Fujitsu fi-7300NX scanner Operator's Guide

Fujitsu fi-7300NX scanner Operator's Guide
P3PC-6192-01ENZ2
FUJITSU Image Scanner
fi-7300NX
Operator's Guide
Contents
Introduction
9
Manuals .............................................................................................................................................................. 9
Trademarks ....................................................................................................................................................... 13
Manufacturer.................................................................................................................................................... 13
Safety Information ........................................................................................................................................... 13
Symbols Used in This Manual........................................................................................................................... 14
Abbreviations Used in This Manual ................................................................................................................. 15
Arrow Symbols in This Manual ......................................................................................................................... 16
Screen Examples in This Manual...................................................................................................................... 16
Notice................................................................................................................................................................ 16
Scanner Overview
17
Main Features................................................................................................................................................... 17
Operating Methods .......................................................................................................................................... 20
Parts and Functions.......................................................................................................................................... 21
Icons on the Touch Screen................................................................................................................................ 26
Scanner Setup
31
When Connecting the Scanner via Wi-Fi ......................................................................................................... 34
Connecting to a Wireless Access Point by Selecting One from the List of Wireless Access Points ................................... 37
Connecting to a Wireless Access Point by Pressing the WPS Button............................................................................... 38
Connecting to a Wireless Access Point by Entering the PIN for WPS............................................................................... 39
When Establishing a Connection by Entering the Information for the Wireless Access Point......................................... 40
When Connecting to a Network Which Requires a Certificate ........................................................................................ 41
When Connecting the Scanner via a Wired LAN.............................................................................................. 44
When Connecting the Scanner to the Computer via a USB Cable................................................................... 47
Checking the Network Connection for the Scanner......................................................................................... 49
Installing Software........................................................................................................................................... 50
Overview of the Bundled Software ................................................................................................................................ 50
System Requirements.................................................................................................................................................... 52
Installation (Recommended) ........................................................................................................................................ 53
Installation (Custom) .................................................................................................................................................... 54
Basic Operations
55
2
Contents
Turning the Power ON/OFF............................................................................................................................... 55
How to Turn the Power ON ............................................................................................................................................ 55
How to Turn the Power OFF ........................................................................................................................................... 56
Login/Logout (Using PaperStream NX Manager)............................................................................................ 57
Entering and Resuming from Power Saving Mode.......................................................................................... 60
Opening/Closing the ADF ................................................................................................................................. 62
How to Open the ADF .................................................................................................................................................... 62
How to Close the ADF .................................................................................................................................................... 63
Setting Up the ADF Paper Chute (Feeder)....................................................................................................... 64
Setting Up the Stacker ..................................................................................................................................... 65
Document Length Is A6 (Landscape) or Longer............................................................................................................. 65
Document Length Is A7 (Landscape) or Shorter ............................................................................................................ 66
How to Perform a Basic Scan
67
Using an Image Scanning Application on the Computer ................................................................................ 68
Using an Image Scanning Application Started on the Touch Screen.............................................................. 70
Button Settings ............................................................................................................................................................. 71
Operations on the Scanner ............................................................................................................................................ 74
Using a Job (With PaperStream NX Manager) ................................................................................................ 75
How to Load Documents
76
Loading Documents.......................................................................................................................................... 76
Preparation ................................................................................................................................................................... 76
How to Load Documents ............................................................................................................................................... 78
Documents for Scanning .................................................................................................................................. 79
Paper Size ..................................................................................................................................................................... 79
Paper Type .................................................................................................................................................................... 79
Paper Weight (Thickness).............................................................................................................................................. 79
Documents That May Not Be Scanned Successfully ....................................................................................................... 80
Documents That Must Not Be Scanned.......................................................................................................................... 80
Precautions ................................................................................................................................................................... 81
Loading Capacity........................................................................................................................................................... 83
Area Not to Be Perforated ............................................................................................................................................. 84
Conditions Required to Accurately Detect Overlapped Documents (Multifeed) ............................................................. 85
Conditions for Mixed Batch Scanning ............................................................................................................................ 87
Conditions for Automatic Page Size Detection............................................................................................................... 90
Conditions for Using the Carrier Sheet ........................................................................................................................... 91
3
Contents
Various Ways to Scan
93
Scanning Documents with Different Widths ................................................................................................... 94
Scanning Documents Folded in Half ................................................................................................................ 96
Scanning Documents such as Envelopes or Multi-Layered Transfer Paper .................................................... 99
Scanning Photographs and Clippings ............................................................................................................ 101
Scanning Long Page Documents.................................................................................................................... 103
Feeding Documents Manually ....................................................................................................................... 105
Configuring Not to Detect Certain Overlap Patterns..................................................................................... 107
Operational Procedure ................................................................................................................................................ 108
Disabling the Paper Protection Function....................................................................................................... 110
Operational Procedure ................................................................................................................................................ 110
Counting the Number of Documents ............................................................................................................. 111
Daily Care
112
Cleaning Materials ......................................................................................................................................... 112
Location and Frequency ................................................................................................................................. 114
Cleaning the Outside of the Scanner ............................................................................................................. 116
Cleaning the Inside of the Scanner (ADF) with Cleaning Paper ................................................................... 117
Cleaning the Inside of the Scanner (ADF) with a Cloth ................................................................................ 119
Cleaning the Carrier Sheet ............................................................................................................................. 124
Replacing the Consumables
125
Consumables and Replacement Cycles .......................................................................................................... 125
Replacing the Brake Roller............................................................................................................................. 127
Replacing the Pick Roller ............................................................................................................................... 132
Troubleshooting
140
When a Paper Jam Occurs .............................................................................................................................. 140
Errors............................................................................................................................................................... 142
Paper Feeding Error........................................................................................................................................ 145
Paper Protection.......................................................................................................................................................... 145
Paper Jam.................................................................................................................................................................... 145
Multifeed..................................................................................................................................................................... 145
Feed Mode Switched ................................................................................................................................................... 146
4
Contents
Sensor(s) dirty............................................................................................................................................................. 146
Cover Open Error............................................................................................................................................. 147
Cover Open.................................................................................................................................................................. 147
Internal and Optical Errors............................................................................................................................. 148
Optical Error ................................................................................................................................................................ 148
Operator Panel error.................................................................................................................................................... 148
EEPROM Error .............................................................................................................................................................. 148
Image Memory Read-Write Error ................................................................................................................................. 148
Overrun Error .................................................................................................................................................. 150
Background Switching Mechanism Error ..................................................................................................................... 150
Chip Error ........................................................................................................................................................ 151
Memory Error .............................................................................................................................................................. 151
Motor Circuit Error .......................................................................................................................................... 152
Motor Circuit Error ....................................................................................................................................................... 152
Lamp Circuit Error........................................................................................................................................................ 152
Sensor Error .................................................................................................................................................... 153
Sensor Error................................................................................................................................................................. 153
Communication Related Errors ...................................................................................................................... 154
Module Error ............................................................................................................................................................... 154
Network Setting Error .................................................................................................................................................. 154
Server Setting Error ..................................................................................................................................................... 154
Authentication Failed.................................................................................................................................................. 155
Other Errors .................................................................................................................................................... 156
Being used by others................................................................................................................................................... 156
The scanner is in Doc Counting mode.......................................................................................................................... 156
Scanning has been paused by the user. ...................................................................................................................... 156
Outside designated scan area error............................................................................................................................. 156
Invalid Command ........................................................................................................................................................ 157
Connection Test Result................................................................................................................................... 158
Troubleshooting ............................................................................................................................................. 159
The Scanner Cannot Be Powered ON ........................................................................................................................... 161
The Touch Screen or the [Power] Button Light or Both Switch Off ............................................................................... 162
The Touch Screen Does Not Function........................................................................................................................... 163
A Malfunction Occurs in the Touch Screen/The Display on the Touch Screen Is in an Incorrect Position ....................... 164
The Display on the Touch Screen Is Distorted .............................................................................................................. 165
Cannot Connect the Scanner and a Computer via Wi-Fi ............................................................................................... 166
A Wireless Access Point Is Not Displayed in the Access Point List ................................................................................ 172
Wi-Fi Setting for WPS Fails........................................................................................................................................... 174
Failed to Establish a Wi-Fi Connection by Configuring the Settings Manually ............................................................. 177
5
Contents
The Connection Between the Scanner and Computer Frequently Cuts Off ................................................................... 180
Cannot Connect the Scanner and a Computer via a Wired LAN .................................................................................... 181
Cannot Connect the Scanner to a Destination by Specifying an IP Address.................................................................. 186
Cannot Connect the Scanner to a Destination by Specifying a Host Name................................................................... 188
Scanning Does Not Start.............................................................................................................................................. 191
Scanning Takes a Long Time ....................................................................................................................................... 192
Image Quality Is Poor .................................................................................................................................................. 193
Quality of Scanned Text or Lines Is Unsatisfactory ....................................................................................................... 194
Images Are Distorted or Not Clear ............................................................................................................................... 195
Vertical Streaks Appear on the Images ........................................................................................................................ 196
Error Code "U4:40" Is Displayed on the Touch Screen While Scanning.......................................................................... 197
Overlapped Documents Are Frequently Fed into the Scanner...................................................................................... 198
Situation in Which the Document Is not Fed into the ADF Occurs Frequently .............................................................. 201
Paper Protection Is Set Off Frequently ......................................................................................................................... 203
Paper Jams/Pick Errors Occur Frequently...................................................................................................................... 205
Images Turn Out Elongated......................................................................................................................................... 207
A Shadow Appears at the Top or the Bottom of the Image .......................................................................................... 208
There Are Black Traces on the Document..................................................................................................................... 209
The Carrier Sheet Is Not Fed Smoothly/Paper Jams Occur............................................................................................. 210
Part of the Image Appears Missing in the Case Where the Carrier Sheet Is Used ......................................................... 212
Before You Contact the Scanner Service Provider ......................................................................................... 213
General ....................................................................................................................................................................... 213
Error Status ................................................................................................................................................................. 213
Checking the Product Label ........................................................................................................................... 215
Scanner Settings (Touch Screen)
216
Setting Items .................................................................................................................................................. 216
How to connect............................................................................................................................................... 219
Power Management ....................................................................................................................................... 220
Scanner Name................................................................................................................................................. 222
Network .......................................................................................................................................................... 223
Paper Source/Feeding..................................................................................................................................... 227
Paper Protection............................................................................................................................................. 232
Image.............................................................................................................................................................. 234
Cleaning & Maintenance................................................................................................................................ 238
USB.................................................................................................................................................................. 239
Admin Password ............................................................................................................................................. 239
6
Contents
Restore Factory Defaults ................................................................................................................................ 240
Scanner Settings (Software Operation Panel)
241
Starting Up the Software Operation Panel.................................................................................................... 241
Password Setting for the Software Operation Panel..................................................................................... 243
Setting a Password ...................................................................................................................................................... 244
Setting [View Only mode] ........................................................................................................................................... 245
Exiting [View Only mode] ........................................................................................................................................... 247
Changing the Password............................................................................................................................................... 249
Clearing the Password ................................................................................................................................................. 251
Resetting the Password ............................................................................................................................................... 252
Setting Items .................................................................................................................................................. 254
Device Setting ............................................................................................................................................................. 254
Device Setting 2 .......................................................................................................................................................... 256
Settings Related to Sheet Counters............................................................................................................... 259
Checking the Sheet Counter ........................................................................................................................................ 259
Clearing the Sheet Counters ........................................................................................................................................ 261
Messages for Cleaning or Replacing Consumables ...................................................................................................... 262
Scanner Cleaning Cycle [Cleaning Cycle] ..................................................................................................................... 263
Replacement Cycle of Consumables [Life Counter Alarm Setting] ............................................................................... 264
Settings Related to Scanning......................................................................................................................... 265
Adjusting the Position to Start the Scan [Offset Setting/Vertical magnification Adjustment] ...................................... 265
Removing Shadows/Streaks that Appear around Edges of Images [Page Edge Filler (ADF)] ....................................... 268
Configuring the Scan Setting to Drop Out Specified Colors When Scanning [Dropout color] ........................................ 270
Shortening the Scanning Intervals [Pre-Pick] .............................................................................................................. 272
Specifying the Number of Retries for Paper Feeding [Number of Paper Feeding Retries]............................................ 273
Feeding [Pick Speed] .................................................................................................................................................. 274
Cropping the Image Boundary [AutoCrop Boundary] .................................................................................................. 275
Protecting the Documents from Being Damaged [Paper Protection] .......................................................................... 277
Specifying the Sensitivity Level for Paper Protection [Paper Protection Sensitivity] .................................................... 279
Scanning at High Altitude [High Altitude Mode]......................................................................................................... 281
Specifying the Image Quality for Scanning [Image Quality Mode] .............................................................................. 282
Settings Related to the Detection for Overlapped Documents (Multifeed) ................................................ 283
Specifying a Method to Detect Overlapped Documents [Multifeed] ............................................................................ 283
Specifying the Area to Detect Overlapped Documents [Document check area specification for Multifeed Detection] . 286
Setting to Ignore Certain Overlap Patterns [Intelligent Multifeed Function] ............................................................... 292
Settings Related to Waiting Time.................................................................................................................. 294
Waiting Time in Manual Feeding [Manual Feeding] ................................................................................................... 294
Waiting Time for the Scanner to Enter Power Saving Mode [Power saving] ................................................................ 296
7
Contents
Settings Related to Power On/Off and Start up of the Scanner .................................................................... 297
Method of Turning the Scanner ON/OFF [Power SW Control] ....................................................................................... 297
Startup Mode Setting for the Scanner [Startup mode]................................................................................................. 299
Settings Related to Scanner Maintenance .................................................................................................... 300
Detecting Vertical Streaks [Vertical Streak Detection] ................................................................................................. 300
Specifying the Sensitivity Level for Vertical Streak Detection [Vertical Streak Sensitivity] ........................................... 301
Settings Related to Scanner Maintenance and Inspection Cycle [Maintenance and Inspection Cycle]......................... 302
Appendix
303
Basic Specification.......................................................................................................................................... 303
Installation Specification............................................................................................................................... 306
Outer Dimensions ........................................................................................................................................... 307
Scanner Options ............................................................................................................................................. 308
Uninstalling the Software .............................................................................................................................. 309
Contact for Inquiries
311
8
Introduction
Thank you for purchasing this product.
Manuals
The following manuals are included for this product.
Read them as needed.
●
Manuals
Description
Safety Precautions (paper, PDF)
Contains important information about the safe use of this
product.
Make sure to read this manual before using the scanner.
The PDF version is included in the Setup DVD-ROM.
Getting Started (paper)
Explains the operations from setting up the scanner to turning it
on.
Operator's Guide (this manual) (HTML)
Provides detailed information on how to set up the scanner, how
to operate and maintain the scanner daily, how to replace the
consumables, and how to troubleshoot problems.
Included in the Setup DVD-ROM.
Touch Screen Help (HTML)
Explains about how to troubleshoot errors and how to clean the
scanner.
Can be referenced from the touch screen on the scanner.
Scanner Central Admin User's Guide (PDF)
Explains about the overview, installation, operation and
maintenance of Scanner Central Admin.
Included in the Setup DVD-ROM.
PaperStream NX Manager User's Guide
Explains about the overview, installation, setup, operation,
maintenance and items on the windows of PaperStream NX
Manager.
This guide can be downloaded from the following web page:
http://www.fujitsu.com/global/support/computing/peripheral/
scanners/manual/
Help (scanner driver)
Explains how to use and configure the settings for the scanner
drivers.
Can be referenced from each scanner driver.
Help (application)
Explains how to use and configure the settings for the
application software.
Read them as needed.
Can be referenced from each application.
Manuals to refer to when setting up the scanner
9
Introduction
Actions to take and manuals to refer to for each operating method when setting up the scanner are as follows.
Read them as needed.
For details about operating methods, refer to Operating Methods (page 20).
Operating with a Computer
Action
Refer to
From unpackaging to turning the power on
Getting Started
Setting up the
scanner
Setting up by importing the
setup file (Easy Setup)
Refer to the following web page:
http://imagescanner.fujitsu.com/r/st/
Setting a connection method
Operator's Guide
When Connecting the Scanner via Wi-Fi (page
34)
When Connecting the Scanner via a Wired LAN
(page 44)
When Connecting the Scanner to the Computer
via a USB Cable (page 47)
Setting for a network which
requires a certificate
Operator's Guide
When Connecting to a Network Which Requires a
Certificate (page 41)
Structuring a server
Configuring preferences for a
DNS server (when using a DNS
server)
10
Manual for the DNS server
Introduction
Action
Refer to
From the installation to
operations of Scanner Central
Admin (when using Scanner
Central Admin Agent)
Scanner Central Admin User's Guide
● Chapter 2 Installation of Scanner Central Admin
● Chapter 3 Using the Scanner Central Admin Server
● Chapter 4 Using e-Mail Alerts
● Chapter 5 Linking with the Integrated Management
System
Scanning
Scanning procedure
Operator's Guide
● Using an Image Scanning Application on the
Computer (page 68)
● Using an Image Scanning Application Started on the
Touch Screen (page 70)
Scan settings
● Help for the scanner driver
● Help for the image scanning application
Operational settings for the
scanner
Operator's Guide
● Scanner Settings (Touch Screen) (page 216)
● Scanner Settings (Software Operation Panel) (page
241)
Operating with PaperStream NX Manager
Action
Refer to
From unpackaging to turning the power on
Getting Started
Setting up the
scanner
Setting up by importing the
setup file (Easy Setup)
Refer to the following web page:
http://imagescanner.fujitsu.com/r/st/
Setting a connection method
Operator's Guide
When Connecting the Scanner via Wi-Fi (page
34)
11
Introduction
Action
Refer to
When Connecting the Scanner via a Wired LAN
(page 44)
Setting for a network which
requires a certificate
Operator's Guide
When Connecting to a Network Which Requires a
Certificate (page 41)
Structuring a server
Configuring preferences for a
DNS server (when using a DNS
server)
Manual for the DNS server
From the installation to
operations of PaperStream NX
Manager
PaperStream NX Manager User's Guide
● Flow from the Installation to the Operations
● Installation
● Setup
● Operations
Scanning
From the installation to
operations of Scanner Central
Admin (when using Scanner
Central Admin Server)
Scanner Central Admin User's Guide
● Chapter 2 Installation of Scanner Central Admin
Scanning procedure
Operator's Guide
● Chapter 3 Using the Scanner Central Admin Server
● Using a Job (With PaperStream NX Manager) (page
75)
Scan settings
PaperStream NX Manager User's Guide
● Settings
Operational settings for the
scanner
Operator's Guide
● Scanner Settings (Touch Screen) (page 216)
12
Introduction
Trademarks
Microsoft, Windows, Windows Server, Excel, SharePoint, and Internet Explorer are either registered trademarks
or trademarks of Microsoft Corporation in the United States and/or other countries.
Word is the product of Microsoft Corporation in the United States.
ISIS is a trademark of Open Text.
Intel, Pentium, and Intel Core are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other
countries.
Wi-Fi, Wi-Fi Protected Setup, and the Wi-Fi Protected Setup Logo are trademarks of Wi-Fi Alliance.
ABBYY™ FineReader™ Engine © ABBYY. OCR by ABBYY
ABBYY and FineReader are trademarks of ABBYY Software, Ltd. which may be registered in some jurisdictions.
The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other
countries.
Besides the software authored by the product developer (PFU Limited), this scanner contains other free
software, such as software copyrighted under the GNU General Public License (GPL) or the GNU Lesser General
Public License (LGPL). For details concerning the conditions of the licenses for Open Source Software (OSS),
refer to the screen that appears when you press
in the lower right of the home screen on the touch
screen of this scanner and then [Authentication/License].
ScanSnap, ScanSnap Manager, and PaperStream are registered trademarks or trademarks of PFU Limited in
Japan.
Other company names and product names are the registered trademarks or trademarks of the respective
companies.
Manufacturer
PFU Limited
YOKOHAMA i-MARK PLACE, 4-4-5 Minatomirai, Nishi-ku, Yokohama, Kanagawa, 220-8567, Japan
© PFU Limited 2018
Safety Information
The attached "Safety Precautions" manual contains important information about the safe and correct use of this
product.
Make sure that you read and understand it before using the scanner.
13
Introduction
Symbols Used in This Manual
The following indications are used in this manual to obviate any chance of accident or damage to you, people
near you, and your property.
Warning labels consist of a symbol indicating the severity and a warning statement.
The symbols and their meanings are as follows.
WARNING
This indication alerts operators of an operation that, if not strictly observed, may result
in severe injury or death.
CAUTION
This indication alerts operators of an operation that, if not strictly observed, may result
in safety hazards to personnel or damage to the product.
14
Introduction
Abbreviations Used in This Manual
The following abbreviations are used in this manual.
Name
Indication
Windows Server® 2008 Standard (32-bit/64-bit)
Windows Server 2008 (*1)
Windows Server® 2008 R2 Standard (64-bit)
Windows 7 (*1)
Windows® 7 Home Premium (32-bit/64-bit)
Windows® 7 Professional (32-bit/64-bit)
Windows® 7 Enterprise (32-bit/64-bit)
Windows® 7 Ultimate (32-bit/64-bit)
Windows Server® 2012 Standard (64-bit)
Windows Server 2012 (*1)
Windows Server® 2012 R2 Standard (64-bit)
Windows Server 2012 R2 (*1)
Windows® 8.1 (32-bit/64-bit)
Windows 8.1 (*1)
Windows® 8.1 Pro (32-bit/64-bit)
Windows® 8.1 Enterprise (32-bit/64-bit)
Windows 10 (*1)
Windows® 10 Home (32-bit/64-bit)
Windows® 10 Pro (32-bit/64-bit)
Windows® 10 Enterprise (32-bit/64-bit)
Windows® 10 Education (32-bit/64-bit)
Windows Server® 2016 Standard (64-bit)
Windows Server 2016 (*1)
Windows® Internet Explorer®
Internet Explorer
Internet Explorer®
Word
Microsoft® Word
Microsoft® Office Word
Excel
Microsoft® Excel®
Microsoft® Office Excel®
Wi-Fi Protected Setup™
WPS
PaperStream IP (TWAIN)
PaperStream IP (TWAIN x64)
PaperStream IP (ISIS) Bundle
PaperStream IP driver
Wireless access point
Wireless router
Wireless access point
15
Introduction
*1:Where there is no distinction between the different versions of the above operating system, the general
term "Windows" is used.
Arrow Symbols in This Manual
Right-arrow symbols (→) are used to separate icons or menu options which should be selected in succession.
Example:Click [Start] menu → [Control Panel].
Screen Examples in This Manual
Microsoft product screenshots are reprinted with permission from Microsoft Corporation.
The screen examples in this manual are subject to change without notice in the interest of product
development.
If the actual displayed screen differs from the screen examples in this manual, operate by following the actual
displayed screen while referring to the user's manual of the scanner application that you are using.
The screenshots used in this manual are of Windows 7. The actual windows and operations may differ
depending on the operating system. Also note that the screens and operations may differ from this manual
after the scanner application software is updated. In that case, refer to the manual provided upon updating the
software.
Notice
● The contents of this manual are subject to change without notice.
● PFU Limited assumes no liability for incidental or consequential damages arising from the use of this
product, and any claims by a third party.
● Copying of the contents of this manual, in whole or in part, as well as the scanner applications is prohibited
under the copyright law.
Issue date: June 2018
Issued by: PFU Limited
16
Scanner Overview
This section explains the main features of this product, the names of parts and their functions.
Main Features
The scanner is equipped with the following features:
●
High speed scanning
The scanner has achieved a scanning speed of 60 ppm/120 ipm (*1).
Furthermore, up to 80 sheets of documents (*2) can be loaded for continuous scanning which enables you to
quickly digitize a large volume of documents.
●
Network connection
The scanner can be connected via Wi-Fi or a wired LAN.
Even with a network connection, a scanning speed of 60 ppm/120 ipm (*1) is possible.
A USB cable is not required to connect the scanner and a computer so that the scanner can be placed
anywhere.
●
Touch screen
The scanner has a 4.3-inch TFT color touch screen which enables you to operate the scanner with simple actions
such as seeing and touching.
The touch screen also enables you to specify various operational settings for scanning documents and check
the number of sheets scanned or the error status with ease.
●
Contactless smart card reader
The scanner has a contactless smart card reader which enables you to easily log into the scanner by holding a
smart card over the scanner.
●
Capable of scanning documents folded in half, envelopes, multi-layered transfer paper
In order to scan documents folded in half, envelopes, and multi-layered transfer paper, the scanner is equipped
with a feed mode switch that is used to switch the mode to Manual Single Mode.
Manual Single Mode reduces the load on documents being fed so that documents are fed and scanned
successfully.
●
Improved efficiency for pre-scan work
The scanner can perform "mixed batch scanning" which allows you to scan documents with different paper
weights and sizes at once.
This simplifies the process of sorting the documents before scanning.
17
Scanner Overview
●
Reduced work loss caused by multifeeds
The scanner has ultrasonic multifeed sensors that accurately detect "multifeed" errors where two or more sheets
are fed through the scanner at once.
This detection for overlapped documents is reliable even when scanning a mixed batch of documents with
different paper weights and sizes, avoiding potential work loss.
●
Intelligent multifeed detection function
When there is paper of the same size attached to a designated location on the page, the intelligent multifeed
detection function enables the scanner to recognize the location of the attachment.
The scanner does not detect the recognized area where the attachment is on as overlapping of documents so
that scanning can continue.
●
Paper protection function by detecting paper jam noise
This function reduces the risk of having the valuable documents damaged by stopping the scan when the
scanner detects paper jam noise.
●
Advanced image processing function
The automatic color detection function outputs images in color or monochrome depending on the document
content.
●
Capable of scanning photographs and clippings
The Carrier Sheet is available as an option in order to scan photographs and clippings. Multiple Carrier Sheets
can be scanned in one go, and can be mixed with regular documents in the same batch.
●
Centralized operation of multiple scanners
With PaperStream NX Manager, multiple scanners can be operated together.
For example, you can specify users who can use the scanners and specify scanning menus that are customized
for each user, and distribute them to the scanners.
You can also save images in a specified linked destination, and monitor the processing status of images.
For details, refer to the PaperStream NX Manager User's Guide.
The PaperStream NX Manager User's Guide can be downloaded from the following web page:
http://www.fujitsu.com/global/support/computing/peripheral/scanners/manual/
●
Centralized management of multiple scanners
With Scanner Central Admin Server, multiple scanners can be managed together.
For example, the application can be used to update the setting information and the firmware update module
for all scanners at once, and check the operating status of each scanner.
When PaperStream NX Manager is not used, you can use Scanner Central Admin Agent to link with Scanner
Central Admin Server (*3).
For details, refer to the Scanner Central Admin User's Guide.
*1:When A4 size documents are scanned at 200/300 dpi using JPEG compression.
18
Scanner Overview
*2:When the paper weight is 80 g/m2 (20 lb).
*3:When a computer is connected to the scanner via a network by using the PaperStream IP driver, the settings
information of the scanner (Software Operation Panel settings information) cannot be distributed.
19
Scanner Overview
Operating Methods
This section shows the operating methods of the scanner.
●
Operating with a Computer
This operating method is a method that uses a USB cable or network to connect the scanner and the computer
to manage images on the computer.
●
Operating with PaperStream NX Manager
This operating method is a method that uses a network to connect the scanner to PaperStream NX Manager,
and uses PaperStream NX Manager to process images sent from the scanner.
You can monitor the processing status of images and save images in a specified linked destination.
For details about the operation with PaperStream NX Manager, refer to the PaperStream NX Manager User's
Guide.
The PaperStream NX Manager User's Guide can be downloaded from the following web page:
http://www.fujitsu.com/global/support/computing/peripheral/scanners/manual/
20
Scanner Overview
Parts and Functions
This section shows the names of the scanner parts.
●
Front
No.
Name
Function
1
Contactless Smart Card Reader
Reads the information of the smart card.
2
ADF (Automatic Document Feeder)
Pulls and feeds the documents one sheet at a time from
the ADF paper chute (feeder).
Open this to replace consumables or to clean the inside of
the scanner.
3
Chute extension
Pull out to adjust to the document length.
4
ADF paper chute (feeder)
Holds the documents to be scanned.
5
Side guide
Positions the documents in place when the documents are
loaded in the ADF paper chute (feeder) as they are fed into
the scanner.
6
Feed mode switch
Slide the feed mode switch to the left to switch the feed
mode to Manual Single Mode.
21
Scanner Overview
●
No.
Name
Function
7
ADF release tab
Pull this tab to open the ADF.
8
Touch screen
Used to operate the scanner or check the status.
9
[Power] button
Turns on or off the scanner.
10
Stacker
Stacks up the ejected documents.
11
Stacker extension
Slide out to adjust to the document length.
12
Stopper
Lift up to adjust to the document length.
No.
Name
Function
1
Ventilation port
Holes for ventilating hot air from inside the scanner.
2
Power connector
Used to connect a power cable.
"Power cable" refers to the AC cable and AC adapter
connected together.
3
USB connector
Used to connect a USB cable.
4
LAN connector
Used to connect a LAN cable.
5
Security cable slot
Used to connect an anti-theft security cable (commercially
available).
Back
22
Scanner Overview
●
Removable Parts
No.
Name
Function
1
Pick roller
A set of rollers which feeds documents on the ADF paper
chute (feeder) into the ADF.
2
ADF paper chute (feeder)
Holds the documents to be scanned.
3
Brake roller
A roller that prevents more than one sheet of documents to
be fed into the ADF at once.
23
Scanner Overview
●
Inside (ADF)
No.
Name
Function
1
Microphone (× 2)
Detects paper jam noises.
2
Ultrasonic sensor (× 2)
A sensor that detects overlapped documents by ultrasonic
soundwave.
24
Scanner Overview
No.
Name
Function
It detects overlapped documents by monitoring the
difference in the amount of ultrasonic waves transmitted
through the documents.
3
Brake roller (× 2)
A roller that prevents more than one sheet of documents to
be fed into the ADF at once.
4
Document sensor (× 8)
A sensor which detects whether there is a document.
5
Glass (× 2)
The surface which scans documents.
6
Feed roller (× 2)
A roller that feeds the document through the ADF.
7
Eject roller (× 2)
Rollers that feed documents from the ADF onto the stacker.
8
Pick roller (× 2)
A set of rollers which separates one sheet off the
documents loaded in the ADF paper chute (feeder), and
feeds the document into the ADF.
9
Plastic idler roller (× 4)
A roller that feeds the document through the ADF.
25
Scanner Overview
Icons on the Touch Screen
In the lower part of the touch screen, the following icons are displayed:
The following is an example screen when the scanner is connected via a USB cable.
(1)
/
/
You can check the connection method of the scanner.
For details, refer to Connection Method (page 27).
When the scanner is connected via Wi-Fi, press the icon to display the [Wi-Fi Diagnosis] screen, and check the
Wi-Fi connection status.
(2)
You can check the settings, messages and Help for the scanner.
When there is a message,
is displayed.
Press the icon to display the message.
For details, refer to Notification (page 27).
26
Scanner Overview
(3)
You can check or change the settings for the scanner.
Press the icon to display a list of setting items.
For details, refer to Settings (page 28).
(4)
Go back to the previous screen.
Press and hold this to go back to the top screen in accordance with the connection method.
●
Connection Method
Connection Method
Icon
Connection Status
Wi-Fi
The scanner is connected via Wi-Fi. The
signal strength is displayed in three levels.
(Strong)
(Medium)
(Weak)
The scanner is not connected via Wi-Fi.
Wired LAN
The scanner is connected via a wired LAN.
The scanner is not connected via a wired
LAN.
USB
The scanner is connected via a USB cable.
The scanner is not connected via a USB
cable.
●
Notification
Tab
Overview
Information
You can check the following settings.
● Number of sheets scanned
27
Scanner Overview
Tab
Overview
● Operation mode for the Intelligent multifeed detection function, and the
number of overlapping patterns that are memorized
● Whether or not to prioritize or disable the settings for [Paper Protection
(Touch Screen Settings) (page 233)] in the function for protecting
documents.
● Error information which occurred most recently
●
Message
You can check messages for consumable replacement, cleaning, glass
cleaning, and maintenance.
Help
You can check how to load documents and how to clean the scanner.
Settings
Item
Overview
Scanner Information
You can check the settings for the scanner.
● Standard information
● Scanner name
● Power Management
● Display language
● Connection method
● Network
● Network (Access Point)
● Scanning Area
● Video Output
● Physical Function
● Imaging
● On Board IPC
● Compression Function
● Miscellaneous
● Error Code Information
Paper Source/
Feeding
Paper Feeding
You can specify the timing of when document feeding
is started.
Change this setting when overlapped documents and
paper jams occur frequently.
● See Also
- Feeding [Pick Speed] (page 274)
28
Scanner Overview
Item
Overview
Document Count
The number of documents can be counted without
outputting images of the documents.
● See Also
- Counting the Number of Documents (page 111)
Display language
Cleaning &
Maintenance
You can configure the language setting for the touch
screen.
Vertical Streak Detection
You can configure the settings for detecting dirt on
the glass.
If the scanner detects dirt on the glass, the touch
screen displays a notification on
when you
receive a [Clean glass!] message. Clean the glass
when you receive a message.
● See Also
- Detecting Vertical Streaks
[Vertical Streak Detection] (page 300)
- Specifying the Sensitivity Level for Vertical Streak
Detection [Vertical Streak Sensitivity] (page 301)
Cleaning
Use this setting when you clean the inside of the
scanner.
