IKEA MATMÄSSIG User Manual

IKEA MATMÄSSIG User Manual
AU
MATMÄSSIG
ENGLISH
Please refer to the chapter IKEA GUARANTEE for contact
details of the after sales customer service centre.
ENGLISH
4
ENGLISH
4
Contents
Safety information
Conditions of Use
Safety instructions
Installation
Electrical connection
Product description
Daily use
Cookware guidance
4
6
6
8
9
11
13
15
Care and cleaning
Troubleshooting
Technical data
Energy efficiency
Environmental concerns
IKEA guarantee
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19
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20
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Subject to change without notice.
Safety information
Before the installation and use of the appliance, carefully read
the supplied instructions. The manufacturer is not responsible
if an incorrect installation and use causes injuries and
damage. Always keep the instructions with the appliance for
future reference.
Children and vulnerable people safety
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This appliance can be used by children aged from 8 years
and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if
they have been given supervision or instruction concerning
the use of the appliance in a safe way and understand the
hazards involved.
Children between 3 and 8 years of age and persons with
very extensive and complex disabilities shall be kept away
from the appliance unless continuously supervised.
Children of less than 3 years of age should be kept away
from the appliance unless continuously supervised.
Do not let children play with the appliance.
Keep all packaging away from children and dispose of it
appropriately.
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Keep children and pets away from the appliance when it
operates or when it cools down. Accessible parts may
become hot during use.
If the appliance has a child safety device, it should be
activated.
Children shall not carry out cleaning and user maintenance
of the appliance without supervision.
General Safety
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WARNING: The appliance and its accessible parts become
hot during use. Care should be taken to avoid touching
heating elements.
Do not operate the appliance by means of an external timer
or separate remote-control system.
WARNING: Unattended cooking on a hob with fat or oil can
be dangerous and may result in fire.
NEVER try to extinguish a fire with water, but switch off the
appliance and then cover flame e.g. with a lid or a fire
blanket.
CAUTION: The cooking process has to be supervised. A short
term cooking process has to be supervised continuously.
WARNING: Danger of fire: Do not store items on the cooking
surfaces.
Metallic objects such as knives, forks, spoons and lids should
not be placed on the hob surface since they can get hot.
Do not use the appliance before installing it in the built-in
structure.
Disconnect the appliance from the electrical supply before
maintenance.
Do not use a steam cleaner to clean the appliance.
After use, switch off the hob element by its control and do
not rely on the pan detector.
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If the glass ceramic surface / glass surface is cracked, switch
off the appliance and unplug it from the mains. In case the
appliance is connected to the mains directly using junction
box, remove the fuse to disconnect the appliance from
power supply. In either case contact the Authorised Service
Centre.
If the supply cord is damaged, it must be replaced by the
manufacturer, the Authorised Service Centre or similarly
qualified persons in order to avoid a hazard.
WARNING: Use only hob guards designed by the
manufacturer of the cooking appliance or indicated by the
manufacturer of the appliance in the instructions for use as
suitable or hob guards incorporated in the appliance. The
use of inappropriate guards can cause accidents.
Conditions of Use
This appliance is intended to be used in
household and similar applications such as:
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By clients in serviced apartments, holiday
apartments and other residential type
environments.
•
Protect the bottom of the appliance from
steam and moisture.
Do not install the appliance adjacent to a
door or under a window. This prevents
hot cookware falling from the appliance
when the door or the window is opened.
Make sure that the space underneath the
hob is sufficient for air circulation.
The bottom of the appliance can get hot.
If the appliance is installed above the
drawers, make sure to install a noncombustible separation panel under the
appliances to prevent access to the
bottom.
Farm houses
Safety instructions
Installation
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Warning! The appliance must be
installed by the authorised
installer.
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Follow the Assembly instructions
supplied with the appliance.
•
Remove all the packaging.
Do not install or use a damaged
appliance.
Keep the minimum distance from other
appliances and units.
Always take care when moving the
appliance as it is heavy. Always use safety
gloves and enclosed footwear.
