you from the same opening.
12
Scanner Overview
You can scan a booklet such as a passport as it is. The optional Carrier Sheet/Photo Carrier Sheet/Booklet
Carrier Sheet is useful for protecting documents.
● U-turn Scan
13
Scanner Overview
Load documents in the ADF paper chute (feeder) and perform a scan. The scanned documents are ejected
onto the stacker. The stacker opens and closes automatically.
14
Scanner Overview
●
Automatically correcting the skew of a document that is loaded in the scanner.
This scanner is equipped with a function that automatically corrects the loaded documents that are tilted in the
ADF paper chute (feeder) one by one, which enables the documents to be fed properly.
15
Scanner Overview
●
Realizes a scanning speed of 40 ppm/80 ipm (*1)
Up to 20 sheets of documents (*2) can be loaded and scanned continuously in the ADF paper chute (feeder).
●
Improved efficiency for pre-scan work
The scanner can perform "mixed batch scanning" which allows you to scan documents with different paper
weights and sizes at once.
This simplifies the process of sorting the documents before scanning.
●
Reduced work loss caused by multifeeds
The scanner has ultrasonic multifeed sensors that accurately detect "multifeed" errors where two or more sheets
are fed through the scanner at once.
This detection for overlapped documents is reliable even when scanning a mixed batch of documents with
different paper weights and sizes, avoiding potential work loss.
●
Intelligent multifeed detection function
When there is paper of the same size attached to a designated location on the page, the intelligent multifeed
detection function enables the scanner to recognize the location of the attachment.
The scanner does not detect the recognized area where the attachment is on as overlapping of documents so
that scanning can continue.
●
Centralized management of multiple scanners
With Scanner Central Admin Server, multiple scanners can be managed together.
For example, the application can be used to update the setting information and the firmware update module
for all scanners at once, and check the operating status of each scanner.
For details, refer to the Scanner Central Admin User's Guide.
*1:When A4 size documents are scanned at 200/300 dpi using JPEG compression.
*2:When the paper weight is 80 g/m2 (20 lb).
16
Scanner Overview
Parts and Functions
This section shows the names of the scanner parts.
●
Front Side
No.
Name
Function
1
ADF (Automatic Document Feeder)
Pulls and feeds the documents one sheet at a time from
the return path opening or the ADF paper chute (feeder).
Open this to replace consumables or to clean the inside of
the scanner.
2
Chute extension
Pull out to adjust to the document length.
3
ADF paper chute (feeder)
Open the ADF paper chute (feeder) to load a document in
it.
There is an opening on the bottom of the ADF paper chute
(feeder).
4
Side guide
Positions the documents in place when the documents are
loaded in the ADF paper chute (feeder) as they are fed into
the scanner.
5
Stacker
Stacks up the ejected documents.
17
Scanner Overview
No.
Name
Function
This is automatically opened and closed when a scan is
performed.
●
6
ADF release tab
Pull this tab to open the ADF.
7
LED indicator
Indicates the status of the scanner.
For details, refer to About the LED Indicator (page 23).
8
[Power] button
Turns on or off the scanner.
9
[Scan/Stop] button
Launches the linked application software.
Clears the displayed error indication.
You can cancel a scan in the middle of a scan.
10
Operator panel
Consists of the [Power] button, the [Scan/Stop] button,
and an LED indicator.
It can be used to operate the scanner or check its status.
11
Return path opening
An opening for inserting a document to be scanned.
12
Document support tab
Supports the documents ejected onto the stacker.
No.
Name
Function
1
Security cable slot
Used to connect an anti-theft security cable (commercially
available).
Left Side
18
Scanner Overview
No.
Name
Function
2
Stopper for USB 3.X
Open this to connect a USB 3.0 cable. Insert a tool such as
a flat-blade screwdriver into the back of the stopper for
USB3.X from underneath, and pull it open.
3
USB connector
Used to connect a USB cable.
4
Power connector
Used to connect a power cable.
"Power cable" refers to the AC cable and AC adapter
connected together.
19
Scanner Overview
●
Removable Parts
No.
Name
Function
1
Pick roller
A roller which feeds documents loaded on the ADF paper
chute (feeder) into the ADF.
2
Pad unit
A part which separates overlapped documents before they
are fed into the ADF.
20
Scanner Overview
●
Inside (ADF)
21
Scanner Overview
No.
Name
Function
1
Pick roller (× 1)
A roller which feeds documents on the ADF paper chute
(feeder) into the ADF.
2
Ultrasonic sensor (× 2)
A sensor which detects overlapped documents by
ultrasonic soundwave.
It detects overlapped documents by monitoring the
difference in the amount of ultrasonic waves transmitted
through the documents.
3
Document sensor (× 4)
A sensor which detects whether there is a document.
4
Eject roller (× 8)
A roller which ejects documents from the ADF.
5
Feed roller (× 4)
A roller which feeds documents through the ADF.
6
Glass (× 2)
The surface which scans documents.
7
Document loading detector (× 1)
It detects whether a document is loaded or not in the ADF
paper chute (feeder).
8
Pad unit (× 1)
A part which separates overlapped documents before they
are fed into the ADF.
22
Scanner Overview
About the LED Indicator
Indication
Description
Green (lit)
Ready to start scanning.
Indicates that the initialization was successfully completed.
Green (flashing)
Indicates that the scanner enters power saving mode.
If the scanner is not operated for the length of time that is set for
the sleep interval, it enters power saving mode.
Orange (lit)
Indicates that a recoverable error occurred during scanning.
For details about errors, refer to Errors (page 105).
Orange (flashing)
Indicates that a device error occurred during initialization or
scanning.
For details about errors, refer to Errors (page 105).
When this error occurs, turn the power off then back on.
If the indication continues to appear after turning the power
back on, contact the distributor/dealer where you purchased this
product. Refer to the contact information in the Contact List if
supplied with this product, or refer to the contact information in
the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
23
Scanner Overview
Installing the Software
This section describes the software that is required for the computer you want to connect the scanner to, the
system requirements, and the installation method.
When using Scanner Central Admin, refer to the Scanner Central Admin User's Guide.
HINT
The software can be installed from the bundled Setup DVD-ROM or downloaded from the download site and
then installed.
Overview of the Bundled Software
This product is bundled with the following software.
● PaperStream IP driver
The PaperStream IP driver is a scanner driver that conforms to the TWAIN/ISIS standard.
There are three types of PaperStream IP drivers.
- PaperStream IP (TWAIN)
Conforms to the TWAIN standard. Used when you operate the scanner using TWAIN-compliant 32-bit
applications.
- PaperStream IP (TWAIN x64)
Conforms to the TWAIN standard. Used when you operate the scanner using TWAIN-compliant 64-bit
applications.
It can be installed on 64-bit operating systems.
- PaperStream IP (ISIS) Bundle
Conforms to the ISIS standard. Used when you operate the scanner using ISIS-compliant applications.
For details, refer to the PaperStream IP driver Help.
● 2D Barcode for PaperStream
This application recognizes two-dimensional codes.
It can be used with PaperStream IP (TWAIN) / PaperStream IP (ISIS) Bundle / PaperStream Capture.
It is available as an option (sold separately).
● Software Operation Panel
You can configure settings that are related to scanning documents and managing consumable parts.
It is installed together with the PaperStream IP driver.
For details, refer to Scanner Settings (Software Operation Panel) (page 144).
● Error Recovery Guide
Displays the status of the scanner and a solution for a problem if an error occurs in the scanner.
It is installed together with the PaperStream IP driver.
Solutions for problems can also be checked in Troubleshooting (page 103).
● PaperStream Capture
An image scanning application which supports PaperStream IP (TWAIN)/PaperStream IP (ISIS) Bundle.
By defining scan settings as document profiles, you can customize the settings according to your preference.
For details, refer to the PaperStream Capture User's Guide.
24
Scanner Overview
● PaperStream Capture Pro (Trial)
An image scanning application which supports PaperStream IP (TWAIN).
It is the trial version of PaperStream Capture Pro.
To use the full version, purchase and activate a license.
In addition to the functions in PaperStream Capture, PaperStream Capture Pro also allows you to perform
multistation operations and advanced meta data settings.
For details, refer to the PaperStream Capture User's Guide.
● ABBYY FineReader for ScanSnap™
This application converts images into files for applications such as Word or Excel (*1).
It can be used when you scan documents with PaperStream Capture/PaperStream Capture Pro.
Download it from the download site and install it.
● Manuals
Safety Precautions and the Operator's Guide are installed.
● Scanner Central Admin Agent
Use this application to update the firmware for multiple scanners with a single operation, and to manage
and monitor multiple scanners. You can monitor scanner operations status and check scanner information.
The applications that are required will differ with each operation mode.
For details, refer to the Scanner Central Admin User's Guide.
● fi Series Online Update
This application checks for the latest software and firmware updates for fi Series and applies them.
For details, refer to the fi Series Online Update Help.
*1:Microsoft® Office products need to be installed.
25
Scanner Overview
System Requirements
The system requirements for the computer on which software is to be installed are as follows.
Operating system
● Windows Server® 2008 Standard (32-bit/64-bit) (Service Pack 2)
● Windows Server® 2008 R2 Standard (64-bit) (Service Pack 1)
● Windows® 7 Home Premium (32-bit/64-bit) (Service Pack 1)
● Windows® 7 Professional (32-bit/64-bit) (Service Pack 1)
● Windows® 7 Enterprise (32-bit/64-bit) (Service Pack 1)
● Windows® 7 Ultimate (32-bit/64-bit) (Service Pack 1)
● Windows Server® 2012 Standard (64-bit) (*1)
● Windows Server® 2012 R2 Standard (64-bit) (*1)
● Windows® 8.1 (32-bit/64-bit) (including updates) (*1)
● Windows® 8.1 Pro (32-bit/64-bit) (including updates) (*1)
● Windows® 8.1 Enterprise (32-bit/64-bit) (including updates) (*1)
● Windows® 10 Home (32-bit/64-bit) (*1)
● Windows® 10 Pro (32-bit/64-bit) (*1)
● Windows® 10 Enterprise (32-bit/64-bit) (*1)
● Windows® 10 Education (32-bit/64-bit) (*1)
● Windows Server® 2016 Standard (64-bit) (*1)
● Windows Server® 2019 Standard (64-bit) (*1)
CPU
Intel® Pentium® 4 1.8 GHz or higher
(Recommended: Intel® Core™ i5 2.5 GHz or higher, excluding those for
mobile devices)
Memory
1 GB or more (Recommended: 4 GB or more)
Hard disk drive
5,400 rpm or more (Recommended: 7,200 rpm or more)
Display resolution
1024 × 768 pixels or more, 65,536 colors or more
Hard disk space
11 GB or more of free hard disk space (*2)
DVD drive
Required for installing software
Interface
USB 3.2 Gen1x1/USB 3.0/USB 2.0/USB 1.1
*1:The bundled software operates as a desktop application.
*2:Required disk space for scanning documents varies according to the file size of the scanned images.
26
Scanner Overview
Installation (Recommended)
When [Installation (Recommended)] is selected, the following software is installed:
Necessary software to use the scanner is installed all at once.
● PaperStream IP (TWAIN)
● PaperStream IP (TWAIN x64)
● Software Operation Panel
● Error Recovery Guide
● PaperStream Capture
● Manuals
● Scanner Central Admin Agent
● fi Series Online Update
1 Turn on the computer and log onto Windows as a user with administrator privileges.
2 Insert the Setup DVD-ROM into the DVD drive.
The [fi Series Setup] window appears.
HINT
If the [fi Series Setup] window does not appear, double-click "Setup.exe" in the Setup DVD-ROM via
[Explorer] or [Computer].
3 Click the [Installation (Recommended)] button.
4 Install the software by following the instructions displayed in the window.
27
Scanner Overview
Installation (Custom)
With [Installation (Custom)], select and install necessary software.
1 In the same way as in Installation (Recommended) (page 27), perform steps 1 through 2.
2 Click the [Installation (Custom)] button.
3 Check the displayed contents and click the [Next] button.
4 Select the check boxes for the software to be installed and click the [Next] button.
5 Install the software by following the instructions displayed in the window.
28
Basic Operations
This section explains how to operate the scanner.
Turning the Power ON/OFF
This section explains how to power on/off the scanner.
HINT
The method by which the scanner is powered on/off can be specified from one of the following:
● Pressing the [Power] button on the scanner.
● Using an AC power strip to control power supply for peripherals such as a scanner in accordance with the
computer's power.
● Turning on/off the scanner in accordance with the computer's power.
For details, refer to Method of Turning the Scanner ON/OFF [Power SW Control] (page 194).
How to Turn the Power ON
1 Press the [Power] button on the scanner.
The scanner is turned on and the LED indicator lights up in green.
How to Turn the Power OFF
1 Press the [Power] button on the scanner for 2 seconds or more.
The scanner is turned off and the LED indicator switches off.
29
Basic Operations
Entering and Resuming from Power Saving Mode
The scanner enters power saving mode when it is left on without being used for a certain period of time.
Power saving mode keeps the power consumption low when the scanner has not been used for a certain period
of time.
Power saving mode has two types of settings.
● Power Save
If the scanner is left powered on for 15 minutes (factory default setting) or longer without being used, it
automatically enters power saving mode.
When the scanner enters power saving mode, the LED indicator flashes in green.
To resume from power saving mode, perform one of the following:
- Insert a document into the return path opening or load a document in the ADF paper chute (feeder).
- Press the [Scan/Stop] button.
- Scan a document with the image scanning application.
● Auto Shutdown
The scanner is turned off automatically if it is left on without being used for a certain period of time (4 hours
for the factory default setting).
To turn the power back on after the power is turned off automatically, press the [Power] button on the
scanner. For details, refer to How to Turn the Power ON (page 29).
ATTENTION
● If there is a document that remains on the paper path, the scanner may not enter power saving mode.
Remove the documents by referring to When a Paper Jam Occurs (page 103).
● For some image scanning applications, the scanner may not be turned off even if [Auto Shutdown hours]
is specified.
● If the scanner is automatically turned off while you are using the image scanning application, exit the
application, and then turn the scanner back on.
HINT
The waiting time for entering power saving mode can be changed in the Software Operation Panel.
For details, refer to Waiting Time for the Scanner to Enter Power Saving Mode [Power saving] (page 193).
30
Basic Operations
Setting Up the ADF Paper Chute (Feeder)
Documents loaded in the ADF paper chute (feeder) are fed into the ADF one by one when scanning starts.
Using the chute extension as described in the following procedure will feed documents smoothly.
1 Open the ADF paper chute (feeder).
2 Pull out the chute extension.
HINT
Make sure to hold the scanner while pulling out the chute extension.
31
Basic Operations
Opening/Closing the ADF
This section describes how to open and close the ADF.
How to Open the ADF
1 Remove any documents from the ADF paper chute (feeder).
2 Pull the ADF release tab towards you to open the ADF.
CAUTION
When the ADF is open, it might close accidentally. Be careful not to get your fingers
caught.
32
Basic Operations
How to Close the ADF
1 Close the ADF.
Push the center of the ADF until it locks in place.
CAUTION
Be careful not to get your fingers caught when closing the ADF.
ATTENTION
Make sure there is no foreign matter caught inside the ADF when closing the ADF.
33
How to Perform a Basic Scan
This section explains how to perform a basic scan.
Performing a Scan with an Image Scanning Application
This section explains about the basic flow of performing a scan using an image scanning application on the
computer.
In this case, a scanner driver and an image scanning application that supports the scanner driver must be installed
on the computer.
The following scanner driver and image scanning applications are bundled with the scanner:
● Scanner driver
- PaperStream IP driver
● Image scanning application
- PaperStream Capture
- PaperStream Capture Pro (Trial)
HINT
● For details about the scanner driver and image scanning applications, refer to Overview of the Bundled
Software (page 24).
● Scanning procedures, operations, and scan setting items slightly vary depending on the image scanning
application and the scanner driver.
For details, refer to the help for the image scanning application and the scanner driver.
1 Turn on the scanner.
For details, refer to How to Turn the Power ON (page 29).
2 Insert a document into the return path opening or load a document in the ADF paper chute (feeder).
For details, refer to How to Load Documents (page 44).
● For the return path opening
Face the front side (scanning side) of a document upwards and insert the top end of the document straight
into the middle of the return path opening.
34
How to Perform a Basic Scan
When scanning an open booklet such as a passport, insert the side which has less pages into the middle of
the return path opening.
● For the ADF paper chute (feeder)
Face the front side (scanning side) of a document upwards and load the top end of the document headfirst.
3 Start an image scanning application.
4 Select a scanner driver to be used for scanning.
For some image scanning applications, selection of a scanner driver may not be needed.
5 Select a scanner.
For some image scanning applications, selection of a scanner may not be needed.
35
How to Perform a Basic Scan
6 In the setup window for the scanner driver, configure the scan settings.
For some image scanning applications, the setup window for the scanner driver may not appear.
7 Scan documents with the image scanning application.
ATTENTION
Do not perform an operation to disconnect the connection between the scanner and the computer such as the
following:
● Disconnecting the USB cable
● Logging off
HINT
● When the confirmation window for continuous scanning appears, perform either of the following operations:
- Insert a document or load documents and press the [Scan/Stop] button to continue scanning.
- Press the [Scan/Stop] button without any documents inserted or loaded in order to finish scanning.
● If the orientation of the scanned image of the open booklet is incorrect, change the rotation setting in the
scanner driver. For details, refer to the help for the scanner driver.
36
How to Perform a Basic Scan
Using a Button on the Scanner to Start Scanning
This section explains about the basic flow of performing a scan using an image scanning application on the
computer started by pressing the [Scan/Stop] button on the scanner.