● See Also
- Daily Care (page 112)
Consumable counters
You can check the number of sheets scanned.
After you replace a consumable or clean the scanner,
you can clear the counter.
● See Also
- Location and Frequency (page 114)
- Consumables and Replacement Cycles (page
125)
Scanner Settings
An administrator of the scanner uses this to configure
the settings for the scanner.
● See Also
- Scanner Settings (Touch Screen) (page 216)
Authentication/License
You can check the conditions of the licenses for the
authentication label and open source software.
Limited Warranty Guide/Warranty Information
The limited warranty guide or warranty information
can be checked.
29
Scanner Overview
Item
Overview
Note that this is not displayed depending on the
country or region where the scanner is purchased.
Easy Setup
You can setup the scanner by importing the setup file.
Refer to the following web page:
http://imagescanner.fujitsu.com/r/st/
Maintenance
Service engineers use this for maintenance of the
scanner.
30
Scanner Setup
This section explains about setting up the scanner.
HINT
You can set up the scanner easily by importing the setup file from a computer or a mobile device.
For details and the method about setting up the scanner by importing the setup file, check the following website.
http://imagescanner.fujitsu.com/r/st/
The scanner setup procedure depends on the connection method of the scanner.
Check the reference page for each method to set up the scanner.
For details about required actions to set up the scanner, refer to Manuals to refer to when setting up the scanner
(page 9).
●
Operating with a Computer
When Connecting the Scanner via Wi-Fi (page 34)
HINT
If the network environment requires a certificate, refer to When Connecting to a Network Which
Requires a Certificate (page 41).
31
Scanner Setup
When Connecting the Scanner via a Wired LAN (page 44)
When Connecting the Scanner to the Computer via a USB Cable (page 47)
●
Operating with PaperStream NX Manager
When Connecting the Scanner via Wi-Fi (page 34)
HINT
If the network environment requires a certificate, refer to When Connecting to a Network Which
Requires a Certificate (page 41).
32
Scanner Setup
When Connecting the Scanner via a Wired LAN (page 44)
HINT
When centralizing the operation of multiple scanners with PaperStream NX Manager, you need to set up an
environment and configure settings for PaperStream NX Manager.
For details, refer to the PaperStream NX Manager User's Guide.
The PaperStream NX Manager User's Guide can be downloaded from the following web page:
http://www.fujitsu.com/global/support/computing/peripheral/scanners/manual/
33
Scanner Setup
When Connecting the Scanner via Wi-Fi
About the procedure from unpackaging the scanner to turning the power on, refer to Getting Started.
1 Turn on the scanner.
For details, refer to How to Turn the Power ON (page 55).
2 In the screen for selecting a setup method, select [Setup from Touch Screen] and press the [Next]
button.
This section explains how to setup the scanner on the touch screen.
The Easy Setup is a method for the scanner to be set up by importing the setup file from a computer or a
mobile device.
If you use the Easy Setup, refer to the following web page:
http://imagescanner.fujitsu.com/r/st/
3 In the screen which asks whether or not to connect via Wi-Fi, press the [Yes] button.
4 Select a configuration method, and press the [Next] button.
Configure the setting for a wireless access point in one of the following ways:
● Select an Access Point
Select a wireless access point from a list of wireless access points to establish a connection.
For details, refer to Connecting to a Wireless Access Point by Selecting One from the List of Wireless Access
Points (page 37).
● Use WPS
Establish a connection by using WPS of the wireless access point.
- To establish a connection by pressing the WPS button
For details, refer to Connecting to a Wireless Access Point by Pressing the WPS Button (page 38).
- To establish a connection by entering the PIN for WPS
For details, refer to Connecting to a Wireless Access Point by Entering the PIN for WPS (page 39).
● Configure manually
Establish a connection by entering the information for the wireless access point.
For details, refer to When Establishing a Connection by Entering the Information for the Wireless Access
Point (page 40).
HINT
● If the network environment requires a certificate, the certificate needs to be registered with the scanner.
● Set up the scanner by referring to When Connecting to a Network Which Requires a Certificate (page
41).
5 Specify the following items:
● IP Address
Set an IP address for the scanner.
When you set an IP address manually, configure [Subnet Mask] and [Default Gateway].
34
Scanner Setup
● DNS Server
Set this item to use a DNS server.
Specify IP addresses for [Primary DNS] and [Secondary DNS].
● Network Encryption
Select whether or not to encrypt network communications.
● PaperStream NX Manager
Set this item to use PaperStream NX Manager.
Specify [Host Name/IP address] and [Port Number].
● Scanner Central Admin Server
You can set the Scanner Central Admin Server to use PaperStream NX Manager.
Set this item to monitor the scanners or perform a single operation on them at the same time with Scanner
Central Admin Server.
Specify [Host Name/IP address] and [Port Number].
● Startup mode
Select a startup mode for the scanner.
● Scanner name
Set a scanner name.
When you finish setting the relevant items, the screen indicates that the setting process is complete.
6 Check the items that are set and press the [Complete] button.
7 Connect the computer, on which the scanner is to be used, to the network.
For details about how to connect the computer to the network, refer to the computer manual.
8 Check the connection status of the network.
For details, refer to Checking the Network Connection for the Scanner (page 49).
9 Install necessary software to the computer which is to be connected to the scanner.
For details about the software, refer to Installing Software (page 50).
Prepare the bundled Setup DVD-ROM.
HINT
When using PaperStream NX Manager, you do not need to install software from the bundled Setup DVDROM. Install a necessary software by referring to the PaperStream NX Manager User's Guide.
a If an old version of the software is installed, uninstall it first.
For details, refer to Uninstalling the Software (page 309).
b Insert the bundled Setup DVD-ROM into the DVD drive.
The [fi Series Setup] window appears.
c Start the installation by following the instructions displayed in the screen.
It is recommended that you select [Installation (Recommended)].
d Configure the settings to use the scanner on the computer.
Use fi-7300NX Scanner Selection Tool to select a scanner to be used.
35
Scanner Setup
For details, refer to the fi-7300NX Scanner Selection Tool Help.
fi-7300NX Scanner Selection Tool automatically starts up when the installation of the software is
complete.
10 Check whether the scanner is ready to start scanning.
For details, refer to How to Perform a Basic Scan (page 67).
ATTENTION
To change the scanner settings, the administrator password is required. The default password is "password".
Change the administrator password to prevent the settings from being changed by other users.
Also, change the administrator password regularly.
The administrator password can be changed in the screen that appears in the following procedure:
→ [Scanner Settings] → [Admin Password]
HINT
The network settings can be changed in the menu that is displayed in the following procedure.
→ [Scanner Settings] → [Network]
36
Scanner Setup
Connecting to a Wireless Access Point by Selecting One from the List of Wireless
Access Points
1 In the screen for selecting a configuration method, select [Select an Access Point] and press the [Next]
button.
2 Check the setting items and the order of them, and then press the [Start] button.
A list of wireless access points is displayed.
3 Select the wireless access point that you want to connect to, and then press the [Next] button.
4 Enter the information for the wireless access point.
Enter the following:
● Security key
● Authentication Method
● User ID
● Password
● Other necessary information for connecting to a wireless access point
5 After you finish entering the necessary information, press the [Next] button.
When the connecting process is complete, the connection result is displayed.
6 Press the [Next] button.
Specify the following items:
Refer to step 5 in When Connecting the Scanner via Wi-Fi (page 34).
37
Scanner Setup
Connecting to a Wireless Access Point by Pressing the WPS Button
1 In the screen for selecting a configuration method, select [Use WPS] and press the [Next] button.
2 Check the setting items and the order of them, and then press the [Start] button.
The screen for selecting the method with the WPS function is displayed.
3 Select [Push-Button] and press the [Next] button.
The operation guidance screen is displayed.
4 Press the WPS button on the wireless access point to have it ready to connect to the scanner.
For details about WPS, refer to the manual of your wireless access point.
5 Go back to the touch screen and press the [Next] button within two minutes.
When the connecting process is complete, the connection result is displayed.
6 Press the [Next] button.
Specify the following items:
Refer to step 5 in When Connecting the Scanner via Wi-Fi (page 34).
38
Scanner Setup
Connecting to a Wireless Access Point by Entering the PIN for WPS
1 In the screen for selecting a configuration method, select [Use WPS] and press the [Next] button.
2 Check the setting items and the order of them, and then press the [Start] button.
The screen for selecting the method with the WPS function is displayed.
3 Select [PIN] and press the [Next] button.
The operation guidance screen is displayed.
4 Note down the PIN that is displayed in the screen.
5 On the computer, open the setting window for WPS of the wireless access point.
For details about WPS, refer to the manual of your wireless access point.
6 Specify the PIN which you noted down to have it ready to connect to the scanner.
7 Go back to the touch screen and press the [Next] button within two minutes.
When the connecting process is complete, the connection result is displayed.
8 Press the [Next] button.
Specify the following items:
Refer to step 5 in When Connecting the Scanner via Wi-Fi (page 34).
39
Scanner Setup
When Establishing a Connection by Entering the Information for the Wireless
Access Point
1 In the screen for selecting a configuration method, select [Configure manually] and press the [Next]
button.
2 Check the setting items and the order of them, and then press the [Start] button.
The setting screen for a wireless access point is displayed.
3 Enter the information for the wireless access point.
Enter the following:
The information that you enter varies depending on the wireless access point that you want to connect to.
● Network name (SSID)
● Security protocol
● Security key
● Encryption method
● Authentication Method
● User ID
● Password
● Other necessary information for connecting to a wireless access point
4 After you finish entering the necessary information, press the [Next] button.
When the connecting process is complete, the connection result is displayed.
5 Press the [Next] button.
Specify the following items:
Refer to step 5 in When Connecting the Scanner via Wi-Fi (page 34).
40
Scanner Setup
When Connecting to a Network Which Requires a Certificate
About the procedure from unpackaging the scanner to turning the power on, refer to Getting Started.
1 Turn on the scanner.
For details, refer to How to Turn the Power ON (page 55).
2 In the screen for selecting a setup method, select [Setup from Touch Screen] and press the [Next]
button.
This section explains how to setup the scanner on the touch screen.
The Easy Setup is a method for the scanner to be set up by importing the setup file from a computer or a
mobile device.
If you use the Easy Setup, refer to the following web page:
http://imagescanner.fujitsu.com/r/st/
3 Install necessary software to the computer which is to be connected to the scanner.
For details about the software, refer to Installing Software (page 50).
Prepare the bundled Setup DVD-ROM.
HINT
When using PaperStream NX Manager, you do not need to install software from the bundled Setup DVDROM. Install a necessary software by referring to the PaperStream NX Manager User's Guide.
a If an old version of the software is installed, uninstall it first.
For details, refer to Uninstalling the Software (page 309).
b Insert the bundled Setup DVD-ROM into the DVD drive.
The [fi Series Setup] window appears.
c Start the installation by following the instructions displayed in the screen.
It is recommended that you select [Installation (Recommended)].
d Connect the scanner to the computer by using the bundled USB cable.
e Register a certificate with the scanner.
41
Scanner Setup
Use fi-7300NX Certificate Registration Tool to register a certificate with the scanner.
For details, refer to the fi-7300NX Certificate Registration Tool Help.
fi-7300NX Certificate Registration Tool can be started up in the following procedure:
● Windows Server 2008/Windows 7
Click [Start] menu → [All Programs] → [fi Series] → [fi-7300NX Certificate Registration Tool].
● Windows Server 2012
Right-click the Start screen, and select [All apps] on the app bar →
[fi-7300NX Certificate Registration Tool] under [fi Series].
● Windows Server 2012 R2/Windows 8.1
Click [↓] on the lower left side of the Start screen and select
[fi-7300NX Certificate Registration Tool] under [fi Series].
To display [↓], move the mouse cursor.
● Windows 10/Windows Server 2016
Click [Start] menu → [fi Series] → [fi-7300NX Certificate Registration Tool].
f Remove the USB cable connecting the scanner and the computer.
4 Configure the settings to connect the scanner via Wi-Fi on the touch screen of the scanner.
For details, refer to steps 3 to 8 in When Connecting the Scanner via Wi-Fi (page 34).
5 Configure the settings to use the scanner on the computer.
Use fi-7300NX Scanner Selection Tool to select a scanner to be used.
For details, refer to the fi-7300NX Scanner Selection Tool Help.
fi-7300NX Scanner Selection Tool can be started up in the following procedure:
● Windows Server 2008/Windows 7
Click [Start] menu → [All Programs] → [fi Series] → [fi-7300NX Scanner Selection Tool].
● Windows Server 2012
Right-click the Start screen, and select [All apps] on the app bar → [fi-7300NX Scanner Selection Tool]
under [fi Series].
● Windows Server 2012 R2/Windows 8.1
Click [↓] on the lower left side of the Start screen and select [fi-7300NX Scanner Selection Tool] under
[fi Series].
To display [↓], move the mouse cursor.
● Windows 10/Windows Server 2016
Click [Start] menu → [fi Series] → [fi-7300NX Scanner Selection Tool].
6 Check whether the scanner is ready to start scanning.
For details, refer to How to Perform a Basic Scan (page 67).
ATTENTION
To change the scanner settings, the administrator password is required. The default password is "password".
Change the administrator password to prevent the settings from being changed by other users.
Also, change the administrator password regularly.
The administrator password can be changed in the screen that appears in the following procedure:
42
Scanner Setup
→ [Scanner Settings] → [Admin Password]
HINT
The network settings can be changed in the menu that is displayed in the following procedure.
→ [Scanner Settings] → [Network]
43
Scanner Setup
When Connecting the Scanner via a Wired LAN
About the procedure from unpackaging the scanner to turning the power on, refer to Getting Started.
1 Turn on the scanner.
For details, refer to How to Turn the Power ON (page 55).
2 In the screen for selecting a setup method, select [Setup from Touch Screen] and press the [Next]
button.
This section explains how to setup the scanner on the touch screen.
The Easy Setup is a method for the scanner to be set up by importing the setup file from a computer or a
mobile device.
If you use the Easy Setup, refer to the following web page:
http://imagescanner.fujitsu.com/r/st/
3 In the screen which asks whether or not to connect via Wi-Fi, press the [No] button.
4 In the screen for selecting a connection method, select [Wired LAN] and press the [Next] button.
5 Check the setting items and the order of them on the window displayed.
6 Connect the scanner to a network device (such as a switch, a hub, or a router) via a LAN cable.
7 On the window displayed in step 5, press the [Start] button.
8 Specify the following items:
● IP Address
Set an IP address for the scanner.
When you set an IP address manually, configure [Subnet Mask] and [Default Gateway].
● DNS Server
Set this item to use a DNS server.
Specify IP addresses for [Primary DNS] and [Secondary DNS].
● Network Encryption
Select whether or not to encrypt network communications.
44
Scanner Setup
● PaperStream NX Manager
Set this item to use PaperStream NX Manager.
Specify [Host Name/IP address] and [Port Number].
● Scanner Central Admin Server
You can set the Scanner Central Admin Server to use PaperStream NX Manager.
Set this item to monitor the scanners or perform a single operation on them at the same time with Scanner
Central Admin Server.
Specify [Host Name/IP address] and [Port Number].
● Startup mode
Select a startup mode for the scanner.
● Scanner name
Set a scanner name.
When you finish setting the relevant items, the screen indicates that the setting process is complete.
9 Check the items that are set and press the [Complete] button.
10 Connect the computer, on which the scanner is to be used, to the network.
For details about how to connect the computer to the network, refer to the computer manual.
11 Check the connection status of the network.
For details, refer to Checking the Network Connection for the Scanner (page 49).
12 Install necessary software to the computer which is to be connected to the scanner.
For details about the software, refer to Installing Software (page 50).
Prepare the bundled Setup DVD-ROM.
HINT
When using PaperStream NX Manager, you do not need to install software from the bundled Setup DVDROM. Install a necessary software by referring to the PaperStream NX Manager User's Guide.
a If an old version of the software is installed, uninstall it first.
For details, refer to Uninstalling the Software (page 309).
b Insert the bundled Setup DVD-ROM into the DVD drive.
The [fi Series Setup] window appears.
c Start the installation by following the instructions displayed in the screen.
It is recommended that you select [Installation (Recommended)].
d Configure the settings to use the scanner on the computer.
Use fi-7300NX Scanner Selection Tool to select a scanner to be used.
For details, refer to the fi-7300NX Scanner Selection Tool Help.
fi-7300NX Scanner Selection Tool automatically starts up when the installation of the software is
complete.
13 Check whether the scanner is ready to start scanning.
For details, refer to How to Perform a Basic Scan (page 67).
45
Scanner Setup
ATTENTION
To change the scanner settings, the administrator password is required. The default password is "password".
Change the administrator password to prevent the settings from being changed by other users.
Also, change the administrator password regularly.
The administrator password can be changed in the screen that appears in the following procedure:
→ [Scanner Settings] → [Admin Password]
HINT
The network settings can be changed in the menu that is displayed in the following procedure.
→ [Scanner Settings] → [Network]
46
Scanner Setup
When Connecting the Scanner to the Computer via a USB Cable
About the procedure from unpackaging the scanner to turning the power on, refer to Getting Started.
1 Turn on the scanner.
For details, refer to How to Turn the Power ON (page 55).
2 In the screen for selecting a setup method, select [Setup from Touch Screen] and press the [Next]
button.
This section explains how to setup the scanner on the touch screen.
The Easy Setup is a method for the scanner to be set up by importing the setup file from a computer or a
mobile device.
If you use the Easy Setup, refer to the following web page:
http://imagescanner.fujitsu.com/r/st/
3 In the screen which asks whether or not to connect via Wi-Fi, press the [No] button.
4 In the screen for selecting a connection method, select [USB] and press the [Next] button.
5 Check the setting items and their order on the screen displayed, and press the [Start] button.
6 Specify the following items:
● Startup mode
Select a startup mode for the scanner.
● Scanner name
Set a scanner name.
When you finish setting the relevant items, the screen indicates that the setting process is complete.
7 Check the items that are set and press the [Complete] button.
8 Install necessary software to the computer which is to be connected to the scanner.
For details about the software, refer to Installing Software (page 50).
Prepare the bundled Setup DVD-ROM.
a If an old version of the software is installed, uninstall it first.
For details, refer to Uninstalling the Software (page 309).
b Insert the bundled Setup DVD-ROM into the DVD drive.
The [fi Series Setup] window appears.
c Start the installation by following the instructions displayed in the screen.
It is recommended that you select [Installation (Recommended)].
47
Scanner Setup
9 Connect the scanner to the computer by using the bundled USB cable.
10 Check whether the scanner is ready to start scanning.
For details, refer to How to Perform a Basic Scan (page 67).
ATTENTION
To change the scanner settings, the administrator password is required. The default password is "password".
Change the administrator password to prevent the settings from being changed by other users.
Also, change the administrator password regularly.
The administrator password can be changed in the screen that appears in the following procedure:
→ [Scanner Settings] → [Admin Password]
48
Scanner Setup
Checking the Network Connection for the Scanner
When the scanner is connected to a network via Wi-Fi or a wired LAN, the network connection status can be
checked.
● Connected via Wi-Fi
Use [Wi-Fi Diagnosis] to check the status of the connection with a wireless access point.
After confirming that the connection is established with a wireless access point, check the status of the
connection with the computer or the server by using [Check connection (Ping)].
● Connected via a wired LAN
Use [Check connection (Ping)] to check the status of the connection with the computer or the server.
●
Checking with [Wi-Fi Diagnosis]
1 Press
on the touch screen.
2 Press the [Diagnosis] button in the [Wi-Fi Diagnosis] screen.
The diagnosis is displayed.
Take measures according to the displayed message.
●
Checking with [Check connection (Ping)]
1 On the touch screen, press
→ [Scanner Settings] → [Network] → [Check connection (Ping)].
2 Enter a host name or an IP address for the destination in the [Check connection (Ping)] screen.
HINT
When you check the status of the connection with the computer or the server by entering a host
name, the DNS server needs to be set on the scanner.
3 Press the [Run] button.
The connection test result is displayed.
For details, refer to Connection Test Result (page 158).
49
Scanner Setup
Installing Software
This section describes the software that is required for the computer you want to connect the scanner to, the
system requirements, and the installation method.
When using PaperStream NX Manager, refer to the PaperStream NX Manager User's Guide.
When using Scanner Central Admin, refer to the Scanner Central Admin User's Guide.
HINT
The software can be installed from the bundled Setup DVD-ROM or downloaded from the download site and
then installed.
Overview of the Bundled Software
This product is bundled with the following software.
● PaperStream IP driver
The PaperStream IP driver is a scanner driver that conforms to the TWAIN/ISIS standard. It supports scanners
connected to a network.
There are three types of PaperStream IP drivers.
- PaperStream IP (TWAIN)
Conforms to the TWAIN standard. Used when you operate the scanner using TWAIN-compliant 32-bit
applications.
- PaperStream IP (TWAIN x64)
Conforms to the TWAIN standard. Used when you operate the scanner using TWAIN-compliant 64-bit
applications.
It can be installed on 64-bit operating systems.
- PaperStream IP (ISIS) Bundle
Conforms to the ISIS standard. Used when you operate the scanner using ISIS-compliant applications.
For details, refer to the PaperStream IP driver Help.
● Network Setup Tool for fi-7300NX
The following applications are included:
It is installed together with the PaperStream IP driver.
- fi-7300NX Scanner Selection Tool
Use this application to set a computer to be able to use a scanner connected to a network.
For details, refer to the fi-7300NX Scanner Selection Tool Help.
- fi-7300NX Certificate Registration Tool
Use this application to register a certificate with the scanner if the network environment requires the
certificate.
For details, refer to the fi-7300NX Certificate Registration Tool Help.
- fi-7300NX Button Event Manager
Use this application to configure the settings for an image scanning application which is started up from
the touch screen of the scanner when it is connected to a network.
For details, refer to the help for fi-7300NX Button Event Manager.
50
Scanner Setup
● Software Operation Panel
You can configure settings that are related to scanning documents and managing consumable parts.
It is installed together with the PaperStream IP driver.
For details, refer to Scanner Settings (Software Operation Panel) (page 241).
● Error Recovery Guide
Displays the status of the scanner and a solution for a problem if an error occurs in the scanner.
It is installed together with the PaperStream IP driver.
Solutions for problems can also be checked in Troubleshooting (page 140).
● PaperStream Capture
An image scanning application which supports PaperStream IP (TWAIN)/PaperStream IP (ISIS) Bundle.
By defining scan settings as document profiles, you can customize the settings according to your preference.
● ScanSnap Manager for fi Series
An image scanning application which uses the scan settings dedicated to ScanSnap Manager for fi Series.
PaperStream IP (TWAIN) is required for this application.
Using this application makes it easy to create an image file (a PDF, JPG, or searchable PDF file) with a single
button.
Download it from the download site and install it.
● Scan to Microsoft SharePoint
This application allows you to easily upload files from ScanSnap Manager for fi Series to the SharePoint site.
It can be used when you scan documents with ScanSnap Manager for fi Series.
Download it from the download site and install it.
● ABBYY FineReader for ScanSnap™
This application converts images into files for applications such as Word or Excel (*1).
It can be used when you scan documents with ScanSnap Manager for fi Series.
Download it from the download site and install it.
● Manuals
Safety Precautions and the Operator's Guide are installed.
● Scanner Central Admin Agent
Install this application on the computer which the scanner is connected to in order to link with Scanner
Central Admin Server.
When the computer is linked with Scanner Central Admin Server, you can apply the updates such as the
setting information of the scanner to multiple scanners.
When PaperStream NX Manager is used, you do not have to install Scanner Central Admin Agent since the
scanner has the linkage function with Scanner Central Admin Server.
For details, refer to the Scanner Central Admin User's Guide.
● fi Series Online Update
This application checks for the latest software and firmware updates for fi Series and applies them.
For details, refer to the fi Series Online Update Help.
*1:Microsoft® Office products need to be installed.
51
Scanner Setup
System Requirements
The system requirements for the computer on which software is to be installed are as follows.
Operating system
● Windows Server® 2008 Standard (32-bit/64-bit) (Service Pack 2)
● Windows Server® 2008 R2 Standard (64-bit) (Service Pack 1)
● Windows® 7 Home Premium (32-bit/64-bit) (Service Pack 1)
● Windows® 7 Professional (32-bit/64-bit) (Service Pack 1)
● Windows® 7 Enterprise (32-bit/64-bit) (Service Pack 1)
● Windows® 7 Ultimate (32-bit/64-bit) (Service Pack 1)
● Windows Server® 2012 Standard (64-bit) (*1)
● Windows Server® 2012 R2 Standard (64-bit) (*1)
● Windows® 8.1 (32-bit/64-bit) (including updates) (*1)
● Windows® 8.1 Pro (32-bit/64-bit) (including updates) (*1)
● Windows® 8.1 Enterprise (32-bit/64-bit) (including updates) (*1)
● Windows® 10 Home (32-bit/64-bit) (*1)
● Windows® 10 Pro (32-bit/64-bit) (*1)
● Windows® 10 Enterprise (32-bit/64-bit) (*1)
● Windows® 10 Education (32-bit/64-bit) (*1)
● Windows Server® 2016 Standard (64-bit) (*1)
CPU
Intel® Pentium® 4 1.8 GHz or higher
(Recommended: Intel® Core™ i5 2.5 GHz or higher, excluding those for
mobile devices)
Memory
1 GB or more (Recommended: 4 GB or more)
Hard disk drive
5,400 rpm or more (Recommended: 7,200 rpm or more)
Display resolution
1024 × 768 pixels or more, 65,536 colors or more
Hard disk space
11 GB or more of free hard disk space (*2)
DVD drive
Required for installing software
Interface
USB3.1 Gen1/USB3.0/USB2.0/USB1.1
*1:The bundled software operates as a desktop application.
*2:Required disk space for scanning documents varies according to the file size of the scanned images.
52
Scanner Setup
Installation (Recommended)
When [Installation (Recommended)] is selected, the following software is installed:
Necessary software to use the scanner is installed all at once.
● PaperStream IP (TWAIN)
● PaperStream IP (TWAIN x64)
● Network Setup Tool for fi-7300NX
● Software Operation Panel
● Error Recovery Guide
● PaperStream Capture
● Manuals
● Scanner Central Admin Agent
● fi Series Online Update
1 Turn on the computer and log onto Windows as a user with administrator privileges.
2 Insert the Setup DVD-ROM into the DVD drive.
The [fi Series Setup] window appears.
HINT
If the [fi Series Setup] window does not appear, double-click "Setup.exe" in the Setup DVD-ROM via
[Explorer] or [Computer].
3 Click the [Installation (Recommended)] button.
4 Install the software by following the instructions displayed in the window.
53
Scanner Setup
Installation (Custom)
With [Installation (Custom)], select and install necessary software.
1 In the same way as in Installation (Recommended) (page 53), perform steps 1 through 2.
2 Click the [Installation (Custom)] button.
3 Check the displayed contents and click the [Next] button.
4 Select the check boxes for the software to be installed and click the [Next] button.
5 Install the software by following the instructions displayed in the window.
54
Basic Operations
This section explains how to operate the scanner.
Turning the Power ON/OFF
This section explains how to power on/off the scanner.
HINT
The method by which the scanner is powered on/off can be specified from one of the following:
● Pressing the [Power] button on the scanner.
● Using an AC power strip to control power supply for peripherals such as a scanner in accordance with the
computer's power.
● Turning on/off the scanner in accordance with the computer's power.
For details, refer to Method of Turning the Scanner ON/OFF [Power SW Control] (page 297).
How to Turn the Power ON
1 Press the [Power] button on the scanner.
The scanner is turned on, and the [Power] button lights in green.
55
Basic Operations
The following screen is displayed on the touch screen while the scanner is in the startup process.
How to Turn the Power OFF
1 Press the [Power] button on the scanner for 2 seconds or more.
The scanner is turned off, and the [Power] button switches off.
56
Basic Operations
Login/Logout (Using PaperStream NX Manager)
To establish a connection between the scanner and PaperStream NX Manager in order to use the scanner,
logging in to PaperStream NX Manager is required.
Log in to PaperStream NX Manager with one of the following methods.
For details, refer to the PaperStream NX Manager User's Guide.
● Username/Password
In the login screen, enter a specific user name for logging in.
● Smart card
Log in with the user information that is stored on a smart card.
● Job Group Code
In the login screen, enter a specific job group code for logging in.
●
Login
Username/Password
1 The Login screen appears.
2 Enter Username and Password, and press the [Login] button.
57
Basic Operations
Smart card
1 The Login screen appears.
2 Hold a smart card over the contactless smart card reader.
58
Basic Operations
Job Group Code
1 The Login screen appears.
2 Enter Job Group Code and then press the [Login] button.
For details about job group codes, refer to the PaperStream NX Manager User's Guide.
●
Logout
Press the icon in the upper right of the touch screen.
59
Basic Operations
Entering and Resuming from Power Saving Mode
The scanner enters power saving mode when it is left on without being used for a certain period of time.
Power saving mode keeps the power consumption low when the scanner has not been used for a certain period
of time.
Power saving mode has two types of settings.
● Power Save
If the scanner is left powered on for 15 minutes (factory default setting) or longer without being used, it
automatically enters power saving mode.
When the scanner enters power saving mode, the touch screen switches off. The [Power] button flashes in
green.
To resume from power saving mode, perform one of the following:
- Load a document in the ADF paper chute (feeder).
- Press the touch screen.
- Scans a document with the image scanning application.
● Auto Shutdown
The scanner is turned off automatically if it is left on without being used for a certain period of time (4 hours
for the factory default setting).
To turn the power back on after the power is turned off automatically, press the [Power] button on the
scanner. For details, refer to How to Turn the Power ON (page 55).
ATTENTION
● If there is a document that remains on the paper path, the scanner may not enter power saving mode.
Remove the documents by referring to When a Paper Jam Occurs (page 140).
● For some image scanning applications, the scanner may not be turned off even if [Auto Shutdown hours]
is specified.
● If the scanner is automatically turned off while you are using the image scanning application, exit the
application, and then turn the scanner back on.
● For the operation of the power saving mode when [Fast] is selected for [Startup mode], refer to Power
Management (page 220).
HINT
● To change the waiting time for the scanner to enter power saving mode
Specify [Power Save minutes] in the [Power Save Mode] screen on the touch screen.
The [Power Save Mode] screen can be displayed in the following procedure:
→ [Scanner Settings] → [Power Management] → [Power Save Mode]
When using the Software Operation Panel, refer to Waiting Time for the Scanner to Enter Power Saving
Mode [Power saving] (page 296).
● To prevent the scanner from being turned off automatically
60
Basic Operations
Select [Disabled] for [Auto Shutdown hours] in the [Power Save Mode] screen on the touch screen.
The [Power Save Mode] screen can be displayed in the following procedure:
→ [Scanner Settings] → [Power Management] → [Power Save Mode]
When using the Software Operation Panel, refer to Waiting Time for the Scanner to Enter Power Saving
Mode [Power saving] (page 296).
61
Basic Operations
Opening/Closing the ADF
This section describes how to open and close the ADF.
How to Open the ADF
1 Remove all documents from the ADF paper chute (feeder).
2 Pull the ADF release tab towards you to open the ADF.
CAUTION
When the ADF is open, it might close accidentally. Be careful not to get your fingers
caught.
62
Basic Operations
How to Close the ADF
1 Close the ADF.
Push the center of the ADF until it locks in place.
CAUTION
Be careful not to get your fingers caught when closing the ADF.
ATTENTION
Make sure there is no foreign matter caught inside the ADF when closing the ADF.
63
Basic Operations
Setting Up the ADF Paper Chute (Feeder)
Documents loaded in the ADF paper chute (feeder) are fed into the ADF one by one when scanning starts.
Using the chute extension as described in the following procedure will feed documents smoothly.
1 Pull out the chute extension.
HINT
Make sure to hold the scanner while pulling out the chute extension.
64
Basic Operations
Setting Up the Stacker
Documents loaded in the ADF paper chute (feeder) are ejected onto the stacker one by one when scanning starts.
Using the stacker, stacker extension and stopper as described in the following procedure will keep the documents
straight and feed them smoothly.
Document Length Is A6 (Landscape) or Longer
1 Pull out the stacker and stacker extension.
Make sure to pull out the stacker extension all the way.
2 Lift up the stopper.
ATTENTION
Do not lift up the stopper more than 90 degrees, because it may break.
65
Basic Operations
Document Length Is A7 (Landscape) or Shorter
1 Pull out the stacker.
2 Lift up the stopper.
ATTENTION
Do not lift up the stopper more than 90 degrees, because it may break.
HINT
You can slide the stopper to adjust it to the length of documents.
If the ejected documents are not neatly piled up, adjust the stopper to the length which is longer than the
document length.
66
How to Perform a Basic Scan
This section explains how to perform a basic scan.
●
Operating with a Computer
Start scanning with one of the following methods.
● Using an Image Scanning Application on the Computer (page 68)
● Using an Image Scanning Application Started on the Touch Screen (page 70)
●
Operating with PaperStream NX Manager
Start scanning with the following method.
● Using a Job (With PaperStream NX Manager) (page 75)
HINT
When centralizing the operation of multiple scanners with PaperStream NX Manager, you need to set up an
environment and configure settings for PaperStream NX Manager.
For details, refer to the PaperStream NX Manager User's Guide.