Seal the cut surfaces with a sealant to
prevent moisture to cause swelling.
•
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7
Electrical Connection
Warning! Risk of fire and electric
shock.
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All electrical connections should be made
by the authorised installer.
The appliance must be earthed.
Before carrying out any operation make
sure that the appliance is disconnected
from the power supply.
Make sure that the parameters on the
rating plate are compatible with the
electrical ratings of the mains power
supply.
Make sure the appliance is installed
correctly. Loose and incorrect electricity
mains cable or plug (if applicable) can
make the terminal become too hot.
Use the correct electricity mains cable.
Do not let the electricity mains cable
tangle.
Make sure that a shock protection is
installed.
Use the strain relief clamp on the cable.
Make sure the mains cable or plug (if
applicable) does not touch the hot
appliance or hot cookware, when you
connect the appliance to the near
sockets.
Do not use multi-plug adapters and
extension cables.
Make sure not to cause damage to the
mains plug (if applicable) or to the mains
cable. Contact our Authorised Service
Centre or an electrician to change a
damaged mains cable.
The shock protection of live and insulated
parts must be fastened in such a way that
it cannot be removed without tools.
Connect the mains plug to the mains
socket only at the end of the installation.
Make sure that there is access to the
mains plug after the installation.
If the mains socket is loose, do not
connect the mains plug.
Do not pull the mains cable to disconnect
the appliance. Always pull the mains plug.
Use only correct isolation devices: line
protecting cut-outs, fuses (screw type
•
fuses removed from the holder), earth
leakage trips and contactors.
The electrical installation must have an
isolation device which lets you disconnect
the appliance from the mains at all poles.
The isolation device must have a contact
opening width of minimum 3 mm.
Use
Warning! Risk of injury, burns
and electric shock.
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Remove all the packaging, labelling and
protective film (if applicable) before first
use.
This appliance is for household use only.
Do not change the specification of this
appliance.
Make sure that the ventilation openings
are not blocked.
Do not let the appliance stay unattended
during operation.
Set the cooking zone to “off” after each
use.
Do not rely on the pan detector.
Do not put cutlery or saucepan lids on the
cooking zones. They can become hot.
Do not operate the appliance with wet
hands or when it has contact with water.
Do not use the appliance as a work
surface or as a storage surface.
If the surface of the appliance is cracked,
disconnect immediately the appliance
from the power supply. This to prevent an
electrical shock.
Users with a pacemaker must keep a
distance of minimum 30 cm from the
induction cooking zones when the
appliance is in operation.
When you place food into hot oil, it may
splash.
Warning! Risk of fire and
explosion
Fats and oil when heated can release
flammable vapours. Keep flames or
heated objects away from fats and oils
when you cook with them.
The vapours that very hot oil releases can
cause spontaneous combustion.
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Used oil, that can contain food remnants,
can cause fire at a lower temperature
than oil used for the first time.
Do not put flammable products or items
that are wet with flammable products in,
near or on the appliance.
Warning! Risk of damage to the
appliance.
Do not keep hot cookware on the control
panel.
Do not put a hot pan cover on the glass
surface of the hob.
Do not let cookware boil dry.
Be careful not to let objects or cookware
fall on the appliance. The surface can be
damaged.
Do not activate the cooking zones with
empty cookware or without cookware.
Do not put aluminium foil on the
appliance.
Cookware made of cast iron, aluminium
or with a damaged bottom can cause
scratches on the glass / glass ceramic.
Always lift these objects up when you
have to move them on the cooking
surface.
This appliance is for cooking purposes
only. It must not be used for other
purposes, for example room heating.
Installation
Warning! Refer to Safety
chapters.
8
Care and cleaning
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Clean the appliance regularly to prevent
the deterioration of the surface material.
Switch off the appliance and let it cool
down before cleaning.
Do not use water spray and steam to
clean the appliance.
Clean the appliance with a moist soft
cloth. Only use neutral detergents. Do not
use abrasive products, abrasive cleaning
pads, solvents or metal objects.
