Ricoh Pro C7200 Cut Sheet Guide

Ricoh Pro C7200 Cut Sheet Guide
Operating Instructions
User's Guide
TABLE OF CONTENTS
1. Introduction
Overview of RemoteConnect Support.............................................................................................................. 3
How to Read This Manual................................................................................................................................. 5
Symbols...........................................................................................................................................................5
Disclaimer........................................................................................................................................................5
Notes............................................................................................................................................................... 5
Terminology........................................................................................................................................................ 6
Trademarks..........................................................................................................................................................7
2. Using the Client Tool to Receive Support
Starting the Client Tool....................................................................................................................................... 9
Remote Support Functions............................................................................................................................... 12
Pointer........................................................................................................................................................... 12
Red Marker.................................................................................................................................................. 13
Remote Operation....................................................................................................................................... 13
Send URL...................................................................................................................................................... 14
Command Function......................................................................................................................................15
Pause.............................................................................................................................................................15
Exiting the Client Tool.......................................................................................................................................17
Permission to Remote Control Request........................................................................................................... 19
When a Remote Operation Starts.............................................................................................................. 19
Checking Client Tool Information................................................................................................................... 20
Displaying the Information Screen............................................................................................................. 20
Information Screen.......................................................................................................................................22
Changing Client Tool Settings.........................................................................................................................23
Displaying the Settings Dialog Box............................................................................................................ 23
Settings Dialog Box..................................................................................................................................... 24
Connecting via a Proxy Server........................................................................................................................25
User Authentication for the Proxy Server................................................................................................... 26
1
2
1. Introduction
Overview of RemoteConnect Support
• To use RemoteConnect Support, you need to configure settings to connect to the Internet.
• Configuring an environment to connect to the Internet.
• In an environment where a proxy server is used, configure the proxy settings as follows:
[Proxy Settings] in [WIRELESS & NETWORKS] in [Screen Features]
[RC Gate Proxy Server] in [Configuration] in [Device Management] of Web Image Monitor
• DNS Configuration
[DNS Configuration] in [Network] in [Interface Settings] in [System Settings] in [Machine
Features]
• To receive remote services, contact your dealer or distributor.
RemoteConnect Support is a remote control system that enables screen sharing and remote operations
with a device in a remote location.
RemoteConnect Support consists of a client tool that runs on the user's device, an operator tool that runs
on the operator's computer, and a relay server that connects the client tool and operator tool.
The RemoteConnect Support client tool allows a user to receive support by talking with an operator on
the telephone while following the operator's onscreen instructions, so problems can be resolved quickly.
RemoteConnect Support
Relay server
Client tool
Real-time Screen-sharing
Remote Device Operation
Operator tool
User
Operator
DZD001
• For details about the machine settings, see the manual provided with the machine.
3
1. Introduction
• For details about Web Image Monitor, see Web Image Monitor Help.
4
How to Read This Manual
How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates a situation that may result in property damage or malfunction if instructions are not followed.
Be sure to read the instructions.
Indicates supplementary relevant information.
[]
Indicates the names of keys that appear on the computer screen.
Disclaimer
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any
damages whatsoever arising out of failures of this product, losses of documents or data, or the use or
non-use of this product and operation manuals provided with it.
Make sure that you always copy or have backups of important documents or data. Documents or data
might be erased due to your operational errors or malfunctions of the machine. Also, you are
responsible for taking protective measures against computer viruses, worms, and other harmful software.
In no event will the manufacturer be responsible for any documents created by you using this product or
any results from the data executed by you.
Notes
Some illustrations in this manual might be slightly different from the machine.
Contents of this manual are subject to change without prior notice.
5
1. Introduction
Terminology
This section defines the terminology used in this manual.
User
The user of the device. The user can receive remote support by using RemoteConnect Support.
Operator
The operator providing customer support. The operator uses RemoteConnect Support to support
the user remotely.
Operator tool
Software necessary for an operator to provide remote support.
Client tool
Software necessary for a user to receive remote support.
Device
This refers to a printer or MFP on the network.