The PaperStream NX Manager User's Guide can be downloaded from the following web page:
http://www.fujitsu.com/global/support/computing/peripheral/scanners/manual/
67
How to Perform a Basic Scan
Using an Image Scanning Application on the Computer
This section explains about the basic flow of performing a scan using an image scanning application on the
computer.
In this case, a scanner driver and an image scanning application that supports the scanner driver must be installed
on the computer.
The following scanner driver and image scanning applications are bundled with the scanner:
● Scanner driver
- PaperStream IP driver
● Image scanning application
- PaperStream Capture
- ScanSnap Manager for fi Series
HINT
For details about the scanner driver and image scanning applications, refer to Overview of the Bundled Software
(page 50).
Scanning procedures, operations, and scan setting items slightly vary depending on the image scanning application
and the scanner driver.
For details, refer to the help for the image scanning application and the scanner driver.
1 Turn on the scanner.
For details, refer to How to Turn the Power ON (page 55).
2 Load a document in the ADF paper chute (feeder).
Load the document face-down in the ADF paper chute (feeder).
For details, refer to How to Load Documents (page 78).
3 Start an image scanning application.
4 Select a scanner driver to be used for scanning.
For some image scanning applications, selection of a scanner driver may not be needed.
68
How to Perform a Basic Scan
5 Select a scanner.
To use a scanner connected to a network, select a scanner that is selected in fi-7300NX Scanner Selection
Tool.
For some image scanning applications, selection of a scanner may not be needed.
6 In the setup window for the scanner driver, configure the scan settings.
For some image scanning applications, the setup window for the scanner driver may not appear.
7 Scan documents with the image scanning application.
ATTENTION
Do not perform an operation to disconnect the connection between the scanner and the computer such as the
following:
● Disconnecting the USB cable
● Disconnecting the LAN cable
● Disconnecting the network
● Logging off
69
How to Perform a Basic Scan
Using an Image Scanning Application Started on the Touch Screen
This section explains about the basic flow of performing a scan using an image scanning application on the
computer started from the touch screen of the scanner.
In this case, there are necessary settings to be set in advance in order to perform a scan.
1 Button Settings (page 71)
Configure the settings for the touch screen buttons on the computer. Specify an application to be used for
image scanning for each button.
The buttons set in this step correspond with the buttons displayed in the touch screen of the scanner.
The button setting procedure varies depending on the connection method of the scanner.
● When establishing a connection via a USB cable
Display the [Devices and Printers] setting window for Windows, and set the buttons in [Scan properties] for
the scanner. For details, refer to Button Settings (page 71).
● When establishing a connection via Wi-Fi or a wired LAN
Set the buttons on fi-7300NX Button Event Manager. For details, refer to the help for fi-7300NX Button
Event Manager.
2 Settings on the Image Scanning Application
For some image scanning applications, settings on the image scanning application may be necessary.
For details, refer to the help for the image scanning application.
3 Operations on the Scanner (page 74)
Load documents on the scanner and press the touch screen button.
Pressing the button starts the image scanning application and starts scanning.
70
How to Perform a Basic Scan
Button Settings
When the scanner is connected via a USB cable, set the touch screen buttons in the following procedure.
When the scanner is connected via Wi-Fi or a wired LAN, set the touch screen buttons on fi-7300NX Button Event
Manager. For details, refer to the help for fi-7300NX Button Event Manager.
1 Turn on the scanner and confirm that the scanner is connected to the computer.
For details about how to turn on the scanner, refer to How to Turn the Power ON (page 55).
For details about how to connect the scanner to the computer, refer to Icons on the Touch Screen (page 26).
2 Open the [Control Panel] window.
● Windows Server 2008/Windows 7
Click [Start] menu → [Control Panel].
● Windows Server 2012
Right-click the Start screen, and select [All apps] on the app bar → [Control Panel] under
[Windows System].
● Windows Server 2012 R2/Windows 8.1
Click [↓] on the lower left side of the Start screen → [Control Panel] under [Windows System].
To display [↓], move the mouse cursor.
● Windows 10/Windows Server 2016
Click [Start] menu → [Windows System] → [Control Panel].
3 Click [View devices and printers].
The [Devices and Printers] window appears.
4 Right-click on the scanner icon, and select [Scan properties] from the displayed menu.
The properties window of the scanner appears.
5 Click the [Events] tab and select a button to be set.
71
How to Perform a Basic Scan
From the [Select an event] drop-down list, select a button.
The following buttons can be selected:
● [Scan Button]/[Send to 01] to [Send to 50]
Select a button to use for scanning.
The buttons displayed in the button list are in the same order as the buttons displayed in the touch screen.
For details about the buttons displayed in the touch screen, refer to Operations on the Scanner (page 74).
6 Select an image scanning application to be launched when the button is pressed.
72
How to Perform a Basic Scan
Click [Start this program] under [Actions], and select an image scanning application from the program list.
7 Click the [OK] button.
HINT
● To set multiple buttons, repeat steps 5 to 6.
● The button displayed on the top of the touch screen works as the [Scan] button.
73
How to Perform a Basic Scan
Operations on the Scanner
1 Turn on the scanner.
For details, refer to How to Turn the Power ON (page 55).
2 Load a document in the ADF paper chute (feeder).
Load the document face-down in the ADF paper chute (feeder).
For details, refer to How to Load Documents (page 78).
3 Press the button which can perform your desired scan from the buttons displayed on the touch screen.
Pressing the button starts the image scanning application specified in Button Settings (page 71), and starts
scanning.
74
How to Perform a Basic Scan
Using a Job (With PaperStream NX Manager)
This section explains about the basic flow of performing a scan using a job released from PaperStream NX Manager.
To use a job for scanning documents, you need to set up an environment and configure the settings for PaperStream
NX Manager.
Scanning procedures and operations slightly vary depending on the structured environment.
For details, refer to the PaperStream NX Manager User's Guide.
1 Turn on the scanner.
For details, refer to How to Turn the Power ON (page 55).
2 When the login screen appears on the touch screen, authenticate and login.
For details, refer to Login/Logout (Using PaperStream NX Manager) (page 57).
3 Load a document in the ADF paper chute (feeder).
Load the document face-down in the ADF paper chute (feeder).
For details, refer to How to Load Documents (page 78).
4 Select a job and start a scan by following the messages on the touch screen.
For details about jobs and destinations where images are sent, refer to the PaperStream NX Manager User's
Guide.
75
How to Load Documents
This section explains how to load documents on the scanner.
Loading Documents
This section explains how to load documents of normal paper.
Preparation
HINT
For details about the paper size and quality required for normal operations, refer to Documents for Scanning
(page 79).
1 Check the documents.
a Check whether the documents to be loaded are of the same width or not.
Ways to load documents differ depending on whether the documents are of the same width or not.
If the documents are of different width, refer to Conditions for Mixed Batch Scanning (page 87) or
Scanning Documents with Different Widths (page 94).
b Check the number of sheets.
Up to 80 sheets can be loaded (with paper weight of 80 g/m2 [20 lb] and thickness of the document
stack under 8 mm).
For details, refer to Loading Capacity (page 83).
2 Fan the documents.
a Grab a stack of documents, which should be 8 mm or less.
76
How to Load Documents
b Hold both ends of the documents and fan them a few times.
c Rotate the documents by 90 degrees and fan them in the same manner.
d Perform steps a to c for all documents.
e Align the top of the documents.
77
How to Load Documents
How to Load Documents
1 Pull out the chute extension according to the length of the documents.
For details, refer to Setting Up the ADF Paper Chute (Feeder) (page 64).
2 Adjust the stacker according to the length of the documents.
For details, refer to Setting Up the Stacker (page 65).
3 Load a document in the ADF paper chute (feeder).
Load the document face-down in the ADF paper chute (feeder).
ATTENTION
● Remove all paper clips and staples.
● Reduce the number of documents when documents are not fed into the scanner or overlapped
documents are fed.
4 Adjust the side guides to the width of the documents.
Move the side guides so that there is no space between the side guides and the documents.
When there is a space between the side guides and the documents, the documents may be fed skewed.
78
How to Load Documents
Documents for Scanning
Paper Size
The following paper sizes can be scanned:
Maximum size (width × length)
● A4 (portrait) (210 × 297 mm/8.3 × 11.7 in.)
● Legal (portrait) (8.5 × 14 in.)
● Long page document (*1) (304.8 × 863 mm, 304.8 × 5,588
mm)
Minimum size (width × length)
● 50.8 × 54.0 mm
● 54.0 × 50.8 mm
*1:Depending on the image scanning application or the scan setting of the scanner driver, the memory may be
insufficient to perform scanning.
Long page scanning supports documents with a length up to 5,588 mm (220 in.) when the resolution is set
to 200 dpi or lower.
Paper Type
The following paper types are recommended:
● Wood-free paper
● Wood-containing paper
● PPC paper (recycled)
● Plastic card
When using paper types other than the above, make sure you test with the same type of paper first to check if
the document can be scanned.
Paper Weight (Thickness)
Documents with the following paper weights can be scanned:
● 27 to 413 g/m2 (7.2 to 110 lb)
● For A8 size or smaller, 128 to 209 g/m2(34 to 56 lb)
● For plastic cards, 1.4 mm or less
79
How to Load Documents
Documents That May Not Be Scanned Successfully
The following types of documents may not be scanned successfully:
● Documents of non-uniform thickness (such as envelopes or documents with attachments)
● Wrinkled or curled documents
● Folded or torn documents
● Tracing paper
● Coated paper
● Carbon paper
● Photosensitive paper
● Perforated documents
● Documents that are not square or rectangular
● Very thin paper
● Very thick paper
● Photographs (photographic paper)
Documents That Must Not Be Scanned
The following types of documents must not be scanned:
● Paper-clipped or stapled documents
● Documents on which the ink is still wet
● Documents smaller than A8 size
● Documents wider than 216 mm (8.5 in.)
● Documents other than paper/plastic card (such as fabric, metal foil and OHP film)
● Important documents that must not be damaged or smeared
80
How to Load Documents
Precautions
●
Notes on the documents to be scanned
Depending on the documents to be scanned, take note of the following.
● Since carbonless paper contains chemical substances that may harm the rollers such as the brake roller and
pick roller, take note of the following:
- Cleaning
If paper jams occur frequently, clean the brake roller and pick roller.
For details, refer to Daily Care (page 112).
- Replacing the consumables
The life of the brake roller and pick roller may end sooner compared to scanning wood-free papers.
● When scanning wood containing papers, the life of the brake roller and pick roller may end sooner compared
to scanning wood-free papers.
● The brake roller and pick roller may be damaged when a photo/sticky note on a document comes into contact
with these parts during scanning.
● The surface of the document may be damaged when gloss papers such as photographs are scanned.
● The light of the LED may reflect brightly when gloss papers are scanned.
● When scanning semi-transparent documents, set [Brightness] higher in the scanner driver to avoid bleedthrough.
● When you scan documents written in lead pencil, make sure you clean the rollers frequently.
For details about cleaning, refer to Daily Care (page 112).
● If documents are not fed, or documents are fed overlapped or jammed frequently, refer to Troubleshooting
(page 159).
● All documents must be flat on the leading edge.
Make sure that curls on the leading edge of the documents are kept within the following range.
●
Notes on plastic cards
When you scan plastic cards, take note of the following.
● Make sure you use a card that contains the following specifications, and check if the card can be fed before
scanning it.
- Type: Compliant with the ISO7810 ID-1 type
- Size: 85.6 × 53.98 mm
81
How to Load Documents
- Thickness: 1.4 mm or less
- PVC (polyvinyl chloride) or PVCA (polyvinyl chloride acetate)
● Up to three plastic cards can be loaded in the ADF paper chute (feeder).
Note that you can only load one card at a time if the plastic card is embossed.
● It is recommended that the card should be placed face-down in the ADF paper chute.
● Thick or rigid cards that are difficult to bend may be fed skewed.
● If there is dirt on the surface of the card, such as grease marks (fingerprints), perform scanning after wiping
the dirt off.
● Scanning a thick document such as a plastic card will always be falsely detected as overlapped documents.
In that case, specify one of the following settings and try scanning again.
- Use the intelligent multifeed detection function.
- Disable the setting to detect overlapped documents by the ultrasonic sensor.
- Scan with Manual Single Mode.
82
How to Load Documents
Loading Capacity
The number of sheets that can be loaded in the ADF paper chute (feeder) is determined by the paper size and
paper weight.
See the graph below.
Unit
g/m2 lb
Conversion 27
kg
7.2 23
41
11
35
64
17
55
80
21
69
105
28
90
128
34
110
157
42
135
209
56
180
256
68
220
413
110 355
83
How to Load Documents
Area Not to Be Perforated
An error may occur when there are punched holes in the area colored in light pink in the Figure 1.
Fig. 1
ATTENTION
The above condition applies when the document is set to the center of the pick roller width.
HINT
If there are any holes in the 35 mm-wide central column, you can move the document to the left or right to
avoid an error.
84
How to Load Documents
Conditions Required to Accurately Detect Overlapped Documents (Multifeed)
Multifeed is an error that occurs when two or more sheets are overlapped and fed at once.
Overlapped documents are detected with the ultrasonic sensor or according to the difference in length of the
documents.
The following conditions are required for an accurate detection.
Detecting Overlapped Documents with the Ultrasonic Sensor
● Paper weight: 27 to 413 g/m2 (7.2 to 110 lb)
● Do not punch holes within 35 mm (1.38 in.) over the center of the document.
Refer to Fig. 1 in Area Not to Be Perforated (page 84).
● Do not attach other documents with glue or other adhesive within 35 mm (1.38 in.) over the center of
the document.
Refer to Fig. 1 in Area Not to Be Perforated (page 84).
Detecting Overlapped Documents according to the Difference in Length
● Load the documents of the same length in the ADF paper chute (feeder).
● Variation in document lengths: 1% or less
● Do not punch holes within 35 mm (1.38 in.) over the center of the document.
Refer to Fig. 1 in Area Not to Be Perforated (page 84).
Detecting Overlapped Documents with the Ultrasonic Sensor and According to the Difference in Length
● Load the documents of the same length in the ADF paper chute (feeder).
● Paper weight: 27 to 413 g/m2 (7.2 to 110 lb)
● Variation in document lengths: 1% or less
● Do not punch holes within 35 mm (1.38 in.) over the center of the document.
Refer to Fig. 1 in Area Not to Be Perforated (page 84).
● Do not attach other documents with glue or other adhesive within 35 mm (1.38 in.) over the center of
the document.
Refer to Fig. 1 in Area Not to Be Perforated (page 84).
ATTENTION
● The above condition applies when the document is set to the center of the pick roller width.
● When an option to detect overlapping with the ultrasonic sensor is selected, scanning a thick document
such as a plastic card will be falsely detected as overlapping of documents.
In that case, specify one of the following settings and try scanning again.
- Use the intelligent multifeed detection function.
- Disable the setting to detect overlapped documents by the ultrasonic sensor.
- Scan with Manual Single Mode.
85
How to Load Documents
HINT
● The accuracy of detection for overlapped documents may drop depending on the document type.
Overlapping cannot be detected for the top 30 mm (1.18 in.) of a document in the feeding direction.
● On the [Multifeed Detection Area] screen, you can specify an area not to detect overlapping of documents
within the area described in Fig. 1 in Area Not to Be Perforated (page 84).
The [Multifeed Detection Area] screen can be displayed in the following procedure:
→ [Scanner Settings] → [Paper Source/Feeding] → [Multifeed Detection Area]
When using the Software Operation Panel, refer to Settings Related to the Detection for Overlapped
Documents (Multifeed) (page 283).
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How to Load Documents
Conditions for Mixed Batch Scanning
The following conditions apply when a mixed batch of documents with different paper weights/friction
coefficients/sizes is scanned.
Make sure to test a few sheets first to check if the mixed batch of documents can be fed.
Paper Direction
Align the direction of the paper fiber with the feed direction.
Paper Weight (Thickness)
Documents with the following paper weights can be scanned when scanning a mixed batch of documents
with different paper weights:
27 to 413 g/m2 (7.2 to 110 lb)
Friction Coefficient
It is recommended that the same paper brand from the same manufacturer is used for documents.
When different paper manufacturers/brands are mixed in documents to be scanned, it affects the feeding
performance as the difference in friction coefficient increases.
The following friction coefficients are recommended:
0.35 to 0.60 (reference value for paper friction coefficient)
Document Position
Load all documents covering the width of the pick roller.
For a guideline for mixed batch scanning, refer to Combinations of Standard Paper Sizes in a Mixed Batch
(page 89) in Paper Size (page 88).
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How to Load Documents
HINT
When the smallest document covers the width of the pick roller even when it is loaded towards one side
as shown in the image below, load documents aligned on one side. So that it prevents documents from
skewing when being fed.
Paper Size
When a mixed batch with different sizes is scanned, not feeding the documents straight may cause
troubles such as paper jams or part of the image to appear missing.
It is recommended that you check the scanned images if the documents were fed skewed.
ATTENTION
● When a mixed batch with different sizes is scanned, documents are more likely to skew because the
side guides do not contact every sheet.
● Do not specify the detection method by document length when scanning a mixed batch of documents
with different lengths and detecting overlapped documents.
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How to Load Documents
Combinations of Standard Paper Sizes in a Mixed Batch
Refer to the table below for a guideline of the range available for mixed batch scanning.
LTR: Letter size
A3-CS:Carrier Sheet
(P):
Portrait
(L):
Landscape
ATTENTION
B8 (portrait) and A8 (portrait) documents cannot be mixed with other sizes in the same batch.
Documents That Cannot Be Scanned in a Mixed Batch
The following types of documents cannot be mixed in the same batch:
● Carbonless paper
● Bond paper
● Perforated documents
● Thermal paper
● Carbon-backed paper
● OHP film
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How to Load Documents
● Tracing paper
Conditions for Automatic Page Size Detection
[Automatic Page Size Detection] does not work with the following type of documents:
● Non-rectangular documents
[Automatic Page Size Detection] may not work with the following types of documents:
● Thin paper (52 g/m2 [14 lb] or less)
● White documents with glossy edges
● Documents with darkish (gray) edges
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How to Load Documents
Conditions for Using the Carrier Sheet
●
Paper Size
The following paper sizes can be scanned:
● Carrier Sheet (216 × 297 mm)
● A3 (297 × 420 mm) (*1)
● A4 (210 × 297 mm)
● A5 (148 × 210 mm)
● A6 (105 × 148 mm)
● B4 (257 × 364 mm) (*1)
● B5 (182 × 257 mm)
● B6 (128 × 182 mm)
● Business card (51 × 89 mm) (*2)
● Letter (8.5 × 11 in./216 × 279.4 mm)
● Double Letter (11 × 17 in./279.4 × 431.8 mm) (*1)
● Custom size
- Width
25.4 to 216 mm (1 to 8.5 in.)
- Length
25.4 to 297 mm (1 to 11.69 in.)
*1:Fold in half for scanning.
*2:Available when scanning with PaperStream IP (ISIS) Bundle.
●
Paper Conditions
Paper Type
The following paper type is recommended:
● Standard office paper
Paper Weight (Thickness)
Documents with the following paper weight can be scanned:
● Up to 209 g/m2 (56 lb)
Documents with the following paper weight can be scanned when folded in half:
● Up to 105 g/m2 (28 lb)
Precautions
Take note of the following:
● Up to three Carrier Sheets can be loaded at once.
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How to Load Documents
● Depending on the image scanning application, there may be insufficient memory to perform a
[Double-page spread] scan using the Carrier Sheet in high resolution.
In that case, specify a lower resolution and try scanning again.
● Do not write on, color, stain, or cut the end with a black and white pattern on the Carrier Sheet.
Otherwise, the Carrier Sheet may not be recognized correctly.
● Do not load the Carrier Sheet upside down.
Otherwise, a paper jam may occur and damage the Carrier Sheet and the document inside.
● Do not leave a document inside the Carrier Sheet for a long time.
Otherwise, the ink on the document may be transferred onto the Carrier Sheet.
● Do not leave the Carrier Sheet in high temperature places such as under direct sunlight or near a heating
apparatus for a long time.
Also, do not use the Carrier Sheet in such environments.
Otherwise, the Carrier Sheet may deform.
● Do not fold or pull the Carrier Sheet.
● Do not use a damaged Carrier Sheet.
Doing so may damage or cause the scanner to malfunction.
● To avoid deformation, keep the Carrier Sheet on a flat surface without any weight on it.
● Do not slide your finger on the edge of the Carrier Sheet.
Doing so may cut your finger.
● If paper jams occur frequently, feed about 50 sheets of PPC paper (recycled paper) before scanning with
the Carrier Sheet.
The PPC paper can either be blank or printed.
● Paper jams may occur when several small documents (such as photos or postcards) are placed in the
Carrier Sheet for scanning.
It is recommended to place only one document at a time in the Carrier Sheet.
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Various Ways to Scan
This section explains how to configure the scanner settings and scan different types of documents with the image
scanning application.
For information on other ways to scan which are not explained here, refer to the image scanning application or
scanner driver's Help.
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Various Ways to Scan
Scanning Documents with Different Widths
ATTENTION
When you scan a mixed batch with different widths, some of the narrower documents may be skewed or not fed
into the ADF.
In that case, separate the documents by their widths, and scan them in different batches.
HINT
For details about document requirements for scanning a mixed batch of documents, refer to Conditions for Mixed
Batch Scanning (page 87).
1 Align the top of the documents.
2 Place the documents at the center of the ADF paper chute (feeder), and adjust the side guides to the
widest document in the batch.
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Various Ways to Scan
ATTENTION
Load all documents above the center of the pick roller. If documents are loaded outside of the pick roller
width, they may be fed skewed or not fed into the ADF.
3 Adjust the stacker to fit the longest document.
For details, refer to Setting Up the Stacker (page 65).
4 In the scanner driver, configure the scan settings to detect the paper size automatically.
For details, refer to the help for the scanner driver.
5 Scan documents with the image scanning application.
For details, refer to the help for the image scanning application.
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Various Ways to Scan
Scanning Documents Folded in Half
Sliding the feed mode switch to the left to switch the feed mode to Manual Single Mode allows you to scan a
document folded in half (a document of A3 or Double Letter size that is folded in half) as it is.
ATTENTION
When a document folded in half is scanned, the document may be fed skewed if the folded part is too thick.
1 Fold the document in half so that the sides to be scanned are facing out.
Fold it firmly and smooth out any creases.
Otherwise, it may cause the document to skew while feeding is in progress and result in a skewed image.
Example
2 Load the document folded in half in the ADF paper chute (feeder).
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Various Ways to Scan
For details, refer to How to Load Documents (page 78).
3 Slide the feed mode switch to the left to switch the feed mode to Manual Single Mode.
On the top of the touch screen, [Manual Single Mode] is displayed.
4 Scan documents with the image scanning application.
For details, refer to the help for the image scanning application.
ATTENTION
● Moving the feed mode switch during a scan causes an error.
● If the feed mode switch is in Manual Single Mode, overlapped documents cannot be detected by the
ultrasonic sensor.
HINT
The scanner will wait for the next document to be loaded until the time specified for [Timeout seconds] in
the [Manual Feeding] screen on the touch screen, even if there is no document in the ADF paper chute
(feeder).
The [Manual Feeding] screen can be displayed in the following procedure:
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Various Ways to Scan
→ [Scanner Settings] → [Paper Source/Feeding] → [Manual Feeding]
When using the Software Operation Panel, refer to Waiting Time in Manual Feeding [Manual Feeding]
(page 294).
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Various Ways to Scan
Scanning Documents such as Envelopes or Multi-Layered Transfer Paper
Sliding the feed mode switch to the left to switch the feed mode to Manual Single Mode allows you to scan
documents such as envelopes and multi-layered transfer paper.
ATTENTION
For details about the paper weights of the documents that can be scanned, refer to Documents for Scanning
(page 79).
1 Load a document in the ADF paper chute (feeder).
To scan a multi-layered transfer paper, position the bound edge first when loading the paper.
For details, refer to How to Load Documents (page 78).
2 Slide the feed mode switch to the left to switch the feed mode to Manual Single Mode.
On the top of the touch screen, [Manual Single Mode] is displayed.
3 Scan documents with the image scanning application.
For details, refer to the help for the image scanning application.
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Various Ways to Scan
ATTENTION
● Moving the feed mode switch during a scan causes an error.
● If the feed mode switch is in Manual Single Mode, overlapped documents cannot be detected by the
ultrasonic sensor.
HINT
The scanner will wait for the next document to be loaded until the time specified for [Timeout seconds] in
the [Manual Feeding] screen on the touch screen, even if there is no document in the ADF paper chute
(feeder).
The [Manual Feeding] screen can be displayed in the following procedure:
→ [Scanner Settings] → [Paper Source/Feeding] → [Manual Feeding]
When using the Software Operation Panel, refer to Waiting Time in Manual Feeding [Manual Feeding]
(page 294).
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Various Ways to Scan
Scanning Photographs and Clippings
Using the Carrier Sheet allows you to scan documents that can be damaged quite easily such as photographs, or
documents that are difficult to load directly such as newspaper clippings.
1 Place the document inside the Carrier Sheet.
Open the Carrier Sheet and place the document against the top center of the Carrier Sheet.
2 Load the Carrier Sheet with the end with the black and white pattern as the leading edge and with the
scanning side facing the ADF paper chute (feeder) (face-down).
Secure the Carrier Sheet with the side guides to avoid skewing.
3 Configure the scan settings in the scanner driver to use the Carrier Sheet.
For details, refer to the help for the scanner driver.
4 Scan documents with the image scanning application.
For details, refer to the help for the image scanning application.
ATTENTION
● The image is output at the center of the page in the size specified for [Paper Size] in the scanner driver.
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Various Ways to Scan
● When [Automatic] is specified for [Paper Size] in the scanner driver, the most suitable size is selected from
standard sizes which can be specified for [Paper Size]. Note that the size of the image may become smaller
than the original document depending on the document scanned, or part of the image may appear missing.
Example
When an A5 size image is printed in the center of an A4 size document
→ The image is output in A5 size.
To output the scanned image in the actual size of the document, specify the document size for [Paper size].
HINT
In the following cases, place a blank (white) sheet of paper behind the document when scanning.
● The scanned image is not output in the actual size of the document when [Automatic] is specified for
[Paper size] in the scanner driver.
● Shadows appear around the edges of the scanned image.
● Black lines appear around the edges of a uniquely shaped cutting.
● Image outside the document appears on the scanned image.
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Various Ways to Scan
Scanning Long Page Documents
Documents with a length up to 5,588 mm (220 in.) can be scanned by long page scanning.
Depending on the resolution setting or the image scanning application, the document sizes that can be scanned
may differ.
For details, refer to the help for the scanner driver and the image scanning application.
1 Load a document in the ADF paper chute (feeder).
For details, refer to How to Load Documents (page 78).
ATTENTION
● Long page documents should be loaded one sheet at a time in the ADF paper chute (feeder).
● When you scan long pages, take note of the following:
- When loading a document
Hold the document down with your hand so it does not fall out of the ADF paper chute (feeder).
- When the document is ejected
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Various Ways to Scan
Secure enough space around the stacker and catch the ejected sheet so that it does not fall off the
stacker.
HINT
To scan long pages, perform the following:
● Pull out the chute extension.
For details, refer to Setting Up the ADF Paper Chute (Feeder) (page 64).
● Pull out the stacker extension all the way.
For details, refer to Document Length Is A6 (Landscape) or Longer (page 65).
2 In the scanner driver, configure the scan settings to scan the paper size of the long page.
For details, refer to the help for the scanner driver.
3 Scan documents with the image scanning application.
For details, refer to the help for the image scanning application.
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Various Ways to Scan
Feeding Documents Manually
Documents can also be loaded manually one sheet at a time in the ADF paper chute (feeder).
The scanner waits for the next document to be loaded within a specified time. Scanning will continue as long as
another document is loaded within the set time, and stops if no document is loaded.
By using this method, you can perform scanning as you check the documents one by one.
Manual feeding is effective in the following cases:
● To scan documents as you check the contents of each sheet
● To scan documents that are fed overlapped or jammed when the documents are loaded together in a batch
● To continue scanning documents such as magazines or newspaper clippings that cannot be loaded together, one
at a time
● To scan a document folded in half, an envelope, or a multi-layered transfer paper one at a time
1 Configure the settings for the scanner.
● When scanning more than one document manually
a In the [Manual Feeding] screen on the touch screen, set [Continuous Feed Mode] to on and
specify [Timeout seconds].
The [Manual Feeding] screen can be displayed in the following procedure:
→ [Scanner Settings] → [Paper Source/Feeding] → [Manual Feeding]
When using the Software Operation Panel, refer to Waiting Time in Manual Feeding
[Manual Feeding] (page 294).
● When scanning a document folded in half, an envelope, or a multi-layered transfer paper manually
a Slide the feed mode switch to the left to switch the feed mode to Manual Single Mode.
b In the [Manual Feeding] screen on the touch screen, specify [Timeout seconds].
The [Continuous Feed Mode] setting is ignored, and the [Timeout seconds] setting is enabled.
The [Manual Feeding] screen can be displayed in the following procedure:
→ [Scanner Settings] → [Paper Source/Feeding] → [Manual Feeding]
When using the Software Operation Panel, refer to Waiting Time in Manual Feeding
[Manual Feeding] (page 294).
ATTENTION
For details about the paper weights of the documents that can be scanned, refer to Documents for
Scanning (page 79).
When a document folded in half is scanned, the document may be fed skewed if the folded part is too
thick.
2 Load a document in the ADF paper chute (feeder).
Load the document face-down in the ADF paper chute (feeder).
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Various Ways to Scan
To scan a multi-layered transfer paper, position the bound edge first when loading the paper.
3 Scan documents with the image scanning application.
For details, refer to the help for the image scanning application.
After the document is scanned, the rollers inside the ADF keep rotating, waiting for the next document to be
loaded until the timeout time specified in the touch screen or Software Operation Panel.
When the Scanner is in Manual Single Mode, it waits for the next document to be loaded without having the
rollers inside the ADF rotate.
4 Load the next document in the ADF paper chute (feeder).
5 Repeat step 4 until all documents are scanned.
Scanning will stop if no document is loaded in the ADF paper chute (feeder) within the timeout time
specified in the touch screen or Software Operation Panel.
HINT
● Pressing the [Stop] button on the touch screen while the scanner is waiting for the next document to be loaded
will stop the scan immediately.
● The scanner will wait for documents to be loaded until the specified timeout time elapses even if you start
scanning with no document in the ADF paper chute (feeder).
● If you use manual feeding frequently, the replacement cycle of the consumables may be shortened.
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Various Ways to Scan
Configuring Not to Detect Certain Overlap Patterns
If detecting overlapped documents during a scan is set, when you scan a document with a paper attachment
such as a sticky note, receipt, or photo, it is detected as overlapped documents, and the scan may stop. Use the
intelligent multifeed detection function not to detect these types of documents.
This function has two modes, a mode that is used to configure the settings manually by a user every time the
scanner detects overlapped documents, and a mode that is used to configure the settings automatically by the
scanner based on the overlap patterns (length and location) for paper attachments such as sticky notes,
receipts, or photos that the scanner has memorized.
To use this setting, detecting overlapped documents needs to be set in advance.
● [Multifeed Detection] in the scanner driver
For details, refer to the help for the scanner driver.
● [Multifeed Detection] on the touch screen or [Multifeed] on the Software Operation Panel
For details about the settings on the touch screen, refer to Multifeed Detection (page 227).
For details about the settings on the Software Operation Panel, refer to Specifying a Method to Detect
Overlapped Documents [Multifeed] (page 283).
The following three operation modes are available.
Operation mode
Description
Manually Bypass
Specify whether or not to detect overlapped documents every
time they are detected.
Automatically Bypass (combination of lengthSpecify
and position)
the setting not to automatically detect overlapped
documents when the paper attachment is the same length and
in the same location as memorized.
Automatically Bypass (length)
Specify the setting not to automatically detect overlapped
documents when the paper attachment is the same length or
shorter as memorized.
Select an operation mode in the [Intelligent Multifeed Detection] screen on the touch screen.
The [Intelligent Multifeed Detection] screen can be displayed in the following procedure.
→ [Scanner Settings] → [Paper Source/Feeding] → [Intelligent Multifeed Detection]
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Various Ways to Scan
When using the Software Operation Panel, refer to Setting to Ignore Certain Overlap Patterns
[Intelligent Multifeed Function] (page 292).
Operational Procedure
1 If [Multifeed detected (Overlap)] (error code: "J2:55") is displayed on the touch screen, either press the
[Eject Document] button to eject the document from the paper path or open the ADF to remove the
document.
For details, refer to How to Open the ADF (page 62).
CAUTION
When the ADF is open, it might close accidentally. Be careful not to get your fingers
caught.
2 If you open the ADF to remove the document, close it.
For details, refer to How to Close the ADF (page 63).
CAUTION
Be careful not to get your fingers caught when closing the ADF.
ATTENTION
Confirm that the ADF is closed properly. Otherwise, documents may not be fed into the ADF.
3 Load the removed document back in the ADF paper chute (feeder).
4 Respond to a message that is displayed in the touch screen.
The following settings can be configured depending on the operation mode that is set in the
[Intelligent Multifeed Detection] screen.
● For [Manually Bypass]
- [Disable the multifeed detection for the next document]
Select whether to detect overlapped documents for the next scan.
- [Keep Multifeed Images]
Select whether to save the image when overlapped documents are detected.
This may not be displayed depending on the scanner driver settings.