Service
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To repair the appliance contact the
Authorised Service Centre.
Use original spare parts only.
Disposal
Warning! Risk of injury or
suffocation.
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Contact your municipal authority for
information on how to discard the
appliance correctly.
Disconnect the appliance from the mains
supply.
Cut off the mains electrical cable close to
the appliance and dispose of it.
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General information
590 mm
min.
55 mm
490±1
mm
min.
500 mm
520 mm
560±1
mm
min.
28 mm
min. 50 mm
min.
5 mm
max.
R 5 mm
min.
28 mm
Installation process must follow
the laws, ordinances, directives
and standards (electrical safety
rules and regulations, proper
recycling in accordance with the
regulations, etc.) in force in the
country of use!
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If there is no oven beneath the hob,
install a separation panel under the
appliance according to the Assembly
Instruction.
Do not use silicon sealant between the
appliance and the worktop.
For further information on the installation
refer to the Assembly Instruction.
Electrical connection
Warning! Refer to Safety
chapters.
•
Warning! All electrical
connections must be made by an
authorised installer.
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Electrical connection
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Before connecting, check if the nominal
voltage of the appliance, provided on the
rating plate, corresponds to the available
supply voltage. The rating plate is located
on the lower casing of the hob.
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Follow the connection diagram (it is
located on the underneath surface of the
casing of the hob).
Use only original spare parts provided by
spare parts service.
The appliance is not provided with a
mains cable. Buy the right one from a
specialized dealer. Single phase or twophase connection requires a mains cable
of minimum 70°C temperature stability.
Cable needs mandatory end sleeves.
According to IEC regulations use for onephase connection: mains cable 3 x 4mm²
and for two-phase connection: mains
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cable 4 x 2.5mm². Please respect specific
national regulations in the first priority.
You must have the means for
disconnection incorporated in the fixed
wiring.
You must have the connection and the
connecting links carried out as shown in
the connection diagram.
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The earth lead is connected to terminal
and must be longer than leads carrying
electric current.
Secure the connecting cable with cable
clips or clamps.
Connection diagram
400V 2N
L1 L2
N PE
220V-240V
220V-240V
Insert the shunts
Wiring colours:
N
L
L
N PE
220V-240V
between the screws as shown.
Main power connection 1-phase
L
220V-240V 1N
Main power connection 2-phase
N
Yellow / green
Blue
Black or brown
Tighten the terminal screws
securely!
Once you connect the hob to the mains,
check if all the cooking zones are ready to
use. Place a pot with some water on a
cooking zone and set the power setting for
L1 L2 L3 N
Wiring colours:
N
L1
L2
Yellow / green
Blue
Black
Brown
each zone to the maximum level for a short
time.
If
or
symbol comes on
the display after you switch on
the hob for the first time, refer to
"Troubleshooting".
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Product description
Cooking surface layout
1
1 Single cooking zone (180 mm) 1800 W
2 Single cooking zone (180 mm) 1800 W,
2
with Booster 2500 W
3
5
4
3 Single cooking zone (145 mm) 1400 W
4 Control panel
5 Single cooking zone (210 mm) 2300 W,
with Booster 3200 W
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Control panel layout
1
2
3
4
9
1
2
7
To activate and deactivate Lock / Child
Lock / Cleaning mode.
To activate Booster (Display
shows
).
4 Power setting display:
5
6
8
To switch the appliance on / off.
3
5
,
-
6 Timer display: 00 - 99 minutes.
7
/
To increase or decrease the time.
8
/
To increase or decrease the
power setting.
9
To activate Pause.
.
Timer indicators of cooking zones.
Power setting displays
Display
Description
The cooking zone is deactivated.
The cooking zone operates.
-
Pause operates.
Booster operates.
+ digit
There is a malfunction. Refer to "Troubleshooting".
A cooking zone is still hot (residual heat).
Lock / Child Lock / Cleaning mode operates.
Incorrect or too small cookware or no cookware on the cooking zone.