In this case, there are necessary settings to be set in advance in order to perform a scan.
1 Button Settings (page 38)
Configure the settings on the computer for the [Scan/Stop] button on the scanner. Specify an image scanning
application for the button so that the application can be used to scan documents.
Display the [Devices and Printers] setting window for Windows, and set the button in [Scan properties] for
the scanner. For details, refer to Button Settings (page 38).
2 Settings on the Image Scanning Application
For some image scanning applications, settings on the image scanning application may be necessary.
For details, refer to the help for the image scanning application.
3 Operations on the Scanner (page 40)
Load documents in the scanner and press the [Scan/Stop] button.
Pressing the button starts the image scanning application and starts scanning.
37
How to Perform a Basic Scan
Button Settings
Specify an image scanning application to be launched when the [Scan/Stop] button is pressed.
1 Turn on the scanner and confirm that the scanner is connected to the computer.
For details about how to turn on the scanner, refer to How to Turn the Power ON (page 29).
2 Display the [Control Panel] window.
● Windows Server 2008/Windows 7
Click [Start] menu → [Control Panel].
● Windows Server 2012
Right-click the Start screen, and select [All apps] on the app bar → [Control Panel] under [Windows
System].
● Windows Server 2012 R2/Windows 8.1
Click [↓] on the lower left side of the Start screen → [Control Panel] under [Windows System].
To display [↓], move the mouse cursor.
● Windows 10/Windows Server 2016/Windows Server 2019
Click [Start] menu → [Windows System] → [Control Panel].
3 Click [View devices and printers].
The [Devices and Printers] window appears.
4 Right-click on the scanner icon, and select [Scan properties] from the displayed menu.
The properties window of the scanner appears.
5 Click the [Events] tab and check that [Scan Button] is specified for [Select an event].
6 Select an image scanning application to be launched when the button is pressed.
38
How to Perform a Basic Scan
Click [Start this program] under [Actions], and select an image scanning application from the program list.
7 Click the [OK] button.
39
How to Perform a Basic Scan
Operations on the Scanner
1 Turn on the scanner.
For details, refer to How to Turn the Power ON (page 29).
2 Insert a document into the return path opening or load a document in the ADF paper chute (feeder).
For details, refer to How to Load Documents (page 44).
● For the return path opening
Face the front side (scanning side) of a document upwards and insert the top end of the document straight
into the middle of the return path opening.
When scanning an open booklet such as a passport, insert the side which has less pages into the middle of
the return path opening.
● For the ADF paper chute (feeder)
40
How to Perform a Basic Scan
Face the front side (scanning side) of a document upwards and load the top end of the document headfirst.
3 Press the [Scan/Stop] button.
The image scanning application specified in Button Settings (page 38) is started up and a scan is performed.
41
How to Load Documents
This section explains how to load documents on the scanner.
Loading Documents
This section describes what you should do before loading standard paper documents and describes how to load the
documents.
Preparation (When Loading Multiple Documents)
When you load multiple documents in the ADF paper chute (feeder), make the following preparations.
HINT
For details about the paper size and quality required for normal operations, refer to Documents for Scanning
(page 48).
1 Check the documents.
a Check whether the documents to be loaded are of the same width or not.
Ways to load documents differ depending on whether the documents are of the same width or not.
If the documents are of different width, refer to Conditions for Mixed Batch Scanning (page 56) or
Scanning Documents with Different Widths (page 66).
b Check the number of sheets.
Up to 20 sheets can be loaded (with paper weight of 80 g/m2 [20 lb] and thickness of the document
stack under 2 mm).
For details, refer to Loading Capacity (page 52).
2 Fan the documents.
a Grab a stack of documents, which should be 2 mm or less.
42
How to Load Documents
b Hold both ends of the documents and fan them a few times.
c Rotate the documents by 90 degrees and fan them in the same manner.
d Perform steps a to c for all documents.
e Align the top of the documents.
43
How to Load Documents
How to Load Documents
●
For the return path opening
Insert only one document at a time.
Face the front side (scanning side) of a document upwards and insert the top end of the document straight into
the middle of the return path opening.
When scanning an open booklet such as a passport, insert the side which has less pages into the middle of the
return path opening.
The document is pulled in and set inside the scanner when inserting the document into the return path
opening.
ATTENTION
● Remove all paper clips and staples.
● Open the ADF and make sure that there is no document or foreign matter inside the ADF before inserting a
document.
If there is, remove it. For details, refer to When a Paper Jam Occurs (page 103).
HINT
● A scan can be performed regardless of whether the ADF paper chute (feeder) is opened or closed.
● The following documents can be inserted:
- Booklet such as a passport
- Plastic card
- Document folded in half
- Document such as an envelope or multi-layered transfer paper
- Photograph (*1)
- Non-standard size document such as a clipping
44
How to Load Documents
- Office paper
- Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet (optional)
*1: When you insert a photograph as it is and perform a scan, it may be damaged or it may not be
scanned successfully.
● Avoid placing the scanner near walls or objects since a document is output from the back side of the
scanner.
Allow enough space about half the size of the document to be scanned as a guideline.
●
For the ADF paper chute (feeder)
Multiple documents can be loaded.
1 Pull out the chute extension according to the length of the documents.
For details, refer to Setting Up the ADF Paper Chute (Feeder) (page 31).
2 Load documents in the ADF paper chute (feeder).
Face the front side (scanning side) of a document upwards and load the top end of the document head-first.
ATTENTION
● Remove all paper clips and staples.
● Reduce the number of documents when documents are not fed into the scanner or overlapped
documents are fed.
3 Adjust the side guides to the width of the documents.
Move the side guides so that there is no space between the side guides and the documents.
45
How to Load Documents
When there is a space between the side guides and the documents, the documents may be fed skewed.
ATTENTION
When you scan long page documents or thin paper documents, be sure to do the following:
● Support the loaded document with your hand so it does not fall out of the ADF paper chute (feeder).
● Support the ejected document with your hand so that it does not fall off the stacker or is not fed again.
Be careful not to cut your finger on the edge of the document.
46
How to Load Documents
HINT
The following documents can be loaded:
● Office paper
● Long page document
47
How to Load Documents
Documents for Scanning
Paper Size
The following paper sizes can be scanned:
Maximum size (width × length) (*1)
● A4 (portrait) (210 × 297 mm)
● Legal (portrait) (8.5 × 14 in.)
● Long page document (*2) (*3) (215.9 × 863 mm/8.5 × 34 in.,
215.9 × 5,588 mm/8.5 × 220 in.)
Minimum size (width × length)
50.8 × 50.8 mm
*1:With the return path opening, you can scan documents with a length of up to 355.6 mm (14 in.).
*2:This can be scanned only when this is loaded in the ADF paper chute (feeder).
*3:Depending on the image scanning application or the scan setting of the scanner driver, the memory may be
insufficient to perform scanning.
Long page scanning supports documents with a length up to 5,588 mm (220 in.) when the resolution is set
to 200 dpi or lower.
Document Type
The following document types (paper types) are recommended:
● Wood-free paper
● Wood-containing paper
● PPC paper (recycled)
● Plastic cards (*1)
● Booklets such as passports (*1)
When scanning a document in a type other than the above, perform a test on the same type of document
(paper) first to check whether it can be scanned.
*1:This can be scanned only when this is inserted into the return path opening.
Document Thickness (Paper Weight)
Documents with the following thickness (paper weight) can be scanned:
● When loading a document in the ADF paper chute (feeder)
- 40 to 127 g/m2 (11 to 34 lb)
- For A6 size or smaller, 40 to 209 g/m2 (11 to 56 lb)
- For A8 size or smaller, 127 to 209 g/m2(34 to 56 lb)
● When inserting a document into the return path opening
48
How to Load Documents
- 20 to 413 g/m2 (5.4 to 110 lb)
- For plastic cards, 1.4 mm or less (embossed cards can be used)
- For booklets, 5 mm or less
Documents That May Not Be Scanned Successfully
The following types of documents may not be scanned successfully:
● Documents of non-uniform thickness (such as envelopes or documents with attachments)
● Wrinkled or curled documents
● Folded or torn documents
● Coated paper
● Carbon paper
● Photosensitive paper
● Perforated documents
● Documents that are not square or rectangular
● Very thin paper
● Very thick paper
● Photographs (photographic paper)
Documents That Must Not Be Scanned
The following types of documents must not be scanned:
● Paper-clipped or stapled documents
● Documents on which the ink is still wet
● Documents smaller than 50.8 × 50.8 mm (2 × 2 in.)
● Documents wider than 216 mm (8.5 in.)
● Documents other than paper/plastic card (such as fabric, metal foil and OHP film)
● Important documents such as certificates and cash vouchers which must not be damaged
49
How to Load Documents
Precautions
●
Notes on the documents to be scanned
Depending on the documents to be scanned, take note of the following.
● Since carbonless papers contain chemical substances which may harm the pad unit and rollers (e.g. pick
roller), be aware of the following risks:
- Cleaning
If paper jams occur frequently, clean the pad unit and pick roller.
For details, refer to Daily Care (page 83).
- Replacing the consumables
The life of the pad unit and pick roller may end sooner compared to scanning wood-free papers.
● When scanning wood containing papers, the life of the pad unit and pick roller may end sooner compared to
scanning wood-free papers.
● The pad unit or pick roller may be damaged when a photo/sticky note on the document comes into contact
with the pad unit or pick roller during scanning.
● The surface of the document may be damaged when glossy papers such as photos are scanned.
For documents that can be damaged quite easily, use the optional Carrier Sheet or Photo Carrier Sheet.
● The light of the LED may reflect brightly when glossy papers are scanned.
● When scanning semi-transparent documents, set [Brightness] higher in the scanner driver to avoid bleedthrough.
● When you scan documents written in lead pencil, make sure you clean the pad unit and rollers frequently.
For details about cleaning, refer to Daily Care (page 83).
● If documents are not fed, or documents are fed overlapped or jammed frequently, refer to Troubleshooting
(page 113).
● All documents must be flat on the leading edge.
Make sure that curls on the leading edge of the documents are kept within the following range.
●
Notes on plastic cards
When you scan plastic cards, take note of the following.
● Make sure you use a card that meets the following specifications, and check if the card can be fed before
scanning it.
- Type: Compliant with the ISO7810 ID-1 type
50
How to Load Documents
- Size: 85.6 × 53.98 mm
- Thickness: 1.4 mm or less
- Material: PVC (polyvinyl chloride) or PVCA (polyvinyl chloride acetate)
● Face the front side (scanning side) of a plastic card upwards and insert it into the return path opening. If you
scan multiple cards, insert them one at a time.
● Thick or rigid cards that are difficult to bend may be fed skewed.
● If there is dirt on the surface of the card, such as grease marks (fingerprints), perform scanning after wiping
the dirt off.
●
Notes on booklets
When you scan booklets, take note of the following.
● Make sure you use a booklet that meets the following specifications, and check if the booklet can be fed
before scanning it.
- Thickness: 5 mm or less
When you scan a passport, make sure that it also meets the following specifications.
- Type: Compliant with ICAO Doc 9303
- Size: 125 × 88 mm (when unopened)
● If pages are added or a VISA is attached to a passport, which results in the page thickness exceeding 5 mm, it
cannot be fed.
● When scanning a booklet that is opened, face the side to be scanned upwards and insert the side which has
less pages into the return path opening.
When scanning the identification page of a passport, insert the side which has the photograph into the
return path opening.
● If there is dirt on the front or back side of a booklet, such as grease marks (fingerprints), wipe the dirt off
then perform a scan.
● For booklets that can be damaged quite easily, use the optional Booklet Carrier Sheet.
51
How to Load Documents
Loading Capacity
The number of sheets that can be loaded in the ADF paper chute (feeder) is determined by the paper size and
paper weight.
See the graph below.
Unit
g/m2 lb kg
Conversion 40
11 34.5
52
14 45
64
17 55
75
20 65
80
21 69
104
28 90
127
34 110
157
42 135
209
56 180
52
How to Load Documents
Area Not to Be Perforated
An error may occur when there are punched holes in the area colored in light pink in the Figure 1.
Fig. 1
ATTENTION
The above condition applies when the document is set to the center of the pick roller width.
HINT
If there are any holes in the 35 mm-wide central column, you can move the document to the left or right to
avoid an error.
53
How to Load Documents
Conditions Required to Accurately Detect Overlapped Documents (Multifeed)
Multifeed is an error that occurs when two or more sheets are overlapped and fed at once.
Overlapped documents are detected with the ultrasonic sensor or according to the difference in length of the
documents.
You can load multiple documents in the ADF paper chute (feeder). For documents that are loaded, the
following conditions are required for overlapped documents to be detected accurately.
Detecting Overlapped Documents with the Ultrasonic Sensor
● Paper weight: 40 to 127 g/m2 (11 to 34 lb) (0.048 to 0.15 mm)
● Do not punch holes within 35 mm (1.38 in.) over the center of the document.
Refer to Fig. 1 in Area Not to Be Perforated (page 53).
● Do not attach other documents with glue or other adhesive within 35 mm (1.38 in.) over the center of
the document.
Refer to Fig. 1 in Area Not to Be Perforated (page 53).
Detecting Overlapped Documents according to the Difference in Length
● Load the documents of the same length in the ADF paper chute (feeder).
● Variation in document lengths: 1% or less
● Do not punch holes within 35 mm (1.38 in.) over the center of the document.
Refer to Fig. 1 in Area Not to Be Perforated (page 53).
Detecting Overlapped Documents with the Ultrasonic Sensor and According to the Difference in Length
● Load the documents of the same length in the ADF paper chute (feeder).
● Paper weight: 40 to 127 g/m2 (11 to 34 lb) (0.048 to 0.15 mm)
● Variation in document lengths: 1% or less
● Do not punch holes within 35 mm (1.38 in.) over the center of the document.
Refer to Fig. 1 in Area Not to Be Perforated (page 53).
● Do not attach other documents with glue or other adhesive within 35 mm (1.38 in.) over the center of
the document.
Refer to Fig. 1 in Area Not to Be Perforated (page 53).
ATTENTION
The above conditions apply when documents are loaded covering the pick roller and the document loading
detector.
HINT
● The accuracy of detection for overlapped documents may drop depending on the document type.
Overlapping cannot be detected for the top 30 mm (1.18 in.) of a document in the feeding direction.
● In the Software Operation Panel, you can specify an area not to detect overlapping of documents within
the area described in Fig. 1 in Area Not to Be Perforated (page 53).
54
How to Load Documents
For details, refer to Settings Related to the Detection for Overlapped Documents (Multifeed) (page 182).
55
How to Load Documents
Conditions for Mixed Batch Scanning
The following conditions apply when a mixed batch of documents with different paper weights/friction
coefficients/sizes is scanned using the ADF paper chute (feeder).
Make sure to test a few sheets first to check if the mixed batch of documents can be fed.
Paper Direction
Align the direction of the paper fiber with the feed direction.
Paper Weight (Thickness)
Documents with the following paper weights can be scanned when scanning a mixed batch of documents
with different paper weights:
40 to 127 g/m2 (11 to 34 lb)
Friction Coefficient
It is recommended that the same paper brand from the same manufacturer is used for documents.
When different paper manufacturers/brands are mixed in documents to be scanned, it affects the feeding
performance as the difference in friction coefficient increases.
The following friction coefficients are recommended:
0.35 to 0.60 (reference value for paper friction coefficient)
Document Position
Load all documents covering the pick roller and the document loading detector.
For a guideline for mixed batch scanning, refer to Combinations of Standard Paper Sizes in a Mixed Batch
(page 58) in Paper Size (page 57).
56
How to Load Documents
HINT
When the smallest document covers the pick roller and the document loading detector even when it is
loaded towards one side as shown in the image below, load all documents so that they are aligned on
the same side. So that it prevents documents from skewing when being fed.
Paper Size
When a mixed batch with different sizes is scanned, not feeding the documents straight may cause
troubles such as paper jams or part of the image to appear missing.
It is recommended that you check the scanned images if the documents were fed skewed.
ATTENTION
● When a mixed batch with different sizes is scanned, documents are more likely to skew because the
side guides do not contact every sheet.
● Do not specify the detection method by document length when scanning a mixed batch of documents
with different lengths and detecting overlapped documents.
57
How to Load Documents
Combinations of Standard Paper Sizes in a Mixed Batch
Refer to the table below for a guideline of the range available for mixed batch scanning.
LTR:Letter size
(P): Portrait
(L): Landscape
ATTENTION
A8 (portrait) documents cannot be mixed with other sizes in the same batch.
Documents That Cannot Be Scanned in a Mixed Batch
The following types of documents cannot be mixed in the same batch:
● Carbonless paper
● Bond paper
● Perforated documents
● Thermal paper
● Carbon-backed paper
● OHP film
58
How to Load Documents
Conditions for Automatic Page Size Detection
[Automatic Page Size Detection] does not work with the following type of documents:
● Non-rectangular documents
[Automatic Page Size Detection] may not work with the following types of documents:
● Thin paper (52 g/m2 [14 lb] or less)
● White documents with glossy edges
● Documents with darkish (gray) edges
59
How to Load Documents
Conditions for Using the Carrier Sheet
●
Paper Size
The following paper sizes can be scanned:
● Carrier Sheet (216 × 297 mm)
● A3 (297 × 420 mm) (*1)
● A4 (210 × 297 mm)
● A5 (148 × 210 mm)
● A6 (105 × 148 mm)
● B4 (257 × 364 mm) (*1)
● B5 (182 × 257 mm)
● B6 (128 × 182 mm)
● Business card (51 × 89 mm) (*2)
● Letter (8.5 × 11 in./216 × 279.4 mm)
● Double Letter (11 × 17 in./279.4 × 431.8 mm) (*1)
● Custom size
- Width
25.4 to 431.8 mm (1 to 17 in.) (*1)
- Length
25.4 to 297 mm (1 to 11.69 in.)