● For [Automatically Bypass (combination of length and position)]
- [Memorize Patterns]
Select whether you set the scanner to memorize the paper overlapping patterns.
- [Keep Multifeed Images]
Select whether to save the image when overlapped documents are detected.
This may not be displayed depending on the scanner driver settings.
● For [Automatically Bypass (length)]
- [Memorize Patterns]
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Various Ways to Scan
Select whether you set the scanner to memorize the paper overlapping patterns.
- [Keep Multifeed Images]
Select whether to save the image when overlapped documents are detected.
This may not be displayed depending on the scanner driver settings.
With the above procedure complete, the scanner operates as follows depending on the operation mode that is set in
the [Intelligent Multifeed Detection] screen.
● For [Manually Bypass]
The scanner scans the next sheet without detecting overlapped documents, and from the second sheet onwards,
detects overlapped documents based on the setting configured in the scanner driver, on the touch screen, or on
the Software Operation Panel.
● For [Automatically Bypass (combination of length and position)]
The scanner memorizes the length and location of the paper attachment that was detected as overlapped
documents, and continues scanning. After that, documents with the same overlap pattern are not detected as
overlapped documents (*1) (*2).
● For [Automatically Bypass (length)]
The scanner memorizes the length of the longest paper attachment that was detected as overlapped documents,
and continues scanning. After that, documents with the same overlap pattern or with a shorter overlap pattern
are not detected as overlapped documents (*2).
*1:Eight of the most recent overlap patterns can be memorized when [When powering off] in
[Memorize overlap pattern] is enabled.
*2:The memorized overlap patterns can be erased in the [Intelligent Multifeed Detection] screen on the touch
screen, or the Software Operation Panel. You can erase overlap patterns that were not supposed to be
memorized, but be careful with this operation because all memorized patterns will be erased.
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Various Ways to Scan
Disabling the Paper Protection Function
If you attempt to scan a wrinkled document with the paper protection function set to enabled, the scanner may
mistake it as a paper jam even though paper is fed normally, which causes paper protection to be performed
and forces a scan to be stopped. In this case, you can disable paper protection only for the protected document
to be scanned again.
Operational Procedure
1 When [Paper protection (feeding noise)] (error code: "J0:37") or [Paper protection (feeding accuracy)]
(error code: "J0:51") is displayed on the touch screen, open the ADF and remove the document.
For details, refer to How to Open the ADF (page 62).
CAUTION
When the ADF is open, it might close accidentally. Be careful not to get your fingers
caught.
2 Close the ADF.
For details, refer to How to Close the ADF (page 63).
CAUTION
Be careful not to get your fingers caught when closing the ADF.
ATTENTION
Confirm that the ADF is closed properly. Otherwise, documents may not be fed into the ADF.
3 Load the removed document back in the ADF paper chute (feeder).
4 Respond to a message that is displayed in the touch screen.
The following setting can be configured.
Disable the paper protection for the next document
Select whether to disable the paper protection to scan the protected document again.
5 Press the [Scan] button.
Starts scanning documents.
The paper protection function is disabled for the first sheet of documents. From the second sheet onwards,
the paper protection function is enabled.
HINT
If errors to protect documents are frequently displayed on the touch screen, refer to Paper Protection Is Set Off
Frequently (page 203).
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Various Ways to Scan
Counting the Number of Documents
The number of documents can be counted without outputting images of the documents.
This operation is useful for checking the number of documents when you scan a large number of documents.
1 Turn on the scanner.
For details, refer to How to Turn the Power ON (page 55).
2 Check that the feed mode switch is positioned to the right.
The number cannot be counted when the feed mode switch is in Manual Single Mode.
3 On the touch screen, press
→ [Paper Source/Feeding] →[Document Count].
The [Document Count] screen is displayed.
4 Load documents in the ADF paper chute (feeder).
For details, refer to How to Load Documents (page 78).
5 Press the [Start] button on the touch screen.
The number of documents that are loaded in the scanner is counted.
The number of documents is displayed in the [Document Count] screen.
ATTENTION
Documents may not be counted correctly if overlapped documents are fed.
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Daily Care
This section describes how to clean the scanner.
CAUTION
● Do not use aerosol spray or spray that contains alcohol. Paper dust blown up by strong air
from the spray may enter inside the scanner which may cause the scanner to fail or
malfunction.
Also note that sparks generated by static electricity may cause a fire.
● The inside of the ADF becomes very hot when the scanner is being used.
Before you start cleaning the inside of the ADF, make sure to turn off the power, unplug
the power cable and wait for at least 15 minutes for the inside of the ADF to cool down.
Cleaning Materials
Name
Part No.
Notes
Cleaner F1
PA03950-0352
100 ml
Liquid cleaner to use for removing dirt and stains
Cleaning Paper
CA99501-0012
10 sheets
Used to clean the inside of the scanner with ease.
Spray it with Cleaner F1 and scan it with the scanner
in the same way as a document.
Cleaning Wipe
PA03950-0419
24 packets
Pre-moistened with Cleaner F1. It can be used instead
of moistening a cloth with Cleaner F1.
Cotton swab
Commercially
available
Used to clean a tiny part such as the ultrasonic sensor.
Dry cloth
Used to wipe off dirt and stains. Moisten it with
Cleaner F1 for cleaning.
ATTENTION
In order to use the cleaning materials safely and correctly, read the precautions on each product thoroughly.
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Daily Care
For more information about the cleaning materials, contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
113
Daily Care
Location and Frequency
Location
Inside of the scanner (ADF)
Frequency
Brake roller
Every 5,000 sheets
Pick roller
Plastic idler roller
Glass
Ultrasonic sensor
Document sensor
Feed roller
Eject roller
Outside of the scanner
Scanner
Clean when dust and dirt are noticeable.
Touch screen
The inside of the scanner (ADF) needs to be cleaned regularly for every certain number of sheets scanned. The
scanner records the number of sheets scanned so that you can check the number of sheets scanned after you
cleaned it last.
The procedure to check the number of sheets scanned is as follows.
1 On the touch screen, press
→ [Cleaning & Maintenance] → [Consumable counters].
2 On the [Consumable counters] screen, check the value for [After cleaning].
● When the background color of the counter is yellow
It is about time to clean the scanner.
● When the background color of the counter is red
It is time to clean the scanner. Clean the scanner.
To use the Software Operation Panel in order to check the value, refer to Settings Related to Sheet Counters
(page 259).
ATTENTION
Cleaning cycles may vary depending on the condition of the documents. Also, cleaning must be performed
more frequently when the following types of documents are scanned:
● Smooth-faced documents such as coated paper
● Documents with printed text/graphics that almost cover the entire surface
● Chemically-treated documents such as carbonless paper
● Documents containing a large amount of calcium carbonate
● Documents written in lead pencil
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Daily Care
● Documents on which the toner is not sufficiently fused
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Daily Care
Cleaning the Outside of the Scanner
●
Scanner
The scanner including the ADF paper chute (feeder) and the stacker should be cleaned with either a piece of
dry cloth, a cloth moistened with Cleaner F1/mild detergent, or a sheet of Cleaning Wipe.
ATTENTION
● To avoid deformation and discoloration, never use paint thinner or any other organic solvents.
● Be careful not to let any moisture or water inside the scanner during cleaning.
● It may take a long time to dry if an excessive amount of Cleaner F1/mild detergent is used. Use only a
small amount. Wipe off the cleaner completely to leave no residue on the cleaned parts.
●
Touch screen
To avoid the surface of the touch screen becoming dirty, clean it regularly by gently wiping dirt and dust off
with a soft, dry cloth.
Clean the touch screen with care. Do not rub or tap the surface with hard objects as doing so may damage the
surface.
ATTENTION
Do not wipe the touch screen with a damp cloth.
Dust on the surface may become stuck between the touch screen and the scanner, causing the touch screen
to malfunction.
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Daily Care
Cleaning the Inside of the Scanner (ADF) with Cleaning Paper
The inside of the ADF can be cleaned with a sheet of Cleaning Paper moistened with Cleaner F1.
As the scanner continues to feed the documents, paper dust will accumulate inside the ADF and it may cause
scanning errors. Cleaning should be performed approximately every 5,000 sheets scanned. Note that this guideline
varies depending on the types of documents you scan. For instance, it may be necessary to clean the scanner more
frequently when you scan documents on which the toner is not sufficiently fused.
ATTENTION
● Do not use water or mild detergent to clean the ADF.
● It may take a long time to dry if an excessive amount of Cleaner F1 is used. Use only a small amount.
1 Turn on the scanner.
For details, refer to How to Turn the Power ON (page 55).
2 On the touch screen, press
→ [Cleaning & Maintenance] → [Cleaning] → [Cleaning Paper].
The [Cleaning Paper] screen is displayed.
ATTENTION
Do not start scanning with an image scanning application during cleaning.
3 Spray the Cleaning Paper with Cleaner F1.
4 Pull out the chute extension according to the length of the Cleaning Paper.
For details, refer to Setting Up the ADF Paper Chute (Feeder) (page 64).
5 Adjust the stacker according to the length of the Cleaning Paper.
For details, refer to Document Length Is A6 (Landscape) or Longer (page 65).
6 Load the Cleaning Paper in the ADF paper chute (feeder).
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Daily Care
7 Adjust the side guides to the width of the Cleaning Paper.
Move the side guides so that there is no space between the side guides and the Cleaning Paper.
Otherwise, the Cleaning Paper may be fed skewed.
8 On the touch screen, press the [Start] button on the [Cleaning Paper] screen.
The Cleaning Paper is fed and ejected onto the stacker.
9 Clear the sheet counter after cleaning.
a On the touch screen, press
→ [Cleaning & Maintenance] → [Consumable counters].
b On the [Consumable counters] screen, press the [Clear] button for [After cleaning].
When using the Software Operation Panel, refer to Clearing the Sheet Counters (page 261).
118
Daily Care
Cleaning the Inside of the Scanner (ADF) with a Cloth
The inside of the ADF can be cleaned with a piece of cloth moistened with Cleaner F1, or a sheet of Cleaning Wipe.
As the scanner continues to feed the documents, paper dust will accumulate inside the ADF and it may cause
scanning errors. Cleaning should be performed approximately every 5,000 sheets scanned. Note that this guideline
varies depending on the types of documents you scan. For instance, it may be necessary to clean the scanner more
frequently when you scan documents on which the toner is not sufficiently fused.
CAUTION
The inside of the ADF becomes very hot when the scanner is being used.
Before you start cleaning the inside of the ADF, make sure to turn off the power, unplug the
power cable and wait for at least 15 minutes for the inside of the ADF to cool down.
ATTENTION
● Do not use water or mild detergent to clean the ADF.
● It may take a long time to dry if an excessive amount of Cleaner F1 is used. Use only a small amount. Wipe off
the cleaner completely to leave no residue on the cleaned parts.
1 Turn off the scanner, unplug the power cable and wait for at least 15 minutes.
For details, refer to How to Turn the Power OFF (page 56).
2 Open the ADF.
For details, refer to How to Open the ADF (page 62).
CAUTION
When the ADF is open, it might close accidentally. Be careful not to get your fingers
caught.
119
Daily Care
3 Clean the following locations with a cloth moistened with Cleaner F1, or a sheet of Cleaning Wipe.
Brake Roller (× 2)
Remove the brake roller from the scanner.
For details about removing the brake roller, refer to Replacing the Brake Roller (page 127).
120
Daily Care
Gently wipe off any dirt or dust along the grooves, taking care not to damage the roller surface.
Pick Roller (× 2)
Gently wipe off any dirt or dust along the grooves as you rotate the roller manually, taking care not to
damage the roller surface. Make sure that it is wiped properly because black residue on the rollers will
affect the feeding performance.
Plastic Idler Roller (× 4)
Gently wipe dirt and dust off the roller, taking care not to damage the roller surface. Make sure that it is
wiped properly because black residue on the rollers will affect the feeding performance.
Be careful not to damage the sponge that is attached to the plastic idler roller.
Glass (× 2)
Gently wipe dirt and dust off the surface of the glass sections.
ATTENTION
Vertical streaks may appear on images if the glass is dirty.
Ultrasonic Sensor (× 2)/Document Sensor (× 8)
Gently wipe dirt and dust off the surface of the ultrasonic and document sensors.
121
Daily Care
HINT
If it is difficult to clean, use a cotton swab.
Feed Roller (× 2)/Eject Roller (× 2)
The power must be turned on to rotate the feed/eject rollers for cleaning.
a Plug in the power cable and turn on the scanner.
For details, refer to How to Turn the Power ON (page 55).
b On the touch screen, press
→ [Cleaning & Maintenance] → [Cleaning] →
[Cleaning Wipe].
The [Cleaning Wipe] screen is displayed.
ATTENTION
Do not start scanning with an image scanning application during cleaning.
c Open the ADF.
For details, refer to How to Open the ADF (page 62).
122
Daily Care
CAUTION
When the ADF is open, it might close accidentally. Be careful not to get
your fingers caught.
d On the touch screen, press the [Start] button on the [Cleaning Wipe] screen.
The feed/eject rollers rotate a certain amount simultaneously.
If you press and hold the [Start] button, the feed/eject rollers rotate continuously.
CAUTION
Be careful not to touch the rollers with your hand while they are
rotating.
e Put a piece of cloth moistened with Cleaner F1 or a sheet of Cleaning Wipe against the surface
of the rotating feed/eject roller, and wipe horizontally to clean dirt and dust off the whole
surface.
Make sure that it is wiped properly because black residue on the rollers will affect the feeding
performance.
4 Close the ADF.
For details, refer to How to Close the ADF (page 63).
CAUTION
Be careful not to get your fingers caught when closing the ADF.
ATTENTION
Confirm that the ADF is closed properly. Otherwise, documents may not be fed into the ADF.
5 Clear the sheet counter after cleaning.
a On the touch screen, press
→ [Cleaning & Maintenance] → [Consumable counters].
b On the [Consumable counters] screen, press the [Clear] button for [After cleaning].
When using the Software Operation Panel, refer to Clearing the Sheet Counters (page 261).
123
Daily Care
Cleaning the Carrier Sheet
The Carrier Sheet should be cleaned with either a piece of dry cloth, a cloth moistened with Cleaner F1/mild
detergent, or a sheet of Cleaning Wipe.
Gently wipe dirt and dust off the surface and the inside of the Carrier Sheet.
As you keep using the Carrier Sheet, dirt and dust will accumulate on the surface and the inside.
Clean it regularly because it may result in scanning errors.
ATTENTION
● Make sure that the Carrier Sheet is not creased.
● To avoid deformation and discoloration, never use paint thinner or any other organic solvents.
● Do not use force to rub against the Carrier Sheet because it may be damaged or deformed.
● After cleaning the inside of the Carrier Sheet with a cloth moistened with Cleaner F1/mild detergent or a
sheet of Cleaning Wipe, do not close the Carrier Sheet until it is completely dry.
● The Carrier Sheet should be replaced approximately every 500 scans.
For information on purchasing the Carrier Sheets, contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
124
Replacing the Consumables
This section explains how to replace the consumables for the scanner.
CAUTION
The inside of the ADF becomes very hot when the scanner is being used.
Before you replace the consumables, make sure to turn off the power, unplug the power
cable and wait for at least 15 minutes for the inside of the ADF to cool down.
Consumables and Replacement Cycles
Name
Part No.
Suggested Replacement Cycle
BRAKE ROLLER
PA03670-0001
200,000 sheets or one year
PICK ROLLER
PA03670-0002
200,000 sheets or one year
Consumables need to be replaced periodically. It is recommended that you keep a stock of new consumables
and replace them before it reaches the end of the consumable life. Also, the scanner records the number of
sheets scanned for each consumable (brake roller and pick roller), which allows you to determine when to
replace the consumables.
The procedure to check the number of sheets scanned is as follows.
1 On the touch screen, press
→ [Cleaning & Maintenance] → [Consumable counters].
2 On the [Consumable counters] screen, check the [After Replacing the Brake Roller] and
[After Replacing the Pick Roller] counters.
● When the background color of the counter is yellow
It is about time to replace the brake roller or pick roller.
● When the background color of the counter is red
It is time to replace the brake roller or pick roller. Replace the brake roller or pick roller.
To use the Software Operation Panel in order to check the value, refer to Settings Related to Sheet Counters
(page 259).
125
Replacing the Consumables
Note that the suggested replacement cycles are guidelines for using A4 (80 g/m2 [20 lb]) wood-free or woodcontaining paper, as these cycles vary depending on the type of documents scanned and how often the scanner
is used and cleaned.
HINT
Only use the specified consumables.
For information on purchasing the consumables, contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
126
Replacing the Consumables
Replacing the Brake Roller
Replace the brake roller in following procedure.
1 Turn off the scanner, unplug the power cable and wait for at least 15 minutes.
For details, refer to How to Turn the Power OFF (page 56).
2 Remove all documents from the ADF paper chute (feeder).
3 Open the ADF.
For details, refer to How to Open the ADF (page 62).
CAUTION
When the ADF is open, it might close accidentally. Be careful not to get your fingers
caught.
4 Remove the brake roller.
a Hold both ends of the cover, and open it in the direction of the arrow.
127
Replacing the Consumables
b Lift the right side of the roller first, then pull out the shaft from the slot on the left.
128
Replacing the Consumables
5 Remove the brake roller from its shaft.
6 Attach a new brake roller on the shaft.
Insert the protrusion on the shaft into the slot.
7 Attach the shaft.
129
Replacing the Consumables
a Insert the left end of the shaft into the hole in accordance with the hole shape, and then attach
the right side of the shaft.
130
Replacing the Consumables
b Close the brake roller cover.
ATTENTION
Confirm that the brake roller is installed properly. Otherwise, paper jams or other feeding errors
may occur.
8 Close the ADF.
For details, refer to How to Close the ADF (page 63).
CAUTION
Be careful not to get your fingers caught when closing the ADF.
9 Plug in the power cable and turn on the scanner.
For details, refer to How to Turn the Power ON (page 55).
10 Clear the brake roller counter.
a On the touch screen, press
→ [Cleaning & Maintenance] → [Consumable counters].
b On the [Consumable counters] screen, press the [Clear] button for
[After Replacing the Brake Roller].
To clear the counter in the Software Operation Panel, refer to Clearing the Sheet Counters (page 261).
131
Replacing the Consumables
Replacing the Pick Roller
Replace the pick roller in following procedure.
1 Turn off the scanner, unplug the power cable and wait for at least 15 minutes.
For details, refer to How to Turn the Power OFF (page 56).
2 Remove all documents from the ADF paper chute (feeder).
3 Remove the ADF paper chute (feeder).
Hold both ends of the ADF paper chute (feeder), then lift it in the direction of arrow 1 and pull it out in the
direction of arrow 2.
4 Open the ADF.
For details, refer to How to Open the ADF (page 62).
CAUTION
When the ADF is open, it might close accidentally. Be careful not to get your fingers
caught.
5 Remove the pick roller.
132
Replacing the Consumables
a Open the sheet guide by lifting the tab.
b Rotate the bushing on the shaft in the direction of the arrow.
133
Replacing the Consumables
c Hold the bushing on the shaft to lift up the shaft end, pull the other shaft end out of the slot,
and then lift up the pick roller to remove it.
ATTENTION
Be careful not to touch the gear near the bushing on the shaft because it has grease over it.
6 Remove the pick rollers (× 2) one by one from the shaft.
134
Replacing the Consumables
a Pull out the pick roller from the shaft as you lift the retaining clip.
b Pull out the other pick roller from the shaft as you lift the retaining clip.
7 Attach new pick rollers (× 2) on the shaft one by one.
a Insert the retaining clip of the pick roller into the slot.
b Insert the retaining clip of the other pick roller into the slot.
135
Replacing the Consumables
ATTENTION
Confirm that the pick rollers are attached properly. Otherwise, paper jams or other feeding errors
may occur.
Make sure you insert the pick rollers until they lock in place.
8 Attach the shaft.
136
Replacing the Consumables
a Hold the bushing on the shaft and insert the other shaft end into the slot on the right
diagonally from the upper left. Lower the shaft end with the bushing to fit the entire shaft in
and rotate the bushing backward until the shaft locks in place.
b Close the sheet guide. Make sure that both ends of the sheet guide are locked firmly.
137
Replacing the Consumables
ATTENTION
Confirm that the pick rollers are installed properly. Otherwise, paper jams or other feeding errors
may occur.
9 Close the ADF.
For details, refer to How to Close the ADF (page 63).
CAUTION
Be careful not to get your fingers caught when closing the ADF.
10 Attach the ADF paper chute (feeder).
Insert the tabs into the slots on the back of the scanner in the direction of arrow 1 and tilt the ADF paper
chute (feeder) downwards in the direction of arrow 2 until it locks in place.
Attach the ADF paper chute (feeder) with the side guides facing upwards.
ATTENTION
Do not leave any space between the ADF paper chute (feeder) and the scanner.
11 Plug in the power cable and turn on the scanner.
For details, refer to How to Turn the Power ON (page 55).
12 Clear the pick roller counter.
a On the touch screen, press
→ [Cleaning & Maintenance] → [Consumable counters].
b On the [Consumable counters] screen, press the [Clear] button for
[After Replacing the Pick Roller].
138
Replacing the Consumables
To clear the counter in the Software Operation Panel, refer to Clearing the Sheet Counters (page 261).
139
Troubleshooting
This section explains about the countermeasures against paper jams and other troubles, items to check before
contacting your scanner service provider, and how to read the product label on the scanner.
ATTENTION
For details about other errors/troubles that are not covered in this section, refer to the scanner driver's Help.
When a Paper Jam Occurs
Remove the documents that are left in the ADF in the following procedure:
CAUTION
● Do not use force to pull out jammed documents, and make sure to open the ADF first.
● Be careful not to touch any sharp parts upon removing jammed documents.
● Be careful not to get things such as hair, a tie or necklaces caught inside the scanner
when removing jammed documents.
● The inside of the ADF may become extremely hot during operation. Be careful not to burn
yourself.
1 Remove all documents from the ADF paper chute (feeder).
2 Open the ADF.
For details, refer to How to Open the ADF (page 62).
CAUTION
When the ADF is open, it might close accidentally. Be careful not to get your fingers
caught.
3 Remove the jammed document.
ATTENTION
● Make sure to check the documents and the paper path thoroughly. Remove any metal objects such as
staples or paper clips to prevent paper jams.
● Be careful not to damage the glass surface and the guides when removing documents with metal
objects such as staples or paper clips.
4 Close the ADF.
For details, refer to How to Close the ADF (page 63).
CAUTION
Be careful not to get your fingers caught when closing the ADF.
140
Troubleshooting
ATTENTION
● Confirm that the ADF is closed properly. Otherwise, documents may not be fed into the ADF.
● Occasionally when scanning is complete or canceled, documents may remain in the ADF without any
error message displayed. In that case, follow steps 1 through 4 above to remove the documents.
141
Troubleshooting
Errors
●
[Error] Screen
When an error occurs on the scanner, the [Error] screen is displayed on the touch screen.
Check the solution for the error, press
, and then close the [Error] screen.
HINT
If the computer has Error Recovery Guide installed, Error Recovery Guide is started up when you logged onto
Windows.
When an error occurs on the scanner, the error name and code number is displayed in the Error Recovery
Guide window.
142
Troubleshooting
Take note of the displayed information and click the [More Info] button to check the troubleshooting
procedure.
●
Code List
Code
Error Description
Refer to
C0:E5
Memory error (Front)
Memory Error (page 151)
C0:E6
Memory error (Back)
C0:E9
LSI error (Front)
C0:EA
LSI error (Back)
E2:74
Optical error (ADF Front)
E3:75
Optical error (ADF Back)
E6:D3
Operator Panel error
Operator Panel error (page 148)
E7:D2
EEPROM error
EEPROM Error (page 148)
E9:F5
Image memory read-write error (Front)
E9:F6
Image memory read-write error (Back)
Image Memory Read-Write Error (page
148)
F4:C2
F4:C3
Background switching mechanism error (ADF Front)
Background Switching Mechanism Error
(page 150)
Background switching mechanism error (ADF Back)
H0:84
Motor circuit error
Motor Circuit Error (page 152)
H7:84
Lamp circuit error
Lamp Circuit Error (page 152)
H8:88
Motor circuit error
Motor Circuit Error (page 152)
J0:37
Paper protection (feeding noise)
Paper Protection (page 145)
J0:51
Paper protection (feeding accuracy)
J1:31
Paper jam
J1:50
Pick error
J2:55
Multifeed detected (Overlap)
Optical Error (page 148)
H1:80
H2:81
Paper Jam (page 145)
Multifeed (page 145)
143
Troubleshooting
Code
Error Description
Refer to
J2:56
Multifeed detected (Length)
J7:5F
Feed mode switched
Feed Mode Switched (page 146)
J8:01
Sensor(s) dirty
Sensor(s) dirty (page 146)
Sensor error
Sensor Error (page 153)
M0:D4
Wi-Fi error
Module Error (page 154)
M1:D5
Wired LAN error
M2:D6
Contactless smart card reader error
M3:D7
Touch screen error
M4:A2
Network setting error
Network Setting Error (page 154)
Server setting error
Server Setting Error (page 154)
M6:AF
Authentication failed
Authentication Failed (page 155)
U4:40
ADF open
Cover Open (page 147)
J8:04
L0:11
L2:13
L6:1B
M4:A3
M4:A4
M4:A5
M4:A6
M4:A7
M4:A8
M4:A9
M4:AA
M4:AB
M5:AC
M5:AE
144
Troubleshooting
Paper Feeding Error
Paper Protection
When the function to protect documents (Paper protection) is activated, paper feeding stops, and the [Error]
screen on the touch screen displays one of the following codes.
J0:37 Paper protection (feeding noise)
J0:51 Paper protection (feeding accuracy)
The function to protect documents (Paper protection) prevents documents from being damaged during
scanning with the ADF by increasing the level of sensitivity to detect paper jams.
Take the following measures.
● If this error occurs, check if the document meets the requirements described in Documents for Scanning
(page 79).
● If this error occurs frequently even when the document meets the requirements for scanning, lower the paper
protection sensitivity level.
● If documents remain in the ADF, remove the documents by referring to When a Paper Jam Occurs (page 140).
Paper Jam
When a paper jam occurs, the [Error] screen on the touch screen displays one of the following codes.
J1:31 Paper jam
J1:50 Pick error
Remove jammed documents by referring to When a Paper Jam Occurs (page 140).
If paper jams occur frequently, take measures according to Paper Jams/Pick Errors Occur Frequently (page 205).
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
Multifeed
When documents are overlapped and fed into the scanner, the [Error] screen on the touch screen displays one
of the following codes.
J2:55 Multifeed detected (Overlap)
J2:56 Multifeed detected (Length)
If documents remain in the scanner, remove the documents by referring to When a Paper Jam Occurs (page
140).
If documents are overlapped and fed into the scanner frequently, take measures according to Overlapped
Documents Are Frequently Fed into the Scanner (page 198).
145
Troubleshooting
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
Feed Mode Switched
When the feed mode is switched during scanning, the [Error] screen on the touch screen displays the following
code.
J7:5F
Check the position of the feed mode switch.
If documents remain in the ADF, remove the documents by referring to When a Paper Jam Occurs (page 140).
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
Sensor(s) dirty
If a sensor is dirty, the [Error] screen on the touch screen displays one of the following codes.
J8:01
J8:04
Take the following measures.
● Clean the document sensors by referring to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
● Turn the scanner off then back on.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
146
Troubleshooting
Cover Open Error
Cover Open
If the ADF is opened during a scan, the [Error] screen on the touch screen displays the following code.
U4:40
HINT
The [Error] screen does not display the code when the ADF is opened while the scanner is in standby.
Also, note that operations on the touch screen are disabled while the ADF is open.
Confirm that the ADF is closed properly.
To check whether or not they are closed completely, open the ADF and then close it again.
For more details about opening and closing the ADF, refer to Opening/Closing the ADF (page 62).
147
Troubleshooting
Internal and Optical Errors
Optical Error
When an optical error occurs in the ADF, the [Error] screen on the touch screen displays one of the following
codes.
E2:74 Optical error (ADF Front)
E3:75 Optical error (ADF Back)
Take the following measures.
● Refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119) and clean the glass.
● Turn the scanner off then back on.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
Operator Panel error
When a touch screen error occurs, the [Error] screen on the touch screen displays the following code.
E6:D3
Turn the scanner off then back on.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
EEPROM Error
If an EEPROM error occurs, the [Error] screen on the touch screen displays the following code.
E7:D2
Turn the scanner off then back on.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
Image Memory Read-Write Error
If an error occurs when data is read from the image memory or written on the image memory, the [Error]
screen on the touch screen displays one of the following codes.
E9:F5 Image memory read-write error (Front)
E9:F6 Image memory read-write error (Back)
148
Troubleshooting
Turn the scanner off then back on.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
149
Troubleshooting
Overrun Error
Background Switching Mechanism Error
When a background switching mechanism error occurs, the [Error] screen on the touch screen displays one of
the following codes.
F4:C2 Background switching mechanism error (ADF Front)
F4:C3 Background switching mechanism error (ADF Back)
Open the ADF to check that there are no documents remaining, and then turn the scanner off then back on.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
150
Troubleshooting
Chip Error
Memory Error
When a memory error occurs, the [Error] screen on the touch screen displays one of the following codes.
C0:E5 Memory error (Front)
C0:E6 Memory error (Back)
C0:E9 LSI error (Front)
C0:EA LSI error (Back)
Turn the scanner off then back on.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
151
Troubleshooting
Motor Circuit Error
Motor Circuit Error
When a motor circuit error occurs, the [Error] screen on the touch screen displays one of the following codes.
H0:84
H1:80
H2:81
H8:88
Turn the scanner off then back on.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
Lamp Circuit Error
When a lamp circuit error occurs, the [Error] screen on the touch screen displays the following code.
H7:84
Turn the scanner off then back on.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
152
Troubleshooting
Sensor Error
Sensor Error
If a sensor error occurs, the [Error] screen on the touch screen displays one of the following codes.
L0:11
L2:13
L6:1B
Take the following measures.
● Clean the ultrasonic sensors and the document sensors by referring to Cleaning the Inside of the Scanner
(ADF) with a Cloth (page 119).
● Turn the scanner off then back on.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
153
Troubleshooting
Communication Related Errors
Module Error
When a module error occurs, the [Error] screen on the touch screen displays one of the following codes.
M0:D4 Wi-Fi error
M1:D5 Wired LAN error
M2:D6 Contactless smart card reader error
M3:D7 Touch screen error
Turn the scanner off then back on.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
Network Setting Error
If a network settings error occurs, the [Error] screen on the touch screen displays one of the following codes.
M4:A2
M4:A3
M4:A4
M4:A5
M4:A6
M4:A7
M4:A8
M4:A9
M4:AA
M4:AB
Check the message displayed in the [Error] screen, and press the [Set] button to correct the network settings.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
Server Setting Error
If an error occurs in the settings in PaperStream NX Manager, the [Error] screen on the touch screen displays
one of the following codes.
M5:AC
154
Troubleshooting
M5:AE
Check the message displayed in the [Error] screen, and press the [Set] button to correct the following settings:
● "PaperStream NX Manager" setting on the scanner
● Setting in PaperStream NX Manager
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
Authentication Failed
If the authentication for PaperStream NX Manager fails, the [Error] screen on the touch screen displays the
following code.
M6:AF
Check the message displayed in the [Error] screen, and press the [Set] button to correct the following settings:
● [Auto Login] setting on the scanner
● Authentication setting for PaperStream NX Manager
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
155
Troubleshooting
Other Errors
Being used by others
The scanner is already being used.
● Make sure that another application is not using the scanner.
● Make sure that the connection method of the scanner is correct.
● Make sure that no operations are being performed on the touch screen of the scanner.
The scanner is in Doc Counting mode.
The Scanner is in "Doc Counting mode" and therefore scanning cannot be performed.
Close the [Document Count] screen on the touch screen of the scanner to exit the Doc Counting mode.
Scanning has been paused by the user.
When the [Pause] button on the touch screen is pressed during scanning, scanning pauses.
To resume scanning, press the [Scan] button on the touch screen.
To stop scanning, press
on the touch screen.
Outside designated scan area error
This error occurs when the bottom edge of the document is detected before the specified area is scanned with
the ADF.
156
Troubleshooting
Example:
Outside of the document may have been scanned because the scanned document is shorter than the specified
paper size. Take one of the following measures, and then scan again.
● Load a document of the specified paper size in the ADF paper chute (feeder).
● Change the scan settings so that the scanning area is set inside of the document.
ATTENTION
Ways to designate the scanning area differ depending on image scanning applications. For details, refer to
the help for the image scanning application.
Invalid Command
The command was ended abnormally.
There may be a problem with the USB cable connection.
● Make sure that the USB cable is connected properly.
● Turn the scanner off then back on.
If the problem persists, write down the error code and contact the distributor/dealer where you purchased this
product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries section in
Safety Precautions bundled with this product.
157
Troubleshooting
Connection Test Result
●
"0% packet loss" shown in the test result
Meaning
The communication with the host specified in [Host Name/IP address] is normal.
●
"100% packet loss" shown in the test result
Meaning
Failed to communicate with the destination specified in [Host Name/IP address].
Solution
[Host Name/IP address] may not be specified correctly. Make sure that the host name or the IP address is
specified correctly.