Command prompt
A function to command a computer and carry out various processing using text input.
Browser
Software to use the Internet.
(For example, Internet Explorer and Firefox.)
6
Trademarks
Trademarks
Firefox® is a registered trademark of the Mozilla Foundation.
Internet Explorer is a registered trademark of Microsoft Corporation in the United States and/or other
countries.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
7
1. Introduction
8
2. Using the Client Tool to Receive
Support
Start the client tool installed on your device to receive remote support from an operator.
Starting the Client Tool
• The client tool does not start while:
• The user’s device warms up just after start-up
• The Machine Features screen of the user's device is displayed
• The following device functions do not work while Remote Support Service is provided:
• Energy-saving function
• System Auto Reset Timer
• While Remote Support Service is provided, RemoteConnect Support is disconnected when:
• The power of the device power is switched off
• When 1 hour passes since the support starts
1. Tap and hold the bar at the top of the screen for at least 5 seconds.
DZD002
9
2. Using the Client Tool to Receive Support
2. If you accept the software license agreement, tap [Accept].
DZD003
"Connecting..." is displayed. Wait for the process to finish.
3. A reception number is displayed. Tell the operator the number when required.
When the operator performs the procedure for starting support using the operator tool,
displayed at the top right of the screen, and then the operator starts support.
10
is
Starting the Client Tool
DZD004
11
2. Using the Client Tool to Receive Support
Remote Support Functions
• The operator can view the screen of the user's device while providing Remote Support Service. If
you will enter confidential information such as an ID or password or display a screen you do not
want the operator to see, either exit the client tool or ask the operator to suspend remote support.
For details about how to suspend remote support, see page 15 "Pause".
• While providing support, the operator may save screen shots from the user's device or movies of a
series of operations to record the support details.
Operators using RemoteConnect Support can use the following functions to provide customer support
and give instructions.
• Pointer
• Red Marker
• Remote Operation
• Starting the browser to display the specified Web page (Send URL)
• Command Function
• Pause
The following sections explain the details of the support functions and the screens of the user's device
when an operator provides support.
Pointer
The operator provides support by displaying a pointing finger icon on the screen of your device
indicating the location the operator wants you to tap.
When the operator uses the Pointer function, a pointing finger icon is displayed on your device.
Follow the instructions of the operator indicated by the Pointer function.
DZD005
12
Remote Support Functions
Red Marker
The operator provides support by drawing and writing on the screen of the device using red lines.
When the operator uses the Red Marker function, the content written or drawn by the operator using the
red marker is displayed on the screen of your device.
DZD006
• The content that the operator writes or draws with the red marker is not saved.
Remote Operation
An operator operates your device remotely.
When performing a remote operation, the operator asks you to allow in advance that the operator
operates your device remotely. Use the following procedure to allow it.
1. The "Confirmation of remote operation" screen is displayed. Tap [Yes] to allow the
operation.
(A)
DZD007
The operator starts operating your device remotely.
13
2. Using the Client Tool to Receive Support
• If the [Confirm at the next time.] check box (A) in the dialog box is selected, the "Confirmation of
remote operation" screen is displayed each time a remote operation is necessary. If this check box
is not selected, remote operations will be performed without user confirmation for the rest of the
support session.
Send URL
The operator starts the browser of the user's device.
The Web page specified by the operator is displayed.
14
Remote Support Functions
Command Function
Using the command prompt, the operator collects information about the user's device.
The collecting status is not displayed on the screen of the user's device.
Pause
When the operator suspends remote support, reenter into remote support mode by the following
procedure:
• When remote support is suspended, the icon at the top right of the screen changes to
.
• When remote support is suspended, the operator cannot view the screen of the user's device.
1. Tap
that is displayed at the top right of the screen.
DZD008
15
2. Using the Client Tool to Receive Support
2. To reenter into remote support mode, tap [ReConnect].
DZD009
The icon at the top right of the screen changes to
16
.
Exiting the Client Tool
Exiting the Client Tool
To stop remote support, use the following procedure to exit the client tool.