Automatic Switch Off operates.
Residual heat indicator
Warning!
There is a risk of
burns from residual heat.
The indicators show the level of the residual
heat for the cooking zones you are currently
using. The indicators may also come on for
the neighbouring cooking zones even if you
are not using them.
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The induction cooking zones produce the
heat necessary for the cooking process
directly in the bottom of the cookware. The
glass ceramic is heated by the heat of the
cookware.
Daily use
Switching on / off
Touch
for 1 second to switch the
appliance on / off.
Automatic Switch Off
The function switches off the appliance
automatically if:
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all cooking zones are deactivated.
you do not set the power setting after
switching on the appliance.
you cover any symbol with an object (a
pan, a cloth, etc.) for longer than approx.
10 seconds.
you do not deactivate a cooking zone
after a certain time, or you do not modify
the power setting, or if overheating
occurs (e.g. when a pan boils dry). The
lights up. Before using again,
symbol
you must set the cooking zone to
Power setting
,
.
Automatic switch off
after
-
Set the power setting with
to decrease.
Touch
and
of a respective cooking
zone simultaneously to deactivate the
cooking zone. The settings will reverse to
.
6 hours
5 hours
4 hours
-
1.5 hours
If cookware that is not suitable is
used,
lights up on the display
and after 2 minutes the indicator
for the cooking zone deactivates.
Adjusting the power setting
Set the power setting with
to increase.
Using the Booster function
The Booster function makes additional
power available for the induction cooking
zones. Touch
to activate it,
lights up on the display. After a maximum of
10 minutes, the induction cooking zones
automatically return to the
power setting.
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Pause
Using the Timer
Touch
repeatedly until the indicator of a
desired cooking zone flashes. For example,
for the front right zone
.
The function sets all cooking zones that
operate to the lowest power setting
.
When the function operates, you cannot
change the power setting. The function does
not stop the Timer function.
•
To activate this function touch
symbol
•
Touch
or
of the Timer to set the time
between 00 and 99 minutes. When the
indicator of the cooking zone flashes slower,
the Timer counts down. Set the power
setting.
When the power setting is set and the time
comes to an end, an acoustic signal sounds,
00 flashes, and the cooking zone
deactivates.
to deactivate the function for the
Touch
selected cooking zone. The indicator of the
cooking zone flashes faster. Touch
and
the remaining time counts backwards to 00.
The indicator of the cooking zone goes out.
Minute Minder
You can also use this function as a Minute
Minder when the appliance works but the
cooking zones do not operate. The power
setting display shows 0.
To activate the function, touch
or
. Touch
. The
comes on.
To deactivate this function touch . The
power setting that you set before comes
on.
Lock / Cleaning mode
You can lock the control panel and keep the
cooking zones operating. It prevents an
accidental change of the power setting.
Use the function to clean the
surface of the hob during the
cooking session, if needed.
First set the power setting.
To start the function touch
on.
. The symbol
comes on for 4 seconds. The Timer stays
To stop the function touch
. The power
setting that you set before comes on.
When you switch off the appliance, you also
stop this function.
Child Lock
This function prevents an accidental
operation of the appliance.
To activate the function:
to set the time.
When the time comes to an end, an acoustic
•
signal sounds and 00 flashes. Touch
stop the signal.
Switch on the appliance with
set the power settings.
•
for 4 seconds. The symbol
Touch
comes on.
•
Switch off the appliance with
The function has no effect on the
operation of the cooking zones.
to
To deactivate the function:
. Do not
.
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Switch on the appliance with
. Do not
set the power settings. Touch
for 4
seconds. The symbol
•
Switch off the appliance with
Switch on the appliance with
.
symbol
•
•
. The
comes on.
Touch
for 4 seconds. Set the power
setting in 10 seconds. You can operate the
appliance.
When you switch off the appliance with
Power exchange function
•
•
•
, the function operates again.
OffSound Control (Deactivation and
activation of the sounds)
Originally the sounds of the appliance are
activated.