If the problem persists, refer to the following section in Troubleshooting (page 159):
● The Connection Between the Scanner and Computer Frequently Cuts Off (page 180)
● Cannot Connect the Scanner to a Destination by Specifying an IP Address (page 186)
● Cannot Connect the Scanner to a Destination by Specifying a Host Name (page 188)
●
"99% packet loss" shown in the test result
Meaning
Communication with the destination specified in [Host Name/IP address] is unstable.
Solution
Refer to Cannot Connect the Scanner and a Computer via Wi-Fi (page 166) and Cannot Connect the
Scanner and a Computer via a Wired LAN (page 181), and take measures accordingly.
●
"ping: bad address" shown in the test result
Meaning
The name-resolution or address-resolution for the destination specified in [Host Name/IP address] may
have failed.
Solution
● Make sure that [Host Name/IP address] is specified correctly.
● Make sure that the DNS server settings are correct.
● If [Host Name/IP address] is specified correctly, refer to Cannot Connect the Scanner to a Destination by
Specifying a Host Name (page 188) for further solutions.
● Refer to Cannot Connect the Scanner and a Computer via Wi-Fi (page 166) and Cannot Connect the
Scanner and a Computer via a Wired LAN (page 181), and take measures accordingly.
158
Troubleshooting
Troubleshooting
This section describes examples of troubles that you may encounter when using the scanner and also describes the
solutions to them.
Before you request for a repair, take measures by looking through the examples of the troubles and solutions.
If the problem persists, check each item in Before You Contact the Scanner Service Provider (page 213), and
then contact the distributor/dealer where you purchased this product. Or, make an inquiry by referring to the
contact information at the Contact for Inquiries section in Safety Precautions bundled with this product.
The following are examples of troubles that you may encounter.
●
Power of the scanner
● The Scanner Cannot Be Powered ON (page 161)
● The Touch Screen or the [Power] Button Light or Both Switch Off (page 162)
●
Touch screen
● The Touch Screen Does Not Function (page 163)
● A Malfunction Occurs in the Touch Screen/The Display on the Touch Screen Is in an Incorrect Position (page
164)
● The Display on the Touch Screen Is Distorted (page 165)
●
Connection of the scanner
Wi-Fi
● Cannot Connect the Scanner and a Computer via Wi-Fi (page 166)
● A Wireless Access Point Is Not Displayed in the Access Point List (page 172)
● Wi-Fi Setting for WPS Fails (page 174)
● Failed to Establish a Wi-Fi Connection by Configuring the Settings Manually (page 177)
● The Connection Between the Scanner and Computer Frequently Cuts Off (page 180)
Wired LAN
● Cannot Connect the Scanner and a Computer via a Wired LAN (page 181)
Server
● Cannot Connect the Scanner to a Destination by Specifying an IP Address (page 186)
● Cannot Connect the Scanner to a Destination by Specifying a Host Name (page 188)
●
Scanning operations
● Scanning Does Not Start (page 191)
● Scanning Takes a Long Time (page 192)
● Vertical Streaks Appear on the Images (page 196)
159
Troubleshooting
● Error Code "U4:40" Is Displayed on the Touch Screen While Scanning (page 197)
● Overlapped Documents Are Frequently Fed into the Scanner (page 198)
● Situation in Which the Document Is not Fed into the ADF Occurs Frequently (page 201)
● Paper Protection Is Set Off Frequently (page 203)
● Paper Jams/Pick Errors Occur Frequently (page 205)
●
Scanning results
● Image Quality Is Poor (page 193)
● Quality of Scanned Text or Lines Is Unsatisfactory (page 194)
● Images Are Distorted or Not Clear (page 195)
● Images Turn Out Elongated (page 207)
● A Shadow Appears at the Top or the Bottom of the Image (page 208)
● There Are Black Traces on the Document (page 209)
●
Carrier Sheet
● The Carrier Sheet Is Not Fed Smoothly/Paper Jams Occur (page 210)
● Part of the Image Appears Missing in the Case Where the Carrier Sheet Is Used (page 212)
160
Troubleshooting
The Scanner Cannot Be Powered ON
Check the following points
● Is the power cable connected properly? (page 161)
● Did you press the [Power] button on the scanner? (page 161)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Is the power cable connected properly?
Solution
Connect the power cable properly.
For details, refer to Getting Started.
●
Did you press the [Power] button on the scanner?
Solution
Press the [Power] button on the scanner.
For details, refer to How to Turn the Power ON (page 55).
161
Troubleshooting
The Touch Screen or the [Power] Button Light or Both Switch Off
Check the following points
● Has the scanner been left out of operation for a long time after being powered on? (page 162)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Has the scanner been left out of operation for a long time after being powered on?
Solution
The scanner has entered power saving mode or has been automatically turned off.
● If the scanner has entered power saving mode
The touch screen turns off and the [Power] button flashes in green.
Resume from power saving mode by one of the following methods:
- Load a document in the ADF paper chute (feeder).
- Press the touch screen.
- Scans a document with the image scanning application.
For details, refer to Entering and Resuming from Power Saving Mode (page 60).
● If the scanner has been automatically turned off
The touch screen and the [Power] button light are off.
Turn on the scanner.
For details, refer to How to Turn the Power ON (page 55).
162
Troubleshooting
The Touch Screen Does Not Function
Check the following points
● Did you turn the scanner off then back on? (page 163)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Did you turn the scanner off then back on?
Solution
Turn the scanner off then back on.
Wait for at least 5 seconds after turning off the scanner before turning it back on.
For details, refer to How to Turn the Power ON (page 55).
163
Troubleshooting
A Malfunction Occurs in the Touch Screen/The Display on the Touch Screen Is in
an Incorrect Position
Check the following points
● Did you turn the scanner off then back on? (page 164)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Did you turn the scanner off then back on?
Solution
Turn the scanner off then back on.
Wait for at least 5 seconds after turning off the scanner before turning it back on.
For details, refer to How to Turn the Power ON (page 55).
164
Troubleshooting
The Display on the Touch Screen Is Distorted
Check the following points
● Did you turn the scanner off then back on? (page 165)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Did you turn the scanner off then back on?
Solution
Turn the scanner off then back on.
Wait for at least 5 seconds after turning off the scanner before turning it back on.
For details, refer to How to Turn the Power ON (page 55).
165
Troubleshooting
Cannot Connect the Scanner and a Computer via Wi-Fi
Check the following points
● Is the wireless access point turned on? (page 166)
● Is the firmware for the wireless access point the latest version? (page 166)
● Is the scanner far away from the wireless access point? Is there anything that may block the signal (such
as walls and metal boards), or an electromagnetic source? (page 167)
● Is [Wi-Fi] selected for the connection method? (page 167)
● Did you connect the scanner to a wireless access point? (page 168)
● Is the wireless connection environment on the computer enabled? (page 168)
● Did you connect the computer to a wireless access point? (page 168)
● Are the scanner and computer connected to the same network? (page 168)
● Is the setting that does not permit communication configured on the wireless access point? (page 169)
● Are there any security limitations in the network? (page 170)
● Are there any security restrictions on the computer? (page 170)
● Is the scanner connected to another computer? (page 170)
● Is the scanner's IP address correct? (page 170)
● Is the IP address of the scanner used for other communication devices? (page 170)
● Is the DNS server information configured correctly? (page 171)
● Does the DNS server function normally? (page 171)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Is the wireless access point turned on?
Solution
Turn on the wireless access point.
Also check that there is no error or malfunction on the wireless access point.
For details about wireless access point errors, refer to the manual of your wireless access point.
●
Is the firmware for the wireless access point the latest version?
Solution
If the firmware for the wireless access point is not the latest version, unexpected operations may occur.
Contact the network administrator to check the firmware version, and consider updating it to the latest
version.
For details about how to update the firmware for your wireless access point, refer to the manual of your
wireless access point.
166
Troubleshooting
●
Is the scanner far away from the wireless access point? Is there anything that may block the signal (such as
walls and metal boards), or an electromagnetic source?
Solution
The signal between the wireless access point and the scanner may be weak, or there may be some signal
interference.
Check the icon on the lower left side of the touch screen for the signal status.
Icon
Signal Strength
Strong
Medium
Weak
Not connected
If the signal is weak, change the installation locations of the scanner and the wireless access point.
● Move the scanner closer to the wireless access point.
● Move the scanner and the wireless access point away from the following.
- Objects that may block the signal (such as walls and metal boards)
- Devices that may cause signal interference (such as microwaves and cordless phones) and wireless
devices
● Change the direction that the scanner is facing.
Also, communication in certain wireless channels may become unstable due to signal interference such as
noise.
Change the value of the wireless channel on the wireless access point.
●
Is [Wi-Fi] selected for the connection method?
Solution
Check the connection method in the following procedure:
1 On the touch screen, press
→ [Scanner Settings] → [How to connect].
2 On the [How to connect] screen, check that [Wi-Fi] is selected.
167
Troubleshooting
●
Did you connect the scanner to a wireless access point?
Solution
Check that the scanner is connected to a wireless access point in the following procedure:
1 On the touch screen, press
→ [Scanner Settings] → [How to connect].
2 On the [How to connect] screen, check that [Wi-Fi] is selected.
3 On the touch screen, press
→ [Scanner Settings] → [Network] → [Wi-Fi] →
[Wi-Fi Diagnosis].
4 In the [Wi-Fi Diagnosis] screen, check that the scanner is connected to the correct wireless access
point.
If the scanner is not connected to the correct wireless access point, reconnect the scanner to the
correct wireless access point.
5 On the touch screen, press
→ [Scanner Settings] → [Network] → [Wi-Fi] → [Access Point].
6 On the [Access Point] screen, select the configuration method.
7 By following the window displayed, connect the scanner to a wireless access point.
●
Is the wireless connection environment on the computer enabled?
Solution
Enable the wireless connection environment on the computer that you use.
For details, refer to the manual of your computer.
●
Did you connect the computer to a wireless access point?
Solution
Connect the computer to a wireless access point.
For details, refer to the manual of your computer.
●
Are the scanner and computer connected to the same network?
Solution
Check whether the scanner and computer are connected to the same network.
Check the network name that the scanner is connected to in the following procedure:
168
Troubleshooting
1 On the touch screen, press
→ [Scanner Settings] → [Network] → [Wi-Fi] →
[Wi-Fi Diagnosis].
2 On the [Wi-Fi Diagnosis] screen, check the display of [Network name (SSID)].
To check the network name that the computer is connected to, refer to the manual of your computer.
If the scanner and computer are connected to different networks, connect them to the same network.
Change the network that the scanner is connected to in the following procedure:
1 On the touch screen, press
→ [Scanner Settings] → [How to connect].
2 On the [How to connect] screen, check that [Wi-Fi] is selected.
3 On the touch screen, press
→ [Scanner Settings] → [Network] → [Wi-Fi] → [Access Point].
4 On the [Access Point] screen, select the configuration method.
5 By following the window displayed, connect the scanner and the computer to the same wireless
access point.
●
Is the setting that does not permit communication configured on the wireless access point?
Solution
When the following are set on the wireless access point, take measures accordingly.
● Communication between wireless devices is disabled (for example, because of a privacy separator
function or a port separator function).
Enable communication between wireless devices on the wireless access point.
● SSID broadcast (for example, ANY connect) is disabled.
Enable SSID broadcast on the wireless access point. Or, configure the Wi-Fi settings manually.
● Protocol filter function is enabled.
Set the protocol on the wireless access point.
● The stealth function is enabled.
Disable the stealth function, and then use WPS to configure the Wi-Fi settings again. Or, configure the
Wi-Fi settings manually.
● MAC address filtering is enabled.
Set the MAC address of the scanner on the wireless access point, and then configure the Wi-Fi settings
again.
In addition, the channel may overlap with another wireless access point.
In this case, change the value of the wireless channel on the wireless access point.
For details about wireless access point settings, refer to the manual of your wireless access point.
169
Troubleshooting
●
Are there any security limitations in the network?
Solution
The access limitations for users with Wi-Fi may be configured.
For details, contact the network administrator.
●
Are there any security restrictions on the computer?
Solution
In the Windows Firewall settings or in the firewall settings of your security software, unblock the
communication of the port numbers which are used by the following software.
● fi-7300NX Scanner Selection Tool
Port number: 52217
● fi-7300NX Button Event Manager
Port number: 53218
For details about unblocking the communication, refer to the manual or help of your computer or security
software.
●
Is the scanner connected to another computer?
Solution
The scanner can be connected to only one computer at a time. Wait until the other computer is
disconnected from the scanner, and then connect the computer to be used again.
●
Is the scanner's IP address correct?
Solution
Check the scanner's IP address in the following procedure:
1 On the touch screen, press
→ [Scanner Settings] → [Network] → [Wi-Fi] → [IP Address].
2 On the [IP Address] screen, check the setting items.
When specifying an IP address manually, specify the correct IP address.
When setting the IP address automatically, check whether the DHCP server functions normally.
Even when the DHCP server functions normally, an IP address may not be assigned correctly
depending on the settings for the DHCP server. Check the operation status and the settings for
the DHCP server.
●
Is the IP address of the scanner used for other communication devices?
Solution
If there are multiple communication devices using the same IP address on the same network,
communication may fail. Avoid duplicates in IP addresses.
170
Troubleshooting
●
Is the DNS server information configured correctly?
Solution
Check the DNS server settings for the scanner in the following procedure:
1 On the touch screen, press
→ [Scanner Settings] → [Network] → [Wi-Fi] → [DNS Server].
2 On the [DNS Server] screen, check the setting items for the following.
● Whether the DNS server settings is enabled.
● Whether the primary DNS and secondary DNS settings are correct.
●
Does the DNS server function normally?
Solution
Check whether the DNS server functions normally by following the procedure below.
1 On the touch screen, press
→ [Scanner Settings] → [Network] → [Check connection (Ping)].
2 In the [Check connection (Ping)] screen, enter the IP address of the DNS server, and press the
[Run] button.
The result is displayed.
Refer to Connection Test Result (page 158) and take measures accordingly.
If the DNS server does not function normally, contact the DNS server administrator.
171
Troubleshooting
A Wireless Access Point Is Not Displayed in the Access Point List
Check the following points
● Is the wireless access point turned on? (page 172)
● Is the scanner far away from the wireless access point? Is there anything that may block the signal (such
as walls and metal boards), or an electromagnetic source? (page 172)
● Is the setting that does not permit communication configured on the wireless access point? (page 173)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Is the wireless access point turned on?
Solution
Turn on the wireless access point.
Also check that there is no error or malfunction on the wireless access point.
For details about wireless access point errors, refer to the manual of your wireless access point.
●
Is the scanner far away from the wireless access point? Is there anything that may block the signal (such as
walls and metal boards), or an electromagnetic source?
Solution
The signal between the wireless access point and the scanner may be weak, or there may be some signal
interference.
Check the icon on the lower left side of the touch screen for the signal status.
Icon
Signal Strength
Strong
Medium
Weak
Not connected
If the signal is weak, change the installation locations of the scanner and the wireless access point.
● Move the scanner closer to the wireless access point.
● Move the scanner and the wireless access point away from the following.
- Objects that may block the signal (such as walls and metal boards)
172
Troubleshooting
- Devices that may cause signal interference (such as microwaves and cordless phones) and wireless
devices
● Change the direction that the scanner is facing.
Also, communication in certain wireless channels may become unstable due to signal interference such as
noise.
Change the value of the wireless channel on the wireless access point.
●
Is the setting that does not permit communication configured on the wireless access point?
Solution
When the following are set on the wireless access point, take measures accordingly.
● Communication between wireless devices is disabled (for example, because of a privacy separator
function or a port separator function).
Enable communication between wireless devices on the wireless access point.
● SSID broadcast (for example, ANY connect) is disabled.
Enable SSID broadcast on the wireless access point. Or, configure the Wi-Fi settings manually.
● Protocol filter function is enabled.
Set the protocol on the wireless access point.
● The stealth function is enabled.
Disable the stealth function, and then use WPS to configure the Wi-Fi settings again. Or, configure the
Wi-Fi settings manually.
● MAC address filtering is enabled.
Set the MAC address of the scanner on the wireless access point, and then configure the Wi-Fi settings
again.
In addition, the channel may overlap with another wireless access point.
In this case, change the value of the wireless channel on the wireless access point.
For details about wireless access point settings, refer to the manual of your wireless access point.
173
Troubleshooting
Wi-Fi Setting for WPS Fails
Check the following points
● Is the wireless access point turned on? (page 174)
● Is the scanner far away from the wireless access point? Is there anything that may block the signal (such
as walls and metal boards), or an electromagnetic source? (page 174)
● Does a wireless access point support WPS (automatic configuration)? (page 175)
● Is WEP used as the encryption method for the wireless access point? (page 175)
● Did you enter the correct PIN when configuring the wireless settings for using WPS (PIN)? (page 175)
● Did you finish the WPS operation on time? (page 175)
● Is the setting that does not permit communication configured on the wireless access point? (page 176)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Is the wireless access point turned on?
Solution
Turn on the wireless access point.
Also check that there is no error or malfunction on the wireless access point.
For details about wireless access point errors, refer to the manual of your wireless access point.
●
Is the scanner far away from the wireless access point? Is there anything that may block the signal (such as
walls and metal boards), or an electromagnetic source?
Solution
The signal between the wireless access point and the scanner may be weak, or there may be some signal
interference.
Check the icon on the lower left side of the touch screen for the signal status.
Icon
Signal Strength
Strong
Medium
Weak
Not connected
174
Troubleshooting
If the signal is weak, change the installation locations of the scanner and the wireless access point.
● Move the scanner closer to the wireless access point.
● Move the scanner and the wireless access point away from the following.
- Objects that may block the signal (such as walls and metal boards)
- Devices that may cause signal interference (such as microwaves and cordless phones) and wireless
devices
● Change the direction that the scanner is facing.
Also, communication in certain wireless channels may become unstable due to signal interference such as
noise.
Change the value of the wireless channel on the wireless access point.
●
Does a wireless access point support WPS (automatic configuration)?
Solution
When the wireless access point does not support WPS, manually configure the settings for Wi-Fi.
To check whether or not the wireless access point supports WPS, refer to the manual of your wireless
access point.
●
Is WEP used as the encryption method for the wireless access point?
Solution
If WEP is used as the encryption method for the wireless access point, change the encryption method, and
then try again.
●
Did you enter the correct PIN when configuring the wireless settings for using WPS (PIN)?
Solution
Check the PIN in the following procedure:
1 On the touch screen, press
→ [Scanner Settings] → [Network] → [Wi-Fi] → [Access Point] →
[Use WPS] → [PIN].
2 On your wireless access point, enter the PIN as shown in the [PIN] screen.
To check how to enter the PIN, refer to the manual of your wireless access point.
●
Did you finish the WPS operation on time?
Solution
Configure the wireless settings again with the WPS.
● For push-button
1 On the touch screen, press
→ [Scanner Settings] → [Network] → [Wi-Fi] → [Access Point]
→ [Use WPS] → [Push-Button].
175
Troubleshooting
2 Push the WPS button on the wireless access point.
3 Within two minutes after step 2, press the [Next] button which is displayed on the touch screen
in step 1.
● For PIN
1 On the touch screen, press
→ [Scanner Settings] → [Network] → [Wi-Fi] → [Access Point]
→ [Use WPS] → [PIN].
2 On your wireless access point, enter the PIN as shown in the [PIN] screen.
To check how to enter the PIN, refer to the manual of your wireless access point.
3 Within two minutes after step 2, press the [Next] button which is displayed on the touch screen
in step 1.
Note that if multiple wireless access points are waiting to be connected by WPS, the connection may fail.
In that case, wait for a while, and then configure the Wi-Fi settings again by using WPS. Or, configure the
Wi-Fi settings manually.
●
Is the setting that does not permit communication configured on the wireless access point?
Solution
When the following are set on the wireless access point, take measures accordingly.
● Communication between wireless devices is disabled (for example, because of a privacy separator
function or a port separator function).
Enable communication between wireless devices on the wireless access point.
● SSID broadcast (for example, ANY connect) is disabled.
Enable SSID broadcast on the wireless access point. Or, configure the Wi-Fi settings manually.
● Protocol filter function is enabled.
Set the protocol on the wireless access point.
● The stealth function is enabled.
Disable the stealth function, and then use WPS to configure the Wi-Fi settings again. Or, configure the
Wi-Fi settings manually.
● MAC address filtering is enabled.
Set the MAC address of the scanner on the wireless access point, and then configure the Wi-Fi settings
again.
In addition, the channel may overlap with another wireless access point.
In this case, change the value of the wireless channel on the wireless access point.
For details about wireless access point settings, refer to the manual of your wireless access point.
176
Troubleshooting
Failed to Establish a Wi-Fi Connection by Configuring the Settings Manually
Check the following points
● Is the wireless access point turned on? (page 177)
● Is the scanner far away from the wireless access point? Is there anything that may block the signal (such
as walls and metal boards), or an electromagnetic source? (page 177)
● Are the network name (SSID), security protocol (authentication method), encryption method, and
security key configured correctly? (page 178)
● Is the setting that does not permit communication configured on the wireless access point? (page 178)
● Is the message, [The encryption method does not match with the access point.] displayed? (page 179)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Is the wireless access point turned on?
Solution
Turn on the wireless access point.
Also check that there is no error or malfunction on the wireless access point.
For details about wireless access point errors, refer to the manual of your wireless access point.
●
Is the scanner far away from the wireless access point? Is there anything that may block the signal (such as
walls and metal boards), or an electromagnetic source?
Solution
The signal between the wireless access point and the scanner may be weak, or there may be some signal
interference.
Check the icon on the lower left side of the touch screen for the signal status.
Icon
Signal Strength
Strong
Medium
Weak
Not connected
If the signal is weak, change the installation locations of the scanner and the wireless access point.
177
Troubleshooting
● Move the scanner closer to the wireless access point.
● Move the scanner and the wireless access point away from the following.
- Objects that may block the signal (such as walls and metal boards)
- Devices that may cause signal interference (such as microwaves and cordless phones) and wireless
devices
● Change the direction that the scanner is facing.
Also, communication in certain wireless channels may become unstable due to signal interference such as
noise.
Change the value of the wireless channel on the wireless access point.
●
Are the network name (SSID), security protocol (authentication method), encryption method, and security
key configured correctly?
Solution
Use the same network name (SSID), security protocol (authentication method), encryption method, and
security key as your wireless access point.
If you cannot find the network name (SSID) or the security key, either refer to the manual of your wireless
access point or contact the manufacturer.
●
Is the setting that does not permit communication configured on the wireless access point?
Solution
When the following are set on the wireless access point, take measures accordingly.
● Communication between wireless devices is disabled (for example, because of a privacy separator
function or a port separator function).
Enable communication between wireless devices on the wireless access point.
● SSID broadcast (for example, ANY connect) is disabled.
Enable SSID broadcast on the wireless access point. Or, configure the Wi-Fi settings manually.
● Protocol filter function is enabled.
Set the protocol on the wireless access point.
● The stealth function is enabled.
Disable the stealth function, and then use WPS to configure the Wi-Fi settings again. Or, configure the
Wi-Fi settings manually.
● MAC address filtering is enabled.
Set the MAC address of the scanner on the wireless access point, and then configure the Wi-Fi settings
again.
In addition, the channel may overlap with another wireless access point.
In this case, change the value of the wireless channel on the wireless access point.
For details about wireless access point settings, refer to the manual of your wireless access point.
178
Troubleshooting
●
Is the message, [The encryption method does not match with the access point.] displayed?
Solution
Set the same encryption method as the one for the wireless access point.
The scanner cannot be connected to the wireless access point in the following cases.
Change to another encryption method or security protocol.
● "WEP" is set for the encryption method of the wireless access point
● "WEP (Transitional Security Network)" is set for the security protocol of the wireless access point.
179
Troubleshooting
The Connection Between the Scanner and Computer Frequently Cuts Off
Check the following points
● Is the scanner far away from the wireless access point? Is there anything that may block the signal (such
as walls and metal boards), or an electromagnetic source? (page 180)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Is the scanner far away from the wireless access point? Is there anything that may block the signal (such as
walls and metal boards), or an electromagnetic source?
Solution
The signal between the wireless access point and the scanner may be weak, or there may be some signal
interference.
Check the icon on the lower left side of the touch screen for the signal status.
Icon
Signal Strength
Strong
Medium
Weak
Not connected
If the signal is weak, change the installation locations of the scanner and the wireless access point.
● Move the scanner closer to the wireless access point.
● Move the scanner and the wireless access point away from the following.
- Objects that may block the signal (such as walls and metal boards)
- Devices that may cause signal interference (such as microwaves and cordless phones) and wireless
devices
● Change the direction that the scanner is facing.
Also, communication in certain wireless channels may become unstable due to signal interference such as
noise.
Change the value of the wireless channel on the wireless access point.
180
Troubleshooting
Cannot Connect the Scanner and a Computer via a Wired LAN
Check the following points
● Is the scanner connected to a network device (such as a switch, a hub, or a router) via a LAN cable?
(page 181)
● Is [Wired LAN] selected for the connection setting? (page 181)
● Is the network device (such as a switch, a hub, or a router) turned on? (page 182)
● Is the firmware version for the network device the latest? (page 182)
● Is the computer connected to a network device (such as a switch, a hub, or a router)? (page 182)
● Did you configure the settings related to communication conditions on a network device (such as a
switch, a hub, or a router)? (page 182)
● Are there any security limitations in the network? (page 182)
● Is the network stable? (page 183)
● Are there any security restrictions on the computer? (page 183)
● Is the computer connected to a wired LAN? (page 183)
● Is the scanner connected to another computer? (page 183)
● Is the scanner's IP address correct? (page 184)
● Is the IP address of the scanner used for other communication devices? (page 184)
● Is the DNS server information configured correctly? (page 184)
● Does the DNS server function normally? (page 184)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Is the scanner connected to a network device (such as a switch, a hub, or a router) via a LAN cable?
Solution
Connect the scanner to a network device (such as a switch, a hub, or a router) via a LAN cable. Also,
connect the LAN cable properly.
When the LAN cable is connected properly, take the following measures:
● Replace the LAN cable.
● Change the port on the network device, which the LAN cable is connected to.
● Change the transmission method for the network device to "full-duplex" or "half-duplex".
●
Is [Wired LAN] selected for the connection setting?
Solution
Check the connection method in the following procedure:
181
Troubleshooting
1 On the touch screen, press
→ [Scanner Settings] → [How to connect].
2 On the [How to connect] screen, check that [Wired LAN] is selected.
●
Is the network device (such as a switch, a hub, or a router) turned on?
Solution
Turn on the network device (such as a switch, a hub, or a router).
Also, check that there is no error or malfunction on the network device.
For errors that occur on the network device, refer to the manual of your network device.
●
Is the firmware version for the network device the latest?
Solution
If the firmware version for the network device is not the latest, unexpected operations may occur.
Contact the network administrator to check the firmware version, and consider updating it to the latest
version.
For details about how to update the firmware for the network device, refer to the manual of your network
device.
●
Is the computer connected to a network device (such as a switch, a hub, or a router)?
Solution
Connect the computer to a network device (such as a switch, a hub, or a router).
For details, refer to the manual of your computer.
●
Did you configure the settings related to communication conditions on a network device (such as a switch,
a hub, or a router)?
Solution
When the following are set on the network device (such as a switch, a hub, or a router), take measures
accordingly.
● Protocol filter function is enabled.
Allow the protocol which is to be used for communication.
● MAC address filtering is enabled.
Configure the network device (such as a switch, a hub, or a router) with the MAC address of the scanner.
For the settings on the network device, refer to the manual of your network device.
●
Are there any security limitations in the network?
Solution
The access limitations for users may be configured in the network.
For details, contact the network administrator.
182
Troubleshooting
●
Is the network stable?
Solution
Connect to the network after it becomes stable.
A network can be unstable by the following events:
● A network monitoring program is running.
● A file is transferring.
If the network is unstable, restart the network devices. However, before restarting them, make sure that
communications with other devices are not affected if the network devices are restarted. The network
devices may become unstable.
●
Are there any security restrictions on the computer?
Solution
In the Windows Firewall settings or in the firewall settings of your security software, unblock the
communication of the port numbers which are used by the following software.
● fi-7300NX Scanner Selection Tool
Port number: 52217
● fi-7300NX Button Event Manager
Port number: 53218
For details about unblocking the communication, refer to the manual or help of your computer or security
software.
●
Is the computer connected to a wired LAN?
Solution
Check the connection status of the computer in the following procedure:
1 On the touch screen, press
→ [Scanner Settings] → [Network] → [Check connection (Ping)].
2 In the [Check connection (Ping)] screen, enter the host name or the IP address of the computer,
and press the [Run] button.
The result is displayed.
Refer to Connection Test Result (page 158) and take measures accordingly.
●
Is the scanner connected to another computer?
Solution
The scanner can be connected to only one computer at a time. Wait until the other computer is
disconnected from the scanner, and then connect the computer to be used again.
183
Troubleshooting
●
Is the scanner's IP address correct?
Solution
Check the scanner's IP address in the following procedure:
1 On the touch screen, press
→ [Scanner Settings] → [Network] → [Wired LAN] →
[IP Address].
2 On the [IP Address] screen, check the setting items.
When specifying an IP address manually, specify the correct IP address.
When setting the IP address automatically, check whether the DHCP server functions normally.
Even when the DHCP server functions normally, an IP address may not be assigned correctly
depending on the settings for the DHCP server. Check the operation status and the settings for
the DHCP server.
●
Is the IP address of the scanner used for other communication devices?
Solution
If there are multiple communication devices using the same IP address on the same network,
communication may fail. Avoid duplicates in IP addresses.
●
Is the DNS server information configured correctly?
Solution
Check the DNS server settings for the scanner in the following procedure:
1 On the touch screen, press
→ [Scanner Settings] → [Network] → [Wired LAN] →
[DNS Server].
2 On the [DNS Server] screen, check the setting items for the following.
● Whether the DNS server settings is enabled
● Whether the primary DNS and secondary DNS settings are correct
●
Does the DNS server function normally?
Solution
Check whether the DNS server functions normally by following the procedure below.
1 On the touch screen, press
→ [Scanner Settings] → [Network] → [Check connection (Ping)].
2 In the [Check connection (Ping)] screen, enter the IP address of the DNS server, and press the
[Run] button.
The result is displayed.
184
Troubleshooting
Refer to Connection Test Result (page 158) and take measures accordingly.
If the DNS server does not function normally, contact the DNS server administrator.
185
Troubleshooting
Cannot Connect the Scanner to a Destination by Specifying an IP Address
Check the following points
● Are the scanner and server connected to the network? (page 186)
● Is the scanner's IP address correct? (page 186)
● Is the IP address of the scanner used for other communication devices? (page 187)
● Have you connected another communication device with the same IP address as the scanner to the
server in the past? (page 187)
● Is there a firewall device on the same network as the scanner and the server? (page 187)
● Are the settings on the scanner that are related to the server specified correctly? (page 187)
● Are the settings on the server specified correctly? (page 187)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Are the scanner and server connected to the network?
Solution
Refer to the following and take measures according to the connection method.
● For Wi-Fi
Cannot Connect the Scanner and a Computer via Wi-Fi (page 166)
● For a wired LAN
Cannot Connect the Scanner and a Computer via a Wired LAN (page 181)
●
Is the scanner's IP address correct?
Solution
Check the scanner's IP address in the following procedure:
1 On the touch screen, press
→ [Scanner Settings] → [Network].
2 Perform one of the following according to the connection method.
For Wi-Fi, press [Wi-Fi] → [IP Address].
For a wired LAN, press [Wired LAN] → [IP Address].
3 On the [IP Address] screen, check the setting items.
When specifying an IP address manually, specify the correct IP address.
When setting the IP address automatically, check whether the DHCP server functions normally.
Even when the DHCP server functions normally, an IP address may not be assigned correctly
depending on the settings for the DHCP server. Check the operation status and the settings for
the DHCP server.
186
Troubleshooting
●
Is the IP address of the scanner used for other communication devices?
Solution
If there are multiple communication devices using the same IP address on the same network,
communication may fail. Avoid duplicates in IP addresses.
●
Have you connected another communication device with the same IP address as the scanner to the server
in the past?
Solution
Communication fails if you connect the scanner to the server and change the preferences settings without
turning off the server after the server communicated with another host or communication device with the
same IP address as the scanner. Restart the server.
●
Is there a firewall device on the same network as the scanner and the server?
Solution
Check that the access from the scanner is not prohibited by the firewall device.
●
Are the settings on the scanner that are related to the server specified correctly?
Solution
Check the server setting items in the following procedure:
1 On the touch screen, press
→ [Scanner Settings] → [Network] → [Server].
2 Press the server to be connected to, and check the setting items.
● Whether [Enable] is on.
● Whether [Host Name/IP address] and [Port Number] are correct.
●
Are the settings on the server specified correctly?
Solution
Refer to the manual for the server and check the settings.
187
Troubleshooting
Cannot Connect the Scanner to a Destination by Specifying a Host Name
Check the following points
● Is the DNS server information configured correctly? (page 188)
● Does the DNS server function normally? (page 188)
● Are the scanner and server connected to the network? (page 189)
● Is the scanner's IP address correct? (page 189)
● Is the IP address of the scanner used for other communication devices? (page 189)
● Have you connected another communication device with the same IP address as the scanner to the
server in the past? (page 190)
● Is there a firewall device on the same network as the scanner and the server? (page 190)
● Are the settings on the scanner that are related to the server specified correctly? (page 190)
● Are the settings on the server specified correctly? (page 190)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Is the DNS server information configured correctly?