*1:For documents wider than 216 mm (8.5 in.), fold them in half to scan them.
*2:Available when scanning with PaperStream IP (ISIS) Bundle.
●
Paper Conditions
Paper Type
The following paper type is recommended:
● Standard office paper
● Documents larger than A4/Letter size
● Documents that can be damaged quite easily such as photographs
● Documents that might cause paper jams such as clippings
Paper Weight (Thickness)
Documents with the following paper weight can be scanned:
● Up to 209 g/m2 (56 lb)
Documents with the following paper weight can be scanned when folded in half:
● Up to 104 g/m2 (28 lb)
60
How to Load Documents
Precautions
Take note of the following:
● When using the Carrier Sheet
- Insert one Carrier Sheet into the return path opening at a time.
- Depending on the image scanning application, there may be insufficient memory to perform a
[Double-page spread] scan using the Carrier Sheet in high resolution.
In that case, specify a lower resolution and try scanning again.
- Do not write on, color, stain, or cut the end with a black and white pattern on the Carrier Sheet.
Otherwise, the Carrier Sheet may not be recognized correctly.
- Do not load the Carrier Sheet upside down.
Otherwise, a paper jam may occur and damage the Carrier Sheet and the document inside.
- Do not fold or pull the Carrier Sheet.
- Do not use a damaged Carrier Sheet.
Doing so may damage or cause the scanner to malfunction.
- Do not slide your finger on the edge of the Carrier Sheet.
Doing so may cut your finger.
- Paper jams may occur when several small documents (such as photos or postcards) are placed in the
Carrier Sheet for scanning.
It is recommended to place only one document at a time in the Carrier Sheet.
● When storing the Carrier Sheet
- Do not leave a document inside the Carrier Sheet for a long time.
Otherwise, the ink on the document may be transferred onto the Carrier Sheet.
- Do not leave the Carrier Sheet in high temperature places such as under direct sunlight or near a
heating apparatus for a long time.
Also, do not use the Carrier Sheet in such environments.
Otherwise, the Carrier Sheet may deform.
- To avoid deformation, keep the Carrier Sheet on a flat surface without any weight on it.
61
How to Load Documents
Conditions for Using the Photo Carrier Sheet
●
Paper Size
The following paper sizes can be scanned:
● Photo Carrier Sheet (178×127 mm)
● A6 (105 × 148 mm)
● Business card (51 × 89 mm) (*1)
● Custom size
- Width
25.4 to 178 mm (1 to 7 in.)
- Length
25.4 to 127 mm (1 to 5 in.)
*1:Available when scanning with PaperStream IP (ISIS) Bundle.
●
Paper Conditions
Paper Type
The following paper type is recommended:
● Documents that can be damaged quite easily such as photographs
● Documents that might cause paper jams such as clippings
Paper Weight (Thickness)
Documents with the following paper weight can be scanned:
● Up to 209 g/m2 (56 lb)
Precautions
Take note of the following:
● When using the Photo Carrier Sheet
- Insert one Photo Carrier Sheet into the return path opening at a time.
- Do not write on, color, stain, or cut the end with a black and white pattern on the Photo Carrier Sheet.
Otherwise, the Photo Carrier Sheet may not be recognized correctly.
- Do not load the Photo Carrier Sheet upside down.
Otherwise, a paper jam may occur and damage the Photo Carrier Sheet and the document inside.
- Do not fold or pull the Photo Carrier Sheet.
- Do not use a damaged Photo Carrier Sheet.
Doing so may damage or cause the scanner to malfunction.
- Do not slide your finger on the edge of the Photo Carrier Sheet.
Doing so may cut your finger.
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How to Load Documents
- Even if the setting for a double-page spread image is enabled in the scanner driver, only the front side
image is output.
● When storing the Photo Carrier Sheet
- Do not leave a document inside the Photo Carrier Sheet for a long time.
Otherwise, the ink on the document may be transferred onto the Photo Carrier Sheet.
- Do not leave the Photo Carrier Sheet in high temperature places such as under direct sunlight or near
a heating apparatus for a long time.
Also, do not use the Photo Carrier Sheet in such environments.
Otherwise, the Photo Carrier Sheet may deform.
- To avoid deformation, keep the Photo Carrier Sheet on a flat surface without any weight on it.
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How to Load Documents
Conditions for Using the Booklet Carrier Sheet
●
Paper Size
The following paper sizes can be scanned:
● Booklet Carrier Sheet (150 × 195 mm)
● Passport (88 × 125 mm)
● Passbook (87 × 140 mm)
● Custom size
- Width
25.4 to 150 mm (1 to 5.9 in.)
- Length
25.4 to 195 mm (1 to 7.67 in.)
●
Paper Conditions
Paper Type
The following paper type is recommended:
● Booklet
Paper weight (thickness)
Documents with the following paper weight can be scanned:
● 5 mm (0.2 in.) or less
Precautions
Take note of the following:
● When using the Booklet Carrier Sheet
- Insert one Booklet Carrier Sheet into the return path opening at a time.
- Do not write on, color, stain, or cut the end with a black and white pattern on the Booklet Carrier
Sheet.
Otherwise, the Booklet Carrier Sheet may not be recognized correctly.
- Do not fold or pull the Booklet Carrier Sheet.
- Do not use a damaged Booklet Carrier Sheet.
Doing so may damage or cause the scanner to malfunction.
- Do not slide your finger on the edge of the Booklet Carrier Sheet.
Doing so may cut your finger.
- Even if the setting for a double-page spread image is enabled in the scanner driver, only the front side
image is output.
● When storing the Booklet Carrier Sheet
- Do not leave a document inside the Booklet Carrier Sheet for a long time.
Otherwise, the ink on the document may be transferred onto the Booklet Carrier Sheet.
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How to Load Documents
- Do not leave the Booklet Carrier Sheet in high temperature places such as under direct sunlight or
near a heating apparatus for a long time.
Also, do not use the Booklet Carrier Sheet in such environments.
Otherwise, the Booklet Carrier Sheet may deform.
- To avoid deformation, keep the Booklet Carrier Sheet on a flat surface without any weight on it.
65
Various Ways to Scan
This section explains how to configure the scanner settings and scan different types of documents with the image
scanning application.
For information on other ways to scan which are not explained here, refer to the manual or help for the image
scanning application, and the help for the scanner driver.
Scanning Documents with Different Widths
ATTENTION
When you scan a mixed batch with different widths, some of the narrower documents may be skewed or not fed
into the ADF.
In that case, separate the documents by their widths, and scan them in different batches.
With the ADF paper chute (feeder), you can scan documents of different widths at the same time.
HINT
For details about document requirements for scanning a mixed batch of documents, refer to Conditions for Mixed
Batch Scanning (page 56).
1 Align the top of the documents.
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Various Ways to Scan
2 Open the ADF paper chute (feeder) and pull out the chute extension.
For details, refer to Setting Up the ADF Paper Chute (Feeder) (page 31).
3 Place the documents at the center of the ADF paper chute (feeder), and adjust the side guides to the
widest document in the batch.
ATTENTION
Load all documents covering the pick roller and the document loading detector. If documents are loaded
outside of the pick roller and the document loading detector, they may be fed skewed or not fed into the
ADF.
4 In the scanner driver, configure the scan settings to detect the paper size automatically.
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Various Ways to Scan
For details, refer to the help for the scanner driver.
5 Scan documents with the image scanning application.
For details, refer to the help for the image scanning application.
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Various Ways to Scan
Scanning Documents Folded in Half
With the return path opening, you can scan a document that is folded in half (maximum size: A3 or Double Letter
size document that is folded in half).
ATTENTION
When a document folded in half is scanned, the document may be fed skewed if the folded part is too thick.
1 Fold the document in half so that the sides to be scanned are facing out.
Fold it firmly and smooth out any creases.
Otherwise, it may cause the document to skew while feeding is in progress and result in a skewed image.
Example
2 Insert the document that is folded in half into the return path opening.
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Various Ways to Scan
For details, refer to How to Load Documents (page 44).
3 Scan the document with the image scanning application.
For details, refer to the help for the image scanning application.
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Various Ways to Scan
Scanning Documents such as Envelopes or Multi-Layered Transfer Paper
With the return path opening, you can scan documents such as envelopes or multi-layered transfer paper.
ATTENTION
For details about the paper weights of the documents that can be scanned, refer to Documents for Scanning
(page 48).
1 Insert a document into the return path opening.
To scan a multi-layered transfer paper, insert the bound edge first into the return path opening.
For details, refer to How to Load Documents (page 44).
2 Scan documents with the image scanning application.
For details, refer to the help for the image scanning application.
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Various Ways to Scan
Scanning Documents Larger than A4/Letter Size
The optional Carrier Sheet can be used to scan documents larger than A4/Letter size, such as A3 or B4.
Fold a document in half and place it inside the Carrier Sheet.
1 Place the document inside the Carrier Sheet.
a Fold the document in half so that the sides to be scanned are facing out.
Fold it firmly and smooth out any creases.
Otherwise, it may cause the document to skew while feeding is in progress and result in a skewed
image.
Example
b Open the Carrier Sheet to place the document inside.
Note that the front side of the Carrier Sheet has a black and white pattern at the top and a thick
vertical line in the upper right-hand corner.
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Various Ways to Scan
Align the top and the fold line of the document with the Carrier Sheet so that no space is left in the
upper and right sides of the Carrier Sheet.
2 Insert the Carrier Sheet into the return path opening.
Face the front side of the Carrier Sheet upwards and insert the part with the black and white pattern into the
return path opening.
3 Configure the scan settings in the scanner driver to use the Carrier Sheet.
For details, refer to the help for the scanner driver.
4 Scan documents with the image scanning application.
For details, refer to the help for the image scanning application.
ATTENTION
● The image is output at the center of the page in the size specified for [Paper Size] in the scanner driver.
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Various Ways to Scan
● When [Automatic] is specified for [Paper Size] in the scanner driver, the most suitable size is selected from
standard sizes which can be specified for [Paper Size]. Note that the size of the image may become smaller
than the original document depending on the document scanned, or part of the image may appear missing.
Example
When an A5 size image is printed in the center of an A4 size document
→ The image is output in A5 size.
To output the scanned image in the actual size of the document, specify the document size for [Paper size].
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Various Ways to Scan
Scanning Photographs and Clippings without Damaging Them
Using the optional Carrier Sheet or Photo Carrier Sheet allows you to scan non-standard size documents such as
photographs or clippings without damaging them.
You can also scan documents such as photographs or clippings without the Carrier Sheet or Photo Carrier Sheet.
The procedure to perform a scan with the Photo Carrier Sheet is described as an example below.
1 Place a document inside the Photo Carrier Sheet.
Open the Photo Carrier Sheet and centrally place the top end of the document against the side with a black
and white pattern of the Photo Carrier Sheet.
Note that the front side of the Photo Carrier Sheet has a black and white pattern at the top and a thick
vertical line in the upper right-hand corner.
2 Insert the Photo Carrier Sheet into the return path opening.
Face the front side of the Photo Carrier Sheet upwards and insert the part with the black and white pattern
into the return path opening.
3 Configure the scan settings in the scanner driver to use the Photo Carrier Sheet.
For details, refer to the help for the scanner driver.
4 Scan the document with the image scanning application.
For details, refer to the help for the image scanning application.
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Various Ways to Scan
ATTENTION
● The image is output at the center of the page in the size specified for [Paper Size] in the scanner driver.
● When [Automatic] is specified for [Paper Size] in the scanner driver, the most suitable size is selected from
standard sizes which can be specified for [Paper Size]. Note that the size of the image may become smaller
than the original document depending on the document scanned, or part of the image may appear missing.
Example
When a business card size image is printed in the center of an A6 size document
→ The image is output in business card size.
To output the scanned image in the actual size of the document, specify the document size for [Paper size].
HINT
In the following cases, place a blank (white) sheet of paper behind the document when scanning.
● The scanned image is not output in the actual size of the document when [Automatic] is specified for [Paper
size] in the scanner driver.
● Shadows appear around the edges of the scanned image.
● Black lines appear around the edges of a uniquely shaped cutting.
● Image outside the document appears on the scanned image.
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Various Ways to Scan
Scanning Booklets such as Passports without Damaging Them
The optional Booklet Carrier Sheet enables you to scan a passport without damaging the photo and other
documents attached to the passport.
Scanning booklets such as passports without the Booklet Carrier Sheet is also possible.
The procedure to perform a scan with the Booklet Carrier Sheet is described as an example below.
1 Place the document inside the Booklet Carrier Sheet.
Face the front side of the Booklet Carrier Sheet upwards. Then, open the booklet to display the pages to be
scanned and place it inside the Booklet Carrier Sheet so that it is against the side with a black and white
pattern.
Note that the front side of the Booklet Carrier Sheet has a black and white pattern. Also, note that the end of
the Booklet Carrier Sheet with the black and white pattern is the top end.
HINT
When scanning the identification page of a passport, place the bottom end of the page which has the
photograph against the side with a black and white pattern of the Booklet Carrier Sheet.
2 Insert the Booklet Carrier Sheet into the return path opening.
Face the front side of the Booklet Carrier Sheet upwards and insert the top end of the Booklet Carrier Sheet
into the middle of the return path opening.
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Various Ways to Scan
3 Configure the scan settings in the scanner driver to use the Booklet Carrier Sheet.
For details, refer to the help for the scanner driver.
4 Scan the document with the image scanning application.
For details, refer to the help for the image scanning application.
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Various Ways to Scan
Scanning Long Page Documents
With the ADF paper chute (feeder), you can scan documents with a length of up to 5,588 mm (220 in.).
Depending on the resolution setting or the image scanning application, the document sizes that can be scanned
may differ.
For details, refer to the help for the scanner driver and the image scanning application.
1 Open the ADF paper chute (feeder) and pull out the chute extension.
For details, refer to Setting Up the ADF Paper Chute (Feeder) (page 31).
2 Load a document in the ADF paper chute (feeder).
For details, refer to How to Load Documents (page 44).
ATTENTION
Long page documents should be loaded one sheet at a time in the ADF paper chute (feeder).
3 In the scanner driver, configure the scan settings to scan the paper size of the long page.
For details, refer to the help for the scanner driver.
4 Scan documents with the image scanning application.
For details, refer to the help for the image scanning application.
ATTENTION
When scanning a long page document, support the document with your hand so that it does not fall off or is not
fed again.
For details, refer to How to Load Documents (page 44).
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Various Ways to Scan
Configuring Not to Detect Certain Overlap Patterns
If detecting overlapped documents during a scan has been set, when you load a document that has paper
attached to it such as a sticky note, receipt, or a photo in the ADF paper chute (feeder) and scan it, it is
detected as an overlapped document, and the scan may stop. Use the intelligent multifeed detection function
not to detect these types of documents.
This function has two modes, a mode that is used to configure the settings manually by a user every time the
scanner detects overlapped documents, and a mode that is used to configure the settings automatically by the
scanner based on the overlap patterns (length and location) for paper attachments such as sticky notes,
receipts, or photos that the scanner has memorized.
To use this setting, detecting overlapped documents needs to be set in advance.
● [Multifeed Detection] in the scanner driver
For details, refer to the help for the scanner driver.
● [Multifeed] in the Software Operation Panel
For details, refer to Specifying a Method to Detect Overlapped Documents [Multifeed] (page 182).
The following three operation modes are available.
Operation Mode
Description
Manual mode
Specify whether or not to detect overlapped documents every
time they are detected.
Auto mode 1
(Bypass by combination of length and
position)
Specify the setting not to automatically detect overlapped
documents when the paper attachment is the same length and
in the same location as memorized.
Auto mode 2
(Bypass by length)
Specify the setting not to automatically detect overlapped
documents when the paper attachment is the same length or
shorter as memorized.
Select the operation mode in the Software Operation Panel.
For details, refer to Setting to Ignore Certain Overlap Patterns [Intelligent Multifeed Function] (page 191).
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Various Ways to Scan
Operational Procedure
1 After a multifeed error occurs, either press the [Scan/Stop] button to eject the document from the paper
path or open the ADF to remove the document.
For details, refer to How to Open the ADF (page 32).
CAUTION
When the ADF is open, it might close accidentally. Be careful not to get your fingers
caught.
2 If you open the ADF to remove the document, close it.
For details, refer to How to Close the ADF (page 33).
CAUTION
Be careful not to get your fingers caught when closing the ADF.
ATTENTION
Confirm that the ADF is closed properly. Otherwise, documents may not be fed into the ADF.
3 Load the removed document back in the ADF paper chute (feeder).
4 Respond to a message that is displayed on the computer.
The following settings can be configured depending on the operation mode that is set in the [Intelligent
Multifeed Function] window.
● For [Manual mode]
- [Do not detect overlapped documents for the next document to be scanned]
Specify whether to detect overlapped documents for the next scan.
This may not be displayed depending on the scanner driver settings.
● For [Auto mode 1 (Bypass by combination of length and position)] and [Auto mode 2 (Bypass by length)]
- [Memorize Patterns]
Specify whether you set the scanner to memorize the paper overlapping patterns.
With the above procedure complete, the scanner operates as follows depending on the operation mode that is set in
the [Intelligent Multifeed Function] window.