•
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Activating and deactivating the sounds:
•
1. Switch off the appliance.
2. Touch
for 3 seconds. The display
comes on and goes out.
3. Touch
on.
for 3 seconds.
or
you put something on the control panel.
If there is a problem with
electrical supply and the
appliance switches off it does not
keep previous settings.
comes on.
To override the function for only one
cooking time:
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•
Cooking zones are grouped according to
the location and number of the phases in
the hob. See the illustration.
Each phase has a maximum electricity
loading of 3700 W.
The function divides the power between
cooking zones connected to the same
phase.
The function activates when the total
electricity loading of the cooking zones
connected to a single phase exceeds 3700
W.
The function decreases the power of the
other cooking zones connected to the
same phase.
The power setting display of the reduced
zones changes between two levels.
comes
of the Timer to choose one of
4. Touch
the following:
•
- the sound is off.
•
- the sound is on.
To confirm your selection wait until the
appliance switches off automatically.
When the function is set to
the sound only when:
•
•
you can hear
,
you touch
Minute Minder comes down,
Cookware guidance
Warning! Refer to Safety
chapters.
What pots to use
Only use cookware which is suitable for
induction hobs. The cookware must be made
of a ferromagnetic material, such as:
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16
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•
•
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cast iron;
enamelled steel;
carbon steel;
stainless steel (most types);
aluminium with ferromagnetic coating or
a ferromagnetic plate.
To determine if a pot or pan is suitable,
check for the symbol
(usually stamped on
the bottom of the cookware). You can also
hold a magnet to the bottom. If it clings to
the underside, the cookware will work on the
induction hob.
To ensure optimum efficiency, always use
pots and pans with a flat bottom that
distributes the heat evenly. If the bottom is
uneven, this will affect power and heat
conduction.
How to use
Minimum diameter of pot / pan base for
the different cooking areas
To ensure that the hob operates properly,
the cookware must have a suitable minimum
diameter as well as cover one or more of the
reference points indicated on the surface of
the hob.
Always use the cooking zone that best
corresponds to the diameter of the bottom
of the cookware.
Cooking zone
Left rear
145 - 180
Left front
125 - 210
Right rear
145 - 180
Right front
125 - 145
Empty or thin-based pots / pans
Do not use empty pots / pans or cookware
with thin bases on the hob as it will not be
able to monitor the temperature, or will turn
off automatically if the temperature is too
high. This may result in the damage of the
cookware or the hob surface. If such a
situation occurs, do not touch anything and
wait for all components to cool down.
If an error message appears, refer to
"Troubleshooting".
Hints / tips
Noises during cooking
When a cooking zone is active, it may hum
briefly. This is characteristic of all ceramic
glass cooking zones and does not impair
either the function or the life of the
appliance. The noise depends on the
cookware used. If it causes considerable
disturbance, it might help to change the
cookware.
Cookware diame‐
ter [mm]
Care and cleaning
General information
Warning! Switch off the appliance
and let it cool down before you
clean it.
Warning! For safety reasons, do
not clean the appliance with
steam blasters or high-pressure
cleaners.
Warning! Sharp objects and
abrasive cleaning agents will
damage the appliance. Clean the
appliance and remove the
residues with water and dish soap
after each use. Remove also the
remnants of the cleaning agents.
Scratches or dark stains on the
glass ceramic that cannot be
removed do not affect the
functioning of the appliance.
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17
Removing the residues and stubborn
residues
Food containing sugar, plastics, or tin foil
residues should be removed at once. A
scraper is the best tool for cleaning the glass
surface. It is not supplied with the appliance.
Place a scraper on the hob surface at an
angle and remove residues by sliding the
blade over the surface. Clean the appliance
using a damp cloth and some dish soap.
Finally, wipe the glass surface dry with a
clean cloth.
Limescale rings, water rings, fat splashes, or
shiny metallic discolourations should be
removed after the appliance has cooled
down. Use only a specialised cleaner for
glass ceramic or stainless steel.
Troubleshooting
Warning! Refer to Safety
chapters.