1. Tap
that is displayed at the top right of the screen.
DZD004
2. Tap [Exit].
DZD010
3. Tap [Yes].
DZD011
17
2. Using the Client Tool to Receive Support
The Operation record list is displayed.
4. Tap [Exit].
DZD012
18
Permission to Remote Control Request
Permission to Remote Control Request
When a Remote Operation Starts
The “Confirmation of remote operation” screen is displayed when a remote operation starts. When this
screen is displayed, follow the procedure below:
1. Tap [Yes].
(A)
DZD007
• If the [Confirm at the next time.] check box (A) in the dialog box is selected, the "Confirmation of
remote operation" screen is displayed each time a remote operation is necessary. If this check box
is not selected, remote operations will be performed without user confirmation for the rest of the
support session.
19
2. Using the Client Tool to Receive Support
Checking Client Tool Information
On the information screen, you can check the software license agreement and open source licenses for
the client tool, its settings and version information.
Displaying the Information Screen
1. Tap and hold the bar at the top of the screen for at least 5 seconds.
DZD002
The software license agreement is displayed.
While Remote Support Service is provided, tap that is displayed at the top right of the screen.
The software license is no longer displayed, and "Supporting..." is displayed.
DZD004
20
Checking Client Tool Information
2. Tap the menu icon.
DZD013
3. Tap [Information].
DZD014
The Information screen is displayed.
21
2. Using the Client Tool to Receive Support
Information Screen
• For details about how to display the Information screen, see page 20 "Displaying the Information
Screen".
Menu
22
Description
Software License
Displays the software license agreement.
Open Source Licenses
Displays open source licenses.
Settings
Displays the Settings dialog box.
Version
Displays the version information of the client tool.
Changing Client Tool Settings
Changing Client Tool Settings
Displaying the Settings Dialog Box
Open the Settings dialog box, and then check the proxy connection settings of the client tool. Change
them when necessary.
1. Open the Information screen.
• For details about how to display the Information screen, see page 20 "Displaying the
Information Screen".
2. Tap [Settings].
DZD015
The Settings dialog box is displayed.
23
2. Using the Client Tool to Receive Support
Settings Dialog Box
• For details about how to display the Settings dialog box, see page 23 "Displaying the Settings
Dialog Box".
Menu
Proxy
Description
Specify how to configure proxy connections.
• If [Auto] is selected, the settings of the device are used.
• If [Manual] is selected, the settings of the proxy host and the proxy port
in the Settings dialog box are used.
Proxy Host
Enter the host name of the proxy server.
Proxy Port
Enter the port number of the proxy server.
Cancel
Discard changes to the Settings dialog box.
OK
Apply changes to the Settings dialog box.
• If added while a remote support is provided, changes are applied when
the next remote support connection starts.
24
Connecting via a Proxy Server
Connecting via a Proxy Server
The client tool connects to an operator via a proxy server after the proxy server is configured.
1. Open the Settings dialog box.
• For details about how to display the Settings dialog box, see page 23 "Displaying the
Settings Dialog Box".
2. Configure the proxy server, and then tap [OK].
DZD016
The Information screen is displayed.
3. Tap
to return to the software license agreement. If you accept the software license
agreement, tap [Accept].
DZD003
After a while, a reception number is displayed.
25
2. Using the Client Tool to Receive Support
User Authentication for the Proxy Server
1. Open the Settings dialog box.
• For details about how to display the Settings dialog box, see page 23 "Displaying the
Settings Dialog Box".
2. Configure the proxy server, and then tap [OK].
DZD016
The Information screen is displayed.
26
Connecting via a Proxy Server
3. Tap
to return to the software license agreement. If you accept the software license
agreement, tap [Accept].
DZD003
The User authentication dialog box is displayed.
4. Enter the username and password for the proxy server, and then tap [OK].
After a while, a reception number is displayed.
27
MEMO
28
EN GB
EN US
EN AU
D3ES-7620
EN GB
EN US
EN AU
D3ES-7620
© 2018 
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