● For [Manual mode]
The scanner scans the next sheet without detecting overlapped documents, and from the second sheet onwards,
detects overlapped documents based on the setting configured in the scanner driver, on the Software Operation
Panel.
● For [Auto mode 1 (Bypass by combination of length and position)]
The scanner memorizes the length and location of the paper attachment that was detected as overlapped
documents, and continues scanning. After that, documents with the same overlap pattern are not detected as
overlapped documents (*1) (*2).
● For [Auto mode 2 (Bypass by length)]
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Various Ways to Scan
The scanner memorizes the length of the longest paper attachment that was detected as overlapped documents,
and continues scanning. After that, documents with the same overlap pattern or with a shorter overlap pattern
are not detected as overlapped documents (*2).
*1:Eight of the most recent overlap patterns can be memorized when [Remember] in [Remember overlap patterns
at power-off] is enabled.
*2:The memorized overlap patterns can be erased in the Software Operation Panel. You can erase overlap patterns
that were not supposed to be memorized, but be careful with this operation because all memorized patterns will
be erased.
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Daily Care
This section describes how to clean the scanner.
CAUTION
● Do not use aerosol spray or spray that contains alcohol. Paper dust blown up by strong air
from the spray may enter inside the scanner which may cause the scanner to fail or
malfunction.
Also note that sparks generated by static electricity may cause a fire.
● The inside of the ADF becomes very hot when the scanner is being used.
Before you start cleaning the inside of the ADF, make sure to turn off the power, unplug
the power cable and wait for at least 15 minutes for the inside of the ADF to cool down.
Cleaning Materials
Name
Part No.
Notes
Cleaner F1
PA03950-0352
100 ml
Liquid cleaner to use for removing dirt and stains
Cleaning Paper
CA99501-0012
10 sheets
Used to clean the inside of the scanner with ease.
Spray it with Cleaner F1 and scan it with the scanner
in the same way as a document.
Cleaning Wipe
PA03950-0419
24 packets
Pre-moistened with Cleaner F1. It can be used instead
of moistening a cloth with Cleaner F1.
Cotton swab
Commercially
available
Used to clean a tiny part such as the ultrasonic sensor.
Dry cloth
Used to wipe off dirt and stains. Moisten it with
Cleaner F1 for cleaning.
ATTENTION
In order to use the cleaning materials safely and correctly, read the precautions on each product thoroughly.
For more information about the cleaning materials, contact the distributor/dealer where you purchased this
product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact
83
Daily Care
information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and
then make an inquiry.
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Daily Care
Location and Frequency
Cleaning Location
Inside of the scanner (ADF)
Frequency
Pad unit
Every 1,000 sheets
Pick roller
Glass
Ultrasonic sensor
Document sensor
Feed roller
Eject roller
Outside of the scanner
Scanner
Clean when dust and dirt are noticeable.
The inside of the scanner (ADF) needs to be cleaned regularly for every certain number of sheets scanned. The
scanner records the number of sheets scanned so that you can check the number of sheets scanned after you
cleaned it last.
For information on how to check the number of sheets scanned, refer to Settings Related to Sheet Counters
(page 162).
ATTENTION
Cleaning cycles may vary depending on the condition of the documents. Also, cleaning must be performed
more frequently when the following types of documents are scanned:
● Smooth-faced documents such as coated paper
● Documents with printed text/graphics that almost cover the entire surface
● Chemically-treated documents such as carbonless paper
● Documents containing a large amount of calcium carbonate
● Documents written in lead pencil
● Documents on which the toner is not sufficiently fused
85
Daily Care
Cleaning the Outside of the Scanner
The scanner including the ADF paper chute (feeder) and the stacker should be cleaned with either a piece of
dry cloth, a cloth moistened with Cleaner F1/mild detergent, or a sheet of Cleaning Wipe.
ATTENTION
● To avoid deformation and discoloration, never use paint thinner or any other organic solvents.
● Be careful not to let any moisture or water inside the scanner during cleaning.
● It may take a long time to dry if an excessive amount of Cleaner F1/mild detergent is used. Use only a
small amount. Wipe off the cleaner completely to leave no residue on the cleaned parts.
86
Daily Care
Cleaning the Inside of the Scanner (ADF) with Cleaning Paper
The inside of the ADF can be cleaned with a sheet of Cleaning Paper moistened with Cleaner F1.
As the scanner continues to feed the documents, paper dust will accumulate inside the ADF and it may cause
scanning errors. Cleaning should be performed approximately every 1,000 sheets scanned. Note that this guideline
varies depending on the types of documents you scan. For instance, it may be necessary to clean the scanner more
frequently when you scan documents on which the toner is not sufficiently fused.
ATTENTION
● Do not use water or mild detergent to clean the ADF.
● It may take a long time to dry if an excessive amount of Cleaner F1 is used. Use only a small amount. Wipe off
the cleaner completely to leave no residue on the cleaned parts.
1 Turn on the scanner.
For details, refer to How to Turn the Power ON (page 29).
2 Spray the Cleaning Paper with Cleaner F1.
3 Insert the Cleaning Paper into the return path opening or load the Cleaning Paper in the ADF paper
chute (feeder).
The inside of the ADF should be cleaned from both the return path opening and the ADF paper chute
(feeder).
● For the return path opening
Insert the Cleaning Paper into the return path opening.
● For the ADF paper chute (feeder)
Open the ADF paper chute (feeder), load the Cleaning Paper, and move the side guides so that there is no
space between the side guides and the Cleaning Paper.
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Daily Care
Otherwise, the Cleaning Paper may be fed skewed.
4 Scan the document with the image scanning application.
For details, refer to the help for the image scanning application.
5 Clear the sheet counter after cleaning.
Start up the Software Operation Panel and clear the counter.
For details, refer to Clearing the Sheet Counters (page 164).
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Daily Care
Cleaning the Inside of the Scanner (ADF) with a Cloth
The inside of the ADF can be cleaned with a piece of cloth moistened with Cleaner F1, or a sheet of Cleaning Wipe.
As the scanner continues to feed the documents, paper dust will accumulate inside the ADF and it may cause
scanning errors. Cleaning should be performed approximately every 1,000 sheets scanned. Note that this guideline
varies depending on the types of documents you scan. For instance, it may be necessary to clean the scanner more
frequently when you scan documents on which the toner is not sufficiently fused.
CAUTION
The inside of the ADF becomes very hot when the scanner is being used.
Before you start cleaning the inside of the ADF, make sure to turn off the power, unplug the
power cable and wait for at least 15 minutes for the inside of the ADF to cool down.
ATTENTION
● Do not use water or mild detergent to clean the ADF.
● It may take a long time to dry if an excessive amount of Cleaner F1 is used. Use only a small amount. Wipe off
the cleaner completely to leave no residue on the cleaned parts.
1 Turn off the scanner, unplug the power cable and wait for at least 15 minutes.
For details, refer to How to Turn the Power OFF (page 29).
2 Open the ADF paper chute (feeder).
3 Open the ADF.
For details, refer to How to Open the ADF (page 32).
CAUTION
When the ADF is open, it might close accidentally. Be careful not to get your fingers
caught.
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Daily Care
4 Clean the following locations with a cloth moistened with Cleaner F1, or a sheet of Cleaning Wipe.
90
Daily Care
Pick Roller (× 1)
Gently wipe dirt and dust off the roller as you rotate the roller manually, taking care not to damage the
roller surface. Make sure that it is wiped properly because black residue on the roller will affect the
feeding performance.
Ultrasonic Sensor (× 2)/Document Sensor (× 4)
Gently wipe dirt and dust off the surface of the ultrasonic and document sensors.
HINT
If it is difficult to clean, use a cotton swab.
Glass (× 2)
Gently wipe dirt and dust off the glass sections.
ATTENTION
Vertical streaks may appear on images if the glass section is dirty.
Pad Unit (× 1)
Wipe the rubber surface of the pad downward to remove any dirt and dust. Be careful not to accidentally
get your hand or a cloth on the pick spring (metal part).
Feed Roller (× 4)/Eject Roller (× 8)
The power must be turned on to rotate the feed/eject rollers for cleaning.
a Plug in the power cable and turn on the scanner.
For details, refer to How to Turn the Power ON (page 29).
b Open the ADF.
For details, refer to How to Open the ADF (page 32).
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Daily Care
CAUTION
When the ADF is open, it might close accidentally. Be careful not to get
your fingers caught.
c Press the [Scan/Stop] button for 3 seconds or more in order for the scanner to enter cleaning
mode.
d Press the [Scan/Stop] button.
The feed/eject rollers rotate a certain amount simultaneously.
As a guideline, pressing the [Scan/Stop] button seven times will rotate the feed rollers/eject
rollers one revolution.
CAUTION
Be careful not to touch the rollers with your hand while they are
rotating.
e Put a piece of cloth moistened with Cleaner F1 or a sheet of Cleaning Wipe against the surface
of the rotating feed/eject roller, and wipe horizontally to clean dirt and dust off the whole
surface.
Make sure that it is wiped properly because black residue on the roller will affect the feeding
performance.
5 Close the ADF.
For details, refer to How to Close the ADF (page 33).
CAUTION
Be careful not to get your fingers caught when closing the ADF.
ATTENTION
Confirm that the ADF is closed properly. Otherwise, documents may not be fed into the ADF.
6 Clear the sheet counter after cleaning.
Start up the Software Operation Panel and clear the counter.
For details, refer to Clearing the Sheet Counters (page 164).
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Daily Care
Cleaning the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet
The Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet should be cleaned with either a piece of dry cloth, a
cloth moistened with Cleaner F1/mild detergent, or a sheet of Cleaning Wipe.
Gently wipe dirt and dust off the surface and the inside of the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier
Sheet.
As you keep using the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet, dirt and dust will accumulate on
the surface and the inside.
Clean it regularly because it may result in scanning errors.
ATTENTION
● Make sure that the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet is not creased.
● To avoid deformation and discoloration, never use paint thinner or any other organic solvents.
● Do not use force to rub against the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet because doing
so may cause damage or deformation.
● After cleaning the inside of the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet with a cloth
moistened with Cleaner F1/mild detergent or a sheet of Cleaning Wipe, do not close the Carrier Sheet/
Photo Carrier Sheet/Booklet Carrier Sheet until it is completely dry.
● The Carrier Sheet and Photo Carrier Sheet should be replaced approximately every 500 scans.
The Booklet Carrier Sheet should be replaced approximately every 2,500 scans.
For information on purchasing the Carrier Sheets/Photo Carrier Sheets/Booklet Carrier Sheets, contact the
distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if
supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
93
Replacing the Consumables
This section explains how to replace the consumables for the scanner.
CAUTION
The inside of the ADF becomes very hot when the scanner is being used.
Before you replace the consumables, make sure to turn off the power, unplug the power
cable and wait for at least 15 minutes for the inside of the ADF to cool down.
Consumables and Replacement Cycles
Name
Part No.
Suggested Replacement Cycle
PAD Unit
PA03795-0002
30,000 sheets or one year
PICK ROLLER
PA03795-0001
150,000 sheets or one year
Consumables need to be replaced periodically. It is recommended that you keep a stock of new consumables
and replace them before it reaches the end of the consumable life. Also, the scanner records the number of
sheets scanned for each consumable (pad unit and pick roller), which allows you to determine when to replace
the consumables.
For information on how to check the number of sheets scanned, refer to Settings Related to Sheet Counters
(page 162).
Note that the suggested replacement cycles are guidelines for using A4 (80 g/m2 [20 lb]) wood-free or woodcontaining paper, as these cycles vary depending on the type of documents scanned and how often the scanner
is used and cleaned.
HINT
Only use the specified consumables.
For information on purchasing the consumables, contact the distributor/dealer where you purchased this
product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact
94
Replacing the Consumables
information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and
then make an inquiry.
95
Replacing the Consumables
Replacing the Pad Unit
Replace the pad unit in following procedure.
1 Turn off the scanner, unplug the power cable and wait for at least 15 minutes.
For details, refer to How to Turn the Power OFF (page 29).
2 Open the ADF paper chute (feeder).
3 Open the ADF.
For details, refer to How to Open the ADF (page 32).
CAUTION
When the ADF is open, it might close accidentally. Be careful not to get your fingers
caught.
4 Remove the pad unit.
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Replacing the Consumables
Squeeze both ends of the pad unit (gray parts) and pull it out in the direction of the arrow.
ATTENTION
Do not hold any parts other than both ends of the pad unit (gray parts).
5 Attach a new pad unit.
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Replacing the Consumables
Attach the pad unit so that the protrusions are placed as shown below.
ATTENTION
● Attach the pad unit with the front side up. If the pad unit is attached upside down, paper jams or other
feeding errors may occur.
● Make sure that the pad unit is attached firmly. Otherwise, paper jams or other feeding errors may occur.
6 Close the ADF.
For details, refer to How to Close the ADF (page 33).
CAUTION
Be careful not to get your fingers caught when closing the ADF.
7 Plug in the power cable and turn on the scanner.
For details, refer to How to Turn the Power ON (page 29).
8 Clear the pad unit counter.
Start up the Software Operation Panel and clear the counter.
For details, refer to Clearing the Sheet Counters (page 164).
98
Replacing the Consumables
Replacing the Pick Roller
Replace the pick roller in following procedure.
1 Turn off the scanner, unplug the power cable and wait for at least 15 minutes.
For details, refer to How to Turn the Power OFF (page 29).
2 Open the ADF paper chute (feeder).
3 Open the ADF.
For details, refer to How to Open the ADF (page 32).
CAUTION
When the ADF is open, it might close accidentally. Be careful not to get your fingers
caught.
4 Open the sheet guide.
5 Remove the pick roller.
99
Replacing the Consumables
Pull out the pick roller from the shaft, and then lift up the pick roller to remove it.
6 Attach a new pick roller.
100
Replacing the Consumables
Attach the pick roller to the shaft while aligning the slot of the pick roller with the protrusion of the shaft.
ATTENTION
Confirm that the pick roller is installed properly. Otherwise, paper jams or other feeding errors may occur.
7 Close the sheet guide. Make sure that both ends of the sheet guide are locked firmly.
101
Replacing the Consumables
8 Close the ADF.
For details, refer to How to Close the ADF (page 33).
CAUTION
Be careful not to get your fingers caught when closing the ADF.
9 Plug in the power cable and turn on the scanner.
For details, refer to How to Turn the Power ON (page 29).
10 Clear the pick roller counter.
Start up the Software Operation Panel and clear the counter.
For details, refer to Clearing the Sheet Counters (page 164).
102
Troubleshooting
This section explains about the countermeasures against paper jams and other troubles, items to check before
contacting your scanner service provider, and how to read the product label on the scanner.
ATTENTION
For details about other errors/troubles that are not covered in this section, refer to the scanner driver's Help.
When a Paper Jam Occurs
When a paper jam occurs inside the ADF with a document inserted into the return path opening or loaded in the
ADF paper chute (feeder), remove the document in the following procedure.
CAUTION
● Do not use force to pull out jammed documents, and make sure to open the ADF first.
● Be careful not to touch any sharp parts upon removing jammed documents.
● Be careful not to get things such as hair, a tie or necklaces caught inside the scanner
when removing jammed documents.
● The inside of the ADF may become extremely hot during operation. Be careful not to burn
yourself.
1 Open the ADF.
For details, refer to How to Open the ADF (page 32).
To avoid a dent from being made on a document ejected on the stacker when pressed against the document
support tab, open the ADF gently.
CAUTION
When the ADF is open, it might close accidentally. Be careful not to get your fingers
caught.
2 Remove the jammed document.
ATTENTION
● Make sure to check the documents and the paper path thoroughly. Remove any metal objects such as
staples or paper clips to prevent paper jams.
● Be careful not to damage the glass surface and the guides when removing documents with metal
objects such as staples or paper clips.
3 Push the parts on either side of the stacker in order to close the ADF.
103
Troubleshooting
The stacker will also be closed automatically.
CAUTION
Be careful not to get your fingers caught when closing the ADF.
ATTENTION
● Confirm that the ADF is closed properly. Otherwise, documents may not be fed into the ADF.
● Occasionally when scanning is complete or canceled, documents may remain in the ADF without any
error message displayed. In that case, follow steps 1 through 3 above to remove the documents.
● To continue scanning, check which page you want to resume from, and insert the document into the
return path opening or load the document in the ADF paper chute (feeder) again.
104
Troubleshooting
Errors
●
Error Indication
If an error occurs while the scanner is used, the LED indicator lights up as follows.
● For temporary errors
Lights up in orange.
● For device errors
Flashes in orange.
Temporary errors can be recovered by the operator, whereas device errors require troubleshooting by a service
engineer.
Press the [Scan/Stop] button during the time the LED indicator displays a temporary error so that the LED
indicator lights up in green and the scanner is ready to start scanning again. Note that a paper jam indication
ends after a certain period of time elapses if there are no documents in the scanner (ready status).
HINT
If the computer has Error Recovery Guide installed, Error Recovery Guide is started up when you logged onto
Windows.
When an error occurs on the scanner, the error name and code number is displayed in the Error Recovery
Guide window.
Take note of the displayed information and click the [More Info] button to check the troubleshooting
procedure.