What to do if…
Problem
You cannot switch on the
appliance or operate it.
Possible cause
Remedy
The appliance is not connec‐
ted to an electrical supply or
it is connected incorrectly.
Check if the appliance is cor‐
rectly connected to the electri‐
cal supply. Ensure a correct in‐
stallation by calling an author‐
ised installer.
More than 10 seconds
passed since you switched
on the appliance.
Switch on the appliance again.
Child Lock or Lock is on
.
Deactivate Child Lock. Refer to "
Child Lock" or " Lock".
Several symbols on the con‐
trol panel were touched at
the same time.
Touch only one symbol at a
time.
There is water or fat stains
on the control panel.
Clean the control panel and
wait for a few seconds before
switching on again.
An acoustic signal sounds
and the appliance switches
off.
One or more symbols on the Remove any objects from the
control panel have been cov‐ symbols.
ered for longer than 10 sec‐
onds.
The display keeps switch‐
ing between two power
settings.
Power exchange function is
reducing the power of this
cooking zone.
Refer to " Power exchange
function".
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Problem
18
Possible cause
Remedy
Residual heat indicator is
not displaying anything.
The cooking zone was only
on for a short time and is
therefore not hot.
If the cooking zone is supposed
to be hot, call the After Sales
Service.
There is no signal when
you touch panel symbols.
The signals are deactivated.
Activate the signals. Refer to
"OffSound Control".
Unsuitable cookware.
Use suitable cookware.
No cookware on the cooking
zone.
Place cookware on the cooking
zone.
The diameter of the bottom
of the cookware is too small
for the cooking zone.
Move onto a smaller cooking
zone.
There is an error in the hob.
Disconnect the hob from the
electrical supply for some time.
Disconnect the fuse from the
electrical system of the house.
comes on.
and a number come on.
Connect it again. If
comes
on again, speak to an author‐
ised installer.
comes on after switch‐
ing on the appliance.
comes on.
The electrical connection is
incorrect.
Check if the appliance is cor‐
rectly connected to the electri‐
cal supply. Ensure a correct in‐
stallation by calling an author‐
ised installer.
Automatic Switch Off and the Switch off the appliance. Re‐
overheating protection for
move the hot cookware. After
the cooking zone operate.
approximately 30 seconds acti‐
vate the cooking zone again.
should disappear, Residual
heat indicator can stay. Cool
down the cookware and check
it with "Cookware guidance".
comes on.
The electrical connection is
incorrect. The hob is connec‐
ted to one phase only.
Check if the appliance is cor‐
rectly connected to the electri‐
cal supply. Ensure a correct in‐
stallation by calling an author‐
ised installer.
The electronics may be dam‐
aged.
Contact your IKEA store call
centre.
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Problem
You can hear a constant
beep noise.
19
Possible cause
Remedy
The electrical connection is
incorrect.
If there is a fault, try to resolve it by
following the troubleshooting guidelines.
If the problem cannot be resolved, contact
your IKEA store or the After Sales Service.
You can find a full list of IKEA appointed
contacts at the end of this user manual.
Disconnect the hob from the
electrical supply. Ensure a cor‐
rect installation by calling an
authorised installer.
If you operated the appliance
wrongly, or the installation was
not carried out by an authorised
installer, the visit from the After
Sales Service technician or dealer
may not take place free of charge,
even during the warranty period.
Technical data
Rating Plate
Country of origin
© Inter IKEA Systems B.V. 1999
Model 00000000
Typ 60 GAD DC AU 7.35kW
PNC 000 000 000 00 S No .................... 220V-240V AC 50-60 Hz
21552
IKEA of Sweden AB
SE - 343 81 Älmhult
PQM
000.000.00
The graphic above serves to represent the
rating plate of the appliance. The actual
rating plate is located on the bottom of the
casing. The serial number is specific to each
product.
230 V
DGT
to assist you better by identifying precisely
your hob, in case you need our assistance in
the future. Thank you for your help!