Solution
Check the DNS server settings for the scanner in the following procedure:
1 On the touch screen, press
→ [Scanner Settings] → [Network].
2 Perform one of the following according to the connection method.
For Wi-Fi, press [Wi-Fi] → [DNS Server].
For Wired LAN, press [Wired LAN] → [DNS Server].
3 On the [DNS Server] screen, check the setting items for the following.
● Whether the DNS server settings is enabled
● Whether the primary DNS and secondary DNS settings are correct
●
Does the DNS server function normally?
Solution
Check whether the DNS server functions normally by following the procedure below.
1 On the touch screen, press
→ [Scanner Settings] → [Network] → [Check connection (Ping)].
188
Troubleshooting
2 In the [Check connection (Ping)] screen, enter the IP address of the DNS server, and press the
[Run] button.
The result is displayed.
Refer to Connection Test Result (page 158) and take measures accordingly.
If the DNS server does not function normally, contact the DNS server administrator.
●
Are the scanner and server connected to the network?
Solution
Refer to the following and take measures according to the connection method.
● For Wi-Fi
Cannot Connect the Scanner and a Computer via Wi-Fi (page 166)
● For a wired LAN
Cannot Connect the Scanner and a Computer via a Wired LAN (page 181)
●
Is the scanner's IP address correct?
Solution
Check the scanner's IP address in the following procedure:
1 On the touch screen, press
→ [Scanner Settings] → [Network].
2 Perform one of the following according to the connection method.
For Wi-Fi, press [Wi-Fi] → [IP Address].
For a wired LAN, press [Wired LAN] → [IP Address].
3 On the [IP Address] screen, check the setting items.
When specifying an IP address manually, specify the correct IP address.
When setting the IP address automatically, check whether the DHCP server functions normally.
Even when the DHCP server functions normally, an IP address may not be assigned correctly
depending on the settings for the DHCP server. Check the operation status and the settings for
the DHCP server.
●
Is the IP address of the scanner used for other communication devices?
Solution
If there are multiple communication devices using the same IP address on the same network,
communication may fail. Avoid duplicates in IP addresses.
189
Troubleshooting
●
Have you connected another communication device with the same IP address as the scanner to the server
in the past?
Solution
Communication fails if you connect the scanner to the server and change the preferences settings without
turning off the server after the server communicated with another host or communication device with the
same IP address as the scanner. Restart the server.
●
Is there a firewall device on the same network as the scanner and the server?
Solution
Check that the access from the scanner is not prohibited by the firewall device.
●
Are the settings on the scanner that are related to the server specified correctly?
Solution
Check the server setting items in the following procedure:
1 On the touch screen, press
→ [Scanner Settings] → [Network] → [Server].
2 Press the server to be connected to, and check the setting items.
● Whether [Enable] is on.
● Whether [Host Name/IP address] and [Port Number] are correct.
●
Are the settings on the server specified correctly?
Solution
Refer to the manual for the server and check the settings.
190
Troubleshooting
Scanning Does Not Start
Check the following points
● Is the document loaded in the ADF paper chute (feeder) correctly? (page 191)
● Is the ADF closed properly? (page 191)
● Are the scanner and the computer properly connected? (page 191)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Is the document loaded in the ADF paper chute (feeder) correctly?
Solution
Reload the document in the ADF paper chute (feeder).
●
Is the ADF closed properly?
Solution
Close the ADF firmly.
If the document is caught in the ADF, remove the document and close the ADF.
●
Are the scanner and the computer properly connected?
Solution
● For Wi-Fi
Connect the scanner and the computer via Wi-Fi. When you cannot connect them via Wi-Fi, refer to
Cannot Connect the Scanner and a Computer via Wi-Fi (page 166).
● For a wired LAN
Connect the scanner and the computer via a wired LAN. When you cannot connect them via a wired LAN,
refer to Cannot Connect the Scanner and a Computer via a Wired LAN (page 181).
● For USB
Connect the USB cable properly. For details, refer to When Connecting the Scanner to the Computer via a
USB Cable (page 47).
191
Troubleshooting
Scanning Takes a Long Time
Check the following points
● Does the computer meet the recommended requirements? (page 192)
● If a USB connection is used, is the USB cable connected to the USB 1.1 port on the computer? (page
192)
● Did you start a scan while the computer was unstable (for example, immediately after computer start-up
or logon)? (page 192)
● Are the rollers clean? (page 192)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Does the computer meet the recommended requirements?
Solution
Use a computer that meets the recommended CPU, memory, and other requirements.
For details, refer to System Requirements (page 52).
●
If a USB connection is used, is the USB cable connected to the USB 1.1 port on the computer?
Solution
If a USB connection is used, connect the USB cable to the USB 3.1 Gen1/USB 3.0/USB 2.0 port.
●
Did you start a scan while the computer was unstable (for example, immediately after computer start-up
or logon)?
Solution
When you start or log onto the computer, wait a while before starting a scan.
●
Are the rollers clean?
Solution
Clean the rollers.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
192
Troubleshooting
Image Quality Is Poor
Check the following points
● Did you configure the settings in the scanner driver to scan in black & white mode? (page 193)
● Are the glass and rollers inside the ADF clean? (page 193)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Did you configure the settings in the scanner driver to scan in black & white mode?
Solution
Use a scanner driver to configure the scan settings that do not "binarize" (output in black and white), and
then perform a scan.
The scanned image may differ from the original image significantly if you simply "binarize" (output in
black & white) a picture or a photo.
●
Are the glass and rollers inside the ADF clean?
Solution
Clean the dirty parts.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
193
Troubleshooting
Quality of Scanned Text or Lines Is Unsatisfactory
Check the following points
● Are the glass and rollers inside the ADF clean? (page 194)
● Is the resolution appropriate? (page 194)
● Did you configure the settings in the scanner driver to scan in grayscale or color mode? (page 194)
● Is there any foreign matter (such as dust or paper dust) on the document? (page 194)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Are the glass and rollers inside the ADF clean?
Solution
Clean the dirty parts.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
●
Is the resolution appropriate?
Solution
Specify a higher resolution in the scanner driver.
●
Did you configure the settings in the scanner driver to scan in grayscale or color mode?
Solution
Configure the settings in the scanner driver to scan in black & white mode.
When you scan in grayscale or in color mode, the scanned image may not become sharp and clear.
●
Is there any foreign matter (such as dust or paper dust) on the document?
Solution
Remove any foreign matter off the document.
Foreign matter may get on the glass that is inside the ADF, and cause the image to appear dirty.
194
Troubleshooting
Images Are Distorted or Not Clear
Check the following points
● Are the glass and rollers inside the ADF clean? (page 195)
● Is the ADF being pushed down during scanning? Or, is there a heavy object on top of the ADF? (page
195)
● Is a scan performed on a place that is unstable or vibrates? (page 195)
● Is the scanner placed on a flat, level surface? Are the rubber pads attached on the bottom of the
scanner? (page 195)
● Are there any wrinkles or curls on the document? (page 195)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Are the glass and rollers inside the ADF clean?
Solution
Clean the dirty parts.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
●
Is the ADF being pushed down during scanning? Or, is there a heavy object on top of the ADF?
Solution
Do not push down the top of the ADF, or place any heavy objects on the ADF during scanning.
●
Is a scan performed on a place that is unstable or vibrates?
Solution
Perform a scan on a place that is stable and does not vibrate.
●
Is the scanner placed on a flat, level surface? Are the rubber pads attached on the bottom of the scanner?
Solution
Place the scanner on a flat and level surface.
Or, attach the rubber pads on the bottom of the scanner.
●
Are there any wrinkles or curls on the document?
Solution
Smooth out the wrinkles or curls on the document.
195
Troubleshooting
Vertical Streaks Appear on the Images
Check the following points
● Are the glass and rollers inside the ADF clean? (page 196)
● Is there any foreign matter (such as dust or paper dust) on the document? (page 196)
● Is [Vertical Streaks Reduction] enabled in the scanner driver for a scan? (page 196)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Are the glass and rollers inside the ADF clean?
Solution
Clean the dirty parts.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
●
Is there any foreign matter (such as dust or paper dust) on the document?
Solution
Remove any foreign matter off the document.
Foreign matter may get on the glass that is inside the ADF, and cause the image to appear dirty.
●
Is [Vertical Streaks Reduction] enabled in the scanner driver for a scan?
Solution
Enable [Vertical Streaks Reduction] in the scanner driver, and then perform a scan.
196
Troubleshooting
Error Code "U4:40" Is Displayed on the Touch Screen While Scanning
Check the following points
● Is the ADF closed firmly? (page 197)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Is the ADF closed firmly?
Solution
Close the ADF firmly.
For details, refer to How to Close the ADF (page 63).
197
Troubleshooting
Overlapped Documents Are Frequently Fed into the Scanner
Check the following points
● Do the documents meet the paper requirements? (page 198)
● Are you using the Carrier Sheet? (page 198)
● If the setting to detect overlapped documents is enabled, do the documents fulfill the conditions to
detect overlapped documents accurately? (page 198)
● Did you scan a thick document such as a plastic card? (page 199)
● Did you fan the documents before loading them? (page 199)
● Have the documents just been printed out from a copy machine or a laser printer? (page 199)
● Are the brake roller and pick roller installed correctly? (page 199)
● Are the brake roller and pick roller clean? (page 199)
● Are the brake roller and pick roller worn out? (page 199)
● Are you using the scanner at an altitude of 2,000 m or higher? (page 200)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 79).
●
Are you using the Carrier Sheet?
Solution
Configure the scan settings in the scanner driver to use the Carrier Sheet.
For details, refer to Scanning Photographs and Clippings (page 101).
●
If the setting to detect overlapped documents is enabled, do the documents fulfill the conditions to detect
overlapped documents accurately?
Solution
Fulfill the conditions to detect overlapped documents accurately.
For details, refer to Conditions Required to Accurately Detect Overlapped Documents (Multifeed) (page
85).
If necessary, specify the area to detect overlapped documents.
For details, refer to Specifying the Area to Detect Overlapped Documents
[Document check area specification for Multifeed Detection] (page 286).
198
Troubleshooting
●
Did you scan a thick document such as a plastic card?
Solution
Perform one of the following for a scan:
● Use the intelligent multifeed detection function.
● Disable the setting to detect overlapped documents by the ultrasonic sensor.
● Scan with Manual Single Mode.
●
Did you fan the documents before loading them?
Solution
Fan the documents.
For details, refer to Preparation (page 76).
●
Have the documents just been printed out from a copy machine or a laser printer?
Solution
Fan the documents a few times to remove static electricity.
For details, refer to Preparation (page 76).
●
Are the brake roller and pick roller installed correctly?
Solution
Install the brake roller and pick roller correctly.
For details, refer to Replacing the Brake Roller (page 127) and Replacing the Pick Roller (page 132).
●
Are the brake roller and pick roller clean?
Solution
Clean the brake roller and pick roller.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
●
Are the brake roller and pick roller worn out?
Solution
Check the counters for the brake roller and pick roller in the [Consumable counters] screen on the touch
screen, and replace the brake roller and pick roller if necessary.
The procedure to display the [Consumable counters] screen is as follows:
→ [Cleaning & Maintenance] → [Consumable counters]
When using the Software Operation Panel, refer to Checking the Sheet Counter (page 259).
For details about replacing the brake roller and pick roller, refer to Replacing the Brake Roller (page 127)
and Replacing the Pick Roller (page 132).
199
Troubleshooting
●
Are you using the scanner at an altitude of 2,000 m or higher?
Solution
In the [High Altitude Mode] screen on the touch screen, set [Enable] to on.
The [High Altitude Mode] screen can be displayed in the following procedure:
→ [Scanner Settings] → [Paper Source/Feeding] → [High Altitude Mode]
When using the Software Operation Panel, refer to Scanning at High Altitude [High Altitude Mode] (page
281).
If the scanner is being used on level ground lower than 2,000 m with [High Altitude Mode] enabled,
overlapped documents may not be detected.
200
Troubleshooting
Situation in Which the Document Is not Fed into the ADF Occurs Frequently
Check the following points
● Do the documents meet the paper requirements? (page 201)
● Did you fan the documents before loading them? (page 201)
● Are the brake roller and pick roller installed correctly? (page 201)
● Are the brake roller and pick roller clean? (page 201)
● Are the brake roller and pick roller worn out? (page 201)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 79).
●
Did you fan the documents before loading them?
Solution
Fan the documents.
For details, refer to Preparation (page 76).
●
Are the brake roller and pick roller installed correctly?
Solution
Install the brake roller and pick roller correctly.
For details, refer to Replacing the Brake Roller (page 127) and Replacing the Pick Roller (page 132).
●
Are the brake roller and pick roller clean?
Solution
Clean the brake roller and pick roller.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
●
Are the brake roller and pick roller worn out?
Solution
Check the counters for the brake roller and pick roller in the [Consumable counters] screen on the touch
screen, and replace the brake roller and pick roller if necessary.
The procedure to display the [Consumable counters] screen is as follows:
201
Troubleshooting
→ [Cleaning & Maintenance] → [Consumable counters]
When using the Software Operation Panel, refer to Checking the Sheet Counter (page 259).
For details about replacing the brake roller and pick roller, refer to Replacing the Brake Roller (page 127)
and Replacing the Pick Roller (page 132).
202
Troubleshooting
Paper Protection Is Set Off Frequently
Check the following points
● Do the documents meet the paper requirements? (page 203)
● Is there any foreign matter in the ADF? (page 203)
● Are the brake roller and pick roller installed correctly? (page 203)
● Are the brake roller and pick roller clean? (page 203)
● Are the brake roller and pick roller worn out? (page 204)
● Is the sensitivity level for the paper protection function set to high in the touch screen or the Software
Operation Panel? (page 204)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 79).
●
Is there any foreign matter in the ADF?
Solution
Clean the ADF.
Remove any foreign matter from the ADF.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
●
Are the brake roller and pick roller installed correctly?
Solution
Install the brake roller and pick roller correctly.
For details, refer to Replacing the Brake Roller (page 127) and Replacing the Pick Roller (page 132).
●
Are the brake roller and pick roller clean?
Solution
Clean the brake roller and pick roller.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
203
Troubleshooting
●
Are the brake roller and pick roller worn out?
Solution
Check the counters for the brake roller and pick roller in the [Consumable counters] screen on the touch
screen, and replace the brake roller and pick roller if necessary.
The procedure to display the [Consumable counters] screen is as follows:
→ [Cleaning & Maintenance] → [Consumable counters]
When using the Software Operation Panel, refer to Checking the Sheet Counter (page 259).
For details about replacing the brake roller and pick roller, refer to Replacing the Brake Roller (page 127)
and Replacing the Pick Roller (page 132).
●
Is the sensitivity level for the paper protection function set to high in the touch screen or the Software
Operation Panel?
Solution
In the [Paper Protection] screen on the touch screen, select [Low] for [Feeding Accuracy Sensitivity] and
[Feeding Noise Sensitivity].
The [Paper protection] screen can be displayed in the following procedure:
→ [Scanner Settings] → [Paper Protection] → [Paper protection] or,
[Paper Protection (Touch Screen Settings)].
When using the Software Operation Panel, refer to Specifying the Sensitivity Level for Paper Protection
[Paper Protection Sensitivity] (page 279).
204
Troubleshooting
Paper Jams/Pick Errors Occur Frequently
Check the following points
● Do the documents meet the paper requirements? (page 205)
● Is there any foreign matter in the ADF? (page 205)
● Are the brake roller and pick roller installed correctly? (page 205)
● Are the brake roller and pick roller clean? (page 205)
● Are the brake roller and pick roller worn out? (page 205)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 79).
●
Is there any foreign matter in the ADF?
Solution
Clean the ADF.
Remove any foreign matter from the ADF.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
●
Are the brake roller and pick roller installed correctly?
Solution
Install the brake roller and pick roller correctly.
For details, refer to Replacing the Brake Roller (page 127) and Replacing the Pick Roller (page 132).
●
Are the brake roller and pick roller clean?
Solution
Clean the brake roller and pick roller.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
●
Are the brake roller and pick roller worn out?
Solution
Check the counters for the brake roller and pick roller in the [Consumable counters] screen on the touch
screen, and replace the brake roller and pick roller if necessary.
The procedure to display the [Consumable counters] screen is as follows:
205
Troubleshooting
→ [Cleaning & Maintenance] → [Consumable counters]
When using the Software Operation Panel, refer to Checking the Sheet Counter (page 259).
For details about replacing the brake roller and pick roller, refer to Replacing the Brake Roller (page 127)
and Replacing the Pick Roller (page 132).
206
Troubleshooting
Images Turn Out Elongated
Check the following points
● Are the rollers clean? (page 207)
● Do the documents meet the paper requirements? (page 207)
● Are the brake roller and pick roller installed correctly? (page 207)
● Have you adjusted the magnification level? (page 207)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Are the rollers clean?
Solution
Clean the rollers.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
●
Do the documents meet the paper requirements?
Solution
Use documents that meet the requirements.
For details, refer to Documents for Scanning (page 79).
●
Are the brake roller and pick roller installed correctly?
Solution
Install the brake roller and pick roller correctly.
For details, refer to Replacing the Brake Roller (page 127) and Replacing the Pick Roller (page 132).
●
Have you adjusted the magnification level?
Solution
In the [Magnification] screen on the touch screen, adjust the magnification level for feed direction.
The [Magnification] screen can be displayed in the following procedure:
→ [Scanner Settings] → [Image] → [Magnification]
When using the Software Operation Panel, refer to Adjusting the Position to Start the Scan [Offset Setting/
Vertical magnification Adjustment] (page 265).
207
Troubleshooting
A Shadow Appears at the Top or the Bottom of the Image
Check the following points
● Have you adjusted the offset (position to start the scan)? (page 208)
● Did you use the page edge filler function to fill in the shadow around the edge? (page 208)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Have you adjusted the offset (position to start the scan)?
Solution
In the [Offset] screen on the touch screen, adjust the offset for [Sub-scan ADF front] and
[Sub-scan ADF back].
The [Offset] screen can be displayed in the following procedure:
→ [Scanner Settings] → [Image] → [Offset]
When using the Software Operation Panel, refer to Adjusting the Position to Start the Scan [Offset Setting/
Vertical magnification Adjustment] (page 265).
●
Did you use the page edge filler function to fill in the shadow around the edge?
Solution
In the [Page Edge Filler Area] screen on the touch screen, fill in the shadow around the edge.
The [Page Edge Filler Area] screen can be displayed in the following procedure:
→ [Scanner Settings] → [Image] → [Page Edge Filler Area]
When using the Software Operation Panel, refer to Removing Shadows/Streaks that Appear around Edges
of Images [Page Edge Filler (ADF)] (page 268).
For the settings in the scanner driver, refer to the scanner driver's Help.
208
Troubleshooting
There Are Black Traces on the Document
Check the following points
● Are you scanning documents written in lead pencil or carbon paper? (page 209)
● Are the glass and rollers inside the ADF clean? (page 209)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Are you scanning documents written in lead pencil or carbon paper?
Solution
When you scan documents written in lead pencil, make sure you clean the rollers frequently.
Otherwise, the rollers will be contaminated which may leave black traces on the document or cause
feeding errors.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
●
Are the glass and rollers inside the ADF clean?
Solution
Clean the dirty parts.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
209
Troubleshooting
The Carrier Sheet Is Not Fed Smoothly/Paper Jams Occur
Check the following points
● Did you scan just the Carrier Sheet continuously? (page 210)
● Is the Carrier Sheet clean? (page 210)
● Did you start the scan after loading the Carrier Sheet in the ADF paper chute (feeder)? (page 210)
● Are the glass and rollers inside the ADF clean? (page 210)
● Are the brake roller and pick roller worn out? (page 211)
● Is there any foreign matter in the ADF? (page 211)
● Did you place a thick document inside the Carrier Sheet? (page 211)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Did you scan just the Carrier Sheet continuously?
Solution
Feed about 50 sheets of PPC paper (recycled paper) before scanning with the Carrier Sheet.
The PPC paper can either be blank or printed.
●
Is the Carrier Sheet clean?
Solution
Perform one of the following.
● Clean the Carrier Sheet.
For details, refer to Cleaning the Carrier Sheet (page 124).
● Replace the Carrier Sheet.
For information on purchasing the Carrier Sheets, contact the distributor/dealer where you purchased
this product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries
section in Safety Precautions bundled with this product.
●
Did you start the scan after loading the Carrier Sheet in the ADF paper chute (feeder)?
Solution
Start the scan after loading the Carrier Sheet in the ADF paper chute (feeder).
For details, refer to Scanning Photographs and Clippings (page 101).
●
Are the glass and rollers inside the ADF clean?
Solution
Clean the dirty parts.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
210
Troubleshooting
●
Are the brake roller and pick roller worn out?
Solution
Check the counters for the brake roller and pick roller in the [Consumable counters] screen on the touch
screen, and replace the brake roller and pick roller if necessary.
The procedure to display the [Consumable counters] screen is as follows:
→ [Cleaning & Maintenance] → [Consumable counters]
When using the Software Operation Panel, refer to Checking the Sheet Counter (page 259).
For details about replacing the brake roller and pick roller, refer to Replacing the Brake Roller (page 127)
and Replacing the Pick Roller (page 132).
●
Is there any foreign matter in the ADF?
Solution
Clean the ADF.
Remove any foreign matter from the ADF.
For details, refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 119).
●
Did you place a thick document inside the Carrier Sheet?
Solution
Some papers may be too thick to place inside the Carrier Sheet.
Use documents that meet the requirements.
For details, refer to Conditions for Using the Carrier Sheet (page 91).
211
Troubleshooting
Part of the Image Appears Missing in the Case Where the Carrier Sheet Is Used
Check the following points
● Did you place several small documents (such as photos or postcards) in the Carrier Sheet for scanning?
(page 212)
● Does the fold line of the document hang off the Carrier Sheet? (page 212)
If the problem persists, check the items in Before You Contact the Scanner Service Provider (page 213)
first, then contact the distributor/dealer where you purchased this product. Or, make an inquiry by
referring to the contact information at the Contact for Inquiries section in Safety Precautions bundled with
this product.
●
Did you place several small documents (such as photos or postcards) in the Carrier Sheet for scanning?
Solution
Place only one document (such as a photo or postcard) at a time in the Carrier Sheet.
●
Does the fold line of the document hang off the Carrier Sheet?
Solution
Part of the image around where the document is folded may appear missing.
Place the document so its fold line is set about 1 mm inside from the edge of the Carrier Sheet.
212
Troubleshooting
Before You Contact the Scanner Service Provider
Please check the following items before contacting the distributor/dealer where you purchased this product.
● General (page 213)
● Error Status (page 213)
General
Item
Findings
Scanner name
Example: fi-7300NX
For details, refer to Checking the Product
Label (page 215).
Serial No.
Example: XXXX000001
For details, refer to Checking the Product
Label (page 215).
Date of manufacture
Example: 20XX-01 (January 20XX)
For details, refer to Checking the Product
Label (page 215).
Date of purchase
Symptom
Frequency of trouble
Warranty
Options used
Error Status
●
Computer Connection Issues
Item
Findings
Operating system (Windows)
Error message
Interface
Example: USB interface
Interface controller
Connection method
Example: Wi-Fi
213
Troubleshooting
●
Feeding Issues
Item
Findings
Paper type
Main purpose of use
Date of last cleaning
Date of consumable replacement
Touch screen status
●
Image Quality Issues
Item
Findings
Scanner driver and version
Interface controller
Operating system (Windows)
●
Application
Example: PaperStream Capture
Scanning sides
Example: front, back, both
Resolution
Example: 600 dpi, 75 dpi
Image mode
Example: color, grayscale, black & white
Other
Item
Findings
Can you send the output image and a photo that shows the
paper condition by e-mail or fax?
214
Troubleshooting
Checking the Product Label
This section explains about the product label on the scanner.
The label is located on the place indicated in the following figure:
Label (example): Shows the scanner information.
215
Scanner Settings (Touch Screen)
This section explains how to use the touch screen to configure the scanner settings.
Setting Items
The scanner settings can be changed in [Scanner Settings] on the screen that appears when you press
in the
lower right of the touch screen.
This section shows a list of setting items that you can configure.
Some setting items can also be configured from the Software Operation Panel. For details, refer to Scanner Settings
(Software Operation Panel) (page 241).
ATTENTION
To change the scanner settings, the administrator password is required. The default password is "password".
Change the administrator password to prevent the settings from being changed by other users.
Also, change the administrator password regularly.
The administrator password can be changed in the screen that appears in the following procedure:
→ [Scanner Settings] → [Admin Password]
Setting Items
Description
How to connect (page 219)
Specify a connection method for the scanner.
Power Management
(page 220)
Startup mode (page 220)
Specify a startup mode for the scanner.
Power Save Mode (page
220)
You can specify the waiting time for the scanner to
automatically enter power saving mode or to be
automatically turned off if it is left on for a certain
period of time without being used.
Power Button (page 220)
Specify whether or not to turn on/off the scanner by
pressing the [Power] button on the scanner.
Scanner Name (page 222)
Network (page 223)
Set a scanner name.
Wi-Fi (page 223)
Configure the settings for Wi-Fi.
Wired LAN (page 224)
Configure the settings for wired LAN.
Server (page 224)
Configure the settings for a server, which is to be
connected to the scanner.
Network Encryption (page Specify whether to encrypt network communications.
226)
216
Scanner Settings (Touch Screen)
Setting Items
Paper Source/Feeding
(page 227)
Description
Check connection (Ping)
(page 226)
Check the communication status between the scanner
and the connected computer.
Pre-Pick (page 227)
Enable this to shorten the scanning time when
scanning continuously.
Retry Paper Feeding
(page 227)
Specify the number of feeding retries when a
document is not fed from the ADF paper chute
(feeder).
Multifeed Detection (page Configure the settings to detect overlapped
227)
documents during a scan.
Multifeed Detection Area
(page 229)
Specify an area to detect overlapped documents.
Intelligent Multifeed
Detection (page 230)
Configure the setting to automatically ignore certain
patterns of overlapped documents when the setting
to detect overlapped documents is enabled.
Manual Feeding (page
231)
Configure the settings when manually loading and
scanning one sheet at a time.
High Altitude Mode (page Enable this mode to use the scanner at an altitude of
231)
2,000 m or higher.
Paper Protection (page
232)
Paper Protection (page
232)
Configure the setting to detect feeding errors.
Paper Protection (Touch
Screen Settings) (page
233)
Enable this option when you want some settings to
be prioritized over the settings for [Paper Protection]
and the Software Operation Panel.
Prioritize the touch screen
settings (page 233)
Image (page 234)
Automatic Page Size
Detection (page 234)
When the scanner is set to detect the paper size
automatically, specify whether or not to optimize
(round up/down) the fractional part of the scanned
image.
Page Edge Filler Area
(page 234)
Configure the settings to fill in the shadow or streaks
around the edge of the scanned image.
Dropout Color (page 235) You can exclude a color from being scanned by
selecting either red, green, or blue (three primary
colors).
Offset (page 236)
Specify a starting position for scanning.
Magnification (page 237) Specify the magnification level for the feed direction.
217
Scanner Settings (Touch Screen)
Setting Items
Cleaning & Maintenance
(page 238)
Description
Image Quality Mode
(page 237)
To obtain an image quality that is close to the image
quality for scanning with fi-6130Z, set the image
quality mode.
Cleaning cycle (page
238)
Specify the cleaning cycle for the scanner inside.
Replacement of the Pick
Roller (page 238)
Specify the replacement cycle for the pick roller.
Replacement of the Brake Specify the replacement cycle for the brake roller
Roller (page 238)
Maintenance cycle (page
239)
Specify the maintenance and inspection cycle for the
scanner that is performed by a service engineer.
USB (page 239)
Specify how the USB function operates.
Admin Password (page 239)
Change or disable the administrator password.
Restore Factory Defaults (page 240)
Restore the scanner settings to the factory default.
ATTENTION
You cannot back up or restore the scanner settings on the touch screen.
218
Scanner Settings (Touch Screen)
How to connect
How to connect
Specify a connection method for the scanner.
● Wi-Fi
● Wired LAN
● USB
Continue with the Settings
When [Continue with the Settings] is set to on, you can configure the necessary information for the
connection after this setting.
219
Scanner Settings (Touch Screen)
Power Management
Startup mode
Specify a startup mode for the scanner.
● Fast
The scanner enters power saving mode by pressing the [Power] button for 2 seconds or more.
The scanner can perform a scan immediately when it resumes from power saving mode.
● Normal
The scanner is turned off by pressing the [Power] button for 2 seconds or more.
This is the factory default setting.
ATTENTION
If you select [Fast], the scanner is not turned off regardless of the [Auto Shutdown hours] in
[Power Save Mode].
Power Save Mode
You can specify the waiting time for the scanner to automatically enter power saving mode or to be
automatically turned off if it is left on for a certain period of time without being used.
Power Save minutes
Specify the waiting time before the scanner enters power saving mode.
The factory default setting is "15".
Auto Shutdown hours
Specify the waiting time before the scanner turns off automatically.
● Disabled (Never)
●1
●2
●4
This is the factory default setting.
●8
ATTENTION
If [Fast] is selected for [Startup mode], this setting will be ignored.
Power Button
Specify whether or not to turn on/off the scanner by pressing the [Power] button on the scanner.
● Enable Power Button
The [Power] button on the scanner is used to turn on/off the scanner.
This is the factory default setting.
220
Scanner Settings (Touch Screen)
● Disable Power Button
Select this to use an AC power strip to control power supply for peripherals such as a scanner in
accordance with the computer's power.
The [Power] button on the scanner is not used to turn on/off the scanner.
Enable USB Power
You can configure the setting when selecting [Enable Power Button] and connecting the scanner and
the computer via a USB cable.
Usually, the scanner turns on/off by pressing the [Power] button on the scanner. However, if you set
[Enable USB Power] to on, turning on/off the computer simultaneously turns on/off the scanner.
Connecting/disconnecting a USB cable can turn on/off the scanner.
ATTENTION
Some types of computers and USB hubs keep supplying power to the USB bus even after the computer
is turned off.
In that case, [Enable USB Power] may not work properly.
221
Scanner Settings (Touch Screen)
Scanner Name
Scanner name
Set a scanner name.
Enter a scanner name within 64 characters.
The following characters can be used for a scanner name:
● Alphanumerical characters
● Hyphen "-"
● Underscore "_"
● Space
The space before the initial character or the end character is ignored even when it is entered.
222
Scanner Settings (Touch Screen)
Network
You can configure the setting when selecting [Wi-Fi] or [Wired LAN] for [How to connect].
Wi-Fi
Configure the settings for Wi-Fi.
You can configure the setting when selecting [Wi-Fi] for [How to connect].
Access Point
Select a setting method when connecting via Wi-Fi.
The factory default setting is [Select an Access Point].
● Select an Access Point
Select a wireless access point from a list of access points to establish a connection.
Press the [Start] button to start specifying the Wi-Fi setting.
For details about the setting items after you select this, refer to Connecting to a Wireless Access
Point by Selecting One from the List of Wireless Access Points (page 37).
● Use WPS
Specify the setting by using WPS of the wireless access point.
Press the [Start] button to start specifying the Wi-Fi setting.
For details about the setting items after you select this, refer to Connecting to a Wireless Access
Point by Pressing the WPS Button (page 38) or Connecting to a Wireless Access Point by Entering
the PIN for WPS (page 39).
● Configure manually
Manually configure the information for the wireless access point.
Press the [Start] button to start specifying the Wi-Fi setting.
For details about the setting items after you select this, refer to When Establishing a Connection by
Entering the Information for the Wireless Access Point (page 40).
IP Address
Obtain IP Address
Set an IP address for the scanner.
● Obtain automatically (DHCP)
This is the factory default setting.
● Configure manually
When [Configure manually] is selected, specify the following items:
● IP Address
● Subnet Mask
● Default Gateway
223
Scanner Settings (Touch Screen)
DNS Server
Enable
When you set an IP address manually, specify a DNS server.
[Enable] is set to off as the factory default.
When [Enable] is set to on, specify the following items:
● Primary DNS
● Secondary DNS
Wi-Fi Diagnosis
Check the Wi-Fi connection status for the scanner.
[Diagnosis] button
The diagnosis is displayed.
Wired LAN
Configure the settings for wired LAN.
You can configure the setting when selecting [Wired LAN] for [How to connect].
IP Address
Obtain IP Address
Set an IP address for the scanner.
● Obtain automatically (DHCP)
This is the factory default setting.
● Configure manually
When [Configure manually] is selected, specify the following items:
● IP Address
● Subnet Mask
● Default Gateway
DNS Server
Enable
When you set an IP address manually, specify a DNS server.
[Enable] is set to off as the factory default.
When [Enable] is set to on, specify the following items:
● Primary DNS
● Secondary DNS
Server
Configure the settings for a server, which is to be connected to the scanner.
224
Scanner Settings (Touch Screen)
PaperStream NX Manager
Configure the settings for PaperStream NX Manager.
Set this item to use PaperStream NX Manager.
PaperStream NX Manager
Enable
Specify whether to use PaperStream NX Manager.
[Enable] is set to off as the factory default.
When [Enable] is set to on, specify the following items:
● Host Name/IP address
● Port Number
The factory default setting is "20447".
[Check connection] button
Check if the scanner is connected to PaperStream NX Manager.
Auto Login/Logout
Specify an auto login method or set the auto logout time for PaperStream NX Manager.