●
Error List
LED Indicator
Error Description
Refer to
Lights up (orange)
Paper jam
Paper Jam (page 106)
Document loading error
Document loading error (page
107)
Multifeed
Multifeed (page 107)
Sensor(s) dirty
Sensor(s) dirty (page 107)
ADF open
Cover Open (page 108)
Flashes (orange) 2 times
Optical error (ADF Front)
Optical Error (page 108)
Flashes (orange) 3 times
Optical error (ADF Back)
105
Troubleshooting
LED Indicator
Error Description
Refer to
Flashes (orange) 4 times
EEPROM error
EEPROM Error (page 108)
Flashes (orange) 5 times
US sensor error
Sensor Error (page 108)
TOP sensor error
EXIT sensor error
Flashes (orange) 6 times
Image memory read-write error
(Front)
Image Memory Read-Write
Error (page 109)
Image memory read-write error
(Back)
LSI memory error (Front)
Memory Error (page 109)
LSI memory error (Back)
LSI error (Front)
LSI Error (page 110)
RAM error
RAM Error (page 110)
Flashes (orange) 7 times
Operator Panel error
Operator Panel Error (page
110)
Flashes (orange) 8 times
Scanner internal error
Scanner Internal Error (page
110)
None
Being used by others
Being Used by Others (page
111)
Scanning has been paused by the
user
Scanning Has Been Paused by
the User (page 111)
Outside designated scan area error
Outside designated scan area
error (page 111)
Outside designated scan area error
Invalid Command (page 112)
Paper Jam
If a paper jam occurs, the LED indicator lights up as follows.
Lights up (orange) Paper jam
When a paper jam occurs inside the ADF, refer to When a Paper Jam Occurs (page 103) to remove jammed
documents.
If paper jams occur frequently, take measures according to Paper Jams/Pick Errors Occur Frequently (page 130).
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles (page
140) and take measures accordingly. If the problem still persists, write down the status of the LED indicator and
contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact
List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
106
Troubleshooting
Document loading error
If a document loading error occurs, the LED indicator lights up as follows.
Lights up (orange) Document loading error
If documents are inserted into the return path opening and are loaded in the ADF paper chute (feeder) at the
same time, remove either of the documents, and start scanning again.
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles (page
140) and take measures accordingly. If the problem still persists, write down the status of the LED indicator and
contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact
List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
Multifeed
If a multifeed occurs, the LED indicator lights up as follows.
Lights up (orange) Multifeed
If documents remain in the scanner, refer to When a Paper Jam Occurs (page 103) to remove the documents.
If documents are overlapped and fed into the scanner frequently, take measures according to Overlapped
Documents Are Frequently Fed into the Scanner (page 126).
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles (page
140) and take measures accordingly. If the problem still persists, write down the status of the LED indicator and
contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact
List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
Sensor(s) dirty
If sensors are dirty, the LED indicator lights up as follows.
Lights up (orange) Sensor(s) dirty
Clean the document sensor.
Take the following measures.
● Refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89) to clean the document sensors.
● Turn the scanner off then back on.
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles (page
140) and take measures accordingly. If the problem still persists, write down the status of the LED indicator and
contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact
List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
107
Troubleshooting
Cover Open
If you open the ADF during a scan, the LED indicator lights up as follows.
Lights up (orange) ADF open
HINT
Also, note that operations on the operator panel are disabled while the ADF is open.
Confirm that the ADF is closed properly.
To check whether or not it is closed completely, open the ADF and then close it again.
For more details about opening and closing the ADF, refer to Opening/Closing the ADF (page 32).
Optical Error
If an optical error occurs in the ADF, the LED indicator lights up as follows.
Flashes (orange) 2 times Optical error (ADF Front)
Flashes (orange) 3 times Optical error (ADF Back)
Take the following measures.
● Refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89) and clean the glass.
● Turn the scanner off then back on.
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles (page
140) and take measures accordingly. If the problem still persists, write down the status of the LED indicator and
contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact
List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
EEPROM Error
If an EEPROM error occurs, the LED indicator lights up as follows.
Flashes (orange) 4 times EEPROM error
Turn the scanner off then back on.
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles (page
140) and take measures accordingly. If the problem still persists, write down the status of the LED indicator and
contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact
List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
Sensor Error
If a sensor error occurs, the LED indicator lights up as follows.
108
Troubleshooting
Flashes (orange) 5 times US sensor error
TOP sensor error
EXIT sensor error
Take the following measures.
● Refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89) to clean the ultrasonic sensors and
the document sensors.
● Turn the scanner off then back on.
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles (page
140) and take measures accordingly. If the problem still persists, write down the status of the LED indicator and
contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact
List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
Image Memory Read-Write Error
If an error occurs when data is read from the image memory or written to the image memory, the LED indicator
lights up as follows.
Flashes (orange) 6 times Image memory read-write error (Front)
Image memory read-write error (Back)
Turn the scanner off then back on.
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles (page
140) and take measures accordingly. If the problem still persists, write down the status of the LED indicator and
contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact
List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
Memory Error
If a memory error occurs, the LED indicator lights up as follows.
Flashes (orange) 6 times LSI memory error (Front)
LSI memory error (Back)
Turn the scanner off then back on.
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles (page
140) and take measures accordingly. If the problem still persists, write down the status of the LED indicator and
contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact
List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
109
Troubleshooting
LSI Error
If an LSI error occurs, the LED indicator lights up as follows.
Flashes (orange) 6 times LSI error (Front)
Turn the scanner off then back on.
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles (page
140) and take measures accordingly. If the problem still persists, write down the status of the LED indicator and
contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact
List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
RAM Error
If a RAM error occurs, the LED indicator lights up as follows.
Flashes (orange) 6 times RAM error
Turn the scanner off then back on.
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles (page
140) and take measures accordingly. If the problem still persists, write down the status of the LED indicator and
contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact
List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
Operator Panel Error
If an operator panel error occurs, the LED indicator lights up as follows.
Flashes (orange) 7 times Operator Panel error
Turn the scanner off then back on.
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles (page
140) and take measures accordingly. If the problem still persists, write down the status of the LED indicator and
contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact
List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
Scanner Internal Error
If a scanner internal error occurs, the LED indicator lights up as follows.
Flashes (orange) 8 times Scanner internal error
Turn the scanner off then back on.
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles (page
140) and take measures accordingly. If the problem still persists, write down the status of the LED indicator and
contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact
110
Troubleshooting
List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
Being Used by Others
The scanner is already being used.
● Make sure that another application is not using the scanner.
● Make sure that the connection method of the scanner is correct.
● Make sure that no operations are being performed on the operator panel of the scanner.
Scanning Has Been Paused by the User
Scanning has been paused by the user.
To resume scanning, press the [Scan/Stop] button on the operator panel of the scanner.
Outside designated scan area error
This error occurs when the bottom edge of the document is detected before the specified area is scanned with
the ADF.
Example:
Outside of the document may have been scanned because the scanned document is shorter than the specified
paper size. Take one of the following measures, and then scan again.
111
Troubleshooting
● Load a document of the specified paper size in the ADF paper chute (feeder).
● Change the scan settings so that the scanning area is set inside of the document.
ATTENTION
Ways to designate the scanning area differ depending on image scanning applications. For details, refer to
the help for the image scanning application.
Invalid Command
The command was ended abnormally.
There may be a problem with the USB cable connection.
● Make sure that the USB cable is connected properly.
● Turn the scanner off then back on.
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles (page
140) and take measures accordingly. If the problem still persists, write down the status of the LED indicator and
contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact
List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
112
Troubleshooting
Troubleshooting
This section describes examples of troubles that you may encounter when using the scanner and also describes the
solutions to them.
Before you request for a repair, take measures by looking through the examples of the troubles and solutions.
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles (page
140) and take measures accordingly. If the problem still persists, check each item in Before You Contact the
Scanner Service Provider (page 141) first, then contact the distributor/dealer where you purchased this
product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact
information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and
then make an inquiry.
The following are examples of troubles that you may encounter.
●
Power of the scanner
● The Scanner Cannot Be Powered ON (page 115)
●
Connection of the scanner
● Cannot Connect the Scanner and a Computer via a USB Cable (page 116)
●
Scanner
● The Stacker is Not Closed Automatically (page 117)
●
Scanning operations
● Scanning Does Not Start (page 119)
● Scanning Takes a Long Time (page 120)
● Overlapped Documents Are Frequently Fed into the Scanner (page 126)
● Situation in Which the Document Is not Fed into the ADF Occurs Frequently (page 128)
● Paper Jams/Pick Errors Occur Frequently (page 130)
●
Scanning results
● The Quality of a Scanned Image of a Picture or Photo Is Poor (page 121)
● Quality of Scanned Text or Lines Is Unsatisfactory (page 122)
● Images Are Distorted or Not Clear (page 123)
● Vertical Streaks Appear on the Images (page 125)
● Images Turn Out Elongated (page 132)
● A Shadow Appears at the Top or the Bottom of the Image (page 134)
● There Are Black Traces on the Document (page 135)
● The Upper Part of the Scanned Image Appears Missing (page 136)
113
Troubleshooting
●
Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet
● The Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet Is Not Fed Smoothly or a Jam Occurs (page 137)
● Part of the Image Appears Missing in the Case Where the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier
Sheet Is Used (page 139)
114
Troubleshooting
The Scanner Cannot Be Powered ON
Check the following points
● Is the power cable connected properly? (page 115)
● Did you press the [Power] button on the scanner? (page 115)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Is the power cable connected properly?
Solution
Connect the power cable properly.
For details, refer to Getting Started.
●
Did you press the [Power] button on the scanner?
Solution
Press the [Power] button on the scanner.
For details, refer to How to Turn the Power ON (page 29).
115
Troubleshooting
Cannot Connect the Scanner and a Computer via a USB Cable
Check the following points
● Is the USB cable connected properly? (page 116)
● Did you select [Auto] for the USB setting for the scanner? (page 116)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Is the USB cable connected properly?
Solution
Connect the USB cable properly.
For details, refer to Getting Started.
●
Did you select [Auto] for the USB setting for the scanner?
Solution
If you select [Auto] for the USB setting for the scanner, the connection between the scanner and a
computer may not be able to be established.
Change the USB setting for the scanner to [USB 2.0] in the Software Operation Panel.
116
Troubleshooting
The Stacker is Not Closed Automatically
Check the following points
● Did any paper jam occur? (page 117)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Did any paper jam occur?
Solution
If a paper jam did occur, first open the ADF, and then push the parts on either side of the stacker to close
the ADF so that the stacker will also be closed automatically.
For details about the solution for paper jams inside the ADF, refer to When a Paper Jam Occurs (page 103).
117
Troubleshooting
When a paper jam does not occur, completely push in the extended stacker by hand and close the stacker
manually.
118
Troubleshooting
Scanning Does Not Start
Check the following points
● Is the document inserted into the return path opening or loaded in the ADF paper chute (feeder)
correctly? (page 119)
● Is the ADF closed properly? (page 119)
● Is the USB cable connected properly? (page 119)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Is the document inserted into the return path opening or loaded in the ADF paper chute (feeder) correctly?
Solution
Reinsert the document into the return path opening or reload it in the ADF paper chute (feeder).
●
Is the ADF closed properly?
Solution
Close the ADF firmly.
If the document is caught in the ADF, remove the document and close the ADF.
●
Is the USB cable connected properly?
Solution
Connect the USB cable properly.
For details, refer to Getting Started.
119
Troubleshooting
Scanning Takes a Long Time
Check the following points
● Does the computer meet the recommended requirements? (page 120)
● Is the USB cable connected to the USB 1.1 port on the computer? (page 120)
● Did you start a scan while the computer was unstable (for example, immediately after computer start-up
or logon)? (page 120)
● Are the rollers clean? (page 120)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Does the computer meet the recommended requirements?
Solution
Use a computer that meets the recommended CPU, memory, and other requirements.
For details, refer to System Requirements (page 26).
●
Is the USB cable connected to the USB 1.1 port on the computer?
Solution
Connect the USB cable to the USB 3.2 Gen1x1/USB 3.0/USB 2.0 port.
●
Did you start a scan while the computer was unstable (for example, immediately after computer start-up
or logon)?
Solution
When you start or log onto the computer, wait a while before starting a scan.
●
Are the rollers clean?
Solution
Clean the rollers.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
120
Troubleshooting
The Quality of a Scanned Image of a Picture or Photo Is Poor
Check the following points
● Did you configure the settings in the scanner driver to scan in black & white mode? (page 121)
● Are the glass and rollers inside the ADF clean? (page 121)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Did you configure the settings in the scanner driver to scan in black & white mode?
Solution
Use a scanner driver to configure the scan settings that do not "binarize" (output in black and white), and
then perform a scan.
The scanned image may differ from the original image significantly if you simply "binarize" (output in
black & white) a picture or a photo.
●
Are the glass and rollers inside the ADF clean?
Solution
Clean the dirty parts.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
121
Troubleshooting
Quality of Scanned Text or Lines Is Unsatisfactory
Check the following points
● Are the glass and rollers inside the ADF clean? (page 122)
● Is the resolution appropriate? (page 122)
● Did you configure the settings in the scanner driver to scan in grayscale or color mode? (page 122)
● Is there any foreign matter (such as dust or paper dust) on the document? (page 122)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Are the glass and rollers inside the ADF clean?
Solution
Clean the dirty parts.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
●
Is the resolution appropriate?
Solution
Specify a higher resolution in the scanner driver.
●
Did you configure the settings in the scanner driver to scan in grayscale or color mode?
Solution
Configure the settings in the scanner driver to scan in black & white mode.
When you scan in grayscale or in color mode, the scanned image may not become sharp and clear.
●
Is there any foreign matter (such as dust or paper dust) on the document?
Solution
Remove any foreign matter off the document.
Foreign matter may get on the glass that is inside the ADF, and cause the image to appear dirty.
122
Troubleshooting
Images Are Distorted or Not Clear
Check the following points
● Are the glass and rollers inside the ADF clean? (page 123)
● Is the ADF being pushed down during scanning? Or, is there a heavy object on top of the ADF? (page
123)
● Is a scan performed on a place that is unstable or vibrates? (page 123)
● Is the scanner placed on a flat, level surface? Are the rubber pads attached on the bottom of the
scanner? (page 123)
● Are there any wrinkles or curls on the document? (page 123)
● Did you scan a booklet? (page 124)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Are the glass and rollers inside the ADF clean?
Solution
Clean the dirty parts.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
●
Is the ADF being pushed down during scanning? Or, is there a heavy object on top of the ADF?
Solution
Do not push down the top of the ADF, or place any heavy objects on the ADF during scanning.
●
Is a scan performed on a place that is unstable or vibrates?
Solution
Perform a scan on a place that is stable and does not vibrate.
●
Is the scanner placed on a flat, level surface? Are the rubber pads attached on the bottom of the scanner?
Solution
Place the scanner on a flat and level surface.
Or, attach the rubber pads on the bottom of the scanner.
●
Are there any wrinkles or curls on the document?
Solution
Smooth out the wrinkles or curls on the document.
123
Troubleshooting
●
Did you scan a booklet?
Solution
When scanning an open booklet, insert the side which has less pages into the middle of the return path
opening.
If you scan a booklet as it is, and the scanned image turns out to be distorted, place the booklet inside the
Booklet Carrier Sheet and perform a scan.
124
Troubleshooting
Vertical Streaks Appear on the Images
Check the following points
● Are the glass and rollers inside the ADF clean? (page 125)
● Is there any foreign matter (such as dust or paper dust) on the document? (page 125)
● Is [Vertical Streaks Reduction] enabled in the scanner driver for a scan? (page 125)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Are the glass and rollers inside the ADF clean?
Solution
Clean the dirty parts.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
●
Is there any foreign matter (such as dust or paper dust) on the document?
Solution
Remove any foreign matter off the document.
Foreign matter may get on the glass that is inside the ADF, and cause the image to appear dirty.
●
Is [Vertical Streaks Reduction] enabled in the scanner driver for a scan?
Solution
Enable [Vertical Streaks Reduction] in the scanner driver, and then perform a scan.
125
Troubleshooting
Overlapped Documents Are Frequently Fed into the Scanner
Check the following points
● Do the documents meet the paper requirements? (page 126)
● If the setting to detect overlapped documents is enabled, do the documents fulfill the conditions to
detect overlapped documents accurately? (page 126)
● Did you scan a thick document such as a plastic card? (page 126)
● Did you fan the documents before loading them in the ADF paper chute (feeder)? (page 127)
● Have the documents just been printed out from a copy machine or a laser printer? (page 127)
● Is there a document remaining in the ADF? (page 127)
● Are the pad unit and pick roller installed correctly? (page 127)
● Are the pad unit and pick roller clean? (page 127)
● Are the pad unit and pick roller worn out? (page 127)
● Are you using the scanner at an altitude of 2,000 m or higher? (page 127)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 48).
●
If the setting to detect overlapped documents is enabled, do the documents fulfill the conditions to detect
overlapped documents accurately?
Solution
Fulfill the conditions to detect overlapped documents accurately.
For details, refer to Conditions Required to Accurately Detect Overlapped Documents (Multifeed) (page
54).
If necessary, specify the area to detect overlapped documents.
For details, refer to Specifying the Area to Detect Overlapped Documents [Document check area
specification for Multifeed Detection] (page 185).
●
Did you scan a thick document such as a plastic card?
Solution
When scanning a thick document such as a plastic card, insert the document into the return path opening
to scan it.
126
Troubleshooting
●
Did you fan the documents before loading them in the ADF paper chute (feeder)?
Solution
Fan the documents.
For details, refer to Preparation (When Loading Multiple Documents) (page 42).
●
Have the documents just been printed out from a copy machine or a laser printer?
Solution
Fan the documents a few times to remove static electricity.
For details, refer to Preparation (When Loading Multiple Documents) (page 42).
●
Is there a document remaining in the ADF?
Solution
Remove the document from the ADF.