Dear Customer, keep the additional rating
plate with the user manual. This will allow us
Energy efficiency
Product information according to EU 66/2014 valid for EU market only
Model identification
MATMÄSSIG
104-672-67
Type of hob
Built-In Hob
Number of cooking zones
4
Heating technology
Induction
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20
Diameter of circular cook‐
ing zones (Ø)
Left front
Left rear
Right front
Right rear
21.0 cm
18.0 cm
14.5 cm
18.0 cm
Energy consumption per
cooking zone (EC electric
cooking)
Left front
Left rear
Right front
Right rear
188.9 Wh / kg
178.8 Wh / kg
183.4 Wh / kg
176.9 Wh / kg
Energy consumption of the
hob (EC electric hob)
182.0 Wh / kg
EN 60350-2 - Household electric cooking
appliances - Part 2: Hobs - Methods for
measuring performance
•
Energy saving
•
You can save energy during everyday
cooking if you follow below hints.
•
•
•
When you heat up water, use only the
amount you need.
•
If it is possible, always put the lids on the
cookware.
Before you activate the cooking zone put
the cookware on it.
Put the smaller cookware on the smaller
cooking zones.
Put the cookware directly in the centre of
the cooking zone.
Use the residual heat to keep the food
warm or to melt it.
Environmental concerns
Recycle materials with the symbol
. Put
the packaging in relevant containers to
recycle it. Help protect the environment and
human health by recycling waste of electrical
and electronic appliances. Do not dispose of
appliances marked with the symbol with
the household waste. Return the product to
your local recycling facility or contact your
municipal office.
IKEA guarantee
How long is the IKEA guarantee valid?
This guarantee is valid for 5 years from the
original date of purchase of your appliance
at IKEA Pty Ltd, ABN 84006270757 or at
Cebas Pty Ltd, ABN 15 009 156 003 (Both
Trading as IKEA). The original sales receipt is
required as proof of purchase. If service
work is carried out under guarantee, this will
not extend the guarantee period for the
appliance.
Who will execute the service?
IKEA service provider will provide the service
through its own service operations or
authorized service partner network. Contact
IKEA for further information.
If you encounter any trouble with the
appliance and wish to register a service call
or make a claim, please refer to
www.ikea.com.au for your local store after
sales customer service center phone
number, online email and opening times.
ENGLISH
The principal address and contact details in
Australia are:
For Queensland, New South Wales, and
Victorian customers please contact:
IKEA Pty Ltd
IKEA Pty Ltd
IKEA Service Office
L1 Clock Tower, 630 Princes Highway
Tempe, NSW 2044
Contact - IKEA Customer Service at
www.IKEA.com.au
For Western Australian and South Australian
customers please contact:
Cebas Pty Ltd
8c Sunray Drive, Innaloo WA 6018
Australia
Contact - IKEA Customer Service at
www.IKEA.com.au
21
IKEA's guarantee is subject to Australian
Consumer Law - see Schedule 2 to
Competition and Consumer Act, 2010. This
guarantee is in addition to (and does not
exclude, restrict or modify in any way) any
non-excludable statutory warranties in
Australia.
What will IKEA do to correct the problem?
IKEA appointed service provider will examine
the product and decide, at its sole discretion,
if it is covered under this guarantee. They
will notify you as to whether your claim is
covered under this guarantee. If your claim
is approved, the IKEA service provider or its
authorized service partner, will then, at its
sole discretion, either repair the defective
product or replace it with the same or a
comparable product.
What is not covered under this
guarantee?
•
•
What does this guarantee cover?
The guarantee covers faults of the appliance,
which have been caused by faulty
construction or material faults from the date
of purchase from IKEA. This guarantee ap‐
plies to domestic use only. The products
have been designed and tested for domestic
purposes only and this guarantee does not
cover damage arising from use of the
Product in a commercial environment.
The exceptions are specified under the
headline "What is not covered under this
guarantee?" Within the guarantee period,
the costs to remedy the fault e.g. repairs,
parts, labour and travel will be covered,
provided that the appliance is accessible for
repair without special expenditure. Replaced
parts become the property of IKEA.