Auto Logout minutes
Specify a time (minutes) to automatically log out from PaperStream NX Manager if the
scanner is left on for a certain period of time without being used.
● Disabled (Never)
This is the factory default setting.
●1
●2
●3
Auto Login
Specify an auto login method for PaperStream NX Manager.
● Disabled
This is the factory default setting.
● Username/Password
● Job Group Code
Scanner Central Admin Server
Configure the settings for Scanner Central Admin Server to use PaperStream NX Manager.
Set this item to monitor the scanners or perform a single operation on them at the same time with
Scanner Central Admin Server.
Enable
Specify whether to use Scanner Central Admin Server.
225
Scanner Settings (Touch Screen)
[Enable] is set to off as the factory default.
When [Enable] is set to on, specify the following items:
● Host Name/IP address
● Port Number
The factory default setting is "20444".
[Check connection] button
Check if the scanner is connected to Scanner Central Admin Server.
Network Encryption
Specify whether to encrypt network communications.
● Encryption Off (HTTP)
This is a transmission method prioritizing the scanning speed.
This is the factory default setting.
● Encryption On (HTTPS)
This is a transmission method prioritizing the security. The scanning speed is slow with this setting.
Check connection (Ping)
Check the communication status between the scanner and the connected computer.
Host Name/IP address
Enter a host name or an IP address.
[Run] button.
A ping test is performed.
226
Scanner Settings (Touch Screen)
Paper Source/Feeding
Pre-Pick
Enable this to shorten the scanning time when scanning continuously.
"Pre-pick" refers to feeding the next document into the ADF before ejecting the current document being
scanned when scanning documents continuously.
Enable
[Enable] is set to on as the factory default.
HINT
● If you cancel in the middle of scanning while pre-pick is enabled, you have to remove the prepicked document, then load the document again.
● This setting can also be configured in the scanner driver.
Note that priority is given to the scanner driver setting.
Retry Paper Feeding
Specify the number of feeding retries when a document is not fed from the ADF paper chute (feeder).
Number of paper feeding retries
The factory default setting is "3".
Multifeed Detection
Multifeed is an error that occurs when two or more sheets are overlapped and fed at once.
Configure the settings to detect overlapped documents during a scan.
Overlapped documents are detected with the ultrasonic sensor or according to the difference in length of
the documents.
When overlapped documents are detected, an error message is displayed and the scan stops. If documents
are overlapped within 30 mm from the leading edge, they are not detected as overlapped.
Detection Method
Specify a method to detect overlapped documents.
● Do not detect
Does not detect overlapped documents.
This is the factory default setting.
● Check Overlapping (Ultrasonic)
Detects overlapped documents with the ultrasonic sensor.
When this is selected, you can specify the following two options:
- Specify an area to detect overlapped documents by the length from the leading edge of the
document in the feeding direction.
Set it in [Multifeed Detection Area].
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Scanner Settings (Touch Screen)
- When a piece of paper is attached on a document, the length and position of the paper can be
memorized, and set to ignore overlapping of documents.
Set it in [Intelligent Multifeed Detection].
● Check Length
Detects overlapped documents according to the difference in length.
Select this to scan documents of the same length.
Note that overlapped documents cannot be detected accurately when a mixed batch of different
lengths are scanned.
● Check Overlapping and Length
Detects overlapped documents by the combination of [Check Overlapping (Ultrasonic)] and
[Check Length].
When this is selected, you can specify the following two options:
- Specify an area to detect overlapped documents by the length from the leading edge of the
document in the feeding direction.
Set it in [Multifeed Detection Area].
- When a piece of paper is attached on a document, the length and position of the paper can be
memorized, and set to ignore overlapping of documents.
Set it in [Intelligent Multifeed Detection].
Note that overlapped documents cannot be detected accurately when a mixed batch of different
lengths are scanned.
Threshold (Length)
Specify the difference in length of documents to be detected as overlapped documents.
Overlapped documents are detected when the the difference in length of documents is longer than
the specified value.
Specify this item when [Check Length] or [Check Overlapping and Length] is selected for
[Detection Method].
Any length under the specified value is tolerated as a slight error and not detected as overlapped
documents.
● 10 mm or less is not detected
This is the factory default setting.
● 15 mm or less is not detected
● 20 mm or less is not detected
ATTENTION
● To scan documents with different lengths, select [Check Overlapping (Ultrasonic)].
● When an attachment such as a sticky note, receipt, or photo is attached on the document, the
attachment part of the document may be detected as overlapping of documents if
[Check Overlapping (Ultrasonic)] is selected. In that case, select [Check Length].
Otherwise, detect overlapping of documents by specifying an area on the document that does not
include an area attached with paper in order to ignore the overlapping of documents for that area.
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Scanner Settings (Touch Screen)
HINT
This setting can also be configured in the scanner driver.
Note that priority is given to the scanner driver setting.
Multifeed Detection Area
Specify an area to detect overlapped documents.
Specify this item when [Check Overlapping (Ultrasonic)] or [Check Overlapping and Length] is selected for
[Multifeed Detection].
Enable
Specify whether to set an area to detect overlapped documents.
[Enable] is set to off as the factory default.
How to set the detection area
Specify whether to set a disabled area or enabled area to detect overlapped documents.
● Set the disabled area
This is the factory default setting.
● Set the enabled area
Start (mm)
Specify the start position of the detection area by the length from the leading edge of the document
in the feeding direction.
The factory default setting is "0".
End (mm)
Specify the end position of the detection area by the length from the leading edge of the document in
the feeding direction.
The factory default setting is "0".
HINT
● When the start and end positions are both "0", overlapped documents are detected in the whole
document regardless of the setting for [How to set the detection area].
● To disable the detection of overlapped documents for the whole document, select
[Set the disabled area] for [How to set the detection area], and set the start position to "0" and the
end position to equal the document length or longer.
● If the start position is set at the length that is longer than the document length, overlapped
documents are detected in the whole document when [Set the disabled area] is selected for
[How to set the detection area], and overlapped documents are not detected anywhere in the whole
document when [Set the enabled area] is selected for [How to set the detection area].
● To detect overlapped documents, the area must be at least 5 mm in length.
Configure the setting so that the value of the end position minus the start position is 6 mm or more.
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Scanner Settings (Touch Screen)
● For examples of the overlapping detection area settings, refer to Examples of the Settings for the
Area to Detect the Overlapping of Documents (page 289).
Intelligent Multifeed Detection
Configure the setting to automatically ignore certain patterns of overlapped documents when the setting
to detect overlapped documents is enabled.
Note that you first need to specify [Check Overlapping (Ultrasonic)] or [Check Overlapping and Length] in
the scanner driver and "Multifeed Detection (page 227)" on the touch screen before setting this item.
Operation mode
Set the operation mode.
Manually Bypass
Specify whether overlapped documents are detected when re-scanning documents detected as
overlapped documents.
Does not memorize the size or location of the paper attachment.
This is the factory default setting.
Automatically Bypass (combination of length and position)
Specify whether the length and position of a piece of paper attached on a document detected as
overlapped documents are memorized as an overlap pattern.
If the overlap pattern is memorized, documents with the same overlap pattern are not detected
as overlapped documents from the next scan.
HINT
Eight of the most recent overlap patterns can be memorized when [When powering off] in
[Memorize overlap pattern] is enabled.
Automatically Bypass (length)
Specify whether the length of the longest piece of paper attached on a document detected as
overlapped documents is memorized as an overlap pattern.
If the overlap pattern is memorized, a document with a piece of paper in the same length or
shorter attached is not detected as overlapped documents from the next scan.
Memorize overlap pattern
When confirming image
Specify whether or not to memorize overlap patterns automatically when the window is
displayed to check images for documents that were detected as overlapped documents.
[When confirming image] is set to off as the factory default.
When powering off
Specify whether or not to keep overlap patterns upon turning the power off.
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Scanner Settings (Touch Screen)
When [When powering off] is set to on, keep overlap patterns upon turning the power off. Set
this to on to use the same overlap patterns after turning the power on again.
[When powering off] is set to off as the factory default.
Overlap pattern
[Clear] button
Delete all the overlap patterns that have been memorized in the scanner.
Manual Feeding
Configure the settings when manually loading and scanning one sheet at a time.
When you scan by manually loading one sheet at a time, you can specify the waiting time (interval) for
loading the next document in the ADF paper chute (feeder). This enables continuous scanning as long as
you load a document within the specified time.
If the specified time is exceeded, the scan is finished automatically.
Continuous Feed Mode
Specify whether or not to enable the continuous feed mode.
Set [Continuous Feed Mode] to on to scan more than one document in succession manually.
[Continuous Feed Mode] is set to off as the factory default.
When Manual Single Mode is used, the setting for [Continuous Feed Mode] is ignored.
Timeout seconds
Specify the time period until which the scanner confirms that no documents are loaded in the ADF
paper chute (feeder) (the interval between the last scan and the detection of whether the next
document is loaded or not).
The factory default setting is "10".
HINT
● When [Continuous Feed Mode] is set to on, the scanner will wait for documents to be loaded until the
specified timeout time elapses even if you start scanning with no document in the ADF paper chute
(feeder).
● When the feed mode switch is set to Manual Single Mode, the scanner will wait for documents to be
loaded until the specified timeout time elapses regardless of the setting for [Continuous Feed Mode].
High Altitude Mode
Enable this mode to use the scanner at an altitude of 2,000 m or higher.
Low atmospheric pressure at high altitudes may lower the accuracy in detections for overlapped
documents with the ultrasonic sensor.
Enable
Setting [Enable] to on for this item improves the accuracy to detect overlapped documents.
[Enable] is set to off as the factory default.
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Scanner Settings (Touch Screen)
Paper Protection
Paper Protection
Configure the setting to detect feeding errors.
This function detects feeding errors in the following cases:
● When the scanner detects a warped document caused by a feeding error
● When the scanner detects paper jam noise
Paper jams due to feeding errors could damage or tear valuable documents.
Detecting a feeding error and stopping the scan can prevent damage to documents.
This function is effective when you scan documents which are difficult to feed such as thin paper
documents.
Detect
Specify a method to detect feeding errors.
● Disable
Does not detect feeding errors.
● Feeding Accuracy
Stops the scan when the scanner detects a warped document caused by a feeding error.
This is the factory default setting.
● Feeding Noise
Stops the scan when the scanner detects paper jam noise.
● Feeding Accuracy & Noise
Stops the scan when the scanner detects a warped document caused by a feeding error, or when
the scanner detects paper jam noise.
Feeding Accuracy Sensitivity
Specify the sensitivity level for detecting warped documents.
● Low
Decreases the sensitivity level to detect warped documents.
Specify this to detect a warped document only if it is highly deformed.
● Normal
Detects warped documents with the optimum sensitivity level.
This is the factory default setting.
● High
Increases the sensitivity level to detect warped documents.
Specify this to detect a warped document even if it is slightly deformed.
Feeding Noise Sensitivity
Specify the sensitivity level for detecting feeding noise.
● Low
Decreases the sensitivity level to detect paper jam noise.
Specify this to detect only loud paper jam noise.
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Scanner Settings (Touch Screen)
● Normal
Detects paper jam noise with the optimum sensitivity level.
This is the factory default setting.
● High
Increases the sensitivity level to detect paper jam noise.
Specify this to detect even slight paper jam noise.
ATTENTION
● Note that the paper protection function is to prevent damages to documents, but the protection of all
documents is not guaranteed.
● When you use the paper protection function, make sure to load the documents with their top edges
aligned (especially for a mixed batch of documents with different lengths).
If the top edges are not aligned properly, the scan may stop even when the documents are being fed
correctly.
HINT
● If you scan a wrinkled document, the scan may stop even when the document is being fed correctly.
In that case, the paper protection function can be disabled only for the document on the touch
screen.
For details, refer to Disabling the Paper Protection Function (page 110).
● If the paper protection function stops scans frequently, refer to Paper Protection Is Set Off Frequently
(page 203).
Paper Protection (Touch Screen Settings)
Configure the setting to detect feeding errors.
Specify this when [Prioritize the touch screen settings] is set to on.
Specify the following items:
● Detect
● Feeding Accuracy Sensitivity
● Feeding Noise Sensitivity
For details about the setting items, refer to Detect (page 232).
Prioritize the touch screen settings
Enable this option when you want some settings to be prioritized over the settings for [Paper Protection]
and the Software Operation Panel.
[Prioritize the touch screen settings] is set to off as the factory default.
HINT
When the setting for paper protection is configured in the scanner driver, priority is given to the scanner
driver setting.
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Scanner Settings (Touch Screen)
Image
Automatic Page Size Detection
When the scanner is set to detect the paper size automatically, specify whether or not to optimize (round
up/down) the fractional part of the scanned image.
When the paper size is detected, there may be a fractional part of the scanned image compared to the
standard paper size.
Output image size varies depending on how the fractional part is processed.
● Optimize
Prevents loss of information.
However, a shadow may appear around the edges of images.
This is the factory default setting.
● Round Down
The image size becomes the standard paper size.
However, when you scan a document with text around the edges, a part of the information may be
missing in the output image.
ATTENTION
For details about setting automatic page size detection, refer to the help for the scanner driver.
HINT
This setting is effective only for scanning images in black & white.
Page Edge Filler Area
Configure the settings to fill in the shadow or streaks around the edge of the scanned image.
Depending on the condition of the documents that you scan, the shadow of a document may appear as
black streaks on the edges of the scanned image.
In this case, remove the black streaks by filling in the edges of the scanned image.
The specified area is filled in white or black, according to the background color.
Top (mm)
Specify the width of the top margin to fill in. The factory default setting is "0".
Bottom (mm)
Specify the width of the bottom margin to fill in. The factory default setting is "0".
Right (mm)
Specify the width of the right margin to fill in. The factory default setting is "0".
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Scanner Settings (Touch Screen)
Left (mm)
Specify the width of the left margin to fill in. The factory default setting is "0".
(1): Top = 0 to 15 mm
(2): Bottom = -7 to 7 mm
(3): Right = 0 to 15 mm
(4): Left = 0 to 15 mm
(in 1 mm increments)
ATTENTION
Note that if the target range of page edge filler is too wide, some characters near the edge may appear
missing.
HINT
● You can change the background color to black or white in the scanner driver.
For details, refer to the help for the scanner driver.
● Depending on the value you specify for the bottom margin of the page edge filler, the page edge
filler function operates as follows:
- 1 to 7 mm
Fills in the specified area with the background color from the bottom edge of the image towards
the inside.
- -1 to -7 mm
Outputs the image without filling in the specified area with the background color from the bottom
edge of the image towards the outside. (Outputs the image with the specified area added when
[Page End Detection] is set in the scanner driver.)
● This setting can also be configured in the scanner driver.
In such a case, the page edge filler of the scanner driver is used on the image which the scanner
already filled in the edges.
Dropout Color
You can exclude a color from being scanned by selecting either red, green, or blue (three primary colors).
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Scanner Settings (Touch Screen)
Documents can be scanned without excluding any colors.
For example, when scanning a document with black characters and a green frame, if you select green for
the dropout color, only the black characters of the document are scanned.
● Red
● Green
This is the factory default setting.
● Blue
● None
ATTENTION
● This function works the best with light (low intensity) colors, and dark colors may not be excluded.
● You cannot specify a color other than Red, Green, and Blue.
To drop out other colors, configure the setting in the scanner driver.
For details, refer to the help for the scanner driver.
HINT
● This is only available in black & white or grayscale mode.
● This setting can also be configured in the scanner driver.
Note that priority is given to the scanner driver setting.
Offset
Specify a starting position for scanning.
The specified value can range from -2 to +2 mm (in increments of 0.5).
The factory default setting is "0".
Main-scan ADF front (mm)
Specify the horizontal position (widthways) for the ADF front.
Sub-scan ADF front (mm)
Specify the vertical position (lengthways) for the ADF front.
Main-scan ADF back (mm)
Specify the horizontal position (widthways) for the ADF back.
Sub-scan ADF back (mm)
Specify the vertical position (lengthways) for the ADF back.
ATTENTION
Normally, you should not have to modify anything as the factory default settings already use adjusted
values.
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Scanner Settings (Touch Screen)
Magnification
Magnification (%)
Specify the magnification level for the feed direction.
The specified value can range from -3.1 to +3.1% (in increments of 0.1).
The factory default setting is "0.0".
ATTENTION
Normally, you should not have to modify anything as the factory default settings already use adjusted
values.
Image Quality Mode
To obtain an image quality that is close to the image quality for scanning with fi-6130Z, set the image
quality mode.
● Disable
This is the factory default setting.
● fi-6130Z
237
Scanner Settings (Touch Screen)
Cleaning & Maintenance
Cleaning cycle
Specify the cleaning cycle for the scanner inside.
The background color of the [After cleaning] counter in the [Consumable counters] screen changes to
yellow when the counter reaches 95% of the specified value for this item, and to red when the counter
reaches 100%.
Cycle (x1000 Sheets)
Specify the cleaning cycle in increments of 1000 sheets.
The factory default setting is "5".
Issue a cleaning time notification
Specify whether or not to display the cleaning instruction message.
When [Issue a cleaning time notification] is set to on, a notification can be displayed on
on the
touch screen when the time for cleaning approaches.
[Issue a cleaning time notification] is set to off as the factory default.
Replacement of the Pick Roller
Specify the replacement cycle for the pick roller.
The background color of the [After Replacing the Pick Roller] counter in the [Consumable counters] screen
changes to yellow when the sheet count after replacing the pick roller reaches 95% of the specified value
for this item, and to red when the counter reaches 100%.
In addition, a notification can be displayed on
on the touch screen when the time for replacing the
pick roller approaches.
Cycle (x 10000 Sheets)
Specify the replacement cycle for the pick roller in increments of 10,000 sheets.
The factory default setting is "20".
Replacement of the Brake Roller
Specify the replacement cycle for the brake roller
The background color of the [After Replacing the Brake Roller] counter in the [Consumable counters]
screen changes to yellow when the sheet count after replacing the brake roller reaches 95% of the
specified value for this item, and to red when the counter reaches 100%.
In addition, a notification can be displayed on
on the touch screen when the time for replacing the
brake roller approaches.
Cycle (x 10000 Sheets)
Specify the replacement cycle for the brake roller in increments of 10,000 sheets.
238
Scanner Settings (Touch Screen)
The factory default setting is "20".
Maintenance cycle
Specify the maintenance and inspection cycle for the scanner that is performed by a service engineer.
If the specified period has passed after the last maintenance and inspection date, the touch screen
displays a notification on
when you receive a [Maintenance] message.
For regular maintenance and inspection on the scanner by a service engineer, contact the distributor/
dealer where you purchased this product. Or, make an inquiry by referring to the contact information at
the Contact for Inquiries section in Safety Precautions bundled with this product.
Enable
Specify whether or not to get a notification on the touch screen when the time for maintenance
approaches.
[Enable] is set to off as the factory default.
Cycle (months)
Specify a cycle for receiving notifications on maintenance.
The factory default setting is "12".
USB
USB
Specify how the USB function operates.
After the setting is changed, the scanner is restarted.
● Automatic
Operates in accordance with the connection environment This is the factory default setting.
● USB 2.0
Operates with USB 2.0.
Admin Password
Admin Password
Change or disable the administrator password.
Specify whether or not to disable the administrator password depending on the operation.
Change the administrator password regularly.
Enable
[Enable] is set to on as the factory default.
Current Password
Enter the current password.
239
Scanner Settings (Touch Screen)
The factory default of the password is "password".
New Password
Enter a new password to change the current password.
Confirm New Password
Re-enter the password entered for [New Password] for confirmation to change the current password.
Restore Factory Defaults
Restore Factory Defaults
Restore the scanner settings to the factory default.
[Start] button
Restore factory defaults.
The scanner is restarted and the setup window appears.
240
Scanner Settings (Software Operation Panel)
This section explains how to use the Software Operation Panel to configure the scanner settings.
Starting Up the Software Operation Panel
The Software Operation Panel is installed together with the PaperStream IP driver.
With this application, you can configure settings for operations of the scanner and management of the consumable
parts.
ATTENTION
● Do not start up the Software Operation Panel during scanning.
● If you change the Software Operation Panel settings while the scanner driver window is displayed, the changes
may not be applied immediately. In that case, close the scanner driver window and open it again.
● Do not use the touch screen while the Software Operation Panel is running.
1 Confirm that the scanner is connected to the computer, then turn on the scanner.
For details about how to connect the scanner to the computer, refer to Getting Started and Scanner Setup
(page 31).
For details about how to turn on the scanner, refer to How to Turn the Power ON (page 55).
2 Display the [Software Operation Panel] window.
● Windows Server 2008/Windows 7
Click [Start] menu → [All Programs] → [fi Series] → [Software Operation Panel].
● Windows Server 2012
Right-click the Start screen, and select [All apps] on the app bar → [Software Operation Panel] under
[fi Series].
● Windows Server 2012 R2/Windows 8.1
Click [↓] on the lower left side of the Start screen and select [Software Operation Panel] under [fi Series].
To display [↓], move the mouse cursor.
● Windows 10/Windows Server 2016
241
Scanner Settings (Software Operation Panel)
Click [Start] menu → [fi Series] → [Software Operation Panel].
The Software Operation Panel icon is displayed in the menu that appears when you click
in the
notification area.
To have the Software Operation Panel icon always displayed in the notification area, drag and drop the icon
onto the notification area.
242
Scanner Settings (Software Operation Panel)
Password Setting for the Software Operation Panel
By setting a password, the Software Operation Panel can run in [View Only mode] which allows users to only
view the scanner settings.
The scanner settings can be configured if no password is set.
In order to prevent unnecessary changes to the settings, a password can be used to restrict user operations.
243
Scanner Settings (Software Operation Panel)
Setting a Password
Set a password in the following procedure.
1 Right-click the Software Operation Panel icon in the notification area, and select [Password Setting]
from the menu.
The [Password setting] window appears.
2 Enter a new password then again to confirm, and click the [OK] button.
Up to 32 characters can be used for the password.
Note that only alphanumeric characters (a to z, A to Z, 0 to 9) are allowed.
A message window appears.
3 Click the [OK] button.
The password is set.
244
Scanner Settings (Software Operation Panel)
Setting [View Only mode]
Set the Software Operation Panel to [View Only mode].
1 Set a password.
For details, refer to Setting a Password (page 244).
2 Right-click the Software Operation Panel icon in the notification area, and select [View Only mode] from
the menu.
The Software Operation Panel enters [View Only mode].
245
Scanner Settings (Software Operation Panel)
HINT
In [View Only mode], a check mark appears next to [View Only mode] in the menu that is displayed by rightclicking the Software Operation Panel icon in the notification area.
246
Scanner Settings (Software Operation Panel)
Exiting [View Only mode]
Exit [View Only mode] on the Software Operation Panel in the following procedure.
1 Right-click the Software Operation Panel icon in the notification area, and select [View Only mode] from
the menu.
The [Password setting] window appears.
2 Enter the current password and click the [OK] button.
247
Scanner Settings (Software Operation Panel)
The Software Operation Panel exits [View Only mode], and the scanner settings can now be changed.
HINT
When the Software Operation Panel exits [View Only mode], the check mark next to [View Only mode]
disappears from the menu that is displayed by right-clicking the Software Operation Panel icon in the notification
area.
248
Scanner Settings (Software Operation Panel)
Changing the Password
Change the password in the following procedure.
1 Right-click the Software Operation Panel icon in the notification area, and select [Password Setting]
from the menu.
The [Password setting] window appears.
2 Enter the current password and click the [OK] button.
The [Password setting] window appears.
3 Enter a new password then again to confirm, and click the [OK] button.
Up to 32 characters can be used for the password.
Note that only alphanumeric characters (a to z, A to Z, 0 to 9) are allowed.
A message window appears.
4 Click the [OK] button.
249
Scanner Settings (Software Operation Panel)
The password is set.
250
Scanner Settings (Software Operation Panel)
Clearing the Password
Clear the password in the following procedure.
1 Right-click the Software Operation Panel icon in the notification area, and select [Password Setting]
from the menu.
The [Password setting] window appears.
2 Enter the current password and click the [OK] button.
The [Password setting] window appears.
3 Leave both fields blank and click the [OK] button.
A message window appears.
4 Click the [OK] button.
The password is cleared.
251
Scanner Settings (Software Operation Panel)
Resetting the Password
If you forgot your password, reset it.
1 Right-click the Software Operation Panel icon in the notification area, and select [Password Setting]
from the menu.
The [Password setting] window appears.
2 Enter the default password which is "fi-scanner", and click the [OK] button.
The [Password setting] window appears.
3 Enter a new password then again to confirm, and click the [OK] button.
Up to 32 characters can be used for the password.
Note that only alphanumeric characters (a to z, A to Z, 0 to 9) are allowed.
A message window appears.
4 Click the [OK] button.
252
Scanner Settings (Software Operation Panel)
The password is set.
253
Scanner Settings (Software Operation Panel)
Setting Items
The Software Operation Panel allows the configuration of the settings that are related to scanning documents
or managing consumable parts for the scanner that is connected to the computer.
The following lists are used for configuration.
● [Device Setting]
You can configure settings that are related to counting the number of sheets scanned and managing
consumable parts. You can also configure settings that are related to managing the power of a scanner and
adjusting the position to start the scan.
● [Device Setting 2]
You can configure settings that are related to scanning documents.
The same scanner settings can be configured with the touch screen.
Device Setting
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting] and click the [Offset] button.
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Scanner Settings (Software Operation Panel)
The [Offset] window appears.
Items that can be configured in these windows are as follows:
Setting Item
Description
Count
(Checking/Clearing)
The status of each consumable part can be viewed to determine
when to replace or clean the consumables.
When you have replaced or cleaned a consumable part, clear
the corresponding counter.
Power saving
Specify the waiting time before the scanner enters power saving
mode.
Offset Setting
Specify a starting position for scanning.
Vertical magnification Adjustment
Specify the magnification level for the feed direction.
255
Scanner Settings (Software Operation Panel)
Device Setting 2
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2].
The settings that are currently configured in [Device Setting 2] are listed on the right of the window.
HINT
● The Software Operation Panel settings can be restored to the factory default.
To restore the settings to the factory default, click the [Default] button. After a message is displayed,
click the [OK] button.
Note that the settings you have configured will be cleared.
● The Software Operation Panel settings can be backed up.
To back up the settings, click the [Save] button, then specify the file name and click the [Save] button in
the displayed window.
● You can use a backup file of the Software Operation Panel settings to restore the settings on other
scanners only if the scanner type is the same.
To restore the settings, click the [Restore] button, then specify the backup file and click the [Open]
button in the displayed window. After a message is displayed, click the [OK] button.
Note that restoration cannot be performed for other types of scanners.
Items that can be configured in [Device Setting 2] are as follows:
256
Scanner Settings (Software Operation Panel)
Setting Item
Description
Multifeed
Configure the settings to detect overlapped documents during a
scan.
Page Edge Filler (ADF)
Configure the settings to fill in the shadow or streaks around
the edge of the scanned image.
Dropout color
You can exclude a color from being scanned by selecting either
red, green, or blue (three primary colors).
Pre-Pick
Enable this to shorten the scanning time when scanning
continuously.
Document check area specification for
Multifeed Detection
Specify an area to detect overlapped documents.
Intelligent Multifeed Function
Configure the setting to automatically ignore certain patterns of
overlapped documents when the setting to detect overlapped
documents is enabled.
Number of paper feeding retries
Specify the number of feeding retries when a document is not
fed from the ADF paper chute (feeder).
Cleaning Cycle
Specify the cleaning cycle for the scanner inside.
Life Counter Alarm Setting
Specify the replacement cycle for the consumables.
Vertical Streak Detection
You can configure the settings for detecting dirt on the glass.
Vertical Streak Sensitivity
Specify the sensitivity level to detect vertical streaks (dirt on the
glass) when [Enable] is selected for [Vertical Streak Detection].
Pick Speed
You can specify the timing of when document feeding is started.
AutoCrop Boundary
When the scanner is set to detect the paper size automatically,
specify whether or not to optimize (round up/down) the
fractional part of the scanned image.
Manual Feeding
Configure the settings when manually loading and scanning
one sheet at a time.
Power SW Control
Specify whether or not to turn on/off the scanner by pressing
the [Power] button on the scanner.
Paper Protection
Configure the setting to detect feeding errors.
Paper Protection Sensitivity
Specify the sensitivity level for detecting feeding errors when
the paper protection function is enabled.
Maintenance and Inspection Cycle
Specify the maintenance and inspection cycle for the scanner
that is performed by a service engineer.
High Altitude Mode
Enable this mode to use the scanner at an altitude of 2,000 m
or higher.
257
Scanner Settings (Software Operation Panel)
Setting Item
Description
Image Quality Mode
To obtain an image quality that is close to the image quality for
scanning with fi-6130Z, set the image quality mode.
Startup mode
Specify a startup mode for the scanner.
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Scanner Settings (Software Operation Panel)
Settings Related to Sheet Counters
Checking the Sheet Counter
The status of each consumable part can be viewed to determine when to replace or clean the consumables.
The background color of the counter changes as it gets closer to the time to replace the consumables or to clean the
scanner.
The color of each counter changes as follows:
● [After cleaning] counter
This counter turns yellow when the sheet count after cleaning reaches the value specified in Scanner Cleaning
Cycle [Cleaning Cycle] (page 263) in the Software Operation Panel.
● [Brake Roller]/[Pick Roller] counters
These counters turn light yellow when the sheet count after the consumable replacement reaches 95% of the
value specified in Replacement Cycle of Consumables [Life Counter Alarm Setting] (page 264) in the Software
Operation Panel, and turn yellow when the sheet count reaches 100%.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting].
In this window, you can check the following items:
Total Count (ADF)
Total number of sheets scanned using the ADF
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Scanner Settings (Software Operation Panel)
After cleaning
Total number of sheets scanned after cleaning
Brake Roller
Number of sheets scanned after the brake roller is replaced
Pick Roller
Displays the number of sheets scanned after the pick roller is replaced.
The factory default setting for each counter is "0".
ATTENTION
If you turned off the scanner by unplugging the power cable, or selected [Disable power switch], the
number of scanned sheets may not be counted in [Total Count].
For details about disabling the power switch, refer to Method of Turning the Scanner ON/OFF
[Power SW Control] (page 297).
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Scanner Settings (Software Operation Panel)
Clearing the Sheet Counters
When you have replaced or cleaned a consumable part, clear the corresponding counter.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting] and click the [Clear] button for [After cleaning] when
cleaning is performed or click the [Clear] button for the consumable that you replaced.
The counter is reset to "0".
3 Click the [OK] button.
A message window appears.
4 Click the [OK] button.
The settings are saved.
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Scanner Settings (Software Operation Panel)
Messages for Cleaning or Replacing Consumables
The following message may appear on the computer while the scanner is in use.
Example: Message for replacing consumables
Example: Message for cleaning
Check the message, and replace the consumable or perform cleaning accordingly.
Note that, when this message appears, the touch screen displays a notification on
to replacing the consumables or cleaning the scanner.
For details about replacing consumables, refer to the following:
● Brake roller
Replacing the Brake Roller (page 127)
● Pick roller
Replacing the Pick Roller (page 132)
For details about cleaning, refer to Daily Care (page 112).
262
for a message related
Scanner Settings (Software Operation Panel)
Scanner Cleaning Cycle [Cleaning Cycle]
Specify the cleaning cycle for the scanner inside.
The background color of the [After cleaning] counter in [Device Setting] changes to yellow when the counter
reaches the specified value for this item.
You can also display a cleaning instruction message that is described in Messages for Cleaning or Replacing
Consumables (page 262).
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [Cleaning Cycle].
3 Specify a value for the cleaning cycle.
The value can range from 1,000 to 255,000 sheets (in increments of 1,000).
The factory default setting is "5".
4 Specify whether or not to display the cleaning instruction message.
The [Show cleaning instructions] check box is cleared for the factory default settings.
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Scanner Settings (Software Operation Panel)
Replacement Cycle of Consumables [Life Counter Alarm Setting]
Specify the replacement cycle for the consumables.
The background color of the counter for [Brake Roller] or [Pick Roller] in [Device Setting] changes to light yellow
when the sheet count (after a consumable replacement) reaches 95% of the value specified for this setting and
turns yellow when the sheet count reaches 100%.
You can also display the message for replacing consumables, which is described in Messages for Cleaning or
Replacing Consumables (page 262).
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [Life Counter Alarm Setting].
3 Specify a value as the replacement cycle for each of the consumables (brake roller and pick roller).
The value can range from 10,000 to 2,550,000 sheets (in increments of 10,000).
The factory default setting is "20".
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Scanner Settings (Software Operation Panel)
Settings Related to Scanning
Adjusting the Position to Start the Scan [Offset Setting/
Vertical magnification Adjustment]
When the output position of the scanned image is not correct or the image appears shortened/elongated
(vertically), adjust the offset and the vertical magnification.
ATTENTION
Normally, you should not have to modify anything as the factory default settings already use adjusted values.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting] and click the [Offset] button.
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Scanner Settings (Software Operation Panel)
3 Adjust the level of offset/vertical magnification as needed.
Offset Setting
Unit
Select [ADF (front)] or [ADF (back)] as the unit for an offset adjustment.
The factory default setting is [ADF (front)].
Main
Specify the horizontal (width) offset.
The specified value can range from -2 to +2 mm (in increments of 0.5).
The factory default setting is "0".
Sub
Specify the vertical (length) offset.