For details, refer to When a Paper Jam Occurs (page 103).
●
Are the pad unit and pick roller installed correctly?
Solution
Install the pad unit and pick roller correctly.
For details, refer to Replacing the Pad Unit (page 96) and Replacing the Pick Roller (page 99).
●
Are the pad unit and pick roller clean?
Solution
Clean the pad unit and pick roller.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
●
Are the pad unit and pick roller worn out?
Solution
Start up the Software Operation Panel to check the counters for the pad unit and pick roller, and if
necessary, replace the pad unit and pick roller.
For details, refer to Checking the Sheet Counters (page 162).
For details about replacing the pad unit and pick roller, refer to Replacing the Pad Unit (page 96) and
Replacing the Pick Roller (page 99).
●
Are you using the scanner at an altitude of 2,000 m or higher?
Solution
Enable [High Altitude Mode] in the Software Operation Panel.
For details, refer to Scanning at High Altitude [High Altitude Mode] (page 180).
If the scanner is being used on level ground lower than 2,000 m with [High Altitude Mode] enabled,
overlapped documents may not be detected.
127
Troubleshooting
Situation in Which the Document Is not Fed into the ADF Occurs Frequently
Check the following points
● Do the documents meet the paper requirements? (page 128)
● Did you fan the documents before loading them in the ADF paper chute (feeder)? (page 128)
● Are the pad unit and pick roller installed correctly? (page 128)
● Are the pad unit and pick roller clean? (page 128)
● Are the pad unit and pick roller worn out? (page 128)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 48).
●
Did you fan the documents before loading them in the ADF paper chute (feeder)?
Solution
Fan the documents.
For details, refer to Preparation (When Loading Multiple Documents) (page 42).
●
Are the pad unit and pick roller installed correctly?
Solution
Install the pad unit and pick roller correctly.
For details, refer to Replacing the Pad Unit (page 96) and Replacing the Pick Roller (page 99).
●
Are the pad unit and pick roller clean?
Solution
Clean the pad unit and pick roller.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
●
Are the pad unit and pick roller worn out?
Solution
Start up the Software Operation Panel to check the counters for the pad unit and pick roller, and if
necessary, replace the pad unit and pick roller.
For details, refer to Checking the Sheet Counters (page 162).
128
Troubleshooting
For details about replacing the pad unit and pick roller, refer to Replacing the Pad Unit (page 96) and
Replacing the Pick Roller (page 99).
129
Troubleshooting
Paper Jams/Pick Errors Occur Frequently
Check the following points
● Do the documents meet the paper requirements? (page 130)
● Is there any foreign matter in the ADF? (page 130)
● Is there a document remaining in the ADF? (page 130)
● Are the pad unit and pick roller installed correctly? (page 130)
● Are the pad unit and pick roller clean? (page 131)
● Are the pad unit and pick roller worn out? (page 131)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 48).
●
Is there any foreign matter in the ADF?
Solution
Clean the ADF.
Remove any foreign matter from the ADF.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
●
Is there a document remaining in the ADF?
Solution
Remove the document from the ADF.
For details, refer to When a Paper Jam Occurs (page 103).
●
Are the pad unit and pick roller installed correctly?
Solution
Install the pad unit and pick roller correctly.
For details, refer to Replacing the Pad Unit (page 96) and Replacing the Pick Roller (page 99).
130
Troubleshooting
●
Are the pad unit and pick roller clean?
Solution
Clean the pad unit and pick roller.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
●
Are the pad unit and pick roller worn out?
Solution
Start up the Software Operation Panel to check the counters for the pad unit and pick roller, and if
necessary, replace the pad unit and pick roller.
For details, refer to Checking the Sheet Counters (page 162).
For details about replacing the pad unit and pick roller, refer to Replacing the Pad Unit (page 96) and
Replacing the Pick Roller (page 99).
131
Troubleshooting
Images Turn Out Elongated
Check the following points
● Are the rollers clean? (page 132)
● Do the documents meet the paper requirements? (page 132)
● Are the pad unit and pick roller installed correctly? (page 132)
● Have you adjusted the magnification level? (page 132)
● Did you scan a booklet? (page 132)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Are the rollers clean?
Solution
Clean the rollers.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
●
Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 48).
●
Are the pad unit and pick roller installed correctly?
Solution
Install the pad unit and pick roller correctly.
For details, refer to Replacing the Pad Unit (page 96) and Replacing the Pick Roller (page 99).
●
Have you adjusted the magnification level?
Solution
In [Device Setting] of the Software Operation Panel, adjust the scan scale in the feeding direction.
For details, refer to Adjusting the Position to Start the Scan [Offset Setting/Vertical magnification
Adjustment] (page 168).
●
Did you scan a booklet?
Solution
When scanning an open booklet, insert the side which has less pages into the middle of the return path
opening.
132
Troubleshooting
When you scan a booklet as it is, and the scanned image turns out elongated, place the booklet inside the
Booklet Carrier Sheet and perform a scan.
133
Troubleshooting
A Shadow Appears at the Top or the Bottom of the Image
Check the following points
● Have you adjusted the offset (position to start the scan)? (page 134)
● Did you use the page edge filler function to fill in the shadow around the edge? (page 134)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Have you adjusted the offset (position to start the scan)?
Solution
In [Device Setting] of the Software Operation Panel, adjust the offset in the sub-scanning direction.
For details, refer to Adjusting the Position to Start the Scan [Offset Setting/Vertical magnification
Adjustment] (page 168).
●
Did you use the page edge filler function to fill in the shadow around the edge?
Solution
In [Device Setting 2] of the Software Operation Panel, use the page edge filter function to fill out the
shadow that appeared on the edge of the document.
For details, refer to the following:
● Removing Shadows/Streaks that Appear around Edges of Images [Page Edge Filler (U-turn)] (page 171)
● Removing Shadows/Streaks that Appear around Edges of Images [Page Edge Filler (Return)] (page 173)
For the settings in the scanner driver, refer to the scanner driver's Help.
134
Troubleshooting
There Are Black Traces on the Document
Check the following points
● Are you scanning documents written in lead pencil or carbon paper? (page 135)
● Are the glass and rollers inside the ADF clean? (page 135)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Are you scanning documents written in lead pencil or carbon paper?
Solution
When you scan documents written in lead pencil, make sure you clean the rollers frequently.
Otherwise, the rollers will be contaminated which may leave black traces on the document or cause
feeding errors.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
●
Are the glass and rollers inside the ADF clean?
Solution
Clean the dirty parts.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
135
Troubleshooting
The Upper Part of the Scanned Image Appears Missing
Check the following points
● Did you set the paper size of the document to be scanned in the scanner driver? (page 136)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Did you set the paper size of the document to be scanned in the scanner driver?
Solution
Set the paper size of the document to be scanned in the scanner driver, and then perform a scan.
If you use the return path opening and scan a document that is larger than the paper size set in the
scanner driver, the upper part of the scanned image will appear missing.
136
Troubleshooting
The Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet Is Not Fed Smoothly
or a Jam Occurs
Check the following points
● Is the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet clean? (page 137)
● Did you load the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet in the ADF paper chute (feeder)?
(page 137)
● Are the glass and rollers inside the ADF clean? (page 138)
● Are the pad unit and pick roller worn out? (page 138)
● Is there any foreign matter in the ADF? (page 138)
● Did you place a thick document inside the Carrier Sheet/Photo Carrier Sheet? (page 138)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Is the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet clean?
Solution
Perform one of the following.
● Clean the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet.
For details, refer to Cleaning the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet (page 93).
● Replace the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet.
For information on purchasing the Carrier Sheets/Photo Carrier Sheets/Booklet Carrier Sheets, contact the
distributor/dealer where you purchased this product. Refer to the contact information in the Contact List
if supplied with this product, or refer to the contact information in the Contact for Inquiries section if
provided in Safety Precautions supplied with this product, and then make an inquiry.
●
Did you load the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet in the ADF paper chute (feeder)?
Solution
You cannot load the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet in the ADF paper chute
(feeder).
Insert the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet into the return path opening.
For details, refer to the following:
● Scanning Documents Larger than A4/Letter Size (page 72)
● Scanning Photographs and Clippings without Damaging Them (page 75)
● Scanning Booklets such as Passports without Damaging Them (page 77)
137
Troubleshooting
●
Are the glass and rollers inside the ADF clean?
Solution
Clean the dirty parts.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
●
Are the pad unit and pick roller worn out?
Solution
Start up the Software Operation Panel to check the counters for the pad unit and pick roller, and if
necessary, replace the pad unit and pick roller.
For details, refer to Checking the Sheet Counters (page 162).
For details about replacing the pad unit and pick roller, refer to Replacing the Pad Unit (page 96) and
Replacing the Pick Roller (page 99).
●
Is there any foreign matter in the ADF?
Solution
Clean the ADF.
Remove any foreign matter from the ADF.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 89).
●
Did you place a thick document inside the Carrier Sheet/Photo Carrier Sheet?
Solution
Some papers may be too thick to place inside the Carrier Sheet/Photo Carrier Sheet.
Use documents that meet the requirements.
When scanning a thick document such as a booklet, place the document inside the Booklet Carrier Sheet
to scan it.
For details about conditions for using the Carrier Sheet/Photo Carrier Sheet/Booklet Carrier Sheet, refer to
the following:
● Conditions for Using the Carrier Sheet (page 60)
● Conditions for Using the Photo Carrier Sheet (page 62)
● Conditions for Using the Booklet Carrier Sheet (page 64)
138
Troubleshooting
Part of the Image Appears Missing in the Case Where the Carrier Sheet/Photo
Carrier Sheet/Booklet Carrier Sheet Is Used
Check the following points
● Did you place several small documents (such as photos or postcards) in the Carrier Sheet/Photo Carrier
Sheet/Booklet Carrier Sheet for scanning? (page 139)
● Is the fold line of the document outside the range of the Carrier Sheet? (page 139)
If the problem persists, refer to The First Measures to Take When You Encounter any Errors or Troubles
(page 140) and take measures accordingly. If the problem still persists, check each item in Before You
Contact the Scanner Service Provider (page 141) first, then contact the distributor/dealer where you
purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions
supplied with this product, and then make an inquiry.
●
Did you place several small documents (such as photos or postcards) in the Carrier Sheet/Photo Carrier
Sheet/Booklet Carrier Sheet for scanning?
Solution
Place only one document (such as a photo or postcard) at a time in the Carrier Sheet/Photo Carrier Sheet/
Booklet Carrier Sheet.
●
Is the fold line of the document outside the range of the Carrier Sheet?
Solution
If the fold line of the document is outside the range of the Carrier Sheet, part of the image may appear
missing around the fold line.
Place the document so that the fold line of the document is placed about 1 mm inside from the edge of
the Carrier Sheet.
139
Troubleshooting
The First Measures to Take When You Encounter any Errors or Troubles
If you encounter any errors or troubles while using the scanner, take the following measures:
● Make sure that sufficient power is supplied. Do not use an extension cable.
● Use the AC cable and AC adapter that are supplied.
● Refer to Daily Care (page 83) to clean the inside of the scanner.
● Turn the scanner off then back on.
If the problem still persists, check each item in Before You Contact the Scanner Service Provider (page 141)
first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in
the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries
section if provided in Safety Precautions supplied with this product, and then make an inquiry.
140
Troubleshooting
Before You Contact the Scanner Service Provider
Check the following items before contacting the distributor/dealer where you purchased this product.
● General (page 141)
● Error Status (page 141)
General
Item
Findings
Scanner name
Example: fi-800R
For details, refer to Checking the Product
Label (page 143).
Serial No.
Example: XXXX000001
For details, refer to Checking the Product
Label (page 143).
Date of manufacture
Example: 20XX-01 (January 20XX)
For details, refer to Checking the Product
Label (page 143).
Date of purchase
Symptom
Frequency of trouble
Warranty
Options used
Error Status
●
Computer Connection Issues
Item
Findings
Operating system (Windows)
Error message
Interface
Example: USB interface
Interface controller
●
Feeding Issues
Item
Findings
Paper type
141
Troubleshooting
Item
Findings
Main purpose of use
Date of last cleaning
Date of consumable replacement
Operator panel status
●
Image Quality Issues
Item
Findings
Scanner driver and version
Interface controller
Operating system (Windows)
●
Application
Example: PaperStream Capture
Scanning sides
Example: front, back, both
Resolution
Example: 600 dpi, 75 dpi
Image mode
Example: color, grayscale, black & white
Other
Item
Findings
Can you send the output image and a photo that shows the
paper condition by e-mail or fax?
142
Troubleshooting
Checking the Product Label
This section explains about the product label on the scanner.
The label is located on the place indicated in the following figure:
Label (example): Shows the scanner information.
143
Scanner Settings (Software Operation Panel)
This section explains how to use the Software Operation Panel to configure the scanner settings.
Starting Up the Software Operation Panel
The Software Operation Panel is installed together with the PaperStream IP driver.
With this application, you can configure settings for operations of the scanner and management of the consumable
parts.
ATTENTION
● Do not start up the Software Operation Panel during scanning.
● If you change the Software Operation Panel settings while the scanner driver window is displayed, the changes
may not be applied immediately. In that case, close the scanner driver window and open it again.
● Do not use the operator panel while the Software Operation Panel is running.
1 Confirm that the scanner is connected to the computer, then turn on the scanner.
For details about how to connect the scanner to the computer, refer to Getting Started.
For details about how to turn on the scanner, refer to How to Turn the Power ON (page 29).
2 Display the [Software Operation Panel] window.
● Windows Server 2008/Windows 7
Click [Start] menu → [All Programs] → [fi Series] → [Software Operation Panel].
● Windows Server 2012
Right-click the Start screen, and select [All apps] on the app bar → [Software Operation Panel] under [fi
Series].
● Windows Server 2012 R2/Windows 8.1
Click [↓] on the lower left side of the Start screen and select [Software Operation Panel] under [fi Series].
To display [↓], move the mouse cursor.
● Windows 10/Windows Server 2016/Windows Server 2019
144
Scanner Settings (Software Operation Panel)
Click [Start] menu → [fi Series] → [Software Operation Panel].
The Software Operation Panel icon is displayed in the menu that appears when you click
in the
notification area.
To have the Software Operation Panel icon always displayed in the notification area, drag and drop the icon
onto the notification area.
145
Scanner Settings (Software Operation Panel)
Setting the Software Operation Panel to [View Only mode]
By setting a password, the Software Operation Panel can run in [View Only mode] which allows users to only
view the scanner settings.
The scanner settings can be configured if no password is set.
In order to prevent unnecessary changes to the settings, a password can be used to restrict user operations.
146
Scanner Settings (Software Operation Panel)
Setting [View Only mode]
Set the Software Operation Panel to [View Only mode].
1 Set a password.
For details, refer to Setting a Password (page 151).
2 Right-click the Software Operation Panel icon in the notification area, and select [View Only mode] from
the menu.
The Software Operation Panel enters [View Only mode].
147
Scanner Settings (Software Operation Panel)
HINT
In [View Only mode], a check mark appears next to [View Only mode] in the menu that is displayed by rightclicking the Software Operation Panel icon in the notification area.
148
Scanner Settings (Software Operation Panel)
Exiting [View Only mode]
Exit [View Only mode] on the Software Operation Panel in the following procedure.
1 Right-click the Software Operation Panel icon in the notification area, and select [View Only mode] from
the menu.
The [Password setting] window appears.
2 Enter the current password and click the [OK] button.
149
Scanner Settings (Software Operation Panel)
The Software Operation Panel exits [View Only mode], and the scanner settings can now be changed.
HINT
When the Software Operation Panel exits [View Only mode], the check mark next to [View Only mode]
disappears from the menu that is displayed by right-clicking the Software Operation Panel icon in the notification
area.
150
Scanner Settings (Software Operation Panel)
Setting a Password
Set a password in the following procedure.
1 Right-click the Software Operation Panel icon in the notification area, and select [Password Setting]
from the menu.
The [Password setting] window appears.
2 Enter a new password then again to confirm, and click the [OK] button.
Up to 32 characters can be used for the password.
Note that only alphanumeric characters (a to z, A to Z, 0 to 9) are allowed.
A message window appears.
3 Click the [OK] button.
The password is set.
151
Scanner Settings (Software Operation Panel)
Changing the Password
Change the password in the following procedure.
1 Right-click the Software Operation Panel icon in the notification area, and select [Password Setting]
from the menu.
The [Password setting] window appears.
2 Enter the current password and click the [OK] button.
The [Password setting] window appears.
3 Enter a new password then again to confirm, and click the [OK] button.
Up to 32 characters can be used for the password.
Note that only alphanumeric characters (a to z, A to Z, 0 to 9) are allowed.
A message window appears.
152
Scanner Settings (Software Operation Panel)
4 Click the [OK] button.
The password is set.
153
Scanner Settings (Software Operation Panel)
Clearing the Password
Clear the password in the following procedure.
1 Right-click the Software Operation Panel icon in the notification area, and select [Password Setting]
from the menu.
The [Password setting] window appears.
2 Enter the current password and click the [OK] button.
The [Password setting] window appears.
3 Leave both fields blank and click the [OK] button.
A message window appears.
4 Click the [OK] button.
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The password is cleared.
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Scanner Settings (Software Operation Panel)
Resetting the Password
If you forgot your password, reset it.
1 Right-click the Software Operation Panel icon in the notification area, and select [Password Setting]
from the menu.
The [Password setting] window appears.
2 Enter the default password which is "fi-scanner", and click the [OK] button.
The [Password setting] window appears.
3 Enter a new password then again to confirm, and click the [OK] button.
Up to 32 characters can be used for the password.