The guarantee exists only if the appliance
complies and is installed in accordance with:
• The technical specifications.
• The Assembly Instructions and user
manual Safety Information.
•
•
•
•
Normal wear and tear.
Deliberate or negligent damage, damage
caused by failure to observe operating
instructions, incorrect installation or by
connection to the wrong voltage, damage
caused by chemical or electro-chemical
reaction, rust, corrosion or water damage
including but not limited to damage
caused by excessive lime in the water
supply, damage caused by abnormal
environmental conditions.
Consumable parts including batteries and
lamps.
Non-functional and decorative parts
which do not affect normal use of the ap‐
pliance, including any scratches and pos‐
sible colour differences.
Accidental damage caused by foreign
objects including insect or vermin
infestation or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
ENGLISH
•
Cases where no fault could be found dur‐
ing a technician's visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where nonoriginal parts have been used.
• Repairs caused by installation which is
faulty or not according to specification.
• The use of the appliance in a non-domes‐
tic environment i.e. professional use.
• Transportation damages. If a customer
transports the product to their home or
other address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to
the customer's delivery address, then
damage to the product that occurs during
this delivery will be covered by this guar‐
antee.
• Cost for carrying out the initial installation
of the IKEA appliance. However, if an IKEA
service provider or its authorized service
partner repairs or replaces the appliance
under the terms of this guarantee, the
service provider or its authorized service
partner will re-install the repaired
appliance or install the replacement, if
necessary.
• The appliance's serial number or
warranty seal has been removed or
defaced.
How country law applies
Our goods come with guarantees that
cannot be excluded under the Australian
Consumer Law (ACL). You are entitled to a
replacement or refund for a major failure
and compensation for any other reasonably
foreseeable loss or damage.
You are also entitled to have the goods
repaired or replaced if the goods fail to be of
acceptable quality and the failure does not
amount to a major failure.
This guarantee is not intended in any way to
limit or exclude such rights and remedies
that you may have under law.
You can find out more information about the
Australian Consumer Law on the ACCC
website: www.accc.gov.au
22
Area of validity
This IKEA guarantee applies only to products
purchased and installed in AUSTRALIA .
What you must do to make a claim under
the guarantee:
To make a claim under the guarantee
contact IKEA after sales customer service
center at the above address, the IKEA
catalogue or refer to www.ikea.com.au for
your local store customer service phone
number, online email and opening times.
Please describe the problem that you are
facing with the appliance in detail along with
your product article number (8 digit code)
and date of purchase at the time of call
registration.
Please do not hesitate to contact the
dedicated after sales customer service
center for IKEA appliances to:
1. Make a service request under this guar‐
antee;
2. Ask for clarification on installation of the
IKEA appliance in the dedicated IKEA
kitchen furniture.
3. Ask for clarification on user manual con‐
tents and specifications of the IKEA ap‐
pliance.
To ensure that we provide you with the best
assistance, please read carefully the As‐
sembly Instructions and/or the User Manual
section of this booklet before contacting us.
How to reach us if you need our service
The IKEA after sales customer service centre
will assist you on the phone with basic
trouble shooting for your appliance at the
time of service call request. Please refer to
the IKEA catalogue or www.ikea.com.au and
select your local store for local store phone
numbers and opening times.
ENGLISH
23
Please describe the problem that
you are facing with the appliance
in detail along with your product
article number ( 8 digit code ), the
Serial Number (8 digit code that
can be found on the rating plate)
and date of purchase at the time
of call registration.
SAVE THE SALES RECEIPT! Kindly
keep all these details and original
invoice of purchase handy during
the service technician's visit to
enable him to carry out the job.
It is your proof of purchase and
required for the guarantee to
apply. Note that the receipt
reports also the IKEA article name
and number (8 digit code) for
each of the appliances you have
purchased.
*
867357905-A-072020
© Inter IKEA Systems B.V. 2020
21552
AA-2198458-1
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