The specified value can range from -2 to +2 mm (in increments of 0.5).
The factory default setting is "0".
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Scanner Settings (Software Operation Panel)
Vertical magnification Adjustment
Unit
The unit for a vertical magnification adjustment is fixed to [ADF].
Vertical magnification Adjustment
Specify the vertical (length) magnification.
The specified value can range from -3.1 to +3.1% (in increments of 0.1).
The factory default setting is "0.0".
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Scanner Settings (Software Operation Panel)
Removing Shadows/Streaks that Appear around Edges of Images
[Page Edge Filler (ADF)]
Configure the settings to fill in the shadow or streaks around the edge of the scanned image.
Depending on the condition of the documents that you scan, the shadow of a document may appear as black
streaks on the edges of the scanned image.
In this case, remove the black streaks by filling in the edges of the scanned image.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [Page Edge Filler (ADF)].
3 Specify the width of each margin (Top/Bottom/Right/Left) to fill in.
The factory default setting is "0".
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Scanner Settings (Software Operation Panel)
The specified area is filled in white or black, according to the background color.
(1): Top = 0 to 15 mm
(2): Bottom = -7 to 7 mm
(3): Right = 0 to 15 mm
(4): Left = 0 to 15 mm
(in 1 mm increments)
ATTENTION
Note that if the target range of page edge filler is too wide, some characters near the edge may appear
missing.
HINT
● You can change the background color to black or white in the scanner driver.
For details, refer to the help for the scanner driver.
● Depending on the value you specify for the bottom margin of the page edge filler, the page edge filler
function operates as follows:
- 1 to 7 mm
Fills in the specified area with the background color from the bottom edge of the image towards the
inside.
- -1 to -7 mm
Outputs the image without filling in the specified area with the background color from the bottom
edge of the image towards the outside. (Outputs the image with the specified area added when
[Page End Detection] is set in the scanner driver.)
● This setting can also be configured in the scanner driver.
In such a case, the page edge filler of the scanner driver is used on the image which the scanner already
filled in the edges.
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Scanner Settings (Software Operation Panel)
Configuring the Scan Setting to Drop Out Specified Colors When Scanning
[Dropout color]
You can exclude a color from being scanned by selecting either red, green, or blue (three primary colors).
Documents can be scanned without excluding any colors.
For example, when scanning a document with black characters and a green frame, if you select green for the
dropout color, only the black characters of the document are scanned.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [Dropout color].
3 Select a color that you want to remove.
Red, Green, Blue
The selected color is removed.
The factory default setting is [Green].
None
No color is removed.
ATTENTION
● This function works the best with light (low intensity) colors, and dark colors may not be excluded.
● You cannot specify a color other than Red, Green, and Blue.
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Scanner Settings (Software Operation Panel)
To drop out other colors, configure the setting in the scanner driver.
For details, refer to the help for the scanner driver.
HINT
● This is only available in black & white or grayscale mode.
● This setting can also be configured in the scanner driver.
Note that priority is given to the scanner driver setting.
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Scanner Settings (Software Operation Panel)
Shortening the Scanning Intervals [Pre-Pick]
Enable this to shorten the scanning time when scanning continuously.
"Pre-pick" refers to feeding the next document into the ADF before ejecting the current document being scanned
when scanning documents continuously.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the listing on the left, select [Device Setting 2] → [Pre-Pick].
3 Specify whether or not to enable pre-pick.
Select [Yes] or [No].
The factory default setting is [Yes].
HINT
● If you cancel in the middle of scanning while pre-pick is enabled, you have to remove the pre-picked
document, then load the document again.
● This setting can also be configured in the scanner driver.
Note that priority is given to the scanner driver setting.
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Scanner Settings (Software Operation Panel)
Specifying the Number of Retries for Paper Feeding
[Number of Paper Feeding Retries]
Specify the number of feeding retries when a document is not fed from the ADF paper chute (feeder).
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [Number of paper feeding retries].
3 Specify the number of paper feeding retries.
The value can range from 1 to 12 times.
The factory default setting is "3 times".
273
Scanner Settings (Software Operation Panel)
Feeding [Pick Speed]
You can specify the timing of when document feeding is started.
When overlapped documents or paper jams occur frequently, delaying the timing of document feeding may improve
the performance.
This setting is effective when you scan thin paper.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [Pick Speed].
3 Select the feeding speed.
Normal
This is the optimum feeding speed.
This is the factory default setting.
Slower
The timing of document feeding is delayed more than [Normal].
ATTENTION
The total time for scanning is longer because the timing of document feeding is delayed.
274
Scanner Settings (Software Operation Panel)
Cropping the Image Boundary [AutoCrop Boundary]
When the scanner is set to detect the paper size automatically, specify whether or not to optimize (round up/down)
the fractional part of the scanned image.
When the paper size is detected, there may be a fractional part of the scanned image compared to the standard
paper size.
Output image size varies depending on how the fractional part is processed.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [AutoCrop Boundary].
3 Select whether to include or exclude the fractional data.
Select [Optimize] to prevent information from missing a part.
The factory default setting is [Optimize].
ATTENTION
● While selecting [Optimize] can prevent information from missing a part, a shadow may appear around
the edges.
● When you scan a document with text around the edges while [Round Down] is selected, a part of the
information may be missing in the output image.
● For details about setting automatic page size detection, refer to the help for the scanner driver.
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Scanner Settings (Software Operation Panel)
HINT
This setting is effective only for scanning images in black & white.
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Scanner Settings (Software Operation Panel)
Protecting the Documents from Being Damaged [Paper Protection]
Configure the setting to detect feeding errors.
This function detects feeding errors in the following cases:
● When the scanner detects a warped document caused by a feeding error
● When the scanner detects paper jam noise
Paper jams due to feeding errors could damage or tear valuable documents.
Detecting a feeding error and stopping the scan can prevent damage to documents.
This function is effective when you scan documents which are difficult to feed such as thin paper documents.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the listing on the left, select [Device Setting 2] → [Paper Protection].
3 Select a detection method.
Disable
Does not detect feeding errors.
Feeding Accuracy
Stops the scan when the scanner detects a warped document caused by a feeding error.
This is the factory default setting.
Feeding Noise
Stops the scan when the scanner detects paper jam noise.
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Scanner Settings (Software Operation Panel)
Feeding Accuracy & Noise
Stops the scan when the scanner detects a warped document caused by a feeding error, or when the
scanner detects paper jam noise.
ATTENTION
● Note that the paper protection function is to prevent damages to documents, but the protection of all
documents is not guaranteed.
● When you use the paper protection function, make sure to load the documents with their top edges
aligned (especially for a mixed batch of documents with different lengths).
If the top edges are not aligned properly, the scan may stop even when the documents are being fed
correctly.
HINT
● If you scan a wrinkled document, the scan may stop even when the document is being fed correctly.
In that case, the paper protection function can be disabled only for the document on the touch screen.
For details, refer to Disabling the Paper Protection Function (page 110).
● If the paper protection function stops scans frequently, refer to Paper Protection Is Set Off Frequently
(page 203).
● This setting can also be configured in the scanner driver.
When the setting is to prioritize the touch screen setting, the touch screen setting is prioritized over the
Software Operation Panel setting.
Note that even if the touch screen setting is prioritized, the scanner driver setting has the highest
priority.
278
Scanner Settings (Software Operation Panel)
Specifying the Sensitivity Level for Paper Protection
[Paper Protection Sensitivity]
Specify the sensitivity level for detecting feeding errors when the paper protection function is enabled.
Documents are warped and deformed or paper jam noise is made when documents are not being fed properly.
Specify the sensitivity level for detecting deformed documents by warpage or feeding noise.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [Paper Protection Sensitivity].
3 Select a detection method.
Feeding Accuracy
This is available when [Detect] for [Paper Protection] is either [Feeding Accuracy] or
[Feeding Accuracy & Noise].
Feeding Noise
This is available when [Detect] for [Paper Protection] is either [Feeding Noise] or
[Feeding Accuracy & Noise].
4 Select the sensitivity level.
Low
Decreases the sensitivity level to detect warped documents or paper jam noise.
Specify this to only detect highly deformed documents by warpage or loud paper noise.
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Scanner Settings (Software Operation Panel)
Normal
Detects warped documents and paper jam noise with the optimum sensitivity.
This is the factory default setting.
High
Increases the sensitivity level to detect warped documents or paper jam noise.
Specify this to detect even slightly deformed documents by warpage or slight paper jam noise.
HINT
● To detect warped documents or paper jam noise immediately and stop the scan, select [High].
● If scanning stops frequently due to the paper protection function, select [Low].
● When the setting is to prioritize the touch screen setting, the touch screen setting is prioritized over the
Software Operation Panel setting.
280
Scanner Settings (Software Operation Panel)
Scanning at High Altitude [High Altitude Mode]
Enable this mode to use the scanner at an altitude of 2,000 m or higher.
Low atmospheric pressure at high altitudes may lower the accuracy in detections for overlapped documents with the
ultrasonic sensor.
Setting [Enable] to on for High Altitude Mode improves the accuracy to detect overlapped documents.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [High Altitude Mode].
3 Select [Enable] to use the scanner at high altitude.
The factory default setting is [Disable].
281
Scanner Settings (Software Operation Panel)
Specifying the Image Quality for Scanning [Image Quality Mode]
To obtain an image quality that is close to the image quality for scanning with fi-6130Z, set the image quality
mode.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [Image Quality Mode].
3 Select whether to obtain an image quality that is close to the image quality with fi-6130Z.
The factory default setting is [Disable].
282
Scanner Settings (Software Operation Panel)
Settings Related to the Detection for Overlapped Documents (Multifeed)
Specifying a Method to Detect Overlapped Documents [Multifeed]
Multifeed is an error that occurs when two or more sheets are overlapped and fed at once.
Configure the settings to detect overlapped documents during a scan.
Overlapped documents are detected with the ultrasonic sensor or according to the difference in length of the
documents.
When overlapped documents are detected, an error message is displayed and the scan stops. If documents are
overlapped within 30 mm from the leading edge, they are not detected as overlapped.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [Multifeed].
3 Select a detection method.
None
Does not detect overlapped documents.
This is the factory default setting.
Check Overlapping(Ultrasonic)
Detects overlapped documents with the ultrasonic sensor.
When this is selected, you can specify the following two options:
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Scanner Settings (Software Operation Panel)
● Specify an area to detect overlapped documents by the length from the leading edge of the document
in the feeding direction.
For details, refer to Specifying the Area to Detect Overlapped Documents
[Document check area specification for Multifeed Detection] (page 286).
● When a piece of paper is attached on a document, the length and position of the paper can be
memorized, and set to ignore overlapping of documents.
For details, refer to Configuring Not to Detect Certain Overlap Patterns (page 107).
Check Length
Detects overlapped documents according to the difference in length.
Select this to scan documents of the same length.
Note that overlapped documents cannot be detected accurately when a mixed batch of different lengths
are scanned.
Check Overlapping and Length
Detects overlapped documents by the combination of [Check Overlapping (Ultrasonic)] and
[Check Length].
When this is selected, you can specify the following two options:
● Specify an area to detect overlapped documents by the length from the leading edge of the document
in the feeding direction.
For details, refer to Specifying the Area to Detect Overlapped Documents
[Document check area specification for Multifeed Detection] (page 286).
● When a piece of paper is attached on a document, the length and position of the paper can be
memorized, and set to ignore overlapping of documents.
For details, refer to Configuring Not to Detect Certain Overlap Patterns (page 107).
Note that overlapped documents cannot be detected accurately when a mixed batch of different length
are scanned.
Length
Specify the difference in length of documents to be detected as overlapped documents.
Overlapped documents are detected when the the difference in length of documents is longer than the
specified value.
Specify this item when [Check Length] or [Check Overlapping and Length] is selected.
Any length under the specified value is tolerated as a slight error and not detected as overlapped
documents.
Select from 10/15/20 mm. The factory default setting is "10".
ATTENTION
● To scan documents with different lengths, select [Check Overlapping (Ultrasonic)].
● When an attachment such as a sticky note, receipt, or photo is attached on the document, the
attachment part of the document may be detected as overlapping of documents if
[Check Overlapping (Ultrasonic)] is selected. In that case, select [Check Length].
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Scanner Settings (Software Operation Panel)
Otherwise, detect overlapping of documents by specifying an area on the document that does not
include an area attached with paper in order to ignore the overlapping of documents for that area.
HINT
This setting can also be configured in the scanner driver.
Note that priority is given to the scanner driver setting.
285
Scanner Settings (Software Operation Panel)
Specifying the Area to Detect Overlapped Documents
[Document check area specification for Multifeed Detection]
Specify an area to detect overlapped documents.
Specify this item when [Check Overlapping(Ultrasonic)] or [Check Overlapping and Length] is selected for
[Multifeed].
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] →
[Document check area specification for Multifeed Detection].
Select the [Selected range] check box in the window.
3 Specify the detection range.
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Scanner Settings (Software Operation Panel)
[Selected range] check box
Select the check box to specify the detection range (colored in light pink) in the figure below.
The check box is cleared for the factory default settings.
Clearing this check box sets both start and end positions to "0", and overlapped documents are detected
within the whole document.
The above condition applies when the document is set to the center of the pick roller width.
If documents are overlapped within 30 mm from the leading edge, they are not detected as overlapped.
Disable (Middle)
This can be selected when the [Selected range] check box is selected.
Overlapped documents are not detected within the specified area.
This is the factory default setting.
Enable (Middle)
This can be selected when the [Selected range] check box is selected.
Overlapped documents are detected within the specified area.
Start (Middle)
Specify the start position of the detection area by the length from the leading edge of the document in
the feeding direction.
Range: 0 to 510 mm, in 2 mm increments, Start < End
The factory default setting is "0".
End (Middle)
Specify the end position of the detection area by the length from the leading edge of the document in
the feeding direction.
Range: 0 to 510 mm, in 2 mm increments, Start < End
The factory default setting is "0".
287
Scanner Settings (Software Operation Panel)
HINT
● When the start and end positions are both "0", overlapped documents are detected in the whole
document regardless of the setting for [Selected range].
● To disable the detection of overlapped documents for the whole document, select [Disable] for
[Selected range], and set the start position to "0" and the end position to equal the document length or
longer.
● If the start position is set at a length longer than the document length, overlapped documents are
detected in the whole document when [Disable] is selected for [Selected range], and overlapped
documents are not detected anywhere in the whole document when [Enable] is selected for
[Selected range].
● To detect overlapped documents, the area must be at least 5 mm in length.
Configure the setting so that the value of the end position minus the start position is 6 mm or more.
● You can also set the start position and the end position by the following methods:
- On the window for specifying the detection area, draw a square by dragging the mouse pointer.
- On the window for specifying the detection area, drag the handles that indicate the start position and
the end position.
● For examples of the overlapping detection area settings, refer to Examples of the Settings for the Area to
Detect the Overlapping of Documents (page 289).
288
Scanner Settings (Software Operation Panel)
■
Examples of the Settings for the Area to Detect the Overlapping of Documents
Example 1
Setting details are as follows.
Detection area: Specify the enabled area, Start: 50 mm, End: 200 mm
Overlapping of documents is detected only within the light pink area.
Example 2
Setting details are as follows.
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Scanner Settings (Software Operation Panel)
Detection area: Specify the disabled area, Start: 0 mm, End: 300 mm
Overlapping of documents is detected only within the light pink area.
Example 3 (Bad Example)
Setting details are as follows.
Detection area: Specify the enabled area, Start: 100 mm, End: 102 mm
290
Scanner Settings (Software Operation Panel)
Since the detection area (length) is less than 5 mm, overlapped documents cannot be detected accurately.
291
Scanner Settings (Software Operation Panel)
Setting to Ignore Certain Overlap Patterns [Intelligent Multifeed Function]
Configure the setting to automatically ignore certain patterns of overlapped documents when the setting to detect
overlapped documents is enabled.
Note that you first need to specify [Check Overlapping (Ultrasonic)] or [Check Overlapping and Length] in the
scanner driver and Specifying a Method to Detect Overlapped Documents [Multifeed] (page 283) on the Software
Operation Panel before setting this item.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [Intelligent Multifeed Function].
3 Select a operation mode.
Manual mode
Specify whether overlapped documents are detected when re-scanning documents detected as
overlapped documents.
Does not memorize the size or location of the paper attachment.
This is the factory default setting.
Auto mode 1
Specify whether the length and position of a piece of paper attached on a document detected as
overlapped documents are memorized as an overlap pattern.
If the overlap pattern is memorized, documents with the same overlap pattern are not detected as
overlapped documents from the next scan.
292
Scanner Settings (Software Operation Panel)
HINT
Eight of the most recent overlap patterns can be memorized when [Remember] in
[Remember multifeed pattern at power-off] is enabled.
Auto mode 2
Specify whether the length of the longest piece of paper attached on a document detected as
overlapped documents is memorized as an overlap pattern.
If the overlap pattern is memorized, a document with a piece of paper in the same length or shorter
attached is not detected as overlapped documents from the next scan.
HINT
● By selecting the [Clear overlap pattern] check box, you can erase the overlap patterns that were
memorized in Auto mode.
You can erase overlap patterns that were not supposed to be memorized, but be careful with this
operation because all memorized patterns will be erased.
The check box is cleared for the factory default settings.
● By selecting the [Auto-Memorize MF Pattern (only when MF images are displayed)] check box, you can
record overlap patterns in the window to check images for documents that were detected as overlapped
documents.
The check box is cleared for the factory default settings.
● In [Remember multifeed pattern at power-off], you can specify whether or not to keep the overlap
pattern upon turning the power off.
When [Remember] is specified, you can use eight of the most recent overlap patterns the next time the
scanner is powered on.
The factory default setting is [Do not remember].
293
Scanner Settings (Software Operation Panel)
Settings Related to Waiting Time
Waiting Time in Manual Feeding [Manual Feeding]
Configure the settings when manually loading and scanning one sheet at a time.
When you scan by manually loading one sheet at a time, you can specify the waiting time (interval) for loading the
next document in the ADF paper chute (feeder). This enables continuous scanning as long as you load a document
within the specified time.
If the specified time is exceeded, the scan is finished automatically.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [Manual Feeding].
3 Set [Timeout Time].
For [Timeout Time], specify the time period until which the scanner confirms that no documents are loaded
in the ADF paper chute (feeder) (the interval between the last scan and the detection of whether the next
document is loaded or not).
The factory default setting is "10 seconds".
● When scanning more than one document in succession manually
1. Select [Enable] for [Continuous Feed Mode].
2. Select the time for [Timeout Time].
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Scanner Settings (Software Operation Panel)
● When scanning a document folded in half, an envelope, or a multi-layered transfer paper one at a time
manually
1. Slide the feed mode switch to the left to switch the feed mode to Manual Single Mode.
2. Select the time for [Timeout Time].
HINT
● When [Enable] is selected for [Continuous Feed Mode], the scanner will wait for documents to be loaded
until the specified timeout time elapses even if you start scanning with no document in the ADF paper
chute (feeder).
● When the feed mode switch is set to Manual Single Mode, the scanner will wait for documents to be
loaded until the specified timeout time elapses regardless of the setting for [Continuous Feed Mode].
295
Scanner Settings (Software Operation Panel)
Waiting Time for the Scanner to Enter Power Saving Mode [Power saving]
Specify the waiting time before the scanner enters power saving mode.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting].
3 Use the slider to specify the waiting time for the scanner to enter power saving mode.
The value can range from 5 to 235 minutes (in increments of 5).
The factory default setting is "15" minutes.
HINT
Selecting the [Power off after a certain period of time] check box turns the power off automatically if the
scanner is left on for a certain period of time without being used.
The check box is selected for the factory default setting.
You can select the timeout period for the scanner to be automatically turned off by [1 Hour]/[2 Hours]/[4
Hours]/[8 Hours].
The factory default setting is "4 Hours".
If [Fast] is selected for [Startup mode], the scanner is not turned off even when the specified period of
time for the auto shutdown has passed.
296
Scanner Settings (Software Operation Panel)
Settings Related to Power On/Off and Start up of the Scanner
Method of Turning the Scanner ON/OFF [Power SW Control]
Specify whether or not to turn on/off the scanner by pressing the [Power] button on the scanner.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [Power SW Control].
3 Select one of the following:
Enable power switch
The [Power] button on the scanner is used to turn on/off the scanner.
This is the factory default setting.
Disable power switch
Select this to use an AC power strip to control power supply for peripherals such as a scanner in
accordance with the computer's power.
The [Power] button on the scanner is not used to turn on/off the scanner.
Enable USB power feeding
This can be selected when the scanner and the computer are connected via a USB cable.
297
Scanner Settings (Software Operation Panel)
In addition to the [Power] button on the scanner, turning on/off the computer can simultaneously turn
on/off the scanner.
Connecting/disconnecting a USB cable can turn on/off the scanner.
ATTENTION
Some types of computers and USB hubs keep supplying power to the USB bus even after the computer is
turned off.
In that case, [Enable USB Power Feeding] may not work properly.
298
Scanner Settings (Software Operation Panel)
Startup Mode Setting for the Scanner [Startup mode]
Specify a startup mode for the scanner.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [Startup mode].
3 Select a startup mode for the scanner.
Fast
The scanner enters power saving mode by pressing the [Power] button for 2 seconds or more.
The scanner can perform a scan immediately when it resumes from power saving mode.
Normal
The scanner is turned off by pressing the [Power] button for 2 seconds or more.
This is the factory default setting.
ATTENTION
If you select [Fast], the scanner is not turned off regardless of the setting for
[Power off after a certain period of time] in [Power saving].
299
Scanner Settings (Software Operation Panel)
Settings Related to Scanner Maintenance
Detecting Vertical Streaks [Vertical Streak Detection]
You can configure the settings for detecting dirt on the glass.
Vertical streaks may appear on images if the glass is dirty.
If [Enable] is selected for the vertical streak detection setting, the touch screen displays a notification on
when you receive a [Clean glass!] message. When you receive a message, clean the glass to prevent vertical streaks
from appearing on images.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [Vertical Streak Detection].
3 Select whether or not to detect dirt on the glass (vertical streaks).
When you select [Enable], the scanner detects dirt on the glass (vertical streaks).
The factory default setting is [Disable].
300
Scanner Settings (Software Operation Panel)
Specifying the Sensitivity Level for Vertical Streak Detection
[Vertical Streak Sensitivity]
Specify the sensitivity level to detect vertical streaks (dirt on the glass) when [Enable] is selected for
[Vertical Streak Detection].
Adjust the sensitivity level according to how dirty the glass is.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [Vertical Streak Sensitivity].
3 Select the sensitivity level to detect dirt on the glass.
Low
Decreases the sensitivity level to detect dirt on the glass.
Specify this to detect dirt only when the glass is very dirty.
Normal
Detects dirt on the glass with the optimum sensitivity.
This is the factory default setting.
High
Increases the sensitivity level to detect dirt on the glass.
Specify this to detect dirt even when the glass is slightly dirty.
301
Scanner Settings (Software Operation Panel)
Settings Related to Scanner Maintenance and Inspection Cycle
[Maintenance and Inspection Cycle]
Specify the maintenance and inspection cycle for the scanner that is performed by a service engineer.
If the specified period has passed after the last maintenance and inspection date, the touch screen displays a
notification on
when you receive a [Maintenance] message.
For regular maintenance and inspection on the scanner by a service engineer, contact the distributor/dealer where
you purchased this product. Or, make an inquiry by referring to the contact information at the Contact for Inquiries
section in Safety Precautions bundled with this product.
1 Start up the Software Operation Panel.
For details, refer to Starting Up the Software Operation Panel (page 241).
2 From the list on the left, select [Device Setting 2] → [Maintenance and Inspection Cycle].
3 Select [Enable] to receive a message on the touch screen when it gets closer to the time for
maintenance.
The factory default setting is [Disable].
4 Select the cycle to receive a message.
The factory default setting is "12 months".
302
Appendix
Basic Specification
Item
Specification
Scanner type
ADF (Automatic Document Feeder)
Manual feeding (Single/Continuous) is available with
the ADF.
Image sensor
Color CCD × 2 (front, back)
Light source
White LED × 2 (front, back)
Scanning area (width ×
length)
Minimum size
50.8 × 54 mm/2 × 2.1 in.
54 × 50.8 mm/2.1 × 2 in.
Maximum size
A4 (portrait) (210 × 297 mm/8.3 × 11.7 in.) (*1)
Legal (portrait) (8.5 × 14 in.) (*1)
Paper weight (thickness)
27 to 413 g/m2 (7.2 to 110 lb)
For A8 size or smaller, 128 to 209 g/m2(34 to 56 lb)
1.4 mm or less for plastic cards (*2)
Scanning speed (A4,
Portrait, 300 dpi) (*3)
For USB connection
Simplex: 60 ppm, Duplex: 120 ipm
For wired LAN connection
Simplex: 60 ppm, Duplex: 120 ipm
For Wi-Fi connection
Simplex: 60 ppm, Duplex: 120 ipm
Loading capacity (*4)
80 sheets
Paper weight: 80 g/m2 (20 lb)
Total thickness: 8 mm (0.3 in.) or less
Optical resolution
Output resolution
600 dpi
Binary (black & white)
Grayscale
50 to 600 dpi (configurable in 1 dpi increments)
1,200 dpi (created by scanner driver)
Color
Multi-valued level
Interface
Color: 24-bit
Grayscale: 8-bit
Binary (black & white): 1-bit
USB
USB 3.1 Gen 1/USB 3.0/USB 2.0/USB 1.1 (*5)
Type B
Wired LAN
IEEE802.3 Ethernet
10BASE-T/100BASE-TX/1000BASE-T
RJ-45
303
Appendix
Item
Specification
Wi-Fi
For details, refer to Specifications of Wi-Fi (page
304).
Network protocol (wired LAN, Wi-Fi)
IPv4 (*6), TCP, UDP, ICMP, DHCP, DNS
HTTP/HTTPS
Touch screen
4.3-inch TFT color touch screen
Pressure-sensitive
Contactless Smart Card Reader
Communication mode
● Compliant with the ISO/IEC 14443 Type A/Type B
● Compliant with the ISO/IEC 18092
*1:Long page scanning supports documents with a length up to 5,588 mm (220 in.) when the resolution is set
to 200 dpi or lower.
*2:Up to three plastic cards can be loaded in the ADF paper chute (feeder).
*3:Note that this is the hardware limitation, and the software's processing time such as data transfer time is
added to the actual time of scanning.
*4:The capacity varies depending on the paper weight.
For details, refer to Documents for Scanning (page 79).
*5:Use the USB cable that is supplied.
When connecting the USB cable to a USB hub, make sure you connect it to a USB hub that is connected to
the USB port of a computer.
Connection with USB 3.1 Gen 1/USB 3.0/USB 2.0 requires the USB port and the hub to support USB 3.1 Gen
1/USB 3.0/USB 2.0.
Also note that the scanning speed slows down when USB 1.1 is used.
*6:IPv6 is not supported.
●
Specifications of Wi-Fi
Item
Specification
Observed standards
IEEE802.11a
IEEE802.11b
IEEE802.11g
IEEE802.11n
IEEE802.11ac
Communication mode
Infrastructure mode (*1)
Frequency
2.4 GHz band
5 GHz band (*2)
Channel
2.4 GHz band: 1 to 13 ch
5G Hz band: 36 to 60, 100 to 140, 149 to 165 ch (increments of 4 ch)
304
Appendix
Item
Specification
Encryption
WEP (64bit/128bit)
WPA (TKIP/AES)
WPA2 (AES)
WPA-PSK (TLIP/AES)
WPA2-PSK (AES)
Simple setup
Supports WPS2.0 (button/PIN code) (*3)
*1:You need a wireless access point which supports the same standards as this scanner.
*2:Depending on the country or region where the scanner is purchased, it may not work with a 5GHz SSID.
Change the wireless access point setting to use a 2.4 GHz SSID.
*3:You need a wireless access point which supports the WPS function.
305
Appendix
Installation Specification
Item
Specification
Outer dimensions (W × D × H) (*1)
300 × 202 × 170 mm/11.81 × 7.95 × 6.69
in.
Installation space (W × D × H) (*2)
400 × 700 × 380 mm/15.75 × 27.56 ×
14.96 in.
Weight
4.9 kg (10.80 lb) or less
Input power
Power consumption
Ambient conditions
Calorific value
Voltage range
AC 100 to 240 V ±10%
Phase
Single phase
Frequency range
50/60 Hz ±3 Hz
Operating
42 W or less
Power saving
2.4 W or less
Power off
Less than 0.35 W
Temperature
Operating: 5 to 35℃ (41 to 95°F)
Not operating: -20 to 60℃ (-4 to 140°F)
Humidity
Operating: 20 to 80%
Not operating: 8 to 95%
Operating
36.12 kcal/hr or less
Power saving
2.07 kcal/hr or less
Shipping weight (*3)
7.2 kg (15.88 lb) or less
Support period
5 years
*1:The depth indicates the size of the scanner without the ADF paper chute (feeder) and the stacker.
*2:The required installation space is a reference for scanning A4 size documents.
*3:Includes the package weight.
306
Appendix
Outer Dimensions
The outer dimensions are as follows:
Unit: mm (in.)
307
Appendix
Scanner Options
Name
Part No.
Description
Carrier Sheets
PA03360-0013
Use this option to scan non-standard size documents
such as photographs and clippings.
Using the Carrier Sheets enable you to scan
documents that can be damaged quite easily such as
photographs, or documents that are difficult to load
directly such as newspaper clippings.
When a Carrier Sheet is too damaged or worn out to
be used for scanning, extra carrier sheets can be
purchased separately (5 sheets per set).
The Carrier Sheet should be replaced approximately
every 500 scans.
However, replace it if damage or dirt is noticeable.
For details about purchasing the scanner options and more information, contact the distributor/dealer where
you purchased this product. Or, make an inquiry by referring to the contact information at the Contact for
Inquiries section in Safety Precautions bundled with this product.
308
Appendix
Uninstalling the Software
1 Turn on the computer and log onto Windows as a user with administrator privileges.
2 Exit all running software.
3 Display the [Control Panel] window.
● Windows Server 2008/Windows 7
Click [Start] menu → [Control Panel].
● Windows Server 2012
Right-click the Start screen, and select [All apps] on the app bar → [Control Panel] under
[Windows System].
● Windows Server 2012 R2/Windows 8.1
Click [↓] on the lower left side of the Start screen → [Control Panel] under [Windows System].
To display [↓], move the mouse cursor.
● Windows 10/Windows Server 2016
Click [Start] menu → [Windows System] → [Control Panel].
4 Select [Uninstall a program].
The [Programs and Features] window appears with a list of the currently installed software.
5 Select a software to uninstall.
● When uninstalling the PaperStream IP driver
Select one of the following:
- PaperStream IP (TWAIN)
- PaperStream IP (TWAIN x64)
- PaperStream IP (ISIS) Bundle
● When uninstalling Network Setup Tool for fi-7300NX
Select [Network Setup Tool for fi-7300NX].
Network Setup Tool for fi-7300NX is installed together with the PaperStream IP driver.
● When uninstalling Software Operation Panel
Select [Software Operation Panel].
The Software Operation Panel is installed together with the PaperStream IP driver.
● When uninstalling Error Recovery Guide
Select [Error Recovery Guide for fi-7300NX].
● When uninstalling PaperStream Capture
Select [PaperStream Capture].
● When uninstalling ScanSnap Manager for fi Series
Select [ScanSnap Manager for fi Series].
● When uninstalling Scan to Microsoft SharePoint
Select [Scan to Microsoft SharePoint].
● When uninstalling ABBYY FineReader for ScanSnap™
309
Appendix
Select [ABBYY FineReader for ScanSnap(TM)].
● When uninstalling manuals
Select [fi Series manuals for fi-7300NX].
● When uninstalling Scanner Central Admin Agent
Select [Scanner Central Admin Agent].
● When uninstalling fi Series Online Update
Select [fi Series Online Update].
6 Click the [Uninstall] button or the [Uninstall/Change] button.
7 If a confirmation message appears, click the [OK] button or the [Yes] button.
The software is uninstalled.
310
Contact for Inquiries
●
Contact for Inquiries
Refer to the contact list on the last page of the Safety Precautions manual.
● ABBYY FineReader for ScanSnap™
- Windows Server 2008/Windows 7
Select [Start] menu→[All Programs]→[ABBYY FineReader for ScanSnap (TM)]→[User's Guide]→[Technical
Support].
- Windows Server 2012
Right-click the Start screen, select [All apps] on the app bar, and then select [User's Guide] under [ABBYY
FineReader for ScanSnap (TM)]→[Technical Support].
- Windows Server 2012 R2/Windows 8.1
Click [↓] on the lower left side of the Start screen, and then select [User's Guide] under [ABBYY FineReader
for ScanSnap(TM)]→[Technical Support].
To display [↓], move the mouse cursor.
- Windows 10/Windows Server 2016
Select [Start] menu→[ABBYY FineReader for ScanSnap (TM)]→[User's Guide]→[Technical Support].
● Image Scanner fi Series
For other inquiries regarding the scanner, refer to the following web page:
http://imagescanner.fujitsu.com/g-support.html
If the solution to your problem cannot be found on the above web page, refer to the contact information for
your Fujitsu office on the following web page:
http://imagescanner.fujitsu.com/warranty.html
●
Contact for Purchasing Consumables or Cleaning Materials
http://www.fujitsu.com/global/shop/computing/IMAGE_index.html
311
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