Note that only alphanumeric characters (a to z, A to Z, 0 to 9) are allowed.
A message window appears.
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4 Click the [OK] button.
The password is set.
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Scanner Settings (Software Operation Panel)
Setting Items
The Software Operation Panel allows the configuration of the settings that are related to scanning documents
or managing consumable parts for the scanner that is connected to the computer.
The following lists are used for configuration.
● [Device Setting]
You can configure settings that are related to counting the number of sheets scanned and managing
consumable parts. You can also configure settings that are related to managing the power of a scanner and
adjusting the position to start the scan.
● [Device Setting 2]
You can configure settings that are related to scanning documents.
Device Setting
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting] and click the [Offset] button.
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Scanner Settings (Software Operation Panel)
The [Offset] window appears.
Items that can be configured in these windows are as follows:
Setting Item
Description
Count
(Checking/Clearing)
The status of each consumable part can be viewed to determine
when to replace or clean the consumables.
When you have replaced or cleaned a consumable part, clear
the corresponding counter.
Power saving
Specify the waiting time before the scanner enters power saving
mode.
Offset Setting
Specify a starting position for scanning.
Vertical magnification Adjustment
Specify the magnification level for the feed direction.
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Scanner Settings (Software Operation Panel)
Device Setting 2
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting 2].
The settings that are currently configured in [Device Setting 2] are listed on the right of the window.
HINT
● The Software Operation Panel settings can be restored to the factory default.
To restore the settings to the factory default, click the [Default] button. After a message is displayed,
click the [OK] button.
Note that the settings you have configured will be cleared.
● The Software Operation Panel settings can be backed up.
To back up the settings, click the [Save] button, then specify the file name and click the [Save] button in
the displayed window.
● You can use a backup file of the Software Operation Panel settings to restore the settings on other
scanners only if the scanner type is the same.
To restore the settings, click the [Restore] button, then specify the backup file and click the [Open]
button in the displayed window. After a message is displayed, click the [OK] button.
Note that restoration cannot be performed for other types of scanners.
Items that can be configured in [Device Setting 2] are as follows:
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Scanner Settings (Software Operation Panel)
Setting Item
Description
Multifeed
For documents that are loaded in the ADF paper chute (feeder),
configure the settings to detect overlapped documents during a
scan.
Page Edge Filler (U-turn)
For documents that are loaded in the ADF paper chute (feeder),
configure the settings to fill in the shadow or streaks around the
edges of the scanned image.
Page Edge Filler (Return)
For a document that is inserted into the return path opening,
configure the settings to fill in the shadow or streaks around the
edges of the scanned image.
Dropout color
You can exclude a color from being scanned by selecting either
red, green, or blue (three primary colors).
Document check area specification for
Multifeed Detection
For documents that are loaded in the ADF paper chute (feeder),
specify an area to detect overlapped documents.
Intelligent Multifeed Function
For documents that are loaded in the ADF paper chute (feeder),
configure the setting to automatically ignore certain patterns of
overlapped documents when the setting to detect overlapped
documents is enabled.
Number of paper feeding retries
Specify the number of feeding retries when a document is not
fed from the ADF paper chute (feeder).
Cleaning Cycle
Specify the cleaning cycle for the scanner inside.
Life Counter Alarm Setting
Specify the replacement cycle for the consumables.
Vertical Streak Detection
You can configure the settings for detecting dirt on the glass.
Vertical Streak Sensitivity
Specify the sensitivity level to detect vertical streaks (dirt on the
glass) when [Enable] is selected for [Vertical Streak Detection].
AutoCrop Boundary
When the scanner is set to detect the paper size automatically,
specify whether or not to optimize (round up/down) the
fractional part of the scanned image.
Power SW Control
Specify whether or not to turn on/off the scanner by pressing
the [Power] button on the scanner.
High Altitude Mode
Enable this mode to use the scanner at an altitude of 2,000 m
or higher.
USB
Change the USB setting if a connection between the scanner
and a computer cannot be established.
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Scanner Settings (Software Operation Panel)
Settings Related to Sheet Counters
Checking the Sheet Counters
The status of each consumable part can be viewed to determine when to replace or clean the consumables.
The background color of the counter changes as it gets closer to the time to replace the consumables or to clean the
scanner.
The color of each counter changes as follows:
● [After cleaning] counter
This counter turns yellow when the sheet count after cleaning reaches the value specified in Scanner Cleaning
Cycle [Cleaning Cycle] (page 166) in the Software Operation Panel.
● [Pad]/[Pick Rollers] counters
These counters turn light yellow when the sheet count after the consumable replacement reaches 95% of the
value specified in Specifying the Cycle to Replace Consumables [Life Counter Alarm Setting] (page 167) in the
Software Operation Panel, and turn yellow when the sheet count reaches 100%.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting].
In this window, you can check the following items:
Total Count (U-turn)
Total number of sheets scanned using the ADF paper chute (feeder)
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Scanner Settings (Software Operation Panel)
Total Count (Return)
Total number of sheets scanned using the return path opening
After cleaning
Total number of sheets scanned after cleaning
Pad
Total number of sheets scanned after the pad unit is replaced
Pick Roller
Total number of sheets scanned after the pick roller is replaced
The factory default setting for each counter is "0".
ATTENTION
If you turned off the scanner by unplugging the power cable, or selected [Disable power switch], the
number of scanned sheets may not be counted.
For details about disabling the power switch, refer to Method of Turning the Scanner ON/OFF [Power SW
Control] (page 194).
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Scanner Settings (Software Operation Panel)
Clearing the Sheet Counters
When you have replaced or cleaned a consumable part, clear the corresponding counter.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting] and click the [Clear] button for [After cleaning] when
cleaning is performed or click the [Clear] button for the consumable that you replaced.
The counter is reset to "0".
3 Click the [OK] button.
A message window appears.
4 Click the [OK] button.
The settings are saved.
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Scanner Settings (Software Operation Panel)
Messages for Cleaning or Replacing Consumables
The following message may appear on the computer while the scanner is in use.
Example: Message for replacing consumables
Example: Message for cleaning
Check the message, and replace the consumable or perform cleaning accordingly.
For information on how to replace consumables, refer to the following:
● Pad unit
Replacing the Pad Unit (page 96)
● Pick roller
Replacing the Pick Roller (page 99)
For details about cleaning, refer to Daily Care (page 83).
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Scanner Settings (Software Operation Panel)
Scanner Cleaning Cycle [Cleaning Cycle]
Specify the cleaning cycle for the scanner inside.
The background color of the [After cleaning] counter in [Device Setting] changes to yellow when the counter
reaches the specified value for this item.
You can also display a cleaning instruction message that is described in Messages for Cleaning or Replacing
Consumables (page 165).
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting 2] → [Cleaning Cycle].
3 Specify a value for the cleaning cycle.
The value can range from 1,000 to 255,000 sheets (in increments of 1,000).
The factory default setting is "1".
4 Specify whether or not to display the cleaning instruction message.
The [Show cleaning instructions.] check box is cleared for the factory default settings.
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Scanner Settings (Software Operation Panel)
Specifying the Cycle to Replace Consumables [Life Counter Alarm Setting]
Specify the replacement cycle for the consumables.
The background color of the counter for [Pad] or [Pick Rollers] in [Device Setting] changes to light yellow when the
sheet count (after a consumable replacement) reaches 95% of the value specified for this setting and turns yellow
when the sheet count reaches 100%.
You can also display the message for replacing consumables, which is described in Messages for Cleaning or
Replacing Consumables (page 165).
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting 2] → [Life Counter Alarm Setting].
3 Specify a value as the replacement cycle for each of the consumables.
The specifiable value is from 10,000 to 2,550,000 in increments of 10,000.
The factory default setting for [Pick Rollers] is "15".
The factory default setting for [Pad] is "3".
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Scanner Settings (Software Operation Panel)
Settings Related to Scanning
Adjusting the Position to Start the Scan [Offset Setting/Vertical magnification
Adjustment]
When the output position of the scanned image is not correct or the image appears shortened/elongated
(vertically), adjust the offset and the vertical magnification.
ATTENTION
Normally, you should not have to modify anything as the factory default settings already use adjusted values.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting] and click the [Offset] button.
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Scanner Settings (Software Operation Panel)
3 Adjust the level of offset/vertical magnification as needed.
Offset Setting
Unit
Select a unit for an offset adjustment.
The factory default setting is [U-turn (Front)].
Main
Specify the horizontal (width) offset.
The specified value can range from -2 to +2 mm (in increments of 0.5).
The factory default setting is "0".
Sub
Specify the vertical (length) offset.
The specified value can range from -2 to +2 mm (in increments of 0.5).
The factory default setting is "0".
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Scanner Settings (Software Operation Panel)
Vertical magnification Adjustment
Unit
Select a unit for a vertical magnification adjustment.
The factory default setting is [U-turn].
Vertical magnification Adjustment
Specify the vertical (length) magnification.
The specified value can range from -3.1 to +3.1% (in increments of 0.1).
The factory default setting is "0.0".
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Scanner Settings (Software Operation Panel)
Removing Shadows/Streaks that Appear around Edges of Images [Page Edge
Filler (U-turn)]
For documents that are loaded in the ADF paper chute (feeder), configure the settings to fill in the shadow or
streaks around the edges of the scanned image.
Depending on the condition of the documents that you scan, the shadow of a document may appear as black
streaks on the edges of the scanned image.
In this case, remove the black streaks by filling in the edges of the scanned image.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting 2] → [Page Edge Filler (U-turn)].
3 Specify the width of each margin (Top/Bottom/Right/Left) to fill in.
The factory default setting is "0".
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Scanner Settings (Software Operation Panel)
The specified area is filled in white or black, according to the background color.
(1): Top = 0 to 15 mm
(2): Bottom = -7 to 7 mm
(3): Right = 0 to 15 mm
(4): Left = 0 to 15 mm
(in 1 mm increments)
ATTENTION
Note that if the target range of page edge filler is too wide, some characters near the edge may appear
missing.
HINT
● You can change the background color to black or white in the scanner driver.
For details, refer to the help for the scanner driver.
● Depending on the value you specify for the bottom margin of the page edge filler, the page edge filler
function operates as follows:
- 1 to 7 mm
Fills in the specified area with the background color from the bottom edge of the image towards the
inside.
- -1 to -7 mm
Outputs the image without filling in the specified area with the background color from the bottom
edge of the image towards the outside. (Outputs the image with the specified area added when [Page
End Detection] is set in the scanner driver.)
● This setting can also be configured in the scanner driver.
In such a case, the page edge filler of the scanner driver is used on the image which the scanner already
filled in the edges.
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Scanner Settings (Software Operation Panel)
Removing Shadows/Streaks that Appear around Edges of Images [Page Edge
Filler (Return)]
For a document that is inserted into the return path opening, configure the settings to fill in the shadow or streaks
around the edges of the scanned image.
Depending on the condition of the documents that you scan, the shadow of a document may appear as black
streaks on the edges of the scanned image.
In this case, remove the black streaks by filling in the edges of the scanned image.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting 2] → [Page Edge Filler (Return)].
3 Specify the width of each margin (Top/Bottom/Right/Left) to fill in.
The factory default setting is "0".
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Scanner Settings (Software Operation Panel)
The specified area is filled in white or black, according to the background color.
(1): Top = -7 to 7 mm
(2): Bottom = 0 to 15 mm
(3): Right = 0 to 15 mm
(4): Left = 0 to 15 mm
(in 1 mm increments)
ATTENTION
Note that if the target range of page edge filler is too wide, some characters near the edge may appear
missing.
HINT
● You can change the background color to black or white in the scanner driver.
For details, refer to the help for the scanner driver.
● Depending on the value you specify for the top margin of the page edge filler, the page edge filler
function operates as follows:
- 1 to 7 mm
Fills in the specified area with the background color from the top edge of the image towards the
inside.
- -1 to -7 mm
Outputs the image with the specified area that is added from the top edge of the image towards the
outside.
● This setting can also be configured in the scanner driver.
In such a case, the page edge filler of the scanner driver is used on the image which the scanner already
filled in the edges.
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Scanner Settings (Software Operation Panel)
Configuring the Scan Setting to Drop Out Specified Colors When Scanning
[Dropout color]
You can exclude a color from being scanned by selecting either red, green, or blue (three primary colors).
Documents can be scanned without excluding any colors.
For example, when scanning a document with black characters and a green frame, if you select green for the
dropout color, only the black characters of the document are scanned.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting 2] → [Dropout color].
3 Select a color that you want to remove.
Red, Green, Blue
The selected color is removed.
The factory default setting is [Green].
None
No color is removed.
ATTENTION
● This function works the best with light (low intensity) colors, and dark colors may not be excluded.
● You cannot specify a color other than Red, Green, and Blue.
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Scanner Settings (Software Operation Panel)
To drop out other colors, configure the setting in the scanner driver.
For details, refer to the help for the scanner driver.
HINT
● This is only available in black & white or grayscale mode.
● This setting can also be configured in the scanner driver.
Note that priority is given to the scanner driver setting.
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Scanner Settings (Software Operation Panel)
Specifying the Number of Feeding Retries [Number of paper feeding retries]
Specify the number of feeding retries when a document is not fed from the ADF paper chute (feeder).
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting 2] → [Number of paper feeding retries].
3 Specify the number of paper feeding retries.
The value can range from 1 to 12 times.
The factory default setting is "4 times".
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Scanner Settings (Software Operation Panel)
Cropping the Image Boundary [AutoCrop Boundary]
When the scanner is set to detect the paper size automatically, specify whether or not to optimize (round up/down)
the fractional part of the scanned image.
When the paper size is detected, there may be a fractional part of the scanned image compared to the standard
paper size.
Output image size varies depending on how the fractional part is processed.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting 2] → [AutoCrop Boundary].
3 Select whether to include or exclude the fractional data.
Select [Optimize] to prevent information from missing a part.
The factory default setting is [Optimize].
ATTENTION
● While selecting [Optimize] can prevent information from missing a part, a shadow may appear around
the edges.
● When you scan a document with text around the edges while [Round Down] is selected, a part of the
information may be missing in the output image.
● For details about setting automatic page size detection, refer to the help for the scanner driver.
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Scanner Settings (Software Operation Panel)
HINT
This setting is effective only for scanning images in black & white.
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Scanner Settings (Software Operation Panel)
Scanning at High Altitude [High Altitude Mode]
Enable this mode to use the scanner at an altitude of 2,000 m or higher.
Low atmospheric pressure at high altitudes may lower the accuracy in detections for overlapped documents with the
ultrasonic sensor.
Setting [Enable] to on for High Altitude Mode improves the accuracy to detect overlapped documents.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting 2] → [High Altitude Mode].
3 Select [Enable] to use the scanner at high altitude.
The factory default setting is [Disable].
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Scanner Settings (Software Operation Panel)
Specifying the USB Operation [USB]
Change the USB setting if a connection between the scanner and a computer cannot be established.
After the setting is changed, the scanner is restarted.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting 2] → [USB].
3 Specify how the USB function operates.
Automatic
Operates in accordance with the connection environment. This is the factory default setting.
USB 2.0
Operates with USB 2.0.
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Scanner Settings (Software Operation Panel)
Settings Related to the Detection for Overlapped Documents (Multifeed)
Specifying a Method to Detect Overlapped Documents [Multifeed]
Multifeed is an error that occurs when two or more sheets are overlapped and fed at once.
For documents that are loaded in the ADF paper chute (feeder), configure the settings to detect overlapped
documents during a scan.
Overlapped documents are detected with the ultrasonic sensor or according to the difference in length of the
documents.
When overlapped documents are detected, an error message is displayed and the scan stops. If documents are
overlapped within 30 mm from the leading edge, they are not detected as overlapped.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting 2] → [Multifeed].
3 Select a detection method.
None
Does not detect overlapped documents.
This is the factory default setting.
Check Overlapping(Ultrasonic)
Detects overlapped documents with the ultrasonic sensor.
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Scanner Settings (Software Operation Panel)
When this is selected, you can specify the following two options:
● Specify an area to detect overlapped documents by the length from the leading edge of the document
in the feeding direction.
For details, refer to Specifying the Area to Detect Overlapped Documents [Document check area
specification for Multifeed Detection] (page 185).
● When a piece of paper is attached on a document, the length and position of the paper can be
memorized, and set to ignore overlapping of documents.
For details, refer to Configuring Not to Detect Certain Overlap Patterns (page 80).
Check Length
Detects overlapped documents according to the difference in length.
Select this to scan documents of the same length.
Note that overlapped documents cannot be detected accurately when a mixed batch of different lengths
are scanned.
Check Overlapping and Length
Detects overlapped documents by the combination of [Check Overlapping(Ultrasonic)] and [Check
Length].
When this is selected, you can specify the following two options:
● Specify an area to detect overlapped documents by the length from the leading edge of the document
in the feeding direction.
For details, refer to Specifying the Area to Detect Overlapped Documents [Document check area
specification for Multifeed Detection] (page 185).
● When a piece of paper is attached on a document, the length and position of the paper can be
memorized, and set to ignore overlapping of documents.
For details, refer to Configuring Not to Detect Certain Overlap Patterns (page 80).
Note that overlapped documents cannot be detected accurately when a mixed batch of different length
are scanned.
Length
Specify the difference in length of documents to be detected as overlapped documents.
Overlapped documents are detected when the the difference in length of documents is longer than the
specified value.
Specify this item when [Check Length] or [Check Overlapping and Length] is selected.
Any length under the specified value is tolerated as a slight error and not detected as overlapped
documents.
Select from 10/15/20 mm. The factory default setting is "10".
ATTENTION
● To scan documents with different lengths, select [Check Overlapping(Ultrasonic)].
● When an attachment such as a sticky note, receipt, or photo is attached on the document, the
attachment part of the document may be detected as overlapping of documents if [Check
Overlapping(Ultrasonic)] is selected. In that case, select [Check Length].
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Scanner Settings (Software Operation Panel)
Otherwise, detect overlapping of documents by specifying an area on the document that does not
include an area attached with paper in order to ignore the overlapping of documents for that area.
HINT
● This setting can also be configured in the scanner driver.
Note that priority is given to the scanner driver setting.
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Scanner Settings (Software Operation Panel)
Specifying the Area to Detect Overlapped Documents [Document check area
specification for Multifeed Detection]
For documents that are loaded in the ADF paper chute (feeder), specify an area to detect overlapped documents.
Specify this item when [Check Overlapping(Ultrasonic)] or [Check Overlapping and Length] is selected for
[Multifeed].
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting 2] → [Document check area specification for Multifeed
Detection].
Select the [Selected range] check box in the window.
3 Specify the detection range.
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Scanner Settings (Software Operation Panel)
[Selected range] check box
Select the check box to specify the detection range (colored in light pink) in the figure below.
The check box is cleared for the factory default settings.
Clearing this check box sets both start and end positions to "0", and overlapped documents are detected
within the whole document.
The above condition applies when the document is set to the center of the pick roller width.
If documents are overlapped within 30 mm from the leading edge, they are not detected as overlapped.
Disable (Middle)
This can be selected when the [Selected range] check box is selected.
Overlapped documents are not detected within the specified area.
This is the factory default setting.
Enable (Middle)
This can be selected when the [Selected range] check box is selected.
Overlapped documents are detected within the specified area.
Start (Middle)
Specify the start position of the detection area by the length from the leading edge of the document in
the feeding direction.
Range: 0 to 510 mm, in 2 mm increments, Start < End
The factory default setting is "0".
End (Middle)
Specify the end position of the detection area by the length from the leading edge of the document in
the feeding direction.
Range: 0 to 510 mm, in 2 mm increments, Start < End
The factory default setting is "0".
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Scanner Settings (Software Operation Panel)
HINT
● When the start and end positions are both "0", overlapped documents are detected in the whole
document regardless of the setting for [Selected range].
● To disable the detection of overlapped documents for the whole document, select [Disable] for [Selected
range], and set the start position to "0" and the end position to equal the document length or longer.
● If the start position is set at a length longer than the document length, overlapped documents are
detected in the whole document when [Disable] is selected for [Selected range], and overlapped
documents are not detected anywhere in the whole document when [Enable] is selected for [Selected
range].
● To detect overlapped documents, the area must be at least 5 mm in length.
Configure the setting so that the value of the end position minus the start position is 6 mm or more.
● You can also set the start position and the end position by the following methods:
- On the window for specifying the detection area, draw a square by dragging the mouse pointer.
- On the window for specifying the detection area, drag the handles that indicate the start position and
the end position.
● For examples of the overlapping detection area settings, refer to Examples of the Settings for the Area to
Detect the Overlapping of Documents (page 188).
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Scanner Settings (Software Operation Panel)
■
Examples of the Settings for the Area to Detect the Overlapping of Documents
Example 1
Setting details are as follows.
Detection area: Specify the enabled area, Start: 50 mm, End: 200 mm
Overlapping of documents is detected only within the light pink area.
Example 2
Setting details are as follows.
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Scanner Settings (Software Operation Panel)
Detection area: Specify the disabled area, Start: 0 mm, End: 300 mm
Overlapping of documents is detected only within the light pink area.
Example 3 (Bad Example)
Setting details are as follows.
Detection area: Specify the enabled area, Start: 100 mm, End: 102 mm
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Scanner Settings (Software Operation Panel)
Since the detection area (length) is less than 5 mm, overlapped documents cannot be detected accurately.
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Scanner Settings (Software Operation Panel)
Setting to Ignore Certain Overlap Patterns [Intelligent Multifeed Function]
For documents that are loaded in the ADF paper chute (feeder), configure the setting to automatically ignore
certain patterns of overlapped documents when the setting to detect overlapped documents is enabled.
Note that you first need to specify [Check Overlapping(Ultrasonic)] or [Check Overlapping and Length] in the
scanner driver and Specifying a Method to Detect Overlapped Documents [Multifeed] (page 182) on the Software
Operation Panel before setting this item.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting 2] → [Intelligent Multifeed Function].
3 Select an operation mode.
Manual mode
Specify whether overlapped documents are detected when re-scanning documents detected as
overlapped documents.
Does not memorize the size or location of the paper attachment.
This is the factory default setting.
Auto mode 1
Specify whether the length and position of a piece of paper attached on a document detected as
overlapped documents are memorized as an overlap pattern.
If the overlap pattern is memorized, documents with the same overlap pattern are not detected as
overlapped documents from the next scan.
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Scanner Settings (Software Operation Panel)
HINT
Eight of the most recent overlap patterns can be memorized when [Remember] in [Remember
overlap patterns at power-off] is enabled.
Auto mode 2
Specify whether the length of the longest piece of paper attached on a document detected as
overlapped documents is memorized as an overlap pattern.
If the overlap pattern is memorized, a document with a piece of paper in the same length or shorter
attached is not detected as overlapped documents from the next scan.
HINT
● By selecting the [Clear overlap pattern] check box, you can erase the overlap patterns that were
memorized in Auto mode.
You can erase overlap patterns that were not supposed to be memorized, but be careful with this
operation because all memorized patterns will be erased.
The check box is cleared for the factory default settings.
● By selecting the [Memorize the overlap pattern automatically] check box, you can record overlap
patterns in the window to check images for documents that were detected as overlapped documents.
The check box is cleared for the factory default settings.
● In [Remember overlap patterns at power-off], you can specify whether or not to keep the overlap
pattern upon turning the power off.
When [Remember] is specified, you can use eight of the most recent overlap patterns the next time the
scanner is powered on.
The factory default setting is [Do not remember].
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Scanner Settings (Software Operation Panel)
Settings Related to Waiting Time
Waiting Time for the Scanner to Enter Power Saving Mode [Power saving]
Specify the waiting time before the scanner enters power saving mode.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting].
3 Use the slider to specify the waiting time for the scanner to enter power saving mode.
The value can range from 5 to 115 minutes (in increments of 5).
The factory default setting is "15" minutes.
HINT
Selecting the [Power off after a certain period of time] check box turns the power off automatically if the
scanner is left on for a certain period of time without being used.
The check box is selected for the factory default setting.
You can select the timeout period for the scanner to be automatically turned off by [1 Hour]/[2 Hours]/[4
Hours]/[8 Hours].
The factory default setting is "4 Hours".
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Scanner Settings (Software Operation Panel)
Settings Related to Power On/Off and Start up of the Scanner
Method of Turning the Scanner ON/OFF [Power SW Control]
Specify whether or not to turn on/off the scanner by pressing the [Power] button on the scanner.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting 2] → [Power SW Control].
3 Select one of the following:
Enable power switch
The [Power] button on the scanner is used to turn on/off the scanner.
This is the factory default setting.
Disable power switch
Select this to use an AC power strip to control power supply for peripherals such as a scanner in
accordance with the computer's power.
The [Power] button on the scanner is not used to turn on/off the scanner.
Enable USB power feeding
In addition to the [Power] button on the scanner, turning on/off the computer can simultaneously turn
on/off the scanner.
194
Scanner Settings (Software Operation Panel)
Connecting/disconnecting a USB cable can turn on/off the scanner.
ATTENTION
Some types of computers and USB hubs keep supplying power to the USB bus even after the computer is
turned off.
In that case, [Enable USB power feeding] may not work properly.
195
Scanner Settings (Software Operation Panel)
Settings Related to Scanner Maintenance
Detecting Vertical Streaks [Vertical Streak Detection]
You can configure the settings for detecting dirt on the glass.
Vertical streaks may appear on images if the glass is dirty.
If [Enable] is selected for the vertical streak detection setting, you are notified when dirt on the glass (causing
vertical streaks) is detected. When you receive a message, clean the glass to prevent vertical streaks from appearing
on images.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting 2] → [Vertical Streak Detection].
3 Select whether or not to detect dirt on the glass (vertical streaks).
When you select [Enable], the scanner detects dirt on the glass (vertical streaks).
The factory default setting is [Disable].
196
Scanner Settings (Software Operation Panel)
Specifying the Sensitivity Level for Vertical Streak Detection [Vertical Streak
Sensitivity]
Specify the sensitivity level to detect vertical streaks (dirt on the glass) when [Enable] is selected for [Vertical Streak
Detection].
Adjust the sensitivity level according to how dirty the glass is.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 144).
2 From the list on the left, select [Device Setting 2] → [Vertical Streak Sensitivity].
3 Select the sensitivity level to detect dirt on the glass.
Low
Decreases the sensitivity level to detect dirt on the glass.
Specify this to detect dirt only when the glass is very dirty.
Normal
Detects dirt on the glass with the optimum sensitivity.
This is the factory default setting.
High
Increases the sensitivity level to detect dirt on the glass.
Specify this to detect dirt even when the glass is slightly dirty.
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Appendix
Basic Specification
Item
Specification
Scanner type
ADF (Automatic Document Feeder)
Image sensor
CIS × 2 (front, back)
Light source
RGB LED × 2 (front, back)
Scanning area (width ×
length)
Minimum size
50.8 × 50.8 mm/2 × 2 in.
Maximum size (*1)
A4 (portrait) (210 × 297 mm/8.3 × 11.7 in.)
Legal (portrait) (8.5 × 14 in.)
Long page document (215.9 × 863 mm/8.5 × 34 in.,
215.9 × 5,588 mm/8.5 × 220 in.)
Paper weight (thickness)
● ADF paper chute (feeder)
40 to 127 g/m2 (11 to 34 lb)
For A6 size or smaller, 40 to 209 g/m2 (11 to 56 lb)
For A8 size or smaller, 127 to 209 g/m2(34 to 56 lb)
● Return path opening
20 to 413 g/m2 (5.4 to 110 lb)
For plastic cards, 1.4 mm or less (embossed cards
can be used)
For booklets, 5 mm or less
Scanning speed (A4, Portrait, 300 dpi) (*2)
Simplex: 40 sheets/min, Duplex: 80 pages/min
Loading capacity (*3)
20 sheets
Paper weight: 80 g/m2 (20 lb)
Total thickness: 2 (0.08 in.) mm or less
Optical resolution
Output resolution
600 dpi
Binary (black & white)
50 to 600 dpi (configurable in 1 dpi increments)
Grayscale
Color
Multi-valued level
Color: 24-bit
Grayscale: 8-bit
Binary (black & white): 1-bit
Interface
USB 3.2 Gen1x1/USB 3.0/USB 2.0/USB 1.1 (*4)
Type B
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Appendix
*1:Long page scanning supports documents (loaded in the ADF paper chute (feeder)) with a length of up to
5,588 mm (220 in.) when the resolution is set to 200 dpi or lower.
*2:This is for scanning with the ADF paper chute (feeder). Note that this is the hardware limitation, and the
software's processing time such as data transfer time is added to the actual time of scanning.
*3:This is for scanning with the ADF paper chute (feeder). The capacity varies depending on the paper weight.
For details, refer to Documents for Scanning (page 48).
*4:Use the USB cable that is supplied.
When connecting the USB cable to a USB hub, make sure you connect it to a USB hub that is connected to
the USB port of a computer.
Connection with USB 3.2 Gen1x1/USB 3.0/USB 2.0 requires the USB port and the hub to support USB 3.2
Gen1x1/USB 3.0/USB 2.0.
Also note that the scanning speed slows down when USB 1.1 is used.
199
Appendix
Installation Specification
Item
Specification
Outer dimensions (Width × Depth × Height)
296 × 105 × 83 mm/11.65 × 4.13 × 3.27 in.
Installation space (W × D × H) (*1)
438 × 303 × 275 mm/17.24 × 11.93 ×
10.83 in.
Weight
2 kg (4.41 lb) or less
Input power
Power consumption
Ambient conditions
Calorific value
Voltage range
AC 100 to 240 V ±10%
Phase
Single phase
Frequency range
50/60 Hz ±3 Hz
Operating
19 W or less
Power saving
1.7 W or less
Power off
0.15 W or less
Temperature
Operating: 5 to 35℃ (41 to 95°F)
Not operating: -20 to 60℃ (-4 to 140°F)
Humidity
Operating: 20 to 80%
Not operating: 8 to 95%
Operating
16 kcal/h or less
Power saving
1.5 kcal/h or less
Shipping weight (*2)
2.9 kg (6.39 lb) or less
Support period
5 years
*1:The required installation space is a reference for scanning A4 size documents.
*2:Includes the package weight.
200
Appendix
Outer Dimensions
The outer dimensions are as follows:
Unit: mm (in.)
201
Appendix
Scanner Options
Name
Part No.
Description
Carrier Sheets
PA03360-0013
Carrier Sheets (5 sheets per set): These are sheets
that are used to feed documents without damaging
them.
The Carrier Sheet enables you to scan documents
larger than A4/Letter size (for example, A3 or B4 size)
and documents such as clippings without damaging
them.
The Carrier Sheet should be replaced approximately
every 500 scans.
However, replace it if damage or dirt is noticeable.
Photo Carrier Sheets
PA03770-0015
Photo Carrier Sheets (3 sheets per set): These are
sheets that are used to feed documents without
damaging them.
The Photo Carrier Sheet enables you to scan
documents such as photographs and clippings
without damaging them.
The Photo Carrier Sheet should be replaced
approximately every 500 scans.
However, replace it if damage or dirt is noticeable.
Booklet Carrier Sheet
PA03795-0018
Booklet Carrier Sheet (1 sheet per set): This is a sheet
that is used to feed documents without damaging
them.
The Booklet Carrier Sheet enables you to scan
booklets such as passports with attached photos
without damaging them.
The Booklet Carrier Sheet should be replaced
approximately every 2,500 scans.
However, replace it if damage or dirt is noticeable.
For details about purchasing the scanner options and more information, contact the distributor/dealer where
you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or
refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied
with this product, and then make an inquiry.
202
Appendix
Uninstalling the Software
1 Turn on the computer and log onto Windows as a user with administrator privileges.
2 Exit all running software.
3 Display the [Control Panel] window.
● Windows Server 2008/Windows 7
Click [Start] menu → [Control Panel].
● Windows Server 2012
Right-click the Start screen, and select [All apps] on the app bar → [Control Panel] under [Windows
System].
● Windows Server 2012 R2/Windows 8.1
Click [↓] on the lower left side of the Start screen → [Control Panel] under [Windows System].
To display [↓], move the mouse cursor.
● Windows 10/Windows Server 2016/Windows Server 2019
Click [Start] menu → [Windows System] → [Control Panel].
4 Select [Uninstall a program].
The [Programs and Features] window appears with a list of the currently installed software.
5 Select a software to uninstall.
● When uninstalling the PaperStream IP driver
Select one of the following:
- PaperStream IP (TWAIN)
- PaperStream IP (TWAIN x64)
- PaperStream IP (ISIS) Bundle
● When uninstalling 2D Barcode for PaperStream
Select [2D Barcode for PaperStream].
● When uninstalling Software Operation Panel
Select [Software Operation Panel].
The Software Operation Panel is installed together with the PaperStream IP driver.
● When uninstalling Error Recovery Guide
Select [Error Recovery Guide for fi-800R].
● When uninstalling PaperStream Capture/PaperStream Capture Pro (Trial)
Select [PaperStream Capture].
● When uninstalling ABBYY FineReader for ScanSnap™
Select [ABBYY FineReader for ScanSnap(TM)].
● When uninstalling manuals
Select [fi Series manuals for fi-800R].
● When uninstalling Scanner Central Admin Agent
Select [Scanner Central Admin Agent].
203
Appendix
● When uninstalling fi Series Online Update
Select [fi Series Online Update].
6 Click the [Uninstall] button or the [Uninstall/Change] button.
7 If a confirmation message appears, click the [OK] button or the [Yes] button.
The software is uninstalled.
204
Contact for Inquiries
●
Contact for Inquiries
Refer to the contact list on the last page of the Safety Precautions manual.
● ABBYY FineReader for ScanSnap™
- Windows Server 2008/Windows 7
Select [Start] menu→[All Programs]→[ABBYY FineReader for ScanSnap (TM)]→[User's Guide]→[Technical
Support].
- Windows Server 2012
Right-click the Start screen, select [All apps] on the app bar, and then select [User's Guide] under [ABBYY
FineReader for ScanSnap (TM)]→[Technical Support].
- Windows Server 2012 R2/Windows 8.1
Click [↓] on the lower left side of the Start screen, and then select [User's Guide] under [ABBYY FineReader
for ScanSnap(TM)]→[Technical Support].
To display [↓], move the mouse cursor.
- Windows 10/Windows Server 2016
Select [Start] menu→[ABBYY FineReader for ScanSnap (TM)]→[User's Guide]→[Technical Support].
● Image Scanner fi Series
For other inquiries regarding the scanner, refer to the following web page:
http://imagescanner.fujitsu.com/g-support.html
If the solution to your problem cannot be found on the above web page, refer to the contact information for
your Fujitsu office on the following web page:
http://imagescanner.fujitsu.com/warranty.html
●
Contact for Purchasing Consumables or Cleaning Materials
http://www.fujitsu.com/global/shop/computing/IMAGE_index.html
205
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